Conversation FP-DM-000002

Subject: Request for Additional Information – International Transfer Service Activation


Thank you for your request submitted on 06 April 2026 regarding the activation of the International Transfer service.

Following a detailed manual review of your application, we kindly request you to provide additional information to proceed further with the verification process:

- Please confirm the estimated monthly transfer amount in your local currency.

- Kindly clarify why your selfie image and video verification were captured from different angles.

- Please explain the discrepancy where the selfie verification appears without head covering, while the video verification includes head covering.

To submit the required information, please click on Direct Communication and follow the step-by-step instructions provided within your account dashboard.

Your prompt response will help us complete the verification process efficiently and proceed with the activation of your International Transfer service.

If you require any assistance, our Customer Support team remains available to support you.

Thank you for your cooperation.
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Finoviapay – Worldwide Digital Internet Banking
Customer Compliance & Verification Department

Subject: Verification Request Update

Dear Customer,

Thank you for providing the requested information.

We regret to inform you that, due to verification requirements, you will need to submit a new verification request to proceed further.

We kindly ask you to initiate the process again and carefully follow all instructions during submission to ensure a smooth and successful verification.

If you need any assistance, please feel free to contact our Customer Support team.

Thank you for your understanding and cooperation.

Finoviapay – Worldwide Digital Internet Banking
Customer Compliance & Verification Department