Department: AML, KYC Verification & Security Department
Ticket ID: Gold Debit Card Verification
Last Message By: Customer
Last Activity: 2026-04-13 17:57:15
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Total messages: 3
Habib Rajput · Customer Service Help Desk
We would like to inform you that our system is currently undergoing a temporary downtime affecting Utility Bill services.
Due to this, your Utility Bill has not yet been processed.
Our technical team is actively working to resolve the issue. You will be notified within the next 2 to 3 working days regarding the status of your Utility Bill.
If you require any further information regarding this matter, you may reply directly through the communication section below. Our team will assist you accordingly.
We sincerely apologize for the inconvenience and appreciate your patience.
2026-04-12 09:01:05 · Delivery: sent
Mirza Sufyan · AML, KYC Verification & Security Department
Dear Customer,
My name is Mirza Sufyan, and I am contacting you from the AML, KYC Verification & Security Department, Finoviapay Head Office.
Officer ID: FNP-Mirza Sufyan
We would like to inform you that the address verification document you submitted has been reviewed, and it appears to be in Urdu language.
For compliance and verification purposes, we kindly ask if you have an English version of your address verification document available.
If yes, please share the English document through the Direct Communication section for further review and processing.
Your cooperation in this matter will help us complete your verification process without delay.
Thank you for your cooperation.
Kind regards,
Mirza Sufyan
AML, KYC Verification & Security Department
Finoviapay Head Office
Officer ID: FNP-Mirza Sufyan