Mirza Sufyan · AML, KYC Verification & Security Department
Dear Customer,
My name is Mirza Sufyan, and I am contacting you from the AML, KYC Verification & Security Department, Finoviapay Head Office.
Officer ID: FNP-Mirza Sufyan
We would like to inform you that the address verification document you submitted has been reviewed, and it appears to be in Urdu language.
For compliance and verification purposes, we kindly ask if you have an English version of your address verification document available.
If yes, please share the English document through the Direct Communication section for further review and processing.
Your cooperation in this matter will help us complete your verification process without delay.
Thank you for your cooperation.
Kind regards,
Mirza Sufyan
AML, KYC Verification & Security Department
Finoviapay Head Office
Officer ID: FNP-Mirza Sufyan
2026-04-13 17:50:19 · Delivery: sent
Zonii
Yes i can provide English version document
2026-04-14 07:58:00
Carlos Ramirez · AML, KYC Verification & Security Department
Dear Customer,
Thank you for your response.
My name is Carlos Ramirez, and I am contacting you from the KYC, AML & Security Verification Department.
Officer ID: FNP-CR-84721
We would like to inform you that within the next few hours, you will receive a notification regarding the required documentation.
Kindly review the notification carefully and upload the requested documents accordingly to proceed with your verification process.
Thank you for your cooperation.
Kind regards,
Carlos Ramirez
KYC, AML & Security Verification Department
Finoviapay
Officer ID: FNP-CR-84721
2026-04-14 08:21:36 · Delivery: sent
Komal Haider · Card Control Department
Dear Customer,
We hope you are doing well.
This is to inform you that your request has been received under Ticket ID: TKT9FEDE904, in which you requested the deletion of your Virtual Card ending in ****8198.
My name is Komal Haider (Officer ID: FNP-KH-58231), and I am contacting you from the FinoviaPay Headquarters, Card Control Department, regarding your request.
Before proceeding with the deletion process, we kindly request you to confirm the reason for closing your current Virtual Card. This step is required to ensure proper handling of your request in accordance with our internal security, compliance, and card management procedures.
Once we receive your confirmation, we will proceed accordingly and keep you informed throughout the process.
We appreciate your cooperation and thank you for choosing FinoviaPay.
Kind regards,
Komal Haider
Officer ID: FNP-KH-58231
Card Control Department
FinoviaPay
2026-04-17 14:14:56 · Delivery: sent
Zonii
Dear komal haider,
Mai ye mojuda Virtual Card ko band is liye karwana chahti hn
Kiyo ke mai isy kamyabi sy istimal kar liya hai.
Iski 50€ limit jo ke bank ny testing use k liye muqarar ki thi wo mukamal jo chuki hai
Yehi wajah hai mai current Virtual Card ko band kr k aik naya Card hasil karna chahti hn
Thank you
2026-04-17 16:23:21
Komal Haider · Card Control Department
Dear Customer,
Kindly confirm karein ke kya aap apna Virtual Card permanently delete karwana chahti hain, ya phir aap same card ko continue rakhna chahti hain.
Aap ki confirmation ke baad hi hum aap ki request par further process kar sakein ge.
Kind regards,
Komal Haider
Officer ID: FNP-KH-58231
Card Control Department
FinoviaPay
2026-04-19 10:33:46 · Delivery: sent
Komal Haider · Card Control Department
Dear Customer,
Kindly confirm karein ke kya aap Urdu communication ke sath comfortable hain, ya aap English mein communication prefer karein gi.
Aap ki preference ke mutabiq hum aap ke sath further communication continue karein ge.
Kind regards,
Komal Haider
Officer ID: FNP-KH-58231
Card Control Department
FinoviaPay
2026-04-19 10:34:49 · Delivery: sent
Zonii
Dear komal haider
Mai apny Virtual Card ko deleted nai krwana chahti
Mai same apny same card ko continue rakhna chahti hn
Mera deleted kehny ka mtlb ye tha k Virtual Card par jo 50€ ki limit di gai thi wo puri ho chuki thi main dubara sy same card ko continue krna chahti hn
Thank you.
2026-04-19 11:49:37
Zonii
Dear Support Team,
G haan, main urdu communication men ziyada comfortable hun
Thank you
2026-04-19 11:51:10
Komal Haider · Card Control Department
Dear Customer,
Ji bilkul theek, aap apne same Virtual Card ko continue rakh sakti hain. Main system mein aap ki card limit ko reset kar ke aap ko update kar du gi.
Kindly note ke yeh process complete hone mein takreeban 24 ghante lag sakte hain.
Kya aap is process ke liye agree hain?
Kind regards,
Komal Haider
Officer ID: FNP-KH-58231
Card Control Department
FinoviaPay
2026-04-19 12:13:41 · Delivery: sent
Zonii
Ji, mai agree hun. Please ye process as soon as possible complete kar den.
Shukriya.
2026-04-19 13:23:09
Komal Haider · Card Control Department
Dear Customer,
My name is Komal Haider (Officer ID: FNP-KH-58231), aur main FinoviaPay Headquarters ke Card Control Department se aap se rabta kar rahi hun regarding your query under Ticket ID: FP-TK-81180.
Umeed hai aap khairiyat se hon.
Aap ke sawal ke jawab mein yeh inform kiya jata hai ke aap ka Physical Card process mein hai aur is week ke andar courier ke hawale kar diya jaye ga.
Jaise hi courier aap ka card pick-up kar le ga, aap ko system ki taraf se confirmation notification aur shipment updates receive ho jayein gi.
Agar aap ko kisi bhi qisam ki mazeed maloomat ya madad darkar ho, to aap hum se rabta kar sakte hain.
Shukriya FinoviaPay par bharosa karne ka.
Kind regards,
Komal Haider
Officer ID: FNP-KH-58231
Card Control Department
FinoviaPay
2026-04-20 14:13:44 · Delivery: sent
Zonii
Dear Komal Haider,
Virtual Card TKT9FEDE904 ke liye agreed for the process.
Update: 24 hours complete ho gaye hain lekin abhi tak card limit reset ki koi update nahi mili.
Kindly foran confirm karein:
1. Virtual card ki limit reset hui ya nahi?
2. Card ab active hai aur use kar sakti hun?
Urgent reply ki request hai.
Regards,
Sadaf Hussain
2026-04-21 00:19:19
Komal Haider · Card Control Department
Dear Customer,
My name is Komal Haider (Officer ID: FNP-KH-58231), aur main FinoviaPay Headquarters ke Card Control Department se aap se rabta kar rahi hun.
Umeed hai aap khairiyat se hon.
Yeh inform kiya jata hai ke aap ki Virtual Card limit successfully process kar di gai hai. Lekin system ko thora sa time required hota hai taake aap bina kisi issue ke apna card smoothly use kar saken.
Kindly kuch waqt dein, us ke baad aap apna card normally use kar sakte hain.
Agar aap ko kisi bhi qisam ki madad darkar ho, to hum se rabta karein.
Shukriya FinoviaPay par bharosa karne ka.
Kind regards,
Komal Haider
Officer ID: FNP-KH-58231
Card Control Department
FinoviaPay
2026-04-21 15:12:19 · Delivery: sent
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