Telegram Direct Communication

Conversation FP-DM-000010

Review the complete secure communication history, send a new officer reply, or update the current thread status.

Open Finoviapay Vehicle Finance Back to List
Customer Information

Zonii

User ID: 13
Telegram ID: 8697023311
Officer Assignment
Officer Name: Marta Martínez Juan
Officer ID: Credit Department
Department: Finance & Credit Department
Ticket ID: Finoviapay Vehicle Finance
Last Message By: Customer
Last Activity: 2026-06-06 09:34:50
Thread Controls
Telegram Delivery: received
Conversation History

Secure Message Timeline

Total messages: 17
Habib Rajput · Accounts & Customer Representative
Dear Valued Customer,

My name is Habib Rajput, and my Officer ID is FNP-HB-U03638. I am contacting you from the FinoviaPay Accounts & Customer Representative Department regarding your Vehicle Finance Application.

We would like to inform you that your application has been successfully received under the following reference details:

Application Reference: VF-260516-A4A7A348
Vehicle: Honda City i-VTEC

Kindly confirm which Honda City i-VTEC Variant you would like to apply for so we may proceed with the next verification and processing stage of your finance application.

Available variants may include:
• Honda City 1.2L M/T
• Honda City 1.2L CVT
• Honda City Aspire 1.5L CVT
• Honda City Aspire 1.5L M/T

Please reply with your selected variant name.

Kind regards,
Habib Rajput
Accounts & Customer Representative Department
FinoviaPay
Officer ID: FNP-HB-U03638
2026-05-16 10:32:17 · Delivery: sent
Zonii
1.2L CVT
2026-05-16 11:05:25
Daniel Carter · Accounts & Customer Representative
Dear Valued Customer,

My name is Daniel Carter, and my Officer ID is FNP-DC-78421. I am contacting you from the FinoviaPay Accounts & Customer Representative Department regarding your ongoing vehicle finance application verification process.

To proceed with the next stage of your application assessment, we kindly request you to provide the following documents:

• Your personal Credit Score & Credit History Certificate
• Credit Score & Credit History Certificates of both witnesses

Please note that these certificates can be easily downloaded through the official TASDEEQ App.

These documents are required as part of our internal financial risk assessment, credit evaluation, and compliance verification procedures before final approval of the vehicle finance application.

Kindly ensure that all certificates are clear, complete, and recently generated before submission to avoid any delay in the verification process.

Once the required documents are submitted successfully, our verification team will continue the application review and update you regarding the next process stage.

We appreciate your cooperation and thank you for choosing FinoviaPay.

Kind regards,
Daniel Carter
Accounts & Customer Representative Department
FinoviaPay
Officer ID: FNP-DC-78421
2026-05-17 01:27:01 · Delivery: sent
Habib Rajput · Accounts & Customer Representative
Dear Valued Customer,

My name is Habib Rajput, and my Officer ID is FNP-HB-U03638. I am contacting you from the FinoviaPay Accounts & Customer Representative Department.

We would like to inform you that the current market rate of the Honda City 1.2LS is approximately PKR 4,937,000 as of Monday, 18 May 2026.

Kindly confirm your preferred finance tenure so that we may proceed with the installment plan calculation and prepare your vehicle finance quotation accordingly.

Available financing tenure options:

• 12 Months
• 24 Months
• 36 Months
• 48 Months
• 60 Months

Once you confirm the desired repayment period, our Finance Department will provide you with the estimated monthly installment details, estimated down payment, and financing breakdown.

Kind regards,
Habib Rajput
Accounts & Customer Representative Department
FinoviaPay
Officer ID: FNP-HB-U03638
2026-05-18 01:24:02 · Delivery: sent
Zonii
All charts send krden
2026-05-18 02:01:35
Habib Rajput · Accounts & Customer Representative
Thank you for your confirmation.
As per your request, your HONDA CITY 1.2LS finance installment plan notification has been successfully prepared and shared with you. 🚘

Application Reference: VF-260516-A4A7A348
Internal Application ID: FNP-198973

FinoviaPay Accounts & Customer Representative Department
2026-05-18 02:07:57 · Delivery: sent
Zonii
12 months
2026-05-18 03:07:03
Zonii
12 months
2026-05-18 03:07:17
Habib Rajput · Accounts & Customer Representative
Dear Valued Customer,

Thank you for your reply.

We have received your response successfully. Your draft/request is currently being prepared by our department, and we will update you very soon once the process is completed.

Thank you for your patience and cooperation.

FinoviaPay Support Team
2026-05-18 03:51:36 · Delivery: sent
Ranjeet Kaur · Help Desk Support
IMPORTANT CUSTOMER CONFIRMATION NOTICE

Dear Valued Customer,

My name is Ranjeet Kaur, and I am contacting you from the FinoviaPay Help Desk Customer Support Head Office Canada.

Officer Name:
Ranjeet Kaur

Officer ID:
FNP-RK-U06744

This is to inform you that a call was received today at our FinoviaPay Spain Office at approximately 08:45 AM regarding a request for the cancellation of your ongoing Vehicle Finance Application.

Before proceeding with any cancellation request, we kindly require your direct confirmation for security, compliance, and verification purposes.

Please confirm whether you agree with the cancellation of your vehicle finance application.

If you approve the cancellation request, our department will proceed accordingly and your application process will be permanently closed within our system.

If you do not agree with this request, please inform us immediately so that we may continue processing your application without interruption.

Your prompt response is highly important to avoid any misunderstanding or unauthorized request processing.

Thank you for your cooperation and for choosing FinoviaPay.

Kind regards,

Ranjeet Kaur
Help Desk Customer Support Head Office Canada
FinoviaPay
Officer ID: FNP-RK-U06744
2026-05-20 03:25:32 · Delivery: sent
Zonii
Dear FinoviaPay Support Team,
Officer Ranjeet Kaur


I have received your message about cancellation of my vehicle finance application.

*I do NOT want to cancel my application.*
I want to *continue and complete* the process.

I did not make any call or request for cancellation. Please ignore that request and proceed with my application without any interruption.


Thank you,
Sadaf Hussain
2026-05-20 03:45:54
Ranjeet Kaur · Help Desk Support
All Right Thanks for your confirmation
2026-05-20 03:51:44 · Delivery: sent
Marta Martínez Juan · Finance & Credit Department
Dear Customer,

This is an important update regarding the biometric verification process for Ghulam Hussain.

According to the latest verification results, the submitted thumb impression could not be successfully verified through the NADRA biometric verification system.

Verification Status: Failed
Reason: Biometric thumb verification could not be completed through NADRA records.

To continue the application review process, a manual thumb impression verification may be required. Our Verification Department will contact you shortly with further instructions and the next required steps.

We appreciate your cooperation and understanding.

Status: Biometric Verification Failed

FinoviaPay Verification Department
2026-06-04 10:34:56 · Delivery: sent
Marta Martínez Juan · Finance & Credit Department
Dear Customer,

My name is Marta Martínez Juan, and I am contacting you from the FinoviaPay Finance & Credit Department.

For verification and compliance purposes, I would like to kindly confirm whether the witness associated with your vehicle finance application, Mr. Ghulam Hussain, has his fingerprints registered and available in the NADRA biometric database.

Your confirmation will assist us in completing the required identity verification procedures for your application.

We appreciate your cooperation and look forward to your response.

Kind regards,

Marta Martínez Juan
Finance & Credit Department
FinoviaPay
2026-06-04 12:13:36 · Delivery: sent
Zonii
Request for Alternate Verification - Biometric Issue

Dear FinoviaPay Verification Department,

My father Ghulam Hussain’s fingerprints are registered with NADRA. However, due to his work in the construction line and manual labor, his fingerprints have become worn out. Because of this, the biometric scan is failing.

In Pakistan, identity verification is not possible without NADRA records. Please advise what alternate verification method we can use instead of thumbprint scanning.

Looking forward to your guidance.

Regards,
Sadaf Hussain
2026-06-04 14:11:22
Marta Martínez Juan · Finance & Credit Department
Dear Valued Customer.

Your witness, Mr. Ghulam Hussain, disconnected the verification call on two separate occasions.

As a result, our Verification Department was unable to complete the required witness verification process.

Status: Verification Pending
Reason: Witness Call Disconnected Twice

Please ensure that Mr. Ghulam Hussain remains available and completes the next scheduled verification call.

FinoviaPay Verification Department
Worldwide Digital Internet Banking
2026-06-06 08:44:02 · Delivery: sent
Zonii
Dear FinoviaPay Vehicle Finance Department,


The calls dropped due to network issues, not disconnected by Mr. Ghulam Hussain. He is available and cooperative.

Please share the date and time in advance for the next verification call so he can be in an area with stable network. I will also be present during the call.

Regards,
Sadaf Hussain
2026-06-06 09:34:50
Officer Reply

Send New Reply to Customer

Back to Conversations