[2026-03-15 07:14:10] BOT HIT webhook request received
[2026-03-15 07:14:11] sendMessage response: {"ok":true,"result":{"message_id":1086,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773558851,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Already a Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd Not Registered Yet","callback_data":"not_registered"}]]}}}
[2026-03-15 07:14:12] BOT HIT webhook request received
[2026-03-15 07:14:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 07:14:13] sendMessage response: {"ok":true,"result":{"message_id":1087,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773558853,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-15 07:14:18] BOT HIT webhook request received
[2026-03-15 07:14:18] sendMessage response: {"ok":true,"result":{"message_id":1089,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773558858,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-15 07:14:20] BOT HIT webhook request received
[2026-03-15 07:14:20] DOB verification active/general match=yes user_id=24 status=blocked
[2026-03-15 07:14:21] sendMessage response: {"ok":true,"result":{"message_id":1091,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773558861,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: Sumbal Hussain\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Wallet Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Wallet Transfer","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Order","callback_data":"card_order"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Agent","callback_data":"talk_to_agent"},{"text":"\ud83d\udcca Account Status","callback_data":"account_status"}],[{"text":"\ud83d\udeaa Exit","callback_data":"exit_session"}]]}}}
[2026-03-15 07:14:23] BOT HIT webhook request received
[2026-03-15 07:14:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 07:14:24] sendMessage response: {"ok":true,"result":{"message_id":1092,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773558864,"text":"You have selected Account Status Support.\n\nPlease send your request in detail for further review.","entities":[{"offset":18,"length":22,"type":"bold"}]}}
[2026-03-15 07:21:07] BOT HIT webhook request received
[2026-03-15 07:21:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 07:21:08] sendMessage response: {"ok":true,"result":{"message_id":1093,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773559267,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-03-15 07:21:10] BOT HIT webhook request received
[2026-03-15 07:21:10] sendMessage response: {"ok":true,"result":{"message_id":1095,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773559270,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Already a Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd Not Registered Yet","callback_data":"not_registered"}]]}}}
[2026-03-15 07:21:11] BOT HIT webhook request received
[2026-03-15 07:21:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 07:21:12] sendMessage response: {"ok":true,"result":{"message_id":1096,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773559272,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-15 07:21:16] BOT HIT webhook request received
[2026-03-15 07:21:16] sendMessage response: {"ok":true,"result":{"message_id":1098,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773559276,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-15 07:21:19] BOT HIT webhook request received
[2026-03-15 07:21:19] DOB verification full matches=[{"id":"24","name":"Sumbal Hussain","mobile":"+34","dob":"2000-02-05","status":"blocked","block_reason_category":"kyc_unverified","account_number":"ES6884617876869471553041"}]
[2026-03-15 07:21:19] DOB verification blocked match=yes user_id=24 status=blocked
[2026-03-15 07:21:20] sendMessage response: {"ok":true,"result":{"message_id":1100,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773559280,"text":"\ud83d\udeab Account Access Restricted\n\nDear Customer,\n\nYour FinoviaPay digital banking account is currently restricted due to security or compliance related reasons.\n\nAs a result, access to automated banking services within this support assistant has been temporarily limited.\n\nThis restriction may be related to one or more of the following:\n\u2022 Security verification requirements\n\u2022 Compliance review\n\u2022 Unresolved account verification matters\n\u2022 Suspicious activity monitoring\n\nFor security and privacy reasons, detailed account information cannot be disclosed through automated channels.\n\nRestriction Category\nkyc_unverified\n\nIf you believe this restriction has been applied in error or you would like to request a review of your account status, please contact our Customer Support Services through the secure support ticket option below.\n\nOur banking operations team will carefully review your request and provide further guidance.\n\nThank you for your patience and cooperation.\n\n\u2014 FinoviaPay Security & Compliance Department","entities":[{"offset":3,"length":25,"type":"bold"},{"offset":579,"length":20,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce9 Contact Customer Support","callback_data":"blocked_account_support"}]]}}}
[2026-03-15 07:21:30] BOT HIT webhook request received
[2026-03-15 07:21:31] sendMessage response: {"ok":true,"result":{"message_id":1101,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773559290,"text":"\ud83c\udfe6 FinoviaPay Blocked Account Support Request\n\nPlease briefly describe your request regarding the restricted account so that our Customer Support Services team may review the matter professionally.\n\nYour message will be attached to a secure blocked account support ticket.","entities":[{"offset":3,"length":42,"type":"bold"}]}}
[2026-03-15 07:22:04] BOT HIT webhook request received
[2026-03-15 07:22:05] sendMessage response: {"ok":true,"result":{"message_id":1103,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773559325,"text":"\u2705 Your blocked account support ticket has been created successfully.\n\nTicket ID\nFP-BLOCK-13527\n\nAccount Number\nES6884617876869471553041\n\nDepartment\nCustomer Support Services\n\nOur banking support team will review your request and provide an update regarding your restricted account as soon as possible.","entities":[{"offset":2,"length":66,"type":"bold"},{"offset":70,"length":9,"type":"bold"},{"offset":96,"length":14,"type":"bold"},{"offset":137,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-15 07:22:20] BOT HIT webhook request received
[2026-03-15 07:22:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 07:22:38] BOT HIT webhook request received
[2026-03-15 07:22:39] sendMessage response: {"ok":true,"result":{"message_id":1105,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773559359,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Already a Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd Not Registered Yet","callback_data":"not_registered"}]]}}}
[2026-03-15 07:23:04] BOT HIT webhook request received
[2026-03-15 07:23:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 07:23:05] sendMessage response: {"ok":true,"result":{"message_id":1106,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773559385,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-15 07:23:15] BOT HIT webhook request received
[2026-03-15 07:23:16] sendMessage response: {"ok":true,"result":{"message_id":1108,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773559396,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-15 07:23:26] BOT HIT webhook request received
[2026-03-15 07:23:26] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-15 07:23:26] DOB verification blocked match=no
[2026-03-15 07:23:26] DOB verification active/general match=yes user_id=5 status=active
[2026-03-15 07:23:27] sendMessage response: {"ok":true,"result":{"message_id":1110,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773559406,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Wallet Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Wallet Transfer","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Order","callback_data":"card_order"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Agent","callback_data":"talk_to_agent"},{"text":"\ud83d\udcca Account Status","callback_data":"account_status"}],[{"text":"\ud83d\udeaa Exit","callback_data":"exit_session"}]]}}}
[2026-03-15 07:23:27] sendMessage response: {"ok":true,"result":{"message_id":1111,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773559407,"text":"\u26a0\ufe0f FinoviaPay Verification Notice\n\nA verification request is currently pending for your account.\n\nDepartment: Customer Support Department\n\nRequired Verification Items:\n\u2022 Selfie Verification\n\u2022 Video Verification\n\u2022 Passport Image\n\nPlease complete the requested verification through the secure upload option below.","reply_markup":{"inline_keyboard":[[{"text":"Open Verification Upload","callback_data":"kyc_open_request"}]]}}}
[2026-03-15 07:23:35] BOT HIT webhook request received
[2026-03-15 07:23:35] sendMessage response: {"ok":true,"result":{"message_id":1112,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773559415,"text":"\ud83c\udfe6 FinoviaPay Latest Wallet Transfer Records\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nBelow are the latest wallet transfer transactions currently associated with your verified FinoviaPay account.\n\nPlease select any transfer reference button below to review the full transaction details.\n\n1. Transfer Reference\n\u2022 Ref: MW9A7B6D8F\n\u2022 Date: 12 Dec 2025, 17:30\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \u2022 Cancelled\n\n2. Transfer Reference\n\u2022 Ref: MWF7E07D5B\n\u2022 Date: 12 Dec 2025, 17:25\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n3. Transfer Reference\n\u2022 Ref: MW1B87476B\n\u2022 Date: 12 Dec 2025, 17:16\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n4. Transfer Reference\n\u2022 Ref: MWC1C908CE\n\u2022 Date: 12 Dec 2025, 17:10\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n5. Transfer Reference\n\u2022 Ref: MWB2D0A60C\n\u2022 Date: 12 Dec 2025, 16:51\n\u2022 Amount: 75.96 PKR\n\u2022 Status: \ud83d\udd12 Reserved","entities":[{"offset":3,"length":41,"type":"bold"},{"offset":263,"length":21,"type":"bold"},{"offset":292,"length":10,"type":"bold"},{"offset":374,"length":21,"type":"bold"},{"offset":403,"length":10,"type":"bold"},{"offset":485,"length":21,"type":"bold"},{"offset":514,"length":10,"type":"bold"},{"offset":595,"length":21,"type":"bold"},{"offset":624,"length":10,"type":"bold"},{"offset":705,"length":21,"type":"bold"},{"offset":734,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd39 MW9A7B6D8F","callback_data":"lwt_detail_91"}],[{"text":"\ud83d\udd39 MWF7E07D5B","callback_data":"lwt_detail_90"}],[{"text":"\ud83d\udd39 MW1B87476B","callback_data":"lwt_detail_89"}],[{"text":"\ud83d\udd39 MWC1C908CE","callback_data":"lwt_detail_88"}],[{"text":"\ud83d\udd39 MWB2D0A60C","callback_data":"lwt_detail_87"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-15 07:24:08] BOT HIT webhook request received
[2026-03-15 07:24:09] sendMessage response: {"ok":true,"result":{"message_id":1113,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773559449,"text":"\ud83c\udfe6 FinoviaPay Wallet Transfer Details\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nTransfer Reference\nMW9A7B6D8F\n\nTransfer Date\n12 Dec 2025, 17:30\n\nBeneficiary Name\nTest test test Teat estate twat\n\nBeneficiary Mobile\n+34611233\n\nTransfer Amount\n151.91 PKR\n\nCurrent Status\n\u2022 Cancelled\n\nStatus Note\nTransfer created and OTP verified\n\nIf you have any questions or concerns regarding this transfer, you may open the support options below.","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":54,"length":18,"type":"bold"},{"offset":85,"length":13,"type":"bold"},{"offset":119,"length":16,"type":"bold"},{"offset":169,"length":18,"type":"bold"},{"offset":199,"length":15,"type":"bold"},{"offset":227,"length":14,"type":"bold"},{"offset":255,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2753 Questions about this transfer","callback_data":"lwt_issue_menu_91"}],[{"text":"\u25c0\ufe0f Back to Latest Transfers","callback_data":"lwt_list"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-15 07:24:30] BOT HIT webhook request received
[2026-03-15 07:24:30] sendMessage response: {"ok":true,"result":{"message_id":1114,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773559470,"text":"\ud83c\udfe6 FinoviaPay Transfer Support Options\n\nPlease select the type of issue related to this transfer. This will help our Wallet Transfer Operations team review your request more efficiently.","entities":[{"offset":3,"length":35,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u23f3 Haven't yet credited to Wallet","callback_data":"lwt_issue_credit_91"}],[{"text":"\u26a0\ufe0f Beneficiary details incorrect","callback_data":"lwt_issue_beneficiary_91"}],[{"text":"\ud83d\udcdd Another issue","callback_data":"lwt_issue_other_91"}],[{"text":"\u25c0\ufe0f Back to Transfer Details","callback_data":"lwt_detail_91"}]]}}}
[2026-03-15 08:49:19] BOT HIT webhook request received
[2026-03-15 08:49:19] sendMessage response: {"ok":true,"result":{"message_id":1116,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773564559,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Already a Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd Not Registered Yet","callback_data":"not_registered"}]]}}}
[2026-03-15 08:49:21] BOT HIT webhook request received
[2026-03-15 08:49:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 08:49:22] sendMessage response: {"ok":true,"result":{"message_id":1117,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773564562,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-15 08:49:29] BOT HIT webhook request received
[2026-03-15 08:49:29] sendMessage response: {"ok":true,"result":{"message_id":1119,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773564569,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-15 08:49:39] BOT HIT webhook request received
[2026-03-15 08:49:39] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-15 08:49:39] DOB verification blocked match=no
[2026-03-15 08:49:39] DOB verification active/general match=yes user_id=5 status=active
[2026-03-15 08:49:40] sendMessage response: {"ok":true,"result":{"message_id":1121,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773564580,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Wallet Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Wallet Transfer","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Order","callback_data":"card_order"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Agent","callback_data":"talk_to_agent"},{"text":"\ud83d\udcca Account Status","callback_data":"account_status"}],[{"text":"\ud83d\udeaa Exit","callback_data":"exit_session"}]]}}}
[2026-03-15 08:49:41] sendMessage response: {"ok":true,"result":{"message_id":1122,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773564581,"text":"\u26a0\ufe0f FinoviaPay Verification Notice\n\nA verification request is currently pending for your account.\n\nDepartment: Customer Support Department\n\nRequired Verification Items:\n\u2022 Selfie Verification\n\u2022 Video Verification\n\u2022 Passport Image\n\nPlease complete the requested verification through the secure upload option below.","reply_markup":{"inline_keyboard":[[{"text":"Open Verification Upload","callback_data":"kyc_open_request"}]]}}}
[2026-03-15 08:49:46] BOT HIT webhook request received
[2026-03-15 08:49:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 08:49:47] sendMessage response: {"ok":true,"result":{"message_id":1123,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773564587,"text":"FinoviaPay Verification Upload\n\nDepartment: Customer Support Department\n\nRequired Verification Items:\n\u2022 Selfie Verification\n\u2022 Video Verification\n\u2022 Passport Image\n\nPlease complete the required verification items one by one through this secure FinoviaPay Telegram support channel."}}
[2026-03-15 08:49:48] sendMessage response: {"ok":true,"result":{"message_id":1124,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773564588,"text":"Step 1 of 3\nSelfie Verification Required\n\nPlease take and upload a clear selfie using your device camera.\n\nMake sure your full face is clearly visible and the image is taken in a well-lit environment."}}
[2026-03-15 08:49:54] BOT HIT webhook request received
[2026-03-15 08:49:54] sendMessage response: {"ok":true,"result":{"message_id":1126,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773564594,"text":"\u2705 Selfie Verification has been received successfully.\n\nStep 1 of 3 has been completed successfully."}}
[2026-03-15 08:49:55] sendMessage response: {"ok":true,"result":{"message_id":1127,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773564594,"text":"Please proceed with the next verification step.\n\nStep 2 of 3\nVideo Verification Required\n\nPlease record and upload a short video clearly showing your face for identity confirmation.\n\nMake sure the recording is clear, stable, and taken in a well-lit environment."}}
[2026-03-15 08:50:10] BOT HIT webhook request received
[2026-03-15 08:50:11] sendMessage response: {"ok":true,"result":{"message_id":1129,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773564611,"text":"\u2705 Video Verification has been received successfully.\n\nStep 2 of 3 has been completed successfully."}}
[2026-03-15 08:50:11] sendMessage response: {"ok":true,"result":{"message_id":1130,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773564611,"text":"Please proceed with the next verification step.\n\nStep 3 of 3\nPassport Image Required\n\nPlease upload a clear image of your passport.\n\nMake sure the document is fully visible and all details can be read clearly."}}
[2026-03-15 08:50:16] BOT HIT webhook request received
[2026-03-15 08:50:16] sendMessage response: {"ok":true,"result":{"message_id":1132,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773564616,"text":"\u2705 Passport Image has been received successfully.\n\nStep 3 of 3 has been completed successfully."}}
[2026-03-15 08:50:23] sendMessage response: {"ok":true,"result":{"message_id":1133,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773564623,"text":"\u2705 Verification Upload Completed\n\nYour requested verification documents have been successfully uploaded to the FinoviaPay system.\n\nVerification Reference ID: KYC-FP-000004\nDepartment: Customer Support Department\n\nOur assigned officer will review your submitted files and will inform you as soon as possible regarding the outcome of your verification review."}}
[2026-03-15 08:51:20] BOT HIT webhook request received
[2026-03-15 08:51:20] sendMessage response: {"ok":true,"result":{"message_id":1135,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773564680,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Already a Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd Not Registered Yet","callback_data":"not_registered"}]]}}}
[2026-03-15 08:51:22] BOT HIT webhook request received
[2026-03-15 08:51:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 08:51:23] sendMessage response: {"ok":true,"result":{"message_id":1136,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773564683,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-15 08:51:28] BOT HIT webhook request received
[2026-03-15 08:51:28] sendMessage response: {"ok":true,"result":{"message_id":1138,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773564688,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-15 08:51:35] BOT HIT webhook request received
[2026-03-15 08:51:35] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-15 08:51:35] DOB verification blocked match=no
[2026-03-15 08:51:35] DOB verification active/general match=yes user_id=5 status=active
[2026-03-15 08:51:36] sendMessage response: {"ok":true,"result":{"message_id":1140,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773564696,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Wallet Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Wallet Transfer","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Order","callback_data":"card_order"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Agent","callback_data":"talk_to_agent"},{"text":"\ud83d\udcca Account Status","callback_data":"account_status"}],[{"text":"\ud83d\udeaa Exit","callback_data":"exit_session"}]]}}}
[2026-03-15 08:51:39] BOT HIT webhook request received
[2026-03-15 08:51:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 08:51:40] sendMessage response: {"ok":true,"result":{"message_id":1141,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773564700,"text":"Thank you for contacting FinoviaPay Customer Support.\n\nYour request to speak with a FinoviaPay Support Officer has been successfully received and securely registered in our customer support system.\n\nSupport Ticket ID: FP-CS-04979\nCurrent Queue Position: #1\nEstimated Waiting Time: 2 minutes\n\nSecurity Notice\nFinoviaPay support officers will NEVER ask for your account password, card PIN, or one-time verification codes (OTP). If anyone requests this information, please report the incident immediately.\n\nPlease remain connected while we assign the next available banking support officer to your request.\n\nOnce an officer joins your conversation, you will receive a confirmation message together with the officer\u2019s name, Banker Officer ID, and department details.\n\nIn the meantime, you may continue to type your message here. Your information will remain securely available for review by the assigned support officer.\n\nWe appreciate your patience and thank you for choosing FinoviaPay."}}
[2026-03-15 08:51:56] BOT HIT webhook request received
[2026-03-15 08:51:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 08:51:57] sendMessage response: {"ok":true,"result":{"message_id":1142,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773564716,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-03-15 08:52:07] BOT HIT webhook request received
[2026-03-15 08:52:07] sendMessage response: {"ok":true,"result":{"message_id":1144,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773564727,"text":"Your live support session with FinoviaPay Customer Support has now been completed and formally closed.\n\nThis support conversation was handled by:\n\nSupport Officer: FinoviaPay Support Officer\nBanker Officer ID: Not Available\nDepartment: Customer Support Department\n\nAccording to the assigned support officer, your request has been reviewed and the chat session has now been concluded.\n\nIf you require any further assistance regarding the same matter or a new request, you may contact FinoviaPay Customer Support again through the official support channel at any time.\n\nThank you for choosing FinoviaPay and for banking with us.\n\nPlease rate your support experience and, if required, request a chat transcript below.","reply_markup":{"inline_keyboard":[[{"text":"\u2b50 1","callback_data":"rate_chat_1"},{"text":"\u2b50 2","callback_data":"rate_chat_2"},{"text":"\u2b50 3","callback_data":"rate_chat_3"}],[{"text":"\u2b50 4","callback_data":"rate_chat_4"},{"text":"\u2b50 5","callback_data":"rate_chat_5"}],[{"text":"Send Chat Transcript","callback_data":"send_transcript"}]]}}}
[2026-03-15 08:52:25] BOT HIT webhook request received
[2026-03-15 08:52:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 08:52:26] sendMessage response: {"ok":true,"result":{"message_id":1145,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773564746,"text":"Thank you for rating your recent FinoviaPay support experience. Your feedback has been securely recorded and will help us improve our digital banking support services."}}
[2026-03-15 08:52:32] BOT HIT webhook request received
[2026-03-15 08:52:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 08:52:33] sendMessage response: {"ok":true,"result":{"message_id":1146,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773564753,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-03-15 08:52:38] BOT HIT webhook request received
[2026-03-15 08:52:38] sendMessage response: {"ok":true,"result":{"message_id":1148,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773564758,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Already a Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd Not Registered Yet","callback_data":"not_registered"}]]}}}
[2026-03-15 08:52:40] BOT HIT webhook request received
[2026-03-15 08:52:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 08:52:41] sendMessage response: {"ok":true,"result":{"message_id":1149,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773564761,"text":"Thank you for contacting FinoviaPay.\n\nOur records indicate that you have selected the non-registered customer option.\n\nTo access full banking support services, please complete your registration through our official platform.\n\nRegistration Link:\nhttps://finoviapay.com/register","entities":[{"offset":245,"length":31,"type":"url"}],"link_preview_options":{"url":"https://finoviapay.com/register"}}}
[2026-03-15 15:35:30] BOT HIT webhook request received
[2026-03-15 15:35:30] sendMessage response: {"ok":true,"result":{"message_id":1151,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773588930,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Already a Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd Not Registered Yet","callback_data":"not_registered"}]]}}}
[2026-03-15 16:19:29] BOT HIT webhook request received
[2026-03-15 16:19:29] sendMessage response: {"ok":true,"result":{"message_id":1153,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773591569,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Already a Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd Not Registered Yet","callback_data":"not_registered"}]]}}}
[2026-03-15 16:19:42] BOT HIT webhook request received
[2026-03-15 16:19:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 16:19:43] sendMessage response: {"ok":true,"result":{"message_id":1154,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773591583,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-15 16:19:47] BOT HIT webhook request received
[2026-03-15 16:19:47] sendMessage response: {"ok":true,"result":{"message_id":1156,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773591587,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-15 16:20:02] BOT HIT webhook request received
[2026-03-15 16:20:02] sendMessage response: {"ok":true,"result":{"message_id":1158,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773591602,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Already a Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd Not Registered Yet","callback_data":"not_registered"}]]}}}
[2026-03-15 16:20:14] BOT HIT webhook request received
[2026-03-15 16:20:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 16:20:15] sendMessage response: {"ok":true,"result":{"message_id":1159,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773591615,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-15 16:20:20] BOT HIT webhook request received
[2026-03-15 16:20:20] sendMessage response: {"ok":true,"result":{"message_id":1161,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773591620,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-15 16:20:25] BOT HIT webhook request received
[2026-03-15 16:20:25] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-15 16:20:25] DOB verification blocked match=no
[2026-03-15 16:20:25] DOB verification active/general match=yes user_id=5 status=active
[2026-03-15 16:20:26] sendMessage response: {"ok":true,"result":{"message_id":1163,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773591626,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Wallet Transfers","callback_data":"latest_wallet_transfers"}],[{"text":"\ud83d\udcb8 Wallet Transfer","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC Verification","callback_data":"kyc_verification"}],[{"text":"\ud83d\udcb3 Manage a Card","callback_data":"card_order"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Agent","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcca Account Status","callback_data":"account_status"}],[{"text":"\ud83d\udeaa Exit","callback_data":"exit_session"}]]}}}
[2026-03-15 16:20:41] BOT HIT webhook request received
[2026-03-15 16:20:42] sendMessage response: {"ok":true,"result":{"message_id":1164,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773591642,"text":"\ud83c\udfe6 FinoviaPay Latest Wallet Transfer Records\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nBelow are the latest wallet transfer transactions currently associated with your verified FinoviaPay account.\n\nPlease select any transfer reference button below to review the full transaction details.\n\n1. Transfer Reference\n\u2022 Ref: MW9A7B6D8F\n\u2022 Date: 12 Dec 2025, 17:30\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \u2022 Cancelled\n\n2. Transfer Reference\n\u2022 Ref: MWF7E07D5B\n\u2022 Date: 12 Dec 2025, 17:25\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n3. Transfer Reference\n\u2022 Ref: MW1B87476B\n\u2022 Date: 12 Dec 2025, 17:16\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n4. Transfer Reference\n\u2022 Ref: MWC1C908CE\n\u2022 Date: 12 Dec 2025, 17:10\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n5. Transfer Reference\n\u2022 Ref: MWB2D0A60C\n\u2022 Date: 12 Dec 2025, 16:51\n\u2022 Amount: 75.96 PKR\n\u2022 Status: \ud83d\udd12 Reserved","entities":[{"offset":3,"length":41,"type":"bold"},{"offset":263,"length":21,"type":"bold"},{"offset":292,"length":10,"type":"bold"},{"offset":374,"length":21,"type":"bold"},{"offset":403,"length":10,"type":"bold"},{"offset":485,"length":21,"type":"bold"},{"offset":514,"length":10,"type":"bold"},{"offset":595,"length":21,"type":"bold"},{"offset":624,"length":10,"type":"bold"},{"offset":705,"length":21,"type":"bold"},{"offset":734,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd39 MW9A7B6D8F","callback_data":"lwt_detail_91"}],[{"text":"\ud83d\udd39 MWF7E07D5B","callback_data":"lwt_detail_90"}],[{"text":"\ud83d\udd39 MW1B87476B","callback_data":"lwt_detail_89"}],[{"text":"\ud83d\udd39 MWC1C908CE","callback_data":"lwt_detail_88"}],[{"text":"\ud83d\udd39 MWB2D0A60C","callback_data":"lwt_detail_87"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-15 16:20:44] BOT HIT webhook request received
[2026-03-15 16:20:45] sendMessage response: {"ok":true,"result":{"message_id":1165,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773591645,"text":"\ud83c\udfe6 FinoviaPay Wallet Transfer Details\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nTransfer Reference\nMW9A7B6D8F\n\nTransfer Date\n12 Dec 2025, 17:30\n\nBeneficiary Name\nTest test test Teat estate twat\n\nBeneficiary Mobile\n+34611233\n\nTransfer Amount\n151.91 PKR\n\nCurrent Status\n\u2022 Cancelled\n\nStatus Note\nTransfer created and OTP verified\n\nIf you have any questions or concerns regarding this transfer, you may open the support options below.","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":54,"length":18,"type":"bold"},{"offset":85,"length":13,"type":"bold"},{"offset":119,"length":16,"type":"bold"},{"offset":169,"length":18,"type":"bold"},{"offset":199,"length":15,"type":"bold"},{"offset":227,"length":14,"type":"bold"},{"offset":255,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2753 Questions about this transfer","callback_data":"lwt_issue_menu_91"}],[{"text":"\u25c0\ufe0f Back to Latest Transfers","callback_data":"lwt_list"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-15 16:20:50] BOT HIT webhook request received
[2026-03-15 16:21:08] BOT HIT webhook request received
[2026-03-15 16:21:09] sendMessage response: {"ok":true,"result":{"message_id":1167,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773591669,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Already a Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd Not Registered Yet","callback_data":"not_registered"}]]}}}
[2026-03-15 16:21:10] BOT HIT webhook request received
[2026-03-15 16:21:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 16:21:11] sendMessage response: {"ok":true,"result":{"message_id":1168,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773591671,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-15 16:21:18] BOT HIT webhook request received
[2026-03-15 16:21:19] sendMessage response: {"ok":true,"result":{"message_id":1170,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773591679,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-15 16:21:23] BOT HIT webhook request received
[2026-03-15 16:21:23] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-15 16:21:23] DOB verification blocked match=no
[2026-03-15 16:21:23] DOB verification active/general match=yes user_id=5 status=active
[2026-03-15 16:21:24] sendMessage response: {"ok":true,"result":{"message_id":1172,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773591684,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Wallet Transfers","callback_data":"latest_wallet_transfers"}],[{"text":"\ud83d\udcb8 Wallet Transfer","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC Verification","callback_data":"kyc_verification"}],[{"text":"\ud83d\udcb3 Manage a Card","callback_data":"card_order"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Agent","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcca Account Status","callback_data":"account_status"}],[{"text":"\ud83d\udeaa Exit","callback_data":"exit_session"}]]}}}
[2026-03-15 16:21:26] BOT HIT webhook request received
[2026-03-15 16:21:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 16:21:27] sendMessage response: {"ok":true,"result":{"message_id":1173,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773591686,"text":"\ud83d\udcb3 Manage a Card\n\nPlease select the card service you would like to continue with.\n\nChoose your required card type below to proceed with card-related support.","entities":[{"offset":3,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"}],[{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-15 16:21:36] BOT HIT webhook request received
[2026-03-15 16:21:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 16:21:37] sendMessage response: {"ok":true,"result":{"message_id":1174,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773591697,"text":"Please select the issue you are experiencing.","reply_markup":{"inline_keyboard":[[{"text":"Card Declined","callback_data":"ticket_issue_declined"},{"text":"Online Payment Failed","callback_data":"ticket_issue_online_failed"}],[{"text":"Card Not Activated","callback_data":"ticket_issue_not_activated"},{"text":"Card Blocked","callback_data":"ticket_issue_blocked"}],[{"text":"Other Issue","callback_data":"ticket_issue_other"}]]}}}
[2026-03-15 16:21:44] BOT HIT webhook request received
[2026-03-15 16:21:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 16:21:45] sendMessage response: {"ok":true,"result":{"message_id":1175,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773591705,"text":"Please briefly describe the issue you are experiencing with your card.\n\nOur Card Operations Department will review your request once your ticket is submitted."}}
[2026-03-15 16:21:49] BOT HIT webhook request received
[2026-03-15 16:21:49] sendMessage response: {"ok":true,"result":{"message_id":1177,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773591709,"text":"Your support ticket has been successfully created.\n\nTicket ID: FP-TK-26748\nDepartment: Card Operations Department\n\nYour request has been forwarded to the FinoviaPay Card Operations Department for review.\n\nOur support team will examine the information you provided and will respond to your ticket as soon as possible.\n\nIf additional information is required, you may be contacted by a FinoviaPay Support Officer.\n\nThank you for choosing FinoviaPay."}}
[2026-03-15 16:22:09] BOT HIT webhook request received
[2026-03-15 16:22:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 16:22:10] sendMessage response: {"ok":true,"result":{"message_id":1178,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773591730,"text":"Please briefly describe the issue you are experiencing with your card.\n\nOur Card Operations Department will review your request once your ticket is submitted."}}
[2026-03-15 16:22:13] BOT HIT webhook request received
[2026-03-15 16:22:14] sendMessage response: {"ok":true,"result":{"message_id":1180,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773591734,"text":"Your support ticket has been successfully created.\n\nTicket ID: FP-TK-08818\nDepartment: Card Operations Department\n\nYour request has been forwarded to the FinoviaPay Card Operations Department for review.\n\nOur support team will examine the information you provided and will respond to your ticket as soon as possible.\n\nIf additional information is required, you may be contacted by a FinoviaPay Support Officer.\n\nThank you for choosing FinoviaPay."}}
[2026-03-15 16:22:27] BOT HIT webhook request received
[2026-03-15 16:22:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 16:22:28] sendMessage response: {"ok":true,"result":{"message_id":1181,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773591748,"text":"Please select the issue you are experiencing.","reply_markup":{"inline_keyboard":[[{"text":"Card Declined","callback_data":"ticket_issue_declined"},{"text":"Online Payment Failed","callback_data":"ticket_issue_online_failed"}],[{"text":"Card Not Activated","callback_data":"ticket_issue_not_activated"},{"text":"Card Blocked","callback_data":"ticket_issue_blocked"}],[{"text":"Other Issue","callback_data":"ticket_issue_other"}]]}}}
[2026-03-15 16:22:35] BOT HIT webhook request received
[2026-03-15 16:22:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 16:22:36] sendMessage response: {"ok":true,"result":{"message_id":1182,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773591756,"text":"Please briefly describe the issue you are experiencing with your card.\n\nOur Card Operations Department will review your request once your ticket is submitted."}}
[2026-03-15 16:22:39] BOT HIT webhook request received
[2026-03-15 16:22:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 16:22:40] sendMessage response: {"ok":true,"result":{"message_id":1183,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773591760,"text":"Please briefly describe the issue you are experiencing with your card.\n\nOur Card Operations Department will review your request once your ticket is submitted."}}
[2026-03-15 16:22:48] BOT HIT webhook request received
[2026-03-15 16:22:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 16:22:49] sendMessage response: {"ok":true,"result":{"message_id":1184,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773591769,"text":"Please briefly describe the issue you are experiencing with your card.\n\nOur Card Operations Department will review your request once your ticket is submitted."}}
[2026-03-15 18:41:24] BOT HIT webhook request received
[2026-03-15 18:41:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 18:41:25] sendMessage response: {"ok":true,"result":{"message_id":1185,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773600085,"text":"\ud83d\udcb3 Manage a Card\n\nPlease select the card service you would like to continue with.\n\nChoose your required card type below to proceed with card-related support.","entities":[{"offset":3,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"}],[{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-15 18:41:50] BOT HIT webhook request received
[2026-03-15 18:41:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 18:41:51] sendMessage response: {"ok":true,"result":{"message_id":1186,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773600111,"text":"Please select the issue you are experiencing.","reply_markup":{"inline_keyboard":[[{"text":"Card Declined","callback_data":"ticket_issue_declined"},{"text":"Online Payment Failed","callback_data":"ticket_issue_online_failed"}],[{"text":"Card Not Activated","callback_data":"ticket_issue_not_activated"},{"text":"Card Blocked","callback_data":"ticket_issue_blocked"}],[{"text":"Other Issue","callback_data":"ticket_issue_other"}]]}}}
[2026-03-15 19:34:05] BOT HIT webhook request received
[2026-03-15 19:34:06] sendMessage response: {"ok":true,"result":{"message_id":1188,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773603246,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-15 19:34:22] BOT HIT webhook request received
[2026-03-15 19:34:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 19:34:23] sendMessage response: {"ok":true,"result":{"message_id":1189,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773603263,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-15 19:34:29] BOT HIT webhook request received
[2026-03-15 19:34:29] sendMessage response: {"ok":true,"result":{"message_id":1191,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773603269,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-15 19:34:34] BOT HIT webhook request received
[2026-03-15 19:34:34] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-15 19:34:34] DOB verification blocked match=no
[2026-03-15 19:34:34] DOB verification active/general match=yes user_id=5 status=active
[2026-03-15 19:34:34] sendMessage response: {"ok":true,"result":{"message_id":1193,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773603274,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"},{"text":"\ud83d\udcca Account Review","callback_data":"account_status"}],[{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-15 19:35:05] BOT HIT webhook request received
[2026-03-15 19:35:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 19:35:06] sendMessage response: {"ok":true,"result":{"message_id":1194,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773603306,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nPlease select the card service you would like to continue with.\n\nChoose the relevant card type below to proceed with secure card support.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card Support","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card Support","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card Support","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-15 19:35:18] BOT HIT webhook request received
[2026-03-15 19:35:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 19:35:19] sendMessage response: {"ok":true,"result":{"message_id":1195,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773603319,"text":"Please select the issue you are experiencing.","reply_markup":{"inline_keyboard":[[{"text":"Card Declined","callback_data":"ticket_issue_declined"},{"text":"Online Payment Failed","callback_data":"ticket_issue_online_failed"}],[{"text":"Card Not Activated","callback_data":"ticket_issue_not_activated"},{"text":"Card Blocked","callback_data":"ticket_issue_blocked"}],[{"text":"Other Issue","callback_data":"ticket_issue_other"}]]}}}
[2026-03-15 19:38:33] BOT HIT webhook request received
[2026-03-15 19:38:33] sendMessage response: {"ok":true,"result":{"message_id":1196,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773603513,"text":"\ud83c\udfe6 Welcome back to FinoviaPay Digital Banking Support\n\nCustomer Name\nZSI Amazon Logistics LLC\n\nAccount Status\nVerified\n\nYou may continue by selecting one of the banking support categories below.","entities":[{"offset":3,"length":50,"type":"bold"},{"offset":55,"length":13,"type":"bold"},{"offset":95,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"},{"text":"\ud83d\udcca Account Review","callback_data":"account_status"}],[{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-15 19:38:41] BOT HIT webhook request received
[2026-03-15 19:38:42] sendMessage response: {"ok":true,"result":{"message_id":1197,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773603522,"text":"\ud83c\udfe6 FinoviaPay Latest Wallet Transfer Records\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nBelow are the latest wallet transfer transactions currently associated with your verified FinoviaPay account.\n\nPlease select any transfer reference button below to review the full transaction details.\n\n1. Transfer Reference\n\u2022 Ref: MW9A7B6D8F\n\u2022 Date: 12 Dec 2025, 17:30\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \u2022 Cancelled\n\n2. Transfer Reference\n\u2022 Ref: MWF7E07D5B\n\u2022 Date: 12 Dec 2025, 17:25\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n3. Transfer Reference\n\u2022 Ref: MW1B87476B\n\u2022 Date: 12 Dec 2025, 17:16\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n4. Transfer Reference\n\u2022 Ref: MWC1C908CE\n\u2022 Date: 12 Dec 2025, 17:10\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n5. Transfer Reference\n\u2022 Ref: MWB2D0A60C\n\u2022 Date: 12 Dec 2025, 16:51\n\u2022 Amount: 75.96 PKR\n\u2022 Status: \ud83d\udd12 Reserved","entities":[{"offset":3,"length":41,"type":"bold"},{"offset":263,"length":21,"type":"bold"},{"offset":292,"length":10,"type":"bold"},{"offset":374,"length":21,"type":"bold"},{"offset":403,"length":10,"type":"bold"},{"offset":485,"length":21,"type":"bold"},{"offset":514,"length":10,"type":"bold"},{"offset":595,"length":21,"type":"bold"},{"offset":624,"length":10,"type":"bold"},{"offset":705,"length":21,"type":"bold"},{"offset":734,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd39 MW9A7B6D8F","callback_data":"lwt_detail_91"}],[{"text":"\ud83d\udd39 MWF7E07D5B","callback_data":"lwt_detail_90"}],[{"text":"\ud83d\udd39 MW1B87476B","callback_data":"lwt_detail_89"}],[{"text":"\ud83d\udd39 MWC1C908CE","callback_data":"lwt_detail_88"}],[{"text":"\ud83d\udd39 MWB2D0A60C","callback_data":"lwt_detail_87"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-15 19:38:43] BOT HIT webhook request received
[2026-03-15 19:43:49] BOT HIT webhook request received
[2026-03-15 19:43:49] sendMessage response: {"ok":true,"result":{"message_id":1199,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773603829,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-15 19:43:50] BOT HIT webhook request received
[2026-03-15 19:43:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 19:43:51] sendMessage response: {"ok":true,"result":{"message_id":1200,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773603831,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-15 19:43:57] BOT HIT webhook request received
[2026-03-15 19:43:57] sendMessage response: {"ok":true,"result":{"message_id":1202,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773603837,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-15 19:44:02] BOT HIT webhook request received
[2026-03-15 19:44:02] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-15 19:44:02] DOB verification blocked match=no
[2026-03-15 19:44:02] DOB verification active/general match=yes user_id=5 status=active
[2026-03-15 19:44:03] sendMessage response: {"ok":true,"result":{"message_id":1204,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773603842,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"},{"text":"\ud83d\udcca Account Review","callback_data":"account_status"}],[{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-15 19:44:05] BOT HIT webhook request received
[2026-03-15 19:44:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 19:44:07] BOT HIT webhook request received
[2026-03-15 19:44:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 19:45:08] BOT HIT webhook request received
[2026-03-15 19:45:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 19:45:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 19:45:09] sendMessage response: {"ok":true,"result":{"message_id":1205,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773603909,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-15 19:45:17] BOT HIT webhook request received
[2026-03-15 19:45:17] sendMessage response: {"ok":true,"result":{"message_id":1206,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773603917,"text":"\ud83c\udfe6 Welcome back to FinoviaPay Digital Banking Support\n\nCustomer Name\nZSI Amazon Logistics LLC\n\nAccount Status\nVerified\n\nYou may continue by selecting one of the banking support categories below.","entities":[{"offset":3,"length":50,"type":"bold"},{"offset":55,"length":13,"type":"bold"},{"offset":95,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"},{"text":"\ud83d\udcca Account Review","callback_data":"account_status"}],[{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-15 19:45:26] BOT HIT webhook request received
[2026-03-15 19:45:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 19:45:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 19:45:27] sendMessage response: {"ok":true,"result":{"message_id":1207,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773603927,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-15 19:45:34] BOT HIT webhook request received
[2026-03-15 19:45:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 19:45:35] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 19:45:35] sendMessage response: {"ok":true,"result":{"message_id":1208,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773603935,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-15 19:45:42] BOT HIT webhook request received
[2026-03-15 19:45:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 19:45:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 19:45:43] sendMessage response: {"ok":true,"result":{"message_id":1209,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773603943,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-15 19:57:48] BOT HIT webhook request received
[2026-03-15 19:57:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 19:57:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 19:57:49] sendMessage response: {"ok":true,"result":{"message_id":1210,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773604669,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-15 19:57:51] BOT HIT webhook request received
[2026-03-15 19:57:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 19:57:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 19:57:53] sendMessage response: {"ok":true,"result":{"message_id":1211,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773604673,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-15 19:57:56] BOT HIT webhook request received
[2026-03-15 19:57:57] sendMessage response: {"ok":true,"result":{"message_id":1212,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773604677,"text":"\ud83c\udfe6 Welcome back to FinoviaPay Digital Banking Support\n\nCustomer Name\nZSI Amazon Logistics LLC\n\nAccount Status\nVerified\n\nYou may continue by selecting one of the banking support categories below.","entities":[{"offset":3,"length":50,"type":"bold"},{"offset":55,"length":13,"type":"bold"},{"offset":95,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"},{"text":"\ud83d\udcca Account Review","callback_data":"account_status"}],[{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-15 19:58:07] BOT HIT webhook request received
[2026-03-15 19:58:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 19:58:08] sendMessage response: {"ok":true,"result":{"message_id":1213,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773604688,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-03-15 19:58:16] BOT HIT webhook request received
[2026-03-15 19:58:16] sendMessage response: {"ok":true,"result":{"message_id":1215,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773604696,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-15 19:58:17] BOT HIT webhook request received
[2026-03-15 19:58:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 19:58:18] sendMessage response: {"ok":true,"result":{"message_id":1216,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773604698,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-15 19:58:25] BOT HIT webhook request received
[2026-03-15 19:58:26] sendMessage response: {"ok":true,"result":{"message_id":1218,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773604706,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-15 19:58:31] BOT HIT webhook request received
[2026-03-15 19:58:31] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-15 19:58:31] DOB verification blocked match=no
[2026-03-15 19:58:31] DOB verification active/general match=yes user_id=5 status=active
[2026-03-15 19:58:31] sendMessage response: {"ok":true,"result":{"message_id":1220,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773604711,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"},{"text":"\ud83d\udcca Account Review","callback_data":"account_status"}],[{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-15 19:58:34] BOT HIT webhook request received
[2026-03-15 19:58:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 19:58:35] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 19:58:35] sendMessage response: {"ok":true,"result":{"message_id":1221,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773604715,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-15 19:58:37] BOT HIT webhook request received
[2026-03-15 19:58:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 19:58:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 19:58:38] sendMessage response: {"ok":true,"result":{"message_id":1222,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773604718,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-15 20:00:07] BOT HIT webhook request received
[2026-03-15 20:00:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:00:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:00:09] sendMessage response: {"ok":true,"result":{"message_id":1223,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773604809,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-15 20:00:10] BOT HIT webhook request received
[2026-03-15 20:00:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:00:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:00:12] sendMessage response: {"ok":true,"result":{"message_id":1224,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773604812,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-15 20:00:14] BOT HIT webhook request received
[2026-03-15 20:00:15] sendMessage response: {"ok":true,"result":{"message_id":1225,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773604815,"text":"\ud83c\udfe6 Welcome back to FinoviaPay Digital Banking Support\n\nCustomer Name\nZSI Amazon Logistics LLC\n\nAccount Status\nVerified\n\nYou may continue by selecting one of the banking support categories below.","entities":[{"offset":3,"length":50,"type":"bold"},{"offset":55,"length":13,"type":"bold"},{"offset":95,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"},{"text":"\ud83d\udcca Account Review","callback_data":"account_status"}],[{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-15 20:00:17] BOT HIT webhook request received
[2026-03-15 20:00:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:00:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:00:19] sendMessage response: {"ok":true,"result":{"message_id":1226,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773604819,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-15 20:00:20] BOT HIT webhook request received
[2026-03-15 20:00:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:00:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:00:22] sendMessage response: {"ok":true,"result":{"message_id":1227,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773604822,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-15 20:01:42] BOT HIT webhook request received
[2026-03-15 20:01:43] sendMessage response: {"ok":true,"result":{"message_id":1229,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773604903,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-15 20:01:44] BOT HIT webhook request received
[2026-03-15 20:01:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:01:45] sendMessage response: {"ok":true,"result":{"message_id":1230,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773604905,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-15 20:01:50] BOT HIT webhook request received
[2026-03-15 20:01:51] sendMessage response: {"ok":true,"result":{"message_id":1232,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773604911,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-15 20:01:56] BOT HIT webhook request received
[2026-03-15 20:01:56] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-15 20:01:56] DOB verification blocked match=no
[2026-03-15 20:01:56] DOB verification active/general match=yes user_id=5 status=active
[2026-03-15 20:01:57] sendMessage response: {"ok":true,"result":{"message_id":1234,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773604917,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"},{"text":"\ud83d\udcca Account Review","callback_data":"account_status"}],[{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-15 20:01:58] BOT HIT webhook request received
[2026-03-15 20:01:59] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:01:59] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:02:00] sendMessage response: {"ok":true,"result":{"message_id":1235,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773604920,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-15 20:02:02] BOT HIT webhook request received
[2026-03-15 20:02:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:02:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:02:03] sendMessage response: {"ok":true,"result":{"message_id":1236,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773604923,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-15 20:06:38] BOT HIT webhook request received
[2026-03-15 20:06:38] sendMessage response: {"ok":true,"result":{"message_id":1237,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773605198,"text":"\ud83c\udfe6 Welcome back to FinoviaPay Digital Banking Support\n\nCustomer Name\nZSI Amazon Logistics LLC\n\nAccount Status\nVerified\n\nYou may continue by selecting one of the banking support categories below.","entities":[{"offset":3,"length":50,"type":"bold"},{"offset":55,"length":13,"type":"bold"},{"offset":95,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"},{"text":"\ud83d\udcca Account Review","callback_data":"account_status"}],[{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-15 20:07:07] BOT HIT webhook request received
[2026-03-15 20:07:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:07:08] sendMessage response: {"ok":true,"result":{"message_id":1238,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773605228,"text":"You have selected KYC Verification Support.\n\nPlease provide a brief explanation of your query, and our compliance support team will review your request.","entities":[{"offset":18,"length":24,"type":"bold"}]}}
[2026-03-15 20:07:15] BOT HIT webhook request received
[2026-03-15 20:07:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:07:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:07:16] sendMessage response: {"ok":true,"result":{"message_id":1239,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773605236,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-15 20:07:23] BOT HIT webhook request received
[2026-03-15 20:07:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:07:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:07:25] sendMessage response: {"ok":true,"result":{"message_id":1240,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773605244,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-15 20:07:29] BOT HIT webhook request received
[2026-03-15 20:07:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:07:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:07:31] sendMessage response: {"ok":true,"result":{"message_id":1241,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773605251,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-15 20:07:33] BOT HIT webhook request received
[2026-03-15 20:07:33] sendMessage response: {"ok":true,"result":{"message_id":1242,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773605253,"text":"\ud83c\udfe6 Welcome back to FinoviaPay Digital Banking Support\n\nCustomer Name\nZSI Amazon Logistics LLC\n\nAccount Status\nVerified\n\nYou may continue by selecting one of the banking support categories below.","entities":[{"offset":3,"length":50,"type":"bold"},{"offset":55,"length":13,"type":"bold"},{"offset":95,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"},{"text":"\ud83d\udcca Account Review","callback_data":"account_status"}],[{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-15 20:07:36] BOT HIT webhook request received
[2026-03-15 20:07:37] sendMessage response: {"ok":true,"result":{"message_id":1243,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773605256,"text":"Welcome to the FinoviaPay Digital Wallet Transfer Assistance Center.\n\nPlease choose one of the options below to check your transfer status, report an issue, create a support ticket, or connect with a Wallet Transfer Support Officer.\n\nAll support options below are provided through our secure digital banking support system.","reply_markup":{"inline_keyboard":[[{"text":"Transfer Status","callback_data":"wt_status"},{"text":"Report Transfer Issue","callback_data":"wt_issue"}],[{"text":"Create Wallet Transfer Ticket","callback_data":"wt_ticket"},{"text":"Talk to Transfer Officer","callback_data":"wt_agent"}],[{"text":"Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-15 20:07:41] BOT HIT webhook request received
[2026-03-15 20:08:02] BOT HIT webhook request received
[2026-03-15 20:08:04] BOT HIT webhook request received
[2026-03-15 20:08:17] BOT HIT webhook request received
[2026-03-15 20:08:18] sendMessage response: {"ok":true,"result":{"message_id":1245,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773605298,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-15 20:08:19] BOT HIT webhook request received
[2026-03-15 20:08:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:08:20] sendMessage response: {"ok":true,"result":{"message_id":1246,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773605300,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-15 20:08:24] BOT HIT webhook request received
[2026-03-15 20:08:25] sendMessage response: {"ok":true,"result":{"message_id":1248,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773605304,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-15 20:08:29] BOT HIT webhook request received
[2026-03-15 20:08:29] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-15 20:08:29] DOB verification blocked match=no
[2026-03-15 20:08:29] DOB verification active/general match=yes user_id=5 status=active
[2026-03-15 20:08:30] sendMessage response: {"ok":true,"result":{"message_id":1250,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773605310,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"},{"text":"\ud83d\udcca Account Review","callback_data":"account_status"}],[{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-15 20:08:31] BOT HIT webhook request received
[2026-03-15 20:08:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:08:32] sendMessage response: {"ok":true,"result":{"message_id":1251,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773605312,"text":"Thank you for contacting FinoviaPay Customer Support.\n\nYour request to speak with a FinoviaPay Support Officer has been successfully received and securely registered in our customer support system.\n\nSupport Ticket ID: FP-CS-75552\nCurrent Queue Position: #1\nEstimated Waiting Time: 2 minutes\n\nSecurity Notice\nFinoviaPay support officers will NEVER ask for your account password, card PIN, or one-time verification codes (OTP). If anyone requests this information, please report the incident immediately.\n\nPlease remain connected while we assign the next available banking support officer to your request.\n\nOnce an officer joins your conversation, you will receive a confirmation message together with the officer\u2019s name, Banker Officer ID, and department details.\n\nIn the meantime, you may continue to type your message here. Your information will remain securely available for review by the assigned support officer.\n\nWe appreciate your patience and thank you for choosing FinoviaPay."}}
[2026-03-15 20:13:40] BOT HIT webhook request received
[2026-03-15 20:13:41] sendMessage response: {"ok":true,"result":{"message_id":1253,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773605620,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-15 20:13:48] BOT HIT webhook request received
[2026-03-15 20:13:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:13:49] sendMessage response: {"ok":true,"result":{"message_id":1254,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773605629,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-15 20:13:54] BOT HIT webhook request received
[2026-03-15 20:13:54] sendMessage response: {"ok":true,"result":{"message_id":1256,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773605634,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-15 20:13:59] BOT HIT webhook request received
[2026-03-15 20:13:59] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-15 20:13:59] DOB verification blocked match=no
[2026-03-15 20:13:59] DOB verification active/general match=yes user_id=5 status=active
[2026-03-15 20:13:59] sendMessage response: {"ok":true,"result":{"message_id":1258,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773605639,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"},{"text":"\ud83d\udcca Account Review","callback_data":"account_status"}],[{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-15 20:14:12] BOT HIT webhook request received
[2026-03-15 20:14:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:14:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:14:13] sendMessage response: {"ok":true,"result":{"message_id":1259,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773605653,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-15 20:14:15] BOT HIT webhook request received
[2026-03-15 20:14:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:14:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:14:16] sendMessage response: {"ok":true,"result":{"message_id":1260,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773605656,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-15 20:14:24] BOT HIT webhook request received
[2026-03-15 20:14:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:14:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:14:25] sendMessage response: {"ok":true,"result":{"message_id":1261,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773605665,"text":"\ud83d\udcb3 My Physical Card\n\nThis section will allow verified customers to securely review physical card information, card status, masked card details, delivery status, and important servicing information linked to their FinoviaPay account.\n\nThis feature is currently being prepared for activation by our Card Operations Department.\n\nPlease select another physical card service option or return to the previous menu.","entities":[{"offset":3,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-15 20:27:23] BOT HIT webhook request received
[2026-03-15 20:27:23] sendMessage response: {"ok":true,"result":{"message_id":1263,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773606443,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-15 20:27:24] BOT HIT webhook request received
[2026-03-15 20:27:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:27:25] sendMessage response: {"ok":true,"result":{"message_id":1264,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773606445,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-15 20:27:27] BOT HIT webhook request received
[2026-03-15 20:27:28] sendMessage response: {"ok":true,"result":{"message_id":1266,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773606448,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-15 20:27:33] BOT HIT webhook request received
[2026-03-15 20:27:33] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-03-15 20:27:33] DOB verification blocked match=no
[2026-03-15 20:27:33] DOB verification active/general match=yes user_id=25 status=active
[2026-03-15 20:27:33] sendMessage response: {"ok":true,"result":{"message_id":1268,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773606453,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: Sadaf Hussain\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"},{"text":"\ud83d\udcca Account Review","callback_data":"account_status"}],[{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-15 20:27:35] BOT HIT webhook request received
[2026-03-15 20:27:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:27:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:27:37] sendMessage response: {"ok":true,"result":{"message_id":1269,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773606457,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-15 20:27:38] BOT HIT webhook request received
[2026-03-15 20:27:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:27:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:27:40] sendMessage response: {"ok":true,"result":{"message_id":1270,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773606460,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-15 20:27:41] BOT HIT webhook request received
[2026-03-15 20:27:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:27:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:27:43] sendMessage response: {"ok":true,"result":{"message_id":1271,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773606463,"text":"\ud83d\udcb3 My Physical Card\n\nBelow is a summary of your recent FinoviaPay physical card records currently associated with your verified account.\n\nPlease select any card record below to review the full card order details.","entities":[{"offset":3,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"1. gold \u2022 Ready To Ship","callback_data":"physical_card_view_19"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}]]}}}
[2026-03-15 20:27:50] BOT HIT webhook request received
[2026-03-15 20:27:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:27:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:27:51] sendMessage response: {"ok":true,"result":{"message_id":1272,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773606471,"text":"\ud83d\udcb3 FinoviaPay Physical Card Details\n\nCard Plan\ngold\n\nService Status\nReady To Ship\n\nCard Fee\n19.99\n\nShipping Fee\n5.00\n\nTotal Amount\n24.99\n\nOrder Created\n2025-09-16 08:50:47\n\nTracking Reference\nNot Available\n\nCourier\n\n\nEstimated Delivery\n0000-00-00 00:00:00\n\nOperational Remarks\n<br />\n<b>Deprecated</b>:  htmlspecialchars(): Passing null to parameter #1 ($string) of type string is deprecated in <b>/home/finoasgu/securebanking.finoviapay.com/admin/cc4.php</b> on line <b>382</b><br />","entities":[{"offset":3,"length":32,"type":"bold"},{"offset":37,"length":9,"type":"bold"},{"offset":53,"length":14,"type":"bold"},{"offset":83,"length":8,"type":"bold"},{"offset":99,"length":12,"type":"bold"},{"offset":118,"length":12,"type":"bold"},{"offset":138,"length":13,"type":"bold"},{"offset":173,"length":18,"type":"bold"},{"offset":207,"length":7,"type":"bold"},{"offset":217,"length":18,"type":"bold"},{"offset":257,"length":19,"type":"bold"},{"offset":413,"length":42,"type":"url"}],"link_preview_options":{"url":"http://securebanking.finoviapay.com/admin/cc4.php"},"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to My Card","callback_data":"physical_card_my_card"}],[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}]]}}}
[2026-03-15 20:29:13] BOT HIT webhook request received
[2026-03-15 20:29:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:29:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:29:14] sendMessage response: {"ok":true,"result":{"message_id":1273,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773606554,"text":"\ud83d\udcb3 My Physical Card\n\nBelow is a summary of your recent FinoviaPay physical card records currently associated with your verified account.\n\nPlease select any card record below to review the full card order details.","entities":[{"offset":3,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"1. gold \u2022 Ready To Ship","callback_data":"physical_card_view_19"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}]]}}}
[2026-03-15 20:35:48] BOT HIT webhook request received
[2026-03-15 20:35:48] sendMessage response: {"ok":true,"result":{"message_id":1275,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773606948,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-15 20:35:49] BOT HIT webhook request received
[2026-03-15 20:35:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:35:50] sendMessage response: {"ok":true,"result":{"message_id":1276,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773606950,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-15 20:35:53] BOT HIT webhook request received
[2026-03-15 20:35:54] sendMessage response: {"ok":true,"result":{"message_id":1278,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773606953,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-15 20:36:01] BOT HIT webhook request received
[2026-03-15 20:36:01] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-03-15 20:36:01] DOB verification blocked match=no
[2026-03-15 20:36:01] DOB verification active/general match=yes user_id=25 status=active
[2026-03-15 20:36:02] sendMessage response: {"ok":true,"result":{"message_id":1280,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773606962,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: Sadaf Hussain\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"},{"text":"\ud83d\udcca Account Review","callback_data":"account_status"}],[{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-15 20:36:04] BOT HIT webhook request received
[2026-03-15 20:36:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:36:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:36:05] sendMessage response: {"ok":true,"result":{"message_id":1281,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773606965,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-15 20:36:07] BOT HIT webhook request received
[2026-03-15 20:36:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:36:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:36:09] sendMessage response: {"ok":true,"result":{"message_id":1282,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773606969,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-15 20:36:11] BOT HIT webhook request received
[2026-03-15 20:36:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:36:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:36:12] sendMessage response: {"ok":true,"result":{"message_id":1283,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773606972,"text":"\ud83d\udcb3 My Physical Card\n\nBelow is a professional summary of your recent FinoviaPay physical card records currently associated with your verified account.\n\nPlease select any card record below to review the full card order details securely.","entities":[{"offset":3,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"1. gold | Ready To Ship | 2025-09-16 | 24.99","callback_data":"physical_card_view_19"}],[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}]]}}}
[2026-03-15 20:42:26] BOT HIT webhook request received
[2026-03-15 20:42:26] sendMessage response: {"ok":true,"result":{"message_id":1285,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773607346,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-15 20:42:28] BOT HIT webhook request received
[2026-03-15 20:42:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:42:29] sendMessage response: {"ok":true,"result":{"message_id":1286,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773607349,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-15 20:42:34] BOT HIT webhook request received
[2026-03-15 20:42:35] sendMessage response: {"ok":true,"result":{"message_id":1288,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773607355,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-15 20:42:42] BOT HIT webhook request received
[2026-03-15 20:42:42] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-03-15 20:42:42] DOB verification blocked match=no
[2026-03-15 20:42:42] DOB verification active/general match=yes user_id=25 status=active
[2026-03-15 20:42:43] sendMessage response: {"ok":true,"result":{"message_id":1290,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773607363,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: Sadaf Hussain\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"},{"text":"\ud83d\udcca Account Review","callback_data":"account_status"}],[{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-15 20:42:44] BOT HIT webhook request received
[2026-03-15 20:42:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:42:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:42:46] sendMessage response: {"ok":true,"result":{"message_id":1291,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773607366,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-15 20:42:47] BOT HIT webhook request received
[2026-03-15 20:42:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:42:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:42:49] sendMessage response: {"ok":true,"result":{"message_id":1292,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773607369,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-15 20:42:51] BOT HIT webhook request received
[2026-03-15 20:42:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:42:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:42:52] sendMessage response: {"ok":true,"result":{"message_id":1293,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773607372,"text":"\ud83d\udcb3 My Physical Card\n\nBelow is a professional summary of your FinoviaPay physical card records currently associated with your verified account.\n\nPlease review the card summaries below and select the relevant record button to open the full card details.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\ud83d\udcb3 Card Record 1\nPlan: gold\nStatus: Ready To Ship\nOrder Date: 2025-09-16\nTotal Amount: 24.99\nCourier: \n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501","entities":[{"offset":3,"length":16,"type":"bold"},{"offset":271,"length":13,"type":"bold"},{"offset":291,"length":4,"type":"bold"},{"offset":304,"length":13,"type":"bold"},{"offset":330,"length":10,"type":"bold"},{"offset":355,"length":5,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e Open Card Record 1","callback_data":"physical_card_view_19"}],[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}]]}}}
[2026-03-15 20:43:17] BOT HIT webhook request received
[2026-03-15 20:43:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:43:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:43:19] sendMessage response: {"ok":true,"result":{"message_id":1294,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773607398,"text":"\ud83d\udcb3 FinoviaPay Physical Card Details\n\nCard Plan\ngold\n\nService Status\nReady To Ship\n\nCard Fee\n19.99\n\nShipping Fee\n5.00\n\nTotal Amount\n24.99\n\nOrder Created\n2025-09-16 08:50:47\n\nTracking Reference\nNot Available\n\nCourier\n\n\nEstimated Delivery\n0000-00-00 00:00:00\n\nOperational Remarks\n<br />\n<b>Deprecated</b>:  htmlspecialchars(): Passing null to parameter #1 ($string) of type string is deprecated in <b>/home/finoasgu/securebanking.finoviapay.com/admin/cc4.php</b> on line <b>382</b><br />","entities":[{"offset":3,"length":32,"type":"bold"},{"offset":37,"length":9,"type":"bold"},{"offset":53,"length":14,"type":"bold"},{"offset":83,"length":8,"type":"bold"},{"offset":99,"length":12,"type":"bold"},{"offset":118,"length":12,"type":"bold"},{"offset":138,"length":13,"type":"bold"},{"offset":173,"length":18,"type":"bold"},{"offset":207,"length":7,"type":"bold"},{"offset":217,"length":18,"type":"bold"},{"offset":257,"length":19,"type":"bold"},{"offset":413,"length":42,"type":"url"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to My Card","callback_data":"physical_card_my_card"}],[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}]]}}}
[2026-03-15 20:44:18] BOT HIT webhook request received
[2026-03-15 20:44:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:44:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:44:20] sendMessage response: {"ok":true,"result":{"message_id":1295,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773607460,"text":"\ud83d\udcb3 My Physical Card\n\nBelow is a professional summary of your FinoviaPay physical card records currently associated with your verified account.\n\nPlease review the card summaries below and select the relevant record button to open the full card details.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\ud83d\udcb3 Card Record 1\nPlan: gold\nStatus: Ready To Ship\nOrder Date: 2025-09-16\nTotal Amount: 24.99\nCourier: \n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501","entities":[{"offset":3,"length":16,"type":"bold"},{"offset":271,"length":13,"type":"bold"},{"offset":291,"length":4,"type":"bold"},{"offset":304,"length":13,"type":"bold"},{"offset":330,"length":10,"type":"bold"},{"offset":355,"length":5,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e Open Card Record 1","callback_data":"physical_card_view_19"}],[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}]]}}}
[2026-03-15 20:44:22] BOT HIT webhook request received
[2026-03-15 20:44:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:44:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:44:23] sendMessage response: {"ok":true,"result":{"message_id":1296,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773607463,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-15 20:44:28] BOT HIT webhook request received
[2026-03-15 20:44:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:44:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:44:29] sendMessage response: {"ok":true,"result":{"message_id":1297,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773607469,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nSelected Card Type: Physical Card\n\nPlease select the issue category you are experiencing so we may guide your request to the appropriate card operations workflow.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":49,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Card Declined","callback_data":"ticket_issue_declined"},{"text":"Online Payment Failed","callback_data":"ticket_issue_online_failed"}],[{"text":"Card Not Activated","callback_data":"ticket_issue_not_activated"},{"text":"Card Blocked","callback_data":"ticket_issue_blocked"}],[{"text":"Other Issue","callback_data":"ticket_issue_other"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-15 20:49:08] BOT HIT webhook request received
[2026-03-15 20:49:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:49:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-15 20:49:09] sendMessage response: {"ok":true,"result":{"message_id":1298,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773607749,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nSelected Card Type: Physical Card\nSelected Issue: Card Declined\n\nPlease briefly describe the issue you are experiencing. Your message will be attached to a secure card services support ticket for review by our Card Operations Department.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":49,"length":13,"type":"bold"},{"offset":79,"length":13,"type":"bold"}]}}
[2026-03-15 20:49:15] BOT HIT webhook request received
[2026-03-15 20:49:15] sendMessage response: {"ok":true,"result":{"message_id":1300,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773607755,"text":"Your support ticket has been successfully created.\n\nTicket ID: FP-TK-50382\nDepartment: Card Operations Department\n\nYour request has been forwarded to the FinoviaPay Card Operations Department for review.\n\nOur support team will examine the information you provided and will respond to your ticket as soon as possible.\n\nIf additional information is required, you may be contacted by a FinoviaPay Support Officer.\n\nThank you for choosing FinoviaPay."}}
[2026-03-15 20:49:42] BOT HIT webhook request received
[2026-03-15 20:49:42] sendMessage response: {"ok":true,"result":{"message_id":1302,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773607782,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-16 06:53:24] BOT HIT webhook request received
[2026-03-16 06:53:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 06:53:25] sendMessage response: {"ok":true,"result":{"message_id":1303,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773644005,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-16 06:53:30] BOT HIT webhook request received
[2026-03-16 06:53:31] sendMessage response: {"ok":true,"result":{"message_id":1305,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773644010,"text":"The mobile number you entered could not be matched with our registered system records.\n\nPlease review your number carefully and try again.\n\nIf you would still like to speak with one of our banker officers, please select the option below.","reply_markup":{"inline_keyboard":[[{"text":"Try Again","callback_data":"retry_mobile"},{"text":"Talk to Banker Officer","callback_data":"talk_to_agent_unverified"}]]}}}
[2026-03-16 06:53:38] BOT HIT webhook request received
[2026-03-16 06:53:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 06:53:39] sendMessage response: {"ok":true,"result":{"message_id":1306,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773644019,"text":"Please re-enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":106,"length":12,"type":"phone_number"}]}}
[2026-03-16 06:53:58] BOT HIT webhook request received
[2026-03-16 06:53:59] sendMessage response: {"ok":true,"result":{"message_id":1308,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773644039,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-16 06:54:08] BOT HIT webhook request received
[2026-03-16 06:54:08] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-16 06:54:08] DOB verification blocked match=no
[2026-03-16 06:54:08] DOB verification active/general match=yes user_id=5 status=active
[2026-03-16 06:54:09] sendMessage response: {"ok":true,"result":{"message_id":1310,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773644049,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"},{"text":"\ud83d\udcca Account Review","callback_data":"account_status"}],[{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-16 06:54:11] BOT HIT webhook request received
[2026-03-16 06:54:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 06:54:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 06:54:12] sendMessage response: {"ok":true,"result":{"message_id":1311,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773644052,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-16 06:54:14] BOT HIT webhook request received
[2026-03-16 06:54:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 06:54:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 06:54:16] sendMessage response: {"ok":true,"result":{"message_id":1312,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773644056,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-16 06:54:18] BOT HIT webhook request received
[2026-03-16 06:54:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 06:54:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 06:54:19] sendMessage response: {"ok":true,"result":{"message_id":1313,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773644059,"text":"\ud83d\udcb3 My Physical Card\n\nNo physical card order record is currently available for your verified FinoviaPay account.\n\nIf you would like to request a new card or need assistance, please select one of the service options below.","entities":[{"offset":3,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}]]}}}
[2026-03-16 06:54:32] BOT HIT webhook request received
[2026-03-16 06:54:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 06:54:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 06:54:33] sendMessage response: {"ok":true,"result":{"message_id":1314,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773644073,"text":"\ud83d\udce6 Order a New Physical Card\n\nThis section will allow customers to begin the secure request process for issuing a new FinoviaPay physical card, including eligibility checks, delivery preference selection, and operational review by our Card Operations Department.\n\nThis feature is currently under preparation and will be introduced shortly.\n\nPlease select another physical card service option or return to the previous menu.","entities":[{"offset":3,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-16 06:55:03] BOT HIT webhook request received
[2026-03-16 06:55:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 06:55:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 06:55:04] sendMessage response: {"ok":true,"result":{"message_id":1315,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773644104,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-16 06:55:09] BOT HIT webhook request received
[2026-03-16 06:55:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 06:55:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 06:55:10] sendMessage response: {"ok":true,"result":{"message_id":1316,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773644110,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-16 06:55:15] BOT HIT webhook request received
[2026-03-16 06:55:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 06:55:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 06:55:16] sendMessage response: {"ok":true,"result":{"message_id":1317,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773644116,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nSelected Card Type: Virtual Card\n\nPlease select the issue category you are experiencing so we may guide your request to the appropriate card operations workflow.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":49,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Card Declined","callback_data":"ticket_issue_declined"},{"text":"Online Payment Failed","callback_data":"ticket_issue_online_failed"}],[{"text":"Card Not Activated","callback_data":"ticket_issue_not_activated"},{"text":"Card Blocked","callback_data":"ticket_issue_blocked"}],[{"text":"Other Issue","callback_data":"ticket_issue_other"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-16 06:55:49] BOT HIT webhook request received
[2026-03-16 06:55:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 06:55:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 06:55:51] sendMessage response: {"ok":true,"result":{"message_id":1318,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773644150,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nSelected Card Type: Virtual Card\nSelected Issue: Online Payment Failed\n\nPlease briefly describe the issue you are experiencing. Your message will be attached to a secure card services support ticket for review by our Card Operations Department.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":49,"length":12,"type":"bold"},{"offset":78,"length":21,"type":"bold"}]}}
[2026-03-16 10:13:53] BOT HIT webhook request received
[2026-03-16 17:24:07] BOT HIT webhook request received
[2026-03-16 17:24:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 17:24:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 17:24:08] sendMessage response: {"ok":true,"result":{"message_id":1319,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773681848,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-16 17:24:10] BOT HIT webhook request received
[2026-03-16 17:24:11] sendMessage response: {"ok":true,"result":{"message_id":1320,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773681851,"text":"\ud83c\udfe6 Welcome back to FinoviaPay Digital Banking Support\n\nCustomer Name\nZSI Amazon Logistics LLC\n\nAccount Status\nVerified\n\nYou may continue by selecting one of the banking support categories below.","entities":[{"offset":3,"length":50,"type":"bold"},{"offset":55,"length":13,"type":"bold"},{"offset":95,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"},{"text":"\ud83d\udcca Account Review","callback_data":"account_status"}],[{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-16 17:24:13] BOT HIT webhook request received
[2026-03-16 17:24:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 17:24:14] sendMessage response: {"ok":true,"result":{"message_id":1321,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773681854,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-03-16 19:53:18] BOT HIT webhook request received
[2026-03-16 19:53:18] sendMessage response: {"ok":true,"result":{"message_id":1323,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773690798,"text":"Your live support session with FinoviaPay Customer Support has now been completed and formally closed.\n\nThis support conversation was handled by:\n\nSupport Officer: FinoviaPay Support Officer\nBanker Officer ID: Not Available\nDepartment: Customer Support Department\n\nAccording to the assigned support officer, your request has been reviewed and the chat session has now been concluded.\n\nIf you require any further assistance regarding the same matter or a new request, you may contact FinoviaPay Customer Support again through the official support channel at any time.\n\nThank you for choosing FinoviaPay and for banking with us.\n\nPlease rate your support experience and, if required, request a chat transcript below.","reply_markup":{"inline_keyboard":[[{"text":"\u2b50 1","callback_data":"rate_chat_1"},{"text":"\u2b50 2","callback_data":"rate_chat_2"},{"text":"\u2b50 3","callback_data":"rate_chat_3"}],[{"text":"\u2b50 4","callback_data":"rate_chat_4"},{"text":"\u2b50 5","callback_data":"rate_chat_5"}],[{"text":"Send Chat Transcript","callback_data":"send_transcript"}]]}}}
[2026-03-16 19:53:19] sendMessage response: {"ok":true,"result":{"message_id":1324,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773690799,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-16 19:53:23] BOT HIT webhook request received
[2026-03-16 19:53:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 19:53:24] sendMessage response: {"ok":true,"result":{"message_id":1325,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773690804,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-16 19:53:28] BOT HIT webhook request received
[2026-03-16 19:53:28] sendMessage response: {"ok":true,"result":{"message_id":1327,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773690808,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-16 19:53:33] BOT HIT webhook request received
[2026-03-16 19:53:33] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-16 19:53:33] DOB verification blocked match=no
[2026-03-16 19:53:33] DOB verification active/general match=yes user_id=5 status=active
[2026-03-16 19:53:33] sendMessage response: {"ok":true,"result":{"message_id":1329,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773690813,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"},{"text":"\ud83d\udcca Account Review","callback_data":"account_status"}],[{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-16 19:53:35] BOT HIT webhook request received
[2026-03-16 19:53:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 19:53:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 19:53:37] sendMessage response: {"ok":true,"result":{"message_id":1330,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773690817,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-16 19:53:38] BOT HIT webhook request received
[2026-03-16 19:53:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 19:53:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 19:53:39] sendMessage response: {"ok":true,"result":{"message_id":1331,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773690819,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-16 19:53:40] BOT HIT webhook request received
[2026-03-16 19:53:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 19:53:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 19:53:42] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: text must be encoded in UTF-8"}
[2026-03-16 19:53:46] BOT HIT webhook request received
[2026-03-16 19:53:46] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 19:53:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 19:53:47] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: text must be encoded in UTF-8"}
[2026-03-16 19:56:42] BOT HIT webhook request received
[2026-03-16 19:56:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 19:56:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 19:56:44] sendMessage response: {"ok":true,"result":{"message_id":1332,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773691004,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-16 19:56:47] BOT HIT webhook request received
[2026-03-16 19:56:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 19:56:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 19:56:48] sendMessage response: {"ok":true,"result":{"message_id":1333,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773691008,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nSelected Card Type: Virtual Card\n\nPlease select the issue category you are experiencing so we may guide your request to the appropriate card operations workflow.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":49,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Card Declined","callback_data":"ticket_issue_declined"},{"text":"Online Payment Failed","callback_data":"ticket_issue_online_failed"}],[{"text":"Card Not Activated","callback_data":"ticket_issue_not_activated"},{"text":"Card Blocked","callback_data":"ticket_issue_blocked"}],[{"text":"Other Issue","callback_data":"ticket_issue_other"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-16 19:56:51] BOT HIT webhook request received
[2026-03-16 19:56:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 19:56:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 19:56:52] sendMessage response: {"ok":true,"result":{"message_id":1334,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773691012,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-16 19:56:54] BOT HIT webhook request received
[2026-03-16 19:56:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 19:56:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 19:56:55] sendMessage response: {"ok":true,"result":{"message_id":1335,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773691015,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-16 19:56:56] BOT HIT webhook request received
[2026-03-16 19:56:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 19:56:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 19:56:58] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: text must be encoded in UTF-8"}
[2026-03-16 19:59:01] BOT HIT webhook request received
[2026-03-16 19:59:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 19:59:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 19:59:02] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: text must be encoded in UTF-8"}
[2026-03-16 20:00:17] BOT HIT webhook request received
[2026-03-16 20:00:18] sendMessage response: {"ok":true,"result":{"message_id":1337,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773691218,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-16 20:00:19] BOT HIT webhook request received
[2026-03-16 20:00:20] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:00:20] sendMessage response: {"ok":true,"result":{"message_id":1338,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773691220,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-16 20:00:25] BOT HIT webhook request received
[2026-03-16 20:00:26] sendMessage response: {"ok":true,"result":{"message_id":1340,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773691226,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-16 20:00:30] BOT HIT webhook request received
[2026-03-16 20:00:30] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-16 20:00:30] DOB verification blocked match=no
[2026-03-16 20:00:30] DOB verification active/general match=yes user_id=5 status=active
[2026-03-16 20:00:30] sendMessage response: {"ok":true,"result":{"message_id":1342,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773691230,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"},{"text":"\ud83d\udcca Account Review","callback_data":"account_status"}],[{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-16 20:00:32] BOT HIT webhook request received
[2026-03-16 20:00:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:00:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:00:33] sendMessage response: {"ok":true,"result":{"message_id":1343,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773691233,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-16 20:00:35] BOT HIT webhook request received
[2026-03-16 20:00:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:00:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:00:37] sendMessage response: {"ok":true,"result":{"message_id":1344,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773691237,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-16 20:00:38] BOT HIT webhook request received
[2026-03-16 20:00:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:00:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:00:39] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: text must be encoded in UTF-8"}
[2026-03-16 20:03:39] BOT HIT webhook request received
[2026-03-16 20:03:40] sendMessage response: {"ok":true,"result":{"message_id":1346,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773691420,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-16 20:03:41] BOT HIT webhook request received
[2026-03-16 20:03:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:03:42] sendMessage response: {"ok":true,"result":{"message_id":1347,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773691422,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-16 20:03:49] BOT HIT webhook request received
[2026-03-16 20:03:49] sendMessage response: {"ok":true,"result":{"message_id":1349,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773691429,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-16 20:03:54] BOT HIT webhook request received
[2026-03-16 20:03:54] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-16 20:03:54] DOB verification blocked match=no
[2026-03-16 20:03:54] DOB verification active/general match=yes user_id=5 status=active
[2026-03-16 20:03:55] sendMessage response: {"ok":true,"result":{"message_id":1351,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773691435,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"},{"text":"\ud83d\udcca Account Review","callback_data":"account_status"}],[{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-16 20:03:56] BOT HIT webhook request received
[2026-03-16 20:03:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:03:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:03:58] sendMessage response: {"ok":true,"result":{"message_id":1352,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773691438,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-16 20:04:00] BOT HIT webhook request received
[2026-03-16 20:04:00] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:04:00] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:04:01] sendMessage response: {"ok":true,"result":{"message_id":1353,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773691441,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-16 20:04:02] BOT HIT webhook request received
[2026-03-16 20:04:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:04:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:04:03] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: text must be encoded in UTF-8"}
[2026-03-16 20:07:35] BOT HIT webhook request received
[2026-03-16 20:07:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:07:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:07:37] sendMessage response: {"ok":true,"result":{"message_id":1354,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773691657,"text":"\ud83d\udcb3 My Physical Card\n\n\nCard Holder\nZSI Amazon Logistics LLC\n\nCard Plan\nGold \ud83e\ude99\n\nCurrent Card Status\nRequired Additional Information\n\nDelivery Date\nNot Available Yet\n\nCard Shipped By\nNot Available Yet\n\nPlease select your card record below to review the complete banking details.","entities":[{"offset":3,"length":16,"type":"bold"},{"offset":22,"length":11,"type":"bold"},{"offset":60,"length":9,"type":"bold"},{"offset":79,"length":19,"type":"bold"},{"offset":132,"length":13,"type":"bold"},{"offset":165,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e Open Card Record 1","callback_data":"physical_card_view_1"}],[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}]]}}}
[2026-03-16 20:07:51] BOT HIT webhook request received
[2026-03-16 20:07:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:07:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:07:53] sendMessage response: {"ok":true,"result":{"message_id":1355,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773691673,"text":"\ud83d\udcb3 FinoviaPay Physical Card Details\n\n\nCard Holder Details\nZSI Amazon Logistics LLC\n\nCard Delivery Address\nCalle Mestre Bellver 44 0, Valencia, Espa\u00f1a, 46018\n\nCard Plan\nGold \ud83e\ude99\n\nCard Type\nPhysical Card\n\nCard Last 4 Digit\n6467\n\nCurrent Card Status\nRequired Additional Information\n\nRequired Additional Information\nTest\n\nCard Delivery Date\nNot Available Yet\n\nCard Shipped By\nNot Available Yet\n\nShipping Tracking Code\nNot Available Yet\n\nOfficer Comments\nTest \nOfficer Comments (Customer Visible)\n\nReference Code\nAuto Generate on Save","entities":[{"offset":3,"length":32,"type":"bold"},{"offset":38,"length":19,"type":"bold"},{"offset":84,"length":21,"type":"bold"},{"offset":158,"length":9,"type":"bold"},{"offset":177,"length":9,"type":"bold"},{"offset":202,"length":17,"type":"bold"},{"offset":226,"length":19,"type":"bold"},{"offset":279,"length":31,"type":"bold"},{"offset":317,"length":18,"type":"bold"},{"offset":355,"length":15,"type":"bold"},{"offset":390,"length":22,"type":"bold"},{"offset":432,"length":16,"type":"bold"},{"offset":492,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to My Card","callback_data":"physical_card_my_card"}],[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}]]}}}
[2026-03-16 20:13:55] BOT HIT webhook request received
[2026-03-16 20:13:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:13:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:13:56] sendMessage response: {"ok":true,"result":{"message_id":1356,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773692036,"text":"\ud83d\udcb3 My Physical Card\n\nNo physical card order record is currently available for your verified FinoviaPay account.\n\nIf you would like to request a new card or need assistance, please select one of the service options below.","entities":[{"offset":3,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}]]}}}
[2026-03-16 20:14:01] BOT HIT webhook request received
[2026-03-16 20:14:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:14:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:14:03] sendMessage response: {"ok":true,"result":{"message_id":1357,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773692042,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-16 20:14:05] BOT HIT webhook request received
[2026-03-16 20:14:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:14:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:14:06] sendMessage response: {"ok":true,"result":{"message_id":1358,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773692046,"text":"\ud83d\udcb3 My Physical Card\n\nNo physical card order record is currently available for your verified FinoviaPay account.\n\nIf you would like to request a new card or need assistance, please select one of the service options below.","entities":[{"offset":3,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}]]}}}
[2026-03-16 20:14:11] BOT HIT webhook request received
[2026-03-16 20:14:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:14:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:14:13] sendMessage response: {"ok":true,"result":{"message_id":1359,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773692053,"text":"\ud83d\udce6 Order a New Physical Card\n\nThis section will allow customers to begin the secure request process for issuing a new FinoviaPay physical card, including eligibility checks, delivery preference selection, and operational review by our Card Operations Department.\n\nThis feature is currently under preparation and will be introduced shortly.\n\nPlease select another physical card service option or return to the previous menu.","entities":[{"offset":3,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-16 20:15:35] BOT HIT webhook request received
[2026-03-16 20:15:35] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:15:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:15:36] sendMessage response: {"ok":true,"result":{"message_id":1360,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773692136,"text":"\ud83d\udcb3 My Physical Card\n\n\nCard Holder\nZSI Amazon Logistics LLC\n\nCard Plan\nGold \ud83e\ude99\n\nCurrent Card Status\nRequired Additional Information\n\nDelivery Date\nNot Available Yet\n\nCard Shipped By\nNot Available Yet\n\nPlease select your card record below to review the complete banking details.","entities":[{"offset":3,"length":16,"type":"bold"},{"offset":22,"length":11,"type":"bold"},{"offset":60,"length":9,"type":"bold"},{"offset":79,"length":19,"type":"bold"},{"offset":132,"length":13,"type":"bold"},{"offset":165,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e Open Card Record 1","callback_data":"physical_card_view_2"}],[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}]]}}}
[2026-03-16 20:15:45] BOT HIT webhook request received
[2026-03-16 20:15:46] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:15:46] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:15:47] sendMessage response: {"ok":true,"result":{"message_id":1361,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773692147,"text":"\ud83d\udcb3 FinoviaPay Physical Card Details\n\n\nCard Holder Details\nZSI Amazon Logistics LLC\n\nCard Delivery Address\nCalle Mestre Bellver 44 0, Valencia, Espa\u00f1a, 46018\n\nCard Plan\nGold \ud83e\ude99\n\nCard Type\nPhysical Card\n\nCard Last 4 Digit\n6467\n\nCurrent Card Status\nRequired Additional Information\n\nRequired Additional Information\nDvsbs\n\nCard Delivery Date\nNot Available Yet\n\nCard Shipped By\nNot Available Yet\n\nShipping Tracking Code\nNot Available Yet\n\nOfficer Comments\nGsgs\n\nReference Code\nFNP-CARD-260316-YWQNG6","entities":[{"offset":3,"length":32,"type":"bold"},{"offset":38,"length":19,"type":"bold"},{"offset":84,"length":21,"type":"bold"},{"offset":158,"length":9,"type":"bold"},{"offset":177,"length":9,"type":"bold"},{"offset":202,"length":17,"type":"bold"},{"offset":226,"length":19,"type":"bold"},{"offset":279,"length":31,"type":"bold"},{"offset":318,"length":18,"type":"bold"},{"offset":356,"length":15,"type":"bold"},{"offset":391,"length":22,"type":"bold"},{"offset":433,"length":16,"type":"bold"},{"offset":456,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to My Card","callback_data":"physical_card_my_card"}],[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}]]}}}
[2026-03-16 20:25:18] BOT HIT webhook request received
[2026-03-16 20:25:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:25:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:25:20] sendMessage response: {"ok":true,"result":{"message_id":1362,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773692720,"text":"\ud83d\udcb3 My Physical Card\n\n\nCard Holder\nZSI Amazon Logistics LLC\n\nCard Plan\nGold \ud83e\ude99\n\nCurrent Card Status\nRequired Additional Information\n\nDelivery Date\nNot Available Yet\n\nCard Shipped By\nNot Available Yet\n\nPlease select your card record below to review the complete banking details.","entities":[{"offset":3,"length":16,"type":"bold"},{"offset":22,"length":11,"type":"bold"},{"offset":60,"length":9,"type":"bold"},{"offset":79,"length":19,"type":"bold"},{"offset":132,"length":13,"type":"bold"},{"offset":165,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e Open Card Record 1","callback_data":"physical_card_view_2"}],[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}]]}}}
[2026-03-16 20:49:36] BOT HIT webhook request received
[2026-03-16 20:49:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:49:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:49:37] sendMessage response: {"ok":true,"result":{"message_id":1363,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773694177,"text":"\ud83c\udfe6 FinoviaPay Physical Card Details\n\n\u250f\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2513\n\u2503  FINOVIAPAY DIGITAL BANKING   \u2503\n\u2503  VISA SIGNATURE               \u2503\n\u2503                                \u2503\n\u2503  \u2022\u2022\u2022\u2022  \u2022\u2022\u2022\u2022  \u2503\n\u2503                                \u2503\n\u2503  CARD HOLDER                   \u2503\n\u2503  ZSI AMAZON LOGISTICS LLC    \u2503\n\u2503                                \u2503\n\u2503  PLAN   GOLD \ud83e\ude99           \u2503\n\u2503  STATUS REQUIRED ADDITIONAL \u2503\n\u2503                                \u2503\n\u2503  REF FNP-CARD-260316-YWQNG6   \u2503\n\u2517\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u251b\n\u256d\u2500 Card Profile\n\u251c Card Holder: ZSI Amazon Logistics LLC\n\u251c Card Plan: Gold \ud83e\ude99\n\u251c Card Type: Physical Card\n\u251c Last 4 Digits: 6467\n\u251c Status: Required Additional Information\n\u251c Delivery Date: Not Available Yet\n\u251c Shipped By: Not Available Yet\n\u251c Tracking Code: Not Available Yet\n\u2570 Reference Code: FNP-CARD-260316-YWQNG6\n\n\u256d\u2500 Delivery Address\n\u2570 Calle Mestre Bellver 44 0, Valencia, Espa\u00f1a, 46018\n\n\u256d\u2500 Required Additional Information\n\u2570 Dvsbs\n\n\u256d\u2500 Officer Comments\n\u2570 Gsgs","entities":[{"offset":3,"length":32,"type":"bold"},{"offset":37,"length":458,"type":"pre"},{"offset":499,"length":12,"type":"bold"},{"offset":514,"length":12,"type":"bold"},{"offset":554,"length":10,"type":"bold"},{"offset":575,"length":10,"type":"bold"},{"offset":602,"length":14,"type":"bold"},{"offset":624,"length":7,"type":"bold"},{"offset":666,"length":14,"type":"bold"},{"offset":701,"length":11,"type":"bold"},{"offset":733,"length":14,"type":"bold"},{"offset":768,"length":15,"type":"bold"},{"offset":811,"length":16,"type":"bold"},{"offset":885,"length":31,"type":"bold"},{"offset":929,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to My Card","callback_data":"physical_card_my_card"}],[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}]]}}}
[2026-03-16 20:50:09] BOT HIT webhook request received
[2026-03-16 20:50:10] sendMessage response: {"ok":true,"result":{"message_id":1365,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773694210,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-16 20:50:11] BOT HIT webhook request received
[2026-03-16 20:50:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:50:12] sendMessage response: {"ok":true,"result":{"message_id":1366,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773694212,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-16 20:50:17] BOT HIT webhook request received
[2026-03-16 20:50:17] sendMessage response: {"ok":true,"result":{"message_id":1368,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773694217,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-16 20:50:23] BOT HIT webhook request received
[2026-03-16 20:50:23] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-16 20:50:23] DOB verification blocked match=no
[2026-03-16 20:50:23] DOB verification active/general match=yes user_id=5 status=active
[2026-03-16 20:50:24] sendMessage response: {"ok":true,"result":{"message_id":1370,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773694224,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"},{"text":"\ud83d\udcca Account Review","callback_data":"account_status"}],[{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-16 20:50:25] BOT HIT webhook request received
[2026-03-16 20:50:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:50:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:50:27] sendMessage response: {"ok":true,"result":{"message_id":1371,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773694227,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-16 20:50:29] BOT HIT webhook request received
[2026-03-16 20:50:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:50:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:50:30] sendMessage response: {"ok":true,"result":{"message_id":1372,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773694230,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-16 20:50:32] BOT HIT webhook request received
[2026-03-16 20:50:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:50:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:50:33] sendMessage response: {"ok":true,"result":{"message_id":1373,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773694233,"text":"\ud83d\udcb3 My Physical Card\n\n\u250f\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2513\n\u2503  FINOVIAPAY DIGITAL BANKING   \u2503\n\u2503  VISA SIGNATURE               \u2503\n\u2503                                \u2503\n\u2503  \u2022\u2022\u2022\u2022  \u2022\u2022\u2022\u2022  \u2503\n\u2503                                \u2503\n\u2503  CARD HOLDER                   \u2503\n\u2503  ZSI AMAZON LOGISTICS LLC    \u2503\n\u2503                                \u2503\n\u2503  PLAN   GOLD \ud83e\ude99           \u2503\n\u2503  STATUS REQUIRED ADDITIONAL \u2503\n\u2503                                \u2503\n\u2503  REF FNP-CARD-260316-YWQNG6   \u2503\n\u2517\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u251b\nCard Holder\nZSI Amazon Logistics LLC\n\nCard Plan\nGold \ud83e\ude99\n\nCurrent Card Status\nRequired Additional Information\n\nDelivery Date\nNot Available Yet\n\nCard Shipped By\nNot Available Yet\n\nPlease select your card record below to review the complete banking details.","entities":[{"offset":3,"length":16,"type":"bold"},{"offset":21,"length":458,"type":"pre"},{"offset":480,"length":11,"type":"bold"},{"offset":518,"length":9,"type":"bold"},{"offset":537,"length":19,"type":"bold"},{"offset":590,"length":13,"type":"bold"},{"offset":623,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e Open Card Record 1","callback_data":"physical_card_view_2"}],[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}]]}}}
[2026-03-16 20:51:04] BOT HIT webhook request received
[2026-03-16 20:51:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:51:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:51:06] sendMessage response: {"ok":true,"result":{"message_id":1374,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773694265,"text":"\ud83c\udfe6 FinoviaPay Physical Card Details\n\n\u250f\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2513\n\u2503  FINOVIAPAY DIGITAL BANKING   \u2503\n\u2503  VISA SIGNATURE               \u2503\n\u2503                                \u2503\n\u2503  \u2022\u2022\u2022\u2022  \u2022\u2022\u2022\u2022  \u2503\n\u2503                                \u2503\n\u2503  CARD HOLDER                   \u2503\n\u2503  ZSI AMAZON LOGISTICS LLC    \u2503\n\u2503                                \u2503\n\u2503  PLAN   GOLD \ud83e\ude99           \u2503\n\u2503  STATUS REQUIRED ADDITIONAL \u2503\n\u2503                                \u2503\n\u2503  REF FNP-CARD-260316-YWQNG6   \u2503\n\u2517\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u251b\n\u256d\u2500 Card Profile\n\u251c Card Holder: ZSI Amazon Logistics LLC\n\u251c Card Plan: Gold \ud83e\ude99\n\u251c Card Type: Physical Card\n\u251c Last 4 Digits: 6467\n\u251c Status: Required Additional Information\n\u251c Delivery Date: Not Available Yet\n\u251c Shipped By: Not Available Yet\n\u251c Tracking Code: Not Available Yet\n\u2570 Reference Code: FNP-CARD-260316-YWQNG6\n\n\u256d\u2500 Delivery Address\n\u2570 Calle Mestre Bellver 44 0, Valencia, Espa\u00f1a, 46018\n\n\u256d\u2500 Required Additional Information\n\u2570 Dvsbs\n\n\u256d\u2500 Officer Comments\n\u2570 Gsgs","entities":[{"offset":3,"length":32,"type":"bold"},{"offset":37,"length":458,"type":"pre"},{"offset":499,"length":12,"type":"bold"},{"offset":514,"length":12,"type":"bold"},{"offset":554,"length":10,"type":"bold"},{"offset":575,"length":10,"type":"bold"},{"offset":602,"length":14,"type":"bold"},{"offset":624,"length":7,"type":"bold"},{"offset":666,"length":14,"type":"bold"},{"offset":701,"length":11,"type":"bold"},{"offset":733,"length":14,"type":"bold"},{"offset":768,"length":15,"type":"bold"},{"offset":811,"length":16,"type":"bold"},{"offset":885,"length":31,"type":"bold"},{"offset":929,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to My Card","callback_data":"physical_card_my_card"}],[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}]]}}}
[2026-03-16 20:53:47] BOT HIT webhook request received
[2026-03-16 20:53:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:53:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:53:48] sendMessage response: {"ok":true,"result":{"message_id":1375,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773694428,"text":"\ud83d\udcb3 My Physical Card\n\n\u250f\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2513\n\u2503  FINOVIAPAY DIGITAL BANKING   \u2503\n\u2503  VISA SIGNATURE               \u2503\n\u2503                                \u2503\n\u2503  \u2022\u2022\u2022\u2022  \u2022\u2022\u2022\u2022  \u2503\n\u2503                                \u2503\n\u2503  CARD HOLDER                   \u2503\n\u2503  ZSI AMAZON LOGISTICS LLC    \u2503\n\u2503                                \u2503\n\u2503  PLAN   GOLD \ud83e\ude99           \u2503\n\u2503  STATUS REQUIRED ADDITIONAL \u2503\n\u2503                                \u2503\n\u2503  REF FNP-CARD-260316-YWQNG6   \u2503\n\u2517\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u251b\nCard Holder\nZSI Amazon Logistics LLC\n\nCard Plan\nGold \ud83e\ude99\n\nCurrent Card Status\nRequired Additional Information\n\nDelivery Date\nNot Available Yet\n\nCard Shipped By\nNot Available Yet\n\nPlease select your card record below to review the complete banking details.","entities":[{"offset":3,"length":16,"type":"bold"},{"offset":21,"length":458,"type":"pre"},{"offset":480,"length":11,"type":"bold"},{"offset":518,"length":9,"type":"bold"},{"offset":537,"length":19,"type":"bold"},{"offset":590,"length":13,"type":"bold"},{"offset":623,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e Open Card Record 1","callback_data":"physical_card_view_2"}],[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}]]}}}
[2026-03-16 20:53:51] BOT HIT webhook request received
[2026-03-16 20:53:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:53:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:53:53] sendMessage response: {"ok":true,"result":{"message_id":1376,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773694433,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-16 20:53:55] BOT HIT webhook request received
[2026-03-16 20:53:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:53:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:53:57] sendMessage response: {"ok":true,"result":{"message_id":1377,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773694437,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-16 20:53:58] BOT HIT webhook request received
[2026-03-16 20:53:59] sendMessage response: {"ok":true,"result":{"message_id":1378,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773694439,"text":"\ud83c\udfe6 Welcome back to FinoviaPay Digital Banking Support\n\nCustomer Name\nZSI Amazon Logistics LLC\n\nAccount Status\nVerified\n\nYou may continue by selecting one of the banking support categories below.","entities":[{"offset":3,"length":50,"type":"bold"},{"offset":55,"length":13,"type":"bold"},{"offset":95,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"},{"text":"\ud83d\udcca Account Review","callback_data":"account_status"}],[{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-16 20:54:17] BOT HIT webhook request received
[2026-03-16 20:54:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:54:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:54:21] BOT HIT webhook request received
[2026-03-16 20:54:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:54:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:54:23] BOT HIT webhook request received
[2026-03-16 20:54:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:54:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:54:28] BOT HIT webhook request received
[2026-03-16 20:54:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:54:29] sendMessage response: {"ok":true,"result":{"message_id":1379,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773694469,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-03-16 20:54:31] BOT HIT webhook request received
[2026-03-16 20:54:32] sendMessage response: {"ok":true,"result":{"message_id":1381,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773694472,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-16 20:54:33] BOT HIT webhook request received
[2026-03-16 20:54:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:54:34] sendMessage response: {"ok":true,"result":{"message_id":1382,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773694474,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-16 20:54:38] BOT HIT webhook request received
[2026-03-16 20:54:38] sendMessage response: {"ok":true,"result":{"message_id":1384,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773694478,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-16 20:54:43] BOT HIT webhook request received
[2026-03-16 20:54:43] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-16 20:54:43] DOB verification blocked match=no
[2026-03-16 20:54:43] DOB verification active/general match=yes user_id=5 status=active
[2026-03-16 20:54:44] sendMessage response: {"ok":true,"result":{"message_id":1386,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773694484,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"},{"text":"\ud83d\udcca Account Review","callback_data":"account_status"}],[{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-16 20:54:45] BOT HIT webhook request received
[2026-03-16 20:54:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:54:46] sendMessage response: {"ok":true,"result":{"message_id":1387,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773694486,"text":"Thank you for contacting FinoviaPay Customer Support.\n\nYour request to speak with a FinoviaPay Support Officer has been successfully received and securely registered in our customer support system.\n\nSupport Ticket ID: FP-CS-65608\nCurrent Queue Position: #1\nEstimated Waiting Time: 2 minutes\n\nSecurity Notice\nFinoviaPay support officers will NEVER ask for your account password, card PIN, or one-time verification codes (OTP). If anyone requests this information, please report the incident immediately.\n\nPlease remain connected while we assign the next available banking support officer to your request.\n\nOnce an officer joins your conversation, you will receive a confirmation message together with the officer\u2019s name, Banker Officer ID, and department details.\n\nIn the meantime, you may continue to type your message here. Your information will remain securely available for review by the assigned support officer.\n\nWe appreciate your patience and thank you for choosing FinoviaPay."}}
[2026-03-16 20:55:43] BOT HIT webhook request received
[2026-03-16 20:55:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 20:55:44] sendMessage response: {"ok":true,"result":{"message_id":1388,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773694544,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-03-16 21:04:07] BOT HIT webhook request received
[2026-03-16 21:04:08] sendMessage response: {"ok":true,"result":{"message_id":1390,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773695047,"text":"Your live support session with FinoviaPay Customer Support has now been completed and formally closed.\n\nThis support conversation was handled by:\n\nSupport Officer: FinoviaPay Support Officer\nBanker Officer ID: Not Available\nDepartment: Customer Support Department\n\nAccording to the assigned support officer, your request has been reviewed and the chat session has now been concluded.\n\nIf you require any further assistance regarding the same matter or a new request, you may contact FinoviaPay Customer Support again through the official support channel at any time.\n\nThank you for choosing FinoviaPay and for banking with us.\n\nPlease rate your support experience and, if required, request a chat transcript below.","reply_markup":{"inline_keyboard":[[{"text":"\u2b50 1","callback_data":"rate_chat_1"},{"text":"\u2b50 2","callback_data":"rate_chat_2"},{"text":"\u2b50 3","callback_data":"rate_chat_3"}],[{"text":"\u2b50 4","callback_data":"rate_chat_4"},{"text":"\u2b50 5","callback_data":"rate_chat_5"}],[{"text":"Send Chat Transcript","callback_data":"send_transcript"}]]}}}
[2026-03-16 21:04:08] sendMessage response: {"ok":true,"result":{"message_id":1391,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773695048,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-16 21:04:09] BOT HIT webhook request received
[2026-03-16 21:04:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 21:04:10] sendMessage response: {"ok":true,"result":{"message_id":1392,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773695050,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-16 21:04:15] BOT HIT webhook request received
[2026-03-16 21:04:15] sendMessage response: {"ok":true,"result":{"message_id":1394,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773695055,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-16 21:04:19] BOT HIT webhook request received
[2026-03-16 21:04:19] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-16 21:04:19] DOB verification blocked match=no
[2026-03-16 21:04:19] DOB verification active/general match=yes user_id=5 status=active
[2026-03-16 21:04:20] sendMessage response: {"ok":true,"result":{"message_id":1396,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773695060,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"},{"text":"\ud83d\udcca Account Review","callback_data":"account_status"}],[{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-16 21:04:22] BOT HIT webhook request received
[2026-03-16 21:04:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 21:04:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 21:04:24] sendMessage response: {"ok":true,"result":{"message_id":1397,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773695064,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-16 21:04:25] BOT HIT webhook request received
[2026-03-16 21:04:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 21:04:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 21:04:27] sendMessage response: {"ok":true,"result":{"message_id":1398,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773695067,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-16 21:04:28] BOT HIT webhook request received
[2026-03-16 21:04:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 21:04:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 21:04:30] sendMessage response: {"ok":true,"result":{"message_id":1399,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773695069,"text":"\ud83d\udcb3 My Physical Card\n\n\u250f\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2513\n\u2503  FINOVIAPAY DIGITAL BANKING   \u2503\n\u2503  VISA SIGNATURE               \u2503\n\u2503                                \u2503\n\u2503  \u2022\u2022\u2022\u2022  \u2022\u2022\u2022\u2022  \u2503\n\u2503                                \u2503\n\u2503  CARD HOLDER                   \u2503\n\u2503  ZSI AMAZON LOGISTICS LLC    \u2503\n\u2503                                \u2503\n\u2503  PLAN   GOLD \ud83e\ude99           \u2503\n\u2503  STATUS REQUIRED ADDITIONAL \u2503\n\u2503                                \u2503\n\u2503  REF FNP-CARD-260316-YWQNG6   \u2503\n\u2517\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u251b\nCard Holder\nZSI Amazon Logistics LLC\n\nCard Plan\nGold \ud83e\ude99\n\nCurrent Card Status\nRequired Additional Information\n\nDelivery Date\nNot Available Yet\n\nCard Shipped By\nNot Available Yet\n\nPlease select your card record below to review the complete banking details.","entities":[{"offset":3,"length":16,"type":"bold"},{"offset":21,"length":458,"type":"pre"},{"offset":480,"length":11,"type":"bold"},{"offset":518,"length":9,"type":"bold"},{"offset":537,"length":19,"type":"bold"},{"offset":590,"length":13,"type":"bold"},{"offset":623,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e Open Card Record 1","callback_data":"physical_card_view_2"}],[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}]]}}}
[2026-03-16 21:04:31] BOT HIT webhook request received
[2026-03-16 21:04:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 21:04:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 21:04:33] sendMessage response: {"ok":true,"result":{"message_id":1400,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773695073,"text":"\ud83c\udfe6 FinoviaPay Physical Card Details\n\n\u250f\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2513\n\u2503  FINOVIAPAY DIGITAL BANKING   \u2503\n\u2503  VISA SIGNATURE               \u2503\n\u2503                                \u2503\n\u2503  \u2022\u2022\u2022\u2022  \u2022\u2022\u2022\u2022  \u2503\n\u2503                                \u2503\n\u2503  CARD HOLDER                   \u2503\n\u2503  ZSI AMAZON LOGISTICS LLC    \u2503\n\u2503                                \u2503\n\u2503  PLAN   GOLD \ud83e\ude99           \u2503\n\u2503  STATUS REQUIRED ADDITIONAL \u2503\n\u2503                                \u2503\n\u2503  REF FNP-CARD-260316-YWQNG6   \u2503\n\u2517\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u251b\n\u256d\u2500 Card Profile\n\u251c Card Holder: ZSI Amazon Logistics LLC\n\u251c Card Plan: Gold \ud83e\ude99\n\u251c Card Type: Physical Card\n\u251c Last 4 Digits: 6467\n\u251c Status: Required Additional Information\n\u251c Delivery Date: Not Available Yet\n\u251c Shipped By: Not Available Yet\n\u251c Tracking Code: Not Available Yet\n\u2570 Reference Code: FNP-CARD-260316-YWQNG6\n\n\u256d\u2500 Delivery Address\n\u2570 Calle Mestre Bellver 44 0, Valencia, Espa\u00f1a, 46018\n\n\u256d\u2500 Required Additional Information\n\u2570 Dvsbs\n\n\u256d\u2500 Officer Comments\n\u2570 Gsgs\n\n\ud83d\udcac Need Assistance?\nIf you have any questions regarding your FinoviaPay card status, delivery progress, or required information, please contact our customer support team for professional assistance.","entities":[{"offset":3,"length":32,"type":"bold"},{"offset":37,"length":458,"type":"pre"},{"offset":499,"length":12,"type":"bold"},{"offset":514,"length":12,"type":"bold"},{"offset":554,"length":10,"type":"bold"},{"offset":575,"length":10,"type":"bold"},{"offset":602,"length":14,"type":"bold"},{"offset":624,"length":7,"type":"bold"},{"offset":666,"length":14,"type":"bold"},{"offset":701,"length":11,"type":"bold"},{"offset":733,"length":14,"type":"bold"},{"offset":768,"length":15,"type":"bold"},{"offset":811,"length":16,"type":"bold"},{"offset":885,"length":31,"type":"bold"},{"offset":929,"length":16,"type":"bold"},{"offset":957,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcac Contact Customer Support","callback_data":"physical_card_support"}]]}}}
[2026-03-16 21:04:35] BOT HIT webhook request received
[2026-03-16 21:04:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 21:04:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 21:04:37] sendMessage response: {"ok":true,"result":{"message_id":1401,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773695076,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nSelected Card Type: Physical Card\n\nPlease select the issue category you are experiencing so we may guide your request to the appropriate card operations workflow.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":49,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Card Declined","callback_data":"ticket_issue_declined"},{"text":"Online Payment Failed","callback_data":"ticket_issue_online_failed"}],[{"text":"Card Not Activated","callback_data":"ticket_issue_not_activated"},{"text":"Card Blocked","callback_data":"ticket_issue_blocked"}],[{"text":"Other Issue","callback_data":"ticket_issue_other"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-16 21:04:51] BOT HIT webhook request received
[2026-03-16 21:04:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 21:04:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 21:04:52] sendMessage response: {"ok":true,"result":{"message_id":1402,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773695092,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nSelected Card Type: Physical Card\nSelected Issue: Card Declined\n\nPlease briefly describe the issue you are experiencing. Your message will be attached to a secure card services support ticket for review by our Card Operations Department.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":49,"length":13,"type":"bold"},{"offset":79,"length":13,"type":"bold"}]}}
[2026-03-16 21:05:02] BOT HIT webhook request received
[2026-03-16 21:05:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 21:05:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-16 21:05:03] sendMessage response: {"ok":true,"result":{"message_id":1403,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773695103,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-16 21:05:41] BOT HIT webhook request received
[2026-03-16 21:05:41] sendMessage response: {"ok":true,"result":{"message_id":1404,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773695141,"text":"\ud83c\udfe6 Welcome back to FinoviaPay Digital Banking Support\n\nCustomer Name\nZSI Amazon Logistics LLC\n\nAccount Status\nVerified\n\nYou may continue by selecting one of the banking support categories below.","entities":[{"offset":3,"length":50,"type":"bold"},{"offset":55,"length":13,"type":"bold"},{"offset":95,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"},{"text":"\ud83d\udcca Account Review","callback_data":"account_status"}],[{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-17 15:54:00] BOT HIT webhook request received
[2026-03-17 15:54:00] sendMessage response: {"ok":true,"result":{"message_id":1406,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773762840,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-17 15:54:20] BOT HIT webhook request received
[2026-03-17 15:54:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-17 15:54:21] sendMessage response: {"ok":true,"result":{"message_id":1407,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773762861,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-17 15:54:29] BOT HIT webhook request received
[2026-03-17 15:54:30] sendMessage response: {"ok":true,"result":{"message_id":1409,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773762869,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-17 15:54:39] BOT HIT webhook request received
[2026-03-17 15:54:39] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-17 15:54:39] DOB verification blocked match=no
[2026-03-17 15:54:39] DOB verification active/general match=yes user_id=5 status=active
[2026-03-17 15:54:39] sendMessage response: {"ok":true,"result":{"message_id":1411,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773762879,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"},{"text":"\ud83d\udcca Account Review","callback_data":"account_status"}],[{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-17 15:54:54] BOT HIT webhook request received
[2026-03-17 15:54:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-17 15:54:55] sendMessage response: {"ok":true,"result":{"message_id":1412,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773762895,"text":"Thank you for contacting FinoviaPay Customer Support.\n\nYour request to speak with a FinoviaPay Support Officer has been successfully received and securely registered in our customer support system.\n\nSupport Ticket ID: FP-CS-30761\nCurrent Queue Position: #1\nEstimated Waiting Time: 2 minutes\n\nSecurity Notice\nFinoviaPay support officers will NEVER ask for your account password, card PIN, or one-time verification codes (OTP). If anyone requests this information, please report the incident immediately.\n\nPlease remain connected while we assign the next available banking support officer to your request.\n\nOnce an officer joins your conversation, you will receive a confirmation message together with the officer\u2019s name, Banker Officer ID, and department details.\n\nIn the meantime, you may continue to type your message here. Your information will remain securely available for review by the assigned support officer.\n\nWe appreciate your patience and thank you for choosing FinoviaPay."}}
[2026-03-17 16:11:24] BOT HIT webhook request received
[2026-03-17 16:11:25] sendMessage response: {"ok":true,"result":{"message_id":1414,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773763884,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-17 16:11:26] BOT HIT webhook request received
[2026-03-17 16:11:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-17 16:11:27] sendMessage response: {"ok":true,"result":{"message_id":1415,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773763887,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-17 16:11:31] BOT HIT webhook request received
[2026-03-17 16:11:32] sendMessage response: {"ok":true,"result":{"message_id":1417,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773763892,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-17 16:11:37] BOT HIT webhook request received
[2026-03-17 16:11:37] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-17 16:11:37] DOB verification blocked match=no
[2026-03-17 16:11:37] DOB verification active/general match=yes user_id=5 status=active
[2026-03-17 16:11:37] sendMessage response: {"ok":true,"result":{"message_id":1419,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773763897,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"},{"text":"\ud83d\udcca Account Review","callback_data":"account_status"}],[{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-17 16:11:42] BOT HIT webhook request received
[2026-03-17 16:11:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-17 16:11:43] sendMessage response: {"ok":true,"result":{"message_id":1420,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773763903,"text":"Thank you for contacting FinoviaPay Customer Support.\n\nYour request to speak with a FinoviaPay Support Officer has been successfully received and securely registered in our customer support system.\n\nSupport Ticket ID: FP-CS-18020\nCurrent Queue Position: #1\nEstimated Waiting Time: 2 minutes\n\nSecurity Notice\nFinoviaPay support officers will NEVER ask for your account password, card PIN, or one-time verification codes (OTP). If anyone requests this information, please report the incident immediately.\n\nPlease remain connected while we assign the next available banking support officer to your request.\n\nOnce an officer joins your conversation, you will receive a confirmation message together with the officer\u2019s name, Banker Officer ID, and department details.\n\nIn the meantime, you may continue to type your message here. Your information will remain securely available for review by the assigned support officer.\n\nWe appreciate your patience and thank you for choosing FinoviaPay."}}
[2026-03-17 16:26:26] BOT HIT webhook request received
[2026-03-17 16:26:27] sendMessage response: {"ok":true,"result":{"message_id":1426,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773764786,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-17 16:26:31] BOT HIT webhook request received
[2026-03-17 16:26:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-17 16:26:32] sendMessage response: {"ok":true,"result":{"message_id":1427,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773764792,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-17 16:30:57] BOT HIT webhook request received
[2026-03-17 16:30:58] sendMessage response: {"ok":true,"result":{"message_id":1429,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773765057,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-17 16:31:02] BOT HIT webhook request received
[2026-03-17 16:31:02] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-17 16:31:02] DOB verification blocked match=no
[2026-03-17 16:31:02] DOB verification active/general match=yes user_id=5 status=active
[2026-03-17 16:31:02] sendMessage response: {"ok":true,"result":{"message_id":1431,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773765062,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"},{"text":"\ud83d\udcca Account Review","callback_data":"account_status"}],[{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-17 16:31:04] BOT HIT webhook request received
[2026-03-17 16:31:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-17 16:31:05] sendMessage response: {"ok":true,"result":{"message_id":1432,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773765065,"text":"Thank you for contacting FinoviaPay Customer Support.\n\nYour request to speak with a FinoviaPay Support Officer has been successfully received and securely registered in our customer support system.\n\nSupport Ticket ID: FP-CS-57642\nCurrent Queue Position: #1\nEstimated Waiting Time: 2 minutes\n\nSecurity Notice\nFinoviaPay support officers will NEVER ask for your account password, card PIN, or one-time verification codes (OTP). If anyone requests this information, please report the incident immediately.\n\nPlease remain connected while we assign the next available banking support officer to your request.\n\nOnce an officer joins your conversation, you will receive a confirmation message together with the officer\u2019s name, Banker Officer ID, and department details.\n\nIn the meantime, you may continue to type your message here. Your information will remain securely available for review by the assigned support officer.\n\nWe appreciate your patience and thank you for choosing FinoviaPay."}}
[2026-03-17 16:31:23] BOT HIT webhook request received
[2026-03-17 16:32:41] BOT HIT webhook request received
[2026-03-17 16:32:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-17 16:32:42] sendMessage response: {"ok":true,"result":{"message_id":1439,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773765162,"text":"Thank you for rating your recent FinoviaPay support experience. Your feedback has been securely recorded and will help us improve our digital banking support services."}}
[2026-03-17 16:32:56] BOT HIT webhook request received
[2026-03-17 16:32:56] sendMessage response: {"ok":true,"result":{"message_id":1441,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773765176,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-17 16:32:57] BOT HIT webhook request received
[2026-03-17 16:32:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-17 16:32:58] sendMessage response: {"ok":true,"result":{"message_id":1442,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773765178,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-17 16:33:03] BOT HIT webhook request received
[2026-03-17 16:33:03] sendMessage response: {"ok":true,"result":{"message_id":1444,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773765183,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-17 16:33:07] BOT HIT webhook request received
[2026-03-17 16:33:07] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-17 16:33:07] DOB verification blocked match=no
[2026-03-17 16:33:07] DOB verification active/general match=yes user_id=5 status=active
[2026-03-17 16:33:08] sendMessage response: {"ok":true,"result":{"message_id":1446,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773765188,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"},{"text":"\ud83d\udcca Account Review","callback_data":"account_status"}],[{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-17 16:33:11] BOT HIT webhook request received
[2026-03-17 16:33:12] sendMessage response: {"ok":true,"result":{"message_id":1447,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773765192,"text":"\ud83c\udfe6 FinoviaPay Latest Wallet Transfer Records\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nBelow are the latest wallet transfer transactions currently associated with your verified FinoviaPay account.\n\nPlease select any transfer reference button below to review the full transaction details.\n\n1. Transfer Reference\n\u2022 Ref: MW9A7B6D8F\n\u2022 Date: 12 Dec 2025, 17:30\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \u2022 Cancelled\n\n2. Transfer Reference\n\u2022 Ref: MWF7E07D5B\n\u2022 Date: 12 Dec 2025, 17:25\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n3. Transfer Reference\n\u2022 Ref: MW1B87476B\n\u2022 Date: 12 Dec 2025, 17:16\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n4. Transfer Reference\n\u2022 Ref: MWC1C908CE\n\u2022 Date: 12 Dec 2025, 17:10\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n5. Transfer Reference\n\u2022 Ref: MWB2D0A60C\n\u2022 Date: 12 Dec 2025, 16:51\n\u2022 Amount: 75.96 PKR\n\u2022 Status: \ud83d\udd12 Reserved","entities":[{"offset":3,"length":41,"type":"bold"},{"offset":263,"length":21,"type":"bold"},{"offset":292,"length":10,"type":"bold"},{"offset":374,"length":21,"type":"bold"},{"offset":403,"length":10,"type":"bold"},{"offset":485,"length":21,"type":"bold"},{"offset":514,"length":10,"type":"bold"},{"offset":595,"length":21,"type":"bold"},{"offset":624,"length":10,"type":"bold"},{"offset":705,"length":21,"type":"bold"},{"offset":734,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd39 MW9A7B6D8F","callback_data":"lwt_detail_91"}],[{"text":"\ud83d\udd39 MWF7E07D5B","callback_data":"lwt_detail_90"}],[{"text":"\ud83d\udd39 MW1B87476B","callback_data":"lwt_detail_89"}],[{"text":"\ud83d\udd39 MWC1C908CE","callback_data":"lwt_detail_88"}],[{"text":"\ud83d\udd39 MWB2D0A60C","callback_data":"lwt_detail_87"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-17 16:33:15] BOT HIT webhook request received
[2026-03-17 16:33:16] sendMessage response: {"ok":true,"result":{"message_id":1448,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773765196,"text":"\ud83c\udfe6 FinoviaPay Wallet Transfer Details\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nTransfer Reference\nMW9A7B6D8F\n\nTransfer Date\n12 Dec 2025, 17:30\n\nBeneficiary Name\nTest test test Teat estate twat\n\nBeneficiary Mobile\n+34611233\n\nTransfer Amount\n151.91 PKR\n\nCurrent Status\n\u2022 Cancelled\n\nStatus Note\nTransfer created and OTP verified\n\nIf you have any questions or concerns regarding this transfer, you may open the support options below.","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":54,"length":18,"type":"bold"},{"offset":85,"length":13,"type":"bold"},{"offset":119,"length":16,"type":"bold"},{"offset":169,"length":18,"type":"bold"},{"offset":199,"length":15,"type":"bold"},{"offset":227,"length":14,"type":"bold"},{"offset":255,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2753 Questions about this transfer","callback_data":"lwt_issue_menu_91"}],[{"text":"\u25c0\ufe0f Back to Latest Transfers","callback_data":"lwt_list"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-17 16:33:20] BOT HIT webhook request received
[2026-03-17 16:33:24] sendMessage response: {"ok":true,"result":{"message_id":1449,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773765204,"text":"\ud83c\udfe6 FinoviaPay Transfer Support Options\n\nPlease select the type of issue related to this transfer. This will help our Wallet Transfer Operations team review your request more efficiently.","entities":[{"offset":3,"length":35,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u23f3 Haven't yet credited to Wallet","callback_data":"lwt_issue_credit_91"}],[{"text":"\u26a0\ufe0f Beneficiary details incorrect","callback_data":"lwt_issue_beneficiary_91"}],[{"text":"\ud83d\udcdd Another issue","callback_data":"lwt_issue_other_91"}],[{"text":"\u25c0\ufe0f Back to Transfer Details","callback_data":"lwt_detail_91"}]]}}}
[2026-03-17 16:33:28] BOT HIT webhook request received
[2026-03-17 16:33:29] sendMessage response: {"ok":true,"result":{"message_id":1450,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773765209,"text":"\ud83c\udfe6 FinoviaPay Wallet Transfer Support Request\n\nTransfer Reference: MW9A7B6D8F\nIssue Category: Haven't yet credited to Wallet\n\nPlease briefly describe the issue you are experiencing with this transfer.\n\nYour explanation will be attached to a support ticket for the Wallet Transfer Operations Department.","entities":[{"offset":3,"length":42,"type":"bold"},{"offset":67,"length":10,"type":"bold"},{"offset":94,"length":30,"type":"bold"}]}}
[2026-03-17 16:33:54] BOT HIT webhook request received
[2026-03-17 16:33:54] sendMessage response: {"ok":true,"result":{"message_id":1452,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773765234,"text":"\u2705 Your wallet transfer support ticket has been created successfully.\n\nTicket ID\nFP-LWT-79645\n\nTransfer Reference\nMW9A7B6D8F\n\nIssue Category\nHaven't yet credited to Wallet\n\nDepartment\nWallet Transfer Operations\n\nOur banking support team will review your request and provide an update as soon as possible.","entities":[{"offset":2,"length":66,"type":"bold"},{"offset":70,"length":9,"type":"bold"},{"offset":94,"length":18,"type":"bold"},{"offset":125,"length":14,"type":"bold"},{"offset":172,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u25c0\ufe0f Back to Latest Transfers","callback_data":"latest_wallet_transfers"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-17 16:51:11] BOT HIT webhook request received
[2026-03-17 16:51:12] sendMessage response: {"ok":true,"result":{"message_id":1454,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773766271,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-17 16:51:13] BOT HIT webhook request received
[2026-03-17 16:51:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-17 16:51:14] sendMessage response: {"ok":true,"result":{"message_id":1455,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773766274,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-17 16:51:18] BOT HIT webhook request received
[2026-03-17 16:51:18] sendMessage response: {"ok":true,"result":{"message_id":1457,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773766278,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-17 16:51:23] BOT HIT webhook request received
[2026-03-17 16:51:23] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-17 16:51:23] DOB verification blocked match=no
[2026-03-17 16:51:23] DOB verification active/general match=yes user_id=5 status=active
[2026-03-17 16:51:23] sendMessage response: {"ok":true,"result":{"message_id":1459,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773766283,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"},{"text":"\ud83d\udcca Account Review","callback_data":"account_status"}],[{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-17 16:51:25] BOT HIT webhook request received
[2026-03-17 16:51:26] sendMessage response: {"ok":true,"result":{"message_id":1460,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773766286,"text":"\ud83c\udfe6 FinoviaPay Latest Wallet Transfer Records\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nBelow are the latest wallet transfer transactions currently associated with your verified FinoviaPay account.\n\nPlease select any transfer reference button below to review the full transaction details.\n\n1. Transfer Reference\n\u2022 Ref: MW9A7B6D8F\n\u2022 Date: 12 Dec 2025, 17:30\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \u2022 Cancelled\n\n2. Transfer Reference\n\u2022 Ref: MWF7E07D5B\n\u2022 Date: 12 Dec 2025, 17:25\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n3. Transfer Reference\n\u2022 Ref: MW1B87476B\n\u2022 Date: 12 Dec 2025, 17:16\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n4. Transfer Reference\n\u2022 Ref: MWC1C908CE\n\u2022 Date: 12 Dec 2025, 17:10\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n5. Transfer Reference\n\u2022 Ref: MWB2D0A60C\n\u2022 Date: 12 Dec 2025, 16:51\n\u2022 Amount: 75.96 PKR\n\u2022 Status: \ud83d\udd12 Reserved","entities":[{"offset":3,"length":41,"type":"bold"},{"offset":263,"length":21,"type":"bold"},{"offset":292,"length":10,"type":"bold"},{"offset":374,"length":21,"type":"bold"},{"offset":403,"length":10,"type":"bold"},{"offset":485,"length":21,"type":"bold"},{"offset":514,"length":10,"type":"bold"},{"offset":595,"length":21,"type":"bold"},{"offset":624,"length":10,"type":"bold"},{"offset":705,"length":21,"type":"bold"},{"offset":734,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd39 MW9A7B6D8F","callback_data":"lwt_detail_91"}],[{"text":"\ud83d\udd39 MWF7E07D5B","callback_data":"lwt_detail_90"}],[{"text":"\ud83d\udd39 MW1B87476B","callback_data":"lwt_detail_89"}],[{"text":"\ud83d\udd39 MWC1C908CE","callback_data":"lwt_detail_88"}],[{"text":"\ud83d\udd39 MWB2D0A60C","callback_data":"lwt_detail_87"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-17 16:51:27] BOT HIT webhook request received
[2026-03-17 16:51:29] sendMessage response: {"ok":true,"result":{"message_id":1461,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773766289,"text":"\ud83c\udfe6 FinoviaPay Wallet Transfer Details\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nTransfer Reference\nMW9A7B6D8F\n\nTransfer Date\n12 Dec 2025, 17:30\n\nBeneficiary Name\nTest test test Teat estate twat\n\nBeneficiary Mobile\n+34611233\n\nTransfer Amount\n151.91 PKR\n\nCurrent Status\n\u2022 Cancelled\n\nStatus Note\nTransfer created and OTP verified\n\nIf you have any questions or concerns regarding this transfer, you may open the support options below.","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":54,"length":18,"type":"bold"},{"offset":85,"length":13,"type":"bold"},{"offset":119,"length":16,"type":"bold"},{"offset":169,"length":18,"type":"bold"},{"offset":199,"length":15,"type":"bold"},{"offset":227,"length":14,"type":"bold"},{"offset":255,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2753 Questions about this transfer","callback_data":"lwt_issue_menu_91"}],[{"text":"\u25c0\ufe0f Back to Latest Transfers","callback_data":"lwt_list"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-17 16:51:31] BOT HIT webhook request received
[2026-03-17 16:51:31] sendMessage response: {"ok":true,"result":{"message_id":1462,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773766291,"text":"\ud83c\udfe6 FinoviaPay Transfer Support Options\n\nPlease select the type of issue related to this transfer. This will help our Wallet Transfer Operations team review your request more efficiently.","entities":[{"offset":3,"length":35,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u23f3 Haven't yet credited to Wallet","callback_data":"lwt_issue_credit_91"}],[{"text":"\u26a0\ufe0f Beneficiary details incorrect","callback_data":"lwt_issue_beneficiary_91"}],[{"text":"\ud83d\udcdd Another issue","callback_data":"lwt_issue_other_91"}],[{"text":"\u25c0\ufe0f Back to Transfer Details","callback_data":"lwt_detail_91"}]]}}}
[2026-03-17 16:51:33] BOT HIT webhook request received
[2026-03-17 16:51:35] sendMessage response: {"ok":true,"result":{"message_id":1463,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773766295,"text":"\ud83c\udfe6 FinoviaPay Wallet Transfer Support Request\n\nTransfer Reference: MW9A7B6D8F\nIssue Category: Haven't yet credited to Wallet\n\nPlease briefly describe the issue you are experiencing with this transfer.\n\nYour explanation will be attached to a support ticket for the Wallet Transfer Operations Department.","entities":[{"offset":3,"length":42,"type":"bold"},{"offset":67,"length":10,"type":"bold"},{"offset":94,"length":30,"type":"bold"}]}}
[2026-03-17 16:51:42] BOT HIT webhook request received
[2026-03-17 16:51:43] sendMessage response: {"ok":true,"result":{"message_id":1465,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773766303,"text":"\u2705 Your wallet transfer support ticket has been created successfully.\n\nTicket ID\nFP-LWT-23616\n\nTransfer Reference\nMW9A7B6D8F\n\nIssue Category\nHaven't yet credited to Wallet\n\nDepartment\nWallet Transfer Operations\n\nOur banking support team will review your request and provide an update as soon as possible.","entities":[{"offset":2,"length":66,"type":"bold"},{"offset":70,"length":9,"type":"bold"},{"offset":94,"length":18,"type":"bold"},{"offset":125,"length":14,"type":"bold"},{"offset":172,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u25c0\ufe0f Back to Latest Transfers","callback_data":"latest_wallet_transfers"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-17 16:55:29] BOT HIT webhook request received
[2026-03-17 16:55:30] sendMessage response: {"ok":true,"result":{"message_id":1467,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773766530,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-17 16:55:31] BOT HIT webhook request received
[2026-03-17 16:55:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-17 16:55:32] sendMessage response: {"ok":true,"result":{"message_id":1468,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773766532,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-17 16:55:35] BOT HIT webhook request received
[2026-03-17 16:55:36] sendMessage response: {"ok":true,"result":{"message_id":1470,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773766536,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-17 16:55:40] BOT HIT webhook request received
[2026-03-17 16:55:40] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-17 16:55:40] DOB verification blocked match=no
[2026-03-17 16:55:40] DOB verification active/general match=yes user_id=5 status=active
[2026-03-17 16:55:40] sendMessage response: {"ok":true,"result":{"message_id":1472,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773766540,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"},{"text":"\ud83d\udcca Account Review","callback_data":"account_status"}],[{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-17 16:55:44] BOT HIT webhook request received
[2026-03-17 16:55:44] sendMessage response: {"ok":true,"result":{"message_id":1473,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773766544,"text":"\ud83c\udfe6 FinoviaPay Latest Wallet Transfer Records\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nBelow are the latest wallet transfer transactions currently associated with your verified FinoviaPay account.\n\nPlease select any transfer reference button below to review the full transaction details.\n\n1. Transfer Reference\n\u2022 Ref: MW9A7B6D8F\n\u2022 Date: 12 Dec 2025, 17:30\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \u2022 Cancelled\n\n2. Transfer Reference\n\u2022 Ref: MWF7E07D5B\n\u2022 Date: 12 Dec 2025, 17:25\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n3. Transfer Reference\n\u2022 Ref: MW1B87476B\n\u2022 Date: 12 Dec 2025, 17:16\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n4. Transfer Reference\n\u2022 Ref: MWC1C908CE\n\u2022 Date: 12 Dec 2025, 17:10\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n5. Transfer Reference\n\u2022 Ref: MWB2D0A60C\n\u2022 Date: 12 Dec 2025, 16:51\n\u2022 Amount: 75.96 PKR\n\u2022 Status: \ud83d\udd12 Reserved","entities":[{"offset":3,"length":41,"type":"bold"},{"offset":263,"length":21,"type":"bold"},{"offset":292,"length":10,"type":"bold"},{"offset":374,"length":21,"type":"bold"},{"offset":403,"length":10,"type":"bold"},{"offset":485,"length":21,"type":"bold"},{"offset":514,"length":10,"type":"bold"},{"offset":595,"length":21,"type":"bold"},{"offset":624,"length":10,"type":"bold"},{"offset":705,"length":21,"type":"bold"},{"offset":734,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd39 MW9A7B6D8F","callback_data":"lwt_detail_91"}],[{"text":"\ud83d\udd39 MWF7E07D5B","callback_data":"lwt_detail_90"}],[{"text":"\ud83d\udd39 MW1B87476B","callback_data":"lwt_detail_89"}],[{"text":"\ud83d\udd39 MWC1C908CE","callback_data":"lwt_detail_88"}],[{"text":"\ud83d\udd39 MWB2D0A60C","callback_data":"lwt_detail_87"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-17 16:55:46] BOT HIT webhook request received
[2026-03-17 16:55:46] sendMessage response: {"ok":true,"result":{"message_id":1474,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773766546,"text":"\ud83c\udfe6 FinoviaPay Wallet Transfer Details\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nTransfer Reference\nMW9A7B6D8F\n\nTransfer Date\n12 Dec 2025, 17:30\n\nBeneficiary Name\nTest test test Teat estate twat\n\nBeneficiary Mobile\n+34611233\n\nTransfer Amount\n151.91 PKR\n\nCurrent Status\n\u2022 Cancelled\n\nStatus Note\nTransfer created and OTP verified\n\nIf you have any questions or concerns regarding this transfer, you may open the support options below.","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":54,"length":18,"type":"bold"},{"offset":85,"length":13,"type":"bold"},{"offset":119,"length":16,"type":"bold"},{"offset":169,"length":18,"type":"bold"},{"offset":199,"length":15,"type":"bold"},{"offset":227,"length":14,"type":"bold"},{"offset":255,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2753 Questions about this transfer","callback_data":"lwt_issue_menu_91"}],[{"text":"\u25c0\ufe0f Back to Latest Transfers","callback_data":"lwt_list"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-17 16:55:48] BOT HIT webhook request received
[2026-03-17 16:55:48] sendMessage response: {"ok":true,"result":{"message_id":1475,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773766548,"text":"\ud83c\udfe6 FinoviaPay Transfer Support Options\n\nPlease select the type of issue related to this transfer. This will help our Wallet Transfer Operations team review your request more efficiently.","entities":[{"offset":3,"length":35,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u23f3 Haven't yet credited to Wallet","callback_data":"lwt_issue_credit_91"}],[{"text":"\u26a0\ufe0f Beneficiary details incorrect","callback_data":"lwt_issue_beneficiary_91"}],[{"text":"\ud83d\udcdd Another issue","callback_data":"lwt_issue_other_91"}],[{"text":"\u25c0\ufe0f Back to Transfer Details","callback_data":"lwt_detail_91"}]]}}}
[2026-03-17 16:55:49] BOT HIT webhook request received
[2026-03-17 16:55:50] sendMessage response: {"ok":true,"result":{"message_id":1476,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773766550,"text":"\ud83c\udfe6 FinoviaPay Wallet Transfer Support Request\n\nTransfer Reference: MW9A7B6D8F\nIssue Category: Haven't yet credited to Wallet\n\nPlease briefly describe the issue you are experiencing with this transfer.\n\nYour explanation will be attached to a support ticket for the Wallet Transfer Operations Department.","entities":[{"offset":3,"length":42,"type":"bold"},{"offset":67,"length":10,"type":"bold"},{"offset":94,"length":30,"type":"bold"}]}}
[2026-03-17 16:55:52] BOT HIT webhook request received
[2026-03-17 16:55:54] sendMessage response: {"ok":true,"result":{"message_id":1478,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773766554,"text":"\u2705 Your wallet transfer support ticket has been created successfully.\n\nTicket ID\nFP-LWT-19597\n\nTransfer Reference\nMW9A7B6D8F\n\nIssue Category\nHaven't yet credited to Wallet\n\nDepartment\nWallet Transfer Operations\n\nOur banking support team will review your request and provide an update as soon as possible.","entities":[{"offset":2,"length":66,"type":"bold"},{"offset":70,"length":9,"type":"bold"},{"offset":94,"length":18,"type":"bold"},{"offset":125,"length":14,"type":"bold"},{"offset":172,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u25c0\ufe0f Back to Latest Transfers","callback_data":"latest_wallet_transfers"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-17 17:02:34] BOT HIT webhook request received
[2026-03-17 17:02:34] sendMessage response: {"ok":true,"result":{"message_id":1479,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773766954,"text":"\ud83c\udfe6 FinoviaPay Latest Wallet Transfer Records\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nBelow are the latest wallet transfer transactions currently associated with your verified FinoviaPay account.\n\nPlease select any transfer reference button below to review the full transaction details.\n\n1. Transfer Reference\n\u2022 Ref: MW9A7B6D8F\n\u2022 Date: 12 Dec 2025, 17:30\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \u2022 Cancelled\n\n2. Transfer Reference\n\u2022 Ref: MWF7E07D5B\n\u2022 Date: 12 Dec 2025, 17:25\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n3. Transfer Reference\n\u2022 Ref: MW1B87476B\n\u2022 Date: 12 Dec 2025, 17:16\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n4. Transfer Reference\n\u2022 Ref: MWC1C908CE\n\u2022 Date: 12 Dec 2025, 17:10\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n5. Transfer Reference\n\u2022 Ref: MWB2D0A60C\n\u2022 Date: 12 Dec 2025, 16:51\n\u2022 Amount: 75.96 PKR\n\u2022 Status: \ud83d\udd12 Reserved","entities":[{"offset":3,"length":41,"type":"bold"},{"offset":263,"length":21,"type":"bold"},{"offset":292,"length":10,"type":"bold"},{"offset":374,"length":21,"type":"bold"},{"offset":403,"length":10,"type":"bold"},{"offset":485,"length":21,"type":"bold"},{"offset":514,"length":10,"type":"bold"},{"offset":595,"length":21,"type":"bold"},{"offset":624,"length":10,"type":"bold"},{"offset":705,"length":21,"type":"bold"},{"offset":734,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd39 MW9A7B6D8F","callback_data":"lwt_detail_91"}],[{"text":"\ud83d\udd39 MWF7E07D5B","callback_data":"lwt_detail_90"}],[{"text":"\ud83d\udd39 MW1B87476B","callback_data":"lwt_detail_89"}],[{"text":"\ud83d\udd39 MWC1C908CE","callback_data":"lwt_detail_88"}],[{"text":"\ud83d\udd39 MWB2D0A60C","callback_data":"lwt_detail_87"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-17 17:02:36] BOT HIT webhook request received
[2026-03-17 17:05:23] BOT HIT webhook request received
[2026-03-17 17:05:23] sendMessage response: {"ok":true,"result":{"message_id":1481,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773767123,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-17 17:05:24] BOT HIT webhook request received
[2026-03-17 17:05:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-17 17:05:25] sendMessage response: {"ok":true,"result":{"message_id":1482,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773767125,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-17 17:05:29] BOT HIT webhook request received
[2026-03-17 17:05:30] sendMessage response: {"ok":true,"result":{"message_id":1484,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773767129,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-17 17:05:34] BOT HIT webhook request received
[2026-03-17 17:05:34] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-17 17:05:34] DOB verification blocked match=no
[2026-03-17 17:05:34] DOB verification active/general match=yes user_id=5 status=active
[2026-03-17 17:05:35] sendMessage response: {"ok":true,"result":{"message_id":1486,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773767135,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"},{"text":"\ud83d\udcca Account Review","callback_data":"account_status"}],[{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-17 17:05:37] BOT HIT webhook request received
[2026-03-17 17:05:39] sendMessage response: {"ok":true,"result":{"message_id":1487,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773767138,"text":"\ud83c\udfe6 FinoviaPay Latest Wallet Transfer Records\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nBelow are the latest wallet transfer transactions currently associated with your verified FinoviaPay account.\n\nPlease select any transfer reference button below to review the full transaction details.\n\n1. Transfer Reference\n\u2022 Ref: MW9A7B6D8F\n\u2022 Date: 12 Dec 2025, 17:30\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \u2022 Cancelled\n\n2. Transfer Reference\n\u2022 Ref: MWF7E07D5B\n\u2022 Date: 12 Dec 2025, 17:25\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n3. Transfer Reference\n\u2022 Ref: MW1B87476B\n\u2022 Date: 12 Dec 2025, 17:16\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n4. Transfer Reference\n\u2022 Ref: MWC1C908CE\n\u2022 Date: 12 Dec 2025, 17:10\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n5. Transfer Reference\n\u2022 Ref: MWB2D0A60C\n\u2022 Date: 12 Dec 2025, 16:51\n\u2022 Amount: 75.96 PKR\n\u2022 Status: \ud83d\udd12 Reserved","entities":[{"offset":3,"length":41,"type":"bold"},{"offset":263,"length":21,"type":"bold"},{"offset":292,"length":10,"type":"bold"},{"offset":374,"length":21,"type":"bold"},{"offset":403,"length":10,"type":"bold"},{"offset":485,"length":21,"type":"bold"},{"offset":514,"length":10,"type":"bold"},{"offset":595,"length":21,"type":"bold"},{"offset":624,"length":10,"type":"bold"},{"offset":705,"length":21,"type":"bold"},{"offset":734,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd39 MW9A7B6D8F","callback_data":"lwt_detail_91"}],[{"text":"\ud83d\udd39 MWF7E07D5B","callback_data":"lwt_detail_90"}],[{"text":"\ud83d\udd39 MW1B87476B","callback_data":"lwt_detail_89"}],[{"text":"\ud83d\udd39 MWC1C908CE","callback_data":"lwt_detail_88"}],[{"text":"\ud83d\udd39 MWB2D0A60C","callback_data":"lwt_detail_87"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-17 17:05:40] BOT HIT webhook request received
[2026-03-17 17:05:40] sendMessage response: {"ok":true,"result":{"message_id":1488,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773767140,"text":"\ud83c\udfe6 FinoviaPay Wallet Transfer Details\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nTransfer Reference\nMW9A7B6D8F\n\nTransfer Date\n12 Dec 2025, 17:30\n\nBeneficiary Name\nTest test test Teat estate twat\n\nBeneficiary Mobile\n+34611233\n\nTransfer Amount\n151.91 PKR\n\nCurrent Status\n\u2022 Cancelled\n\nStatus Note\nTransfer created and OTP verified\n\nIf you have any questions or concerns regarding this transfer, you may open the support options below.","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":54,"length":18,"type":"bold"},{"offset":85,"length":13,"type":"bold"},{"offset":119,"length":16,"type":"bold"},{"offset":169,"length":18,"type":"bold"},{"offset":199,"length":15,"type":"bold"},{"offset":227,"length":14,"type":"bold"},{"offset":255,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2753 Questions about this transfer","callback_data":"lwt_issue_menu_91"}],[{"text":"\u25c0\ufe0f Back to Latest Transfers","callback_data":"lwt_list"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-17 17:05:42] BOT HIT webhook request received
[2026-03-17 17:05:42] sendMessage response: {"ok":true,"result":{"message_id":1489,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773767142,"text":"\ud83c\udfe6 FinoviaPay Transfer Support Options\n\nPlease select the type of issue related to this transfer. This will help our Wallet Transfer Operations team review your request more efficiently.","entities":[{"offset":3,"length":35,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u23f3 Haven't yet credited to Wallet","callback_data":"lwt_issue_credit_91"}],[{"text":"\u26a0\ufe0f Beneficiary details incorrect","callback_data":"lwt_issue_beneficiary_91"}],[{"text":"\ud83d\udcdd Another issue","callback_data":"lwt_issue_other_91"}],[{"text":"\u25c0\ufe0f Back to Transfer Details","callback_data":"lwt_detail_91"}]]}}}
[2026-03-17 17:05:43] BOT HIT webhook request received
[2026-03-17 17:05:44] sendMessage response: {"ok":true,"result":{"message_id":1490,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773767144,"text":"\ud83c\udfe6 FinoviaPay Wallet Transfer Support Request\n\nTransfer Reference: MW9A7B6D8F\nIssue Category: Haven't yet credited to Wallet\n\nPlease briefly describe the issue you are experiencing with this transfer.\n\nYour explanation will be attached to a support ticket for the Wallet Transfer Operations Department.","entities":[{"offset":3,"length":42,"type":"bold"},{"offset":67,"length":10,"type":"bold"},{"offset":94,"length":30,"type":"bold"}]}}
[2026-03-17 17:05:47] BOT HIT webhook request received
[2026-03-17 17:05:48] sendMessage response: {"ok":true,"result":{"message_id":1492,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773767147,"text":"\u2705 Your wallet transfer support ticket has been created successfully.\n\nTicket ID\nFP-LWT-55896\n\nTransfer Reference\nMW9A7B6D8F\n\nIssue Category\nHaven't yet credited to Wallet\n\nDepartment\nWallet Transfer Operations\n\nOur banking support team will review your request and provide an update as soon as possible.","entities":[{"offset":2,"length":66,"type":"bold"},{"offset":70,"length":9,"type":"bold"},{"offset":94,"length":18,"type":"bold"},{"offset":125,"length":14,"type":"bold"},{"offset":172,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u25c0\ufe0f Back to Latest Transfers","callback_data":"latest_wallet_transfers"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-17 17:09:23] BOT HIT webhook request received
[2026-03-17 17:09:24] sendMessage response: {"ok":true,"result":{"message_id":1494,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773767363,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-17 17:09:25] BOT HIT webhook request received
[2026-03-17 17:09:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-17 17:09:26] sendMessage response: {"ok":true,"result":{"message_id":1495,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773767366,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-17 17:09:34] BOT HIT webhook request received
[2026-03-17 17:09:34] sendMessage response: {"ok":true,"result":{"message_id":1497,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773767374,"text":"The mobile number you entered could not be matched with our registered system records.\n\nPlease review your number carefully and try again.\n\nIf you would still like to speak with one of our banker officers, please select the option below.","reply_markup":{"inline_keyboard":[[{"text":"Try Again","callback_data":"retry_mobile"},{"text":"Talk to Banker Officer","callback_data":"talk_to_agent_unverified"}]]}}}
[2026-03-17 17:09:36] BOT HIT webhook request received
[2026-03-17 17:09:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-17 17:09:37] sendMessage response: {"ok":true,"result":{"message_id":1498,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773767377,"text":"Please re-enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":106,"length":12,"type":"phone_number"}]}}
[2026-03-17 17:09:41] BOT HIT webhook request received
[2026-03-17 17:09:41] sendMessage response: {"ok":true,"result":{"message_id":1500,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773767381,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-17 17:09:45] BOT HIT webhook request received
[2026-03-17 17:09:45] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-17 17:09:45] DOB verification blocked match=no
[2026-03-17 17:09:45] DOB verification active/general match=yes user_id=5 status=active
[2026-03-17 17:09:46] sendMessage response: {"ok":true,"result":{"message_id":1502,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773767386,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"},{"text":"\ud83d\udcca Account Review","callback_data":"account_status"}],[{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-17 17:09:47] BOT HIT webhook request received
[2026-03-17 17:09:50] sendMessage response: {"ok":true,"result":{"message_id":1503,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773767390,"text":"\ud83c\udfe6 FinoviaPay Latest Wallet Transfer Records\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nBelow are the latest wallet transfer transactions currently associated with your verified FinoviaPay account.\n\nPlease select any transfer reference button below to review the full transaction details.\n\n1. Transfer Reference\n\u2022 Ref: MW9A7B6D8F\n\u2022 Date: 12 Dec 2025, 17:30\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \u2022 Cancelled\n\n2. Transfer Reference\n\u2022 Ref: MWF7E07D5B\n\u2022 Date: 12 Dec 2025, 17:25\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n3. Transfer Reference\n\u2022 Ref: MW1B87476B\n\u2022 Date: 12 Dec 2025, 17:16\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n4. Transfer Reference\n\u2022 Ref: MWC1C908CE\n\u2022 Date: 12 Dec 2025, 17:10\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n5. Transfer Reference\n\u2022 Ref: MWB2D0A60C\n\u2022 Date: 12 Dec 2025, 16:51\n\u2022 Amount: 75.96 PKR\n\u2022 Status: \ud83d\udd12 Reserved","entities":[{"offset":3,"length":41,"type":"bold"},{"offset":263,"length":21,"type":"bold"},{"offset":292,"length":10,"type":"bold"},{"offset":374,"length":21,"type":"bold"},{"offset":403,"length":10,"type":"bold"},{"offset":485,"length":21,"type":"bold"},{"offset":514,"length":10,"type":"bold"},{"offset":595,"length":21,"type":"bold"},{"offset":624,"length":10,"type":"bold"},{"offset":705,"length":21,"type":"bold"},{"offset":734,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd39 MW9A7B6D8F","callback_data":"lwt_detail_91"}],[{"text":"\ud83d\udd39 MWF7E07D5B","callback_data":"lwt_detail_90"}],[{"text":"\ud83d\udd39 MW1B87476B","callback_data":"lwt_detail_89"}],[{"text":"\ud83d\udd39 MWC1C908CE","callback_data":"lwt_detail_88"}],[{"text":"\ud83d\udd39 MWB2D0A60C","callback_data":"lwt_detail_87"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-17 17:09:52] BOT HIT webhook request received
[2026-03-17 17:09:53] sendMessage response: {"ok":true,"result":{"message_id":1504,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773767393,"text":"\ud83c\udfe6 FinoviaPay Wallet Transfer Details\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nTransfer Reference\nMW9A7B6D8F\n\nTransfer Date\n12 Dec 2025, 17:30\n\nBeneficiary Name\nTest test test Teat estate twat\n\nBeneficiary Mobile\n+34611233\n\nTransfer Amount\n151.91 PKR\n\nCurrent Status\n\u2022 Cancelled\n\nStatus Note\nTransfer created and OTP verified\n\nIf you have any questions or concerns regarding this transfer, you may open the support options below.","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":54,"length":18,"type":"bold"},{"offset":85,"length":13,"type":"bold"},{"offset":119,"length":16,"type":"bold"},{"offset":169,"length":18,"type":"bold"},{"offset":199,"length":15,"type":"bold"},{"offset":227,"length":14,"type":"bold"},{"offset":255,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2753 Questions about this transfer","callback_data":"lwt_issue_menu_91"}],[{"text":"\u25c0\ufe0f Back to Latest Transfers","callback_data":"lwt_list"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-17 17:09:54] BOT HIT webhook request received
[2026-03-17 17:09:55] sendMessage response: {"ok":true,"result":{"message_id":1505,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773767395,"text":"\ud83c\udfe6 FinoviaPay Transfer Support Options\n\nPlease select the type of issue related to this transfer. This will help our Wallet Transfer Operations team review your request more efficiently.","entities":[{"offset":3,"length":35,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u23f3 Haven't yet credited to Wallet","callback_data":"lwt_issue_credit_91"}],[{"text":"\u26a0\ufe0f Beneficiary details incorrect","callback_data":"lwt_issue_beneficiary_91"}],[{"text":"\ud83d\udcdd Another issue","callback_data":"lwt_issue_other_91"}],[{"text":"\u25c0\ufe0f Back to Transfer Details","callback_data":"lwt_detail_91"}]]}}}
[2026-03-17 17:09:57] BOT HIT webhook request received
[2026-03-17 17:09:57] sendMessage response: {"ok":true,"result":{"message_id":1506,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773767397,"text":"\ud83c\udfe6 FinoviaPay Wallet Transfer Support Request\n\nTransfer Reference: MW9A7B6D8F\nIssue Category: Haven't yet credited to Wallet\n\nPlease briefly describe the issue you are experiencing with this transfer.\n\nYour explanation will be attached to a support ticket for the Wallet Transfer Operations Department.","entities":[{"offset":3,"length":42,"type":"bold"},{"offset":67,"length":10,"type":"bold"},{"offset":94,"length":30,"type":"bold"}]}}
[2026-03-17 17:10:01] BOT HIT webhook request received
[2026-03-17 17:10:02] sendMessage response: {"ok":true,"result":{"message_id":1508,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773767401,"text":"\u2705 Your wallet transfer support ticket has been created successfully.\n\nTicket ID\nFP-LWT-66611\n\nTransfer Reference\nMW9A7B6D8F\n\nIssue Category\nHaven't yet credited to Wallet\n\nDepartment\nWallet Transfer Operations\n\nOur banking support team will review your request and provide an update as soon as possible.","entities":[{"offset":2,"length":66,"type":"bold"},{"offset":70,"length":9,"type":"bold"},{"offset":94,"length":18,"type":"bold"},{"offset":125,"length":14,"type":"bold"},{"offset":172,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u25c0\ufe0f Back to Latest Transfers","callback_data":"latest_wallet_transfers"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-17 17:20:04] BOT HIT webhook request received
[2026-03-17 17:20:05] sendMessage response: {"ok":true,"result":{"message_id":1510,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773768005,"text":"\ud83c\udfe6 FinoviaPay Verification Upload\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nTicket ID\nFP-LWT-66611\n\nTransfer Reference\nMW9A7B6D8F\n\nRequested Document\nWallet Credit Screenshot\n\nRequest Title\nDbdbd\n\nOfficer Message\nDhdhd\n\nAccepted Formats\nPDF document, screenshot image, or photo\n\nPlease upload the requested supporting document in reply to this message through the secure FinoviaPay support assistant.","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":50,"length":9,"type":"bold"},{"offset":74,"length":18,"type":"bold"},{"offset":105,"length":18,"type":"bold"},{"offset":150,"length":13,"type":"bold"},{"offset":171,"length":15,"type":"bold"},{"offset":194,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e View Latest Transfers","callback_data":"latest_wallet_transfers"}]]}}}
[2026-03-17 17:20:22] BOT HIT webhook request received
[2026-03-17 17:20:25] sendMessage response: {"ok":true,"result":{"message_id":1512,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773768025,"text":"\u2705 Verification Document Uploaded Successfully\n\nYour requested supporting document has been received successfully and forwarded to the FinoviaPay Wallet Transfer Operations team for review.\n\nTicket ID\nFP-LWT-66611\n\nTransfer Reference\nMW9A7B6D8F\n\nSubmitted Document\nWallet Credit Screenshot\n\nYour uploaded supporting document has been securely archived in the FinoviaPay system for officer review. Our banking support officer will review the document and update your case as soon as possible.","entities":[{"offset":2,"length":43,"type":"bold"},{"offset":190,"length":9,"type":"bold"},{"offset":214,"length":18,"type":"bold"},{"offset":245,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e View Latest Transfers","callback_data":"latest_wallet_transfers"}]]}}}
[2026-03-17 17:31:09] BOT HIT webhook request received
[2026-03-17 17:31:10] sendMessage response: {"ok":true,"result":{"message_id":1515,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773768670,"text":"\ud83c\udfe6 FinoviaPay Latest Wallet Transfer Records\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nBelow are the latest wallet transfer transactions currently associated with your verified FinoviaPay account.\n\nPlease select any transfer reference button below to review the full transaction details.\n\n1. Transfer Reference\n\u2022 Ref: MW9A7B6D8F\n\u2022 Date: 12 Dec 2025, 17:30\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \u2022 Cancelled\n\n2. Transfer Reference\n\u2022 Ref: MWF7E07D5B\n\u2022 Date: 12 Dec 2025, 17:25\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n3. Transfer Reference\n\u2022 Ref: MW1B87476B\n\u2022 Date: 12 Dec 2025, 17:16\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n4. Transfer Reference\n\u2022 Ref: MWC1C908CE\n\u2022 Date: 12 Dec 2025, 17:10\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n5. Transfer Reference\n\u2022 Ref: MWB2D0A60C\n\u2022 Date: 12 Dec 2025, 16:51\n\u2022 Amount: 75.96 PKR\n\u2022 Status: \ud83d\udd12 Reserved","entities":[{"offset":3,"length":41,"type":"bold"},{"offset":263,"length":21,"type":"bold"},{"offset":292,"length":10,"type":"bold"},{"offset":374,"length":21,"type":"bold"},{"offset":403,"length":10,"type":"bold"},{"offset":485,"length":21,"type":"bold"},{"offset":514,"length":10,"type":"bold"},{"offset":595,"length":21,"type":"bold"},{"offset":624,"length":10,"type":"bold"},{"offset":705,"length":21,"type":"bold"},{"offset":734,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd39 MW9A7B6D8F","callback_data":"lwt_detail_91"}],[{"text":"\ud83d\udd39 MWF7E07D5B","callback_data":"lwt_detail_90"}],[{"text":"\ud83d\udd39 MW1B87476B","callback_data":"lwt_detail_89"}],[{"text":"\ud83d\udd39 MWC1C908CE","callback_data":"lwt_detail_88"}],[{"text":"\ud83d\udd39 MWB2D0A60C","callback_data":"lwt_detail_87"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-17 17:31:12] BOT HIT webhook request received
[2026-03-18 11:25:18] BOT HIT webhook request received
[2026-03-18 17:26:51] BOT HIT webhook request received
[2026-03-18 17:26:52] sendMessage response: {"ok":true,"result":{"message_id":1517,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773854811,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-18 17:26:53] BOT HIT webhook request received
[2026-03-18 17:26:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:26:54] sendMessage response: {"ok":true,"result":{"message_id":1518,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773854814,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-18 17:26:58] BOT HIT webhook request received
[2026-03-18 17:26:58] sendMessage response: {"ok":true,"result":{"message_id":1520,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773854818,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-18 17:27:02] BOT HIT webhook request received
[2026-03-18 17:27:02] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-18 17:27:02] DOB verification blocked match=no
[2026-03-18 17:27:02] DOB verification active/general match=yes user_id=5 status=active
[2026-03-18 17:27:02] sendMessage response: {"ok":true,"result":{"message_id":1522,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773854822,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-18 17:27:13] BOT HIT webhook request received
[2026-03-18 17:27:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:27:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:27:15] sendMessage response: {"ok":true,"result":{"message_id":1523,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773854835,"text":"\ud83c\udfab My Support Tickets\n\nWelcome to your FinoviaPay support ticket history section.\n\nFrom this area, you may review your open tickets, closed tickets, and the current progress of your previously submitted customer support requests.\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udfe6 Open Tickets","callback_data":"my_tickets_open"},{"text":"\u2705 Closed Tickets","callback_data":"my_tickets_closed"}],[{"text":"\ud83d\udcdc All Ticket History","callback_data":"my_tickets_all"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-18 17:27:19] BOT HIT webhook request received
[2026-03-18 17:27:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:27:20] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:27:20] sendMessage response: {"ok":true,"result":{"message_id":1524,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773854840,"text":"\ud83c\udfab Open Support Tickets\n\nBelow is the current history of your support requests. Please select any ticket record below to review the full update history.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket 1\nID: FP-TK-50382\nDepartment: Card Operations Department\nIssue: Card Declined | Card Type: Physical Card\nStatus: Open\nCreated: 2026-03-15 16:49:15\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket 2\nID: FP-TK-08818\nDepartment: Card Operations Department\nIssue: Card Blocked | Card Type: Card\nStatus: Open\nCreated: 2026-03-15 12:22:13\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket 3\nID: FP-TK-26748\nDepartment: Card Operations Department\nIssue: Card Declined | Card Type: Physical Card\nStatus: Open\nCreated: 2026-03-15 12:21:49\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket 4\nID: FP-LWT-85312\nDepartment: Wallet Transfer Operations\nIssue: Wallet Transfer Credit Delay\nStatus: Open\nCreated: 2026-03-13 16:35:16","entities":[{"offset":3,"length":20,"type":"bold"},{"offset":182,"length":11,"type":"bold"},{"offset":206,"length":26,"type":"bold"},{"offset":240,"length":40,"type":"bold"},{"offset":289,"length":4,"type":"bold"},{"offset":303,"length":19,"type":"bold"},{"offset":351,"length":11,"type":"bold"},{"offset":375,"length":26,"type":"bold"},{"offset":409,"length":30,"type":"bold"},{"offset":448,"length":4,"type":"bold"},{"offset":462,"length":19,"type":"bold"},{"offset":510,"length":11,"type":"bold"},{"offset":534,"length":26,"type":"bold"},{"offset":568,"length":40,"type":"bold"},{"offset":617,"length":4,"type":"bold"},{"offset":631,"length":19,"type":"bold"},{"offset":679,"length":12,"type":"bold"},{"offset":704,"length":26,"type":"bold"},{"offset":738,"length":28,"type":"bold"},{"offset":775,"length":4,"type":"bold"},{"offset":789,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e Open Ticket 1","callback_data":"my_tickets_view_FP-TK-50382"}],[{"text":"\ud83d\udd0e Open Ticket 2","callback_data":"my_tickets_view_FP-TK-08818"}],[{"text":"\ud83d\udd0e Open Ticket 3","callback_data":"my_tickets_view_FP-TK-26748"}],[{"text":"\ud83d\udd0e Open Ticket 4","callback_data":"my_tickets_view_FP-LWT-85312"}],[{"text":"\u21a9\ufe0f Back","callback_data":"my_support_tickets"}]]}}}
[2026-03-18 17:27:27] BOT HIT webhook request received
[2026-03-18 17:27:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:27:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:27:29] sendMessage response: {"ok":true,"result":{"message_id":1525,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773854849,"text":"\ud83c\udfe6 FinoviaPay Ticket Review\n\nTicket ID\nFP-TK-50382\n\nDepartment\nCard Operations Department\n\nIssue Type\nCard Declined | Card Type: Physical Card\n\nCurrent Status\nOpen\n\nCreated On\n2026-03-15 16:49:15\n\nDescription\nGgg\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket History\n\n\u2022 Customer\nGgg\n2026-03-15 16:49:15","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":29,"length":9,"type":"bold"},{"offset":52,"length":10,"type":"bold"},{"offset":91,"length":10,"type":"bold"},{"offset":144,"length":14,"type":"bold"},{"offset":165,"length":10,"type":"bold"},{"offset":197,"length":11,"type":"bold"},{"offset":229,"length":14,"type":"bold"},{"offset":247,"length":8,"type":"bold"},{"offset":260,"length":19,"type":"italic"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to My Support Tickets","callback_data":"my_support_tickets"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}]]}}}
[2026-03-18 17:27:47] BOT HIT webhook request received
[2026-03-18 17:27:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:27:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:27:49] sendMessage response: {"ok":true,"result":{"message_id":1526,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773854869,"text":"\ud83c\udfab My Support Tickets\n\nWelcome to your FinoviaPay support ticket history section.\n\nFrom this area, you may review your open tickets, closed tickets, and the current progress of your previously submitted customer support requests.\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udfe6 Open Tickets","callback_data":"my_tickets_open"},{"text":"\u2705 Closed Tickets","callback_data":"my_tickets_closed"}],[{"text":"\ud83d\udcdc All Ticket History","callback_data":"my_tickets_all"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-18 17:27:51] BOT HIT webhook request received
[2026-03-18 17:27:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:27:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:27:53] sendMessage response: {"ok":true,"result":{"message_id":1527,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773854872,"text":"\ud83c\udfab Closed Support Tickets\n\nBelow is the current history of your support requests. Please select any ticket record below to review the full update history.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket 1\nID: FP-LWT-00942\nDepartment: Wallet Transfer Operations\nIssue: Latest Wallet Transfer Credit Issue\nStatus: Closed\nCreated: 2026-03-13 14:26:42\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket 2\nID: FP-WT-80058\nDepartment: Wallet Transfer Operations\nIssue: Wallet Transfer Issue\nStatus: Closed\nCreated: 2026-03-08 19:34:12","entities":[{"offset":3,"length":22,"type":"bold"},{"offset":184,"length":12,"type":"bold"},{"offset":209,"length":26,"type":"bold"},{"offset":243,"length":35,"type":"bold"},{"offset":287,"length":6,"type":"bold"},{"offset":303,"length":19,"type":"bold"},{"offset":351,"length":11,"type":"bold"},{"offset":375,"length":26,"type":"bold"},{"offset":409,"length":21,"type":"bold"},{"offset":439,"length":6,"type":"bold"},{"offset":455,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e Open Ticket 1","callback_data":"my_tickets_view_FP-LWT-00942"}],[{"text":"\ud83d\udd0e Open Ticket 2","callback_data":"my_tickets_view_FP-WT-80058"}],[{"text":"\u21a9\ufe0f Back","callback_data":"my_support_tickets"}]]}}}
[2026-03-18 17:28:19] BOT HIT webhook request received
[2026-03-18 17:28:20] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:28:20] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:28:21] sendMessage response: {"ok":true,"result":{"message_id":1528,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773854901,"text":"\ud83c\udfe6 FinoviaPay Ticket Review\n\nTicket ID\nFP-LWT-00942\n\nDepartment\nWallet Transfer Operations\n\nIssue Type\nLatest Wallet Transfer Credit Issue\n\nCurrent Status\nClosed\n\nCreated On\n2026-03-13 14:26:42\n\nDescription\nBzxbdb\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket History\n\n\u2022 System\nBzxbdb\n2026-03-13 14:26:42\n\n\u2022 Support Officer\nWe are working on tit\n2026-03-13 14:27:37\n\n\u2022 System\nTicket status was updated to Closed by the support team.\n2026-03-13 14:28:14","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":29,"length":9,"type":"bold"},{"offset":53,"length":10,"type":"bold"},{"offset":92,"length":10,"type":"bold"},{"offset":140,"length":14,"type":"bold"},{"offset":163,"length":10,"type":"bold"},{"offset":195,"length":11,"type":"bold"},{"offset":230,"length":14,"type":"bold"},{"offset":248,"length":6,"type":"bold"},{"offset":262,"length":19,"type":"italic"},{"offset":285,"length":15,"type":"bold"},{"offset":323,"length":19,"type":"italic"},{"offset":346,"length":6,"type":"bold"},{"offset":410,"length":19,"type":"italic"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to My Support Tickets","callback_data":"my_support_tickets"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}]]}}}
[2026-03-18 17:28:30] BOT HIT webhook request received
[2026-03-18 17:28:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:28:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:28:32] sendMessage response: {"ok":true,"result":{"message_id":1529,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773854912,"text":"\ud83c\udfab My Support Tickets\n\nWelcome to your FinoviaPay support ticket history section.\n\nFrom this area, you may review your open tickets, closed tickets, and the current progress of your previously submitted customer support requests.\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udfe6 Open Tickets","callback_data":"my_tickets_open"},{"text":"\u2705 Closed Tickets","callback_data":"my_tickets_closed"}],[{"text":"\ud83d\udcdc All Ticket History","callback_data":"my_tickets_all"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-18 17:35:00] BOT HIT webhook request received
[2026-03-18 17:35:00] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:35:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:35:01] sendMessage response: {"ok":true,"result":{"message_id":1530,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773855301,"text":"\ud83c\udfab My Support Tickets\n\nWelcome to your FinoviaPay support ticket history section.\n\nFrom this area, you may review your open tickets, closed tickets, and the current progress of your previously submitted customer support requests.\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udfe6 Open Tickets","callback_data":"my_tickets_open"},{"text":"\u2705 Closed Tickets","callback_data":"my_tickets_closed"}],[{"text":"\ud83d\udcdc All Ticket History","callback_data":"my_tickets_all"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-18 17:35:05] BOT HIT webhook request received
[2026-03-18 17:35:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:35:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:35:06] sendMessage response: {"ok":true,"result":{"message_id":1531,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773855306,"text":"\ud83c\udfab Open Support Tickets\n\nBelow is the current history of your support requests. Please select any ticket record below to review the full update history.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket 1\nID: FP-TK-50382\nDepartment: Card Operations Department\nIssue: Card Declined | Card Type: Physical Card\nStatus: Open\nCreated: 2026-03-15 16:49:15\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket 2\nID: FP-TK-08818\nDepartment: Card Operations Department\nIssue: Card Blocked | Card Type: Card\nStatus: Open\nCreated: 2026-03-15 12:22:13\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket 3\nID: FP-TK-26748\nDepartment: Card Operations Department\nIssue: Card Declined | Card Type: Physical Card\nStatus: Open\nCreated: 2026-03-15 12:21:49\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket 4\nID: FP-LWT-85312\nDepartment: Wallet Transfer Operations\nIssue: Wallet Transfer Credit Delay\nStatus: Open\nCreated: 2026-03-13 16:35:16","entities":[{"offset":3,"length":20,"type":"bold"},{"offset":182,"length":11,"type":"bold"},{"offset":206,"length":26,"type":"bold"},{"offset":240,"length":40,"type":"bold"},{"offset":289,"length":4,"type":"bold"},{"offset":303,"length":19,"type":"bold"},{"offset":351,"length":11,"type":"bold"},{"offset":375,"length":26,"type":"bold"},{"offset":409,"length":30,"type":"bold"},{"offset":448,"length":4,"type":"bold"},{"offset":462,"length":19,"type":"bold"},{"offset":510,"length":11,"type":"bold"},{"offset":534,"length":26,"type":"bold"},{"offset":568,"length":40,"type":"bold"},{"offset":617,"length":4,"type":"bold"},{"offset":631,"length":19,"type":"bold"},{"offset":679,"length":12,"type":"bold"},{"offset":704,"length":26,"type":"bold"},{"offset":738,"length":28,"type":"bold"},{"offset":775,"length":4,"type":"bold"},{"offset":789,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e Open Ticket 1","callback_data":"my_tickets_view_FP-TK-50382"}],[{"text":"\ud83d\udd0e Open Ticket 2","callback_data":"my_tickets_view_FP-TK-08818"}],[{"text":"\ud83d\udd0e Open Ticket 3","callback_data":"my_tickets_view_FP-TK-26748"}],[{"text":"\ud83d\udd0e Open Ticket 4","callback_data":"my_tickets_view_FP-LWT-85312"}],[{"text":"\u21a9\ufe0f Back","callback_data":"my_support_tickets"}]]}}}
[2026-03-18 17:35:07] BOT HIT webhook request received
[2026-03-18 17:35:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:35:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:35:09] sendMessage response: {"ok":true,"result":{"message_id":1532,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773855309,"text":"\ud83c\udfe6 FinoviaPay Ticket Review\n\nTicket ID\nFP-TK-50382\n\nDepartment\nCard Operations Department\n\nIssue Type\nCard Declined | Card Type: Physical Card\n\nCurrent Status\nOpen\n\nCreated On\n2026-03-15 16:49:15\n\nDescription\nGgg\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket History\n\n\u2022 Customer\nGgg\n2026-03-15 16:49:15","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":29,"length":9,"type":"bold"},{"offset":52,"length":10,"type":"bold"},{"offset":91,"length":10,"type":"bold"},{"offset":144,"length":14,"type":"bold"},{"offset":165,"length":10,"type":"bold"},{"offset":197,"length":11,"type":"bold"},{"offset":229,"length":14,"type":"bold"},{"offset":247,"length":8,"type":"bold"},{"offset":260,"length":19,"type":"italic"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\uddd1\ufe0f Delete Ticket","callback_data":"my_tickets_delete_confirm_FP-TK-50382"}],[{"text":"\u21a9\ufe0f Back to My Support Tickets","callback_data":"my_support_tickets"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}]]}}}
[2026-03-18 17:35:11] BOT HIT webhook request received
[2026-03-18 17:35:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:35:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:35:12] sendMessage response: {"ok":true,"result":{"message_id":1533,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773855312,"text":"\u26a0\ufe0f Delete Support Ticket\n\nYou are about to permanently remove the following support ticket from your FinoviaPay ticket history.\n\nTicket ID\nFP-TK-50382\n\nCurrent Status\nOpen\n\nPlease confirm if you would like to continue.","entities":[{"offset":3,"length":21,"type":"bold"},{"offset":129,"length":9,"type":"bold"},{"offset":152,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Confirm Delete","callback_data":"my_tickets_delete_FP-TK-50382"}],[{"text":"\u21a9\ufe0f Cancel","callback_data":"my_tickets_view_FP-TK-50382"}]]}}}
[2026-03-18 17:35:14] BOT HIT webhook request received
[2026-03-18 17:35:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:35:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:35:15] sendMessage response: {"ok":true,"result":{"message_id":1534,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773855315,"text":"\u2705 Support Ticket Deleted\n\nThe selected support ticket has been removed successfully from your FinoviaPay ticket history.","entities":[{"offset":2,"length":22,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to My Support Tickets","callback_data":"my_support_tickets"}]]}}}
[2026-03-18 17:35:22] BOT HIT webhook request received
[2026-03-18 17:35:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:35:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:35:23] sendMessage response: {"ok":true,"result":{"message_id":1535,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773855323,"text":"\ud83c\udfab My Support Tickets\n\nWelcome to your FinoviaPay support ticket history section.\n\nFrom this area, you may review your open tickets, closed tickets, and the current progress of your previously submitted customer support requests.\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udfe6 Open Tickets","callback_data":"my_tickets_open"},{"text":"\u2705 Closed Tickets","callback_data":"my_tickets_closed"}],[{"text":"\ud83d\udcdc All Ticket History","callback_data":"my_tickets_all"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-18 17:35:26] BOT HIT webhook request received
[2026-03-18 17:35:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:35:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:35:28] sendMessage response: {"ok":true,"result":{"message_id":1536,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773855328,"text":"\ud83c\udfab All Support Ticket History\n\nBelow is the current history of your support requests. Please select any ticket record below to review the full update history.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket 1\nID: FP-TK-08818\nDepartment: Card Operations Department\nIssue: Card Blocked | Card Type: Card\nStatus: Open\nCreated: 2026-03-15 12:22:13\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket 2\nID: FP-TK-26748\nDepartment: Card Operations Department\nIssue: Card Declined | Card Type: Physical Card\nStatus: Open\nCreated: 2026-03-15 12:21:49\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket 3\nID: FP-LWT-85312\nDepartment: Wallet Transfer Operations\nIssue: Wallet Transfer Credit Delay\nStatus: Open\nCreated: 2026-03-13 16:35:16\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket 4\nID: FP-LWT-00942\nDepartment: Wallet Transfer Operations\nIssue: Latest Wallet Transfer Credit Issue\nStatus: Closed\nCreated: 2026-03-13 14:26:42\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket 5\nID: FP-WT-80058\nDepartment: Wallet Transfer Operations\nIssue: Wallet Transfer Issue\nStatus: Closed\nCreated: 2026-03-08 19:34:12","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":188,"length":11,"type":"bold"},{"offset":212,"length":26,"type":"bold"},{"offset":246,"length":30,"type":"bold"},{"offset":285,"length":4,"type":"bold"},{"offset":299,"length":19,"type":"bold"},{"offset":347,"length":11,"type":"bold"},{"offset":371,"length":26,"type":"bold"},{"offset":405,"length":40,"type":"bold"},{"offset":454,"length":4,"type":"bold"},{"offset":468,"length":19,"type":"bold"},{"offset":516,"length":12,"type":"bold"},{"offset":541,"length":26,"type":"bold"},{"offset":575,"length":28,"type":"bold"},{"offset":612,"length":4,"type":"bold"},{"offset":626,"length":19,"type":"bold"},{"offset":674,"length":12,"type":"bold"},{"offset":699,"length":26,"type":"bold"},{"offset":733,"length":35,"type":"bold"},{"offset":777,"length":6,"type":"bold"},{"offset":793,"length":19,"type":"bold"},{"offset":841,"length":11,"type":"bold"},{"offset":865,"length":26,"type":"bold"},{"offset":899,"length":21,"type":"bold"},{"offset":929,"length":6,"type":"bold"},{"offset":945,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e Open Ticket 1","callback_data":"my_tickets_view_FP-TK-08818"}],[{"text":"\ud83d\udd0e Open Ticket 2","callback_data":"my_tickets_view_FP-TK-26748"}],[{"text":"\ud83d\udd0e Open Ticket 3","callback_data":"my_tickets_view_FP-LWT-85312"}],[{"text":"\ud83d\udd0e Open Ticket 4","callback_data":"my_tickets_view_FP-LWT-00942"}],[{"text":"\ud83d\udd0e Open Ticket 5","callback_data":"my_tickets_view_FP-WT-80058"}],[{"text":"\u21a9\ufe0f Back","callback_data":"my_support_tickets"}]]}}}
[2026-03-18 17:35:29] BOT HIT webhook request received
[2026-03-18 17:35:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:35:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:35:31] sendMessage response: {"ok":true,"result":{"message_id":1537,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773855331,"text":"\ud83c\udfe6 FinoviaPay Ticket Review\n\nTicket ID\nFP-TK-08818\n\nDepartment\nCard Operations Department\n\nIssue Type\nCard Blocked | Card Type: Card\n\nCurrent Status\nOpen\n\nCreated On\n2026-03-15 12:22:13\n\nDescription\nZbdhd\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket History\n\n\u2022 Customer\nZbdhd\n2026-03-15 12:22:13","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":29,"length":9,"type":"bold"},{"offset":52,"length":10,"type":"bold"},{"offset":91,"length":10,"type":"bold"},{"offset":134,"length":14,"type":"bold"},{"offset":155,"length":10,"type":"bold"},{"offset":187,"length":11,"type":"bold"},{"offset":221,"length":14,"type":"bold"},{"offset":239,"length":8,"type":"bold"},{"offset":254,"length":19,"type":"italic"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\uddd1\ufe0f Delete Ticket","callback_data":"my_tickets_delete_confirm_FP-TK-08818"}],[{"text":"\u21a9\ufe0f Back to My Support Tickets","callback_data":"my_support_tickets"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}]]}}}
[2026-03-18 17:35:32] BOT HIT webhook request received
[2026-03-18 17:35:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:35:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:35:34] sendMessage response: {"ok":true,"result":{"message_id":1538,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773855333,"text":"\u26a0\ufe0f Delete Support Ticket\n\nYou are about to permanently remove the following support ticket from your FinoviaPay ticket history.\n\nTicket ID\nFP-TK-08818\n\nCurrent Status\nOpen\n\nPlease confirm if you would like to continue.","entities":[{"offset":3,"length":21,"type":"bold"},{"offset":129,"length":9,"type":"bold"},{"offset":152,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Confirm Delete","callback_data":"my_tickets_delete_FP-TK-08818"}],[{"text":"\u21a9\ufe0f Cancel","callback_data":"my_tickets_view_FP-TK-08818"}]]}}}
[2026-03-18 17:35:35] BOT HIT webhook request received
[2026-03-18 17:35:35] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:35:35] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:35:36] sendMessage response: {"ok":true,"result":{"message_id":1539,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773855336,"text":"\u2705 Support Ticket Deleted\n\nThe selected support ticket has been removed successfully from your FinoviaPay ticket history.","entities":[{"offset":2,"length":22,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to My Support Tickets","callback_data":"my_support_tickets"}]]}}}
[2026-03-18 17:35:37] BOT HIT webhook request received
[2026-03-18 17:35:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:35:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:35:38] sendMessage response: {"ok":true,"result":{"message_id":1540,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773855338,"text":"\ud83c\udfab My Support Tickets\n\nWelcome to your FinoviaPay support ticket history section.\n\nFrom this area, you may review your open tickets, closed tickets, and the current progress of your previously submitted customer support requests.\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udfe6 Open Tickets","callback_data":"my_tickets_open"},{"text":"\u2705 Closed Tickets","callback_data":"my_tickets_closed"}],[{"text":"\ud83d\udcdc All Ticket History","callback_data":"my_tickets_all"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-18 17:35:41] BOT HIT webhook request received
[2026-03-18 17:35:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:35:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:35:42] sendMessage response: {"ok":true,"result":{"message_id":1541,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773855342,"text":"\ud83c\udfab All Support Ticket History\n\nBelow is the current history of your support requests. Please select any ticket record below to review the full update history.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket 1\nID: FP-TK-26748\nDepartment: Card Operations Department\nIssue: Card Declined | Card Type: Physical Card\nStatus: Open\nCreated: 2026-03-15 12:21:49\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket 2\nID: FP-LWT-85312\nDepartment: Wallet Transfer Operations\nIssue: Wallet Transfer Credit Delay\nStatus: Open\nCreated: 2026-03-13 16:35:16\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket 3\nID: FP-LWT-00942\nDepartment: Wallet Transfer Operations\nIssue: Latest Wallet Transfer Credit Issue\nStatus: Closed\nCreated: 2026-03-13 14:26:42\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket 4\nID: FP-WT-80058\nDepartment: Wallet Transfer Operations\nIssue: Wallet Transfer Issue\nStatus: Closed\nCreated: 2026-03-08 19:34:12","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":188,"length":11,"type":"bold"},{"offset":212,"length":26,"type":"bold"},{"offset":246,"length":40,"type":"bold"},{"offset":295,"length":4,"type":"bold"},{"offset":309,"length":19,"type":"bold"},{"offset":357,"length":12,"type":"bold"},{"offset":382,"length":26,"type":"bold"},{"offset":416,"length":28,"type":"bold"},{"offset":453,"length":4,"type":"bold"},{"offset":467,"length":19,"type":"bold"},{"offset":515,"length":12,"type":"bold"},{"offset":540,"length":26,"type":"bold"},{"offset":574,"length":35,"type":"bold"},{"offset":618,"length":6,"type":"bold"},{"offset":634,"length":19,"type":"bold"},{"offset":682,"length":11,"type":"bold"},{"offset":706,"length":26,"type":"bold"},{"offset":740,"length":21,"type":"bold"},{"offset":770,"length":6,"type":"bold"},{"offset":786,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e Open Ticket 1","callback_data":"my_tickets_view_FP-TK-26748"}],[{"text":"\ud83d\udd0e Open Ticket 2","callback_data":"my_tickets_view_FP-LWT-85312"}],[{"text":"\ud83d\udd0e Open Ticket 3","callback_data":"my_tickets_view_FP-LWT-00942"}],[{"text":"\ud83d\udd0e Open Ticket 4","callback_data":"my_tickets_view_FP-WT-80058"}],[{"text":"\u21a9\ufe0f Back","callback_data":"my_support_tickets"}]]}}}
[2026-03-18 17:35:43] BOT HIT webhook request received
[2026-03-18 17:35:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:35:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:35:45] sendMessage response: {"ok":true,"result":{"message_id":1542,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773855345,"text":"\ud83c\udfe6 FinoviaPay Ticket Review\n\nTicket ID\nFP-WT-80058\n\nDepartment\nWallet Transfer Operations\n\nIssue Type\nWallet Transfer Issue\n\nCurrent Status\nClosed\n\nCreated On\n2026-03-08 19:34:12\n\nDescription\nTest\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket History\n\n\u2022 System\nTest\n2026-03-08 19:34:12\n\n\u2022 Support Officer\nPlease share your reference number\n2026-03-08 19:35:19\n\n\u2022 System\nTicket status was updated to Closed by the support team.\n2026-03-10 17:56:29\n\n\u2022 Support Officer\nYes\n2026-03-10 17:57:42\n\n\u2022 System\nTicket status was updated to Closed by the support team.\n2026-03-10 17:58:25","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":29,"length":9,"type":"bold"},{"offset":52,"length":10,"type":"bold"},{"offset":91,"length":10,"type":"bold"},{"offset":125,"length":14,"type":"bold"},{"offset":148,"length":10,"type":"bold"},{"offset":180,"length":11,"type":"bold"},{"offset":213,"length":14,"type":"bold"},{"offset":231,"length":6,"type":"bold"},{"offset":243,"length":19,"type":"italic"},{"offset":266,"length":15,"type":"bold"},{"offset":317,"length":19,"type":"italic"},{"offset":340,"length":6,"type":"bold"},{"offset":404,"length":19,"type":"italic"},{"offset":427,"length":15,"type":"bold"},{"offset":447,"length":19,"type":"italic"},{"offset":470,"length":6,"type":"bold"},{"offset":534,"length":19,"type":"italic"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\uddd1\ufe0f Delete Ticket","callback_data":"my_tickets_delete_confirm_FP-WT-80058"}],[{"text":"\u21a9\ufe0f Back to My Support Tickets","callback_data":"my_support_tickets"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}]]}}}
[2026-03-18 17:35:47] BOT HIT webhook request received
[2026-03-18 17:35:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:35:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:35:48] sendMessage response: {"ok":true,"result":{"message_id":1543,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773855348,"text":"\u26a0\ufe0f Delete Support Ticket\n\nYou are about to permanently remove the following support ticket from your FinoviaPay ticket history.\n\nTicket ID\nFP-WT-80058\n\nCurrent Status\nClosed\n\nPlease confirm if you would like to continue.","entities":[{"offset":3,"length":21,"type":"bold"},{"offset":129,"length":9,"type":"bold"},{"offset":152,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Confirm Delete","callback_data":"my_tickets_delete_FP-WT-80058"}],[{"text":"\u21a9\ufe0f Cancel","callback_data":"my_tickets_view_FP-WT-80058"}]]}}}
[2026-03-18 17:35:49] BOT HIT webhook request received
[2026-03-18 17:35:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:35:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:35:51] sendMessage response: {"ok":true,"result":{"message_id":1544,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773855350,"text":"\u2705 Support Ticket Deleted\n\nThe selected support ticket has been removed successfully from your FinoviaPay ticket history.","entities":[{"offset":2,"length":22,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to My Support Tickets","callback_data":"my_support_tickets"}]]}}}
[2026-03-18 17:35:52] BOT HIT webhook request received
[2026-03-18 17:35:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:35:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:35:53] sendMessage response: {"ok":true,"result":{"message_id":1545,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773855353,"text":"\ud83c\udfab My Support Tickets\n\nWelcome to your FinoviaPay support ticket history section.\n\nFrom this area, you may review your open tickets, closed tickets, and the current progress of your previously submitted customer support requests.\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udfe6 Open Tickets","callback_data":"my_tickets_open"},{"text":"\u2705 Closed Tickets","callback_data":"my_tickets_closed"}],[{"text":"\ud83d\udcdc All Ticket History","callback_data":"my_tickets_all"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-18 17:36:01] BOT HIT webhook request received
[2026-03-18 17:36:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:36:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:36:03] sendMessage response: {"ok":true,"result":{"message_id":1546,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773855363,"text":"\ud83c\udfab All Support Ticket History\n\nBelow is the current history of your support requests. Please select any ticket record below to review the full update history.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket 1\nID: FP-TK-26748\nDepartment: Card Operations Department\nIssue: Card Declined | Card Type: Physical Card\nStatus: Open\nCreated: 2026-03-15 12:21:49\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket 2\nID: FP-LWT-85312\nDepartment: Wallet Transfer Operations\nIssue: Wallet Transfer Credit Delay\nStatus: Open\nCreated: 2026-03-13 16:35:16\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket 3\nID: FP-LWT-00942\nDepartment: Wallet Transfer Operations\nIssue: Latest Wallet Transfer Credit Issue\nStatus: Closed\nCreated: 2026-03-13 14:26:42","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":188,"length":11,"type":"bold"},{"offset":212,"length":26,"type":"bold"},{"offset":246,"length":40,"type":"bold"},{"offset":295,"length":4,"type":"bold"},{"offset":309,"length":19,"type":"bold"},{"offset":357,"length":12,"type":"bold"},{"offset":382,"length":26,"type":"bold"},{"offset":416,"length":28,"type":"bold"},{"offset":453,"length":4,"type":"bold"},{"offset":467,"length":19,"type":"bold"},{"offset":515,"length":12,"type":"bold"},{"offset":540,"length":26,"type":"bold"},{"offset":574,"length":35,"type":"bold"},{"offset":618,"length":6,"type":"bold"},{"offset":634,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e Open Ticket 1","callback_data":"my_tickets_view_FP-TK-26748"}],[{"text":"\ud83d\udd0e Open Ticket 2","callback_data":"my_tickets_view_FP-LWT-85312"}],[{"text":"\ud83d\udd0e Open Ticket 3","callback_data":"my_tickets_view_FP-LWT-00942"}],[{"text":"\u21a9\ufe0f Back","callback_data":"my_support_tickets"}]]}}}
[2026-03-18 17:36:04] BOT HIT webhook request received
[2026-03-18 17:36:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:36:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:36:06] sendMessage response: {"ok":true,"result":{"message_id":1547,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773855366,"text":"\ud83c\udfe6 FinoviaPay Ticket Review\n\nTicket ID\nFP-TK-26748\n\nDepartment\nCard Operations Department\n\nIssue Type\nCard Declined | Card Type: Physical Card\n\nCurrent Status\nOpen\n\nCreated On\n2026-03-15 12:21:49\n\nDescription\nDbdbd\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket History\n\n\u2022 Customer\nDbdbd\n2026-03-15 12:21:49","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":29,"length":9,"type":"bold"},{"offset":52,"length":10,"type":"bold"},{"offset":91,"length":10,"type":"bold"},{"offset":144,"length":14,"type":"bold"},{"offset":165,"length":10,"type":"bold"},{"offset":197,"length":11,"type":"bold"},{"offset":231,"length":14,"type":"bold"},{"offset":249,"length":8,"type":"bold"},{"offset":264,"length":19,"type":"italic"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\uddd1\ufe0f Delete Ticket","callback_data":"my_tickets_delete_confirm_FP-TK-26748"}],[{"text":"\u21a9\ufe0f Back to My Support Tickets","callback_data":"my_support_tickets"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}]]}}}
[2026-03-18 17:36:07] BOT HIT webhook request received
[2026-03-18 17:36:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:36:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:36:09] sendMessage response: {"ok":true,"result":{"message_id":1548,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773855369,"text":"\u26a0\ufe0f Delete Support Ticket\n\nYou are about to permanently remove the following support ticket from your FinoviaPay ticket history.\n\nTicket ID\nFP-TK-26748\n\nCurrent Status\nOpen\n\nPlease confirm if you would like to continue.","entities":[{"offset":3,"length":21,"type":"bold"},{"offset":129,"length":9,"type":"bold"},{"offset":152,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Confirm Delete","callback_data":"my_tickets_delete_FP-TK-26748"}],[{"text":"\u21a9\ufe0f Cancel","callback_data":"my_tickets_view_FP-TK-26748"}]]}}}
[2026-03-18 17:36:10] BOT HIT webhook request received
[2026-03-18 17:36:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:36:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:36:11] sendMessage response: {"ok":true,"result":{"message_id":1549,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773855371,"text":"\u2705 Support Ticket Deleted\n\nThe selected support ticket has been removed successfully from your FinoviaPay ticket history.","entities":[{"offset":2,"length":22,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to My Support Tickets","callback_data":"my_support_tickets"}]]}}}
[2026-03-18 17:36:12] BOT HIT webhook request received
[2026-03-18 17:36:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:36:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:36:14] sendMessage response: {"ok":true,"result":{"message_id":1550,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773855373,"text":"\ud83c\udfab My Support Tickets\n\nWelcome to your FinoviaPay support ticket history section.\n\nFrom this area, you may review your open tickets, closed tickets, and the current progress of your previously submitted customer support requests.\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udfe6 Open Tickets","callback_data":"my_tickets_open"},{"text":"\u2705 Closed Tickets","callback_data":"my_tickets_closed"}],[{"text":"\ud83d\udcdc All Ticket History","callback_data":"my_tickets_all"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-18 17:36:15] BOT HIT webhook request received
[2026-03-18 17:36:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:36:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:36:16] sendMessage response: {"ok":true,"result":{"message_id":1551,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773855376,"text":"\ud83c\udfab Open Support Tickets\n\nBelow is the current history of your support requests. Please select any ticket record below to review the full update history.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket 1\nID: FP-LWT-85312\nDepartment: Wallet Transfer Operations\nIssue: Wallet Transfer Credit Delay\nStatus: Open\nCreated: 2026-03-13 16:35:16","entities":[{"offset":3,"length":20,"type":"bold"},{"offset":182,"length":12,"type":"bold"},{"offset":207,"length":26,"type":"bold"},{"offset":241,"length":28,"type":"bold"},{"offset":278,"length":4,"type":"bold"},{"offset":292,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e Open Ticket 1","callback_data":"my_tickets_view_FP-LWT-85312"}],[{"text":"\u21a9\ufe0f Back","callback_data":"my_support_tickets"}]]}}}
[2026-03-18 17:36:18] BOT HIT webhook request received
[2026-03-18 17:36:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:36:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:36:19] sendMessage response: {"ok":true,"result":{"message_id":1552,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773855379,"text":"\ud83c\udfe6 FinoviaPay Ticket Review\n\nTicket ID\nFP-LWT-85312\n\nDepartment\nWallet Transfer Operations\n\nIssue Type\nWallet Transfer Credit Delay\n\nCurrent Status\nOpen\n\nCreated On\n2026-03-13 16:35:16\n\nDescription\nI haven't received the amount\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket History\n\n\u2022 System\nI haven't received the amount\n2026-03-13 16:35:16","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":29,"length":9,"type":"bold"},{"offset":53,"length":10,"type":"bold"},{"offset":92,"length":10,"type":"bold"},{"offset":133,"length":14,"type":"bold"},{"offset":154,"length":10,"type":"bold"},{"offset":186,"length":11,"type":"bold"},{"offset":244,"length":14,"type":"bold"},{"offset":262,"length":6,"type":"bold"},{"offset":299,"length":19,"type":"italic"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\uddd1\ufe0f Delete Ticket","callback_data":"my_tickets_delete_confirm_FP-LWT-85312"}],[{"text":"\u21a9\ufe0f Back to My Support Tickets","callback_data":"my_support_tickets"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}]]}}}
[2026-03-18 17:36:21] BOT HIT webhook request received
[2026-03-18 17:36:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:36:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:36:22] sendMessage response: {"ok":true,"result":{"message_id":1553,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773855382,"text":"\u26a0\ufe0f Delete Support Ticket\n\nYou are about to permanently remove the following support ticket from your FinoviaPay ticket history.\n\nTicket ID\nFP-LWT-85312\n\nCurrent Status\nOpen\n\nPlease confirm if you would like to continue.","entities":[{"offset":3,"length":21,"type":"bold"},{"offset":129,"length":9,"type":"bold"},{"offset":153,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Confirm Delete","callback_data":"my_tickets_delete_FP-LWT-85312"}],[{"text":"\u21a9\ufe0f Cancel","callback_data":"my_tickets_view_FP-LWT-85312"}]]}}}
[2026-03-18 17:36:23] BOT HIT webhook request received
[2026-03-18 17:36:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:36:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:36:25] sendMessage response: {"ok":true,"result":{"message_id":1554,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773855385,"text":"\u2705 Support Ticket Deleted\n\nThe selected support ticket has been removed successfully from your FinoviaPay ticket history.","entities":[{"offset":2,"length":22,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to My Support Tickets","callback_data":"my_support_tickets"}]]}}}
[2026-03-18 17:36:27] BOT HIT webhook request received
[2026-03-18 17:36:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:36:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:36:28] sendMessage response: {"ok":true,"result":{"message_id":1555,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773855388,"text":"\ud83c\udfab My Support Tickets\n\nWelcome to your FinoviaPay support ticket history section.\n\nFrom this area, you may review your open tickets, closed tickets, and the current progress of your previously submitted customer support requests.\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udfe6 Open Tickets","callback_data":"my_tickets_open"},{"text":"\u2705 Closed Tickets","callback_data":"my_tickets_closed"}],[{"text":"\ud83d\udcdc All Ticket History","callback_data":"my_tickets_all"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-18 17:36:30] BOT HIT webhook request received
[2026-03-18 17:36:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:36:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:36:32] sendMessage response: {"ok":true,"result":{"message_id":1556,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773855392,"text":"\ud83c\udfab All Support Ticket History\n\nBelow is the current history of your support requests. Please select any ticket record below to review the full update history.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket 1\nID: FP-LWT-00942\nDepartment: Wallet Transfer Operations\nIssue: Latest Wallet Transfer Credit Issue\nStatus: Closed\nCreated: 2026-03-13 14:26:42","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":188,"length":12,"type":"bold"},{"offset":213,"length":26,"type":"bold"},{"offset":247,"length":35,"type":"bold"},{"offset":291,"length":6,"type":"bold"},{"offset":307,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e Open Ticket 1","callback_data":"my_tickets_view_FP-LWT-00942"}],[{"text":"\u21a9\ufe0f Back","callback_data":"my_support_tickets"}]]}}}
[2026-03-18 17:36:33] BOT HIT webhook request received
[2026-03-18 17:36:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:36:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:36:35] sendMessage response: {"ok":true,"result":{"message_id":1557,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773855395,"text":"\ud83c\udfe6 FinoviaPay Ticket Review\n\nTicket ID\nFP-LWT-00942\n\nDepartment\nWallet Transfer Operations\n\nIssue Type\nLatest Wallet Transfer Credit Issue\n\nCurrent Status\nClosed\n\nCreated On\n2026-03-13 14:26:42\n\nDescription\nBzxbdb\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket History\n\n\u2022 System\nBzxbdb\n2026-03-13 14:26:42\n\n\u2022 Support Officer\nWe are working on tit\n2026-03-13 14:27:37\n\n\u2022 System\nTicket status was updated to Closed by the support team.\n2026-03-13 14:28:14","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":29,"length":9,"type":"bold"},{"offset":53,"length":10,"type":"bold"},{"offset":92,"length":10,"type":"bold"},{"offset":140,"length":14,"type":"bold"},{"offset":163,"length":10,"type":"bold"},{"offset":195,"length":11,"type":"bold"},{"offset":230,"length":14,"type":"bold"},{"offset":248,"length":6,"type":"bold"},{"offset":262,"length":19,"type":"italic"},{"offset":285,"length":15,"type":"bold"},{"offset":323,"length":19,"type":"italic"},{"offset":346,"length":6,"type":"bold"},{"offset":410,"length":19,"type":"italic"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\uddd1\ufe0f Delete Ticket","callback_data":"my_tickets_delete_confirm_FP-LWT-00942"}],[{"text":"\u21a9\ufe0f Back to My Support Tickets","callback_data":"my_support_tickets"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}]]}}}
[2026-03-18 17:36:36] BOT HIT webhook request received
[2026-03-18 17:36:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:36:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:36:38] sendMessage response: {"ok":true,"result":{"message_id":1558,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773855397,"text":"\u26a0\ufe0f Delete Support Ticket\n\nYou are about to permanently remove the following support ticket from your FinoviaPay ticket history.\n\nTicket ID\nFP-LWT-00942\n\nCurrent Status\nClosed\n\nPlease confirm if you would like to continue.","entities":[{"offset":3,"length":21,"type":"bold"},{"offset":129,"length":9,"type":"bold"},{"offset":153,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Confirm Delete","callback_data":"my_tickets_delete_FP-LWT-00942"}],[{"text":"\u21a9\ufe0f Cancel","callback_data":"my_tickets_view_FP-LWT-00942"}]]}}}
[2026-03-18 17:36:39] BOT HIT webhook request received
[2026-03-18 17:36:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:36:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:36:40] sendMessage response: {"ok":true,"result":{"message_id":1559,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773855400,"text":"\u2705 Support Ticket Deleted\n\nThe selected support ticket has been removed successfully from your FinoviaPay ticket history.","entities":[{"offset":2,"length":22,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to My Support Tickets","callback_data":"my_support_tickets"}]]}}}
[2026-03-18 17:36:42] BOT HIT webhook request received
[2026-03-18 17:36:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:36:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:36:44] sendMessage response: {"ok":true,"result":{"message_id":1560,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773855403,"text":"\ud83c\udfab My Support Tickets\n\nWelcome to your FinoviaPay support ticket history section.\n\nFrom this area, you may review your open tickets, closed tickets, and the current progress of your previously submitted customer support requests.\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udfe6 Open Tickets","callback_data":"my_tickets_open"},{"text":"\u2705 Closed Tickets","callback_data":"my_tickets_closed"}],[{"text":"\ud83d\udcdc All Ticket History","callback_data":"my_tickets_all"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-18 17:37:00] BOT HIT webhook request received
[2026-03-18 17:37:00] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:37:00] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:37:01] sendMessage response: {"ok":true,"result":{"message_id":1561,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773855421,"text":"\ud83c\udfab Open Support Tickets\n\nNo ticket records are currently available in this section for your verified FinoviaPay account.","entities":[{"offset":3,"length":20,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back","callback_data":"my_support_tickets"}]]}}}
[2026-03-18 17:37:08] BOT HIT webhook request received
[2026-03-18 17:37:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:37:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:37:09] sendMessage response: {"ok":true,"result":{"message_id":1562,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773855429,"text":"\ud83c\udfab My Support Tickets\n\nWelcome to your FinoviaPay support ticket history section.\n\nFrom this area, you may review your open tickets, closed tickets, and the current progress of your previously submitted customer support requests.\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udfe6 Open Tickets","callback_data":"my_tickets_open"},{"text":"\u2705 Closed Tickets","callback_data":"my_tickets_closed"}],[{"text":"\ud83d\udcdc All Ticket History","callback_data":"my_tickets_all"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-18 17:37:11] BOT HIT webhook request received
[2026-03-18 17:37:12] sendMessage response: {"ok":true,"result":{"message_id":1563,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773855432,"text":"\ud83c\udfe6 Welcome back to FinoviaPay Digital Banking Support\n\nCustomer Name\nZSI Amazon Logistics LLC\n\nAccount Status\nVerified\n\nYou may continue by selecting one of the banking support categories below.","entities":[{"offset":3,"length":50,"type":"bold"},{"offset":55,"length":13,"type":"bold"},{"offset":95,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-18 17:37:31] BOT HIT webhook request received
[2026-03-18 17:37:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:37:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:37:33] sendMessage response: {"ok":true,"result":{"message_id":1564,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773855453,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-18 17:37:35] BOT HIT webhook request received
[2026-03-18 17:37:35] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:37:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:37:36] sendMessage response: {"ok":true,"result":{"message_id":1565,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773855456,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-18 17:37:37] BOT HIT webhook request received
[2026-03-18 17:37:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:37:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:37:39] sendMessage response: {"ok":true,"result":{"message_id":1566,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773855459,"text":"\ud83d\udcb3 My Physical Card\n\n\u250f\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2513\n\u2503  FINOVIAPAY DIGITAL BANKING   \u2503\n\u2503  VISA SIGNATURE               \u2503\n\u2503                                \u2503\n\u2503  \u2022\u2022\u2022\u2022  \u2022\u2022\u2022\u2022  \u2503\n\u2503                                \u2503\n\u2503  CARD HOLDER                   \u2503\n\u2503  ZSI AMAZON LOGISTICS LLC    \u2503\n\u2503                                \u2503\n\u2503  PLAN   GOLD \ud83e\ude99           \u2503\n\u2503  STATUS REQUIRED ADDITIONAL \u2503\n\u2503                                \u2503\n\u2503  REF FNP-CARD-260316-YWQNG6   \u2503\n\u2517\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u251b\nCard Holder\nZSI Amazon Logistics LLC\n\nCard Plan\nGold \ud83e\ude99\n\nCurrent Card Status\nRequired Additional Information\n\nDelivery Date\nNot Available Yet\n\nCard Shipped By\nNot Available Yet\n\nPlease select your card record below to review the complete banking details.","entities":[{"offset":3,"length":16,"type":"bold"},{"offset":21,"length":458,"type":"pre"},{"offset":480,"length":11,"type":"bold"},{"offset":518,"length":9,"type":"bold"},{"offset":537,"length":19,"type":"bold"},{"offset":590,"length":13,"type":"bold"},{"offset":623,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e Open Card Record 1","callback_data":"physical_card_view_2"}],[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}]]}}}
[2026-03-18 17:37:41] BOT HIT webhook request received
[2026-03-18 17:37:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:37:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:37:43] sendMessage response: {"ok":true,"result":{"message_id":1567,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773855463,"text":"\ud83c\udfe6 FinoviaPay Physical Card Details\n\n\u250f\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2513\n\u2503  FINOVIAPAY DIGITAL BANKING   \u2503\n\u2503  VISA SIGNATURE               \u2503\n\u2503                                \u2503\n\u2503  \u2022\u2022\u2022\u2022  \u2022\u2022\u2022\u2022  \u2503\n\u2503                                \u2503\n\u2503  CARD HOLDER                   \u2503\n\u2503  ZSI AMAZON LOGISTICS LLC    \u2503\n\u2503                                \u2503\n\u2503  PLAN   GOLD \ud83e\ude99           \u2503\n\u2503  STATUS REQUIRED ADDITIONAL \u2503\n\u2503                                \u2503\n\u2503  REF FNP-CARD-260316-YWQNG6   \u2503\n\u2517\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u251b\n\u256d\u2500 Card Profile\n\u251c Card Holder: ZSI Amazon Logistics LLC\n\u251c Card Plan: Gold \ud83e\ude99\n\u251c Card Type: Physical Card\n\u251c Last 4 Digits: 6467\n\u251c Status: Required Additional Information\n\u251c Delivery Date: Not Available Yet\n\u251c Shipped By: Not Available Yet\n\u251c Tracking Code: Not Available Yet\n\u2570 Reference Code: FNP-CARD-260316-YWQNG6\n\n\u256d\u2500 Delivery Address\n\u2570 Calle Mestre Bellver 44 0, Valencia, Espa\u00f1a, 46018\n\n\u256d\u2500 Required Additional Information\n\u2570 Dvsbs\n\n\u256d\u2500 Officer Comments\n\u2570 Gsgs\n\n\ud83d\udcac Need Assistance?\nIf you have any questions regarding your FinoviaPay card status, delivery progress, or required information, please contact our customer support team for professional assistance.","entities":[{"offset":3,"length":32,"type":"bold"},{"offset":37,"length":458,"type":"pre"},{"offset":499,"length":12,"type":"bold"},{"offset":514,"length":12,"type":"bold"},{"offset":554,"length":10,"type":"bold"},{"offset":575,"length":10,"type":"bold"},{"offset":602,"length":14,"type":"bold"},{"offset":624,"length":7,"type":"bold"},{"offset":666,"length":14,"type":"bold"},{"offset":701,"length":11,"type":"bold"},{"offset":733,"length":14,"type":"bold"},{"offset":768,"length":15,"type":"bold"},{"offset":811,"length":16,"type":"bold"},{"offset":885,"length":31,"type":"bold"},{"offset":929,"length":16,"type":"bold"},{"offset":957,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcac Contact Customer Support","callback_data":"physical_card_support"}]]}}}
[2026-03-18 17:37:44] BOT HIT webhook request received
[2026-03-18 17:37:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:37:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:37:46] sendMessage response: {"ok":true,"result":{"message_id":1568,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773855466,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nSelected Card Type: Physical Card\n\nPlease select the issue category you are experiencing so we may guide your request to the appropriate card operations workflow.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":49,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Card Declined","callback_data":"ticket_issue_declined"},{"text":"Online Payment Failed","callback_data":"ticket_issue_online_failed"}],[{"text":"Card Not Activated","callback_data":"ticket_issue_not_activated"},{"text":"Card Blocked","callback_data":"ticket_issue_blocked"}],[{"text":"Other Issue","callback_data":"ticket_issue_other"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-18 17:38:03] BOT HIT webhook request received
[2026-03-18 17:38:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:38:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 17:38:05] sendMessage response: {"ok":true,"result":{"message_id":1569,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773855485,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nSelected Card Type: Physical Card\nSelected Issue: Other Issue\n\nPlease briefly describe the issue you are experiencing. Your message will be attached to a secure card services support ticket for review by our Card Operations Department.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":49,"length":13,"type":"bold"},{"offset":79,"length":11,"type":"bold"}]}}
[2026-03-18 17:38:11] BOT HIT webhook request received
[2026-03-18 17:38:12] sendMessage response: {"ok":true,"result":{"message_id":1571,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773855492,"text":"Your support ticket has been successfully created.\n\nTicket ID: FP-TK-80884\nDepartment: Card Operations Department\n\nYour request has been forwarded to the FinoviaPay Card Operations Department for review.\n\nOur support team will examine the information you provided and will respond to your ticket as soon as possible.\n\nIf additional information is required, you may be contacted by a FinoviaPay Support Officer.\n\nThank you for choosing FinoviaPay."}}
[2026-03-18 18:06:50] BOT HIT webhook request received
[2026-03-18 18:06:50] sendMessage response: {"ok":true,"result":{"message_id":1573,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773857210,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-18 18:06:52] BOT HIT webhook request received
[2026-03-18 18:06:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 18:06:53] sendMessage response: {"ok":true,"result":{"message_id":1574,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773857212,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-18 18:06:57] BOT HIT webhook request received
[2026-03-18 18:06:57] sendMessage response: {"ok":true,"result":{"message_id":1576,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773857217,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-18 18:07:02] BOT HIT webhook request received
[2026-03-18 18:07:02] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-18 18:07:02] DOB verification blocked match=no
[2026-03-18 18:07:02] DOB verification active/general match=yes user_id=5 status=active
[2026-03-18 18:07:02] sendMessage response: {"ok":true,"result":{"message_id":1578,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773857222,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-18 18:07:03] sendMessage response: {"ok":true,"result":{"message_id":1579,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773857223,"text":"\u26a0\ufe0f FinoviaPay Verification Notice\n\nA verification request is currently pending for your account.\n\nDepartment: Card Security Department\n\nRequired Verification Items:\n\u2022 Selfie Verification\n\u2022 Video Verification\n\nPlease complete the requested verification through the secure upload option below.","reply_markup":{"inline_keyboard":[[{"text":"Open Verification Upload","callback_data":"kyc_open_request"}]]}}}
[2026-03-18 18:07:14] BOT HIT webhook request received
[2026-03-18 18:07:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 18:07:15] sendMessage response: {"ok":true,"result":{"message_id":1580,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773857235,"text":"FinoviaPay Verification Upload\n\nDepartment: Card Security Department\n\nRequired Verification Items:\n\u2022 Selfie Verification\n\u2022 Video Verification\n\nPlease complete the required verification items one by one through this secure FinoviaPay Telegram support channel."}}
[2026-03-18 18:07:16] sendMessage response: {"ok":true,"result":{"message_id":1581,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773857236,"text":"Step 1 of 2\nSelfie Verification Required\n\nPlease take and upload a clear selfie using your device camera.\n\nMake sure your full face is clearly visible and the image is taken in a well-lit environment."}}
[2026-03-18 18:07:33] BOT HIT webhook request received
[2026-03-18 18:07:33] sendMessage response: {"ok":true,"result":{"message_id":1583,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773857253,"text":"\u2705 Selfie Verification has been received successfully.\n\nStep 1 of 2 has been completed successfully."}}
[2026-03-18 18:07:34] sendMessage response: {"ok":true,"result":{"message_id":1584,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773857254,"text":"Please proceed with the next verification step.\n\nStep 2 of 2\nVideo Verification Required\n\nPlease record and upload a short video clearly showing your face for identity confirmation.\n\nMake sure the recording is clear, stable, and taken in a well-lit environment."}}
[2026-03-18 18:08:00] BOT HIT webhook request received
[2026-03-18 18:08:01] sendMessage response: {"ok":true,"result":{"message_id":1586,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773857281,"text":"\u2705 Video Verification has been received successfully.\n\nStep 2 of 2 has been completed successfully."}}
[2026-03-18 18:08:01] sendMessage response: {"ok":true,"result":{"message_id":1587,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773857281,"text":"\u2705 Verification Upload Completed\n\nYour requested verification documents have been successfully uploaded to the FinoviaPay system.\n\nVerification Reference ID: KYC-FP-000007\nDepartment: Card Security Department\n\nOur assigned officer will review your submitted files and will inform you as soon as possible regarding the outcome of your verification review."}}
[2026-03-18 18:22:29] BOT HIT webhook request received
[2026-03-18 18:22:30] sendMessage response: {"ok":true,"result":{"message_id":1589,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773858150,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-18 18:22:31] BOT HIT webhook request received
[2026-03-18 18:22:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 18:22:32] sendMessage response: {"ok":true,"result":{"message_id":1590,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773858152,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-18 18:22:36] BOT HIT webhook request received
[2026-03-18 18:22:36] sendMessage response: {"ok":true,"result":{"message_id":1592,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773858156,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-18 18:22:40] BOT HIT webhook request received
[2026-03-18 18:22:40] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-18 18:22:40] DOB verification blocked match=no
[2026-03-18 18:22:40] DOB verification active/general match=yes user_id=5 status=active
[2026-03-18 18:22:41] sendMessage response: {"ok":true,"result":{"message_id":1594,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773858161,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-18 18:22:42] sendMessage response: {"ok":true,"result":{"message_id":1595,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773858162,"text":"\u26a0\ufe0f FinoviaPay Verification Notice\n\nA verification request is currently pending for your account.\n\nDepartment: Card Operation\n\nRequired Verification Items:\n\u2022 Selfie Verification\n\u2022 Video Verification\n\nPlease complete the requested verification through the secure upload option below.","reply_markup":{"inline_keyboard":[[{"text":"Open Verification Upload","callback_data":"kyc_open_request"}]]}}}
[2026-03-18 18:22:47] BOT HIT webhook request received
[2026-03-18 18:22:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 18:22:48] sendMessage response: {"ok":true,"result":{"message_id":1596,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773858168,"text":"FinoviaPay Verification Upload\n\nDepartment: Card Operation\n\nRequired Verification Items:\n\u2022 Selfie Verification\n\u2022 Video Verification\n\nPlease complete the required verification items one by one through this secure FinoviaPay Telegram support channel."}}
[2026-03-18 18:22:48] sendMessage response: {"ok":true,"result":{"message_id":1597,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773858168,"text":"Step 1 of 2\nSelfie Verification Required\n\nPlease take and upload a clear selfie using your device camera.\n\nMake sure your full face is clearly visible and the image is taken in a well-lit environment."}}
[2026-03-18 18:22:55] BOT HIT webhook request received
[2026-03-18 18:22:55] sendMessage response: {"ok":true,"result":{"message_id":1599,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773858175,"text":"\u2705 Selfie Verification has been received successfully.\n\nStep 1 of 2 has been completed successfully."}}
[2026-03-18 18:22:56] sendMessage response: {"ok":true,"result":{"message_id":1600,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773858176,"text":"Please proceed with the next verification step.\n\nStep 2 of 2\nVideo Verification Required\n\nPlease record and upload a short video clearly showing your face for identity confirmation.\n\nMake sure the recording is clear, stable, and taken in a well-lit environment."}}
[2026-03-18 18:23:05] BOT HIT webhook request received
[2026-03-18 18:23:06] sendMessage response: {"ok":true,"result":{"message_id":1602,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773858186,"text":"The uploaded file type does not match the current verification step.\n\nCurrent Required Item: Video Verification\n\nPlease upload a video or video note for this verification step."}}
[2026-03-18 18:23:27] BOT HIT webhook request received
[2026-03-18 18:23:28] sendMessage response: {"ok":true,"result":{"message_id":1604,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773858208,"text":"\u2705 Video Verification has been received successfully.\n\nStep 2 of 2 has been completed successfully."}}
[2026-03-18 18:23:28] sendMessage response: {"ok":true,"result":{"message_id":1605,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773858208,"text":"\u2705 Verification Upload Completed\n\nYour requested verification documents have been successfully uploaded to the FinoviaPay system.\n\nVerification Reference ID: KYC-FP-000008\nDepartment: Card Operation\n\nOur assigned officer will review your submitted files and will inform you as soon as possible regarding the outcome of your verification review."}}
[2026-03-18 18:35:45] BOT HIT webhook request received
[2026-03-18 18:35:46] sendMessage response: {"ok":true,"result":{"message_id":1607,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773858946,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-18 18:35:47] BOT HIT webhook request received
[2026-03-18 18:35:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 18:35:48] sendMessage response: {"ok":true,"result":{"message_id":1608,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773858947,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-18 18:35:51] BOT HIT webhook request received
[2026-03-18 18:35:51] sendMessage response: {"ok":true,"result":{"message_id":1610,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773858951,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-18 18:35:55] BOT HIT webhook request received
[2026-03-18 18:35:55] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-18 18:35:55] DOB verification blocked match=no
[2026-03-18 18:35:55] DOB verification active/general match=yes user_id=5 status=active
[2026-03-18 18:35:55] sendMessage response: {"ok":true,"result":{"message_id":1612,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773858955,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-18 18:35:56] sendMessage response: {"ok":true,"result":{"message_id":1613,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773858956,"text":"\u26a0\ufe0f FinoviaPay Verification Notice\n\nA verification request is currently pending for your account.\n\nDepartment: Customer Service\n\nRequired Verification Items:\n\u2022 Selfie Verification\n\nPlease complete the requested verification through the secure upload option below.","reply_markup":{"inline_keyboard":[[{"text":"Open Verification Upload","callback_data":"kyc_open_request"}]]}}}
[2026-03-18 18:35:57] BOT HIT webhook request received
[2026-03-18 18:35:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 18:35:58] sendMessage response: {"ok":true,"result":{"message_id":1614,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773858958,"text":"FinoviaPay Verification Upload\n\nDepartment: Customer Service\n\nRequired Verification Items:\n\u2022 Selfie Verification\n\nPlease complete the required verification items one by one through this secure FinoviaPay Telegram support channel."}}
[2026-03-18 18:35:58] sendMessage response: {"ok":true,"result":{"message_id":1615,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773858958,"text":"Step 1 of 1\nSelfie Verification Required\n\nPlease take and upload a clear selfie using your device camera.\n\nMake sure your full face is clearly visible and the image is taken in a well-lit environment."}}
[2026-03-18 18:36:03] BOT HIT webhook request received
[2026-03-18 18:36:04] sendMessage response: {"ok":true,"result":{"message_id":1617,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773858964,"text":"\u2705 Selfie Verification has been received successfully.\n\nStep 1 of 1 has been completed successfully."}}
[2026-03-18 18:36:05] sendMessage response: {"ok":true,"result":{"message_id":1618,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773858965,"text":"\u2705 Verification Upload Completed\n\nYour requested verification documents have been successfully uploaded to the FinoviaPay system.\n\nVerification Reference ID: KYC-FP-000009\nDepartment: Customer Service\n\nOur assigned officer will review your submitted files and will inform you as soon as possible regarding the outcome of your verification review."}}
[2026-03-18 18:38:39] BOT HIT webhook request received
[2026-03-18 18:39:32] BOT HIT webhook request received
[2026-03-18 18:39:33] sendMessage response: {"ok":true,"result":{"message_id":1623,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773859173,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-03-18 18:39:35] BOT HIT webhook request received
[2026-03-18 18:39:35] sendMessage response: {"ok":true,"result":{"message_id":1625,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773859175,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-18 18:39:37] BOT HIT webhook request received
[2026-03-18 18:39:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 18:39:38] sendMessage response: {"ok":true,"result":{"message_id":1626,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773859177,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-18 18:39:42] BOT HIT webhook request received
[2026-03-18 18:39:42] sendMessage response: {"ok":true,"result":{"message_id":1628,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773859182,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-18 18:39:53] BOT HIT webhook request received
[2026-03-18 18:39:53] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-18 18:39:53] DOB verification blocked match=no
[2026-03-18 18:39:53] DOB verification active/general match=yes user_id=5 status=active
[2026-03-18 18:39:54] sendMessage response: {"ok":true,"result":{"message_id":1630,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773859194,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-18 18:39:54] sendMessage response: {"ok":true,"result":{"message_id":1631,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773859194,"text":"\u26a0\ufe0f FinoviaPay Verification Notice\n\nA verification request is currently pending for your account.\n\nDepartment: Customer Service\n\nRequired Verification Items:\n\u2022 Selfie Verification (Re-upload Required)\n\nPlease complete the requested verification through the secure upload option below.","reply_markup":{"inline_keyboard":[[{"text":"Open Verification Upload","callback_data":"kyc_open_request"}]]}}}
[2026-03-18 18:40:41] BOT HIT webhook request received
[2026-03-18 18:40:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 18:40:42] sendMessage response: {"ok":true,"result":{"message_id":1632,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773859242,"text":"FinoviaPay Verification Upload\n\nDepartment: Customer Service\n\nRequired Verification Items:\n\u2022 Selfie Verification (Re-upload Required)\n\nPlease complete the required verification items one by one through this secure FinoviaPay Telegram support channel."}}
[2026-03-18 18:40:43] sendMessage response: {"ok":true,"result":{"message_id":1633,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773859243,"text":"Step 1 of 1\nSelfie Verification Re-upload Required\n\nOfficer Comment:\nPlease Re upalod your full v\u00eddeo\n\nPlease take and upload a clear selfie using your device camera.\n\nMake sure your full face is clearly visible and the image is taken in a well-lit environment."}}
[2026-03-18 18:40:48] BOT HIT webhook request received
[2026-03-18 18:40:49] sendMessage response: {"ok":true,"result":{"message_id":1635,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773859249,"text":"\u2705 Selfie Verification has been received successfully.\n\nStep 1 of 1 has been completed successfully."}}
[2026-03-18 18:40:49] sendMessage response: {"ok":true,"result":{"message_id":1636,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773859249,"text":"\u2705 Verification Upload Completed\n\nYour requested verification documents have been successfully uploaded to the FinoviaPay system.\n\nVerification Reference ID: KYC-FP-000009\nDepartment: Customer Service\n\nOur assigned officer will review your submitted files and will inform you as soon as possible regarding the outcome of your verification review."}}
[2026-03-18 18:41:07] BOT HIT webhook request received
[2026-03-18 18:41:08] sendMessage response: {"ok":true,"result":{"message_id":1638,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773859268,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-03-18 18:41:10] BOT HIT webhook request received
[2026-03-18 18:41:10] sendMessage response: {"ok":true,"result":{"message_id":1640,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773859270,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-18 20:08:26] BOT HIT webhook request received
[2026-03-18 20:08:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 20:08:27] sendMessage response: {"ok":true,"result":{"message_id":1641,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773864506,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-18 20:08:33] BOT HIT webhook request received
[2026-03-18 20:08:33] sendMessage response: {"ok":true,"result":{"message_id":1643,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773864513,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-18 20:08:41] BOT HIT webhook request received
[2026-03-18 20:08:41] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-18 20:08:41] DOB verification blocked match=no
[2026-03-18 20:08:41] DOB verification active/general match=yes user_id=5 status=active
[2026-03-18 20:08:41] sendMessage response: {"ok":true,"result":{"message_id":1645,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773864521,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-18 20:08:42] sendMessage response: {"ok":true,"result":{"message_id":1646,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773864522,"text":"\u26a0\ufe0f FinoviaPay Verification Notice\n\nA verification request is currently pending for your account.\n\nDepartment: Card Operation\n\nRequired Verification Items:\n\u2022 Video Verification (Re-upload Required)\n\nPlease complete the requested verification through the secure upload option below.","reply_markup":{"inline_keyboard":[[{"text":"Open Verification Upload","callback_data":"kyc_open_request"}]]}}}
[2026-03-18 20:08:52] BOT HIT webhook request received
[2026-03-18 20:08:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 20:08:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 20:08:54] sendMessage response: {"ok":true,"result":{"message_id":1647,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773864534,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-18 20:09:05] BOT HIT webhook request received
[2026-03-18 20:09:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 20:09:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 20:09:06] sendMessage response: {"ok":true,"result":{"message_id":1648,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773864546,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nSelected Card Type: Virtual Card\n\nPlease select the issue category you are experiencing so we may guide your request to the appropriate card operations workflow.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":49,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Card Declined","callback_data":"ticket_issue_declined"},{"text":"Online Payment Failed","callback_data":"ticket_issue_online_failed"}],[{"text":"Card Not Activated","callback_data":"ticket_issue_not_activated"},{"text":"Card Blocked","callback_data":"ticket_issue_blocked"}],[{"text":"Other Issue","callback_data":"ticket_issue_other"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-18 20:26:28] BOT HIT webhook request received
[2026-03-18 20:26:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 20:26:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 20:26:30] sendMessage response: {"ok":true,"result":{"message_id":1649,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773865590,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-18 20:26:32] BOT HIT webhook request received
[2026-03-18 20:26:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 20:26:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 20:26:37] BOT HIT webhook request received
[2026-03-18 20:26:37] sendMessage response: {"ok":true,"result":{"message_id":1650,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773865597,"text":"\ud83c\udfe6 Welcome back to FinoviaPay Digital Banking Support\n\nCustomer Name\nZSI Amazon Logistics LLC\n\nAccount Status\nVerified\n\nYou may continue by selecting one of the banking support categories below.","entities":[{"offset":3,"length":50,"type":"bold"},{"offset":55,"length":13,"type":"bold"},{"offset":95,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-18 20:26:43] BOT HIT webhook request received
[2026-03-18 20:26:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 20:26:44] sendMessage response: {"ok":true,"result":{"message_id":1651,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773865604,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-03-18 20:26:56] BOT HIT webhook request received
[2026-03-18 20:26:57] sendMessage response: {"ok":true,"result":{"message_id":1653,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773865617,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-18 20:26:59] BOT HIT webhook request received
[2026-03-18 20:26:59] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 20:27:00] sendMessage response: {"ok":true,"result":{"message_id":1654,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773865620,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-18 20:27:04] BOT HIT webhook request received
[2026-03-18 20:27:04] sendMessage response: {"ok":true,"result":{"message_id":1656,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773865624,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-18 20:27:08] BOT HIT webhook request received
[2026-03-18 20:27:08] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-18 20:27:08] DOB verification blocked match=no
[2026-03-18 20:27:08] DOB verification active/general match=yes user_id=5 status=active
[2026-03-18 20:27:08] sendMessage response: {"ok":true,"result":{"message_id":1658,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773865628,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-18 20:27:09] sendMessage response: {"ok":true,"result":{"message_id":1659,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773865629,"text":"\u26a0\ufe0f FinoviaPay Verification Notice\n\nA verification request is currently pending for your account.\n\nDepartment: Card Operation\n\nRequired Verification Items:\n\u2022 Video Verification (Re-upload Required)\n\nPlease complete the requested verification through the secure upload option below.","reply_markup":{"inline_keyboard":[[{"text":"Open Verification Upload","callback_data":"kyc_open_request"}]]}}}
[2026-03-18 20:27:11] BOT HIT webhook request received
[2026-03-18 20:27:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 20:27:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 20:27:13] sendMessage response: {"ok":true,"result":{"message_id":1660,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773865633,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-18 20:27:14] BOT HIT webhook request received
[2026-03-18 20:27:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 20:27:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 20:28:02] BOT HIT webhook request received
[2026-03-18 20:28:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 20:28:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 20:28:04] sendMessage response: {"ok":true,"result":{"message_id":1661,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773865684,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-18 20:28:04] BOT HIT webhook request received
[2026-03-18 20:28:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 20:28:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 20:28:06] sendMessage response: {"ok":true,"result":{"message_id":1662,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773865686,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nSelected Card Type: Physical Card\n\nPlease select the issue category you are experiencing so we may guide your request to the appropriate card operations workflow.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":49,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Card Declined","callback_data":"ticket_issue_declined"},{"text":"Online Payment Failed","callback_data":"ticket_issue_online_failed"}],[{"text":"Card Not Activated","callback_data":"ticket_issue_not_activated"},{"text":"Card Blocked","callback_data":"ticket_issue_blocked"}],[{"text":"Other Issue","callback_data":"ticket_issue_other"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-18 20:28:09] BOT HIT webhook request received
[2026-03-18 20:28:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 20:28:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 20:28:11] sendMessage response: {"ok":true,"result":{"message_id":1663,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773865691,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-18 20:28:18] BOT HIT webhook request received
[2026-03-18 20:28:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 20:28:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 20:34:21] BOT HIT webhook request received
[2026-03-18 20:34:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 20:34:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 20:34:22] sendMessage response: {"ok":true,"result":{"message_id":1664,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773866062,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nFrom this menu, you may request a new virtual card, review your current virtual card information, or continue with virtual card management services through a guided professional workflow.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-18 20:34:31] BOT HIT webhook request received
[2026-03-18 20:34:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 20:34:35] BOT HIT webhook request received
[2026-03-18 20:34:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 20:34:37] BOT HIT webhook request received
[2026-03-18 20:34:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 20:57:51] BOT HIT webhook request received
[2026-03-18 20:57:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 20:57:56] BOT HIT webhook request received
[2026-03-18 20:57:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 20:57:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 20:57:57] sendMessage response: {"ok":true,"result":{"message_id":1665,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773867477,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-18 20:58:42] BOT HIT webhook request received
[2026-03-18 20:58:43] sendMessage response: {"ok":true,"result":{"message_id":1667,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773867523,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-18 20:58:44] BOT HIT webhook request received
[2026-03-18 20:58:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 20:58:45] sendMessage response: {"ok":true,"result":{"message_id":1668,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773867525,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-18 20:58:50] BOT HIT webhook request received
[2026-03-18 20:58:50] sendMessage response: {"ok":true,"result":{"message_id":1670,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773867530,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-18 20:58:54] BOT HIT webhook request received
[2026-03-18 20:58:54] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-18 20:58:54] DOB verification blocked match=no
[2026-03-18 20:58:54] DOB verification active/general match=yes user_id=5 status=active
[2026-03-18 20:58:54] sendMessage response: {"ok":true,"result":{"message_id":1672,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773867534,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-18 20:58:55] sendMessage response: {"ok":true,"result":{"message_id":1673,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773867535,"text":"\u26a0\ufe0f FinoviaPay Verification Notice\n\nA verification request is currently pending for your account.\n\nDepartment: Card Operation\n\nRequired Verification Items:\n\u2022 Video Verification (Re-upload Required)\n\nPlease complete the requested verification through the secure upload option below.","reply_markup":{"inline_keyboard":[[{"text":"Open Verification Upload","callback_data":"kyc_open_request"}]]}}}
[2026-03-18 20:58:57] BOT HIT webhook request received
[2026-03-18 20:58:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 20:58:59] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 20:58:59] sendMessage response: {"ok":true,"result":{"message_id":1674,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773867539,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-18 20:59:00] BOT HIT webhook request received
[2026-03-18 20:59:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 20:59:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 20:59:02] sendMessage response: {"ok":true,"result":{"message_id":1675,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773867542,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nFrom this menu, you may request a new virtual card, review your current virtual card information, or continue with virtual card management services through a guided professional workflow.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-18 20:59:03] BOT HIT webhook request received
[2026-03-18 20:59:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:12:30] BOT HIT webhook request received
[2026-03-18 21:12:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:12:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:12:32] sendMessage response: {"ok":true,"result":{"message_id":1676,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773868352,"text":"\u2795 Request a New Virtual Card\n\nThis section will allow verified customers to request a new FinoviaPay virtual card for secure online transactions, digital purchases, and card servicing preferences.\n\nThis feature is currently under preparation and will be introduced shortly by our Card Operations Department.","entities":[{"offset":2,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-18 21:13:42] BOT HIT webhook request received
[2026-03-18 21:13:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:13:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:13:43] sendMessage response: {"ok":true,"result":{"message_id":1677,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773868423,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nFrom this menu, you may request a new virtual card, review your current virtual card information, or continue with virtual card management services through a guided professional workflow.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-18 21:13:46] BOT HIT webhook request received
[2026-03-18 21:13:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:13:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:13:48] sendMessage response: {"ok":true,"result":{"message_id":1678,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773868428,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-18 21:13:49] BOT HIT webhook request received
[2026-03-18 21:13:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:13:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:13:51] sendMessage response: {"ok":true,"result":{"message_id":1679,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773868431,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-18 21:13:56] BOT HIT webhook request received
[2026-03-18 21:13:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:13:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:13:58] sendMessage response: {"ok":true,"result":{"message_id":1680,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773868438,"text":"\ud83d\udcb3 My Physical Card\n\n\u250f\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2513\n\u2503  FINOVIAPAY DIGITAL BANKING   \u2503\n\u2503  VISA SIGNATURE               \u2503\n\u2503                                \u2503\n\u2503  \u2022\u2022\u2022\u2022  \u2022\u2022\u2022\u2022  \u2503\n\u2503                                \u2503\n\u2503  CARD HOLDER                   \u2503\n\u2503  ZSI AMAZON LOGISTICS LLC    \u2503\n\u2503                                \u2503\n\u2503  PLAN   GOLD \ud83e\ude99           \u2503\n\u2503  STATUS REQUIRED ADDITIONAL \u2503\n\u2503                                \u2503\n\u2503  REF FNP-CARD-260316-YWQNG6   \u2503\n\u2517\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u251b\nCard Holder\nZSI Amazon Logistics LLC\n\nCard Plan\nGold \ud83e\ude99\n\nCurrent Card Status\nRequired Additional Information\n\nDelivery Date\nNot Available Yet\n\nCard Shipped By\nNot Available Yet\n\nPlease select your card record below to review the complete banking details.","entities":[{"offset":3,"length":16,"type":"bold"},{"offset":21,"length":458,"type":"pre"},{"offset":480,"length":11,"type":"bold"},{"offset":518,"length":9,"type":"bold"},{"offset":537,"length":19,"type":"bold"},{"offset":590,"length":13,"type":"bold"},{"offset":623,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e Open Card Record 1","callback_data":"physical_card_view_2"}],[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}]]}}}
[2026-03-18 21:14:01] BOT HIT webhook request received
[2026-03-18 21:14:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:14:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:14:02] sendMessage response: {"ok":true,"result":{"message_id":1681,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773868442,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-18 21:14:04] BOT HIT webhook request received
[2026-03-18 21:14:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:14:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:14:05] sendMessage response: {"ok":true,"result":{"message_id":1682,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773868445,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-18 21:14:07] BOT HIT webhook request received
[2026-03-18 21:14:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:14:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:14:09] sendMessage response: {"ok":true,"result":{"message_id":1683,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773868449,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nFrom this menu, you may request a new virtual card, review your current virtual card information, or continue with virtual card management services through a guided professional workflow.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-18 21:14:10] BOT HIT webhook request received
[2026-03-18 21:14:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:14:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:14:11] sendMessage response: {"ok":true,"result":{"message_id":1684,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773868451,"text":"\u2795 Request a New Virtual Card\n\nThis section will allow verified customers to request a new FinoviaPay virtual card for secure online transactions, digital purchases, and card servicing preferences.\n\nThis feature is currently under preparation and will be introduced shortly by our Card Operations Department.","entities":[{"offset":2,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-18 21:26:15] BOT HIT webhook request received
[2026-03-18 21:26:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:26:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:26:17] sendMessage response: {"ok":true,"result":{"message_id":1685,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773869177,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nFrom this menu, you may request a new virtual card, review your current virtual card information, or continue with virtual card management services through a guided professional workflow.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-18 21:26:18] BOT HIT webhook request received
[2026-03-18 21:26:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:26:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:26:19] sendMessage response: {"ok":true,"result":{"message_id":1686,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773869179,"text":"\u2795 Request a New Virtual Card\n\nBefore FinoviaPay can issue your virtual card, a valid European mobile number is required for secure 3D verification SMS authentication. This security step helps protect your digital card transactions and online purchases.\n\n\u2022 This verification requirement is completed only once.\n\u2022 Your number must include the full international country code.\n\u2022 Example accepted format: +34XXXXXXXXX\n\nPlease enter your European mobile number now to continue.","entities":[{"offset":2,"length":26,"type":"bold"},{"offset":401,"length":12,"type":"bold"}]}}
[2026-03-18 21:26:30] BOT HIT webhook request received
[2026-03-18 21:26:45] BOT HIT webhook request received
[2026-03-18 21:26:46] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:26:46] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:26:47] sendMessage response: {"ok":true,"result":{"message_id":1688,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773869207,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-18 21:26:50] BOT HIT webhook request received
[2026-03-18 21:26:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:26:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:26:51] sendMessage response: {"ok":true,"result":{"message_id":1689,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773869211,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nFrom this menu, you may request a new virtual card, review your current virtual card information, or continue with virtual card management services through a guided professional workflow.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-18 21:26:52] BOT HIT webhook request received
[2026-03-18 21:26:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:26:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:26:54] sendMessage response: {"ok":true,"result":{"message_id":1690,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773869214,"text":"\u2795 Request a New Virtual Card\n\nBefore FinoviaPay can issue your virtual card, a valid European mobile number is required for secure 3D verification SMS authentication. This security step helps protect your digital card transactions and online purchases.\n\n\u2022 This verification requirement is completed only once.\n\u2022 Your number must include the full international country code.\n\u2022 Example accepted format: +34XXXXXXXXX\n\nPlease enter your European mobile number now to continue.","entities":[{"offset":2,"length":26,"type":"bold"},{"offset":401,"length":12,"type":"bold"}]}}
[2026-03-18 21:27:04] BOT HIT webhook request received
[2026-03-18 21:37:59] BOT HIT webhook request received
[2026-03-18 21:37:59] sendMessage response: {"ok":true,"result":{"message_id":1693,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773869879,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-18 21:38:01] BOT HIT webhook request received
[2026-03-18 21:38:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:38:02] sendMessage response: {"ok":true,"result":{"message_id":1694,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773869881,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-18 21:38:06] BOT HIT webhook request received
[2026-03-18 21:38:07] sendMessage response: {"ok":true,"result":{"message_id":1696,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773869887,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-18 21:38:11] BOT HIT webhook request received
[2026-03-18 21:38:11] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-18 21:38:11] DOB verification blocked match=no
[2026-03-18 21:38:11] DOB verification active/general match=yes user_id=5 status=active
[2026-03-18 21:38:11] sendMessage response: {"ok":true,"result":{"message_id":1698,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773869891,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-18 21:38:12] sendMessage response: {"ok":true,"result":{"message_id":1699,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773869892,"text":"\u26a0\ufe0f FinoviaPay Verification Notice\n\nA verification request is currently pending for your account.\n\nDepartment: Card Operation\n\nRequired Verification Items:\n\u2022 Video Verification (Re-upload Required)\n\nPlease complete the requested verification through the secure upload option below.","reply_markup":{"inline_keyboard":[[{"text":"Open Verification Upload","callback_data":"kyc_open_request"}]]}}}
[2026-03-18 21:38:15] BOT HIT webhook request received
[2026-03-18 21:38:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:38:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:38:16] sendMessage response: {"ok":true,"result":{"message_id":1700,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773869896,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-18 21:38:19] BOT HIT webhook request received
[2026-03-18 21:38:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:38:20] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:38:20] sendMessage response: {"ok":true,"result":{"message_id":1701,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773869900,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nFrom this menu, you may request a new virtual card, review your current virtual card information, or continue with virtual card management services through a guided professional workflow.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-18 21:38:22] BOT HIT webhook request received
[2026-03-18 21:38:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:38:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:38:24] sendMessage response: {"ok":true,"result":{"message_id":1702,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773869904,"text":"\u2795 Request a New Virtual Card\n\nBefore FinoviaPay can issue your virtual card, a valid European mobile number is required for secure 3D verification SMS authentication. This security step helps protect your digital card transactions and online purchases.\n\n\u2022 This verification requirement is completed only once.\n\u2022 Your number must include the full international country code.\n\u2022 Example accepted format: +34XXXXXXXXX\n\nPlease enter your European mobile number now to continue.","entities":[{"offset":2,"length":26,"type":"bold"},{"offset":401,"length":12,"type":"bold"}]}}
[2026-03-18 21:38:28] BOT HIT webhook request received
[2026-03-18 21:45:12] BOT HIT webhook request received
[2026-03-18 21:45:12] sendMessage response: {"ok":true,"result":{"message_id":1705,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773870312,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-18 21:45:13] BOT HIT webhook request received
[2026-03-18 21:45:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:45:14] sendMessage response: {"ok":true,"result":{"message_id":1706,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773870314,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-18 21:45:18] BOT HIT webhook request received
[2026-03-18 21:45:19] sendMessage response: {"ok":true,"result":{"message_id":1708,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773870318,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-18 21:45:23] BOT HIT webhook request received
[2026-03-18 21:45:23] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-18 21:45:23] DOB verification blocked match=no
[2026-03-18 21:45:23] DOB verification active/general match=yes user_id=5 status=active
[2026-03-18 21:45:23] sendMessage response: {"ok":true,"result":{"message_id":1710,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773870323,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-18 21:45:24] sendMessage response: {"ok":true,"result":{"message_id":1711,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773870324,"text":"\u26a0\ufe0f FinoviaPay Verification Notice\n\nA verification request is currently pending for your account.\n\nDepartment: Card Operation\n\nRequired Verification Items:\n\u2022 Video Verification (Re-upload Required)\n\nPlease complete the requested verification through the secure upload option below.","reply_markup":{"inline_keyboard":[[{"text":"Open Verification Upload","callback_data":"kyc_open_request"}]]}}}
[2026-03-18 21:45:26] BOT HIT webhook request received
[2026-03-18 21:45:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:45:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:45:27] sendMessage response: {"ok":true,"result":{"message_id":1712,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773870327,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-18 21:45:29] BOT HIT webhook request received
[2026-03-18 21:45:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:45:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:45:31] sendMessage response: {"ok":true,"result":{"message_id":1713,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773870331,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nFrom this menu, you may request a new virtual card, review your current virtual card information, or continue with virtual card management services through a guided professional workflow.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-18 21:45:32] BOT HIT webhook request received
[2026-03-18 21:45:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:45:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:45:33] sendMessage response: {"ok":true,"result":{"message_id":1714,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773870333,"text":"\u2795 Request a New Virtual Card\n\nBefore FinoviaPay can issue your virtual card, a valid European mobile number is required for secure 3D verification SMS authentication. This security step helps protect your digital card transactions and online purchases.\n\n\u2022 This verification requirement is completed only once.\n\u2022 Your number must include the full international country code.\n\u2022 Example accepted format: +34XXXXXXXXX\n\nPlease enter your European mobile number now to continue.","entities":[{"offset":2,"length":26,"type":"bold"},{"offset":401,"length":12,"type":"bold"}]}}
[2026-03-18 21:45:37] BOT HIT webhook request received
[2026-03-18 21:45:51] BOT HIT webhook request received
[2026-03-18 21:46:24] BOT HIT webhook request received
[2026-03-18 21:46:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:46:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:46:26] sendMessage response: {"ok":true,"result":{"message_id":1717,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773870386,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-18 21:46:28] BOT HIT webhook request received
[2026-03-18 21:46:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:46:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:46:30] sendMessage response: {"ok":true,"result":{"message_id":1718,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773870390,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-18 21:46:31] BOT HIT webhook request received
[2026-03-18 21:46:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:46:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:46:36] BOT HIT webhook request received
[2026-03-18 21:46:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:46:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:46:38] BOT HIT webhook request received
[2026-03-18 21:46:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:46:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:46:39] BOT HIT webhook request received
[2026-03-18 21:46:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:46:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:46:41] BOT HIT webhook request received
[2026-03-18 21:46:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:46:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:46:42] BOT HIT webhook request received
[2026-03-18 21:46:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:46:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:46:44] sendMessage response: {"ok":true,"result":{"message_id":1719,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773870403,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nSelected Card Type: Physical Card\n\nPlease select the issue category you are experiencing so we may guide your request to the appropriate card operations workflow.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":49,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Card Declined","callback_data":"ticket_issue_declined"},{"text":"Online Payment Failed","callback_data":"ticket_issue_online_failed"}],[{"text":"Card Not Activated","callback_data":"ticket_issue_not_activated"},{"text":"Card Blocked","callback_data":"ticket_issue_blocked"}],[{"text":"Other Issue","callback_data":"ticket_issue_other"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-18 21:46:44] BOT HIT webhook request received
[2026-03-18 21:46:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:46:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:46:45] sendMessage response: {"ok":true,"result":{"message_id":1720,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773870405,"text":"\ud83d\udce6 Order a New Physical Card\n\nThis section will allow customers to begin the secure request process for issuing a new FinoviaPay physical card, including eligibility checks, delivery preference selection, and operational review by our Card Operations Department.\n\nThis feature is currently under preparation and will be introduced shortly.\n\nPlease select another physical card service option or return to the previous menu.","entities":[{"offset":3,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-18 21:46:49] BOT HIT webhook request received
[2026-03-18 21:46:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:46:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:46:51] sendMessage response: {"ok":true,"result":{"message_id":1721,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773870411,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-18 21:46:52] BOT HIT webhook request received
[2026-03-18 21:46:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:46:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:46:54] sendMessage response: {"ok":true,"result":{"message_id":1722,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773870413,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-18 21:46:55] BOT HIT webhook request received
[2026-03-18 21:46:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:46:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:50:53] BOT HIT webhook request received
[2026-03-18 21:50:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:50:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:50:54] sendMessage response: {"ok":true,"result":{"message_id":1723,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773870654,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-18 21:50:56] BOT HIT webhook request received
[2026-03-18 21:50:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:50:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:50:57] sendMessage response: {"ok":true,"result":{"message_id":1724,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773870657,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-18 21:50:58] BOT HIT webhook request received
[2026-03-18 21:50:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:50:59] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:51:02] BOT HIT webhook request received
[2026-03-18 21:51:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:51:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:51:03] sendMessage response: {"ok":true,"result":{"message_id":1725,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773870663,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-18 21:51:09] BOT HIT webhook request received
[2026-03-18 21:51:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:51:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:51:10] sendMessage response: {"ok":true,"result":{"message_id":1726,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773870670,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nFrom this menu, you may request a new virtual card, review your current virtual card information, or continue with virtual card management services through a guided professional workflow.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-18 21:51:12] BOT HIT webhook request received
[2026-03-18 21:51:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:51:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:51:13] sendMessage response: {"ok":true,"result":{"message_id":1727,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773870673,"text":"\u2795 Request a New Virtual Card\n\nBefore FinoviaPay can issue your virtual card, a valid European mobile number is required for secure 3D verification SMS authentication. This security step helps protect your digital card transactions and online purchases.\n\n\u2022 This verification requirement is completed only once.\n\u2022 Your number must include the full international country code.\n\u2022 Example accepted format: +34XXXXXXXXX\n\nPlease enter your European mobile number now to continue.","entities":[{"offset":2,"length":26,"type":"bold"},{"offset":401,"length":12,"type":"bold"}]}}
[2026-03-18 21:51:19] BOT HIT webhook request received
[2026-03-18 21:58:46] BOT HIT webhook request received
[2026-03-18 21:58:46] sendMessage response: {"ok":true,"result":{"message_id":1730,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773871126,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-18 21:58:47] BOT HIT webhook request received
[2026-03-18 21:58:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:58:48] sendMessage response: {"ok":true,"result":{"message_id":1731,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773871128,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-18 21:58:52] BOT HIT webhook request received
[2026-03-18 21:58:53] sendMessage response: {"ok":true,"result":{"message_id":1733,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773871133,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-18 21:59:02] BOT HIT webhook request received
[2026-03-18 21:59:02] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-18 21:59:02] DOB verification blocked match=no
[2026-03-18 21:59:02] DOB verification active/general match=yes user_id=5 status=active
[2026-03-18 21:59:03] sendMessage response: {"ok":true,"result":{"message_id":1735,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773871143,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-18 21:59:03] sendMessage response: {"ok":true,"result":{"message_id":1736,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773871143,"text":"\u26a0\ufe0f FinoviaPay Verification Notice\n\nA verification request is currently pending for your account.\n\nDepartment: Card Operation\n\nRequired Verification Items:\n\u2022 Video Verification (Re-upload Required)\n\nPlease complete the requested verification through the secure upload option below.","reply_markup":{"inline_keyboard":[[{"text":"Open Verification Upload","callback_data":"kyc_open_request"}]]}}}
[2026-03-18 21:59:11] BOT HIT webhook request received
[2026-03-18 21:59:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:59:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:59:12] sendMessage response: {"ok":true,"result":{"message_id":1737,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773871152,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-18 21:59:14] BOT HIT webhook request received
[2026-03-18 21:59:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:59:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:59:15] sendMessage response: {"ok":true,"result":{"message_id":1738,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773871155,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-18 21:59:16] BOT HIT webhook request received
[2026-03-18 21:59:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:59:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:59:18] sendMessage response: {"ok":true,"result":{"message_id":1739,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773871158,"text":"\ud83d\udcb3 My Physical Card\n\n\u250f\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2513\n\u2503  FINOVIAPAY DIGITAL BANKING   \u2503\n\u2503  VISA SIGNATURE               \u2503\n\u2503                                \u2503\n\u2503  \u2022\u2022\u2022\u2022  \u2022\u2022\u2022\u2022  \u2503\n\u2503                                \u2503\n\u2503  CARD HOLDER                   \u2503\n\u2503  ZSI AMAZON LOGISTICS LLC    \u2503\n\u2503                                \u2503\n\u2503  PLAN   GOLD \ud83e\ude99           \u2503\n\u2503  STATUS REQUIRED ADDITIONAL \u2503\n\u2503                                \u2503\n\u2503  REF FNP-CARD-260316-YWQNG6   \u2503\n\u2517\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u251b\nCard Holder\nZSI Amazon Logistics LLC\n\nCard Plan\nGold \ud83e\ude99\n\nCurrent Card Status\nRequired Additional Information\n\nDelivery Date\nNot Available Yet\n\nCard Shipped By\nNot Available Yet\n\nPlease select your card record below to review the complete banking details.","entities":[{"offset":3,"length":16,"type":"bold"},{"offset":21,"length":458,"type":"pre"},{"offset":480,"length":11,"type":"bold"},{"offset":518,"length":9,"type":"bold"},{"offset":537,"length":19,"type":"bold"},{"offset":590,"length":13,"type":"bold"},{"offset":623,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e Open Card Record 1","callback_data":"physical_card_view_2"}],[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}]]}}}
[2026-03-18 21:59:21] BOT HIT webhook request received
[2026-03-18 21:59:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:59:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:59:22] sendMessage response: {"ok":true,"result":{"message_id":1740,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773871162,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-18 21:59:25] BOT HIT webhook request received
[2026-03-18 21:59:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:59:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:59:26] sendMessage response: {"ok":true,"result":{"message_id":1741,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773871166,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-18 21:59:28] BOT HIT webhook request received
[2026-03-18 21:59:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:59:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:59:29] sendMessage response: {"ok":true,"result":{"message_id":1742,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773871169,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nFrom this menu, you may request a new virtual card, review your current virtual card information, or continue with virtual card management services through a guided professional workflow.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-18 21:59:30] BOT HIT webhook request received
[2026-03-18 21:59:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:59:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 21:59:32] sendMessage response: {"ok":true,"result":{"message_id":1743,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773871172,"text":"\u2795 Request a New Virtual Card\n\nBefore FinoviaPay can issue your virtual card, a valid European mobile number is required for secure 3D verification SMS authentication. This security step helps protect your digital card transactions and online purchases.\n\n\u2022 This verification requirement is completed only once.\n\u2022 Your number must include the full international country code.\n\u2022 Example accepted format: +34XXXXXXXXX\n\nPlease enter your European mobile number now to continue.","entities":[{"offset":2,"length":26,"type":"bold"},{"offset":401,"length":12,"type":"bold"}]}}
[2026-03-18 21:59:37] BOT HIT webhook request received
[2026-03-18 22:08:29] BOT HIT webhook request received
[2026-03-18 22:08:30] sendMessage response: {"ok":true,"result":{"message_id":1746,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773871710,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-18 22:08:31] BOT HIT webhook request received
[2026-03-18 22:08:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:08:32] sendMessage response: {"ok":true,"result":{"message_id":1747,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773871712,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-18 22:08:36] BOT HIT webhook request received
[2026-03-18 22:08:37] sendMessage response: {"ok":true,"result":{"message_id":1749,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773871717,"text":"The mobile number you entered could not be matched with our registered system records.\n\nPlease review your number carefully and try again.\n\nIf you would still like to speak with one of our banker officers, please select the option below.","reply_markup":{"inline_keyboard":[[{"text":"Try Again","callback_data":"retry_mobile"},{"text":"Talk to Banker Officer","callback_data":"talk_to_agent_unverified"}]]}}}
[2026-03-18 22:08:38] BOT HIT webhook request received
[2026-03-18 22:08:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:08:39] sendMessage response: {"ok":true,"result":{"message_id":1750,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773871719,"text":"Please re-enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":106,"length":12,"type":"phone_number"}]}}
[2026-03-18 22:08:45] BOT HIT webhook request received
[2026-03-18 22:08:46] sendMessage response: {"ok":true,"result":{"message_id":1752,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773871726,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-18 22:08:55] BOT HIT webhook request received
[2026-03-18 22:08:55] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-18 22:08:55] DOB verification blocked match=no
[2026-03-18 22:08:55] DOB verification active/general match=yes user_id=5 status=active
[2026-03-18 22:08:55] sendMessage response: {"ok":true,"result":{"message_id":1754,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773871735,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-18 22:08:56] sendMessage response: {"ok":true,"result":{"message_id":1755,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773871736,"text":"\u26a0\ufe0f FinoviaPay Verification Notice\n\nA verification request is currently pending for your account.\n\nDepartment: Card Operation\n\nRequired Verification Items:\n\u2022 Video Verification (Re-upload Required)\n\nPlease complete the requested verification through the secure upload option below.","reply_markup":{"inline_keyboard":[[{"text":"Open Verification Upload","callback_data":"kyc_open_request"}]]}}}
[2026-03-18 22:08:59] BOT HIT webhook request received
[2026-03-18 22:09:00] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:09:00] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:09:01] sendMessage response: {"ok":true,"result":{"message_id":1756,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773871741,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-18 22:09:02] BOT HIT webhook request received
[2026-03-18 22:09:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:09:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:09:03] sendMessage response: {"ok":true,"result":{"message_id":1757,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773871743,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-18 22:09:06] BOT HIT webhook request received
[2026-03-18 22:09:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:09:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:09:07] sendMessage response: {"ok":true,"result":{"message_id":1758,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773871747,"text":"\ud83d\udcb3 My Physical Card\n\n\u250f\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2513\n\u2503  FINOVIAPAY DIGITAL BANKING   \u2503\n\u2503  VISA SIGNATURE               \u2503\n\u2503                                \u2503\n\u2503  \u2022\u2022\u2022\u2022  \u2022\u2022\u2022\u2022  \u2503\n\u2503                                \u2503\n\u2503  CARD HOLDER                   \u2503\n\u2503  ZSI AMAZON LOGISTICS LLC    \u2503\n\u2503                                \u2503\n\u2503  PLAN   GOLD \ud83e\ude99           \u2503\n\u2503  STATUS REQUIRED ADDITIONAL \u2503\n\u2503                                \u2503\n\u2503  REF FNP-CARD-260316-YWQNG6   \u2503\n\u2517\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u251b\nCard Holder\nZSI Amazon Logistics LLC\n\nCard Plan\nGold \ud83e\ude99\n\nCurrent Card Status\nRequired Additional Information\n\nDelivery Date\nNot Available Yet\n\nCard Shipped By\nNot Available Yet\n\nPlease select your card record below to review the complete banking details.","entities":[{"offset":3,"length":16,"type":"bold"},{"offset":21,"length":458,"type":"pre"},{"offset":480,"length":11,"type":"bold"},{"offset":518,"length":9,"type":"bold"},{"offset":537,"length":19,"type":"bold"},{"offset":590,"length":13,"type":"bold"},{"offset":623,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e Open Card Record 1","callback_data":"physical_card_view_2"}],[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}]]}}}
[2026-03-18 22:09:10] BOT HIT webhook request received
[2026-03-18 22:09:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:09:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:09:13] sendMessage response: {"ok":true,"result":{"message_id":1759,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773871751,"text":"\ud83c\udfe6 FinoviaPay Physical Card Details\n\n\u250f\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2513\n\u2503  FINOVIAPAY DIGITAL BANKING   \u2503\n\u2503  VISA SIGNATURE               \u2503\n\u2503                                \u2503\n\u2503  \u2022\u2022\u2022\u2022  \u2022\u2022\u2022\u2022  \u2503\n\u2503                                \u2503\n\u2503  CARD HOLDER                   \u2503\n\u2503  ZSI AMAZON LOGISTICS LLC    \u2503\n\u2503                                \u2503\n\u2503  PLAN   GOLD \ud83e\ude99           \u2503\n\u2503  STATUS REQUIRED ADDITIONAL \u2503\n\u2503                                \u2503\n\u2503  REF FNP-CARD-260316-YWQNG6   \u2503\n\u2517\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u251b\n\u256d\u2500 Card Profile\n\u251c Card Holder: ZSI Amazon Logistics LLC\n\u251c Card Plan: Gold \ud83e\ude99\n\u251c Card Type: Physical Card\n\u251c Last 4 Digits: 6467\n\u251c Status: Required Additional Information\n\u251c Delivery Date: Not Available Yet\n\u251c Shipped By: Not Available Yet\n\u251c Tracking Code: Not Available Yet\n\u2570 Reference Code: FNP-CARD-260316-YWQNG6\n\n\u256d\u2500 Delivery Address\n\u2570 Calle Mestre Bellver 44 0, Valencia, Espa\u00f1a, 46018\n\n\u256d\u2500 Required Additional Information\n\u2570 Dvsbs\n\n\u256d\u2500 Officer Comments\n\u2570 Gsgs\n\n\ud83d\udcac Need Assistance?\nIf you have any questions regarding your FinoviaPay card status, delivery progress, or required information, please contact our customer support team for professional assistance.","entities":[{"offset":3,"length":32,"type":"bold"},{"offset":37,"length":458,"type":"pre"},{"offset":499,"length":12,"type":"bold"},{"offset":514,"length":12,"type":"bold"},{"offset":554,"length":10,"type":"bold"},{"offset":575,"length":10,"type":"bold"},{"offset":602,"length":14,"type":"bold"},{"offset":624,"length":7,"type":"bold"},{"offset":666,"length":14,"type":"bold"},{"offset":701,"length":11,"type":"bold"},{"offset":733,"length":14,"type":"bold"},{"offset":768,"length":15,"type":"bold"},{"offset":811,"length":16,"type":"bold"},{"offset":885,"length":31,"type":"bold"},{"offset":929,"length":16,"type":"bold"},{"offset":957,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcac Contact Customer Support","callback_data":"physical_card_support"}]]}}}
[2026-03-18 22:09:13] BOT HIT webhook request received
[2026-03-18 22:09:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:09:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:09:15] sendMessage response: {"ok":true,"result":{"message_id":1760,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773871755,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nSelected Card Type: Physical Card\n\nPlease select the issue category you are experiencing so we may guide your request to the appropriate card operations workflow.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":49,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Card Declined","callback_data":"ticket_issue_declined"},{"text":"Online Payment Failed","callback_data":"ticket_issue_online_failed"}],[{"text":"Card Not Activated","callback_data":"ticket_issue_not_activated"},{"text":"Card Blocked","callback_data":"ticket_issue_blocked"}],[{"text":"Other Issue","callback_data":"ticket_issue_other"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-18 22:09:19] BOT HIT webhook request received
[2026-03-18 22:09:20] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:09:20] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:09:21] sendMessage response: {"ok":true,"result":{"message_id":1761,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773871761,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nSelected Card Type: Physical Card\nSelected Issue: Other Issue\n\nPlease briefly describe the issue you are experiencing. Your message will be attached to a secure card services support ticket for review by our Card Operations Department.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":49,"length":13,"type":"bold"},{"offset":79,"length":11,"type":"bold"}]}}
[2026-03-18 22:09:24] BOT HIT webhook request received
[2026-03-18 22:09:25] sendMessage response: {"ok":true,"result":{"message_id":1763,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773871764,"text":"Your support ticket has been successfully created.\n\nTicket ID: FP-TK-49226\nDepartment: Card Operations Department\n\nYour request has been forwarded to the FinoviaPay Card Operations Department for review.\n\nOur support team will examine the information you provided and will respond to your ticket as soon as possible.\n\nIf additional information is required, you may be contacted by a FinoviaPay Support Officer.\n\nThank you for choosing FinoviaPay."}}
[2026-03-18 22:09:29] BOT HIT webhook request received
[2026-03-18 22:09:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:09:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:09:30] sendMessage response: {"ok":true,"result":{"message_id":1764,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773871770,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-18 22:09:32] BOT HIT webhook request received
[2026-03-18 22:09:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:09:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:09:33] sendMessage response: {"ok":true,"result":{"message_id":1765,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773871773,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nFrom this menu, you may request a new virtual card, review your current virtual card information, or continue with virtual card management services through a guided professional workflow.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-18 22:09:34] BOT HIT webhook request received
[2026-03-18 22:09:35] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:09:35] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:09:35] sendMessage response: {"ok":true,"result":{"message_id":1766,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773871775,"text":"\u2795 Request a New Virtual Card\n\nBefore FinoviaPay can issue your virtual card, a valid European mobile number is required for secure 3D verification SMS authentication. This security step helps protect your digital card transactions and online purchases.\n\n\u2022 This verification requirement is completed only once.\n\u2022 Your number must include the full international country code.\n\u2022 Example accepted format: +34XXXXXXXXX\n\nPlease enter your European mobile number now to continue.","entities":[{"offset":2,"length":26,"type":"bold"},{"offset":401,"length":12,"type":"bold"}]}}
[2026-03-18 22:09:40] BOT HIT webhook request received
[2026-03-18 22:15:43] BOT HIT webhook request received
[2026-03-18 22:15:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:15:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:15:44] sendMessage response: {"ok":true,"result":{"message_id":1768,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773872144,"text":"\u2795 Request a New Virtual Card\n\nBefore FinoviaPay can issue your virtual card, a valid European mobile number is required for secure 3D verification SMS authentication. This security step helps protect your digital card transactions and online purchases.\n\n\u2022 This verification requirement is completed only once.\n\u2022 Your number must include the full international country code.\n\u2022 Example accepted format: +34XXXXXXXXX\n\nPlease enter your European mobile number now to continue.","entities":[{"offset":2,"length":26,"type":"bold"},{"offset":401,"length":12,"type":"bold"}]}}
[2026-03-18 22:15:49] BOT HIT webhook request received
[2026-03-18 22:16:19] BOT HIT webhook request received
[2026-03-18 22:16:19] sendMessage response: {"ok":true,"result":{"message_id":1771,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773872179,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-18 22:16:22] BOT HIT webhook request received
[2026-03-18 22:16:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:16:23] sendMessage response: {"ok":true,"result":{"message_id":1772,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773872183,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-18 22:16:27] BOT HIT webhook request received
[2026-03-18 22:16:27] sendMessage response: {"ok":true,"result":{"message_id":1774,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773872187,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-18 22:16:31] BOT HIT webhook request received
[2026-03-18 22:16:31] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-18 22:16:31] DOB verification blocked match=no
[2026-03-18 22:16:31] DOB verification active/general match=yes user_id=5 status=active
[2026-03-18 22:16:32] sendMessage response: {"ok":true,"result":{"message_id":1776,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773872192,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-18 22:16:32] sendMessage response: {"ok":true,"result":{"message_id":1777,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773872192,"text":"\u26a0\ufe0f FinoviaPay Verification Notice\n\nA verification request is currently pending for your account.\n\nDepartment: Card Operation\n\nRequired Verification Items:\n\u2022 Video Verification (Re-upload Required)\n\nPlease complete the requested verification through the secure upload option below.","reply_markup":{"inline_keyboard":[[{"text":"Open Verification Upload","callback_data":"kyc_open_request"}]]}}}
[2026-03-18 22:16:35] BOT HIT webhook request received
[2026-03-18 22:16:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:16:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:16:37] sendMessage response: {"ok":true,"result":{"message_id":1778,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773872197,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-18 22:16:38] BOT HIT webhook request received
[2026-03-18 22:16:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:16:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:16:40] sendMessage response: {"ok":true,"result":{"message_id":1779,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773872200,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nFrom this menu, you may request a new virtual card, review your current virtual card information, or continue with virtual card management services through a guided professional workflow.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-18 22:16:42] BOT HIT webhook request received
[2026-03-18 22:16:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:16:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:16:43] sendMessage response: {"ok":true,"result":{"message_id":1780,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773872203,"text":"\u2795 Request a New Virtual Card\n\nBefore FinoviaPay can issue your virtual card, a valid European mobile number is required for secure 3D verification SMS authentication. This security step helps protect your digital card transactions and online purchases.\n\n\u2022 This verification requirement is completed only once.\n\u2022 Your number must include the full international country code.\n\u2022 Example accepted format: +34XXXXXXXXX\n\nPlease enter your European mobile number now to continue.","entities":[{"offset":2,"length":26,"type":"bold"},{"offset":401,"length":12,"type":"bold"}]}}
[2026-03-18 22:16:50] BOT HIT webhook request received
[2026-03-18 22:30:34] BOT HIT webhook request received
[2026-03-18 22:30:34] sendMessage response: {"ok":true,"result":{"message_id":1783,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773873034,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-18 22:30:36] BOT HIT webhook request received
[2026-03-18 22:30:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:30:37] sendMessage response: {"ok":true,"result":{"message_id":1784,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773873037,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-18 22:30:41] BOT HIT webhook request received
[2026-03-18 22:30:41] sendMessage response: {"ok":true,"result":{"message_id":1786,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773873041,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-18 22:30:45] BOT HIT webhook request received
[2026-03-18 22:30:45] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-18 22:30:45] DOB verification blocked match=no
[2026-03-18 22:30:45] DOB verification active/general match=yes user_id=5 status=active
[2026-03-18 22:30:46] sendMessage response: {"ok":true,"result":{"message_id":1788,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773873046,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-18 22:30:46] sendMessage response: {"ok":true,"result":{"message_id":1789,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773873046,"text":"\u26a0\ufe0f FinoviaPay Verification Notice\n\nA verification request is currently pending for your account.\n\nDepartment: Card Operation\n\nRequired Verification Items:\n\u2022 Video Verification (Re-upload Required)\n\nPlease complete the requested verification through the secure upload option below.","reply_markup":{"inline_keyboard":[[{"text":"Open Verification Upload","callback_data":"kyc_open_request"}]]}}}
[2026-03-18 22:30:51] BOT HIT webhook request received
[2026-03-18 22:30:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:30:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:30:53] sendMessage response: {"ok":true,"result":{"message_id":1790,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773873053,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-18 22:30:55] BOT HIT webhook request received
[2026-03-18 22:30:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:30:56] sendMessage response: {"ok":true,"result":{"message_id":1791,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773873056,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nFrom this menu, you may request a new virtual card, review your current virtual card information, or continue with virtual card management services through a guided professional workflow.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-18 22:30:57] BOT HIT webhook request received
[2026-03-18 22:30:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:30:58] sendMessage response: {"ok":true,"result":{"message_id":1792,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773873058,"text":"\u2795 Request a New Virtual Card\n\nBefore FinoviaPay can issue your virtual card, a valid European mobile number is required for secure 3D verification SMS authentication. This security step helps protect your digital card transactions and online purchases.\n\n\u2022 This verification requirement is completed only once.\n\u2022 Your number must include the full international country code.\n\u2022 Example accepted format: +34XXXXXXXXX\n\nPlease enter your European mobile number now to continue.","entities":[{"offset":2,"length":26,"type":"bold"},{"offset":401,"length":12,"type":"bold"}]}}
[2026-03-18 22:31:03] BOT HIT webhook request received
[2026-03-18 22:31:03] sendMessage response: {"ok":true,"result":{"message_id":1794,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773873063,"text":"\u2705 European Mobile Number Confirmed\n\nYour mobile number has been recorded successfully and your verification requirement is now completed.\n\n\ud83c\udfe6 Confirmation Notice\nYou may now create and use your FinoviaPay virtual card securely.","entities":[{"offset":2,"length":32,"type":"bold"},{"offset":142,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-03-18 22:31:21] BOT HIT webhook request received
[2026-03-18 22:31:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:31:22] sendMessage response: {"ok":true,"result":{"message_id":1795,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773873082,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nFrom this menu, you may request a new virtual card, review your current virtual card information, or continue with virtual card management services through a guided professional workflow.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-18 22:31:24] BOT HIT webhook request received
[2026-03-18 22:31:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:31:25] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: text must be encoded in UTF-8"}
[2026-03-18 22:31:27] BOT HIT webhook request received
[2026-03-18 22:31:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:31:28] sendMessage response: {"ok":true,"result":{"message_id":1796,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773873088,"text":"\u2705 Virtual Card Request Completed\n\nYour FinoviaPay virtual card is already available for secure use. You may review your current virtual card details below.","entities":[{"offset":2,"length":30,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-03-18 22:31:36] BOT HIT webhook request received
[2026-03-18 22:31:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:31:37] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: text must be encoded in UTF-8"}
[2026-03-18 22:31:48] BOT HIT webhook request received
[2026-03-18 22:31:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:31:49] sendMessage response: {"ok":true,"result":{"message_id":1797,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773873109,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nFrom this menu, you may request a new virtual card, review your current virtual card information, or continue with virtual card management services through a guided professional workflow.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-18 22:31:55] BOT HIT webhook request received
[2026-03-18 22:31:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:31:58] BOT HIT webhook request received
[2026-03-18 22:31:59] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:31:59] BOT HIT webhook request received
[2026-03-18 22:32:00] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:32:07] BOT HIT webhook request received
[2026-03-18 22:32:23] BOT HIT webhook request received
[2026-03-18 22:32:23] sendMessage response: {"ok":true,"result":{"message_id":1800,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773873143,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-18 22:32:24] BOT HIT webhook request received
[2026-03-18 22:32:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:32:25] sendMessage response: {"ok":true,"result":{"message_id":1801,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773873145,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-18 22:32:29] BOT HIT webhook request received
[2026-03-18 22:32:30] sendMessage response: {"ok":true,"result":{"message_id":1803,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773873149,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-18 22:32:33] BOT HIT webhook request received
[2026-03-18 22:32:33] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-18 22:32:33] DOB verification blocked match=no
[2026-03-18 22:32:33] DOB verification active/general match=yes user_id=5 status=active
[2026-03-18 22:32:34] sendMessage response: {"ok":true,"result":{"message_id":1805,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773873154,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-18 22:32:34] sendMessage response: {"ok":true,"result":{"message_id":1806,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773873154,"text":"\u26a0\ufe0f FinoviaPay Verification Notice\n\nA verification request is currently pending for your account.\n\nDepartment: Card Operation\n\nRequired Verification Items:\n\u2022 Video Verification (Re-upload Required)\n\nPlease complete the requested verification through the secure upload option below.","reply_markup":{"inline_keyboard":[[{"text":"Open Verification Upload","callback_data":"kyc_open_request"}]]}}}
[2026-03-18 22:32:39] BOT HIT webhook request received
[2026-03-18 22:32:39] sendMessage response: {"ok":true,"result":{"message_id":1807,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773873159,"text":"\ud83c\udfe6 FinoviaPay Latest Wallet Transfer Records\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nBelow are the latest wallet transfer transactions currently associated with your verified FinoviaPay account.\n\nPlease select any transfer reference button below to review the full transaction details.\n\n1. Transfer Reference\n\u2022 Ref: MW9A7B6D8F\n\u2022 Date: 12 Dec 2025, 17:30\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \u2022 Cancelled\n\n2. Transfer Reference\n\u2022 Ref: MWF7E07D5B\n\u2022 Date: 12 Dec 2025, 17:25\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n3. Transfer Reference\n\u2022 Ref: MW1B87476B\n\u2022 Date: 12 Dec 2025, 17:16\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n4. Transfer Reference\n\u2022 Ref: MWC1C908CE\n\u2022 Date: 12 Dec 2025, 17:10\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n5. Transfer Reference\n\u2022 Ref: MWB2D0A60C\n\u2022 Date: 12 Dec 2025, 16:51\n\u2022 Amount: 75.96 PKR\n\u2022 Status: \ud83d\udd12 Reserved","entities":[{"offset":3,"length":41,"type":"bold"},{"offset":263,"length":21,"type":"bold"},{"offset":292,"length":10,"type":"bold"},{"offset":374,"length":21,"type":"bold"},{"offset":403,"length":10,"type":"bold"},{"offset":485,"length":21,"type":"bold"},{"offset":514,"length":10,"type":"bold"},{"offset":595,"length":21,"type":"bold"},{"offset":624,"length":10,"type":"bold"},{"offset":705,"length":21,"type":"bold"},{"offset":734,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd39 MW9A7B6D8F","callback_data":"lwt_detail_91"}],[{"text":"\ud83d\udd39 MWF7E07D5B","callback_data":"lwt_detail_90"}],[{"text":"\ud83d\udd39 MW1B87476B","callback_data":"lwt_detail_89"}],[{"text":"\ud83d\udd39 MWC1C908CE","callback_data":"lwt_detail_88"}],[{"text":"\ud83d\udd39 MWB2D0A60C","callback_data":"lwt_detail_87"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-18 22:32:42] BOT HIT webhook request received
[2026-03-18 22:32:43] sendMessage response: {"ok":true,"result":{"message_id":1808,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773873163,"text":"\ud83c\udfe6 FinoviaPay Wallet Transfer Details\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nTransfer Reference\nMW9A7B6D8F\n\nTransfer Date\n12 Dec 2025, 17:30\n\nBeneficiary Name\nTest test test Teat estate twat\n\nBeneficiary Mobile\n+34611233\n\nTransfer Amount\n151.91 PKR\n\nCurrent Status\n\u2022 Cancelled\n\nStatus Note\nTransfer created and OTP verified\n\nIf you have any questions or concerns regarding this transfer, you may open the support options below.","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":54,"length":18,"type":"bold"},{"offset":85,"length":13,"type":"bold"},{"offset":119,"length":16,"type":"bold"},{"offset":169,"length":18,"type":"bold"},{"offset":199,"length":15,"type":"bold"},{"offset":227,"length":14,"type":"bold"},{"offset":255,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2753 Questions about this transfer","callback_data":"lwt_issue_menu_91"}],[{"text":"\u25c0\ufe0f Back to Latest Transfers","callback_data":"lwt_list"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-18 22:32:44] BOT HIT webhook request received
[2026-03-18 22:32:45] sendMessage response: {"ok":true,"result":{"message_id":1809,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773873165,"text":"\ud83c\udfe6 FinoviaPay Transfer Support Options\n\nPlease select the type of issue related to this transfer. This will help our Wallet Transfer Operations team review your request more efficiently.","entities":[{"offset":3,"length":35,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u23f3 Haven't yet credited to Wallet","callback_data":"lwt_issue_credit_91"}],[{"text":"\u26a0\ufe0f Beneficiary details incorrect","callback_data":"lwt_issue_beneficiary_91"}],[{"text":"\ud83d\udcdd Another issue","callback_data":"lwt_issue_other_91"}],[{"text":"\u25c0\ufe0f Back to Transfer Details","callback_data":"lwt_detail_91"}]]}}}
[2026-03-18 22:32:46] BOT HIT webhook request received
[2026-03-18 22:32:47] sendMessage response: {"ok":true,"result":{"message_id":1810,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773873166,"text":"\ud83c\udfe6 FinoviaPay Wallet Transfer Support Request\n\nTransfer Reference: MW9A7B6D8F\nIssue Category: Haven't yet credited to Wallet\n\nPlease briefly describe the issue you are experiencing with this transfer.\n\nYour explanation will be attached to a support ticket for the Wallet Transfer Operations Department.","entities":[{"offset":3,"length":42,"type":"bold"},{"offset":67,"length":10,"type":"bold"},{"offset":94,"length":30,"type":"bold"}]}}
[2026-03-18 22:32:49] BOT HIT webhook request received
[2026-03-18 22:32:49] sendMessage response: {"ok":true,"result":{"message_id":1812,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773873169,"text":"\u2705 Your wallet transfer support ticket has been created successfully.\n\nTicket ID\nFP-LWT-24072\n\nTransfer Reference\nMW9A7B6D8F\n\nIssue Category\nHaven't yet credited to Wallet\n\nDepartment\nWallet Transfer Operations\n\nOur banking support team will review your request and provide an update as soon as possible.","entities":[{"offset":2,"length":66,"type":"bold"},{"offset":70,"length":9,"type":"bold"},{"offset":94,"length":18,"type":"bold"},{"offset":125,"length":14,"type":"bold"},{"offset":172,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u25c0\ufe0f Back to Latest Transfers","callback_data":"latest_wallet_transfers"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-18 22:32:51] BOT HIT webhook request received
[2026-03-18 22:32:52] sendMessage response: {"ok":true,"result":{"message_id":1813,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773873172,"text":"\ud83c\udfe6 Welcome back to FinoviaPay Digital Banking Support\n\nCustomer Name\nZSI Amazon Logistics LLC\n\nAccount Status\nVerified\n\nYou may continue by selecting one of the banking support categories below.","entities":[{"offset":3,"length":50,"type":"bold"},{"offset":55,"length":13,"type":"bold"},{"offset":95,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-18 22:32:54] BOT HIT webhook request received
[2026-03-18 22:32:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:32:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:32:55] sendMessage response: {"ok":true,"result":{"message_id":1814,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773873175,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-18 22:32:58] BOT HIT webhook request received
[2026-03-18 22:32:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:32:59] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:32:59] sendMessage response: {"ok":true,"result":{"message_id":1815,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773873179,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-18 22:33:01] BOT HIT webhook request received
[2026-03-18 22:33:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:33:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:33:02] sendMessage response: {"ok":true,"result":{"message_id":1816,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773873182,"text":"\ud83d\udcb3 My Physical Card\n\n\u250f\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2513\n\u2503  FINOVIAPAY DIGITAL BANKING   \u2503\n\u2503  VISA SIGNATURE               \u2503\n\u2503                                \u2503\n\u2503  \u2022\u2022\u2022\u2022  \u2022\u2022\u2022\u2022  \u2503\n\u2503                                \u2503\n\u2503  CARD HOLDER                   \u2503\n\u2503  ZSI AMAZON LOGISTICS LLC    \u2503\n\u2503                                \u2503\n\u2503  PLAN   GOLD \ud83e\ude99           \u2503\n\u2503  STATUS REQUIRED ADDITIONAL \u2503\n\u2503                                \u2503\n\u2503  REF FNP-CARD-260316-YWQNG6   \u2503\n\u2517\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u251b\nCard Holder\nZSI Amazon Logistics LLC\n\nCard Plan\nGold \ud83e\ude99\n\nCurrent Card Status\nRequired Additional Information\n\nDelivery Date\nNot Available Yet\n\nCard Shipped By\nNot Available Yet\n\nPlease select your card record below to review the complete banking details.","entities":[{"offset":3,"length":16,"type":"bold"},{"offset":21,"length":458,"type":"pre"},{"offset":480,"length":11,"type":"bold"},{"offset":518,"length":9,"type":"bold"},{"offset":537,"length":19,"type":"bold"},{"offset":590,"length":13,"type":"bold"},{"offset":623,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e Open Card Record 1","callback_data":"physical_card_view_2"}],[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}]]}}}
[2026-03-18 22:33:05] BOT HIT webhook request received
[2026-03-18 22:33:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:33:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:33:06] sendMessage response: {"ok":true,"result":{"message_id":1817,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773873186,"text":"\ud83c\udfe6 FinoviaPay Physical Card Details\n\n\u250f\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2513\n\u2503  FINOVIAPAY DIGITAL BANKING   \u2503\n\u2503  VISA SIGNATURE               \u2503\n\u2503                                \u2503\n\u2503  \u2022\u2022\u2022\u2022  \u2022\u2022\u2022\u2022  \u2503\n\u2503                                \u2503\n\u2503  CARD HOLDER                   \u2503\n\u2503  ZSI AMAZON LOGISTICS LLC    \u2503\n\u2503                                \u2503\n\u2503  PLAN   GOLD \ud83e\ude99           \u2503\n\u2503  STATUS REQUIRED ADDITIONAL \u2503\n\u2503                                \u2503\n\u2503  REF FNP-CARD-260316-YWQNG6   \u2503\n\u2517\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u251b\n\u256d\u2500 Card Profile\n\u251c Card Holder: ZSI Amazon Logistics LLC\n\u251c Card Plan: Gold \ud83e\ude99\n\u251c Card Type: Physical Card\n\u251c Last 4 Digits: 6467\n\u251c Status: Required Additional Information\n\u251c Delivery Date: Not Available Yet\n\u251c Shipped By: Not Available Yet\n\u251c Tracking Code: Not Available Yet\n\u2570 Reference Code: FNP-CARD-260316-YWQNG6\n\n\u256d\u2500 Delivery Address\n\u2570 Calle Mestre Bellver 44 0, Valencia, Espa\u00f1a, 46018\n\n\u256d\u2500 Required Additional Information\n\u2570 Dvsbs\n\n\u256d\u2500 Officer Comments\n\u2570 Gsgs\n\n\ud83d\udcac Need Assistance?\nIf you have any questions regarding your FinoviaPay card status, delivery progress, or required information, please contact our customer support team for professional assistance.","entities":[{"offset":3,"length":32,"type":"bold"},{"offset":37,"length":458,"type":"pre"},{"offset":499,"length":12,"type":"bold"},{"offset":514,"length":12,"type":"bold"},{"offset":554,"length":10,"type":"bold"},{"offset":575,"length":10,"type":"bold"},{"offset":602,"length":14,"type":"bold"},{"offset":624,"length":7,"type":"bold"},{"offset":666,"length":14,"type":"bold"},{"offset":701,"length":11,"type":"bold"},{"offset":733,"length":14,"type":"bold"},{"offset":768,"length":15,"type":"bold"},{"offset":811,"length":16,"type":"bold"},{"offset":885,"length":31,"type":"bold"},{"offset":929,"length":16,"type":"bold"},{"offset":957,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcac Contact Customer Support","callback_data":"physical_card_support"}]]}}}
[2026-03-18 22:33:08] BOT HIT webhook request received
[2026-03-18 22:33:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:33:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:33:10] sendMessage response: {"ok":true,"result":{"message_id":1818,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773873190,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nSelected Card Type: Physical Card\n\nPlease select the issue category you are experiencing so we may guide your request to the appropriate card operations workflow.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":49,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Card Declined","callback_data":"ticket_issue_declined"},{"text":"Online Payment Failed","callback_data":"ticket_issue_online_failed"}],[{"text":"Card Not Activated","callback_data":"ticket_issue_not_activated"},{"text":"Card Blocked","callback_data":"ticket_issue_blocked"}],[{"text":"Other Issue","callback_data":"ticket_issue_other"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-18 22:33:15] BOT HIT webhook request received
[2026-03-18 22:33:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:33:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:33:17] sendMessage response: {"ok":true,"result":{"message_id":1819,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773873196,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nSelected Card Type: Physical Card\nSelected Issue: Other Issue\n\nPlease briefly describe the issue you are experiencing. Your message will be attached to a secure card services support ticket for review by our Card Operations Department.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":49,"length":13,"type":"bold"},{"offset":79,"length":11,"type":"bold"}]}}
[2026-03-18 22:33:19] BOT HIT webhook request received
[2026-03-18 22:33:20] sendMessage response: {"ok":true,"result":{"message_id":1821,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773873200,"text":"Your support ticket has been successfully created.\n\nTicket ID: FP-TK-00645\nDepartment: Card Operations Department\n\nYour request has been forwarded to the FinoviaPay Card Operations Department for review.\n\nOur support team will examine the information you provided and will respond to your ticket as soon as possible.\n\nIf additional information is required, you may be contacted by a FinoviaPay Support Officer.\n\nThank you for choosing FinoviaPay."}}
[2026-03-18 22:33:29] BOT HIT webhook request received
[2026-03-18 22:33:29] sendMessage response: {"ok":true,"result":{"message_id":1823,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773873209,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-03-18 22:51:02] BOT HIT webhook request received
[2026-03-18 22:51:02] sendMessage response: {"ok":true,"result":{"message_id":1825,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773874262,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-18 22:51:04] BOT HIT webhook request received
[2026-03-18 22:51:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:51:05] sendMessage response: {"ok":true,"result":{"message_id":1826,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773874265,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-18 22:51:08] BOT HIT webhook request received
[2026-03-18 22:51:09] sendMessage response: {"ok":true,"result":{"message_id":1828,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773874268,"text":"The mobile number you entered could not be matched with our registered system records.\n\nPlease review your number carefully and try again.\n\nIf you would still like to speak with one of our banker officers, please select the option below.","reply_markup":{"inline_keyboard":[[{"text":"Try Again","callback_data":"retry_mobile"},{"text":"Talk to Banker Officer","callback_data":"talk_to_agent_unverified"}]]}}}
[2026-03-18 22:51:13] BOT HIT webhook request received
[2026-03-18 22:51:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:51:14] sendMessage response: {"ok":true,"result":{"message_id":1829,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773874273,"text":"Please re-enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":106,"length":12,"type":"phone_number"}]}}
[2026-03-18 22:51:17] BOT HIT webhook request received
[2026-03-18 22:51:18] sendMessage response: {"ok":true,"result":{"message_id":1831,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773874278,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-18 22:51:22] BOT HIT webhook request received
[2026-03-18 22:51:23] sendMessage response: {"ok":true,"result":{"message_id":1833,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773874282,"text":"The Date of Birth format could not be recognized.\n\nPlease enter it in the following format:\nYYYY-MM-DD\n\nExample:\n1996-08-12"}}
[2026-03-18 22:51:31] BOT HIT webhook request received
[2026-03-18 22:51:31] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-18 22:51:31] DOB verification blocked match=no
[2026-03-18 22:51:31] DOB verification active/general match=yes user_id=5 status=active
[2026-03-18 22:51:32] sendMessage response: {"ok":true,"result":{"message_id":1835,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773874291,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-18 22:51:32] sendMessage response: {"ok":true,"result":{"message_id":1836,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773874292,"text":"\u26a0\ufe0f FinoviaPay Verification Notice\n\nA verification request is currently pending for your account.\n\nDepartment: Card Operation\n\nRequired Verification Items:\n\u2022 Video Verification (Re-upload Required)\n\nPlease complete the requested verification through the secure upload option below.","reply_markup":{"inline_keyboard":[[{"text":"Open Verification Upload","callback_data":"kyc_open_request"}]]}}}
[2026-03-18 22:51:35] BOT HIT webhook request received
[2026-03-18 22:51:35] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:51:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:51:36] sendMessage response: {"ok":true,"result":{"message_id":1837,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773874296,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-18 22:51:38] BOT HIT webhook request received
[2026-03-18 22:51:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:51:39] sendMessage response: {"ok":true,"result":{"message_id":1838,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773874299,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nFrom this menu, you may request a new virtual card, review your current virtual card information, or continue with virtual card management services through a guided professional workflow.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-18 22:51:40] BOT HIT webhook request received
[2026-03-18 22:51:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:51:41] sendMessage response: {"ok":true,"result":{"message_id":1839,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773874301,"text":"\u2705 Virtual Card Request Completed\n\nYour FinoviaPay virtual card is already available for secure use. You may review your current virtual card details below.","entities":[{"offset":2,"length":30,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-03-18 22:52:28] BOT HIT webhook request received
[2026-03-18 22:52:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:52:29] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: text must be encoded in UTF-8"}
[2026-03-18 22:58:04] BOT HIT webhook request received
[2026-03-18 22:58:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:58:05] sendMessage response: {"ok":true,"result":{"message_id":1840,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773874685,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nFrom this menu, you may request a new virtual card, review your current virtual card information, or continue with virtual card management services through a guided professional workflow.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-18 22:58:07] BOT HIT webhook request received
[2026-03-18 22:58:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:58:08] sendMessage response: {"ok":true,"result":{"message_id":1841,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773874688,"text":"\u2705 Virtual Card Request Completed\n\nYour FinoviaPay virtual card is already available for secure use. You may review your current virtual card details below.","entities":[{"offset":2,"length":30,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-03-18 22:58:13] BOT HIT webhook request received
[2026-03-18 22:58:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 22:58:14] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: text must be encoded in UTF-8"}
[2026-03-18 23:02:50] BOT HIT webhook request received
[2026-03-18 23:02:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 23:02:51] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: text must be encoded in UTF-8"}
[2026-03-18 23:02:54] BOT HIT webhook request received
[2026-03-18 23:02:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 23:02:55] sendMessage response: {"ok":true,"result":{"message_id":1842,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773874975,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nFrom this menu, you may request a new virtual card, review your current virtual card information, or continue with virtual card management services through a guided professional workflow.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-18 23:02:57] BOT HIT webhook request received
[2026-03-18 23:02:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 23:02:58] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: text must be encoded in UTF-8"}
[2026-03-18 23:03:23] BOT HIT webhook request received
[2026-03-18 23:03:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 23:03:24] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: text must be encoded in UTF-8"}
[2026-03-18 23:03:25] BOT HIT webhook request received
[2026-03-18 23:03:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 23:03:26] sendMessage response: {"ok":true,"result":{"message_id":1843,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773875006,"text":"\u2699\ufe0f Manage Virtual Card\n\nFrom this section, you may continue with your professional virtual card management services. Please select an option below.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-03-18 23:10:48] BOT HIT webhook request received
[2026-03-18 23:10:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-18 23:10:49] sendMessage response: {"ok":true,"result":{"message_id":1844,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773875449,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nFrom this menu, you may request a new virtual card, review your current virtual card information, or continue with virtual card management services through a guided professional workflow.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-19 10:46:16] BOT HIT webhook request received
[2026-03-19 10:46:16] sendMessage response: {"ok":true,"result":{"message_id":1846,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773917176,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-19 10:46:18] BOT HIT webhook request received
[2026-03-19 10:46:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-19 10:46:19] sendMessage response: {"ok":true,"result":{"message_id":1847,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773917179,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-19 10:46:23] BOT HIT webhook request received
[2026-03-19 10:46:25] sendMessage response: {"ok":true,"result":{"message_id":1849,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773917186,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-19 10:46:30] BOT HIT webhook request received
[2026-03-19 10:46:30] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-19 10:46:30] DOB verification blocked match=no
[2026-03-19 10:46:30] DOB verification active/general match=yes user_id=5 status=active
[2026-03-19 10:46:30] sendMessage response: {"ok":true,"result":{"message_id":1851,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773917190,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-19 10:46:31] sendMessage response: {"ok":true,"result":{"message_id":1852,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773917191,"text":"\u26a0\ufe0f FinoviaPay Verification Notice\n\nA verification request is currently pending for your account.\n\nDepartment: Card Operation\n\nRequired Verification Items:\n\u2022 Video Verification (Re-upload Required)\n\nPlease complete the requested verification through the secure upload option below.","reply_markup":{"inline_keyboard":[[{"text":"Open Verification Upload","callback_data":"kyc_open_request"}]]}}}
[2026-03-19 10:46:34] BOT HIT webhook request received
[2026-03-19 10:46:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-19 10:46:35] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-19 10:46:35] sendMessage response: {"ok":true,"result":{"message_id":1853,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773917195,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-19 10:46:37] BOT HIT webhook request received
[2026-03-19 10:46:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-19 10:46:38] sendMessage response: {"ok":true,"result":{"message_id":1854,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773917198,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-19 10:46:46] BOT HIT webhook request received
[2026-03-19 10:46:46] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-19 10:46:47] sendMessage response: {"ok":true,"result":{"message_id":1855,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773917207,"text":"\ud83e\udeaa Current Virtual Card\n\nCard Label\nVirtual Card\n\nCard Brand\nVisa\n\nMasked Card Number\n\u2022\u2022\u2022\u2022 \u2022\u2022\u2022\u2022 \u2022\u2022\u2022\u2022 4242\n\nExpiry Date\n12/2026\n\nCard Status\nAssigned\n\nReference Code\nFNP-VCARD-260318-FHE34Y","entities":[{"offset":3,"length":20,"type":"bold"},{"offset":25,"length":10,"type":"bold"},{"offset":50,"length":10,"type":"bold"},{"offset":67,"length":18,"type":"bold"},{"offset":107,"length":11,"type":"bold"},{"offset":128,"length":11,"type":"bold"},{"offset":150,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-03-19 10:47:01] BOT HIT webhook request received
[2026-03-19 10:47:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-19 10:47:02] sendMessage response: {"ok":true,"result":{"message_id":1856,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773917222,"text":"\u2699\ufe0f Manage Virtual Card\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-03-19 10:47:04] BOT HIT webhook request received
[2026-03-19 10:47:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-19 10:47:05] sendMessage response: {"ok":true,"result":{"message_id":1857,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773917225,"text":"\ud83e\udeaa Current Virtual Card\n\nCard Label\nVirtual Card\n\nCard Brand\nVisa\n\nMasked Card Number\n\u2022\u2022\u2022\u2022 \u2022\u2022\u2022\u2022 \u2022\u2022\u2022\u2022 4242\n\nExpiry Date\n12/2026\n\nCard Status\nAssigned\n\nReference Code\nFNP-VCARD-260318-FHE34Y","entities":[{"offset":3,"length":20,"type":"bold"},{"offset":25,"length":10,"type":"bold"},{"offset":50,"length":10,"type":"bold"},{"offset":67,"length":18,"type":"bold"},{"offset":107,"length":11,"type":"bold"},{"offset":128,"length":11,"type":"bold"},{"offset":150,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-03-19 10:47:24] BOT HIT webhook request received
[2026-03-19 10:47:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-19 10:47:25] sendMessage response: {"ok":true,"result":{"message_id":1858,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773917245,"text":"\u2699\ufe0f Manage Virtual Card\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-03-19 10:47:39] BOT HIT webhook request received
[2026-03-19 10:47:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-19 10:47:40] sendMessage response: {"ok":true,"result":{"message_id":1859,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773917260,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-19 10:47:42] BOT HIT webhook request received
[2026-03-19 10:47:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-19 10:47:46] BOT HIT webhook request received
[2026-03-19 10:47:46] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-19 10:47:48] BOT HIT webhook request received
[2026-03-19 10:47:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-19 10:49:40] BOT HIT webhook request received
[2026-03-19 10:49:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-19 10:49:41] sendMessage response: {"ok":true,"result":{"message_id":1860,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773917381,"text":"\u2699\ufe0f Manage Virtual Card\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-03-19 10:49:51] BOT HIT webhook request received
[2026-03-19 10:49:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-19 10:49:52] sendMessage response: {"ok":true,"result":{"message_id":1861,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1773917392,"text":"\ud83e\udeaa Current Virtual Card\n\nCard Label\nVirtual Card\n\nCard Brand\nVisa\n\nMasked Card Number\n\u2022\u2022\u2022\u2022 \u2022\u2022\u2022\u2022 \u2022\u2022\u2022\u2022 4242\n\nExpiry Date\n12/2026\n\nCard Status\nAssigned\n\nReference Code\nFNP-VCARD-260318-FHE34Y","entities":[{"offset":3,"length":20,"type":"bold"},{"offset":25,"length":10,"type":"bold"},{"offset":50,"length":10,"type":"bold"},{"offset":67,"length":18,"type":"bold"},{"offset":107,"length":11,"type":"bold"},{"offset":128,"length":11,"type":"bold"},{"offset":150,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-03-20 20:46:32] BOT HIT webhook request received
[2026-03-20 20:46:33] sendMessage response: {"ok":true,"result":{"message_id":1863,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774039593,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-20 20:46:34] BOT HIT webhook request received
[2026-03-20 20:46:35] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-20 20:46:35] sendMessage response: {"ok":true,"result":{"message_id":1864,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774039595,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-20 20:46:40] BOT HIT webhook request received
[2026-03-20 20:46:40] sendMessage response: {"ok":true,"result":{"message_id":1866,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774039600,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-20 20:46:46] BOT HIT webhook request received
[2026-03-20 20:46:46] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-20 20:46:46] DOB verification blocked match=no
[2026-03-20 20:46:46] DOB verification active/general match=yes user_id=5 status=active
[2026-03-20 20:46:46] sendMessage response: {"ok":true,"result":{"message_id":1868,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774039606,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-20 20:46:47] sendMessage response: {"ok":true,"result":{"message_id":1869,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774039607,"text":"\u26a0\ufe0f FinoviaPay Verification Notice\n\nA verification request is currently pending for your account.\n\nDepartment: Card Operation\n\nRequired Verification Items:\n\u2022 Video Verification (Re-upload Required)\n\nPlease complete the requested verification through the secure upload option below.","reply_markup":{"inline_keyboard":[[{"text":"Open Verification Upload","callback_data":"kyc_open_request"}]]}}}
[2026-03-20 20:46:52] BOT HIT webhook request received
[2026-03-20 20:46:52] sendMessage response: {"ok":true,"result":{"message_id":1870,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774039612,"text":"\ud83c\udfe6 FinoviaPay Latest Wallet Transfer Records\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nBelow are the latest wallet transfer transactions currently associated with your verified FinoviaPay account.\n\nPlease select any transfer reference button below to review the full transaction details.\n\n1. Transfer Reference\n\u2022 Ref: MW9A7B6D8F\n\u2022 Date: 12 Dec 2025, 17:30\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \u2022 Cancelled\n\n2. Transfer Reference\n\u2022 Ref: MWF7E07D5B\n\u2022 Date: 12 Dec 2025, 17:25\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n3. Transfer Reference\n\u2022 Ref: MW1B87476B\n\u2022 Date: 12 Dec 2025, 17:16\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n4. Transfer Reference\n\u2022 Ref: MWC1C908CE\n\u2022 Date: 12 Dec 2025, 17:10\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n5. Transfer Reference\n\u2022 Ref: MWB2D0A60C\n\u2022 Date: 12 Dec 2025, 16:51\n\u2022 Amount: 75.96 PKR\n\u2022 Status: \ud83d\udd12 Reserved","entities":[{"offset":3,"length":41,"type":"bold"},{"offset":263,"length":21,"type":"bold"},{"offset":292,"length":10,"type":"bold"},{"offset":374,"length":21,"type":"bold"},{"offset":403,"length":10,"type":"bold"},{"offset":485,"length":21,"type":"bold"},{"offset":514,"length":10,"type":"bold"},{"offset":595,"length":21,"type":"bold"},{"offset":624,"length":10,"type":"bold"},{"offset":705,"length":21,"type":"bold"},{"offset":734,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd39 MW9A7B6D8F","callback_data":"lwt_detail_91"}],[{"text":"\ud83d\udd39 MWF7E07D5B","callback_data":"lwt_detail_90"}],[{"text":"\ud83d\udd39 MW1B87476B","callback_data":"lwt_detail_89"}],[{"text":"\ud83d\udd39 MWC1C908CE","callback_data":"lwt_detail_88"}],[{"text":"\ud83d\udd39 MWB2D0A60C","callback_data":"lwt_detail_87"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-20 20:46:57] BOT HIT webhook request received
[2026-03-20 20:46:58] sendMessage response: {"ok":true,"result":{"message_id":1871,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774039618,"text":"\ud83c\udfe6 FinoviaPay Wallet Transfer Details\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nTransfer Reference\nMW9A7B6D8F\n\nTransfer Date\n12 Dec 2025, 17:30\n\nBeneficiary Name\nTest test test Teat estate twat\n\nBeneficiary Mobile\n+34611233\n\nTransfer Amount\n151.91 PKR\n\nCurrent Status\n\u2022 Cancelled\n\nStatus Note\nTransfer created and OTP verified\n\nIf you have any questions or concerns regarding this transfer, you may open the support options below.","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":54,"length":18,"type":"bold"},{"offset":85,"length":13,"type":"bold"},{"offset":119,"length":16,"type":"bold"},{"offset":169,"length":18,"type":"bold"},{"offset":199,"length":15,"type":"bold"},{"offset":227,"length":14,"type":"bold"},{"offset":255,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2753 Questions about this transfer","callback_data":"lwt_issue_menu_91"}],[{"text":"\u25c0\ufe0f Back to Latest Transfers","callback_data":"lwt_list"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-20 20:47:01] BOT HIT webhook request received
[2026-03-20 20:47:02] sendMessage response: {"ok":true,"result":{"message_id":1872,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774039622,"text":"\ud83c\udfe6 FinoviaPay Latest Wallet Transfer Records\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nBelow are the latest wallet transfer transactions currently associated with your verified FinoviaPay account.\n\nPlease select any transfer reference button below to review the full transaction details.\n\n1. Transfer Reference\n\u2022 Ref: MW9A7B6D8F\n\u2022 Date: 12 Dec 2025, 17:30\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \u2022 Cancelled\n\n2. Transfer Reference\n\u2022 Ref: MWF7E07D5B\n\u2022 Date: 12 Dec 2025, 17:25\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n3. Transfer Reference\n\u2022 Ref: MW1B87476B\n\u2022 Date: 12 Dec 2025, 17:16\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n4. Transfer Reference\n\u2022 Ref: MWC1C908CE\n\u2022 Date: 12 Dec 2025, 17:10\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n5. Transfer Reference\n\u2022 Ref: MWB2D0A60C\n\u2022 Date: 12 Dec 2025, 16:51\n\u2022 Amount: 75.96 PKR\n\u2022 Status: \ud83d\udd12 Reserved","entities":[{"offset":3,"length":41,"type":"bold"},{"offset":263,"length":21,"type":"bold"},{"offset":292,"length":10,"type":"bold"},{"offset":374,"length":21,"type":"bold"},{"offset":403,"length":10,"type":"bold"},{"offset":485,"length":21,"type":"bold"},{"offset":514,"length":10,"type":"bold"},{"offset":595,"length":21,"type":"bold"},{"offset":624,"length":10,"type":"bold"},{"offset":705,"length":21,"type":"bold"},{"offset":734,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd39 MW9A7B6D8F","callback_data":"lwt_detail_91"}],[{"text":"\ud83d\udd39 MWF7E07D5B","callback_data":"lwt_detail_90"}],[{"text":"\ud83d\udd39 MW1B87476B","callback_data":"lwt_detail_89"}],[{"text":"\ud83d\udd39 MWC1C908CE","callback_data":"lwt_detail_88"}],[{"text":"\ud83d\udd39 MWB2D0A60C","callback_data":"lwt_detail_87"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-20 20:47:04] BOT HIT webhook request received
[2026-03-20 20:47:32] BOT HIT webhook request received
[2026-03-20 20:47:33] sendMessage response: {"ok":true,"result":{"message_id":1874,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774039653,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-20 20:47:35] BOT HIT webhook request received
[2026-03-20 20:47:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-20 20:47:36] sendMessage response: {"ok":true,"result":{"message_id":1875,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774039656,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-20 20:47:40] BOT HIT webhook request received
[2026-03-20 20:47:40] sendMessage response: {"ok":true,"result":{"message_id":1877,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774039660,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-20 20:47:46] BOT HIT webhook request received
[2026-03-20 20:47:46] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-20 20:47:46] DOB verification blocked match=no
[2026-03-20 20:47:46] DOB verification active/general match=yes user_id=5 status=active
[2026-03-20 20:47:46] sendMessage response: {"ok":true,"result":{"message_id":1879,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774039666,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-20 20:47:47] sendMessage response: {"ok":true,"result":{"message_id":1880,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774039667,"text":"\u26a0\ufe0f FinoviaPay Verification Notice\n\nA verification request is currently pending for your account.\n\nDepartment: Card Operation\n\nRequired Verification Items:\n\u2022 Video Verification (Re-upload Required)\n\nPlease complete the requested verification through the secure upload option below.","reply_markup":{"inline_keyboard":[[{"text":"Open Verification Upload","callback_data":"kyc_open_request"}]]}}}
[2026-03-20 20:50:34] BOT HIT webhook request received
[2026-03-20 20:50:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-20 20:50:35] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-20 20:50:35] sendMessage response: {"ok":true,"result":{"message_id":1881,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774039835,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-20 20:50:36] BOT HIT webhook request received
[2026-03-20 20:50:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-20 20:50:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-20 20:50:38] sendMessage response: {"ok":true,"result":{"message_id":1882,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774039838,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-20 20:50:39] BOT HIT webhook request received
[2026-03-20 20:50:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-20 20:50:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-20 20:50:41] sendMessage response: {"ok":true,"result":{"message_id":1883,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774039841,"text":"\ud83d\udcb3 My Physical Card\n\n\u250f\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2513\n\u2503  FINOVIAPAY DIGITAL BANKING   \u2503\n\u2503  VISA SIGNATURE               \u2503\n\u2503                                \u2503\n\u2503  \u2022\u2022\u2022\u2022  \u2022\u2022\u2022\u2022  \u2503\n\u2503                                \u2503\n\u2503  CARD HOLDER                   \u2503\n\u2503  ZSI AMAZON LOGISTICS LLC    \u2503\n\u2503                                \u2503\n\u2503  PLAN   GOLD \ud83e\ude99           \u2503\n\u2503  STATUS REQUIRED ADDITIONAL \u2503\n\u2503                                \u2503\n\u2503  REF FNP-CARD-260316-YWQNG6   \u2503\n\u2517\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u251b\nCard Holder\nZSI Amazon Logistics LLC\n\nCard Plan\nGold \ud83e\ude99\n\nCurrent Card Status\nRequired Additional Information\n\nDelivery Date\nNot Available Yet\n\nCard Shipped By\nNot Available Yet\n\nPlease select your card record below to review the complete banking details.","entities":[{"offset":3,"length":16,"type":"bold"},{"offset":21,"length":458,"type":"pre"},{"offset":480,"length":11,"type":"bold"},{"offset":518,"length":9,"type":"bold"},{"offset":537,"length":19,"type":"bold"},{"offset":590,"length":13,"type":"bold"},{"offset":623,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e Open Card Record 1","callback_data":"physical_card_view_2"}],[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}]]}}}
[2026-03-20 20:50:46] BOT HIT webhook request received
[2026-03-20 20:50:46] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-20 20:50:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-20 20:50:47] sendMessage response: {"ok":true,"result":{"message_id":1884,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774039847,"text":"\ud83c\udfe6 FinoviaPay Physical Card Details\n\n\u250f\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2513\n\u2503  FINOVIAPAY DIGITAL BANKING   \u2503\n\u2503  VISA SIGNATURE               \u2503\n\u2503                                \u2503\n\u2503  \u2022\u2022\u2022\u2022  \u2022\u2022\u2022\u2022  \u2503\n\u2503                                \u2503\n\u2503  CARD HOLDER                   \u2503\n\u2503  ZSI AMAZON LOGISTICS LLC    \u2503\n\u2503                                \u2503\n\u2503  PLAN   GOLD \ud83e\ude99           \u2503\n\u2503  STATUS REQUIRED ADDITIONAL \u2503\n\u2503                                \u2503\n\u2503  REF FNP-CARD-260316-YWQNG6   \u2503\n\u2517\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u251b\n\u256d\u2500 Card Profile\n\u251c Card Holder: ZSI Amazon Logistics LLC\n\u251c Card Plan: Gold \ud83e\ude99\n\u251c Card Type: Physical Card\n\u251c Last 4 Digits: 6467\n\u251c Status: Required Additional Information\n\u251c Delivery Date: Not Available Yet\n\u251c Shipped By: Not Available Yet\n\u251c Tracking Code: Not Available Yet\n\u2570 Reference Code: FNP-CARD-260316-YWQNG6\n\n\u256d\u2500 Delivery Address\n\u2570 Calle Mestre Bellver 44 0, Valencia, Espa\u00f1a, 46018\n\n\u256d\u2500 Required Additional Information\n\u2570 Dvsbs\n\n\u256d\u2500 Officer Comments\n\u2570 Gsgs\n\n\ud83d\udcac Need Assistance?\nIf you have any questions regarding your FinoviaPay card status, delivery progress, or required information, please contact our customer support team for professional assistance.","entities":[{"offset":3,"length":32,"type":"bold"},{"offset":37,"length":458,"type":"pre"},{"offset":499,"length":12,"type":"bold"},{"offset":514,"length":12,"type":"bold"},{"offset":554,"length":10,"type":"bold"},{"offset":575,"length":10,"type":"bold"},{"offset":602,"length":14,"type":"bold"},{"offset":624,"length":7,"type":"bold"},{"offset":666,"length":14,"type":"bold"},{"offset":701,"length":11,"type":"bold"},{"offset":733,"length":14,"type":"bold"},{"offset":768,"length":15,"type":"bold"},{"offset":811,"length":16,"type":"bold"},{"offset":885,"length":31,"type":"bold"},{"offset":929,"length":16,"type":"bold"},{"offset":957,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcac Contact Customer Support","callback_data":"physical_card_support"}]]}}}
[2026-03-20 20:50:56] BOT HIT webhook request received
[2026-03-20 20:50:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-20 20:50:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-20 20:50:58] sendMessage response: {"ok":true,"result":{"message_id":1885,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774039858,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nSelected Card Type: Physical Card\n\nPlease select the issue category you are experiencing so we may guide your request to the appropriate card operations workflow.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":49,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Card Declined","callback_data":"ticket_issue_declined"},{"text":"Online Payment Failed","callback_data":"ticket_issue_online_failed"}],[{"text":"Card Not Activated","callback_data":"ticket_issue_not_activated"},{"text":"Card Blocked","callback_data":"ticket_issue_blocked"}],[{"text":"Other Issue","callback_data":"ticket_issue_other"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-20 20:51:05] BOT HIT webhook request received
[2026-03-20 20:51:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-20 20:51:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-20 20:51:07] sendMessage response: {"ok":true,"result":{"message_id":1886,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774039867,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nSelected Card Type: Physical Card\nSelected Issue: Other Issue\n\nPlease briefly describe the issue you are experiencing. Your message will be attached to a secure card services support ticket for review by our Card Operations Department.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":49,"length":13,"type":"bold"},{"offset":79,"length":11,"type":"bold"}]}}
[2026-03-20 20:51:10] BOT HIT webhook request received
[2026-03-20 20:51:11] sendMessage response: {"ok":true,"result":{"message_id":1888,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774039870,"text":"Your support ticket has been successfully created.\n\nTicket ID: FP-TK-81428\nDepartment: Card Operations Department\n\nYour request has been forwarded to the FinoviaPay Card Operations Department for review.\n\nOur support team will examine the information you provided and will respond to your ticket as soon as possible.\n\nIf additional information is required, you may be contacted by a FinoviaPay Support Officer.\n\nThank you for choosing FinoviaPay."}}
[2026-03-21 02:30:22] BOT HIT webhook request received
[2026-03-21 02:30:30] BOT HIT webhook request received
[2026-03-21 19:08:13] BOT HIT webhook request received
[2026-03-21 19:08:13] sendMessage response: {"ok":true,"result":{"message_id":1890,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774120093,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-21 19:08:14] BOT HIT webhook request received
[2026-03-21 19:08:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-21 19:08:15] sendMessage response: {"ok":true,"result":{"message_id":1891,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774120095,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-21 19:08:20] BOT HIT webhook request received
[2026-03-21 19:08:20] sendMessage response: {"ok":true,"result":{"message_id":1893,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774120100,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-21 19:08:24] BOT HIT webhook request received
[2026-03-21 19:08:24] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-21 19:08:24] DOB verification blocked match=no
[2026-03-21 19:08:24] DOB verification active/general match=yes user_id=5 status=active
[2026-03-21 19:08:24] sendMessage response: {"ok":true,"result":{"message_id":1895,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774120104,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******m@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-21 19:09:17] BOT HIT webhook request received
[2026-03-21 19:09:17] sendMessage response: {"ok":true,"result":{"message_id":1897,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774120157,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-03-21 19:09:18] sendMessage response: {"ok":true,"result":{"message_id":1898,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774120158,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-21 19:09:18] sendMessage response: {"ok":true,"result":{"message_id":1899,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774120158,"text":"\u26a0\ufe0f FinoviaPay Verification Notice\n\nA verification request is currently pending for your account.\n\nDepartment: Card Operation\n\nRequired Verification Items:\n\u2022 Video Verification (Re-upload Required)\n\nPlease complete the requested verification through the secure upload option below.","reply_markup":{"inline_keyboard":[[{"text":"Open Verification Upload","callback_data":"kyc_open_request"}]]}}}
[2026-03-21 19:11:07] BOT HIT webhook request received
[2026-03-21 19:11:07] sendMessage response: {"ok":true,"result":{"message_id":1901,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774120267,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-21 19:11:08] BOT HIT webhook request received
[2026-03-21 19:11:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-21 19:11:09] sendMessage response: {"ok":true,"result":{"message_id":1902,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774120269,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-21 19:11:12] BOT HIT webhook request received
[2026-03-21 19:11:13] sendMessage response: {"ok":true,"result":{"message_id":1904,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774120273,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-21 19:11:16] BOT HIT webhook request received
[2026-03-21 19:11:16] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"blocked","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-21 19:11:16] DOB verification blocked match=yes user_id=5 status=blocked
[2026-03-21 19:11:17] sendMessage response: {"ok":true,"result":{"message_id":1906,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774120277,"text":"\ud83d\udeab Account Access Restricted\n\nDear Customer,\n\nYour FinoviaPay digital banking account is currently restricted due to security or compliance related reasons.\n\nAs a result, access to automated banking services within this support assistant has been temporarily limited.\n\nThis restriction may be related to one or more of the following:\n\u2022 Security verification requirements\n\u2022 Compliance review\n\u2022 Unresolved account verification matters\n\u2022 Suspicious activity monitoring\n\nFor security and privacy reasons, detailed account information cannot be disclosed through automated channels.\n\nRestriction Category\nnone\n\nIf you believe this restriction has been applied in error or you would like to request a review of your account status, please contact our Customer Support Services through the secure support ticket option below.\n\nOur banking operations team will carefully review your request and provide further guidance.\n\nThank you for your patience and cooperation.\n\n\u2014 FinoviaPay Security & Compliance Department","entities":[{"offset":3,"length":25,"type":"bold"},{"offset":579,"length":20,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce9 Contact Customer Support","callback_data":"blocked_account_support"}]]}}}
[2026-03-21 19:11:27] BOT HIT webhook request received
[2026-03-21 19:11:27] sendMessage response: {"ok":true,"result":{"message_id":1907,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774120287,"text":"\ud83c\udfe6 FinoviaPay Blocked Account Support Request\n\nPlease briefly describe your request regarding the restricted account so that our Customer Support Services team may review the matter professionally.\n\nYour message will be attached to a secure blocked account support ticket.","entities":[{"offset":3,"length":42,"type":"bold"}]}}
[2026-03-21 19:11:36] BOT HIT webhook request received
[2026-03-21 19:11:37] sendMessage response: {"ok":true,"result":{"message_id":1909,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774120297,"text":"\u2705 Your blocked account support ticket has been created successfully.\n\nTicket ID\nFP-BLOCK-71517\n\nAccount Number\nES302792843234728817\n\nDepartment\nCustomer Support Services\n\nOur banking support team will review your request and provide an update regarding your restricted account as soon as possible.","entities":[{"offset":2,"length":66,"type":"bold"},{"offset":70,"length":9,"type":"bold"},{"offset":96,"length":14,"type":"bold"},{"offset":133,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-21 19:14:20] BOT HIT webhook request received
[2026-03-21 19:14:20] sendMessage response: {"ok":true,"result":{"message_id":1911,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774120460,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-21 19:15:29] BOT HIT webhook request received
[2026-03-21 19:15:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-21 19:15:30] sendMessage response: {"ok":true,"result":{"message_id":1912,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774120530,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-21 19:15:34] BOT HIT webhook request received
[2026-03-21 19:15:34] sendMessage response: {"ok":true,"result":{"message_id":1914,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774120534,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-21 19:15:38] BOT HIT webhook request received
[2026-03-21 19:15:38] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-21 19:15:38] DOB verification blocked match=no
[2026-03-21 19:15:38] DOB verification active/general match=yes user_id=5 status=active
[2026-03-21 19:15:39] sendMessage response: {"ok":true,"result":{"message_id":1916,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774120539,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******m@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-21 19:16:06] BOT HIT webhook request received
[2026-03-21 19:16:06] sendMessage response: {"ok":true,"result":{"message_id":1918,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774120566,"text":"OTP does not match. Please check the code and try again.","reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-21 19:16:18] BOT HIT webhook request received
[2026-03-21 19:16:18] sendMessage response: {"ok":true,"result":{"message_id":1920,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774120578,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-03-21 19:16:19] sendMessage response: {"ok":true,"result":{"message_id":1921,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774120579,"text":"Welcome back to FinoviaPay Digital Banking Support.\n\nCustomer Name: ZSI Amazon Logistics LLC\nAccount Status: Verified\n\nHow may we assist you today?\n\nPlease select the support category you wish to continue with.","entities":[{"offset":68,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-21 19:16:19] sendMessage response: {"ok":true,"result":{"message_id":1922,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774120579,"text":"\u26a0\ufe0f FinoviaPay Verification Notice\n\nA verification request is currently pending for your account.\n\nDepartment: Card Operation\n\nRequired Verification Items:\n\u2022 Video Verification (Re-upload Required)\n\nPlease complete the requested verification through the secure upload option below.","reply_markup":{"inline_keyboard":[[{"text":"Open Verification Upload","callback_data":"kyc_open_request"}]]}}}
[2026-03-21 19:20:57] BOT HIT webhook request received
[2026-03-21 19:20:58] sendMessage response: {"ok":true,"result":{"message_id":1924,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774120858,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-21 19:21:00] BOT HIT webhook request received
[2026-03-21 19:21:00] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-21 19:21:01] sendMessage response: {"ok":true,"result":{"message_id":1925,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774120860,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-21 19:21:04] BOT HIT webhook request received
[2026-03-21 19:21:05] sendMessage response: {"ok":true,"result":{"message_id":1927,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774120865,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-21 19:21:08] BOT HIT webhook request received
[2026-03-21 19:21:08] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-21 19:21:08] DOB verification blocked match=no
[2026-03-21 19:21:08] DOB verification active/general match=yes user_id=5 status=active
[2026-03-21 19:21:09] sendMessage response: {"ok":true,"result":{"message_id":1929,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774120869,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******m@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-21 19:21:29] BOT HIT webhook request received
[2026-03-21 19:21:29] sendMessage response: {"ok":true,"result":{"message_id":1931,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774120889,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-03-21 19:21:30] sendMessage response: {"ok":true,"result":{"message_id":1932,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774120890,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES302792843234728817\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":19,"type":"url"},{"offset":297,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-21 19:21:30] sendMessage response: {"ok":true,"result":{"message_id":1933,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774120890,"text":"\u26a0\ufe0f FinoviaPay Verification Notice\n\nA verification request is currently pending for your account.\n\nDepartment: Card Operation\n\nRequired Verification Items:\n\u2022 Video Verification (Re-upload Required)\n\nPlease complete the requested verification through the secure upload option below.","reply_markup":{"inline_keyboard":[[{"text":"Open Verification Upload","callback_data":"kyc_open_request"}]]}}}
[2026-03-21 19:22:00] BOT HIT webhook request received
[2026-03-21 19:22:01] sendMessage response: {"ok":true,"result":{"message_id":1934,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774120920,"text":"\ud83c\udfe6 FinoviaPay Latest Wallet Transfer Records\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nBelow are the latest wallet transfer transactions currently associated with your verified FinoviaPay account.\n\nPlease select any transfer reference button below to review the full transaction details.\n\n1. Transfer Reference\n\u2022 Ref: MW9A7B6D8F\n\u2022 Date: 12 Dec 2025, 17:30\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \u2022 Cancelled\n\n2. Transfer Reference\n\u2022 Ref: MWF7E07D5B\n\u2022 Date: 12 Dec 2025, 17:25\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n3. Transfer Reference\n\u2022 Ref: MW1B87476B\n\u2022 Date: 12 Dec 2025, 17:16\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n4. Transfer Reference\n\u2022 Ref: MWC1C908CE\n\u2022 Date: 12 Dec 2025, 17:10\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n5. Transfer Reference\n\u2022 Ref: MWB2D0A60C\n\u2022 Date: 12 Dec 2025, 16:51\n\u2022 Amount: 75.96 PKR\n\u2022 Status: \ud83d\udd12 Reserved","entities":[{"offset":3,"length":41,"type":"bold"},{"offset":263,"length":21,"type":"bold"},{"offset":292,"length":10,"type":"bold"},{"offset":374,"length":21,"type":"bold"},{"offset":403,"length":10,"type":"bold"},{"offset":485,"length":21,"type":"bold"},{"offset":514,"length":10,"type":"bold"},{"offset":595,"length":21,"type":"bold"},{"offset":624,"length":10,"type":"bold"},{"offset":705,"length":21,"type":"bold"},{"offset":734,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd39 MW9A7B6D8F","callback_data":"lwt_detail_91"}],[{"text":"\ud83d\udd39 MWF7E07D5B","callback_data":"lwt_detail_90"}],[{"text":"\ud83d\udd39 MW1B87476B","callback_data":"lwt_detail_89"}],[{"text":"\ud83d\udd39 MWC1C908CE","callback_data":"lwt_detail_88"}],[{"text":"\ud83d\udd39 MWB2D0A60C","callback_data":"lwt_detail_87"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-21 19:22:05] BOT HIT webhook request received
[2026-03-21 19:22:06] sendMessage response: {"ok":true,"result":{"message_id":1935,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774120926,"text":"\ud83c\udfe6 FinoviaPay Wallet Transfer Details\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nTransfer Reference\nMW9A7B6D8F\n\nTransfer Date\n12 Dec 2025, 17:30\n\nBeneficiary Name\nTest test test Teat estate twat\n\nBeneficiary Mobile\n+34611233\n\nTransfer Amount\n151.91 PKR\n\nCurrent Status\n\u2022 Cancelled\n\nStatus Note\nTransfer created and OTP verified\n\nIf you have any questions or concerns regarding this transfer, you may open the support options below.","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":54,"length":18,"type":"bold"},{"offset":85,"length":13,"type":"bold"},{"offset":119,"length":16,"type":"bold"},{"offset":169,"length":18,"type":"bold"},{"offset":199,"length":15,"type":"bold"},{"offset":227,"length":14,"type":"bold"},{"offset":255,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2753 Questions about this transfer","callback_data":"lwt_issue_menu_91"}],[{"text":"\u25c0\ufe0f Back to Latest Transfers","callback_data":"lwt_list"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-21 19:22:09] BOT HIT webhook request received
[2026-03-21 19:22:10] sendMessage response: {"ok":true,"result":{"message_id":1936,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774120930,"text":"\ud83c\udfe6 FinoviaPay Latest Wallet Transfer Records\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nBelow are the latest wallet transfer transactions currently associated with your verified FinoviaPay account.\n\nPlease select any transfer reference button below to review the full transaction details.\n\n1. Transfer Reference\n\u2022 Ref: MW9A7B6D8F\n\u2022 Date: 12 Dec 2025, 17:30\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \u2022 Cancelled\n\n2. Transfer Reference\n\u2022 Ref: MWF7E07D5B\n\u2022 Date: 12 Dec 2025, 17:25\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n3. Transfer Reference\n\u2022 Ref: MW1B87476B\n\u2022 Date: 12 Dec 2025, 17:16\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n4. Transfer Reference\n\u2022 Ref: MWC1C908CE\n\u2022 Date: 12 Dec 2025, 17:10\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n5. Transfer Reference\n\u2022 Ref: MWB2D0A60C\n\u2022 Date: 12 Dec 2025, 16:51\n\u2022 Amount: 75.96 PKR\n\u2022 Status: \ud83d\udd12 Reserved","entities":[{"offset":3,"length":41,"type":"bold"},{"offset":263,"length":21,"type":"bold"},{"offset":292,"length":10,"type":"bold"},{"offset":374,"length":21,"type":"bold"},{"offset":403,"length":10,"type":"bold"},{"offset":485,"length":21,"type":"bold"},{"offset":514,"length":10,"type":"bold"},{"offset":595,"length":21,"type":"bold"},{"offset":624,"length":10,"type":"bold"},{"offset":705,"length":21,"type":"bold"},{"offset":734,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd39 MW9A7B6D8F","callback_data":"lwt_detail_91"}],[{"text":"\ud83d\udd39 MWF7E07D5B","callback_data":"lwt_detail_90"}],[{"text":"\ud83d\udd39 MW1B87476B","callback_data":"lwt_detail_89"}],[{"text":"\ud83d\udd39 MWC1C908CE","callback_data":"lwt_detail_88"}],[{"text":"\ud83d\udd39 MWB2D0A60C","callback_data":"lwt_detail_87"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-21 19:22:11] BOT HIT webhook request received
[2026-03-21 20:02:10] BOT HIT webhook request received
[2026-03-21 20:02:11] sendMessage response: {"ok":true,"result":{"message_id":1938,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774123331,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-21 20:02:12] BOT HIT webhook request received
[2026-03-21 20:02:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-21 20:02:13] sendMessage response: {"ok":true,"result":{"message_id":1939,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774123333,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-21 20:02:16] BOT HIT webhook request received
[2026-03-21 20:02:17] sendMessage response: {"ok":true,"result":{"message_id":1941,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774123336,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-21 20:02:20] BOT HIT webhook request received
[2026-03-21 20:02:20] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-21 20:02:20] DOB verification blocked match=no
[2026-03-21 20:02:20] DOB verification active/general match=yes user_id=5 status=active
[2026-03-21 20:02:21] sendMessage response: {"ok":true,"result":{"message_id":1943,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774123341,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******m@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-21 20:02:39] BOT HIT webhook request received
[2026-03-21 20:02:40] sendMessage response: {"ok":true,"result":{"message_id":1945,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774123360,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-03-21 20:02:40] sendMessage response: {"ok":true,"result":{"message_id":1946,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774123360,"text":"\ud83d\udd12 Secure Session Active\n\nYour protected FinoviaPay session is now active.\n\nFor your security, the session will expire automatically after 5 minutes of inactivity.","entities":[{"offset":3,"length":21,"type":"bold"}]}}
[2026-03-21 20:02:41] sendMessage response: {"ok":true,"result":{"message_id":1947,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774123361,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES302792843234728817\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":19,"type":"url"},{"offset":297,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-21 20:02:41] sendMessage response: {"ok":true,"result":{"message_id":1948,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774123361,"text":"\u26a0\ufe0f FinoviaPay Verification Notice\n\nA verification request is currently pending for your account.\n\nDepartment: Card Operation\n\nRequired Verification Items:\n\u2022 Video Verification (Re-upload Required)\n\nPlease complete the requested verification through the secure upload option below.","reply_markup":{"inline_keyboard":[[{"text":"Open Verification Upload","callback_data":"kyc_open_request"}]]}}}
[2026-03-21 20:03:01] BOT HIT webhook request received
[2026-03-21 20:03:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-21 20:03:02] sendMessage response: {"ok":true,"result":{"message_id":1949,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774123382,"text":"FinoviaPay Verification Upload\n\nDepartment: Card Operation\n\nRequired Verification Items:\n\u2022 Video Verification (Re-upload Required)\n\nPlease complete the required verification items one by one through this secure FinoviaPay Telegram support channel."}}
[2026-03-21 20:03:03] sendMessage response: {"ok":true,"result":{"message_id":1950,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774123382,"text":"Step 1 of 1\nVideo Verification Re-upload Required\n\nOfficer Comment:\nBdbdbd\n\nPlease record and upload a short video clearly showing your face for identity confirmation.\n\nMake sure the recording is clear, stable, and taken in a well-lit environment."}}
[2026-03-21 20:03:11] BOT HIT webhook request received
[2026-03-21 20:03:11] sendMessage response: {"ok":true,"result":{"message_id":1952,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774123391,"text":"\u2705 Video Verification has been received successfully.\n\nStep 1 of 1 has been completed successfully."}}
[2026-03-21 20:03:12] sendMessage response: {"ok":true,"result":{"message_id":1953,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774123392,"text":"\u2705 Verification Upload Completed\n\nYour requested verification documents have been successfully uploaded to the FinoviaPay system.\n\nVerification Reference ID: KYC-FP-000008\nDepartment: Card Operation\n\nOur assigned officer will review your submitted files and will inform you as soon as possible regarding the outcome of your verification review."}}
[2026-03-21 20:13:22] BOT HIT webhook request received
[2026-03-21 20:13:22] sendMessage response: {"ok":true,"result":{"message_id":1954,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774124002,"text":"\ud83d\udd12 Secure Session Expired\n\nFor your protection, your FinoviaPay secure session has expired due to inactivity.\n\nPlease complete the verification process again to continue using protected banking services.","entities":[{"offset":3,"length":22,"type":"bold"}]}}
[2026-03-21 20:13:23] sendMessage response: {"ok":true,"result":{"message_id":1955,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774124002,"text":"Please begin the secure identification process again.","reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-21 20:13:42] BOT HIT webhook request received
[2026-03-21 20:13:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-21 20:13:43] sendMessage response: {"ok":true,"result":{"message_id":1956,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774124023,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-21 20:13:49] BOT HIT webhook request received
[2026-03-21 20:13:49] sendMessage response: {"ok":true,"result":{"message_id":1958,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774124029,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-21 20:13:53] BOT HIT webhook request received
[2026-03-21 20:13:53] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-21 20:13:53] DOB verification blocked match=no
[2026-03-21 20:13:53] DOB verification active/general match=yes user_id=5 status=active
[2026-03-21 20:13:54] sendMessage response: {"ok":true,"result":{"message_id":1960,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774124034,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******m@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-21 20:14:23] BOT HIT webhook request received
[2026-03-21 20:14:23] sendMessage response: {"ok":true,"result":{"message_id":1962,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774124063,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-03-21 20:14:24] sendMessage response: {"ok":true,"result":{"message_id":1963,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774124064,"text":"\ud83d\udd12 Secure Session Active\n\nYour protected FinoviaPay session is now active.\n\nFor your security, the session will expire automatically after 5 minutes of inactivity.","entities":[{"offset":3,"length":21,"type":"bold"}]}}
[2026-03-21 20:14:24] sendMessage response: {"ok":true,"result":{"message_id":1964,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774124064,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES302792843234728817\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":19,"type":"url"},{"offset":297,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-21 21:29:12] BOT HIT webhook request received
[2026-03-21 21:29:12] sendMessage response: {"ok":true,"result":{"message_id":1965,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774128552,"text":"\ud83d\udd12 Secure Session Expired\n\nFor your protection, your FinoviaPay secure session has expired due to inactivity.\n\nPlease complete the verification process again to continue using protected banking services.","entities":[{"offset":3,"length":22,"type":"bold"}]}}
[2026-03-21 21:29:13] sendMessage response: {"ok":true,"result":{"message_id":1966,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774128553,"text":"Please begin the secure identification process again.","reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-21 21:29:24] BOT HIT webhook request received
[2026-03-21 21:29:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-21 21:29:25] sendMessage response: {"ok":true,"result":{"message_id":1967,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774128565,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-03-21 21:31:11] BOT HIT webhook request received
[2026-03-21 21:31:12] sendMessage response: {"ok":true,"result":{"message_id":1969,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774128672,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-21 21:31:13] BOT HIT webhook request received
[2026-03-21 21:31:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-21 21:31:14] sendMessage response: {"ok":true,"result":{"message_id":1970,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774128674,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-21 21:31:17] BOT HIT webhook request received
[2026-03-21 21:31:18] sendMessage response: {"ok":true,"result":{"message_id":1972,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774128678,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-21 21:31:24] BOT HIT webhook request received
[2026-03-21 21:31:24] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-21 21:31:24] DOB verification blocked match=no
[2026-03-21 21:31:24] DOB verification active/general match=yes user_id=5 status=active
[2026-03-21 21:31:25] sendMessage response: {"ok":true,"result":{"message_id":1974,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774128685,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******m@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-21 21:31:44] BOT HIT webhook request received
[2026-03-21 21:31:44] sendMessage response: {"ok":true,"result":{"message_id":1976,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774128704,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-03-21 21:31:44] sendMessage response: {"ok":true,"result":{"message_id":1977,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774128704,"text":"\ud83d\udd12 Secure Session Active\n\nYour protected FinoviaPay session is now active.\n\nFor your security, the session will expire automatically after 5 minutes of inactivity.","entities":[{"offset":3,"length":21,"type":"bold"}]}}
[2026-03-21 21:31:45] sendMessage response: {"ok":true,"result":{"message_id":1978,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774128705,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES302792843234728817\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":19,"type":"url"},{"offset":297,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-21 21:31:50] BOT HIT webhook request received
[2026-03-21 21:31:50] sendMessage response: {"ok":true,"result":{"message_id":1979,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774128710,"text":"\ud83c\udfe6 FinoviaPay Latest Wallet Transfer Records\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nBelow are the latest wallet transfer transactions currently associated with your verified FinoviaPay account.\n\nPlease select any transfer reference button below to review the full transaction details.\n\n1. Transfer Reference\n\u2022 Ref: MW9A7B6D8F\n\u2022 Date: 12 Dec 2025, 17:30\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \u2022 Cancelled\n\n2. Transfer Reference\n\u2022 Ref: MWF7E07D5B\n\u2022 Date: 12 Dec 2025, 17:25\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n3. Transfer Reference\n\u2022 Ref: MW1B87476B\n\u2022 Date: 12 Dec 2025, 17:16\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n4. Transfer Reference\n\u2022 Ref: MWC1C908CE\n\u2022 Date: 12 Dec 2025, 17:10\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n5. Transfer Reference\n\u2022 Ref: MWB2D0A60C\n\u2022 Date: 12 Dec 2025, 16:51\n\u2022 Amount: 75.96 PKR\n\u2022 Status: \ud83d\udd12 Reserved","entities":[{"offset":3,"length":41,"type":"bold"},{"offset":263,"length":21,"type":"bold"},{"offset":292,"length":10,"type":"bold"},{"offset":374,"length":21,"type":"bold"},{"offset":403,"length":10,"type":"bold"},{"offset":485,"length":21,"type":"bold"},{"offset":514,"length":10,"type":"bold"},{"offset":595,"length":21,"type":"bold"},{"offset":624,"length":10,"type":"bold"},{"offset":705,"length":21,"type":"bold"},{"offset":734,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd39 MW9A7B6D8F","callback_data":"lwt_detail_91"}],[{"text":"\ud83d\udd39 MWF7E07D5B","callback_data":"lwt_detail_90"}],[{"text":"\ud83d\udd39 MW1B87476B","callback_data":"lwt_detail_89"}],[{"text":"\ud83d\udd39 MWC1C908CE","callback_data":"lwt_detail_88"}],[{"text":"\ud83d\udd39 MWB2D0A60C","callback_data":"lwt_detail_87"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-21 21:31:52] BOT HIT webhook request received
[2026-03-21 21:31:52] sendMessage response: {"ok":true,"result":{"message_id":1980,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774128712,"text":"\ud83c\udfe6 FinoviaPay Wallet Transfer Details\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nTransfer Reference\nMW9A7B6D8F\n\nTransfer Date\n12 Dec 2025, 17:30\n\nBeneficiary Name\nTest test test Teat estate twat\n\nBeneficiary Mobile\n+34611233\n\nTransfer Amount\n151.91 PKR\n\nCurrent Status\n\u2022 Cancelled\n\nStatus Note\nTransfer created and OTP verified\n\nIf you have any questions or concerns regarding this transfer, you may open the support options below.","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":54,"length":18,"type":"bold"},{"offset":85,"length":13,"type":"bold"},{"offset":119,"length":16,"type":"bold"},{"offset":169,"length":18,"type":"bold"},{"offset":199,"length":15,"type":"bold"},{"offset":227,"length":14,"type":"bold"},{"offset":255,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2753 Questions about this transfer","callback_data":"lwt_issue_menu_91"}],[{"text":"\u25c0\ufe0f Back to Latest Transfers","callback_data":"lwt_list"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-21 21:31:54] BOT HIT webhook request received
[2026-03-21 21:31:54] sendMessage response: {"ok":true,"result":{"message_id":1981,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774128714,"text":"\ud83c\udfe6 FinoviaPay Transfer Support Options\n\nPlease select the type of issue related to this transfer. This will help our Wallet Transfer Operations team review your request more efficiently.","entities":[{"offset":3,"length":35,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u23f3 Haven't yet credited to Wallet","callback_data":"lwt_issue_credit_91"}],[{"text":"\u26a0\ufe0f Beneficiary details incorrect","callback_data":"lwt_issue_beneficiary_91"}],[{"text":"\ud83d\udcdd Another issue","callback_data":"lwt_issue_other_91"}],[{"text":"\u25c0\ufe0f Back to Transfer Details","callback_data":"lwt_detail_91"}]]}}}
[2026-03-21 21:31:55] BOT HIT webhook request received
[2026-03-21 21:31:56] sendMessage response: {"ok":true,"result":{"message_id":1982,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774128716,"text":"\ud83c\udfe6 FinoviaPay Wallet Transfer Support Request\n\nTransfer Reference: MW9A7B6D8F\nIssue Category: Haven't yet credited to Wallet\n\nPlease briefly describe the issue you are experiencing with this transfer.\n\nYour explanation will be attached to a support ticket for the Wallet Transfer Operations Department.","entities":[{"offset":3,"length":42,"type":"bold"},{"offset":67,"length":10,"type":"bold"},{"offset":94,"length":30,"type":"bold"}]}}
[2026-03-21 21:31:59] BOT HIT webhook request received
[2026-03-21 21:32:00] sendMessage response: {"ok":true,"result":{"message_id":1984,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774128720,"text":"\u2705 Your wallet transfer support ticket has been created successfully.\n\nTicket ID\nFP-LWT-57154\n\nTransfer Reference\nMW9A7B6D8F\n\nIssue Category\nHaven't yet credited to Wallet\n\nDepartment\nWallet Transfer Operations\n\nOur banking support team will review your request and provide an update as soon as possible.","entities":[{"offset":2,"length":66,"type":"bold"},{"offset":70,"length":9,"type":"bold"},{"offset":94,"length":18,"type":"bold"},{"offset":125,"length":14,"type":"bold"},{"offset":172,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u25c0\ufe0f Back to Latest Transfers","callback_data":"latest_wallet_transfers"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-21 21:33:30] BOT HIT webhook request received
[2026-03-21 21:33:31] sendMessage response: {"ok":true,"result":{"message_id":1985,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774128811,"text":"\ud83c\udfe6 FinoviaPay Latest Wallet Transfer Records\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nBelow are the latest wallet transfer transactions currently associated with your verified FinoviaPay account.\n\nPlease select any transfer reference button below to review the full transaction details.\n\n1. Transfer Reference\n\u2022 Ref: MW9A7B6D8F\n\u2022 Date: 12 Dec 2025, 17:30\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \u2022 Cancelled\n\n2. Transfer Reference\n\u2022 Ref: MWF7E07D5B\n\u2022 Date: 12 Dec 2025, 17:25\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n3. Transfer Reference\n\u2022 Ref: MW1B87476B\n\u2022 Date: 12 Dec 2025, 17:16\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n4. Transfer Reference\n\u2022 Ref: MWC1C908CE\n\u2022 Date: 12 Dec 2025, 17:10\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n5. Transfer Reference\n\u2022 Ref: MWB2D0A60C\n\u2022 Date: 12 Dec 2025, 16:51\n\u2022 Amount: 75.96 PKR\n\u2022 Status: \ud83d\udd12 Reserved","entities":[{"offset":3,"length":41,"type":"bold"},{"offset":263,"length":21,"type":"bold"},{"offset":292,"length":10,"type":"bold"},{"offset":374,"length":21,"type":"bold"},{"offset":403,"length":10,"type":"bold"},{"offset":485,"length":21,"type":"bold"},{"offset":514,"length":10,"type":"bold"},{"offset":595,"length":21,"type":"bold"},{"offset":624,"length":10,"type":"bold"},{"offset":705,"length":21,"type":"bold"},{"offset":734,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd39 MW9A7B6D8F","callback_data":"lwt_detail_91"}],[{"text":"\ud83d\udd39 MWF7E07D5B","callback_data":"lwt_detail_90"}],[{"text":"\ud83d\udd39 MW1B87476B","callback_data":"lwt_detail_89"}],[{"text":"\ud83d\udd39 MWC1C908CE","callback_data":"lwt_detail_88"}],[{"text":"\ud83d\udd39 MWB2D0A60C","callback_data":"lwt_detail_87"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-21 21:35:29] BOT HIT webhook request received
[2026-03-21 21:35:30] sendMessage response: {"ok":true,"result":{"message_id":1986,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774128930,"text":"\ud83c\udfe6 FinoviaPay Latest Wallet Transfer Records\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nBelow are the latest wallet transfer transactions currently associated with your verified FinoviaPay account.\n\nPlease select any transfer reference button below to review the full transaction details.\n\n1. Transfer Reference\n\u2022 Ref: MW9A7B6D8F\n\u2022 Date: 12 Dec 2025, 17:30\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \u2022 Cancelled\n\n2. Transfer Reference\n\u2022 Ref: MWF7E07D5B\n\u2022 Date: 12 Dec 2025, 17:25\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n3. Transfer Reference\n\u2022 Ref: MW1B87476B\n\u2022 Date: 12 Dec 2025, 17:16\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n4. Transfer Reference\n\u2022 Ref: MWC1C908CE\n\u2022 Date: 12 Dec 2025, 17:10\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n5. Transfer Reference\n\u2022 Ref: MWB2D0A60C\n\u2022 Date: 12 Dec 2025, 16:51\n\u2022 Amount: 75.96 PKR\n\u2022 Status: \ud83d\udd12 Reserved","entities":[{"offset":3,"length":41,"type":"bold"},{"offset":263,"length":21,"type":"bold"},{"offset":292,"length":10,"type":"bold"},{"offset":374,"length":21,"type":"bold"},{"offset":403,"length":10,"type":"bold"},{"offset":485,"length":21,"type":"bold"},{"offset":514,"length":10,"type":"bold"},{"offset":595,"length":21,"type":"bold"},{"offset":624,"length":10,"type":"bold"},{"offset":705,"length":21,"type":"bold"},{"offset":734,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd39 MW9A7B6D8F","callback_data":"lwt_detail_91"}],[{"text":"\ud83d\udd39 MWF7E07D5B","callback_data":"lwt_detail_90"}],[{"text":"\ud83d\udd39 MW1B87476B","callback_data":"lwt_detail_89"}],[{"text":"\ud83d\udd39 MWC1C908CE","callback_data":"lwt_detail_88"}],[{"text":"\ud83d\udd39 MWB2D0A60C","callback_data":"lwt_detail_87"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-21 21:35:33] BOT HIT webhook request received
[2026-03-21 22:21:52] BOT HIT webhook request received
[2026-03-21 22:21:53] sendMessage response: {"ok":true,"result":{"message_id":1988,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774131713,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-21 22:21:55] BOT HIT webhook request received
[2026-03-21 22:21:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-21 22:21:56] sendMessage response: {"ok":true,"result":{"message_id":1989,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774131716,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-21 22:22:03] BOT HIT webhook request received
[2026-03-21 22:22:04] sendMessage response: {"ok":true,"result":{"message_id":1991,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774131724,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-21 22:22:08] BOT HIT webhook request received
[2026-03-21 22:22:08] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-21 22:22:08] DOB verification blocked match=no
[2026-03-21 22:22:08] DOB verification active/general match=yes user_id=5 status=active
[2026-03-21 22:22:08] sendMessage response: {"ok":true,"result":{"message_id":1993,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774131728,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******m@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-21 22:22:26] BOT HIT webhook request received
[2026-03-21 22:22:27] sendMessage response: {"ok":true,"result":{"message_id":1995,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774131747,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-03-21 22:22:27] sendMessage response: {"ok":true,"result":{"message_id":1996,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774131747,"text":"\ud83d\udd12 Secure Session Active\n\nYour protected FinoviaPay session is now active.\n\nFor your security, the session will expire automatically after 5 minutes of inactivity.","entities":[{"offset":3,"length":21,"type":"bold"}]}}
[2026-03-21 22:22:28] sendMessage response: {"ok":true,"result":{"message_id":1997,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774131748,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES302792843234728817\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":19,"type":"url"},{"offset":297,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-21 22:22:33] BOT HIT webhook request received
[2026-03-21 22:22:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-21 22:22:34] sendMessage response: {"ok":true,"result":{"message_id":1998,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774131754,"text":"\ud83d\udd14 My Notifications\n\nNo notification history is currently available for your verified FinoviaPay account.","entities":[{"offset":3,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-21 22:22:44] BOT HIT webhook request received
[2026-03-21 22:22:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-21 22:22:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-21 22:22:46] sendMessage response: {"ok":true,"result":{"message_id":1999,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774131766,"text":"\ud83c\udfab My Support Tickets\n\nWelcome to your FinoviaPay support ticket history section.\n\nFrom this area, you may review your open tickets, closed tickets, and the current progress of your previously submitted customer support requests.\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udfe6 Open Tickets","callback_data":"my_tickets_open"},{"text":"\u2705 Closed Tickets","callback_data":"my_tickets_closed"}],[{"text":"\ud83d\udcdc All Ticket History","callback_data":"my_tickets_all"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-21 22:22:49] BOT HIT webhook request received
[2026-03-21 22:22:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-21 22:22:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-21 22:22:50] sendMessage response: {"ok":true,"result":{"message_id":2000,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774131770,"text":"\ud83c\udfab All Support Ticket History\n\nBelow is the current history of your support requests. Please select any ticket record below to review the full update history.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket 1\nID: FP-TK-81428\nDepartment: Card Operations Department\nIssue: Other Issue | Card Type: Physical Card\nStatus: Closed\nCreated: 2026-03-20 16:51:10\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket 2\nID: FP-TK-00645\nDepartment: Card Operations Department\nIssue: Other Issue | Card Type: Physical Card\nStatus: Open\nCreated: 2026-03-18 18:33:19\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket 3\nID: FP-TK-49226\nDepartment: Card Operations Department\nIssue: Other Issue | Card Type: Physical Card\nStatus: Open\nCreated: 2026-03-18 18:09:24\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket 4\nID: FP-TK-80884\nDepartment: Card Operations Department\nIssue: Other Issue | Card Type: Physical Card\nStatus: Closed\nCreated: 2026-03-18 13:38:11","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":188,"length":11,"type":"bold"},{"offset":212,"length":26,"type":"bold"},{"offset":246,"length":38,"type":"bold"},{"offset":293,"length":6,"type":"bold"},{"offset":309,"length":19,"type":"bold"},{"offset":357,"length":11,"type":"bold"},{"offset":381,"length":26,"type":"bold"},{"offset":415,"length":38,"type":"bold"},{"offset":462,"length":4,"type":"bold"},{"offset":476,"length":19,"type":"bold"},{"offset":524,"length":11,"type":"bold"},{"offset":548,"length":26,"type":"bold"},{"offset":582,"length":38,"type":"bold"},{"offset":629,"length":4,"type":"bold"},{"offset":643,"length":19,"type":"bold"},{"offset":691,"length":11,"type":"bold"},{"offset":715,"length":26,"type":"bold"},{"offset":749,"length":38,"type":"bold"},{"offset":796,"length":6,"type":"bold"},{"offset":812,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e Open Ticket 1","callback_data":"my_tickets_view_FP-TK-81428"}],[{"text":"\ud83d\udd0e Open Ticket 2","callback_data":"my_tickets_view_FP-TK-00645"}],[{"text":"\ud83d\udd0e Open Ticket 3","callback_data":"my_tickets_view_FP-TK-49226"}],[{"text":"\ud83d\udd0e Open Ticket 4","callback_data":"my_tickets_view_FP-TK-80884"}],[{"text":"\u21a9\ufe0f Back","callback_data":"my_support_tickets"}]]}}}
[2026-03-21 22:25:43] BOT HIT webhook request received
[2026-03-21 22:25:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-21 22:25:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-21 22:25:45] sendMessage response: {"ok":true,"result":{"message_id":2001,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774131945,"text":"\ud83c\udfab My Support Tickets\n\nWelcome to your FinoviaPay support ticket history section.\n\nFrom this area, you may review your open tickets, closed tickets, and the current progress of your previously submitted customer support requests.\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udfe6 Open Tickets","callback_data":"my_tickets_open"},{"text":"\u2705 Closed Tickets","callback_data":"my_tickets_closed"}],[{"text":"\ud83d\udcdc All Ticket History","callback_data":"my_tickets_all"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-21 22:25:46] BOT HIT webhook request received
[2026-03-21 22:25:47] sendMessage response: {"ok":true,"result":{"message_id":2002,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774131947,"text":"\ud83c\udfe6 Welcome back to FinoviaPay Digital Banking Support\n\nCustomer Name\nZSI Amazon Logistics LLC\n\nAccount Status\nVerified\n\nYou may continue by selecting one of the banking support categories below.","entities":[{"offset":3,"length":50,"type":"bold"},{"offset":55,"length":13,"type":"bold"},{"offset":95,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-21 22:25:55] BOT HIT webhook request received
[2026-03-21 22:25:55] sendMessage response: {"ok":true,"result":{"message_id":2003,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774131955,"text":"\ud83c\udfe6 FinoviaPay Latest Wallet Transfer Records\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nBelow are the latest wallet transfer transactions currently associated with your verified FinoviaPay account.\n\nPlease select any transfer reference button below to review the full transaction details.\n\n1. Transfer Reference\n\u2022 Ref: MW9A7B6D8F\n\u2022 Date: 12 Dec 2025, 17:30\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \u2022 Cancelled\n\n2. Transfer Reference\n\u2022 Ref: MWF7E07D5B\n\u2022 Date: 12 Dec 2025, 17:25\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n3. Transfer Reference\n\u2022 Ref: MW1B87476B\n\u2022 Date: 12 Dec 2025, 17:16\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n4. Transfer Reference\n\u2022 Ref: MWC1C908CE\n\u2022 Date: 12 Dec 2025, 17:10\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n5. Transfer Reference\n\u2022 Ref: MWB2D0A60C\n\u2022 Date: 12 Dec 2025, 16:51\n\u2022 Amount: 75.96 PKR\n\u2022 Status: \ud83d\udd12 Reserved","entities":[{"offset":3,"length":41,"type":"bold"},{"offset":263,"length":21,"type":"bold"},{"offset":292,"length":10,"type":"bold"},{"offset":374,"length":21,"type":"bold"},{"offset":403,"length":10,"type":"bold"},{"offset":485,"length":21,"type":"bold"},{"offset":514,"length":10,"type":"bold"},{"offset":595,"length":21,"type":"bold"},{"offset":624,"length":10,"type":"bold"},{"offset":705,"length":21,"type":"bold"},{"offset":734,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd39 MW9A7B6D8F","callback_data":"lwt_detail_91"}],[{"text":"\ud83d\udd39 MWF7E07D5B","callback_data":"lwt_detail_90"}],[{"text":"\ud83d\udd39 MW1B87476B","callback_data":"lwt_detail_89"}],[{"text":"\ud83d\udd39 MWC1C908CE","callback_data":"lwt_detail_88"}],[{"text":"\ud83d\udd39 MWB2D0A60C","callback_data":"lwt_detail_87"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-21 22:26:01] BOT HIT webhook request received
[2026-03-21 22:26:02] sendMessage response: {"ok":true,"result":{"message_id":2004,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774131962,"text":"\ud83c\udfe6 FinoviaPay Wallet Transfer Details\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nTransfer Reference\nMW9A7B6D8F\n\nTransfer Date\n12 Dec 2025, 17:30\n\nBeneficiary Name\nTest test test Teat estate twat\n\nBeneficiary Mobile\n+34611233\n\nTransfer Amount\n151.91 PKR\n\nCurrent Status\n\u2022 Cancelled\n\nStatus Note\nTransfer created and OTP verified\n\nIf you have any questions or concerns regarding this transfer, you may open the support options below.","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":54,"length":18,"type":"bold"},{"offset":85,"length":13,"type":"bold"},{"offset":119,"length":16,"type":"bold"},{"offset":169,"length":18,"type":"bold"},{"offset":199,"length":15,"type":"bold"},{"offset":227,"length":14,"type":"bold"},{"offset":255,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2753 Questions about this transfer","callback_data":"lwt_issue_menu_91"}],[{"text":"\u25c0\ufe0f Back to Latest Transfers","callback_data":"lwt_list"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-21 22:26:04] BOT HIT webhook request received
[2026-03-21 22:26:05] sendMessage response: {"ok":true,"result":{"message_id":2005,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774131964,"text":"\ud83c\udfe6 FinoviaPay Transfer Support Options\n\nPlease select the type of issue related to this transfer. This will help our Wallet Transfer Operations team review your request more efficiently.","entities":[{"offset":3,"length":35,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u23f3 Haven't yet credited to Wallet","callback_data":"lwt_issue_credit_91"}],[{"text":"\u26a0\ufe0f Beneficiary details incorrect","callback_data":"lwt_issue_beneficiary_91"}],[{"text":"\ud83d\udcdd Another issue","callback_data":"lwt_issue_other_91"}],[{"text":"\u25c0\ufe0f Back to Transfer Details","callback_data":"lwt_detail_91"}]]}}}
[2026-03-21 22:26:06] BOT HIT webhook request received
[2026-03-21 22:26:07] sendMessage response: {"ok":true,"result":{"message_id":2006,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774131967,"text":"\ud83c\udfe6 FinoviaPay Wallet Transfer Support Request\n\nTransfer Reference: MW9A7B6D8F\nIssue Category: Haven't yet credited to Wallet\n\nPlease briefly describe the issue you are experiencing with this transfer.\n\nYour explanation will be attached to a support ticket for the Wallet Transfer Operations Department.","entities":[{"offset":3,"length":42,"type":"bold"},{"offset":67,"length":10,"type":"bold"},{"offset":94,"length":30,"type":"bold"}]}}
[2026-03-21 22:26:10] BOT HIT webhook request received
[2026-03-21 22:26:11] sendMessage response: {"ok":true,"result":{"message_id":2008,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774131971,"text":"\u2705 Your wallet transfer support ticket has been created successfully.\n\nTicket ID\nFP-LWT-67785\n\nTransfer Reference\nMW9A7B6D8F\n\nIssue Category\nHaven't yet credited to Wallet\n\nDepartment\nWallet Transfer Operations\n\nOur banking support team will review your request and provide an update as soon as possible.","entities":[{"offset":2,"length":66,"type":"bold"},{"offset":70,"length":9,"type":"bold"},{"offset":94,"length":18,"type":"bold"},{"offset":125,"length":14,"type":"bold"},{"offset":172,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u25c0\ufe0f Back to Latest Transfers","callback_data":"latest_wallet_transfers"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-21 22:31:26] BOT HIT webhook request received
[2026-03-21 22:31:27] sendMessage response: {"ok":true,"result":{"message_id":2010,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774132287,"text":"\ud83d\udd12 Secure Session Expired\n\nFor your protection, your FinoviaPay secure session has expired due to inactivity.\n\nPlease complete the verification process again to continue using protected banking services.","entities":[{"offset":3,"length":22,"type":"bold"}]}}
[2026-03-21 22:31:27] sendMessage response: {"ok":true,"result":{"message_id":2011,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774132287,"text":"Please begin the secure identification process again.","reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-21 22:31:31] BOT HIT webhook request received
[2026-03-21 22:31:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-21 22:31:32] sendMessage response: {"ok":true,"result":{"message_id":2012,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774132292,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-21 22:31:36] BOT HIT webhook request received
[2026-03-21 22:31:37] sendMessage response: {"ok":true,"result":{"message_id":2014,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774132297,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-21 22:31:42] BOT HIT webhook request received
[2026-03-21 22:31:42] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-21 22:31:42] DOB verification blocked match=no
[2026-03-21 22:31:42] DOB verification active/general match=yes user_id=5 status=active
[2026-03-21 22:31:42] sendMessage response: {"ok":true,"result":{"message_id":2016,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774132302,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******m@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-21 22:31:56] BOT HIT webhook request received
[2026-03-21 22:31:57] sendMessage response: {"ok":true,"result":{"message_id":2018,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774132317,"text":"OTP does not match. Please check the code and try again.","reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-21 22:32:08] BOT HIT webhook request received
[2026-03-21 22:32:09] sendMessage response: {"ok":true,"result":{"message_id":2020,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774132329,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-03-21 22:32:09] sendMessage response: {"ok":true,"result":{"message_id":2021,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774132329,"text":"\ud83d\udd12 Secure Session Active\n\nYour protected FinoviaPay session is now active.\n\nFor your security, the session will expire automatically after 5 minutes of inactivity.","entities":[{"offset":3,"length":21,"type":"bold"}]}}
[2026-03-21 22:32:10] sendMessage response: {"ok":true,"result":{"message_id":2022,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774132330,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES302792843234728817\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":19,"type":"url"},{"offset":297,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-21 22:32:17] BOT HIT webhook request received
[2026-03-21 22:32:17] sendMessage response: {"ok":true,"result":{"message_id":2023,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774132337,"text":"\ud83c\udfe6 FinoviaPay Verification Upload\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nTicket ID\nFP-LWT-67785\n\nTransfer Reference\nMW9A7B6D8F\n\nRequested Document\nBeneficiary Wallet Statement\n\nRequest Title\nBeneficiary Wallet Statement Verification Request\n\nOfficer Message\nGgggg\n\nAccepted Formats\nPDF document, screenshot image, or photo\n\nPlease upload the requested supporting document in reply to this message through the secure FinoviaPay support assistant.","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":50,"length":9,"type":"bold"},{"offset":74,"length":18,"type":"bold"},{"offset":105,"length":18,"type":"bold"},{"offset":154,"length":13,"type":"bold"},{"offset":219,"length":15,"type":"bold"},{"offset":242,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e View Latest Transfers","callback_data":"latest_wallet_transfers"}]]}}}
[2026-03-21 22:32:31] BOT HIT webhook request received
[2026-03-21 22:32:33] sendMessage response: {"ok":true,"result":{"message_id":2025,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774132353,"text":"\u2705 Verification Document Uploaded Successfully\n\nYour requested supporting document has been received successfully and forwarded to the FinoviaPay Wallet Transfer Operations team for review.\n\nTicket ID\nFP-LWT-67785\n\nTransfer Reference\nMW9A7B6D8F\n\nSubmitted Document\nBeneficiary Wallet Statement\n\nYour uploaded supporting document has been securely archived in the FinoviaPay system for officer review. Our banking support officer will review the document and update your case as soon as possible.","entities":[{"offset":2,"length":43,"type":"bold"},{"offset":190,"length":9,"type":"bold"},{"offset":214,"length":18,"type":"bold"},{"offset":245,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e View Latest Transfers","callback_data":"latest_wallet_transfers"}]]}}}
[2026-03-21 22:41:25] BOT HIT webhook request received
[2026-03-21 22:41:26] sendMessage response: {"ok":true,"result":{"message_id":2027,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774132886,"text":"\ud83d\udd12 Secure Session Expired\n\nFor your protection, your FinoviaPay secure session has expired due to inactivity.\n\nPlease complete the verification process again to continue using protected banking services.","entities":[{"offset":3,"length":22,"type":"bold"}]}}
[2026-03-21 22:41:26] sendMessage response: {"ok":true,"result":{"message_id":2028,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774132886,"text":"Please begin the secure identification process again.","reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-21 23:21:43] BOT HIT webhook request received
[2026-03-21 23:21:44] sendMessage response: {"ok":true,"result":{"message_id":2031,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774135304,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-21 23:21:45] BOT HIT webhook request received
[2026-03-21 23:21:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-21 23:21:46] sendMessage response: {"ok":true,"result":{"message_id":2032,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774135306,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-21 23:21:50] BOT HIT webhook request received
[2026-03-21 23:21:50] sendMessage response: {"ok":true,"result":{"message_id":2034,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774135310,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-21 23:21:54] BOT HIT webhook request received
[2026-03-21 23:21:54] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-21 23:21:54] DOB verification blocked match=no
[2026-03-21 23:21:54] DOB verification active/general match=yes user_id=5 status=active
[2026-03-21 23:21:54] sendMessage response: {"ok":true,"result":{"message_id":2036,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774135314,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******m@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-21 23:26:00] BOT HIT webhook request received
[2026-03-21 23:26:00] sendMessage response: {"ok":true,"result":{"message_id":2038,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774135560,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-21 23:26:01] BOT HIT webhook request received
[2026-03-21 23:26:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-21 23:26:02] sendMessage response: {"ok":true,"result":{"message_id":2039,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774135562,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-21 23:26:05] BOT HIT webhook request received
[2026-03-21 23:26:06] sendMessage response: {"ok":true,"result":{"message_id":2041,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774135566,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-21 23:26:09] BOT HIT webhook request received
[2026-03-21 23:26:09] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-21 23:26:09] DOB verification blocked match=no
[2026-03-21 23:26:09] DOB verification active/general match=yes user_id=5 status=active
[2026-03-21 23:26:29] BOT HIT webhook request received
[2026-03-21 23:26:30] sendMessage response: {"ok":true,"result":{"message_id":2044,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774135590,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-21 23:26:31] BOT HIT webhook request received
[2026-03-21 23:26:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-21 23:26:32] sendMessage response: {"ok":true,"result":{"message_id":2045,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774135591,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-21 23:26:37] BOT HIT webhook request received
[2026-03-21 23:26:38] sendMessage response: {"ok":true,"result":{"message_id":2047,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774135598,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-21 23:26:42] BOT HIT webhook request received
[2026-03-21 23:26:42] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-21 23:26:42] DOB verification blocked match=no
[2026-03-21 23:26:42] DOB verification active/general match=yes user_id=5 status=active
[2026-03-21 23:28:19] BOT HIT webhook request received
[2026-03-21 23:28:19] sendMessage response: {"ok":true,"result":{"message_id":2050,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774135699,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-21 23:28:21] BOT HIT webhook request received
[2026-03-21 23:28:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-21 23:28:22] sendMessage response: {"ok":true,"result":{"message_id":2051,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774135702,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-21 23:28:25] BOT HIT webhook request received
[2026-03-21 23:28:26] sendMessage response: {"ok":true,"result":{"message_id":2053,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774135706,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-21 23:28:32] BOT HIT webhook request received
[2026-03-21 23:28:32] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-21 23:28:32] DOB verification blocked match=no
[2026-03-21 23:28:32] DOB verification active/general match=yes user_id=5 status=active
[2026-03-21 23:37:17] BOT HIT webhook request received
[2026-03-21 23:37:18] sendMessage response: {"ok":true,"result":{"message_id":2056,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774136238,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-21 23:37:19] BOT HIT webhook request received
[2026-03-21 23:37:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-21 23:37:20] sendMessage response: {"ok":true,"result":{"message_id":2057,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774136240,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-21 23:37:23] BOT HIT webhook request received
[2026-03-21 23:37:23] sendMessage response: {"ok":true,"result":{"message_id":2059,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774136243,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-21 23:37:27] BOT HIT webhook request received
[2026-03-21 23:37:27] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-21 23:37:27] DOB verification blocked match=no
[2026-03-21 23:37:27] DOB verification active/general match=yes user_id=5 status=active
[2026-03-21 23:37:27] sendMessage response: {"ok":true,"result":{"message_id":2061,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774136247,"text":"\u2705 Identification Successful\n\nYour account identification has been completed successfully.\n\nEmail OTP verification is currently disabled by the authorized FinoviaPay admin team, so you may continue directly to protected services.","entities":[{"offset":2,"length":25,"type":"bold"}]}}
[2026-03-21 23:37:28] sendMessage response: {"ok":true,"result":{"message_id":2062,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774136248,"text":"\ud83d\udd12 Secure Session Active\n\nYour protected FinoviaPay session is now active.\n\nFor your security, the session will expire automatically after 5 minutes of inactivity.","entities":[{"offset":3,"length":21,"type":"bold"}]}}
[2026-03-21 23:37:28] sendMessage response: {"ok":true,"result":{"message_id":2063,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774136248,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES302792843234728817\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":19,"type":"url"},{"offset":297,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-21 23:52:02] BOT HIT webhook request received
[2026-03-21 23:52:03] sendMessage response: {"ok":true,"result":{"message_id":2064,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774137123,"text":"\ud83d\udd12 Secure Session Expired\n\nFor your protection, your FinoviaPay secure session has expired due to inactivity.\n\nPlease complete the verification process again to continue using protected banking services.","entities":[{"offset":3,"length":22,"type":"bold"}]}}
[2026-03-21 23:52:03] sendMessage response: {"ok":true,"result":{"message_id":2065,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774137123,"text":"Please begin the secure identification process again.","reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-22 10:46:26] BOT HIT webhook request received
[2026-03-22 10:46:27] sendMessage response: {"ok":true,"result":{"message_id":2067,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774176387,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-22 10:46:30] BOT HIT webhook request received
[2026-03-22 10:46:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:46:32] sendMessage response: {"ok":true,"result":{"message_id":2068,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774176392,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-22 10:46:37] BOT HIT webhook request received
[2026-03-22 10:46:37] sendMessage response: {"ok":true,"result":{"message_id":2070,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774176397,"text":"The mobile number you entered could not be matched with our registered system records.\n\nPlease review your number carefully and try again.\n\nIf you would still like to speak with one of our banker officers, please select the option below.","reply_markup":{"inline_keyboard":[[{"text":"Try Again","callback_data":"retry_mobile"},{"text":"Talk to Banker Officer","callback_data":"talk_to_agent_unverified"}]]}}}
[2026-03-22 10:46:41] BOT HIT webhook request received
[2026-03-22 10:46:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:46:42] sendMessage response: {"ok":true,"result":{"message_id":2071,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774176402,"text":"Please re-enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":106,"length":12,"type":"phone_number"}]}}
[2026-03-22 10:46:46] BOT HIT webhook request received
[2026-03-22 10:46:46] sendMessage response: {"ok":true,"result":{"message_id":2073,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774176406,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-22 10:46:52] BOT HIT webhook request received
[2026-03-22 10:46:52] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-22 10:46:52] DOB verification blocked match=no
[2026-03-22 10:46:52] DOB verification active/general match=yes user_id=5 status=active
[2026-03-22 10:46:52] sendMessage response: {"ok":true,"result":{"message_id":2075,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774176412,"text":"\u2705 Identification Successful\n\nYour account identification has been completed successfully.\n\nEmail OTP verification is currently disabled by the authorized FinoviaPay admin team, so you may continue directly to protected services.","entities":[{"offset":2,"length":25,"type":"bold"}]}}
[2026-03-22 10:46:53] sendMessage response: {"ok":true,"result":{"message_id":2076,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774176413,"text":"\ud83d\udd12 Secure Session Active\n\nYour protected FinoviaPay session is now active.\n\nFor your security, the session will expire automatically after 5 minutes of inactivity.","entities":[{"offset":3,"length":21,"type":"bold"}]}}
[2026-03-22 10:46:53] sendMessage response: {"ok":true,"result":{"message_id":2077,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774176413,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES302792843234728817\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":19,"type":"url"},{"offset":297,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-22 10:47:14] BOT HIT webhook request received
[2026-03-22 10:47:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:47:15] sendMessage response: {"ok":true,"result":{"message_id":2078,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774176434,"text":"\ud83d\udd14 My Notifications\n\nNo notification history is currently available for your verified FinoviaPay account.","entities":[{"offset":3,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-22 10:48:01] BOT HIT webhook request received
[2026-03-22 10:48:01] sendMessage response: {"ok":true,"result":{"message_id":2080,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774176481,"text":"\ud83c\udfe6 Welcome back to FinoviaPay Digital Banking Support\n\nCustomer Name\nZSI Amazon Logistics LLC\n\nAccount Status\nVerified\n\nYou may continue by selecting one of the banking support categories below.","entities":[{"offset":3,"length":50,"type":"bold"},{"offset":55,"length":13,"type":"bold"},{"offset":95,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-22 10:53:49] BOT HIT webhook request received
[2026-03-22 10:53:49] sendMessage response: {"ok":true,"result":{"message_id":2081,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774176829,"text":"\ud83c\udfe6 FinoviaPay Latest Wallet Transfer Records\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nBelow are the latest wallet transfer transactions currently associated with your verified FinoviaPay account.\n\nPlease select any transfer reference button below to review the full transaction details.\n\n1. Transfer Reference\n\u2022 Ref: MW9A7B6D8F\n\u2022 Date: 12 Dec 2025, 17:30\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \u2022 Cancelled\n\n2. Transfer Reference\n\u2022 Ref: MWF7E07D5B\n\u2022 Date: 12 Dec 2025, 17:25\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n3. Transfer Reference\n\u2022 Ref: MW1B87476B\n\u2022 Date: 12 Dec 2025, 17:16\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n4. Transfer Reference\n\u2022 Ref: MWC1C908CE\n\u2022 Date: 12 Dec 2025, 17:10\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n5. Transfer Reference\n\u2022 Ref: MWB2D0A60C\n\u2022 Date: 12 Dec 2025, 16:51\n\u2022 Amount: 75.96 PKR\n\u2022 Status: \ud83d\udd12 Reserved","entities":[{"offset":3,"length":41,"type":"bold"},{"offset":263,"length":21,"type":"bold"},{"offset":292,"length":10,"type":"bold"},{"offset":374,"length":21,"type":"bold"},{"offset":403,"length":10,"type":"bold"},{"offset":485,"length":21,"type":"bold"},{"offset":514,"length":10,"type":"bold"},{"offset":595,"length":21,"type":"bold"},{"offset":624,"length":10,"type":"bold"},{"offset":705,"length":21,"type":"bold"},{"offset":734,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd39 MW9A7B6D8F","callback_data":"lwt_detail_91"}],[{"text":"\ud83d\udd39 MWF7E07D5B","callback_data":"lwt_detail_90"}],[{"text":"\ud83d\udd39 MW1B87476B","callback_data":"lwt_detail_89"}],[{"text":"\ud83d\udd39 MWC1C908CE","callback_data":"lwt_detail_88"}],[{"text":"\ud83d\udd39 MWB2D0A60C","callback_data":"lwt_detail_87"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-22 10:53:51] BOT HIT webhook request received
[2026-03-22 10:54:06] BOT HIT webhook request received
[2026-03-22 10:54:33] BOT HIT webhook request received
[2026-03-22 10:54:43] BOT HIT webhook request received
[2026-03-22 10:54:43] sendMessage response: {"ok":true,"result":{"message_id":2083,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774176883,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-22 10:54:44] BOT HIT webhook request received
[2026-03-22 10:54:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:54:45] sendMessage response: {"ok":true,"result":{"message_id":2084,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774176885,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-22 10:54:49] BOT HIT webhook request received
[2026-03-22 10:54:49] sendMessage response: {"ok":true,"result":{"message_id":2086,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774176889,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-22 10:54:52] BOT HIT webhook request received
[2026-03-22 10:54:52] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-22 10:54:52] DOB verification blocked match=no
[2026-03-22 10:54:52] DOB verification active/general match=yes user_id=5 status=active
[2026-03-22 10:54:53] sendMessage response: {"ok":true,"result":{"message_id":2088,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774176893,"text":"\u2705 Identification Successful\n\nYour account identification has been completed successfully.\n\nEmail OTP verification is currently disabled by the authorized FinoviaPay admin team, so you may continue directly to protected services.","entities":[{"offset":2,"length":25,"type":"bold"}]}}
[2026-03-22 10:54:53] sendMessage response: {"ok":true,"result":{"message_id":2089,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774176893,"text":"\ud83d\udd12 Secure Session Active\n\nYour protected FinoviaPay session is now active.\n\nFor your security, the session will expire automatically after 5 minutes of inactivity.","entities":[{"offset":3,"length":21,"type":"bold"}]}}
[2026-03-22 10:54:54] sendMessage response: {"ok":true,"result":{"message_id":2090,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774176894,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES302792843234728817\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":19,"type":"url"},{"offset":297,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-22 10:54:56] BOT HIT webhook request received
[2026-03-22 10:54:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:54:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:54:57] sendMessage response: {"ok":true,"result":{"message_id":2091,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774176897,"text":"\ud83c\udfab My Support Tickets\n\nWelcome to your FinoviaPay support ticket history section.\n\nFrom this area, you may review your open tickets, closed tickets, and the current progress of your previously submitted customer support requests.\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udfe6 Open Tickets","callback_data":"my_tickets_open"},{"text":"\u2705 Closed Tickets","callback_data":"my_tickets_closed"}],[{"text":"\ud83d\udcdc All Ticket History","callback_data":"my_tickets_all"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-22 10:55:00] BOT HIT webhook request received
[2026-03-22 10:55:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:55:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:55:02] sendMessage response: {"ok":true,"result":{"message_id":2092,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774176902,"text":"\ud83c\udfab Open Support Tickets\n\nBelow is the current history of your support requests. Please select any ticket record below to review the full update history.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket 1\nID: FP-TK-00645\nDepartment: Card Operations Department\nIssue: Other Issue | Card Type: Physical Card\nStatus: Open\nCreated: 2026-03-18 18:33:19\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket 2\nID: FP-TK-49226\nDepartment: Card Operations Department\nIssue: Other Issue | Card Type: Physical Card\nStatus: Open\nCreated: 2026-03-18 18:09:24","entities":[{"offset":3,"length":20,"type":"bold"},{"offset":182,"length":11,"type":"bold"},{"offset":206,"length":26,"type":"bold"},{"offset":240,"length":38,"type":"bold"},{"offset":287,"length":4,"type":"bold"},{"offset":301,"length":19,"type":"bold"},{"offset":349,"length":11,"type":"bold"},{"offset":373,"length":26,"type":"bold"},{"offset":407,"length":38,"type":"bold"},{"offset":454,"length":4,"type":"bold"},{"offset":468,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e Open Ticket 1","callback_data":"my_tickets_view_FP-TK-00645"}],[{"text":"\ud83d\udd0e Open Ticket 2","callback_data":"my_tickets_view_FP-TK-49226"}],[{"text":"\u21a9\ufe0f Back","callback_data":"my_support_tickets"}]]}}}
[2026-03-22 10:55:05] BOT HIT webhook request received
[2026-03-22 10:55:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:55:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:55:06] sendMessage response: {"ok":true,"result":{"message_id":2093,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774176906,"text":"\ud83c\udfe6 FinoviaPay Ticket Review\n\nTicket ID\nFP-TK-00645\n\nDepartment\nCard Operations Department\n\nIssue Type\nOther Issue | Card Type: Physical Card\n\nCurrent Status\nOpen\n\nCreated On\n2026-03-18 18:33:19\n\nDescription\nGssgsgs\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket History\n\n\u2022 Customer\nGssgsgs\n2026-03-18 18:33:19","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":29,"length":9,"type":"bold"},{"offset":52,"length":10,"type":"bold"},{"offset":91,"length":10,"type":"bold"},{"offset":142,"length":14,"type":"bold"},{"offset":163,"length":10,"type":"bold"},{"offset":195,"length":11,"type":"bold"},{"offset":231,"length":14,"type":"bold"},{"offset":249,"length":8,"type":"bold"},{"offset":266,"length":19,"type":"italic"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\uddd1\ufe0f Delete Ticket","callback_data":"my_tickets_delete_confirm_FP-TK-00645"}],[{"text":"\u21a9\ufe0f Back to My Support Tickets","callback_data":"my_support_tickets"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}]]}}}
[2026-03-22 10:55:07] BOT HIT webhook request received
[2026-03-22 10:55:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:55:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:55:09] sendMessage response: {"ok":true,"result":{"message_id":2094,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774176909,"text":"\u26a0\ufe0f Delete Support Ticket\n\nYou are about to permanently remove the following support ticket from your FinoviaPay ticket history.\n\nTicket ID\nFP-TK-00645\n\nCurrent Status\nOpen\n\nPlease confirm if you would like to continue.","entities":[{"offset":3,"length":21,"type":"bold"},{"offset":129,"length":9,"type":"bold"},{"offset":152,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Confirm Delete","callback_data":"my_tickets_delete_FP-TK-00645"}],[{"text":"\u21a9\ufe0f Cancel","callback_data":"my_tickets_view_FP-TK-00645"}]]}}}
[2026-03-22 10:55:10] BOT HIT webhook request received
[2026-03-22 10:55:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:55:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:55:12] sendMessage response: {"ok":true,"result":{"message_id":2095,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774176912,"text":"\u2705 Support Ticket Deleted\n\nThe selected support ticket has been removed successfully from your FinoviaPay ticket history.","entities":[{"offset":2,"length":22,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to My Support Tickets","callback_data":"my_support_tickets"}]]}}}
[2026-03-22 10:55:14] BOT HIT webhook request received
[2026-03-22 10:55:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:55:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:55:15] sendMessage response: {"ok":true,"result":{"message_id":2096,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774176915,"text":"\ud83c\udfab My Support Tickets\n\nWelcome to your FinoviaPay support ticket history section.\n\nFrom this area, you may review your open tickets, closed tickets, and the current progress of your previously submitted customer support requests.\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udfe6 Open Tickets","callback_data":"my_tickets_open"},{"text":"\u2705 Closed Tickets","callback_data":"my_tickets_closed"}],[{"text":"\ud83d\udcdc All Ticket History","callback_data":"my_tickets_all"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-22 10:55:17] BOT HIT webhook request received
[2026-03-22 10:55:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:55:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:55:18] sendMessage response: {"ok":true,"result":{"message_id":2097,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774176918,"text":"\ud83c\udfab All Support Ticket History\n\nBelow is the current history of your support requests. Please select any ticket record below to review the full update history.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket 1\nID: FP-TK-81428\nDepartment: Card Operations Department\nIssue: Other Issue | Card Type: Physical Card\nStatus: Closed\nCreated: 2026-03-20 16:51:10\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket 2\nID: FP-TK-49226\nDepartment: Card Operations Department\nIssue: Other Issue | Card Type: Physical Card\nStatus: Open\nCreated: 2026-03-18 18:09:24\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket 3\nID: FP-TK-80884\nDepartment: Card Operations Department\nIssue: Other Issue | Card Type: Physical Card\nStatus: Closed\nCreated: 2026-03-18 13:38:11","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":188,"length":11,"type":"bold"},{"offset":212,"length":26,"type":"bold"},{"offset":246,"length":38,"type":"bold"},{"offset":293,"length":6,"type":"bold"},{"offset":309,"length":19,"type":"bold"},{"offset":357,"length":11,"type":"bold"},{"offset":381,"length":26,"type":"bold"},{"offset":415,"length":38,"type":"bold"},{"offset":462,"length":4,"type":"bold"},{"offset":476,"length":19,"type":"bold"},{"offset":524,"length":11,"type":"bold"},{"offset":548,"length":26,"type":"bold"},{"offset":582,"length":38,"type":"bold"},{"offset":629,"length":6,"type":"bold"},{"offset":645,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e Open Ticket 1","callback_data":"my_tickets_view_FP-TK-81428"}],[{"text":"\ud83d\udd0e Open Ticket 2","callback_data":"my_tickets_view_FP-TK-49226"}],[{"text":"\ud83d\udd0e Open Ticket 3","callback_data":"my_tickets_view_FP-TK-80884"}],[{"text":"\u21a9\ufe0f Back","callback_data":"my_support_tickets"}]]}}}
[2026-03-22 10:55:20] BOT HIT webhook request received
[2026-03-22 10:55:20] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:55:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:55:21] sendMessage response: {"ok":true,"result":{"message_id":2098,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774176921,"text":"\ud83c\udfe6 FinoviaPay Ticket Review\n\nTicket ID\nFP-TK-80884\n\nDepartment\nCard Operations Department\n\nIssue Type\nOther Issue | Card Type: Physical Card\n\nCurrent Status\nClosed\n\nCreated On\n2026-03-18 13:38:11\n\nDescription\nI haven't yeti\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket History\n\n\u2022 Customer\nI haven't yeti\n2026-03-18 13:38:11\n\n\u2022 System\nTicket status was updated to Closed by the support team.\n2026-03-21 17:33:10","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":29,"length":9,"type":"bold"},{"offset":52,"length":10,"type":"bold"},{"offset":91,"length":10,"type":"bold"},{"offset":142,"length":14,"type":"bold"},{"offset":165,"length":10,"type":"bold"},{"offset":197,"length":11,"type":"bold"},{"offset":240,"length":14,"type":"bold"},{"offset":258,"length":8,"type":"bold"},{"offset":282,"length":19,"type":"italic"},{"offset":305,"length":6,"type":"bold"},{"offset":369,"length":19,"type":"italic"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\uddd1\ufe0f Delete Ticket","callback_data":"my_tickets_delete_confirm_FP-TK-80884"}],[{"text":"\u21a9\ufe0f Back to My Support Tickets","callback_data":"my_support_tickets"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}]]}}}
[2026-03-22 10:55:23] BOT HIT webhook request received
[2026-03-22 10:55:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:55:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:55:24] sendMessage response: {"ok":true,"result":{"message_id":2099,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774176924,"text":"\u26a0\ufe0f Delete Support Ticket\n\nYou are about to permanently remove the following support ticket from your FinoviaPay ticket history.\n\nTicket ID\nFP-TK-80884\n\nCurrent Status\nClosed\n\nPlease confirm if you would like to continue.","entities":[{"offset":3,"length":21,"type":"bold"},{"offset":129,"length":9,"type":"bold"},{"offset":152,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Confirm Delete","callback_data":"my_tickets_delete_FP-TK-80884"}],[{"text":"\u21a9\ufe0f Cancel","callback_data":"my_tickets_view_FP-TK-80884"}]]}}}
[2026-03-22 10:55:25] BOT HIT webhook request received
[2026-03-22 10:55:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:55:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:55:27] sendMessage response: {"ok":true,"result":{"message_id":2100,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774176927,"text":"\u2705 Support Ticket Deleted\n\nThe selected support ticket has been removed successfully from your FinoviaPay ticket history.","entities":[{"offset":2,"length":22,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to My Support Tickets","callback_data":"my_support_tickets"}]]}}}
[2026-03-22 10:55:30] BOT HIT webhook request received
[2026-03-22 10:55:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:55:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:55:31] sendMessage response: {"ok":true,"result":{"message_id":2101,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774176931,"text":"\ud83c\udfab My Support Tickets\n\nWelcome to your FinoviaPay support ticket history section.\n\nFrom this area, you may review your open tickets, closed tickets, and the current progress of your previously submitted customer support requests.\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udfe6 Open Tickets","callback_data":"my_tickets_open"},{"text":"\u2705 Closed Tickets","callback_data":"my_tickets_closed"}],[{"text":"\ud83d\udcdc All Ticket History","callback_data":"my_tickets_all"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-22 10:55:33] BOT HIT webhook request received
[2026-03-22 10:55:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:55:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:55:34] sendMessage response: {"ok":true,"result":{"message_id":2102,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774176934,"text":"\ud83c\udfab All Support Ticket History\n\nBelow is the current history of your support requests. Please select any ticket record below to review the full update history.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket 1\nID: FP-TK-81428\nDepartment: Card Operations Department\nIssue: Other Issue | Card Type: Physical Card\nStatus: Closed\nCreated: 2026-03-20 16:51:10\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket 2\nID: FP-TK-49226\nDepartment: Card Operations Department\nIssue: Other Issue | Card Type: Physical Card\nStatus: Open\nCreated: 2026-03-18 18:09:24","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":188,"length":11,"type":"bold"},{"offset":212,"length":26,"type":"bold"},{"offset":246,"length":38,"type":"bold"},{"offset":293,"length":6,"type":"bold"},{"offset":309,"length":19,"type":"bold"},{"offset":357,"length":11,"type":"bold"},{"offset":381,"length":26,"type":"bold"},{"offset":415,"length":38,"type":"bold"},{"offset":462,"length":4,"type":"bold"},{"offset":476,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e Open Ticket 1","callback_data":"my_tickets_view_FP-TK-81428"}],[{"text":"\ud83d\udd0e Open Ticket 2","callback_data":"my_tickets_view_FP-TK-49226"}],[{"text":"\u21a9\ufe0f Back","callback_data":"my_support_tickets"}]]}}}
[2026-03-22 10:55:35] BOT HIT webhook request received
[2026-03-22 10:55:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:55:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:55:37] sendMessage response: {"ok":true,"result":{"message_id":2103,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774176936,"text":"\ud83c\udfe6 FinoviaPay Ticket Review\n\nTicket ID\nFP-TK-81428\n\nDepartment\nCard Operations Department\n\nIssue Type\nOther Issue | Card Type: Physical Card\n\nCurrent Status\nClosed\n\nCreated On\n2026-03-20 16:51:10\n\nDescription\nTesting\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket History\n\n\u2022 Customer\nTesting\n2026-03-20 16:51:10\n\n\u2022 Support Officer\nTes\n2026-03-20 16:51:50\n\n\u2022 System\nTicket status was updated to Closed by the support team.\n2026-03-20 16:52:09","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":29,"length":9,"type":"bold"},{"offset":52,"length":10,"type":"bold"},{"offset":91,"length":10,"type":"bold"},{"offset":142,"length":14,"type":"bold"},{"offset":165,"length":10,"type":"bold"},{"offset":197,"length":11,"type":"bold"},{"offset":233,"length":14,"type":"bold"},{"offset":251,"length":8,"type":"bold"},{"offset":268,"length":19,"type":"italic"},{"offset":291,"length":15,"type":"bold"},{"offset":311,"length":19,"type":"italic"},{"offset":334,"length":6,"type":"bold"},{"offset":398,"length":19,"type":"italic"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\uddd1\ufe0f Delete Ticket","callback_data":"my_tickets_delete_confirm_FP-TK-81428"}],[{"text":"\u21a9\ufe0f Back to My Support Tickets","callback_data":"my_support_tickets"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}]]}}}
[2026-03-22 10:55:38] BOT HIT webhook request received
[2026-03-22 10:55:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:55:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:55:40] sendMessage response: {"ok":true,"result":{"message_id":2104,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774176939,"text":"\u26a0\ufe0f Delete Support Ticket\n\nYou are about to permanently remove the following support ticket from your FinoviaPay ticket history.\n\nTicket ID\nFP-TK-81428\n\nCurrent Status\nClosed\n\nPlease confirm if you would like to continue.","entities":[{"offset":3,"length":21,"type":"bold"},{"offset":129,"length":9,"type":"bold"},{"offset":152,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Confirm Delete","callback_data":"my_tickets_delete_FP-TK-81428"}],[{"text":"\u21a9\ufe0f Cancel","callback_data":"my_tickets_view_FP-TK-81428"}]]}}}
[2026-03-22 10:55:41] BOT HIT webhook request received
[2026-03-22 10:55:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:55:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:55:42] sendMessage response: {"ok":true,"result":{"message_id":2105,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774176942,"text":"\u2705 Support Ticket Deleted\n\nThe selected support ticket has been removed successfully from your FinoviaPay ticket history.","entities":[{"offset":2,"length":22,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to My Support Tickets","callback_data":"my_support_tickets"}]]}}}
[2026-03-22 10:55:44] BOT HIT webhook request received
[2026-03-22 10:55:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:55:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:55:45] sendMessage response: {"ok":true,"result":{"message_id":2106,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774176945,"text":"\ud83c\udfab My Support Tickets\n\nWelcome to your FinoviaPay support ticket history section.\n\nFrom this area, you may review your open tickets, closed tickets, and the current progress of your previously submitted customer support requests.\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udfe6 Open Tickets","callback_data":"my_tickets_open"},{"text":"\u2705 Closed Tickets","callback_data":"my_tickets_closed"}],[{"text":"\ud83d\udcdc All Ticket History","callback_data":"my_tickets_all"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-22 10:55:47] BOT HIT webhook request received
[2026-03-22 10:55:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:55:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:55:48] sendMessage response: {"ok":true,"result":{"message_id":2107,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774176948,"text":"\ud83c\udfab All Support Ticket History\n\nBelow is the current history of your support requests. Please select any ticket record below to review the full update history.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket 1\nID: FP-TK-49226\nDepartment: Card Operations Department\nIssue: Other Issue | Card Type: Physical Card\nStatus: Open\nCreated: 2026-03-18 18:09:24","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":188,"length":11,"type":"bold"},{"offset":212,"length":26,"type":"bold"},{"offset":246,"length":38,"type":"bold"},{"offset":293,"length":4,"type":"bold"},{"offset":307,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e Open Ticket 1","callback_data":"my_tickets_view_FP-TK-49226"}],[{"text":"\u21a9\ufe0f Back","callback_data":"my_support_tickets"}]]}}}
[2026-03-22 10:55:49] BOT HIT webhook request received
[2026-03-22 10:55:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:55:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:55:51] sendMessage response: {"ok":true,"result":{"message_id":2108,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774176951,"text":"\ud83c\udfe6 FinoviaPay Ticket Review\n\nTicket ID\nFP-TK-49226\n\nDepartment\nCard Operations Department\n\nIssue Type\nOther Issue | Card Type: Physical Card\n\nCurrent Status\nOpen\n\nCreated On\n2026-03-18 18:09:24\n\nDescription\nI jane\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket History\n\n\u2022 Customer\nI jane\n2026-03-18 18:09:24","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":29,"length":9,"type":"bold"},{"offset":52,"length":10,"type":"bold"},{"offset":91,"length":10,"type":"bold"},{"offset":142,"length":14,"type":"bold"},{"offset":163,"length":10,"type":"bold"},{"offset":195,"length":11,"type":"bold"},{"offset":230,"length":14,"type":"bold"},{"offset":248,"length":8,"type":"bold"},{"offset":264,"length":19,"type":"italic"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\uddd1\ufe0f Delete Ticket","callback_data":"my_tickets_delete_confirm_FP-TK-49226"}],[{"text":"\u21a9\ufe0f Back to My Support Tickets","callback_data":"my_support_tickets"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}]]}}}
[2026-03-22 10:55:52] BOT HIT webhook request received
[2026-03-22 10:55:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:55:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:55:53] sendMessage response: {"ok":true,"result":{"message_id":2109,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774176953,"text":"\u26a0\ufe0f Delete Support Ticket\n\nYou are about to permanently remove the following support ticket from your FinoviaPay ticket history.\n\nTicket ID\nFP-TK-49226\n\nCurrent Status\nOpen\n\nPlease confirm if you would like to continue.","entities":[{"offset":3,"length":21,"type":"bold"},{"offset":129,"length":9,"type":"bold"},{"offset":152,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Confirm Delete","callback_data":"my_tickets_delete_FP-TK-49226"}],[{"text":"\u21a9\ufe0f Cancel","callback_data":"my_tickets_view_FP-TK-49226"}]]}}}
[2026-03-22 10:55:54] BOT HIT webhook request received
[2026-03-22 10:55:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:55:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:55:56] sendMessage response: {"ok":true,"result":{"message_id":2110,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774176956,"text":"\u2705 Support Ticket Deleted\n\nThe selected support ticket has been removed successfully from your FinoviaPay ticket history.","entities":[{"offset":2,"length":22,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to My Support Tickets","callback_data":"my_support_tickets"}]]}}}
[2026-03-22 10:55:57] BOT HIT webhook request received
[2026-03-22 10:55:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:55:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:55:58] sendMessage response: {"ok":true,"result":{"message_id":2111,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774176958,"text":"\ud83c\udfab My Support Tickets\n\nWelcome to your FinoviaPay support ticket history section.\n\nFrom this area, you may review your open tickets, closed tickets, and the current progress of your previously submitted customer support requests.\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udfe6 Open Tickets","callback_data":"my_tickets_open"},{"text":"\u2705 Closed Tickets","callback_data":"my_tickets_closed"}],[{"text":"\ud83d\udcdc All Ticket History","callback_data":"my_tickets_all"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-22 10:56:00] BOT HIT webhook request received
[2026-03-22 10:56:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:56:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:56:01] sendMessage response: {"ok":true,"result":{"message_id":2112,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774176961,"text":"\ud83c\udfab All Support Ticket History\n\nNo ticket records are currently available in this section for your verified FinoviaPay account.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back","callback_data":"my_support_tickets"}]]}}}
[2026-03-22 10:56:03] BOT HIT webhook request received
[2026-03-22 10:56:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:56:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:56:05] sendMessage response: {"ok":true,"result":{"message_id":2113,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774176965,"text":"\ud83c\udfab My Support Tickets\n\nWelcome to your FinoviaPay support ticket history section.\n\nFrom this area, you may review your open tickets, closed tickets, and the current progress of your previously submitted customer support requests.\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udfe6 Open Tickets","callback_data":"my_tickets_open"},{"text":"\u2705 Closed Tickets","callback_data":"my_tickets_closed"}],[{"text":"\ud83d\udcdc All Ticket History","callback_data":"my_tickets_all"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-22 10:56:06] BOT HIT webhook request received
[2026-03-22 10:56:07] sendMessage response: {"ok":true,"result":{"message_id":2114,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774176967,"text":"\ud83c\udfe6 Welcome back to FinoviaPay Digital Banking Support\n\nCustomer Name\nZSI Amazon Logistics LLC\n\nAccount Status\nVerified\n\nYou may continue by selecting one of the banking support categories below.","entities":[{"offset":3,"length":50,"type":"bold"},{"offset":55,"length":13,"type":"bold"},{"offset":95,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-22 10:56:11] BOT HIT webhook request received
[2026-03-22 10:56:12] sendMessage response: {"ok":true,"result":{"message_id":2115,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774176972,"text":"Welcome to the FinoviaPay Digital Wallet Transfer Assistance Center.\n\nPlease choose one of the options below to check your transfer status, report an issue, create a support ticket, or connect with a Wallet Transfer Support Officer.\n\nAll support options below are provided through our secure digital banking support system.","reply_markup":{"inline_keyboard":[[{"text":"Transfer Status","callback_data":"wt_status"},{"text":"Report Transfer Issue","callback_data":"wt_issue"}],[{"text":"Create Wallet Transfer Ticket","callback_data":"wt_ticket"},{"text":"Talk to Transfer Officer","callback_data":"wt_agent"}],[{"text":"Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-22 10:56:19] BOT HIT webhook request received
[2026-03-22 10:56:20] sendMessage response: {"ok":true,"result":{"message_id":2116,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774176980,"text":"FinoviaPay Wallet Transfer Ticket Creation\n\nPlease enter your Wallet Transfer Reference Number so that we may create a support ticket linked to the correct transaction."}}
[2026-03-22 10:56:36] BOT HIT webhook request received
[2026-03-22 10:56:42] BOT HIT webhook request received
[2026-03-22 10:56:49] BOT HIT webhook request received
[2026-03-22 10:56:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:56:50] sendMessage response: {"ok":true,"result":{"message_id":2117,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774177010,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-03-22 10:56:51] BOT HIT webhook request received
[2026-03-22 10:56:52] sendMessage response: {"ok":true,"result":{"message_id":2119,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774177012,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-22 10:56:53] BOT HIT webhook request received
[2026-03-22 10:56:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:56:55] sendMessage response: {"ok":true,"result":{"message_id":2120,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774177015,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-22 10:56:59] BOT HIT webhook request received
[2026-03-22 10:56:59] sendMessage response: {"ok":true,"result":{"message_id":2122,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774177019,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-22 10:57:02] BOT HIT webhook request received
[2026-03-22 10:57:02] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-22 10:57:02] DOB verification blocked match=no
[2026-03-22 10:57:02] DOB verification active/general match=yes user_id=5 status=active
[2026-03-22 10:57:03] sendMessage response: {"ok":true,"result":{"message_id":2124,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774177022,"text":"\u2705 Identification Successful\n\nYour account identification has been completed successfully.\n\nEmail OTP verification is currently disabled by the authorized FinoviaPay admin team, so you may continue directly to protected services.","entities":[{"offset":2,"length":25,"type":"bold"}]}}
[2026-03-22 10:57:03] sendMessage response: {"ok":true,"result":{"message_id":2125,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774177023,"text":"\ud83d\udd12 Secure Session Active\n\nYour protected FinoviaPay session is now active.\n\nFor your security, the session will expire automatically after 5 minutes of inactivity.","entities":[{"offset":3,"length":21,"type":"bold"}]}}
[2026-03-22 10:57:03] sendMessage response: {"ok":true,"result":{"message_id":2126,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774177023,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES302792843234728817\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":19,"type":"url"},{"offset":297,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-22 10:57:05] BOT HIT webhook request received
[2026-03-22 10:57:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-22 10:57:06] sendMessage response: {"ok":true,"result":{"message_id":2127,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774177026,"text":"You have selected KYC Verification Support.\n\nPlease provide a brief explanation of your query, and our compliance support team will review your request.","entities":[{"offset":18,"length":24,"type":"bold"}]}}
[2026-03-25 18:58:16] BOT HIT webhook request received
[2026-03-25 18:58:16] sendMessage response: {"ok":true,"result":{"message_id":2129,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774465096,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-25 18:58:17] BOT HIT webhook request received
[2026-03-25 18:58:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 18:58:18] sendMessage response: {"ok":true,"result":{"message_id":2130,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774465098,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-25 18:58:22] BOT HIT webhook request received
[2026-03-25 18:58:23] sendMessage response: {"ok":true,"result":{"message_id":2132,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774465103,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-25 18:58:27] BOT HIT webhook request received
[2026-03-25 18:58:27] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-25 18:58:27] DOB verification blocked match=no
[2026-03-25 18:58:27] DOB verification active/general match=yes user_id=5 status=active
[2026-03-25 18:58:28] sendMessage response: {"ok":true,"result":{"message_id":2134,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774465107,"text":"\u2705 Identification Successful\n\nYour account identification has been completed successfully.\n\nEmail OTP verification is currently disabled by the authorized FinoviaPay admin team, so you may continue directly to protected services.","entities":[{"offset":2,"length":25,"type":"bold"}]}}
[2026-03-25 18:58:28] sendMessage response: {"ok":true,"result":{"message_id":2135,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774465108,"text":"\ud83d\udd12 Secure Session Active\n\nYour protected FinoviaPay session is now active.\n\nFor your security, the session will expire automatically after 5 minutes of inactivity.","entities":[{"offset":3,"length":21,"type":"bold"}]}}
[2026-03-25 18:58:29] sendMessage response: {"ok":true,"result":{"message_id":2136,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774465108,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES302792843234728817\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":19,"type":"url"},{"offset":297,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-25 18:58:33] BOT HIT webhook request received
[2026-03-25 18:58:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 18:58:34] sendMessage response: {"ok":true,"result":{"message_id":2137,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774465114,"text":"Thank you for contacting FinoviaPay Customer Support.\n\nYour request to speak with a FinoviaPay Support Officer has been successfully received and securely registered in our customer support system.\n\nSupport Ticket ID: FP-CS-89428\nCurrent Queue Position: #1\nEstimated Waiting Time: 2 minutes\n\nSecurity Notice\nFinoviaPay support officers will NEVER ask for your account password, card PIN, or one-time verification codes (OTP). If anyone requests this information, please report the incident immediately.\n\nPlease remain connected while we assign the next available banking support officer to your request.\n\nOnce an officer joins your conversation, you will receive a confirmation message together with the officer\u2019s name, Banker Officer ID, and department details.\n\nIn the meantime, you may continue to type your message here. Your information will remain securely available for review by the assigned support officer.\n\nWe appreciate your patience and thank you for choosing FinoviaPay."}}
[2026-03-25 18:59:28] BOT HIT webhook request received
[2026-03-25 19:13:18] BOT HIT webhook request received
[2026-03-25 19:13:19] sendMessage response: {"ok":true,"result":{"message_id":2143,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774465999,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-25 19:13:20] BOT HIT webhook request received
[2026-03-25 19:13:20] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 19:13:20] sendMessage response: {"ok":true,"result":{"message_id":2144,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774466000,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-25 19:13:25] BOT HIT webhook request received
[2026-03-25 19:13:25] sendMessage response: {"ok":true,"result":{"message_id":2146,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774466005,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-25 19:13:31] BOT HIT webhook request received
[2026-03-25 19:13:31] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-25 19:13:31] DOB verification blocked match=no
[2026-03-25 19:13:31] DOB verification active/general match=yes user_id=5 status=active
[2026-03-25 19:13:31] sendMessage response: {"ok":true,"result":{"message_id":2148,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774466011,"text":"\u2705 Identification Successful\n\nYour account identification has been completed successfully.\n\nEmail OTP verification is currently disabled by the authorized FinoviaPay admin team, so you may continue directly to protected services.","entities":[{"offset":2,"length":25,"type":"bold"}]}}
[2026-03-25 19:13:32] sendMessage response: {"ok":true,"result":{"message_id":2149,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774466012,"text":"\ud83d\udd12 Secure Session Active\n\nYour protected FinoviaPay session is now active.\n\nFor your security, the session will expire automatically after 5 minutes of inactivity.","entities":[{"offset":3,"length":21,"type":"bold"}]}}
[2026-03-25 19:13:32] sendMessage response: {"ok":true,"result":{"message_id":2150,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774466012,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES302792843234728817\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":19,"type":"url"},{"offset":297,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-25 19:13:36] BOT HIT webhook request received
[2026-03-25 19:13:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 19:13:37] sendMessage response: {"ok":true,"result":{"message_id":2151,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774466016,"text":"\ud83d\udcb0 FinoviaPay Balance Summary\n\nNo wallet balance account is currently available for your verified FinoviaPay profile.","entities":[{"offset":3,"length":26,"type":"bold"}]}}
[2026-03-25 19:17:27] BOT HIT webhook request received
[2026-03-25 19:17:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 19:17:28] sendMessage response: {"ok":true,"result":{"message_id":2152,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774466248,"text":"\ud83d\udcca My Latest Transactions\n\nNo recent transaction activity is currently available for your verified FinoviaPay account.","entities":[{"offset":3,"length":22,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-25 19:17:31] BOT HIT webhook request received
[2026-03-25 19:17:31] sendMessage response: {"ok":true,"result":{"message_id":2153,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774466251,"text":"\ud83c\udfe6 Welcome back to FinoviaPay Digital Banking Support\n\nCustomer Name\nZSI Amazon Logistics LLC\n\nAccount Status\nVerified\n\nYou may continue by selecting one of the banking support categories below.","entities":[{"offset":3,"length":50,"type":"bold"},{"offset":55,"length":13,"type":"bold"},{"offset":95,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-25 19:46:27] BOT HIT webhook request received
[2026-03-25 19:46:27] sendMessage response: {"ok":true,"result":{"message_id":2155,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774467987,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-25 19:46:28] BOT HIT webhook request received
[2026-03-25 19:46:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 19:46:29] sendMessage response: {"ok":true,"result":{"message_id":2156,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774467989,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-25 19:46:33] BOT HIT webhook request received
[2026-03-25 19:46:34] sendMessage response: {"ok":true,"result":{"message_id":2158,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774467994,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-25 19:46:37] BOT HIT webhook request received
[2026-03-25 19:46:37] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-25 19:46:37] DOB verification blocked match=no
[2026-03-25 19:46:37] DOB verification active/general match=yes user_id=5 status=active
[2026-03-25 19:46:38] sendMessage response: {"ok":true,"result":{"message_id":2160,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774467998,"text":"\u2705 Identification Successful\n\nYour account identification has been completed successfully.\n\nEmail OTP verification is currently disabled by the authorized FinoviaPay admin team, so you may continue directly to protected services.","entities":[{"offset":2,"length":25,"type":"bold"}]}}
[2026-03-25 19:46:38] sendMessage response: {"ok":true,"result":{"message_id":2161,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774467998,"text":"\ud83d\udd12 Secure Session Active\n\nYour protected FinoviaPay session is now active.\n\nFor your security, the session will expire automatically after 5 minutes of inactivity.","entities":[{"offset":3,"length":21,"type":"bold"}]}}
[2026-03-25 19:46:39] sendMessage response: {"ok":true,"result":{"message_id":2162,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774467999,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES302792843234728817\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":19,"type":"url"},{"offset":297,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-25 19:46:41] BOT HIT webhook request received
[2026-03-25 19:46:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 19:46:44] BOT HIT webhook request received
[2026-03-25 19:46:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 19:48:51] BOT HIT webhook request received
[2026-03-25 19:48:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 19:48:52] sendMessage response: {"ok":true,"result":{"message_id":2163,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774468131,"text":"\ud83d\udcb0 FinoviaPay Account Balance\n\n\ud83d\udc64 Name: ZSI Amazon Logistics LLC\n\ud83c\udfe6 Account No: ES302792843234728817\n\n\ud83d\udcb3 Available Balance:\nEUR 449,994.31\n\n\ud83d\udfe2 Status: Active","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":34,"length":5,"type":"bold"},{"offset":68,"length":11,"type":"bold"},{"offset":105,"length":18,"type":"bold"},{"offset":124,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Refresh Balance","callback_data":"wallet_balance"}],[{"text":"\ud83d\udcca Transactions","callback_data":"wallet_transactions"}],[{"text":"\u2b05\ufe0f Back","callback_data":"main_menu"}]]}}}
[2026-03-25 19:52:03] BOT HIT webhook request received
[2026-03-25 19:52:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 19:52:04] sendMessage response: {"ok":true,"result":{"message_id":2164,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774468324,"text":"\ud83d\udcb0 FinoviaPay Account Balance\n\n\ud83d\udc64 Name: ZSI Amazon Logistics LLC\n\ud83c\udfe6 Account No: ES302792843234728817\n\n\ud83d\udcb3 Available Balance:\nEUR 449,994.31\n\n\ud83d\udfe2 Status: Active","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":34,"length":5,"type":"bold"},{"offset":68,"length":11,"type":"bold"},{"offset":105,"length":18,"type":"bold"},{"offset":124,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Refresh Balance","callback_data":"wallet_balance"}],[{"text":"\ud83d\udcca Transactions","callback_data":"wallet_transactions"}],[{"text":"\u2b05\ufe0f Back","callback_data":"main_menu"}]]}}}
[2026-03-25 19:52:06] BOT HIT webhook request received
[2026-03-25 19:52:06] sendMessage response: {"ok":true,"result":{"message_id":2165,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774468326,"text":"\ud83c\udfe6 Welcome back to FinoviaPay Digital Banking Support\n\nCustomer Name\nZSI Amazon Logistics LLC\n\nAccount Status\nVerified\n\nYou may continue by selecting one of the banking support categories below.","entities":[{"offset":3,"length":50,"type":"bold"},{"offset":55,"length":13,"type":"bold"},{"offset":95,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-25 19:52:10] BOT HIT webhook request received
[2026-03-25 19:52:10] sendMessage response: {"ok":true,"result":{"message_id":2166,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774468330,"text":"\ud83c\udfe6 FinoviaPay Latest Wallet Transfer Records\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nBelow are the latest wallet transfer transactions currently associated with your verified FinoviaPay account.\n\nPlease select any transfer reference button below to review the full transaction details.\n\n1. Transfer Reference\n\u2022 Ref: MW9A7B6D8F\n\u2022 Date: 12 Dec 2025, 17:30\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \u2022 Cancelled\n\n2. Transfer Reference\n\u2022 Ref: MWF7E07D5B\n\u2022 Date: 12 Dec 2025, 17:25\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n3. Transfer Reference\n\u2022 Ref: MW1B87476B\n\u2022 Date: 12 Dec 2025, 17:16\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n4. Transfer Reference\n\u2022 Ref: MWC1C908CE\n\u2022 Date: 12 Dec 2025, 17:10\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n5. Transfer Reference\n\u2022 Ref: MWB2D0A60C\n\u2022 Date: 12 Dec 2025, 16:51\n\u2022 Amount: 75.96 PKR\n\u2022 Status: \ud83d\udd12 Reserved","entities":[{"offset":3,"length":41,"type":"bold"},{"offset":263,"length":21,"type":"bold"},{"offset":292,"length":10,"type":"bold"},{"offset":374,"length":21,"type":"bold"},{"offset":403,"length":10,"type":"bold"},{"offset":485,"length":21,"type":"bold"},{"offset":514,"length":10,"type":"bold"},{"offset":595,"length":21,"type":"bold"},{"offset":624,"length":10,"type":"bold"},{"offset":705,"length":21,"type":"bold"},{"offset":734,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd39 MW9A7B6D8F","callback_data":"lwt_detail_91"}],[{"text":"\ud83d\udd39 MWF7E07D5B","callback_data":"lwt_detail_90"}],[{"text":"\ud83d\udd39 MW1B87476B","callback_data":"lwt_detail_89"}],[{"text":"\ud83d\udd39 MWC1C908CE","callback_data":"lwt_detail_88"}],[{"text":"\ud83d\udd39 MWB2D0A60C","callback_data":"lwt_detail_87"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-25 19:52:12] BOT HIT webhook request received
[2026-03-25 19:52:13] sendMessage response: {"ok":true,"result":{"message_id":2167,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774468333,"text":"\ud83c\udfe6 FinoviaPay Wallet Transfer Details\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nTransfer Reference\nMW9A7B6D8F\n\nTransfer Date\n12 Dec 2025, 17:30\n\nBeneficiary Name\nTest test test Teat estate twat\n\nBeneficiary Mobile\n+34611233\n\nTransfer Amount\n151.91 PKR\n\nCurrent Status\n\u2022 Cancelled\n\nStatus Note\nTransfer created and OTP verified\n\nIf you have any questions or concerns regarding this transfer, you may open the support options below.","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":54,"length":18,"type":"bold"},{"offset":85,"length":13,"type":"bold"},{"offset":119,"length":16,"type":"bold"},{"offset":169,"length":18,"type":"bold"},{"offset":199,"length":15,"type":"bold"},{"offset":227,"length":14,"type":"bold"},{"offset":255,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2753 Questions about this transfer","callback_data":"lwt_issue_menu_91"}],[{"text":"\u25c0\ufe0f Back to Latest Transfers","callback_data":"lwt_list"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-25 19:56:28] BOT HIT webhook request received
[2026-03-25 19:56:28] sendMessage response: {"ok":true,"result":{"message_id":2169,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774468588,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-25 19:56:29] BOT HIT webhook request received
[2026-03-25 19:56:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 19:56:31] sendMessage response: {"ok":true,"result":{"message_id":2170,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774468591,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-25 19:56:35] BOT HIT webhook request received
[2026-03-25 19:56:35] sendMessage response: {"ok":true,"result":{"message_id":2172,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774468595,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-25 19:56:39] BOT HIT webhook request received
[2026-03-25 19:56:39] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-25 19:56:39] DOB verification blocked match=no
[2026-03-25 19:56:39] DOB verification active/general match=yes user_id=5 status=active
[2026-03-25 19:56:39] sendMessage response: {"ok":true,"result":{"message_id":2174,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774468599,"text":"\u2705 Identification Successful\n\nYour account identification has been completed successfully.\n\nEmail OTP verification is currently disabled by the authorized FinoviaPay admin team, so you may continue directly to protected services.","entities":[{"offset":2,"length":25,"type":"bold"}]}}
[2026-03-25 19:56:40] sendMessage response: {"ok":true,"result":{"message_id":2175,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774468600,"text":"\ud83d\udd12 Secure Session Active\n\nYour protected FinoviaPay session is now active.\n\nFor your security, the session will expire automatically after 5 minutes of inactivity.","entities":[{"offset":3,"length":21,"type":"bold"}]}}
[2026-03-25 19:56:40] sendMessage response: {"ok":true,"result":{"message_id":2176,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774468600,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES302792843234728817\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":19,"type":"url"},{"offset":297,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-25 19:56:42] BOT HIT webhook request received
[2026-03-25 19:56:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 19:56:43] sendMessage response: {"ok":true,"result":{"message_id":2177,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774468603,"text":"\ud83c\udfe6 FinoviaPay Account Overview\n\nYour secure account balance summary is shown below.\n\n\ud83d\udc64 Account Holder\nZSI Amazon Logistics LLC\n\n\ud83c\udff7\ufe0f Account Reference\nES30\u2022\u2022\u2022\u2022\u2022\u2022\u2022\u2022\u2022\u2022\u2022\u20228817\n\n\ud83d\udcb3 Available Balance\nEUR 449,994.31\n\n\ud83d\udee1\ufe0f Account Status\nActive\n\nPlease use the service options below to refresh your account balance or review your latest transaction activity.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":88,"length":14,"type":"bold"},{"offset":133,"length":17,"type":"bold"},{"offset":176,"length":17,"type":"bold"},{"offset":214,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Refresh Balance","callback_data":"wallet_balance"}],[{"text":"\ud83d\udcca Review Transactions","callback_data":"wallet_transactions"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-25 19:57:10] BOT HIT webhook request received
[2026-03-25 19:57:11] sendMessage response: {"ok":true,"result":{"message_id":2178,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774468631,"text":"\ud83c\udfe6 Welcome back to FinoviaPay Digital Banking Support\n\nCustomer Name\nZSI Amazon Logistics LLC\n\nAccount Status\nVerified\n\nYou may continue by selecting one of the banking support categories below.","entities":[{"offset":3,"length":50,"type":"bold"},{"offset":55,"length":13,"type":"bold"},{"offset":95,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-25 20:21:17] BOT HIT webhook request received
[2026-03-25 20:21:18] sendMessage response: {"ok":true,"result":{"message_id":2180,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774470078,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-25 20:21:19] BOT HIT webhook request received
[2026-03-25 20:21:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 20:21:20] sendMessage response: {"ok":true,"result":{"message_id":2181,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774470079,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-25 20:21:23] BOT HIT webhook request received
[2026-03-25 20:21:24] sendMessage response: {"ok":true,"result":{"message_id":2183,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774470084,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-25 20:21:28] BOT HIT webhook request received
[2026-03-25 20:21:28] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-25 20:21:28] DOB verification blocked match=no
[2026-03-25 20:21:28] DOB verification active/general match=yes user_id=5 status=active
[2026-03-25 20:21:29] sendMessage response: {"ok":true,"result":{"message_id":2185,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774470089,"text":"\u2705 Identification Successful\n\nYour account identification has been completed successfully.\n\nEmail OTP verification is currently disabled by the authorized FinoviaPay admin team, so you may continue directly to protected services.","entities":[{"offset":2,"length":25,"type":"bold"}]}}
[2026-03-25 20:21:29] sendMessage response: {"ok":true,"result":{"message_id":2186,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774470089,"text":"\ud83d\udd12 Secure Session Active\n\nYour protected FinoviaPay session is now active.\n\nFor your security, the session will expire automatically after 5 minutes of inactivity.","entities":[{"offset":3,"length":21,"type":"bold"}]}}
[2026-03-25 20:21:30] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: field \"inline_keyboard\" must be of type Array"}
[2026-03-25 20:22:21] BOT HIT webhook request received
[2026-03-25 20:22:22] sendMessage response: {"ok":true,"result":{"message_id":2188,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774470142,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-25 20:22:23] BOT HIT webhook request received
[2026-03-25 20:22:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 20:22:24] sendMessage response: {"ok":true,"result":{"message_id":2189,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774470144,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-25 20:22:28] BOT HIT webhook request received
[2026-03-25 20:22:28] sendMessage response: {"ok":true,"result":{"message_id":2191,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774470148,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-25 20:22:31] BOT HIT webhook request received
[2026-03-25 20:22:31] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-25 20:22:31] DOB verification blocked match=no
[2026-03-25 20:22:31] DOB verification active/general match=yes user_id=5 status=active
[2026-03-25 20:22:32] sendMessage response: {"ok":true,"result":{"message_id":2193,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774470152,"text":"\u2705 Identification Successful\n\nYour account identification has been completed successfully.\n\nEmail OTP verification is currently disabled by the authorized FinoviaPay admin team, so you may continue directly to protected services.","entities":[{"offset":2,"length":25,"type":"bold"}]}}
[2026-03-25 20:22:32] sendMessage response: {"ok":true,"result":{"message_id":2194,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774470152,"text":"\ud83d\udd12 Secure Session Active\n\nYour protected FinoviaPay session is now active.\n\nFor your security, the session will expire automatically after 5 minutes of inactivity.","entities":[{"offset":3,"length":21,"type":"bold"}]}}
[2026-03-25 20:22:33] sendMessage response: {"ok":true,"result":{"message_id":2195,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774470153,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES302792843234728817\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":19,"type":"url"},{"offset":297,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-25 20:23:59] BOT HIT webhook request received
[2026-03-25 20:24:00] sendMessage response: {"ok":true,"result":{"message_id":2197,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774470239,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-25 20:24:01] BOT HIT webhook request received
[2026-03-25 20:24:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 20:24:02] sendMessage response: {"ok":true,"result":{"message_id":2198,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774470242,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-25 20:24:07] BOT HIT webhook request received
[2026-03-25 20:24:07] sendMessage response: {"ok":true,"result":{"message_id":2200,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774470247,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-25 20:34:02] BOT HIT webhook request received
[2026-03-25 20:34:02] sendMessage response: {"ok":true,"result":{"message_id":2202,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774470842,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-25 20:34:03] BOT HIT webhook request received
[2026-03-25 20:34:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 20:34:04] sendMessage response: {"ok":true,"result":{"message_id":2203,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774470844,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-25 20:34:09] BOT HIT webhook request received
[2026-03-25 20:34:09] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: field \"inline_keyboard\" must be of type Array"}
[2026-03-25 20:38:58] BOT HIT webhook request received
[2026-03-25 20:39:11] BOT HIT webhook request received
[2026-03-25 20:39:12] sendMessage response: {"ok":true,"result":{"message_id":2207,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774471152,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-25 20:39:14] BOT HIT webhook request received
[2026-03-25 20:39:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 20:39:15] sendMessage response: {"ok":true,"result":{"message_id":2208,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774471155,"text":"Thank you for contacting FinoviaPay.\n\nOur records indicate that you have selected the non-registered customer option.\n\nTo access full banking support services, please complete your registration through our official platform.\n\nRegistration Link:\nhttps://finoviapay.com/register","entities":[{"offset":245,"length":31,"type":"url"}],"link_preview_options":{"url":"https://finoviapay.com/register"}}}
[2026-03-25 20:39:17] BOT HIT webhook request received
[2026-03-25 20:39:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 20:39:18] sendMessage response: {"ok":true,"result":{"message_id":2209,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774471158,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-25 20:39:22] BOT HIT webhook request received
[2026-03-25 20:39:22] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: field \"inline_keyboard\" must be of type Array"}
[2026-03-25 20:40:03] BOT HIT webhook request received
[2026-03-25 20:40:03] sendMessage response: {"ok":true,"result":{"message_id":2212,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774471203,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-25 20:40:04] BOT HIT webhook request received
[2026-03-25 20:40:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 20:40:05] sendMessage response: {"ok":true,"result":{"message_id":2213,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774471205,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-25 20:40:09] BOT HIT webhook request received
[2026-03-25 20:40:09] sendMessage response: {"ok":true,"result":{"message_id":2215,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774471209,"text":"The mobile number you entered could not be matched with our registered system records.\n\nPlease review your number carefully and try again.\n\nIf you would still like to speak with one of our banker officers, please select the option below.","reply_markup":{"inline_keyboard":[[{"text":"Try Again","callback_data":"retry_mobile"},{"text":"Talk to Banker Officer","callback_data":"talk_to_agent_unverified"}]]}}}
[2026-03-25 20:40:12] BOT HIT webhook request received
[2026-03-25 20:40:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 20:40:13] sendMessage response: {"ok":true,"result":{"message_id":2216,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774471213,"text":"Please re-enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":106,"length":12,"type":"phone_number"}]}}
[2026-03-25 20:40:17] BOT HIT webhook request received
[2026-03-25 20:40:17] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: field \"inline_keyboard\" must be of type Array"}
[2026-03-25 20:46:35] BOT HIT webhook request received
[2026-03-25 20:46:35] sendMessage response: {"ok":true,"result":{"message_id":2219,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774471595,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-25 20:46:36] BOT HIT webhook request received
[2026-03-25 20:46:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 20:46:37] sendMessage response: {"ok":true,"result":{"message_id":2220,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774471597,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-25 20:46:41] BOT HIT webhook request received
[2026-03-25 20:46:42] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: field \"inline_keyboard\" must be of type Array"}
[2026-03-25 20:46:46] BOT HIT webhook request received
[2026-03-25 20:46:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 20:46:47] sendMessage response: {"ok":true,"result":{"message_id":2222,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774471607,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-25 20:46:52] BOT HIT webhook request received
[2026-03-25 20:46:52] sendMessage response: {"ok":true,"result":{"message_id":2224,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774471612,"text":"The mobile number you entered could not be matched with our registered system records.\n\nPlease review your number carefully and try again.\n\nIf you would still like to speak with one of our banker officers, please select the option below.","reply_markup":{"inline_keyboard":[[{"text":"Try Again","callback_data":"retry_mobile"},{"text":"Talk to Banker Officer","callback_data":"talk_to_agent_unverified"}]]}}}
[2026-03-25 20:47:41] BOT HIT webhook request received
[2026-03-25 20:47:41] sendMessage response: {"ok":true,"result":{"message_id":2226,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774471661,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-25 20:47:42] BOT HIT webhook request received
[2026-03-25 20:47:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 20:47:43] sendMessage response: {"ok":true,"result":{"message_id":2227,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774471663,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-25 20:47:47] BOT HIT webhook request received
[2026-03-25 20:47:47] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: field \"inline_keyboard\" must be of type Array"}
[2026-03-25 20:57:26] BOT HIT webhook request received
[2026-03-25 20:57:26] sendMessage response: {"ok":true,"result":{"message_id":2230,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774472246,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-25 20:57:27] BOT HIT webhook request received
[2026-03-25 20:57:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 20:57:28] sendMessage response: {"ok":true,"result":{"message_id":2231,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774472248,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-25 20:57:33] BOT HIT webhook request received
[2026-03-25 20:57:33] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: field \"inline_keyboard\" must be of type Array"}
[2026-03-25 20:58:42] BOT HIT webhook request received
[2026-03-25 20:58:42] sendMessage response: {"ok":true,"result":{"message_id":2234,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774472322,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-25 20:58:44] BOT HIT webhook request received
[2026-03-25 20:58:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 20:58:45] sendMessage response: {"ok":true,"result":{"message_id":2235,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774472325,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-25 20:58:48] BOT HIT webhook request received
[2026-03-25 20:58:49] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: field \"inline_keyboard\" must be of type Array"}
[2026-03-25 21:00:05] BOT HIT webhook request received
[2026-03-25 21:00:06] sendMessage response: {"ok":true,"result":{"message_id":2238,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774472406,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-25 21:00:07] BOT HIT webhook request received
[2026-03-25 21:00:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 21:00:08] sendMessage response: {"ok":true,"result":{"message_id":2239,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774472407,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-25 21:00:13] BOT HIT webhook request received
[2026-03-25 21:00:13] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: field \"inline_keyboard\" must be of type Array"}
[2026-03-25 21:10:13] BOT HIT webhook request received
[2026-03-25 21:10:13] sendMessage response: {"ok":true,"result":{"message_id":2242,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774473013,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-25 21:10:14] BOT HIT webhook request received
[2026-03-25 21:10:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 21:10:16] sendMessage response: {"ok":true,"result":{"message_id":2243,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774473016,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-25 21:10:19] BOT HIT webhook request received
[2026-03-25 21:10:20] sendMessage response: {"ok":true,"result":{"message_id":2245,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774473020,"text":"The mobile number you entered could not be matched with our registered system records.\n\nPlease review your number carefully and try again.\n\nIf you would still like to speak with one of our banker officers, please select the option below.","reply_markup":{"inline_keyboard":[[{"text":"Try Again","callback_data":"retry_mobile"},{"text":"Talk to Banker Officer","callback_data":"talk_to_agent_unverified"}]]}}}
[2026-03-25 21:10:21] BOT HIT webhook request received
[2026-03-25 21:10:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 21:10:22] sendMessage response: {"ok":true,"result":{"message_id":2246,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774473022,"text":"Please re-enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":106,"length":12,"type":"phone_number"}]}}
[2026-03-25 21:10:26] BOT HIT webhook request received
[2026-03-25 21:10:26] sendMessage response: {"ok":true,"result":{"message_id":2248,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774473026,"text":"\ud83d\udd12 Digital Banking Services Not Yet Enabled\n\nThank you for providing your registered mobile number.\n\nAt this time, your FinoviaPay Telegram banking services are currently not enabled for your customer profile. For security, service activation, and controlled banking access reasons, protected digital banking features cannot be used until this service has been activated by our authorized banking support team.\n\nTo continue, please contact FinoviaPay Customer Service directly or submit a dedicated digital banking service enablement request below for officer review.","entities":[{"offset":3,"length":40,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Contact Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Open Service Enablement Ticket","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-25 21:10:56] BOT HIT webhook request received
[2026-03-25 21:10:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 21:10:57] sendMessage response: {"ok":true,"result":{"message_id":2249,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774473057,"text":"Your live support request is already active in our secure support system.\n\nPlease remain connected while the assigned or next available FinoviaPay Support Officer continues handling your request."}}
[2026-03-25 21:11:29] BOT HIT webhook request received
[2026-03-25 21:11:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 21:11:30] sendMessage response: {"ok":true,"result":{"message_id":2250,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774473090,"text":"\ud83d\udcdd Digital Banking Service Enablement Request\n\nYou may now submit a formal request to activate FinoviaPay Telegram digital banking services for your verified customer profile.\n\nPlease send a short message confirming that you would like this service to be enabled. An authorized banking officer will review your request and respond accordingly.","entities":[{"offset":3,"length":42,"type":"bold"}]}}
[2026-03-25 21:11:34] BOT HIT webhook request received
[2026-03-25 21:12:57] BOT HIT webhook request received
[2026-03-25 21:12:57] sendMessage response: {"ok":true,"result":{"message_id":2252,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774473177,"text":"\ud83c\udfe6 Welcome back to FinoviaPay Digital Banking Support\n\nCustomer Name\nZSI Amazon Logistics LLC\n\nAccount Status\nVerified\n\nYou may continue by selecting one of the banking support categories below.","entities":[{"offset":3,"length":50,"type":"bold"},{"offset":55,"length":13,"type":"bold"},{"offset":95,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-25 21:13:17] BOT HIT webhook request received
[2026-03-25 21:13:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 21:13:18] sendMessage response: {"ok":true,"result":{"message_id":2253,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774473198,"text":"Your live support request is already active in our secure support system.\n\nPlease remain connected while the assigned or next available FinoviaPay Support Officer continues handling your request."}}
[2026-03-25 21:13:55] BOT HIT webhook request received
[2026-03-25 21:13:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 21:13:56] sendMessage response: {"ok":true,"result":{"message_id":2255,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774473236,"text":"Thank you for rating your recent FinoviaPay support experience. Your feedback has been securely recorded and will help us improve our digital banking support services."}}
[2026-03-25 21:14:27] BOT HIT webhook request received
[2026-03-25 21:14:28] sendMessage response: {"ok":true,"result":{"message_id":2257,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774473268,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-25 21:14:29] BOT HIT webhook request received
[2026-03-25 21:14:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 21:14:30] sendMessage response: {"ok":true,"result":{"message_id":2258,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774473270,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-25 21:14:33] BOT HIT webhook request received
[2026-03-25 21:14:34] sendMessage response: {"ok":true,"result":{"message_id":2260,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774473274,"text":"The mobile number you entered could not be matched with our registered system records.\n\nPlease review your number carefully and try again.\n\nIf you would still like to speak with one of our banker officers, please select the option below.","reply_markup":{"inline_keyboard":[[{"text":"Try Again","callback_data":"retry_mobile"},{"text":"Talk to Banker Officer","callback_data":"talk_to_agent_unverified"}]]}}}
[2026-03-25 21:14:37] BOT HIT webhook request received
[2026-03-25 21:14:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 21:14:38] sendMessage response: {"ok":true,"result":{"message_id":2261,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774473278,"text":"Thank you for contacting FinoviaPay Customer Support.\n\nYour request to speak with a FinoviaPay Support Officer has been successfully received and securely registered in our customer support system.\n\nSupport Ticket ID: FP-CS-91973\nCurrent Queue Position: #1\nEstimated Waiting Time: 2 minutes\n\nAt this time, your mobile number could not be matched against our registered database records. However, your request may still be reviewed by a support officer. Verified customers may be prioritized where applicable.\n\nSecurity Notice\nFinoviaPay support officers will NEVER ask for your account password, card PIN, or one-time verification codes (OTP). If anyone requests this information, please report the incident immediately.\n\nPlease remain connected while we assign the next available banking support officer to your request.\n\nOnce an officer joins your conversation, you will receive a confirmation message together with the officer\u2019s name, Banker Officer ID, and department details.\n\nWe appreciate your patience and thank you for choosing FinoviaPay."}}
[2026-03-25 21:15:30] BOT HIT webhook request received
[2026-03-25 21:15:32] sendMessage response: {"ok":true,"result":{"message_id":2265,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774473332,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-25 21:15:33] BOT HIT webhook request received
[2026-03-25 21:15:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 21:15:35] sendMessage response: {"ok":true,"result":{"message_id":2266,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774473334,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-25 21:15:38] BOT HIT webhook request received
[2026-03-25 21:15:39] sendMessage response: {"ok":true,"result":{"message_id":2268,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774473339,"text":"\ud83d\udd12 Digital Banking Services Not Yet Enabled\n\nThank you for providing your registered mobile number.\n\nAt this time, your FinoviaPay Telegram banking services are currently not enabled for your customer profile. For security, service activation, and controlled banking access reasons, protected digital banking features cannot be used until this service has been activated by our authorized banking support team.\n\nTo continue, please contact FinoviaPay Customer Service directly or submit a dedicated digital banking service enablement request below for officer review.","entities":[{"offset":3,"length":40,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Contact Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Open Service Enablement Ticket","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-25 21:15:41] BOT HIT webhook request received
[2026-03-25 21:15:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 21:15:42] sendMessage response: {"ok":true,"result":{"message_id":2269,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774473342,"text":"Thank you for contacting FinoviaPay Customer Support.\n\nYour request to speak with a FinoviaPay Support Officer has been successfully received and securely registered in our customer support system.\n\nSupport Ticket ID: FP-CS-74310\nCurrent Queue Position: #1\nEstimated Waiting Time: 2 minutes\n\nAt this time, your mobile number could not be matched against our registered database records. However, your request may still be reviewed by a support officer. Verified customers may be prioritized where applicable.\n\nSecurity Notice\nFinoviaPay support officers will NEVER ask for your account password, card PIN, or one-time verification codes (OTP). If anyone requests this information, please report the incident immediately.\n\nPlease remain connected while we assign the next available banking support officer to your request.\n\nOnce an officer joins your conversation, you will receive a confirmation message together with the officer\u2019s name, Banker Officer ID, and department details.\n\nWe appreciate your patience and thank you for choosing FinoviaPay."}}
[2026-03-25 21:17:15] BOT HIT webhook request received
[2026-03-25 21:17:16] sendMessage response: {"ok":true,"result":{"message_id":2273,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774473435,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-25 21:17:17] BOT HIT webhook request received
[2026-03-25 21:17:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 21:17:18] sendMessage response: {"ok":true,"result":{"message_id":2274,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774473438,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-25 21:17:22] BOT HIT webhook request received
[2026-03-25 21:17:22] sendMessage response: {"ok":true,"result":{"message_id":2276,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774473442,"text":"\ud83d\udd12 Digital Banking Services Not Yet Enabled\n\nThank you for providing your registered mobile number.\n\nAt this time, your FinoviaPay Telegram banking services are currently not enabled for your customer profile. For security, service activation, and controlled banking access reasons, protected digital banking features cannot be used until this service has been activated by our authorized banking support team.\n\nTo continue, please contact FinoviaPay Customer Service directly or submit a dedicated digital banking service enablement request below for officer review.","entities":[{"offset":3,"length":40,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Contact Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Open Service Enablement Ticket","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-25 21:17:25] BOT HIT webhook request received
[2026-03-25 21:17:26] sendMessage response: {"ok":true,"result":{"message_id":2277,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774473446,"text":"\ud83c\udfe6 Welcome back to FinoviaPay Digital Banking Support\n\nCustomer Name\nZSI Amazon Logistics LLC\n\nAccount Status\nVerified\n\nYou may continue by selecting one of the banking support categories below.","entities":[{"offset":3,"length":50,"type":"bold"},{"offset":55,"length":13,"type":"bold"},{"offset":95,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-25 21:28:12] BOT HIT webhook request received
[2026-03-25 21:28:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 21:28:13] sendMessage response: {"ok":true,"result":{"message_id":2278,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774474093,"text":"\ud83c\udfe6 FinoviaPay Account Overview\n\nYour secure account balance summary is shown below.\n\n\ud83d\udc64 Account Holder\nZSI Amazon Logistics LLC\n\n\ud83c\udff7\ufe0f Account Reference\nES30\u2022\u2022\u2022\u2022\u2022\u2022\u2022\u2022\u2022\u2022\u2022\u20228817\n\n\ud83d\udcb3 Available Balance\nEUR 449,994.31\n\n\ud83d\udee1\ufe0f Account Status\nActive\n\nPlease use the service options below to refresh your account balance or review your latest transaction activity.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":88,"length":14,"type":"bold"},{"offset":133,"length":17,"type":"bold"},{"offset":176,"length":17,"type":"bold"},{"offset":214,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Refresh Balance","callback_data":"wallet_balance"}],[{"text":"\ud83d\udcca Review Transactions","callback_data":"wallet_transactions"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-25 21:28:15] BOT HIT webhook request received
[2026-03-25 21:28:15] sendMessage response: {"ok":true,"result":{"message_id":2279,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774474095,"text":"\ud83c\udfe6 Welcome back to FinoviaPay Digital Banking Support\n\nCustomer Name\nZSI Amazon Logistics LLC\n\nAccount Status\nVerified\n\nYou may continue by selecting one of the banking support categories below.","entities":[{"offset":3,"length":50,"type":"bold"},{"offset":55,"length":13,"type":"bold"},{"offset":95,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-25 21:28:18] BOT HIT webhook request received
[2026-03-25 21:28:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 21:28:19] sendMessage response: {"ok":true,"result":{"message_id":2280,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774474098,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-03-25 21:28:20] BOT HIT webhook request received
[2026-03-25 21:28:20] sendMessage response: {"ok":true,"result":{"message_id":2282,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774474100,"text":"Your live support session with FinoviaPay Customer Support has now been completed and formally closed.\n\nThis support conversation was handled by:\n\nSupport Officer: Demo Agent\nBanker Officer ID: FUP\nDepartment: Card Operation\n\nAccording to the assigned support officer, your request has been reviewed and the chat session has now been concluded.\n\nIf you require any further assistance regarding the same matter or a new request, you may contact FinoviaPay Customer Support again through the official support channel at any time.\n\nThank you for choosing FinoviaPay and for banking with us.\n\nPlease rate your support experience and, if required, request a chat transcript below.","reply_markup":{"inline_keyboard":[[{"text":"\u2b50 1","callback_data":"rate_chat_1"},{"text":"\u2b50 2","callback_data":"rate_chat_2"},{"text":"\u2b50 3","callback_data":"rate_chat_3"}],[{"text":"\u2b50 4","callback_data":"rate_chat_4"},{"text":"\u2b50 5","callback_data":"rate_chat_5"}],[{"text":"Send Chat Transcript","callback_data":"send_transcript"}]]}}}
[2026-03-25 21:28:21] sendMessage response: {"ok":true,"result":{"message_id":2283,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774474101,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-25 21:28:22] BOT HIT webhook request received
[2026-03-25 21:28:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 21:28:23] sendMessage response: {"ok":true,"result":{"message_id":2284,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774474103,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-25 21:28:27] BOT HIT webhook request received
[2026-03-25 21:28:27] sendMessage response: {"ok":true,"result":{"message_id":2286,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774474107,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-25 21:28:39] BOT HIT webhook request received
[2026-03-25 21:28:39] sendMessage response: {"ok":true,"result":{"message_id":2288,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774474119,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-25 21:28:40] BOT HIT webhook request received
[2026-03-25 21:28:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 21:28:41] sendMessage response: {"ok":true,"result":{"message_id":2289,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774474121,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-25 21:28:46] BOT HIT webhook request received
[2026-03-25 21:28:46] sendMessage response: {"ok":true,"result":{"message_id":2291,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774474126,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-25 21:28:53] BOT HIT webhook request received
[2026-03-25 21:28:53] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-25 21:28:53] DOB verification blocked match=no
[2026-03-25 21:28:53] DOB verification active/general match=yes user_id=5 status=active
[2026-03-25 21:28:54] sendMessage response: {"ok":true,"result":{"message_id":2293,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774474134,"text":"\u2705 Identification Successful\n\nYour account identification has been completed successfully.\n\nEmail OTP verification is currently disabled by the authorized FinoviaPay admin team, so you may continue directly to protected services.","entities":[{"offset":2,"length":25,"type":"bold"}]}}
[2026-03-25 21:28:54] sendMessage response: {"ok":true,"result":{"message_id":2294,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774474134,"text":"\ud83d\udd12 Secure Session Active\n\nYour protected FinoviaPay session is now active.\n\nFor your security, the session will expire automatically after 5 minutes of inactivity.","entities":[{"offset":3,"length":21,"type":"bold"}]}}
[2026-03-25 21:28:55] sendMessage response: {"ok":true,"result":{"message_id":2295,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774474135,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES302792843234728817\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":19,"type":"url"},{"offset":297,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-25 21:35:46] BOT HIT webhook request received
[2026-03-25 21:35:47] sendMessage response: {"ok":true,"result":{"message_id":2297,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774474547,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-25 21:35:48] BOT HIT webhook request received
[2026-03-25 21:35:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 21:35:49] sendMessage response: {"ok":true,"result":{"message_id":2298,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774474549,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-25 21:35:53] BOT HIT webhook request received
[2026-03-25 21:35:53] sendMessage response: {"ok":true,"result":{"message_id":2300,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774474553,"text":"\ud83d\udd12 Digital Banking Services Not Yet Enabled\n\nThank you for providing your registered mobile number.\n\nAt this time, your FinoviaPay Telegram banking services are currently not enabled for your customer profile. For security, service activation, and controlled banking access reasons, protected digital banking features cannot be used until this service has been activated by our authorized banking support team.\n\nTo continue, please contact FinoviaPay Customer Service directly or submit a dedicated digital banking service enablement request below for officer review.","entities":[{"offset":3,"length":40,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Contact Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Open Service Enablement Ticket","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-25 21:35:57] BOT HIT webhook request received
[2026-03-25 21:35:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 21:35:58] sendMessage response: {"ok":true,"result":{"message_id":2301,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774474558,"text":"Thank you for contacting FinoviaPay Customer Support.\n\nYour request to speak with a FinoviaPay Support Officer has been successfully received and securely registered in our customer support system.\n\nSupport Ticket ID: FP-CS-59376\nCurrent Queue Position: #1\nEstimated Waiting Time: 2 minutes\n\nAt this time, your mobile number could not be matched against our registered database records. However, your request may still be reviewed by a support officer. Verified customers may be prioritized where applicable.\n\nSecurity Notice\nFinoviaPay support officers will NEVER ask for your account password, card PIN, or one-time verification codes (OTP). If anyone requests this information, please report the incident immediately.\n\nPlease remain connected while we assign the next available banking support officer to your request.\n\nOnce an officer joins your conversation, you will receive a confirmation message together with the officer\u2019s name, Banker Officer ID, and department details.\n\nWe appreciate your patience and thank you for choosing FinoviaPay."}}
[2026-03-25 21:36:03] BOT HIT webhook request received
[2026-03-25 21:36:03] sendMessage response: {"ok":true,"result":{"message_id":2302,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774474563,"text":"\ud83c\udfe6 Welcome back to FinoviaPay Digital Banking Support\n\nCustomer Name\nZSI Amazon Logistics LLC\n\nAccount Status\nVerified\n\nYou may continue by selecting one of the banking support categories below.","entities":[{"offset":3,"length":50,"type":"bold"},{"offset":55,"length":13,"type":"bold"},{"offset":95,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-25 21:37:46] BOT HIT webhook request received
[2026-03-25 21:37:46] sendMessage response: {"ok":true,"result":{"message_id":2303,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774474666,"text":"\ud83c\udfe6 Welcome back to FinoviaPay Digital Banking Support\n\nCustomer Name\nZSI Amazon Logistics LLC\n\nAccount Status\nVerified\n\nYou may continue by selecting one of the banking support categories below.","entities":[{"offset":3,"length":50,"type":"bold"},{"offset":55,"length":13,"type":"bold"},{"offset":95,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-25 21:37:49] BOT HIT webhook request received
[2026-03-25 21:37:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 21:37:50] sendMessage response: {"ok":true,"result":{"message_id":2304,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774474670,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-03-25 21:37:58] BOT HIT webhook request received
[2026-03-25 21:37:58] sendMessage response: {"ok":true,"result":{"message_id":2306,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774474678,"text":"Your live support session with FinoviaPay Customer Support has now been completed and formally closed.\n\nThis support conversation was handled by:\n\nSupport Officer: FinoviaPay Support Officer\nBanker Officer ID: Not Available\nDepartment: Customer Support Department\n\nAccording to the assigned support officer, your request has been reviewed and the chat session has now been concluded.\n\nIf you require any further assistance regarding the same matter or a new request, you may contact FinoviaPay Customer Support again through the official support channel at any time.\n\nThank you for choosing FinoviaPay and for banking with us.\n\nPlease rate your support experience and, if required, request a chat transcript below.","reply_markup":{"inline_keyboard":[[{"text":"\u2b50 1","callback_data":"rate_chat_1"},{"text":"\u2b50 2","callback_data":"rate_chat_2"},{"text":"\u2b50 3","callback_data":"rate_chat_3"}],[{"text":"\u2b50 4","callback_data":"rate_chat_4"},{"text":"\u2b50 5","callback_data":"rate_chat_5"}],[{"text":"Send Chat Transcript","callback_data":"send_transcript"}]]}}}
[2026-03-25 21:37:59] sendMessage response: {"ok":true,"result":{"message_id":2307,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774474679,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-25 21:38:10] BOT HIT webhook request received
[2026-03-25 21:38:10] sendMessage response: {"ok":true,"result":{"message_id":2309,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774474690,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-25 21:38:11] BOT HIT webhook request received
[2026-03-25 21:38:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 21:38:12] sendMessage response: {"ok":true,"result":{"message_id":2310,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774474692,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-25 21:38:16] BOT HIT webhook request received
[2026-03-25 21:38:17] sendMessage response: {"ok":true,"result":{"message_id":2312,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774474697,"text":"\ud83d\udd12 Digital Banking Services Not Yet Enabled\n\nThank you for providing your registered mobile number.\n\nAt this time, your FinoviaPay Telegram banking services are currently not enabled for your customer profile. For security, service activation, and controlled banking access reasons, protected digital banking features cannot be used until this service has been activated by our authorized banking support team.\n\nTo continue, please contact FinoviaPay Customer Service directly or submit a dedicated digital banking service enablement request below for officer review.","entities":[{"offset":3,"length":40,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Contact Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Open Service Enablement Ticket","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-25 21:38:20] BOT HIT webhook request received
[2026-03-25 21:38:20] sendMessage response: {"ok":true,"result":{"message_id":2313,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774474700,"text":"\ud83c\udfe6 Welcome back to FinoviaPay Digital Banking Support\n\nCustomer Name\nZSI Amazon Logistics LLC\n\nAccount Status\nVerified\n\nYou may continue by selecting one of the banking support categories below.","entities":[{"offset":3,"length":50,"type":"bold"},{"offset":55,"length":13,"type":"bold"},{"offset":95,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-25 21:38:44] BOT HIT webhook request received
[2026-03-25 21:38:44] sendMessage response: {"ok":true,"result":{"message_id":2315,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774474724,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-25 21:38:46] BOT HIT webhook request received
[2026-03-25 21:38:46] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 21:38:47] sendMessage response: {"ok":true,"result":{"message_id":2316,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774474727,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-25 21:38:50] BOT HIT webhook request received
[2026-03-25 21:38:51] sendMessage response: {"ok":true,"result":{"message_id":2318,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774474731,"text":"\ud83d\udd12 Digital Banking Services Not Yet Enabled\n\nThank you for providing your registered mobile number.\n\nAt this time, your FinoviaPay Telegram banking services are currently not enabled for your customer profile. For security, service activation, and controlled banking access reasons, protected digital banking features cannot be used until this service has been activated by our authorized banking support team.\n\nTo continue, please contact FinoviaPay Customer Service directly or submit a dedicated digital banking service enablement request below for officer review.","entities":[{"offset":3,"length":40,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Contact Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Open Service Enablement Ticket","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-25 21:50:44] BOT HIT webhook request received
[2026-03-25 21:50:45] sendMessage response: {"ok":true,"result":{"message_id":2320,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774475445,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-25 21:50:46] BOT HIT webhook request received
[2026-03-25 21:50:46] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 21:50:47] sendMessage response: {"ok":true,"result":{"message_id":2321,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774475447,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-25 21:50:50] BOT HIT webhook request received
[2026-03-25 21:50:51] sendMessage response: {"ok":true,"result":{"message_id":2323,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774475451,"text":"The mobile number you entered could not be matched with our registered system records.\n\nPlease review your number carefully and try again.\n\nIf you would still like to speak with one of our banker officers, please select the option below.","reply_markup":{"inline_keyboard":[[{"text":"Try Again","callback_data":"retry_mobile"},{"text":"Talk to Banker Officer","callback_data":"talk_to_agent_unverified"}]]}}}
[2026-03-25 21:50:54] BOT HIT webhook request received
[2026-03-25 21:50:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 21:50:55] sendMessage response: {"ok":true,"result":{"message_id":2324,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774475455,"text":"Please re-enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":106,"length":12,"type":"phone_number"}]}}
[2026-03-25 21:50:58] BOT HIT webhook request received
[2026-03-25 21:50:59] sendMessage response: {"ok":true,"result":{"message_id":2326,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774475459,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-25 21:51:05] BOT HIT webhook request received
[2026-03-25 21:51:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-25 21:51:06] sendMessage response: {"ok":true,"result":{"message_id":2327,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774475466,"text":"Thank you for contacting FinoviaPay Customer Support.\n\nYour request to speak with a FinoviaPay Support Officer has been successfully received and securely registered in our customer support system.\n\nSupport Ticket ID: FP-CS-89580\nCurrent Queue Position: #1\nEstimated Waiting Time: 2 minutes\n\nAt this time, your mobile number could not be matched against our registered database records. However, your request may still be reviewed by a support officer. Verified customers may be prioritized where applicable.\n\nSecurity Notice\nFinoviaPay support officers will NEVER ask for your account password, card PIN, or one-time verification codes (OTP). If anyone requests this information, please report the incident immediately.\n\nPlease remain connected while we assign the next available banking support officer to your request.\n\nOnce an officer joins your conversation, you will receive a confirmation message together with the officer\u2019s name, Banker Officer ID, and department details.\n\nWe appreciate your patience and thank you for choosing FinoviaPay."}}
[2026-03-25 21:51:59] BOT HIT webhook request received
[2026-03-25 21:51:59] sendMessage response: {"ok":true,"result":{"message_id":2328,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774475519,"text":"\ud83c\udfe6 Welcome back to FinoviaPay Digital Banking Support\n\nCustomer Name\nZSI Amazon Logistics LLC\n\nAccount Status\nVerified\n\nYou may continue by selecting one of the banking support categories below.","entities":[{"offset":3,"length":50,"type":"bold"},{"offset":55,"length":13,"type":"bold"},{"offset":95,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-26 04:52:28] BOT HIT webhook request received
[2026-03-26 15:45:35] BOT HIT webhook request received
[2026-03-26 15:45:35] sendMessage response: {"ok":true,"result":{"message_id":2330,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774539935,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-26 15:45:36] BOT HIT webhook request received
[2026-03-26 15:45:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 15:45:37] sendMessage response: {"ok":true,"result":{"message_id":2331,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774539937,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-26 15:45:42] BOT HIT webhook request received
[2026-03-26 15:45:42] sendMessage response: {"ok":true,"result":{"message_id":2333,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774539942,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-26 15:45:51] BOT HIT webhook request received
[2026-03-26 15:45:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 15:45:52] sendMessage response: {"ok":true,"result":{"message_id":2334,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774539951,"text":"Your live support request is already active in our secure support system.\n\nPlease remain connected while the assigned or next available FinoviaPay Support Officer continues handling your request."}}
[2026-03-26 15:46:25] BOT HIT webhook request received
[2026-03-26 15:46:45] BOT HIT webhook request received
[2026-03-26 15:46:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 15:46:46] sendMessage response: {"ok":true,"result":{"message_id":2339,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774540005,"text":"Thank you for rating your recent FinoviaPay support experience. Your feedback has been securely recorded and will help us improve our digital banking support services."}}
[2026-03-26 15:46:50] BOT HIT webhook request received
[2026-03-26 15:46:51] sendMessage response: {"ok":true,"result":{"message_id":2340,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774540011,"text":"\ud83c\udfe6 Welcome back to FinoviaPay Digital Banking Support\n\nCustomer Name\nZSI Amazon Logistics LLC\n\nAccount Status\nVerified\n\nYou may continue by selecting one of the banking support categories below.","entities":[{"offset":3,"length":50,"type":"bold"},{"offset":55,"length":13,"type":"bold"},{"offset":95,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-26 15:47:33] BOT HIT webhook request received
[2026-03-26 15:47:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 15:47:33] sendMessage response: {"ok":true,"result":{"message_id":2341,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774540053,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-03-26 15:48:25] BOT HIT webhook request received
[2026-03-26 15:48:26] sendMessage response: {"ok":true,"result":{"message_id":2343,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774540106,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-26 15:48:27] BOT HIT webhook request received
[2026-03-26 15:48:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 15:48:28] sendMessage response: {"ok":true,"result":{"message_id":2344,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774540108,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-26 15:48:31] BOT HIT webhook request received
[2026-03-26 15:48:33] sendMessage response: {"ok":true,"result":{"message_id":2346,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774540113,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-26 15:48:38] BOT HIT webhook request received
[2026-03-26 15:48:38] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-26 15:48:38] DOB verification blocked match=no
[2026-03-26 15:48:38] DOB verification active/general match=yes user_id=5 status=active
[2026-03-26 15:48:38] sendMessage response: {"ok":true,"result":{"message_id":2348,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774540118,"text":"\u2705 Identification Successful\n\nYour account identification has been completed successfully.\n\nEmail OTP verification is currently disabled by the authorized FinoviaPay admin team, so you may continue directly to protected services.","entities":[{"offset":2,"length":25,"type":"bold"}]}}
[2026-03-26 15:48:39] sendMessage response: {"ok":true,"result":{"message_id":2349,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774540119,"text":"\ud83d\udd12 Secure Session Active\n\nYour protected FinoviaPay session is now active.\n\nFor your security, the session will expire automatically after 5 minutes of inactivity.","entities":[{"offset":3,"length":21,"type":"bold"}]}}
[2026-03-26 15:48:39] sendMessage response: {"ok":true,"result":{"message_id":2350,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774540119,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES302792843234728817\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":19,"type":"url"},{"offset":297,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-26 15:48:46] BOT HIT webhook request received
[2026-03-26 15:48:47] sendMessage response: {"ok":true,"result":{"message_id":2351,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774540126,"text":"\ud83c\udfe6 FinoviaPay Latest Wallet Transfer Records\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nBelow are the latest wallet transfer transactions currently associated with your verified FinoviaPay account.\n\nPlease select any transfer reference button below to review the full transaction details.\n\n1. Transfer Reference\n\u2022 Ref: MW9A7B6D8F\n\u2022 Date: 12 Dec 2025, 17:30\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \u2022 Cancelled\n\n2. Transfer Reference\n\u2022 Ref: MWF7E07D5B\n\u2022 Date: 12 Dec 2025, 17:25\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n3. Transfer Reference\n\u2022 Ref: MW1B87476B\n\u2022 Date: 12 Dec 2025, 17:16\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n4. Transfer Reference\n\u2022 Ref: MWC1C908CE\n\u2022 Date: 12 Dec 2025, 17:10\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n5. Transfer Reference\n\u2022 Ref: MWB2D0A60C\n\u2022 Date: 12 Dec 2025, 16:51\n\u2022 Amount: 75.96 PKR\n\u2022 Status: \ud83d\udd12 Reserved","entities":[{"offset":3,"length":41,"type":"bold"},{"offset":263,"length":21,"type":"bold"},{"offset":292,"length":10,"type":"bold"},{"offset":374,"length":21,"type":"bold"},{"offset":403,"length":10,"type":"bold"},{"offset":485,"length":21,"type":"bold"},{"offset":514,"length":10,"type":"bold"},{"offset":595,"length":21,"type":"bold"},{"offset":624,"length":10,"type":"bold"},{"offset":705,"length":21,"type":"bold"},{"offset":734,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd39 MW9A7B6D8F","callback_data":"lwt_detail_91"}],[{"text":"\ud83d\udd39 MWF7E07D5B","callback_data":"lwt_detail_90"}],[{"text":"\ud83d\udd39 MW1B87476B","callback_data":"lwt_detail_89"}],[{"text":"\ud83d\udd39 MWC1C908CE","callback_data":"lwt_detail_88"}],[{"text":"\ud83d\udd39 MWB2D0A60C","callback_data":"lwt_detail_87"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-26 15:48:49] BOT HIT webhook request received
[2026-03-26 15:48:49] sendMessage response: {"ok":true,"result":{"message_id":2352,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774540129,"text":"\ud83c\udfe6 FinoviaPay Wallet Transfer Details\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nTransfer Reference\nMW9A7B6D8F\n\nTransfer Date\n12 Dec 2025, 17:30\n\nBeneficiary Name\nTest test test Teat estate twat\n\nBeneficiary Mobile\n+34611233\n\nTransfer Amount\n151.91 PKR\n\nCurrent Status\n\u2022 Cancelled\n\nStatus Note\nTransfer created and OTP verified\n\nIf you have any questions or concerns regarding this transfer, you may open the support options below.","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":54,"length":18,"type":"bold"},{"offset":85,"length":13,"type":"bold"},{"offset":119,"length":16,"type":"bold"},{"offset":169,"length":18,"type":"bold"},{"offset":199,"length":15,"type":"bold"},{"offset":227,"length":14,"type":"bold"},{"offset":255,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2753 Questions about this transfer","callback_data":"lwt_issue_menu_91"}],[{"text":"\u25c0\ufe0f Back to Latest Transfers","callback_data":"lwt_list"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-26 15:48:52] BOT HIT webhook request received
[2026-03-26 15:49:23] BOT HIT webhook request received
[2026-03-26 15:49:24] sendMessage response: {"ok":true,"result":{"message_id":2354,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774540164,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-26 15:49:25] BOT HIT webhook request received
[2026-03-26 15:49:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 15:49:26] sendMessage response: {"ok":true,"result":{"message_id":2355,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774540166,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-26 15:49:30] BOT HIT webhook request received
[2026-03-26 15:49:30] sendMessage response: {"ok":true,"result":{"message_id":2357,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774540170,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-26 15:49:47] BOT HIT webhook request received
[2026-03-26 15:49:48] sendMessage response: {"ok":true,"result":{"message_id":2358,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774540187,"text":"\ud83c\udfe6 Welcome back to FinoviaPay Digital Banking Support\n\nCustomer Name\nZSI Amazon Logistics LLC\n\nAccount Status\nVerified\n\nYou may continue by selecting one of the banking support categories below.","entities":[{"offset":3,"length":50,"type":"bold"},{"offset":55,"length":13,"type":"bold"},{"offset":95,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-26 15:59:34] BOT HIT webhook request received
[2026-03-26 15:59:34] sendMessage response: {"ok":true,"result":{"message_id":2360,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774540774,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-26 16:00:05] BOT HIT webhook request received
[2026-03-26 16:00:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:00:06] sendMessage response: {"ok":true,"result":{"message_id":2361,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774540806,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-26 16:00:09] BOT HIT webhook request received
[2026-03-26 16:00:09] sendMessage response: {"ok":true,"result":{"message_id":2363,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774540809,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-26 16:00:11] BOT HIT webhook request received
[2026-03-26 16:00:11] sendMessage response: {"ok":true,"result":{"message_id":2364,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774540811,"text":"\ud83c\udfe6 Welcome to FinoviaPay Digital Banking Support\n\nPlease choose one of the secure banking support options below to continue.","entities":[{"offset":3,"length":45,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"}],[{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-26 16:00:21] BOT HIT webhook request received
[2026-03-26 16:00:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:00:22] sendMessage response: {"ok":true,"result":{"message_id":2365,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774540822,"text":"Thank you for contacting FinoviaPay.\n\nOur records indicate that you have selected the non-registered customer option.\n\nTo access full banking support services, please complete your registration through our official platform.\n\nRegistration Link:\nhttps://finoviapay.com/register","entities":[{"offset":245,"length":31,"type":"url"}]}}
[2026-03-26 16:00:25] BOT HIT webhook request received
[2026-03-26 16:00:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:00:26] sendMessage response: {"ok":true,"result":{"message_id":2366,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774540826,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-26 16:03:16] BOT HIT webhook request received
[2026-03-26 16:03:17] sendMessage response: {"ok":true,"result":{"message_id":2368,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774540997,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-26 16:03:18] BOT HIT webhook request received
[2026-03-26 16:03:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:03:19] sendMessage response: {"ok":true,"result":{"message_id":2369,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774540999,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-26 16:03:21] BOT HIT webhook request received
[2026-03-26 16:03:22] sendMessage response: {"ok":true,"result":{"message_id":2371,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774541002,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-26 16:03:31] BOT HIT webhook request received
[2026-03-26 16:03:32] sendMessage response: {"ok":true,"result":{"message_id":2373,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774541012,"text":"The Date of Birth format could not be recognized.\n\nPlease enter it in the following format:\nYYYY-MM-DD\n\nExample:\n1996-08-12"}}
[2026-03-26 16:03:39] BOT HIT webhook request received
[2026-03-26 16:03:39] DOB verification full matches=[]
[2026-03-26 16:03:39] DOB verification blocked match=no
[2026-03-26 16:03:39] DOB verification active/general match=no
[2026-03-26 16:03:39] sendMessage response: {"ok":true,"result":{"message_id":2375,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774541019,"text":"We were unable to verify your details against our registered records.\n\nPlease review your mobile number and date of birth carefully, then type /start to begin the identification process again.","entities":[{"offset":143,"length":6,"type":"bot_command"}]}}
[2026-03-26 16:03:44] BOT HIT webhook request received
[2026-03-26 16:03:45] sendMessage response: {"ok":true,"result":{"message_id":2377,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774541025,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-26 16:03:46] BOT HIT webhook request received
[2026-03-26 16:03:46] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:03:47] sendMessage response: {"ok":true,"result":{"message_id":2378,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774541027,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-26 16:03:50] BOT HIT webhook request received
[2026-03-26 16:03:50] sendMessage response: {"ok":true,"result":{"message_id":2380,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774541030,"text":"The mobile number you entered could not be matched with our registered system records.\n\nPlease review your number carefully and try again.\n\nIf you would still like to speak with one of our banker officers, please select the option below.","reply_markup":{"inline_keyboard":[[{"text":"Try Again","callback_data":"retry_mobile"},{"text":"Talk to Banker Officer","callback_data":"talk_to_agent_unverified"}]]}}}
[2026-03-26 16:03:52] BOT HIT webhook request received
[2026-03-26 16:03:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:03:53] sendMessage response: {"ok":true,"result":{"message_id":2381,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774541033,"text":"Please re-enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":106,"length":12,"type":"phone_number"}]}}
[2026-03-26 16:03:56] BOT HIT webhook request received
[2026-03-26 16:03:56] sendMessage response: {"ok":true,"result":{"message_id":2383,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774541036,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-26 16:04:00] BOT HIT webhook request received
[2026-03-26 16:04:00] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-26 16:04:00] DOB verification blocked match=no
[2026-03-26 16:04:00] DOB verification active/general match=yes user_id=5 status=active
[2026-03-26 16:04:00] sendMessage response: {"ok":true,"result":{"message_id":2385,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774541040,"text":"\u2705 Identification Successful\n\nYour account identification has been completed successfully.\n\nEmail OTP verification is currently disabled by the authorized FinoviaPay admin team, so you may continue directly to protected services.","entities":[{"offset":2,"length":25,"type":"bold"}]}}
[2026-03-26 16:04:01] sendMessage response: {"ok":true,"result":{"message_id":2386,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774541041,"text":"\ud83d\udd12 Secure Session Active\n\nYour protected FinoviaPay session is now active.\n\nFor your security, the session will expire automatically after 5 minutes of inactivity.","entities":[{"offset":3,"length":21,"type":"bold"}]}}
[2026-03-26 16:04:01] sendMessage response: {"ok":true,"result":{"message_id":2387,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774541041,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES302792843234728817\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":19,"type":"url"},{"offset":297,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-26 16:04:09] BOT HIT webhook request received
[2026-03-26 16:04:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:04:14] BOT HIT webhook request received
[2026-03-26 16:04:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:04:16] BOT HIT webhook request received
[2026-03-26 16:04:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:04:17] BOT HIT webhook request received
[2026-03-26 16:04:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:04:18] sendMessage response: {"ok":true,"result":{"message_id":2388,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774541058,"text":"\ud83d\udd14 My Notifications\n\nNo notification history is currently available for your verified FinoviaPay account.","entities":[{"offset":3,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-26 16:04:19] BOT HIT webhook request received
[2026-03-26 16:04:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:04:20] sendMessage response: {"ok":true,"result":{"message_id":2389,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774541060,"text":"\ud83d\udd14 My Notifications\n\nNo notification history is currently available for your verified FinoviaPay account.","entities":[{"offset":3,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-26 16:04:22] BOT HIT webhook request received
[2026-03-26 16:04:23] sendMessage response: {"ok":true,"result":{"message_id":2390,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774541063,"text":"\ud83c\udfe6 FinoviaPay Latest Wallet Transfer Records\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nBelow are the latest wallet transfer transactions currently associated with your verified FinoviaPay account.\n\nPlease select any transfer reference button below to review the full transaction details.\n\n1. Transfer Reference\n\u2022 Ref: MW9A7B6D8F\n\u2022 Date: 12 Dec 2025, 17:30\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \u2022 Cancelled\n\n2. Transfer Reference\n\u2022 Ref: MWF7E07D5B\n\u2022 Date: 12 Dec 2025, 17:25\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n3. Transfer Reference\n\u2022 Ref: MW1B87476B\n\u2022 Date: 12 Dec 2025, 17:16\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n4. Transfer Reference\n\u2022 Ref: MWC1C908CE\n\u2022 Date: 12 Dec 2025, 17:10\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n5. Transfer Reference\n\u2022 Ref: MWB2D0A60C\n\u2022 Date: 12 Dec 2025, 16:51\n\u2022 Amount: 75.96 PKR\n\u2022 Status: \ud83d\udd12 Reserved","entities":[{"offset":3,"length":41,"type":"bold"},{"offset":263,"length":21,"type":"bold"},{"offset":292,"length":10,"type":"bold"},{"offset":374,"length":21,"type":"bold"},{"offset":403,"length":10,"type":"bold"},{"offset":485,"length":21,"type":"bold"},{"offset":514,"length":10,"type":"bold"},{"offset":595,"length":21,"type":"bold"},{"offset":624,"length":10,"type":"bold"},{"offset":705,"length":21,"type":"bold"},{"offset":734,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd39 MW9A7B6D8F","callback_data":"lwt_detail_91"}],[{"text":"\ud83d\udd39 MWF7E07D5B","callback_data":"lwt_detail_90"}],[{"text":"\ud83d\udd39 MW1B87476B","callback_data":"lwt_detail_89"}],[{"text":"\ud83d\udd39 MWC1C908CE","callback_data":"lwt_detail_88"}],[{"text":"\ud83d\udd39 MWB2D0A60C","callback_data":"lwt_detail_87"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-26 16:04:27] BOT HIT webhook request received
[2026-03-26 16:04:35] BOT HIT webhook request received
[2026-03-26 16:04:40] BOT HIT webhook request received
[2026-03-26 16:04:43] BOT HIT webhook request received
[2026-03-26 16:04:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:04:44] sendMessage response: {"ok":true,"result":{"message_id":2391,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774541084,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-03-26 16:12:45] BOT HIT webhook request received
[2026-03-26 16:12:46] sendMessage response: {"ok":true,"result":{"message_id":2393,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774541566,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-26 16:12:47] BOT HIT webhook request received
[2026-03-26 16:12:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:12:48] sendMessage response: {"ok":true,"result":{"message_id":2394,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774541568,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-26 16:12:54] BOT HIT webhook request received
[2026-03-26 16:12:54] sendMessage response: {"ok":true,"result":{"message_id":2396,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774541574,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-26 16:12:59] BOT HIT webhook request received
[2026-03-26 16:12:59] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-26 16:12:59] DOB verification blocked match=no
[2026-03-26 16:12:59] DOB verification active/general match=yes user_id=5 status=active
[2026-03-26 16:13:00] sendMessage response: {"ok":true,"result":{"message_id":2398,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774541579,"text":"\u2705 Identification Successful\n\nYour account identification has been completed successfully.\n\nEmail OTP verification is currently disabled by the authorized FinoviaPay admin team, so you may continue directly to protected services.","entities":[{"offset":2,"length":25,"type":"bold"}]}}
[2026-03-26 16:13:00] sendMessage response: {"ok":true,"result":{"message_id":2399,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774541580,"text":"\ud83d\udd12 Secure Session Active\n\nYour protected FinoviaPay session is now active.\n\nFor your security, the session will expire automatically after 5 minutes of inactivity.","entities":[{"offset":3,"length":21,"type":"bold"}]}}
[2026-03-26 16:13:01] sendMessage response: {"ok":true,"result":{"message_id":2400,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774541580,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES302792843234728817\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":19,"type":"url"},{"offset":297,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-26 16:13:02] BOT HIT webhook request received
[2026-03-26 16:13:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:13:13] BOT HIT webhook request received
[2026-03-26 16:13:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:13:14] sendMessage response: {"ok":true,"result":{"message_id":2401,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774541594,"text":"You have selected Account Status Support.\n\nPlease send your request in detail for further review.","entities":[{"offset":18,"length":22,"type":"bold"}]}}
[2026-03-26 16:13:18] BOT HIT webhook request received
[2026-03-26 16:13:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:13:57] BOT HIT webhook request received
[2026-03-26 16:13:58] sendMessage response: {"ok":true,"result":{"message_id":2403,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774541638,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-26 16:13:59] BOT HIT webhook request received
[2026-03-26 16:14:00] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:14:00] sendMessage response: {"ok":true,"result":{"message_id":2404,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774541640,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-26 16:14:03] BOT HIT webhook request received
[2026-03-26 16:14:04] sendMessage response: {"ok":true,"result":{"message_id":2406,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774541644,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-26 16:14:07] BOT HIT webhook request received
[2026-03-26 16:14:07] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-26 16:14:07] DOB verification blocked match=no
[2026-03-26 16:14:07] DOB verification active/general match=yes user_id=5 status=active
[2026-03-26 16:14:07] sendMessage response: {"ok":true,"result":{"message_id":2408,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774541647,"text":"\u2705 Identification Successful\n\nYour account identification has been completed successfully.\n\nEmail OTP verification is currently disabled by the authorized FinoviaPay admin team, so you may continue directly to protected services.","entities":[{"offset":2,"length":25,"type":"bold"}]}}
[2026-03-26 16:14:08] sendMessage response: {"ok":true,"result":{"message_id":2409,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774541648,"text":"\ud83d\udd12 Secure Session Active\n\nYour protected FinoviaPay session is now active.\n\nFor your security, the session will expire automatically after 5 minutes of inactivity.","entities":[{"offset":3,"length":21,"type":"bold"}]}}
[2026-03-26 16:14:09] sendMessage response: {"ok":true,"result":{"message_id":2410,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774541648,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES302792843234728817\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":19,"type":"url"},{"offset":297,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-26 16:14:10] BOT HIT webhook request received
[2026-03-26 16:14:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:14:53] BOT HIT webhook request received
[2026-03-26 16:14:53] sendMessage response: {"ok":true,"result":{"message_id":2412,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774541693,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-26 16:14:55] BOT HIT webhook request received
[2026-03-26 16:14:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:14:56] sendMessage response: {"ok":true,"result":{"message_id":2413,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774541696,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-26 16:14:59] BOT HIT webhook request received
[2026-03-26 16:15:00] sendMessage response: {"ok":true,"result":{"message_id":2415,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774541700,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-26 16:15:04] BOT HIT webhook request received
[2026-03-26 16:15:04] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-26 16:15:04] DOB verification blocked match=no
[2026-03-26 16:15:04] DOB verification active/general match=yes user_id=5 status=active
[2026-03-26 16:15:05] sendMessage response: {"ok":true,"result":{"message_id":2417,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774541705,"text":"\u2705 Identification Successful\n\nYour account identification has been completed successfully.\n\nEmail OTP verification is currently disabled by the authorized FinoviaPay admin team, so you may continue directly to protected services.","entities":[{"offset":2,"length":25,"type":"bold"}]}}
[2026-03-26 16:15:05] sendMessage response: {"ok":true,"result":{"message_id":2418,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774541705,"text":"\ud83d\udd12 Secure Session Active\n\nYour protected FinoviaPay session is now active.\n\nFor your security, the session will expire automatically after 5 minutes of inactivity.","entities":[{"offset":3,"length":21,"type":"bold"}]}}
[2026-03-26 16:15:06] sendMessage response: {"ok":true,"result":{"message_id":2419,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774541706,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES302792843234728817\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":19,"type":"url"},{"offset":297,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-26 16:15:07] BOT HIT webhook request received
[2026-03-26 16:15:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:17:20] BOT HIT webhook request received
[2026-03-26 16:17:20] sendMessage response: {"ok":true,"result":{"message_id":2421,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774541840,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-26 16:17:22] BOT HIT webhook request received
[2026-03-26 16:17:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:17:23] sendMessage response: {"ok":true,"result":{"message_id":2422,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774541843,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-26 16:25:58] BOT HIT webhook request received
[2026-03-26 16:25:58] sendMessage response: {"ok":true,"result":{"message_id":2424,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774542358,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-26 16:26:02] BOT HIT webhook request received
[2026-03-26 16:26:02] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-26 16:26:02] DOB verification blocked match=no
[2026-03-26 16:26:02] DOB verification active/general match=yes user_id=5 status=active
[2026-03-26 16:26:03] sendMessage response: {"ok":true,"result":{"message_id":2426,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774542363,"text":"\u2705 Identification Successful\n\nYour account identification has been completed successfully.\n\nEmail OTP verification is currently disabled by the authorized FinoviaPay admin team, so you may continue directly to protected services.","entities":[{"offset":2,"length":25,"type":"bold"}]}}
[2026-03-26 16:26:03] sendMessage response: {"ok":true,"result":{"message_id":2427,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774542363,"text":"\ud83d\udd12 Secure Session Active\n\nYour protected FinoviaPay session is now active.\n\nFor your security, the session will expire automatically after 5 minutes of inactivity.","entities":[{"offset":3,"length":21,"type":"bold"}]}}
[2026-03-26 16:26:04] sendMessage response: {"ok":true,"result":{"message_id":2428,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774542363,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES302792843234728817\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":19,"type":"url"},{"offset":297,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-26 16:26:07] BOT HIT webhook request received
[2026-03-26 16:26:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:30:01] BOT HIT webhook request received
[2026-03-26 16:30:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:30:02] sendMessage response: {"ok":true,"result":{"message_id":2429,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774542602,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-03-26 16:30:21] BOT HIT webhook request received
[2026-03-26 16:30:22] sendMessage response: {"ok":true,"result":{"message_id":2431,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774542622,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-26 16:30:23] BOT HIT webhook request received
[2026-03-26 16:30:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:30:24] sendMessage response: {"ok":true,"result":{"message_id":2432,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774542624,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-26 16:30:27] BOT HIT webhook request received
[2026-03-26 16:30:28] sendMessage response: {"ok":true,"result":{"message_id":2434,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774542628,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-26 16:30:33] BOT HIT webhook request received
[2026-03-26 16:30:33] sendMessage response: {"ok":true,"result":{"message_id":2436,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774542633,"text":"The Date of Birth format could not be recognized.\n\nPlease enter it in the following format:\nYYYY-MM-DD\n\nExample:\n1996-08-12"}}
[2026-03-26 16:30:39] BOT HIT webhook request received
[2026-03-26 16:30:39] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-26 16:30:39] DOB verification blocked match=no
[2026-03-26 16:30:39] DOB verification active/general match=yes user_id=5 status=active
[2026-03-26 16:30:39] sendMessage response: {"ok":true,"result":{"message_id":2438,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774542639,"text":"\u2705 Identification Successful\n\nYour account identification has been completed successfully.\n\nEmail OTP verification is currently disabled by the authorized FinoviaPay admin team, so you may continue directly to protected services.","entities":[{"offset":2,"length":25,"type":"bold"}]}}
[2026-03-26 16:30:40] sendMessage response: {"ok":true,"result":{"message_id":2439,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774542640,"text":"\ud83d\udd12 Secure Session Active\n\nYour protected FinoviaPay session is now active.\n\nFor your security, the session will expire automatically after 5 minutes of inactivity.","entities":[{"offset":3,"length":21,"type":"bold"}]}}
[2026-03-26 16:30:40] sendMessage response: {"ok":true,"result":{"message_id":2440,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774542640,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES302792843234728817\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":19,"type":"url"},{"offset":297,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-26 16:30:43] BOT HIT webhook request received
[2026-03-26 16:30:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:53:14] BOT HIT webhook request received
[2026-03-26 16:53:15] sendMessage response: {"ok":true,"result":{"message_id":2442,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774543995,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-26 16:53:16] BOT HIT webhook request received
[2026-03-26 16:53:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:53:17] sendMessage response: {"ok":true,"result":{"message_id":2443,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774543997,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-26 16:53:21] BOT HIT webhook request received
[2026-03-26 16:53:21] sendMessage response: {"ok":true,"result":{"message_id":2445,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774544001,"text":"The mobile number you entered could not be matched with our registered system records.\n\nPlease review your number carefully and try again.\n\nIf you would still like to speak with one of our banker officers, please select the option below.","reply_markup":{"inline_keyboard":[[{"text":"Try Again","callback_data":"retry_mobile"},{"text":"Talk to Banker Officer","callback_data":"talk_to_agent_unverified"}]]}}}
[2026-03-26 16:53:24] BOT HIT webhook request received
[2026-03-26 16:53:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:53:25] sendMessage response: {"ok":true,"result":{"message_id":2446,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774544005,"text":"Please re-enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":106,"length":12,"type":"phone_number"}]}}
[2026-03-26 16:53:28] BOT HIT webhook request received
[2026-03-26 16:53:29] sendMessage response: {"ok":true,"result":{"message_id":2448,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774544008,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-26 16:53:32] BOT HIT webhook request received
[2026-03-26 16:53:32] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-26 16:53:32] DOB verification blocked match=no
[2026-03-26 16:53:32] DOB verification active/general match=yes user_id=5 status=active
[2026-03-26 16:53:33] sendMessage response: {"ok":true,"result":{"message_id":2450,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774544013,"text":"\u2705 Identification Successful\n\nYour account identification has been completed successfully.\n\nEmail OTP verification is currently disabled by the authorized FinoviaPay admin team, so you may continue directly to protected services.","entities":[{"offset":2,"length":25,"type":"bold"}]}}
[2026-03-26 16:53:33] sendMessage response: {"ok":true,"result":{"message_id":2451,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774544013,"text":"\ud83d\udd12 Secure Session Active\n\nYour protected FinoviaPay session is now active.\n\nFor your security, the session will expire automatically after 5 minutes of inactivity.","entities":[{"offset":3,"length":21,"type":"bold"}]}}
[2026-03-26 16:53:34] sendMessage response: {"ok":true,"result":{"message_id":2452,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774544014,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES302792843234728817\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":19,"type":"url"},{"offset":297,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-26 16:53:35] BOT HIT webhook request received
[2026-03-26 16:53:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:53:36] sendMessage response: {"ok":true,"result":{"message_id":2453,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774544016,"text":"\ud83d\udcb0 FinoviaPay Balance Summary\n\n\ud83d\udc64 Account Holder\nZSI Amazon Logistics LLC\n\n\ud83c\udff7\ufe0f Account Number\nES302792843234728817\n\n\ud83d\udcb3 Available Balance\n449,994.31 EUR\n\nThis balance reflects the latest available amount currently recorded on your FinoviaPay profile.","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":34,"length":14,"type":"bold"},{"offset":79,"length":14,"type":"bold"},{"offset":119,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-26 16:53:53] BOT HIT webhook request received
[2026-03-26 16:53:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:53:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:53:54] sendMessage response: {"ok":true,"result":{"message_id":2454,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774544034,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-26 16:53:57] BOT HIT webhook request received
[2026-03-26 16:53:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:53:58] sendMessage response: {"ok":true,"result":{"message_id":2455,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774544038,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-26 16:54:01] BOT HIT webhook request received
[2026-03-26 16:54:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:54:02] sendMessage response: {"ok":true,"result":{"message_id":2456,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774544042,"text":"\ud83e\udeaa Current Virtual Card\n\nCard Label\nVirtual Card\n\nCard Brand\nVisa\n\nMasked Card Number\n\u2022\u2022\u2022\u2022 \u2022\u2022\u2022\u2022 \u2022\u2022\u2022\u2022 4242\n\nExpiry Date\n12/2026\n\nCard Status\nAssigned\n\nReference Code\nFNP-VCARD-260318-FHE34Y","entities":[{"offset":3,"length":20,"type":"bold"},{"offset":25,"length":10,"type":"bold"},{"offset":50,"length":10,"type":"bold"},{"offset":67,"length":18,"type":"bold"},{"offset":107,"length":11,"type":"bold"},{"offset":128,"length":11,"type":"bold"},{"offset":150,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-03-26 16:54:08] BOT HIT webhook request received
[2026-03-26 16:54:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:54:09] sendMessage response: {"ok":true,"result":{"message_id":2457,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774544049,"text":"\u2699\ufe0f Manage Virtual Card\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-03-26 16:54:14] BOT HIT webhook request received
[2026-03-26 16:54:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:54:15] sendMessage response: {"ok":true,"result":{"message_id":2458,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774544055,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-03-26 16:54:16] BOT HIT webhook request received
[2026-03-26 16:54:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:54:20] BOT HIT webhook request received
[2026-03-26 16:54:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:55:00] BOT HIT webhook request received
[2026-03-26 16:55:01] sendMessage response: {"ok":true,"result":{"message_id":2460,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774544101,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-26 16:55:02] BOT HIT webhook request received
[2026-03-26 16:55:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:55:03] sendMessage response: {"ok":true,"result":{"message_id":2461,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774544103,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-26 16:55:07] BOT HIT webhook request received
[2026-03-26 16:55:07] sendMessage response: {"ok":true,"result":{"message_id":2463,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774544107,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-26 16:55:11] BOT HIT webhook request received
[2026-03-26 16:55:11] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-26 16:55:11] DOB verification blocked match=no
[2026-03-26 16:55:11] DOB verification active/general match=yes user_id=5 status=active
[2026-03-26 16:55:12] sendMessage response: {"ok":true,"result":{"message_id":2465,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774544111,"text":"\u2705 Identification Successful\n\nYour account identification has been completed successfully.\n\nEmail OTP verification is currently disabled by the authorized FinoviaPay admin team, so you may continue directly to protected services.","entities":[{"offset":2,"length":25,"type":"bold"}]}}
[2026-03-26 16:55:12] sendMessage response: {"ok":true,"result":{"message_id":2466,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774544112,"text":"\ud83d\udd12 Secure Session Active\n\nYour protected FinoviaPay session is now active.\n\nFor your security, the session will expire automatically after 5 minutes of inactivity.","entities":[{"offset":3,"length":21,"type":"bold"}]}}
[2026-03-26 16:55:13] sendMessage response: {"ok":true,"result":{"message_id":2467,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774544112,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES302792843234728817\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":19,"type":"url"},{"offset":297,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-26 16:55:43] BOT HIT webhook request received
[2026-03-26 16:55:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:55:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:55:45] sendMessage response: {"ok":true,"result":{"message_id":2468,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774544144,"text":"\ud83c\udfab My Support Tickets\n\nWelcome to your FinoviaPay support ticket history section.\n\nFrom this area, you may review your open tickets, closed tickets, and the current progress of your previously submitted customer support requests.\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udfe6 Open Tickets","callback_data":"my_tickets_open"},{"text":"\u2705 Closed Tickets","callback_data":"my_tickets_closed"}],[{"text":"\ud83d\udcdc All Ticket History","callback_data":"my_tickets_all"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-26 16:55:47] BOT HIT webhook request received
[2026-03-26 16:55:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:55:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:55:48] sendMessage response: {"ok":true,"result":{"message_id":2469,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774544148,"text":"\ud83c\udfab All Support Ticket History\n\nNo ticket records are currently available in this section for your verified FinoviaPay account.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back","callback_data":"my_support_tickets"}]]}}}
[2026-03-26 16:55:54] BOT HIT webhook request received
[2026-03-26 16:55:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:55:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:55:56] sendMessage response: {"ok":true,"result":{"message_id":2470,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774544156,"text":"\ud83c\udfab Closed Support Tickets\n\nNo ticket records are currently available in this section for your verified FinoviaPay account.","entities":[{"offset":3,"length":22,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back","callback_data":"my_support_tickets"}]]}}}
[2026-03-26 16:56:03] BOT HIT webhook request received
[2026-03-26 16:56:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:56:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:56:05] sendMessage response: {"ok":true,"result":{"message_id":2471,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774544164,"text":"\ud83c\udfab Open Support Tickets\n\nNo ticket records are currently available in this section for your verified FinoviaPay account.","entities":[{"offset":3,"length":20,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back","callback_data":"my_support_tickets"}]]}}}
[2026-03-26 16:56:08] BOT HIT webhook request received
[2026-03-26 16:56:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:56:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:56:09] sendMessage response: {"ok":true,"result":{"message_id":2472,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774544169,"text":"\ud83c\udfab My Support Tickets\n\nWelcome to your FinoviaPay support ticket history section.\n\nFrom this area, you may review your open tickets, closed tickets, and the current progress of your previously submitted customer support requests.\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udfe6 Open Tickets","callback_data":"my_tickets_open"},{"text":"\u2705 Closed Tickets","callback_data":"my_tickets_closed"}],[{"text":"\ud83d\udcdc All Ticket History","callback_data":"my_tickets_all"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-26 16:56:12] BOT HIT webhook request received
[2026-03-26 16:56:12] sendMessage response: {"ok":true,"result":{"message_id":2473,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774544172,"text":"\ud83c\udfe6 Welcome back to FinoviaPay Digital Banking Support\n\nCustomer Name\nZSI Amazon Logistics LLC\n\nAccount Status\nVerified\n\nYou may continue by selecting one of the banking support categories below.","entities":[{"offset":3,"length":50,"type":"bold"},{"offset":55,"length":13,"type":"bold"},{"offset":95,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-26 16:56:16] BOT HIT webhook request received
[2026-03-26 16:56:17] sendMessage response: {"ok":true,"result":{"message_id":2474,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774544177,"text":"\ud83c\udfe6 FinoviaPay Latest Wallet Transfer Records\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nBelow are the latest wallet transfer transactions currently associated with your verified FinoviaPay account.\n\nPlease select any transfer reference button below to review the full transaction details.\n\n1. Transfer Reference\n\u2022 Ref: MW9A7B6D8F\n\u2022 Date: 12 Dec 2025, 17:30\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \u2022 Cancelled\n\n2. Transfer Reference\n\u2022 Ref: MWF7E07D5B\n\u2022 Date: 12 Dec 2025, 17:25\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n3. Transfer Reference\n\u2022 Ref: MW1B87476B\n\u2022 Date: 12 Dec 2025, 17:16\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n4. Transfer Reference\n\u2022 Ref: MWC1C908CE\n\u2022 Date: 12 Dec 2025, 17:10\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n5. Transfer Reference\n\u2022 Ref: MWB2D0A60C\n\u2022 Date: 12 Dec 2025, 16:51\n\u2022 Amount: 75.96 PKR\n\u2022 Status: \ud83d\udd12 Reserved","entities":[{"offset":3,"length":41,"type":"bold"},{"offset":263,"length":21,"type":"bold"},{"offset":292,"length":10,"type":"bold"},{"offset":374,"length":21,"type":"bold"},{"offset":403,"length":10,"type":"bold"},{"offset":485,"length":21,"type":"bold"},{"offset":514,"length":10,"type":"bold"},{"offset":595,"length":21,"type":"bold"},{"offset":624,"length":10,"type":"bold"},{"offset":705,"length":21,"type":"bold"},{"offset":734,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd39 MW9A7B6D8F","callback_data":"lwt_detail_91"}],[{"text":"\ud83d\udd39 MWF7E07D5B","callback_data":"lwt_detail_90"}],[{"text":"\ud83d\udd39 MW1B87476B","callback_data":"lwt_detail_89"}],[{"text":"\ud83d\udd39 MWC1C908CE","callback_data":"lwt_detail_88"}],[{"text":"\ud83d\udd39 MWB2D0A60C","callback_data":"lwt_detail_87"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-26 16:56:18] BOT HIT webhook request received
[2026-03-26 16:56:18] sendMessage response: {"ok":true,"result":{"message_id":2475,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774544178,"text":"\ud83c\udfe6 FinoviaPay Wallet Transfer Details\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nTransfer Reference\nMW9A7B6D8F\n\nTransfer Date\n12 Dec 2025, 17:30\n\nBeneficiary Name\nTest test test Teat estate twat\n\nBeneficiary Mobile\n+34611233\n\nTransfer Amount\n151.91 PKR\n\nCurrent Status\n\u2022 Cancelled\n\nStatus Note\nTransfer created and OTP verified\n\nIf you have any questions or concerns regarding this transfer, you may open the support options below.","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":54,"length":18,"type":"bold"},{"offset":85,"length":13,"type":"bold"},{"offset":119,"length":16,"type":"bold"},{"offset":169,"length":18,"type":"bold"},{"offset":199,"length":15,"type":"bold"},{"offset":227,"length":14,"type":"bold"},{"offset":255,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2753 Questions about this transfer","callback_data":"lwt_issue_menu_91"}],[{"text":"\u25c0\ufe0f Back to Latest Transfers","callback_data":"lwt_list"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-26 16:56:20] BOT HIT webhook request received
[2026-03-26 16:56:21] sendMessage response: {"ok":true,"result":{"message_id":2476,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774544180,"text":"\ud83c\udfe6 FinoviaPay Transfer Support Options\n\nPlease select the type of issue related to this transfer. This will help our Wallet Transfer Operations team review your request more efficiently.","entities":[{"offset":3,"length":35,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u23f3 Haven't yet credited to Wallet","callback_data":"lwt_issue_credit_91"}],[{"text":"\u26a0\ufe0f Beneficiary details incorrect","callback_data":"lwt_issue_beneficiary_91"}],[{"text":"\ud83d\udcdd Another issue","callback_data":"lwt_issue_other_91"}],[{"text":"\u25c0\ufe0f Back to Transfer Details","callback_data":"lwt_detail_91"}]]}}}
[2026-03-26 16:56:22] BOT HIT webhook request received
[2026-03-26 16:56:22] sendMessage response: {"ok":true,"result":{"message_id":2477,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774544182,"text":"\ud83c\udfe6 FinoviaPay Wallet Transfer Support Request\n\nTransfer Reference: MW9A7B6D8F\nIssue Category: Haven't yet credited to Wallet\n\nPlease briefly describe the issue you are experiencing with this transfer.\n\nYour explanation will be attached to a support ticket for the Wallet Transfer Operations Department.","entities":[{"offset":3,"length":42,"type":"bold"},{"offset":67,"length":10,"type":"bold"},{"offset":94,"length":30,"type":"bold"}]}}
[2026-03-26 16:56:28] BOT HIT webhook request received
[2026-03-26 16:56:29] sendMessage response: {"ok":true,"result":{"message_id":2479,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774544189,"text":"\u2705 Your wallet transfer support ticket has been created successfully.\n\nTicket ID\nFP-LWT-35733\n\nTransfer Reference\nMW9A7B6D8F\n\nIssue Category\nHaven't yet credited to Wallet\n\nDepartment\nWallet Transfer Operations\n\nOur banking support team will review your request and provide an update as soon as possible.","entities":[{"offset":2,"length":66,"type":"bold"},{"offset":70,"length":9,"type":"bold"},{"offset":94,"length":18,"type":"bold"},{"offset":125,"length":14,"type":"bold"},{"offset":172,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u25c0\ufe0f Back to Latest Transfers","callback_data":"latest_wallet_transfers"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-26 16:58:46] BOT HIT webhook request received
[2026-03-26 16:58:47] sendMessage response: {"ok":true,"result":{"message_id":2480,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774544326,"text":"\ud83c\udfe6 Welcome back to FinoviaPay Digital Banking Support\n\nCustomer Name\nZSI Amazon Logistics LLC\n\nAccount Status\nVerified\n\nYou may continue by selecting one of the banking support categories below.","entities":[{"offset":3,"length":50,"type":"bold"},{"offset":55,"length":13,"type":"bold"},{"offset":95,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-26 16:58:50] BOT HIT webhook request received
[2026-03-26 16:58:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 16:58:51] sendMessage response: {"ok":true,"result":{"message_id":2481,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774544331,"text":"\ud83d\udcca Recent Transactions\n\n\u2022 Reference: MW9A7B6D8F\n  Amount: 162.50 EUR\n  Status: CANCELLED\n  Date: 12 Dec 2025 17:30\n\n\u2022 Reference: MWF7E07D5B\n  Amount: 162.50 EUR\n  Status: AMOUNT_RESERVED\n  Date: 12 Dec 2025 17:25\n\n\u2022 Reference: MW1B87476B\n  Amount: 29.24 EUR\n  Status: AMOUNT_RESERVED\n  Date: 12 Dec 2025 17:16\n\n\u2022 Reference: MWC1C908CE\n  Amount: 29.24 EUR\n  Status: AMOUNT_RESERVED\n  Date: 12 Dec 2025 17:10\n\n\u2022 Reference: MWB2D0A60C\n  Amount: 82.75 EUR\n  Status: AMOUNT_RESERVED\n  Date: 12 Dec 2025 16:51","entities":[{"offset":3,"length":19,"type":"bold"},{"offset":26,"length":10,"type":"bold"},{"offset":50,"length":7,"type":"bold"},{"offset":71,"length":7,"type":"bold"},{"offset":91,"length":5,"type":"bold"},{"offset":118,"length":10,"type":"bold"},{"offset":142,"length":7,"type":"bold"},{"offset":163,"length":7,"type":"bold"},{"offset":189,"length":5,"type":"bold"},{"offset":216,"length":10,"type":"bold"},{"offset":240,"length":7,"type":"bold"},{"offset":260,"length":7,"type":"bold"},{"offset":286,"length":5,"type":"bold"},{"offset":313,"length":10,"type":"bold"},{"offset":337,"length":7,"type":"bold"},{"offset":357,"length":7,"type":"bold"},{"offset":383,"length":5,"type":"bold"},{"offset":410,"length":10,"type":"bold"},{"offset":434,"length":7,"type":"bold"},{"offset":454,"length":7,"type":"bold"},{"offset":480,"length":5,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-26 17:00:43] BOT HIT webhook request received
[2026-03-26 17:00:44] sendMessage response: {"ok":true,"result":{"message_id":2482,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774544444,"text":"\ud83c\udfe6 Welcome back to FinoviaPay Digital Banking Support\n\nCustomer Name\nZSI Amazon Logistics LLC\n\nAccount Status\nVerified\n\nYou may continue by selecting one of the banking support categories below.","entities":[{"offset":3,"length":50,"type":"bold"},{"offset":55,"length":13,"type":"bold"},{"offset":95,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-26 17:00:46] BOT HIT webhook request received
[2026-03-26 17:00:46] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 17:00:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 17:00:47] sendMessage response: {"ok":true,"result":{"message_id":2483,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774544447,"text":"\ud83c\udfab My Support Tickets\n\nWelcome to your FinoviaPay support ticket history section.\n\nFrom this area, you may review your open tickets, closed tickets, and the current progress of your previously submitted customer support requests.\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udfe6 Open Tickets","callback_data":"my_tickets_open"},{"text":"\u2705 Closed Tickets","callback_data":"my_tickets_closed"}],[{"text":"\ud83d\udcdc All Ticket History","callback_data":"my_tickets_all"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-26 17:00:50] BOT HIT webhook request received
[2026-03-26 17:00:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 17:00:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 17:00:51] sendMessage response: {"ok":true,"result":{"message_id":2484,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774544451,"text":"\ud83c\udfab All Support Ticket History\n\nNo ticket records are currently available in this section for your verified FinoviaPay account.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back","callback_data":"my_support_tickets"}]]}}}
[2026-03-26 17:07:20] BOT HIT webhook request received
[2026-03-26 17:07:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 17:07:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 17:07:22] sendMessage response: {"ok":true,"result":{"message_id":2485,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774544842,"text":"\ud83c\udfab Closed Support Tickets\n\nNo ticket records are currently available in this section for your verified FinoviaPay account.","entities":[{"offset":3,"length":22,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back","callback_data":"my_support_tickets"}]]}}}
[2026-03-26 17:07:26] BOT HIT webhook request received
[2026-03-26 17:07:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 17:07:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 17:07:27] sendMessage response: {"ok":true,"result":{"message_id":2486,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774544847,"text":"\ud83c\udfab My Support Tickets\n\nWelcome to your FinoviaPay support ticket history section.\n\nFrom this area, you may review your open tickets, closed tickets, and the current progress of your previously submitted customer support requests.\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udfe6 Open Tickets","callback_data":"my_tickets_open"},{"text":"\u2705 Closed Tickets","callback_data":"my_tickets_closed"}],[{"text":"\ud83d\udcdc All Ticket History","callback_data":"my_tickets_all"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-26 19:54:42] BOT HIT webhook request received
[2026-03-26 19:54:43] sendMessage response: {"ok":true,"result":{"message_id":2488,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774554883,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-26 19:54:45] BOT HIT webhook request received
[2026-03-26 19:54:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 19:54:45] sendMessage response: {"ok":true,"result":{"message_id":2489,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774554885,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-26 19:54:49] BOT HIT webhook request received
[2026-03-26 19:54:49] sendMessage response: {"ok":true,"result":{"message_id":2491,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774554889,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-26 19:55:18] BOT HIT webhook request received
[2026-03-26 19:55:19] sendMessage response: {"ok":true,"result":{"message_id":2493,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774554919,"text":"The Date of Birth format could not be recognized.\n\nPlease enter it in the following format:\nYYYY-MM-DD\n\nExample:\n1996-08-12"}}
[2026-03-26 19:55:30] BOT HIT webhook request received
[2026-03-26 19:55:31] sendMessage response: {"ok":true,"result":{"message_id":2495,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774554931,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-26 19:55:32] BOT HIT webhook request received
[2026-03-26 19:55:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 19:55:33] sendMessage response: {"ok":true,"result":{"message_id":2496,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774554932,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-26 19:55:36] BOT HIT webhook request received
[2026-03-26 19:55:36] sendMessage response: {"ok":true,"result":{"message_id":2498,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774554936,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-26 20:47:45] BOT HIT webhook request received
[2026-03-26 20:47:46] sendMessage response: {"ok":true,"result":{"message_id":2500,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774558066,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-26 20:47:47] BOT HIT webhook request received
[2026-03-26 20:47:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 20:47:48] sendMessage response: {"ok":true,"result":{"message_id":2501,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774558068,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-26 20:47:52] BOT HIT webhook request received
[2026-03-26 20:47:52] sendMessage response: {"ok":true,"result":{"message_id":2503,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774558072,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-26 20:47:54] BOT HIT webhook request received
[2026-03-26 20:47:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 20:56:12] BOT HIT webhook request received
[2026-03-26 20:56:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 20:56:13] sendMessage response: {"ok":true,"result":{"message_id":2504,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774558573,"text":"\ud83d\udcdd Digital Banking Service Enablement Request\n\nPlease enter your full name exactly as it appears on your official banking or identity record.","entities":[{"offset":3,"length":42,"type":"bold"}]}}
[2026-03-26 20:56:21] BOT HIT webhook request received
[2026-03-26 20:56:21] sendMessage response: {"ok":true,"result":{"message_id":2506,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774558581,"text":"\ud83e\udeaa Select Document Type\n\nPlease choose the document you want to use for identity verification for this request.","entities":[{"offset":3,"length":20,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa National ID","callback_data":"ds_doc_type:NATIONAL_ID"},{"text":"\ud83d\udec2 Passport","callback_data":"ds_doc_type:PASSPORT"}],[{"text":"\ud83e\uddfe Driver License","callback_data":"ds_doc_type:DRIVER_LICENSE"},{"text":"\ud83d\udcc4 Other Document","callback_data":"ds_doc_type:OTHER"}],[{"text":"\u2b05\ufe0f Back","callback_data":"main_menu"}]]}}}
[2026-03-26 20:56:24] BOT HIT webhook request received
[2026-03-26 20:56:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 20:56:25] sendMessage response: {"ok":true,"result":{"message_id":2507,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774558585,"text":"\ud83d\udd10 Document Verification\n\nSelected document type: NATIONAL ID\n\nPlease enter your document number exactly as shown on the selected document.","entities":[{"offset":3,"length":21,"type":"bold"},{"offset":50,"length":11,"type":"bold"}]}}
[2026-03-26 20:56:29] BOT HIT webhook request received
[2026-03-26 20:56:30] sendMessage response: {"ok":true,"result":{"message_id":2509,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774558590,"text":"\ud83d\udcac Request Details\n\nPlease write your message for the banking officer.\n\nExample: I would like to request activation of my digital banking access. Please review my profile and let me know if any additional documents are required.","entities":[{"offset":3,"length":15,"type":"bold"}]}}
[2026-03-26 20:56:35] BOT HIT webhook request received
[2026-03-26 20:56:36] sendMessage response: {"ok":true,"result":{"message_id":2511,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774558595,"text":"\u26a0\ufe0f Please write a complete request message so the banking officer can review it properly."}}
[2026-03-26 20:56:46] BOT HIT webhook request received
[2026-03-26 20:58:03] BOT HIT webhook request received
[2026-03-26 20:58:03] sendMessage response: {"ok":true,"result":{"message_id":2514,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774558683,"text":"\u26a0\ufe0f Please write a complete request message so the banking officer can review it properly."}}
[2026-03-26 20:58:07] BOT HIT webhook request received
[2026-03-26 21:06:14] BOT HIT webhook request received
[2026-03-26 21:06:15] sendMessage response: {"ok":true,"result":{"message_id":2517,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774559174,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-26 21:06:15] BOT HIT webhook request received
[2026-03-26 21:06:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 21:06:16] sendMessage response: {"ok":true,"result":{"message_id":2518,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774559176,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-26 21:06:20] BOT HIT webhook request received
[2026-03-26 21:06:20] sendMessage response: {"ok":true,"result":{"message_id":2520,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774559180,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-26 21:06:22] BOT HIT webhook request received
[2026-03-26 21:06:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 21:06:23] sendMessage response: {"ok":true,"result":{"message_id":2521,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774559183,"text":"\ud83d\udcdd Digital Banking Service Enablement Request\n\nPlease enter your full name exactly as it appears on your official banking or identity record.","entities":[{"offset":3,"length":42,"type":"bold"}]}}
[2026-03-26 21:06:25] BOT HIT webhook request received
[2026-03-26 21:06:25] sendMessage response: {"ok":true,"result":{"message_id":2523,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774559185,"text":"\ud83e\udeaa Select Document Type\n\nPlease choose the document you want to use for identity verification for this request.","entities":[{"offset":3,"length":20,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa National ID","callback_data":"ds_doc_type:NATIONAL_ID"},{"text":"\ud83d\udec2 Passport","callback_data":"ds_doc_type:PASSPORT"}],[{"text":"\ud83e\uddfe Driver License","callback_data":"ds_doc_type:DRIVER_LICENSE"},{"text":"\ud83d\udcc4 Other Document","callback_data":"ds_doc_type:OTHER"}],[{"text":"\u2b05\ufe0f Back","callback_data":"main_menu"}]]}}}
[2026-03-26 21:06:27] BOT HIT webhook request received
[2026-03-26 21:06:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 21:06:28] sendMessage response: {"ok":true,"result":{"message_id":2524,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774559188,"text":"\ud83d\udd10 Document Verification\n\nSelected document type: NATIONAL ID\n\nPlease enter your document number exactly as shown on the selected document.","entities":[{"offset":3,"length":21,"type":"bold"},{"offset":50,"length":11,"type":"bold"}]}}
[2026-03-26 21:06:29] BOT HIT webhook request received
[2026-03-26 21:06:30] sendMessage response: {"ok":true,"result":{"message_id":2526,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774559190,"text":"\ud83d\udcac Request Details\n\nPlease write your message for the banking officer.\n\nExample: I would like to request activation of my digital banking access. Please review my profile and let me know if any additional documents are required.","entities":[{"offset":3,"length":15,"type":"bold"}]}}
[2026-03-26 21:06:34] BOT HIT webhook request received
[2026-03-26 21:06:34] sendMessage response: {"ok":true,"result":{"message_id":2528,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774559194,"text":"\u2705 Enablement Request Submitted Successfully\n\nReference Number\nDSR-260326-0E846E\n\nCustomer Name\n;\u20ac;\u20ac;\u20ac\u20ac\n\nYour digital banking service enablement request has been recorded successfully and forwarded for banking officer review.\n\nA customer service or banking operations officer may contact you and may request additional supporting documentation for identity verification and service activation review.","entities":[{"offset":2,"length":41,"type":"bold"},{"offset":45,"length":16,"type":"bold"},{"offset":81,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"contact_customer_service"}],[{"text":"\u2b05\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-26 21:12:05] BOT HIT webhook request received
[2026-03-26 21:12:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 21:12:06] sendMessage response: {"ok":true,"result":{"message_id":2529,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774559526,"text":"Thank you for contacting FinoviaPay Customer Support.\n\nYour request to speak with a FinoviaPay Support Officer has been successfully received and securely registered in our customer support system.\n\nSupport Ticket ID: FP-CS-41250\nCurrent Queue Position: #1\nEstimated Waiting Time: 2 minutes\n\nAt this time, your mobile number could not be matched against our registered database records. However, your request may still be reviewed by a support officer. Verified customers may be prioritized where applicable.\n\nSecurity Notice\nFinoviaPay support officers will NEVER ask for your account password, card PIN, or one-time verification codes (OTP). If anyone requests this information, please report the incident immediately.\n\nPlease remain connected while we assign the next available banking support officer to your request.\n\nOnce an officer joins your conversation, you will receive a confirmation message together with the officer\u2019s name, Banker Officer ID, and department details.\n\nWe appreciate your patience and thank you for choosing FinoviaPay."}}
[2026-03-26 21:12:14] BOT HIT webhook request received
[2026-03-26 21:12:15] sendMessage response: {"ok":true,"result":{"message_id":2530,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774559535,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"}],[{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-26 21:19:21] BOT HIT webhook request received
[2026-03-26 21:19:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 21:19:22] sendMessage response: {"ok":true,"result":{"message_id":2531,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774559962,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-26 21:19:30] BOT HIT webhook request received
[2026-03-26 21:19:31] sendMessage response: {"ok":true,"result":{"message_id":2533,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774559971,"text":"The mobile number you entered could not be matched with our registered system records.\n\nPlease review your number carefully and try again.\n\nIf you would still like to speak with one of our banker officers, please select the option below.","reply_markup":{"inline_keyboard":[[{"text":"Try Again","callback_data":"retry_mobile"},{"text":"Talk to Banker Officer","callback_data":"talk_to_agent_unverified"}]]}}}
[2026-03-26 21:19:32] BOT HIT webhook request received
[2026-03-26 21:19:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 21:19:33] sendMessage response: {"ok":true,"result":{"message_id":2534,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774559973,"text":"Please re-enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":106,"length":12,"type":"phone_number"}]}}
[2026-03-26 21:19:36] BOT HIT webhook request received
[2026-03-26 21:19:37] sendMessage response: {"ok":true,"result":{"message_id":2536,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774559977,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-26 21:19:54] BOT HIT webhook request received
[2026-03-26 21:19:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 21:19:55] sendMessage response: {"ok":true,"result":{"message_id":2537,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774559995,"text":"\ud83d\udcdd Digital Banking Service Enablement Request\n\nPlease enter your full name exactly as it appears on your official banking or identity record.","entities":[{"offset":3,"length":42,"type":"bold"}]}}
[2026-03-26 21:19:59] BOT HIT webhook request received
[2026-03-26 21:19:59] sendMessage response: {"ok":true,"result":{"message_id":2539,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774559999,"text":"\ud83e\udeaa Select Document Type\n\nPlease choose the document you want to use for identity verification for this request.","entities":[{"offset":3,"length":20,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa National ID","callback_data":"ds_doc_type:NATIONAL_ID"},{"text":"\ud83d\udec2 Passport","callback_data":"ds_doc_type:PASSPORT"}],[{"text":"\ud83e\uddfe Driver License","callback_data":"ds_doc_type:DRIVER_LICENSE"},{"text":"\ud83d\udcc4 Other Document","callback_data":"ds_doc_type:OTHER"}],[{"text":"\u2b05\ufe0f Back","callback_data":"main_menu"}]]}}}
[2026-03-26 21:20:01] BOT HIT webhook request received
[2026-03-26 21:20:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 21:20:02] sendMessage response: {"ok":true,"result":{"message_id":2540,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774560002,"text":"\ud83d\udd10 Document Verification\n\nSelected document type: NATIONAL ID\n\nPlease enter your document number exactly as shown on the selected document.","entities":[{"offset":3,"length":21,"type":"bold"},{"offset":50,"length":11,"type":"bold"}]}}
[2026-03-26 21:20:04] BOT HIT webhook request received
[2026-03-26 21:20:04] sendMessage response: {"ok":true,"result":{"message_id":2542,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774560004,"text":"\ud83d\udcac Request Details\n\nPlease write your message for the banking officer.\n\nExample: I would like to request activation of my digital banking access. Please review my profile and let me know if any additional documents are required.","entities":[{"offset":3,"length":15,"type":"bold"}]}}
[2026-03-26 21:20:06] BOT HIT webhook request received
[2026-03-26 21:20:07] sendMessage response: {"ok":true,"result":{"message_id":2544,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774560007,"text":"\u26a0\ufe0f Please write a complete request message so the banking officer can review it properly."}}
[2026-03-26 21:20:11] BOT HIT webhook request received
[2026-03-26 21:20:11] sendMessage response: {"ok":true,"result":{"message_id":2546,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774560011,"text":"\u26a0\ufe0f Please write a complete request message so the banking officer can review it properly."}}
[2026-03-26 21:20:17] BOT HIT webhook request received
[2026-03-26 21:20:18] sendMessage response: {"ok":true,"result":{"message_id":2548,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774560018,"text":"\u2705 Enablement Request Submitted Successfully\n\nReference Number\nDSR-260326-E6EEB3\n\nCustomer Name\nHhh\n\nYour digital banking service enablement request has been recorded successfully and forwarded for banking officer review.\n\nA customer service or banking operations officer may contact you and may request additional supporting documentation for identity verification and service activation review.","entities":[{"offset":2,"length":41,"type":"bold"},{"offset":45,"length":16,"type":"bold"},{"offset":81,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"contact_customer_service"}],[{"text":"\u2b05\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-26 22:13:10] BOT HIT webhook request received
[2026-03-26 22:13:10] sendMessage response: {"ok":true,"result":{"message_id":2552,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774563190,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-26 22:13:11] BOT HIT webhook request received
[2026-03-26 22:13:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 22:13:12] sendMessage response: {"ok":true,"result":{"message_id":2553,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774563192,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-26 22:13:15] BOT HIT webhook request received
[2026-03-26 22:13:16] sendMessage response: {"ok":true,"result":{"message_id":2555,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774563196,"text":"The mobile number you entered could not be matched with our registered system records.\n\nPlease review your number carefully and try again.\n\nIf you would still like to speak with one of our banker officers, please select the option below.","reply_markup":{"inline_keyboard":[[{"text":"Try Again","callback_data":"retry_mobile"},{"text":"Talk to Banker Officer","callback_data":"talk_to_agent_unverified"}]]}}}
[2026-03-26 22:13:18] BOT HIT webhook request received
[2026-03-26 22:13:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 22:13:19] sendMessage response: {"ok":true,"result":{"message_id":2556,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774563199,"text":"Please re-enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":106,"length":12,"type":"phone_number"}]}}
[2026-03-26 22:13:42] BOT HIT webhook request received
[2026-03-26 22:13:42] sendMessage response: {"ok":true,"result":{"message_id":2558,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774563222,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-26 22:13:44] BOT HIT webhook request received
[2026-03-26 22:13:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 22:13:45] sendMessage response: {"ok":true,"result":{"message_id":2559,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774563224,"text":"\ud83d\udcdd Digital Banking Service Enablement Request\n\nPlease enter your full name exactly as it appears on your official banking or identity record.","entities":[{"offset":3,"length":42,"type":"bold"}]}}
[2026-03-26 22:13:47] BOT HIT webhook request received
[2026-03-26 22:13:47] sendMessage response: {"ok":true,"result":{"message_id":2561,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774563227,"text":"\ud83e\udeaa Select Document Type\n\nPlease choose the document you want to use for identity verification for this request.","entities":[{"offset":3,"length":20,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa National ID","callback_data":"ds_doc_type:NATIONAL_ID"},{"text":"\ud83d\udec2 Passport","callback_data":"ds_doc_type:PASSPORT"}],[{"text":"\ud83e\uddfe Driver License","callback_data":"ds_doc_type:DRIVER_LICENSE"},{"text":"\ud83d\udcc4 Other Document","callback_data":"ds_doc_type:OTHER"}],[{"text":"\u2b05\ufe0f Back","callback_data":"main_menu"}]]}}}
[2026-03-26 22:13:49] BOT HIT webhook request received
[2026-03-26 22:13:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 22:13:50] sendMessage response: {"ok":true,"result":{"message_id":2562,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774563230,"text":"\ud83d\udd10 Document Verification\n\nSelected document type: NATIONAL ID\n\nPlease enter your document number exactly as shown on the selected document.","entities":[{"offset":3,"length":21,"type":"bold"},{"offset":50,"length":11,"type":"bold"}]}}
[2026-03-26 22:13:52] BOT HIT webhook request received
[2026-03-26 22:13:53] sendMessage response: {"ok":true,"result":{"message_id":2564,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774563233,"text":"\ud83d\udcac Request Details\n\nPlease write your message for the banking officer.\n\nExample: I would like to request activation of my digital banking access. Please review my profile and let me know if any additional documents are required.","entities":[{"offset":3,"length":15,"type":"bold"}]}}
[2026-03-26 22:13:56] BOT HIT webhook request received
[2026-03-26 22:13:56] sendMessage response: {"ok":true,"result":{"message_id":2566,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774563236,"text":"\u2705 Enablement Request Submitted Successfully\n\nReference Number\nDSR-260326-8BB396\n\nCustomer Name\nDbdbddbdhd\n\nYour digital banking service enablement request has been recorded successfully and forwarded for banking officer review.\n\nA customer service or banking operations officer may contact you and may request additional supporting documentation for identity verification and service activation review.","entities":[{"offset":2,"length":41,"type":"bold"},{"offset":45,"length":16,"type":"bold"},{"offset":81,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"contact_customer_service"}],[{"text":"\u2b05\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-26 22:25:44] BOT HIT webhook request received
[2026-03-26 22:25:45] sendMessage response: {"ok":true,"result":{"message_id":2567,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774563945,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"}],[{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-26 22:25:46] BOT HIT webhook request received
[2026-03-26 22:25:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 22:25:47] sendMessage response: {"ok":true,"result":{"message_id":2568,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774563947,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-26 22:25:51] BOT HIT webhook request received
[2026-03-26 22:25:52] sendMessage response: {"ok":true,"result":{"message_id":2570,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774563952,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-26 22:25:55] BOT HIT webhook request received
[2026-03-26 22:25:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-26 22:25:56] sendMessage response: {"ok":true,"result":{"message_id":2571,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774563956,"text":"\ud83d\udcdd Digital Banking Service Enablement Request\n\nPlease enter your full name exactly as it appears on your official banking or identity record.","entities":[{"offset":3,"length":42,"type":"bold"}]}}
[2026-03-26 22:31:36] BOT HIT webhook request received
[2026-03-26 22:37:44] BOT HIT webhook request received
[2026-03-26 22:38:46] BOT HIT webhook request received
[2026-03-26 22:41:03] BOT HIT webhook request received
[2026-03-26 22:51:54] BOT HIT webhook request received
[2026-03-26 23:01:45] BOT HIT webhook request received
[2026-03-26 23:02:44] BOT HIT webhook request received
[2026-03-26 23:08:24] BOT HIT webhook request received
[2026-03-26 23:08:25] sendMessage response: {"ok":true,"result":{"message_id":2591,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774566505,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"}],[{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-27 00:51:11] BOT HIT webhook request received
[2026-03-27 00:51:12] sendMessage response: {"ok":true,"result":{"message_id":2593,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774572672,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-27 00:51:13] BOT HIT webhook request received
[2026-03-27 00:51:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-27 00:51:14] sendMessage response: {"ok":true,"result":{"message_id":2594,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774572674,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-27 00:51:17] BOT HIT webhook request received
[2026-03-27 00:51:17] sendMessage response: {"ok":true,"result":{"message_id":2596,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774572677,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-27 01:09:53] BOT HIT webhook request received
[2026-03-27 01:09:53] sendMessage response: {"ok":true,"result":{"message_id":2599,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774573793,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-27 01:16:01] BOT HIT webhook request received
[2026-03-27 01:16:02] sendMessage response: {"ok":true,"result":{"message_id":2601,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1774574162,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-27 01:17:13] BOT HIT webhook request received
[2026-03-27 01:17:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-27 01:17:14] sendMessage response: {"ok":true,"result":{"message_id":2602,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1774574234,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-27 01:17:19] BOT HIT webhook request received
[2026-03-27 01:17:20] sendMessage response: {"ok":true,"result":{"message_id":2604,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1774574240,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-27 01:17:22] BOT HIT webhook request received
[2026-03-27 01:17:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-27 01:17:23] sendMessage response: {"ok":true,"result":{"message_id":2605,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1774574243,"text":"\ud83d\udcdd Digital Banking Service Enablement Request\n\nPlease enter your full name exactly as it appears on your official banking or identity record.","entities":[{"offset":3,"length":42,"type":"bold"}]}}
[2026-03-27 01:17:27] BOT HIT webhook request received
[2026-03-27 01:17:28] sendMessage response: {"ok":true,"result":{"message_id":2607,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1774574247,"text":"\ud83e\udeaa Select Document Type\n\nPlease choose the document you want to use for identity verification for this request.","entities":[{"offset":3,"length":20,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa National ID","callback_data":"ds_doc_type:NATIONAL_ID"},{"text":"\ud83d\udec2 Passport","callback_data":"ds_doc_type:PASSPORT"}],[{"text":"\ud83e\uddfe Driver License","callback_data":"ds_doc_type:DRIVER_LICENSE"},{"text":"\ud83d\udcc4 Other Document","callback_data":"ds_doc_type:OTHER"}],[{"text":"\u2b05\ufe0f Back","callback_data":"main_menu"}]]}}}
[2026-03-27 01:17:29] BOT HIT webhook request received
[2026-03-27 01:17:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-27 01:17:30] sendMessage response: {"ok":true,"result":{"message_id":2608,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1774574250,"text":"\ud83d\udd10 Document Verification\n\nSelected document type: OTHER\n\nPlease enter your document number exactly as shown on the selected document.","entities":[{"offset":3,"length":21,"type":"bold"},{"offset":50,"length":5,"type":"bold"}]}}
[2026-03-27 01:17:32] BOT HIT webhook request received
[2026-03-27 01:17:32] sendMessage response: {"ok":true,"result":{"message_id":2610,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1774574252,"text":"\ud83d\udcac Request Details\n\nPlease write your message for the banking officer.\n\nExample: I would like to request activation of my digital banking access. Please review my profile and let me know if any additional documents are required.","entities":[{"offset":3,"length":15,"type":"bold"}]}}
[2026-03-27 01:17:38] BOT HIT webhook request received
[2026-03-27 01:17:38] sendMessage response: {"ok":true,"result":{"message_id":2612,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1774574258,"text":"\u2705 Enablement Request Submitted Successfully\n\nReference Number\nDSR-260327-20D574\n\nCustomer Name\nBsbsbsshebsbd\n\nYour digital banking service enablement request has been recorded successfully and forwarded for banking officer review.\n\nA customer service or banking operations officer may contact you and may request additional supporting documentation for identity verification and service activation review.","entities":[{"offset":2,"length":41,"type":"bold"},{"offset":45,"length":16,"type":"bold"},{"offset":81,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"contact_customer_service"}],[{"text":"\u2b05\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-27 19:44:23] BOT HIT webhook request received
[2026-03-27 19:44:23] sendMessage response: {"ok":true,"result":{"message_id":2614,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774640663,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-27 19:44:24] BOT HIT webhook request received
[2026-03-27 19:44:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-27 19:44:25] sendMessage response: {"ok":true,"result":{"message_id":2615,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774640665,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-27 19:44:29] BOT HIT webhook request received
[2026-03-27 19:44:30] sendMessage response: {"ok":true,"result":{"message_id":2617,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774640670,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-27 19:44:34] BOT HIT webhook request received
[2026-03-27 19:44:35] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-27 19:44:35] sendMessage response: {"ok":true,"result":{"message_id":2618,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774640675,"text":"\ud83d\udcdd Digital Banking Service Enablement Request\n\nPlease enter your full name exactly as it appears on your official banking or identity record.","entities":[{"offset":3,"length":42,"type":"bold"}]}}
[2026-03-27 19:44:39] BOT HIT webhook request received
[2026-03-27 19:44:40] sendMessage response: {"ok":true,"result":{"message_id":2620,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774640680,"text":"\ud83e\udeaa Select Document Type\n\nPlease choose the document you want to use for identity verification for this request.","entities":[{"offset":3,"length":20,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa National ID","callback_data":"ds_doc_type:NATIONAL_ID"},{"text":"\ud83d\udec2 Passport","callback_data":"ds_doc_type:PASSPORT"}],[{"text":"\ud83e\uddfe Driver License","callback_data":"ds_doc_type:DRIVER_LICENSE"},{"text":"\ud83d\udcc4 Other Document","callback_data":"ds_doc_type:OTHER"}],[{"text":"\u2b05\ufe0f Back","callback_data":"main_menu"}]]}}}
[2026-03-27 19:44:41] BOT HIT webhook request received
[2026-03-27 19:44:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-27 19:44:42] sendMessage response: {"ok":true,"result":{"message_id":2621,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774640682,"text":"\ud83d\udd10 Document Verification\n\nSelected document type: OTHER\n\nPlease enter your document number exactly as shown on the selected document.","entities":[{"offset":3,"length":21,"type":"bold"},{"offset":50,"length":5,"type":"bold"}]}}
[2026-03-27 19:44:44] BOT HIT webhook request received
[2026-03-27 19:44:45] sendMessage response: {"ok":true,"result":{"message_id":2623,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774640685,"text":"\ud83d\udcac Request Details\n\nPlease write your message for the banking officer.\n\nExample: I would like to request activation of my digital banking access. Please review my profile and let me know if any additional documents are required.","entities":[{"offset":3,"length":15,"type":"bold"}]}}
[2026-03-27 19:44:48] BOT HIT webhook request received
[2026-03-27 19:44:49] sendMessage response: {"ok":true,"result":{"message_id":2625,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774640689,"text":"\u26a0\ufe0f Please write a complete request message so the banking officer can review it properly."}}
[2026-03-27 19:44:52] BOT HIT webhook request received
[2026-03-27 19:44:53] sendMessage response: {"ok":true,"result":{"message_id":2627,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774640693,"text":"\u2705 Enablement Request Submitted Successfully\n\nReference Number\nDSR-260327-DCC418\n\nCustomer Name\nMuhamad\n\nYour digital banking service enablement request has been recorded successfully and forwarded for banking officer review.\n\nA customer service or banking operations officer may contact you and may request additional supporting documentation for identity verification and service activation review.","entities":[{"offset":2,"length":41,"type":"bold"},{"offset":45,"length":16,"type":"bold"},{"offset":81,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"contact_customer_service"}],[{"text":"\u2b05\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-27 19:45:31] BOT HIT webhook request received
[2026-03-27 19:45:32] sendMessage response: {"ok":true,"result":{"message_id":2628,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774640732,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"}],[{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-27 19:45:33] BOT HIT webhook request received
[2026-03-27 19:45:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-27 19:45:34] sendMessage response: {"ok":true,"result":{"message_id":2629,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774640734,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-27 19:45:38] BOT HIT webhook request received
[2026-03-27 19:45:39] sendMessage response: {"ok":true,"result":{"message_id":2631,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774640739,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-27 19:45:42] BOT HIT webhook request received
[2026-03-27 19:45:42] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-27 19:45:42] DOB verification blocked match=no
[2026-03-27 19:45:42] DOB verification active/general match=yes user_id=5 status=active
[2026-03-27 19:45:43] sendMessage response: {"ok":true,"result":{"message_id":2633,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774640743,"text":"\u2705 Identification Successful\n\nYour account identification has been completed successfully.\n\nEmail OTP verification is currently disabled by the authorized FinoviaPay admin team, so you may continue directly to protected services.","entities":[{"offset":2,"length":25,"type":"bold"}]}}
[2026-03-27 19:45:43] sendMessage response: {"ok":true,"result":{"message_id":2634,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774640743,"text":"\ud83d\udd12 Secure Session Active\n\nYour protected FinoviaPay session is now active.\n\nFor your security, the session will expire automatically after 5 minutes of inactivity.","entities":[{"offset":3,"length":21,"type":"bold"}]}}
[2026-03-27 19:45:44] sendMessage response: {"ok":true,"result":{"message_id":2635,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774640744,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES302792843234728817\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":19,"type":"url"},{"offset":297,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-27 19:51:22] BOT HIT webhook request received
[2026-03-27 19:51:22] sendMessage response: {"ok":true,"result":{"message_id":2637,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1774641082,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-27 19:51:24] BOT HIT webhook request received
[2026-03-27 19:51:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-27 19:51:25] sendMessage response: {"ok":true,"result":{"message_id":2638,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1774641085,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-27 19:51:30] BOT HIT webhook request received
[2026-03-27 19:51:31] sendMessage response: {"ok":true,"result":{"message_id":2640,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1774641091,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-27 19:51:35] BOT HIT webhook request received
[2026-03-27 19:51:35] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-27 19:51:35] DOB verification blocked match=no
[2026-03-27 19:51:35] DOB verification active/general match=yes user_id=5 status=active
[2026-03-27 19:51:36] sendMessage response: {"ok":true,"result":{"message_id":2642,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1774641096,"text":"\ud83d\udd12 Telegram Banking Access Restricted\n\nFor your security, this FinoviaPay account is already linked to another verified Telegram account and cannot be accessed from this Telegram account.\n\nIf you would like to use your banking profile on this Telegram account, please submit a Telegram account re-binding request for officer review and verification.\n\nThank you for helping us keep your banking access secure.","entities":[{"offset":3,"length":34,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce9 Request Telegram Re-Bind","callback_data":"request_telegram_rebind"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Customer Support","callback_data":"contact_customer_service"}],[{"text":"\u2b05\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-27 19:51:43] BOT HIT webhook request received
[2026-03-27 19:51:43] sendMessage response: {"ok":true,"result":{"message_id":2643,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1774641103,"text":"\ud83d\udce9 Telegram Account Re-Bind Request\n\nPlease enter your full name as registered with FinoviaPay.","entities":[{"offset":3,"length":32,"type":"bold"}]}}
[2026-03-27 19:51:48] BOT HIT webhook request received
[2026-03-27 19:52:01] BOT HIT webhook request received
[2026-03-27 19:52:59] BOT HIT webhook request received
[2026-03-27 19:52:59] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-27 19:53:00] sendMessage response: {"ok":true,"result":{"message_id":2646,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1774641179,"text":"Thank you for contacting FinoviaPay Customer Support.\n\nYour request to speak with a FinoviaPay Support Officer has been successfully received and securely registered in our customer support system.\n\nSupport Ticket ID: FP-CS-35102\nCurrent Queue Position: #1\nEstimated Waiting Time: 2 minutes\n\nSecurity Notice\nFinoviaPay support officers will NEVER ask for your account password, card PIN, or one-time verification codes (OTP). If anyone requests this information, please report the incident immediately.\n\nPlease remain connected while we assign the next available banking support officer to your request.\n\nOnce an officer joins your conversation, you will receive a confirmation message together with the officer\u2019s name, Banker Officer ID, and department details.\n\nIn the meantime, you may continue to type your message here. Your information will remain securely available for review by the assigned support officer.\n\nWe appreciate your patience and thank you for choosing FinoviaPay."}}
[2026-03-27 20:01:22] BOT HIT webhook request received
[2026-03-27 20:01:23] sendMessage response: {"ok":true,"result":{"message_id":2647,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774641683,"text":"\ud83c\udfe6 FinoviaPay Latest Wallet Transfer Records\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nBelow are the latest wallet transfer transactions currently associated with your verified FinoviaPay account.\n\nPlease select any transfer reference button below to review the full transaction details.\n\n1. Transfer Reference\n\u2022 Ref: MW9A7B6D8F\n\u2022 Date: 12 Dec 2025, 17:30\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \u2022 Cancelled\n\n2. Transfer Reference\n\u2022 Ref: MWF7E07D5B\n\u2022 Date: 12 Dec 2025, 17:25\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n3. Transfer Reference\n\u2022 Ref: MW1B87476B\n\u2022 Date: 12 Dec 2025, 17:16\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n4. Transfer Reference\n\u2022 Ref: MWC1C908CE\n\u2022 Date: 12 Dec 2025, 17:10\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n5. Transfer Reference\n\u2022 Ref: MWB2D0A60C\n\u2022 Date: 12 Dec 2025, 16:51\n\u2022 Amount: 75.96 PKR\n\u2022 Status: \ud83d\udd12 Reserved","entities":[{"offset":3,"length":41,"type":"bold"},{"offset":263,"length":21,"type":"bold"},{"offset":292,"length":10,"type":"bold"},{"offset":374,"length":21,"type":"bold"},{"offset":403,"length":10,"type":"bold"},{"offset":485,"length":21,"type":"bold"},{"offset":514,"length":10,"type":"bold"},{"offset":595,"length":21,"type":"bold"},{"offset":624,"length":10,"type":"bold"},{"offset":705,"length":21,"type":"bold"},{"offset":734,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd39 MW9A7B6D8F","callback_data":"lwt_detail_91"}],[{"text":"\ud83d\udd39 MWF7E07D5B","callback_data":"lwt_detail_90"}],[{"text":"\ud83d\udd39 MW1B87476B","callback_data":"lwt_detail_89"}],[{"text":"\ud83d\udd39 MWC1C908CE","callback_data":"lwt_detail_88"}],[{"text":"\ud83d\udd39 MWB2D0A60C","callback_data":"lwt_detail_87"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-27 20:01:24] BOT HIT webhook request received
[2026-03-27 20:01:25] sendMessage response: {"ok":true,"result":{"message_id":2648,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774641684,"text":"\ud83c\udfe6 FinoviaPay Wallet Transfer Details\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nTransfer Reference\nMW9A7B6D8F\n\nTransfer Date\n12 Dec 2025, 17:30\n\nBeneficiary Name\nTest test test Teat estate twat\n\nBeneficiary Mobile\n+34611233\n\nTransfer Amount\n151.91 PKR\n\nCurrent Status\n\u2022 Cancelled\n\nStatus Note\nTransfer created and OTP verified\n\nIf you have any questions or concerns regarding this transfer, you may open the support options below.","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":54,"length":18,"type":"bold"},{"offset":85,"length":13,"type":"bold"},{"offset":119,"length":16,"type":"bold"},{"offset":169,"length":18,"type":"bold"},{"offset":199,"length":15,"type":"bold"},{"offset":227,"length":14,"type":"bold"},{"offset":255,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2753 Questions about this transfer","callback_data":"lwt_issue_menu_91"}],[{"text":"\u25c0\ufe0f Back to Latest Transfers","callback_data":"lwt_list"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-27 20:01:26] BOT HIT webhook request received
[2026-03-27 20:01:26] sendMessage response: {"ok":true,"result":{"message_id":2649,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774641686,"text":"\ud83c\udfe6 FinoviaPay Transfer Support Options\n\nPlease select the type of issue related to this transfer. This will help our Wallet Transfer Operations team review your request more efficiently.","entities":[{"offset":3,"length":35,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u23f3 Haven't yet credited to Wallet","callback_data":"lwt_issue_credit_91"}],[{"text":"\u26a0\ufe0f Beneficiary details incorrect","callback_data":"lwt_issue_beneficiary_91"}],[{"text":"\ud83d\udcdd Another issue","callback_data":"lwt_issue_other_91"}],[{"text":"\u25c0\ufe0f Back to Transfer Details","callback_data":"lwt_detail_91"}]]}}}
[2026-03-27 20:01:28] BOT HIT webhook request received
[2026-03-27 20:01:29] sendMessage response: {"ok":true,"result":{"message_id":2650,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774641688,"text":"\ud83c\udfe6 FinoviaPay Wallet Transfer Support Request\n\nTransfer Reference: MW9A7B6D8F\nIssue Category: Haven't yet credited to Wallet\n\nPlease briefly describe the issue you are experiencing with this transfer.\n\nYour explanation will be attached to a support ticket for the Wallet Transfer Operations Department.","entities":[{"offset":3,"length":42,"type":"bold"},{"offset":67,"length":10,"type":"bold"},{"offset":94,"length":30,"type":"bold"}]}}
[2026-03-27 20:01:31] BOT HIT webhook request received
[2026-03-27 20:01:32] sendMessage response: {"ok":true,"result":{"message_id":2652,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774641692,"text":"\u2705 Your wallet transfer support ticket has been created successfully.\n\nTicket ID\nFP-LWT-79528\n\nTransfer Reference\nMW9A7B6D8F\n\nIssue Category\nHaven't yet credited to Wallet\n\nDepartment\nWallet Transfer Operations\n\nOur banking support team will review your request and provide an update as soon as possible.","entities":[{"offset":2,"length":66,"type":"bold"},{"offset":70,"length":9,"type":"bold"},{"offset":94,"length":18,"type":"bold"},{"offset":125,"length":14,"type":"bold"},{"offset":172,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u25c0\ufe0f Back to Latest Transfers","callback_data":"latest_wallet_transfers"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-27 20:01:36] BOT HIT webhook request received
[2026-03-27 20:01:37] sendMessage response: {"ok":true,"result":{"message_id":2653,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774641697,"text":"\ud83c\udfe6 Welcome back to FinoviaPay Digital Banking Support\n\nCustomer Name\nZSI Amazon Logistics LLC\n\nAccount Status\nVerified\n\nYou may continue by selecting one of the banking support categories below.","entities":[{"offset":3,"length":50,"type":"bold"},{"offset":55,"length":13,"type":"bold"},{"offset":95,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-27 20:01:40] BOT HIT webhook request received
[2026-03-27 20:01:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-27 20:01:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-27 20:01:41] sendMessage response: {"ok":true,"result":{"message_id":2654,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774641701,"text":"\ud83c\udfab My Support Tickets\n\nWelcome to your FinoviaPay support ticket history section.\n\nFrom this area, you may review your open tickets, closed tickets, and the current progress of your previously submitted customer support requests.\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udfe6 Open Tickets","callback_data":"my_tickets_open"},{"text":"\u2705 Closed Tickets","callback_data":"my_tickets_closed"}],[{"text":"\ud83d\udcdc All Ticket History","callback_data":"my_tickets_all"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-27 20:01:43] BOT HIT webhook request received
[2026-03-27 20:01:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-27 20:01:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-27 20:01:46] sendMessage response: {"ok":true,"result":{"message_id":2655,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774641705,"text":"\ud83c\udfab Closed Support Tickets\n\nNo ticket records are currently available in this section for your verified FinoviaPay account.","entities":[{"offset":3,"length":22,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back","callback_data":"my_support_tickets"}]]}}}
[2026-03-27 20:01:48] BOT HIT webhook request received
[2026-03-27 20:01:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-27 20:01:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-27 20:01:49] sendMessage response: {"ok":true,"result":{"message_id":2656,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774641709,"text":"\ud83c\udfab Open Support Tickets\n\nNo ticket records are currently available in this section for your verified FinoviaPay account.","entities":[{"offset":3,"length":20,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back","callback_data":"my_support_tickets"}]]}}}
[2026-03-27 20:04:16] BOT HIT webhook request received
[2026-03-27 20:04:16] sendMessage response: {"ok":true,"result":{"message_id":2658,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1774641856,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-27 20:04:18] BOT HIT webhook request received
[2026-03-27 20:04:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-27 20:04:19] sendMessage response: {"ok":true,"result":{"message_id":2659,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1774641858,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-27 20:04:23] BOT HIT webhook request received
[2026-03-27 20:04:23] sendMessage response: {"ok":true,"result":{"message_id":2661,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1774641863,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-27 20:04:30] BOT HIT webhook request received
[2026-03-27 20:04:30] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-27 20:04:30] DOB verification blocked match=no
[2026-03-27 20:04:30] DOB verification active/general match=yes user_id=5 status=active
[2026-03-27 20:04:30] sendMessage response: {"ok":true,"result":{"message_id":2663,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1774641870,"text":"Unable to create Telegram binding: SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry '5-1' for key 'uniq_user_primary_binding'","reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce9 Request Telegram Re-Bind","callback_data":"request_telegram_rebind"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Customer Support","callback_data":"contact_customer_service"}],[{"text":"\u2b05\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-27 20:04:53] BOT HIT webhook request received
[2026-03-27 20:04:54] sendMessage response: {"ok":true,"result":{"message_id":2664,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1774641894,"text":"\ud83c\udfe6 Welcome back to FinoviaPay Digital Banking Support\n\nCustomer Name\nZSI Amazon Logistics LLC\n\nAccount Status\nVerified\n\nYou may continue by selecting one of the banking support categories below.","entities":[{"offset":3,"length":50,"type":"bold"},{"offset":55,"length":13,"type":"bold"},{"offset":95,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-27 20:06:25] BOT HIT webhook request received
[2026-03-27 20:06:25] sendMessage response: {"ok":true,"result":{"message_id":2666,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1774641985,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-27 20:06:37] BOT HIT webhook request received
[2026-03-27 20:06:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-27 20:06:38] sendMessage response: {"ok":true,"result":{"message_id":2667,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1774641998,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-27 20:06:43] BOT HIT webhook request received
[2026-03-27 20:06:43] sendMessage response: {"ok":true,"result":{"message_id":2669,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1774642003,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-27 20:06:50] BOT HIT webhook request received
[2026-03-27 20:06:50] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-27 20:06:50] DOB verification blocked match=no
[2026-03-27 20:06:50] DOB verification active/general match=yes user_id=5 status=active
[2026-03-27 20:06:50] sendMessage response: {"ok":true,"result":{"message_id":2671,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1774642010,"text":"\ud83d\udd12 Telegram Banking Access Restricted\n\nFor your security, this FinoviaPay account is already linked to another verified Telegram account and cannot be accessed from this Telegram account.\n\nIf you would like to use your banking profile on this Telegram account, please submit a Telegram account re-binding request for officer review and verification.\n\nThank you for helping us keep your banking access secure.","entities":[{"offset":3,"length":34,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce9 Request Telegram Re-Bind","callback_data":"request_telegram_rebind"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Customer Support","callback_data":"contact_customer_service"}],[{"text":"\u2b05\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-27 20:07:30] BOT HIT webhook request received
[2026-03-27 20:07:31] sendMessage response: {"ok":true,"result":{"message_id":2672,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1774642050,"text":"\ud83c\udfe6 Welcome to FinoviaPay Digital Banking Support\n\nPlease choose one of the secure banking support options below to continue.","entities":[{"offset":3,"length":45,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"}],[{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-27 20:07:40] BOT HIT webhook request received
[2026-03-27 20:07:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-27 20:07:40] sendMessage response: {"ok":true,"result":{"message_id":2673,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1774642060,"text":"Your live support request is already active in our secure support system.\n\nPlease remain connected while the assigned or next available FinoviaPay Support Officer continues handling your request."}}
[2026-03-27 20:07:44] BOT HIT webhook request received
[2026-03-27 20:07:45] sendMessage response: {"ok":true,"result":{"message_id":2674,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1774642065,"text":"\ud83d\udce9 Telegram Account Re-Bind Request\n\nPlease enter your full name as registered with FinoviaPay.","entities":[{"offset":3,"length":32,"type":"bold"}]}}
[2026-03-27 20:07:49] BOT HIT webhook request received
[2026-03-27 20:08:35] BOT HIT webhook request received
[2026-03-27 20:08:35] sendMessage response: {"ok":true,"result":{"message_id":2677,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1774642115,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-27 20:08:36] BOT HIT webhook request received
[2026-03-27 20:08:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-27 20:08:37] sendMessage response: {"ok":true,"result":{"message_id":2678,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1774642117,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-27 20:08:41] BOT HIT webhook request received
[2026-03-27 20:08:42] sendMessage response: {"ok":true,"result":{"message_id":2680,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1774642121,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-27 20:08:46] BOT HIT webhook request received
[2026-03-27 20:08:46] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-27 20:08:46] DOB verification blocked match=no
[2026-03-27 20:08:46] DOB verification active/general match=yes user_id=5 status=active
[2026-03-27 20:08:46] sendMessage response: {"ok":true,"result":{"message_id":2682,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1774642126,"text":"\ud83d\udd12 Telegram Banking Access Restricted\n\nFor your security, this FinoviaPay account is already linked to another verified Telegram account and cannot be accessed from this Telegram account.\n\nIf you would like to use your banking profile on this Telegram account, please submit a Telegram account re-binding request for officer review and verification.\n\nThank you for helping us keep your banking access secure.","entities":[{"offset":3,"length":34,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce9 Request Telegram Re-Bind","callback_data":"request_telegram_rebind"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Customer Support","callback_data":"contact_customer_service"}],[{"text":"\u2b05\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-27 20:08:48] BOT HIT webhook request received
[2026-03-27 20:08:49] sendMessage response: {"ok":true,"result":{"message_id":2683,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1774642128,"text":"\ud83d\udce9 Telegram Account Re-Bind Request\n\nPlease enter your full name as registered with FinoviaPay.","entities":[{"offset":3,"length":32,"type":"bold"}]}}
[2026-03-27 20:08:51] BOT HIT webhook request received
[2026-03-27 20:18:28] BOT HIT webhook request received
[2026-03-27 20:18:28] sendMessage response: {"ok":true,"result":{"message_id":2686,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1774642708,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-27 20:18:29] BOT HIT webhook request received
[2026-03-27 20:18:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-27 20:18:30] sendMessage response: {"ok":true,"result":{"message_id":2687,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1774642710,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-27 20:18:35] BOT HIT webhook request received
[2026-03-27 20:18:35] sendMessage response: {"ok":true,"result":{"message_id":2689,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1774642715,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-27 20:18:42] BOT HIT webhook request received
[2026-03-27 20:18:42] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-27 20:18:42] DOB verification blocked match=no
[2026-03-27 20:18:42] DOB verification active/general match=yes user_id=5 status=active
[2026-03-27 20:18:43] sendMessage response: {"ok":true,"result":{"message_id":2691,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1774642723,"text":"\ud83d\udd12 Telegram Banking Access Restricted\n\nFor your security, this FinoviaPay account is already linked to another verified Telegram account and cannot be accessed from this Telegram account.\n\nIf you would like to use your banking profile on this Telegram account, please submit a Telegram account re-binding request for officer review and verification.\n\nThank you for helping us keep your banking access secure.","entities":[{"offset":3,"length":34,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce9 Request Telegram Re-Bind","callback_data":"request_telegram_rebind"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Customer Support","callback_data":"contact_customer_service"}],[{"text":"\u2b05\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-27 20:18:45] BOT HIT webhook request received
[2026-03-27 20:18:46] sendMessage response: {"ok":true,"result":{"message_id":2692,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1774642726,"text":"\ud83d\udce9 Telegram Account Re-Bind Request\n\nPlease enter your full name as registered with FinoviaPay.","entities":[{"offset":3,"length":32,"type":"bold"}]}}
[2026-03-27 20:18:48] BOT HIT webhook request received
[2026-03-27 20:18:49] sendMessage response: {"ok":true,"result":{"message_id":2694,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1774642729,"text":"Please enter your registered mobile number linked to your FinoviaPay account."}}
[2026-03-27 20:18:52] BOT HIT webhook request received
[2026-03-27 20:18:52] sendMessage response: {"ok":true,"result":{"message_id":2696,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1774642732,"text":"Please explain why you want to use your FinoviaPay account on this Telegram account."}}
[2026-03-27 20:18:56] BOT HIT webhook request received
[2026-03-27 20:18:57] sendMessage response: {"ok":true,"result":{"message_id":2698,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1774642737,"text":"\u2705 Telegram Re-Bind Request Submitted\n\nYour request has been submitted successfully for officer review.\n\nRequest ID\n1\n\nAn authorized FinoviaPay officer will review your request and may contact you if additional verification is required.","entities":[{"offset":2,"length":34,"type":"bold"},{"offset":104,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Customer Support","callback_data":"contact_customer_service"}],[{"text":"\u2b05\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-27 20:51:27] BOT HIT webhook request received
[2026-03-27 20:51:38] BOT HIT webhook request received
[2026-03-27 20:51:38] sendMessage response: {"ok":true,"result":{"message_id":2702,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1774644698,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-27 20:51:40] BOT HIT webhook request received
[2026-03-27 20:51:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-27 20:51:41] sendMessage response: {"ok":true,"result":{"message_id":2703,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1774644701,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-27 20:51:45] BOT HIT webhook request received
[2026-03-27 20:51:46] sendMessage response: {"ok":true,"result":{"message_id":2705,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1774644706,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-27 20:51:51] BOT HIT webhook request received
[2026-03-27 20:51:51] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-27 20:51:51] DOB verification blocked match=no
[2026-03-27 20:51:51] DOB verification active/general match=yes user_id=5 status=active
[2026-03-27 20:51:51] sendMessage response: {"ok":true,"result":{"message_id":2707,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1774644711,"text":"\u2705 Identification Successful\n\nYour account identification has been completed successfully.\n\nEmail OTP verification is currently disabled by the authorized FinoviaPay admin team, so you may continue directly to protected services.","entities":[{"offset":2,"length":25,"type":"bold"}]}}
[2026-03-27 20:51:52] sendMessage response: {"ok":true,"result":{"message_id":2708,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1774644712,"text":"\ud83d\udd12 Secure Session Active\n\nYour protected FinoviaPay session is now active.\n\nFor your security, the session will expire automatically after 5 minutes of inactivity.","entities":[{"offset":3,"length":21,"type":"bold"}]}}
[2026-03-27 20:51:52] sendMessage response: {"ok":true,"result":{"message_id":2709,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1774644712,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES302792843234728817\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":19,"type":"url"},{"offset":297,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-27 20:52:58] BOT HIT webhook request received
[2026-03-27 20:52:59] sendMessage response: {"ok":true,"result":{"message_id":2711,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774644779,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-27 20:53:08] BOT HIT webhook request received
[2026-03-27 20:53:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-27 20:53:09] sendMessage response: {"ok":true,"result":{"message_id":2712,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774644789,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-27 20:53:13] BOT HIT webhook request received
[2026-03-27 20:53:14] sendMessage response: {"ok":true,"result":{"message_id":2714,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774644793,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-27 20:53:17] BOT HIT webhook request received
[2026-03-27 20:53:17] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-27 20:53:17] DOB verification blocked match=no
[2026-03-27 20:53:17] DOB verification active/general match=yes user_id=5 status=active
[2026-03-27 20:53:18] sendMessage response: {"ok":true,"result":{"message_id":2716,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774644798,"text":"\ud83d\udd12 Telegram Banking Access Restricted\n\nFor your security, this FinoviaPay account is already linked to another verified Telegram account and cannot be accessed from this Telegram account.\n\nIf you would like to use your banking profile on this Telegram account, please submit a Telegram account re-binding request for officer review and verification.\n\nThank you for helping us keep your banking access secure.","entities":[{"offset":3,"length":34,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce9 Request Telegram Re-Bind","callback_data":"request_telegram_rebind"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Customer Support","callback_data":"contact_customer_service"}],[{"text":"\u2b05\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-27 20:53:39] BOT HIT webhook request received
[2026-03-27 20:53:40] sendMessage response: {"ok":true,"result":{"message_id":2717,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774644819,"text":"\ud83d\udce9 Telegram Account Re-Bind Request\n\nPlease enter your full name as registered with FinoviaPay.","entities":[{"offset":3,"length":32,"type":"bold"}]}}
[2026-03-27 20:53:43] BOT HIT webhook request received
[2026-03-27 20:53:44] sendMessage response: {"ok":true,"result":{"message_id":2719,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774644824,"text":"Please enter your registered mobile number linked to your FinoviaPay account."}}
[2026-03-27 20:53:47] BOT HIT webhook request received
[2026-03-27 20:53:47] sendMessage response: {"ok":true,"result":{"message_id":2721,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774644827,"text":"Please explain why you want to use your FinoviaPay account on this Telegram account."}}
[2026-03-27 20:53:49] BOT HIT webhook request received
[2026-03-27 20:53:50] sendMessage response: {"ok":true,"result":{"message_id":2723,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774644830,"text":"\u2705 Telegram Re-Bind Request Submitted\n\nYour request has been submitted successfully for officer review.\n\nRequest ID\n2\n\nAn authorized FinoviaPay officer will review your request and may contact you if additional verification is required.","entities":[{"offset":2,"length":34,"type":"bold"},{"offset":104,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Customer Support","callback_data":"contact_customer_service"}],[{"text":"\u2b05\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-27 20:55:53] BOT HIT webhook request received
[2026-03-27 20:55:54] sendMessage response: {"ok":true,"result":{"message_id":2725,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774644954,"text":"\ud83d\udce9 Telegram Account Re-Bind Request\n\nPlease enter your full name as registered with FinoviaPay.","entities":[{"offset":3,"length":32,"type":"bold"}]}}
[2026-03-27 20:55:57] BOT HIT webhook request received
[2026-03-27 20:55:58] sendMessage response: {"ok":true,"result":{"message_id":2727,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774644958,"text":"Please enter your registered mobile number linked to your FinoviaPay account."}}
[2026-03-27 20:55:59] BOT HIT webhook request received
[2026-03-27 20:56:00] sendMessage response: {"ok":true,"result":{"message_id":2729,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774644960,"text":"Please explain why you want to use your FinoviaPay account on this Telegram account."}}
[2026-03-27 20:56:01] BOT HIT webhook request received
[2026-03-27 20:56:02] sendMessage response: {"ok":true,"result":{"message_id":2731,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774644962,"text":"\u2705 Telegram Re-Bind Request Submitted\n\nYour request has been submitted successfully for officer review.\n\nRequest ID\n3\n\nAn authorized FinoviaPay officer will review your request and may contact you if additional verification is required.","entities":[{"offset":2,"length":34,"type":"bold"},{"offset":104,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Customer Support","callback_data":"contact_customer_service"}],[{"text":"\u2b05\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-28 14:11:48] BOT HIT webhook request received
[2026-03-28 14:11:49] sendMessage response: {"ok":true,"result":{"message_id":2736,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774707109,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-28 14:11:50] BOT HIT webhook request received
[2026-03-28 14:11:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-28 14:11:51] sendMessage response: {"ok":true,"result":{"message_id":2737,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774707111,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-28 14:11:56] BOT HIT webhook request received
[2026-03-28 14:11:56] sendMessage response: {"ok":true,"result":{"message_id":2739,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774707116,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-28 14:12:03] BOT HIT webhook request received
[2026-03-28 14:12:03] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-28 14:12:03] DOB verification blocked match=no
[2026-03-28 14:12:03] DOB verification active/general match=yes user_id=5 status=active
[2026-03-28 14:12:04] sendMessage response: {"ok":true,"result":{"message_id":2741,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774707124,"text":"\u2705 Identification Successful\n\nYour account identification has been completed successfully.\n\nEmail OTP verification is currently disabled by the authorized FinoviaPay admin team, so you may continue directly to protected services.","entities":[{"offset":2,"length":25,"type":"bold"}]}}
[2026-03-28 14:12:04] sendMessage response: {"ok":true,"result":{"message_id":2742,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774707124,"text":"\ud83d\udd12 Secure Session Active\n\nYour protected FinoviaPay session is now active.\n\nFor your security, the session will expire automatically after 5 minutes of inactivity.","entities":[{"offset":3,"length":21,"type":"bold"}]}}
[2026-03-28 14:12:05] sendMessage response: {"ok":true,"result":{"message_id":2743,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774707125,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES302792843234728817\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":19,"type":"url"},{"offset":297,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-28 14:12:26] BOT HIT webhook request received
[2026-03-28 14:12:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-28 14:12:27] sendMessage response: {"ok":true,"result":{"message_id":2744,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774707147,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-03-28 14:12:37] BOT HIT webhook request received
[2026-03-28 14:12:37] sendMessage response: {"ok":true,"result":{"message_id":2746,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774707157,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-28 14:12:38] BOT HIT webhook request received
[2026-03-28 14:12:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-28 14:12:39] sendMessage response: {"ok":true,"result":{"message_id":2747,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774707159,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-28 14:12:44] BOT HIT webhook request received
[2026-03-28 14:12:45] sendMessage response: {"ok":true,"result":{"message_id":2749,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774707165,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-03-28 14:12:56] BOT HIT webhook request received
[2026-03-28 14:12:56] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-03-28 14:12:56] DOB verification blocked match=no
[2026-03-28 14:12:56] DOB verification active/general match=yes user_id=5 status=active
[2026-03-28 14:12:56] sendMessage response: {"ok":true,"result":{"message_id":2751,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774707176,"text":"\u2705 Identification Successful\n\nYour account identification has been completed successfully.\n\nEmail OTP verification is currently disabled by the authorized FinoviaPay admin team, so you may continue directly to protected services.","entities":[{"offset":2,"length":25,"type":"bold"}]}}
[2026-03-28 14:12:57] sendMessage response: {"ok":true,"result":{"message_id":2752,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774707177,"text":"\ud83d\udd12 Secure Session Active\n\nYour protected FinoviaPay session is now active.\n\nFor your security, the session will expire automatically after 5 minutes of inactivity.","entities":[{"offset":3,"length":21,"type":"bold"}]}}
[2026-03-28 14:12:57] sendMessage response: {"ok":true,"result":{"message_id":2753,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774707177,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES302792843234728817\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":19,"type":"url"},{"offset":297,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-03-28 17:29:37] BOT HIT webhook request received
[2026-03-28 19:49:02] BOT HIT webhook request received
[2026-03-28 19:49:02] sendMessage response: {"ok":true,"result":{"message_id":2755,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1774727342,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-28 19:50:18] BOT HIT webhook request received
[2026-03-28 19:50:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-28 19:50:19] sendMessage response: {"ok":true,"result":{"message_id":2756,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1774727419,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-28 19:52:10] BOT HIT webhook request received
[2026-03-28 19:52:10] sendMessage response: {"ok":true,"result":{"message_id":2758,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1774727530,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-28 19:55:15] BOT HIT webhook request received
[2026-03-28 19:55:15] sendMessage response: {"ok":true,"result":{"message_id":2760,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774727715,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-28 19:55:16] BOT HIT webhook request received
[2026-03-28 19:55:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-28 19:55:17] sendMessage response: {"ok":true,"result":{"message_id":2761,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774727717,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-28 19:55:20] BOT HIT webhook request received
[2026-03-28 19:55:21] sendMessage response: {"ok":true,"result":{"message_id":2763,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774727721,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-28 20:04:19] BOT HIT webhook request received
[2026-03-28 20:04:20] sendMessage response: {"ok":true,"result":{"message_id":2765,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1774728259,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-28 20:04:32] BOT HIT webhook request received
[2026-03-28 20:04:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-28 20:04:33] sendMessage response: {"ok":true,"result":{"message_id":2766,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1774728273,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-28 20:05:01] BOT HIT webhook request received
[2026-03-28 20:05:02] sendMessage response: {"ok":true,"result":{"message_id":2768,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1774728301,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-28 20:10:52] BOT HIT webhook request received
[2026-03-28 20:10:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-28 20:10:52] sendMessage response: {"ok":true,"result":{"message_id":2769,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1774728652,"text":"Thank you for contacting FinoviaPay Customer Support.\n\nYour request to speak with a FinoviaPay Support Officer has been successfully received and securely registered in our customer support system.\n\nSupport Ticket ID: FP-CS-57204\nCurrent Queue Position: #1\nEstimated Waiting Time: 2 minutes\n\nAt this time, your mobile number could not be matched against our registered database records. However, your request may still be reviewed by a support officer. Verified customers may be prioritized where applicable.\n\nSecurity Notice\nFinoviaPay support officers will NEVER ask for your account password, card PIN, or one-time verification codes (OTP). If anyone requests this information, please report the incident immediately.\n\nPlease remain connected while we assign the next available banking support officer to your request.\n\nOnce an officer joins your conversation, you will receive a confirmation message together with the officer\u2019s name, Banker Officer ID, and department details.\n\nWe appreciate your patience and thank you for choosing FinoviaPay."}}
[2026-03-28 20:16:34] BOT HIT webhook request received
[2026-03-28 20:21:13] BOT HIT webhook request received
[2026-03-28 20:21:40] BOT HIT webhook request received
[2026-03-28 20:21:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-28 20:21:41] sendMessage response: {"ok":true,"result":{"message_id":2778,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774729301,"text":"Thank you for contacting FinoviaPay Customer Support.\n\nYour request to speak with a FinoviaPay Support Officer has been successfully received and securely registered in our customer support system.\n\nSupport Ticket ID: FP-CS-22840\nCurrent Queue Position: #1\nEstimated Waiting Time: 2 minutes\n\nAt this time, your mobile number could not be matched against our registered database records. However, your request may still be reviewed by a support officer. Verified customers may be prioritized where applicable.\n\nSecurity Notice\nFinoviaPay support officers will NEVER ask for your account password, card PIN, or one-time verification codes (OTP). If anyone requests this information, please report the incident immediately.\n\nPlease remain connected while we assign the next available banking support officer to your request.\n\nOnce an officer joins your conversation, you will receive a confirmation message together with the officer\u2019s name, Banker Officer ID, and department details.\n\nWe appreciate your patience and thank you for choosing FinoviaPay."}}
[2026-03-28 20:35:57] BOT HIT webhook request received
[2026-03-28 20:35:57] sendMessage response: {"ok":true,"result":{"message_id":2783,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774730157,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-28 20:35:59] BOT HIT webhook request received
[2026-03-28 20:35:59] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-28 20:36:00] sendMessage response: {"ok":true,"result":{"message_id":2784,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774730159,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-28 20:36:02] BOT HIT webhook request received
[2026-03-28 20:36:03] sendMessage response: {"ok":true,"result":{"message_id":2786,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774730163,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-28 20:36:05] BOT HIT webhook request received
[2026-03-28 20:36:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-28 20:36:06] sendMessage response: {"ok":true,"result":{"message_id":2787,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774730166,"text":"Thank you for contacting FinoviaPay Customer Support.\n\nYour request to speak with a FinoviaPay Support Officer has been successfully received and securely registered in our customer support system.\n\nSupport Ticket ID: FP-CS-55690\nCurrent Queue Position: #1\nEstimated Waiting Time: 2 minutes\n\nAt this time, your mobile number could not be matched against our registered database records. However, your request may still be reviewed by a support officer. Verified customers may be prioritized where applicable.\n\nSecurity Notice\nFinoviaPay support officers will NEVER ask for your account password, card PIN, or one-time verification codes (OTP). If anyone requests this information, please report the incident immediately.\n\nPlease remain connected while we assign the next available banking support officer to your request.\n\nOnce an officer joins your conversation, you will receive a confirmation message together with the officer\u2019s name, Banker Officer ID, and department details.\n\nWe appreciate your patience and thank you for choosing FinoviaPay."}}
[2026-03-28 20:39:31] BOT HIT webhook request received
[2026-03-28 20:45:37] BOT HIT webhook request received
[2026-03-28 20:45:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-28 20:45:38] sendMessage response: {"ok":true,"result":{"message_id":2794,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774730737,"text":"Your chat transcript request has been successfully registered. However, no verified email address is currently available in our records for this support session."}}
[2026-03-28 20:45:44] BOT HIT webhook request received
[2026-03-28 20:45:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-28 20:45:45] sendMessage response: {"ok":true,"result":{"message_id":2795,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774730745,"text":"Thank you for rating your recent FinoviaPay support experience. Your feedback has been securely recorded and will help us improve our digital banking support services."}}
[2026-03-28 20:47:08] BOT HIT webhook request received
[2026-03-28 20:47:08] sendMessage response: {"ok":true,"result":{"message_id":2797,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774730828,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-28 20:47:09] BOT HIT webhook request received
[2026-03-28 20:47:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-28 20:47:10] sendMessage response: {"ok":true,"result":{"message_id":2798,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774730830,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-28 20:47:13] BOT HIT webhook request received
[2026-03-28 20:47:14] sendMessage response: {"ok":true,"result":{"message_id":2800,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774730834,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-28 20:47:16] BOT HIT webhook request received
[2026-03-28 20:47:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-28 20:47:17] sendMessage response: {"ok":true,"result":{"message_id":2801,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774730837,"text":"Thank you for contacting FinoviaPay Customer Support.\n\nYour request to speak with a FinoviaPay Support Officer has been successfully received and securely registered in our customer support system.\n\nSupport Ticket ID: FP-CS-61219\nCurrent Queue Position: #1\nEstimated Waiting Time: 2 minutes\n\nAt this time, your mobile number could not be matched against our registered database records. However, your request may still be reviewed by a support officer. Verified customers may be prioritized where applicable.\n\nSecurity Notice\nFinoviaPay support officers will NEVER ask for your account password, card PIN, or one-time verification codes (OTP). If anyone requests this information, please report the incident immediately.\n\nPlease remain connected while we assign the next available banking support officer to your request.\n\nOnce an officer joins your conversation, you will receive a confirmation message together with the officer\u2019s name, Banker Officer ID, and department details.\n\nWe appreciate your patience and thank you for choosing FinoviaPay."}}
[2026-03-28 20:52:20] BOT HIT webhook request received
[2026-03-28 20:52:21] sendMessage response: {"ok":true,"result":{"message_id":2807,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774731141,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-28 20:52:22] BOT HIT webhook request received
[2026-03-28 20:52:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-28 20:52:23] sendMessage response: {"ok":true,"result":{"message_id":2808,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774731143,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-28 20:52:26] BOT HIT webhook request received
[2026-03-28 20:52:26] sendMessage response: {"ok":true,"result":{"message_id":2810,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774731146,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-28 20:52:28] BOT HIT webhook request received
[2026-03-28 20:52:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-28 20:52:28] sendMessage response: {"ok":true,"result":{"message_id":2811,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774731148,"text":"Thank you for contacting FinoviaPay Customer Support.\n\nYour request to speak with a FinoviaPay Support Officer has been successfully received and securely registered in our customer support system.\n\nSupport Ticket ID: FP-CS-23940\nCurrent Queue Position: #1\nEstimated Waiting Time: 2 minutes\n\nAt this time, your mobile number could not be matched against our registered database records. However, your request may still be reviewed by a support officer. Verified customers may be prioritized where applicable.\n\nSecurity Notice\nFinoviaPay support officers will NEVER ask for your account password, card PIN, or one-time verification codes (OTP). If anyone requests this information, please report the incident immediately.\n\nPlease remain connected while we assign the next available banking support officer to your request.\n\nOnce an officer joins your conversation, you will receive a confirmation message together with the officer\u2019s name, Banker Officer ID, and department details.\n\nWe appreciate your patience and thank you for choosing FinoviaPay."}}
[2026-03-28 20:54:34] BOT HIT webhook request received
[2026-03-28 20:54:53] BOT HIT webhook request received
[2026-03-28 20:56:17] BOT HIT webhook request received
[2026-03-28 20:56:18] sendMessage response: {"ok":true,"result":{"message_id":2816,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774731378,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-28 20:56:19] BOT HIT webhook request received
[2026-03-28 20:56:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-28 20:56:20] sendMessage response: {"ok":true,"result":{"message_id":2817,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774731380,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-28 20:56:24] BOT HIT webhook request received
[2026-03-28 20:56:24] sendMessage response: {"ok":true,"result":{"message_id":2819,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774731384,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-28 20:56:26] BOT HIT webhook request received
[2026-03-28 20:56:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-28 20:56:27] sendMessage response: {"ok":true,"result":{"message_id":2820,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774731387,"text":"Thank you for contacting FinoviaPay Customer Support.\n\nYour request to speak with a FinoviaPay Support Officer has been successfully received and securely registered in our customer support system.\n\nSupport Ticket ID: FP-CS-42734\nCurrent Queue Position: #1\nEstimated Waiting Time: 2 minutes\n\nAt this time, your mobile number could not be matched against our registered database records. However, your request may still be reviewed by a support officer. Verified customers may be prioritized where applicable.\n\nSecurity Notice\nFinoviaPay support officers will NEVER ask for your account password, card PIN, or one-time verification codes (OTP). If anyone requests this information, please report the incident immediately.\n\nPlease remain connected while we assign the next available banking support officer to your request.\n\nOnce an officer joins your conversation, you will receive a confirmation message together with the officer\u2019s name, Banker Officer ID, and department details.\n\nWe appreciate your patience and thank you for choosing FinoviaPay."}}
[2026-03-28 21:01:20] BOT HIT webhook request received
[2026-03-28 21:01:21] sendMessage response: {"ok":true,"result":{"message_id":2825,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774731681,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-28 21:01:22] BOT HIT webhook request received
[2026-03-28 21:01:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-28 21:01:23] sendMessage response: {"ok":true,"result":{"message_id":2826,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774731683,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-28 21:01:27] BOT HIT webhook request received
[2026-03-28 21:01:27] sendMessage response: {"ok":true,"result":{"message_id":2828,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774731687,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-28 21:01:29] BOT HIT webhook request received
[2026-03-28 21:01:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-28 21:01:30] sendMessage response: {"ok":true,"result":{"message_id":2829,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774731690,"text":"Thank you for contacting FinoviaPay Customer Support.\n\nYour request to speak with a FinoviaPay Support Officer has been successfully received and securely registered in our customer support system.\n\nSupport Ticket ID: FP-CS-86641\nCurrent Queue Position: #1\nEstimated Waiting Time: 2 minutes\n\nAt this time, your mobile number could not be matched against our registered database records. However, your request may still be reviewed by a support officer. Verified customers may be prioritized where applicable.\n\nSecurity Notice\nFinoviaPay support officers will NEVER ask for your account password, card PIN, or one-time verification codes (OTP). If anyone requests this information, please report the incident immediately.\n\nPlease remain connected while we assign the next available banking support officer to your request.\n\nOnce an officer joins your conversation, you will receive a confirmation message together with the officer\u2019s name, Banker Officer ID, and department details.\n\nWe appreciate your patience and thank you for choosing FinoviaPay."}}
[2026-03-28 21:02:33] BOT HIT webhook request received
[2026-03-28 21:07:35] BOT HIT webhook request received
[2026-03-28 21:07:36] sendMessage response: {"ok":true,"result":{"message_id":2834,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774732056,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-28 21:07:37] BOT HIT webhook request received
[2026-03-28 21:07:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-28 21:07:38] sendMessage response: {"ok":true,"result":{"message_id":2835,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774732058,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-28 21:07:41] BOT HIT webhook request received
[2026-03-28 21:07:41] sendMessage response: {"ok":true,"result":{"message_id":2837,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774732061,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-28 21:07:43] BOT HIT webhook request received
[2026-03-28 21:07:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-28 21:07:44] sendMessage response: {"ok":true,"result":{"message_id":2838,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774732063,"text":"Thank you for contacting FinoviaPay Customer Support.\n\nYour request to speak with a FinoviaPay Support Officer has been successfully received and securely registered in our customer support system.\n\nSupport Ticket ID: FP-CS-70316\nCurrent Queue Position: #1\nEstimated Waiting Time: 2 minutes\n\nAt this time, your mobile number could not be matched against our registered database records. However, your request may still be reviewed by a support officer. Verified customers may be prioritized where applicable.\n\nSecurity Notice\nFinoviaPay support officers will NEVER ask for your account password, card PIN, or one-time verification codes (OTP). If anyone requests this information, please report the incident immediately.\n\nPlease remain connected while we assign the next available banking support officer to your request.\n\nOnce an officer joins your conversation, you will receive a confirmation message together with the officer\u2019s name, Banker Officer ID, and department details.\n\nWe appreciate your patience and thank you for choosing FinoviaPay."}}
[2026-03-28 21:08:23] BOT HIT webhook request received
[2026-03-28 21:27:12] BOT HIT webhook request received
[2026-03-28 21:27:12] sendMessage response: {"ok":true,"result":{"message_id":2849,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774733232,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-28 21:27:13] BOT HIT webhook request received
[2026-03-28 21:27:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-28 21:27:14] sendMessage response: {"ok":true,"result":{"message_id":2850,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774733234,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-28 21:27:17] BOT HIT webhook request received
[2026-03-28 21:27:18] sendMessage response: {"ok":true,"result":{"message_id":2852,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774733238,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-28 21:27:19] BOT HIT webhook request received
[2026-03-28 21:27:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-28 21:27:20] sendMessage response: {"ok":true,"result":{"message_id":2853,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774733240,"text":"\ud83d\udcdd Digital Banking Service Enablement Request\n\nPlease enter your full name exactly as it appears on your official banking or identity record.","entities":[{"offset":3,"length":42,"type":"bold"}]}}
[2026-03-28 21:27:22] BOT HIT webhook request received
[2026-03-28 21:27:23] sendMessage response: {"ok":true,"result":{"message_id":2855,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774733243,"text":"\ud83e\udeaa Select Document Type\n\nPlease choose the document you want to use for identity verification for this request.","entities":[{"offset":3,"length":20,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa National ID","callback_data":"ds_doc_type:NATIONAL_ID"},{"text":"\ud83d\udec2 Passport","callback_data":"ds_doc_type:PASSPORT"}],[{"text":"\ud83e\uddfe Driver License","callback_data":"ds_doc_type:DRIVER_LICENSE"},{"text":"\ud83d\udcc4 Other Document","callback_data":"ds_doc_type:OTHER"}],[{"text":"\u2b05\ufe0f Back","callback_data":"main_menu"}]]}}}
[2026-03-28 21:27:24] BOT HIT webhook request received
[2026-03-28 21:27:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-28 21:27:25] sendMessage response: {"ok":true,"result":{"message_id":2856,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774733245,"text":"\ud83d\udd10 Document Verification\n\nSelected document type: PASSPORT\n\nPlease enter your document number exactly as shown on the selected document.","entities":[{"offset":3,"length":21,"type":"bold"},{"offset":50,"length":8,"type":"bold"}]}}
[2026-03-28 21:27:27] BOT HIT webhook request received
[2026-03-28 21:27:28] sendMessage response: {"ok":true,"result":{"message_id":2858,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774733248,"text":"\ud83d\udcac Request Details\n\nPlease write your message for the banking officer.\n\nExample: I would like to request activation of my digital banking access. Please review my profile and let me know if any additional documents are required.","entities":[{"offset":3,"length":15,"type":"bold"}]}}
[2026-03-28 21:27:32] BOT HIT webhook request received
[2026-03-28 21:27:33] sendMessage response: {"ok":true,"result":{"message_id":2860,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774733253,"text":"\u2705 Enablement Request Submitted Successfully\n\nReference Number\nDSR-260328-9E260C\n\nCustomer Name\nBsdddbsd\n\nYour digital banking service enablement request has been recorded successfully and forwarded for banking officer review.\n\nA customer service or banking operations officer may contact you and may request additional supporting documentation for identity verification and service activation review.","entities":[{"offset":2,"length":41,"type":"bold"},{"offset":45,"length":16,"type":"bold"},{"offset":81,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"contact_customer_service"}],[{"text":"\u2b05\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-28 21:30:07] BOT HIT webhook request received
[2026-03-28 21:31:01] BOT HIT webhook request received
[2026-03-28 22:10:20] BOT HIT webhook request received
[2026-03-28 22:10:21] sendMessage response: {"ok":true,"result":{"message_id":2870,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774735821,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-29 12:57:43] BOT HIT webhook request received
[2026-03-29 12:58:16] BOT HIT webhook request received
[2026-03-29 12:58:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-29 12:58:17] sendMessage response: {"ok":true,"result":{"message_id":2872,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1774789097,"text":"Your chat transcript request has been successfully registered. However, no verified email address is currently available in our records for this support session."}}
[2026-03-29 12:59:19] BOT HIT webhook request received
[2026-03-29 13:00:58] BOT HIT webhook request received
[2026-03-29 13:03:07] BOT HIT webhook request received
[2026-03-29 13:03:08] sendMessage response: {"ok":true,"result":{"message_id":2876,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1774789388,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-29 13:03:16] BOT HIT webhook request received
[2026-03-29 13:03:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-29 13:03:17] sendMessage response: {"ok":true,"result":{"message_id":2877,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1774789396,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-29 13:03:40] BOT HIT webhook request received
[2026-03-29 13:03:41] sendMessage response: {"ok":true,"result":{"message_id":2879,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1774789421,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-29 13:03:45] BOT HIT webhook request received
[2026-03-29 13:03:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-29 13:03:46] sendMessage response: {"ok":true,"result":{"message_id":2880,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1774789426,"text":"Thank you for contacting FinoviaPay Customer Support.\n\nYour request to speak with a FinoviaPay Support Officer has been successfully received and securely registered in our customer support system.\n\nSupport Ticket ID: FP-CS-04325\nCurrent Queue Position: #1\nEstimated Waiting Time: 2 minutes\n\nAt this time, your mobile number could not be matched against our registered database records. However, your request may still be reviewed by a support officer. Verified customers may be prioritized where applicable.\n\nSecurity Notice\nFinoviaPay support officers will NEVER ask for your account password, card PIN, or one-time verification codes (OTP). If anyone requests this information, please report the incident immediately.\n\nPlease remain connected while we assign the next available banking support officer to your request.\n\nOnce an officer joins your conversation, you will receive a confirmation message together with the officer\u2019s name, Banker Officer ID, and department details.\n\nWe appreciate your patience and thank you for choosing FinoviaPay."}}
[2026-03-29 16:03:37] BOT HIT webhook request received
[2026-03-29 16:05:50] BOT HIT webhook request received
[2026-03-29 16:06:00] BOT HIT webhook request received
[2026-03-29 16:08:01] BOT HIT webhook request received
[2026-03-29 16:08:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-29 16:08:01] sendMessage response: {"ok":true,"result":{"message_id":2888,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774800481,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-29 16:08:05] BOT HIT webhook request received
[2026-03-29 16:08:05] sendMessage response: {"ok":true,"result":{"message_id":2890,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774800485,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-29 16:13:14] BOT HIT webhook request received
[2026-03-29 16:14:58] BOT HIT webhook request received
[2026-03-29 16:16:10] BOT HIT webhook request received
[2026-03-29 16:16:15] BOT HIT webhook request received
[2026-03-29 16:20:41] BOT HIT webhook request received
[2026-03-29 16:20:45] BOT HIT webhook request received
[2026-03-29 16:21:04] BOT HIT webhook request received
[2026-03-29 16:21:05] sendMessage response: {"ok":true,"result":{"message_id":2903,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1774801265,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-29 16:21:18] BOT HIT webhook request received
[2026-03-29 16:21:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-29 16:21:19] sendMessage response: {"ok":true,"result":{"message_id":2904,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1774801279,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-29 16:21:42] BOT HIT webhook request received
[2026-03-29 16:21:42] sendMessage response: {"ok":true,"result":{"message_id":2906,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1774801302,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-29 16:21:52] BOT HIT webhook request received
[2026-03-29 16:21:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-29 16:21:53] sendMessage response: {"ok":true,"result":{"message_id":2908,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1774801313,"text":"\ud83d\udcdd Digital Banking Service Enablement Request\n\nPlease enter your full name exactly as it appears on your official banking or identity record.","entities":[{"offset":3,"length":42,"type":"bold"}]}}
[2026-03-29 16:22:18] BOT HIT webhook request received
[2026-03-29 16:22:18] sendMessage response: {"ok":true,"result":{"message_id":2911,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1774801338,"text":"\ud83e\udeaa Select Document Type\n\nPlease choose the document you want to use for identity verification for this request.","entities":[{"offset":3,"length":20,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa National ID","callback_data":"ds_doc_type:NATIONAL_ID"},{"text":"\ud83d\udec2 Passport","callback_data":"ds_doc_type:PASSPORT"}],[{"text":"\ud83e\uddfe Driver License","callback_data":"ds_doc_type:DRIVER_LICENSE"},{"text":"\ud83d\udcc4 Other Document","callback_data":"ds_doc_type:OTHER"}],[{"text":"\u2b05\ufe0f Back","callback_data":"main_menu"}]]}}}
[2026-03-29 16:22:30] BOT HIT webhook request received
[2026-03-29 16:22:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-29 16:22:31] sendMessage response: {"ok":true,"result":{"message_id":2912,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1774801351,"text":"\ud83d\udd10 Document Verification\n\nSelected document type: NATIONAL ID\n\nPlease enter your document number exactly as shown on the selected document.","entities":[{"offset":3,"length":21,"type":"bold"},{"offset":50,"length":11,"type":"bold"}]}}
[2026-03-29 16:22:47] BOT HIT webhook request received
[2026-03-29 16:22:47] sendMessage response: {"ok":true,"result":{"message_id":2914,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1774801367,"text":"\ud83d\udcac Request Details\n\nPlease write your message for the banking officer.\n\nExample: I would like to request activation of my digital banking access. Please review my profile and let me know if any additional documents are required.","entities":[{"offset":3,"length":15,"type":"bold"}]}}
[2026-03-29 16:24:31] BOT HIT webhook request received
[2026-03-29 16:24:32] sendMessage response: {"ok":true,"result":{"message_id":2916,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1774801472,"text":"\u2705 Enablement Request Submitted Successfully\n\nReference Number\nDSR-260329-7C44A6\n\nCustomer Name\nSadaf Hussain\n\nYour digital banking service enablement request has been recorded successfully and forwarded for banking officer review.\n\nA customer service or banking operations officer may contact you and may request additional supporting documentation for identity verification and service activation review.","entities":[{"offset":2,"length":41,"type":"bold"},{"offset":45,"length":16,"type":"bold"},{"offset":81,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"contact_customer_service"}],[{"text":"\u2b05\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-29 16:44:04] BOT HIT webhook request received
[2026-03-29 17:04:03] BOT HIT webhook request received
[2026-03-29 17:08:09] BOT HIT webhook request received
[2026-03-29 17:20:53] BOT HIT webhook request received
[2026-03-29 17:21:03] BOT HIT webhook request received
[2026-03-29 20:36:31] BOT HIT webhook request received
[2026-03-29 20:36:32] sendMessage response: {"ok":true,"result":{"message_id":2937,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774816592,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-29 20:36:33] BOT HIT webhook request received
[2026-03-29 20:36:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-29 20:36:33] sendMessage response: {"ok":true,"result":{"message_id":2938,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774816593,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-29 20:36:37] BOT HIT webhook request received
[2026-03-29 20:36:38] sendMessage response: {"ok":true,"result":{"message_id":2940,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774816597,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-29 20:36:39] BOT HIT webhook request received
[2026-03-29 20:36:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-29 20:36:40] sendMessage response: {"ok":true,"result":{"message_id":2941,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774816600,"text":"We sincerely apologize for the inconvenience.\n\nAt this time, our live customer support officers are currently assisting other customers and secure live chat is temporarily unavailable.\n\nWe kindly request that you create a support ticket so that your request may be formally recorded and reviewed by the appropriate FinoviaPay support department.\n\nThank you for your patience, understanding, and continued trust in FinoviaPay.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_card_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-29 20:36:55] BOT HIT webhook request received
[2026-03-29 20:36:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-29 20:36:56] sendMessage response: {"ok":true,"result":{"message_id":2942,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774816616,"text":"\ud83d\udcb3 Manage a Card\n\nPlease select your card type to continue with secure card support.","entities":[{"offset":3,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card Support","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card Support","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card Support","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-29 20:38:40] BOT HIT webhook request received
[2026-03-29 20:38:40] sendMessage response: {"ok":true,"result":{"message_id":2943,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774816720,"text":"\ud83c\udfe6 Welcome to FinoviaPay Digital Banking Support\n\nPlease choose one of the secure banking support options below to continue.","entities":[{"offset":3,"length":45,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"}],[{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-29 20:39:45] BOT HIT webhook request received
[2026-03-29 20:39:45] sendMessage response: {"ok":true,"result":{"message_id":2945,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774816785,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-29 20:39:47] BOT HIT webhook request received
[2026-03-29 20:39:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-29 20:39:48] sendMessage response: {"ok":true,"result":{"message_id":2946,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774816787,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-29 20:39:53] BOT HIT webhook request received
[2026-03-29 20:39:54] sendMessage response: {"ok":true,"result":{"message_id":2948,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774816794,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-29 20:39:57] BOT HIT webhook request received
[2026-03-29 20:39:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-29 20:39:59] sendMessage response: {"ok":true,"result":{"message_id":2949,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774816799,"text":"We sincerely apologize for the inconvenience.\n\nAt this time, our live customer support officers are currently assisting other customers and secure live chat is temporarily unavailable.\n\nWe kindly request that you create a support ticket so that your request may be formally recorded and reviewed by the appropriate FinoviaPay support department.\n\nThank you for your patience, understanding, and continued trust in FinoviaPay.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_card_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-29 20:40:03] BOT HIT webhook request received
[2026-03-29 20:40:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-29 20:40:04] sendMessage response: {"ok":true,"result":{"message_id":2950,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774816804,"text":"\ud83d\udcb3 Manage a Card\n\nPlease select your card type to continue with secure card support.","entities":[{"offset":3,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card Support","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card Support","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card Support","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-29 20:43:03] BOT HIT webhook request received
[2026-03-29 20:43:04] sendMessage response: {"ok":true,"result":{"message_id":2952,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774816983,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-29 20:43:05] BOT HIT webhook request received
[2026-03-29 20:43:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-29 20:43:06] sendMessage response: {"ok":true,"result":{"message_id":2953,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774816986,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-29 20:43:09] BOT HIT webhook request received
[2026-03-29 20:43:10] sendMessage response: {"ok":true,"result":{"message_id":2955,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774816990,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-29 20:43:12] BOT HIT webhook request received
[2026-03-29 20:43:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-29 20:43:13] sendMessage response: {"ok":true,"result":{"message_id":2956,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774816993,"text":"Thank you for contacting FinoviaPay Customer Support.\n\nYour request to speak with a FinoviaPay Support Officer has been successfully received and securely registered in our customer support system.\n\nSupport Ticket ID: FP-CS-48327\nCurrent Queue Position: #1\nEstimated Waiting Time: 2 minutes\n\nAt this time, your mobile number could not be matched against our registered database records. However, your request may still be reviewed by a support officer. Verified customers may be prioritized where applicable.\n\nSecurity Notice\nFinoviaPay support officers will NEVER ask for your account password, card PIN, or one-time verification codes (OTP). If anyone requests this information, please report the incident immediately.\n\nPlease remain connected while we assign the next available banking support officer to your request.\n\nOnce an officer joins your conversation, you will receive a confirmation message together with the officer\u2019s name, Banker Officer ID, and department details.\n\nWe appreciate your patience and thank you for choosing FinoviaPay."}}
[2026-03-29 20:43:58] BOT HIT webhook request received
[2026-03-29 20:51:41] BOT HIT webhook request received
[2026-03-29 20:51:41] sendMessage response: {"ok":true,"result":{"message_id":2962,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774817501,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-29 20:51:42] BOT HIT webhook request received
[2026-03-29 20:51:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-29 20:51:43] sendMessage response: {"ok":true,"result":{"message_id":2963,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774817503,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-29 20:51:47] BOT HIT webhook request received
[2026-03-29 20:51:47] sendMessage response: {"ok":true,"result":{"message_id":2965,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774817507,"text":"The mobile number you entered could not be matched with our registered system records.\n\nPlease review your number carefully and try again.\n\nIf you would still like to speak with one of our banker officers, please select the option below.","reply_markup":{"inline_keyboard":[[{"text":"Try Again","callback_data":"retry_mobile"},{"text":"Talk to Banker Officer","callback_data":"talk_to_agent_unverified"}]]}}}
[2026-03-29 20:51:49] BOT HIT webhook request received
[2026-03-29 20:51:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-29 20:51:49] sendMessage response: {"ok":true,"result":{"message_id":2966,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774817509,"text":"Please re-enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":106,"length":12,"type":"phone_number"}]}}
[2026-03-29 20:51:53] BOT HIT webhook request received
[2026-03-29 20:51:53] sendMessage response: {"ok":true,"result":{"message_id":2968,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774817513,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-29 20:51:56] BOT HIT webhook request received
[2026-03-29 20:51:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-29 20:51:57] sendMessage response: {"ok":true,"result":{"message_id":2969,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774817517,"text":"We sincerely apologize for the inconvenience.\n\nAt this time, our live customer support officers are currently assisting other customers and secure live chat is temporarily unavailable.\n\nWe kindly request that you create a support ticket so that your request may be formally recorded and reviewed by the appropriate FinoviaPay support department.\n\nThank you for your patience, understanding, and continued trust in FinoviaPay.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-29 20:52:01] BOT HIT webhook request received
[2026-03-29 20:52:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-29 20:52:02] sendMessage response: {"ok":true,"result":{"message_id":2970,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774817522,"text":"Please enter the subject of your request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-03-29 20:52:10] BOT HIT webhook request received
[2026-03-29 20:52:10] sendMessage response: {"ok":true,"result":{"message_id":2972,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774817530,"text":"Thank you.\n\nPlease describe your issue in detail so our support team can review and assist you accordingly."}}
[2026-03-29 20:52:13] BOT HIT webhook request received
[2026-03-29 20:52:14] sendMessage response: {"ok":true,"result":{"message_id":2974,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774817534,"text":"Your support ticket has been successfully created.\n\nTicket ID: FP-TK-58104\nSubject: Issue\nDepartment: Customer Support Department\n\nYour request has been securely recorded and forwarded to the appropriate FinoviaPay support team for review.\n\nOur support officers will review the information you provided and respond as soon as possible.\n\nThank you for choosing FinoviaPay."}}
[2026-03-29 21:26:55] BOT HIT webhook request received
[2026-03-29 21:26:55] sendMessage response: {"ok":true,"result":{"message_id":2976,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774819615,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-29 21:26:56] BOT HIT webhook request received
[2026-03-29 21:26:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-29 21:26:57] sendMessage response: {"ok":true,"result":{"message_id":2977,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774819617,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-29 21:27:01] BOT HIT webhook request received
[2026-03-29 21:27:02] sendMessage response: {"ok":true,"result":{"message_id":2979,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774819622,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-29 21:27:04] BOT HIT webhook request received
[2026-03-29 21:27:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-29 21:27:05] sendMessage response: {"ok":true,"result":{"message_id":2980,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774819625,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-29 21:27:07] BOT HIT webhook request received
[2026-03-29 21:27:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-29 21:27:08] sendMessage response: {"ok":true,"result":{"message_id":2981,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774819628,"text":"Please enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-03-29 21:27:13] BOT HIT webhook request received
[2026-03-29 21:27:13] sendMessage response: {"ok":true,"result":{"message_id":2983,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774819633,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-03-29 21:27:15] BOT HIT webhook request received
[2026-03-29 21:27:16] sendMessage response: {"ok":true,"result":{"message_id":2985,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774819635,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKT70B84D36\nSubject: Ggg\n\nOur support team will review your request and respond as soon as possible."}}
[2026-03-29 21:27:16] sendMessage response: {"ok":true,"result":{"message_id":2986,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774819636,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-29 21:28:26] BOT HIT webhook request received
[2026-03-29 21:28:27] sendMessage response: {"ok":true,"result":{"message_id":2987,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774819707,"text":"\ud83c\udfe6 Welcome to FinoviaPay Digital Banking Support\n\nPlease choose one of the secure banking support options below to continue.","entities":[{"offset":3,"length":45,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"}],[{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-29 21:28:30] BOT HIT webhook request received
[2026-03-29 21:28:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-29 21:28:31] sendMessage response: {"ok":true,"result":{"message_id":2988,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774819711,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-29 21:43:58] BOT HIT webhook request received
[2026-03-29 21:43:58] sendMessage response: {"ok":true,"result":{"message_id":2990,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774820638,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-29 21:44:05] BOT HIT webhook request received
[2026-03-29 21:44:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-29 21:44:06] sendMessage response: {"ok":true,"result":{"message_id":2991,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774820646,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-29 21:44:09] BOT HIT webhook request received
[2026-03-29 21:44:10] sendMessage response: {"ok":true,"result":{"message_id":2993,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774820650,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-29 21:44:12] BOT HIT webhook request received
[2026-03-29 21:44:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-29 21:44:13] sendMessage response: {"ok":true,"result":{"message_id":2994,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774820653,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-29 21:44:14] BOT HIT webhook request received
[2026-03-29 21:44:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-29 21:44:15] sendMessage response: {"ok":true,"result":{"message_id":2995,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774820655,"text":"To create your support ticket, please enter your full name."}}
[2026-03-29 21:44:18] BOT HIT webhook request received
[2026-03-29 21:44:19] sendMessage response: {"ok":true,"result":{"message_id":2997,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774820659,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-03-29 21:44:25] BOT HIT webhook request received
[2026-03-29 21:44:25] sendMessage response: {"ok":true,"result":{"message_id":2999,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774820665,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-03-29 21:44:31] BOT HIT webhook request received
[2026-03-29 21:44:32] sendMessage response: {"ok":true,"result":{"message_id":3001,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774820672,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-03-29 21:44:35] BOT HIT webhook request received
[2026-03-29 21:44:35] sendMessage response: {"ok":true,"result":{"message_id":3003,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774820675,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-03-29 21:44:37] BOT HIT webhook request received
[2026-03-29 21:44:37] Live support ticket create error: SQLSTATE[42S22]: Column not found: 1054 Unknown column 'full_name' in 'INSERT INTO'
[2026-03-29 21:44:38] sendMessage response: {"ok":true,"result":{"message_id":3005,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774820678,"text":"We sincerely apologize.\n\nYour support ticket could not be created at this time due to a temporary system issue.\n\nPlease try again shortly."}}
[2026-03-29 21:48:02] BOT HIT webhook request received
[2026-03-29 21:48:03] sendMessage response: {"ok":true,"result":{"message_id":3007,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774820883,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-29 21:48:04] BOT HIT webhook request received
[2026-03-29 21:48:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-29 21:48:05] sendMessage response: {"ok":true,"result":{"message_id":3008,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774820885,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-29 21:48:09] BOT HIT webhook request received
[2026-03-29 21:48:10] sendMessage response: {"ok":true,"result":{"message_id":3010,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774820890,"text":"The mobile number you entered could not be matched with our registered system records.\n\nPlease review your number carefully and try again.\n\nIf you would still like to speak with one of our banker officers, please select the option below.","reply_markup":{"inline_keyboard":[[{"text":"Try Again","callback_data":"retry_mobile"},{"text":"Talk to Banker Officer","callback_data":"talk_to_agent_unverified"}]]}}}
[2026-03-29 21:48:22] BOT HIT webhook request received
[2026-03-29 21:48:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-29 21:48:23] sendMessage response: {"ok":true,"result":{"message_id":3011,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774820903,"text":"Please re-enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":106,"length":12,"type":"phone_number"}]}}
[2026-03-29 21:48:26] BOT HIT webhook request received
[2026-03-29 21:48:27] sendMessage response: {"ok":true,"result":{"message_id":3013,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774820906,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-29 21:48:29] BOT HIT webhook request received
[2026-03-29 21:48:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-29 21:48:30] sendMessage response: {"ok":true,"result":{"message_id":3014,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774820909,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-29 21:48:31] BOT HIT webhook request received
[2026-03-29 21:48:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-29 21:48:32] sendMessage response: {"ok":true,"result":{"message_id":3015,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774820912,"text":"To create your support ticket, please enter your full name."}}
[2026-03-29 21:48:35] BOT HIT webhook request received
[2026-03-29 21:48:36] sendMessage response: {"ok":true,"result":{"message_id":3017,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774820916,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-03-29 21:48:41] BOT HIT webhook request received
[2026-03-29 21:48:41] sendMessage response: {"ok":true,"result":{"message_id":3019,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774820921,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-03-29 21:48:46] BOT HIT webhook request received
[2026-03-29 21:48:46] sendMessage response: {"ok":true,"result":{"message_id":3021,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774820926,"text":"Please enter a valid contact number to continue."}}
[2026-03-29 21:48:55] BOT HIT webhook request received
[2026-03-29 21:48:56] sendMessage response: {"ok":true,"result":{"message_id":3023,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774820936,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-03-29 21:48:59] BOT HIT webhook request received
[2026-03-29 21:48:59] sendMessage response: {"ok":true,"result":{"message_id":3025,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774820939,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-03-29 21:49:06] BOT HIT webhook request received
[2026-03-29 21:49:06] sendMessage response: {"ok":true,"result":{"message_id":3027,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774820946,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKT82DA5530\nFull Name: Muhamad\nEmail: irfan.muhammad22a@gmail.com\nContact Number: +342727273\nSubject: Payment\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":101,"length":27,"type":"email"}]}}
[2026-03-29 21:49:07] sendMessage response: {"ok":true,"result":{"message_id":3028,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774820947,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-30 17:41:43] BOT HIT webhook request received
[2026-03-31 03:11:31] BOT HIT webhook request received
[2026-03-31 03:11:31] sendMessage response: {"ok":true,"result":{"message_id":3033,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774926691,"text":"\ud83c\udfe6 Welcome to FinoviaPay Digital Banking Support\n\nPlease choose one of the secure banking support options below to continue.","entities":[{"offset":3,"length":45,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"}],[{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-31 03:11:44] BOT HIT webhook request received
[2026-03-31 03:11:44] sendMessage response: {"ok":true,"result":{"message_id":3035,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774926704,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-03-31 03:11:46] BOT HIT webhook request received
[2026-03-31 03:11:46] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-31 03:11:47] sendMessage response: {"ok":true,"result":{"message_id":3036,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774926707,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-03-31 03:11:49] BOT HIT webhook request received
[2026-03-31 03:11:50] sendMessage response: {"ok":true,"result":{"message_id":3038,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774926710,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-31 03:11:57] BOT HIT webhook request received
[2026-03-31 03:11:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-03-31 03:11:58] sendMessage response: {"ok":true,"result":{"message_id":3039,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1774926718,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-03-31 03:21:49] BOT HIT webhook request received
[2026-03-31 12:34:27] BOT HIT webhook request received
[2026-04-01 04:57:12] BOT HIT webhook request received
[2026-04-01 04:57:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 04:57:32] BOT HIT webhook request received
[2026-04-01 04:57:32] sendMessage response: {"ok":true,"result":{"message_id":3045,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775019452,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-04-01 04:57:37] BOT HIT webhook request received
[2026-04-01 04:57:37] sendMessage response: {"ok":true,"result":{"message_id":3047,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775019457,"text":"\u26a0\ufe0f Unable to Process Request\n\nWe could not match your message to any active FinoviaPay service or ongoing request at this time.\n\nPlease use the available menu options or select the appropriate banking service before sending your message.","entities":[{"offset":3,"length":25,"type":"bold"}]}}
[2026-04-01 04:57:48] BOT HIT webhook request received
[2026-04-01 04:57:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 04:57:49] sendMessage response: {"ok":true,"result":{"message_id":3048,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775019469,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-01 04:57:53] BOT HIT webhook request received
[2026-04-01 04:57:53] sendMessage response: {"ok":true,"result":{"message_id":3050,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775019473,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-01 04:57:55] BOT HIT webhook request received
[2026-04-01 04:57:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 04:57:56] sendMessage response: {"ok":true,"result":{"message_id":3051,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775019476,"text":"\ud83d\udcdd Digital Banking Service Enablement Request\n\nPlease enter your full name exactly as it appears on your official banking or identity record.","entities":[{"offset":3,"length":42,"type":"bold"}]}}
[2026-04-01 04:57:59] BOT HIT webhook request received
[2026-04-01 04:57:59] sendMessage response: {"ok":true,"result":{"message_id":3053,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775019479,"text":"\ud83e\udeaa Select Document Type\n\nPlease choose the document you want to use for identity verification for this request.","entities":[{"offset":3,"length":20,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa National ID","callback_data":"ds_doc_type:NATIONAL_ID"},{"text":"\ud83d\udec2 Passport","callback_data":"ds_doc_type:PASSPORT"}],[{"text":"\ud83e\uddfe Driver License","callback_data":"ds_doc_type:DRIVER_LICENSE"},{"text":"\ud83d\udcc4 Other Document","callback_data":"ds_doc_type:OTHER"}],[{"text":"\u2b05\ufe0f Back","callback_data":"main_menu"}]]}}}
[2026-04-01 04:58:01] BOT HIT webhook request received
[2026-04-01 04:58:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 04:58:02] sendMessage response: {"ok":true,"result":{"message_id":3054,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775019482,"text":"\ud83d\udd10 Document Verification\n\nSelected document type: NATIONAL ID\n\nPlease enter your document number exactly as shown on the selected document.","entities":[{"offset":3,"length":21,"type":"bold"},{"offset":50,"length":11,"type":"bold"}]}}
[2026-04-01 04:58:05] BOT HIT webhook request received
[2026-04-01 04:58:06] sendMessage response: {"ok":true,"result":{"message_id":3056,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775019486,"text":"\ud83d\udcac Request Details\n\nPlease write your message for the banking officer.\n\nExample: I would like to request activation of my digital banking access. Please review my profile and let me know if any additional documents are required.","entities":[{"offset":3,"length":15,"type":"bold"}]}}
[2026-04-01 04:58:11] BOT HIT webhook request received
[2026-04-01 04:58:12] sendMessage response: {"ok":true,"result":{"message_id":3058,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775019492,"text":"\u2705 Enablement Request Submitted Successfully\n\nReference Number\nDSR-260401-719166\n\nCustomer Name\nHddhdhdbdd\n\nYour digital banking service enablement request has been recorded successfully and forwarded for banking officer review.\n\nA customer service or banking operations officer may contact you and may request additional supporting documentation for identity verification and service activation review.","entities":[{"offset":2,"length":41,"type":"bold"},{"offset":45,"length":16,"type":"bold"},{"offset":81,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"contact_customer_service"}],[{"text":"\u2b05\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-01 04:58:15] BOT HIT webhook request received
[2026-04-01 04:58:16] sendMessage response: {"ok":true,"result":{"message_id":3060,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775019496,"text":"\u26a0\ufe0f Unable to Process Request\n\nWe could not match your message to any active FinoviaPay service or ongoing request at this time.\n\nPlease use the available menu options or select the appropriate banking service before sending your message.","entities":[{"offset":3,"length":25,"type":"bold"}]}}
[2026-04-01 14:53:41] BOT HIT webhook request received
[2026-04-01 14:53:42] sendMessage response: {"ok":true,"result":{"message_id":3067,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775055222,"text":"\u26a0\ufe0f Unable to Process Request\n\nWe could not match your message to any active FinoviaPay service or ongoing request at this time.\n\nPlease use the available menu options or select the appropriate banking service before sending your message.","entities":[{"offset":3,"length":25,"type":"bold"}]}}
[2026-04-01 14:53:42] BOT HIT webhook request received
[2026-04-01 14:53:42] sendMessage response: {"ok":true,"result":{"message_id":3068,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775055222,"text":"\u26a0\ufe0f Unable to Process Request\n\nWe could not match your message to any active FinoviaPay service or ongoing request at this time.\n\nPlease use the available menu options or select the appropriate banking service before sending your message.","entities":[{"offset":3,"length":25,"type":"bold"}]}}
[2026-04-01 14:53:43] BOT HIT webhook request received
[2026-04-01 14:53:43] sendMessage response: {"ok":true,"result":{"message_id":3069,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775055223,"text":"\u26a0\ufe0f Unable to Process Request\n\nWe could not match your message to any active FinoviaPay service or ongoing request at this time.\n\nPlease use the available menu options or select the appropriate banking service before sending your message.","entities":[{"offset":3,"length":25,"type":"bold"}]}}
[2026-04-01 14:53:43] BOT HIT webhook request received
[2026-04-01 14:53:44] sendMessage response: {"ok":true,"result":{"message_id":3070,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775055224,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-04-01 14:54:06] BOT HIT webhook request received
[2026-04-01 14:54:07] sendMessage response: {"ok":true,"result":{"message_id":3071,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775055247,"text":"\u26a0\ufe0f Unable to Process Request\n\nWe could not match your message to any active FinoviaPay service or ongoing request at this time.\n\nPlease use the available menu options or select the appropriate banking service before sending your message.","entities":[{"offset":3,"length":25,"type":"bold"}]}}
[2026-04-01 14:55:43] BOT HIT webhook request received
[2026-04-01 14:55:44] sendMessage response: {"ok":true,"result":{"message_id":3072,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775055344,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"}],[{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-04-01 14:55:59] BOT HIT webhook request received
[2026-04-01 14:56:00] sendMessage response: {"ok":true,"result":{"message_id":3074,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775055360,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-04-01 14:56:03] BOT HIT webhook request received
[2026-04-01 14:56:03] sendMessage response: {"ok":true,"result":{"message_id":3076,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775055363,"text":"\u26a0\ufe0f Unable to Process Request\n\nWe could not match your message to any active FinoviaPay service or ongoing request at this time.\n\nPlease use the available menu options or select the appropriate banking service before sending your message.","entities":[{"offset":3,"length":25,"type":"bold"}]}}
[2026-04-01 15:01:06] BOT HIT webhook request received
[2026-04-01 15:01:07] sendMessage response: {"ok":true,"result":{"message_id":3078,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775055667,"text":"\u26a0\ufe0f Unable to Process Request\n\nWe could not match your message to any active FinoviaPay service or ongoing request at this time.\n\nPlease use the available menu options or select the appropriate banking service before sending your message.","entities":[{"offset":3,"length":25,"type":"bold"}]}}
[2026-04-01 16:22:13] BOT HIT webhook request received
[2026-04-01 16:22:13] sendMessage response: {"ok":true,"result":{"message_id":3080,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775060533,"text":"\u26a0\ufe0f Unable to Process Request\n\nWe could not match your message to any active FinoviaPay service or ongoing request at this time.\n\nPlease use the available menu options or select the appropriate banking service before sending your message.","entities":[{"offset":3,"length":25,"type":"bold"}]}}
[2026-04-01 16:27:43] BOT HIT webhook request received
[2026-04-01 16:27:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 16:27:44] sendMessage response: {"ok":true,"result":{"message_id":3082,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775060864,"text":"\u2705 Thank you. Your confirmation has been recorded successfully.\nFinoviaPay appreciates your cooperation."}}
[2026-04-01 16:29:20] BOT HIT webhook request received
[2026-04-01 16:29:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 16:29:21] sendMessage response: {"ok":true,"result":{"message_id":3084,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775060961,"text":"\u2705 Thank you. Your confirmation has been recorded successfully.\nFinoviaPay appreciates your cooperation."}}
[2026-04-01 16:40:50] BOT HIT webhook request received
[2026-04-01 16:40:51] sendMessage response: {"ok":true,"result":{"message_id":3086,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775061651,"text":"\u26a0\ufe0f Unable to Process Request\n\nWe could not match your message to any active FinoviaPay service or ongoing request at this time.\n\nPlease use the available menu options or select the appropriate banking service before sending your message.","entities":[{"offset":3,"length":25,"type":"bold"}]}}
[2026-04-01 16:54:12] BOT HIT webhook request received
[2026-04-01 16:54:12] sendMessage response: {"ok":true,"result":{"message_id":3088,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775062452,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-04-01 16:54:55] BOT HIT webhook request received
[2026-04-01 16:54:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 16:54:56] sendMessage response: {"ok":true,"result":{"message_id":3090,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775062496,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-01 17:12:05] BOT HIT webhook request received
[2026-04-01 17:12:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 17:12:06] sendMessage response: {"ok":true,"result":{"message_id":3092,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775063525,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-01 17:17:29] BOT HIT webhook request received
[2026-04-01 17:17:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 17:17:30] sendMessage response: {"ok":true,"result":{"message_id":3097,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775063850,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-01 17:28:55] BOT HIT webhook request received
[2026-04-01 17:28:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 17:28:56] sendMessage response: {"ok":true,"result":{"message_id":3099,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775064536,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-01 18:02:10] BOT HIT webhook request received
[2026-04-01 18:02:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 18:02:11] sendMessage response: {"ok":true,"result":{"message_id":3100,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775066531,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-01 18:02:18] BOT HIT webhook request received
[2026-04-01 18:02:18] sendMessage response: {"ok":true,"result":{"message_id":3102,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775066538,"text":"\u26a0\ufe0f Unable to Process Request\n\nWe could not match your message to any active FinoviaPay service or ongoing request at this time.\n\nPlease use the available menu options or select the appropriate banking service before sending your message.","entities":[{"offset":3,"length":25,"type":"bold"}]}}
[2026-04-01 18:03:00] BOT HIT webhook request received
[2026-04-01 18:03:00] sendMessage response: {"ok":true,"result":{"message_id":3104,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775066580,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-04-01 18:03:03] BOT HIT webhook request received
[2026-04-01 18:03:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 18:03:04] sendMessage response: {"ok":true,"result":{"message_id":3105,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775066584,"text":"Thank you for contacting FinoviaPay.\n\nOur records indicate that you have selected the non-registered customer option.\n\nTo access full banking support services, please complete your registration through our official platform.\n\nRegistration Link:\nhttps://finoviapay.com/register","entities":[{"offset":245,"length":31,"type":"url"}],"link_preview_options":{"url":"https://finoviapay.com/register"}}}
[2026-04-01 18:12:54] BOT HIT webhook request received
[2026-04-01 18:12:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 18:12:55] sendMessage response: {"ok":true,"result":{"message_id":3106,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775067175,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-01 18:13:00] BOT HIT webhook request received
[2026-04-01 18:13:00] sendMessage response: {"ok":true,"result":{"message_id":3108,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775067180,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-01 18:13:06] BOT HIT webhook request received
[2026-04-01 18:13:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 18:13:06] sendMessage response: {"ok":true,"result":{"message_id":3109,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775067186,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-01 18:13:09] BOT HIT webhook request received
[2026-04-01 18:13:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 18:13:10] sendMessage response: {"ok":true,"result":{"message_id":3110,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775067190,"text":"To create your support ticket, please enter your full name."}}
[2026-04-01 18:13:14] BOT HIT webhook request received
[2026-04-01 18:13:15] sendMessage response: {"ok":true,"result":{"message_id":3112,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775067195,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-04-01 18:13:18] BOT HIT webhook request received
[2026-04-01 18:13:19] sendMessage response: {"ok":true,"result":{"message_id":3114,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775067199,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-04-01 18:13:21] BOT HIT webhook request received
[2026-04-01 18:13:22] sendMessage response: {"ok":true,"result":{"message_id":3116,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775067202,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-04-01 18:13:24] BOT HIT webhook request received
[2026-04-01 18:13:25] sendMessage response: {"ok":true,"result":{"message_id":3118,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775067204,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-04-01 18:13:27] BOT HIT webhook request received
[2026-04-01 18:13:27] sendMessage response: {"ok":true,"result":{"message_id":3120,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775067207,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKT6219C0ED\nFull Name: Muhammad\nEmail: irfan.muhammad22a@gmail.com\nContact Number: Hdhdbdvd\nSubject: Hdhdbdd\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":102,"length":27,"type":"email"}]}}
[2026-04-01 18:13:28] sendMessage response: {"ok":true,"result":{"message_id":3121,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775067208,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-01 18:14:20] BOT HIT webhook request received
[2026-04-01 18:14:21] sendMessage response: {"ok":true,"result":{"message_id":3122,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775067261,"text":"\ud83c\udfe6 Welcome to FinoviaPay Digital Banking Support\n\nPlease choose one of the secure banking support options below to continue.","entities":[{"offset":3,"length":45,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"}],[{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-04-01 18:14:23] BOT HIT webhook request received
[2026-04-01 18:14:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 18:14:24] sendMessage response: {"ok":true,"result":{"message_id":3123,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775067264,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-01 18:14:27] BOT HIT webhook request received
[2026-04-01 18:14:28] sendMessage response: {"ok":true,"result":{"message_id":3125,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775067268,"text":"The mobile number you entered could not be matched with our registered system records.\n\nPlease review your number carefully and try again.\n\nIf you would still like to speak with one of our banker officers, please select the option below.","reply_markup":{"inline_keyboard":[[{"text":"Try Again","callback_data":"retry_mobile"},{"text":"Talk to Banker Officer","callback_data":"talk_to_agent_unverified"}]]}}}
[2026-04-01 18:14:29] BOT HIT webhook request received
[2026-04-01 18:14:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 18:14:30] sendMessage response: {"ok":true,"result":{"message_id":3126,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775067270,"text":"Please re-enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":106,"length":12,"type":"phone_number"}]}}
[2026-04-01 18:14:33] BOT HIT webhook request received
[2026-04-01 18:14:34] sendMessage response: {"ok":true,"result":{"message_id":3128,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775067274,"text":"The mobile number you entered could not be matched with our registered system records.\n\nPlease review your number carefully and try again.\n\nIf you would still like to speak with one of our banker officers, please select the option below.","reply_markup":{"inline_keyboard":[[{"text":"Try Again","callback_data":"retry_mobile"},{"text":"Talk to Banker Officer","callback_data":"talk_to_agent_unverified"}]]}}}
[2026-04-01 18:14:39] BOT HIT webhook request received
[2026-04-01 18:14:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 18:14:40] sendMessage response: {"ok":true,"result":{"message_id":3129,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775067280,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-01 18:14:42] BOT HIT webhook request received
[2026-04-01 18:14:43] sendMessage response: {"ok":true,"result":{"message_id":3130,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775067283,"text":"\ud83c\udfe6 Welcome to FinoviaPay Digital Banking Support\n\nPlease choose one of the secure banking support options below to continue.","entities":[{"offset":3,"length":45,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"}],[{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-04-01 18:14:45] BOT HIT webhook request received
[2026-04-01 18:14:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 18:14:46] sendMessage response: {"ok":true,"result":{"message_id":3131,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775067286,"text":"Thank you for contacting FinoviaPay.\n\nOur records indicate that you have selected the non-registered customer option.\n\nTo access full banking support services, please complete your registration through our official platform.\n\nRegistration Link:\nhttps://finoviapay.com/register","entities":[{"offset":245,"length":31,"type":"url"}]}}
[2026-04-01 18:16:38] BOT HIT webhook request received
[2026-04-01 18:16:39] sendMessage response: {"ok":true,"result":{"message_id":3133,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775067399,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-04-01 18:16:44] BOT HIT webhook request received
[2026-04-01 18:16:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 18:16:45] sendMessage response: {"ok":true,"result":{"message_id":3134,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775067405,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-01 18:16:47] BOT HIT webhook request received
[2026-04-01 18:16:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 18:16:47] sendMessage response: {"ok":true,"result":{"message_id":3135,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775067407,"text":"Thank you for contacting FinoviaPay.\n\nOur records indicate that you have selected the non-registered customer option.\n\nTo access full banking support services, please complete your registration through our official platform.\n\nRegistration Link:\nhttps://finoviapay.com/register","entities":[{"offset":245,"length":31,"type":"url"}]}}
[2026-04-01 18:17:01] BOT HIT webhook request received
[2026-04-01 18:17:01] sendMessage response: {"ok":true,"result":{"message_id":3137,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775067421,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-04-01 18:17:02] BOT HIT webhook request received
[2026-04-01 18:17:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 18:17:03] sendMessage response: {"ok":true,"result":{"message_id":3138,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775067423,"text":"Thank you for contacting FinoviaPay.\n\nOur records indicate that you have selected the non-registered customer option.\n\nTo access full banking support services, please complete your registration through our official platform.\n\nRegistration Link:\nhttps://finoviapay.com/register","entities":[{"offset":245,"length":31,"type":"url"}]}}
[2026-04-01 18:24:32] BOT HIT webhook request received
[2026-04-01 18:24:33] sendMessage response: {"ok":true,"result":{"message_id":3140,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775067872,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows customers to access banking support services, submit service-related requests, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nMain Menu\n\u2022 Existing Customer\n\u2022 New Customer\n\u2022 Support / Help\n\u2022 Account Blocked","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":282,"length":14,"type":"bold"},{"offset":471,"length":9,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"existing_customer_menu"}],[{"text":"\ud83d\udcdd New Customer","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udd98 Support / Help","callback_data":"support_help_menu"}],[{"text":"\ud83d\udeab Account Blocked","callback_data":"blocked_account_menu"}]]}}}
[2026-04-01 18:24:40] BOT HIT webhook request received
[2026-04-01 18:24:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 18:24:41] sendMessage response: {"ok":true,"result":{"message_id":3141,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775067881,"text":"\ud83d\udcdd New Customer Services\n\nPlease choose one of the options below to continue your FinoviaPay new customer request.","entities":[{"offset":3,"length":21,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udd95 Open New Account","callback_data":"new_customer_open_account"}],[{"text":"\ud83d\udccb Check Registration Status","callback_data":"new_customer_check_registration_status"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Support","callback_data":"new_customer_talk_to_support"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-01 18:24:47] BOT HIT webhook request received
[2026-04-01 18:24:48] sendMessage response: {"ok":true,"result":{"message_id":3142,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775067888,"text":"\ud83c\udfe6 Welcome to FinoviaPay Digital Banking Support\n\nPlease choose one of the secure banking support options below to continue.","entities":[{"offset":3,"length":45,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"existing_customer_menu"}],[{"text":"\ud83d\udcdd New Customer","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udd98 Support / Help","callback_data":"support_help_menu"}],[{"text":"\ud83d\udeab Account Blocked","callback_data":"blocked_account_menu"}]]}}}
[2026-04-01 18:24:51] BOT HIT webhook request received
[2026-04-01 18:24:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 18:24:52] sendMessage response: {"ok":true,"result":{"message_id":3143,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775067892,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-01 18:24:59] BOT HIT webhook request received
[2026-04-01 18:24:59] sendMessage response: {"ok":true,"result":{"message_id":3145,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775067899,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-01 18:26:34] BOT HIT webhook request received
[2026-04-01 18:26:34] sendMessage response: {"ok":true,"result":{"message_id":3146,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775067994,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"existing_customer_menu"}],[{"text":"\ud83d\udcdd New Customer","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udd98 Support / Help","callback_data":"support_help_menu"}],[{"text":"\ud83d\udeab Account Blocked","callback_data":"blocked_account_menu"}]]}}}
[2026-04-01 18:27:33] BOT HIT webhook request received
[2026-04-01 18:27:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 18:27:34] sendMessage response: {"ok":true,"result":{"message_id":3147,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775068054,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-01 18:27:38] BOT HIT webhook request received
[2026-04-01 18:27:38] sendMessage response: {"ok":true,"result":{"message_id":3149,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775068058,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-01 18:27:42] BOT HIT webhook request received
[2026-04-01 18:27:42] sendMessage response: {"ok":true,"result":{"message_id":3151,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775068062,"text":"The Date of Birth format could not be recognized.\n\nPlease enter it in the following format:\nYYYY-MM-DD\n\nExample:\n1996-08-12"}}
[2026-04-01 18:27:50] BOT HIT webhook request received
[2026-04-01 18:27:50] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-04-01 18:27:50] DOB verification blocked match=no
[2026-04-01 18:27:50] DOB verification active/general match=yes user_id=5 status=active
[2026-04-01 18:27:50] sendMessage response: {"ok":true,"result":{"message_id":3153,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775068070,"text":"\u2705 Identification Successful\n\nYour account identification has been completed successfully.\n\nEmail OTP verification is currently disabled by the authorized FinoviaPay admin team, so you may continue directly to protected services.","entities":[{"offset":2,"length":25,"type":"bold"}]}}
[2026-04-01 18:27:51] sendMessage response: {"ok":true,"result":{"message_id":3154,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775068071,"text":"\ud83d\udd12 Secure Session Active\n\nYour protected FinoviaPay session is now active.\n\nFor your security, the session will expire automatically after 5 minutes of inactivity.","entities":[{"offset":3,"length":21,"type":"bold"}]}}
[2026-04-01 18:27:51] sendMessage response: {"ok":true,"result":{"message_id":3155,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775068071,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES302792843234728817\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":19,"type":"url"},{"offset":297,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-01 18:28:06] BOT HIT webhook request received
[2026-04-01 18:28:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 18:28:07] sendMessage response: {"ok":true,"result":{"message_id":3156,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775068087,"text":"\ud83d\udcb0 FinoviaPay Balance Summary\n\n\ud83d\udc64 Account Holder\nZSI Amazon Logistics LLC\n\n\ud83c\udff7\ufe0f Account Number\nES302792843234728817\n\n\ud83d\udcb3 Available Balance\n449,994.31 EUR\n\nThis balance reflects the latest available amount currently recorded on your FinoviaPay profile.","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":34,"length":14,"type":"bold"},{"offset":79,"length":14,"type":"bold"},{"offset":119,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-01 18:28:16] BOT HIT webhook request received
[2026-04-01 18:28:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 18:28:17] sendMessage response: {"ok":true,"result":{"message_id":3157,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775068097,"text":"\ud83d\udcca Recent Transactions\n\n\u2022 Reference: MW9A7B6D8F\n  Amount: 162.50 EUR\n  Status: CANCELLED\n  Date: 12 Dec 2025 17:30\n\n\u2022 Reference: MWF7E07D5B\n  Amount: 162.50 EUR\n  Status: AMOUNT_RESERVED\n  Date: 12 Dec 2025 17:25\n\n\u2022 Reference: MW1B87476B\n  Amount: 29.24 EUR\n  Status: AMOUNT_RESERVED\n  Date: 12 Dec 2025 17:16\n\n\u2022 Reference: MWC1C908CE\n  Amount: 29.24 EUR\n  Status: AMOUNT_RESERVED\n  Date: 12 Dec 2025 17:10\n\n\u2022 Reference: MWB2D0A60C\n  Amount: 82.75 EUR\n  Status: AMOUNT_RESERVED\n  Date: 12 Dec 2025 16:51","entities":[{"offset":3,"length":19,"type":"bold"},{"offset":26,"length":10,"type":"bold"},{"offset":50,"length":7,"type":"bold"},{"offset":71,"length":7,"type":"bold"},{"offset":91,"length":5,"type":"bold"},{"offset":118,"length":10,"type":"bold"},{"offset":142,"length":7,"type":"bold"},{"offset":163,"length":7,"type":"bold"},{"offset":189,"length":5,"type":"bold"},{"offset":216,"length":10,"type":"bold"},{"offset":240,"length":7,"type":"bold"},{"offset":260,"length":7,"type":"bold"},{"offset":286,"length":5,"type":"bold"},{"offset":313,"length":10,"type":"bold"},{"offset":337,"length":7,"type":"bold"},{"offset":357,"length":7,"type":"bold"},{"offset":383,"length":5,"type":"bold"},{"offset":410,"length":10,"type":"bold"},{"offset":434,"length":7,"type":"bold"},{"offset":454,"length":7,"type":"bold"},{"offset":480,"length":5,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-01 18:28:27] BOT HIT webhook request received
[2026-04-01 18:28:27] sendMessage response: {"ok":true,"result":{"message_id":3158,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775068107,"text":"\ud83c\udfe6 Welcome back to FinoviaPay Digital Banking Support\n\nCustomer Name\nZSI Amazon Logistics LLC\n\nAccount Status\nVerified\n\nYou may continue by selecting one of the banking support categories below.","entities":[{"offset":3,"length":50,"type":"bold"},{"offset":55,"length":13,"type":"bold"},{"offset":95,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-01 18:28:31] BOT HIT webhook request received
[2026-04-01 18:28:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 18:28:31] sendMessage response: {"ok":true,"result":{"message_id":3159,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775068111,"text":"\ud83d\udd14 My Notifications\n\nNo notification history is currently available for your verified FinoviaPay account.","entities":[{"offset":3,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-01 18:28:33] BOT HIT webhook request received
[2026-04-01 18:28:34] sendMessage response: {"ok":true,"result":{"message_id":3160,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775068114,"text":"\ud83c\udfe6 Welcome back to FinoviaPay Digital Banking Support\n\nCustomer Name\nZSI Amazon Logistics LLC\n\nAccount Status\nVerified\n\nYou may continue by selecting one of the banking support categories below.","entities":[{"offset":3,"length":50,"type":"bold"},{"offset":55,"length":13,"type":"bold"},{"offset":95,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-01 18:29:39] BOT HIT webhook request received
[2026-04-01 18:29:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 18:29:40] sendMessage response: {"ok":true,"result":{"message_id":3161,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775068180,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-04-01 18:29:43] BOT HIT webhook request received
[2026-04-01 18:29:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 18:29:44] sendMessage response: {"ok":true,"result":{"message_id":3162,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775068184,"text":"Please complete account verification first to access your balance summary."}}
[2026-04-01 18:29:50] BOT HIT webhook request received
[2026-04-01 18:29:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 18:29:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 18:29:51] sendMessage response: {"ok":true,"result":{"message_id":3163,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775068191,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-01 18:29:56] BOT HIT webhook request received
[2026-04-01 18:29:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 18:29:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 18:29:58] sendMessage response: {"ok":true,"result":{"message_id":3164,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775068198,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-01 18:30:01] BOT HIT webhook request received
[2026-04-01 18:30:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 18:30:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 18:30:03] sendMessage response: {"ok":true,"result":{"message_id":3165,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775068203,"text":"\ud83d\udcb3 My Physical Card\n\nNo physical card order record is currently available for your verified FinoviaPay account.\n\nIf you would like to request a new card or need assistance, please select one of the service options below.","entities":[{"offset":3,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}]]}}}
[2026-04-01 18:30:06] BOT HIT webhook request received
[2026-04-01 18:30:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 18:30:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 18:30:08] sendMessage response: {"ok":true,"result":{"message_id":3166,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775068208,"text":"\ud83d\udce6 Order a New Physical Card\n\nThis section will allow customers to begin the secure request process for issuing a new FinoviaPay physical card, including eligibility checks, delivery preference selection, and operational review by our Card Operations Department.\n\nThis feature is currently under preparation and will be introduced shortly.\n\nPlease select another physical card service option or return to the previous menu.","entities":[{"offset":3,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-01 18:30:15] BOT HIT webhook request received
[2026-04-01 18:30:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 18:30:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 18:30:17] sendMessage response: {"ok":true,"result":{"message_id":3167,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775068217,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-01 18:30:18] BOT HIT webhook request received
[2026-04-01 18:30:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 18:30:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 18:30:20] sendMessage response: {"ok":true,"result":{"message_id":3168,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775068219,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-01 18:30:21] BOT HIT webhook request received
[2026-04-01 18:30:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 18:30:22] sendMessage response: {"ok":true,"result":{"message_id":3169,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775068221,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-01 18:30:24] BOT HIT webhook request received
[2026-04-01 18:30:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 18:30:25] sendMessage response: {"ok":true,"result":{"message_id":3170,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775068225,"text":"\ud83e\udeaa Current Virtual Card\n\nNo active virtual card is currently assigned to your verified FinoviaPay account.\n\nPlease tap Request New Card to continue your secure virtual card request.","entities":[{"offset":3,"length":20,"type":"bold"},{"offset":119,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-01 18:30:27] BOT HIT webhook request received
[2026-04-01 18:30:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 18:30:27] sendMessage response: {"ok":true,"result":{"message_id":3171,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775068227,"text":"\u2795 Request a New Virtual Card\n\nBefore FinoviaPay can issue your virtual card, a valid European mobile number is required for secure 3D verification SMS authentication.\n\n\u2022 This verification requirement is completed only once.\n\u2022 Your number must include the full international country code.\n\u2022 Example accepted format: +34XXXXXXXXX\n\nPlease enter your European mobile number now to continue.","entities":[{"offset":2,"length":26,"type":"bold"},{"offset":315,"length":12,"type":"bold"}]}}
[2026-04-01 18:30:34] BOT HIT webhook request received
[2026-04-01 18:30:35] sendMessage response: {"ok":true,"result":{"message_id":3173,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775068235,"text":"\ud83d\udcf2 Invalid Mobile Number Format\n\nPlease enter a valid European mobile number with the full country code.\n\nExample: +34XXXXXXXXX","entities":[{"offset":3,"length":28,"type":"bold"},{"offset":115,"length":12,"type":"bold"}]}}
[2026-04-01 18:30:43] BOT HIT webhook request received
[2026-04-01 18:30:44] sendMessage response: {"ok":true,"result":{"message_id":3175,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775068244,"text":"We were unable to save your European mobile number at this time. Please try again shortly."}}
[2026-04-01 19:17:22] BOT HIT webhook request received
[2026-04-01 19:17:23] sendMessage response: {"ok":true,"result":{"message_id":3177,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775071043,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-01 19:20:46] BOT HIT webhook request received
[2026-04-01 19:20:46] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 19:20:47] sendMessage response: {"ok":true,"result":{"message_id":3178,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775071247,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-01 19:23:42] BOT HIT webhook request received
[2026-04-01 19:23:42] sendMessage response: {"ok":true,"result":{"message_id":3180,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775071422,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-01 19:24:59] BOT HIT webhook request received
[2026-04-01 19:24:59] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-04-01 19:24:59] DOB verification blocked match=no
[2026-04-01 19:24:59] DOB verification active/general match=yes user_id=5 status=active
[2026-04-01 19:25:00] sendMessage response: {"ok":true,"result":{"message_id":3182,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775071499,"text":"\u2705 Identification Successful\n\nYour account identification has been completed successfully.\n\nEmail OTP verification is currently disabled by the authorized FinoviaPay admin team, so you may continue directly to protected services.","entities":[{"offset":2,"length":25,"type":"bold"}]}}
[2026-04-01 19:25:00] sendMessage response: {"ok":true,"result":{"message_id":3183,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775071500,"text":"\ud83d\udd12 Secure Session Active\n\nYour protected FinoviaPay session is now active.\n\nFor your security, the session will expire automatically after 5 minutes of inactivity.","entities":[{"offset":3,"length":21,"type":"bold"}]}}
[2026-04-01 19:25:01] sendMessage response: {"ok":true,"result":{"message_id":3184,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775071501,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES302792843234728817\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":19,"type":"url"},{"offset":297,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-01 19:30:00] BOT HIT webhook request received
[2026-04-01 19:30:00] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 19:30:01] sendMessage response: {"ok":true,"result":{"message_id":3185,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775071801,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-04-01 19:30:09] BOT HIT webhook request received
[2026-04-01 19:30:10] sendMessage response: {"ok":true,"result":{"message_id":3187,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775071810,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-01 19:30:13] BOT HIT webhook request received
[2026-04-01 19:30:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 19:30:14] sendMessage response: {"ok":true,"result":{"message_id":3188,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775071814,"text":"\u2728 FinoviaPay New Customer Onboarding\n\nWelcome to the premium onboarding section. Please choose an option below to begin your account opening enquiry, review your registration status, or speak with our banking support team.","entities":[{"offset":2,"length":34,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfe6 Open a New Account","callback_data":"new_customer_open_account"}],[{"text":"\ud83d\udccb Check Registration Status","callback_data":"new_customer_check_registration_status"}],[{"text":"\ud83c\udf96\ufe0f Registration Assistance","callback_data":"new_customer_talk_to_support"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-01 19:30:19] BOT HIT webhook request received
[2026-04-01 19:30:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 19:30:20] sendMessage response: {"ok":true,"result":{"message_id":3189,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775071820,"text":"\ud83c\udfe6 Open a New FinoviaPay Account\n\nThank you for your interest in joining FinoviaPay. The premium Telegram onboarding workflow is currently being prepared for secure administrative activation.\n\nFor account opening guidance, eligibility information, or registration assistance, please contact our support team using the option below.","entities":[{"offset":3,"length":29,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf96\ufe0f Registration Assistance","callback_data":"new_customer_talk_to_support"}],[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-01 19:30:27] BOT HIT webhook request received
[2026-04-01 19:30:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 19:30:28] sendMessage response: {"ok":true,"result":{"message_id":3190,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775071827,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-01 19:30:31] BOT HIT webhook request received
[2026-04-01 19:30:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 19:30:32] sendMessage response: {"ok":true,"result":{"message_id":3191,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775071832,"text":"To create your support ticket, please enter your full name."}}
[2026-04-01 20:49:45] BOT HIT webhook request received
[2026-04-01 20:49:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 20:49:46] sendMessage response: {"ok":true,"result":{"message_id":3196,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775076586,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-01 21:34:13] BOT HIT webhook request received
[2026-04-01 21:34:13] sendMessage response: {"ok":true,"result":{"message_id":3198,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775079253,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-01 21:34:15] BOT HIT webhook request received
[2026-04-01 21:34:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 21:34:16] sendMessage response: {"ok":true,"result":{"message_id":3199,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775079256,"text":"\u2728 FinoviaPay New Customer Onboarding\n\nWelcome to the premium onboarding section. Please choose an option below to begin your account opening enquiry, review your registration status, or speak with our banking support team.","entities":[{"offset":2,"length":34,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfe6 Open a New Account","callback_data":"new_customer_open_account"}],[{"text":"\ud83d\udccb Check Registration Status","callback_data":"new_customer_check_registration_status"}],[{"text":"\ud83c\udf96\ufe0f Registration Assistance","callback_data":"new_customer_talk_to_support"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-01 21:34:18] BOT HIT webhook request received
[2026-04-01 21:34:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 21:34:19] sendMessage response: {"ok":true,"result":{"message_id":3200,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775079259,"text":"\ud83c\udfe6 FinoviaPay New Account Opening\n\nStep 1 of 14 \u00b7 Account Type Selection\n\nPlease select the type of account you wish to request through FinoviaPay Telegram onboarding.","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":35,"length":37,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc64 Personal Account","callback_data":"newacc_type_personal"},{"text":"\ud83d\udc65 Joint Account","callback_data":"newacc_type_joint"}],[{"text":"\ud83c\udfe2 Business Account","callback_data":"newacc_type_business"}],[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-01 21:34:24] BOT HIT webhook request received
[2026-04-01 21:34:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 21:34:25] sendMessage response: {"ok":true,"result":{"message_id":3201,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775079265,"text":"\ud83c\udf0d Step 2 of 14 \u00b7 Country Selection\n\nPlease select the country associated with your account opening request.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\uddea\ud83c\uddf8 Spain","callback_data":"newacc_country_es"},{"text":"\ud83c\uddf5\ud83c\uddf0 Pakistan","callback_data":"newacc_country_pk"}],[{"text":"\ud83c\uddec\ud83c\udde7 United Kingdom","callback_data":"newacc_country_uk"},{"text":"\ud83c\udde6\ud83c\uddea UAE","callback_data":"newacc_country_ae"}],[{"text":"\ud83c\uddf8\ud83c\udde6 Saudi Arabia","callback_data":"newacc_country_sa"},{"text":"\ud83c\uddeb\ud83c\uddf7 France","callback_data":"newacc_country_fr"}],[{"text":"\ud83c\udde9\ud83c\uddea Germany","callback_data":"newacc_country_de"},{"text":"\ud83c\uddee\ud83c\uddf9 Italy","callback_data":"newacc_country_it"}],[{"text":"\ud83c\uddf5\ud83c\uddf9 Portugal","callback_data":"newacc_country_pt"},{"text":"\ud83c\udde8\ud83c\udde6 Canada","callback_data":"newacc_country_ca"}],[{"text":"\ud83c\udf0d Other Country","callback_data":"newacc_country_other"}],[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-01 21:34:28] BOT HIT webhook request received
[2026-04-01 21:34:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 21:34:29] sendMessage response: {"ok":true,"result":{"message_id":3202,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775079269,"text":"\ud83e\udeaa Step 3 of 14 \u00b7 Document Selection\n\nPlease select the identity document you wish to use for this onboarding request.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udec2 Passport","callback_data":"newacc_doc_passport"},{"text":"\ud83e\udeaa National ID Card","callback_data":"newacc_doc_national_id"}],[{"text":"\ud83c\udff7\ufe0f Residence Permit","callback_data":"newacc_doc_residence_permit"}],[{"text":"\ud83d\ude98 Driving Licence","callback_data":"newacc_doc_driving_licence"}],[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-01 21:34:33] BOT HIT webhook request received
[2026-04-01 21:34:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 21:34:34] sendMessage response: {"ok":true,"result":{"message_id":3203,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775079273,"text":"\ud83d\udd22 Step 4 of 14 \u00b7 Document Number\n\nPlease enter your National ID Number exactly as it appears on your selected identity document.","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":53,"length":18,"type":"bold"}]}}
[2026-04-01 21:34:39] BOT HIT webhook request received
[2026-04-01 21:34:39] sendMessage response: {"ok":true,"result":{"message_id":3205,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775079279,"text":"\ud83d\udcc5 Step 5 of 14 \u00b7 Document Issue Date\n\nPlease enter your document issue date in the following format:\nYYYY-MM-DD","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":102,"length":10,"type":"bold"}]}}
[2026-04-01 21:34:46] BOT HIT webhook request received
[2026-04-01 21:34:46] sendMessage response: {"ok":true,"result":{"message_id":3207,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775079286,"text":"Please enter the document issue date in the following format:\nYYYY-MM-DD","entities":[{"offset":62,"length":10,"type":"bold"}]}}
[2026-04-01 21:34:52] BOT HIT webhook request received
[2026-04-01 21:34:53] sendMessage response: {"ok":true,"result":{"message_id":3209,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775079293,"text":"Please enter the document issue date in the following format:\nYYYY-MM-DD","entities":[{"offset":62,"length":10,"type":"bold"}]}}
[2026-04-01 21:35:14] BOT HIT webhook request received
[2026-04-01 21:35:15] sendMessage response: {"ok":true,"result":{"message_id":3211,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775079315,"text":"\ud83d\udcc5 Step 5 of 14 \u00b7 Document Expiry Date\n\nPlease enter your document expiry date in the following format:\nYYYY-MM-DD","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":104,"length":10,"type":"bold"}]}}
[2026-04-01 21:35:23] BOT HIT webhook request received
[2026-04-01 21:35:24] sendMessage response: {"ok":true,"result":{"message_id":3213,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775079324,"text":"\ud83d\udc64 Step 6 of 14 \u00b7 First Name\n\nPlease enter your first name exactly as it appears on your identity document.","entities":[{"offset":3,"length":25,"type":"bold"}]}}
[2026-04-01 21:35:31] BOT HIT webhook request received
[2026-04-01 21:35:31] sendMessage response: {"ok":true,"result":{"message_id":3215,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775079331,"text":"\ud83d\udc64 Step 7 of 14 \u00b7 Last Name\n\nPlease enter your last name exactly as it appears on your identity document.","entities":[{"offset":3,"length":24,"type":"bold"}]}}
[2026-04-01 21:35:36] BOT HIT webhook request received
[2026-04-01 21:35:37] sendMessage response: {"ok":true,"result":{"message_id":3217,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775079337,"text":"\ud83d\udc64 Step 8 of 14 \u00b7 Father Name\n\nPlease enter your father name as required for this onboarding request.","entities":[{"offset":3,"length":26,"type":"bold"}]}}
[2026-04-01 21:35:43] BOT HIT webhook request received
[2026-04-01 21:35:43] sendMessage response: {"ok":true,"result":{"message_id":3219,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775079343,"text":"\ud83d\uddd3\ufe0f Step 9 of 14 \u00b7 Date of Birth\n\nPlease enter your Date of Birth in the following format:\nYYYY-MM-DD","entities":[{"offset":4,"length":28,"type":"bold"},{"offset":91,"length":10,"type":"bold"}]}}
[2026-04-01 21:35:52] BOT HIT webhook request received
[2026-04-01 21:35:52] sendMessage response: {"ok":true,"result":{"message_id":3221,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775079352,"text":"\ud83d\udcf1 Step 10 of 14 \u00b7 Contact Number\n\nPlease enter your active contact number in international format.\n\nInternational Format (as registered):\n+34 600 000 000","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":101,"length":37,"type":"bold"}]}}
[2026-04-01 21:36:00] BOT HIT webhook request received
[2026-04-01 21:36:00] sendMessage response: {"ok":true,"result":{"message_id":3223,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775079360,"text":"\ud83c\udfe0 Step 11 of 14 \u00b7 Address\n\nPlease enter your full residential address.","entities":[{"offset":3,"length":23,"type":"bold"}]}}
[2026-04-01 21:36:07] BOT HIT webhook request received
[2026-04-01 21:36:08] sendMessage response: {"ok":true,"result":{"message_id":3225,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775079368,"text":"\ud83c\udfd9\ufe0f Step 12 of 14 \u00b7 City\n\nPlease enter your city of residence.","entities":[{"offset":4,"length":20,"type":"bold"}]}}
[2026-04-01 21:36:11] BOT HIT webhook request received
[2026-04-01 21:36:11] sendMessage response: {"ok":true,"result":{"message_id":3227,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775079371,"text":"\ud83d\udcee Step 13 of 14 \u00b7 Postal Code\n\nPlease enter your postal code.","entities":[{"offset":3,"length":27,"type":"bold"}]}}
[2026-04-01 21:36:14] BOT HIT webhook request received
[2026-04-01 21:36:15] sendMessage response: {"ok":true,"result":{"message_id":3229,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775079375,"text":"\ud83c\udf81 Step 14 of 14 \u00b7 Referral Code\n\nIf you have a referral code, please enter it now.\n\nIf you do not have one, you may skip this step.","entities":[{"offset":3,"length":29,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u23ed\ufe0f Skip Referral","callback_data":"newacc_referral_skip"}],[{"text":"\u274c Cancel Request","callback_data":"newacc_cancel"}]]}}}
[2026-04-01 21:36:23] BOT HIT webhook request received
[2026-04-01 21:36:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 21:36:24] sendMessage response: {"ok":true,"result":{"message_id":3230,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775079384,"text":"\ud83d\udccb FinoviaPay New Account Review\n\nPlease review your information carefully before continuing to the secure email verification stage.\n\nAccount Type\nPersonal Account\n\nCountry\nPakistan\n\nDocument Type\nNational ID Card\n\nDocument Number\n1234\n\nDocument Issue Date\n2025-01-01\n\nDocument Expiry Date\n2026-12-12\n\nFirst Name\nMuhamad\n\nLast Name\nAsim\n\nFather Name\nAsim Asim\n\nDate of Birth\n1990-01-01\n\nContact Number\n+34123123\n\nAddress\nHsdhddhdbddhdb\n\nCity\nHddhdhd\n\nPostal Code\nShdhdhd\n\nReferral Code\nNot Provided","entities":[{"offset":3,"length":29,"type":"bold"},{"offset":134,"length":12,"type":"bold"},{"offset":165,"length":7,"type":"bold"},{"offset":183,"length":13,"type":"bold"},{"offset":215,"length":15,"type":"bold"},{"offset":237,"length":19,"type":"bold"},{"offset":269,"length":20,"type":"bold"},{"offset":302,"length":10,"type":"bold"},{"offset":322,"length":9,"type":"bold"},{"offset":338,"length":11,"type":"bold"},{"offset":361,"length":13,"type":"bold"},{"offset":387,"length":14,"type":"bold"},{"offset":413,"length":7,"type":"bold"},{"offset":437,"length":4,"type":"bold"},{"offset":451,"length":11,"type":"bold"},{"offset":472,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Confirm & Continue","callback_data":"newacc_review_confirm"}],[{"text":"\u270f\ufe0f Edit Information","callback_data":"newacc_restart"}],[{"text":"\u274c Cancel Request","callback_data":"newacc_cancel"}]]}}}
[2026-04-01 21:36:30] BOT HIT webhook request received
[2026-04-01 21:36:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 21:36:31] sendMessage response: {"ok":true,"result":{"message_id":3231,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775079391,"text":"\ud83d\udce7 Email Address Verification\n\nPlease enter your email address. A one-time verification code will be sent to this address before your onboarding request can be submitted.","entities":[{"offset":3,"length":26,"type":"bold"}]}}
[2026-04-01 21:36:56] BOT HIT webhook request received
[2026-04-01 21:36:56] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: object expected as reply markup"}
[2026-04-01 21:38:10] BOT HIT webhook request received
[2026-04-01 21:38:11] sendMessage response: {"ok":true,"result":{"message_id":3234,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775079491,"text":"\u2705 Email Verification Successful\n\nYour email address has been verified successfully.\n\nPlease upload your selfie photograph to continue the secure document submission stage.","entities":[{"offset":2,"length":29,"type":"bold"},{"offset":104,"length":17,"type":"bold"}]}}
[2026-04-01 21:38:20] BOT HIT webhook request received
[2026-04-01 21:45:02] BOT HIT webhook request received
[2026-04-01 21:45:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 21:45:03] sendMessage response: {"ok":true,"result":{"message_id":3237,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775079903,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-01 22:47:37] BOT HIT webhook request received
[2026-04-01 22:47:37] sendMessage response: {"ok":true,"result":{"message_id":3239,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775083657,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-01 22:49:53] BOT HIT webhook request received
[2026-04-01 22:49:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 22:49:54] sendMessage response: {"ok":true,"result":{"message_id":3240,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775083794,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-01 22:50:00] BOT HIT webhook request received
[2026-04-01 22:50:00] sendMessage response: {"ok":true,"result":{"message_id":3242,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775083800,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-01 22:50:01] BOT HIT webhook request received
[2026-04-01 22:50:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 22:50:03] sendMessage response: {"ok":true,"result":{"message_id":3243,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775083803,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-01 22:50:20] BOT HIT webhook request received
[2026-04-01 22:50:20] sendMessage response: {"ok":true,"result":{"message_id":3245,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775083820,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-01 22:51:21] BOT HIT webhook request received
[2026-04-01 22:51:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 22:51:22] sendMessage response: {"ok":true,"result":{"message_id":3246,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775083882,"text":"\ud83d\udcdd Digital Banking Service Enablement Request\n\nPlease enter your full name exactly as it appears on your official banking or identity record.","entities":[{"offset":3,"length":42,"type":"bold"}]}}
[2026-04-01 22:52:03] BOT HIT webhook request received
[2026-04-01 22:52:04] sendMessage response: {"ok":true,"result":{"message_id":3248,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775083923,"text":"\ud83e\udeaa Select Document Type\n\nPlease choose the document you want to use for identity verification for this request.","entities":[{"offset":3,"length":20,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa National ID","callback_data":"ds_doc_type:NATIONAL_ID"},{"text":"\ud83d\udec2 Passport","callback_data":"ds_doc_type:PASSPORT"}],[{"text":"\ud83e\uddfe Driver License","callback_data":"ds_doc_type:DRIVER_LICENSE"},{"text":"\ud83d\udcc4 Other Document","callback_data":"ds_doc_type:OTHER"}],[{"text":"\u2b05\ufe0f Back","callback_data":"main_menu"}]]}}}
[2026-04-01 22:52:22] BOT HIT webhook request received
[2026-04-01 22:52:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 22:52:23] sendMessage response: {"ok":true,"result":{"message_id":3249,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775083943,"text":"\ud83d\udd10 Document Verification\n\nSelected document type: NATIONAL ID\n\nPlease enter your document number exactly as shown on the selected document.","entities":[{"offset":3,"length":21,"type":"bold"},{"offset":50,"length":11,"type":"bold"}]}}
[2026-04-01 22:52:42] BOT HIT webhook request received
[2026-04-01 22:52:43] sendMessage response: {"ok":true,"result":{"message_id":3251,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775083963,"text":"\ud83d\udcac Request Details\n\nPlease write your message for the banking officer.\n\nExample: I would like to request activation of my digital banking access. Please review my profile and let me know if any additional documents are required.","entities":[{"offset":3,"length":15,"type":"bold"}]}}
[2026-04-01 22:54:52] BOT HIT webhook request received
[2026-04-01 22:54:53] sendMessage response: {"ok":true,"result":{"message_id":3253,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775084093,"text":"\u2705 Enablement Request Submitted Successfully\n\nReference Number\nDSR-260401-FDBFEB\n\nCustomer Name\nSadaf Hussain\n\nYour digital banking service enablement request has been recorded successfully and forwarded for banking officer review.\n\nA customer service or banking operations officer may contact you and may request additional supporting documentation for identity verification and service activation review.","entities":[{"offset":2,"length":41,"type":"bold"},{"offset":45,"length":16,"type":"bold"},{"offset":81,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"contact_customer_service"}],[{"text":"\u2b05\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-01 22:58:48] BOT HIT webhook request received
[2026-04-01 22:58:48] sendMessage response: {"ok":true,"result":{"message_id":3255,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775084328,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-01 22:58:50] BOT HIT webhook request received
[2026-04-01 22:58:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 22:58:51] sendMessage response: {"ok":true,"result":{"message_id":3256,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775084331,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-01 22:58:55] BOT HIT webhook request received
[2026-04-01 22:58:55] sendMessage response: {"ok":true,"result":{"message_id":3258,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775084335,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-01 22:58:59] BOT HIT webhook request received
[2026-04-01 22:58:59] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES302792843234728817"}]
[2026-04-01 22:58:59] DOB verification blocked match=no
[2026-04-01 22:58:59] DOB verification active/general match=yes user_id=5 status=active
[2026-04-01 22:58:59] sendMessage response: {"ok":true,"result":{"message_id":3260,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775084339,"text":"\u2705 Identification Successful\n\nYour account identification has been completed successfully.\n\nEmail OTP verification is currently disabled by the authorized FinoviaPay admin team, so you may continue directly to protected services.","entities":[{"offset":2,"length":25,"type":"bold"}]}}
[2026-04-01 22:59:00] sendMessage response: {"ok":true,"result":{"message_id":3261,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775084340,"text":"\ud83d\udd12 Secure Session Active\n\nYour protected FinoviaPay session is now active.\n\nFor your security, the session will expire automatically after 5 minutes of inactivity.","entities":[{"offset":3,"length":21,"type":"bold"}]}}
[2026-04-01 22:59:00] sendMessage response: {"ok":true,"result":{"message_id":3262,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775084340,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES302792843234728817\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":19,"type":"url"},{"offset":297,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-01 23:00:38] BOT HIT webhook request received
[2026-04-01 23:00:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 23:00:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 23:00:39] sendMessage response: {"ok":true,"result":{"message_id":3263,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775084439,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-01 23:00:50] BOT HIT webhook request received
[2026-04-01 23:00:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 23:00:51] sendMessage response: {"ok":true,"result":{"message_id":3264,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775084450,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-01 23:00:52] BOT HIT webhook request received
[2026-04-01 23:00:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 23:00:53] sendMessage response: {"ok":true,"result":{"message_id":3265,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775084453,"text":"\ud83e\udeaa Current Virtual Card\n\nCard Label\nVirtual Card\n\nCard Brand\nVisa\n\nMasked Card Number\n\u2022\u2022\u2022\u2022 \u2022\u2022\u2022\u2022 \u2022\u2022\u2022\u2022 4242\n\nExpiry Date\n12/2026\n\nCard Status\nAssigned\n\nReference Code\nFNP-VCARD-260318-FHE34Y","entities":[{"offset":3,"length":20,"type":"bold"},{"offset":25,"length":10,"type":"bold"},{"offset":50,"length":10,"type":"bold"},{"offset":67,"length":18,"type":"bold"},{"offset":107,"length":11,"type":"bold"},{"offset":128,"length":11,"type":"bold"},{"offset":150,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-01 23:00:58] BOT HIT webhook request received
[2026-04-01 23:00:59] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 23:00:59] sendMessage response: {"ok":true,"result":{"message_id":3266,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775084459,"text":"\ud83e\udeaa Current Virtual Card\n\nCard Label\nVirtual Card\n\nCard Brand\nVisa\n\nMasked Card Number\n\u2022\u2022\u2022\u2022 \u2022\u2022\u2022\u2022 \u2022\u2022\u2022\u2022 4242\n\nExpiry Date\n12/2026\n\nCard Status\nAssigned\n\nReference Code\nFNP-VCARD-260318-FHE34Y","entities":[{"offset":3,"length":20,"type":"bold"},{"offset":25,"length":10,"type":"bold"},{"offset":50,"length":10,"type":"bold"},{"offset":67,"length":18,"type":"bold"},{"offset":107,"length":11,"type":"bold"},{"offset":128,"length":11,"type":"bold"},{"offset":150,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-01 23:01:05] BOT HIT webhook request received
[2026-04-01 23:01:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 23:01:06] sendMessage response: {"ok":true,"result":{"message_id":3267,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775084466,"text":"\u2699\ufe0f Manage Virtual Card\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-01 23:01:08] BOT HIT webhook request received
[2026-04-01 23:01:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 23:01:10] sendMessage response: {"ok":true,"result":{"message_id":3268,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775084470,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-01 23:01:19] BOT HIT webhook request received
[2026-04-01 23:01:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 23:01:20] sendMessage response: {"ok":true,"result":{"message_id":3269,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775084480,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-01 23:01:22] BOT HIT webhook request received
[2026-04-01 23:01:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 23:01:28] BOT HIT webhook request received
[2026-04-01 23:01:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 23:01:30] sendMessage response: {"ok":true,"result":{"message_id":3270,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775084490,"text":"\u2699\ufe0f Manage Virtual Card\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-01 23:01:57] BOT HIT webhook request received
[2026-04-01 23:01:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 23:01:58] sendMessage response: {"ok":true,"result":{"message_id":3271,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775084518,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-01 23:24:29] BOT HIT webhook request received
[2026-04-01 23:24:30] sendMessage response: {"ok":true,"result":{"message_id":3276,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775085870,"text":"\u26a0\ufe0f Unable to Process Request\n\nWe could not match your message to any active FinoviaPay service or ongoing request at this time.\n\nPlease use the available menu options or select the appropriate banking service before sending your message.","entities":[{"offset":3,"length":25,"type":"bold"}]}}
[2026-04-01 23:36:59] BOT HIT webhook request received
[2026-04-01 23:36:59] sendMessage response: {"ok":true,"result":{"message_id":3278,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775086619,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-01 23:37:01] BOT HIT webhook request received
[2026-04-01 23:37:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 23:37:02] sendMessage response: {"ok":true,"result":{"message_id":3279,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775086622,"text":"\u2728 FinoviaPay New Customer Onboarding\n\nWelcome to the premium onboarding section. Please choose an option below to begin your account opening enquiry, review your registration status, or speak with our banking support team.","entities":[{"offset":2,"length":34,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfe6 Open a New Account","callback_data":"new_customer_open_account"}],[{"text":"\ud83d\udccb Check Registration Status","callback_data":"new_customer_check_registration_status"}],[{"text":"\ud83c\udf96\ufe0f Registration Assistance","callback_data":"new_customer_talk_to_support"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-01 23:37:03] BOT HIT webhook request received
[2026-04-01 23:37:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 23:37:04] sendMessage response: {"ok":true,"result":{"message_id":3280,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775086624,"text":"\ud83c\udfe6 FinoviaPay New Account Opening\n\nStep 1 of 14 \u00b7 Account Type Selection\n\nPlease select the type of account you wish to request through FinoviaPay Telegram onboarding.","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":35,"length":37,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc64 Personal Account","callback_data":"newacc_type_personal"},{"text":"\ud83d\udc65 Joint Account","callback_data":"newacc_type_joint"}],[{"text":"\ud83c\udfe2 Business Account","callback_data":"newacc_type_business"}],[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-01 23:37:06] BOT HIT webhook request received
[2026-04-01 23:37:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 23:37:07] sendMessage response: {"ok":true,"result":{"message_id":3281,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775086627,"text":"\ud83c\udf0d Step 2 of 14 \u00b7 Country Selection\n\nPlease select the country associated with your account opening request.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\uddea\ud83c\uddf8 Spain","callback_data":"newacc_country_es"},{"text":"\ud83c\uddf5\ud83c\uddf0 Pakistan","callback_data":"newacc_country_pk"}],[{"text":"\ud83c\uddec\ud83c\udde7 United Kingdom","callback_data":"newacc_country_uk"},{"text":"\ud83c\udde6\ud83c\uddea UAE","callback_data":"newacc_country_ae"}],[{"text":"\ud83c\uddf8\ud83c\udde6 Saudi Arabia","callback_data":"newacc_country_sa"},{"text":"\ud83c\uddeb\ud83c\uddf7 France","callback_data":"newacc_country_fr"}],[{"text":"\ud83c\udde9\ud83c\uddea Germany","callback_data":"newacc_country_de"},{"text":"\ud83c\uddee\ud83c\uddf9 Italy","callback_data":"newacc_country_it"}],[{"text":"\ud83c\uddf5\ud83c\uddf9 Portugal","callback_data":"newacc_country_pt"},{"text":"\ud83c\udde8\ud83c\udde6 Canada","callback_data":"newacc_country_ca"}],[{"text":"\ud83c\udf0d Other Country","callback_data":"newacc_country_other"}],[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-01 23:37:09] BOT HIT webhook request received
[2026-04-01 23:37:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 23:37:10] sendMessage response: {"ok":true,"result":{"message_id":3282,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775086630,"text":"\ud83e\udeaa Step 3 of 14 \u00b7 Document Selection\n\nPlease select the identity document you wish to use for this onboarding request.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udec2 Passport","callback_data":"newacc_doc_passport"},{"text":"\ud83e\udeaa National ID Card","callback_data":"newacc_doc_national_id"}],[{"text":"\ud83c\udff7\ufe0f Residence Permit","callback_data":"newacc_doc_residence_permit"}],[{"text":"\ud83d\ude98 Driving Licence","callback_data":"newacc_doc_driving_licence"}],[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-01 23:37:12] BOT HIT webhook request received
[2026-04-01 23:37:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 23:37:13] sendMessage response: {"ok":true,"result":{"message_id":3283,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775086633,"text":"\ud83d\udd22 Step 4 of 14 \u00b7 Document Number\n\nPlease enter your National ID Number exactly as it appears on your selected identity document.","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":53,"length":18,"type":"bold"}]}}
[2026-04-01 23:37:17] BOT HIT webhook request received
[2026-04-01 23:37:18] sendMessage response: {"ok":true,"result":{"message_id":3285,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775086638,"text":"\ud83d\udcc5 Step 5 of 14 \u00b7 Document Issue Date\n\nPlease enter your document issue date in the following format:\nYYYY-MM-DD","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":102,"length":10,"type":"bold"}]}}
[2026-04-01 23:37:27] BOT HIT webhook request received
[2026-04-01 23:37:27] sendMessage response: {"ok":true,"result":{"message_id":3287,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775086647,"text":"\ud83d\udcc5 Step 5 of 14 \u00b7 Document Expiry Date\n\nPlease enter your document expiry date in the following format:\nYYYY-MM-DD","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":104,"length":10,"type":"bold"}]}}
[2026-04-01 23:37:36] BOT HIT webhook request received
[2026-04-01 23:37:37] sendMessage response: {"ok":true,"result":{"message_id":3289,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775086657,"text":"\ud83d\udc64 Step 6 of 14 \u00b7 First Name\n\nPlease enter your first name exactly as it appears on your identity document.","entities":[{"offset":3,"length":25,"type":"bold"}]}}
[2026-04-01 23:37:40] BOT HIT webhook request received
[2026-04-01 23:37:40] sendMessage response: {"ok":true,"result":{"message_id":3291,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775086660,"text":"\ud83d\udc64 Step 7 of 14 \u00b7 Last Name\n\nPlease enter your last name exactly as it appears on your identity document.","entities":[{"offset":3,"length":24,"type":"bold"}]}}
[2026-04-01 23:37:43] BOT HIT webhook request received
[2026-04-01 23:37:43] sendMessage response: {"ok":true,"result":{"message_id":3293,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775086663,"text":"\ud83d\udc64 Step 8 of 14 \u00b7 Father Name\n\nPlease enter your father name as required for this onboarding request.","entities":[{"offset":3,"length":26,"type":"bold"}]}}
[2026-04-01 23:37:47] BOT HIT webhook request received
[2026-04-01 23:37:47] sendMessage response: {"ok":true,"result":{"message_id":3295,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775086667,"text":"\ud83d\uddd3\ufe0f Step 9 of 14 \u00b7 Date of Birth\n\nPlease enter your Date of Birth in the following format:\nYYYY-MM-DD","entities":[{"offset":4,"length":28,"type":"bold"},{"offset":91,"length":10,"type":"bold"}]}}
[2026-04-01 23:37:55] BOT HIT webhook request received
[2026-04-01 23:37:56] sendMessage response: {"ok":true,"result":{"message_id":3297,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775086676,"text":"\ud83d\udcf1 Step 10 of 14 \u00b7 Contact Number\n\nPlease enter your active contact number in international format.\n\nInternational Format (as registered):\n+34 600 000 000","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":101,"length":37,"type":"bold"}]}}
[2026-04-01 23:38:00] BOT HIT webhook request received
[2026-04-01 23:38:01] sendMessage response: {"ok":true,"result":{"message_id":3299,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775086681,"text":"Please enter a valid contact number in international format to continue."}}
[2026-04-01 23:38:10] BOT HIT webhook request received
[2026-04-01 23:38:11] sendMessage response: {"ok":true,"result":{"message_id":3301,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775086691,"text":"\ud83c\udfe0 Step 11 of 14 \u00b7 Address\n\nPlease enter your full residential address.","entities":[{"offset":3,"length":23,"type":"bold"}]}}
[2026-04-01 23:38:13] BOT HIT webhook request received
[2026-04-01 23:38:14] sendMessage response: {"ok":true,"result":{"message_id":3303,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775086694,"text":"\ud83c\udfd9\ufe0f Step 12 of 14 \u00b7 City\n\nPlease enter your city of residence.","entities":[{"offset":4,"length":20,"type":"bold"}]}}
[2026-04-01 23:38:17] BOT HIT webhook request received
[2026-04-01 23:38:17] sendMessage response: {"ok":true,"result":{"message_id":3305,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775086697,"text":"\ud83d\udcee Step 13 of 14 \u00b7 Postal Code\n\nPlease enter your postal code.","entities":[{"offset":3,"length":27,"type":"bold"}]}}
[2026-04-01 23:38:19] BOT HIT webhook request received
[2026-04-01 23:38:19] sendMessage response: {"ok":true,"result":{"message_id":3307,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775086699,"text":"\ud83c\udf81 Step 14 of 14 \u00b7 Referral Code\n\nIf you have a referral code, please enter it now.\n\nIf you do not have one, you may skip this step.","entities":[{"offset":3,"length":29,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u23ed\ufe0f Skip Referral","callback_data":"newacc_referral_skip"}],[{"text":"\u274c Cancel Request","callback_data":"newacc_cancel"}]]}}}
[2026-04-01 23:38:21] BOT HIT webhook request received
[2026-04-01 23:38:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 23:38:22] sendMessage response: {"ok":true,"result":{"message_id":3308,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775086702,"text":"\ud83d\udccb FinoviaPay New Account Review\n\nPlease review your information carefully before continuing to the secure email verification stage.\n\nAccount Type\nPersonal Account\n\nCountry\nPakistan\n\nDocument Type\nNational ID Card\n\nDocument Number\n1244\n\nDocument Issue Date\n2026-01-01\n\nDocument Expiry Date\n2026-10-10\n\nFirst Name\nMuch\n\nLast Name\nMyba\n\nFather Name\nMysh\n\nDate of Birth\n2026-01-01\n\nContact Number\n+34123123\n\nAddress\nDdbdbd\n\nCity\nBddhdhd\n\nPostal Code\nHdhddhhd\n\nReferral Code\nNot Provided","entities":[{"offset":3,"length":29,"type":"bold"},{"offset":134,"length":12,"type":"bold"},{"offset":165,"length":7,"type":"bold"},{"offset":183,"length":13,"type":"bold"},{"offset":215,"length":15,"type":"bold"},{"offset":237,"length":19,"type":"bold"},{"offset":269,"length":20,"type":"bold"},{"offset":302,"length":10,"type":"bold"},{"offset":319,"length":9,"type":"bold"},{"offset":335,"length":11,"type":"bold"},{"offset":353,"length":13,"type":"bold"},{"offset":379,"length":14,"type":"bold"},{"offset":405,"length":7,"type":"bold"},{"offset":421,"length":4,"type":"bold"},{"offset":435,"length":11,"type":"bold"},{"offset":457,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Confirm & Continue","callback_data":"newacc_review_confirm"}],[{"text":"\u270f\ufe0f Edit Information","callback_data":"newacc_restart"}],[{"text":"\u274c Cancel Request","callback_data":"newacc_cancel"}]]}}}
[2026-04-01 23:38:24] BOT HIT webhook request received
[2026-04-01 23:38:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 23:38:25] sendMessage response: {"ok":true,"result":{"message_id":3309,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775086705,"text":"\ud83d\udce7 Email Address Verification\n\nPlease enter your email address. A one-time verification code will be sent to this address before your onboarding request can be submitted.","entities":[{"offset":3,"length":26,"type":"bold"}]}}
[2026-04-01 23:38:43] BOT HIT webhook request received
[2026-04-01 23:38:44] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: object expected as reply markup"}
[2026-04-01 23:38:59] BOT HIT webhook request received
[2026-04-01 23:38:59] sendMessage response: {"ok":true,"result":{"message_id":3312,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775086739,"text":"\u2705 Email Verification Successful\n\nYour email address has been verified successfully.\n\nPlease upload your selfie photograph to continue the secure document submission stage.","entities":[{"offset":2,"length":29,"type":"bold"},{"offset":104,"length":17,"type":"bold"}]}}
[2026-04-01 23:39:08] BOT HIT webhook request received
[2026-04-01 23:39:10] sendMessage response: {"ok":true,"result":{"message_id":3314,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775086750,"text":"\u2705 Selfie received successfully.\n\nPlease upload the front side of your selected identity document to continue.","entities":[{"offset":51,"length":45,"type":"bold"}]}}
[2026-04-01 23:39:18] BOT HIT webhook request received
[2026-04-01 23:39:20] sendMessage response: {"ok":true,"result":{"message_id":3316,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775086760,"text":"\u2705 Document front image received successfully.\n\nPlease upload the back side of your identity document to continue.","entities":[{"offset":65,"length":35,"type":"bold"}]}}
[2026-04-01 23:39:27] BOT HIT webhook request received
[2026-04-01 23:39:29] sendMessage response: {"ok":true,"result":{"message_id":3318,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775086769,"text":"\u2705 FinoviaPay Onboarding Request Submitted Successfully\n\nYour new account opening request has been securely received and recorded for administrative review.\n\nReference ID\nFNP-REG-20260401-186456\n\nPlease note that additional verification or supporting documentation may be required before final approval can be granted.\n\nYou will be notified once our onboarding team has reviewed your application.","entities":[{"offset":2,"length":52,"type":"bold"},{"offset":157,"length":12,"type":"bold"}]}}
[2026-04-01 23:39:29] sendMessage response: {"ok":true,"result":{"message_id":3319,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775086769,"text":"You may continue using the FinoviaPay onboarding and support services below.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfe6 Open a New Account","callback_data":"new_customer_open_account"}],[{"text":"\ud83d\udccb Check Registration Status","callback_data":"new_customer_check_registration_status"}],[{"text":"\ud83c\udf96\ufe0f Registration Assistance","callback_data":"new_customer_talk_to_support"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-01 23:39:51] BOT HIT webhook request received
[2026-04-01 23:39:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 23:39:52] sendMessage response: {"ok":true,"result":{"message_id":3320,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775086792,"text":"\ud83d\udccb FinoviaPay Registration Status\n\nReference ID\nFNP-REG-20260401-186456\n\nCurrent Status\nPending\n\nSubmitted On\n01 Apr 2026 19:39\n\nOur onboarding team will continue reviewing your application. Additional verification may be requested where necessary before final approval can be granted.","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":35,"length":12,"type":"bold"},{"offset":73,"length":14,"type":"bold"},{"offset":97,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-01 23:40:00] BOT HIT webhook request received
[2026-04-01 23:40:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 23:40:01] sendMessage response: {"ok":true,"result":{"message_id":3321,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775086801,"text":"\u2728 FinoviaPay New Customer Onboarding\n\nWelcome to the premium onboarding section. Please choose an option below to begin your account opening enquiry, review your registration status, or speak with our banking support team.","entities":[{"offset":2,"length":34,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfe6 Open a New Account","callback_data":"new_customer_open_account"}],[{"text":"\ud83d\udccb Check Registration Status","callback_data":"new_customer_check_registration_status"}],[{"text":"\ud83c\udf96\ufe0f Registration Assistance","callback_data":"new_customer_talk_to_support"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-01 23:40:21] BOT HIT webhook request received
[2026-04-01 23:40:22] sendMessage response: {"ok":true,"result":{"message_id":3323,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775086822,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-01 23:40:27] BOT HIT webhook request received
[2026-04-01 23:40:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 23:40:28] sendMessage response: {"ok":true,"result":{"message_id":3324,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775086828,"text":"\u2728 FinoviaPay New Customer Onboarding\n\nWelcome to the premium onboarding section. Please choose an option below to begin your account opening enquiry, review your registration status, or speak with our banking support team.","entities":[{"offset":2,"length":34,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfe6 Open a New Account","callback_data":"new_customer_open_account"}],[{"text":"\ud83d\udccb Check Registration Status","callback_data":"new_customer_check_registration_status"}],[{"text":"\ud83c\udf96\ufe0f Registration Assistance","callback_data":"new_customer_talk_to_support"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-01 23:40:30] BOT HIT webhook request received
[2026-04-01 23:40:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 23:40:31] sendMessage response: {"ok":true,"result":{"message_id":3325,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775086831,"text":"\ud83d\udccb FinoviaPay Registration Status\n\nReference ID\nFNP-REG-20260401-186456\n\nCurrent Status\nPending\n\nSubmitted On\n01 Apr 2026 19:39\n\nOur onboarding team will continue reviewing your application. Additional verification may be requested where necessary before final approval can be granted.","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":35,"length":12,"type":"bold"},{"offset":73,"length":14,"type":"bold"},{"offset":97,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-01 23:42:52] BOT HIT webhook request received
[2026-04-01 23:42:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-01 23:42:53] sendMessage response: {"ok":true,"result":{"message_id":3326,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775086973,"text":"\ud83d\udccb FinoviaPay Registration Status\n\nReference ID\nFNP-REG-20260401-186456\n\nCurrent Status\nAwaiting additional verification\n\nSubmitted On\n01 Apr 2026 19:39\n\nOur onboarding team will continue reviewing your application. Additional verification may be requested where necessary before final approval can be granted.","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":35,"length":12,"type":"bold"},{"offset":73,"length":14,"type":"bold"},{"offset":122,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-02 00:04:11] BOT HIT webhook request received
[2026-04-02 00:04:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-02 00:04:12] sendMessage response: {"ok":true,"result":{"message_id":3330,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1775088252,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-02 00:04:18] BOT HIT webhook request received
[2026-04-02 00:04:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-02 00:04:19] sendMessage response: {"ok":true,"result":{"message_id":3331,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1775088259,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-02 00:04:24] BOT HIT webhook request received
[2026-04-02 00:04:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-02 00:04:25] sendMessage response: {"ok":true,"result":{"message_id":3332,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1775088265,"text":"Your chat transcript request has been successfully registered. A copy of your completed support conversation has been queued for delivery to your registered email address: mqasimbcm@gmail.com.","entities":[{"offset":172,"length":19,"type":"email"}]}}
[2026-04-02 00:04:28] BOT HIT webhook request received
[2026-04-02 00:04:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-02 00:04:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-02 00:04:29] sendMessage response: {"ok":true,"result":{"message_id":3333,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1775088269,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-02 00:04:33] BOT HIT webhook request received
[2026-04-02 00:04:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-02 00:04:34] sendMessage response: {"ok":true,"result":{"message_id":3334,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1775088274,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-02 00:04:36] BOT HIT webhook request received
[2026-04-02 00:04:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-02 00:04:36] sendMessage response: {"ok":true,"result":{"message_id":3335,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1775088276,"text":"\ud83e\udeaa Current Virtual Card\n\nCard Label\nVirtual Card\n\nCard Brand\nVisa\n\nMasked Card Number\n\u2022\u2022\u2022\u2022 \u2022\u2022\u2022\u2022 \u2022\u2022\u2022\u2022 4242\n\nExpiry Date\n12/2026\n\nCard Status\nAssigned\n\nReference Code\nFNP-VCARD-260318-FHE34Y","entities":[{"offset":3,"length":20,"type":"bold"},{"offset":25,"length":10,"type":"bold"},{"offset":50,"length":10,"type":"bold"},{"offset":67,"length":18,"type":"bold"},{"offset":107,"length":11,"type":"bold"},{"offset":128,"length":11,"type":"bold"},{"offset":150,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-02 19:58:49] BOT HIT webhook request received
[2026-04-02 19:58:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-02 19:58:50] sendMessage response: {"ok":true,"result":{"message_id":3344,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775159930,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-02 19:59:09] BOT HIT webhook request received
[2026-04-02 19:59:09] sendMessage response: {"ok":true,"result":{"message_id":3346,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775159949,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-02 19:59:12] BOT HIT webhook request received
[2026-04-02 19:59:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-02 19:59:13] sendMessage response: {"ok":true,"result":{"message_id":3347,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775159953,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-02 19:59:21] BOT HIT webhook request received
[2026-04-02 19:59:22] sendMessage response: {"ok":true,"result":{"message_id":3349,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775159962,"text":"The mobile number you entered could not be matched with our registered system records.\n\nPlease review your number carefully and try again.\n\nIf you would still like to speak with one of our banker officers, please select the option below.","reply_markup":{"inline_keyboard":[[{"text":"Try Again","callback_data":"retry_mobile"},{"text":"Talk to Banker Officer","callback_data":"talk_to_agent_unverified"}]]}}}
[2026-04-02 19:59:23] BOT HIT webhook request received
[2026-04-02 19:59:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-02 19:59:24] sendMessage response: {"ok":true,"result":{"message_id":3350,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775159964,"text":"Please re-enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":106,"length":12,"type":"phone_number"}]}}
[2026-04-02 19:59:34] BOT HIT webhook request received
[2026-04-02 19:59:34] sendMessage response: {"ok":true,"result":{"message_id":3352,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775159974,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-02 19:59:48] BOT HIT webhook request received
[2026-04-02 19:59:48] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"none","account_number":"ES1920800657713041201005"}]
[2026-04-02 19:59:48] DOB verification blocked match=no
[2026-04-02 19:59:48] DOB verification active/general match=yes user_id=5 status=active
[2026-04-02 19:59:48] sendMessage response: {"ok":true,"result":{"message_id":3354,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775159988,"text":"\u2705 Identification Successful\n\nYour account identification has been completed successfully.\n\nEmail OTP verification is currently disabled by the authorized FinoviaPay admin team, so you may continue directly to protected services.","entities":[{"offset":2,"length":25,"type":"bold"}]}}
[2026-04-02 19:59:49] sendMessage response: {"ok":true,"result":{"message_id":3355,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775159989,"text":"\ud83d\udd12 Secure Session Active\n\nYour protected FinoviaPay session is now active.\n\nFor your security, the session will expire automatically after 5 minutes of inactivity.","entities":[{"offset":3,"length":21,"type":"bold"}]}}
[2026-04-02 19:59:49] sendMessage response: {"ok":true,"result":{"message_id":3356,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775159989,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":19,"type":"url"},{"offset":287,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-02 20:00:20] BOT HIT webhook request received
[2026-04-02 20:00:20] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-02 20:00:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-02 20:00:21] sendMessage response: {"ok":true,"result":{"message_id":3357,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775160021,"text":"\ud83c\udfab My Support Tickets\n\nWelcome to your FinoviaPay support ticket history section.\n\nFrom this area, you may review your open tickets, closed tickets, and the current progress of your previously submitted customer support requests.\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udfe6 Open Tickets","callback_data":"my_tickets_open"},{"text":"\u2705 Closed Tickets","callback_data":"my_tickets_closed"}],[{"text":"\ud83d\udcdc All Ticket History","callback_data":"my_tickets_all"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-02 20:00:24] BOT HIT webhook request received
[2026-04-02 20:00:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-02 20:00:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-02 20:00:26] sendMessage response: {"ok":true,"result":{"message_id":3358,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775160026,"text":"\ud83c\udfab Closed Support Tickets\n\nNo ticket records are currently available in this section for your verified FinoviaPay account.","entities":[{"offset":3,"length":22,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back","callback_data":"my_support_tickets"}]]}}}
[2026-04-02 20:00:27] BOT HIT webhook request received
[2026-04-02 20:00:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-02 20:00:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-02 20:00:29] sendMessage response: {"ok":true,"result":{"message_id":3359,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775160029,"text":"\ud83c\udfab My Support Tickets\n\nWelcome to your FinoviaPay support ticket history section.\n\nFrom this area, you may review your open tickets, closed tickets, and the current progress of your previously submitted customer support requests.\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udfe6 Open Tickets","callback_data":"my_tickets_open"},{"text":"\u2705 Closed Tickets","callback_data":"my_tickets_closed"}],[{"text":"\ud83d\udcdc All Ticket History","callback_data":"my_tickets_all"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-02 20:00:31] BOT HIT webhook request received
[2026-04-02 20:00:31] sendMessage response: {"ok":true,"result":{"message_id":3360,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775160031,"text":"\ud83c\udfe6 Welcome back to FinoviaPay Digital Banking Support\n\nCustomer Name\nMuhammad Irfan\n\nAccount Status\nVerified\n\nYou may continue by selecting one of the banking support categories below.","entities":[{"offset":3,"length":50,"type":"bold"},{"offset":55,"length":13,"type":"bold"},{"offset":85,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-02 20:00:34] BOT HIT webhook request received
[2026-04-02 20:00:34] sendMessage response: {"ok":true,"result":{"message_id":3361,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775160034,"text":"\ud83c\udfe6 FinoviaPay Latest Wallet Transfer Records\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nBelow are the latest wallet transfer transactions currently associated with your verified FinoviaPay account.\n\nPlease select any transfer reference button below to review the full transaction details.\n\n1. Transfer Reference\n\u2022 Ref: MWBB157A34\n\u2022 Date: 02 Apr 2026, 09:39\n\u2022 Amount: 50.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n2. Transfer Reference\n\u2022 Ref: MW9A7B6D8F\n\u2022 Date: 12 Dec 2025, 17:30\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \u2022 Cancelled\n\n3. Transfer Reference\n\u2022 Ref: MWF7E07D5B\n\u2022 Date: 12 Dec 2025, 17:25\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n4. Transfer Reference\n\u2022 Ref: MW1B87476B\n\u2022 Date: 12 Dec 2025, 17:16\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n5. Transfer Reference\n\u2022 Ref: MWC1C908CE\n\u2022 Date: 12 Dec 2025, 17:10\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved","entities":[{"offset":3,"length":41,"type":"bold"},{"offset":263,"length":21,"type":"bold"},{"offset":292,"length":10,"type":"bold"},{"offset":373,"length":21,"type":"bold"},{"offset":402,"length":10,"type":"bold"},{"offset":484,"length":21,"type":"bold"},{"offset":513,"length":10,"type":"bold"},{"offset":595,"length":21,"type":"bold"},{"offset":624,"length":10,"type":"bold"},{"offset":705,"length":21,"type":"bold"},{"offset":734,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd39 MWBB157A34","callback_data":"lwt_detail_124"}],[{"text":"\ud83d\udd39 MW9A7B6D8F","callback_data":"lwt_detail_91"}],[{"text":"\ud83d\udd39 MWF7E07D5B","callback_data":"lwt_detail_90"}],[{"text":"\ud83d\udd39 MW1B87476B","callback_data":"lwt_detail_89"}],[{"text":"\ud83d\udd39 MWC1C908CE","callback_data":"lwt_detail_88"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-02 20:00:36] BOT HIT webhook request received
[2026-04-02 20:00:36] sendMessage response: {"ok":true,"result":{"message_id":3362,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775160036,"text":"\ud83c\udfe6 FinoviaPay Wallet Transfer Details\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nTransfer Reference\nMWBB157A34\n\nTransfer Date\n02 Apr 2026, 09:39\n\nBeneficiary Name\nTest test test Teat estate twat\n\nBeneficiary Mobile\n+34611233\n\nTransfer Amount\n50.00 PKR\n\nCurrent Status\n\ud83d\udd12 Reserved\n\nStatus Note\nTransfer created and OTP verified\n\nIf you have any questions or concerns regarding this transfer, you may open the support options below.","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":54,"length":18,"type":"bold"},{"offset":85,"length":13,"type":"bold"},{"offset":119,"length":16,"type":"bold"},{"offset":169,"length":18,"type":"bold"},{"offset":199,"length":15,"type":"bold"},{"offset":226,"length":14,"type":"bold"},{"offset":254,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2753 Questions about this transfer","callback_data":"lwt_issue_menu_124"}],[{"text":"\u25c0\ufe0f Back to Latest Transfers","callback_data":"lwt_list"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-02 20:00:48] BOT HIT webhook request received
[2026-04-02 20:00:49] sendMessage response: {"ok":true,"result":{"message_id":3363,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775160049,"text":"\ud83c\udfe6 FinoviaPay Latest Wallet Transfer Records\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nBelow are the latest wallet transfer transactions currently associated with your verified FinoviaPay account.\n\nPlease select any transfer reference button below to review the full transaction details.\n\n1. Transfer Reference\n\u2022 Ref: MWBB157A34\n\u2022 Date: 02 Apr 2026, 09:39\n\u2022 Amount: 50.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n2. Transfer Reference\n\u2022 Ref: MW9A7B6D8F\n\u2022 Date: 12 Dec 2025, 17:30\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \u2022 Cancelled\n\n3. Transfer Reference\n\u2022 Ref: MWF7E07D5B\n\u2022 Date: 12 Dec 2025, 17:25\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n4. Transfer Reference\n\u2022 Ref: MW1B87476B\n\u2022 Date: 12 Dec 2025, 17:16\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n5. Transfer Reference\n\u2022 Ref: MWC1C908CE\n\u2022 Date: 12 Dec 2025, 17:10\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved","entities":[{"offset":3,"length":41,"type":"bold"},{"offset":263,"length":21,"type":"bold"},{"offset":292,"length":10,"type":"bold"},{"offset":373,"length":21,"type":"bold"},{"offset":402,"length":10,"type":"bold"},{"offset":484,"length":21,"type":"bold"},{"offset":513,"length":10,"type":"bold"},{"offset":595,"length":21,"type":"bold"},{"offset":624,"length":10,"type":"bold"},{"offset":705,"length":21,"type":"bold"},{"offset":734,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd39 MWBB157A34","callback_data":"lwt_detail_124"}],[{"text":"\ud83d\udd39 MW9A7B6D8F","callback_data":"lwt_detail_91"}],[{"text":"\ud83d\udd39 MWF7E07D5B","callback_data":"lwt_detail_90"}],[{"text":"\ud83d\udd39 MW1B87476B","callback_data":"lwt_detail_89"}],[{"text":"\ud83d\udd39 MWC1C908CE","callback_data":"lwt_detail_88"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-02 20:00:52] BOT HIT webhook request received
[2026-04-02 20:00:58] BOT HIT webhook request received
[2026-04-02 20:01:04] BOT HIT webhook request received
[2026-04-02 20:01:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-02 20:01:05] sendMessage response: {"ok":true,"result":{"message_id":3364,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775160065,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-04-02 20:01:08] BOT HIT webhook request received
[2026-04-02 20:01:09] sendMessage response: {"ok":true,"result":{"message_id":3366,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775160069,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-02 20:01:10] BOT HIT webhook request received
[2026-04-02 20:01:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-02 20:01:12] sendMessage response: {"ok":true,"result":{"message_id":3367,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775160072,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-02 20:08:28] BOT HIT webhook request received
[2026-04-02 20:08:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-02 20:08:29] sendMessage response: {"ok":true,"result":{"message_id":3368,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775160508,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-02 20:10:15] BOT HIT webhook request received
[2026-04-02 20:10:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-02 20:10:16] sendMessage response: {"ok":true,"result":{"message_id":3369,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775160616,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-02 20:23:00] BOT HIT webhook request received
[2026-04-02 20:23:00] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-02 20:23:01] sendMessage response: {"ok":true,"result":{"message_id":3372,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775161381,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-02 20:24:34] BOT HIT webhook request received
[2026-04-02 20:24:34] sendMessage response: {"ok":true,"result":{"message_id":3374,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775161474,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-02 20:24:55] BOT HIT webhook request received
[2026-04-02 20:24:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-02 20:24:56] sendMessage response: {"ok":true,"result":{"message_id":3375,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775161496,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-02 20:27:41] BOT HIT webhook request received
[2026-04-02 20:27:41] sendMessage response: {"ok":true,"result":{"message_id":3377,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775161661,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-02 20:28:12] BOT HIT webhook request received
[2026-04-02 20:28:12] sendMessage response: {"ok":true,"result":{"message_id":3378,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775161692,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-02 21:22:57] BOT HIT webhook request received
[2026-04-02 21:22:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-02 21:22:58] sendMessage response: {"ok":true,"result":{"message_id":3379,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775164978,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-03 10:56:20] BOT HIT webhook request received
[2026-04-03 10:56:20] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-03 10:56:21] sendMessage response: {"ok":true,"result":{"message_id":3384,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775213781,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-03 16:33:59] BOT HIT webhook request received
[2026-04-03 16:34:00] sendMessage response: {"ok":true,"result":{"message_id":3388,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775234040,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-03 16:34:00] BOT HIT webhook request received
[2026-04-03 16:34:01] sendMessage response: {"ok":true,"result":{"message_id":3389,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775234041,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-03 16:34:01] BOT HIT webhook request received
[2026-04-03 16:34:02] sendMessage response: {"ok":true,"result":{"message_id":3390,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775234042,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-03 16:34:23] BOT HIT webhook request received
[2026-04-03 16:34:24] sendMessage response: {"ok":true,"result":{"message_id":3392,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775234063,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-03 16:34:27] BOT HIT webhook request received
[2026-04-03 16:34:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-03 16:34:28] sendMessage response: {"ok":true,"result":{"message_id":3393,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775234068,"text":"\ud83d\udee1\ufe0f FinoviaPay Blocked Account Recovery\n\nIf your account access is currently restricted, please choose one of the options below to submit a recovery request or contact our support team for further assistance.","entities":[{"offset":4,"length":35,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee1\ufe0f Submit Recovery Request","callback_data":"blocked_account_support"}],[{"text":"\ud83c\udf96\ufe0f Contact Support Officer","callback_data":"blocked_account_support"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-03 16:34:34] BOT HIT webhook request received
[2026-04-03 16:34:35] sendMessage response: {"ok":true,"result":{"message_id":3394,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775234075,"text":"\ud83c\udfe6 FinoviaPay Blocked Account Support Request\n\nPlease briefly describe your request regarding the restricted account so that our Customer Support Services team may review the matter professionally.\n\nYour message will be attached to a secure blocked account support ticket.","entities":[{"offset":3,"length":42,"type":"bold"}]}}
[2026-04-03 16:34:41] BOT HIT webhook request received
[2026-04-03 16:34:41] sendMessage response: {"ok":true,"result":{"message_id":3396,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775234081,"text":"\u2705 Your blocked account support ticket has been created successfully.\n\nTicket ID\nFP-BLOCK-84472\n\nDepartment\nCustomer Support Services\n\nOur banking support team will review your request and provide an update regarding your restricted account as soon as possible.","entities":[{"offset":2,"length":66,"type":"bold"},{"offset":70,"length":9,"type":"bold"},{"offset":96,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-03 16:50:20] BOT HIT webhook request received
[2026-04-03 16:50:20] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-03 16:50:21] sendMessage response: {"ok":true,"result":{"message_id":3398,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775235021,"text":"\u2705 Thank you. Your vote has been recorded successfully.\n\nIf you would like to share an additional comment, please send it now as a new message.\n\nIf you do not want to add a comment, reply with: skip"}}
[2026-04-03 16:50:31] BOT HIT webhook request received
[2026-04-03 16:50:31] sendMessage response: {"ok":true,"result":{"message_id":3400,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775235031,"text":"\u2705 Thank you. Your additional comment has been recorded successfully."}}
[2026-04-03 16:54:54] BOT HIT webhook request received
[2026-04-03 16:54:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-03 16:54:55] sendMessage response: {"ok":true,"result":{"message_id":3402,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775235295,"text":"\u2705 Thank you. Your vote has been recorded successfully.\n\nIf you would like to share an additional comment, please send it now as a new message.\n\nIf you do not want to add a comment, reply with: skip"}}
[2026-04-03 16:55:01] BOT HIT webhook request received
[2026-04-03 16:55:02] sendMessage response: {"ok":true,"result":{"message_id":3404,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775235301,"text":"\u2705 Thank you. Your additional comment has been recorded successfully."}}
[2026-04-03 17:23:58] BOT HIT webhook request received
[2026-04-03 17:23:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-03 17:23:59] sendMessage response: {"ok":true,"result":{"message_id":3407,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775237039,"text":"\u2705 Thank you. Your vote has been recorded successfully.\n\nIf you would like to share an additional comment, please send it now as a new message.\n\nIf you do not want to add a comment, reply with: skip"}}
[2026-04-03 17:24:06] BOT HIT webhook request received
[2026-04-03 17:24:06] sendMessage response: {"ok":true,"result":{"message_id":3409,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775237046,"text":"\u2705 Thank you. Your additional comment has been recorded successfully."}}
[2026-04-03 17:33:01] BOT HIT webhook request received
[2026-04-03 17:33:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-03 17:33:01] sendMessage response: {"ok":true,"result":{"message_id":3411,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775237581,"text":"\u2705 Thank you. Your feedback has been recorded successfully."}}
[2026-04-03 17:33:14] BOT HIT webhook request received
[2026-04-03 17:33:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-03 17:33:15] sendMessage response: {"ok":true,"result":{"message_id":3412,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775237594,"text":"Your response has already been received and recorded successfully for this customer feedback request. Thank you for your participation."}}
[2026-04-03 17:33:22] BOT HIT webhook request received
[2026-04-03 17:33:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-03 17:33:22] sendMessage response: {"ok":true,"result":{"message_id":3413,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775237602,"text":"Your response has already been received and recorded successfully for this customer feedback request. Thank you for your participation."}}
[2026-04-03 19:29:09] BOT HIT webhook request received
[2026-04-03 19:29:10] sendMessage response: {"ok":true,"result":{"message_id":3415,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775244550,"text":"\u2705 Thank you. Your additional comment has been recorded successfully."}}
[2026-04-03 19:29:14] BOT HIT webhook request received
[2026-04-03 19:29:15] sendMessage response: {"ok":true,"result":{"message_id":3417,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775244555,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-03 19:29:25] BOT HIT webhook request received
[2026-04-03 19:29:25] sendMessage response: {"ok":true,"result":{"message_id":3419,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775244565,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-03 19:30:32] BOT HIT webhook request received
[2026-04-03 19:30:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-03 19:30:33] sendMessage response: {"ok":true,"result":{"message_id":3421,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775244633,"text":"\u2705 Thank you. Your feedback has been recorded successfully."}}
[2026-04-03 19:30:33] sendMessage response: {"ok":true,"result":{"message_id":3422,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775244633,"text":"\ud83d\udcca FinoviaPay Feedback Result\n\nTesting Pool\n\n\u2714 Yes \u2014 100% (601 votes)\n\u2714 No \u2014 0% (2 votes)\n\nTotal Responses: 603\n\n\u2014 FinoviaPay\nWorldwide Digital Internet Banking","entities":[{"offset":3,"length":26,"type":"bold"}]}}
[2026-04-03 19:30:34] sendMessage response: {"ok":true,"result":{"message_id":3423,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775244634,"text":"Would you like to share an additional comment regarding this feedback request?\n\nPlease send your comment as a new message.\n\nIf you do not wish to add a comment, reply with: skip"}}
[2026-04-03 19:31:11] BOT HIT webhook request received
[2026-04-03 19:31:12] sendMessage response: {"ok":true,"result":{"message_id":3425,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775244672,"text":"\u2705 Thank you. Your additional comment has been recorded successfully."}}
[2026-04-03 19:31:21] BOT HIT webhook request received
[2026-04-03 19:31:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-03 19:31:22] sendMessage response: {"ok":true,"result":{"message_id":3426,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775244682,"text":"Your response has already been received and recorded successfully for this customer feedback request. Thank you for your participation."}}
[2026-04-03 20:26:44] BOT HIT webhook request received
[2026-04-03 20:26:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-03 20:26:45] sendMessage response: {"ok":true,"result":{"message_id":3428,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775248005,"text":"\u2705 Thank you. Your feedback has been received and recorded successfully."}}
[2026-04-03 20:26:46] sendMessage response: {"ok":true,"result":{"message_id":3429,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775248006,"text":"\ud83d\udcca FinoviaPay Feedback Result\n\nPoll Title\n\n\u2714 Yes \u2014 100% (18001 votes)\n\u2714 No \u2014 0% (19 votes)\n\nTotal Responses: 18020\n\n\u2014 FinoviaPay\nWorldwide Digital Internet Banking","entities":[{"offset":3,"length":26,"type":"bold"}]}}
[2026-04-03 20:26:46] sendMessage response: {"ok":true,"result":{"message_id":3430,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775248006,"text":"We would also appreciate any additional comments you may wish to share regarding this feedback request.\n\nPlease send your comment as a new message.\n\nIf you prefer not to add a comment, please reply with: skip"}}
[2026-04-03 20:36:47] BOT HIT webhook request received
[2026-04-03 20:36:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-03 20:36:48] sendMessage response: {"ok":true,"result":{"message_id":3432,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775248608,"text":"\u2705 Thank you. Your feedback has been received and recorded successfully."}}
[2026-04-03 20:36:49] sendMessage response: {"ok":true,"result":{"message_id":3433,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775248609,"text":"\ud83d\udcca FinoviaPay Feedback Result\n\nEnhancement of FinoviaPay Services in Local Languages (Pakistan Market)\n\n\u2714 \u2714 Yes \u2014 I would prefer FinoviaPay services in my local language \u2014 99% (67679 votes)\n\u2714 X No \u2014 I am comfortable using FinoviaPay in the current language \u2014 1% (355 votes)\n\nTotal Responses: 68034\n\n\u2014 FinoviaPay\nWorldwide Digital Internet Banking","entities":[{"offset":3,"length":26,"type":"bold"}]}}
[2026-04-03 20:36:49] sendMessage response: {"ok":true,"result":{"message_id":3434,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775248609,"text":"We would also appreciate any additional comments you may wish to share regarding this feedback request.\n\nPlease send your comment as a new message.\n\nIf you prefer not to add a comment, please reply with: skip"}}
[2026-04-03 20:39:21] BOT HIT webhook request received
[2026-04-03 20:39:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-03 20:39:22] sendMessage response: {"ok":true,"result":{"message_id":3436,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775248762,"text":"\u2705 Thank you. Your feedback has been received and recorded successfully."}}
[2026-04-03 20:39:23] sendMessage response: {"ok":true,"result":{"message_id":3437,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775248763,"text":"\ud83d\udcca FinoviaPay Feedback Result\n\nEnhancement of FinoviaPay Services in Local Languages (Pakistan Market)\n\n\u2714 Yes \u2014 I would prefer FinoviaPay services in my local language \u2014 99% (67679 votes)\n\u2714 No \u2014 I am comfortable using FinoviaPay in the current language \u2014 1% (355 votes)\n\nTotal Responses: 68034\n\n\u2014 FinoviaPay\nWorldwide Digital Internet Banking","entities":[{"offset":3,"length":26,"type":"bold"}]}}
[2026-04-03 20:39:23] sendMessage response: {"ok":true,"result":{"message_id":3438,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775248763,"text":"We would also appreciate any additional comments you may wish to share regarding this feedback request.\n\nPlease send your comment as a new message.\n\nIf you prefer not to add a comment, please reply with: skip"}}
[2026-04-03 20:40:08] BOT HIT webhook request received
[2026-04-03 20:40:08] sendMessage response: {"ok":true,"result":{"message_id":3440,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775248808,"text":"\u2705 Thank you. Your additional comment has been recorded successfully."}}
[2026-04-03 20:40:58] BOT HIT webhook request received
[2026-04-03 20:40:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-03 20:40:59] sendMessage response: {"ok":true,"result":{"message_id":3444,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775248859,"text":"\u2705 Thank you. Your feedback has been received and recorded successfully."}}
[2026-04-03 20:40:59] sendMessage response: {"ok":true,"result":{"message_id":3445,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775248859,"text":"\ud83d\udcca FinoviaPay Feedback Result\n\nEnhancement of FinoviaPay Services in Local Languages (Pakistan Market)\n\n\u2714 Yes \u2014 I would prefer FinoviaPay services in my local language \u2014 99% (67679 votes)\n\u2714 No \u2014 I am comfortable using FinoviaPay in the current language \u2014 1% (355 votes)\n\nTotal Responses: 68034\n\n\u2014 FinoviaPay\nWorldwide Digital Internet Banking","entities":[{"offset":3,"length":26,"type":"bold"}]}}
[2026-04-03 20:41:00] sendMessage response: {"ok":true,"result":{"message_id":3446,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775248860,"text":"We would also appreciate any additional comments you may wish to share regarding this feedback request.\n\nPlease send your comment as a new message.\n\nIf you prefer not to add a comment, please reply with: skip"}}
[2026-04-03 20:41:22] BOT HIT webhook request received
[2026-04-03 20:41:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-03 20:41:23] sendMessage response: {"ok":true,"result":{"message_id":3447,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1775248883,"text":"\u2705 Thank you. Your feedback has been received and recorded successfully."}}
[2026-04-03 20:41:24] sendMessage response: {"ok":true,"result":{"message_id":3448,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1775248884,"text":"\ud83d\udcca FinoviaPay Feedback Result\n\nEnhancement of FinoviaPay Services in Local Languages (Pakistan Market)\n\n\u2714 Yes \u2014 I would prefer FinoviaPay services in my local language \u2014 99% (67680 votes)\n\u2714 No \u2014 I am comfortable using FinoviaPay in the current language \u2014 1% (355 votes)\n\nTotal Responses: 68035\n\n\u2014 FinoviaPay\nWorldwide Digital Internet Banking","entities":[{"offset":3,"length":26,"type":"bold"}]}}
[2026-04-03 20:41:24] sendMessage response: {"ok":true,"result":{"message_id":3449,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1775248884,"text":"We would also appreciate any additional comments you may wish to share regarding this feedback request.\n\nPlease send your comment as a new message.\n\nIf you prefer not to add a comment, please reply with: skip"}}
[2026-04-03 20:41:36] BOT HIT webhook request received
[2026-04-03 20:41:37] sendMessage response: {"ok":true,"result":{"message_id":3451,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8705064136,"first_name":"Unknown","type":"private"},"date":1775248897,"text":"\u2705 Thank you. Your additional comment has been recorded successfully."}}
[2026-04-03 20:41:44] BOT HIT webhook request received
[2026-04-03 20:41:44] sendMessage response: {"ok":true,"result":{"message_id":3453,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775248904,"text":"\u2705 Thank you. Your additional comment has been recorded successfully."}}
[2026-04-03 21:04:51] BOT HIT webhook request received
[2026-04-03 21:04:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-03 21:04:52] sendMessage response: {"ok":true,"result":{"message_id":3454,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775250292,"text":"\u2705 Thank you. Your feedback has been received and recorded successfully."}}
[2026-04-03 21:04:52] sendMessage response: {"ok":true,"result":{"message_id":3455,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775250292,"text":"\ud83d\udcca FinoviaPay Feedback Result\n\nEnhancement of FinoviaPay Services in Local Languages (Pakistan Market)\n\n\u2714 Yes \u2014 I would prefer FinoviaPay services in my local language \u2014 99% (67681 votes)\n\u2714 No \u2014 I am comfortable using FinoviaPay in the current language \u2014 1% (355 votes)\n\nTotal Responses: 68036\n\n\u2014 FinoviaPay\nWorldwide Digital Internet Banking","entities":[{"offset":3,"length":26,"type":"bold"}]}}
[2026-04-03 21:04:53] sendMessage response: {"ok":true,"result":{"message_id":3456,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775250293,"text":"We would also appreciate any additional comments you may wish to share regarding this feedback request.\n\nPlease send your comment as a new message.\n\nIf you prefer not to add a comment, please reply with: skip"}}
[2026-04-03 21:29:12] BOT HIT webhook request received
[2026-04-03 21:29:13] sendMessage response: {"ok":true,"result":{"message_id":3458,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775251752,"text":"\u2705 Thank you. Your additional comment has been recorded successfully."}}
[2026-04-03 21:29:44] BOT HIT webhook request received
[2026-04-03 21:29:44] sendMessage response: {"ok":true,"result":{"message_id":3460,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775251784,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-03 21:29:51] BOT HIT webhook request received
[2026-04-03 21:29:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-03 21:29:52] sendMessage response: {"ok":true,"result":{"message_id":3461,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775251792,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-03 21:30:15] BOT HIT webhook request received
[2026-04-03 21:30:16] sendMessage response: {"ok":true,"result":{"message_id":3463,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775251816,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-03 21:30:26] BOT HIT webhook request received
[2026-04-03 21:30:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-03 21:30:27] sendMessage response: {"ok":true,"result":{"message_id":3464,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775251827,"text":"\ud83d\udcdd Digital Banking Service Enablement Request\n\nPlease enter your full name exactly as it appears on your official banking or identity record.","entities":[{"offset":3,"length":42,"type":"bold"}]}}
[2026-04-03 21:30:40] BOT HIT webhook request received
[2026-04-03 21:30:40] sendMessage response: {"ok":true,"result":{"message_id":3466,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775251840,"text":"\ud83e\udeaa Select Document Type\n\nPlease choose the document you want to use for identity verification for this request.","entities":[{"offset":3,"length":20,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa National ID","callback_data":"ds_doc_type:NATIONAL_ID"},{"text":"\ud83d\udec2 Passport","callback_data":"ds_doc_type:PASSPORT"}],[{"text":"\ud83e\uddfe Driver License","callback_data":"ds_doc_type:DRIVER_LICENSE"},{"text":"\ud83d\udcc4 Other Document","callback_data":"ds_doc_type:OTHER"}],[{"text":"\u2b05\ufe0f Back","callback_data":"main_menu"}]]}}}
[2026-04-03 21:30:51] BOT HIT webhook request received
[2026-04-03 21:30:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-03 21:30:52] sendMessage response: {"ok":true,"result":{"message_id":3467,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775251852,"text":"\ud83d\udd10 Document Verification\n\nSelected document type: NATIONAL ID\n\nPlease enter your document number exactly as shown on the selected document.","entities":[{"offset":3,"length":21,"type":"bold"},{"offset":50,"length":11,"type":"bold"}]}}
[2026-04-03 21:31:11] BOT HIT webhook request received
[2026-04-03 21:31:12] sendMessage response: {"ok":true,"result":{"message_id":3469,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775251872,"text":"\ud83d\udcac Request Details\n\nPlease write your message for the banking officer.\n\nExample: I would like to request activation of my digital banking access. Please review my profile and let me know if any additional documents are required.","entities":[{"offset":3,"length":15,"type":"bold"}]}}
[2026-04-03 21:34:58] BOT HIT webhook request received
[2026-04-03 21:34:58] sendMessage response: {"ok":true,"result":{"message_id":3471,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775252098,"text":"\u2705 Enablement Request Submitted Successfully\n\nReference Number\nDSR-260403-BF412B\n\nCustomer Name\nSadaf Hussain\n\nYour digital banking service enablement request has been recorded successfully and forwarded for banking officer review.\n\nA customer service or banking operations officer may contact you and may request additional supporting documentation for identity verification and service activation review.","entities":[{"offset":2,"length":41,"type":"bold"},{"offset":45,"length":16,"type":"bold"},{"offset":81,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"contact_customer_service"}],[{"text":"\u2b05\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-03 22:07:17] BOT HIT webhook request received
[2026-04-03 22:07:18] sendMessage response: {"ok":true,"result":{"message_id":3476,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775254037,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-03 22:07:21] BOT HIT webhook request received
[2026-04-03 22:07:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-03 22:07:22] sendMessage response: {"ok":true,"result":{"message_id":3477,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775254042,"text":"\ud83d\udee1\ufe0f FinoviaPay Blocked Account Recovery\n\nIf your account access is currently restricted, please choose one of the options below to submit a recovery request or contact our support team for further assistance.","entities":[{"offset":4,"length":35,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee1\ufe0f Submit Recovery Request","callback_data":"blocked_account_support"}],[{"text":"\ud83c\udf96\ufe0f Contact Support Officer","callback_data":"blocked_account_support"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-03 22:12:06] BOT HIT webhook request received
[2026-04-03 22:12:06] sendMessage response: {"ok":true,"result":{"message_id":3478,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775254326,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nPlease select one of the premium banking options below to continue securely.","entities":[{"offset":4,"length":45,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-03 22:12:08] BOT HIT webhook request received
[2026-04-03 22:12:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-03 22:12:09] sendMessage response: {"ok":true,"result":{"message_id":3479,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775254329,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-03 22:12:14] BOT HIT webhook request received
[2026-04-03 22:12:15] sendMessage response: {"ok":true,"result":{"message_id":3481,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775254334,"text":"The mobile number you entered could not be matched with our registered system records.\n\nPlease review your number carefully and try again.\n\nIf you would still like to speak with one of our banker officers, please select the option below.","reply_markup":{"inline_keyboard":[[{"text":"Try Again","callback_data":"retry_mobile"},{"text":"Talk to Banker Officer","callback_data":"talk_to_agent_unverified"}]]}}}
[2026-04-03 22:12:18] BOT HIT webhook request received
[2026-04-03 22:12:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-03 22:12:19] sendMessage response: {"ok":true,"result":{"message_id":3482,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775254339,"text":"Thank you for contacting FinoviaPay Customer Support.\n\nYour request to speak with a FinoviaPay Support Officer has been successfully received and securely registered in our customer support system.\n\nSupport Ticket ID: FP-CS-41910\nCurrent Queue Position: #1\nEstimated Waiting Time: 2 minutes\n\nAt this time, your mobile number could not be matched against our registered database records. However, your request may still be reviewed by a support officer. Verified customers may be prioritized where applicable.\n\nSecurity Notice\nFinoviaPay support officers will NEVER ask for your account password, card PIN, or one-time verification codes (OTP). If anyone requests this information, please report the incident immediately.\n\nPlease remain connected while we assign the next available banking support officer to your request.\n\nOnce an officer joins your conversation, you will receive a confirmation message together with the officer\u2019s name, Banker Officer ID, and department details.\n\nWe appreciate your patience and thank you for choosing FinoviaPay."}}
[2026-04-03 22:22:46] BOT HIT webhook request received
[2026-04-03 22:22:47] sendMessage response: {"ok":true,"result":{"message_id":3487,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775254967,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Existing Customer","callback_data":"already_customer"},{"text":"\ud83d\udcdd New Customer","callback_data":"not_registered"}]]}}}
[2026-04-03 22:22:48] BOT HIT webhook request received
[2026-04-03 22:22:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-03 22:22:49] sendMessage response: {"ok":true,"result":{"message_id":3488,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775254969,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-03 22:23:09] BOT HIT webhook request received
[2026-04-03 22:23:09] sendMessage response: {"ok":true,"result":{"message_id":3490,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775254989,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-03 22:24:46] BOT HIT webhook request received
[2026-04-03 22:24:46] sendMessage response: {"ok":true,"result":{"message_id":3492,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775255086,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-03 22:24:51] BOT HIT webhook request received
[2026-04-03 22:24:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-03 22:24:52] sendMessage response: {"ok":true,"result":{"message_id":3493,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775255092,"text":"\ud83c\udf96\ufe0f FinoviaPay Premium Support Centre\n\nPlease choose your preferred service channel below for banking assistance, priority guidance, or support ticket submission.","entities":[{"offset":4,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcac Live Support Desk","callback_data":"support_help_live_chat"}],[{"text":"\ud83c\udfab Open Support Ticket","callback_data":"support_help_create_ticket"}],[{"text":"\ud83d\udce9 General Banking Guidance","callback_data":"support_help_live_chat"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-03 22:24:57] BOT HIT webhook request received
[2026-04-03 22:24:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-03 22:24:58] sendMessage response: {"ok":true,"result":{"message_id":3494,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775255098,"text":"Thank you for contacting FinoviaPay Customer Support.\n\nYour request to speak with a FinoviaPay Support Officer has been successfully received and securely registered in our customer support system.\n\nSupport Ticket ID: FP-CS-32214\nCurrent Queue Position: #1\nEstimated Waiting Time: 2 minutes\n\nAt this time, your mobile number could not be matched against our registered database records. However, your request may still be reviewed by a support officer. Verified customers may be prioritized where applicable.\n\nSecurity Notice\nFinoviaPay support officers will NEVER ask for your account password, card PIN, or one-time verification codes (OTP). If anyone requests this information, please report the incident immediately.\n\nPlease remain connected while we assign the next available banking support officer to your request.\n\nOnce an officer joins your conversation, you will receive a confirmation message together with the officer\u2019s name, Banker Officer ID, and department details.\n\nWe appreciate your patience and thank you for choosing FinoviaPay."}}
[2026-04-03 22:25:04] BOT HIT webhook request received
[2026-04-03 22:25:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-03 22:25:05] sendMessage response: {"ok":true,"result":{"message_id":3495,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775255105,"text":"To create your support ticket, please enter your full name."}}
[2026-04-03 22:25:10] BOT HIT webhook request received
[2026-04-03 22:25:11] sendMessage response: {"ok":true,"result":{"message_id":3497,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775255111,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-04-03 22:25:12] BOT HIT webhook request received
[2026-04-03 22:25:13] sendMessage response: {"ok":true,"result":{"message_id":3499,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775255113,"text":"Please enter a valid email address to continue."}}
[2026-04-03 22:25:14] BOT HIT webhook request received
[2026-04-03 22:25:15] sendMessage response: {"ok":true,"result":{"message_id":3501,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775255115,"text":"Please enter a valid email address to continue."}}
[2026-04-03 22:25:16] BOT HIT webhook request received
[2026-04-03 22:25:17] sendMessage response: {"ok":true,"result":{"message_id":3503,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775255117,"text":"Please enter a valid email address to continue."}}
[2026-04-03 22:25:19] BOT HIT webhook request received
[2026-04-03 22:25:19] sendMessage response: {"ok":true,"result":{"message_id":3505,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775255119,"text":"Please enter a valid email address to continue."}}
[2026-04-03 22:31:37] BOT HIT webhook request received
[2026-04-03 22:31:38] sendMessage response: {"ok":true,"result":{"message_id":3508,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775255498,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-03 22:31:40] BOT HIT webhook request received
[2026-04-03 22:31:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-03 22:31:41] sendMessage response: {"ok":true,"result":{"message_id":3509,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775255501,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-03 22:31:44] BOT HIT webhook request received
[2026-04-03 22:31:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-03 22:31:45] sendMessage response: {"ok":true,"result":{"message_id":3510,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775255505,"text":"\ud83d\udee1\ufe0f FinoviaPay Blocked Account Recovery\n\nIf your account access is currently restricted, please choose one of the options below to submit a recovery request or contact our support team for further assistance.","entities":[{"offset":4,"length":35,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee1\ufe0f Submit Recovery Request","callback_data":"blocked_account_support"}],[{"text":"\ud83c\udf96\ufe0f Contact Support Officer","callback_data":"blocked_account_support"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-03 22:32:04] BOT HIT webhook request received
[2026-04-03 22:32:05] sendMessage response: {"ok":true,"result":{"message_id":3512,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775255525,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-03 22:32:06] BOT HIT webhook request received
[2026-04-03 22:32:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-03 22:32:07] sendMessage response: {"ok":true,"result":{"message_id":3513,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775255527,"text":"\ud83d\udee1\ufe0f FinoviaPay Blocked Account Recovery\n\nIf your account access is currently restricted, please choose one of the options below to submit a recovery request or contact our support team for further assistance.","entities":[{"offset":4,"length":35,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee1\ufe0f Submit Recovery Request","callback_data":"blocked_account_support"}],[{"text":"\ud83c\udf96\ufe0f Contact Support Officer","callback_data":"blocked_account_support"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-03 22:32:13] BOT HIT webhook request received
[2026-04-03 22:32:14] sendMessage response: {"ok":true,"result":{"message_id":3514,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775255534,"text":"\ud83d\udee1\ufe0f Blocked Account Recovery\n\nTo begin your blocked account recovery review, please enter your registered mobile number exactly as recorded on your FinoviaPay profile.","entities":[{"offset":4,"length":24,"type":"bold"}]}}
[2026-04-03 22:32:23] BOT HIT webhook request received
[2026-04-03 22:32:23] sendMessage response: {"ok":true,"result":{"message_id":3516,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775255543,"text":"We could not confirm a blocked FinoviaPay account against the mobile number you entered.\n\nPlease make sure you are entering the registered mobile number exactly as stored on your profile. If your account is blocked and you still need assistance, please contact support from the main menu.","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-03 22:32:34] BOT HIT webhook request received
[2026-04-03 22:32:35] sendMessage response: {"ok":true,"result":{"message_id":3517,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775255555,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nPlease select one of the premium banking options below to continue securely.","entities":[{"offset":4,"length":45,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-03 22:32:39] BOT HIT webhook request received
[2026-04-03 22:32:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-03 22:32:40] sendMessage response: {"ok":true,"result":{"message_id":3518,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775255560,"text":"\ud83d\udee1\ufe0f FinoviaPay Blocked Account Recovery\n\nIf your account access is currently restricted, please choose one of the options below to submit a recovery request or contact our support team for further assistance.","entities":[{"offset":4,"length":35,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee1\ufe0f Submit Recovery Request","callback_data":"blocked_account_support"}],[{"text":"\ud83c\udf96\ufe0f Contact Support Officer","callback_data":"blocked_account_support"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-03 22:32:43] BOT HIT webhook request received
[2026-04-03 22:32:44] sendMessage response: {"ok":true,"result":{"message_id":3519,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775255564,"text":"\ud83d\udee1\ufe0f Blocked Account Recovery\n\nTo begin your blocked account recovery review, please enter your registered mobile number exactly as recorded on your FinoviaPay profile.","entities":[{"offset":4,"length":24,"type":"bold"}]}}
[2026-04-03 22:33:47] BOT HIT webhook request received
[2026-04-03 22:33:47] sendMessage response: {"ok":true,"result":{"message_id":3521,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775255627,"text":"Thank you. We have located a FinoviaPay customer record with blocked account status against the submitted mobile number.\n\nPlease choose your identity document type to continue the recovery review.","reply_markup":{"inline_keyboard":[[{"text":"National ID Card","callback_data":"blocked_recovery_doc_national_id"},{"text":"Passport","callback_data":"blocked_recovery_doc_passport"}],[{"text":"Residence Permit","callback_data":"blocked_recovery_doc_residence_permit"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-03 22:34:00] BOT HIT webhook request received
[2026-04-03 22:34:00] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-03 22:34:01] sendMessage response: {"ok":true,"result":{"message_id":3522,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775255640,"text":"Thank you.\n\nPlease enter your date of birth in this format: YYYY-MM-DD.","entities":[{"offset":60,"length":10,"type":"bold"}]}}
[2026-04-03 22:34:08] BOT HIT webhook request received
[2026-04-03 22:34:09] sendMessage response: {"ok":true,"result":{"message_id":3524,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775255648,"text":"Please enter your father name exactly as recorded on your official documents."}}
[2026-04-03 22:34:13] BOT HIT webhook request received
[2026-04-03 22:34:13] sendMessage response: {"ok":true,"result":{"message_id":3526,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775255653,"text":"Please upload a clear selfie image of yourself.\n\nFor faster review, make sure your face is fully visible, the image is well lit, and the picture is not blurred."}}
[2026-04-03 22:34:18] BOT HIT webhook request received
[2026-04-03 22:35:58] BOT HIT webhook request received
[2026-04-03 22:35:58] sendMessage response: {"ok":true,"result":{"message_id":3529,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775255758,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-03 22:36:00] BOT HIT webhook request received
[2026-04-03 22:36:00] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-03 22:36:01] sendMessage response: {"ok":true,"result":{"message_id":3530,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775255760,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-03 22:36:05] BOT HIT webhook request received
[2026-04-03 22:36:05] sendMessage response: {"ok":true,"result":{"message_id":3532,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775255765,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-03 22:36:12] BOT HIT webhook request received
[2026-04-03 22:36:12] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"blocked","block_reason_category":"none","account_number":"ES1920800657713041201005"}]
[2026-04-03 22:36:12] DOB verification blocked match=yes user_id=5 status=blocked
[2026-04-03 22:36:13] sendMessage response: {"ok":true,"result":{"message_id":3534,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775255773,"text":"\ud83d\udeab Account Access Restricted\n\nDear Customer,\n\nYour FinoviaPay digital banking account is currently restricted due to security or compliance related reasons.\n\nAs a result, access to automated banking services within this support assistant has been temporarily limited.\n\nThis restriction may be related to one or more of the following:\n\u2022 Security verification requirements\n\u2022 Compliance review\n\u2022 Unresolved account verification matters\n\u2022 Suspicious activity monitoring\n\nFor security and privacy reasons, detailed account information cannot be disclosed through automated channels.\n\nRestriction Category\nnone\n\nIf you believe this restriction has been applied in error or you would like to request a review of your account status, please contact our Customer Support Services through the secure support ticket option below.\n\nOur banking operations team will carefully review your request and provide further guidance.\n\nThank you for your patience and cooperation.\n\n\u2014 FinoviaPay Security & Compliance Department","entities":[{"offset":3,"length":25,"type":"bold"},{"offset":579,"length":20,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce9 Contact Customer Support","callback_data":"blocked_account_support"}]]}}}
[2026-04-03 22:38:40] BOT HIT webhook request received
[2026-04-03 22:38:40] sendMessage response: {"ok":true,"result":{"message_id":3536,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775255920,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-03 22:38:42] BOT HIT webhook request received
[2026-04-03 22:38:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-03 22:38:43] sendMessage response: {"ok":true,"result":{"message_id":3537,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775255923,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-03 22:38:47] BOT HIT webhook request received
[2026-04-03 22:38:48] sendMessage response: {"ok":true,"result":{"message_id":3539,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775255928,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-03 22:38:52] BOT HIT webhook request received
[2026-04-03 22:38:52] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"blocked","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-03 22:38:52] DOB verification blocked match=yes user_id=5 status=blocked
[2026-04-03 22:38:53] sendMessage response: {"ok":true,"result":{"message_id":3541,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775255932,"text":"\ud83d\udeab Account Access Restricted\n\nDear Customer,\n\nYour FinoviaPay digital banking account is currently restricted due to security or compliance related reasons.\n\nAs a result, access to automated banking services within this support assistant has been temporarily limited.\n\nThis restriction may be related to one or more of the following:\n\u2022 Security verification requirements\n\u2022 Compliance review\n\u2022 Unresolved account verification matters\n\u2022 Suspicious activity monitoring\n\nFor security and privacy reasons, detailed account information cannot be disclosed through automated channels.\n\nRestriction Category\nkyc_unverified\n\nSupport Note\nNot was verified KYC \n\nIf you believe this restriction has been applied in error or you would like to request a review of your account status, please contact our Customer Support Services through the secure support ticket option below.\n\nOur banking operations team will carefully review your request and provide further guidance.\n\nThank you for your patience and cooperation.\n\n\u2014 FinoviaPay Security & Compliance Department","entities":[{"offset":3,"length":25,"type":"bold"},{"offset":579,"length":20,"type":"bold"},{"offset":616,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce9 Contact Customer Support","callback_data":"blocked_account_support"}]]}}}
[2026-04-03 22:43:29] BOT HIT webhook request received
[2026-04-03 22:43:29] sendMessage response: {"ok":true,"result":{"message_id":3542,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775256209,"text":"\ud83d\udee1\ufe0f Blocked Account Recovery\n\nTo begin your blocked account recovery review, please enter your registered mobile number exactly as recorded on your FinoviaPay profile.","entities":[{"offset":4,"length":24,"type":"bold"}]}}
[2026-04-03 22:43:38] BOT HIT webhook request received
[2026-04-03 22:43:39] sendMessage response: {"ok":true,"result":{"message_id":3544,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775256219,"text":"We could not confirm a blocked FinoviaPay account against the mobile number you entered.\n\nPlease make sure you are entering the registered mobile number exactly as stored on your profile. If your account is blocked and you still need assistance, please contact support from the main menu.","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-03 22:43:47] BOT HIT webhook request received
[2026-04-03 22:43:48] sendMessage response: {"ok":true,"result":{"message_id":3545,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775256228,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nPlease select one of the premium banking options below to continue securely.","entities":[{"offset":4,"length":45,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-03 22:43:52] BOT HIT webhook request received
[2026-04-03 22:43:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-03 22:43:53] sendMessage response: {"ok":true,"result":{"message_id":3546,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775256233,"text":"\ud83c\udf96\ufe0f FinoviaPay Premium Support Centre\n\nPlease choose your preferred service channel below for banking assistance, priority guidance, or support ticket submission.","entities":[{"offset":4,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcac Live Support Desk","callback_data":"support_help_live_chat"}],[{"text":"\ud83c\udfab Open Support Ticket","callback_data":"support_help_create_ticket"}],[{"text":"\ud83d\udce9 General Banking Guidance","callback_data":"support_help_live_chat"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-04 12:16:46] BOT HIT webhook request received
[2026-04-04 12:16:47] sendMessage response: {"ok":true,"result":{"message_id":3548,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775305006,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-04 12:16:49] BOT HIT webhook request received
[2026-04-04 12:16:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-04 12:16:50] sendMessage response: {"ok":true,"result":{"message_id":3549,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775305010,"text":"\ud83d\udee1\ufe0f FinoviaPay Blocked Account Recovery\n\nIf your account access is currently restricted, please choose one of the options below to submit a recovery request or contact our support team for further assistance.","entities":[{"offset":4,"length":35,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee1\ufe0f Submit Recovery Request","callback_data":"blocked_account_recovery"}],[{"text":"\ud83c\udf96\ufe0f Contact Support Officer","callback_data":"talk_to_agent_unverified"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-04 12:16:53] BOT HIT webhook request received
[2026-04-04 12:16:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-04 12:16:54] sendMessage response: {"ok":true,"result":{"message_id":3550,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775305014,"text":"\ud83d\udeab Blocked Account Recovery\n\nWelcome to the FinoviaPay blocked account recovery channel.\n\nTo begin the verification process, please enter your registered mobile number exactly as recorded with FinoviaPay.\n\nOur system will first verify whether the account exists and whether the account is currently blocked before continuing with the recovery steps.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":143,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Request","callback_data":"bar_cancel"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-04 12:17:12] BOT HIT webhook request received
[2026-04-04 12:17:13] sendMessage response: {"ok":true,"result":{"message_id":3552,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775305033,"text":"We are sorry. We could not locate any blocked FinoviaPay account against the mobile number you provided.\n\nPlease verify the number and try again.","reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Request","callback_data":"bar_cancel"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-04 12:18:16] BOT HIT webhook request received
[2026-04-04 12:18:17] sendMessage response: {"ok":true,"result":{"message_id":3553,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775305097,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nPlease select one of the premium banking options below to continue securely.","entities":[{"offset":4,"length":45,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-04 12:18:29] BOT HIT webhook request received
[2026-04-04 12:18:29] sendMessage response: {"ok":true,"result":{"message_id":3555,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775305109,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-04 12:18:31] BOT HIT webhook request received
[2026-04-04 12:18:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-04 12:18:32] sendMessage response: {"ok":true,"result":{"message_id":3556,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775305112,"text":"\ud83d\udee1\ufe0f FinoviaPay Blocked Account Recovery\n\nIf your account access is currently restricted, please choose one of the options below to submit a recovery request or contact our support team for further assistance.","entities":[{"offset":4,"length":35,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee1\ufe0f Submit Recovery Request","callback_data":"blocked_account_recovery"}],[{"text":"\ud83c\udf96\ufe0f Contact Support Officer","callback_data":"talk_to_agent_unverified"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-04 12:18:34] BOT HIT webhook request received
[2026-04-04 12:18:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-04 12:18:35] sendMessage response: {"ok":true,"result":{"message_id":3557,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775305114,"text":"\ud83d\udeab Blocked Account Recovery\n\nWelcome to the FinoviaPay blocked account recovery channel.\n\nTo begin the verification process, please enter your registered mobile number exactly as recorded with FinoviaPay.\n\nOur system will first verify whether the account exists and whether the account is currently blocked before continuing with the recovery steps.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":143,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Request","callback_data":"bar_cancel"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-04 12:18:38] BOT HIT webhook request received
[2026-04-04 12:18:39] sendMessage response: {"ok":true,"result":{"message_id":3559,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775305119,"text":"\u2705 Blocked account located successfully.\n\nCustomer Name: Muhammad Irfan\nRegistered Mobile: +34123\n\nPlease select your document type to continue the recovery verification process.","entities":[{"offset":2,"length":37,"type":"bold"},{"offset":56,"length":14,"type":"bold"},{"offset":90,"length":6,"type":"bold"},{"offset":117,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa National ID Card","callback_data":"bar_doc_national_id"}],[{"text":"\ud83d\udec2 Passport","callback_data":"bar_doc_passport"}],[{"text":"\ud83d\ude98 Driving Licence","callback_data":"bar_doc_driving_licence"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-04 12:18:48] BOT HIT webhook request received
[2026-04-04 12:18:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-04 12:18:49] sendMessage response: {"ok":true,"result":{"message_id":3560,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775305129,"text":"\u2705 Document type selected successfully.\n\nSelected Document: National ID Card\n\nPlease now enter your date of birth.\n\nAccepted formats:\n\u2022 YYYY-MM-DD\n\u2022 DD-MM-YYYY\n\u2022 DD/MM/YYYY","entities":[{"offset":2,"length":36,"type":"bold"},{"offset":59,"length":16,"type":"bold"},{"offset":99,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Request","callback_data":"bar_cancel"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-04 12:19:06] BOT HIT webhook request received
[2026-04-04 12:19:06] sendMessage response: {"ok":true,"result":{"message_id":3562,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775305146,"text":"Please enter your date of birth in a valid format.\n\nAccepted formats:\n\u2022 YYYY-MM-DD\n\u2022 DD-MM-YYYY\n\u2022 DD/MM/YYYY","reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Request","callback_data":"bar_cancel"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-04 12:19:18] BOT HIT webhook request received
[2026-04-04 12:19:18] sendMessage response: {"ok":true,"result":{"message_id":3564,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775305158,"text":"Please enter your date of birth in a valid format.\n\nAccepted formats:\n\u2022 YYYY-MM-DD\n\u2022 DD-MM-YYYY\n\u2022 DD/MM/YYYY","reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Request","callback_data":"bar_cancel"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-04 12:19:38] BOT HIT webhook request received
[2026-04-04 12:19:39] sendMessage response: {"ok":true,"result":{"message_id":3566,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775305178,"text":"\u2705 Date of birth recorded successfully.\n\nPlease now enter your father name exactly as registered with FinoviaPay.","entities":[{"offset":2,"length":36,"type":"bold"},{"offset":62,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Request","callback_data":"bar_cancel"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-04 12:19:44] BOT HIT webhook request received
[2026-04-04 12:19:45] sendMessage response: {"ok":true,"result":{"message_id":3568,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775305185,"text":"We are sorry. The provided verification details do not match our records for this blocked account.\n\nPlease restart the request and make sure the entered information matches exactly.","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-04 12:20:12] BOT HIT webhook request received
[2026-04-04 12:20:13] sendMessage response: {"ok":true,"result":{"message_id":3569,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775305213,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nPlease select one of the premium banking options below to continue securely.","entities":[{"offset":4,"length":45,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-04 12:20:15] BOT HIT webhook request received
[2026-04-04 12:20:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-04 12:20:16] sendMessage response: {"ok":true,"result":{"message_id":3570,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775305216,"text":"\ud83d\udee1\ufe0f FinoviaPay Blocked Account Recovery\n\nIf your account access is currently restricted, please choose one of the options below to submit a recovery request or contact our support team for further assistance.","entities":[{"offset":4,"length":35,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee1\ufe0f Submit Recovery Request","callback_data":"blocked_account_recovery"}],[{"text":"\ud83c\udf96\ufe0f Contact Support Officer","callback_data":"talk_to_agent_unverified"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-04 12:20:17] BOT HIT webhook request received
[2026-04-04 12:20:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-04 12:20:18] sendMessage response: {"ok":true,"result":{"message_id":3571,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775305218,"text":"\ud83d\udeab Blocked Account Recovery\n\nWelcome to the FinoviaPay blocked account recovery channel.\n\nTo begin the verification process, please enter your registered mobile number exactly as recorded with FinoviaPay.\n\nOur system will first verify whether the account exists and whether the account is currently blocked before continuing with the recovery steps.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":143,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Request","callback_data":"bar_cancel"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-04 12:20:26] BOT HIT webhook request received
[2026-04-04 12:20:26] sendMessage response: {"ok":true,"result":{"message_id":3573,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775305226,"text":"\u2705 Blocked account located successfully.\n\nCustomer Name: Muhammad Irfan\nRegistered Mobile: +34123\n\nPlease select your document type to continue the recovery verification process.","entities":[{"offset":2,"length":37,"type":"bold"},{"offset":56,"length":14,"type":"bold"},{"offset":90,"length":6,"type":"bold"},{"offset":117,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa National ID Card","callback_data":"bar_doc_national_id"}],[{"text":"\ud83d\udec2 Passport","callback_data":"bar_doc_passport"}],[{"text":"\ud83d\ude98 Driving Licence","callback_data":"bar_doc_driving_licence"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-04 12:20:29] BOT HIT webhook request received
[2026-04-04 12:20:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-04 12:20:30] sendMessage response: {"ok":true,"result":{"message_id":3574,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775305230,"text":"\u2705 Document type selected successfully.\n\nSelected Document: National ID Card\n\nPlease now enter your date of birth.\n\nAccepted formats:\n\u2022 YYYY-MM-DD\n\u2022 DD-MM-YYYY\n\u2022 DD/MM/YYYY","entities":[{"offset":2,"length":36,"type":"bold"},{"offset":59,"length":16,"type":"bold"},{"offset":99,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Request","callback_data":"bar_cancel"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-04 12:20:43] BOT HIT webhook request received
[2026-04-04 12:20:44] sendMessage response: {"ok":true,"result":{"message_id":3576,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775305244,"text":"\u2705 Date of birth recorded successfully.\n\nPlease now enter your father name exactly as registered with FinoviaPay.","entities":[{"offset":2,"length":36,"type":"bold"},{"offset":62,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Request","callback_data":"bar_cancel"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-04 12:20:51] BOT HIT webhook request received
[2026-04-04 12:20:51] sendMessage response: {"ok":true,"result":{"message_id":3578,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775305251,"text":"\u2705 Identity details recorded successfully.\n\nPlease now upload a clear selfie photo of yourself.\n\nImportant:\n\u2022 Face should be clearly visible\n\u2022 Good lighting should be used\n\u2022 Do not send blurred or cropped images","entities":[{"offset":2,"length":39,"type":"bold"},{"offset":63,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Request","callback_data":"bar_cancel"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-04 12:21:05] BOT HIT webhook request received
[2026-04-04 12:36:43] BOT HIT webhook request received
[2026-04-04 12:36:43] sendMessage response: {"ok":true,"result":{"message_id":3582,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775306203,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-04 12:36:45] BOT HIT webhook request received
[2026-04-04 12:36:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-04 12:36:46] sendMessage response: {"ok":true,"result":{"message_id":3583,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775306206,"text":"\ud83d\udee1\ufe0f FinoviaPay Blocked Account Recovery\n\nIf your account access is currently restricted, please choose one of the options below to submit a recovery request or contact our support team for further assistance.","entities":[{"offset":4,"length":35,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee1\ufe0f Submit Recovery Request","callback_data":"blocked_account_recovery"}],[{"text":"\ud83c\udf96\ufe0f Contact Support Officer","callback_data":"talk_to_agent_unverified"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-04 12:36:49] BOT HIT webhook request received
[2026-04-04 12:36:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-04 12:36:50] sendMessage response: {"ok":true,"result":{"message_id":3584,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775306210,"text":"\ud83d\udeab Blocked Account Recovery\n\nWelcome to the FinoviaPay blocked account recovery channel.\n\nTo begin the verification process, please enter your registered mobile number exactly as recorded with FinoviaPay.\n\nOur system will first verify whether the account exists and whether the account is currently blocked before continuing with the recovery steps.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":143,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Request","callback_data":"bar_cancel"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-04 12:40:35] BOT HIT webhook request received
[2026-04-04 12:40:35] sendMessage response: {"ok":true,"result":{"message_id":3586,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775306435,"text":"\u2705 Blocked account located successfully.\n\nCustomer Name: Muhammad Irfan\nRegistered Mobile: +34123\n\nPlease select your document type to continue the recovery verification process.","entities":[{"offset":2,"length":37,"type":"bold"},{"offset":56,"length":14,"type":"bold"},{"offset":90,"length":6,"type":"bold"},{"offset":117,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa National ID Card","callback_data":"bar_doc_national_id"}],[{"text":"\ud83d\udec2 Passport","callback_data":"bar_doc_passport"}],[{"text":"\ud83d\ude98 Driving Licence","callback_data":"bar_doc_driving_licence"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-04 13:13:56] BOT HIT webhook request received
[2026-04-04 13:13:56] sendMessage response: {"ok":true,"result":{"message_id":3588,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775308436,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-04 13:13:58] BOT HIT webhook request received
[2026-04-04 13:13:59] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-04 13:13:59] sendMessage response: {"ok":true,"result":{"message_id":3589,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775308439,"text":"\ud83d\udee1\ufe0f FinoviaPay Blocked Account Recovery\n\nIf your account access is currently restricted, please choose one of the options below to submit a recovery request or contact our support team for further assistance.","entities":[{"offset":4,"length":35,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee1\ufe0f Submit Recovery Request","callback_data":"blocked_account_recovery"}],[{"text":"\ud83c\udf96\ufe0f Contact Support Officer","callback_data":"talk_to_agent_unverified"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-04 13:14:01] BOT HIT webhook request received
[2026-04-04 13:15:07] BOT HIT webhook request received
[2026-04-04 13:18:28] BOT HIT webhook request received
[2026-04-04 13:18:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-04 13:18:29] sendMessage response: {"ok":true,"result":{"message_id":3590,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775308709,"text":"\ud83d\udeab Blocked Account Recovery\n\nWelcome to the FinoviaPay blocked account recovery channel.\n\nTo begin the verification process, please enter your registered mobile number exactly as recorded with FinoviaPay.\n\nOur system will first verify whether the account exists and whether the account is currently blocked before continuing with the recovery steps.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":143,"length":24,"type":"bold"}]}}
[2026-04-04 13:18:35] BOT HIT webhook request received
[2026-04-04 13:18:36] sendMessage response: {"ok":true,"result":{"message_id":3592,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775308715,"text":"\ud83d\udeab Blocked Account Confirmed\n\nDear Muhammad Irfan, your FinoviaPay account is currently marked as blocked in our banking records.\n\nReason: For security and compliance protection, access to this account is currently restricted pending verification review.\n\nBefore we continue with the recovery request, FinoviaPay must first verify that this request is being made by the genuine account owner.\n\nTo proceed, please select Continue Verification. A security OTP will be sent to your registered email address mq*******@gmail.com.","entities":[{"offset":3,"length":25,"type":"bold"},{"offset":98,"length":7,"type":"bold"},{"offset":131,"length":7,"type":"bold"},{"offset":420,"length":21,"type":"bold"},{"offset":504,"length":19,"type":"url"},{"offset":504,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Continue Verification","callback_data":"bar_continue_otp"}]]}}}
[2026-04-04 13:19:01] BOT HIT webhook request received
[2026-04-04 13:19:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-04 13:19:02] sendMessage response: {"ok":true,"result":{"message_id":3593,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775308742,"text":"\ud83d\udce7 OTP Sent Successfully\n\nFor account protection, a one-time verification code has now been sent to your registered email address mq*******@gmail.com.\n\nPlease check your inbox and enter the 6-digit OTP here to confirm that the recovery request is being submitted by the genuine account owner.\n\nThis code is time-sensitive and should be entered promptly.","entities":[{"offset":3,"length":21,"type":"bold"},{"offset":130,"length":19,"type":"url"},{"offset":130,"length":19,"type":"bold"},{"offset":190,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd01 Resend OTP","callback_data":"bar_resend_otp"}]]}}}
[2026-04-04 13:20:17] BOT HIT webhook request received
[2026-04-04 13:20:18] sendMessage response: {"ok":true,"result":{"message_id":3595,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775308818,"text":"\u2705 OTP Verified Successfully\n\nThank you. Ownership verification through your registered email address has been completed successfully.\n\nYou may now continue with the blocked account recovery documentation step. Please select your document type below.","entities":[{"offset":2,"length":25,"type":"bold"},{"offset":229,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa National ID Card","callback_data":"bar_doc_national_id"}],[{"text":"\ud83d\udec2 Passport","callback_data":"bar_doc_passport"}],[{"text":"\ud83d\ude98 Driving Licence","callback_data":"bar_doc_driving_licence"}]]}}}
[2026-04-04 13:20:22] BOT HIT webhook request received
[2026-04-04 13:20:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-04 13:20:23] sendMessage response: {"ok":true,"result":{"message_id":3596,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775308823,"text":"\u2705 Document Type Selected\n\nSelected document: National ID Card\n\nPlease now enter your date of birth.\n\nAccepted formats:\n\u2022 YYYY-MM-DD\n\u2022 DD-MM-YYYY\n\u2022 DD/MM/YYYY","entities":[{"offset":2,"length":22,"type":"bold"},{"offset":45,"length":16,"type":"bold"},{"offset":85,"length":13,"type":"bold"}]}}
[2026-04-04 13:20:35] BOT HIT webhook request received
[2026-04-04 13:20:36] sendMessage response: {"ok":true,"result":{"message_id":3598,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775308836,"text":"Please enter your date of birth in a valid format.\n\nAccepted formats:\n\u2022 YYYY-MM-DD\n\u2022 DD-MM-YYYY\n\u2022 DD/MM/YYYY"}}
[2026-04-04 13:20:44] BOT HIT webhook request received
[2026-04-04 13:20:44] sendMessage response: {"ok":true,"result":{"message_id":3600,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775308844,"text":"\u2705 Date of Birth Recorded\n\nYour date of birth has been recorded successfully.\n\nPlease now enter your father name exactly as registered with FinoviaPay.","entities":[{"offset":2,"length":22,"type":"bold"},{"offset":100,"length":11,"type":"bold"}]}}
[2026-04-04 13:20:48] BOT HIT webhook request received
[2026-04-04 13:20:49] sendMessage response: {"ok":true,"result":{"message_id":3602,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775308848,"text":"\u2705 Identity Details Confirmed\n\nYour personal details have been recorded successfully.\n\nPlease now upload a clear selfie photo of yourself. Your face should be fully visible, the image should be well-lit, and it should not be blurred or cropped.","entities":[{"offset":2,"length":26,"type":"bold"},{"offset":106,"length":18,"type":"bold"}]}}
[2026-04-04 13:20:58] BOT HIT webhook request received
[2026-04-04 13:41:53] BOT HIT webhook request received
[2026-04-04 13:41:53] sendMessage response: {"ok":true,"result":{"message_id":3606,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775310113,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-04 13:41:56] BOT HIT webhook request received
[2026-04-04 13:41:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-04 13:41:57] sendMessage response: {"ok":true,"result":{"message_id":3607,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775310117,"text":"\ud83d\udee1\ufe0f FinoviaPay Blocked Account Recovery\n\nIf your account access is currently restricted, please choose one of the options below to submit a recovery request or contact our support team for further assistance.","entities":[{"offset":4,"length":35,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee1\ufe0f Submit Recovery Request","callback_data":"blocked_account_recovery"}],[{"text":"\ud83c\udf96\ufe0f Contact Support Officer","callback_data":"talk_to_agent_unverified"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-04 13:41:58] BOT HIT webhook request received
[2026-04-04 13:41:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-04 13:41:59] sendMessage response: {"ok":true,"result":{"message_id":3608,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775310119,"text":"\ud83d\udeab Blocked Account Recovery\n\nWelcome to the FinoviaPay blocked account recovery channel.\n\nTo begin the verification process, please enter your registered mobile number exactly as recorded with FinoviaPay.\n\nOur system will first verify whether the account exists and whether the account is currently blocked before continuing with the recovery steps.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":143,"length":24,"type":"bold"}]}}
[2026-04-04 13:42:03] BOT HIT webhook request received
[2026-04-04 13:43:23] BOT HIT webhook request received
[2026-04-04 13:43:24] sendMessage response: {"ok":true,"result":{"message_id":3611,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775310204,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-04 13:43:25] BOT HIT webhook request received
[2026-04-04 13:43:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-04 13:43:26] sendMessage response: {"ok":true,"result":{"message_id":3612,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775310206,"text":"\ud83d\udee1\ufe0f FinoviaPay Blocked Account Recovery\n\nIf your account access is currently restricted, please choose one of the options below to submit a recovery request or contact our support team for further assistance.","entities":[{"offset":4,"length":35,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee1\ufe0f Submit Recovery Request","callback_data":"blocked_account_recovery"}],[{"text":"\ud83c\udf96\ufe0f Contact Support Officer","callback_data":"talk_to_agent_unverified"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-04 13:43:28] BOT HIT webhook request received
[2026-04-04 13:43:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-04 13:43:29] sendMessage response: {"ok":true,"result":{"message_id":3613,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775310209,"text":"\ud83d\udeab Blocked Account Recovery\n\nWelcome to the FinoviaPay blocked account recovery channel.\n\nTo begin the verification process, please enter your registered mobile number exactly as recorded with FinoviaPay.\n\nOur system will first verify whether the account exists and whether the account is currently blocked before continuing with the recovery steps.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":143,"length":24,"type":"bold"}]}}
[2026-04-04 13:43:33] BOT HIT webhook request received
[2026-04-04 13:46:46] BOT HIT webhook request received
[2026-04-04 13:46:46] sendMessage response: {"ok":true,"result":{"message_id":3616,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775310406,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-04 13:46:47] BOT HIT webhook request received
[2026-04-04 13:46:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-04 13:46:48] sendMessage response: {"ok":true,"result":{"message_id":3617,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775310408,"text":"\ud83d\udee1\ufe0f FinoviaPay Blocked Account Recovery\n\nIf your account access is currently restricted, please choose one of the options below to submit a recovery request or contact our support team for further assistance.","entities":[{"offset":4,"length":35,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee1\ufe0f Submit Recovery Request","callback_data":"blocked_account_recovery"}],[{"text":"\ud83c\udf96\ufe0f Contact Support Officer","callback_data":"talk_to_agent_unverified"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-04 13:46:49] BOT HIT webhook request received
[2026-04-04 13:46:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-04 13:46:51] sendMessage response: {"ok":true,"result":{"message_id":3618,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775310410,"text":"\ud83d\udeab Blocked Account Recovery\n\nWelcome to the FinoviaPay blocked account recovery channel.\n\nTo begin the verification process, please enter your registered mobile number exactly as recorded with FinoviaPay.\n\nOur system will first verify whether the account exists and whether the account is currently blocked before continuing with the recovery steps.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":143,"length":24,"type":"bold"}]}}
[2026-04-04 13:46:54] BOT HIT webhook request received
[2026-04-04 13:46:55] sendMessage response: {"ok":true,"result":{"message_id":3620,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775310415,"text":"\ud83d\udeab Blocked Account Confirmed\n\nDear Muhammad Irfan, your FinoviaPay profile has been identified as a blocked account.\n\nRegistered Mobile: +34123\nReason: For security and compliance protection, access to this account is currently restricted pending verification review.\n\nTo protect your account, we will now send a one-time verification code to your registered email address. This additional step helps us confirm that the recovery request is being submitted by the legitimate account owner.","entities":[{"offset":3,"length":25,"type":"bold"},{"offset":100,"length":15,"type":"bold"},{"offset":118,"length":18,"type":"bold"},{"offset":144,"length":7,"type":"bold"},{"offset":348,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Continue Verification","callback_data":"bar_continue_otp"}]]}}}
[2026-04-04 13:46:59] BOT HIT webhook request received
[2026-04-04 13:47:00] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-04 13:47:00] sendMessage response: {"ok":true,"result":{"message_id":3621,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775310420,"text":"\ud83d\udce7 OTP Sent Successfully\n\nFor account protection, a one-time verification code has now been sent to your registered email address mq*******@gmail.com.\n\nPlease check your inbox and enter the 6-digit OTP here to confirm that the recovery request is being submitted by the genuine account owner.\n\nThis code is time-sensitive and should be entered promptly.","entities":[{"offset":3,"length":21,"type":"bold"},{"offset":130,"length":19,"type":"url"},{"offset":130,"length":19,"type":"bold"},{"offset":190,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd01 Resend OTP","callback_data":"bar_resend_otp"}]]}}}
[2026-04-04 13:47:41] BOT HIT webhook request received
[2026-04-04 13:47:42] sendMessage response: {"ok":true,"result":{"message_id":3623,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775310461,"text":"\u2705 OTP Verified Successfully\n\nThank you. Ownership verification through your registered email address has been completed successfully.\n\nYou may now continue with the blocked account recovery documentation step. Please select your document type below.","entities":[{"offset":2,"length":25,"type":"bold"},{"offset":229,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa National ID Card","callback_data":"bar_doc_national_id"}],[{"text":"\ud83d\udec2 Passport","callback_data":"bar_doc_passport"}],[{"text":"\ud83d\ude98 Driving Licence","callback_data":"bar_doc_driving_licence"}]]}}}
[2026-04-04 13:47:45] BOT HIT webhook request received
[2026-04-04 13:47:46] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-04 13:47:47] sendMessage response: {"ok":true,"result":{"message_id":3624,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775310467,"text":"\u2705 Document Type Selected\n\nSelected document: National ID Card\n\nPlease now enter your date of birth.\n\nAccepted formats:\n\u2022 YYYY-MM-DD\n\u2022 DD-MM-YYYY\n\u2022 DD/MM/YYYY","entities":[{"offset":2,"length":22,"type":"bold"},{"offset":45,"length":16,"type":"bold"},{"offset":85,"length":13,"type":"bold"}]}}
[2026-04-04 13:48:05] BOT HIT webhook request received
[2026-04-04 13:48:06] sendMessage response: {"ok":true,"result":{"message_id":3626,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775310486,"text":"\u2705 Document Number Recorded\n\nYour document number has been captured successfully.\n\nPlease now enter your date of birth exactly as recorded on your FinoviaPay profile.\n\nAccepted formats:\n\u2022 YYYY-MM-DD\n\u2022 DD-MM-YYYY\n\u2022 DD/MM/YYYY","entities":[{"offset":2,"length":24,"type":"bold"},{"offset":104,"length":13,"type":"bold"}]}}
[2026-04-04 13:48:24] BOT HIT webhook request received
[2026-04-04 13:48:24] sendMessage response: {"ok":true,"result":{"message_id":3628,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775310504,"text":"\u2705 Identity Details Confirmed\n\nYour identity details have been recorded successfully.\n\nPlease now upload a clear selfie photo of yourself. Your face should be fully visible, the image should be well-lit, and it should not be blurred or cropped.","entities":[{"offset":2,"length":26,"type":"bold"},{"offset":106,"length":18,"type":"bold"}]}}
[2026-04-04 13:48:31] BOT HIT webhook request received
[2026-04-04 22:36:22] BOT HIT webhook request received
[2026-04-04 22:36:22] sendMessage response: {"ok":true,"result":{"message_id":3632,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775342182,"text":"\u26a0\ufe0f Unable to Process Request\n\nWe could not match your message to any active FinoviaPay service or ongoing request at this time.\n\nPlease use the available menu options or select the appropriate banking service before sending your message.","entities":[{"offset":3,"length":25,"type":"bold"}]}}
[2026-04-04 22:57:09] BOT HIT webhook request received
[2026-04-05 16:50:55] BOT HIT webhook request received
[2026-04-05 16:50:55] sendMessage response: {"ok":true,"result":{"message_id":3634,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775407855,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-05 16:51:07] BOT HIT webhook request received
[2026-04-05 16:51:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-05 16:51:08] sendMessage response: {"ok":true,"result":{"message_id":3635,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775407868,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-05 16:51:31] BOT HIT webhook request received
[2026-04-05 16:51:31] sendMessage response: {"ok":true,"result":{"message_id":3637,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775407891,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-05 16:51:49] BOT HIT webhook request received
[2026-04-05 16:51:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-05 16:51:50] sendMessage response: {"ok":true,"result":{"message_id":3638,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775407910,"text":"Thank you for contacting FinoviaPay Customer Support.\n\nYour request to speak with a FinoviaPay Support Officer has been successfully received and securely registered in our customer support system.\n\nSupport Ticket ID: FP-CS-91219\nCurrent Queue Position: #1\nEstimated Waiting Time: 2 minutes\n\nAt this time, your mobile number could not be matched against our registered database records. However, your request may still be reviewed by a support officer. Verified customers may be prioritized where applicable.\n\nSecurity Notice\nFinoviaPay support officers will NEVER ask for your account password, card PIN, or one-time verification codes (OTP). If anyone requests this information, please report the incident immediately.\n\nPlease remain connected while we assign the next available banking support officer to your request.\n\nOnce an officer joins your conversation, you will receive a confirmation message together with the officer\u2019s name, Banker Officer ID, and department details.\n\nWe appreciate your patience and thank you for choosing FinoviaPay."}}
[2026-04-05 16:52:35] BOT HIT webhook request received
[2026-04-05 17:30:31] BOT HIT webhook request received
[2026-04-05 17:34:04] BOT HIT webhook request received
[2026-04-05 17:34:17] BOT HIT webhook request received
[2026-04-05 17:39:38] BOT HIT webhook request received
[2026-04-05 17:42:59] BOT HIT webhook request received
[2026-04-05 17:43:16] BOT HIT webhook request received
[2026-04-05 17:47:48] BOT HIT webhook request received
[2026-04-05 17:47:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-05 17:47:49] sendMessage response: {"ok":true,"result":{"message_id":3656,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775411269,"text":"Thank you for rating your recent FinoviaPay support experience. Your feedback has been securely recorded and will help us improve our digital banking support services."}}
[2026-04-05 18:06:10] BOT HIT webhook request received
[2026-04-05 18:06:10] sendMessage response: {"ok":true,"result":{"message_id":3658,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775412370,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-05 18:06:11] BOT HIT webhook request received
[2026-04-05 18:06:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-05 18:06:12] sendMessage response: {"ok":true,"result":{"message_id":3659,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775412372,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-05 18:06:16] BOT HIT webhook request received
[2026-04-05 18:06:16] sendMessage response: {"ok":true,"result":{"message_id":3661,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775412376,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-05 18:06:20] BOT HIT webhook request received
[2026-04-05 18:06:20] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"blocked","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-05 18:06:20] DOB verification blocked match=yes user_id=5 status=blocked
[2026-04-05 18:06:20] sendMessage response: {"ok":true,"result":{"message_id":3663,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775412380,"text":"\ud83d\udeab Account Access Restricted\n\nDear Customer,\n\nYour FinoviaPay digital banking account is currently restricted due to security or compliance related reasons.\n\nAs a result, access to automated banking services within this support assistant has been temporarily limited.\n\nThis restriction may be related to one or more of the following:\n\u2022 Security verification requirements\n\u2022 Compliance review\n\u2022 Unresolved account verification matters\n\u2022 Suspicious activity monitoring\n\nFor security and privacy reasons, detailed account information cannot be disclosed through automated channels.\n\nRestriction Category\nkyc_unverified\n\nSupport Note\nNot was verified KYC \n\nIf you believe this restriction has been applied in error or you would like to request a review of your account status, please contact our Customer Support Services through the secure support ticket option below.\n\nOur banking operations team will carefully review your request and provide further guidance.\n\nThank you for your patience and cooperation.\n\n\u2014 FinoviaPay Security & Compliance Department","entities":[{"offset":3,"length":25,"type":"bold"},{"offset":579,"length":20,"type":"bold"},{"offset":616,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce9 Submit Recovery Request","callback_data":"blocked_account_recovery"}]]}}}
[2026-04-05 18:07:17] BOT HIT webhook request received
[2026-04-05 18:07:18] sendMessage response: {"ok":true,"result":{"message_id":3665,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775412438,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-05 18:07:19] BOT HIT webhook request received
[2026-04-05 18:07:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-05 18:07:20] sendMessage response: {"ok":true,"result":{"message_id":3666,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775412440,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-05 18:07:24] BOT HIT webhook request received
[2026-04-05 18:07:24] sendMessage response: {"ok":true,"result":{"message_id":3668,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775412444,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-05 18:07:29] BOT HIT webhook request received
[2026-04-05 18:07:29] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-05 18:07:29] DOB verification blocked match=no
[2026-04-05 18:07:29] DOB verification active/general match=yes user_id=5 status=active
[2026-04-05 18:07:30] sendMessage response: {"ok":true,"result":{"message_id":3670,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775412450,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******m@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-05 18:08:19] BOT HIT webhook request received
[2026-04-05 18:08:19] sendMessage response: {"ok":true,"result":{"message_id":3672,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775412499,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-05 18:08:20] sendMessage response: {"ok":true,"result":{"message_id":3673,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775412499,"text":"\ud83d\udd12 Secure Session Active\n\nYour protected FinoviaPay session is now active.\n\nFor your security, the session will expire automatically after 5 minutes of inactivity.","entities":[{"offset":3,"length":21,"type":"bold"}]}}
[2026-04-05 18:08:20] sendMessage response: {"ok":true,"result":{"message_id":3674,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775412500,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":19,"type":"url"},{"offset":287,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-05 18:08:29] BOT HIT webhook request received
[2026-04-05 18:08:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-05 18:08:30] sendMessage response: {"ok":true,"result":{"message_id":3675,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775412510,"text":"\ud83d\udcb0 FinoviaPay Balance Summary\n\n\ud83d\udc64 Account Holder\nMuhammad Irfan\n\n\ud83c\udff7\ufe0f Account Number\nES1920800657713041201005\n\n\ud83d\udcb3 Available Balance\n429,158.31 EUR\n\nThis balance reflects the latest available amount currently recorded on your FinoviaPay profile.","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":34,"length":14,"type":"bold"},{"offset":69,"length":14,"type":"bold"},{"offset":113,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-05 18:08:42] BOT HIT webhook request received
[2026-04-05 18:08:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-05 18:08:43] sendMessage response: {"ok":true,"result":{"message_id":3676,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775412523,"text":"\ud83d\udd14 My Notifications\n\nNo notification history is currently available for your verified FinoviaPay account.","entities":[{"offset":3,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-05 18:08:47] BOT HIT webhook request received
[2026-04-05 18:08:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-05 18:08:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-05 18:08:48] sendMessage response: {"ok":true,"result":{"message_id":3677,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775412528,"text":"\ud83c\udfab My Support Tickets\n\nWelcome to your FinoviaPay support ticket history section.\n\nFrom this area, you may review your open tickets, closed tickets, and the current progress of your previously submitted customer support requests.\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udfe6 Open Tickets","callback_data":"my_tickets_open"},{"text":"\u2705 Closed Tickets","callback_data":"my_tickets_closed"}],[{"text":"\ud83d\udcdc All Ticket History","callback_data":"my_tickets_all"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-05 18:08:51] BOT HIT webhook request received
[2026-04-05 18:08:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-05 18:08:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-05 18:08:52] sendMessage response: {"ok":true,"result":{"message_id":3678,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775412532,"text":"\ud83c\udfab All Support Ticket History\n\nBelow is the current history of your support requests. Please select any ticket record below to review the full update history.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket 1\nID: FP-TK-58104\nDepartment: Customer Support Department\nIssue: Issue\nStatus: Open\nCreated: 2026-03-29 16:52:13","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":188,"length":11,"type":"bold"},{"offset":212,"length":27,"type":"bold"},{"offset":247,"length":5,"type":"bold"},{"offset":261,"length":4,"type":"bold"},{"offset":275,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e Open Ticket 1","callback_data":"my_tickets_view_FP-TK-58104"}],[{"text":"\u21a9\ufe0f Back","callback_data":"my_support_tickets"}]]}}}
[2026-04-05 18:08:59] BOT HIT webhook request received
[2026-04-05 18:09:00] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-05 18:09:00] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-05 18:09:01] sendMessage response: {"ok":true,"result":{"message_id":3679,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775412541,"text":"\ud83c\udfe6 FinoviaPay Ticket Review\n\nTicket ID\nFP-TK-58104\n\nDepartment\nCustomer Support Department\n\nIssue Type\nIssue\n\nCurrent Status\nOpen\n\nCreated On\n2026-03-29 16:52:13\n\nDescription\nBddbddhdd\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket History\n\n\u2022 Customer\nSubject: Issue\n\nIssue Details:\nBddbddhdd\n2026-03-29 16:52:13\n\n\u2022 Support Officer\nBdbd\n2026-04-03 17:26:57","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":29,"length":9,"type":"bold"},{"offset":52,"length":10,"type":"bold"},{"offset":92,"length":10,"type":"bold"},{"offset":110,"length":14,"type":"bold"},{"offset":131,"length":10,"type":"bold"},{"offset":163,"length":11,"type":"bold"},{"offset":201,"length":14,"type":"bold"},{"offset":219,"length":8,"type":"bold"},{"offset":269,"length":19,"type":"italic"},{"offset":292,"length":15,"type":"bold"},{"offset":313,"length":19,"type":"italic"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\uddd1\ufe0f Delete Ticket","callback_data":"my_tickets_delete_confirm_FP-TK-58104"}],[{"text":"\u21a9\ufe0f Back to My Support Tickets","callback_data":"my_support_tickets"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}]]}}}
[2026-04-05 18:09:05] BOT HIT webhook request received
[2026-04-05 18:09:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-05 18:09:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-05 18:09:07] sendMessage response: {"ok":true,"result":{"message_id":3680,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775412547,"text":"\u26a0\ufe0f Delete Support Ticket\n\nYou are about to permanently remove the following support ticket from your FinoviaPay ticket history.\n\nTicket ID\nFP-TK-58104\n\nCurrent Status\nOpen\n\nPlease confirm if you would like to continue.","entities":[{"offset":3,"length":21,"type":"bold"},{"offset":129,"length":9,"type":"bold"},{"offset":152,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Confirm Delete","callback_data":"my_tickets_delete_FP-TK-58104"}],[{"text":"\u21a9\ufe0f Cancel","callback_data":"my_tickets_view_FP-TK-58104"}]]}}}
[2026-04-05 18:09:08] BOT HIT webhook request received
[2026-04-05 18:09:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-05 18:09:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-05 18:09:10] sendMessage response: {"ok":true,"result":{"message_id":3681,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775412549,"text":"\u2705 Support Ticket Deleted\n\nThe selected support ticket has been removed successfully from your FinoviaPay ticket history.","entities":[{"offset":2,"length":22,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to My Support Tickets","callback_data":"my_support_tickets"}]]}}}
[2026-04-05 18:10:54] BOT HIT webhook request received
[2026-04-05 18:10:54] sendMessage response: {"ok":true,"result":{"message_id":3683,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775412654,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-05 18:11:00] BOT HIT webhook request received
[2026-04-05 18:11:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-05 18:11:01] sendMessage response: {"ok":true,"result":{"message_id":3684,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775412661,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-05 18:11:19] BOT HIT webhook request received
[2026-04-05 18:11:19] sendMessage response: {"ok":true,"result":{"message_id":3686,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775412679,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-05 18:12:17] BOT HIT webhook request received
[2026-04-05 18:12:17] DOB verification full matches=[]
[2026-04-05 18:12:17] DOB verification blocked match=no
[2026-04-05 18:12:17] DOB verification active/general match=no
[2026-04-05 18:12:18] sendMessage response: {"ok":true,"result":{"message_id":3688,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775412738,"text":"We were unable to verify your details against our registered records.\n\nPlease review your mobile number and date of birth carefully, then type /start to begin the identification process again.","entities":[{"offset":143,"length":6,"type":"bot_command"}]}}
[2026-04-05 18:15:36] BOT HIT webhook request received
[2026-04-05 18:15:36] sendMessage response: {"ok":true,"result":{"message_id":3690,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775412936,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-05 18:15:43] BOT HIT webhook request received
[2026-04-05 18:15:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-05 18:15:44] sendMessage response: {"ok":true,"result":{"message_id":3691,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775412943,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-05 18:16:01] BOT HIT webhook request received
[2026-04-05 18:16:02] sendMessage response: {"ok":true,"result":{"message_id":3693,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775412961,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-05 18:16:13] BOT HIT webhook request received
[2026-04-05 18:16:13] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-05 18:16:13] DOB verification blocked match=no
[2026-04-05 18:16:13] DOB verification active/general match=yes user_id=25 status=active
[2026-04-05 18:16:14] sendMessage response: {"ok":true,"result":{"message_id":3695,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775412974,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-05 18:16:35] BOT HIT webhook request received
[2026-04-05 18:16:35] sendMessage response: {"ok":true,"result":{"message_id":3696,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775412995,"text":"\ud83d\udd12 Secure Session Expired\n\nFor your protection, your FinoviaPay secure session has expired due to inactivity.\n\nPlease complete the verification process again to continue using protected banking services.","entities":[{"offset":3,"length":22,"type":"bold"}]}}
[2026-04-05 18:16:36] sendMessage response: {"ok":true,"result":{"message_id":3697,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775412996,"text":"Please begin the secure identification process again.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-05 18:17:04] BOT HIT webhook request received
[2026-04-05 18:17:05] sendMessage response: {"ok":true,"result":{"message_id":3699,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775413024,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-05 18:17:05] sendMessage response: {"ok":true,"result":{"message_id":3700,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775413025,"text":"\ud83d\udd12 Secure Session Active\n\nYour protected FinoviaPay session is now active.\n\nFor your security, the session will expire automatically after 5 minutes of inactivity.","entities":[{"offset":3,"length":21,"type":"bold"}]}}
[2026-04-05 18:17:06] sendMessage response: {"ok":true,"result":{"message_id":3701,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775413025,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-05 18:22:33] BOT HIT webhook request received
[2026-04-05 18:22:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-05 18:22:34] sendMessage response: {"ok":true,"result":{"message_id":3702,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775413354,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-05 18:30:32] BOT HIT webhook request received
[2026-04-05 18:30:32] sendMessage response: {"ok":true,"result":{"message_id":3703,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775413832,"text":"\ud83d\udd12 Secure Session Expired\n\nFor your protection, your FinoviaPay secure session has expired due to inactivity.\n\nPlease complete the verification process again to continue using protected banking services.","entities":[{"offset":3,"length":22,"type":"bold"}]}}
[2026-04-05 18:30:33] sendMessage response: {"ok":true,"result":{"message_id":3704,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775413833,"text":"Please begin the secure identification process again.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-05 18:37:59] BOT HIT webhook request received
[2026-04-05 18:37:59] sendMessage response: {"ok":true,"result":{"message_id":3706,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775414279,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-05 18:38:03] BOT HIT webhook request received
[2026-04-05 18:38:03] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-05 18:38:03] DOB verification blocked match=no
[2026-04-05 18:38:03] DOB verification active/general match=yes user_id=5 status=active
[2026-04-05 18:38:04] sendMessage response: {"ok":true,"result":{"message_id":3708,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775414284,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******m@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-05 18:38:29] BOT HIT webhook request received
[2026-04-05 18:38:29] sendMessage response: {"ok":true,"result":{"message_id":3710,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775414309,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-05 18:38:30] sendMessage response: {"ok":true,"result":{"message_id":3711,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775414310,"text":"\ud83d\udd12 Secure Session Active\n\nYour protected FinoviaPay session is now active.\n\nFor your security, the session will expire automatically after 5 minutes of inactivity.","entities":[{"offset":3,"length":21,"type":"bold"}]}}
[2026-04-05 18:38:30] sendMessage response: {"ok":true,"result":{"message_id":3712,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775414310,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":19,"type":"url"},{"offset":287,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-05 18:38:34] BOT HIT webhook request received
[2026-04-05 18:38:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-05 18:38:35] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-05 18:38:35] sendMessage response: {"ok":true,"result":{"message_id":3713,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775414315,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-05 18:38:38] BOT HIT webhook request received
[2026-04-05 18:38:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-05 18:38:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-05 18:38:39] sendMessage response: {"ok":true,"result":{"message_id":3714,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775414319,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-05 18:38:42] BOT HIT webhook request received
[2026-04-05 18:38:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-05 18:38:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-05 18:38:44] sendMessage response: {"ok":true,"result":{"message_id":3715,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775414324,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nSelected Card Type: Physical Card\n\nPlease select the issue category you are experiencing so we may guide your request to the appropriate card operations workflow.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":49,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Card Declined","callback_data":"ticket_issue_declined"},{"text":"Online Payment Failed","callback_data":"ticket_issue_online_failed"}],[{"text":"Card Not Activated","callback_data":"ticket_issue_not_activated"},{"text":"Card Blocked","callback_data":"ticket_issue_blocked"}],[{"text":"Other Issue","callback_data":"ticket_issue_other"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-05 18:39:41] BOT HIT webhook request received
[2026-04-05 18:39:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-05 18:39:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-05 18:39:43] sendMessage response: {"ok":true,"result":{"message_id":3716,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775414382,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nSelected Card Type: Physical Card\nSelected Issue: Other Issue\n\nPlease briefly describe the issue you are experiencing. Your message will be attached to a secure card services support ticket for review by our Card Operations Department.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":49,"length":13,"type":"bold"},{"offset":79,"length":11,"type":"bold"}]}}
[2026-04-05 18:40:23] BOT HIT webhook request received
[2026-04-05 18:40:24] sendMessage response: {"ok":true,"result":{"message_id":3718,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775414424,"text":"Your support ticket has been successfully created.\n\nTicket ID: FP-TK-94649\nDepartment: Card Operations Department\n\nYour request has been forwarded to the FinoviaPay Card Operations Department for review.\n\nOur support team will examine the information you provided and will respond to your ticket as soon as possible.\n\nIf additional information is required, you may be contacted by a FinoviaPay Support Officer.\n\nThank you for choosing FinoviaPay."}}
[2026-04-05 20:25:37] BOT HIT webhook request received
[2026-04-05 20:25:38] sendMessage response: {"ok":true,"result":{"message_id":3720,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775420738,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-05 20:25:42] BOT HIT webhook request received
[2026-04-05 20:25:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-05 20:25:43] sendMessage response: {"ok":true,"result":{"message_id":3721,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775420743,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-05 20:26:02] BOT HIT webhook request received
[2026-04-05 20:26:02] sendMessage response: {"ok":true,"result":{"message_id":3723,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775420762,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-05 20:26:21] BOT HIT webhook request received
[2026-04-05 20:26:21] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-05 20:26:21] DOB verification blocked match=no
[2026-04-05 20:26:21] DOB verification active/general match=yes user_id=25 status=active
[2026-04-05 20:26:22] sendMessage response: {"ok":true,"result":{"message_id":3725,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775420782,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-05 20:26:42] BOT HIT webhook request received
[2026-04-05 20:26:43] sendMessage response: {"ok":true,"result":{"message_id":3727,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775420803,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-05 20:26:43] sendMessage response: {"ok":true,"result":{"message_id":3728,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775420803,"text":"\ud83d\udd12 Secure Session Active\n\nYour protected FinoviaPay session is now active.\n\nFor your security, the session will expire automatically after 5 minutes of inactivity.","entities":[{"offset":3,"length":21,"type":"bold"}]}}
[2026-04-05 20:26:44] sendMessage response: {"ok":true,"result":{"message_id":3729,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775420804,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-05 20:27:17] BOT HIT webhook request received
[2026-04-05 20:27:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-05 20:27:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-05 20:27:18] sendMessage response: {"ok":true,"result":{"message_id":3730,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775420838,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-05 20:27:50] BOT HIT webhook request received
[2026-04-05 20:27:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-05 20:27:51] sendMessage response: {"ok":true,"result":{"message_id":3731,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775420871,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-05 20:28:18] BOT HIT webhook request received
[2026-04-05 20:28:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-05 20:28:19] sendMessage response: {"ok":true,"result":{"message_id":3732,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775420898,"text":"\u2795 Request a New Virtual Card\n\nBefore FinoviaPay can issue your virtual card, a valid European mobile number is required for secure 3D verification SMS authentication.\n\n\u2022 This verification requirement is completed only once.\n\u2022 Your number must include the full international country code.\n\u2022 Example accepted format: +34XXXXXXXXX\n\nPlease enter your European mobile number now to continue.","entities":[{"offset":2,"length":26,"type":"bold"},{"offset":315,"length":12,"type":"bold"}]}}
[2026-04-05 20:29:20] BOT HIT webhook request received
[2026-04-05 20:29:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-05 20:29:28] BOT HIT webhook request received
[2026-04-05 20:29:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-05 20:29:35] BOT HIT webhook request received
[2026-04-05 20:29:35] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-05 20:29:41] BOT HIT webhook request received
[2026-04-05 20:29:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-05 20:29:53] BOT HIT webhook request received
[2026-04-05 20:29:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-05 20:30:02] BOT HIT webhook request received
[2026-04-05 20:30:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-05 20:30:05] BOT HIT webhook request received
[2026-04-05 20:30:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-05 20:37:35] BOT HIT webhook request received
[2026-04-05 20:37:36] sendMessage response: {"ok":true,"result":{"message_id":3733,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775421456,"text":"\ud83d\udd12 Secure Session Expired\n\nFor your protection, your FinoviaPay secure session has expired due to inactivity.\n\nPlease complete the verification process again to continue using protected banking services.","entities":[{"offset":3,"length":22,"type":"bold"}]}}
[2026-04-05 20:37:36] sendMessage response: {"ok":true,"result":{"message_id":3734,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775421456,"text":"Please begin the secure identification process again.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-05 20:38:00] BOT HIT webhook request received
[2026-04-05 20:38:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-05 20:38:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-05 20:38:02] sendMessage response: {"ok":true,"result":{"message_id":3735,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775421482,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nSelected Card Type: One-Time Card\n\nPlease select the issue category you are experiencing so we may guide your request to the appropriate card operations workflow.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":49,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Card Declined","callback_data":"ticket_issue_declined"},{"text":"Online Payment Failed","callback_data":"ticket_issue_online_failed"}],[{"text":"Card Not Activated","callback_data":"ticket_issue_not_activated"},{"text":"Card Blocked","callback_data":"ticket_issue_blocked"}],[{"text":"Other Issue","callback_data":"ticket_issue_other"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-06 13:18:21] BOT HIT webhook request received
[2026-04-06 13:18:22] sendMessage response: {"ok":true,"result":{"message_id":3737,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775481502,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-06 13:18:23] BOT HIT webhook request received
[2026-04-06 13:18:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 13:18:25] sendMessage response: {"ok":true,"result":{"message_id":3738,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775481505,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-06 13:18:28] BOT HIT webhook request received
[2026-04-06 13:18:29] sendMessage response: {"ok":true,"result":{"message_id":3740,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775481509,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-06 13:18:32] BOT HIT webhook request received
[2026-04-06 13:18:32] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-06 13:18:32] DOB verification blocked match=no
[2026-04-06 13:18:32] DOB verification active/general match=yes user_id=5 status=active
[2026-04-06 13:18:33] sendMessage response: {"ok":true,"result":{"message_id":3742,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775481513,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******m@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-06 13:19:08] BOT HIT webhook request received
[2026-04-06 13:19:08] sendMessage response: {"ok":true,"result":{"message_id":3744,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775481548,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-06 13:19:09] sendMessage response: {"ok":true,"result":{"message_id":3745,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775481549,"text":"\ud83d\udd12 Secure Session Active\n\nYour protected FinoviaPay session is now active.\n\nFor your security, the session will expire automatically after 5 minutes of inactivity.","entities":[{"offset":3,"length":21,"type":"bold"}]}}
[2026-04-06 13:19:09] sendMessage response: {"ok":true,"result":{"message_id":3746,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775481549,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":19,"type":"url"},{"offset":287,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"},{"text":"\ud83d\udcca Account Review","callback_data":"account_status"}],[{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-06 13:19:16] BOT HIT webhook request received
[2026-04-06 13:19:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 13:19:17] sendMessage response: {"ok":true,"result":{"message_id":3747,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775481556,"text":"\ud83d\udcb8 FinoviaPay Transfer Services\n\nWelcome to the secure transfer services section. Please choose one of the options below to continue with transfer management or receive transfer-related help.","entities":[{"offset":3,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc2 Transfer Management","callback_data":"transfer_management_menu"}],[{"text":"\ud83c\udd98 Support / Help","callback_data":"transfer_services_support_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-06 13:19:22] BOT HIT webhook request received
[2026-04-06 13:19:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 13:19:23] sendMessage response: {"ok":true,"result":{"message_id":3748,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775481563,"text":"\ud83d\udcc2 Transfer Management\n\nPlease select your preferred transfer category below to continue with international, SEPA, or wallet transfer services.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf0d Int Transfer Management","callback_data":"int_transfer_menu"}],[{"text":"\ud83c\uddea\ud83c\uddfa Sepa Transfer Management","callback_data":"sepa_transfer_menu"}],[{"text":"\ud83d\udcf2 Wallet Transfer Management","callback_data":"wallet_transfer_menu"}],[{"text":"\u21a9\ufe0f Back to Transfer Services","callback_data":"transfer_services_menu"}]]}}}
[2026-04-06 13:19:26] BOT HIT webhook request received
[2026-04-06 13:19:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 13:19:27] sendMessage response: {"ok":true,"result":{"message_id":3749,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775481567,"text":"\ud83c\udf0d International Transfer Management\n\nPlease select one of the available international transfer options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Make a Int Transfer","callback_data":"int_transfer_make"}],[{"text":"\ud83d\udccf Int Transfer Limit Management","callback_data":"int_transfer_limits"}],[{"text":"\ud83d\udcdc Int Transfer History","callback_data":"int_transfer_history"}],[{"text":"\ud83d\udd0e Int Transfer Status","callback_data":"int_transfer_status"}],[{"text":"\ud83c\udd98 Int Support / Help","callback_data":"int_transfer_support"}],[{"text":"\u21a9\ufe0f Back to Transfer Management","callback_data":"transfer_management_menu"}]]}}}
[2026-04-06 13:19:34] BOT HIT webhook request received
[2026-04-06 13:19:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 13:19:35] sendMessage response: {"ok":true,"result":{"message_id":3750,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775481575,"text":"\ud83c\udf0d Make a Int Transfer\n\nThis international transfer section has been added to your bot menu structure successfully. The full functional workflow will be connected in the next phase.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Transfer Management","callback_data":"transfer_management_menu"}]]}}}
[2026-04-06 13:19:45] BOT HIT webhook request received
[2026-04-06 13:19:46] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 13:19:46] sendMessage response: {"ok":true,"result":{"message_id":3751,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775481586,"text":"\ud83d\udcc2 Transfer Management\n\nPlease select your preferred transfer category below to continue with international, SEPA, or wallet transfer services.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf0d Int Transfer Management","callback_data":"int_transfer_menu"}],[{"text":"\ud83c\uddea\ud83c\uddfa Sepa Transfer Management","callback_data":"sepa_transfer_menu"}],[{"text":"\ud83d\udcf2 Wallet Transfer Management","callback_data":"wallet_transfer_menu"}],[{"text":"\u21a9\ufe0f Back to Transfer Services","callback_data":"transfer_services_menu"}]]}}}
[2026-04-06 13:19:47] BOT HIT webhook request received
[2026-04-06 13:19:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 13:19:48] sendMessage response: {"ok":true,"result":{"message_id":3752,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775481588,"text":"\ud83d\udcb8 FinoviaPay Transfer Services\n\nWelcome to the secure transfer services section. Please choose one of the options below to continue with transfer management or receive transfer-related help.","entities":[{"offset":3,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc2 Transfer Management","callback_data":"transfer_management_menu"}],[{"text":"\ud83c\udd98 Support / Help","callback_data":"transfer_services_support_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-06 13:19:51] BOT HIT webhook request received
[2026-04-06 13:19:52] sendMessage response: {"ok":true,"result":{"message_id":3753,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775481592,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nPlease select one of the premium banking options below to continue securely.","entities":[{"offset":4,"length":45,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-06 13:20:01] BOT HIT webhook request received
[2026-04-06 13:20:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 13:20:02] sendMessage response: {"ok":true,"result":{"message_id":3754,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775481602,"text":"\ud83c\uddea\ud83c\uddfa SEPA Transfer Management\n\nPlease select one of the available SEPA transfer options below to continue.","entities":[{"offset":5,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Make a Sepa Transfer","callback_data":"sepa_transfer_make"}],[{"text":"\ud83d\udccf Sepa Transfer Limit Management","callback_data":"sepa_transfer_limits"}],[{"text":"\ud83d\udcdc Sepa Transfer History","callback_data":"sepa_transfer_history"}],[{"text":"\ud83c\udd98 Sepa Support / Help","callback_data":"sepa_transfer_support"}],[{"text":"\u21a9\ufe0f Back to Transfer Management","callback_data":"transfer_management_menu"}]]}}}
[2026-04-06 13:20:23] BOT HIT webhook request received
[2026-04-06 13:20:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 13:20:24] sendMessage response: {"ok":true,"result":{"message_id":3755,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775481624,"text":"\ud83c\udf0d Int Support / Help\n\nThis international transfer section has been added to your bot menu structure successfully. The full functional workflow will be connected in the next phase.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Transfer Management","callback_data":"transfer_management_menu"}]]}}}
[2026-04-06 13:20:46] BOT HIT webhook request received
[2026-04-06 13:20:46] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 13:20:47] sendMessage response: {"ok":true,"result":{"message_id":3756,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775481646,"text":"\ud83c\udf0d Int Transfer Limit Management\n\nThis international transfer section has been added to your bot menu structure successfully. The full functional workflow will be connected in the next phase.","entities":[{"offset":3,"length":29,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Transfer Management","callback_data":"transfer_management_menu"}]]}}}
[2026-04-06 13:43:27] BOT HIT webhook request received
[2026-04-06 13:43:28] sendMessage response: {"ok":true,"result":{"message_id":3758,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775483008,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-06 13:43:29] BOT HIT webhook request received
[2026-04-06 13:43:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 13:43:30] sendMessage response: {"ok":true,"result":{"message_id":3759,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775483010,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-06 13:43:34] BOT HIT webhook request received
[2026-04-06 13:43:34] sendMessage response: {"ok":true,"result":{"message_id":3761,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775483014,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-06 13:43:37] BOT HIT webhook request received
[2026-04-06 13:43:37] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-06 13:43:37] DOB verification blocked match=no
[2026-04-06 13:43:37] DOB verification active/general match=yes user_id=5 status=active
[2026-04-06 13:43:38] sendMessage response: {"ok":true,"result":{"message_id":3763,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775483018,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******m@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-06 13:44:16] BOT HIT webhook request received
[2026-04-06 13:44:16] sendMessage response: {"ok":true,"result":{"message_id":3765,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775483056,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-06 13:44:17] sendMessage response: {"ok":true,"result":{"message_id":3766,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775483057,"text":"\ud83d\udd12 Secure Session Active\n\nYour protected FinoviaPay session is now active.\n\nFor your security, the session will expire automatically after 5 minutes of inactivity.","entities":[{"offset":3,"length":21,"type":"bold"}]}}
[2026-04-06 13:44:17] sendMessage response: {"ok":true,"result":{"message_id":3767,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775483057,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":19,"type":"url"},{"offset":287,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-06 13:44:19] BOT HIT webhook request received
[2026-04-06 13:44:20] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 13:44:20] sendMessage response: {"ok":true,"result":{"message_id":3768,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775483060,"text":"\ud83d\udcb8 FinoviaPay Transfer Services\n\nWelcome to FinoviaPay Transfer Services.\n\nPlease select one of the available transfer management options below.","entities":[{"offset":3,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc2 Transfer Management","callback_data":"transfer_management_menu"}],[{"text":"\ud83c\udd98 Support / Help","callback_data":"transfer_services_support_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-06 13:44:22] BOT HIT webhook request received
[2026-04-06 13:44:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 13:44:23] sendMessage response: {"ok":true,"result":{"message_id":3769,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775483063,"text":"\ud83d\udcc2 Transfer Management\n\nPlease select the transfer service you would like to manage.\n\nAvailable categories include International Transfers, SEPA Transfers, and Wallet Transfers.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf0d Int Transfer Management","callback_data":"int_transfer_management_menu"}],[{"text":"\ud83c\uddea\ud83c\uddfa Sepa Transfer Management","callback_data":"sepa_transfer_management_menu"}],[{"text":"\ud83d\udcf2 Wallet Transfer Management","callback_data":"wallet_transfer_management_menu"}],[{"text":"\u21a9\ufe0f Return to Transfer Services","callback_data":"transfer_services_menu"}]]}}}
[2026-04-06 13:44:28] BOT HIT webhook request received
[2026-04-06 13:44:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 13:44:29] sendMessage response: {"ok":true,"result":{"message_id":3770,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775483069,"text":"\ud83c\udf0d International Transfer Management\n\nInternational Transfer services are not enabled by default.\n\nTo activate this service, you are required to complete a verification process, including basic AML information, identity document verification, and short video confirmation.\n\nPlease choose an option below.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start Int Transfer Verification","callback_data":"int_transfer_start_verification"}],[{"text":"\ud83d\udcca Verification Status","callback_data":"int_transfer_verification_status"}],[{"text":"\ud83c\udd98 Int Transfer Help","callback_data":"int_transfer_help"}],[{"text":"\u21a9\ufe0f Return to Transfer Management","callback_data":"transfer_management_menu"}]]}}}
[2026-04-06 13:44:37] BOT HIT webhook request received
[2026-04-06 13:44:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 13:44:38] sendMessage response: {"ok":true,"result":{"message_id":3771,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775483078,"text":"\ud83c\udf0d International Transfer Service Activation\n\nDear Customer,\n\nThank you for your interest in activating International Transfer services with FinoviaPay.\n\nFor your security and to comply with international regulatory requirements, this service is not enabled by default.\n\nBefore activation, all customers are required to complete a mandatory verification process, which includes:\n\n\u2022 Basic AML (Anti-Money Laundering) information\n\u2022 Identity document verification\n\u2022 Short video identity confirmation\n\nThis process helps us ensure a secure and compliant banking environment for all customers.\n\n\u23f1 Estimated completion time: 2\u20133 minutes\n\ud83d\udd52 Review time: 24\u201372 hours\n\nPlease proceed to begin your verification.\n\n\u2014 FinoviaPay Compliance Department\nWorldwide Digital Internet Banking","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Continue Verification","callback_data":"int_transfer_verification_continue"}],[{"text":"\u21a9\ufe0f Return to Int Transfer Menu","callback_data":"int_transfer_management_menu"}]]}}}
[2026-04-06 13:44:46] BOT HIT webhook request received
[2026-04-06 13:44:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 13:44:47] sendMessage response: {"ok":true,"result":{"message_id":3772,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775483087,"text":"\ud83d\udccb AML Information Requirement\n\nDear Customer,\n\nAs part of our compliance obligations, we are required to collect certain basic information regarding your profile and intended use of International Transfer services.\n\nThis information is strictly confidential and will be used only for regulatory and security purposes.\n\nKindly provide accurate and complete information in the following steps.\n\n\u2014 FinoviaPay Compliance Team\n\nService Status\nThe full verification workflow will now be connected in the next implementation step.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":424,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcca Verification Status","callback_data":"int_transfer_verification_status"}],[{"text":"\u21a9\ufe0f Return to Int Transfer Menu","callback_data":"int_transfer_management_menu"}]]}}}
[2026-04-06 14:12:19] BOT HIT webhook request received
[2026-04-06 14:12:20] sendMessage response: {"ok":true,"result":{"message_id":3774,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775484740,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-06 14:12:21] BOT HIT webhook request received
[2026-04-06 14:12:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 14:12:22] sendMessage response: {"ok":true,"result":{"message_id":3775,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775484742,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-06 14:12:25] BOT HIT webhook request received
[2026-04-06 14:12:26] sendMessage response: {"ok":true,"result":{"message_id":3777,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775484746,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-06 14:12:30] BOT HIT webhook request received
[2026-04-06 14:12:30] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-06 14:12:30] DOB verification blocked match=no
[2026-04-06 14:12:30] DOB verification active/general match=yes user_id=5 status=active
[2026-04-06 14:12:31] sendMessage response: {"ok":true,"result":{"message_id":3779,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775484751,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******m@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-06 14:12:45] BOT HIT webhook request received
[2026-04-06 14:12:46] sendMessage response: {"ok":true,"result":{"message_id":3781,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775484766,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-06 14:12:46] sendMessage response: {"ok":true,"result":{"message_id":3782,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775484766,"text":"\ud83d\udd12 Secure Session Active\n\nYour protected FinoviaPay session is now active.\n\nFor your security, the session will expire automatically after 5 minutes of inactivity.","entities":[{"offset":3,"length":21,"type":"bold"}]}}
[2026-04-06 14:12:47] sendMessage response: {"ok":true,"result":{"message_id":3783,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775484767,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":19,"type":"url"},{"offset":287,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-06 14:12:48] BOT HIT webhook request received
[2026-04-06 14:12:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 14:12:49] sendMessage response: {"ok":true,"result":{"message_id":3784,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775484769,"text":"\ud83d\udcb8 FinoviaPay Transfer Services\n\nWelcome to FinoviaPay Transfer Services.\n\nPlease select one of the available transfer management options below.","entities":[{"offset":3,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc2 Transfer Management","callback_data":"transfer_management_menu"}],[{"text":"\ud83c\udd98 Support / Help","callback_data":"transfer_services_support_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-06 14:12:51] BOT HIT webhook request received
[2026-04-06 14:12:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 14:12:52] sendMessage response: {"ok":true,"result":{"message_id":3785,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775484772,"text":"\ud83d\udcc2 Transfer Management\n\nPlease select the transfer service you would like to manage.\n\nAvailable categories include International Transfers, SEPA Transfers, and Wallet Transfers.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf0d Int Transfer Management","callback_data":"int_transfer_management_menu"}],[{"text":"\ud83c\uddea\ud83c\uddfa Sepa Transfer Management","callback_data":"sepa_transfer_management_menu"}],[{"text":"\ud83d\udcf2 Wallet Transfer Management","callback_data":"wallet_transfer_management_menu"}],[{"text":"\u21a9\ufe0f Return to Transfer Services","callback_data":"transfer_services_menu"}]]}}}
[2026-04-06 14:12:55] BOT HIT webhook request received
[2026-04-06 14:12:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 14:12:56] sendMessage response: {"ok":true,"result":{"message_id":3786,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775484776,"text":"\ud83c\udf0d International Transfer Management\n\nInternational Transfer services are not enabled by default.\n\nBefore activation, you are required to complete a mandatory verification process, including:\n\u2022 Basic AML information\n\u2022 Identity document verification\n\u2022 Short video identity confirmation\n\nPlease choose one of the options below to proceed.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start Int Transfer Verification","callback_data":"int_transfer_start_verification"}],[{"text":"\ud83d\udcca Verification Status","callback_data":"int_transfer_verification_status"}],[{"text":"\ud83c\udd98 Int Transfer Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-06 14:13:09] BOT HIT webhook request received
[2026-04-06 14:13:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 14:13:10] sendMessage response: {"ok":true,"result":{"message_id":3787,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775484790,"text":"\ud83d\udcca Verification Status\n\nNo International Transfer verification request has been submitted yet.\n\nPlease start your verification to proceed.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start Int Transfer Verification","callback_data":"int_transfer_start_verification"}],[{"text":"\ud83d\udcca Verification Status","callback_data":"int_transfer_verification_status"}],[{"text":"\ud83c\udd98 Int Transfer Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-06 14:13:15] BOT HIT webhook request received
[2026-04-06 14:13:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 14:13:16] sendMessage response: {"ok":true,"result":{"message_id":3788,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775484795,"text":"\ud83c\udf0d International Transfer Service Activation\n\nThank you for your interest in activating International Transfer services with FinoviaPay.\n\nFor your security and to comply with international regulatory requirements, this service is not enabled by default.\n\nBefore activation, all customers are required to complete a mandatory verification process, which includes:\n\n\u2022 Basic AML information\n\u2022 Identity document verification\n\u2022 Short video identity confirmation\n\n\u23f1 Estimated completion time: 2\u20133 minutes\n\ud83d\udd52 Review time: 24\u201372 hours\n\nPlease choose an option below to proceed.","entities":[{"offset":3,"length":41,"type":"bold"},{"offset":460,"length":26,"type":"bold"},{"offset":502,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Continue Verification","callback_data":"int_transfer_continue_verification"}],[{"text":"\u274c Cancel","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 14:13:28] BOT HIT webhook request received
[2026-04-06 14:13:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 14:13:29] sendMessage response: {"ok":true,"result":{"message_id":3789,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775484809,"text":"\ud83d\udc64 Full Name\n\nPlease enter your full legal name exactly as it appears on your identification document.","entities":[{"offset":3,"length":9,"type":"bold"}]}}
[2026-04-06 14:13:37] BOT HIT webhook request received
[2026-04-06 14:13:38] sendMessage response: {"ok":true,"result":{"message_id":3791,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775484818,"text":"\ud83d\udcc5 Date of Birth\n\nPlease enter your date of birth in the following format:\n\nDD/MM/YYYY","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-04-06 14:13:44] BOT HIT webhook request received
[2026-04-06 14:13:44] sendMessage response: {"ok":true,"result":{"message_id":3793,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775484824,"text":"\ud83c\udf0d Country of Residence\n\nPlease enter your current country of residence.","entities":[{"offset":3,"length":20,"type":"bold"}]}}
[2026-04-06 14:13:48] BOT HIT webhook request received
[2026-04-06 14:13:48] sendMessage response: {"ok":true,"result":{"message_id":3795,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775484828,"text":"\ud83e\udeaa Nationality\n\nPlease specify your nationality as per your official identification.","entities":[{"offset":3,"length":11,"type":"bold"}]}}
[2026-04-06 14:13:51] BOT HIT webhook request received
[2026-04-06 14:13:51] sendMessage response: {"ok":true,"result":{"message_id":3797,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775484831,"text":"\ud83d\udcbc Occupation\n\nPlease provide your current occupation or employment status.","entities":[{"offset":3,"length":10,"type":"bold"}]}}
[2026-04-06 14:13:55] BOT HIT webhook request received
[2026-04-06 14:13:55] sendMessage response: {"ok":true,"result":{"message_id":3799,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775484835,"text":"\ud83d\udcb0 Source of Funds\n\nPlease specify the primary source of funds you intend to use for international transfers.\n\nExamples:\n\u2022 Salary / Employment Income\n\u2022 Business Income\n\u2022 Savings\n\u2022 Investments\n\u2022 Other (please specify)","entities":[{"offset":3,"length":15,"type":"bold"}]}}
[2026-04-06 14:13:59] BOT HIT webhook request received
[2026-04-06 14:14:00] sendMessage response: {"ok":true,"result":{"message_id":3801,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775484840,"text":"\ud83d\udcca Expected Monthly Transfer Volume\n\nPlease indicate your expected monthly transfer amount in EUR.\n\nExample: 500, 1000, 5000","entities":[{"offset":3,"length":32,"type":"bold"}]}}
[2026-04-06 14:14:03] BOT HIT webhook request received
[2026-04-06 14:14:04] sendMessage response: {"ok":true,"result":{"message_id":3803,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775484844,"text":"\ud83c\udfaf Purpose of Transfers\n\nPlease specify the main purpose of your international transfers.\n\nExamples:\n\u2022 Family Support\n\u2022 Personal Transfers\n\u2022 Business Payments\n\u2022 Education Expenses\n\u2022 Medical Support","entities":[{"offset":3,"length":20,"type":"bold"}]}}
[2026-04-06 14:14:07] BOT HIT webhook request received
[2026-04-06 14:14:07] sendMessage response: {"ok":true,"result":{"message_id":3805,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775484847,"text":"\ud83e\udd1d Beneficiary Relationship\n\nPlease specify your relationship with the intended recipient(s).\n\nExamples:\n\u2022 Family Member\n\u2022 Personal Contact\n\u2022 Business Partner\n\u2022 Own Account","entities":[{"offset":3,"length":24,"type":"bold"}]}}
[2026-04-06 14:14:14] BOT HIT webhook request received
[2026-04-06 14:14:15] sendMessage response: {"ok":true,"result":{"message_id":3807,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775484855,"text":"\u2696\ufe0f Politically Exposed Person (PEP)\n\nAre you or any of your close associates a politically exposed person?","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Yes","callback_data":"int_transfer_pep_yes"},{"text":"No","callback_data":"int_transfer_pep_no"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 14:14:17] BOT HIT webhook request received
[2026-04-06 14:14:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 14:14:18] sendMessage response: {"ok":true,"result":{"message_id":3808,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775484858,"text":"\u26a0\ufe0f Third-Party Transactions\n\nAre you acting on behalf of another individual or entity for these transfers?","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Yes","callback_data":"int_transfer_third_party_yes"},{"text":"No","callback_data":"int_transfer_third_party_no"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 14:14:20] BOT HIT webhook request received
[2026-04-06 14:14:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 14:14:21] sendMessage response: {"ok":true,"result":{"message_id":3809,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775484861,"text":"\ud83d\udcdc Source of Funds Declaration\n\nDo you confirm that all funds used for international transfers are obtained from legal and verifiable sources?","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Yes","callback_data":"int_transfer_legal_funds_yes"},{"text":"No","callback_data":"int_transfer_legal_funds_no"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 14:14:28] BOT HIT webhook request received
[2026-04-06 14:14:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 14:14:29] sendMessage response: {"ok":true,"result":{"message_id":3810,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775484869,"text":"\ud83c\udf10 Transfer Experience\n\nHave you previously used international banking or remittance services?","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Yes","callback_data":"int_transfer_experience_yes"},{"text":"No","callback_data":"int_transfer_experience_no"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 14:14:35] BOT HIT webhook request received
[2026-04-06 14:14:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 14:14:36] sendMessage response: {"ok":true,"result":{"message_id":3811,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775484876,"text":"\ud83e\udeaa Identity Verification\n\nPlease select the type of identification document you would like to submit.\n\nEnsure that the document is valid and clearly visible.","entities":[{"offset":3,"length":21,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa National ID Card","callback_data":"int_transfer_doc_type_national_id_card"}],[{"text":"\ud83d\udcd8 Passport","callback_data":"int_transfer_doc_type_passport"}],[{"text":"\ud83c\udfe0 Residence Permit","callback_data":"int_transfer_doc_type_residence_permit"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 14:14:39] BOT HIT webhook request received
[2026-04-06 14:14:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 14:14:40] sendMessage response: {"ok":true,"result":{"message_id":3812,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775484880,"text":"\ud83d\udd22 Document Number\n\nPlease enter your identification document number exactly as shown on your document.","entities":[{"offset":3,"length":15,"type":"bold"}]}}
[2026-04-06 14:14:44] BOT HIT webhook request received
[2026-04-06 14:14:45] sendMessage response: {"ok":true,"result":{"message_id":3814,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775484884,"text":"\ud83d\udcf8 Document Upload \u2013 Front Side\n\nPlease upload a clear image of the front side of your identification document.\n\nEnsure:\n\u2022 All text is readable\n\u2022 No glare or blur\n\u2022 Full document is visible","entities":[{"offset":3,"length":28,"type":"bold"}]}}
[2026-04-06 14:14:54] BOT HIT webhook request received
[2026-04-06 15:02:02] BOT HIT webhook request received
[2026-04-06 15:02:03] sendMessage response: {"ok":true,"result":{"message_id":3818,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775487722,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-06 15:02:04] BOT HIT webhook request received
[2026-04-06 15:02:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 15:02:05] sendMessage response: {"ok":true,"result":{"message_id":3819,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775487725,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-06 15:02:10] BOT HIT webhook request received
[2026-04-06 15:02:10] sendMessage response: {"ok":true,"result":{"message_id":3821,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775487730,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-06 15:02:14] BOT HIT webhook request received
[2026-04-06 15:02:15] sendMessage response: {"ok":true,"result":{"message_id":3823,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775487735,"text":"The Date of Birth format could not be recognized.\n\nPlease enter it in the following format:\nYYYY-MM-DD\n\nExample:\n1996-08-12"}}
[2026-04-06 15:02:21] BOT HIT webhook request received
[2026-04-06 15:02:21] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-06 15:02:21] DOB verification blocked match=no
[2026-04-06 15:02:21] DOB verification active/general match=yes user_id=5 status=active
[2026-04-06 15:02:22] sendMessage response: {"ok":true,"result":{"message_id":3825,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775487741,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******m@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-06 15:03:36] BOT HIT webhook request received
[2026-04-06 15:03:36] sendMessage response: {"ok":true,"result":{"message_id":3827,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775487816,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-06 15:03:37] sendMessage response: {"ok":true,"result":{"message_id":3828,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775487817,"text":"\ud83d\udd12 Secure Session Active\n\nYour protected FinoviaPay session is now active.\n\nFor your security, the session will expire automatically after 5 minutes of inactivity.","entities":[{"offset":3,"length":21,"type":"bold"}]}}
[2026-04-06 15:03:37] sendMessage response: {"ok":true,"result":{"message_id":3829,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775487817,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":19,"type":"url"},{"offset":287,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-06 15:03:39] BOT HIT webhook request received
[2026-04-06 15:03:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 15:03:40] sendMessage response: {"ok":true,"result":{"message_id":3830,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775487819,"text":"\ud83d\udcb8 FinoviaPay Transfer Services\n\nWelcome to FinoviaPay Transfer Services.\n\nPlease select one of the available transfer management options below.","entities":[{"offset":3,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc2 Transfer Management","callback_data":"transfer_management_menu"}],[{"text":"\ud83c\udd98 Support / Help","callback_data":"transfer_services_support_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-06 15:03:41] BOT HIT webhook request received
[2026-04-06 15:03:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 15:03:42] sendMessage response: {"ok":true,"result":{"message_id":3831,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775487822,"text":"\ud83d\udcc2 Transfer Management\n\nPlease select the transfer service you would like to manage.\n\nAvailable categories include International Transfers, SEPA Transfers, and Wallet Transfers.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf0d Int Transfer Management","callback_data":"int_transfer_management_menu"}],[{"text":"\ud83c\uddea\ud83c\uddfa Sepa Transfer Management","callback_data":"sepa_transfer_management_menu"}],[{"text":"\ud83d\udcf2 Wallet Transfer Management","callback_data":"wallet_transfer_management_menu"}],[{"text":"\u21a9\ufe0f Return to Transfer Services","callback_data":"transfer_services_menu"}]]}}}
[2026-04-06 15:03:44] BOT HIT webhook request received
[2026-04-06 15:03:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 15:03:45] sendMessage response: {"ok":true,"result":{"message_id":3832,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775487825,"text":"\ud83c\udf0d International Transfer Management\n\nInternational Transfer services are not enabled by default.\n\nBefore activation, you are required to complete a mandatory verification process, including:\n\u2022 Basic AML information\n\u2022 Identity document verification\n\u2022 Short video identity confirmation\n\nPlease choose one of the options below to proceed.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start Int Transfer Verification","callback_data":"int_transfer_start_verification"}],[{"text":"\ud83d\udcca Verification Status","callback_data":"int_transfer_verification_status"}],[{"text":"\ud83c\udd98 Int Transfer Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-06 15:03:46] BOT HIT webhook request received
[2026-04-06 15:03:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 15:03:48] sendMessage response: {"ok":true,"result":{"message_id":3833,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775487827,"text":"\ud83c\udf0d International Transfer Service Activation\n\nThank you for your interest in activating International Transfer services with FinoviaPay.\n\nFor your security and to comply with international regulatory requirements, this service is not enabled by default.\n\nBefore activation, all customers are required to complete a mandatory verification process, which includes:\n\n\u2022 Basic AML information\n\u2022 Identity document verification\n\u2022 Short video identity confirmation\n\n\u23f1 Estimated completion time: 2\u20133 minutes\n\ud83d\udd52 Review time: 24\u201372 hours\n\nPlease choose an option below to proceed.","entities":[{"offset":3,"length":41,"type":"bold"},{"offset":460,"length":26,"type":"bold"},{"offset":502,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Continue Verification","callback_data":"int_transfer_continue_verification"}],[{"text":"\u274c Cancel","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 15:03:49] BOT HIT webhook request received
[2026-04-06 15:03:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 15:03:50] sendMessage response: {"ok":true,"result":{"message_id":3834,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775487830,"text":"\ud83d\udc64 Full Name\n\nPlease enter your full legal name exactly as it appears on your identification document.","entities":[{"offset":3,"length":9,"type":"bold"}]}}
[2026-04-06 15:03:52] BOT HIT webhook request received
[2026-04-06 15:03:52] sendMessage response: {"ok":true,"result":{"message_id":3836,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775487832,"text":"\ud83d\udcc5 Date of Birth\n\nPlease enter your date of birth in the following format:\n\nDD/MM/YYYY","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-04-06 15:04:01] BOT HIT webhook request received
[2026-04-06 15:04:01] sendMessage response: {"ok":true,"result":{"message_id":3838,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775487841,"text":"\ud83c\udf0d Country of Residence\n\nPlease enter your current country of residence.","entities":[{"offset":3,"length":20,"type":"bold"}]}}
[2026-04-06 15:04:03] BOT HIT webhook request received
[2026-04-06 15:04:04] sendMessage response: {"ok":true,"result":{"message_id":3840,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775487844,"text":"\ud83e\udeaa Nationality\n\nPlease specify your nationality as per your official identification.","entities":[{"offset":3,"length":11,"type":"bold"}]}}
[2026-04-06 15:04:05] BOT HIT webhook request received
[2026-04-06 15:04:05] sendMessage response: {"ok":true,"result":{"message_id":3842,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775487845,"text":"\ud83d\udcbc Occupation\n\nPlease provide your current occupation or employment status.","entities":[{"offset":3,"length":10,"type":"bold"}]}}
[2026-04-06 15:04:07] BOT HIT webhook request received
[2026-04-06 15:04:08] sendMessage response: {"ok":true,"result":{"message_id":3844,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775487847,"text":"\ud83d\udcb0 Source of Funds\n\nPlease specify the primary source of funds you intend to use for international transfers.\n\nExamples:\n\u2022 Salary / Employment Income\n\u2022 Business Income\n\u2022 Savings\n\u2022 Investments\n\u2022 Other (please specify)","entities":[{"offset":3,"length":15,"type":"bold"}]}}
[2026-04-06 15:04:09] BOT HIT webhook request received
[2026-04-06 15:04:10] sendMessage response: {"ok":true,"result":{"message_id":3846,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775487850,"text":"\ud83d\udcca Expected Monthly Transfer Volume\n\nPlease indicate your expected monthly transfer amount in EUR.\n\nExample: 500, 1000, 5000","entities":[{"offset":3,"length":32,"type":"bold"}]}}
[2026-04-06 15:04:11] BOT HIT webhook request received
[2026-04-06 15:04:12] sendMessage response: {"ok":true,"result":{"message_id":3848,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775487852,"text":"Please enter a valid expected monthly transfer amount in EUR. Example: 500 or 1000"}}
[2026-04-06 15:04:15] BOT HIT webhook request received
[2026-04-06 15:04:15] sendMessage response: {"ok":true,"result":{"message_id":3850,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775487855,"text":"\ud83c\udfaf Purpose of Transfers\n\nPlease specify the main purpose of your international transfers.\n\nExamples:\n\u2022 Family Support\n\u2022 Personal Transfers\n\u2022 Business Payments\n\u2022 Education Expenses\n\u2022 Medical Support","entities":[{"offset":3,"length":20,"type":"bold"}]}}
[2026-04-06 15:04:17] BOT HIT webhook request received
[2026-04-06 15:04:18] sendMessage response: {"ok":true,"result":{"message_id":3852,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775487857,"text":"\ud83e\udd1d Beneficiary Relationship\n\nPlease specify your relationship with the intended recipient(s).\n\nExamples:\n\u2022 Family Member\n\u2022 Personal Contact\n\u2022 Business Partner\n\u2022 Own Account","entities":[{"offset":3,"length":24,"type":"bold"}]}}
[2026-04-06 15:04:19] BOT HIT webhook request received
[2026-04-06 15:04:20] sendMessage response: {"ok":true,"result":{"message_id":3854,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775487860,"text":"\u2696\ufe0f Politically Exposed Person (PEP)\n\nAre you or any of your close associates a politically exposed person?","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Yes","callback_data":"int_transfer_pep_yes"},{"text":"No","callback_data":"int_transfer_pep_no"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 15:04:21] BOT HIT webhook request received
[2026-04-06 15:04:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 15:04:22] sendMessage response: {"ok":true,"result":{"message_id":3855,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775487862,"text":"\u26a0\ufe0f Third-Party Transactions\n\nAre you acting on behalf of another individual or entity for these transfers?","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Yes","callback_data":"int_transfer_third_party_yes"},{"text":"No","callback_data":"int_transfer_third_party_no"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 15:04:23] BOT HIT webhook request received
[2026-04-06 15:04:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 15:04:24] sendMessage response: {"ok":true,"result":{"message_id":3856,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775487864,"text":"\ud83d\udcdc Source of Funds Declaration\n\nDo you confirm that all funds used for international transfers are obtained from legal and verifiable sources?","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Yes","callback_data":"int_transfer_legal_funds_yes"},{"text":"No","callback_data":"int_transfer_legal_funds_no"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 15:04:29] BOT HIT webhook request received
[2026-04-06 15:04:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 15:04:30] sendMessage response: {"ok":true,"result":{"message_id":3857,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775487870,"text":"\ud83c\udf10 Transfer Experience\n\nHave you previously used international banking or remittance services?","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Yes","callback_data":"int_transfer_experience_yes"},{"text":"No","callback_data":"int_transfer_experience_no"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 15:04:33] BOT HIT webhook request received
[2026-04-06 15:04:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 15:04:34] sendMessage response: {"ok":true,"result":{"message_id":3858,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775487874,"text":"\ud83e\udeaa Identity Verification\n\nPlease select the type of identification document you would like to submit.\n\nEnsure that the document is valid and clearly visible.","entities":[{"offset":3,"length":21,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa National ID Card","callback_data":"int_transfer_doc_type_national_id_card"}],[{"text":"\ud83d\udcd8 Passport","callback_data":"int_transfer_doc_type_passport"}],[{"text":"\ud83c\udfe0 Residence Permit","callback_data":"int_transfer_doc_type_residence_permit"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 15:04:36] BOT HIT webhook request received
[2026-04-06 15:04:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 15:04:37] sendMessage response: {"ok":true,"result":{"message_id":3859,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775487877,"text":"\ud83d\udd22 Document Number\n\nPlease enter your identification document number exactly as shown on your document.","entities":[{"offset":3,"length":15,"type":"bold"}]}}
[2026-04-06 15:04:39] BOT HIT webhook request received
[2026-04-06 15:04:40] sendMessage response: {"ok":true,"result":{"message_id":3861,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775487880,"text":"\ud83d\udcf8 Document Upload \u2013 Front Side\n\nPlease upload a clear image of the front side of your identification document.\n\nEnsure:\n\u2022 All text is readable\n\u2022 No glare or blur\n\u2022 Full document is visible","entities":[{"offset":3,"length":28,"type":"bold"}]}}
[2026-04-06 15:04:49] BOT HIT webhook request received
[2026-04-06 15:04:49] sendMessage response: {"ok":true,"result":{"message_id":3863,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775487889,"text":"\ud83d\udcf8 Document Upload \u2013 Back Side\n\nPlease upload a clear image of the back side of your identification document.\n\nIf your document does not have a back side, you may upload the same document again for record purposes.","entities":[{"offset":3,"length":27,"type":"bold"}]}}
[2026-04-06 15:04:57] BOT HIT webhook request received
[2026-04-06 15:04:57] sendMessage response: {"ok":true,"result":{"message_id":3865,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775487897,"text":"\ud83e\udd33 Identity Confirmation\n\nPlease upload a selfie holding your identification document.\n\nThis step is optional but recommended to help speed up your verification process.","entities":[{"offset":3,"length":21,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u23ed\ufe0f Skip Selfie","callback_data":"int_transfer_skip_selfie"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 15:05:00] BOT HIT webhook request received
[2026-04-06 15:05:00] sendMessage response: {"ok":true,"result":{"message_id":3866,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775487900,"text":"Please upload a selfie holding your identification document, or use the Skip Selfie option.","reply_markup":{"inline_keyboard":[[{"text":"\u23ed\ufe0f Skip Selfie","callback_data":"int_transfer_skip_selfie"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 15:05:06] BOT HIT webhook request received
[2026-04-06 15:05:06] sendMessage response: {"ok":true,"result":{"message_id":3867,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775487906,"text":"Please upload a selfie holding your identification document, or use the Skip Selfie option.","reply_markup":{"inline_keyboard":[[{"text":"\u23ed\ufe0f Skip Selfie","callback_data":"int_transfer_skip_selfie"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 15:05:11] BOT HIT webhook request received
[2026-04-06 15:05:12] sendMessage response: {"ok":true,"result":{"message_id":3868,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775487912,"text":"Please upload a selfie holding your identification document, or use the Skip Selfie option.","reply_markup":{"inline_keyboard":[[{"text":"\u23ed\ufe0f Skip Selfie","callback_data":"int_transfer_skip_selfie"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 15:05:26] BOT HIT webhook request received
[2026-04-06 15:05:26] sendMessage response: {"ok":true,"result":{"message_id":3870,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775487926,"text":"Please upload a selfie holding your identification document, or use the Skip Selfie option.","reply_markup":{"inline_keyboard":[[{"text":"\u23ed\ufe0f Skip Selfie","callback_data":"int_transfer_skip_selfie"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 15:05:42] BOT HIT webhook request received
[2026-04-06 15:05:43] sendMessage response: {"ok":true,"result":{"message_id":3872,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775487942,"text":"\ud83c\udfa5 Video Verification Required\n\nPlease record and upload a short video for identity confirmation.\n\nInstructions:\n\u2022 Your face must be clearly visible\n\u2022 Do not wear sunglasses, cap, or face covering\n\u2022 Hold your identification document in your hand\n\u2022 Clearly state the following:\n\n\"My name is [Your Name], today\u2019s date is [DD/MM/YYYY], and I am submitting this verification for my FinoviaPay International Transfer activation.\"\n\nEnsure good lighting and a stable recording.\n\nThis step is mandatory for security verification.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":99,"length":13,"type":"bold"}]}}
[2026-04-06 15:06:12] BOT HIT webhook request received
[2026-04-06 15:06:13] sendMessage response: {"ok":true,"result":{"message_id":3874,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775487972,"text":"\ud83d\udcd1 Verification Summary\n\nPlease review your submitted information carefully:\n\n\u2022 Full Name: Shshhd\n\u2022 Date of Birth: 01/01/1997\n\u2022 Country of Residence: Bdbs\n\u2022 Nationality: Bdbd\n\u2022 Occupation: Hdhd\n\u2022 Source of Funds: Hdhd\n\u2022 Expected Monthly Volume: 500.00 EUR\n\u2022 Transfer Purpose: Hdhd\n\u2022 Beneficiary Relationship: Hdhdjd\n\u2022 Politically Exposed Person: NO\n\u2022 Third-Party Transactions: NO\n\u2022 Legal Funds Confirmed: YES\n\u2022 Prior Transfer Experience: YES\n\u2022 Document Type: National ID Card\n\u2022 Document Number: ****\n\u2022 Document Front: Received\n\u2022 Document Back: Received\n\u2022 Selfie: Received\n\u2022 Video Verification: Received\n\n\u26a0\ufe0f Declaration: By proceeding, you confirm that all provided information is accurate and complete. Providing false or misleading information may result in the rejection of your request.","entities":[{"offset":3,"length":20,"type":"bold"},{"offset":80,"length":10,"type":"bold"},{"offset":100,"length":14,"type":"bold"},{"offset":128,"length":21,"type":"bold"},{"offset":157,"length":12,"type":"bold"},{"offset":177,"length":11,"type":"bold"},{"offset":196,"length":16,"type":"bold"},{"offset":220,"length":24,"type":"bold"},{"offset":258,"length":17,"type":"bold"},{"offset":283,"length":25,"type":"bold"},{"offset":318,"length":27,"type":"bold"},{"offset":351,"length":25,"type":"bold"},{"offset":382,"length":22,"type":"bold"},{"offset":411,"length":26,"type":"bold"},{"offset":444,"length":14,"type":"bold"},{"offset":478,"length":16,"type":"bold"},{"offset":502,"length":15,"type":"bold"},{"offset":529,"length":14,"type":"bold"},{"offset":555,"length":7,"type":"bold"},{"offset":574,"length":19,"type":"bold"},{"offset":607,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Submit Verification","callback_data":"int_transfer_submit_verification"}],[{"text":"\ud83d\udd04 Cancel and Restart","callback_data":"int_transfer_restart_verification"}],[{"text":"\u274c Cancel","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 15:06:22] BOT HIT webhook request received
[2026-04-06 15:06:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 15:06:23] sendMessage response: {"ok":true,"result":{"message_id":3875,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775487983,"text":"\u2705 Verification Submitted Successfully\n\nDear Customer,\n\nYour International Transfer verification request has been submitted successfully.\n\n\ud83d\udccc Reference ID: ITV-20260406-530BDF\n\ud83d\udcc5 Submission Date: 06/04/2026 15:06\n\nOur compliance team will review your request within 24\u201372 hours.\n\nYou will be notified once your verification has been completed.\n\n\u2014 FinoviaPay Compliance Department\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":35,"type":"bold"},{"offset":141,"length":13,"type":"bold"},{"offset":178,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcca Check Status","callback_data":"int_transfer_verification_status"}],[{"text":"\u2b05\ufe0f Back","callback_data":"int_transfer_management_menu"}]]}}}
[2026-04-06 15:09:07] BOT HIT webhook request received
[2026-04-06 15:09:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 15:09:08] sendMessage response: {"ok":true,"result":{"message_id":3876,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775488148,"text":"\ud83d\udcca Verification Status\n\nYour verification request has been submitted successfully and is currently awaiting compliance review.\n\nReference ID: ITV-20260406-530BDF\nCurrent Status: PENDING_REVIEW\nService Access: Not Enabled\nSubmitted On: 06 Apr 2026 11:06","entities":[{"offset":3,"length":19,"type":"bold"},{"offset":128,"length":13,"type":"bold"},{"offset":162,"length":15,"type":"bold"},{"offset":193,"length":15,"type":"bold"},{"offset":221,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start Int Transfer Verification","callback_data":"int_transfer_start_verification"}],[{"text":"\ud83d\udcca Verification Status","callback_data":"int_transfer_verification_status"}],[{"text":"\ud83c\udd98 Int Transfer Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-06 15:11:24] BOT HIT webhook request received
[2026-04-06 15:11:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 15:11:25] sendMessage response: {"ok":true,"result":{"message_id":3877,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775488285,"text":"\ud83d\udcca Verification Status\n\nYour verification request has been approved successfully.\n\nReference ID: ITV-20260406-530BDF\nCurrent Status: APPROVED\nService Access: Not Enabled\nSubmitted On: 06 Apr 2026 11:06\nCompliance Note: Approved","entities":[{"offset":3,"length":19,"type":"bold"},{"offset":83,"length":13,"type":"bold"},{"offset":117,"length":15,"type":"bold"},{"offset":142,"length":15,"type":"bold"},{"offset":170,"length":13,"type":"bold"},{"offset":202,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start Int Transfer Verification","callback_data":"int_transfer_start_verification"}],[{"text":"\ud83d\udcca Verification Status","callback_data":"int_transfer_verification_status"}],[{"text":"\ud83c\udd98 Int Transfer Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-06 16:04:52] BOT HIT webhook request received
[2026-04-06 16:04:53] sendMessage response: {"ok":true,"result":{"message_id":3878,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775491493,"text":"\ud83d\udd12 Secure Session Expired\n\nFor your protection, your FinoviaPay secure session has expired due to inactivity.\n\nPlease complete the verification process again to continue using protected banking services.","entities":[{"offset":3,"length":22,"type":"bold"}]}}
[2026-04-06 16:04:53] sendMessage response: {"ok":true,"result":{"message_id":3879,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775491493,"text":"Please begin the secure identification process again.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-06 16:05:01] BOT HIT webhook request received
[2026-04-06 16:05:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 16:05:02] sendMessage response: {"ok":true,"result":{"message_id":3880,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775491502,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-06 16:05:06] BOT HIT webhook request received
[2026-04-06 16:05:07] sendMessage response: {"ok":true,"result":{"message_id":3882,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775491507,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-06 16:05:10] BOT HIT webhook request received
[2026-04-06 16:05:10] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-06 16:05:10] DOB verification blocked match=no
[2026-04-06 16:05:10] DOB verification active/general match=yes user_id=5 status=active
[2026-04-06 16:05:11] sendMessage response: {"ok":true,"result":{"message_id":3884,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775491511,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******m@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-06 16:05:52] BOT HIT webhook request received
[2026-04-06 16:05:53] sendMessage response: {"ok":true,"result":{"message_id":3886,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775491553,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-06 16:05:53] sendMessage response: {"ok":true,"result":{"message_id":3887,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775491553,"text":"\ud83d\udd12 Secure Session Active\n\nYour protected FinoviaPay session is now active.\n\nFor your security, the session will expire automatically after 5 minutes of inactivity.","entities":[{"offset":3,"length":21,"type":"bold"}]}}
[2026-04-06 16:05:54] sendMessage response: {"ok":true,"result":{"message_id":3888,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775491554,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":19,"type":"url"},{"offset":287,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-06 16:05:56] BOT HIT webhook request received
[2026-04-06 16:05:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 16:05:57] sendMessage response: {"ok":true,"result":{"message_id":3889,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775491557,"text":"\ud83d\udcb8 FinoviaPay Transfer Services\n\nWelcome to FinoviaPay Transfer Services.\n\nPlease select one of the available transfer management options below.","entities":[{"offset":3,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc2 Transfer Management","callback_data":"transfer_management_menu"}],[{"text":"\ud83c\udd98 Support / Help","callback_data":"transfer_services_support_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-06 16:05:58] BOT HIT webhook request received
[2026-04-06 16:06:00] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 16:06:00] sendMessage response: {"ok":true,"result":{"message_id":3890,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775491560,"text":"\ud83d\udcc2 Transfer Management\n\nPlease select the transfer service you would like to manage.\n\nAvailable categories include International Transfers, SEPA Transfers, and Wallet Transfers.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf0d Int Transfer Management","callback_data":"int_transfer_management_menu"}],[{"text":"\ud83c\uddea\ud83c\uddfa Sepa Transfer Management","callback_data":"sepa_transfer_management_menu"}],[{"text":"\ud83d\udcf2 Wallet Transfer Management","callback_data":"wallet_transfer_management_menu"}],[{"text":"\u21a9\ufe0f Return to Transfer Services","callback_data":"transfer_services_menu"}]]}}}
[2026-04-06 16:06:01] BOT HIT webhook request received
[2026-04-06 16:06:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 16:06:02] sendMessage response: {"ok":true,"result":{"message_id":3891,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775491562,"text":"\ud83c\udf0d International Transfer Management\n\nYour International Transfer service is active on your FinoviaPay profile. Please select one of the available service options below.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf0d Make a Int Transfer","callback_data":"int_transfer_make_transfer"}],[{"text":"\ud83d\udcc8 Int Transfer Limit Management","callback_data":"int_transfer_limits"}],[{"text":"\ud83e\uddfe Int Transfer History","callback_data":"int_transfer_history"}],[{"text":"\ud83d\udce1 Int Transfer Status","callback_data":"int_transfer_status"}],[{"text":"\ud83c\udd98 Int Support / Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-06 16:06:08] BOT HIT webhook request received
[2026-04-06 16:06:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 16:06:09] sendMessage response: {"ok":true,"result":{"message_id":3892,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775491569,"text":"This menu section will be activated in the next development phase. Your verification foundation is ready.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf0d Make a Int Transfer","callback_data":"int_transfer_make_transfer"}],[{"text":"\ud83d\udcc8 Int Transfer Limit Management","callback_data":"int_transfer_limits"}],[{"text":"\ud83e\uddfe Int Transfer History","callback_data":"int_transfer_history"}],[{"text":"\ud83d\udce1 Int Transfer Status","callback_data":"int_transfer_status"}],[{"text":"\ud83c\udd98 Int Support / Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-06 16:07:18] BOT HIT webhook request received
[2026-04-06 16:07:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 16:07:19] sendMessage response: {"ok":true,"result":{"message_id":3893,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775491639,"text":"\ud83d\udcc2 Transfer Management\n\nPlease select the transfer service you would like to manage.\n\nAvailable categories include International Transfers, SEPA Transfers, and Wallet Transfers.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf0d Int Transfer Management","callback_data":"int_transfer_management_menu"}],[{"text":"\ud83c\uddea\ud83c\uddfa Sepa Transfer Management","callback_data":"sepa_transfer_management_menu"}],[{"text":"\ud83d\udcf2 Wallet Transfer Management","callback_data":"wallet_transfer_management_menu"}],[{"text":"\u21a9\ufe0f Return to Transfer Services","callback_data":"transfer_services_menu"}]]}}}
[2026-04-06 16:07:23] BOT HIT webhook request received
[2026-04-06 16:07:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 16:07:24] sendMessage response: {"ok":true,"result":{"message_id":3894,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775491644,"text":"\ud83c\udf0d International Transfer Management\n\nYour International Transfer service is active on your FinoviaPay profile. Please select one of the available service options below.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf0d Make a Int Transfer","callback_data":"int_transfer_make_transfer"}],[{"text":"\ud83d\udcc8 Int Transfer Limit Management","callback_data":"int_transfer_limits"}],[{"text":"\ud83e\uddfe Int Transfer History","callback_data":"int_transfer_history"}],[{"text":"\ud83d\udce1 Int Transfer Status","callback_data":"int_transfer_status"}],[{"text":"\ud83c\udd98 Int Support / Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-06 16:08:55] BOT HIT webhook request received
[2026-04-06 16:08:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 16:08:56] sendMessage response: {"ok":true,"result":{"message_id":3895,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775491736,"text":"\ud83d\udcc2 Transfer Management\n\nPlease select the transfer service you would like to manage.\n\nAvailable categories include International Transfers, SEPA Transfers, and Wallet Transfers.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf0d Int Transfer Management","callback_data":"int_transfer_management_menu"}],[{"text":"\ud83c\uddea\ud83c\uddfa Sepa Transfer Management","callback_data":"sepa_transfer_management_menu"}],[{"text":"\ud83d\udcf2 Wallet Transfer Management","callback_data":"wallet_transfer_management_menu"}],[{"text":"\u21a9\ufe0f Return to Transfer Services","callback_data":"transfer_services_menu"}]]}}}
[2026-04-06 16:08:57] BOT HIT webhook request received
[2026-04-06 16:08:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 16:08:58] sendMessage response: {"ok":true,"result":{"message_id":3896,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775491738,"text":"\ud83c\udf0d International Transfer Management\n\nInternational Transfer services are not enabled by default.\n\nBefore activation, you are required to complete a mandatory verification process, including:\n\u2022 Basic AML information\n\u2022 Identity document verification\n\u2022 Short video identity confirmation\n\nPlease choose one of the options below to proceed.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start Int Transfer Verification","callback_data":"int_transfer_start_verification"}],[{"text":"\ud83d\udcca Verification Status","callback_data":"int_transfer_verification_status"}],[{"text":"\ud83c\udd98 Int Transfer Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-06 16:09:00] BOT HIT webhook request received
[2026-04-06 16:09:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 16:09:01] sendMessage response: {"ok":true,"result":{"message_id":3897,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775491741,"text":"\ud83c\udf0d International Transfer Service Activation\n\nThank you for your interest in activating International Transfer services with FinoviaPay.\n\nFor your security and to comply with international regulatory requirements, this service is not enabled by default.\n\nBefore activation, all customers are required to complete a mandatory verification process, which includes:\n\n\u2022 Basic AML information\n\u2022 Identity document verification\n\u2022 Short video identity confirmation\n\n\u23f1 Estimated completion time: 2\u20133 minutes\n\ud83d\udd52 Review time: 24\u201372 hours\n\nPlease choose an option below to proceed.","entities":[{"offset":3,"length":41,"type":"bold"},{"offset":460,"length":26,"type":"bold"},{"offset":502,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Continue Verification","callback_data":"int_transfer_continue_verification"}],[{"text":"\u274c Cancel","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 16:09:03] BOT HIT webhook request received
[2026-04-06 16:09:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 16:09:04] sendMessage response: {"ok":true,"result":{"message_id":3898,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775491744,"text":"\ud83d\udc64 Full Name\n\nPlease enter your full legal name exactly as it appears on your identification document.","entities":[{"offset":3,"length":9,"type":"bold"}]}}
[2026-04-06 16:09:08] BOT HIT webhook request received
[2026-04-06 16:09:08] sendMessage response: {"ok":true,"result":{"message_id":3900,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775491748,"text":"\ud83d\udcc5 Date of Birth\n\nPlease enter your date of birth in the following format:\n\nDD/MM/YYYY","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-04-06 16:09:12] BOT HIT webhook request received
[2026-04-06 16:09:13] sendMessage response: {"ok":true,"result":{"message_id":3902,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775491753,"text":"The date format appears incorrect. Please enter your date of birth as DD/MM/YYYY."}}
[2026-04-06 16:09:19] BOT HIT webhook request received
[2026-04-06 16:09:20] sendMessage response: {"ok":true,"result":{"message_id":3904,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775491760,"text":"\ud83c\udf0d Country of Residence\n\nPlease enter your current country of residence.","entities":[{"offset":3,"length":20,"type":"bold"}]}}
[2026-04-06 16:09:22] BOT HIT webhook request received
[2026-04-06 16:09:22] sendMessage response: {"ok":true,"result":{"message_id":3906,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775491762,"text":"\ud83e\udeaa Nationality\n\nPlease specify your nationality as per your official identification.","entities":[{"offset":3,"length":11,"type":"bold"}]}}
[2026-04-06 16:09:24] BOT HIT webhook request received
[2026-04-06 16:09:24] sendMessage response: {"ok":true,"result":{"message_id":3908,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775491764,"text":"\ud83d\udcbc Occupation\n\nPlease provide your current occupation or employment status.","entities":[{"offset":3,"length":10,"type":"bold"}]}}
[2026-04-06 16:09:26] BOT HIT webhook request received
[2026-04-06 16:09:26] sendMessage response: {"ok":true,"result":{"message_id":3910,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775491766,"text":"\ud83d\udcb0 Source of Funds\n\nPlease specify the primary source of funds you intend to use for international transfers.\n\nExamples:\n\u2022 Salary / Employment Income\n\u2022 Business Income\n\u2022 Savings\n\u2022 Investments\n\u2022 Other (please specify)","entities":[{"offset":3,"length":15,"type":"bold"}]}}
[2026-04-06 16:09:28] BOT HIT webhook request received
[2026-04-06 16:09:28] sendMessage response: {"ok":true,"result":{"message_id":3912,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775491768,"text":"\ud83d\udcca Expected Monthly Transfer Volume\n\nPlease indicate your expected monthly transfer amount in EUR.\n\nExample: 500, 1000, 5000","entities":[{"offset":3,"length":32,"type":"bold"}]}}
[2026-04-06 16:09:30] BOT HIT webhook request received
[2026-04-06 16:09:31] sendMessage response: {"ok":true,"result":{"message_id":3914,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775491771,"text":"\ud83c\udfaf Purpose of Transfers\n\nPlease specify the main purpose of your international transfers.\n\nExamples:\n\u2022 Family Support\n\u2022 Personal Transfers\n\u2022 Business Payments\n\u2022 Education Expenses\n\u2022 Medical Support","entities":[{"offset":3,"length":20,"type":"bold"}]}}
[2026-04-06 16:09:32] BOT HIT webhook request received
[2026-04-06 16:09:33] sendMessage response: {"ok":true,"result":{"message_id":3916,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775491773,"text":"\ud83e\udd1d Beneficiary Relationship\n\nPlease specify your relationship with the intended recipient(s).\n\nExamples:\n\u2022 Family Member\n\u2022 Personal Contact\n\u2022 Business Partner\n\u2022 Own Account","entities":[{"offset":3,"length":24,"type":"bold"}]}}
[2026-04-06 16:09:34] BOT HIT webhook request received
[2026-04-06 16:09:35] sendMessage response: {"ok":true,"result":{"message_id":3918,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775491775,"text":"\u2696\ufe0f Politically Exposed Person (PEP)\n\nAre you or any of your close associates a politically exposed person?","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Yes","callback_data":"int_transfer_pep_yes"},{"text":"No","callback_data":"int_transfer_pep_no"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 16:09:36] BOT HIT webhook request received
[2026-04-06 16:09:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 16:09:37] sendMessage response: {"ok":true,"result":{"message_id":3919,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775491777,"text":"\u26a0\ufe0f Third-Party Transactions\n\nAre you acting on behalf of another individual or entity for these transfers?","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Yes","callback_data":"int_transfer_third_party_yes"},{"text":"No","callback_data":"int_transfer_third_party_no"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 16:09:39] BOT HIT webhook request received
[2026-04-06 16:09:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 16:09:39] sendMessage response: {"ok":true,"result":{"message_id":3920,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775491779,"text":"\ud83d\udcdc Source of Funds Declaration\n\nDo you confirm that all funds used for international transfers are obtained from legal and verifiable sources?","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Yes","callback_data":"int_transfer_legal_funds_yes"},{"text":"No","callback_data":"int_transfer_legal_funds_no"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 16:10:17] BOT HIT webhook request received
[2026-04-06 16:10:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 16:10:18] sendMessage response: {"ok":true,"result":{"message_id":3921,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775491818,"text":"\ud83c\udf10 Transfer Experience\n\nHave you previously used international banking or remittance services?","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Yes","callback_data":"int_transfer_experience_yes"},{"text":"No","callback_data":"int_transfer_experience_no"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 16:10:20] BOT HIT webhook request received
[2026-04-06 16:10:20] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 16:10:21] sendMessage response: {"ok":true,"result":{"message_id":3922,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775491821,"text":"\ud83e\udeaa Identity Verification\n\nPlease select the type of identification document you would like to submit.\n\nEnsure that the document is valid and clearly visible.","entities":[{"offset":3,"length":21,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa National ID Card","callback_data":"int_transfer_doc_type_national_id_card"}],[{"text":"\ud83d\udcd8 Passport","callback_data":"int_transfer_doc_type_passport"}],[{"text":"\ud83c\udfe0 Residence Permit","callback_data":"int_transfer_doc_type_residence_permit"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 16:10:22] BOT HIT webhook request received
[2026-04-06 16:10:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 16:10:23] sendMessage response: {"ok":true,"result":{"message_id":3923,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775491823,"text":"\ud83d\udd22 Document Number\n\nPlease enter your identification document number exactly as shown on your document.","entities":[{"offset":3,"length":15,"type":"bold"}]}}
[2026-04-06 16:10:25] BOT HIT webhook request received
[2026-04-06 16:10:25] sendMessage response: {"ok":true,"result":{"message_id":3925,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775491825,"text":"\ud83d\udcf8 Document Upload \u2013 Front Side\n\nPlease upload a clear image of the front side of your identification document.\n\nEnsure:\n\u2022 All text is readable\n\u2022 No glare or blur\n\u2022 Full document is visible","entities":[{"offset":3,"length":28,"type":"bold"}]}}
[2026-04-06 16:10:30] BOT HIT webhook request received
[2026-04-06 16:10:32] sendMessage response: {"ok":true,"result":{"message_id":3927,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775491832,"text":"\ud83d\udcf8 Document Upload \u2013 Back Side\n\nPlease upload a clear image of the back side of your identification document.\n\nIf your document does not have a back side, you may upload the same document again for record purposes.","entities":[{"offset":3,"length":27,"type":"bold"}]}}
[2026-04-06 16:10:37] BOT HIT webhook request received
[2026-04-06 16:10:39] sendMessage response: {"ok":true,"result":{"message_id":3929,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775491839,"text":"\ud83e\udd33 Identity Confirmation\n\nPlease upload a selfie holding your identification document.\n\nThis step is optional but recommended to help speed up your verification process.","entities":[{"offset":3,"length":21,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u23ed\ufe0f Skip Selfie","callback_data":"int_transfer_skip_selfie"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 16:10:49] BOT HIT webhook request received
[2026-04-06 16:10:51] sendMessage response: {"ok":true,"result":{"message_id":3931,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775491851,"text":"\ud83c\udfa5 Video Verification Required\n\nPlease record and upload a short video for identity confirmation.\n\nInstructions:\n\u2022 Your face must be clearly visible\n\u2022 Do not wear sunglasses, cap, or face covering\n\u2022 Hold your identification document in your hand\n\u2022 Clearly state the following:\n\n\"My name is [Your Name], today\u2019s date is [DD/MM/YYYY], and I am submitting this verification for my FinoviaPay International Transfer activation.\"\n\nEnsure good lighting and a stable recording.\n\nThis step is mandatory for security verification.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":99,"length":13,"type":"bold"}]}}
[2026-04-06 16:10:57] BOT HIT webhook request received
[2026-04-06 16:10:58] sendMessage response: {"ok":true,"result":{"message_id":3933,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775491858,"text":"Please upload your short video verification to continue."}}
[2026-04-06 16:11:15] BOT HIT webhook request received
[2026-04-06 16:11:18] sendMessage response: {"ok":true,"result":{"message_id":3935,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775491878,"text":"\ud83d\udcd1 Verification Summary\n\nPlease review your submitted information carefully:\n\n\u2022 Full Name: Dhdhdhd\n\u2022 Date of Birth: 23/11/1999\n\u2022 Country of Residence: Hsdvd\n\u2022 Nationality: Bdbdd\n\u2022 Occupation: Dbbddv\n\u2022 Source of Funds: Dvdbbd\n\u2022 Expected Monthly Volume: 100.00 EUR\n\u2022 Transfer Purpose: Dbdbd\n\u2022 Beneficiary Relationship: Dhdhdh\n\u2022 Politically Exposed Person: NO\n\u2022 Third-Party Transactions: NO\n\u2022 Legal Funds Confirmed: YES\n\u2022 Prior Transfer Experience: YES\n\u2022 Document Type: National ID Card\n\u2022 Document Number: **bdbd\n\u2022 Document Front: Received\n\u2022 Document Back: Received\n\u2022 Selfie: Received\n\u2022 Video Verification: Received\n\n\u26a0\ufe0f Declaration: By proceeding, you confirm that all provided information is accurate and complete. Providing false or misleading information may result in the rejection of your request.","entities":[{"offset":3,"length":20,"type":"bold"},{"offset":80,"length":10,"type":"bold"},{"offset":101,"length":14,"type":"bold"},{"offset":129,"length":21,"type":"bold"},{"offset":159,"length":12,"type":"bold"},{"offset":180,"length":11,"type":"bold"},{"offset":201,"length":16,"type":"bold"},{"offset":227,"length":24,"type":"bold"},{"offset":265,"length":17,"type":"bold"},{"offset":291,"length":25,"type":"bold"},{"offset":326,"length":27,"type":"bold"},{"offset":359,"length":25,"type":"bold"},{"offset":390,"length":22,"type":"bold"},{"offset":419,"length":26,"type":"bold"},{"offset":452,"length":14,"type":"bold"},{"offset":486,"length":16,"type":"bold"},{"offset":512,"length":15,"type":"bold"},{"offset":539,"length":14,"type":"bold"},{"offset":565,"length":7,"type":"bold"},{"offset":584,"length":19,"type":"bold"},{"offset":617,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Submit Verification","callback_data":"int_transfer_submit_verification"}],[{"text":"\ud83d\udd04 Cancel and Restart","callback_data":"int_transfer_restart_verification"}],[{"text":"\u274c Cancel","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 16:11:21] BOT HIT webhook request received
[2026-04-06 16:11:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 16:11:22] sendMessage response: {"ok":true,"result":{"message_id":3936,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775491882,"text":"\u2705 Verification Submitted Successfully\n\nDear Customer,\n\nYour International Transfer verification request has been submitted successfully.\n\n\ud83d\udccc Reference ID: ITV-20260406-65DC45\n\ud83d\udcc5 Submission Date: 06/04/2026 16:11\n\nOur compliance team will review your request within 24\u201372 hours.\n\nYou will be notified once your verification has been completed.\n\n\u2014 FinoviaPay Compliance Department\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":35,"type":"bold"},{"offset":141,"length":13,"type":"bold"},{"offset":178,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcca Check Status","callback_data":"int_transfer_verification_status"}],[{"text":"\u2b05\ufe0f Back","callback_data":"int_transfer_management_menu"}]]}}}
[2026-04-06 16:19:34] BOT HIT webhook request received
[2026-04-06 16:19:34] sendMessage response: {"ok":true,"result":{"message_id":3939,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775492374,"text":"\ud83d\udd12 Secure Session Expired\n\nFor your protection, your FinoviaPay secure session has expired due to inactivity.\n\nPlease complete the verification process again to continue using protected banking services.","entities":[{"offset":3,"length":22,"type":"bold"}]}}
[2026-04-06 16:19:35] sendMessage response: {"ok":true,"result":{"message_id":3940,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775492374,"text":"Please begin the secure identification process again.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-06 16:19:39] BOT HIT webhook request received
[2026-04-06 16:19:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 16:19:40] sendMessage response: {"ok":true,"result":{"message_id":3941,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775492380,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-06 16:19:44] BOT HIT webhook request received
[2026-04-06 16:19:44] sendMessage response: {"ok":true,"result":{"message_id":3943,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775492384,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-06 16:19:48] BOT HIT webhook request received
[2026-04-06 16:19:48] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-06 16:19:48] DOB verification blocked match=no
[2026-04-06 16:19:48] DOB verification active/general match=yes user_id=5 status=active
[2026-04-06 16:19:48] sendMessage response: {"ok":true,"result":{"message_id":3945,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775492388,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******m@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-06 16:20:39] BOT HIT webhook request received
[2026-04-06 16:20:39] sendMessage response: {"ok":true,"result":{"message_id":3947,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775492439,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-06 16:20:40] sendMessage response: {"ok":true,"result":{"message_id":3948,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775492440,"text":"\ud83d\udd12 Secure Session Active\n\nYour protected FinoviaPay session is now active.\n\nFor your security, the session will expire automatically after 5 minutes of inactivity.","entities":[{"offset":3,"length":21,"type":"bold"}]}}
[2026-04-06 16:20:40] sendMessage response: {"ok":true,"result":{"message_id":3949,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775492440,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":19,"type":"url"},{"offset":287,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-06 16:20:42] BOT HIT webhook request received
[2026-04-06 16:20:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 16:20:43] sendMessage response: {"ok":true,"result":{"message_id":3950,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775492443,"text":"\ud83d\udcb8 FinoviaPay Transfer Services\n\nWelcome to FinoviaPay Transfer Services.\n\nPlease select one of the available transfer management options below.","entities":[{"offset":3,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc2 Transfer Management","callback_data":"transfer_management_menu"}],[{"text":"\ud83c\udd98 Support / Help","callback_data":"transfer_services_support_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-06 16:20:45] BOT HIT webhook request received
[2026-04-06 16:20:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 16:20:46] sendMessage response: {"ok":true,"result":{"message_id":3951,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775492445,"text":"\ud83d\udcc2 Transfer Management\n\nPlease select the transfer service you would like to manage.\n\nAvailable categories include International Transfers, SEPA Transfers, and Wallet Transfers.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf0d Int Transfer Management","callback_data":"int_transfer_management_menu"}],[{"text":"\ud83c\uddea\ud83c\uddfa Sepa Transfer Management","callback_data":"sepa_transfer_management_menu"}],[{"text":"\ud83d\udcf2 Wallet Transfer Management","callback_data":"wallet_transfer_management_menu"}],[{"text":"\u21a9\ufe0f Return to Transfer Services","callback_data":"transfer_services_menu"}]]}}}
[2026-04-06 16:20:47] BOT HIT webhook request received
[2026-04-06 16:20:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 16:20:48] sendMessage response: {"ok":true,"result":{"message_id":3952,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775492448,"text":"\ud83c\udf0d International Transfer Management\n\nInternational Transfer services are not enabled by default.\n\nBefore activation, you are required to complete a mandatory verification process, including:\n\u2022 Basic AML information\n\u2022 Identity document verification\n\u2022 Short video identity confirmation\n\nPlease choose one of the options below to proceed.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start Int Transfer Verification","callback_data":"int_transfer_start_verification"}],[{"text":"\ud83d\udcca Verification Status","callback_data":"int_transfer_verification_status"}],[{"text":"\ud83c\udd98 Int Transfer Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-06 16:20:52] BOT HIT webhook request received
[2026-04-06 16:20:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 16:20:53] sendMessage response: {"ok":true,"result":{"message_id":3953,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775492453,"text":"\ud83d\udcca Verification Status\n\nYour verification request could not be approved at this time.\n\nReference ID: ITV-20260406-65DC45\nCurrent Status: REJECTED\nService Access: Not Enabled\nSubmitted On: 06 Apr 2026 12:11","entities":[{"offset":3,"length":19,"type":"bold"},{"offset":87,"length":13,"type":"bold"},{"offset":121,"length":15,"type":"bold"},{"offset":146,"length":15,"type":"bold"},{"offset":174,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start Int Transfer Verification","callback_data":"int_transfer_start_verification"}],[{"text":"\ud83d\udcca Verification Status","callback_data":"int_transfer_verification_status"}],[{"text":"\ud83c\udd98 Int Transfer Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-06 16:20:57] BOT HIT webhook request received
[2026-04-06 16:20:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 16:20:58] sendMessage response: {"ok":true,"result":{"message_id":3954,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775492458,"text":"\ud83c\udd98 International Transfer Help\n\nTo activate International Transfer services, you must first complete the required compliance verification.\n\nThis includes:\n\u2022 Basic AML information\n\u2022 Identity document verification\n\u2022 Short video confirmation\n\nImportant guidance:\n\u2022 Please provide accurate information only\n\u2022 Ensure your document images are clear and readable\n\u2022 Record your video in good lighting\n\u2022 Your face and document must be clearly visible\n\nYou may use the verification option to begin your request.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":140,"length":14,"type":"bold"},{"offset":240,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start Int Transfer Verification","callback_data":"int_transfer_start_verification"}],[{"text":"\ud83d\udcca Verification Status","callback_data":"int_transfer_verification_status"}],[{"text":"\ud83c\udd98 Int Transfer Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-06 16:21:02] BOT HIT webhook request received
[2026-04-06 16:21:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 16:21:03] sendMessage response: {"ok":true,"result":{"message_id":3955,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775492463,"text":"\ud83d\udcc2 Transfer Management\n\nPlease select the transfer service you would like to manage.\n\nAvailable categories include International Transfers, SEPA Transfers, and Wallet Transfers.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf0d Int Transfer Management","callback_data":"int_transfer_management_menu"}],[{"text":"\ud83c\uddea\ud83c\uddfa Sepa Transfer Management","callback_data":"sepa_transfer_management_menu"}],[{"text":"\ud83d\udcf2 Wallet Transfer Management","callback_data":"wallet_transfer_management_menu"}],[{"text":"\u21a9\ufe0f Return to Transfer Services","callback_data":"transfer_services_menu"}]]}}}
[2026-04-06 16:21:06] BOT HIT webhook request received
[2026-04-06 16:21:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 16:21:07] sendMessage response: {"ok":true,"result":{"message_id":3956,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775492467,"text":"\ud83c\udf0d International Transfer Management\n\nInternational Transfer services are not enabled by default.\n\nBefore activation, you are required to complete a mandatory verification process, including:\n\u2022 Basic AML information\n\u2022 Identity document verification\n\u2022 Short video identity confirmation\n\nPlease choose one of the options below to proceed.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start Int Transfer Verification","callback_data":"int_transfer_start_verification"}],[{"text":"\ud83d\udcca Verification Status","callback_data":"int_transfer_verification_status"}],[{"text":"\ud83c\udd98 Int Transfer Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-06 16:21:08] BOT HIT webhook request received
[2026-04-06 16:21:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 16:21:09] sendMessage response: {"ok":true,"result":{"message_id":3957,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775492469,"text":"\ud83c\udd98 International Transfer Help\n\nTo activate International Transfer services, you must first complete the required compliance verification.\n\nThis includes:\n\u2022 Basic AML information\n\u2022 Identity document verification\n\u2022 Short video confirmation\n\nImportant guidance:\n\u2022 Please provide accurate information only\n\u2022 Ensure your document images are clear and readable\n\u2022 Record your video in good lighting\n\u2022 Your face and document must be clearly visible\n\nYou may use the verification option to begin your request.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":140,"length":14,"type":"bold"},{"offset":240,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start Int Transfer Verification","callback_data":"int_transfer_start_verification"}],[{"text":"\ud83d\udcca Verification Status","callback_data":"int_transfer_verification_status"}],[{"text":"\ud83c\udd98 Int Transfer Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-06 16:23:39] BOT HIT webhook request received
[2026-04-06 16:23:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 16:23:40] sendMessage response: {"ok":true,"result":{"message_id":3958,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775492620,"text":"\ud83c\udf0d International Transfer Service Activation\n\nThank you for your interest in activating International Transfer services with FinoviaPay.\n\nFor your security and to comply with international regulatory requirements, this service is not enabled by default.\n\nBefore activation, all customers are required to complete a mandatory verification process, which includes:\n\n\u2022 Basic AML information\n\u2022 Identity document verification\n\u2022 Short video identity confirmation\n\n\u23f1 Estimated completion time: 2\u20133 minutes\n\ud83d\udd52 Review time: 24\u201372 hours\n\nPlease choose an option below to proceed.","entities":[{"offset":3,"length":41,"type":"bold"},{"offset":460,"length":26,"type":"bold"},{"offset":502,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Continue Verification","callback_data":"int_transfer_continue_verification"}],[{"text":"\u274c Cancel","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 16:23:41] BOT HIT webhook request received
[2026-04-06 16:23:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 16:23:42] sendMessage response: {"ok":true,"result":{"message_id":3959,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775492622,"text":"\ud83d\udc64 Full Name\n\nPlease enter your full legal name exactly as it appears on your identification document.","entities":[{"offset":3,"length":9,"type":"bold"}]}}
[2026-04-06 16:23:45] BOT HIT webhook request received
[2026-04-06 16:23:45] sendMessage response: {"ok":true,"result":{"message_id":3961,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775492625,"text":"\ud83d\udcc5 Date of Birth\n\nPlease enter your date of birth in the following format:\n\nDD/MM/YYYY","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-04-06 16:23:50] BOT HIT webhook request received
[2026-04-06 16:23:50] sendMessage response: {"ok":true,"result":{"message_id":3963,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775492630,"text":"The date format appears incorrect. Please enter your date of birth as DD/MM/YYYY."}}
[2026-04-06 16:23:56] BOT HIT webhook request received
[2026-04-06 16:23:57] sendMessage response: {"ok":true,"result":{"message_id":3965,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775492637,"text":"\ud83c\udf0d Country of Residence\n\nPlease enter your current country of residence.","entities":[{"offset":3,"length":20,"type":"bold"}]}}
[2026-04-06 16:23:59] BOT HIT webhook request received
[2026-04-06 16:23:59] sendMessage response: {"ok":true,"result":{"message_id":3967,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775492639,"text":"\ud83e\udeaa Nationality\n\nPlease specify your nationality as per your official identification.","entities":[{"offset":3,"length":11,"type":"bold"}]}}
[2026-04-06 16:24:01] BOT HIT webhook request received
[2026-04-06 16:24:01] sendMessage response: {"ok":true,"result":{"message_id":3969,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775492641,"text":"\ud83d\udcbc Occupation\n\nPlease provide your current occupation or employment status.","entities":[{"offset":3,"length":10,"type":"bold"}]}}
[2026-04-06 16:24:03] BOT HIT webhook request received
[2026-04-06 16:24:03] sendMessage response: {"ok":true,"result":{"message_id":3971,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775492643,"text":"\ud83d\udcb0 Source of Funds\n\nPlease specify the primary source of funds you intend to use for international transfers.\n\nExamples:\n\u2022 Salary / Employment Income\n\u2022 Business Income\n\u2022 Savings\n\u2022 Investments\n\u2022 Other (please specify)","entities":[{"offset":3,"length":15,"type":"bold"}]}}
[2026-04-06 16:24:05] BOT HIT webhook request received
[2026-04-06 16:24:05] sendMessage response: {"ok":true,"result":{"message_id":3973,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775492645,"text":"\ud83d\udcca Expected Monthly Transfer Volume\n\nPlease indicate your expected monthly transfer amount in EUR.\n\nExample: 500, 1000, 5000","entities":[{"offset":3,"length":32,"type":"bold"}]}}
[2026-04-06 16:24:09] BOT HIT webhook request received
[2026-04-06 16:24:10] sendMessage response: {"ok":true,"result":{"message_id":3975,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775492650,"text":"\ud83c\udfaf Purpose of Transfers\n\nPlease specify the main purpose of your international transfers.\n\nExamples:\n\u2022 Family Support\n\u2022 Personal Transfers\n\u2022 Business Payments\n\u2022 Education Expenses\n\u2022 Medical Support","entities":[{"offset":3,"length":20,"type":"bold"}]}}
[2026-04-06 16:24:11] BOT HIT webhook request received
[2026-04-06 16:24:12] sendMessage response: {"ok":true,"result":{"message_id":3977,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775492652,"text":"\ud83e\udd1d Beneficiary Relationship\n\nPlease specify your relationship with the intended recipient(s).\n\nExamples:\n\u2022 Family Member\n\u2022 Personal Contact\n\u2022 Business Partner\n\u2022 Own Account","entities":[{"offset":3,"length":24,"type":"bold"}]}}
[2026-04-06 16:24:13] BOT HIT webhook request received
[2026-04-06 16:24:14] sendMessage response: {"ok":true,"result":{"message_id":3979,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775492654,"text":"\u2696\ufe0f Politically Exposed Person (PEP)\n\nAre you or any of your close associates a politically exposed person?","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Yes","callback_data":"int_transfer_pep_yes"},{"text":"No","callback_data":"int_transfer_pep_no"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 16:24:16] BOT HIT webhook request received
[2026-04-06 16:24:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 16:24:16] sendMessage response: {"ok":true,"result":{"message_id":3980,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775492656,"text":"\u26a0\ufe0f Third-Party Transactions\n\nAre you acting on behalf of another individual or entity for these transfers?","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Yes","callback_data":"int_transfer_third_party_yes"},{"text":"No","callback_data":"int_transfer_third_party_no"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 16:24:18] BOT HIT webhook request received
[2026-04-06 16:24:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 16:24:20] sendMessage response: {"ok":true,"result":{"message_id":3981,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775492659,"text":"\ud83d\udcdc Source of Funds Declaration\n\nDo you confirm that all funds used for international transfers are obtained from legal and verifiable sources?","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Yes","callback_data":"int_transfer_legal_funds_yes"},{"text":"No","callback_data":"int_transfer_legal_funds_no"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 16:24:21] BOT HIT webhook request received
[2026-04-06 16:24:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 16:24:22] sendMessage response: {"ok":true,"result":{"message_id":3982,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775492662,"text":"\ud83c\udf10 Transfer Experience\n\nHave you previously used international banking or remittance services?","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Yes","callback_data":"int_transfer_experience_yes"},{"text":"No","callback_data":"int_transfer_experience_no"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 16:24:24] BOT HIT webhook request received
[2026-04-06 16:24:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 16:24:25] sendMessage response: {"ok":true,"result":{"message_id":3983,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775492665,"text":"\ud83e\udeaa Identity Verification\n\nPlease select the type of identification document you would like to submit.\n\nEnsure that the document is valid and clearly visible.","entities":[{"offset":3,"length":21,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa National ID Card","callback_data":"int_transfer_doc_type_national_id_card"}],[{"text":"\ud83d\udcd8 Passport","callback_data":"int_transfer_doc_type_passport"}],[{"text":"\ud83c\udfe0 Residence Permit","callback_data":"int_transfer_doc_type_residence_permit"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 16:24:26] BOT HIT webhook request received
[2026-04-06 16:24:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 16:24:27] sendMessage response: {"ok":true,"result":{"message_id":3984,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775492667,"text":"\ud83d\udd22 Document Number\n\nPlease enter your identification document number exactly as shown on your document.","entities":[{"offset":3,"length":15,"type":"bold"}]}}
[2026-04-06 16:24:30] BOT HIT webhook request received
[2026-04-06 16:24:30] sendMessage response: {"ok":true,"result":{"message_id":3986,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775492670,"text":"\ud83d\udcf8 Document Upload \u2013 Front Side\n\nPlease upload a clear image of the front side of your identification document.\n\nEnsure:\n\u2022 All text is readable\n\u2022 No glare or blur\n\u2022 Full document is visible","entities":[{"offset":3,"length":28,"type":"bold"}]}}
[2026-04-06 16:24:35] BOT HIT webhook request received
[2026-04-06 16:24:37] sendMessage response: {"ok":true,"result":{"message_id":3988,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775492677,"text":"\ud83d\udcf8 Document Upload \u2013 Back Side\n\nPlease upload a clear image of the back side of your identification document.\n\nIf your document does not have a back side, you may upload the same document again for record purposes.","entities":[{"offset":3,"length":27,"type":"bold"}]}}
[2026-04-06 16:24:41] BOT HIT webhook request received
[2026-04-06 16:24:44] sendMessage response: {"ok":true,"result":{"message_id":3990,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775492684,"text":"\ud83e\udd33 Identity Confirmation\n\nPlease upload a selfie holding your identification document.\n\nThis step is optional but recommended to help speed up your verification process.","entities":[{"offset":3,"length":21,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u23ed\ufe0f Skip Selfie","callback_data":"int_transfer_skip_selfie"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 16:24:50] BOT HIT webhook request received
[2026-04-06 16:24:52] sendMessage response: {"ok":true,"result":{"message_id":3992,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775492692,"text":"\ud83c\udfa5 Video Verification Required\n\nPlease record and upload a short video for identity confirmation.\n\nInstructions:\n\u2022 Your face must be clearly visible\n\u2022 Do not wear sunglasses, cap, or face covering\n\u2022 Hold your identification document in your hand\n\u2022 Clearly state the following:\n\n\"My name is [Your Name], today\u2019s date is [DD/MM/YYYY], and I am submitting this verification for my FinoviaPay International Transfer activation.\"\n\nEnsure good lighting and a stable recording.\n\nThis step is mandatory for security verification.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":99,"length":13,"type":"bold"}]}}
[2026-04-06 16:25:04] BOT HIT webhook request received
[2026-04-06 16:25:07] sendMessage response: {"ok":true,"result":{"message_id":3994,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775492707,"text":"\ud83d\udcd1 Verification Summary\n\nPlease review your submitted information carefully:\n\n\u2022 Full Name: Zbdhdhdd\n\u2022 Date of Birth: 01/01/2000\n\u2022 Country of Residence: Bzbdd\n\u2022 Nationality: Bdbdbd\n\u2022 Occupation: Hdhdhd\n\u2022 Source of Funds: Dvdvbd\n\u2022 Expected Monthly Volume: 100.00 EUR\n\u2022 Transfer Purpose: Jdbd\n\u2022 Beneficiary Relationship: Jdhd\n\u2022 Politically Exposed Person: NO\n\u2022 Third-Party Transactions: NO\n\u2022 Legal Funds Confirmed: YES\n\u2022 Prior Transfer Experience: YES\n\u2022 Document Type: National ID Card\n\u2022 Document Number: **dhdh\n\u2022 Document Front: Received\n\u2022 Document Back: Received\n\u2022 Selfie: Received\n\u2022 Video Verification: Received\n\n\u26a0\ufe0f Declaration: By proceeding, you confirm that all provided information is accurate and complete. Providing false or misleading information may result in the rejection of your request.","entities":[{"offset":3,"length":20,"type":"bold"},{"offset":80,"length":10,"type":"bold"},{"offset":102,"length":14,"type":"bold"},{"offset":130,"length":21,"type":"bold"},{"offset":160,"length":12,"type":"bold"},{"offset":182,"length":11,"type":"bold"},{"offset":203,"length":16,"type":"bold"},{"offset":229,"length":24,"type":"bold"},{"offset":267,"length":17,"type":"bold"},{"offset":292,"length":25,"type":"bold"},{"offset":325,"length":27,"type":"bold"},{"offset":358,"length":25,"type":"bold"},{"offset":389,"length":22,"type":"bold"},{"offset":418,"length":26,"type":"bold"},{"offset":451,"length":14,"type":"bold"},{"offset":485,"length":16,"type":"bold"},{"offset":511,"length":15,"type":"bold"},{"offset":538,"length":14,"type":"bold"},{"offset":564,"length":7,"type":"bold"},{"offset":583,"length":19,"type":"bold"},{"offset":616,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Submit Verification","callback_data":"int_transfer_submit_verification"}],[{"text":"\ud83d\udd04 Cancel and Restart","callback_data":"int_transfer_restart_verification"}],[{"text":"\u274c Cancel","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 16:25:09] BOT HIT webhook request received
[2026-04-06 16:25:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 16:25:17] BOT HIT webhook request received
[2026-04-06 16:25:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 16:42:52] BOT HIT webhook request received
[2026-04-06 16:42:53] sendMessage response: {"ok":true,"result":{"message_id":3995,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775493773,"text":"\ud83d\udd12 Secure Session Expired\n\nFor your protection, your FinoviaPay secure session has expired due to inactivity.\n\nPlease complete the verification process again to continue using protected banking services.","entities":[{"offset":3,"length":22,"type":"bold"}]}}
[2026-04-06 16:42:53] sendMessage response: {"ok":true,"result":{"message_id":3996,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775493773,"text":"Please begin the secure identification process again.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-06 16:42:54] BOT HIT webhook request received
[2026-04-06 16:42:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 16:42:55] sendMessage response: {"ok":true,"result":{"message_id":3997,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775493774,"text":"\ud83c\udf0d International Transfer Service Activation\n\nThank you for your interest in activating International Transfer services with FinoviaPay.\n\nFor your security and to comply with international regulatory requirements, this service is not enabled by default.\n\nBefore activation, all customers are required to complete a mandatory verification process, which includes:\n\n\u2022 Basic AML information\n\u2022 Identity document verification\n\u2022 Short video identity confirmation\n\n\u23f1 Estimated completion time: 2\u20133 minutes\n\ud83d\udd52 Review time: 24\u201372 hours\n\nPlease choose an option below to proceed.","entities":[{"offset":3,"length":41,"type":"bold"},{"offset":460,"length":26,"type":"bold"},{"offset":502,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Continue Verification","callback_data":"int_transfer_continue_verification"}],[{"text":"\u274c Cancel","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 17:34:00] BOT HIT webhook request received
[2026-04-06 17:34:00] sendMessage response: {"ok":true,"result":{"message_id":3999,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775496840,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-06 17:34:02] BOT HIT webhook request received
[2026-04-06 17:34:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 17:34:03] sendMessage response: {"ok":true,"result":{"message_id":4000,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775496843,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-06 17:34:07] BOT HIT webhook request received
[2026-04-06 17:34:07] sendMessage response: {"ok":true,"result":{"message_id":4002,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775496847,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-06 17:34:12] BOT HIT webhook request received
[2026-04-06 17:34:12] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-06 17:34:12] DOB verification blocked match=no
[2026-04-06 17:34:12] DOB verification active/general match=yes user_id=5 status=active
[2026-04-06 17:34:12] sendMessage response: {"ok":true,"result":{"message_id":4004,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775496852,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******m@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-06 17:34:31] BOT HIT webhook request received
[2026-04-06 17:34:31] sendMessage response: {"ok":true,"result":{"message_id":4006,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775496871,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-06 17:34:32] sendMessage response: {"ok":true,"result":{"message_id":4007,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775496872,"text":"\ud83d\udd12 Secure Session Active\n\nYour protected FinoviaPay session is now active.\n\nFor your security, the session will expire automatically after 5 minutes of inactivity.","entities":[{"offset":3,"length":21,"type":"bold"}]}}
[2026-04-06 17:34:32] sendMessage response: {"ok":true,"result":{"message_id":4008,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775496872,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":19,"type":"url"},{"offset":287,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-06 17:34:34] BOT HIT webhook request received
[2026-04-06 17:34:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 17:34:35] sendMessage response: {"ok":true,"result":{"message_id":4009,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775496875,"text":"\ud83d\udcb8 FinoviaPay Transfer Services\n\nWelcome to FinoviaPay Transfer Services.\n\nPlease select one of the available transfer management options below.","entities":[{"offset":3,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc2 Transfer Management","callback_data":"transfer_management_menu"}],[{"text":"\ud83c\udd98 Support / Help","callback_data":"transfer_services_support_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-06 17:34:36] BOT HIT webhook request received
[2026-04-06 17:34:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 17:34:37] sendMessage response: {"ok":true,"result":{"message_id":4010,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775496877,"text":"\ud83d\udcc2 Transfer Management\n\nPlease select the transfer service you would like to manage.\n\nAvailable categories include International Transfers, SEPA Transfers, and Wallet Transfers.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf0d Int Transfer Management","callback_data":"int_transfer_management_menu"}],[{"text":"\ud83c\uddea\ud83c\uddfa Sepa Transfer Management","callback_data":"sepa_transfer_management_menu"}],[{"text":"\ud83d\udcf2 Wallet Transfer Management","callback_data":"wallet_transfer_management_menu"}],[{"text":"\u21a9\ufe0f Return to Transfer Services","callback_data":"transfer_services_menu"}]]}}}
[2026-04-06 17:34:38] BOT HIT webhook request received
[2026-04-06 17:34:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 17:34:39] sendMessage response: {"ok":true,"result":{"message_id":4011,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775496879,"text":"\ud83c\udf0d International Transfer Management\n\nInternational Transfer services are not enabled by default.\n\nBefore activation, you are required to complete a mandatory verification process, including:\n\u2022 Basic AML information\n\u2022 Identity document verification\n\u2022 Short video identity confirmation\n\nPlease choose one of the options below to proceed.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start Int Transfer Verification","callback_data":"int_transfer_start_verification"}],[{"text":"\ud83d\udcca Verification Status","callback_data":"int_transfer_verification_status"}],[{"text":"\ud83c\udd98 Int Transfer Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-06 17:34:40] BOT HIT webhook request received
[2026-04-06 17:34:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 17:34:41] sendMessage response: {"ok":true,"result":{"message_id":4012,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775496881,"text":"\ud83c\udf0d International Transfer Service Activation\n\nThank you for your interest in activating International Transfer services with FinoviaPay.\n\nFor your security and to comply with international regulatory requirements, this service is not enabled by default.\n\nBefore activation, all customers are required to complete a mandatory verification process, which includes:\n\n\u2022 Basic AML information\n\u2022 Identity document verification\n\u2022 Short video identity confirmation\n\n\u23f1 Estimated completion time: 2\u20133 minutes\n\ud83d\udd52 Review time: 24\u201372 hours\n\nPlease choose an option below to proceed.","entities":[{"offset":3,"length":41,"type":"bold"},{"offset":460,"length":26,"type":"bold"},{"offset":502,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Continue Verification","callback_data":"int_transfer_continue_verification"}],[{"text":"\u274c Cancel","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 17:34:42] BOT HIT webhook request received
[2026-04-06 17:34:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 17:34:43] sendMessage response: {"ok":true,"result":{"message_id":4013,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775496883,"text":"\ud83d\udc64 Full Name\n\nPlease enter your full legal name exactly as it appears on your identification document.","entities":[{"offset":3,"length":9,"type":"bold"}]}}
[2026-04-06 17:34:44] BOT HIT webhook request received
[2026-04-06 17:34:45] sendMessage response: {"ok":true,"result":{"message_id":4015,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775496885,"text":"\ud83d\udcc5 Date of Birth\n\nPlease enter your date of birth in the following format:\n\nDD/MM/YYYY","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-04-06 17:34:51] BOT HIT webhook request received
[2026-04-06 17:34:52] sendMessage response: {"ok":true,"result":{"message_id":4017,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775496892,"text":"\ud83c\udf0d Country of Residence\n\nPlease enter your current country of residence.","entities":[{"offset":3,"length":20,"type":"bold"}]}}
[2026-04-06 17:34:53] BOT HIT webhook request received
[2026-04-06 17:34:54] sendMessage response: {"ok":true,"result":{"message_id":4019,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775496894,"text":"\ud83e\udeaa Nationality\n\nPlease specify your nationality as per your official identification.","entities":[{"offset":3,"length":11,"type":"bold"}]}}
[2026-04-06 17:34:55] BOT HIT webhook request received
[2026-04-06 17:34:55] sendMessage response: {"ok":true,"result":{"message_id":4021,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775496895,"text":"\ud83d\udcbc Occupation\n\nPlease provide your current occupation or employment status.","entities":[{"offset":3,"length":10,"type":"bold"}]}}
[2026-04-06 17:34:56] BOT HIT webhook request received
[2026-04-06 17:34:57] sendMessage response: {"ok":true,"result":{"message_id":4023,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775496896,"text":"\ud83d\udcb0 Source of Funds\n\nPlease specify the primary source of funds you intend to use for international transfers.\n\nExamples:\n\u2022 Salary / Employment Income\n\u2022 Business Income\n\u2022 Savings\n\u2022 Investments\n\u2022 Other (please specify)","entities":[{"offset":3,"length":15,"type":"bold"}]}}
[2026-04-06 17:34:58] BOT HIT webhook request received
[2026-04-06 17:34:58] sendMessage response: {"ok":true,"result":{"message_id":4025,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775496898,"text":"\ud83d\udcca Expected Monthly Transfer Volume\n\nPlease indicate your expected monthly transfer amount in EUR.\n\nExample: 500, 1000, 5000","entities":[{"offset":3,"length":32,"type":"bold"}]}}
[2026-04-06 17:35:01] BOT HIT webhook request received
[2026-04-06 17:35:02] sendMessage response: {"ok":true,"result":{"message_id":4027,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775496902,"text":"\ud83c\udfaf Purpose of Transfers\n\nPlease specify the main purpose of your international transfers.\n\nExamples:\n\u2022 Family Support\n\u2022 Personal Transfers\n\u2022 Business Payments\n\u2022 Education Expenses\n\u2022 Medical Support","entities":[{"offset":3,"length":20,"type":"bold"}]}}
[2026-04-06 17:35:04] BOT HIT webhook request received
[2026-04-06 17:35:04] sendMessage response: {"ok":true,"result":{"message_id":4029,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775496904,"text":"\ud83e\udd1d Beneficiary Relationship\n\nPlease specify your relationship with the intended recipient(s).\n\nExamples:\n\u2022 Family Member\n\u2022 Personal Contact\n\u2022 Business Partner\n\u2022 Own Account","entities":[{"offset":3,"length":24,"type":"bold"}]}}
[2026-04-06 17:35:06] BOT HIT webhook request received
[2026-04-06 17:35:07] sendMessage response: {"ok":true,"result":{"message_id":4031,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775496907,"text":"\u2696\ufe0f Politically Exposed Person (PEP)\n\nAre you or any of your close associates a politically exposed person?","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Yes","callback_data":"int_transfer_pep_yes"},{"text":"No","callback_data":"int_transfer_pep_no"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 17:35:09] BOT HIT webhook request received
[2026-04-06 17:35:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 17:35:09] sendMessage response: {"ok":true,"result":{"message_id":4032,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775496909,"text":"\u26a0\ufe0f Third-Party Transactions\n\nAre you acting on behalf of another individual or entity for these transfers?","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Yes","callback_data":"int_transfer_third_party_yes"},{"text":"No","callback_data":"int_transfer_third_party_no"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 17:35:14] BOT HIT webhook request received
[2026-04-06 17:35:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 17:35:15] sendMessage response: {"ok":true,"result":{"message_id":4033,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775496915,"text":"\ud83d\udcdc Source of Funds Declaration\n\nDo you confirm that all funds used for international transfers are obtained from legal and verifiable sources?","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Yes","callback_data":"int_transfer_legal_funds_yes"},{"text":"No","callback_data":"int_transfer_legal_funds_no"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 17:35:16] BOT HIT webhook request received
[2026-04-06 17:35:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 17:35:17] sendMessage response: {"ok":true,"result":{"message_id":4034,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775496917,"text":"\ud83c\udf10 Transfer Experience\n\nHave you previously used international banking or remittance services?","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Yes","callback_data":"int_transfer_experience_yes"},{"text":"No","callback_data":"int_transfer_experience_no"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 17:35:18] BOT HIT webhook request received
[2026-04-06 17:35:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 17:35:19] sendMessage response: {"ok":true,"result":{"message_id":4035,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775496919,"text":"\ud83e\udeaa Identity Verification\n\nPlease select the type of identification document you would like to submit.\n\nEnsure that the document is valid and clearly visible.","entities":[{"offset":3,"length":21,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa National ID Card","callback_data":"int_transfer_doc_type_national_id_card"}],[{"text":"\ud83d\udcd8 Passport","callback_data":"int_transfer_doc_type_passport"}],[{"text":"\ud83c\udfe0 Residence Permit","callback_data":"int_transfer_doc_type_residence_permit"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 17:35:20] BOT HIT webhook request received
[2026-04-06 17:35:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 17:35:21] sendMessage response: {"ok":true,"result":{"message_id":4036,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775496921,"text":"\ud83d\udd22 Document Number\n\nPlease enter your identification document number exactly as shown on your document.","entities":[{"offset":3,"length":15,"type":"bold"}]}}
[2026-04-06 17:35:23] BOT HIT webhook request received
[2026-04-06 17:35:24] sendMessage response: {"ok":true,"result":{"message_id":4038,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775496924,"text":"\ud83d\udcf8 Document Upload \u2013 Front Side\n\nPlease upload a clear image of the front side of your identification document.\n\nEnsure:\n\u2022 All text is readable\n\u2022 No glare or blur\n\u2022 Full document is visible","entities":[{"offset":3,"length":28,"type":"bold"}]}}
[2026-04-06 17:35:31] BOT HIT webhook request received
[2026-04-06 17:35:32] sendMessage response: {"ok":true,"result":{"message_id":4040,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775496932,"text":"\ud83d\udcf8 Document Upload \u2013 Back Side\n\nPlease upload a clear image of the back side of your identification document.\n\nIf your document does not have a back side, you may upload the same document again for record purposes.","entities":[{"offset":3,"length":27,"type":"bold"}]}}
[2026-04-06 17:35:36] BOT HIT webhook request received
[2026-04-06 17:35:37] sendMessage response: {"ok":true,"result":{"message_id":4042,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775496937,"text":"\ud83e\udd33 Identity Confirmation\n\nPlease upload a selfie holding your identification document.\n\nThis step is optional but recommended to help speed up your verification process.","entities":[{"offset":3,"length":21,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u23ed\ufe0f Skip Selfie","callback_data":"int_transfer_skip_selfie"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 17:35:46] BOT HIT webhook request received
[2026-04-06 17:35:48] sendMessage response: {"ok":true,"result":{"message_id":4044,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775496948,"text":"\ud83c\udfa5 Video Verification Required\n\nPlease record and upload a short video for identity confirmation.\n\nInstructions:\n\u2022 Your face must be clearly visible\n\u2022 Do not wear sunglasses, cap, or face covering\n\u2022 Hold your identification document in your hand\n\u2022 Clearly state the following:\n\n\"My name is [Your Name], today\u2019s date is [DD/MM/YYYY], and I am submitting this verification for my FinoviaPay International Transfer activation.\"\n\nEnsure good lighting and a stable recording.\n\nThis step is mandatory for security verification.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":99,"length":13,"type":"bold"}]}}
[2026-04-06 17:36:02] BOT HIT webhook request received
[2026-04-06 17:36:04] sendMessage response: {"ok":true,"result":{"message_id":4046,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775496964,"text":"\ud83d\udcd1 Verification Summary\n\nPlease review your submitted information carefully:\n\n\u2022 Full Name: Hdbdbd\n\u2022 Date of Birth: 20/01/2066\n\u2022 Country of Residence: Shhd\n\u2022 Nationality: Dbdbdb\n\u2022 Occupation: Dbdbd\n\u2022 Source of Funds: Dbbd\n\u2022 Expected Monthly Volume: 100.00 EUR\n\u2022 Transfer Purpose: Dhdhd\n\u2022 Beneficiary Relationship: Dhdhd\n\u2022 Politically Exposed Person: NO\n\u2022 Third-Party Transactions: NO\n\u2022 Legal Funds Confirmed: YES\n\u2022 Prior Transfer Experience: YES\n\u2022 Document Type: National ID Card\n\u2022 Document Number: *********jjdd\n\u2022 Document Front: Received\n\u2022 Document Back: Received\n\u2022 Selfie: Received\n\u2022 Video Verification: Received\n\n\u26a0\ufe0f Declaration: By proceeding, you confirm that all provided information is accurate and complete. Providing false or misleading information may result in the rejection of your request.","entities":[{"offset":3,"length":20,"type":"bold"},{"offset":80,"length":10,"type":"bold"},{"offset":100,"length":14,"type":"bold"},{"offset":128,"length":21,"type":"bold"},{"offset":157,"length":12,"type":"bold"},{"offset":179,"length":11,"type":"bold"},{"offset":199,"length":16,"type":"bold"},{"offset":223,"length":24,"type":"bold"},{"offset":261,"length":17,"type":"bold"},{"offset":287,"length":25,"type":"bold"},{"offset":321,"length":27,"type":"bold"},{"offset":354,"length":25,"type":"bold"},{"offset":385,"length":22,"type":"bold"},{"offset":414,"length":26,"type":"bold"},{"offset":447,"length":14,"type":"bold"},{"offset":481,"length":16,"type":"bold"},{"offset":514,"length":15,"type":"bold"},{"offset":541,"length":14,"type":"bold"},{"offset":567,"length":7,"type":"bold"},{"offset":586,"length":19,"type":"bold"},{"offset":619,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Submit Verification","callback_data":"int_transfer_submit_verification"}],[{"text":"\ud83d\udd04 Cancel and Restart","callback_data":"int_transfer_restart_verification"}],[{"text":"\u274c Cancel","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 17:36:05] BOT HIT webhook request received
[2026-04-06 17:36:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 17:36:07] sendMessage response: {"ok":true,"result":{"message_id":4047,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775496966,"text":"\u2705 Verification Submitted Successfully\n\nDear Customer,\n\nYour International Transfer verification request has been submitted successfully.\n\n\ud83d\udccc Reference ID: ITV-20260406-FA0879\n\ud83d\udcc5 Submission Date: 06/04/2026 17:36\n\nOur compliance team will review your request within 24\u201372 hours.\n\nA confirmation email has also been sent to your registered email address.\n\nYou will be notified once your verification has been completed.\n\n\u2014 FinoviaPay Compliance Department\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":35,"type":"bold"},{"offset":141,"length":13,"type":"bold"},{"offset":178,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcca Check Status","callback_data":"int_transfer_verification_status"}],[{"text":"\u2b05\ufe0f Back","callback_data":"int_transfer_management_menu"}]]}}}
[2026-04-06 17:49:53] BOT HIT webhook request received
[2026-04-06 17:49:54] sendMessage response: {"ok":true,"result":{"message_id":4048,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775497794,"text":"\ud83d\udd12 Secure Session Expired\n\nFor your protection, your FinoviaPay secure session has expired due to inactivity.\n\nPlease complete the verification process again to continue using protected banking services.","entities":[{"offset":3,"length":22,"type":"bold"}]}}
[2026-04-06 17:49:54] sendMessage response: {"ok":true,"result":{"message_id":4049,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775497794,"text":"Please begin the secure identification process again.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-06 18:26:21] BOT HIT webhook request received
[2026-04-06 18:26:21] sendMessage response: {"ok":true,"result":{"message_id":4051,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775499981,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-06 18:26:24] BOT HIT webhook request received
[2026-04-06 18:26:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 18:26:25] sendMessage response: {"ok":true,"result":{"message_id":4052,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775499985,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-06 18:26:41] BOT HIT webhook request received
[2026-04-06 18:26:41] sendMessage response: {"ok":true,"result":{"message_id":4054,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775500001,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-06 18:26:57] BOT HIT webhook request received
[2026-04-06 18:26:57] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-06 18:26:57] DOB verification blocked match=no
[2026-04-06 18:26:57] DOB verification active/general match=yes user_id=25 status=active
[2026-04-06 18:26:57] sendMessage response: {"ok":true,"result":{"message_id":4056,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775500017,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-06 18:27:21] BOT HIT webhook request received
[2026-04-06 18:27:22] sendMessage response: {"ok":true,"result":{"message_id":4058,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775500042,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-06 18:27:22] sendMessage response: {"ok":true,"result":{"message_id":4059,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775500042,"text":"\ud83d\udd12 Secure Session Active\n\nYour protected FinoviaPay session is now active.\n\nFor your security, the session will expire automatically after 5 minutes of inactivity.","entities":[{"offset":3,"length":21,"type":"bold"}]}}
[2026-04-06 18:27:23] sendMessage response: {"ok":true,"result":{"message_id":4060,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775500043,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-06 18:28:14] BOT HIT webhook request received
[2026-04-06 18:28:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 18:28:15] sendMessage response: {"ok":true,"result":{"message_id":4061,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775500094,"text":"\ud83d\udcb8 FinoviaPay Transfer Services\n\nWelcome to FinoviaPay Transfer Services.\n\nPlease select one of the available transfer management options below.","entities":[{"offset":3,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc2 Transfer Management","callback_data":"transfer_management_menu"}],[{"text":"\ud83c\udd98 Support / Help","callback_data":"transfer_services_support_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-06 18:28:29] BOT HIT webhook request received
[2026-04-06 18:28:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 18:28:30] sendMessage response: {"ok":true,"result":{"message_id":4062,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775500110,"text":"\ud83d\udcc2 Transfer Management\n\nPlease select the transfer service you would like to manage.\n\nAvailable categories include International Transfers, SEPA Transfers, and Wallet Transfers.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf0d Int Transfer Management","callback_data":"int_transfer_management_menu"}],[{"text":"\ud83c\uddea\ud83c\uddfa Sepa Transfer Management","callback_data":"sepa_transfer_management_menu"}],[{"text":"\ud83d\udcf2 Wallet Transfer Management","callback_data":"wallet_transfer_management_menu"}],[{"text":"\u21a9\ufe0f Return to Transfer Services","callback_data":"transfer_services_menu"}]]}}}
[2026-04-06 18:28:40] BOT HIT webhook request received
[2026-04-06 18:28:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 18:28:41] sendMessage response: {"ok":true,"result":{"message_id":4063,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775500121,"text":"\ud83c\udf0d International Transfer Management\n\nInternational Transfer services are not enabled by default.\n\nBefore activation, you are required to complete a mandatory verification process, including:\n\u2022 Basic AML information\n\u2022 Identity document verification\n\u2022 Short video identity confirmation\n\nPlease choose one of the options below to proceed.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start Int Transfer Verification","callback_data":"int_transfer_start_verification"}],[{"text":"\ud83d\udcca Verification Status","callback_data":"int_transfer_verification_status"}],[{"text":"\ud83c\udd98 Int Transfer Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-06 18:28:57] BOT HIT webhook request received
[2026-04-06 18:28:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 18:28:58] sendMessage response: {"ok":true,"result":{"message_id":4064,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775500138,"text":"\ud83d\udcc2 Transfer Management\n\nPlease select the transfer service you would like to manage.\n\nAvailable categories include International Transfers, SEPA Transfers, and Wallet Transfers.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf0d Int Transfer Management","callback_data":"int_transfer_management_menu"}],[{"text":"\ud83c\uddea\ud83c\uddfa Sepa Transfer Management","callback_data":"sepa_transfer_management_menu"}],[{"text":"\ud83d\udcf2 Wallet Transfer Management","callback_data":"wallet_transfer_management_menu"}],[{"text":"\u21a9\ufe0f Return to Transfer Services","callback_data":"transfer_services_menu"}]]}}}
[2026-04-06 18:29:50] BOT HIT webhook request received
[2026-04-06 18:29:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 18:29:51] sendMessage response: {"ok":true,"result":{"message_id":4065,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775500191,"text":"\ud83c\udf0d International Transfer Service Activation\n\nThank you for your interest in activating International Transfer services with FinoviaPay.\n\nFor your security and to comply with international regulatory requirements, this service is not enabled by default.\n\nBefore activation, all customers are required to complete a mandatory verification process, which includes:\n\n\u2022 Basic AML information\n\u2022 Identity document verification\n\u2022 Short video identity confirmation\n\n\u23f1 Estimated completion time: 2\u20133 minutes\n\ud83d\udd52 Review time: 24\u201372 hours\n\nPlease choose an option below to proceed.","entities":[{"offset":3,"length":41,"type":"bold"},{"offset":460,"length":26,"type":"bold"},{"offset":502,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Continue Verification","callback_data":"int_transfer_continue_verification"}],[{"text":"\u274c Cancel","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 18:33:06] BOT HIT webhook request received
[2026-04-06 18:33:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 18:33:07] sendMessage response: {"ok":true,"result":{"message_id":4066,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775500387,"text":"\ud83d\udc64 Full Name\n\nPlease enter your full legal name exactly as it appears on your identification document.","entities":[{"offset":3,"length":9,"type":"bold"}]}}
[2026-04-06 18:33:33] BOT HIT webhook request received
[2026-04-06 18:33:33] sendMessage response: {"ok":true,"result":{"message_id":4068,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775500413,"text":"\ud83d\udcc5 Date of Birth\n\nPlease enter your date of birth in the following format:\n\nDD/MM/YYYY","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-04-06 18:34:57] BOT HIT webhook request received
[2026-04-06 18:34:58] sendMessage response: {"ok":true,"result":{"message_id":4070,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775500498,"text":"\ud83c\udf0d Country of Residence\n\nPlease enter your current country of residence.","entities":[{"offset":3,"length":20,"type":"bold"}]}}
[2026-04-06 18:35:56] BOT HIT webhook request received
[2026-04-06 18:35:56] sendMessage response: {"ok":true,"result":{"message_id":4072,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775500556,"text":"\ud83e\udeaa Nationality\n\nPlease specify your nationality as per your official identification.","entities":[{"offset":3,"length":11,"type":"bold"}]}}
[2026-04-06 18:37:04] BOT HIT webhook request received
[2026-04-06 18:37:05] sendMessage response: {"ok":true,"result":{"message_id":4074,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775500625,"text":"\ud83d\udcbc Occupation\n\nPlease provide your current occupation or employment status.","entities":[{"offset":3,"length":10,"type":"bold"}]}}
[2026-04-06 18:37:50] BOT HIT webhook request received
[2026-04-06 18:37:50] sendMessage response: {"ok":true,"result":{"message_id":4076,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775500670,"text":"\ud83d\udcb0 Source of Funds\n\nPlease specify the primary source of funds you intend to use for international transfers.\n\nExamples:\n\u2022 Salary / Employment Income\n\u2022 Business Income\n\u2022 Savings\n\u2022 Investments\n\u2022 Other (please specify)","entities":[{"offset":3,"length":15,"type":"bold"}]}}
[2026-04-06 18:38:28] BOT HIT webhook request received
[2026-04-06 18:38:29] sendMessage response: {"ok":true,"result":{"message_id":4078,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775500709,"text":"\ud83d\udcca Expected Monthly Transfer Volume\n\nPlease indicate your expected monthly transfer amount in EUR.\n\nExample: 500, 1000, 5000","entities":[{"offset":3,"length":32,"type":"bold"}]}}
[2026-04-06 18:39:35] BOT HIT webhook request received
[2026-04-06 18:39:36] sendMessage response: {"ok":true,"result":{"message_id":4080,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775500776,"text":"Please enter a valid expected monthly transfer amount in EUR. Example: 500 or 1000"}}
[2026-04-06 18:40:21] BOT HIT webhook request received
[2026-04-06 18:40:21] sendMessage response: {"ok":true,"result":{"message_id":4082,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775500821,"text":"\ud83c\udfaf Purpose of Transfers\n\nPlease specify the main purpose of your international transfers.\n\nExamples:\n\u2022 Family Support\n\u2022 Personal Transfers\n\u2022 Business Payments\n\u2022 Education Expenses\n\u2022 Medical Support","entities":[{"offset":3,"length":20,"type":"bold"}]}}
[2026-04-06 18:41:01] BOT HIT webhook request received
[2026-04-06 18:41:01] sendMessage response: {"ok":true,"result":{"message_id":4084,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775500861,"text":"\ud83e\udd1d Beneficiary Relationship\n\nPlease specify your relationship with the intended recipient(s).\n\nExamples:\n\u2022 Family Member\n\u2022 Personal Contact\n\u2022 Business Partner\n\u2022 Own Account","entities":[{"offset":3,"length":24,"type":"bold"}]}}
[2026-04-06 18:41:38] BOT HIT webhook request received
[2026-04-06 18:41:38] sendMessage response: {"ok":true,"result":{"message_id":4086,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775500898,"text":"\u2696\ufe0f Politically Exposed Person (PEP)\n\nAre you or any of your close associates a politically exposed person?","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Yes","callback_data":"int_transfer_pep_yes"},{"text":"No","callback_data":"int_transfer_pep_no"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 18:42:07] BOT HIT webhook request received
[2026-04-06 18:42:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 18:42:08] sendMessage response: {"ok":true,"result":{"message_id":4087,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775500928,"text":"\u26a0\ufe0f Third-Party Transactions\n\nAre you acting on behalf of another individual or entity for these transfers?","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Yes","callback_data":"int_transfer_third_party_yes"},{"text":"No","callback_data":"int_transfer_third_party_no"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 18:42:35] BOT HIT webhook request received
[2026-04-06 18:42:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 18:42:36] sendMessage response: {"ok":true,"result":{"message_id":4088,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775500956,"text":"\ud83d\udcdc Source of Funds Declaration\n\nDo you confirm that all funds used for international transfers are obtained from legal and verifiable sources?","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Yes","callback_data":"int_transfer_legal_funds_yes"},{"text":"No","callback_data":"int_transfer_legal_funds_no"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 18:43:01] BOT HIT webhook request received
[2026-04-06 18:43:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 18:43:02] sendMessage response: {"ok":true,"result":{"message_id":4089,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775500982,"text":"\ud83c\udf10 Transfer Experience\n\nHave you previously used international banking or remittance services?","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Yes","callback_data":"int_transfer_experience_yes"},{"text":"No","callback_data":"int_transfer_experience_no"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 18:43:32] BOT HIT webhook request received
[2026-04-06 18:43:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 18:43:33] sendMessage response: {"ok":true,"result":{"message_id":4090,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775501013,"text":"\ud83e\udeaa Identity Verification\n\nPlease select the type of identification document you would like to submit.\n\nEnsure that the document is valid and clearly visible.","entities":[{"offset":3,"length":21,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa National ID Card","callback_data":"int_transfer_doc_type_national_id_card"}],[{"text":"\ud83d\udcd8 Passport","callback_data":"int_transfer_doc_type_passport"}],[{"text":"\ud83c\udfe0 Residence Permit","callback_data":"int_transfer_doc_type_residence_permit"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 18:44:54] BOT HIT webhook request received
[2026-04-06 18:44:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 18:44:55] sendMessage response: {"ok":true,"result":{"message_id":4091,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775501095,"text":"\ud83d\udd22 Document Number\n\nPlease enter your identification document number exactly as shown on your document.","entities":[{"offset":3,"length":15,"type":"bold"}]}}
[2026-04-06 18:45:11] BOT HIT webhook request received
[2026-04-06 18:45:11] sendMessage response: {"ok":true,"result":{"message_id":4093,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775501111,"text":"\ud83d\udcf8 Document Upload \u2013 Front Side\n\nPlease upload a clear image of the front side of your identification document.\n\nEnsure:\n\u2022 All text is readable\n\u2022 No glare or blur\n\u2022 Full document is visible","entities":[{"offset":3,"length":28,"type":"bold"}]}}
[2026-04-06 18:46:35] BOT HIT webhook request received
[2026-04-06 18:46:37] sendMessage response: {"ok":true,"result":{"message_id":4095,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775501196,"text":"\ud83d\udcf8 Document Upload \u2013 Back Side\n\nPlease upload a clear image of the back side of your identification document.\n\nIf your document does not have a back side, you may upload the same document again for record purposes.","entities":[{"offset":3,"length":27,"type":"bold"}]}}
[2026-04-06 18:48:03] BOT HIT webhook request received
[2026-04-06 18:48:05] sendMessage response: {"ok":true,"result":{"message_id":4097,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775501285,"text":"\ud83e\udd33 Identity Confirmation\n\nPlease upload a selfie holding your identification document.\n\nThis step is optional but recommended to help speed up your verification process.","entities":[{"offset":3,"length":21,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u23ed\ufe0f Skip Selfie","callback_data":"int_transfer_skip_selfie"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 18:50:29] BOT HIT webhook request received
[2026-04-06 18:50:30] sendMessage response: {"ok":true,"result":{"message_id":4099,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775501430,"text":"\ud83c\udfa5 Video Verification Required\n\nPlease record and upload a short video for identity confirmation.\n\nInstructions:\n\u2022 Your face must be clearly visible\n\u2022 Do not wear sunglasses, cap, or face covering\n\u2022 Hold your identification document in your hand\n\u2022 Clearly state the following:\n\n\"My name is [Your Name], today\u2019s date is [DD/MM/YYYY], and I am submitting this verification for my FinoviaPay International Transfer activation.\"\n\nEnsure good lighting and a stable recording.\n\nThis step is mandatory for security verification.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":99,"length":13,"type":"bold"}]}}
[2026-04-06 18:56:58] BOT HIT webhook request received
[2026-04-06 18:57:02] sendMessage response: {"ok":true,"result":{"message_id":4101,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775501822,"text":"\ud83d\udcd1 Verification Summary\n\nPlease review your submitted information carefully:\n\n\u2022 Full Name: Sadaf Hussain\n\u2022 Date of Birth: 01/01/1997\n\u2022 Country of Residence: Pakistan\n\u2022 Nationality: Pakistan\n\u2022 Occupation: Self employed\n\u2022 Source of Funds: Business income\n\u2022 Expected Monthly Volume: 5000.00 EUR\n\u2022 Transfer Purpose: Personal Transfer\n\u2022 Beneficiary Relationship: Own account\n\u2022 Politically Exposed Person: NO\n\u2022 Third-Party Transactions: NO\n\u2022 Legal Funds Confirmed: YES\n\u2022 Prior Transfer Experience: YES\n\u2022 Document Type: National ID Card\n\u2022 Document Number: ***********87-6\n\u2022 Document Front: Received\n\u2022 Document Back: Received\n\u2022 Selfie: Received\n\u2022 Video Verification: Received\n\n\u26a0\ufe0f Declaration: By proceeding, you confirm that all provided information is accurate and complete. Providing false or misleading information may result in the rejection of your request.","entities":[{"offset":3,"length":20,"type":"bold"},{"offset":80,"length":10,"type":"bold"},{"offset":107,"length":14,"type":"bold"},{"offset":135,"length":21,"type":"bold"},{"offset":168,"length":12,"type":"bold"},{"offset":192,"length":11,"type":"bold"},{"offset":220,"length":16,"type":"bold"},{"offset":255,"length":24,"type":"bold"},{"offset":294,"length":17,"type":"bold"},{"offset":332,"length":25,"type":"bold"},{"offset":372,"length":27,"type":"bold"},{"offset":405,"length":25,"type":"bold"},{"offset":436,"length":22,"type":"bold"},{"offset":465,"length":26,"type":"bold"},{"offset":498,"length":14,"type":"bold"},{"offset":532,"length":16,"type":"bold"},{"offset":567,"length":15,"type":"bold"},{"offset":594,"length":14,"type":"bold"},{"offset":620,"length":7,"type":"bold"},{"offset":639,"length":19,"type":"bold"},{"offset":672,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Submit Verification","callback_data":"int_transfer_submit_verification"}],[{"text":"\ud83d\udd04 Cancel and Restart","callback_data":"int_transfer_restart_verification"}],[{"text":"\u274c Cancel","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 18:57:58] BOT HIT webhook request received
[2026-04-06 18:57:59] sendMessage response: {"ok":true,"result":{"message_id":4102,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775501879,"text":"\ud83d\udd12 Secure Session Expired\n\nFor your protection, your FinoviaPay secure session has expired due to inactivity.\n\nPlease complete the verification process again to continue using protected banking services.","entities":[{"offset":3,"length":22,"type":"bold"}]}}
[2026-04-06 18:57:59] sendMessage response: {"ok":true,"result":{"message_id":4103,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775501879,"text":"Please begin the secure identification process again.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-06 20:15:23] BOT HIT webhook request received
[2026-04-06 20:15:24] sendMessage response: {"ok":true,"result":{"message_id":4105,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775506524,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-06 20:15:25] BOT HIT webhook request received
[2026-04-06 20:15:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 20:15:26] sendMessage response: {"ok":true,"result":{"message_id":4106,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775506526,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-06 20:15:29] BOT HIT webhook request received
[2026-04-06 20:15:30] sendMessage response: {"ok":true,"result":{"message_id":4108,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775506530,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-06 20:15:33] BOT HIT webhook request received
[2026-04-06 20:15:33] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-06 20:15:33] DOB verification blocked match=no
[2026-04-06 20:15:33] DOB verification active/general match=yes user_id=5 status=active
[2026-04-06 20:15:33] sendMessage response: {"ok":true,"result":{"message_id":4110,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775506533,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******m@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-06 20:16:04] BOT HIT webhook request received
[2026-04-06 20:16:04] sendMessage response: {"ok":true,"result":{"message_id":4112,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775506564,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-06 20:16:05] sendMessage response: {"ok":true,"result":{"message_id":4113,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775506565,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":19,"type":"url"},{"offset":287,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-06 20:16:06] BOT HIT webhook request received
[2026-04-06 20:16:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 20:16:09] sendMessage response: {"ok":true,"result":{"message_id":4114,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775506569,"text":"\ud83d\udcb8 FinoviaPay Transfer Services\n\nWelcome to FinoviaPay Transfer Services.\n\nPlease select one of the available transfer management options below.","entities":[{"offset":3,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc2 Transfer Management","callback_data":"transfer_management_menu"}],[{"text":"\ud83c\udd98 Support / Help","callback_data":"transfer_services_support_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-06 20:16:11] BOT HIT webhook request received
[2026-04-06 20:16:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 20:16:12] sendMessage response: {"ok":true,"result":{"message_id":4115,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775506572,"text":"\ud83d\udcc2 Transfer Management\n\nPlease select the transfer service you would like to manage.\n\nAvailable categories include International Transfers, SEPA Transfers, and Wallet Transfers.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf0d Int Transfer Management","callback_data":"int_transfer_management_menu"}],[{"text":"\ud83c\uddea\ud83c\uddfa Sepa Transfer Management","callback_data":"sepa_transfer_management_menu"}],[{"text":"\ud83d\udcf2 Wallet Transfer Management","callback_data":"wallet_transfer_management_menu"}],[{"text":"\u21a9\ufe0f Return to Transfer Services","callback_data":"transfer_services_menu"}]]}}}
[2026-04-06 20:16:14] BOT HIT webhook request received
[2026-04-06 20:16:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 20:16:15] sendMessage response: {"ok":true,"result":{"message_id":4116,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775506575,"text":"\ud83c\udf0d International Transfer Management\n\nInternational Transfer services are not enabled by default.\n\nBefore activation, you are required to complete a mandatory verification process, including:\n\u2022 Basic AML information\n\u2022 Identity document verification\n\u2022 Short video identity confirmation\n\nPlease choose one of the options below to proceed.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start Int Transfer Verification","callback_data":"int_transfer_start_verification"}],[{"text":"\ud83d\udcca Verification Status","callback_data":"int_transfer_verification_status"}],[{"text":"\ud83c\udd98 Int Transfer Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-06 20:16:16] BOT HIT webhook request received
[2026-04-06 20:16:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 20:16:17] sendMessage response: {"ok":true,"result":{"message_id":4117,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775506577,"text":"\ud83c\udf0d International Transfer Service Activation\n\nThank you for your interest in activating International Transfer services with FinoviaPay.\n\nFor your security and to comply with international regulatory requirements, this service is not enabled by default.\n\nBefore activation, all customers are required to complete a mandatory verification process, which includes:\n\n\u2022 Basic AML information\n\u2022 Identity document verification\n\u2022 Short video identity confirmation\n\n\u23f1 Estimated completion time: 2\u20133 minutes\n\ud83d\udd52 Review time: 24\u201372 hours\n\nPlease choose an option below to proceed.","entities":[{"offset":3,"length":41,"type":"bold"},{"offset":460,"length":26,"type":"bold"},{"offset":502,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Continue Verification","callback_data":"int_transfer_continue_verification"}],[{"text":"\u274c Cancel","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 20:16:18] BOT HIT webhook request received
[2026-04-06 20:16:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 20:16:19] sendMessage response: {"ok":true,"result":{"message_id":4118,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775506579,"text":"\ud83d\udc64 Full Name\n\nPlease enter your full legal name exactly as it appears on your identification document.","entities":[{"offset":3,"length":9,"type":"bold"}]}}
[2026-04-06 20:16:20] BOT HIT webhook request received
[2026-04-06 20:16:21] sendMessage response: {"ok":true,"result":{"message_id":4120,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775506580,"text":"\ud83d\udcc5 Date of Birth\n\nPlease enter your date of birth in the following format:\n\nDD/MM/YYYY","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-04-06 20:16:26] BOT HIT webhook request received
[2026-04-06 20:16:27] sendMessage response: {"ok":true,"result":{"message_id":4122,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775506587,"text":"\ud83c\udf0d Country of Residence\n\nPlease enter your current country of residence.","entities":[{"offset":3,"length":20,"type":"bold"}]}}
[2026-04-06 20:16:28] BOT HIT webhook request received
[2026-04-06 20:16:29] sendMessage response: {"ok":true,"result":{"message_id":4124,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775506589,"text":"\ud83e\udeaa Nationality\n\nPlease specify your nationality as per your official identification.","entities":[{"offset":3,"length":11,"type":"bold"}]}}
[2026-04-06 20:16:30] BOT HIT webhook request received
[2026-04-06 20:16:31] sendMessage response: {"ok":true,"result":{"message_id":4126,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775506591,"text":"\ud83d\udcbc Occupation\n\nPlease provide your current occupation or employment status.","entities":[{"offset":3,"length":10,"type":"bold"}]}}
[2026-04-06 20:16:33] BOT HIT webhook request received
[2026-04-06 20:16:33] sendMessage response: {"ok":true,"result":{"message_id":4128,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775506593,"text":"\ud83d\udcb0 Source of Funds\n\nPlease specify the primary source of funds you intend to use for international transfers.\n\nExamples:\n\u2022 Salary / Employment Income\n\u2022 Business Income\n\u2022 Savings\n\u2022 Investments\n\u2022 Other (please specify)","entities":[{"offset":3,"length":15,"type":"bold"}]}}
[2026-04-06 20:16:35] BOT HIT webhook request received
[2026-04-06 20:16:36] sendMessage response: {"ok":true,"result":{"message_id":4130,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775506596,"text":"\ud83d\udcca Expected Monthly Transfer Volume\n\nPlease indicate your expected monthly transfer amount in EUR.\n\nExample: 500, 1000, 5000","entities":[{"offset":3,"length":32,"type":"bold"}]}}
[2026-04-06 20:16:39] BOT HIT webhook request received
[2026-04-06 20:16:39] sendMessage response: {"ok":true,"result":{"message_id":4132,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775506599,"text":"\ud83c\udfaf Purpose of Transfers\n\nPlease specify the main purpose of your international transfers.\n\nExamples:\n\u2022 Family Support\n\u2022 Personal Transfers\n\u2022 Business Payments\n\u2022 Education Expenses\n\u2022 Medical Support","entities":[{"offset":3,"length":20,"type":"bold"}]}}
[2026-04-06 20:16:41] BOT HIT webhook request received
[2026-04-06 20:16:41] sendMessage response: {"ok":true,"result":{"message_id":4134,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775506601,"text":"\ud83e\udd1d Beneficiary Relationship\n\nPlease specify your relationship with the intended recipient(s).\n\nExamples:\n\u2022 Family Member\n\u2022 Personal Contact\n\u2022 Business Partner\n\u2022 Own Account","entities":[{"offset":3,"length":24,"type":"bold"}]}}
[2026-04-06 20:16:42] BOT HIT webhook request received
[2026-04-06 20:16:43] sendMessage response: {"ok":true,"result":{"message_id":4136,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775506603,"text":"\u2696\ufe0f Politically Exposed Person (PEP)\n\nAre you or any of your close associates a politically exposed person?","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Yes","callback_data":"int_transfer_pep_yes"},{"text":"No","callback_data":"int_transfer_pep_no"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 20:16:45] BOT HIT webhook request received
[2026-04-06 20:16:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 20:16:46] sendMessage response: {"ok":true,"result":{"message_id":4137,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775506606,"text":"\u26a0\ufe0f Third-Party Transactions\n\nAre you acting on behalf of another individual or entity for these transfers?","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Yes","callback_data":"int_transfer_third_party_yes"},{"text":"No","callback_data":"int_transfer_third_party_no"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 20:16:49] BOT HIT webhook request received
[2026-04-06 20:16:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 20:16:50] sendMessage response: {"ok":true,"result":{"message_id":4138,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775506610,"text":"\ud83d\udcdc Source of Funds Declaration\n\nDo you confirm that all funds used for international transfers are obtained from legal and verifiable sources?","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Yes","callback_data":"int_transfer_legal_funds_yes"},{"text":"No","callback_data":"int_transfer_legal_funds_no"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 20:16:53] BOT HIT webhook request received
[2026-04-06 20:16:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 20:16:54] sendMessage response: {"ok":true,"result":{"message_id":4139,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775506614,"text":"\ud83c\udf10 Transfer Experience\n\nHave you previously used international banking or remittance services?","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Yes","callback_data":"int_transfer_experience_yes"},{"text":"No","callback_data":"int_transfer_experience_no"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 20:16:55] BOT HIT webhook request received
[2026-04-06 20:16:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 20:16:56] sendMessage response: {"ok":true,"result":{"message_id":4140,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775506616,"text":"\ud83e\udeaa Identity Verification\n\nPlease select the type of identification document you would like to submit.\n\nEnsure that the document is valid and clearly visible.","entities":[{"offset":3,"length":21,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa National ID Card","callback_data":"int_transfer_doc_type_national_id_card"}],[{"text":"\ud83d\udcd8 Passport","callback_data":"int_transfer_doc_type_passport"}],[{"text":"\ud83c\udfe0 Residence Permit","callback_data":"int_transfer_doc_type_residence_permit"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 20:16:58] BOT HIT webhook request received
[2026-04-06 20:16:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 20:16:59] sendMessage response: {"ok":true,"result":{"message_id":4141,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775506619,"text":"\ud83d\udd22 Document Number\n\nPlease enter your identification document number exactly as shown on your document.","entities":[{"offset":3,"length":15,"type":"bold"}]}}
[2026-04-06 20:17:02] BOT HIT webhook request received
[2026-04-06 20:17:02] sendMessage response: {"ok":true,"result":{"message_id":4143,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775506622,"text":"\ud83d\udcf8 Document Upload \u2013 Front Side\n\nPlease upload a clear image of the front side of your identification document.\n\nEnsure:\n\u2022 All text is readable\n\u2022 No glare or blur\n\u2022 Full document is visible","entities":[{"offset":3,"length":28,"type":"bold"}]}}
[2026-04-06 20:17:12] BOT HIT webhook request received
[2026-04-06 20:17:14] sendMessage response: {"ok":true,"result":{"message_id":4145,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775506634,"text":"\ud83d\udcf8 Document Upload \u2013 Back Side\n\nPlease upload a clear image of the back side of your identification document.\n\nIf your document does not have a back side, you may upload the same document again for record purposes.","entities":[{"offset":3,"length":27,"type":"bold"}]}}
[2026-04-06 20:17:19] BOT HIT webhook request received
[2026-04-06 20:17:21] sendMessage response: {"ok":true,"result":{"message_id":4147,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775506641,"text":"\ud83e\udd33 Identity Confirmation\n\nPlease upload a selfie holding your identification document.\n\nThis step is optional but recommended to help speed up your verification process.","entities":[{"offset":3,"length":21,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u23ed\ufe0f Skip Selfie","callback_data":"int_transfer_skip_selfie"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 20:17:27] BOT HIT webhook request received
[2026-04-06 20:17:29] sendMessage response: {"ok":true,"result":{"message_id":4149,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775506649,"text":"\ud83c\udfa5 Video Verification Required\n\nPlease record and upload a short video for identity confirmation.\n\nInstructions:\n\u2022 Your face must be clearly visible\n\u2022 Do not wear sunglasses, cap, or face covering\n\u2022 Hold your identification document in your hand\n\u2022 Clearly state the following:\n\n\"My name is [Your Name], today\u2019s date is [DD/MM/YYYY], and I am submitting this verification for my FinoviaPay International Transfer activation.\"\n\nEnsure good lighting and a stable recording.\n\nThis step is mandatory for security verification.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":99,"length":13,"type":"bold"}]}}
[2026-04-06 20:17:53] BOT HIT webhook request received
[2026-04-06 20:17:56] sendMessage response: {"ok":true,"result":{"message_id":4151,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775506676,"text":"\ud83d\udcd1 Verification Summary\n\nPlease review your submitted information carefully:\n\n\u2022 Full Name: Dbbd\n\u2022 Date of Birth: 23/01/2000\n\u2022 Country of Residence: Jdbd\n\u2022 Nationality: Dbbd\n\u2022 Occupation: Djdbbd\n\u2022 Source of Funds: Hdhd\n\u2022 Expected Monthly Volume: 100.00 EUR\n\u2022 Transfer Purpose: Fjfb\n\u2022 Beneficiary Relationship: Dhdhd\n\u2022 Politically Exposed Person: NO\n\u2022 Third-Party Transactions: NO\n\u2022 Legal Funds Confirmed: YES\n\u2022 Prior Transfer Experience: YES\n\u2022 Document Type: National ID Card\n\u2022 Document Number: ***bbdd\n\u2022 Document Front: Received\n\u2022 Document Back: Received\n\u2022 Selfie: Received\n\u2022 Video Verification: Received\n\n\u26a0\ufe0f Declaration: By proceeding, you confirm that all provided information is accurate and complete. Providing false or misleading information may result in the rejection of your request.","entities":[{"offset":3,"length":20,"type":"bold"},{"offset":80,"length":10,"type":"bold"},{"offset":98,"length":14,"type":"bold"},{"offset":126,"length":21,"type":"bold"},{"offset":155,"length":12,"type":"bold"},{"offset":175,"length":11,"type":"bold"},{"offset":196,"length":16,"type":"bold"},{"offset":220,"length":24,"type":"bold"},{"offset":258,"length":17,"type":"bold"},{"offset":283,"length":25,"type":"bold"},{"offset":317,"length":27,"type":"bold"},{"offset":350,"length":25,"type":"bold"},{"offset":381,"length":22,"type":"bold"},{"offset":410,"length":26,"type":"bold"},{"offset":443,"length":14,"type":"bold"},{"offset":477,"length":16,"type":"bold"},{"offset":504,"length":15,"type":"bold"},{"offset":531,"length":14,"type":"bold"},{"offset":557,"length":7,"type":"bold"},{"offset":576,"length":19,"type":"bold"},{"offset":609,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Submit Verification","callback_data":"int_transfer_submit_verification"}],[{"text":"\ud83d\udd04 Cancel and Restart","callback_data":"int_transfer_restart_verification"}],[{"text":"\u274c Cancel","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 20:17:59] BOT HIT webhook request received
[2026-04-06 20:18:00] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 20:18:01] sendMessage response: {"ok":true,"result":{"message_id":4152,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775506681,"text":"\u2705 Verification Submitted Successfully\n\nDear Customer,\n\nYour International Transfer verification request has been submitted successfully.\n\n\ud83d\udccc Reference ID: ITV-20260406-112E11\n\ud83d\udcc5 Submission Date: 06/04/2026 20:18\n\nOur compliance team will review your request within 24\u201372 hours.\n\nA confirmation email has also been sent to your registered email address.\n\nYou will be notified once your verification has been completed.\n\n\u2014 FinoviaPay Compliance Department\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":35,"type":"bold"},{"offset":141,"length":13,"type":"bold"},{"offset":178,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcca Check Status","callback_data":"int_transfer_verification_status"}],[{"text":"\u2b05\ufe0f Back","callback_data":"int_transfer_management_menu"}]]}}}
[2026-04-06 20:25:04] BOT HIT webhook request received
[2026-04-06 20:25:04] sendMessage response: {"ok":true,"result":{"message_id":4154,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775507104,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-06 20:25:14] BOT HIT webhook request received
[2026-04-06 20:25:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 20:25:15] sendMessage response: {"ok":true,"result":{"message_id":4155,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775507115,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-06 20:25:33] BOT HIT webhook request received
[2026-04-06 20:25:34] sendMessage response: {"ok":true,"result":{"message_id":4157,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775507134,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-06 20:25:48] BOT HIT webhook request received
[2026-04-06 20:25:48] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-06 20:25:48] DOB verification blocked match=no
[2026-04-06 20:25:48] DOB verification active/general match=yes user_id=25 status=active
[2026-04-06 20:25:48] sendMessage response: {"ok":true,"result":{"message_id":4159,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775507148,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-06 20:27:09] BOT HIT webhook request received
[2026-04-06 20:27:09] sendMessage response: {"ok":true,"result":{"message_id":4161,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775507229,"text":"OTP does not match. Please check the code and try again.","reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-06 20:27:18] BOT HIT webhook request received
[2026-04-06 20:27:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 20:27:19] sendMessage response: {"ok":true,"result":{"message_id":4162,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775507239,"text":"\ud83d\udce7 New Verification Code Sent\n\nA new one-time verification code has been sent to:\nm*******n@gmail.com\n\nPlease enter the latest 6-digit OTP code to continue.","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":82,"length":19,"type":"url"},{"offset":82,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-06 20:27:37] BOT HIT webhook request received
[2026-04-06 20:27:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 20:27:38] sendMessage response: {"ok":true,"result":{"message_id":4163,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775507258,"text":"\ud83d\udce7 New Verification Code Sent\n\nA new one-time verification code has been sent to:\nm*******n@gmail.com\n\nPlease enter the latest 6-digit OTP code to continue.","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":82,"length":19,"type":"url"},{"offset":82,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-06 20:54:07] BOT HIT webhook request received
[2026-04-06 20:54:08] sendMessage response: {"ok":true,"result":{"message_id":4165,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775508848,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-06 20:54:09] BOT HIT webhook request received
[2026-04-06 20:54:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 20:54:10] sendMessage response: {"ok":true,"result":{"message_id":4166,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775508850,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-06 20:54:25] BOT HIT webhook request received
[2026-04-06 20:54:25] sendMessage response: {"ok":true,"result":{"message_id":4168,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775508865,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-06 20:54:35] BOT HIT webhook request received
[2026-04-06 20:54:35] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-06 20:54:35] DOB verification blocked match=no
[2026-04-06 20:54:35] DOB verification active/general match=yes user_id=25 status=active
[2026-04-06 20:54:36] sendMessage response: {"ok":true,"result":{"message_id":4170,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775508875,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-06 20:55:15] BOT HIT webhook request received
[2026-04-06 20:55:15] sendMessage response: {"ok":true,"result":{"message_id":4172,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775508915,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-06 20:55:16] sendMessage response: {"ok":true,"result":{"message_id":4173,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775508916,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-06 20:55:27] BOT HIT webhook request received
[2026-04-06 20:55:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 20:55:28] sendMessage response: {"ok":true,"result":{"message_id":4174,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775508927,"text":"\ud83d\udcb8 FinoviaPay Transfer Services\n\nWelcome to FinoviaPay Transfer Services.\n\nPlease select one of the available transfer management options below.","entities":[{"offset":3,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc2 Transfer Management","callback_data":"transfer_management_menu"}],[{"text":"\ud83c\udd98 Support / Help","callback_data":"transfer_services_support_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-06 20:55:30] BOT HIT webhook request received
[2026-04-06 20:55:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 20:55:31] sendMessage response: {"ok":true,"result":{"message_id":4175,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775508931,"text":"\ud83d\udcc2 Transfer Management\n\nPlease select the transfer service you would like to manage.\n\nAvailable categories include International Transfers, SEPA Transfers, and Wallet Transfers.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf0d Int Transfer Management","callback_data":"int_transfer_management_menu"}],[{"text":"\ud83c\uddea\ud83c\uddfa Sepa Transfer Management","callback_data":"sepa_transfer_management_menu"}],[{"text":"\ud83d\udcf2 Wallet Transfer Management","callback_data":"wallet_transfer_management_menu"}],[{"text":"\u21a9\ufe0f Return to Transfer Services","callback_data":"transfer_services_menu"}]]}}}
[2026-04-06 20:55:35] BOT HIT webhook request received
[2026-04-06 20:55:35] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 20:55:36] sendMessage response: {"ok":true,"result":{"message_id":4176,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775508936,"text":"\ud83c\udf0d International Transfer Management\n\nInternational Transfer services are not enabled by default.\n\nBefore activation, you are required to complete a mandatory verification process, including:\n\u2022 Basic AML information\n\u2022 Identity document verification\n\u2022 Short video identity confirmation\n\nPlease choose one of the options below to proceed.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start Int Transfer Verification","callback_data":"int_transfer_start_verification"}],[{"text":"\ud83d\udcca Verification Status","callback_data":"int_transfer_verification_status"}],[{"text":"\ud83c\udd98 Int Transfer Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-06 20:55:40] BOT HIT webhook request received
[2026-04-06 20:55:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 20:55:41] sendMessage response: {"ok":true,"result":{"message_id":4177,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775508941,"text":"\ud83c\udf0d International Transfer Service Activation\n\nThank you for your interest in activating International Transfer services with FinoviaPay.\n\nFor your security and to comply with international regulatory requirements, this service is not enabled by default.\n\nBefore activation, all customers are required to complete a mandatory verification process, which includes:\n\n\u2022 Basic AML information\n\u2022 Identity document verification\n\u2022 Short video identity confirmation\n\n\u23f1 Estimated completion time: 2\u20133 minutes\n\ud83d\udd52 Review time: 24\u201372 hours\n\nPlease choose an option below to proceed.","entities":[{"offset":3,"length":41,"type":"bold"},{"offset":460,"length":26,"type":"bold"},{"offset":502,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Continue Verification","callback_data":"int_transfer_continue_verification"}],[{"text":"\u274c Cancel","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 20:55:49] BOT HIT webhook request received
[2026-04-06 20:55:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 20:55:50] sendMessage response: {"ok":true,"result":{"message_id":4178,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775508950,"text":"\ud83d\udc64 Full Name\n\nPlease enter your full legal name exactly as it appears on your identification document.","entities":[{"offset":3,"length":9,"type":"bold"}]}}
[2026-04-06 20:55:59] BOT HIT webhook request received
[2026-04-06 20:56:00] sendMessage response: {"ok":true,"result":{"message_id":4180,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775508960,"text":"\ud83d\udcc5 Date of Birth\n\nPlease enter your date of birth in the following format:\n\nDD/MM/YYYY","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-04-06 20:56:27] BOT HIT webhook request received
[2026-04-06 20:56:28] sendMessage response: {"ok":true,"result":{"message_id":4182,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775508988,"text":"\ud83c\udf0d Country of Residence\n\nPlease enter your current country of residence.","entities":[{"offset":3,"length":20,"type":"bold"}]}}
[2026-04-06 20:56:35] BOT HIT webhook request received
[2026-04-06 20:56:35] sendMessage response: {"ok":true,"result":{"message_id":4184,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775508995,"text":"\ud83e\udeaa Nationality\n\nPlease specify your nationality as per your official identification.","entities":[{"offset":3,"length":11,"type":"bold"}]}}
[2026-04-06 20:57:06] BOT HIT webhook request received
[2026-04-06 20:57:07] sendMessage response: {"ok":true,"result":{"message_id":4186,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775509027,"text":"\ud83d\udcbc Occupation\n\nPlease provide your current occupation or employment status.","entities":[{"offset":3,"length":10,"type":"bold"}]}}
[2026-04-06 20:57:29] BOT HIT webhook request received
[2026-04-06 20:57:30] sendMessage response: {"ok":true,"result":{"message_id":4188,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775509050,"text":"\ud83d\udcb0 Source of Funds\n\nPlease specify the primary source of funds you intend to use for international transfers.\n\nExamples:\n\u2022 Salary / Employment Income\n\u2022 Business Income\n\u2022 Savings\n\u2022 Investments\n\u2022 Other (please specify)","entities":[{"offset":3,"length":15,"type":"bold"}]}}
[2026-04-06 20:57:44] BOT HIT webhook request received
[2026-04-06 20:57:44] sendMessage response: {"ok":true,"result":{"message_id":4190,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775509064,"text":"\ud83d\udcca Expected Monthly Transfer Volume\n\nPlease indicate your expected monthly transfer amount in EUR.\n\nExample: 500, 1000, 5000","entities":[{"offset":3,"length":32,"type":"bold"}]}}
[2026-04-06 20:57:53] BOT HIT webhook request received
[2026-04-06 20:57:53] sendMessage response: {"ok":true,"result":{"message_id":4192,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775509073,"text":"\ud83c\udfaf Purpose of Transfers\n\nPlease specify the main purpose of your international transfers.\n\nExamples:\n\u2022 Family Support\n\u2022 Personal Transfers\n\u2022 Business Payments\n\u2022 Education Expenses\n\u2022 Medical Support","entities":[{"offset":3,"length":20,"type":"bold"}]}}
[2026-04-06 20:58:02] BOT HIT webhook request received
[2026-04-06 20:58:03] sendMessage response: {"ok":true,"result":{"message_id":4194,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775509083,"text":"\ud83e\udd1d Beneficiary Relationship\n\nPlease specify your relationship with the intended recipient(s).\n\nExamples:\n\u2022 Family Member\n\u2022 Personal Contact\n\u2022 Business Partner\n\u2022 Own Account","entities":[{"offset":3,"length":24,"type":"bold"}]}}
[2026-04-06 20:58:09] BOT HIT webhook request received
[2026-04-06 20:58:10] sendMessage response: {"ok":true,"result":{"message_id":4196,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775509090,"text":"\u2696\ufe0f Politically Exposed Person (PEP)\n\nAre you or any of your close associates a politically exposed person?","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Yes","callback_data":"int_transfer_pep_yes"},{"text":"No","callback_data":"int_transfer_pep_no"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 20:58:28] BOT HIT webhook request received
[2026-04-06 20:58:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 20:58:29] sendMessage response: {"ok":true,"result":{"message_id":4197,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775509109,"text":"\u26a0\ufe0f Third-Party Transactions\n\nAre you acting on behalf of another individual or entity for these transfers?","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Yes","callback_data":"int_transfer_third_party_yes"},{"text":"No","callback_data":"int_transfer_third_party_no"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 20:58:38] BOT HIT webhook request received
[2026-04-06 20:58:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 20:58:39] sendMessage response: {"ok":true,"result":{"message_id":4198,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775509119,"text":"\ud83d\udcdc Source of Funds Declaration\n\nDo you confirm that all funds used for international transfers are obtained from legal and verifiable sources?","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Yes","callback_data":"int_transfer_legal_funds_yes"},{"text":"No","callback_data":"int_transfer_legal_funds_no"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 20:58:46] BOT HIT webhook request received
[2026-04-06 20:58:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 20:58:47] sendMessage response: {"ok":true,"result":{"message_id":4199,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775509127,"text":"\ud83c\udf10 Transfer Experience\n\nHave you previously used international banking or remittance services?","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Yes","callback_data":"int_transfer_experience_yes"},{"text":"No","callback_data":"int_transfer_experience_no"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 20:59:31] BOT HIT webhook request received
[2026-04-06 20:59:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 20:59:32] sendMessage response: {"ok":true,"result":{"message_id":4200,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775509172,"text":"\ud83e\udeaa Identity Verification\n\nPlease select the type of identification document you would like to submit.\n\nEnsure that the document is valid and clearly visible.","entities":[{"offset":3,"length":21,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa National ID Card","callback_data":"int_transfer_doc_type_national_id_card"}],[{"text":"\ud83d\udcd8 Passport","callback_data":"int_transfer_doc_type_passport"}],[{"text":"\ud83c\udfe0 Residence Permit","callback_data":"int_transfer_doc_type_residence_permit"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 20:59:40] BOT HIT webhook request received
[2026-04-06 20:59:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 20:59:41] sendMessage response: {"ok":true,"result":{"message_id":4201,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775509181,"text":"\ud83d\udd22 Document Number\n\nPlease enter your identification document number exactly as shown on your document.","entities":[{"offset":3,"length":15,"type":"bold"}]}}
[2026-04-06 20:59:54] BOT HIT webhook request received
[2026-04-06 20:59:54] sendMessage response: {"ok":true,"result":{"message_id":4203,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775509194,"text":"\ud83d\udcf8 Document Upload \u2013 Front Side\n\nPlease upload a clear image of the front side of your identification document.\n\nEnsure:\n\u2022 All text is readable\n\u2022 No glare or blur\n\u2022 Full document is visible","entities":[{"offset":3,"length":28,"type":"bold"}]}}
[2026-04-06 21:00:19] BOT HIT webhook request received
[2026-04-06 21:00:21] sendMessage response: {"ok":true,"result":{"message_id":4205,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775509221,"text":"\ud83d\udcf8 Document Upload \u2013 Back Side\n\nPlease upload a clear image of the back side of your identification document.\n\nIf your document does not have a back side, you may upload the same document again for record purposes.","entities":[{"offset":3,"length":27,"type":"bold"}]}}
[2026-04-06 21:00:32] BOT HIT webhook request received
[2026-04-06 21:00:34] sendMessage response: {"ok":true,"result":{"message_id":4207,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775509234,"text":"\ud83e\udd33 Identity Confirmation\n\nPlease upload a selfie holding your identification document.\n\nThis step is optional but recommended to help speed up your verification process.","entities":[{"offset":3,"length":21,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u23ed\ufe0f Skip Selfie","callback_data":"int_transfer_skip_selfie"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 21:00:53] BOT HIT webhook request received
[2026-04-06 21:00:55] sendMessage response: {"ok":true,"result":{"message_id":4209,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775509255,"text":"\ud83c\udfa5 Video Verification Required\n\nPlease record and upload a short video for identity confirmation.\n\nInstructions:\n\u2022 Your face must be clearly visible\n\u2022 Do not wear sunglasses, cap, or face covering\n\u2022 Hold your identification document in your hand\n\u2022 Clearly state the following:\n\n\"My name is [Your Name], today\u2019s date is [DD/MM/YYYY], and I am submitting this verification for my FinoviaPay International Transfer activation.\"\n\nEnsure good lighting and a stable recording.\n\nThis step is mandatory for security verification.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":99,"length":13,"type":"bold"}]}}
[2026-04-06 21:02:25] BOT HIT webhook request received
[2026-04-06 21:02:28] sendMessage response: {"ok":true,"result":{"message_id":4211,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775509348,"text":"\ud83d\udcd1 Verification Summary\n\nPlease review your submitted information carefully:\n\n\u2022 Full Name: Sadaf Hussain\n\u2022 Date of Birth: 01/01/1997\n\u2022 Country of Residence: Pakistan\n\u2022 Nationality: Pakistan\n\u2022 Occupation: Self employed\n\u2022 Source of Funds: Business income\n\u2022 Expected Monthly Volume: 5000.00 EUR\n\u2022 Transfer Purpose: Personal Transfer\n\u2022 Beneficiary Relationship: Own account\n\u2022 Politically Exposed Person: NO\n\u2022 Third-Party Transactions: NO\n\u2022 Legal Funds Confirmed: YES\n\u2022 Prior Transfer Experience: NO\n\u2022 Document Type: National ID Card\n\u2022 Document Number: ***********87-6\n\u2022 Document Front: Received\n\u2022 Document Back: Received\n\u2022 Selfie: Received\n\u2022 Video Verification: Received\n\n\u26a0\ufe0f Declaration: By proceeding, you confirm that all provided information is accurate and complete. Providing false or misleading information may result in the rejection of your request.","entities":[{"offset":3,"length":20,"type":"bold"},{"offset":80,"length":10,"type":"bold"},{"offset":107,"length":14,"type":"bold"},{"offset":135,"length":21,"type":"bold"},{"offset":168,"length":12,"type":"bold"},{"offset":192,"length":11,"type":"bold"},{"offset":220,"length":16,"type":"bold"},{"offset":255,"length":24,"type":"bold"},{"offset":294,"length":17,"type":"bold"},{"offset":332,"length":25,"type":"bold"},{"offset":372,"length":27,"type":"bold"},{"offset":405,"length":25,"type":"bold"},{"offset":436,"length":22,"type":"bold"},{"offset":465,"length":26,"type":"bold"},{"offset":497,"length":14,"type":"bold"},{"offset":531,"length":16,"type":"bold"},{"offset":566,"length":15,"type":"bold"},{"offset":593,"length":14,"type":"bold"},{"offset":619,"length":7,"type":"bold"},{"offset":638,"length":19,"type":"bold"},{"offset":671,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Submit Verification","callback_data":"int_transfer_submit_verification"}],[{"text":"\ud83d\udd04 Cancel and Restart","callback_data":"int_transfer_restart_verification"}],[{"text":"\u274c Cancel","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-06 21:02:45] BOT HIT webhook request received
[2026-04-06 21:02:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 21:02:46] sendMessage response: {"ok":true,"result":{"message_id":4212,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775509366,"text":"\u2705 Verification Submitted Successfully\n\nDear Customer,\n\nYour International Transfer verification request has been submitted successfully.\n\n\ud83d\udccc Reference ID: ITV-20260406-3E0A02\n\ud83d\udcc5 Submission Date: 06/04/2026 21:02\n\nOur compliance team will review your request within 24\u201372 hours.\n\nA confirmation email has also been sent to your registered email address.\n\nYou will be notified once your verification has been completed.\n\n\u2014 FinoviaPay Compliance Department\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":35,"type":"bold"},{"offset":141,"length":13,"type":"bold"},{"offset":178,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcca Check Status","callback_data":"int_transfer_verification_status"}],[{"text":"\u2b05\ufe0f Back","callback_data":"int_transfer_management_menu"}]]}}}
[2026-04-06 21:04:21] BOT HIT webhook request received
[2026-04-06 21:04:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 21:04:22] sendMessage response: {"ok":true,"result":{"message_id":4213,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775509462,"text":"\ud83d\udcca Verification Status\n\nYour verification request has been submitted successfully and is currently awaiting compliance review.\n\nReference ID: ITV-20260406-3E0A02\nCurrent Status: PENDING_REVIEW\nService Access: Not Enabled\nSubmitted On: 06 Apr 2026 17:02","entities":[{"offset":3,"length":19,"type":"bold"},{"offset":128,"length":13,"type":"bold"},{"offset":162,"length":15,"type":"bold"},{"offset":193,"length":15,"type":"bold"},{"offset":221,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start Int Transfer Verification","callback_data":"int_transfer_start_verification"}],[{"text":"\ud83d\udcca Verification Status","callback_data":"int_transfer_verification_status"}],[{"text":"\ud83c\udd98 Int Transfer Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-06 21:05:01] BOT HIT webhook request received
[2026-04-06 21:05:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 21:05:02] sendMessage response: {"ok":true,"result":{"message_id":4214,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775509502,"text":"\ud83d\udcc2 Transfer Management\n\nPlease select the transfer service you would like to manage.\n\nAvailable categories include International Transfers, SEPA Transfers, and Wallet Transfers.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf0d Int Transfer Management","callback_data":"int_transfer_management_menu"}],[{"text":"\ud83c\uddea\ud83c\uddfa Sepa Transfer Management","callback_data":"sepa_transfer_management_menu"}],[{"text":"\ud83d\udcf2 Wallet Transfer Management","callback_data":"wallet_transfer_management_menu"}],[{"text":"\u21a9\ufe0f Return to Transfer Services","callback_data":"transfer_services_menu"}]]}}}
[2026-04-06 21:05:14] BOT HIT webhook request received
[2026-04-06 21:05:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 21:05:15] sendMessage response: {"ok":true,"result":{"message_id":4215,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775509515,"text":"\ud83d\udcb8 FinoviaPay Transfer Services\n\nWelcome to FinoviaPay Transfer Services.\n\nPlease select one of the available transfer management options below.","entities":[{"offset":3,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc2 Transfer Management","callback_data":"transfer_management_menu"}],[{"text":"\ud83c\udd98 Support / Help","callback_data":"transfer_services_support_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-06 21:05:18] BOT HIT webhook request received
[2026-04-06 21:05:19] sendMessage response: {"ok":true,"result":{"message_id":4216,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775509519,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nPlease select one of the premium banking options below to continue securely.","entities":[{"offset":4,"length":45,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-06 21:05:34] BOT HIT webhook request received
[2026-04-06 21:05:35] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 21:05:35] sendMessage response: {"ok":true,"result":{"message_id":4217,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775509535,"text":"\ud83d\udcb0 FinoviaPay Balance Summary\n\n\ud83d\udc64 Account Holder\nSadaf Hussain\n\n\ud83c\udff7\ufe0f Account Number\nES3657436813998962749698\n\n\ud83d\udcb3 Available Balance\n25,188.18 EUR\n\nThis balance reflects the latest available amount currently recorded on your FinoviaPay profile.","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":34,"length":14,"type":"bold"},{"offset":68,"length":14,"type":"bold"},{"offset":112,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-06 21:05:48] BOT HIT webhook request received
[2026-04-06 21:05:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 21:05:49] sendMessage response: {"ok":true,"result":{"message_id":4218,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775509549,"text":"\ud83d\udcca Recent Transactions\n\n\u2022 Reference: MW1197B723\n  Amount: 165.27 EUR\n  Status: PENDING\n  Date: 12 Mar 2026 04:50\n\n\u2022 Reference: MWB435B3C9\n  Amount: 170.65 EUR\n  Status: COMPLETED\n  Date: 04 Mar 2026 17:21\n\n\u2022 Reference: MW86FC8FFA\n  Amount: 164.57 EUR\n  Status: COMPLETED\n  Date: 04 Mar 2026 09:09\n\n\u2022 Reference: MW139FB78F\n  Amount: 163.41 EUR\n  Status: COMPLETED\n  Date: 03 Mar 2026 10:58\n\n\u2022 Reference: MW688ED060\n  Amount: 99.62 EUR\n  Status: COMPLETED\n  Date: 31 Jan 2026 02:05","entities":[{"offset":3,"length":19,"type":"bold"},{"offset":26,"length":10,"type":"bold"},{"offset":50,"length":7,"type":"bold"},{"offset":71,"length":7,"type":"bold"},{"offset":89,"length":5,"type":"bold"},{"offset":116,"length":10,"type":"bold"},{"offset":140,"length":7,"type":"bold"},{"offset":161,"length":7,"type":"bold"},{"offset":181,"length":5,"type":"bold"},{"offset":208,"length":10,"type":"bold"},{"offset":232,"length":7,"type":"bold"},{"offset":253,"length":7,"type":"bold"},{"offset":273,"length":5,"type":"bold"},{"offset":300,"length":10,"type":"bold"},{"offset":324,"length":7,"type":"bold"},{"offset":345,"length":7,"type":"bold"},{"offset":365,"length":5,"type":"bold"},{"offset":392,"length":10,"type":"bold"},{"offset":416,"length":7,"type":"bold"},{"offset":436,"length":7,"type":"bold"},{"offset":456,"length":5,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-06 21:11:57] BOT HIT webhook request received
[2026-04-06 21:11:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 21:11:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 21:11:59] sendMessage response: {"ok":true,"result":{"message_id":4219,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775509919,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-06 21:12:56] BOT HIT webhook request received
[2026-04-06 21:12:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 21:12:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 21:12:58] sendMessage response: {"ok":true,"result":{"message_id":4220,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775509978,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-06 21:13:14] BOT HIT webhook request received
[2026-04-06 21:13:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 21:13:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 21:13:16] sendMessage response: {"ok":true,"result":{"message_id":4221,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775509995,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nSelected Card Type: Physical Card\n\nPlease select the issue category you are experiencing so we may guide your request to the appropriate card operations workflow.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":49,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Card Declined","callback_data":"ticket_issue_declined"},{"text":"Online Payment Failed","callback_data":"ticket_issue_online_failed"}],[{"text":"Card Not Activated","callback_data":"ticket_issue_not_activated"},{"text":"Card Blocked","callback_data":"ticket_issue_blocked"}],[{"text":"Other Issue","callback_data":"ticket_issue_other"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-06 21:13:21] BOT HIT webhook request received
[2026-04-06 21:13:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 21:13:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 21:13:23] sendMessage response: {"ok":true,"result":{"message_id":4222,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775510002,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nSelected Card Type: Physical Card\nSelected Issue: Other Issue\n\nPlease briefly describe the issue you are experiencing. Your message will be attached to a secure card services support ticket for review by our Card Operations Department.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":49,"length":13,"type":"bold"},{"offset":79,"length":11,"type":"bold"}]}}
[2026-04-06 21:15:50] BOT HIT webhook request received
[2026-04-06 21:15:50] sendMessage response: {"ok":true,"result":{"message_id":4224,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775510150,"text":"Your support ticket has been successfully created.\n\nTicket ID: FP-TK-22337\nDepartment: Card Operations Department\n\nYour request has been forwarded to the FinoviaPay Card Operations Department for review.\n\nOur support team will examine the information you provided and will respond to your ticket as soon as possible.\n\nIf additional information is required, you may be contacted by a FinoviaPay Support Officer.\n\nThank you for choosing FinoviaPay."}}
[2026-04-06 21:29:43] BOT HIT webhook request received
[2026-04-06 21:29:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 21:29:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 21:29:44] sendMessage response: {"ok":true,"result":{"message_id":4226,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775510984,"text":"\ud83c\udfab My Support Tickets\n\nWelcome to your FinoviaPay support ticket history section.\n\nFrom this area, you may review your open tickets, closed tickets, and the current progress of your previously submitted customer support requests.\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udfe6 Open Tickets","callback_data":"my_tickets_open"},{"text":"\u2705 Closed Tickets","callback_data":"my_tickets_closed"}],[{"text":"\ud83d\udcdc All Ticket History","callback_data":"my_tickets_all"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-06 21:29:51] BOT HIT webhook request received
[2026-04-06 21:29:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 21:29:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 21:29:53] sendMessage response: {"ok":true,"result":{"message_id":4227,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775510993,"text":"\ud83c\udfab Open Support Tickets\n\nBelow is the current history of your support requests. Please select any ticket record below to review the full update history.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket 1\nID: FP-TK-22337\nDepartment: Card Operations Department\nIssue: Other Issue | Card Type: Physical Card\nStatus: Open\nCreated: 2026-04-06 17:15:50","entities":[{"offset":3,"length":20,"type":"bold"},{"offset":182,"length":11,"type":"bold"},{"offset":206,"length":26,"type":"bold"},{"offset":240,"length":38,"type":"bold"},{"offset":287,"length":4,"type":"bold"},{"offset":301,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e Open Ticket 1","callback_data":"my_tickets_view_FP-TK-22337"}],[{"text":"\u21a9\ufe0f Back","callback_data":"my_support_tickets"}]]}}}
[2026-04-06 21:30:18] BOT HIT webhook request received
[2026-04-06 21:30:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 21:30:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 21:30:19] sendMessage response: {"ok":true,"result":{"message_id":4228,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775511019,"text":"\ud83c\udfab My Support Tickets\n\nWelcome to your FinoviaPay support ticket history section.\n\nFrom this area, you may review your open tickets, closed tickets, and the current progress of your previously submitted customer support requests.\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udfe6 Open Tickets","callback_data":"my_tickets_open"},{"text":"\u2705 Closed Tickets","callback_data":"my_tickets_closed"}],[{"text":"\ud83d\udcdc All Ticket History","callback_data":"my_tickets_all"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-06 21:31:40] BOT HIT webhook request received
[2026-04-06 21:31:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 21:31:41] sendMessage response: {"ok":true,"result":{"message_id":4229,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775511100,"text":"\ud83d\udcca Verification Status\n\nYour verification request has been submitted successfully and is currently awaiting compliance review.\n\nReference ID: ITV-20260406-112E11\nCurrent Status: PENDING_REVIEW\nService Access: Not Enabled\nSubmitted On: 06 Apr 2026 16:18","entities":[{"offset":3,"length":19,"type":"bold"},{"offset":128,"length":13,"type":"bold"},{"offset":162,"length":15,"type":"bold"},{"offset":193,"length":15,"type":"bold"},{"offset":221,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start Int Transfer Verification","callback_data":"int_transfer_start_verification"}],[{"text":"\ud83d\udcca Verification Status","callback_data":"int_transfer_verification_status"}],[{"text":"\ud83c\udd98 Int Transfer Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-06 21:33:11] BOT HIT webhook request received
[2026-04-06 21:33:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 21:33:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 21:33:13] sendMessage response: {"ok":true,"result":{"message_id":4230,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775511193,"text":"\ud83c\udfab All Support Ticket History\n\nBelow is the current history of your support requests. Please select any ticket record below to review the full update history.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket 1\nID: FP-TK-22337\nDepartment: Card Operations Department\nIssue: Other Issue | Card Type: Physical Card\nStatus: Open\nCreated: 2026-04-06 17:15:50","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":188,"length":11,"type":"bold"},{"offset":212,"length":26,"type":"bold"},{"offset":246,"length":38,"type":"bold"},{"offset":293,"length":4,"type":"bold"},{"offset":307,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e Open Ticket 1","callback_data":"my_tickets_view_FP-TK-22337"}],[{"text":"\u21a9\ufe0f Back","callback_data":"my_support_tickets"}]]}}}
[2026-04-06 22:21:15] BOT HIT webhook request received
[2026-04-06 22:21:15] sendMessage response: {"ok":true,"result":{"message_id":4233,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775514075,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-06 22:21:16] BOT HIT webhook request received
[2026-04-06 22:21:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 22:21:17] sendMessage response: {"ok":true,"result":{"message_id":4234,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775514077,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-06 22:21:23] BOT HIT webhook request received
[2026-04-06 22:21:23] sendMessage response: {"ok":true,"result":{"message_id":4236,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775514083,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-06 22:22:06] BOT HIT webhook request received
[2026-04-06 22:22:06] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-06 22:22:06] DOB verification blocked match=no
[2026-04-06 22:22:06] DOB verification active/general match=yes user_id=5 status=active
[2026-04-06 22:22:07] sendMessage response: {"ok":true,"result":{"message_id":4238,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775514127,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******m@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-06 22:22:30] BOT HIT webhook request received
[2026-04-06 22:22:31] sendMessage response: {"ok":true,"result":{"message_id":4240,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775514151,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-06 22:22:31] sendMessage response: {"ok":true,"result":{"message_id":4241,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775514151,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":19,"type":"url"},{"offset":287,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-06 22:22:34] BOT HIT webhook request received
[2026-04-06 22:22:35] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 22:22:35] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 22:22:35] sendMessage response: {"ok":true,"result":{"message_id":4242,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775514155,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-06 22:22:38] BOT HIT webhook request received
[2026-04-06 22:22:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 22:22:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 22:22:39] sendMessage response: {"ok":true,"result":{"message_id":4243,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775514159,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-06 22:22:41] BOT HIT webhook request received
[2026-04-06 22:22:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 22:22:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 22:22:42] sendMessage response: {"ok":true,"result":{"message_id":4244,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775514162,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nSelected Card Type: Physical Card\n\nPlease select the issue category you are experiencing so we may guide your request to the appropriate card operations workflow.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":49,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Card Declined","callback_data":"ticket_issue_declined"},{"text":"Online Payment Failed","callback_data":"ticket_issue_online_failed"}],[{"text":"Card Not Activated","callback_data":"ticket_issue_not_activated"},{"text":"Card Blocked","callback_data":"ticket_issue_blocked"}],[{"text":"Other Issue","callback_data":"ticket_issue_other"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-06 22:22:44] BOT HIT webhook request received
[2026-04-06 22:22:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 22:22:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-06 22:22:46] sendMessage response: {"ok":true,"result":{"message_id":4245,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775514165,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nSelected Card Type: Physical Card\nSelected Issue: Other Issue\n\nPlease briefly describe the issue you are experiencing. Your message will be attached to a secure card services support ticket for review by our Card Operations Department.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":49,"length":13,"type":"bold"},{"offset":79,"length":11,"type":"bold"}]}}
[2026-04-06 22:22:51] BOT HIT webhook request received
[2026-04-06 22:22:52] sendMessage response: {"ok":true,"result":{"message_id":4247,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775514171,"text":"Your support ticket has been successfully created.\n\nTicket ID: FP-TK-35637\nDepartment: Card Operations Department\n\nYour request has been forwarded to the FinoviaPay Card Operations Department for review.\n\nOur support team will examine the information you provided and will respond to your ticket as soon as possible.\n\nIf additional information is required, you may be contacted by a FinoviaPay Support Officer.\n\nThank you for choosing FinoviaPay."}}
[2026-04-06 22:54:32] BOT HIT webhook request received
[2026-04-06 22:54:32] sendMessage response: {"ok":true,"result":{"message_id":4252,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775516072,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-06 22:54:44] BOT HIT webhook request received
[2026-04-06 22:54:44] sendMessage response: {"ok":true,"result":{"message_id":4255,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775516084,"text":"\u26a0\ufe0f Unable to Process Request\n\nWe could not match your message to any active FinoviaPay service or ongoing request at this time.\n\nPlease use the available menu options or select the appropriate banking service before sending your message.","entities":[{"offset":3,"length":25,"type":"bold"}]}}
[2026-04-07 05:51:51] BOT HIT webhook request received
[2026-04-07 05:51:52] sendMessage response: {"ok":true,"result":{"message_id":4257,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775541112,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-07 05:51:54] BOT HIT webhook request received
[2026-04-07 05:51:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-07 05:51:55] sendMessage response: {"ok":true,"result":{"message_id":4258,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775541115,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-07 05:52:00] BOT HIT webhook request received
[2026-04-07 05:52:01] sendMessage response: {"ok":true,"result":{"message_id":4260,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775541121,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-07 05:52:06] BOT HIT webhook request received
[2026-04-07 05:52:06] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-07 05:52:06] DOB verification blocked match=no
[2026-04-07 05:52:06] DOB verification active/general match=yes user_id=5 status=active
[2026-04-07 05:52:07] sendMessage response: {"ok":true,"result":{"message_id":4262,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775541127,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******m@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-07 05:52:25] BOT HIT webhook request received
[2026-04-07 05:52:25] sendMessage response: {"ok":true,"result":{"message_id":4264,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775541145,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-07 05:52:26] sendMessage response: {"ok":true,"result":{"message_id":4265,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775541145,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":19,"type":"url"},{"offset":287,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-07 05:52:26] sendMessage response: {"ok":true,"result":{"message_id":4266,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775541146,"text":"\u26a0\ufe0f FinoviaPay Verification Notice\n\nA verification request is currently pending for your account.\n\nDepartment: Card Security Department\n\nRequired Verification Items:\n\u2022 Selfie Verification\n\u2022 Video Verification\n\u2022 Proof of Address\n\u2022 Additional Verification Document\n\nPlease complete the requested verification through the secure upload option below.","reply_markup":{"inline_keyboard":[[{"text":"Open Verification Upload","callback_data":"kyc_open_request"}]]}}}
[2026-04-07 05:52:44] BOT HIT webhook request received
[2026-04-07 05:52:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-07 05:52:45] sendMessage response: {"ok":true,"result":{"message_id":4267,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775541165,"text":"FinoviaPay Verification Upload\n\nDepartment: Card Security Department\n\nRequired Verification Items:\n\u2022 Selfie Verification\n\u2022 Video Verification\n\u2022 Proof of Address\n\u2022 Additional Verification Document\n\nPlease complete the required verification items one by one through this secure FinoviaPay Telegram support channel."}}
[2026-04-07 05:52:45] sendMessage response: {"ok":true,"result":{"message_id":4268,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775541165,"text":"Step 1 of 4\nSelfie Verification Required\n\nPlease take and upload a clear selfie using your device camera.\n\nMake sure your full face is clearly visible and the image is taken in a well-lit environment."}}
[2026-04-07 05:53:04] BOT HIT webhook request received
[2026-04-07 11:57:32] BOT HIT webhook request received
[2026-04-07 11:57:32] sendMessage response: {"ok":true,"result":{"message_id":4272,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775563052,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-07 11:57:34] BOT HIT webhook request received
[2026-04-07 11:57:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-07 11:57:35] sendMessage response: {"ok":true,"result":{"message_id":4273,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775563055,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-07 11:57:38] BOT HIT webhook request received
[2026-04-07 11:57:39] sendMessage response: {"ok":true,"result":{"message_id":4275,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775563059,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-07 11:57:43] BOT HIT webhook request received
[2026-04-07 11:57:43] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-07 11:57:43] DOB verification blocked match=no
[2026-04-07 11:57:43] DOB verification active/general match=yes user_id=5 status=active
[2026-04-07 11:57:43] sendMessage response: {"ok":true,"result":{"message_id":4277,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775563063,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******m@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-07 11:58:13] BOT HIT webhook request received
[2026-04-07 11:58:14] sendMessage response: {"ok":true,"result":{"message_id":4279,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775563094,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-07 11:58:14] sendMessage response: {"ok":true,"result":{"message_id":4280,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775563094,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":19,"type":"url"},{"offset":287,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-07 11:58:15] sendMessage response: {"ok":true,"result":{"message_id":4281,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775563095,"text":"\u26a0\ufe0f FinoviaPay Verification Notice\n\nA verification request is currently pending for your account.\n\nDepartment: Card Security Department\n\nRequired Verification Items:\n\u2022 Selfie Verification\n\u2022 Video Verification\n\u2022 Proof of Address\n\u2022 Additional Verification Document\n\nPlease complete the requested verification through the secure upload option below.","reply_markup":{"inline_keyboard":[[{"text":"Open Verification Upload","callback_data":"kyc_open_request"}]]}}}
[2026-04-07 11:58:19] BOT HIT webhook request received
[2026-04-07 11:58:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-07 11:58:20] sendMessage response: {"ok":true,"result":{"message_id":4282,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775563100,"text":"FinoviaPay Verification Upload\n\nDepartment: Card Security Department\n\nRequired Verification Items:\n\u2022 Selfie Verification\n\u2022 Video Verification\n\u2022 Proof of Address\n\u2022 Additional Verification Document\n\nPlease complete the required verification items one by one through this secure FinoviaPay Telegram support channel."}}
[2026-04-07 11:58:20] sendMessage response: {"ok":true,"result":{"message_id":4283,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775563100,"text":"Step 1 of 4\nSelfie Verification Required\n\nPlease take and upload a clear selfie using your device camera.\n\nMake sure your full face is clearly visible and the image is taken in a well-lit environment."}}
[2026-04-07 11:58:30] BOT HIT webhook request received
[2026-04-07 12:07:20] BOT HIT webhook request received
[2026-04-07 12:07:20] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-07 12:07:21] sendMessage response: {"ok":true,"result":{"message_id":4286,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775563641,"text":"FinoviaPay Verification Upload\n\nDepartment: Card Security Department\n\nRequired Verification Items:\n\u2022 Selfie Verification\n\u2022 Video Verification\n\u2022 Proof of Address\n\u2022 Additional Verification Document\n\nPlease complete the required verification items one by one through this secure FinoviaPay Telegram support channel."}}
[2026-04-07 12:07:21] sendMessage response: {"ok":true,"result":{"message_id":4287,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775563641,"text":"Step 1 of 4\nSelfie Verification Required\n\nPlease take and upload a clear selfie using your device camera.\n\nMake sure your full face is clearly visible and the image is taken in a well-lit environment."}}
[2026-04-07 12:07:26] BOT HIT webhook request received
[2026-04-07 12:15:26] BOT HIT webhook request received
[2026-04-07 12:15:27] sendMessage response: {"ok":true,"result":{"message_id":4291,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775564127,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-07 12:15:28] BOT HIT webhook request received
[2026-04-07 12:15:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-07 12:15:29] sendMessage response: {"ok":true,"result":{"message_id":4292,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775564129,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-07 12:15:33] BOT HIT webhook request received
[2026-04-07 12:15:33] sendMessage response: {"ok":true,"result":{"message_id":4294,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775564133,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-07 12:15:37] BOT HIT webhook request received
[2026-04-07 12:15:37] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-07 12:15:37] DOB verification blocked match=no
[2026-04-07 12:15:37] DOB verification active/general match=yes user_id=5 status=active
[2026-04-07 12:15:38] sendMessage response: {"ok":true,"result":{"message_id":4296,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775564138,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******m@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-07 12:15:56] BOT HIT webhook request received
[2026-04-07 12:15:56] sendMessage response: {"ok":true,"result":{"message_id":4298,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775564156,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-07 12:15:57] sendMessage response: {"ok":true,"result":{"message_id":4299,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775564157,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":19,"type":"url"},{"offset":287,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-07 12:15:57] sendMessage response: {"ok":true,"result":{"message_id":4300,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775564157,"text":"\u26a0\ufe0f FinoviaPay Verification Notice\n\nA verification request is currently pending for your account.\n\nDepartment: Card Security Department\n\nRequired Verification Items:\n\u2022 Selfie Verification\n\u2022 Video Verification\n\u2022 Proof of Address\n\u2022 Additional Verification Document\n\nPlease complete the requested verification through the secure upload option below.","reply_markup":{"inline_keyboard":[[{"text":"Open Verification Upload","callback_data":"kyc_open_request"}]]}}}
[2026-04-07 12:15:58] BOT HIT webhook request received
[2026-04-07 12:15:59] sendMessage response: {"ok":true,"result":{"message_id":4301,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775564159,"text":"FinoviaPay Verification Upload\n\nDepartment: Card Security Department\n\nRequired Verification Items:\n\u2022 Selfie Verification\n\u2022 Video Verification\n\u2022 Proof of Address\n\u2022 Additional Verification Document\n\nPlease complete the required verification items one by one through this secure FinoviaPay Telegram support channel."}}
[2026-04-07 12:15:59] sendMessage response: {"ok":true,"result":{"message_id":4302,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775564159,"text":"Step 1 of 4\nSelfie Verification Required\n\nPlease take and upload a clear selfie using your device camera.\n\nMake sure your full face is clearly visible and the image is taken in a well-lit environment."}}
[2026-04-07 12:16:04] BOT HIT webhook request received
[2026-04-07 12:16:04] sendMessage response: {"ok":true,"result":{"message_id":4304,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775564164,"text":"\u2705 Selfie Verification has been received successfully.\n\nStep 1 of 4 has been completed successfully."}}
[2026-04-07 12:16:05] sendMessage response: {"ok":true,"result":{"message_id":4305,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775564165,"text":"Please proceed with the next verification step.\n\nStep 2 of 4\nVideo Verification Required\n\nPlease record and upload a short video clearly showing your face for identity confirmation.\n\nMake sure the recording is clear, stable, and taken in a well-lit environment."}}
[2026-04-07 12:16:10] BOT HIT webhook request received
[2026-04-07 12:16:10] sendMessage response: {"ok":true,"result":{"message_id":4307,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775564170,"text":"The uploaded file type does not match the current verification step.\n\nCurrent Required Item: Video Verification\n\nPlease upload a video or video note for this verification step."}}
[2026-04-07 12:16:28] BOT HIT webhook request received
[2026-04-07 12:16:28] sendMessage response: {"ok":true,"result":{"message_id":4309,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775564188,"text":"\u2705 Video Verification has been received successfully.\n\nStep 2 of 4 has been completed successfully."}}
[2026-04-07 12:16:29] sendMessage response: {"ok":true,"result":{"message_id":4310,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775564189,"text":"Please proceed with the next verification step.\n\nStep 3 of 4\nProof of Address Required\n\nPlease upload your proof of address document.\n\nAccepted examples include a utility bill, bank statement, or government-issued address letter."}}
[2026-04-07 12:16:35] BOT HIT webhook request received
[2026-04-07 12:16:36] sendMessage response: {"ok":true,"result":{"message_id":4312,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775564195,"text":"\u2705 Proof of Address has been received successfully.\n\nStep 3 of 4 has been completed successfully."}}
[2026-04-07 12:16:36] sendMessage response: {"ok":true,"result":{"message_id":4313,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775564196,"text":"Please proceed with the next verification step.\n\nStep 4 of 4\nAdditional Verification Document Required\n\nPlease upload the requested verification file through this secure FinoviaPay Telegram support channel."}}
[2026-04-07 12:16:40] BOT HIT webhook request received
[2026-04-07 12:16:41] sendMessage response: {"ok":true,"result":{"message_id":4315,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775564201,"text":"\u2705 Additional Verification Document has been received successfully.\n\nStep 4 of 4 has been completed successfully."}}
[2026-04-07 12:16:42] sendMessage response: {"ok":true,"result":{"message_id":4316,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775564201,"text":"\u2705 Verification Upload Completed\n\nYour requested verification documents have been successfully uploaded to the FinoviaPay system.\n\nVerification Reference ID: KYC-FP-000010\nDepartment: Card Security Department\n\nOur assigned officer will review your submitted files and will inform you as soon as possible regarding the outcome of your verification review."}}
[2026-04-07 12:17:28] BOT HIT webhook request received
[2026-04-07 12:17:28] sendMessage response: {"ok":true,"result":{"message_id":4318,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775564248,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-07 12:17:29] BOT HIT webhook request received
[2026-04-07 12:17:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-07 12:17:30] sendMessage response: {"ok":true,"result":{"message_id":4319,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775564250,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-07 12:17:36] BOT HIT webhook request received
[2026-04-07 12:17:36] sendMessage response: {"ok":true,"result":{"message_id":4321,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775564256,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-07 12:17:40] BOT HIT webhook request received
[2026-04-07 12:17:40] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-07 12:17:40] DOB verification blocked match=no
[2026-04-07 12:17:40] DOB verification active/general match=yes user_id=5 status=active
[2026-04-07 12:17:41] sendMessage response: {"ok":true,"result":{"message_id":4323,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775564260,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******m@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-07 12:17:55] BOT HIT webhook request received
[2026-04-07 12:17:56] sendMessage response: {"ok":true,"result":{"message_id":4325,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775564276,"text":"OTP does not match. Please check the code and try again.","reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-07 12:18:09] BOT HIT webhook request received
[2026-04-07 12:18:10] sendMessage response: {"ok":true,"result":{"message_id":4327,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775564290,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-07 12:18:10] sendMessage response: {"ok":true,"result":{"message_id":4328,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775564290,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":19,"type":"url"},{"offset":287,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-07 12:25:24] BOT HIT webhook request received
[2026-04-07 18:25:08] BOT HIT webhook request received
[2026-04-07 18:25:26] BOT HIT webhook request received
[2026-04-07 20:37:28] BOT HIT webhook request received
[2026-04-07 20:37:29] sendMessage response: {"ok":true,"result":{"message_id":4338,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775594249,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-07 20:37:30] BOT HIT webhook request received
[2026-04-07 20:37:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-07 20:37:31] sendMessage response: {"ok":true,"result":{"message_id":4339,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775594251,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-07 20:37:34] BOT HIT webhook request received
[2026-04-07 20:37:35] sendMessage response: {"ok":true,"result":{"message_id":4341,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775594255,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-07 20:37:39] BOT HIT webhook request received
[2026-04-07 20:37:39] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-07 20:37:39] DOB verification blocked match=no
[2026-04-07 20:37:39] DOB verification active/general match=yes user_id=5 status=active
[2026-04-07 20:37:39] sendMessage response: {"ok":true,"result":{"message_id":4343,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775594259,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******m@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-07 20:38:19] BOT HIT webhook request received
[2026-04-07 20:38:19] sendMessage response: {"ok":true,"result":{"message_id":4345,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775594299,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-07 20:38:20] sendMessage response: {"ok":true,"result":{"message_id":4346,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775594300,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":19,"type":"url"},{"offset":287,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-07 20:38:20] sendMessage response: {"ok":true,"result":{"message_id":4347,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775594300,"text":"\u26a0\ufe0f FinoviaPay Verification Notice\n\nA verification request is currently pending for your account.\n\nDepartment: Card Security Department\n\nRequired Verification Items:\n\u2022 Video Verification (Re-upload Required)\n\nPlease complete the requested verification through the secure upload option below.","reply_markup":{"inline_keyboard":[[{"text":"Open Verification Upload","callback_data":"kyc_open_request"}]]}}}
[2026-04-07 20:38:26] BOT HIT webhook request received
[2026-04-07 20:38:27] sendMessage response: {"ok":true,"result":{"message_id":4348,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775594307,"text":"FinoviaPay Verification Upload\n\nDepartment: Card Security Department\n\nRequired Verification Items:\n\u2022 Video Verification (Re-upload Required)\n\nPlease complete the required verification items one by one through this secure FinoviaPay Telegram support channel."}}
[2026-04-07 20:38:27] sendMessage response: {"ok":true,"result":{"message_id":4349,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775594307,"text":"Step 1 of 1\nVideo Verification Re-upload Required\n\nOfficer Comment:\nPlease re upload this v\u00eddeo again \n\nBesitos \n----\n- ;\u20ac+\u20ac+\n- hddhdjdjd\n- jdjdjd\n\n\nBdjdjd\n\nPlease record and upload a short video clearly showing your face for identity confirmation.\n\nMake sure the recording is clear, stable, and taken in a well-lit environment."}}
[2026-04-07 20:38:37] BOT HIT webhook request received
[2026-04-07 20:38:37] sendMessage response: {"ok":true,"result":{"message_id":4351,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775594317,"text":"The uploaded file type does not match the current verification step.\n\nCurrent Required Item: Video Verification\n\nPlease upload a video or video note for this verification step."}}
[2026-04-07 20:38:46] BOT HIT webhook request received
[2026-04-07 20:38:46] sendMessage response: {"ok":true,"result":{"message_id":4353,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775594326,"text":"\u2705 Video Verification has been received successfully.\n\nStep 1 of 1 has been completed successfully."}}
[2026-04-07 20:38:47] sendMessage response: {"ok":true,"result":{"message_id":4354,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775594327,"text":"\u2705 Verification Upload Completed\n\nYour requested verification documents have been successfully uploaded to the FinoviaPay system.\n\nVerification Reference ID: KYC-FP-000010\nDepartment: Card Security Department\n\nOur assigned officer will review your submitted files and will inform you as soon as possible regarding the outcome of your verification review."}}
[2026-04-07 20:38:58] BOT HIT webhook request received
[2026-04-07 20:38:59] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-07 20:38:59] sendMessage response: {"ok":true,"result":{"message_id":4355,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775594339,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-04-07 20:39:29] BOT HIT webhook request received
[2026-04-07 20:39:30] sendMessage response: {"ok":true,"result":{"message_id":4357,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775594370,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-07 20:39:31] BOT HIT webhook request received
[2026-04-07 20:39:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-07 20:39:32] sendMessage response: {"ok":true,"result":{"message_id":4358,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775594372,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-07 20:39:36] BOT HIT webhook request received
[2026-04-07 20:39:36] sendMessage response: {"ok":true,"result":{"message_id":4360,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775594376,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-07 20:39:39] BOT HIT webhook request received
[2026-04-07 20:39:39] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-07 20:39:39] DOB verification blocked match=no
[2026-04-07 20:39:39] DOB verification active/general match=yes user_id=5 status=active
[2026-04-07 20:39:40] sendMessage response: {"ok":true,"result":{"message_id":4362,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775594380,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******m@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-07 20:39:56] BOT HIT webhook request received
[2026-04-07 20:39:58] sendMessage response: {"ok":true,"result":{"message_id":4364,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775594397,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-07 20:39:58] sendMessage response: {"ok":true,"result":{"message_id":4365,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775594398,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":19,"type":"url"},{"offset":287,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-07 20:40:01] BOT HIT webhook request received
[2026-04-07 20:40:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-07 20:40:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-07 20:40:02] sendMessage response: {"ok":true,"result":{"message_id":4366,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775594402,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-07 20:40:14] BOT HIT webhook request received
[2026-04-07 20:40:15] sendMessage response: {"ok":true,"result":{"message_id":4367,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775594415,"text":"Welcome to the FinoviaPay Digital Wallet Transfer Assistance Center.\n\nPlease choose one of the options below to check your transfer status, report an issue, create a support ticket, or connect with a Wallet Transfer Support Officer.\n\nAll support options below are provided through our secure digital banking support system.","reply_markup":{"inline_keyboard":[[{"text":"Transfer Status","callback_data":"wt_status"},{"text":"Report Transfer Issue","callback_data":"wt_issue"}],[{"text":"Create Wallet Transfer Ticket","callback_data":"wt_ticket"},{"text":"Talk to Transfer Officer","callback_data":"wt_agent"}],[{"text":"Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-07 20:40:19] BOT HIT webhook request received
[2026-04-07 20:40:30] BOT HIT webhook request received
[2026-04-07 20:40:45] BOT HIT webhook request received
[2026-04-07 20:40:57] BOT HIT webhook request received
[2026-04-07 20:40:58] sendMessage response: {"ok":true,"result":{"message_id":4369,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775594458,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-07 20:40:59] BOT HIT webhook request received
[2026-04-07 20:40:59] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-07 20:41:00] sendMessage response: {"ok":true,"result":{"message_id":4370,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775594460,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-07 20:41:04] BOT HIT webhook request received
[2026-04-07 20:41:04] sendMessage response: {"ok":true,"result":{"message_id":4372,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775594464,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-07 20:41:10] BOT HIT webhook request received
[2026-04-07 20:41:10] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-07 20:41:10] DOB verification blocked match=no
[2026-04-07 20:41:10] DOB verification active/general match=yes user_id=5 status=active
[2026-04-07 20:41:11] sendMessage response: {"ok":true,"result":{"message_id":4374,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775594471,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******m@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-07 20:41:22] BOT HIT webhook request received
[2026-04-07 20:41:23] sendMessage response: {"ok":true,"result":{"message_id":4376,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775594483,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-07 20:41:23] sendMessage response: {"ok":true,"result":{"message_id":4377,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775594483,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":19,"type":"url"},{"offset":287,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-07 20:41:26] BOT HIT webhook request received
[2026-04-07 20:41:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-07 20:41:27] sendMessage response: {"ok":true,"result":{"message_id":4378,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775594487,"text":"\ud83d\udcb8 FinoviaPay Transfer Services\n\nWelcome to FinoviaPay Transfer Services.\n\nPlease select one of the available transfer management options below.","entities":[{"offset":3,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc2 Transfer Management","callback_data":"transfer_management_menu"}],[{"text":"\ud83c\udd98 Support / Help","callback_data":"transfer_services_support_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-07 20:41:38] BOT HIT webhook request received
[2026-04-07 20:41:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-07 20:41:39] sendMessage response: {"ok":true,"result":{"message_id":4379,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775594498,"text":"\ud83d\udcc2 Transfer Management\n\nPlease select the transfer service you would like to manage.\n\nAvailable categories include International Transfers, SEPA Transfers, and Wallet Transfers.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf0d Int Transfer Management","callback_data":"int_transfer_management_menu"}],[{"text":"\ud83c\uddea\ud83c\uddfa Sepa Transfer Management","callback_data":"sepa_transfer_management_menu"}],[{"text":"\ud83d\udcf2 Wallet Transfer Management","callback_data":"wallet_transfer_management_menu"}],[{"text":"\u21a9\ufe0f Return to Transfer Services","callback_data":"transfer_services_menu"}]]}}}
[2026-04-07 20:41:43] BOT HIT webhook request received
[2026-04-07 20:41:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-07 20:41:44] sendMessage response: {"ok":true,"result":{"message_id":4380,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775594504,"text":"\ud83c\udf0d International Transfer Management\n\nInternational Transfer services are not enabled by default.\n\nBefore activation, you are required to complete a mandatory verification process, including:\n\u2022 Basic AML information\n\u2022 Identity document verification\n\u2022 Short video identity confirmation\n\nPlease choose one of the options below to proceed.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start Int Transfer Verification","callback_data":"int_transfer_start_verification"}],[{"text":"\ud83d\udcca Verification Status","callback_data":"int_transfer_verification_status"}],[{"text":"\ud83c\udd98 Int Transfer Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-08 12:50:54] BOT HIT webhook request received
[2026-04-08 12:50:55] sendMessage response: {"ok":true,"result":{"message_id":4382,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775652655,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-08 12:50:56] BOT HIT webhook request received
[2026-04-08 12:50:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 12:50:57] sendMessage response: {"ok":true,"result":{"message_id":4383,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775652657,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-08 12:51:01] BOT HIT webhook request received
[2026-04-08 12:51:01] sendMessage response: {"ok":true,"result":{"message_id":4385,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775652661,"text":"The mobile number you entered could not be matched with our registered system records.\n\nPlease review your number carefully and try again.\n\nIf you would still like to speak with one of our banker officers, please select the option below.","reply_markup":{"inline_keyboard":[[{"text":"Try Again","callback_data":"retry_mobile"},{"text":"Talk to Banker Officer","callback_data":"talk_to_agent_unverified"}]]}}}
[2026-04-08 12:51:02] BOT HIT webhook request received
[2026-04-08 12:51:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 12:51:03] sendMessage response: {"ok":true,"result":{"message_id":4386,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775652663,"text":"Please re-enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":106,"length":12,"type":"phone_number"}]}}
[2026-04-08 12:51:07] BOT HIT webhook request received
[2026-04-08 12:51:07] sendMessage response: {"ok":true,"result":{"message_id":4388,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775652667,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-08 12:51:11] BOT HIT webhook request received
[2026-04-08 12:51:11] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-08 12:51:11] DOB verification blocked match=no
[2026-04-08 12:51:11] DOB verification active/general match=yes user_id=5 status=active
[2026-04-08 12:51:12] sendMessage response: {"ok":true,"result":{"message_id":4390,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775652672,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******m@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-08 12:52:19] BOT HIT webhook request received
[2026-04-08 12:52:19] sendMessage response: {"ok":true,"result":{"message_id":4392,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775652739,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-08 12:52:20] sendMessage response: {"ok":true,"result":{"message_id":4393,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775652740,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":19,"type":"url"},{"offset":287,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-08 12:52:24] BOT HIT webhook request received
[2026-04-08 12:52:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 12:52:25] sendMessage response: {"ok":true,"result":{"message_id":4394,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775652744,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nThere is currently no active direct communication assigned to your account.\n\nIf an authorised FinoviaPay officer contacts you, the conversation will appear here automatically.","entities":[{"offset":3,"length":38,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-04-08 12:52:33] BOT HIT webhook request received
[2026-04-08 12:52:34] sendMessage response: {"ok":true,"result":{"message_id":4395,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775652754,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nPlease select one of the premium banking options below to continue securely.","entities":[{"offset":4,"length":45,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-08 12:52:56] BOT HIT webhook request received
[2026-04-08 12:52:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 12:52:57] sendMessage response: {"ok":true,"result":{"message_id":4396,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775652777,"text":"\ud83d\udee1\ufe0f FinoviaPay Blocked Account Recovery\n\nIf your account access is currently restricted, please choose one of the options below to submit a recovery request or contact our support team for further assistance.","entities":[{"offset":4,"length":35,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee1\ufe0f Submit Recovery Request","callback_data":"blocked_account_recovery"}],[{"text":"\ud83c\udf96\ufe0f Contact Support Officer","callback_data":"talk_to_agent_unverified"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-08 12:52:58] BOT HIT webhook request received
[2026-04-08 12:52:59] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 12:52:59] sendMessage response: {"ok":true,"result":{"message_id":4397,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775652779,"text":"\ud83d\udeab Blocked Account Recovery\n\nWelcome to the FinoviaPay blocked account recovery channel.\n\nTo begin the verification process, please enter your registered mobile number exactly as recorded with FinoviaPay.\n\nOur system will first verify whether the account exists and whether the account is currently blocked before continuing with the recovery steps.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":143,"length":24,"type":"bold"}]}}
[2026-04-08 12:53:06] BOT HIT webhook request received
[2026-04-08 12:53:06] sendMessage response: {"ok":true,"result":{"message_id":4399,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775652786,"text":"We are sorry. We could not locate any blocked FinoviaPay account against the mobile number you provided. Please review the number carefully and try again."}}
[2026-04-08 13:25:45] BOT HIT webhook request received
[2026-04-08 13:25:46] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 13:25:47] sendMessage response: {"ok":true,"result":{"message_id":4400,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775654746,"text":"\ud83d\udcca Verification Status\n\nYour verification request is currently under review by our compliance team.\n\nReference ID: ITV-20260406-3E0A02\nCurrent Status: UNDER_REVIEW\nService Access: Not Enabled\nSubmitted On: 06 Apr 2026 17:02\nCompliance Note: Notes for verification team \nCustomer have requested manually review over phone call , she talk with Habib Rajput for manually review","entities":[{"offset":3,"length":19,"type":"bold"},{"offset":101,"length":13,"type":"bold"},{"offset":135,"length":15,"type":"bold"},{"offset":164,"length":15,"type":"bold"},{"offset":192,"length":13,"type":"bold"},{"offset":224,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start Int Transfer Verification","callback_data":"int_transfer_start_verification"}],[{"text":"\ud83d\udcca Verification Status","callback_data":"int_transfer_verification_status"}],[{"text":"\ud83c\udd98 Int Transfer Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-08 13:26:37] BOT HIT webhook request received
[2026-04-08 13:26:37] sendMessage response: {"ok":true,"result":{"message_id":4402,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775654797,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-08 13:26:39] BOT HIT webhook request received
[2026-04-08 13:26:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 13:26:40] sendMessage response: {"ok":true,"result":{"message_id":4403,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775654800,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-08 13:26:56] BOT HIT webhook request received
[2026-04-08 13:26:56] sendMessage response: {"ok":true,"result":{"message_id":4405,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775654816,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-08 13:27:12] BOT HIT webhook request received
[2026-04-08 13:27:12] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-08 13:27:12] DOB verification blocked match=no
[2026-04-08 13:27:12] DOB verification active/general match=yes user_id=25 status=active
[2026-04-08 13:27:13] sendMessage response: {"ok":true,"result":{"message_id":4407,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775654833,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-08 13:27:41] BOT HIT webhook request received
[2026-04-08 13:27:41] sendMessage response: {"ok":true,"result":{"message_id":4409,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775654861,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-08 13:27:42] sendMessage response: {"ok":true,"result":{"message_id":4410,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775654862,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-08 13:28:36] BOT HIT webhook request received
[2026-04-08 13:28:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 13:28:37] sendMessage response: {"ok":true,"result":{"message_id":4411,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775654917,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-08 13:28:57] BOT HIT webhook request received
[2026-04-08 13:28:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 13:28:58] sendMessage response: {"ok":true,"result":{"message_id":4412,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775654938,"text":"To create your support ticket, please enter your full name."}}
[2026-04-08 13:29:14] BOT HIT webhook request received
[2026-04-08 13:29:15] sendMessage response: {"ok":true,"result":{"message_id":4414,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775654954,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-04-08 13:29:32] BOT HIT webhook request received
[2026-04-08 13:29:33] sendMessage response: {"ok":true,"result":{"message_id":4416,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775654973,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-04-08 13:29:53] BOT HIT webhook request received
[2026-04-08 13:29:53] sendMessage response: {"ok":true,"result":{"message_id":4418,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775654993,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-04-08 13:31:02] BOT HIT webhook request received
[2026-04-08 13:31:03] sendMessage response: {"ok":true,"result":{"message_id":4420,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775655063,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-04-08 13:32:19] BOT HIT webhook request received
[2026-04-08 13:32:20] sendMessage response: {"ok":true,"result":{"message_id":4422,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775655140,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKT98EFCA6D\nFull Name: Sadaf Hussain\nEmail: mzoohaaan@gmail.com\nContact Number: +923036814535\nSubject: Electricity bill update\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":107,"length":19,"type":"email"},{"offset":143,"length":13,"type":"phone_number"}]}}
[2026-04-08 13:32:20] sendMessage response: {"ok":true,"result":{"message_id":4423,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775655140,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-08 13:34:08] BOT HIT webhook request received
[2026-04-08 13:34:09] sendMessage response: {"ok":true,"result":{"message_id":4424,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775655249,"text":"\ud83c\udfe6 FinoviaPay Latest Wallet Transfer Records\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nBelow are the latest wallet transfer transactions currently associated with your verified FinoviaPay account.\n\nPlease select any transfer reference button below to review the full transaction details.\n\n1. Transfer Reference\n\u2022 Ref: MW1197B723\n\u2022 Date: 12 Mar 2026, 04:50\n\u2022 Amount: 154.55 PKR\n\u2022 Status: \u2022 Unknown\n\n2. Transfer Reference\n\u2022 Ref: MWB435B3C9\n\u2022 Date: 04 Mar 2026, 17:21\n\u2022 Amount: 153.89 PKR\n\u2022 Status: \u2705 Completed\n\n3. Transfer Reference\n\u2022 Ref: MW86FC8FFA\n\u2022 Date: 04 Mar 2026, 09:09\n\u2022 Amount: 153.89 PKR\n\u2022 Status: \u2705 Completed\n\n4. Transfer Reference\n\u2022 Ref: MW139FB78F\n\u2022 Date: 03 Mar 2026, 10:58\n\u2022 Amount: 152.78 PKR\n\u2022 Status: \u2705 Completed\n\n5. Transfer Reference\n\u2022 Ref: MW688ED060\n\u2022 Date: 31 Jan 2026, 02:05\n\u2022 Amount: 92.03 PKR\n\u2022 Status: \u2705 Completed","entities":[{"offset":3,"length":41,"type":"bold"},{"offset":263,"length":21,"type":"bold"},{"offset":292,"length":10,"type":"bold"},{"offset":372,"length":21,"type":"bold"},{"offset":401,"length":10,"type":"bold"},{"offset":483,"length":21,"type":"bold"},{"offset":512,"length":10,"type":"bold"},{"offset":594,"length":21,"type":"bold"},{"offset":623,"length":10,"type":"bold"},{"offset":705,"length":21,"type":"bold"},{"offset":734,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd39 MW1197B723","callback_data":"lwt_detail_123"}],[{"text":"\ud83d\udd39 MWB435B3C9","callback_data":"lwt_detail_122"}],[{"text":"\ud83d\udd39 MW86FC8FFA","callback_data":"lwt_detail_121"}],[{"text":"\ud83d\udd39 MW139FB78F","callback_data":"lwt_detail_120"}],[{"text":"\ud83d\udd39 MW688ED060","callback_data":"lwt_detail_119"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-08 13:35:13] BOT HIT webhook request received
[2026-04-08 13:36:47] BOT HIT webhook request received
[2026-04-08 13:36:48] sendMessage response: {"ok":true,"result":{"message_id":4425,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775655408,"text":"\ud83c\udfe6 FinoviaPay Wallet Transfer Details\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nTransfer Reference\nMW1197B723\n\nTransfer Date\n12 Mar 2026, 04:50\n\nBeneficiary Name\nSadaf Hussain\n\nBeneficiary Mobile\n03157556553\n\nTransfer Amount\n154.55 PKR\n\nCurrent Status\n\u2022 Unknown\n\nStatus Note\nTransfer created and OTP verified\n\nIf you have any questions or concerns regarding this transfer, you may open the support options below.","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":54,"length":18,"type":"bold"},{"offset":85,"length":13,"type":"bold"},{"offset":119,"length":16,"type":"bold"},{"offset":151,"length":18,"type":"bold"},{"offset":183,"length":15,"type":"bold"},{"offset":211,"length":14,"type":"bold"},{"offset":237,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2753 Questions about this transfer","callback_data":"lwt_issue_menu_123"}],[{"text":"\u25c0\ufe0f Back to Latest Transfers","callback_data":"lwt_list"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-08 13:37:38] BOT HIT webhook request received
[2026-04-08 13:38:12] BOT HIT webhook request received
[2026-04-08 13:38:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 13:38:13] sendMessage response: {"ok":true,"result":{"message_id":4426,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775655493,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-04-08 14:32:58] BOT HIT webhook request received
[2026-04-08 14:32:59] sendMessage response: {"ok":true,"result":{"message_id":4429,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775658779,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-08 14:33:26] BOT HIT webhook request received
[2026-04-08 14:34:14] BOT HIT webhook request received
[2026-04-08 14:34:15] sendMessage response: {"ok":true,"result":{"message_id":4433,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775658855,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-08 14:34:16] BOT HIT webhook request received
[2026-04-08 14:34:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 14:34:17] sendMessage response: {"ok":true,"result":{"message_id":4434,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775658857,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-08 14:34:23] BOT HIT webhook request received
[2026-04-08 14:34:24] sendMessage response: {"ok":true,"result":{"message_id":4436,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775658863,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-08 14:34:27] BOT HIT webhook request received
[2026-04-08 14:34:27] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-08 14:34:27] DOB verification blocked match=no
[2026-04-08 14:34:27] DOB verification active/general match=yes user_id=5 status=active
[2026-04-08 14:34:28] sendMessage response: {"ok":true,"result":{"message_id":4438,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775658868,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******m@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-08 14:34:46] BOT HIT webhook request received
[2026-04-08 14:34:46] sendMessage response: {"ok":true,"result":{"message_id":4440,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775658886,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-08 14:34:47] sendMessage response: {"ok":true,"result":{"message_id":4441,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775658887,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":19,"type":"url"},{"offset":287,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-08 14:34:49] BOT HIT webhook request received
[2026-04-08 14:34:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 14:34:50] sendMessage response: {"ok":true,"result":{"message_id":4442,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775658890,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nThere is currently no active direct communication assigned to your account.\n\nIf an authorised FinoviaPay officer contacts you, the conversation will appear here automatically.","entities":[{"offset":3,"length":38,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-04-08 14:35:04] BOT HIT webhook request received
[2026-04-08 14:37:52] BOT HIT webhook request received
[2026-04-08 14:37:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 14:37:53] sendMessage response: {"ok":true,"result":{"message_id":4445,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775659073,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nThere is currently no active direct communication assigned to your account.\n\nIf an authorised FinoviaPay officer contacts you, the conversation will appear here automatically.","entities":[{"offset":3,"length":38,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-04-08 14:47:48] BOT HIT webhook request received
[2026-04-08 14:47:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 14:47:49] sendMessage response: {"ok":true,"result":{"message_id":4446,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775659669,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nYou currently have an active direct communication from an authorised FinoviaPay officer.\n\nReference\nFP-DM-000001\n\nDepartment\nCustomer Service\n\nOfficer\nDemo Agent\n\nTicket ID\nFT-UK-6867\n\nStatus\nOpen\n\nLast Update\n08 Apr 2026 10:37\n\nYou may review the conversation history or send your secure reply using the options below.","entities":[{"offset":3,"length":38,"type":"bold"},{"offset":133,"length":9,"type":"bold"},{"offset":157,"length":10,"type":"bold"},{"offset":186,"length":7,"type":"bold"},{"offset":206,"length":9,"type":"bold"},{"offset":228,"length":6,"type":"bold"},{"offset":241,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-04-08 14:47:56] BOT HIT webhook request received
[2026-04-08 14:47:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 14:47:57] sendMessage response: {"ok":true,"result":{"message_id":4447,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775659677,"text":"\u2709\ufe0f Reply to FinoviaPay Officer\n\nPlease type your message below. Your reply will be securely delivered to the assigned FinoviaPay department.\n\nReference: FP-DM-000001","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":142,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-04-08 14:48:03] BOT HIT webhook request received
[2026-04-08 14:48:04] sendMessage response: {"ok":true,"result":{"message_id":4449,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775659684,"text":"\u2705 Secure Reply Sent\n\nYour message has been securely delivered to the assigned FinoviaPay officer.\n\nYou may return to the direct communication section at any time to review this conversation.","entities":[{"offset":2,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-04-08 14:48:09] BOT HIT webhook request received
[2026-04-08 14:48:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 14:48:10] sendMessage response: {"ok":true,"result":{"message_id":4450,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775659690,"text":"\ud83d\udcc4 Active Direct Communication\n\nReference: FP-DM-000001\nDepartment: Customer Service\nOfficer: Demo Agent\nTicket ID: FT-UK-6867\n\nRecent Messages\n\n\u2022 Officer \u2014 08 Apr 2026 10:17\nTesting \n\nJddjbdjd\n\n-Hddjjddd\n- hejddjhdbe\n- jddkdjdhd\n\nHddhdhdjdjjejd\n\nBdbdhdjdjde\n\n\nBxbdbdbdbdd\nHddhdhdd\n\n\u2022 Officer \u2014 08 Apr 2026 10:31\nTesting \n\nJddjbdjd\n\n-Hddjjddd\n- hejddjhdbe\n- jddkdjdhd\n\nHddhdhdjdjjejd\n\nBdbdhdjdjde\n\n\nBxbdbdbdbdd\nHddhdhdd\n\n\u2022 Officer \u2014 08 Apr 2026 10:33\nYes bdjdd\n\n\u2022 You \u2014 08 Apr 2026 10:33\nOk\n\n\u2022 Officer \u2014 08 Apr 2026 10:37\nYes we are working\n\n\u2022 You \u2014 08 Apr 2026 10:48\nBddjdbdbdbdbdbd","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":32,"length":10,"type":"bold"},{"offset":56,"length":11,"type":"bold"},{"offset":85,"length":8,"type":"bold"},{"offset":105,"length":10,"type":"bold"},{"offset":128,"length":15,"type":"bold"},{"offset":147,"length":7,"type":"bold"},{"offset":285,"length":7,"type":"bold"},{"offset":423,"length":7,"type":"bold"},{"offset":464,"length":3,"type":"bold"},{"offset":494,"length":7,"type":"bold"},{"offset":544,"length":3,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-04-08 14:48:29] BOT HIT webhook request received
[2026-04-08 14:48:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 14:48:30] sendMessage response: {"ok":true,"result":{"message_id":4451,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775659710,"text":"\u2709\ufe0f Reply to FinoviaPay Officer\n\nPlease type your message below. Your reply will be securely delivered to the assigned FinoviaPay department.\n\nReference: FP-DM-000001","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":142,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-04-08 14:48:45] BOT HIT webhook request received
[2026-04-08 14:48:46] sendMessage response: {"ok":true,"result":{"message_id":4452,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775659726,"text":"\ud83c\udfe6 Welcome back to FinoviaPay Digital Banking Support\n\nCustomer Name\nMuhammad Irfan\n\nAccount Status\nVerified\n\nYou may continue by selecting one of the banking support categories below.","entities":[{"offset":3,"length":50,"type":"bold"},{"offset":55,"length":13,"type":"bold"},{"offset":85,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-08 14:48:57] BOT HIT webhook request received
[2026-04-08 14:48:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 14:48:58] sendMessage response: {"ok":true,"result":{"message_id":4453,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775659738,"text":"\ud83d\udd14 My Notifications\n\nNo notification history is currently available for your verified FinoviaPay account.","entities":[{"offset":3,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-08 14:49:02] BOT HIT webhook request received
[2026-04-08 14:49:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 14:49:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 14:49:03] sendMessage response: {"ok":true,"result":{"message_id":4454,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775659743,"text":"\ud83c\udfab My Support Tickets\n\nWelcome to your FinoviaPay support ticket history section.\n\nFrom this area, you may review your open tickets, closed tickets, and the current progress of your previously submitted customer support requests.\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udfe6 Open Tickets","callback_data":"my_tickets_open"},{"text":"\u2705 Closed Tickets","callback_data":"my_tickets_closed"}],[{"text":"\ud83d\udcdc All Ticket History","callback_data":"my_tickets_all"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-08 14:49:06] BOT HIT webhook request received
[2026-04-08 14:49:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 14:49:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 14:49:07] sendMessage response: {"ok":true,"result":{"message_id":4455,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775659747,"text":"\ud83c\udfab All Support Ticket History\n\nBelow is the current history of your support requests. Please select any ticket record below to review the full update history.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket 1\nID: FP-TK-35637\nDepartment: Card Operations Department\nIssue: Other Issue | Card Type: Physical Card\nStatus: Under Review\nCreated: 2026-04-06 18:22:51\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket 2\nID: FP-TK-94649\nDepartment: Card Operations Department\nIssue: Other Issue | Card Type: Physical Card\nStatus: Under Review\nCreated: 2026-04-05 14:40:23","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":188,"length":11,"type":"bold"},{"offset":212,"length":26,"type":"bold"},{"offset":246,"length":38,"type":"bold"},{"offset":293,"length":12,"type":"bold"},{"offset":315,"length":19,"type":"bold"},{"offset":363,"length":11,"type":"bold"},{"offset":387,"length":26,"type":"bold"},{"offset":421,"length":38,"type":"bold"},{"offset":468,"length":12,"type":"bold"},{"offset":490,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e Open Ticket 1","callback_data":"my_tickets_view_FP-TK-35637"}],[{"text":"\ud83d\udd0e Open Ticket 2","callback_data":"my_tickets_view_FP-TK-94649"}],[{"text":"\u21a9\ufe0f Back","callback_data":"my_support_tickets"}]]}}}
[2026-04-08 14:49:11] BOT HIT webhook request received
[2026-04-08 14:49:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 14:49:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 14:49:12] sendMessage response: {"ok":true,"result":{"message_id":4456,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775659752,"text":"\ud83c\udfe6 FinoviaPay Ticket Review\n\nTicket ID\nFP-TK-35637\n\nDepartment\nCard Operations Department\n\nIssue Type\nOther Issue | Card Type: Physical Card\n\nCurrent Status\nUnder Review\n\nCreated On\n2026-04-06 18:22:51\n\nDescription\nPlease help me\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket History\n\n\u2022 Customer\nPlease help me\n2026-04-06 18:22:51\n\n\u2022 Support Officer\nTesting\n2026-04-06 18:23:14\n\n\u2022 Support Officer\nPlease\n2026-04-06 18:40:29\n\n\u2022 Support Officer\nXbdbd\n2026-04-06 18:41:34\n\n\u2022 Support Officer\nHv\n2026-04-06 18:44:30\n\n\u2022 Support Officer\nXbxbdbddbdb\n\nAttended By: FinoviaPay Support Officer\nOfficer ID: Official Support Desk\n2026-04-06 18:52:57\n\n\u2022 System\nTicket status was updated to Under Review by FinoviaPay Support Officer (Official Support Desk).\n2026-04-06 18:53:48\n\n\u2022 Support Officer\nZbzbd\n\nAttended By: FinoviaPay Support Officer\nOfficer ID: Official Support Desk\n2026-04-06 18:54:12\n\n\u2022 Support Officer\nZbdbd\n\nAttended By: FinoviaPay Support Officer\nOfficer ID: Official Support Desk\n2026-04-06 18:54:38","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":29,"length":9,"type":"bold"},{"offset":52,"length":10,"type":"bold"},{"offset":91,"length":10,"type":"bold"},{"offset":142,"length":14,"type":"bold"},{"offset":171,"length":10,"type":"bold"},{"offset":203,"length":11,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":264,"length":8,"type":"bold"},{"offset":288,"length":19,"type":"italic"},{"offset":311,"length":15,"type":"bold"},{"offset":335,"length":19,"type":"italic"},{"offset":358,"length":15,"type":"bold"},{"offset":381,"length":19,"type":"italic"},{"offset":404,"length":15,"type":"bold"},{"offset":426,"length":19,"type":"italic"},{"offset":449,"length":15,"type":"bold"},{"offset":468,"length":19,"type":"italic"},{"offset":491,"length":15,"type":"bold"},{"offset":594,"length":19,"type":"italic"},{"offset":617,"length":6,"type":"bold"},{"offset":721,"length":19,"type":"italic"},{"offset":744,"length":15,"type":"bold"},{"offset":841,"length":19,"type":"italic"},{"offset":864,"length":15,"type":"bold"},{"offset":961,"length":19,"type":"italic"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\uddd1\ufe0f Delete Ticket","callback_data":"my_tickets_delete_confirm_FP-TK-35637"}],[{"text":"\u21a9\ufe0f Back to My Support Tickets","callback_data":"my_support_tickets"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}]]}}}
[2026-04-08 14:49:30] BOT HIT webhook request received
[2026-04-08 14:49:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 14:49:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 14:49:32] sendMessage response: {"ok":true,"result":{"message_id":4457,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775659772,"text":"\u26a0\ufe0f Delete Support Ticket\n\nYou are about to permanently remove the following support ticket from your FinoviaPay ticket history.\n\nTicket ID\nFP-TK-35637\n\nCurrent Status\nUnder Review\n\nPlease confirm if you would like to continue.","entities":[{"offset":3,"length":21,"type":"bold"},{"offset":129,"length":9,"type":"bold"},{"offset":152,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Confirm Delete","callback_data":"my_tickets_delete_FP-TK-35637"}],[{"text":"\u21a9\ufe0f Cancel","callback_data":"my_tickets_view_FP-TK-35637"}]]}}}
[2026-04-08 14:49:33] BOT HIT webhook request received
[2026-04-08 14:49:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 14:49:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 14:49:35] sendMessage response: {"ok":true,"result":{"message_id":4458,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775659774,"text":"\u2705 Support Ticket Deleted\n\nThe selected support ticket has been removed successfully from your FinoviaPay ticket history.","entities":[{"offset":2,"length":22,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to My Support Tickets","callback_data":"my_support_tickets"}]]}}}
[2026-04-08 14:49:36] BOT HIT webhook request received
[2026-04-08 14:49:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 14:49:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 14:49:38] sendMessage response: {"ok":true,"result":{"message_id":4459,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775659778,"text":"\ud83c\udfab My Support Tickets\n\nWelcome to your FinoviaPay support ticket history section.\n\nFrom this area, you may review your open tickets, closed tickets, and the current progress of your previously submitted customer support requests.\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udfe6 Open Tickets","callback_data":"my_tickets_open"},{"text":"\u2705 Closed Tickets","callback_data":"my_tickets_closed"}],[{"text":"\ud83d\udcdc All Ticket History","callback_data":"my_tickets_all"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-08 14:49:39] BOT HIT webhook request received
[2026-04-08 14:49:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 14:49:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 14:49:41] sendMessage response: {"ok":true,"result":{"message_id":4460,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775659781,"text":"\ud83c\udfab All Support Ticket History\n\nBelow is the current history of your support requests. Please select any ticket record below to review the full update history.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket 1\nID: FP-TK-94649\nDepartment: Card Operations Department\nIssue: Other Issue | Card Type: Physical Card\nStatus: Under Review\nCreated: 2026-04-05 14:40:23","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":188,"length":11,"type":"bold"},{"offset":212,"length":26,"type":"bold"},{"offset":246,"length":38,"type":"bold"},{"offset":293,"length":12,"type":"bold"},{"offset":315,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e Open Ticket 1","callback_data":"my_tickets_view_FP-TK-94649"}],[{"text":"\u21a9\ufe0f Back","callback_data":"my_support_tickets"}]]}}}
[2026-04-08 14:49:42] BOT HIT webhook request received
[2026-04-08 14:49:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 14:49:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 14:49:44] sendMessage response: {"ok":true,"result":{"message_id":4461,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775659783,"text":"\ud83c\udfe6 FinoviaPay Ticket Review\n\nTicket ID\nFP-TK-94649\n\nDepartment\nCard Operations Department\n\nIssue Type\nOther Issue | Card Type: Physical Card\n\nCurrent Status\nUnder Review\n\nCreated On\n2026-04-05 14:40:23\n\nDescription\nTest\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket History\n\n\u2022 Customer\nTest\n2026-04-05 14:40:23\n\n\u2022 Support Officer\nYes\n2026-04-06 18:19:12\n\n\u2022 Support Officer\nWe are working on this\n\nYou will\n\nDbdbd\n\nAttended By: FinoviaPay Support Officer\nOfficer ID: Official Support Desk\n2026-04-07 16:21:56","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":29,"length":9,"type":"bold"},{"offset":52,"length":10,"type":"bold"},{"offset":91,"length":10,"type":"bold"},{"offset":142,"length":14,"type":"bold"},{"offset":171,"length":10,"type":"bold"},{"offset":203,"length":11,"type":"bold"},{"offset":236,"length":14,"type":"bold"},{"offset":254,"length":8,"type":"bold"},{"offset":268,"length":19,"type":"italic"},{"offset":291,"length":15,"type":"bold"},{"offset":311,"length":19,"type":"italic"},{"offset":334,"length":15,"type":"bold"},{"offset":465,"length":19,"type":"italic"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\uddd1\ufe0f Delete Ticket","callback_data":"my_tickets_delete_confirm_FP-TK-94649"}],[{"text":"\u21a9\ufe0f Back to My Support Tickets","callback_data":"my_support_tickets"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}]]}}}
[2026-04-08 14:49:50] BOT HIT webhook request received
[2026-04-08 14:49:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 14:49:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 14:49:52] sendMessage response: {"ok":true,"result":{"message_id":4462,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775659792,"text":"\u26a0\ufe0f Delete Support Ticket\n\nYou are about to permanently remove the following support ticket from your FinoviaPay ticket history.\n\nTicket ID\nFP-TK-94649\n\nCurrent Status\nUnder Review\n\nPlease confirm if you would like to continue.","entities":[{"offset":3,"length":21,"type":"bold"},{"offset":129,"length":9,"type":"bold"},{"offset":152,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Confirm Delete","callback_data":"my_tickets_delete_FP-TK-94649"}],[{"text":"\u21a9\ufe0f Cancel","callback_data":"my_tickets_view_FP-TK-94649"}]]}}}
[2026-04-08 14:49:53] BOT HIT webhook request received
[2026-04-08 14:49:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 14:49:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 14:49:54] sendMessage response: {"ok":true,"result":{"message_id":4463,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775659794,"text":"\u2705 Support Ticket Deleted\n\nThe selected support ticket has been removed successfully from your FinoviaPay ticket history.","entities":[{"offset":2,"length":22,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to My Support Tickets","callback_data":"my_support_tickets"}]]}}}
[2026-04-08 14:49:55] BOT HIT webhook request received
[2026-04-08 14:49:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 14:49:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 14:49:57] sendMessage response: {"ok":true,"result":{"message_id":4464,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775659797,"text":"\ud83c\udfab My Support Tickets\n\nWelcome to your FinoviaPay support ticket history section.\n\nFrom this area, you may review your open tickets, closed tickets, and the current progress of your previously submitted customer support requests.\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udfe6 Open Tickets","callback_data":"my_tickets_open"},{"text":"\u2705 Closed Tickets","callback_data":"my_tickets_closed"}],[{"text":"\ud83d\udcdc All Ticket History","callback_data":"my_tickets_all"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-08 14:49:59] BOT HIT webhook request received
[2026-04-08 14:50:00] sendMessage response: {"ok":true,"result":{"message_id":4465,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775659800,"text":"\ud83c\udfe6 Welcome back to FinoviaPay Digital Banking Support\n\nCustomer Name\nMuhammad Irfan\n\nAccount Status\nVerified\n\nYou may continue by selecting one of the banking support categories below.","entities":[{"offset":3,"length":50,"type":"bold"},{"offset":55,"length":13,"type":"bold"},{"offset":85,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-08 14:50:01] BOT HIT webhook request received
[2026-04-08 14:50:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 14:50:02] sendMessage response: {"ok":true,"result":{"message_id":4466,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775659802,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nYou currently have an active direct communication from an authorised FinoviaPay officer.\n\nReference\nFP-DM-000001\n\nDepartment\nCustomer Service\n\nOfficer\nDemo Agent\n\nTicket ID\nFT-UK-6867\n\nStatus\nOpen\n\nLast Update\n08 Apr 2026 10:48\n\nYou may review the conversation history or send your secure reply using the options below.","entities":[{"offset":3,"length":38,"type":"bold"},{"offset":133,"length":9,"type":"bold"},{"offset":157,"length":10,"type":"bold"},{"offset":186,"length":7,"type":"bold"},{"offset":206,"length":9,"type":"bold"},{"offset":228,"length":6,"type":"bold"},{"offset":241,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-04-08 15:17:52] BOT HIT webhook request received
[2026-04-08 15:17:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 15:17:53] sendMessage response: {"ok":true,"result":{"message_id":4468,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775661473,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nThere is currently no active direct communication assigned to your account.\n\nIf an authorised FinoviaPay officer contacts you, the conversation will appear here automatically.","entities":[{"offset":3,"length":38,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-04-08 15:17:56] BOT HIT webhook request received
[2026-04-08 15:17:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 15:17:57] sendMessage response: {"ok":true,"result":{"message_id":4469,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775661477,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nThere is currently no active direct communication assigned to your account.\n\nIf an authorised FinoviaPay officer contacts you, the conversation will appear here automatically.","entities":[{"offset":3,"length":38,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-04-08 15:55:11] BOT HIT webhook request received
[2026-04-08 15:55:12] sendMessage response: {"ok":true,"result":{"message_id":4471,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775663711,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-08 15:55:14] BOT HIT webhook request received
[2026-04-08 15:55:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 15:55:15] sendMessage response: {"ok":true,"result":{"message_id":4472,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775663715,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-08 15:55:28] BOT HIT webhook request received
[2026-04-08 15:55:28] sendMessage response: {"ok":true,"result":{"message_id":4474,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775663728,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-08 15:55:44] BOT HIT webhook request received
[2026-04-08 15:55:44] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-08 15:55:44] DOB verification blocked match=no
[2026-04-08 15:55:44] DOB verification active/general match=yes user_id=25 status=active
[2026-04-08 15:55:45] sendMessage response: {"ok":true,"result":{"message_id":4476,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775663745,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-08 15:56:05] BOT HIT webhook request received
[2026-04-08 15:56:06] sendMessage response: {"ok":true,"result":{"message_id":4478,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775663766,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-08 15:56:06] sendMessage response: {"ok":true,"result":{"message_id":4479,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775663766,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-08 15:56:10] BOT HIT webhook request received
[2026-04-08 15:56:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 15:56:11] sendMessage response: {"ok":true,"result":{"message_id":4480,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775663771,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nYou currently have an active direct communication from an authorised FinoviaPay officer.\n\nReference\nFP-DM-000002\n\nDepartment\nSecurity AML Verification\n\nOfficer\nKatherine Schwarzenegger\n\nTicket ID\nITV-20260406-3E0A02\n\nStatus\nOpen\n\nLast Update\n08 Apr 2026 11:17\n\nYou may review the conversation history or send your secure reply using the options below.","entities":[{"offset":3,"length":38,"type":"bold"},{"offset":133,"length":9,"type":"bold"},{"offset":157,"length":10,"type":"bold"},{"offset":195,"length":7,"type":"bold"},{"offset":229,"length":9,"type":"bold"},{"offset":260,"length":6,"type":"bold"},{"offset":273,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-04-08 15:57:20] BOT HIT webhook request received
[2026-04-08 15:57:20] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 15:57:21] sendMessage response: {"ok":true,"result":{"message_id":4481,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775663841,"text":"\u2709\ufe0f Reply to FinoviaPay Officer\n\nPlease type your message below. Your reply will be securely delivered to the assigned FinoviaPay department.\n\nReference: FP-DM-000002","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":142,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-04-08 16:00:31] BOT HIT webhook request received
[2026-04-08 16:00:32] sendMessage response: {"ok":true,"result":{"message_id":4483,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775664031,"text":"\u2705 Secure Reply Sent\n\nYour message has been securely delivered to the assigned FinoviaPay officer.\n\nYou may return to the direct communication section at any time to review this conversation.","entities":[{"offset":2,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-04-08 16:02:44] BOT HIT webhook request received
[2026-04-08 16:03:12] BOT HIT webhook request received
[2026-04-08 16:03:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 16:03:13] sendMessage response: {"ok":true,"result":{"message_id":4485,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775664193,"text":"\ud83d\udcc4 Active Direct Communication\n\nReference: FP-DM-000002\nDepartment: Security AML Verification\nOfficer: Katherine Schwarzenegger\nTicket ID: ITV-20260406-3E0A02\n\nRecent Messages\n\n\u2022 Officer \u2014 08 Apr 2026 11:17\nSubject: Request for Additional Information \u2013 International Transfer Service Activation\n\n\nThank you for your request submitted on 06 April 2026 regarding the activation of the International Transfer service.\n\nFollowing a detailed manual review of your application, we kindly request you to provide additional information to proceed further with the verification process:\n\n- Please confirm the estimated monthly transfer amount in your local currency.\n\n- Kindly clarify why your selfie image and video verification were captured from different angles.\n\n- Please explain the discrepancy where the selfie verification appears without head covering, while the video verification includes head covering.\n\nTo submit the required information, please click on Direct Communication and follow the step-by-step instructions provided within your account dashboard.\n\nYour prompt response will help us complete the verification process efficiently and proceed with the activation of your International Transfer service.\n\nIf you require any assistance, our Customer Support team remains available to support you.\n\nThank you for your cooperation.\n---------------------------------------------------\nFinoviapay \u2013 Worldwide Digital Internet Banking\nCustomer Compliance & Verification Department\n\n\u2022 You \u2014 08 Apr 2026 12:00\nIt's was my mistake because I haven't read the terms and conditions about the verification process for that's\n\n\u2022 You \u2014 08 Apr 2026 12:02\nMy monthly account limit is 10 lakh rupees.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":32,"length":10,"type":"bold"},{"offset":56,"length":11,"type":"bold"},{"offset":94,"length":8,"type":"bold"},{"offset":128,"length":10,"type":"bold"},{"offset":160,"length":15,"type":"bold"},{"offset":179,"length":7,"type":"bold"},{"offset":1488,"length":3,"type":"bold"},{"offset":1625,"length":3,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-04-08 16:04:14] BOT HIT webhook request received
[2026-04-08 16:04:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 16:04:15] sendMessage response: {"ok":true,"result":{"message_id":4486,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775664255,"text":"\u2709\ufe0f Reply to FinoviaPay Officer\n\nPlease type your message below. Your reply will be securely delivered to the assigned FinoviaPay department.\n\nReference: FP-DM-000002","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":142,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-04-08 17:09:04] BOT HIT webhook request received
[2026-04-08 17:09:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 17:09:05] sendMessage response: {"ok":true,"result":{"message_id":4488,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775668145,"text":"\ud83d\udcb8 FinoviaPay Transfer Services\n\nWelcome to FinoviaPay Transfer Services.\n\nPlease select one of the available transfer management options below.","entities":[{"offset":3,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc2 Transfer Management","callback_data":"transfer_management_menu"}],[{"text":"\ud83c\udd98 Support / Help","callback_data":"transfer_services_support_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-08 17:37:40] BOT HIT webhook request received
[2026-04-08 17:37:40] sendMessage response: {"ok":true,"result":{"message_id":4490,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775669860,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-08 17:37:42] BOT HIT webhook request received
[2026-04-08 17:37:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 17:37:43] sendMessage response: {"ok":true,"result":{"message_id":4491,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775669863,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-08 17:38:00] BOT HIT webhook request received
[2026-04-08 17:38:00] sendMessage response: {"ok":true,"result":{"message_id":4493,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775669880,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-08 17:47:27] BOT HIT webhook request received
[2026-04-08 17:47:27] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-08 17:47:27] DOB verification blocked match=no
[2026-04-08 17:47:27] DOB verification active/general match=yes user_id=25 status=active
[2026-04-08 17:47:28] sendMessage response: {"ok":true,"result":{"message_id":4495,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775670448,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-08 17:47:48] BOT HIT webhook request received
[2026-04-08 17:47:48] sendMessage response: {"ok":true,"result":{"message_id":4497,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775670468,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-08 17:47:49] sendMessage response: {"ok":true,"result":{"message_id":4498,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775670469,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-08 17:47:53] BOT HIT webhook request received
[2026-04-08 17:47:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 17:47:54] sendMessage response: {"ok":true,"result":{"message_id":4499,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775670474,"text":"\ud83d\udcb8 FinoviaPay Transfer Services\n\nWelcome to FinoviaPay Transfer Services.\n\nPlease select one of the available transfer management options below.","entities":[{"offset":3,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc2 Transfer Management","callback_data":"transfer_management_menu"}],[{"text":"\ud83c\udd98 Support / Help","callback_data":"transfer_services_support_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-08 17:48:01] BOT HIT webhook request received
[2026-04-08 17:48:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 17:48:02] sendMessage response: {"ok":true,"result":{"message_id":4500,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775670482,"text":"\ud83d\udcc2 Transfer Management\n\nPlease select the transfer service you would like to manage.\n\nAvailable categories include International Transfers, SEPA Transfers, and Wallet Transfers.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf0d Int Transfer Management","callback_data":"int_transfer_management_menu"}],[{"text":"\ud83c\uddea\ud83c\uddfa Sepa Transfer Management","callback_data":"sepa_transfer_management_menu"}],[{"text":"\ud83d\udcf2 Wallet Transfer Management","callback_data":"wallet_transfer_management_menu"}],[{"text":"\u21a9\ufe0f Return to Transfer Services","callback_data":"transfer_services_menu"}]]}}}
[2026-04-08 17:48:06] BOT HIT webhook request received
[2026-04-08 17:48:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 17:48:07] sendMessage response: {"ok":true,"result":{"message_id":4501,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775670487,"text":"\ud83c\udf0d International Transfer Management\n\nInternational Transfer services are not enabled by default.\n\nBefore activation, you are required to complete a mandatory verification process, including:\n\u2022 Basic AML information\n\u2022 Identity document verification\n\u2022 Short video identity confirmation\n\nPlease choose one of the options below to proceed.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start Int Transfer Verification","callback_data":"int_transfer_start_verification"}],[{"text":"\ud83d\udcca Verification Status","callback_data":"int_transfer_verification_status"}],[{"text":"\ud83c\udd98 Int Transfer Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-08 17:48:26] BOT HIT webhook request received
[2026-04-08 17:48:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 17:48:27] sendMessage response: {"ok":true,"result":{"message_id":4502,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775670507,"text":"\ud83c\udf0d International Transfer Service Activation\n\nThank you for your interest in activating International Transfer services with FinoviaPay.\n\nFor your security and to comply with international regulatory requirements, this service is not enabled by default.\n\nBefore activation, all customers are required to complete a mandatory verification process, which includes:\n\n\u2022 Basic AML information\n\u2022 Identity document verification\n\u2022 Short video identity confirmation\n\n\u23f1 Estimated completion time: 2\u20133 minutes\n\ud83d\udd52 Review time: 24\u201372 hours\n\nPlease choose an option below to proceed.","entities":[{"offset":3,"length":41,"type":"bold"},{"offset":460,"length":26,"type":"bold"},{"offset":502,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Continue Verification","callback_data":"int_transfer_continue_verification"}],[{"text":"\u274c Cancel","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-08 17:48:41] BOT HIT webhook request received
[2026-04-08 17:48:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 17:48:42] sendMessage response: {"ok":true,"result":{"message_id":4503,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775670522,"text":"\ud83d\udc64 Full Name\n\nPlease enter your full legal name exactly as it appears on your identification document.","entities":[{"offset":3,"length":9,"type":"bold"}]}}
[2026-04-08 17:48:50] BOT HIT webhook request received
[2026-04-08 17:48:50] sendMessage response: {"ok":true,"result":{"message_id":4505,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775670530,"text":"\ud83d\udcc5 Date of Birth\n\nPlease enter your date of birth in the following format:\n\nDD/MM/YYYY","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-04-08 17:49:09] BOT HIT webhook request received
[2026-04-08 17:49:10] sendMessage response: {"ok":true,"result":{"message_id":4507,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775670550,"text":"\ud83c\udf0d Country of Residence\n\nPlease enter your current country of residence.","entities":[{"offset":3,"length":20,"type":"bold"}]}}
[2026-04-08 17:49:17] BOT HIT webhook request received
[2026-04-08 17:49:17] sendMessage response: {"ok":true,"result":{"message_id":4509,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775670557,"text":"\ud83e\udeaa Nationality\n\nPlease specify your nationality as per your official identification.","entities":[{"offset":3,"length":11,"type":"bold"}]}}
[2026-04-08 17:49:49] BOT HIT webhook request received
[2026-04-08 17:49:50] sendMessage response: {"ok":true,"result":{"message_id":4511,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775670589,"text":"\ud83d\udcbc Occupation\n\nPlease provide your current occupation or employment status.","entities":[{"offset":3,"length":10,"type":"bold"}]}}
[2026-04-08 17:51:51] BOT HIT webhook request received
[2026-04-08 17:51:52] sendMessage response: {"ok":true,"result":{"message_id":4513,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775670712,"text":"\ud83d\udcb0 Source of Funds\n\nPlease specify the primary source of funds you intend to use for international transfers.\n\nExamples:\n\u2022 Salary / Employment Income\n\u2022 Business Income\n\u2022 Savings\n\u2022 Investments\n\u2022 Other (please specify)","entities":[{"offset":3,"length":15,"type":"bold"}]}}
[2026-04-08 17:52:45] BOT HIT webhook request received
[2026-04-08 17:52:45] sendMessage response: {"ok":true,"result":{"message_id":4515,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775670765,"text":"\ud83d\udcca Expected Monthly Transfer Volume\n\nPlease indicate your expected monthly transfer amount in EUR.\n\nExample: 500, 1000, 5000","entities":[{"offset":3,"length":32,"type":"bold"}]}}
[2026-04-08 17:52:57] BOT HIT webhook request received
[2026-04-08 17:52:58] sendMessage response: {"ok":true,"result":{"message_id":4517,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775670778,"text":"\ud83c\udfaf Purpose of Transfers\n\nPlease specify the main purpose of your international transfers.\n\nExamples:\n\u2022 Family Support\n\u2022 Personal Transfers\n\u2022 Business Payments\n\u2022 Education Expenses\n\u2022 Medical Support","entities":[{"offset":3,"length":20,"type":"bold"}]}}
[2026-04-08 17:53:42] BOT HIT webhook request received
[2026-04-08 17:53:42] sendMessage response: {"ok":true,"result":{"message_id":4519,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775670822,"text":"\ud83e\udd1d Beneficiary Relationship\n\nPlease specify your relationship with the intended recipient(s).\n\nExamples:\n\u2022 Family Member\n\u2022 Personal Contact\n\u2022 Business Partner\n\u2022 Own Account","entities":[{"offset":3,"length":24,"type":"bold"}]}}
[2026-04-08 17:54:29] BOT HIT webhook request received
[2026-04-08 17:54:29] sendMessage response: {"ok":true,"result":{"message_id":4521,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775670869,"text":"\u2696\ufe0f Politically Exposed Person (PEP)\n\nAre you or any of your close associates a politically exposed person?","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Yes","callback_data":"int_transfer_pep_yes"},{"text":"No","callback_data":"int_transfer_pep_no"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-08 17:54:57] BOT HIT webhook request received
[2026-04-08 17:54:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 17:54:58] sendMessage response: {"ok":true,"result":{"message_id":4522,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775670898,"text":"\u26a0\ufe0f Third-Party Transactions\n\nAre you acting on behalf of another individual or entity for these transfers?","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Yes","callback_data":"int_transfer_third_party_yes"},{"text":"No","callback_data":"int_transfer_third_party_no"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-08 17:55:27] BOT HIT webhook request received
[2026-04-08 17:55:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 17:55:28] sendMessage response: {"ok":true,"result":{"message_id":4523,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775670928,"text":"\ud83d\udcdc Source of Funds Declaration\n\nDo you confirm that all funds used for international transfers are obtained from legal and verifiable sources?","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Yes","callback_data":"int_transfer_legal_funds_yes"},{"text":"No","callback_data":"int_transfer_legal_funds_no"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-08 17:56:07] BOT HIT webhook request received
[2026-04-08 17:56:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 17:56:08] sendMessage response: {"ok":true,"result":{"message_id":4524,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775670968,"text":"\ud83c\udf10 Transfer Experience\n\nHave you previously used international banking or remittance services?","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Yes","callback_data":"int_transfer_experience_yes"},{"text":"No","callback_data":"int_transfer_experience_no"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-08 17:56:17] BOT HIT webhook request received
[2026-04-08 17:56:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 17:56:19] sendMessage response: {"ok":true,"result":{"message_id":4525,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775670978,"text":"\ud83e\udeaa Identity Verification\n\nPlease select the type of identification document you would like to submit.\n\nEnsure that the document is valid and clearly visible.","entities":[{"offset":3,"length":21,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa National ID Card","callback_data":"int_transfer_doc_type_national_id_card"}],[{"text":"\ud83d\udcd8 Passport","callback_data":"int_transfer_doc_type_passport"}],[{"text":"\ud83c\udfe0 Residence Permit","callback_data":"int_transfer_doc_type_residence_permit"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-08 17:56:30] BOT HIT webhook request received
[2026-04-08 17:56:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 17:56:31] sendMessage response: {"ok":true,"result":{"message_id":4526,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775670991,"text":"\ud83d\udd22 Document Number\n\nPlease enter your identification document number exactly as shown on your document.","entities":[{"offset":3,"length":15,"type":"bold"}]}}
[2026-04-08 17:56:42] BOT HIT webhook request received
[2026-04-08 17:56:43] sendMessage response: {"ok":true,"result":{"message_id":4528,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775671003,"text":"\ud83d\udcf8 Document Upload \u2013 Front Side\n\nPlease upload a clear image of the front side of your identification document.\n\nEnsure:\n\u2022 All text is readable\n\u2022 No glare or blur\n\u2022 Full document is visible","entities":[{"offset":3,"length":28,"type":"bold"}]}}
[2026-04-08 17:57:10] BOT HIT webhook request received
[2026-04-08 17:57:12] sendMessage response: {"ok":true,"result":{"message_id":4530,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775671032,"text":"\ud83d\udcf8 Document Upload \u2013 Back Side\n\nPlease upload a clear image of the back side of your identification document.\n\nIf your document does not have a back side, you may upload the same document again for record purposes.","entities":[{"offset":3,"length":27,"type":"bold"}]}}
[2026-04-08 17:58:52] BOT HIT webhook request received
[2026-04-08 17:58:54] sendMessage response: {"ok":true,"result":{"message_id":4532,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775671134,"text":"\ud83e\udd33 Identity Confirmation\n\nPlease upload a selfie holding your identification document.\n\nThis step is optional but recommended to help speed up your verification process.","entities":[{"offset":3,"length":21,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u23ed\ufe0f Skip Selfie","callback_data":"int_transfer_skip_selfie"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-08 17:59:12] BOT HIT webhook request received
[2026-04-08 17:59:14] sendMessage response: {"ok":true,"result":{"message_id":4534,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775671154,"text":"\ud83c\udfa5 Video Verification Required\n\nPlease record and upload a short video for identity confirmation.\n\nInstructions:\n\u2022 Your face must be clearly visible\n\u2022 Do not wear sunglasses, cap, or face covering\n\u2022 Hold your identification document in your hand\n\u2022 Clearly state the following:\n\n\"My name is [Your Name], today\u2019s date is [DD/MM/YYYY], and I am submitting this verification for my FinoviaPay International Transfer activation.\"\n\nEnsure good lighting and a stable recording.\n\nThis step is mandatory for security verification.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":99,"length":13,"type":"bold"}]}}
[2026-04-08 18:00:23] BOT HIT webhook request received
[2026-04-08 18:00:27] sendMessage response: {"ok":true,"result":{"message_id":4536,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775671227,"text":"\ud83d\udcd1 Verification Summary\n\nPlease review your submitted information carefully:\n\n\u2022 Full Name: Sadaf Hussain\n\u2022 Date of Birth: 01/01/1997\n\u2022 Country of Residence: Pakistan\n\u2022 Nationality: Pakistan\n\u2022 Occupation: Self employed\n\u2022 Source of Funds: Business income\n\u2022 Expected Monthly Volume: 5000.00 EUR\n\u2022 Transfer Purpose: Personal Transfers\n\u2022 Beneficiary Relationship: Own Account\n\u2022 Politically Exposed Person: NO\n\u2022 Third-Party Transactions: NO\n\u2022 Legal Funds Confirmed: YES\n\u2022 Prior Transfer Experience: NO\n\u2022 Document Type: National ID Card\n\u2022 Document Number: ***********87-6\n\u2022 Document Front: Received\n\u2022 Document Back: Received\n\u2022 Selfie: Received\n\u2022 Video Verification: Received\n\n\u26a0\ufe0f Declaration: By proceeding, you confirm that all provided information is accurate and complete. Providing false or misleading information may result in the rejection of your request.","entities":[{"offset":3,"length":20,"type":"bold"},{"offset":80,"length":10,"type":"bold"},{"offset":107,"length":14,"type":"bold"},{"offset":135,"length":21,"type":"bold"},{"offset":168,"length":12,"type":"bold"},{"offset":192,"length":11,"type":"bold"},{"offset":220,"length":16,"type":"bold"},{"offset":255,"length":24,"type":"bold"},{"offset":294,"length":17,"type":"bold"},{"offset":333,"length":25,"type":"bold"},{"offset":373,"length":27,"type":"bold"},{"offset":406,"length":25,"type":"bold"},{"offset":437,"length":22,"type":"bold"},{"offset":466,"length":26,"type":"bold"},{"offset":498,"length":14,"type":"bold"},{"offset":532,"length":16,"type":"bold"},{"offset":567,"length":15,"type":"bold"},{"offset":594,"length":14,"type":"bold"},{"offset":620,"length":7,"type":"bold"},{"offset":639,"length":19,"type":"bold"},{"offset":672,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Submit Verification","callback_data":"int_transfer_submit_verification"}],[{"text":"\ud83d\udd04 Cancel and Restart","callback_data":"int_transfer_restart_verification"}],[{"text":"\u274c Cancel","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-08 18:01:26] BOT HIT webhook request received
[2026-04-08 18:01:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 18:01:28] sendMessage response: {"ok":true,"result":{"message_id":4537,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775671288,"text":"\u2705 Verification Submitted Successfully\n\nDear Customer,\n\nYour International Transfer verification request has been submitted successfully.\n\n\ud83d\udccc Reference ID: ITV-20260408-CA9884\n\ud83d\udcc5 Submission Date: 08/04/2026 18:01\n\nOur compliance team will review your request within 24\u201372 hours.\n\nA confirmation email has also been sent to your registered email address.\n\nYou will be notified once your verification has been completed.\n\n\u2014 FinoviaPay Compliance Department\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":35,"type":"bold"},{"offset":141,"length":13,"type":"bold"},{"offset":178,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcca Check Status","callback_data":"int_transfer_verification_status"}],[{"text":"\u2b05\ufe0f Back","callback_data":"int_transfer_management_menu"}]]}}}
[2026-04-08 18:02:07] BOT HIT webhook request received
[2026-04-08 18:02:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 18:02:08] sendMessage response: {"ok":true,"result":{"message_id":4538,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775671328,"text":"\ud83d\udcca Verification Status\n\nYour verification request has been submitted successfully and is currently awaiting compliance review.\n\nReference ID: ITV-20260408-CA9884\nCurrent Status: PENDING_REVIEW\nService Access: Not Enabled\nSubmitted On: 08 Apr 2026 14:01","entities":[{"offset":3,"length":19,"type":"bold"},{"offset":128,"length":13,"type":"bold"},{"offset":162,"length":15,"type":"bold"},{"offset":193,"length":15,"type":"bold"},{"offset":221,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start Int Transfer Verification","callback_data":"int_transfer_start_verification"}],[{"text":"\ud83d\udcca Verification Status","callback_data":"int_transfer_verification_status"}],[{"text":"\ud83c\udd98 Int Transfer Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-08 18:02:51] BOT HIT webhook request received
[2026-04-08 18:02:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 18:02:52] sendMessage response: {"ok":true,"result":{"message_id":4539,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775671372,"text":"\ud83d\udcb8 FinoviaPay Transfer Services\n\nWelcome to FinoviaPay Transfer Services.\n\nPlease select one of the available transfer management options below.","entities":[{"offset":3,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc2 Transfer Management","callback_data":"transfer_management_menu"}],[{"text":"\ud83c\udd98 Support / Help","callback_data":"transfer_services_support_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-08 18:02:56] BOT HIT webhook request received
[2026-04-08 18:02:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 18:02:57] sendMessage response: {"ok":true,"result":{"message_id":4540,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775671377,"text":"\ud83d\udcc2 Transfer Management\n\nPlease select the transfer service you would like to manage.\n\nAvailable categories include International Transfers, SEPA Transfers, and Wallet Transfers.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf0d Int Transfer Management","callback_data":"int_transfer_management_menu"}],[{"text":"\ud83c\uddea\ud83c\uddfa Sepa Transfer Management","callback_data":"sepa_transfer_management_menu"}],[{"text":"\ud83d\udcf2 Wallet Transfer Management","callback_data":"wallet_transfer_management_menu"}],[{"text":"\u21a9\ufe0f Return to Transfer Services","callback_data":"transfer_services_menu"}]]}}}
[2026-04-08 18:02:59] BOT HIT webhook request received
[2026-04-08 18:02:59] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 18:02:59] sendMessage response: {"ok":true,"result":{"message_id":4541,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775671379,"text":"\ud83d\udcf2 Wallet Transfer Management\n\nWallet Transfer management structure has been added successfully. The operational flow will be connected in the next implementation step.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2139\ufe0f Wallet Transfer Service Notice","callback_data":"wallet_transfer_service_notice"}],[{"text":"\u21a9\ufe0f Return to Transfer Management","callback_data":"transfer_management_menu"}]]}}}
[2026-04-08 18:50:44] BOT HIT webhook request received
[2026-04-08 18:50:45] sendMessage response: {"ok":true,"result":{"message_id":4543,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775674244,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-08 18:50:58] BOT HIT webhook request received
[2026-04-08 18:50:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 18:50:59] sendMessage response: {"ok":true,"result":{"message_id":4544,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775674259,"text":"\u2728 FinoviaPay New Customer Onboarding\n\nWelcome to the premium onboarding section. Please choose an option below to begin your account opening enquiry, review your registration status, or speak with our banking support team.","entities":[{"offset":2,"length":34,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfe6 Open a New Account","callback_data":"new_customer_open_account"}],[{"text":"\ud83d\udccb Check Registration Status","callback_data":"new_customer_check_registration_status"}],[{"text":"\ud83c\udf96\ufe0f Registration Assistance","callback_data":"new_customer_talk_to_support"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-08 18:51:21] BOT HIT webhook request received
[2026-04-08 18:51:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 18:51:22] sendMessage response: {"ok":true,"result":{"message_id":4545,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775674282,"text":"\ud83c\udfe6 FinoviaPay New Account Opening\n\nStep 1 of 14 \u00b7 Account Type Selection\n\nPlease select the type of account you wish to request through FinoviaPay Telegram onboarding.","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":35,"length":37,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc64 Personal Account","callback_data":"newacc_type_personal"},{"text":"\ud83d\udc65 Joint Account","callback_data":"newacc_type_joint"}],[{"text":"\ud83c\udfe2 Business Account","callback_data":"newacc_type_business"}],[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-08 18:51:53] BOT HIT webhook request received
[2026-04-08 18:51:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 18:51:54] sendMessage response: {"ok":true,"result":{"message_id":4546,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775674314,"text":"\ud83c\udf0d Step 2 of 14 \u00b7 Country Selection\n\nPlease select the country associated with your account opening request.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\uddea\ud83c\uddf8 Spain","callback_data":"newacc_country_es"},{"text":"\ud83c\uddf5\ud83c\uddf0 Pakistan","callback_data":"newacc_country_pk"}],[{"text":"\ud83c\uddec\ud83c\udde7 United Kingdom","callback_data":"newacc_country_uk"},{"text":"\ud83c\udde6\ud83c\uddea UAE","callback_data":"newacc_country_ae"}],[{"text":"\ud83c\uddf8\ud83c\udde6 Saudi Arabia","callback_data":"newacc_country_sa"},{"text":"\ud83c\uddeb\ud83c\uddf7 France","callback_data":"newacc_country_fr"}],[{"text":"\ud83c\udde9\ud83c\uddea Germany","callback_data":"newacc_country_de"},{"text":"\ud83c\uddee\ud83c\uddf9 Italy","callback_data":"newacc_country_it"}],[{"text":"\ud83c\uddf5\ud83c\uddf9 Portugal","callback_data":"newacc_country_pt"},{"text":"\ud83c\udde8\ud83c\udde6 Canada","callback_data":"newacc_country_ca"}],[{"text":"\ud83c\udf0d Other Country","callback_data":"newacc_country_other"}],[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-08 18:52:09] BOT HIT webhook request received
[2026-04-08 18:52:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 18:52:10] sendMessage response: {"ok":true,"result":{"message_id":4547,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775674330,"text":"\ud83e\udeaa Step 3 of 14 \u00b7 Document Selection\n\nPlease select the identity document you wish to use for this onboarding request.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udec2 Passport","callback_data":"newacc_doc_passport"},{"text":"\ud83e\udeaa National ID Card","callback_data":"newacc_doc_national_id"}],[{"text":"\ud83c\udff7\ufe0f Residence Permit","callback_data":"newacc_doc_residence_permit"}],[{"text":"\ud83d\ude98 Driving Licence","callback_data":"newacc_doc_driving_licence"}],[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-08 18:52:22] BOT HIT webhook request received
[2026-04-08 18:52:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 18:52:23] sendMessage response: {"ok":true,"result":{"message_id":4548,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775674343,"text":"\ud83d\udd22 Step 4 of 14 \u00b7 Document Number\n\nPlease enter your National ID Number exactly as it appears on your selected identity document.","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":53,"length":18,"type":"bold"}]}}
[2026-04-08 18:54:38] BOT HIT webhook request received
[2026-04-08 18:54:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 18:54:39] sendMessage response: {"ok":true,"result":{"message_id":4549,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775674479,"text":"\ud83c\udf0d Step 2 of 14 \u00b7 Country Selection\n\nPlease select the country associated with your account opening request.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\uddea\ud83c\uddf8 Spain","callback_data":"newacc_country_es"},{"text":"\ud83c\uddf5\ud83c\uddf0 Pakistan","callback_data":"newacc_country_pk"}],[{"text":"\ud83c\uddec\ud83c\udde7 United Kingdom","callback_data":"newacc_country_uk"},{"text":"\ud83c\udde6\ud83c\uddea UAE","callback_data":"newacc_country_ae"}],[{"text":"\ud83c\uddf8\ud83c\udde6 Saudi Arabia","callback_data":"newacc_country_sa"},{"text":"\ud83c\uddeb\ud83c\uddf7 France","callback_data":"newacc_country_fr"}],[{"text":"\ud83c\udde9\ud83c\uddea Germany","callback_data":"newacc_country_de"},{"text":"\ud83c\uddee\ud83c\uddf9 Italy","callback_data":"newacc_country_it"}],[{"text":"\ud83c\uddf5\ud83c\uddf9 Portugal","callback_data":"newacc_country_pt"},{"text":"\ud83c\udde8\ud83c\udde6 Canada","callback_data":"newacc_country_ca"}],[{"text":"\ud83c\udf0d Other Country","callback_data":"newacc_country_other"}],[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-08 19:04:14] BOT HIT webhook request received
[2026-04-08 19:04:14] sendMessage response: {"ok":true,"result":{"message_id":4551,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775675054,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-08 19:04:16] BOT HIT webhook request received
[2026-04-08 19:04:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 19:04:17] sendMessage response: {"ok":true,"result":{"message_id":4552,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775675057,"text":"\u2728 FinoviaPay New Customer Onboarding\n\nWelcome to the premium onboarding section. Please choose an option below to begin your account opening enquiry, review your registration status, or speak with our banking support team.","entities":[{"offset":2,"length":34,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfe6 Open a New Account","callback_data":"new_customer_open_account"}],[{"text":"\ud83d\udccb Check Registration Status","callback_data":"new_customer_check_registration_status"}],[{"text":"\ud83c\udf96\ufe0f Registration Assistance","callback_data":"new_customer_talk_to_support"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-08 19:04:19] BOT HIT webhook request received
[2026-04-08 19:04:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 19:04:20] sendMessage response: {"ok":true,"result":{"message_id":4553,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775675060,"text":"\ud83c\udfe6 FinoviaPay New Account Opening\n\nStep 1 of 14 \u00b7 Account Type Selection\n\nPlease select the type of account you wish to request through FinoviaPay Telegram onboarding.","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":35,"length":37,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc64 Personal Account","callback_data":"newacc_type_personal"},{"text":"\ud83d\udc65 Joint Account","callback_data":"newacc_type_joint"}],[{"text":"\ud83c\udfe2 Business Account","callback_data":"newacc_type_business"}],[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-08 19:04:23] BOT HIT webhook request received
[2026-04-08 19:04:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 19:04:24] sendMessage response: {"ok":true,"result":{"message_id":4554,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775675064,"text":"\ud83c\udf0d Step 2 of 14 \u00b7 Country Selection\n\nPlease select the country associated with your account opening request.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\uddea\ud83c\uddf8 Spain","callback_data":"newacc_country_es"},{"text":"\ud83c\uddf5\ud83c\uddf0 Pakistan","callback_data":"newacc_country_pk"}],[{"text":"\ud83c\uddec\ud83c\udde7 United Kingdom","callback_data":"newacc_country_uk"},{"text":"\ud83c\udde6\ud83c\uddea UAE","callback_data":"newacc_country_ae"}],[{"text":"\ud83c\uddf8\ud83c\udde6 Saudi Arabia","callback_data":"newacc_country_sa"},{"text":"\ud83c\uddeb\ud83c\uddf7 France","callback_data":"newacc_country_fr"}],[{"text":"\ud83c\udde9\ud83c\uddea Germany","callback_data":"newacc_country_de"},{"text":"\ud83c\uddee\ud83c\uddf9 Italy","callback_data":"newacc_country_it"}],[{"text":"\ud83c\uddf5\ud83c\uddf9 Portugal","callback_data":"newacc_country_pt"},{"text":"\ud83c\udde8\ud83c\udde6 Canada","callback_data":"newacc_country_ca"}],[{"text":"\ud83c\udf0d Other Country","callback_data":"newacc_country_other"}],[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-08 19:04:28] BOT HIT webhook request received
[2026-04-08 19:04:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 19:04:29] sendMessage response: {"ok":true,"result":{"message_id":4555,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775675069,"text":"\ud83e\udeaa Step 3 of 14 \u00b7 Document Selection\n\nPlease select the identity document you wish to use for this onboarding request.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udec2 Passport","callback_data":"newacc_doc_passport"},{"text":"\ud83e\udeaa National ID Card","callback_data":"newacc_doc_national_id"}],[{"text":"\ud83c\udff7\ufe0f Residence Permit","callback_data":"newacc_doc_residence_permit"}],[{"text":"\ud83d\ude98 Driving Licence","callback_data":"newacc_doc_driving_licence"}],[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-08 19:04:31] BOT HIT webhook request received
[2026-04-08 19:04:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 19:04:32] sendMessage response: {"ok":true,"result":{"message_id":4556,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775675072,"text":"\ud83d\udd22 Step 4 of 14 \u00b7 Document Number\n\nPlease enter your National ID Number exactly as it appears on your selected identity document.","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":53,"length":18,"type":"bold"}]}}
[2026-04-08 19:04:37] BOT HIT webhook request received
[2026-04-08 19:04:37] sendMessage response: {"ok":true,"result":{"message_id":4558,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775675077,"text":"\ud83d\udcc5 Step 5 of 14 \u00b7 Document Issue Date\n\nPlease enter your document issue date in the following format:\nYYYY-MM-DD","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":102,"length":10,"type":"bold"}]}}
[2026-04-08 19:04:45] BOT HIT webhook request received
[2026-04-08 19:04:46] sendMessage response: {"ok":true,"result":{"message_id":4560,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775675086,"text":"\ud83d\udcc5 Step 5 of 14 \u00b7 Document Expiry Date\n\nPlease enter your document expiry date in the following format:\nYYYY-MM-DD","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":104,"length":10,"type":"bold"}]}}
[2026-04-08 19:04:52] BOT HIT webhook request received
[2026-04-08 19:04:53] sendMessage response: {"ok":true,"result":{"message_id":4562,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775675093,"text":"\ud83d\udc64 Step 6 of 14 \u00b7 First Name\n\nPlease enter your first name exactly as it appears on your identity document.","entities":[{"offset":3,"length":25,"type":"bold"}]}}
[2026-04-08 19:04:57] BOT HIT webhook request received
[2026-04-08 19:04:58] sendMessage response: {"ok":true,"result":{"message_id":4564,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775675098,"text":"\ud83d\udc64 Step 7 of 14 \u00b7 Last Name\n\nPlease enter your last name exactly as it appears on your identity document.","entities":[{"offset":3,"length":24,"type":"bold"}]}}
[2026-04-08 19:05:00] BOT HIT webhook request received
[2026-04-08 19:05:01] sendMessage response: {"ok":true,"result":{"message_id":4566,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775675101,"text":"\ud83d\udc64 Step 8 of 14 \u00b7 Father Name\n\nPlease enter your father name as required for this onboarding request.","entities":[{"offset":3,"length":26,"type":"bold"}]}}
[2026-04-08 19:05:03] BOT HIT webhook request received
[2026-04-08 19:05:04] sendMessage response: {"ok":true,"result":{"message_id":4568,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775675104,"text":"\ud83d\uddd3\ufe0f Step 9 of 14 \u00b7 Date of Birth\n\nPlease enter your Date of Birth in the following format:\nYYYY-MM-DD","entities":[{"offset":4,"length":28,"type":"bold"},{"offset":91,"length":10,"type":"bold"}]}}
[2026-04-08 19:05:10] BOT HIT webhook request received
[2026-04-08 19:05:10] sendMessage response: {"ok":true,"result":{"message_id":4570,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775675110,"text":"\ud83d\udcf1 Step 10 of 14 \u00b7 Contact Number\n\nPlease enter your active contact number in international format.\n\nInternational Format (as registered):\n+34 600 000 000","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":101,"length":37,"type":"bold"}]}}
[2026-04-08 19:05:19] BOT HIT webhook request received
[2026-04-08 19:05:20] sendMessage response: {"ok":true,"result":{"message_id":4572,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775675120,"text":"\ud83c\udfe0 Step 11 of 14 \u00b7 Address\n\nPlease enter your full residential address.","entities":[{"offset":3,"length":23,"type":"bold"}]}}
[2026-04-08 19:05:26] BOT HIT webhook request received
[2026-04-08 19:05:27] sendMessage response: {"ok":true,"result":{"message_id":4574,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775675127,"text":"\ud83c\udfd9\ufe0f Step 12 of 14 \u00b7 City\n\nPlease enter your city of residence.","entities":[{"offset":4,"length":20,"type":"bold"}]}}
[2026-04-08 19:05:30] BOT HIT webhook request received
[2026-04-08 19:05:30] sendMessage response: {"ok":true,"result":{"message_id":4576,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775675130,"text":"\ud83d\udcee Step 13 of 14 \u00b7 Postal Code\n\nPlease enter your postal code.","entities":[{"offset":3,"length":27,"type":"bold"}]}}
[2026-04-08 19:05:33] BOT HIT webhook request received
[2026-04-08 19:05:34] sendMessage response: {"ok":true,"result":{"message_id":4578,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775675134,"text":"\ud83c\udf81 Step 14 of 14 \u00b7 Referral Code\n\nIf you have a referral code, please enter it now.\n\nIf you do not have one, you may skip this step.","entities":[{"offset":3,"length":29,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u23ed\ufe0f Skip Referral","callback_data":"newacc_referral_skip"}],[{"text":"\u274c Cancel Request","callback_data":"newacc_cancel"}]]}}}
[2026-04-08 19:05:38] BOT HIT webhook request received
[2026-04-08 19:05:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 19:05:39] sendMessage response: {"ok":true,"result":{"message_id":4579,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775675139,"text":"\ud83d\udccb FinoviaPay New Account Review\n\nPlease review your information carefully before continuing to the secure email verification stage.\n\nAccount Type\nPersonal Account\n\nCountry\nPakistan\n\nDocument Type\nNational ID Card\n\nDocument Number\n34101\n\nDocument Issue Date\n2026-01-01\n\nDocument Expiry Date\n2028-01-01\n\nFirst Name\nTest\n\nLast Name\nTest\n\nFather Name\nTest\n\nDate of Birth\n2026-01-01\n\nContact Number\n+346123\n\nAddress\nTest Test Test\n\nCity\nTest\n\nPostal Code\nTest\n\nReferral Code\nNot Provided","entities":[{"offset":3,"length":29,"type":"bold"},{"offset":134,"length":12,"type":"bold"},{"offset":165,"length":7,"type":"bold"},{"offset":183,"length":13,"type":"bold"},{"offset":215,"length":15,"type":"bold"},{"offset":238,"length":19,"type":"bold"},{"offset":270,"length":20,"type":"bold"},{"offset":303,"length":10,"type":"bold"},{"offset":320,"length":9,"type":"bold"},{"offset":336,"length":11,"type":"bold"},{"offset":354,"length":13,"type":"bold"},{"offset":380,"length":14,"type":"bold"},{"offset":404,"length":7,"type":"bold"},{"offset":428,"length":4,"type":"bold"},{"offset":439,"length":11,"type":"bold"},{"offset":457,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Confirm & Continue","callback_data":"newacc_review_confirm"}],[{"text":"\u270f\ufe0f Edit Information","callback_data":"newacc_restart"}],[{"text":"\u274c Cancel Request","callback_data":"newacc_cancel"}]]}}}
[2026-04-08 19:05:41] BOT HIT webhook request received
[2026-04-08 19:05:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 19:05:42] sendMessage response: {"ok":true,"result":{"message_id":4580,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775675142,"text":"\ud83d\udce7 Email Address Verification\n\nPlease enter your email address. A one-time verification code will be sent to this address before your onboarding request can be submitted.","entities":[{"offset":3,"length":26,"type":"bold"}]}}
[2026-04-08 19:06:15] BOT HIT webhook request received
[2026-04-08 19:06:16] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: object expected as reply markup"}
[2026-04-08 19:34:32] BOT HIT webhook request received
[2026-04-08 19:34:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 19:34:33] sendMessage response: {"ok":true,"result":{"message_id":4582,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775676873,"text":"\ud83d\udce7 Email Address Verification\n\nPlease enter your email address. A one-time verification code will be sent to this address before your onboarding request can be submitted.","entities":[{"offset":3,"length":26,"type":"bold"}]}}
[2026-04-08 19:34:38] BOT HIT webhook request received
[2026-04-08 19:34:39] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: object expected as reply markup"}
[2026-04-08 19:35:04] BOT HIT webhook request received
[2026-04-08 19:35:05] sendMessage response: {"ok":true,"result":{"message_id":4585,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775676905,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-08 19:35:06] BOT HIT webhook request received
[2026-04-08 19:35:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 19:35:07] sendMessage response: {"ok":true,"result":{"message_id":4586,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775676907,"text":"\u2728 FinoviaPay New Customer Onboarding\n\nWelcome to the premium onboarding section. Please choose an option below to begin your account opening enquiry, review your registration status, or speak with our banking support team.","entities":[{"offset":2,"length":34,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfe6 Open a New Account","callback_data":"new_customer_open_account"}],[{"text":"\ud83d\udccb Check Registration Status","callback_data":"new_customer_check_registration_status"}],[{"text":"\ud83c\udf96\ufe0f Registration Assistance","callback_data":"new_customer_talk_to_support"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-08 19:35:09] BOT HIT webhook request received
[2026-04-08 19:35:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 19:35:10] sendMessage response: {"ok":true,"result":{"message_id":4587,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775676910,"text":"\ud83c\udfe6 FinoviaPay New Account Opening\n\nStep 1 of 14 \u00b7 Account Type Selection\n\nPlease select the type of account you wish to request through FinoviaPay Telegram onboarding.","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":35,"length":37,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc64 Personal Account","callback_data":"newacc_type_personal"},{"text":"\ud83d\udc65 Joint Account","callback_data":"newacc_type_joint"}],[{"text":"\ud83c\udfe2 Business Account","callback_data":"newacc_type_business"}],[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-08 19:35:12] BOT HIT webhook request received
[2026-04-08 19:35:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 19:35:13] sendMessage response: {"ok":true,"result":{"message_id":4588,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775676913,"text":"\ud83c\udf0d Step 2 of 14 \u00b7 Country Selection\n\nPlease select the country associated with your account opening request.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\uddea\ud83c\uddf8 Spain","callback_data":"newacc_country_es"},{"text":"\ud83c\uddf5\ud83c\uddf0 Pakistan","callback_data":"newacc_country_pk"}],[{"text":"\ud83c\uddec\ud83c\udde7 United Kingdom","callback_data":"newacc_country_uk"},{"text":"\ud83c\udde6\ud83c\uddea UAE","callback_data":"newacc_country_ae"}],[{"text":"\ud83c\uddf8\ud83c\udde6 Saudi Arabia","callback_data":"newacc_country_sa"},{"text":"\ud83c\uddeb\ud83c\uddf7 France","callback_data":"newacc_country_fr"}],[{"text":"\ud83c\udde9\ud83c\uddea Germany","callback_data":"newacc_country_de"},{"text":"\ud83c\uddee\ud83c\uddf9 Italy","callback_data":"newacc_country_it"}],[{"text":"\ud83c\uddf5\ud83c\uddf9 Portugal","callback_data":"newacc_country_pt"},{"text":"\ud83c\udde8\ud83c\udde6 Canada","callback_data":"newacc_country_ca"}],[{"text":"\ud83c\udf0d Other Country","callback_data":"newacc_country_other"}],[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-08 19:35:14] BOT HIT webhook request received
[2026-04-08 19:35:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 19:35:15] sendMessage response: {"ok":true,"result":{"message_id":4589,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775676915,"text":"\ud83e\udeaa Step 3 of 14 \u00b7 Document Selection\n\nPlease select the identity document you wish to use for this onboarding request.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udec2 Passport","callback_data":"newacc_doc_passport"},{"text":"\ud83e\udeaa National ID Card","callback_data":"newacc_doc_national_id"}],[{"text":"\ud83c\udff7\ufe0f Residence Permit","callback_data":"newacc_doc_residence_permit"}],[{"text":"\ud83d\ude98 Driving Licence","callback_data":"newacc_doc_driving_licence"}],[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-08 19:35:18] BOT HIT webhook request received
[2026-04-08 19:35:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 19:35:19] sendMessage response: {"ok":true,"result":{"message_id":4590,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775676919,"text":"\ud83d\udd22 Step 4 of 14 \u00b7 Document Number\n\nPlease enter your National ID Number exactly as it appears on your selected identity document.","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":53,"length":18,"type":"bold"}]}}
[2026-04-08 19:35:23] BOT HIT webhook request received
[2026-04-08 19:35:23] sendMessage response: {"ok":true,"result":{"message_id":4592,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775676923,"text":"\ud83d\udcc5 Step 5 of 14 \u00b7 Document Issue Date\n\nPlease enter your document issue date in the following format:\nYYYY-MM-DD","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":102,"length":10,"type":"bold"}]}}
[2026-04-08 19:35:27] BOT HIT webhook request received
[2026-04-08 19:35:27] sendMessage response: {"ok":true,"result":{"message_id":4594,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775676927,"text":"Please enter the document issue date in the following format:\nYYYY-MM-DD","entities":[{"offset":62,"length":10,"type":"bold"}]}}
[2026-04-08 19:35:34] BOT HIT webhook request received
[2026-04-08 19:35:34] sendMessage response: {"ok":true,"result":{"message_id":4596,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775676934,"text":"\ud83d\udcc5 Step 5 of 14 \u00b7 Document Expiry Date\n\nPlease enter your document expiry date in the following format:\nYYYY-MM-DD","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":104,"length":10,"type":"bold"}]}}
[2026-04-08 19:35:39] BOT HIT webhook request received
[2026-04-08 19:35:40] sendMessage response: {"ok":true,"result":{"message_id":4598,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775676940,"text":"\ud83d\udc64 Step 6 of 14 \u00b7 First Name\n\nPlease enter your first name exactly as it appears on your identity document.","entities":[{"offset":3,"length":25,"type":"bold"}]}}
[2026-04-08 19:35:42] BOT HIT webhook request received
[2026-04-08 19:35:42] sendMessage response: {"ok":true,"result":{"message_id":4600,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775676942,"text":"\ud83d\udc64 Step 7 of 14 \u00b7 Last Name\n\nPlease enter your last name exactly as it appears on your identity document.","entities":[{"offset":3,"length":24,"type":"bold"}]}}
[2026-04-08 19:35:43] BOT HIT webhook request received
[2026-04-08 19:35:44] sendMessage response: {"ok":true,"result":{"message_id":4602,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775676944,"text":"\ud83d\udc64 Step 8 of 14 \u00b7 Father Name\n\nPlease enter your father name as required for this onboarding request.","entities":[{"offset":3,"length":26,"type":"bold"}]}}
[2026-04-08 19:35:45] BOT HIT webhook request received
[2026-04-08 19:35:46] sendMessage response: {"ok":true,"result":{"message_id":4604,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775676946,"text":"\ud83d\uddd3\ufe0f Step 9 of 14 \u00b7 Date of Birth\n\nPlease enter your Date of Birth in the following format:\nYYYY-MM-DD","entities":[{"offset":4,"length":28,"type":"bold"},{"offset":91,"length":10,"type":"bold"}]}}
[2026-04-08 19:35:51] BOT HIT webhook request received
[2026-04-08 19:35:51] sendMessage response: {"ok":true,"result":{"message_id":4606,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775676951,"text":"\ud83d\udcf1 Step 10 of 14 \u00b7 Contact Number\n\nPlease enter your active contact number in international format.\n\nInternational Format (as registered):\n+34 600 000 000","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":101,"length":37,"type":"bold"}]}}
[2026-04-08 19:35:56] BOT HIT webhook request received
[2026-04-08 19:35:57] sendMessage response: {"ok":true,"result":{"message_id":4608,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775676957,"text":"\ud83c\udfe0 Step 11 of 14 \u00b7 Address\n\nPlease enter your full residential address.","entities":[{"offset":3,"length":23,"type":"bold"}]}}
[2026-04-08 19:35:59] BOT HIT webhook request received
[2026-04-08 19:35:59] sendMessage response: {"ok":true,"result":{"message_id":4610,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775676959,"text":"\ud83c\udfd9\ufe0f Step 12 of 14 \u00b7 City\n\nPlease enter your city of residence.","entities":[{"offset":4,"length":20,"type":"bold"}]}}
[2026-04-08 19:36:01] BOT HIT webhook request received
[2026-04-08 19:36:01] sendMessage response: {"ok":true,"result":{"message_id":4612,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775676961,"text":"\ud83d\udcee Step 13 of 14 \u00b7 Postal Code\n\nPlease enter your postal code.","entities":[{"offset":3,"length":27,"type":"bold"}]}}
[2026-04-08 19:36:03] BOT HIT webhook request received
[2026-04-08 19:36:04] sendMessage response: {"ok":true,"result":{"message_id":4614,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775676964,"text":"\ud83c\udf81 Step 14 of 14 \u00b7 Referral Code\n\nIf you have a referral code, please enter it now.\n\nIf you do not have one, you may skip this step.","entities":[{"offset":3,"length":29,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u23ed\ufe0f Skip Referral","callback_data":"newacc_referral_skip"}],[{"text":"\u274c Cancel Request","callback_data":"newacc_cancel"}]]}}}
[2026-04-08 19:36:06] BOT HIT webhook request received
[2026-04-08 19:36:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 19:36:07] sendMessage response: {"ok":true,"result":{"message_id":4615,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775676967,"text":"\ud83d\udccb FinoviaPay New Account Review\n\nPlease review your information carefully before continuing to the secure email verification stage.\n\nAccount Type\nPersonal Account\n\nCountry\nPakistan\n\nDocument Type\nNational ID Card\n\nDocument Number\n34101\n\nDocument Issue Date\n2026-01-01\n\nDocument Expiry Date\n2026-01-01\n\nFirst Name\nHdbdbd\n\nLast Name\nDhdbdhd\n\nFather Name\nHddhhd\n\nDate of Birth\n2026-01-01\n\nContact Number\n+34123123\n\nAddress\nHzddbdbd\n\nCity\nHdhdhd\n\nPostal Code\nHddhhdhd\n\nReferral Code\nNot Provided","entities":[{"offset":3,"length":29,"type":"bold"},{"offset":134,"length":12,"type":"bold"},{"offset":165,"length":7,"type":"bold"},{"offset":183,"length":13,"type":"bold"},{"offset":215,"length":15,"type":"bold"},{"offset":238,"length":19,"type":"bold"},{"offset":270,"length":20,"type":"bold"},{"offset":303,"length":10,"type":"bold"},{"offset":322,"length":9,"type":"bold"},{"offset":341,"length":11,"type":"bold"},{"offset":361,"length":13,"type":"bold"},{"offset":387,"length":14,"type":"bold"},{"offset":413,"length":7,"type":"bold"},{"offset":431,"length":4,"type":"bold"},{"offset":444,"length":11,"type":"bold"},{"offset":466,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Confirm & Continue","callback_data":"newacc_review_confirm"}],[{"text":"\u270f\ufe0f Edit Information","callback_data":"newacc_restart"}],[{"text":"\u274c Cancel Request","callback_data":"newacc_cancel"}]]}}}
[2026-04-08 19:36:08] BOT HIT webhook request received
[2026-04-08 19:36:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 19:36:09] sendMessage response: {"ok":true,"result":{"message_id":4616,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775676969,"text":"\ud83d\udce7 Email Address Verification\n\nPlease enter your email address. A one-time verification code will be sent to this address before your onboarding request can be submitted.","entities":[{"offset":3,"length":26,"type":"bold"}]}}
[2026-04-08 19:36:14] BOT HIT webhook request received
[2026-04-08 19:36:14] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: object expected as reply markup"}
[2026-04-08 19:44:07] BOT HIT webhook request received
[2026-04-08 19:44:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-08 19:44:08] sendMessage response: {"ok":true,"result":{"message_id":4618,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775677448,"text":"\ud83d\udce7 Email Address Verification\n\nPlease enter your email address. A one-time verification code will be sent to this address before your onboarding request can be submitted.","entities":[{"offset":3,"length":26,"type":"bold"}]}}
[2026-04-08 19:44:11] BOT HIT webhook request received
[2026-04-08 19:44:12] sendMessage response: {"ok":true,"result":{"message_id":4620,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775677452,"text":"\ud83d\udce7 Email Verification Required\n\nA one-time verification code has been sent to your email address.\n\nPlease enter the 6-digit OTP to continue.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"newacc_resend_email_otp"}],[{"text":"\u274c Cancel Request","callback_data":"newacc_cancel"}]]}}}
[2026-04-08 19:44:32] BOT HIT webhook request received
[2026-04-08 19:44:33] sendMessage response: {"ok":true,"result":{"message_id":4622,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775677473,"text":"\u2705 Email Verification Successful\n\nYour email address has been verified successfully.\n\nPlease upload your selfie photograph to continue the secure document submission stage.","entities":[{"offset":2,"length":29,"type":"bold"},{"offset":104,"length":17,"type":"bold"}]}}
[2026-04-08 19:44:41] BOT HIT webhook request received
[2026-04-08 19:44:43] sendMessage response: {"ok":true,"result":{"message_id":4624,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775677483,"text":"\u2705 Selfie received successfully.\n\nPlease upload the front side of your selected identity document to continue.","entities":[{"offset":51,"length":45,"type":"bold"}]}}
[2026-04-08 19:44:54] BOT HIT webhook request received
[2026-04-08 19:44:56] sendMessage response: {"ok":true,"result":{"message_id":4626,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775677495,"text":"\u2705 Document front image received successfully.\n\nPlease upload the back side of your identity document to continue.","entities":[{"offset":65,"length":35,"type":"bold"}]}}
[2026-04-08 19:45:01] BOT HIT webhook request received
[2026-04-08 19:45:03] sendMessage response: {"ok":true,"result":{"message_id":4628,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775677503,"text":"We were unable to submit your onboarding request because similar registration information already exists in our records.\n\nPlease contact FinoviaPay Support if you require further assistance."}}
[2026-04-09 16:50:55] BOT HIT webhook request received
[2026-04-09 16:50:56] sendMessage response: {"ok":true,"result":{"message_id":4630,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775753456,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-09 16:50:58] BOT HIT webhook request received
[2026-04-09 16:50:59] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-09 16:50:59] sendMessage response: {"ok":true,"result":{"message_id":4631,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775753459,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-09 16:51:15] BOT HIT webhook request received
[2026-04-09 16:51:16] sendMessage response: {"ok":true,"result":{"message_id":4633,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775753476,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-09 16:51:37] BOT HIT webhook request received
[2026-04-09 16:51:37] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-09 16:51:37] DOB verification blocked match=no
[2026-04-09 16:51:37] DOB verification active/general match=yes user_id=25 status=active
[2026-04-09 16:51:37] sendMessage response: {"ok":true,"result":{"message_id":4635,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775753497,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-09 16:51:56] BOT HIT webhook request received
[2026-04-09 16:51:57] sendMessage response: {"ok":true,"result":{"message_id":4637,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775753517,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-09 16:51:57] sendMessage response: {"ok":true,"result":{"message_id":4638,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775753517,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-09 16:52:08] BOT HIT webhook request received
[2026-04-09 16:52:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-09 16:52:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-09 16:52:09] sendMessage response: {"ok":true,"result":{"message_id":4639,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775753529,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-09 16:52:12] BOT HIT webhook request received
[2026-04-09 16:52:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-09 16:52:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-09 16:52:13] sendMessage response: {"ok":true,"result":{"message_id":4640,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775753533,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-09 16:52:20] BOT HIT webhook request received
[2026-04-09 16:52:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-09 16:52:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-09 16:52:22] sendMessage response: {"ok":true,"result":{"message_id":4641,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775753542,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nSelected Card Type: Physical Card\n\nPlease select the issue category you are experiencing so we may guide your request to the appropriate card operations workflow.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":49,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Card Declined","callback_data":"ticket_issue_declined"},{"text":"Online Payment Failed","callback_data":"ticket_issue_online_failed"}],[{"text":"Card Not Activated","callback_data":"ticket_issue_not_activated"},{"text":"Card Blocked","callback_data":"ticket_issue_blocked"}],[{"text":"Other Issue","callback_data":"ticket_issue_other"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-09 16:52:31] BOT HIT webhook request received
[2026-04-09 16:52:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-09 16:52:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-09 16:52:32] sendMessage response: {"ok":true,"result":{"message_id":4642,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775753552,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nSelected Card Type: Physical Card\nSelected Issue: Other Issue\n\nPlease briefly describe the issue you are experiencing. Your message will be attached to a secure card services support ticket for review by our Card Operations Department.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":49,"length":13,"type":"bold"},{"offset":79,"length":11,"type":"bold"}]}}
[2026-04-09 16:53:51] BOT HIT webhook request received
[2026-04-09 16:53:51] sendMessage response: {"ok":true,"result":{"message_id":4644,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775753631,"text":"Your support ticket has been successfully created.\n\nTicket ID: FP-TK-78238\nDepartment: Card Operations Department\n\nYour request has been forwarded to the FinoviaPay Card Operations Department for review.\n\nOur support team will examine the information you provided and will respond to your ticket as soon as possible.\n\nIf additional information is required, you may be contacted by a FinoviaPay Support Officer.\n\nThank you for choosing FinoviaPay."}}
[2026-04-10 04:37:00] BOT HIT webhook request received
[2026-04-10 04:37:00] BOT HIT webhook request received
[2026-04-10 22:18:53] BOT HIT webhook request received
[2026-04-10 22:18:54] sendMessage response: {"ok":true,"result":{"message_id":4646,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775859534,"text":"Please upload the requested file to continue your FinoviaPay account opening request."}}
[2026-04-10 22:19:04] BOT HIT webhook request received
[2026-04-10 22:19:05] sendMessage response: {"ok":true,"result":{"message_id":4648,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775859545,"text":"Please upload the requested file to continue your FinoviaPay account opening request."}}
[2026-04-10 22:19:22] BOT HIT webhook request received
[2026-04-10 22:19:24] sendMessage response: {"ok":true,"result":{"message_id":4650,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775859564,"text":"We were unable to submit your onboarding request because similar registration information already exists in our records.\n\nPlease contact FinoviaPay Support if you require further assistance."}}
[2026-04-10 22:20:34] BOT HIT webhook request received
[2026-04-10 22:20:35] sendMessage response: {"ok":true,"result":{"message_id":4652,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775859635,"text":"Please upload the requested file to continue your FinoviaPay account opening request."}}
[2026-04-10 22:25:51] BOT HIT webhook request received
[2026-04-10 22:25:51] sendMessage response: {"ok":true,"result":{"message_id":4654,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775859951,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-10 22:25:54] BOT HIT webhook request received
[2026-04-10 22:25:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-10 22:25:55] sendMessage response: {"ok":true,"result":{"message_id":4655,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775859955,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-10 22:26:17] BOT HIT webhook request received
[2026-04-10 22:26:18] sendMessage response: {"ok":true,"result":{"message_id":4657,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775859978,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-10 22:26:27] BOT HIT webhook request received
[2026-04-10 22:26:27] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-10 22:26:27] DOB verification blocked match=no
[2026-04-10 22:26:27] DOB verification active/general match=yes user_id=25 status=active
[2026-04-10 22:26:27] sendMessage response: {"ok":true,"result":{"message_id":4659,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775859987,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-10 22:26:40] BOT HIT webhook request received
[2026-04-10 22:26:40] sendMessage response: {"ok":true,"result":{"message_id":4661,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775860000,"text":"Please upload the requested file to continue your FinoviaPay account opening request."}}
[2026-04-10 22:26:44] BOT HIT webhook request received
[2026-04-10 22:26:46] sendMessage response: {"ok":true,"result":{"message_id":4663,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775860006,"text":"We were unable to submit your onboarding request because similar registration information already exists in our records.\n\nPlease contact FinoviaPay Support if you require further assistance."}}
[2026-04-10 22:26:55] BOT HIT webhook request received
[2026-04-10 22:26:56] sendMessage response: {"ok":true,"result":{"message_id":4665,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775860016,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-10 22:26:56] sendMessage response: {"ok":true,"result":{"message_id":4666,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775860016,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-10 22:27:30] BOT HIT webhook request received
[2026-04-10 22:27:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-10 22:27:31] sendMessage response: {"ok":true,"result":{"message_id":4667,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775860051,"text":"\ud83d\udcb0 FinoviaPay Balance Summary\n\n\ud83d\udc64 Account Holder\nSadaf Hussain\n\n\ud83c\udff7\ufe0f Account Number\nES3657436813998962749698\n\n\ud83d\udcb3 Available Balance\n25,188.18 EUR\n\nThis balance reflects the latest available amount currently recorded on your FinoviaPay profile.","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":34,"length":14,"type":"bold"},{"offset":68,"length":14,"type":"bold"},{"offset":112,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-10 22:29:13] BOT HIT webhook request received
[2026-04-10 22:29:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-10 22:29:14] sendMessage response: {"ok":true,"result":{"message_id":4668,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775860154,"text":"\ud83d\udcca Recent Transactions\n\n\u2022 Reference: MW1197B723\n  Amount: 165.27 EUR\n  Status: PENDING\n  Date: 12 Mar 2026 04:50\n\n\u2022 Reference: MWB435B3C9\n  Amount: 170.65 EUR\n  Status: COMPLETED\n  Date: 04 Mar 2026 17:21\n\n\u2022 Reference: MW86FC8FFA\n  Amount: 164.57 EUR\n  Status: COMPLETED\n  Date: 04 Mar 2026 09:09\n\n\u2022 Reference: MW139FB78F\n  Amount: 163.41 EUR\n  Status: COMPLETED\n  Date: 03 Mar 2026 10:58\n\n\u2022 Reference: MW688ED060\n  Amount: 99.62 EUR\n  Status: COMPLETED\n  Date: 31 Jan 2026 02:05","entities":[{"offset":3,"length":19,"type":"bold"},{"offset":26,"length":10,"type":"bold"},{"offset":50,"length":7,"type":"bold"},{"offset":71,"length":7,"type":"bold"},{"offset":89,"length":5,"type":"bold"},{"offset":116,"length":10,"type":"bold"},{"offset":140,"length":7,"type":"bold"},{"offset":161,"length":7,"type":"bold"},{"offset":181,"length":5,"type":"bold"},{"offset":208,"length":10,"type":"bold"},{"offset":232,"length":7,"type":"bold"},{"offset":253,"length":7,"type":"bold"},{"offset":273,"length":5,"type":"bold"},{"offset":300,"length":10,"type":"bold"},{"offset":324,"length":7,"type":"bold"},{"offset":345,"length":7,"type":"bold"},{"offset":365,"length":5,"type":"bold"},{"offset":392,"length":10,"type":"bold"},{"offset":416,"length":7,"type":"bold"},{"offset":436,"length":7,"type":"bold"},{"offset":456,"length":5,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-10 22:29:29] BOT HIT webhook request received
[2026-04-10 22:29:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-10 22:29:30] sendMessage response: {"ok":true,"result":{"message_id":4669,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775860170,"text":"\ud83d\udcca Recent Transactions\n\n\u2022 Reference: MW1197B723\n  Amount: 165.27 EUR\n  Status: PENDING\n  Date: 12 Mar 2026 04:50\n\n\u2022 Reference: MWB435B3C9\n  Amount: 170.65 EUR\n  Status: COMPLETED\n  Date: 04 Mar 2026 17:21\n\n\u2022 Reference: MW86FC8FFA\n  Amount: 164.57 EUR\n  Status: COMPLETED\n  Date: 04 Mar 2026 09:09\n\n\u2022 Reference: MW139FB78F\n  Amount: 163.41 EUR\n  Status: COMPLETED\n  Date: 03 Mar 2026 10:58\n\n\u2022 Reference: MW688ED060\n  Amount: 99.62 EUR\n  Status: COMPLETED\n  Date: 31 Jan 2026 02:05","entities":[{"offset":3,"length":19,"type":"bold"},{"offset":26,"length":10,"type":"bold"},{"offset":50,"length":7,"type":"bold"},{"offset":71,"length":7,"type":"bold"},{"offset":89,"length":5,"type":"bold"},{"offset":116,"length":10,"type":"bold"},{"offset":140,"length":7,"type":"bold"},{"offset":161,"length":7,"type":"bold"},{"offset":181,"length":5,"type":"bold"},{"offset":208,"length":10,"type":"bold"},{"offset":232,"length":7,"type":"bold"},{"offset":253,"length":7,"type":"bold"},{"offset":273,"length":5,"type":"bold"},{"offset":300,"length":10,"type":"bold"},{"offset":324,"length":7,"type":"bold"},{"offset":345,"length":7,"type":"bold"},{"offset":365,"length":5,"type":"bold"},{"offset":392,"length":10,"type":"bold"},{"offset":416,"length":7,"type":"bold"},{"offset":436,"length":7,"type":"bold"},{"offset":456,"length":5,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-10 22:33:47] BOT HIT webhook request received
[2026-04-10 22:33:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-10 22:33:48] sendMessage response: {"ok":true,"result":{"message_id":4670,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775860428,"text":"Thank you for contacting FinoviaPay Customer Support.\n\nYour request to speak with a FinoviaPay Support Officer has been successfully received and securely registered in our customer support system.\n\nSupport Ticket ID: FP-CS-96698\nCurrent Queue Position: #1\nEstimated Waiting Time: 2 minutes\n\nSecurity Notice\nFinoviaPay support officers will NEVER ask for your account password, card PIN, or one-time verification codes (OTP). If anyone requests this information, please report the incident immediately.\n\nPlease remain connected while we assign the next available banking support officer to your request.\n\nOnce an officer joins your conversation, you will receive a confirmation message together with the officer\u2019s name, Banker Officer ID, and department details.\n\nIn the meantime, you may continue to type your message here. Your information will remain securely available for review by the assigned support officer.\n\nWe appreciate your patience and thank you for choosing FinoviaPay."}}
[2026-04-10 22:36:17] BOT HIT webhook request received
[2026-04-10 22:39:20] BOT HIT webhook request received
[2026-04-10 22:45:52] BOT HIT webhook request received
[2026-04-10 22:46:02] BOT HIT webhook request received
[2026-04-10 22:46:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-10 22:46:02] sendMessage response: {"ok":true,"result":{"message_id":4683,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775861162,"text":"Thank you for rating your recent FinoviaPay support experience. Your feedback has been securely recorded and will help us improve our digital banking support services."}}
[2026-04-10 22:46:03] BOT HIT webhook request received
[2026-04-10 22:46:05] sendMessage response: {"ok":true,"result":{"message_id":4684,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775861164,"text":"We were unable to submit your onboarding request because similar registration information already exists in our records.\n\nPlease contact FinoviaPay Support if you require further assistance."}}
[2026-04-10 22:46:35] BOT HIT webhook request received
[2026-04-10 22:46:36] sendMessage response: {"ok":true,"result":{"message_id":4686,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775861196,"text":"Please upload the requested file to continue your FinoviaPay account opening request."}}
[2026-04-10 22:46:40] BOT HIT webhook request received
[2026-04-10 22:46:41] sendMessage response: {"ok":true,"result":{"message_id":4688,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775861201,"text":"Please upload the requested file to continue your FinoviaPay account opening request."}}
[2026-04-10 22:48:00] BOT HIT webhook request received
[2026-04-10 22:48:00] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-10 22:48:01] sendMessage response: {"ok":true,"result":{"message_id":4689,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775861281,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-04-10 22:48:12] BOT HIT webhook request received
[2026-04-10 22:48:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-10 22:48:13] sendMessage response: {"ok":true,"result":{"message_id":4690,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775861293,"text":"\ud83d\udcb8 FinoviaPay Transfer Services\n\nWelcome to FinoviaPay Transfer Services.\n\nPlease select one of the available transfer management options below.","entities":[{"offset":3,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc2 Transfer Management","callback_data":"transfer_management_menu"}],[{"text":"\ud83c\udd98 Support / Help","callback_data":"transfer_services_support_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-11 06:24:50] BOT HIT webhook request received
[2026-04-11 13:43:44] BOT HIT webhook request received
[2026-04-11 13:43:44] sendMessage response: {"ok":true,"result":{"message_id":4693,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775915024,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-11 13:43:46] BOT HIT webhook request received
[2026-04-11 13:43:46] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 13:43:47] sendMessage response: {"ok":true,"result":{"message_id":4694,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775915027,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-11 13:43:59] BOT HIT webhook request received
[2026-04-11 13:44:00] sendMessage response: {"ok":true,"result":{"message_id":4696,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775915040,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-11 13:44:07] BOT HIT webhook request received
[2026-04-11 13:44:07] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-11 13:44:07] DOB verification blocked match=no
[2026-04-11 13:44:07] DOB verification active/general match=yes user_id=25 status=active
[2026-04-11 13:44:07] sendMessage response: {"ok":true,"result":{"message_id":4698,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775915047,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-11 13:44:29] BOT HIT webhook request received
[2026-04-11 13:44:29] sendMessage response: {"ok":true,"result":{"message_id":4700,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775915069,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-11 13:44:30] sendMessage response: {"ok":true,"result":{"message_id":4701,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775915070,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-11 13:44:33] BOT HIT webhook request received
[2026-04-11 13:44:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 13:44:34] sendMessage response: {"ok":true,"result":{"message_id":4702,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775915074,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nYou currently have an active direct communication from an authorised FinoviaPay officer.\n\nReference\nFP-DM-000003\n\nDepartment\nAML, KYC Verification & Security Department\n\nOfficer\nMirza Sufyan\n\nTicket ID\nITV-20260406-3E0A02\n\nStatus\nOpen\n\nLast Update\n11 Apr 2026 05:21\n\nYou may review the conversation history or send your secure reply using the options below.","entities":[{"offset":3,"length":38,"type":"bold"},{"offset":133,"length":9,"type":"bold"},{"offset":157,"length":10,"type":"bold"},{"offset":213,"length":7,"type":"bold"},{"offset":235,"length":9,"type":"bold"},{"offset":266,"length":6,"type":"bold"},{"offset":279,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-04-11 13:50:30] BOT HIT webhook request received
[2026-04-11 13:50:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 13:50:31] sendMessage response: {"ok":true,"result":{"message_id":4703,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775915431,"text":"\u2709\ufe0f Reply to FinoviaPay Officer\n\nPlease type your message below. Your reply will be securely delivered to the assigned FinoviaPay department.\n\nReference: FP-DM-000003","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":142,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-04-11 14:00:02] BOT HIT webhook request received
[2026-04-11 14:00:02] sendMessage response: {"ok":true,"result":{"message_id":4705,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775916002,"text":"\u2705 Secure Reply Sent\n\nYour message has been securely delivered to the assigned FinoviaPay officer.\n\nYou may return to the direct communication section at any time to review this conversation.","entities":[{"offset":2,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-04-11 14:00:16] BOT HIT webhook request received
[2026-04-11 14:00:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 14:00:17] sendMessage response: {"ok":true,"result":{"message_id":4706,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775916017,"text":"\ud83d\udcc4 Active Direct Communication\n\nReference: FP-DM-000003\nDepartment: AML, KYC Verification & Security Department\nOfficer: Mirza Sufyan\nTicket ID: ITV-20260406-3E0A02\n\nRecent Messages\n\n\u2022 Officer \u2014 11 Apr 2026 05:21\nDear Customer,\n\nMy name is Mirza Sufyan, and I am contacting you from Finoviapay Head Office (AML, KYC Verification & Security Department).\n\nWe are pleased to inform you that your International Account Approval Request has been successfully reviewed and approved. Your international transfer services are currently in the final activation stage and will be fully enabled within the next 72 hours.\n\nWe would also like to inform you that we have received and reviewed your application, and everything appears to be in order. However, in order to formally register and finalize your case, we require a few additional details from your side in accordance with State Bank of Pakistan regulatory requirements.\n\nKindly provide the following information:\n\n- Estimated monthly transfer volume (in your local currency)\n\n- Maximum amount per transfer you intend to send\n\n- Confirmation whether the transfers will be made to your own account (self-transfer) or to third-party beneficiaries\n\nYou can submit this information directly through the Direct Communication section in your account for faster processing.\n\nPlease note that this information is required to ensure compliance with regulatory standards and to enable your international transfer services without any interruption.\n\nOnce your case is fully registered and your service is activated, you will receive a confirmation notification.\n\nIf you require any assistance, please feel free to contact us.\n\nThank you for your cooperation.\n\nKind regards,\nMirza Sufyan\nFinoviapay Head Office\nAML, KYC Verification & Security Department\n\n\u2022 You \u2014 11 Apr 2026 10:00\nMaximum amount per transfer:1000\u20ac and 3/4 transfer per month \n\n\nLocal currency transfer 300000 per transfer and 3/4  transfer per month \n\n\nTransfer will be delivered to my own account self account transfer","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":32,"length":10,"type":"bold"},{"offset":56,"length":11,"type":"bold"},{"offset":112,"length":8,"type":"bold"},{"offset":134,"length":10,"type":"bold"},{"offset":166,"length":15,"type":"bold"},{"offset":185,"length":7,"type":"bold"},{"offset":1792,"length":3,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-04-11 14:03:01] BOT HIT webhook request received
[2026-04-11 14:03:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 14:03:02] sendMessage response: {"ok":true,"result":{"message_id":4707,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775916182,"text":"Thank you for contacting FinoviaPay Customer Support.\n\nYour request to speak with a FinoviaPay Support Officer has been successfully received and securely registered in our customer support system.\n\nSupport Ticket ID: FP-CS-07856\nCurrent Queue Position: #1\nEstimated Waiting Time: 2 minutes\n\nSecurity Notice\nFinoviaPay support officers will NEVER ask for your account password, card PIN, or one-time verification codes (OTP). If anyone requests this information, please report the incident immediately.\n\nPlease remain connected while we assign the next available banking support officer to your request.\n\nOnce an officer joins your conversation, you will receive a confirmation message together with the officer\u2019s name, Banker Officer ID, and department details.\n\nIn the meantime, you may continue to type your message here. Your information will remain securely available for review by the assigned support officer.\n\nWe appreciate your patience and thank you for choosing FinoviaPay."}}
[2026-04-11 14:18:14] BOT HIT webhook request received
[2026-04-11 14:21:00] BOT HIT webhook request received
[2026-04-11 18:10:02] BOT HIT webhook request received
[2026-04-11 18:10:02] sendMessage response: {"ok":true,"result":{"message_id":4722,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1775931002,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-11 18:10:14] BOT HIT webhook request received
[2026-04-11 18:10:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 18:10:15] sendMessage response: {"ok":true,"result":{"message_id":4723,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1775931015,"text":"\u2728 FinoviaPay New Customer Onboarding\n\nWelcome to the premium onboarding section. Please choose an option below to begin your account opening enquiry, review your registration status, or speak with our banking support team.","entities":[{"offset":2,"length":34,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfe6 Open a New Account","callback_data":"new_customer_open_account"}],[{"text":"\ud83d\udccb Check Registration Status","callback_data":"new_customer_check_registration_status"}],[{"text":"\ud83c\udf96\ufe0f Registration Assistance","callback_data":"new_customer_talk_to_support"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-11 18:10:23] BOT HIT webhook request received
[2026-04-11 18:10:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 18:10:24] sendMessage response: {"ok":true,"result":{"message_id":4724,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1775931024,"text":"\ud83c\udfe6 FinoviaPay New Account Opening\n\nStep 1 of 14 \u00b7 Account Type Selection\n\nPlease select the type of account you wish to request through FinoviaPay Telegram onboarding.","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":35,"length":37,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc64 Personal Account","callback_data":"newacc_type_personal"},{"text":"\ud83d\udc65 Joint Account","callback_data":"newacc_type_joint"}],[{"text":"\ud83c\udfe2 Business Account","callback_data":"newacc_type_business"}],[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-11 18:10:45] BOT HIT webhook request received
[2026-04-11 18:10:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 18:10:46] sendMessage response: {"ok":true,"result":{"message_id":4725,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1775931046,"text":"\ud83c\udf0d Step 2 of 14 \u00b7 Country Selection\n\nPlease select the country associated with your account opening request.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\uddea\ud83c\uddf8 Spain","callback_data":"newacc_country_es"},{"text":"\ud83c\uddf5\ud83c\uddf0 Pakistan","callback_data":"newacc_country_pk"}],[{"text":"\ud83c\uddec\ud83c\udde7 United Kingdom","callback_data":"newacc_country_uk"},{"text":"\ud83c\udde6\ud83c\uddea UAE","callback_data":"newacc_country_ae"}],[{"text":"\ud83c\uddf8\ud83c\udde6 Saudi Arabia","callback_data":"newacc_country_sa"},{"text":"\ud83c\uddeb\ud83c\uddf7 France","callback_data":"newacc_country_fr"}],[{"text":"\ud83c\udde9\ud83c\uddea Germany","callback_data":"newacc_country_de"},{"text":"\ud83c\uddee\ud83c\uddf9 Italy","callback_data":"newacc_country_it"}],[{"text":"\ud83c\uddf5\ud83c\uddf9 Portugal","callback_data":"newacc_country_pt"},{"text":"\ud83c\udde8\ud83c\udde6 Canada","callback_data":"newacc_country_ca"}],[{"text":"\ud83c\udf0d Other Country","callback_data":"newacc_country_other"}],[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-11 18:10:49] BOT HIT webhook request received
[2026-04-11 18:10:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 18:10:50] sendMessage response: {"ok":true,"result":{"message_id":4726,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1775931050,"text":"\ud83e\udeaa Step 3 of 14 \u00b7 Document Selection\n\nPlease select the identity document you wish to use for this onboarding request.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udec2 Passport","callback_data":"newacc_doc_passport"},{"text":"\ud83e\udeaa National ID Card","callback_data":"newacc_doc_national_id"}],[{"text":"\ud83c\udff7\ufe0f Residence Permit","callback_data":"newacc_doc_residence_permit"}],[{"text":"\ud83d\ude98 Driving Licence","callback_data":"newacc_doc_driving_licence"}],[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-11 18:11:04] BOT HIT webhook request received
[2026-04-11 18:11:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 18:11:04] sendMessage response: {"ok":true,"result":{"message_id":4727,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1775931064,"text":"\ud83d\udd22 Step 4 of 14 \u00b7 Document Number\n\nPlease enter your National ID Number exactly as it appears on your selected identity document.","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":53,"length":18,"type":"bold"}]}}
[2026-04-11 18:11:31] BOT HIT webhook request received
[2026-04-11 18:11:31] sendMessage response: {"ok":true,"result":{"message_id":4729,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1775931091,"text":"\ud83d\udcc5 Step 5 of 14 \u00b7 Document Issue Date\n\nPlease enter your document issue date in the following format:\nYYYY-MM-DD","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":102,"length":10,"type":"bold"}]}}
[2026-04-11 18:13:29] BOT HIT webhook request received
[2026-04-11 18:13:30] sendMessage response: {"ok":true,"result":{"message_id":4731,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1775931210,"text":"Please enter the document issue date in the following format:\nYYYY-MM-DD","entities":[{"offset":62,"length":10,"type":"bold"}]}}
[2026-04-11 18:14:06] BOT HIT webhook request received
[2026-04-11 18:14:06] sendMessage response: {"ok":true,"result":{"message_id":4733,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1775931246,"text":"Please enter the document issue date in the following format:\nYYYY-MM-DD","entities":[{"offset":62,"length":10,"type":"bold"}]}}
[2026-04-11 18:14:35] BOT HIT webhook request received
[2026-04-11 18:14:35] sendMessage response: {"ok":true,"result":{"message_id":4735,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1775931275,"text":"Please enter the document issue date in the following format:\nYYYY-MM-DD","entities":[{"offset":62,"length":10,"type":"bold"}]}}
[2026-04-11 18:14:52] BOT HIT webhook request received
[2026-04-11 18:14:52] sendMessage response: {"ok":true,"result":{"message_id":4737,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1775931292,"text":"Please enter the document issue date in the following format:\nYYYY-MM-DD","entities":[{"offset":62,"length":10,"type":"bold"}]}}
[2026-04-11 18:16:06] BOT HIT webhook request received
[2026-04-11 18:16:07] sendMessage response: {"ok":true,"result":{"message_id":4739,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1775931366,"text":"Please enter the document issue date in the following format:\nYYYY-MM-DD","entities":[{"offset":62,"length":10,"type":"bold"}]}}
[2026-04-11 18:16:20] BOT HIT webhook request received
[2026-04-11 18:16:21] sendMessage response: {"ok":true,"result":{"message_id":4741,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1775931381,"text":"Please enter the document issue date in the following format:\nYYYY-MM-DD","entities":[{"offset":62,"length":10,"type":"bold"}]}}
[2026-04-11 18:17:59] BOT HIT webhook request received
[2026-04-11 18:17:59] sendMessage response: {"ok":true,"result":{"message_id":4743,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1775931479,"text":"\ud83d\udcc5 Step 5 of 14 \u00b7 Document Expiry Date\n\nPlease enter your document expiry date in the following format:\nYYYY-MM-DD","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":104,"length":10,"type":"bold"}]}}
[2026-04-11 18:18:25] BOT HIT webhook request received
[2026-04-11 18:18:25] sendMessage response: {"ok":true,"result":{"message_id":4745,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1775931505,"text":"\ud83d\udc64 Step 6 of 14 \u00b7 First Name\n\nPlease enter your first name exactly as it appears on your identity document.","entities":[{"offset":3,"length":25,"type":"bold"}]}}
[2026-04-11 18:18:43] BOT HIT webhook request received
[2026-04-11 18:18:44] sendMessage response: {"ok":true,"result":{"message_id":4747,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1775931523,"text":"\ud83d\udc64 Step 7 of 14 \u00b7 Last Name\n\nPlease enter your last name exactly as it appears on your identity document.","entities":[{"offset":3,"length":24,"type":"bold"}]}}
[2026-04-11 18:19:19] BOT HIT webhook request received
[2026-04-11 18:19:20] sendMessage response: {"ok":true,"result":{"message_id":4749,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1775931559,"text":"\ud83d\udc64 Step 8 of 14 \u00b7 Father Name\n\nPlease enter your father name as required for this onboarding request.","entities":[{"offset":3,"length":26,"type":"bold"}]}}
[2026-04-11 18:19:52] BOT HIT webhook request received
[2026-04-11 18:19:52] sendMessage response: {"ok":true,"result":{"message_id":4751,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1775931592,"text":"\ud83d\uddd3\ufe0f Step 9 of 14 \u00b7 Date of Birth\n\nPlease enter your Date of Birth in the following format:\nYYYY-MM-DD","entities":[{"offset":4,"length":28,"type":"bold"},{"offset":91,"length":10,"type":"bold"}]}}
[2026-04-11 19:18:20] BOT HIT webhook request received
[2026-04-11 19:18:20] sendMessage response: {"ok":true,"result":{"message_id":4753,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775935100,"text":"Please upload the requested file to continue your FinoviaPay account opening request."}}
[2026-04-11 19:18:31] BOT HIT webhook request received
[2026-04-11 19:18:32] sendMessage response: {"ok":true,"result":{"message_id":4755,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775935112,"text":"Please upload the requested file to continue your FinoviaPay account opening request."}}
[2026-04-11 19:32:01] BOT HIT webhook request received
[2026-04-11 19:32:01] sendMessage response: {"ok":true,"result":{"message_id":4757,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775935921,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-11 19:32:07] BOT HIT webhook request received
[2026-04-11 19:32:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 19:32:08] sendMessage response: {"ok":true,"result":{"message_id":4758,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775935928,"text":"\u2728 FinoviaPay New Customer Onboarding\n\nWelcome to the premium onboarding section. Please choose an option below to begin your account opening enquiry, review your registration status, or speak with our banking support team.","entities":[{"offset":2,"length":34,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfe6 Open a New Account","callback_data":"new_customer_open_account"}],[{"text":"\ud83d\udccb Check Registration Status","callback_data":"new_customer_check_registration_status"}],[{"text":"\ud83c\udf96\ufe0f Registration Assistance","callback_data":"new_customer_talk_to_support"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-11 19:32:09] BOT HIT webhook request received
[2026-04-11 19:32:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 19:32:10] sendMessage response: {"ok":true,"result":{"message_id":4759,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775935930,"text":"\ud83c\udfe6 FinoviaPay New Account Opening\n\nStep 1 of 14 \u00b7 Account Type Selection\n\nPlease select the type of account you wish to request through FinoviaPay Telegram onboarding.","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":35,"length":37,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc64 Personal Account","callback_data":"newacc_type_personal"},{"text":"\ud83d\udc65 Joint Account","callback_data":"newacc_type_joint"}],[{"text":"\ud83c\udfe2 Business Account","callback_data":"newacc_type_business"}],[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-11 19:32:12] BOT HIT webhook request received
[2026-04-11 19:32:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 19:32:13] sendMessage response: {"ok":true,"result":{"message_id":4760,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775935933,"text":"\ud83c\udf0d Step 2 of 14 \u00b7 Country Selection\n\nPlease select the country associated with your account opening request.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\uddea\ud83c\uddf8 Spain","callback_data":"newacc_country_es"},{"text":"\ud83c\uddf5\ud83c\uddf0 Pakistan","callback_data":"newacc_country_pk"}],[{"text":"\ud83c\uddec\ud83c\udde7 United Kingdom","callback_data":"newacc_country_uk"},{"text":"\ud83c\udde6\ud83c\uddea UAE","callback_data":"newacc_country_ae"}],[{"text":"\ud83c\uddf8\ud83c\udde6 Saudi Arabia","callback_data":"newacc_country_sa"},{"text":"\ud83c\uddeb\ud83c\uddf7 France","callback_data":"newacc_country_fr"}],[{"text":"\ud83c\udde9\ud83c\uddea Germany","callback_data":"newacc_country_de"},{"text":"\ud83c\uddee\ud83c\uddf9 Italy","callback_data":"newacc_country_it"}],[{"text":"\ud83c\uddf5\ud83c\uddf9 Portugal","callback_data":"newacc_country_pt"},{"text":"\ud83c\udde8\ud83c\udde6 Canada","callback_data":"newacc_country_ca"}],[{"text":"\ud83c\udf0d Other Country","callback_data":"newacc_country_other"}],[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-11 19:32:15] BOT HIT webhook request received
[2026-04-11 19:32:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 19:32:15] sendMessage response: {"ok":true,"result":{"message_id":4761,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775935935,"text":"\ud83e\udeaa Step 3 of 14 \u00b7 Document Selection\n\nPlease select the identity document you wish to use for this onboarding request.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udec2 Passport","callback_data":"newacc_doc_passport"},{"text":"\ud83e\udeaa National ID Card","callback_data":"newacc_doc_national_id"}],[{"text":"\ud83c\udff7\ufe0f Residence Permit","callback_data":"newacc_doc_residence_permit"}],[{"text":"\ud83d\ude98 Driving Licence","callback_data":"newacc_doc_driving_licence"}],[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-11 19:32:20] BOT HIT webhook request received
[2026-04-11 19:32:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 19:32:21] sendMessage response: {"ok":true,"result":{"message_id":4762,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775935941,"text":"\ud83d\udd22 Step 4 of 14 \u00b7 Document Number\n\nPlease enter your National ID Number exactly as it appears on your selected identity document.","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":53,"length":18,"type":"bold"}]}}
[2026-04-11 19:32:25] BOT HIT webhook request received
[2026-04-11 19:32:25] sendMessage response: {"ok":true,"result":{"message_id":4764,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775935945,"text":"\ud83d\udcc5 Step 5 of 14 \u00b7 Document Issue Date\n\nPlease enter your document issue date in the following format:\nYYYY-MM-DD","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":102,"length":10,"type":"bold"}]}}
[2026-04-11 19:32:38] BOT HIT webhook request received
[2026-04-11 19:32:38] sendMessage response: {"ok":true,"result":{"message_id":4766,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775935958,"text":"\ud83d\udcc5 Step 5 of 14 \u00b7 Document Expiry Date\n\nPlease enter your document expiry date in the following format:\nYYYY-MM-DD","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":104,"length":10,"type":"bold"}]}}
[2026-04-11 19:32:46] BOT HIT webhook request received
[2026-04-11 19:32:46] sendMessage response: {"ok":true,"result":{"message_id":4768,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775935966,"text":"\ud83d\udc64 Step 6 of 14 \u00b7 First Name\n\nPlease enter your first name exactly as it appears on your identity document.","entities":[{"offset":3,"length":25,"type":"bold"}]}}
[2026-04-11 19:32:49] BOT HIT webhook request received
[2026-04-11 19:32:50] sendMessage response: {"ok":true,"result":{"message_id":4770,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775935970,"text":"\ud83d\udc64 Step 7 of 14 \u00b7 Last Name\n\nPlease enter your last name exactly as it appears on your identity document.","entities":[{"offset":3,"length":24,"type":"bold"}]}}
[2026-04-11 19:32:52] BOT HIT webhook request received
[2026-04-11 19:32:53] sendMessage response: {"ok":true,"result":{"message_id":4772,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775935973,"text":"\ud83d\udc64 Step 8 of 14 \u00b7 Father Name\n\nPlease enter your father name as required for this onboarding request.","entities":[{"offset":3,"length":26,"type":"bold"}]}}
[2026-04-11 19:32:55] BOT HIT webhook request received
[2026-04-11 19:32:55] sendMessage response: {"ok":true,"result":{"message_id":4774,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775935975,"text":"\ud83d\uddd3\ufe0f Step 9 of 14 \u00b7 Date of Birth\n\nPlease enter your Date of Birth in the following format:\nYYYY-MM-DD","entities":[{"offset":4,"length":28,"type":"bold"},{"offset":91,"length":10,"type":"bold"}]}}
[2026-04-11 19:33:04] BOT HIT webhook request received
[2026-04-11 19:33:04] sendMessage response: {"ok":true,"result":{"message_id":4776,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775935984,"text":"Please enter your Date of Birth in the following format:\nYYYY-MM-DD","entities":[{"offset":57,"length":10,"type":"bold"}]}}
[2026-04-11 19:33:14] BOT HIT webhook request received
[2026-04-11 19:33:14] sendMessage response: {"ok":true,"result":{"message_id":4778,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775935994,"text":"\ud83d\udcf1 Step 10 of 14 \u00b7 Contact Number\n\nPlease enter your active contact number in international format.\n\nInternational Format (as registered):\n+34 600 000 000","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":101,"length":37,"type":"bold"}]}}
[2026-04-11 19:33:25] BOT HIT webhook request received
[2026-04-11 19:33:25] sendMessage response: {"ok":true,"result":{"message_id":4780,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775936005,"text":"\ud83c\udfe0 Step 11 of 14 \u00b7 Address\n\nPlease enter your full residential address.","entities":[{"offset":3,"length":23,"type":"bold"}]}}
[2026-04-11 19:33:29] BOT HIT webhook request received
[2026-04-11 19:33:30] sendMessage response: {"ok":true,"result":{"message_id":4782,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775936010,"text":"\ud83c\udfd9\ufe0f Step 12 of 14 \u00b7 City\n\nPlease enter your city of residence.","entities":[{"offset":4,"length":20,"type":"bold"}]}}
[2026-04-11 19:33:32] BOT HIT webhook request received
[2026-04-11 19:33:32] sendMessage response: {"ok":true,"result":{"message_id":4784,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775936012,"text":"\ud83d\udcee Step 13 of 14 \u00b7 Postal Code\n\nPlease enter your postal code.","entities":[{"offset":3,"length":27,"type":"bold"}]}}
[2026-04-11 19:33:34] BOT HIT webhook request received
[2026-04-11 19:33:35] sendMessage response: {"ok":true,"result":{"message_id":4786,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775936015,"text":"\ud83c\udf81 Step 14 of 14 \u00b7 Referral Code\n\nIf you have a referral code, please enter it now.\n\nIf you do not have one, you may skip this step.","entities":[{"offset":3,"length":29,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u23ed\ufe0f Skip Referral","callback_data":"newacc_referral_skip"}],[{"text":"\u274c Cancel Request","callback_data":"newacc_cancel"}]]}}}
[2026-04-11 19:33:38] BOT HIT webhook request received
[2026-04-11 19:33:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 19:33:39] sendMessage response: {"ok":true,"result":{"message_id":4787,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775936018,"text":"\ud83d\udccb FinoviaPay New Account Review\n\nPlease review your information carefully before continuing to the secure email verification stage.\n\nAccount Type\nPersonal Account\n\nCountry\nPakistan\n\nDocument Type\nNational ID Card\n\nDocument Number\nDhdhdhd\n\nDocument Issue Date\n2026-01-01\n\nDocument Expiry Date\n2026-10-10\n\nFirst Name\nDdddd\n\nLast Name\nHddhdh\n\nFather Name\nHdhdhd\n\nDate of Birth\n2026-01-01\n\nContact Number\n+346123\n\nAddress\nHgggg\n\nCity\nHhhhh\n\nPostal Code\nHuhh\n\nReferral Code\nNot Provided","entities":[{"offset":3,"length":29,"type":"bold"},{"offset":134,"length":12,"type":"bold"},{"offset":165,"length":7,"type":"bold"},{"offset":183,"length":13,"type":"bold"},{"offset":215,"length":15,"type":"bold"},{"offset":240,"length":19,"type":"bold"},{"offset":272,"length":20,"type":"bold"},{"offset":305,"length":10,"type":"bold"},{"offset":323,"length":9,"type":"bold"},{"offset":341,"length":11,"type":"bold"},{"offset":361,"length":13,"type":"bold"},{"offset":387,"length":14,"type":"bold"},{"offset":411,"length":7,"type":"bold"},{"offset":426,"length":4,"type":"bold"},{"offset":438,"length":11,"type":"bold"},{"offset":456,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Confirm & Continue","callback_data":"newacc_review_confirm"}],[{"text":"\u270f\ufe0f Edit Information","callback_data":"newacc_restart"}],[{"text":"\u274c Cancel Request","callback_data":"newacc_cancel"}]]}}}
[2026-04-11 19:33:40] BOT HIT webhook request received
[2026-04-11 19:33:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 19:33:42] sendMessage response: {"ok":true,"result":{"message_id":4788,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775936022,"text":"\ud83d\udce7 Email Address Verification\n\nPlease enter your email address. A one-time verification code will be sent to this address before your onboarding request can be submitted.","entities":[{"offset":3,"length":26,"type":"bold"}]}}
[2026-04-11 19:34:07] BOT HIT webhook request received
[2026-04-11 19:34:08] sendMessage response: {"ok":true,"result":{"message_id":4790,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775936048,"text":"\ud83d\udce7 Email Verification Required\n\nA one-time verification code has been sent to your email address.\n\nPlease enter the 6-digit OTP to continue.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"newacc_resend_email_otp"}],[{"text":"\u274c Cancel Request","callback_data":"newacc_cancel"}]]}}}
[2026-04-11 19:34:33] BOT HIT webhook request received
[2026-04-11 19:34:33] sendMessage response: {"ok":true,"result":{"message_id":4792,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775936073,"text":"\u2705 Email Verification Successful\n\nYour email address has been verified successfully.\n\nPlease upload your selfie photograph to continue the secure document submission stage.","entities":[{"offset":2,"length":29,"type":"bold"},{"offset":104,"length":17,"type":"bold"}]}}
[2026-04-11 19:34:42] BOT HIT webhook request received
[2026-04-11 19:34:44] sendMessage response: {"ok":true,"result":{"message_id":4794,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775936084,"text":"\u2705 Selfie received successfully.\n\nPlease upload the front side of your selected identity document to continue.","entities":[{"offset":51,"length":45,"type":"bold"}]}}
[2026-04-11 19:34:53] BOT HIT webhook request received
[2026-04-11 19:34:55] sendMessage response: {"ok":true,"result":{"message_id":4796,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775936095,"text":"\u2705 Document front image received successfully.\n\nPlease upload the back side of your identity document to continue.","entities":[{"offset":65,"length":35,"type":"bold"}]}}
[2026-04-11 19:35:01] BOT HIT webhook request received
[2026-04-11 19:35:03] sendMessage response: {"ok":true,"result":{"message_id":4798,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775936103,"text":"We were unable to submit your onboarding request because similar registration information already exists in our records.\n\nPlease contact FinoviaPay Support if you require further assistance."}}
[2026-04-11 21:13:28] BOT HIT webhook request received
[2026-04-11 21:13:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 21:13:29] sendMessage response: {"ok":true,"result":{"message_id":4799,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1775942009,"text":"\u2728 FinoviaPay New Customer Onboarding\n\nWelcome to the premium onboarding section. Please choose an option below to begin your account opening enquiry, review your registration status, or speak with our banking support team.","entities":[{"offset":2,"length":34,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfe6 Open a New Account","callback_data":"new_customer_open_account"}],[{"text":"\ud83d\udccb Check Registration Status","callback_data":"new_customer_check_registration_status"}],[{"text":"\ud83c\udf96\ufe0f Registration Assistance","callback_data":"new_customer_talk_to_support"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-11 21:13:33] BOT HIT webhook request received
[2026-04-11 21:13:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 21:13:34] sendMessage response: {"ok":true,"result":{"message_id":4800,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1775942014,"text":"\ud83c\udfe6 FinoviaPay New Account Opening\n\nStep 1 of 14 \u00b7 Account Type Selection\n\nPlease select the type of account you wish to request through FinoviaPay Telegram onboarding.","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":35,"length":37,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc64 Personal Account","callback_data":"newacc_type_personal"},{"text":"\ud83d\udc65 Joint Account","callback_data":"newacc_type_joint"}],[{"text":"\ud83c\udfe2 Business Account","callback_data":"newacc_type_business"}],[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-11 21:13:36] BOT HIT webhook request received
[2026-04-11 21:13:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 21:13:37] sendMessage response: {"ok":true,"result":{"message_id":4801,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1775942017,"text":"\ud83c\udf0d Step 2 of 14 \u00b7 Country Selection\n\nPlease select the country associated with your account opening request.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\uddea\ud83c\uddf8 Spain","callback_data":"newacc_country_es"},{"text":"\ud83c\uddf5\ud83c\uddf0 Pakistan","callback_data":"newacc_country_pk"}],[{"text":"\ud83c\uddec\ud83c\udde7 United Kingdom","callback_data":"newacc_country_uk"},{"text":"\ud83c\udde6\ud83c\uddea UAE","callback_data":"newacc_country_ae"}],[{"text":"\ud83c\uddf8\ud83c\udde6 Saudi Arabia","callback_data":"newacc_country_sa"},{"text":"\ud83c\uddeb\ud83c\uddf7 France","callback_data":"newacc_country_fr"}],[{"text":"\ud83c\udde9\ud83c\uddea Germany","callback_data":"newacc_country_de"},{"text":"\ud83c\uddee\ud83c\uddf9 Italy","callback_data":"newacc_country_it"}],[{"text":"\ud83c\uddf5\ud83c\uddf9 Portugal","callback_data":"newacc_country_pt"},{"text":"\ud83c\udde8\ud83c\udde6 Canada","callback_data":"newacc_country_ca"}],[{"text":"\ud83c\udf0d Other Country","callback_data":"newacc_country_other"}],[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-11 21:13:38] BOT HIT webhook request received
[2026-04-11 21:13:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 21:13:39] sendMessage response: {"ok":true,"result":{"message_id":4802,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1775942019,"text":"\ud83e\udeaa Step 3 of 14 \u00b7 Document Selection\n\nPlease select the identity document you wish to use for this onboarding request.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udec2 Passport","callback_data":"newacc_doc_passport"},{"text":"\ud83e\udeaa National ID Card","callback_data":"newacc_doc_national_id"}],[{"text":"\ud83c\udff7\ufe0f Residence Permit","callback_data":"newacc_doc_residence_permit"}],[{"text":"\ud83d\ude98 Driving Licence","callback_data":"newacc_doc_driving_licence"}],[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-11 21:13:41] BOT HIT webhook request received
[2026-04-11 21:13:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 21:13:42] sendMessage response: {"ok":true,"result":{"message_id":4803,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1775942022,"text":"\ud83d\udd22 Step 4 of 14 \u00b7 Document Number\n\nPlease enter your National ID Number exactly as it appears on your selected identity document.","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":53,"length":18,"type":"bold"}]}}
[2026-04-11 21:13:56] BOT HIT webhook request received
[2026-04-11 21:13:56] sendMessage response: {"ok":true,"result":{"message_id":4805,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1775942036,"text":"\ud83d\udcc5 Step 5 of 14 \u00b7 Document Issue Date\n\nPlease enter your document issue date in the following format:\nYYYY-MM-DD","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":102,"length":10,"type":"bold"}]}}
[2026-04-11 21:14:05] BOT HIT webhook request received
[2026-04-11 21:14:05] sendMessage response: {"ok":true,"result":{"message_id":4807,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1775942045,"text":"\ud83d\udcc5 Step 5 of 14 \u00b7 Document Expiry Date\n\nPlease enter your document expiry date in the following format:\nYYYY-MM-DD","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":104,"length":10,"type":"bold"}]}}
[2026-04-11 21:14:16] BOT HIT webhook request received
[2026-04-11 21:14:17] sendMessage response: {"ok":true,"result":{"message_id":4809,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1775942057,"text":"\ud83d\udc64 Step 6 of 14 \u00b7 First Name\n\nPlease enter your first name exactly as it appears on your identity document.","entities":[{"offset":3,"length":25,"type":"bold"}]}}
[2026-04-11 21:14:30] BOT HIT webhook request received
[2026-04-11 21:14:30] sendMessage response: {"ok":true,"result":{"message_id":4811,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1775942070,"text":"\ud83d\udc64 Step 7 of 14 \u00b7 Last Name\n\nPlease enter your last name exactly as it appears on your identity document.","entities":[{"offset":3,"length":24,"type":"bold"}]}}
[2026-04-11 21:14:36] BOT HIT webhook request received
[2026-04-11 21:14:37] sendMessage response: {"ok":true,"result":{"message_id":4813,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1775942076,"text":"\ud83d\udc64 Step 8 of 14 \u00b7 Father Name\n\nPlease enter your father name as required for this onboarding request.","entities":[{"offset":3,"length":26,"type":"bold"}]}}
[2026-04-11 21:14:48] BOT HIT webhook request received
[2026-04-11 21:14:48] sendMessage response: {"ok":true,"result":{"message_id":4815,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1775942088,"text":"\ud83d\uddd3\ufe0f Step 9 of 14 \u00b7 Date of Birth\n\nPlease enter your Date of Birth in the following format:\nYYYY-MM-DD","entities":[{"offset":4,"length":28,"type":"bold"},{"offset":91,"length":10,"type":"bold"}]}}
[2026-04-11 21:15:15] BOT HIT webhook request received
[2026-04-11 21:15:16] sendMessage response: {"ok":true,"result":{"message_id":4817,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1775942116,"text":"\ud83d\udcf1 Step 10 of 14 \u00b7 Contact Number\n\nPlease enter your active contact number in international format.\n\nInternational Format (as registered):\n+34 600 000 000","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":101,"length":37,"type":"bold"}]}}
[2026-04-11 21:16:13] BOT HIT webhook request received
[2026-04-11 21:16:14] sendMessage response: {"ok":true,"result":{"message_id":4819,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1775942174,"text":"\ud83c\udfe0 Step 11 of 14 \u00b7 Address\n\nPlease enter your full residential address.","entities":[{"offset":3,"length":23,"type":"bold"}]}}
[2026-04-11 21:40:23] BOT HIT webhook request received
[2026-04-11 21:40:25] sendMessage response: {"ok":true,"result":{"message_id":4821,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775943625,"text":"We were unable to submit your onboarding request because similar registration information already exists in our records.\n\nPlease contact FinoviaPay Support if you require further assistance."}}
[2026-04-11 21:50:16] BOT HIT webhook request received
[2026-04-11 21:50:18] sendMessage response: {"ok":true,"result":{"message_id":4823,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775944218,"text":"We were unable to submit your onboarding request because similar registration information already exists in our records.\n\nPlease contact FinoviaPay Support if you require further assistance."}}
[2026-04-11 21:52:19] BOT HIT webhook request received
[2026-04-11 21:52:20] sendMessage response: {"ok":true,"result":{"message_id":4825,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775944340,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-11 21:52:22] BOT HIT webhook request received
[2026-04-11 21:52:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 21:52:23] sendMessage response: {"ok":true,"result":{"message_id":4826,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775944343,"text":"\u2728 FinoviaPay New Customer Onboarding\n\nWelcome to the premium onboarding section. Please choose an option below to begin your account opening enquiry, review your registration status, or speak with our banking support team.","entities":[{"offset":2,"length":34,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfe6 Open a New Account","callback_data":"new_customer_open_account"}],[{"text":"\ud83d\udccb Check Registration Status","callback_data":"new_customer_check_registration_status"}],[{"text":"\ud83c\udf96\ufe0f Registration Assistance","callback_data":"new_customer_talk_to_support"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-11 21:52:24] BOT HIT webhook request received
[2026-04-11 21:52:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 21:52:25] sendMessage response: {"ok":true,"result":{"message_id":4827,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775944345,"text":"\ud83c\udfe6 FinoviaPay New Account Opening\n\nStep 1 of 14 \u00b7 Account Type Selection\n\nPlease select the type of account you wish to request through FinoviaPay Telegram onboarding.","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":35,"length":37,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc64 Personal Account","callback_data":"newacc_type_personal"},{"text":"\ud83d\udc65 Joint Account","callback_data":"newacc_type_joint"}],[{"text":"\ud83c\udfe2 Business Account","callback_data":"newacc_type_business"}],[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-11 21:52:27] BOT HIT webhook request received
[2026-04-11 21:52:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 21:52:28] sendMessage response: {"ok":true,"result":{"message_id":4828,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775944348,"text":"\ud83c\udf0d Step 2 of 14 \u00b7 Country Selection\n\nPlease select the country associated with your account opening request.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\uddea\ud83c\uddf8 Spain","callback_data":"newacc_country_es"},{"text":"\ud83c\uddf5\ud83c\uddf0 Pakistan","callback_data":"newacc_country_pk"}],[{"text":"\ud83c\uddec\ud83c\udde7 United Kingdom","callback_data":"newacc_country_uk"},{"text":"\ud83c\udde6\ud83c\uddea UAE","callback_data":"newacc_country_ae"}],[{"text":"\ud83c\uddf8\ud83c\udde6 Saudi Arabia","callback_data":"newacc_country_sa"},{"text":"\ud83c\uddeb\ud83c\uddf7 France","callback_data":"newacc_country_fr"}],[{"text":"\ud83c\udde9\ud83c\uddea Germany","callback_data":"newacc_country_de"},{"text":"\ud83c\uddee\ud83c\uddf9 Italy","callback_data":"newacc_country_it"}],[{"text":"\ud83c\uddf5\ud83c\uddf9 Portugal","callback_data":"newacc_country_pt"},{"text":"\ud83c\udde8\ud83c\udde6 Canada","callback_data":"newacc_country_ca"}],[{"text":"\ud83c\udf0d Other Country","callback_data":"newacc_country_other"}],[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-11 21:52:29] BOT HIT webhook request received
[2026-04-11 21:52:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 21:52:30] sendMessage response: {"ok":true,"result":{"message_id":4829,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775944350,"text":"\ud83e\udeaa Step 3 of 14 \u00b7 Document Selection\n\nPlease select the identity document you wish to use for this onboarding request.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udec2 Passport","callback_data":"newacc_doc_passport"},{"text":"\ud83e\udeaa National ID Card","callback_data":"newacc_doc_national_id"}],[{"text":"\ud83c\udff7\ufe0f Residence Permit","callback_data":"newacc_doc_residence_permit"}],[{"text":"\ud83d\ude98 Driving Licence","callback_data":"newacc_doc_driving_licence"}],[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-11 21:52:34] BOT HIT webhook request received
[2026-04-11 21:52:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 21:52:34] sendMessage response: {"ok":true,"result":{"message_id":4830,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775944354,"text":"\ud83d\udd22 Step 4 of 14 \u00b7 Document Number\n\nPlease enter your Passport Number exactly as it appears on your selected identity document.","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":53,"length":15,"type":"bold"}]}}
[2026-04-11 21:52:38] BOT HIT webhook request received
[2026-04-11 21:52:38] sendMessage response: {"ok":true,"result":{"message_id":4832,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775944358,"text":"\ud83d\udcc5 Step 5 of 14 \u00b7 Document Issue Date\n\nPlease enter your document issue date in the following format:\nYYYY-MM-DD","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":102,"length":10,"type":"bold"}]}}
[2026-04-11 21:52:46] BOT HIT webhook request received
[2026-04-11 21:52:47] sendMessage response: {"ok":true,"result":{"message_id":4834,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775944367,"text":"\ud83d\udcc5 Step 5 of 14 \u00b7 Document Expiry Date\n\nPlease enter your document expiry date in the following format:\nYYYY-MM-DD","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":104,"length":10,"type":"bold"}]}}
[2026-04-11 21:52:54] BOT HIT webhook request received
[2026-04-11 21:52:54] sendMessage response: {"ok":true,"result":{"message_id":4836,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775944374,"text":"\ud83d\udc64 Step 6 of 14 \u00b7 First Name\n\nPlease enter your first name exactly as it appears on your identity document.","entities":[{"offset":3,"length":25,"type":"bold"}]}}
[2026-04-11 21:52:56] BOT HIT webhook request received
[2026-04-11 21:52:57] sendMessage response: {"ok":true,"result":{"message_id":4838,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775944377,"text":"\ud83d\udc64 Step 7 of 14 \u00b7 Last Name\n\nPlease enter your last name exactly as it appears on your identity document.","entities":[{"offset":3,"length":24,"type":"bold"}]}}
[2026-04-11 21:52:58] BOT HIT webhook request received
[2026-04-11 21:52:59] sendMessage response: {"ok":true,"result":{"message_id":4840,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775944379,"text":"\ud83d\udc64 Step 8 of 14 \u00b7 Father Name\n\nPlease enter your father name as required for this onboarding request.","entities":[{"offset":3,"length":26,"type":"bold"}]}}
[2026-04-11 21:53:03] BOT HIT webhook request received
[2026-04-11 21:53:03] sendMessage response: {"ok":true,"result":{"message_id":4842,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775944383,"text":"\ud83d\uddd3\ufe0f Step 9 of 14 \u00b7 Date of Birth\n\nPlease enter your Date of Birth in the following format:\nYYYY-MM-DD","entities":[{"offset":4,"length":28,"type":"bold"},{"offset":91,"length":10,"type":"bold"}]}}
[2026-04-11 21:53:11] BOT HIT webhook request received
[2026-04-11 21:53:11] sendMessage response: {"ok":true,"result":{"message_id":4844,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775944391,"text":"\ud83d\udcf1 Step 10 of 14 \u00b7 Contact Number\n\nPlease enter your active contact number in international format.\n\nInternational Format (as registered):\n+34 600 000 000","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":101,"length":37,"type":"bold"}]}}
[2026-04-11 21:53:24] BOT HIT webhook request received
[2026-04-11 21:53:25] sendMessage response: {"ok":true,"result":{"message_id":4846,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775944405,"text":"\ud83c\udfe0 Step 11 of 14 \u00b7 Address\n\nPlease enter your full residential address.","entities":[{"offset":3,"length":23,"type":"bold"}]}}
[2026-04-11 21:53:27] BOT HIT webhook request received
[2026-04-11 21:53:28] sendMessage response: {"ok":true,"result":{"message_id":4848,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775944408,"text":"\ud83c\udfd9\ufe0f Step 12 of 14 \u00b7 City\n\nPlease enter your city of residence.","entities":[{"offset":4,"length":20,"type":"bold"}]}}
[2026-04-11 21:53:30] BOT HIT webhook request received
[2026-04-11 21:53:31] sendMessage response: {"ok":true,"result":{"message_id":4850,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775944410,"text":"\ud83d\udcee Step 13 of 14 \u00b7 Postal Code\n\nPlease enter your postal code.","entities":[{"offset":3,"length":27,"type":"bold"}]}}
[2026-04-11 21:53:33] BOT HIT webhook request received
[2026-04-11 21:53:33] sendMessage response: {"ok":true,"result":{"message_id":4852,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775944413,"text":"\ud83c\udf81 Step 14 of 14 \u00b7 Referral Code\n\nIf you have a referral code, please enter it now.\n\nIf you do not have one, you may skip this step.","entities":[{"offset":3,"length":29,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u23ed\ufe0f Skip Referral","callback_data":"newacc_referral_skip"}],[{"text":"\u274c Cancel Request","callback_data":"newacc_cancel"}]]}}}
[2026-04-11 21:53:35] BOT HIT webhook request received
[2026-04-11 21:53:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 21:53:37] sendMessage response: {"ok":true,"result":{"message_id":4853,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775944416,"text":"\ud83d\udccb FinoviaPay New Account Review\n\nPlease review your information carefully before continuing to the secure email verification stage.\n\nAccount Type\nPersonal Account\n\nCountry\nPakistan\n\nDocument Type\nPassport\n\nDocument Number\nBdhdh\n\nDocument Issue Date\n2025-01-01\n\nDocument Expiry Date\n2025-10-10\n\nFirst Name\nHsgdge\n\nLast Name\nSgegdge\n\nFather Name\nHeehhe\n\nDate of Birth\n2025-08-09\n\nContact Number\n+34111111117\n\nAddress\nGddgsge\n\nCity\nHddggss\n\nPostal Code\nHsdgsgge\n\nReferral Code\nNot Provided","entities":[{"offset":3,"length":29,"type":"bold"},{"offset":134,"length":12,"type":"bold"},{"offset":165,"length":7,"type":"bold"},{"offset":183,"length":13,"type":"bold"},{"offset":207,"length":15,"type":"bold"},{"offset":230,"length":19,"type":"bold"},{"offset":262,"length":20,"type":"bold"},{"offset":295,"length":10,"type":"bold"},{"offset":314,"length":9,"type":"bold"},{"offset":333,"length":11,"type":"bold"},{"offset":353,"length":13,"type":"bold"},{"offset":379,"length":14,"type":"bold"},{"offset":394,"length":12,"type":"phone_number"},{"offset":408,"length":7,"type":"bold"},{"offset":425,"length":4,"type":"bold"},{"offset":439,"length":11,"type":"bold"},{"offset":461,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Confirm & Continue","callback_data":"newacc_review_confirm"}],[{"text":"\u270f\ufe0f Edit Information","callback_data":"newacc_restart"}],[{"text":"\u274c Cancel Request","callback_data":"newacc_cancel"}]]}}}
[2026-04-11 21:53:39] BOT HIT webhook request received
[2026-04-11 21:53:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 21:53:40] sendMessage response: {"ok":true,"result":{"message_id":4854,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775944420,"text":"\ud83d\udce7 Email Address Verification\n\nPlease enter your email address. A one-time verification code will be sent to this address before your onboarding request can be submitted.","entities":[{"offset":3,"length":26,"type":"bold"}]}}
[2026-04-11 21:53:45] BOT HIT webhook request received
[2026-04-11 21:53:46] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: object expected as reply markup"}
[2026-04-11 21:56:00] BOT HIT webhook request received
[2026-04-11 21:56:01] sendMessage response: {"ok":true,"result":{"message_id":4857,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1775944561,"text":"\ud83c\udfd9\ufe0f Step 12 of 14 \u00b7 City\n\nPlease enter your city of residence.","entities":[{"offset":4,"length":20,"type":"bold"}]}}
[2026-04-11 21:56:43] BOT HIT webhook request received
[2026-04-11 21:56:44] sendMessage response: {"ok":true,"result":{"message_id":4859,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775944604,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-11 21:56:46] BOT HIT webhook request received
[2026-04-11 21:56:46] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 21:56:47] sendMessage response: {"ok":true,"result":{"message_id":4860,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775944607,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-11 21:57:07] BOT HIT webhook request received
[2026-04-11 21:57:08] sendMessage response: {"ok":true,"result":{"message_id":4862,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775944628,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-11 21:57:16] BOT HIT webhook request received
[2026-04-11 21:57:16] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-11 21:57:16] DOB verification blocked match=no
[2026-04-11 21:57:16] DOB verification active/general match=yes user_id=25 status=active
[2026-04-11 21:57:16] sendMessage response: {"ok":true,"result":{"message_id":4864,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775944636,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-11 21:58:00] BOT HIT webhook request received
[2026-04-11 21:58:00] sendMessage response: {"ok":true,"result":{"message_id":4866,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775944680,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-11 21:58:01] sendMessage response: {"ok":true,"result":{"message_id":4867,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775944681,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-11 21:58:08] BOT HIT webhook request received
[2026-04-11 21:58:08] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: object expected as reply markup"}
[2026-04-11 21:58:16] BOT HIT webhook request received
[2026-04-11 21:58:16] sendMessage response: {"ok":true,"result":{"message_id":4870,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1775944696,"text":"\ud83d\udcee Step 13 of 14 \u00b7 Postal Code\n\nPlease enter your postal code.","entities":[{"offset":3,"length":27,"type":"bold"}]}}
[2026-04-11 21:58:24] BOT HIT webhook request received
[2026-04-11 21:58:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 21:58:25] sendMessage response: {"ok":true,"result":{"message_id":4871,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775944705,"text":"\ud83d\udce7 Email Address Verification\n\nPlease enter your email address. A one-time verification code will be sent to this address before your onboarding request can be submitted.","entities":[{"offset":3,"length":26,"type":"bold"}]}}
[2026-04-11 21:58:29] BOT HIT webhook request received
[2026-04-11 21:58:30] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: object expected as reply markup"}
[2026-04-11 21:58:30] BOT HIT webhook request received
[2026-04-11 21:58:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 21:58:31] sendMessage response: {"ok":true,"result":{"message_id":4873,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775944711,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nThere is currently no active direct communication assigned to your account.\n\nIf an authorised FinoviaPay officer contacts you, the conversation will appear here automatically.","entities":[{"offset":3,"length":38,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-04-11 21:58:50] BOT HIT webhook request received
[2026-04-11 21:58:51] sendMessage response: {"ok":true,"result":{"message_id":4875,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775944731,"text":"\u2705 Email Verification Successful\n\nYour email address has been verified successfully.\n\nPlease upload your selfie photograph to continue the secure document submission stage.","entities":[{"offset":2,"length":29,"type":"bold"},{"offset":104,"length":17,"type":"bold"}]}}
[2026-04-11 21:58:55] BOT HIT webhook request received
[2026-04-11 21:58:56] sendMessage response: {"ok":true,"result":{"message_id":4877,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1775944736,"text":"\ud83c\udf81 Step 14 of 14 \u00b7 Referral Code\n\nIf you have a referral code, please enter it now.\n\nIf you do not have one, you may skip this step.","entities":[{"offset":3,"length":29,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u23ed\ufe0f Skip Referral","callback_data":"newacc_referral_skip"}],[{"text":"\u274c Cancel Request","callback_data":"newacc_cancel"}]]}}}
[2026-04-11 21:58:56] BOT HIT webhook request received
[2026-04-11 21:58:59] sendMessage response: {"ok":true,"result":{"message_id":4879,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775944739,"text":"\u2705 Selfie received successfully.\n\nPlease upload the front side of your selected identity document to continue.","entities":[{"offset":51,"length":45,"type":"bold"}]}}
[2026-04-11 21:59:03] BOT HIT webhook request received
[2026-04-11 21:59:05] sendMessage response: {"ok":true,"result":{"message_id":4881,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775944745,"text":"\u2705 Document front image received successfully.\n\nPlease upload the back side of your identity document to continue.","entities":[{"offset":65,"length":35,"type":"bold"}]}}
[2026-04-11 21:59:09] BOT HIT webhook request received
[2026-04-11 21:59:11] sendMessage response: {"ok":true,"result":{"message_id":4883,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775944751,"text":"\u2705 FinoviaPay Onboarding Request Submitted Successfully\n\nYour new account opening request has been securely received and recorded for administrative review.\n\nReference ID\nFNP-REG-20260411-366508\n\nPlease note that additional verification or supporting documentation may be required before final approval can be granted.\n\nYou will be notified once our onboarding team has reviewed your application.","entities":[{"offset":2,"length":52,"type":"bold"},{"offset":157,"length":12,"type":"bold"}]}}
[2026-04-11 21:59:12] sendMessage response: {"ok":true,"result":{"message_id":4884,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775944752,"text":"You may continue using the FinoviaPay onboarding and support services below.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfe6 Open a New Account","callback_data":"new_customer_open_account"}],[{"text":"\ud83d\udccb Check Registration Status","callback_data":"new_customer_check_registration_status"}],[{"text":"\ud83c\udf96\ufe0f Registration Assistance","callback_data":"new_customer_talk_to_support"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-11 21:59:47] BOT HIT webhook request received
[2026-04-11 21:59:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 21:59:48] sendMessage response: {"ok":true,"result":{"message_id":4885,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775944788,"text":"\ud83d\udccb FinoviaPay Registration Status\n\nReference ID\nFNP-REG-20260411-366508\n\nCurrent Status\nPending\n\nSubmitted On\n11 Apr 2026 17:59\n\nOur onboarding team will continue reviewing your application. Additional verification may be requested where necessary before final approval can be granted.","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":35,"length":12,"type":"bold"},{"offset":73,"length":14,"type":"bold"},{"offset":97,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-11 21:59:49] BOT HIT webhook request received
[2026-04-11 21:59:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 21:59:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 21:59:50] sendMessage response: {"ok":true,"result":{"message_id":4886,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775944790,"text":"\ud83c\udfab My Support Tickets\n\nWelcome to your FinoviaPay support ticket history section.\n\nFrom this area, you may review your open tickets, closed tickets, and the current progress of your previously submitted customer support requests.\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udfe6 Open Tickets","callback_data":"my_tickets_open"},{"text":"\u2705 Closed Tickets","callback_data":"my_tickets_closed"}],[{"text":"\ud83d\udcdc All Ticket History","callback_data":"my_tickets_all"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-11 21:59:58] BOT HIT webhook request received
[2026-04-11 21:59:59] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 21:59:59] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 22:00:00] sendMessage response: {"ok":true,"result":{"message_id":4887,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775944800,"text":"\ud83c\udfab All Support Ticket History\n\nBelow is the current history of your support requests. Please select any ticket record below to review the full update history.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket 1\nID: FP-TK-78238\nDepartment: Card Operations Department\nIssue: Other Issue | Card Type: Physical Card\nStatus: Under Review\nCreated: 2026-04-09 12:53:51\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket 2\nID: FP-TK-22337\nDepartment: Card Operations Department\nIssue: Other Issue | Card Type: Physical Card\nStatus: Under Review\nCreated: 2026-04-06 17:15:50","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":188,"length":11,"type":"bold"},{"offset":212,"length":26,"type":"bold"},{"offset":246,"length":38,"type":"bold"},{"offset":293,"length":12,"type":"bold"},{"offset":315,"length":19,"type":"bold"},{"offset":363,"length":11,"type":"bold"},{"offset":387,"length":26,"type":"bold"},{"offset":421,"length":38,"type":"bold"},{"offset":468,"length":12,"type":"bold"},{"offset":490,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e Open Ticket 1","callback_data":"my_tickets_view_FP-TK-78238"}],[{"text":"\ud83d\udd0e Open Ticket 2","callback_data":"my_tickets_view_FP-TK-22337"}],[{"text":"\u21a9\ufe0f Back","callback_data":"my_support_tickets"}]]}}}
[2026-04-11 22:00:00] BOT HIT webhook request received
[2026-04-11 22:00:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 22:00:01] sendMessage response: {"ok":true,"result":{"message_id":4888,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1775944801,"text":"\ud83d\udccb FinoviaPay New Account Review\n\nPlease review your information carefully before continuing to the secure email verification stage.\n\nAccount Type\nPersonal Account\n\nCountry\nPakistan\n\nDocument Type\nNational ID Card\n\nDocument Number\n34101-3463962-1\n\nDocument Issue Date\n2024-04-23\n\nDocument Expiry Date\n2034-04-23\n\nFirst Name\nAbdul\n\nLast Name\nHanan\n\nFather Name\nGhulam Hussain\n\nDate of Birth\n2003-12-03\n\nContact Number\n+923211293973\n\nAddress\nCivil line Children hospital near Punjab college Gujranwala Pakistan\n\nCity\nCity of residence Gujranwala\n\nPostal Code\n52250\n\nReferral Code\nNot Provided","entities":[{"offset":3,"length":29,"type":"bold"},{"offset":134,"length":12,"type":"bold"},{"offset":165,"length":7,"type":"bold"},{"offset":183,"length":13,"type":"bold"},{"offset":215,"length":15,"type":"bold"},{"offset":248,"length":19,"type":"bold"},{"offset":280,"length":20,"type":"bold"},{"offset":313,"length":10,"type":"bold"},{"offset":331,"length":9,"type":"bold"},{"offset":348,"length":11,"type":"bold"},{"offset":376,"length":13,"type":"bold"},{"offset":402,"length":14,"type":"bold"},{"offset":417,"length":13,"type":"phone_number"},{"offset":432,"length":7,"type":"bold"},{"offset":510,"length":4,"type":"bold"},{"offset":545,"length":11,"type":"bold"},{"offset":564,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Confirm & Continue","callback_data":"newacc_review_confirm"}],[{"text":"\u270f\ufe0f Edit Information","callback_data":"newacc_restart"}],[{"text":"\u274c Cancel Request","callback_data":"newacc_cancel"}]]}}}
[2026-04-11 22:01:33] BOT HIT webhook request received
[2026-04-11 22:01:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 22:01:34] sendMessage response: {"ok":true,"result":{"message_id":4889,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1775944894,"text":"\ud83d\udce7 Email Address Verification\n\nPlease enter your email address. A one-time verification code will be sent to this address before your onboarding request can be submitted.","entities":[{"offset":3,"length":26,"type":"bold"}]}}
[2026-04-11 22:01:41] BOT HIT webhook request received
[2026-04-11 22:01:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 22:01:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 22:01:42] sendMessage response: {"ok":true,"result":{"message_id":4890,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775944902,"text":"\ud83c\udfe6 FinoviaPay Ticket Review\n\nTicket ID\nFP-TK-22337\n\nDepartment\nCard Operations Department\n\nIssue Type\nOther Issue | Card Type: Physical Card\n\nCurrent Status\nUnder Review\n\nCreated On\n2026-04-06 17:15:50\n\nDescription\nPlease update me on the status of my card verification approval\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nTicket History\n\n\u2022 Customer\nPlease update me on the status of my card verification approval\n2026-04-06 17:15:50\n\n\u2022 Support Officer\nThank you for submitting your request to Finoviapay.\n\nWe would like to inform you that your application is currently under review by our relevant department. Our team is actively working on your request to ensure a smooth and secure processing experience in line with our internal compliance and verification standards.\n\nWithin the next few hours, you will receive an official notification outlining the complete list of required documents necessary for your card approval process. We kindly request you to carefully review the instructions provided in the upcoming notification and submit the required documentation promptly to avoid any delays.\n\nPlease note that all document submissions are subject to verification and must meet our regulatory and security requirements. Ensuring accurate and valid information will help us expedite your approval process efficiently.\n\nWe appreciate your patience and cooperation in this matter.\n\nShould you require any further assistance, please do not hesitate to contact our Customer Support team.\n\nKind regards,\nFinoviapay Customer Care Team\nWorldwide Digital Internet Banking\n\nAttended By: FinoviaPay Support Officer\nOfficer ID: Official Support Desk\n2026-04-07 16:26:17","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":29,"length":9,"type":"bold"},{"offset":52,"length":10,"type":"bold"},{"offset":91,"length":10,"type":"bold"},{"offset":142,"length":14,"type":"bold"},{"offset":171,"length":10,"type":"bold"},{"offset":203,"length":11,"type":"bold"},{"offset":295,"length":14,"type":"bold"},{"offset":313,"length":8,"type":"bold"},{"offset":386,"length":19,"type":"italic"},{"offset":409,"length":15,"type":"bold"},{"offset":1617,"length":19,"type":"italic"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\uddd1\ufe0f Delete Ticket","callback_data":"my_tickets_delete_confirm_FP-TK-22337"}],[{"text":"\u21a9\ufe0f Back to My Support Tickets","callback_data":"my_support_tickets"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}]]}}}
[2026-04-11 22:01:56] BOT HIT webhook request received
[2026-04-11 22:01:56] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: object expected as reply markup"}
[2026-04-11 22:02:25] BOT HIT webhook request received
[2026-04-11 22:02:26] sendMessage response: {"ok":true,"result":{"message_id":4893,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1775944945,"text":"\u2705 Email Verification Successful\n\nYour email address has been verified successfully.\n\nPlease upload your selfie photograph to continue the secure document submission stage.","entities":[{"offset":2,"length":29,"type":"bold"},{"offset":104,"length":17,"type":"bold"}]}}
[2026-04-11 22:05:57] BOT HIT webhook request received
[2026-04-11 22:05:59] sendMessage response: {"ok":true,"result":{"message_id":4895,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1775945159,"text":"\u2705 Selfie received successfully.\n\nPlease upload the front side of your selected identity document to continue.","entities":[{"offset":51,"length":45,"type":"bold"}]}}
[2026-04-11 22:06:44] BOT HIT webhook request received
[2026-04-11 22:06:46] sendMessage response: {"ok":true,"result":{"message_id":4897,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1775945206,"text":"\u2705 Document front image received successfully.\n\nPlease upload the back side of your identity document to continue.","entities":[{"offset":65,"length":35,"type":"bold"}]}}
[2026-04-11 22:07:01] BOT HIT webhook request received
[2026-04-11 22:07:03] sendMessage response: {"ok":true,"result":{"message_id":4899,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1775945223,"text":"\u2705 FinoviaPay Onboarding Request Submitted Successfully\n\nYour new account opening request has been securely received and recorded for administrative review.\n\nReference ID\nFNP-REG-20260411-575127\n\nPlease note that additional verification or supporting documentation may be required before final approval can be granted.\n\nYou will be notified once our onboarding team has reviewed your application.","entities":[{"offset":2,"length":52,"type":"bold"},{"offset":157,"length":12,"type":"bold"}]}}
[2026-04-11 22:07:04] sendMessage response: {"ok":true,"result":{"message_id":4900,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1775945224,"text":"You may continue using the FinoviaPay onboarding and support services below.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfe6 Open a New Account","callback_data":"new_customer_open_account"}],[{"text":"\ud83d\udccb Check Registration Status","callback_data":"new_customer_check_registration_status"}],[{"text":"\ud83c\udf96\ufe0f Registration Assistance","callback_data":"new_customer_talk_to_support"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-11 22:07:50] BOT HIT webhook request received
[2026-04-11 22:07:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 22:07:51] sendMessage response: {"ok":true,"result":{"message_id":4901,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775945271,"text":"\ud83d\udce7 Email Address Verification\n\nPlease enter your email address. A one-time verification code will be sent to this address before your onboarding request can be submitted.","entities":[{"offset":3,"length":26,"type":"bold"}]}}
[2026-04-11 22:07:56] BOT HIT webhook request received
[2026-04-11 22:07:57] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: object expected as reply markup"}
[2026-04-11 22:08:18] BOT HIT webhook request received
[2026-04-11 22:08:18] sendMessage response: {"ok":true,"result":{"message_id":4904,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775945298,"text":"\u2705 Email Verification Successful\n\nYour email address has been verified successfully.\n\nPlease upload your selfie photograph to continue the secure document submission stage.","entities":[{"offset":2,"length":29,"type":"bold"},{"offset":104,"length":17,"type":"bold"}]}}
[2026-04-11 22:08:24] BOT HIT webhook request received
[2026-04-11 22:08:27] sendMessage response: {"ok":true,"result":{"message_id":4906,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775945306,"text":"\u2705 Selfie received successfully.\n\nPlease upload the front side of your selected identity document to continue.","entities":[{"offset":51,"length":45,"type":"bold"}]}}
[2026-04-11 22:08:31] BOT HIT webhook request received
[2026-04-11 22:08:33] sendMessage response: {"ok":true,"result":{"message_id":4908,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775945313,"text":"\u2705 Document front image received successfully.\n\nPlease upload the back side of your identity document to continue.","entities":[{"offset":65,"length":35,"type":"bold"}]}}
[2026-04-11 22:08:37] BOT HIT webhook request received
[2026-04-11 22:08:39] sendMessage response: {"ok":true,"result":{"message_id":4910,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775945319,"text":"We were unable to submit your onboarding request because similar registration information already exists in our records.\n\nPlease contact FinoviaPay Support if you require further assistance."}}
[2026-04-11 22:11:19] BOT HIT webhook request received
[2026-04-11 22:11:19] sendMessage response: {"ok":true,"result":{"message_id":4912,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775945479,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-11 22:11:23] BOT HIT webhook request received
[2026-04-11 22:11:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 22:11:24] sendMessage response: {"ok":true,"result":{"message_id":4913,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775945484,"text":"\u2728 FinoviaPay New Customer Onboarding\n\nWelcome to the premium onboarding section. Please choose an option below to begin your account opening enquiry, review your registration status, or speak with our banking support team.","entities":[{"offset":2,"length":34,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfe6 Open a New Account","callback_data":"new_customer_open_account"}],[{"text":"\ud83d\udccb Check Registration Status","callback_data":"new_customer_check_registration_status"}],[{"text":"\ud83c\udf96\ufe0f Registration Assistance","callback_data":"new_customer_talk_to_support"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-11 22:11:25] BOT HIT webhook request received
[2026-04-11 22:11:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 22:11:26] sendMessage response: {"ok":true,"result":{"message_id":4914,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775945486,"text":"\ud83d\udccb FinoviaPay Registration Status\n\nReference ID\nFNP-REG-20260411-366508\n\nCurrent Status\nUnder review\n\nSubmitted On\n11 Apr 2026 17:59\n\nOur onboarding team will continue reviewing your application. Additional verification may be requested where necessary before final approval can be granted.","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":35,"length":12,"type":"bold"},{"offset":73,"length":14,"type":"bold"},{"offset":102,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-11 22:12:51] BOT HIT webhook request received
[2026-04-11 22:12:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 22:12:52] sendMessage response: {"ok":true,"result":{"message_id":4915,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775945572,"text":"\u2728 FinoviaPay New Customer Onboarding\n\nWelcome to the premium onboarding section. Please choose an option below to begin your account opening enquiry, review your registration status, or speak with our banking support team.","entities":[{"offset":2,"length":34,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfe6 Open a New Account","callback_data":"new_customer_open_account"}],[{"text":"\ud83d\udccb Check Registration Status","callback_data":"new_customer_check_registration_status"}],[{"text":"\ud83c\udf96\ufe0f Registration Assistance","callback_data":"new_customer_talk_to_support"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-11 22:12:54] BOT HIT webhook request received
[2026-04-11 22:12:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 22:12:55] sendMessage response: {"ok":true,"result":{"message_id":4916,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775945574,"text":"\ud83d\udccb FinoviaPay Registration Status\n\nReference ID\nFNP-REG-20260411-366508\n\nCurrent Status\nRejected\n\nSubmitted On\n11 Apr 2026 17:59\n\nOur onboarding team will continue reviewing your application. Additional verification may be requested where necessary before final approval can be granted.","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":35,"length":12,"type":"bold"},{"offset":73,"length":14,"type":"bold"},{"offset":98,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-11 22:26:51] BOT HIT webhook request received
[2026-04-11 22:26:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 22:26:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 22:26:53] sendMessage response: {"ok":true,"result":{"message_id":4917,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775946413,"text":"\ud83c\udfab My Support Tickets\n\nWelcome to your FinoviaPay support ticket history section.\n\nFrom this area, you may review your open tickets, closed tickets, and the current progress of your previously submitted customer support requests.\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udfe6 Open Tickets","callback_data":"my_tickets_open"},{"text":"\u2705 Closed Tickets","callback_data":"my_tickets_closed"}],[{"text":"\ud83d\udcdc All Ticket History","callback_data":"my_tickets_all"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-11 22:27:06] BOT HIT webhook request received
[2026-04-11 22:27:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 22:27:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 22:27:08] sendMessage response: {"ok":true,"result":{"message_id":4918,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775946428,"text":"\ud83c\udfab Open Support Tickets\n\nNo ticket records are currently available in this section for your verified FinoviaPay account.","entities":[{"offset":3,"length":20,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back","callback_data":"my_support_tickets"}]]}}}
[2026-04-11 22:27:48] BOT HIT webhook request received
[2026-04-11 22:27:49] sendMessage response: {"ok":true,"result":{"message_id":4920,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775946469,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-11 22:27:55] BOT HIT webhook request received
[2026-04-11 22:27:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 22:27:56] sendMessage response: {"ok":true,"result":{"message_id":4921,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775946476,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-11 22:28:12] BOT HIT webhook request received
[2026-04-11 22:28:12] sendMessage response: {"ok":true,"result":{"message_id":4923,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775946492,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-11 22:28:17] BOT HIT webhook request received
[2026-04-11 22:28:17] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-11 22:28:17] DOB verification blocked match=no
[2026-04-11 22:28:17] DOB verification active/general match=yes user_id=25 status=active
[2026-04-11 22:28:18] sendMessage response: {"ok":true,"result":{"message_id":4925,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775946498,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-11 22:28:55] BOT HIT webhook request received
[2026-04-11 22:28:55] sendMessage response: {"ok":true,"result":{"message_id":4927,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775946535,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-11 22:28:56] sendMessage response: {"ok":true,"result":{"message_id":4928,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775946536,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-11 22:29:03] BOT HIT webhook request received
[2026-04-11 22:29:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 22:29:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 22:29:05] sendMessage response: {"ok":true,"result":{"message_id":4929,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775946545,"text":"\ud83c\udfab My Support Tickets\n\nWelcome to your FinoviaPay support ticket history section.\n\nFrom this area, you may review your open tickets, closed tickets, and the current progress of your previously submitted customer support requests.\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udfe6 Open Tickets","callback_data":"my_tickets_open"},{"text":"\u2705 Closed Tickets","callback_data":"my_tickets_closed"}],[{"text":"\ud83d\udcdc All Ticket History","callback_data":"my_tickets_all"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-11 22:29:24] BOT HIT webhook request received
[2026-04-11 22:29:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 22:29:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 22:29:26] sendMessage response: {"ok":true,"result":{"message_id":4930,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775946566,"text":"\ud83c\udfab Open Support Tickets\n\nNo ticket records are currently available in this section for your verified FinoviaPay account.","entities":[{"offset":3,"length":20,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back","callback_data":"my_support_tickets"}]]}}}
[2026-04-11 22:29:34] BOT HIT webhook request received
[2026-04-11 22:29:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 22:29:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 22:29:36] sendMessage response: {"ok":true,"result":{"message_id":4931,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775946576,"text":"\ud83c\udfab My Support Tickets\n\nWelcome to your FinoviaPay support ticket history section.\n\nFrom this area, you may review your open tickets, closed tickets, and the current progress of your previously submitted customer support requests.\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udfe6 Open Tickets","callback_data":"my_tickets_open"},{"text":"\u2705 Closed Tickets","callback_data":"my_tickets_closed"}],[{"text":"\ud83d\udcdc All Ticket History","callback_data":"my_tickets_all"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-11 22:29:45] BOT HIT webhook request received
[2026-04-11 22:29:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 22:29:46] sendMessage response: {"ok":true,"result":{"message_id":4932,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775946586,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-11 22:30:03] BOT HIT webhook request received
[2026-04-11 22:30:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 22:30:04] sendMessage response: {"ok":true,"result":{"message_id":4933,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775946604,"text":"To create your support ticket, please enter your full name."}}
[2026-04-11 22:30:13] BOT HIT webhook request received
[2026-04-11 22:30:13] sendMessage response: {"ok":true,"result":{"message_id":4935,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775946613,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-04-11 22:30:27] BOT HIT webhook request received
[2026-04-11 22:30:27] sendMessage response: {"ok":true,"result":{"message_id":4937,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775946627,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-04-11 22:30:44] BOT HIT webhook request received
[2026-04-11 22:30:45] sendMessage response: {"ok":true,"result":{"message_id":4939,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775946645,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-04-11 22:33:14] BOT HIT webhook request received
[2026-04-11 22:33:14] sendMessage response: {"ok":true,"result":{"message_id":4941,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775946794,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-04-11 22:34:23] BOT HIT webhook request received
[2026-04-11 22:34:24] sendMessage response: {"ok":true,"result":{"message_id":4943,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775946864,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKTEB743989\nFull Name: Sadaf Hussain\nEmail: mzoohaaan@gmail.com\nContact Number: +923036814535\nSubject: Subject: Inquiry Regarding Delayed Debit/Credit Card \n\nDear Card Services Department,\n\nI am writing to inquire about the status of my card. I ordered my debit/credit card on 16-09-2025, and it has now been 8 months since the order date.\n\nCan you provide m\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":107,"length":19,"type":"email"},{"offset":143,"length":13,"type":"phone_number"}]}}
[2026-04-11 22:34:24] sendMessage response: {"ok":true,"result":{"message_id":4944,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775946864,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-11 22:36:46] BOT HIT webhook request received
[2026-04-11 22:36:47] sendMessage response: {"ok":true,"result":{"message_id":4945,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775947007,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nPlease select one of the premium banking options below to continue securely.","entities":[{"offset":4,"length":45,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-11 22:37:05] BOT HIT webhook request received
[2026-04-11 22:37:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 22:37:06] sendMessage response: {"ok":true,"result":{"message_id":4946,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775947025,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-11 22:37:41] BOT HIT webhook request received
[2026-04-11 22:37:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-11 22:37:41] sendMessage response: {"ok":true,"result":{"message_id":4947,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775947061,"text":"You have selected Account Status Support.\n\nPlease send your request in detail for further review.","entities":[{"offset":18,"length":22,"type":"bold"}]}}
[2026-04-12 11:53:26] BOT HIT webhook request received
[2026-04-12 11:53:27] sendMessage response: {"ok":true,"result":{"message_id":4949,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775994807,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-12 11:53:28] BOT HIT webhook request received
[2026-04-12 11:53:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 11:53:29] sendMessage response: {"ok":true,"result":{"message_id":4950,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775994809,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-12 11:53:46] BOT HIT webhook request received
[2026-04-12 11:53:47] sendMessage response: {"ok":true,"result":{"message_id":4952,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775994827,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-12 11:53:54] BOT HIT webhook request received
[2026-04-12 11:53:54] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-12 11:53:54] DOB verification blocked match=no
[2026-04-12 11:53:54] DOB verification active/general match=yes user_id=25 status=active
[2026-04-12 11:53:55] sendMessage response: {"ok":true,"result":{"message_id":4954,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775994835,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-12 11:54:26] BOT HIT webhook request received
[2026-04-12 11:54:27] sendMessage response: {"ok":true,"result":{"message_id":4956,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775994867,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-12 11:54:28] sendMessage response: {"ok":true,"result":{"message_id":4957,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775994867,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-12 11:54:35] BOT HIT webhook request received
[2026-04-12 11:54:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 11:54:36] sendMessage response: {"ok":true,"result":{"message_id":4958,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775994876,"text":"\ud83d\udd14 My Notifications\n\nNo notification history is currently available for your verified FinoviaPay account.","entities":[{"offset":3,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-12 11:55:01] BOT HIT webhook request received
[2026-04-12 11:55:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 11:55:02] sendMessage response: {"ok":true,"result":{"message_id":4959,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775994902,"text":"\ud83d\udcb8 FinoviaPay Transfer Services\n\nWelcome to FinoviaPay Transfer Services.\n\nPlease select one of the available transfer management options below.","entities":[{"offset":3,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc2 Transfer Management","callback_data":"transfer_management_menu"}],[{"text":"\ud83c\udd98 Support / Help","callback_data":"transfer_services_support_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-12 11:55:28] BOT HIT webhook request received
[2026-04-12 11:55:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 11:55:28] sendMessage response: {"ok":true,"result":{"message_id":4960,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775994928,"text":"\ud83d\udcc2 Transfer Management\n\nPlease select the transfer service you would like to manage.\n\nAvailable categories include International Transfers, SEPA Transfers, and Wallet Transfers.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf0d Int Transfer Management","callback_data":"int_transfer_management_menu"}],[{"text":"\ud83c\uddea\ud83c\uddfa Sepa Transfer Management","callback_data":"sepa_transfer_management_menu"}],[{"text":"\ud83d\udcf2 Wallet Transfer Management","callback_data":"wallet_transfer_management_menu"}],[{"text":"\u21a9\ufe0f Return to Transfer Services","callback_data":"transfer_services_menu"}]]}}}
[2026-04-12 11:55:31] BOT HIT webhook request received
[2026-04-12 11:55:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 11:55:32] sendMessage response: {"ok":true,"result":{"message_id":4961,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775994932,"text":"\ud83d\udcf2 Wallet Transfer Management\n\nWallet Transfer management structure has been added successfully. The operational flow will be connected in the next implementation step.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2139\ufe0f Wallet Transfer Service Notice","callback_data":"wallet_transfer_service_notice"}],[{"text":"\u21a9\ufe0f Return to Transfer Management","callback_data":"transfer_management_menu"}]]}}}
[2026-04-12 11:55:50] BOT HIT webhook request received
[2026-04-12 11:55:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 11:55:51] sendMessage response: {"ok":true,"result":{"message_id":4962,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775994951,"text":"\u2139\ufe0f Service Notice\n\nThis transfer management section has been added to the menu structure successfully. Its full customer workflow will be connected in the next development step.","entities":[{"offset":3,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Transfer Management","callback_data":"transfer_management_menu"}]]}}}
[2026-04-12 11:57:06] BOT HIT webhook request received
[2026-04-12 11:57:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 11:57:07] sendMessage response: {"ok":true,"result":{"message_id":4963,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775995027,"text":"\ud83c\udf0d International Transfer Management\n\nInternational Transfer services are not enabled by default.\n\nBefore activation, you are required to complete a mandatory verification process, including:\n\u2022 Basic AML information\n\u2022 Identity document verification\n\u2022 Short video identity confirmation\n\nPlease choose one of the options below to proceed.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start Int Transfer Verification","callback_data":"int_transfer_start_verification"}],[{"text":"\ud83d\udcca Verification Status","callback_data":"int_transfer_verification_status"}],[{"text":"\ud83c\udd98 Int Transfer Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-12 11:57:33] BOT HIT webhook request received
[2026-04-12 11:57:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 11:57:34] sendMessage response: {"ok":true,"result":{"message_id":4964,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775995054,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-12 11:57:48] BOT HIT webhook request received
[2026-04-12 11:57:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 11:57:49] sendMessage response: {"ok":true,"result":{"message_id":4965,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775995069,"text":"To create your support ticket, please enter your full name."}}
[2026-04-12 11:57:56] BOT HIT webhook request received
[2026-04-12 11:57:57] sendMessage response: {"ok":true,"result":{"message_id":4967,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775995077,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-04-12 11:58:06] BOT HIT webhook request received
[2026-04-12 11:58:07] sendMessage response: {"ok":true,"result":{"message_id":4969,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775995087,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-04-12 11:58:39] BOT HIT webhook request received
[2026-04-12 11:58:39] sendMessage response: {"ok":true,"result":{"message_id":4971,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775995119,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-04-12 12:00:28] BOT HIT webhook request received
[2026-04-12 12:00:28] sendMessage response: {"ok":true,"result":{"message_id":4973,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775995228,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-04-12 12:02:37] BOT HIT webhook request received
[2026-04-12 12:02:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 12:02:42] BOT HIT webhook request received
[2026-04-12 12:02:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 12:04:02] BOT HIT webhook request received
[2026-04-12 12:04:02] sendMessage response: {"ok":true,"result":{"message_id":4976,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775995442,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKT4CD9E58B\nFull Name: Sadaf Hussain\nEmail: mzoohaaan@gmail.com\nContact Number: +923036814535\nSubject: Mobile Wallet Transfer Activation Inquiry\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":107,"length":19,"type":"email"},{"offset":143,"length":13,"type":"phone_number"}]}}
[2026-04-12 12:04:03] sendMessage response: {"ok":true,"result":{"message_id":4977,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775995443,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-12 12:10:27] BOT HIT webhook request received
[2026-04-12 12:10:27] answerCallbackQuery response: {"ok":false,"error_code":400,"description":"Bad Request: query is too old and response timeout expired or query ID is invalid"}
[2026-04-12 12:10:28] sendMessage response: {"ok":true,"result":{"message_id":4978,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775995828,"text":"\ud83c\udf0d International Transfer Management\n\nInternational Transfer services are not enabled by default.\n\nBefore activation, you are required to complete a mandatory verification process, including:\n\u2022 Basic AML information\n\u2022 Identity document verification\n\u2022 Short video identity confirmation\n\nPlease choose one of the options below to proceed.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start Int Transfer Verification","callback_data":"int_transfer_start_verification"}],[{"text":"\ud83d\udcca Verification Status","callback_data":"int_transfer_verification_status"}],[{"text":"\ud83c\udd98 Int Transfer Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-12 12:10:28] BOT HIT webhook request received
[2026-04-12 12:10:28] answerCallbackQuery response: {"ok":false,"error_code":400,"description":"Bad Request: query is too old and response timeout expired or query ID is invalid"}
[2026-04-12 12:10:29] sendMessage response: {"ok":true,"result":{"message_id":4979,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775995829,"text":"\ud83c\uddea\ud83c\uddfa SEPA Transfer Management\n\nSEPA Transfer service structure has been added successfully. The operational flow will be connected in the next implementation step.","entities":[{"offset":5,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2139\ufe0f Sepa Transfer Service Notice","callback_data":"sepa_transfer_service_notice"}],[{"text":"\u21a9\ufe0f Return to Transfer Management","callback_data":"transfer_management_menu"}]]}}}
[2026-04-12 12:10:29] BOT HIT webhook request received
[2026-04-12 12:10:29] answerCallbackQuery response: {"ok":false,"error_code":400,"description":"Bad Request: query is too old and response timeout expired or query ID is invalid"}
[2026-04-12 12:10:30] sendMessage response: {"ok":true,"result":{"message_id":4980,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775995830,"text":"\ud83c\uddea\ud83c\uddfa SEPA Transfer Management\n\nSEPA Transfer service structure has been added successfully. The operational flow will be connected in the next implementation step.","entities":[{"offset":5,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2139\ufe0f Sepa Transfer Service Notice","callback_data":"sepa_transfer_service_notice"}],[{"text":"\u21a9\ufe0f Return to Transfer Management","callback_data":"transfer_management_menu"}]]}}}
[2026-04-12 12:10:30] BOT HIT webhook request received
[2026-04-12 12:10:30] answerCallbackQuery response: {"ok":false,"error_code":400,"description":"Bad Request: query is too old and response timeout expired or query ID is invalid"}
[2026-04-12 12:10:31] sendMessage response: {"ok":true,"result":{"message_id":4981,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775995831,"text":"\ud83c\uddea\ud83c\uddfa SEPA Transfer Management\n\nSEPA Transfer service structure has been added successfully. The operational flow will be connected in the next implementation step.","entities":[{"offset":5,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2139\ufe0f Sepa Transfer Service Notice","callback_data":"sepa_transfer_service_notice"}],[{"text":"\u21a9\ufe0f Return to Transfer Management","callback_data":"transfer_management_menu"}]]}}}
[2026-04-12 12:12:07] BOT HIT webhook request received
[2026-04-12 12:12:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 12:12:08] sendMessage response: {"ok":true,"result":{"message_id":4982,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1775995928,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-04-12 12:28:10] BOT HIT webhook request received
[2026-04-12 12:28:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 12:28:11] sendMessage response: {"ok":true,"result":{"message_id":4983,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775996891,"text":"\ud83c\udfe6 FinoviaPay Onboarding Update\n\nAdditional information is required to continue the review of your account opening request.\n\nPlease provide the requested information step by step. Each question will be shown one at a time.","entities":[{"offset":3,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Current Review Step","callback_data":"open_review_cancel"}]]}}}
[2026-04-12 12:28:11] sendMessage response: {"ok":true,"result":{"message_id":4984,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775996891,"text":"\ud83d\udcdd Additional Information Required\n\nQuestion 1\nTest\n\nPlease reply below with the requested information in English, clearly and accurately.","entities":[{"offset":3,"length":31,"type":"bold"},{"offset":36,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Current Review Step","callback_data":"open_review_cancel"}]]}}}
[2026-04-12 12:28:33] BOT HIT webhook request received
[2026-04-12 12:28:34] sendMessage response: {"ok":true,"result":{"message_id":4986,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775996914,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-12 12:28:37] BOT HIT webhook request received
[2026-04-12 12:28:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 12:28:39] sendMessage response: {"ok":true,"result":{"message_id":4987,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775996919,"text":"\u2728 FinoviaPay New Customer Onboarding\n\nWelcome to the premium onboarding section. Please choose an option below to begin your account opening enquiry, review your registration status, or speak with our banking support team.","entities":[{"offset":2,"length":34,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfe6 Open a New Account","callback_data":"new_customer_open_account"}],[{"text":"\ud83d\udccb Check Registration Status","callback_data":"new_customer_check_registration_status"}],[{"text":"\ud83c\udf96\ufe0f Registration Assistance","callback_data":"new_customer_talk_to_support"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-12 12:28:41] BOT HIT webhook request received
[2026-04-12 12:28:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 12:28:42] sendMessage response: {"ok":true,"result":{"message_id":4988,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775996922,"text":"\ud83d\udccb FinoviaPay Registration Status\n\nReference ID\nFNP-REG-20260411-366508\n\nCurrent Status\nAwaiting customer information\n\nSubmitted On\n11 Apr 2026 17:59\n\nOur onboarding team will continue reviewing your application. Additional verification may be requested where necessary before final approval can be granted.","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":35,"length":12,"type":"bold"},{"offset":73,"length":14,"type":"bold"},{"offset":119,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-12 12:51:15] BOT HIT webhook request received
[2026-04-12 12:51:16] sendMessage response: {"ok":true,"result":{"message_id":4990,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775998276,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-12 12:51:36] BOT HIT webhook request received
[2026-04-12 12:51:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 12:51:37] sendMessage response: {"ok":true,"result":{"message_id":4991,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775998297,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-12 12:51:41] BOT HIT webhook request received
[2026-04-12 12:51:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 12:51:42] sendMessage response: {"ok":true,"result":{"message_id":4992,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775998302,"text":"\u2728 FinoviaPay New Customer Onboarding\n\nWelcome to the premium onboarding section. Please choose an option below to begin your account opening enquiry, review your registration status, or speak with our banking support team.","entities":[{"offset":2,"length":34,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfe6 Open a New Account","callback_data":"new_customer_open_account"}],[{"text":"\ud83d\udccb Check Registration Status","callback_data":"new_customer_check_registration_status"}],[{"text":"\ud83c\udf96\ufe0f Registration Assistance","callback_data":"new_customer_talk_to_support"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-12 12:51:43] BOT HIT webhook request received
[2026-04-12 12:51:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 12:51:44] sendMessage response: {"ok":true,"result":{"message_id":4993,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775998304,"text":"\ud83d\udccb FinoviaPay Registration Status\n\nReference ID\nFNP-REG-20260411-366508\n\nCurrent Status\nAwaiting customer information\n\nSubmitted On\n11 Apr 2026 17:59\n\nAction Required\nAdditional information is required to continue the review of your application. Please use the action button below to submit the requested information.","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":35,"length":12,"type":"bold"},{"offset":73,"length":14,"type":"bold"},{"offset":119,"length":12,"type":"bold"},{"offset":151,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-12 12:51:58] BOT HIT webhook request received
[2026-04-12 12:51:59] sendMessage response: {"ok":true,"result":{"message_id":4995,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775998319,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-12 12:52:04] BOT HIT webhook request received
[2026-04-12 12:52:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 12:52:05] sendMessage response: {"ok":true,"result":{"message_id":4996,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775998325,"text":"\u2728 FinoviaPay New Customer Onboarding\n\nWelcome to the premium onboarding section. Please choose an option below to begin your account opening enquiry, review your registration status, or speak with our banking support team.","entities":[{"offset":2,"length":34,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfe6 Open a New Account","callback_data":"new_customer_open_account"}],[{"text":"\ud83d\udccb Check Registration Status","callback_data":"new_customer_check_registration_status"}],[{"text":"\ud83c\udf96\ufe0f Registration Assistance","callback_data":"new_customer_talk_to_support"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-12 12:52:07] BOT HIT webhook request received
[2026-04-12 12:52:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 12:52:08] sendMessage response: {"ok":true,"result":{"message_id":4997,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775998327,"text":"\ud83d\udccb FinoviaPay Registration Status\n\nReference ID\nFNP-REG-20260411-366508\n\nCurrent Status\nAwaiting customer information\n\nSubmitted On\n11 Apr 2026 17:59\n\nAction Required\nAdditional information is required to continue the review of your application. Please use the action button below to submit the requested information.","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":35,"length":12,"type":"bold"},{"offset":73,"length":14,"type":"bold"},{"offset":119,"length":12,"type":"bold"},{"offset":151,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-12 12:57:58] BOT HIT webhook request received
[2026-04-12 12:57:58] sendMessage response: {"ok":true,"result":{"message_id":5000,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775998678,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-12 12:58:12] BOT HIT webhook request received
[2026-04-12 12:58:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 12:58:13] sendMessage response: {"ok":true,"result":{"message_id":5001,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775998693,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-12 12:58:20] BOT HIT webhook request received
[2026-04-12 12:58:20] sendMessage response: {"ok":true,"result":{"message_id":5003,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775998700,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-12 12:58:27] BOT HIT webhook request received
[2026-04-12 12:58:28] sendMessage response: {"ok":true,"result":{"message_id":5005,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775998707,"text":"The Date of Birth format could not be recognized.\n\nPlease enter it in the following format:\nYYYY-MM-DD\n\nExample:\n1996-08-12"}}
[2026-04-12 12:58:36] BOT HIT webhook request received
[2026-04-12 12:58:36] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-12 12:58:36] DOB verification blocked match=no
[2026-04-12 12:58:36] DOB verification active/general match=yes user_id=5 status=active
[2026-04-12 12:58:36] sendMessage response: {"ok":true,"result":{"message_id":5007,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775998716,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******m@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-12 12:59:31] BOT HIT webhook request received
[2026-04-12 12:59:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 12:59:33] sendMessage response: {"ok":true,"result":{"message_id":5008,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775998772,"text":"\ud83d\udce7 New Verification Code Sent\n\nA new one-time verification code has been sent to:\na**************9@gmail.com\n\nPlease enter the latest 6-digit OTP code to continue.","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":82,"length":26,"type":"url"},{"offset":82,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-12 12:59:49] BOT HIT webhook request received
[2026-04-12 12:59:50] sendMessage response: {"ok":true,"result":{"message_id":5010,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775998790,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-12 12:59:50] sendMessage response: {"ok":true,"result":{"message_id":5011,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775998790,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******m@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":19,"type":"url"},{"offset":287,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-12 12:59:54] BOT HIT webhook request received
[2026-04-12 12:59:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 12:59:55] sendMessage response: {"ok":true,"result":{"message_id":5012,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775998794,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nThere is currently no active direct communication assigned to your account.\n\nIf an authorised FinoviaPay officer contacts you, the conversation will appear here automatically.","entities":[{"offset":3,"length":38,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-04-12 13:00:06] BOT HIT webhook request received
[2026-04-12 13:00:06] sendMessage response: {"ok":true,"result":{"message_id":5013,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775998806,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nPlease select one of the premium banking options below to continue securely.","entities":[{"offset":4,"length":45,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-12 13:07:26] BOT HIT webhook request received
[2026-04-12 13:07:26] sendMessage response: {"ok":true,"result":{"message_id":5017,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775999246,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-12 13:09:33] BOT HIT webhook request received
[2026-04-12 13:09:33] sendMessage response: {"ok":true,"result":{"message_id":5019,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775999373,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-12 13:09:37] BOT HIT webhook request received
[2026-04-12 13:09:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 13:09:38] sendMessage response: {"ok":true,"result":{"message_id":5020,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775999378,"text":"\u2728 FinoviaPay New Customer Onboarding\n\nWelcome to the premium onboarding section. Please choose an option below to begin your account opening enquiry, review your registration status, or speak with our banking support team.","entities":[{"offset":2,"length":34,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfe6 Open a New Account","callback_data":"new_customer_open_account"}],[{"text":"\ud83d\udccb Check Registration Status","callback_data":"new_customer_check_registration_status"}],[{"text":"\ud83c\udf96\ufe0f Registration Assistance","callback_data":"new_customer_talk_to_support"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-12 13:09:39] BOT HIT webhook request received
[2026-04-12 13:09:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 13:09:40] sendMessage response: {"ok":true,"result":{"message_id":5021,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775999380,"text":"\ud83d\udccb FinoviaPay Registration Status\n\nReference ID\nFNP-REG-20260411-366508\n\nCurrent Status\nAwaiting customer information\n\nSubmitted On\n11 Apr 2026 17:59\n\nAction Required\nAdditional information is required to continue the review of your application. Please use the action button below to submit the requested information.","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":35,"length":12,"type":"bold"},{"offset":73,"length":14,"type":"bold"},{"offset":119,"length":12,"type":"bold"},{"offset":151,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcdd Provide Required Information","callback_data":"open_info_request_1"}],[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-12 13:09:46] BOT HIT webhook request received
[2026-04-12 13:09:46] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 13:09:47] sendMessage response: {"ok":true,"result":{"message_id":5022,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775999387,"text":"\ud83c\udfe6 FinoviaPay Onboarding Update\n\nAdditional information is required to continue the review of your account opening request.\n\nPlease provide the requested information step by step. Each question will be shown one at a time.","entities":[{"offset":3,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Current Review Step","callback_data":"open_review_cancel"}]]}}}
[2026-04-12 13:09:47] sendMessage response: {"ok":true,"result":{"message_id":5023,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775999387,"text":"\ud83d\udcdd Additional Information Required\n\nQuestion 1\nTest\n\nPlease reply below with the requested information in English, clearly and accurately.","entities":[{"offset":3,"length":31,"type":"bold"},{"offset":36,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Current Review Step","callback_data":"open_review_cancel"}]]}}}
[2026-04-12 13:09:51] BOT HIT webhook request received
[2026-04-12 13:09:51] sendMessage response: {"ok":true,"result":{"message_id":5025,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775999391,"text":"\ud83d\udcdd Additional Information Required\n\nQuestion 2\nTest 2\n\nPlease reply below with the requested information in English, clearly and accurately.","entities":[{"offset":3,"length":31,"type":"bold"},{"offset":36,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Current Review Step","callback_data":"open_review_cancel"}]]}}}
[2026-04-12 13:09:56] BOT HIT webhook request received
[2026-04-12 13:09:56] sendMessage response: {"ok":true,"result":{"message_id":5027,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775999396,"text":"\ud83d\udcdd Additional Information Required\n\nQuestion 3\nTest 3\n\nPlease reply below with the requested information in English, clearly and accurately.","entities":[{"offset":3,"length":31,"type":"bold"},{"offset":36,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Current Review Step","callback_data":"open_review_cancel"}]]}}}
[2026-04-12 13:09:58] BOT HIT webhook request received
[2026-04-12 13:09:59] sendMessage response: {"ok":true,"result":{"message_id":5029,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775999399,"text":"\u2705 Information Submitted Successfully\n\nThank you. The requested information has been submitted successfully.\n\nOur onboarding team will continue reviewing your application and will notify you once a further update is available.","entities":[{"offset":2,"length":34,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfe6 Open a New Account","callback_data":"new_customer_open_account"}],[{"text":"\ud83d\udccb Check Registration Status","callback_data":"new_customer_check_registration_status"}],[{"text":"\ud83c\udf96\ufe0f Registration Assistance","callback_data":"new_customer_talk_to_support"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-12 13:10:02] BOT HIT webhook request received
[2026-04-12 13:10:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 13:10:03] sendMessage response: {"ok":true,"result":{"message_id":5030,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1775999403,"text":"\ud83d\udccb FinoviaPay Registration Status\n\nReference ID\nFNP-REG-20260411-366508\n\nCurrent Status\nCustomer replied\n\nSubmitted On\n11 Apr 2026 17:59\n\nOur onboarding team will continue reviewing your application. Additional verification may be requested where necessary before final approval can be granted.","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":35,"length":12,"type":"bold"},{"offset":73,"length":14,"type":"bold"},{"offset":106,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-12 13:29:34] BOT HIT webhook request received
[2026-04-12 13:29:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 13:29:35] sendMessage response: {"ok":true,"result":{"message_id":5035,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776000575,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-12 13:30:07] BOT HIT webhook request received
[2026-04-12 13:30:08] sendMessage response: {"ok":true,"result":{"message_id":5037,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776000608,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-12 13:30:14] BOT HIT webhook request received
[2026-04-12 13:30:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 13:30:15] sendMessage response: {"ok":true,"result":{"message_id":5038,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776000615,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-12 13:30:37] BOT HIT webhook request received
[2026-04-12 13:30:37] sendMessage response: {"ok":true,"result":{"message_id":5040,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776000637,"text":"The mobile number you entered could not be matched with our registered system records.\n\nPlease review your number carefully and try again.\n\nIf you would still like to speak with one of our banker officers, please select the option below.","reply_markup":{"inline_keyboard":[[{"text":"Try Again","callback_data":"retry_mobile"},{"text":"Talk to Banker Officer","callback_data":"talk_to_agent_unverified"}]]}}}
[2026-04-12 13:31:01] BOT HIT webhook request received
[2026-04-12 13:31:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 13:31:02] sendMessage response: {"ok":true,"result":{"message_id":5041,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776000662,"text":"\u2728 FinoviaPay New Customer Onboarding\n\nWelcome to the premium onboarding section. Please choose an option below to begin your account opening enquiry, review your registration status, or speak with our banking support team.","entities":[{"offset":2,"length":34,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfe6 Open a New Account","callback_data":"new_customer_open_account"}],[{"text":"\ud83d\udccb Check Registration Status","callback_data":"new_customer_check_registration_status"}],[{"text":"\ud83c\udf96\ufe0f Registration Assistance","callback_data":"new_customer_talk_to_support"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-12 13:31:10] BOT HIT webhook request received
[2026-04-12 13:31:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 13:31:11] sendMessage response: {"ok":true,"result":{"message_id":5042,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776000671,"text":"\ud83d\udccb FinoviaPay Registration Status\n\nReference ID\nFNP-REG-20260411-575127\n\nCurrent Status\nAwaiting customer information\n\nSubmitted On\n11 Apr 2026 18:07\n\nAction Required\nAdditional information is required to continue the review of your application. Please use the action button below to submit the requested information.","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":35,"length":12,"type":"bold"},{"offset":73,"length":14,"type":"bold"},{"offset":119,"length":12,"type":"bold"},{"offset":151,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcdd Provide Required Information","callback_data":"open_info_request_2"}],[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-12 13:31:31] BOT HIT webhook request received
[2026-04-12 13:31:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 13:31:32] sendMessage response: {"ok":true,"result":{"message_id":5043,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776000692,"text":"\ud83c\udfe6 FinoviaPay Onboarding Update\n\nAdditional information is required to continue the review of your account opening request.\n\nPlease provide the requested information step by step. Each question will be shown one at a time.","entities":[{"offset":3,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Current Review Step","callback_data":"open_review_cancel"}]]}}}
[2026-04-12 13:31:33] sendMessage response: {"ok":true,"result":{"message_id":5044,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776000693,"text":"\ud83d\udcdd Additional Information Required\n\nQuestion 1\nWhat is the purpose of opening this account? Please specify how and where you intend to use this account.?\n\nPlease reply below with the requested information in English, clearly and accurately.","entities":[{"offset":3,"length":31,"type":"bold"},{"offset":36,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Current Review Step","callback_data":"open_review_cancel"}]]}}}
[2026-04-12 13:33:38] BOT HIT webhook request received
[2026-04-12 13:33:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 13:33:39] sendMessage response: {"ok":true,"result":{"message_id":5046,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776000819,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-12 13:33:58] BOT HIT webhook request received
[2026-04-12 13:33:58] sendMessage response: {"ok":true,"result":{"message_id":5048,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776000838,"text":"The mobile number you entered could not be matched with our registered system records.\n\nPlease review your number carefully and try again.\n\nIf you would still like to speak with one of our banker officers, please select the option below.","reply_markup":{"inline_keyboard":[[{"text":"Try Again","callback_data":"retry_mobile"},{"text":"Talk to Banker Officer","callback_data":"talk_to_agent_unverified"}]]}}}
[2026-04-12 13:34:02] BOT HIT webhook request received
[2026-04-12 13:34:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 13:34:03] sendMessage response: {"ok":true,"result":{"message_id":5049,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776000843,"text":"Thank you for contacting FinoviaPay Customer Support.\n\nYour request to speak with a FinoviaPay Support Officer has been successfully received and securely registered in our customer support system.\n\nSupport Ticket ID: FP-CS-74228\nCurrent Queue Position: #1\nEstimated Waiting Time: 2 minutes\n\nAt this time, your mobile number could not be matched against our registered database records. However, your request may still be reviewed by a support officer. Verified customers may be prioritized where applicable.\n\nSecurity Notice\nFinoviaPay support officers will NEVER ask for your account password, card PIN, or one-time verification codes (OTP). If anyone requests this information, please report the incident immediately.\n\nPlease remain connected while we assign the next available banking support officer to your request.\n\nOnce an officer joins your conversation, you will receive a confirmation message together with the officer\u2019s name, Banker Officer ID, and department details.\n\nWe appreciate your patience and thank you for choosing FinoviaPay."}}
[2026-04-12 13:34:28] BOT HIT webhook request received
[2026-04-12 13:34:29] sendMessage response: {"ok":true,"result":{"message_id":5051,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776000869,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-12 13:34:43] BOT HIT webhook request received
[2026-04-12 13:34:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 13:34:44] sendMessage response: {"ok":true,"result":{"message_id":5052,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776000884,"text":"\u2728 FinoviaPay New Customer Onboarding\n\nWelcome to the premium onboarding section. Please choose an option below to begin your account opening enquiry, review your registration status, or speak with our banking support team.","entities":[{"offset":2,"length":34,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfe6 Open a New Account","callback_data":"new_customer_open_account"}],[{"text":"\ud83d\udccb Check Registration Status","callback_data":"new_customer_check_registration_status"}],[{"text":"\ud83c\udf96\ufe0f Registration Assistance","callback_data":"new_customer_talk_to_support"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-12 13:34:50] BOT HIT webhook request received
[2026-04-12 13:34:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 13:34:51] sendMessage response: {"ok":true,"result":{"message_id":5053,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776000891,"text":"\ud83d\udccb FinoviaPay Registration Status\n\nReference ID\nFNP-REG-20260411-575127\n\nCurrent Status\nAwaiting customer information\n\nSubmitted On\n11 Apr 2026 18:07\n\nAction Required\nAdditional information is required to continue the review of your application. Please use the action button below to submit the requested information.","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":35,"length":12,"type":"bold"},{"offset":73,"length":14,"type":"bold"},{"offset":119,"length":12,"type":"bold"},{"offset":151,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcdd Provide Required Information","callback_data":"open_info_request_2"}],[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-12 13:35:09] BOT HIT webhook request received
[2026-04-12 13:35:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 13:35:10] sendMessage response: {"ok":true,"result":{"message_id":5054,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776000910,"text":"\ud83c\udfe6 FinoviaPay Onboarding Update\n\nAdditional information is required to continue the review of your account opening request.\n\nPlease provide the requested information step by step. Each question will be shown one at a time.","entities":[{"offset":3,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Current Review Step","callback_data":"open_review_cancel"}]]}}}
[2026-04-12 13:35:10] sendMessage response: {"ok":true,"result":{"message_id":5055,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776000910,"text":"\ud83d\udcdd Additional Information Required\n\nQuestion 1\nWhat is the purpose of opening this account? Please specify how and where you intend to use this account.?\n\nPlease reply below with the requested information in English, clearly and accurately.","entities":[{"offset":3,"length":31,"type":"bold"},{"offset":36,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Current Review Step","callback_data":"open_review_cancel"}]]}}}
[2026-04-12 13:39:02] BOT HIT webhook request received
[2026-04-12 13:39:02] sendMessage response: {"ok":true,"result":{"message_id":5057,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776001142,"text":"\ud83d\udcdd Additional Information Required\n\nQuestion 2\nWhat is the main reason for opening this account, and under which category do you plan to use it (e.g., personal, business, savings, transactions, etc.)?\n\nPlease reply below with the requested information in English, clearly and accurately.","entities":[{"offset":3,"length":31,"type":"bold"},{"offset":36,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Current Review Step","callback_data":"open_review_cancel"}]]}}}
[2026-04-12 13:40:32] BOT HIT webhook request received
[2026-04-12 13:40:33] sendMessage response: {"ok":true,"result":{"message_id":5059,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776001233,"text":"\ud83d\udcdd Additional Information Required\n\nQuestion 3\nPlease provide your employment details, including your current employment status and your source of income.\n\nPlease reply below with the requested information in English, clearly and accurately.","entities":[{"offset":3,"length":31,"type":"bold"},{"offset":36,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Current Review Step","callback_data":"open_review_cancel"}]]}}}
[2026-04-12 13:42:11] BOT HIT webhook request received
[2026-04-12 13:42:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 13:42:12] sendMessage response: {"ok":true,"result":{"message_id":5061,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776001332,"text":"\ud83c\udfe6 FinoviaPay Documentation Update\n\nAdditional documents are required to continue the review of your account opening request.\n\nPlease upload each requested document step by step. Each required item will be shown one at a time.","entities":[{"offset":3,"length":31,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Current Review Step","callback_data":"open_review_cancel"}]]}}}
[2026-04-12 13:42:12] sendMessage response: {"ok":true,"result":{"message_id":5062,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776001332,"text":"\ud83d\udcce Additional Document Required\n\nDocument 1\nTest1\n\nPlease upload a clear and readable file for the requested document.\n\nOfficer Note\nBsshhs\n\nAccepted format: clear image or PDF file.","entities":[{"offset":3,"length":28,"type":"bold"},{"offset":33,"length":10,"type":"bold"},{"offset":120,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Current Review Step","callback_data":"open_review_cancel"}]]}}}
[2026-04-12 13:42:20] BOT HIT webhook request received
[2026-04-12 13:42:22] sendMessage response: {"ok":true,"result":{"message_id":5064,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776001342,"text":"\u2705 Document Received\n\nThe requested document has been uploaded successfully.","entities":[{"offset":2,"length":17,"type":"bold"}]}}
[2026-04-12 13:42:23] sendMessage response: {"ok":true,"result":{"message_id":5065,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776001343,"text":"\ud83d\udcce Additional Document Required\n\nDocument 2\nTest 2\n\nPlease upload a clear and readable file for the requested document.\n\nOfficer Note\nDbssuwbwbwhwTKTEB743989\n\nAccepted format: clear image or PDF file.","entities":[{"offset":3,"length":28,"type":"bold"},{"offset":33,"length":10,"type":"bold"},{"offset":121,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Current Review Step","callback_data":"open_review_cancel"}]]}}}
[2026-04-12 13:42:33] BOT HIT webhook request received
[2026-04-12 13:42:35] sendMessage response: {"ok":true,"result":{"message_id":5067,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776001354,"text":"\u2705 Document Received\n\nThe requested document has been uploaded successfully.","entities":[{"offset":2,"length":17,"type":"bold"}]}}
[2026-04-12 13:42:35] sendMessage response: {"ok":true,"result":{"message_id":5068,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776001355,"text":"\u2705 Documents Submitted Successfully\n\nThank you. The requested documents have been uploaded successfully.\n\nOur onboarding team will continue reviewing your application and will notify you once a further update is available.","entities":[{"offset":2,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfe6 Open a New Account","callback_data":"new_customer_open_account"}],[{"text":"\ud83d\udccb Check Registration Status","callback_data":"new_customer_check_registration_status"}],[{"text":"\ud83c\udf96\ufe0f Registration Assistance","callback_data":"new_customer_talk_to_support"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-12 13:42:42] BOT HIT webhook request received
[2026-04-12 13:42:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 13:42:43] BOT HIT webhook request received
[2026-04-12 13:42:43] sendMessage response: {"ok":true,"result":{"message_id":5070,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776001363,"text":"\ud83d\udccb FinoviaPay Registration Status\n\nReference ID\nFNP-REG-20260411-366508\n\nCurrent Status\nDocuments received\n\nSubmitted On\n11 Apr 2026 17:59\n\nOur onboarding team will continue reviewing your application. Additional verification may be requested where necessary before final approval can be granted.","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":35,"length":12,"type":"bold"},{"offset":73,"length":14,"type":"bold"},{"offset":108,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-12 13:42:43] sendMessage response: {"ok":true,"result":{"message_id":5071,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776001363,"text":"\ud83d\udcdd Additional Information Required\n\nQuestion 4\nKindly mention your approximate monthly income.\n\nPlease reply below with the requested information in English, clearly and accurately.","entities":[{"offset":3,"length":31,"type":"bold"},{"offset":36,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Current Review Step","callback_data":"open_review_cancel"}]]}}}
[2026-04-12 13:44:10] BOT HIT webhook request received
[2026-04-12 13:44:10] sendMessage response: {"ok":true,"result":{"message_id":5073,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776001450,"text":"\u2705 Information Submitted Successfully\n\nThank you. The requested information has been submitted successfully.\n\nOur onboarding team will continue reviewing your application and will notify you once a further update is available.","entities":[{"offset":2,"length":34,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfe6 Open a New Account","callback_data":"new_customer_open_account"}],[{"text":"\ud83d\udccb Check Registration Status","callback_data":"new_customer_check_registration_status"}],[{"text":"\ud83c\udf96\ufe0f Registration Assistance","callback_data":"new_customer_talk_to_support"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-12 13:49:27] BOT HIT webhook request received
[2026-04-12 13:49:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 13:49:29] sendMessage response: {"ok":true,"result":{"message_id":5074,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776001769,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-12 13:58:59] BOT HIT webhook request received
[2026-04-12 13:58:59] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 13:59:00] sendMessage response: {"ok":true,"result":{"message_id":5080,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776002340,"text":"\ud83d\udccb FinoviaPay Registration Status\n\nReference ID\nFNP-REG-20260411-366508\n\nCurrent Status\nDocuments received\n\nSubmitted On\n11 Apr 2026 17:59\n\nOur onboarding team will continue reviewing your application. Additional verification may be requested where necessary before final approval can be granted.","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":35,"length":12,"type":"bold"},{"offset":73,"length":14,"type":"bold"},{"offset":108,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-12 13:59:03] BOT HIT webhook request received
[2026-04-12 13:59:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 13:59:04] sendMessage response: {"ok":true,"result":{"message_id":5081,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776002344,"text":"\u2728 FinoviaPay New Customer Onboarding\n\nWelcome to the premium onboarding section. Please choose an option below to begin your account opening enquiry, review your registration status, or speak with our banking support team.","entities":[{"offset":2,"length":34,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfe6 Open a New Account","callback_data":"new_customer_open_account"}],[{"text":"\ud83d\udccb Check Registration Status","callback_data":"new_customer_check_registration_status"}],[{"text":"\ud83c\udf96\ufe0f Registration Assistance","callback_data":"new_customer_talk_to_support"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-12 13:59:05] BOT HIT webhook request received
[2026-04-12 13:59:07] BOT HIT webhook request received
[2026-04-12 13:59:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 13:59:07] sendMessage response: {"ok":true,"result":{"message_id":5083,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776002347,"text":"Thank you for contacting FinoviaPay Customer Support.\n\nYour request to speak with a FinoviaPay Support Officer has been successfully received and securely registered in our customer support system.\n\nSupport Ticket ID: FP-CS-66499\nCurrent Queue Position: #1\nEstimated Waiting Time: 2 minutes\n\nAt this time, your mobile number could not be matched against our registered database records. However, your request may still be reviewed by a support officer. Verified customers may be prioritized where applicable.\n\nSecurity Notice\nFinoviaPay support officers will NEVER ask for your account password, card PIN, or one-time verification codes (OTP). If anyone requests this information, please report the incident immediately.\n\nPlease remain connected while we assign the next available banking support officer to your request.\n\nOnce an officer joins your conversation, you will receive a confirmation message together with the officer\u2019s name, Banker Officer ID, and department details.\n\nWe appreciate your patience and thank you for choosing FinoviaPay."}}
[2026-04-12 13:59:45] BOT HIT webhook request received
[2026-04-12 13:59:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 13:59:46] sendMessage response: {"ok":true,"result":{"message_id":5085,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776002386,"text":"Your chat transcript request has been successfully registered. However, no verified email address is currently available in our records for this support session."}}
[2026-04-12 13:59:56] BOT HIT webhook request received
[2026-04-12 14:00:00] BOT HIT webhook request received
[2026-04-12 14:00:34] BOT HIT webhook request received
[2026-04-12 14:00:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 14:00:35] sendMessage response: {"ok":true,"result":{"message_id":5090,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776002435,"text":"Thank you for rating your recent FinoviaPay support experience. Your feedback has been securely recorded and will help us improve our digital banking support services."}}
[2026-04-12 18:45:49] BOT HIT webhook request received
[2026-04-12 18:45:49] sendMessage response: {"ok":true,"result":{"message_id":5094,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776019549,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-12 18:45:54] BOT HIT webhook request received
[2026-04-12 18:45:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 18:45:55] sendMessage response: {"ok":true,"result":{"message_id":5095,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776019555,"text":"\ud83c\udf96\ufe0f FinoviaPay Premium Support Centre\n\nPlease choose your preferred service channel below for banking assistance, priority guidance, or support ticket submission.","entities":[{"offset":4,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcac Live Support Desk","callback_data":"support_help_live_chat"}],[{"text":"\ud83c\udfab Open Support Ticket","callback_data":"support_help_create_ticket"}],[{"text":"\ud83d\udce9 General Banking Guidance","callback_data":"support_help_live_chat"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-12 18:46:00] BOT HIT webhook request received
[2026-04-12 18:46:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 18:46:01] sendMessage response: {"ok":true,"result":{"message_id":5096,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776019561,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-12 18:46:03] BOT HIT webhook request received
[2026-04-12 18:46:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 18:46:05] sendMessage response: {"ok":true,"result":{"message_id":5097,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776019564,"text":"To create your support ticket, please enter your full name."}}
[2026-04-12 18:46:10] BOT HIT webhook request received
[2026-04-12 18:46:11] sendMessage response: {"ok":true,"result":{"message_id":5099,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776019571,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-04-12 18:46:14] BOT HIT webhook request received
[2026-04-12 18:46:14] sendMessage response: {"ok":true,"result":{"message_id":5101,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776019574,"text":"Please enter a valid email address to continue."}}
[2026-04-12 18:46:38] BOT HIT webhook request received
[2026-04-12 18:46:39] sendMessage response: {"ok":true,"result":{"message_id":5103,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776019599,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-04-12 18:46:49] BOT HIT webhook request received
[2026-04-12 18:46:49] sendMessage response: {"ok":true,"result":{"message_id":5105,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776019609,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-04-12 18:46:55] BOT HIT webhook request received
[2026-04-12 18:46:55] sendMessage response: {"ok":true,"result":{"message_id":5107,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776019615,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-04-12 18:46:58] BOT HIT webhook request received
[2026-04-12 18:46:58] sendMessage response: {"ok":true,"result":{"message_id":5109,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776019618,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKT48F68412\nFull Name: Hdhshs\nEmail: awais.haider1089@gmail.com\nContact Number: +34111111\nSubject: Account\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":100,"length":26,"type":"email"}]}}
[2026-04-12 18:46:59] sendMessage response: {"ok":true,"result":{"message_id":5110,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776019619,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-12 18:48:04] BOT HIT webhook request received
[2026-04-12 18:48:04] sendMessage response: {"ok":true,"result":{"message_id":5112,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776019684,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-12 18:48:09] BOT HIT webhook request received
[2026-04-12 18:48:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 18:48:10] sendMessage response: {"ok":true,"result":{"message_id":5113,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776019690,"text":"\u2728 FinoviaPay New Customer Onboarding\n\nWelcome to the premium onboarding section. Please choose an option below to begin your account opening enquiry, review your registration status, or speak with our banking support team.","entities":[{"offset":2,"length":34,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfe6 Open a New Account","callback_data":"new_customer_open_account"}],[{"text":"\ud83d\udccb Check Registration Status","callback_data":"new_customer_check_registration_status"}],[{"text":"\ud83c\udf96\ufe0f Registration Assistance","callback_data":"new_customer_talk_to_support"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-12 18:48:17] BOT HIT webhook request received
[2026-04-12 18:48:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 18:48:18] sendMessage response: {"ok":true,"result":{"message_id":5114,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776019698,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-12 18:48:27] BOT HIT webhook request received
[2026-04-12 18:48:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 18:48:28] sendMessage response: {"ok":true,"result":{"message_id":5115,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776019708,"text":"To create your support ticket, please enter your full name."}}
[2026-04-12 20:29:52] BOT HIT webhook request received
[2026-04-12 20:29:53] sendMessage response: {"ok":true,"result":{"message_id":5117,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776025793,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-12 20:29:57] BOT HIT webhook request received
[2026-04-12 20:29:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 20:29:58] sendMessage response: {"ok":true,"result":{"message_id":5118,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776025798,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-12 20:30:04] BOT HIT webhook request received
[2026-04-12 20:30:04] sendMessage response: {"ok":true,"result":{"message_id":5120,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776025804,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-12 20:30:11] BOT HIT webhook request received
[2026-04-12 20:30:11] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-12 20:30:11] DOB verification blocked match=no
[2026-04-12 20:30:11] DOB verification active/general match=yes user_id=5 status=active
[2026-04-12 20:30:14] sendMessage response: {"ok":true,"result":{"message_id":5122,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776025814,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-12 20:30:40] BOT HIT webhook request received
[2026-04-12 20:30:40] sendMessage response: {"ok":true,"result":{"message_id":5124,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776025840,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-12 20:30:41] sendMessage response: {"ok":true,"result":{"message_id":5125,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776025841,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":26,"type":"url"},{"offset":294,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-12 20:30:41] sendMessage response: {"ok":true,"result":{"message_id":5126,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776025841,"text":"\u26a0\ufe0f FinoviaPay Verification Notice\n\nA verification request is currently pending for your account.\n\nDepartment: AML, KYC Verification & Security Department\n\nRequired Verification Items:\n\u2022 Video Verification\n\u2022 Proof of Address\n\u2022 Source of Funds Document\n\nPlease complete the requested verification through the secure upload option below.","reply_markup":{"inline_keyboard":[[{"text":"Open Verification Upload","callback_data":"kyc_open_request"}]]}}}
[2026-04-12 20:31:09] BOT HIT webhook request received
[2026-04-12 20:31:09] sendMessage response: {"ok":true,"result":{"message_id":5127,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776025869,"text":"FinoviaPay Verification Upload\n\nDepartment: AML, KYC Verification & Security Department\n\nRequired Verification Items:\n\u2022 Video Verification\n\u2022 Proof of Address\n\u2022 Source of Funds Document\n\nPlease complete the required verification items one by one through this secure FinoviaPay Telegram support channel."}}
[2026-04-12 20:31:10] sendMessage response: {"ok":true,"result":{"message_id":5128,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776025870,"text":"Step 1 of 3\nVideo Verification Required\n\nPlease record and upload a short video clearly showing your face for identity confirmation.\n\nMake sure the recording is clear, stable, and taken in a well-lit environment."}}
[2026-04-12 20:31:39] BOT HIT webhook request received
[2026-04-12 20:31:40] sendMessage response: {"ok":true,"result":{"message_id":5130,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776025900,"text":"\u2705 Video Verification has been received successfully.\n\nStep 1 of 3 has been completed successfully."}}
[2026-04-12 20:31:40] sendMessage response: {"ok":true,"result":{"message_id":5131,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776025900,"text":"Please proceed with the next verification step.\n\nStep 2 of 3\nProof of Address Required\n\nPlease upload your proof of address document.\n\nAccepted examples include a utility bill, bank statement, or government-issued address letter."}}
[2026-04-12 20:31:48] BOT HIT webhook request received
[2026-04-12 20:31:49] sendMessage response: {"ok":true,"result":{"message_id":5133,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776025909,"text":"\u2705 Proof of Address has been received successfully.\n\nStep 2 of 3 has been completed successfully."}}
[2026-04-12 20:31:49] sendMessage response: {"ok":true,"result":{"message_id":5134,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776025909,"text":"Please proceed with the next verification step.\n\nStep 3 of 3\nSource of Funds Document Required\n\nPlease upload the requested source of funds document.\n\nMake sure the document is clear and fully visible."}}
[2026-04-12 20:31:58] BOT HIT webhook request received
[2026-04-12 20:31:58] sendMessage response: {"ok":true,"result":{"message_id":5136,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776025918,"text":"\u2705 Source of Funds Document has been received successfully.\n\nStep 3 of 3 has been completed successfully."}}
[2026-04-12 20:31:59] sendMessage response: {"ok":true,"result":{"message_id":5137,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776025919,"text":"\u2705 Verification Upload Completed\n\nYour requested verification documents have been successfully uploaded to the FinoviaPay system.\n\nVerification Reference ID: KYC-FP-000011\nDepartment: AML, KYC Verification & Security Department\n\nOur assigned officer will review your submitted files and will inform you as soon as possible regarding the outcome of your verification review."}}
[2026-04-12 20:32:46] BOT HIT webhook request received
[2026-04-12 20:32:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 20:32:47] sendMessage response: {"ok":true,"result":{"message_id":5138,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776025967,"text":"\ud83d\udcb8 FinoviaPay Transfer Services\n\nWelcome to FinoviaPay Transfer Services.\n\nPlease select one of the available transfer management options below.","entities":[{"offset":3,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc2 Transfer Management","callback_data":"transfer_management_menu"}],[{"text":"\ud83c\udd98 Support / Help","callback_data":"transfer_services_support_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-12 20:32:51] BOT HIT webhook request received
[2026-04-12 20:32:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 20:32:52] sendMessage response: {"ok":true,"result":{"message_id":5139,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776025972,"text":"\ud83d\udcc2 Transfer Management\n\nPlease select the transfer service you would like to manage.\n\nAvailable categories include International Transfers, SEPA Transfers, and Wallet Transfers.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf0d Int Transfer Management","callback_data":"int_transfer_management_menu"}],[{"text":"\ud83c\uddea\ud83c\uddfa Sepa Transfer Management","callback_data":"sepa_transfer_management_menu"}],[{"text":"\ud83d\udcf2 Wallet Transfer Management","callback_data":"wallet_transfer_management_menu"}],[{"text":"\u21a9\ufe0f Return to Transfer Services","callback_data":"transfer_services_menu"}]]}}}
[2026-04-12 20:32:53] BOT HIT webhook request received
[2026-04-12 20:32:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 20:32:54] sendMessage response: {"ok":true,"result":{"message_id":5140,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776025974,"text":"\ud83c\udf0d International Transfer Management\n\nInternational Transfer services are not enabled by default.\n\nBefore activation, you are required to complete a mandatory verification process, including:\n\u2022 Basic AML information\n\u2022 Identity document verification\n\u2022 Short video identity confirmation\n\nPlease choose one of the options below to proceed.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start Int Transfer Verification","callback_data":"int_transfer_start_verification"}],[{"text":"\ud83d\udcca Verification Status","callback_data":"int_transfer_verification_status"}],[{"text":"\ud83c\udd98 Int Transfer Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-12 20:32:57] BOT HIT webhook request received
[2026-04-12 20:32:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-12 20:32:58] sendMessage response: {"ok":true,"result":{"message_id":5141,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776025978,"text":"\ud83d\udcca Verification Status\n\nYour verification request has been submitted successfully and is currently awaiting compliance review.\n\nReference ID: ITV-20260406-112E11\nCurrent Status: PENDING_REVIEW\nService Access: Not Enabled\nSubmitted On: 06 Apr 2026 16:18","entities":[{"offset":3,"length":19,"type":"bold"},{"offset":128,"length":13,"type":"bold"},{"offset":162,"length":15,"type":"bold"},{"offset":193,"length":15,"type":"bold"},{"offset":221,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start Int Transfer Verification","callback_data":"int_transfer_start_verification"}],[{"text":"\ud83d\udcca Verification Status","callback_data":"int_transfer_verification_status"}],[{"text":"\ud83c\udd98 Int Transfer Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-13 03:28:03] BOT HIT webhook request received
[2026-04-13 03:28:04] sendMessage response: {"ok":true,"result":{"message_id":5144,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776050883,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-13 03:28:06] BOT HIT webhook request received
[2026-04-13 03:28:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 03:28:07] sendMessage response: {"ok":true,"result":{"message_id":5145,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776050887,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-13 03:28:27] BOT HIT webhook request received
[2026-04-13 03:28:27] sendMessage response: {"ok":true,"result":{"message_id":5147,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776050907,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-13 03:28:35] BOT HIT webhook request received
[2026-04-13 03:28:35] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-13 03:28:35] DOB verification blocked match=no
[2026-04-13 03:28:35] DOB verification active/general match=yes user_id=25 status=active
[2026-04-13 03:28:35] sendMessage response: {"ok":true,"result":{"message_id":5149,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776050915,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-13 03:29:02] BOT HIT webhook request received
[2026-04-13 03:29:02] sendMessage response: {"ok":true,"result":{"message_id":5151,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776050942,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-13 03:29:03] sendMessage response: {"ok":true,"result":{"message_id":5152,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776050943,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-13 03:29:11] BOT HIT webhook request received
[2026-04-13 03:29:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 03:29:12] sendMessage response: {"ok":true,"result":{"message_id":5153,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776050951,"text":"\ud83d\udd14 My Notifications\n\nNo notification history is currently available for your verified FinoviaPay account.","entities":[{"offset":3,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-13 03:29:32] BOT HIT webhook request received
[2026-04-13 03:29:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 03:29:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 03:29:34] sendMessage response: {"ok":true,"result":{"message_id":5154,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776050974,"text":"\ud83c\udfab My Support Tickets\n\nWelcome to your FinoviaPay support ticket history section.\n\nFrom this area, you may review your open tickets, closed tickets, and the current progress of your previously submitted customer support requests.\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udfe6 Open Tickets","callback_data":"my_tickets_open"},{"text":"\u2705 Closed Tickets","callback_data":"my_tickets_closed"}],[{"text":"\ud83d\udcdc All Ticket History","callback_data":"my_tickets_all"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-13 03:29:44] BOT HIT webhook request received
[2026-04-13 03:29:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 03:29:45] sendMessage response: {"ok":true,"result":{"message_id":5155,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776050985,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nThere is currently no active direct communication assigned to your account.\n\nIf an authorised FinoviaPay officer contacts you, the conversation will appear here automatically.","entities":[{"offset":3,"length":38,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-04-13 03:30:06] BOT HIT webhook request received
[2026-04-13 03:30:06] sendMessage response: {"ok":true,"result":{"message_id":5156,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776051006,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nPlease select one of the premium banking options below to continue securely.","entities":[{"offset":4,"length":45,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-13 03:30:36] BOT HIT webhook request received
[2026-04-13 03:30:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 03:30:37] sendMessage response: {"ok":true,"result":{"message_id":5157,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776051037,"text":"You have selected KYC Verification Support.\n\nPlease provide a brief explanation of your query, and our compliance support team will review your request.","entities":[{"offset":18,"length":24,"type":"bold"}]}}
[2026-04-13 03:31:47] BOT HIT webhook request received
[2026-04-13 03:31:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 03:31:48] sendMessage response: {"ok":true,"result":{"message_id":5158,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776051108,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-13 06:08:47] BOT HIT webhook request received
[2026-04-13 06:08:47] sendMessage response: {"ok":true,"result":{"message_id":5160,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776060527,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-13 06:08:50] BOT HIT webhook request received
[2026-04-13 06:08:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 06:08:51] sendMessage response: {"ok":true,"result":{"message_id":5161,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776060531,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-13 06:09:05] BOT HIT webhook request received
[2026-04-13 06:09:05] sendMessage response: {"ok":true,"result":{"message_id":5163,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776060545,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-13 06:09:12] BOT HIT webhook request received
[2026-04-13 06:09:12] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-13 06:09:12] DOB verification blocked match=no
[2026-04-13 06:09:12] DOB verification active/general match=yes user_id=25 status=active
[2026-04-13 06:09:13] sendMessage response: {"ok":true,"result":{"message_id":5165,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776060553,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-13 06:09:36] BOT HIT webhook request received
[2026-04-13 06:09:37] sendMessage response: {"ok":true,"result":{"message_id":5167,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776060576,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-13 06:09:37] sendMessage response: {"ok":true,"result":{"message_id":5168,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776060577,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-13 06:09:37] sendMessage response: {"ok":true,"result":{"message_id":5169,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776060577,"text":"\u26a0\ufe0f FinoviaPay Verification Notice\n\nA verification request is currently pending for your account.\n\nDepartment: AML, KYC Verification & Security Department\n\nRequired Verification Items:\n\u2022 Video Verification\n\u2022 ID Card Front\n\u2022 ID Card Back\n\u2022 Proof of Address\n\u2022 Source of Funds Document\n\nPlease complete the requested verification through the secure upload option below.","reply_markup":{"inline_keyboard":[[{"text":"Open Verification Upload","callback_data":"kyc_open_request"}]]}}}
[2026-04-13 12:23:38] BOT HIT webhook request received
[2026-04-13 12:23:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 12:23:39] sendMessage response: {"ok":true,"result":{"message_id":5170,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776083019,"text":"\ud83c\udfe6 FinoviaPay Documentation Update\n\nAdditional documents are required to continue the review of your account opening request.\n\nPlease upload each requested document step by step. Each required item will be shown one at a time.","entities":[{"offset":3,"length":31,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Current Review Step","callback_data":"open_review_cancel"}]]}}}
[2026-04-13 12:23:39] sendMessage response: {"ok":true,"result":{"message_id":5171,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776083019,"text":"\ud83d\udcce Additional Document Required\n\nDocument 1\nPlease upload your Employment Income Proof.\n\nPlease upload a clear and readable file for the requested document.\n\nOfficer Note\nTo proceed with your application, we require valid proof of your employment income for verification purposes. Kindly upload a clear and recent document such as a salary slip, employment letter, bank statement showing salary credits, or any official proof of income issued by your employer.\n\nAccepted format: clear image or PDF file.","entities":[{"offset":3,"length":28,"type":"bold"},{"offset":33,"length":10,"type":"bold"},{"offset":158,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Current Review Step","callback_data":"open_review_cancel"}]]}}}
[2026-04-13 12:24:29] BOT HIT webhook request received
[2026-04-13 12:24:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 12:24:30] sendMessage response: {"ok":true,"result":{"message_id":5172,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776083070,"text":"\u2728 FinoviaPay New Customer Onboarding\n\nWelcome to the premium onboarding section. Please choose an option below to begin your account opening enquiry, review your registration status, or speak with our banking support team.","entities":[{"offset":2,"length":34,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfe6 Open a New Account","callback_data":"new_customer_open_account"}],[{"text":"\ud83d\udccb Check Registration Status","callback_data":"new_customer_check_registration_status"}],[{"text":"\ud83c\udf96\ufe0f Registration Assistance","callback_data":"new_customer_talk_to_support"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-13 12:25:19] BOT HIT webhook request received
[2026-04-13 12:25:20] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 12:25:20] sendMessage response: {"ok":true,"result":{"message_id":5173,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776083120,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-13 12:25:23] BOT HIT webhook request received
[2026-04-13 12:25:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 12:25:24] sendMessage response: {"ok":true,"result":{"message_id":5174,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776083124,"text":"To create your support ticket, please enter your full name."}}
[2026-04-13 12:25:32] BOT HIT webhook request received
[2026-04-13 12:25:33] sendMessage response: {"ok":true,"result":{"message_id":5176,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776083132,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-04-13 12:25:40] BOT HIT webhook request received
[2026-04-13 12:25:41] sendMessage response: {"ok":true,"result":{"message_id":5178,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776083140,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-04-13 12:26:01] BOT HIT webhook request received
[2026-04-13 12:26:02] sendMessage response: {"ok":true,"result":{"message_id":5180,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776083162,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-04-13 12:29:47] BOT HIT webhook request received
[2026-04-13 12:29:47] sendMessage response: {"ok":true,"result":{"message_id":5182,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776083387,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-04-13 14:22:42] BOT HIT webhook request received
[2026-04-13 14:22:43] sendMessage response: {"ok":true,"result":{"message_id":5184,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776090163,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKT51788FA8\nFull Name: Abdul Hanan\nEmail: abdhannanhussain@gmail.com\nContact Number: +92 321 129 3973\nSubject: New account opening\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":105,"length":26,"type":"email"}]}}
[2026-04-13 14:22:43] sendMessage response: {"ok":true,"result":{"message_id":5185,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776090163,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-13 14:29:33] BOT HIT webhook request received
[2026-04-13 14:29:34] sendMessage response: {"ok":true,"result":{"message_id":5186,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776090574,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nPlease select one of the premium banking options below to continue securely.","entities":[{"offset":4,"length":45,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-13 14:29:54] BOT HIT webhook request received
[2026-04-13 14:29:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 14:29:55] sendMessage response: {"ok":true,"result":{"message_id":5187,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776090595,"text":"\u2728 FinoviaPay New Customer Onboarding\n\nWelcome to the premium onboarding section. Please choose an option below to begin your account opening enquiry, review your registration status, or speak with our banking support team.","entities":[{"offset":2,"length":34,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfe6 Open a New Account","callback_data":"new_customer_open_account"}],[{"text":"\ud83d\udccb Check Registration Status","callback_data":"new_customer_check_registration_status"}],[{"text":"\ud83c\udf96\ufe0f Registration Assistance","callback_data":"new_customer_talk_to_support"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-13 14:30:10] BOT HIT webhook request received
[2026-04-13 14:30:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 14:30:11] sendMessage response: {"ok":true,"result":{"message_id":5188,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776090611,"text":"\ud83d\udccb FinoviaPay Registration Status\n\nReference ID\nFNP-REG-20260411-575127\n\nCurrent Status\nAwaiting customer documents\n\nSubmitted On\n11 Apr 2026 18:07\n\nAction Required\nAdditional documents are required to continue the review of your application. Please use the action button below to upload the requested documents.","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":35,"length":12,"type":"bold"},{"offset":73,"length":14,"type":"bold"},{"offset":117,"length":12,"type":"bold"},{"offset":149,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcce Upload Required Documents","callback_data":"open_document_request_2"}],[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-13 14:30:19] BOT HIT webhook request received
[2026-04-13 14:30:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 14:30:20] sendMessage response: {"ok":true,"result":{"message_id":5189,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776090620,"text":"\ud83c\udfe6 FinoviaPay Documentation Update\n\nAdditional documents are required to continue the review of your account opening request.\n\nPlease upload each requested document step by step. Each required item will be shown one at a time.","entities":[{"offset":3,"length":31,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Current Review Step","callback_data":"open_review_cancel"}]]}}}
[2026-04-13 14:30:20] sendMessage response: {"ok":true,"result":{"message_id":5190,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776090620,"text":"\ud83d\udcce Additional Document Required\n\nDocument 1\nPlease upload your Employment Income Proof.\n\nPlease upload a clear and readable file for the requested document.\n\nOfficer Note\nTo proceed with your application, we require valid proof of your employment income for verification purposes. Kindly upload a clear and recent document such as a salary slip, employment letter, bank statement showing salary credits, or any official proof of income issued by your employer.\n\nAccepted format: clear image or PDF file.","entities":[{"offset":3,"length":28,"type":"bold"},{"offset":33,"length":10,"type":"bold"},{"offset":158,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Current Review Step","callback_data":"open_review_cancel"}]]}}}
[2026-04-13 14:30:44] BOT HIT webhook request received
[2026-04-13 14:30:45] sendMessage response: {"ok":true,"result":{"message_id":5192,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776090645,"text":"Please upload the requested document as a clear image or PDF file to continue."}}
[2026-04-13 14:30:53] BOT HIT webhook request received
[2026-04-13 14:30:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 14:30:54] sendMessage response: {"ok":true,"result":{"message_id":5193,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776090654,"text":"The current review response step has been cancelled. You may continue using FinoviaPay services below.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfe6 Open a New Account","callback_data":"new_customer_open_account"}],[{"text":"\ud83d\udccb Check Registration Status","callback_data":"new_customer_check_registration_status"}],[{"text":"\ud83c\udf96\ufe0f Registration Assistance","callback_data":"new_customer_talk_to_support"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-13 14:31:00] BOT HIT webhook request received
[2026-04-13 14:31:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 14:31:01] sendMessage response: {"ok":true,"result":{"message_id":5194,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776090661,"text":"\ud83d\udccb FinoviaPay Registration Status\n\nReference ID\nFNP-REG-20260411-575127\n\nCurrent Status\nAwaiting customer documents\n\nSubmitted On\n11 Apr 2026 18:07\n\nAction Required\nAdditional documents are required to continue the review of your application. Please use the action button below to upload the requested documents.","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":35,"length":12,"type":"bold"},{"offset":73,"length":14,"type":"bold"},{"offset":117,"length":12,"type":"bold"},{"offset":149,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcce Upload Required Documents","callback_data":"open_document_request_2"}],[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-13 14:31:15] BOT HIT webhook request received
[2026-04-13 14:31:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 14:31:16] sendMessage response: {"ok":true,"result":{"message_id":5195,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776090676,"text":"\ud83c\udfe6 FinoviaPay Documentation Update\n\nAdditional documents are required to continue the review of your account opening request.\n\nPlease upload each requested document step by step. Each required item will be shown one at a time.","entities":[{"offset":3,"length":31,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Current Review Step","callback_data":"open_review_cancel"}]]}}}
[2026-04-13 14:31:16] sendMessage response: {"ok":true,"result":{"message_id":5196,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776090676,"text":"\ud83d\udcce Additional Document Required\n\nDocument 1\nPlease upload your Employment Income Proof.\n\nPlease upload a clear and readable file for the requested document.\n\nOfficer Note\nTo proceed with your application, we require valid proof of your employment income for verification purposes. Kindly upload a clear and recent document such as a salary slip, employment letter, bank statement showing salary credits, or any official proof of income issued by your employer.\n\nAccepted format: clear image or PDF file.","entities":[{"offset":3,"length":28,"type":"bold"},{"offset":33,"length":10,"type":"bold"},{"offset":158,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Current Review Step","callback_data":"open_review_cancel"}]]}}}
[2026-04-13 18:51:21] BOT HIT webhook request received
[2026-04-13 18:51:21] sendMessage response: {"ok":true,"result":{"message_id":5200,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776106281,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-13 18:51:24] BOT HIT webhook request received
[2026-04-13 18:51:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 18:51:24] sendMessage response: {"ok":true,"result":{"message_id":5201,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776106284,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-13 18:51:36] BOT HIT webhook request received
[2026-04-13 18:51:36] sendMessage response: {"ok":true,"result":{"message_id":5203,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776106296,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-13 18:52:50] BOT HIT webhook request received
[2026-04-13 18:52:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 18:52:51] sendMessage response: {"ok":true,"result":{"message_id":5204,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776106371,"text":"\ud83d\udcdd Digital Banking Service Enablement Request\n\nPlease enter your full name exactly as it appears on your official banking or identity record.","entities":[{"offset":3,"length":42,"type":"bold"}]}}
[2026-04-13 19:00:16] BOT HIT webhook request received
[2026-04-13 19:00:17] sendMessage response: {"ok":true,"result":{"message_id":5206,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776106817,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-13 19:00:19] BOT HIT webhook request received
[2026-04-13 19:00:20] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 19:00:20] sendMessage response: {"ok":true,"result":{"message_id":5207,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776106820,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-13 19:00:39] BOT HIT webhook request received
[2026-04-13 19:00:39] sendMessage response: {"ok":true,"result":{"message_id":5209,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776106839,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-13 19:00:46] BOT HIT webhook request received
[2026-04-13 19:00:46] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-13 19:00:46] DOB verification blocked match=no
[2026-04-13 19:00:46] DOB verification active/general match=yes user_id=25 status=active
[2026-04-13 19:00:46] sendMessage response: {"ok":true,"result":{"message_id":5211,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776106846,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-13 19:01:00] BOT HIT webhook request received
[2026-04-13 19:01:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 19:01:01] sendMessage response: {"ok":true,"result":{"message_id":5212,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776106861,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-13 19:01:40] BOT HIT webhook request received
[2026-04-13 19:01:41] sendMessage response: {"ok":true,"result":{"message_id":5214,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776106901,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-13 19:01:42] sendMessage response: {"ok":true,"result":{"message_id":5215,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776106902,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-13 19:01:42] sendMessage response: {"ok":true,"result":{"message_id":5216,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776106902,"text":"\u26a0\ufe0f FinoviaPay Verification Notice\n\nA verification request is currently pending for your account.\n\nDepartment: AML, KYC Verification & Security Department\n\nRequired Verification Items:\n\u2022 Video Verification\n\u2022 ID Card Front\n\u2022 ID Card Back\n\u2022 Proof of Address\n\u2022 Source of Funds Document\n\nPlease complete the requested verification through the secure upload option below.","reply_markup":{"inline_keyboard":[[{"text":"Open Verification Upload","callback_data":"kyc_open_request"}]]}}}
[2026-04-13 19:02:20] BOT HIT webhook request received
[2026-04-13 19:02:22] sendMessage response: {"ok":true,"result":{"message_id":5217,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776106942,"text":"FinoviaPay Verification Upload\n\nDepartment: AML, KYC Verification & Security Department\n\nRequired Verification Items:\n\u2022 Video Verification\n\u2022 ID Card Front\n\u2022 ID Card Back\n\u2022 Proof of Address\n\u2022 Source of Funds Document\n\nPlease complete the required verification items one by one through this secure FinoviaPay Telegram support channel."}}
[2026-04-13 19:02:22] sendMessage response: {"ok":true,"result":{"message_id":5218,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776106942,"text":"Step 1 of 5\nVideo Verification Required\n\nPlease record and upload a short video clearly showing your face for identity confirmation.\n\nMake sure the recording is clear, stable, and taken in a well-lit environment."}}
[2026-04-13 19:13:36] BOT HIT webhook request received
[2026-04-13 19:13:36] sendMessage response: {"ok":true,"result":{"message_id":5220,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776107616,"text":"\u2705 Video Verification has been received successfully.\n\nStep 1 of 5 has been completed successfully."}}
[2026-04-13 19:13:37] sendMessage response: {"ok":true,"result":{"message_id":5221,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776107616,"text":"Please proceed with the next verification step.\n\nStep 2 of 5\nID Card Front Required\n\nPlease upload a clear image of the front side of your ID card.\n\nMake sure the full document is visible and readable."}}
[2026-04-13 19:14:09] BOT HIT webhook request received
[2026-04-13 19:14:10] sendMessage response: {"ok":true,"result":{"message_id":5223,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776107650,"text":"\u2705 ID Card Front has been received successfully.\n\nStep 2 of 5 has been completed successfully."}}
[2026-04-13 19:14:11] sendMessage response: {"ok":true,"result":{"message_id":5224,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776107651,"text":"Please proceed with the next verification step.\n\nStep 3 of 5\nID Card Back Required\n\nPlease upload a clear image of the back side of your ID card.\n\nMake sure the full document is visible and readable."}}
[2026-04-13 19:14:46] BOT HIT webhook request received
[2026-04-13 19:14:46] sendMessage response: {"ok":true,"result":{"message_id":5226,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776107686,"text":"\u2705 ID Card Back has been received successfully.\n\nStep 3 of 5 has been completed successfully."}}
[2026-04-13 19:14:47] sendMessage response: {"ok":true,"result":{"message_id":5227,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776107687,"text":"Please proceed with the next verification step.\n\nStep 4 of 5\nProof of Address Required\n\nPlease upload your proof of address document.\n\nAccepted examples include a utility bill, bank statement, or government-issued address letter."}}
[2026-04-13 19:18:08] BOT HIT webhook request received
[2026-04-13 19:18:09] sendMessage response: {"ok":true,"result":{"message_id":5229,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776107889,"text":"\u2705 Proof of Address has been received successfully.\n\nStep 4 of 5 has been completed successfully."}}
[2026-04-13 19:18:09] sendMessage response: {"ok":true,"result":{"message_id":5230,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776107889,"text":"Please proceed with the next verification step.\n\nStep 5 of 5\nSource of Funds Document Required\n\nPlease upload the requested source of funds document.\n\nMake sure the document is clear and fully visible."}}
[2026-04-13 19:18:22] BOT HIT webhook request received
[2026-04-13 19:18:23] sendMessage response: {"ok":true,"result":{"message_id":5232,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776107903,"text":"\u2705 Source of Funds Document has been received successfully.\n\nStep 5 of 5 has been completed successfully."}}
[2026-04-13 19:18:23] sendMessage response: {"ok":true,"result":{"message_id":5233,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776107903,"text":"\u2705 Verification Upload Completed\n\nYour requested verification documents have been successfully uploaded to the FinoviaPay system.\n\nVerification Reference ID: KYC-FP-000012\nDepartment: AML, KYC Verification & Security Department\n\nOur assigned officer will review your submitted files and will inform you as soon as possible regarding the outcome of your verification review."}}
[2026-04-13 19:20:59] BOT HIT webhook request received
[2026-04-13 19:21:00] sendMessage response: {"ok":true,"result":{"message_id":5235,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776108060,"text":"\u26a0\ufe0f Unable to Process Request\n\nWe could not match your message to any active FinoviaPay service or ongoing request at this time.\n\nPlease use the available menu options or select the appropriate banking service before sending your message.","entities":[{"offset":3,"length":25,"type":"bold"}]}}
[2026-04-13 19:35:12] BOT HIT webhook request received
[2026-04-13 19:35:12] sendMessage response: {"ok":true,"result":{"message_id":5236,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776108912,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nPlease select one of the premium banking options below to continue securely.","entities":[{"offset":4,"length":45,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-13 19:35:16] BOT HIT webhook request received
[2026-04-13 19:35:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 19:35:17] sendMessage response: {"ok":true,"result":{"message_id":5237,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776108917,"text":"\u2728 FinoviaPay New Customer Onboarding\n\nWelcome to the premium onboarding section. Please choose an option below to begin your account opening enquiry, review your registration status, or speak with our banking support team.","entities":[{"offset":2,"length":34,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfe6 Open a New Account","callback_data":"new_customer_open_account"}],[{"text":"\ud83d\udccb Check Registration Status","callback_data":"new_customer_check_registration_status"}],[{"text":"\ud83c\udf96\ufe0f Registration Assistance","callback_data":"new_customer_talk_to_support"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-13 19:35:18] BOT HIT webhook request received
[2026-04-13 19:35:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 19:35:19] sendMessage response: {"ok":true,"result":{"message_id":5238,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776108919,"text":"\ud83d\udccb FinoviaPay Registration Status\n\nReference ID\nFNP-REG-20260411-366508\n\nCurrent Status\nUnder review\n\nSubmitted On\n11 Apr 2026 17:59\n\nOur onboarding team will continue reviewing your application. Additional verification may be requested where necessary before final approval can be granted.","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":35,"length":12,"type":"bold"},{"offset":73,"length":14,"type":"bold"},{"offset":102,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-13 19:44:04] BOT HIT webhook request received
[2026-04-13 19:44:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 19:44:05] sendMessage response: {"ok":true,"result":{"message_id":5239,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776109445,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-13 19:44:28] BOT HIT webhook request received
[2026-04-13 19:44:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 19:44:29] sendMessage response: {"ok":true,"result":{"message_id":5240,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776109469,"text":"\ud83d\udcb8 FinoviaPay Transfer Services\n\nWelcome to FinoviaPay Transfer Services.\n\nPlease select one of the available transfer management options below.","entities":[{"offset":3,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc2 Transfer Management","callback_data":"transfer_management_menu"}],[{"text":"\ud83c\udd98 Support / Help","callback_data":"transfer_services_support_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-13 19:44:36] BOT HIT webhook request received
[2026-04-13 19:44:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 19:44:37] sendMessage response: {"ok":true,"result":{"message_id":5241,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776109477,"text":"\ud83c\udd98 Transfer Services Help\n\nThis section provides support and guidance for International Transfer, SEPA Transfer, and Wallet Transfer services.\n\nFor International Transfer activation, please complete the required verification process first.\n\nFor direct banking assistance, you may also use the FinoviaPay Premium Support Centre from the main menu.","entities":[{"offset":3,"length":22,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc2 Transfer Management","callback_data":"transfer_management_menu"}],[{"text":"\u21a9\ufe0f Return to Transfer Services","callback_data":"transfer_services_menu"}]]}}}
[2026-04-13 19:50:02] BOT HIT webhook request received
[2026-04-13 19:50:03] sendMessage response: {"ok":true,"result":{"message_id":5242,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776109803,"text":"Welcome to the FinoviaPay Digital Wallet Transfer Assistance Center.\n\nPlease choose one of the options below to check your transfer status, report an issue, create a support ticket, or connect with a Wallet Transfer Support Officer.\n\nAll support options below are provided through our secure digital banking support system.","reply_markup":{"inline_keyboard":[[{"text":"Transfer Status","callback_data":"wt_status"},{"text":"Report Transfer Issue","callback_data":"wt_issue"}],[{"text":"Create Wallet Transfer Ticket","callback_data":"wt_ticket"},{"text":"Talk to Transfer Officer","callback_data":"wt_agent"}],[{"text":"Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-13 19:50:16] BOT HIT webhook request received
[2026-04-13 19:50:16] sendMessage response: {"ok":true,"result":{"message_id":5243,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776109816,"text":"FinoviaPay Wallet Transfer Ticket Creation\n\nPlease enter your Wallet Transfer Reference Number so that we may create a support ticket linked to the correct transaction."}}
[2026-04-13 19:57:56] BOT HIT webhook request received
[2026-04-13 19:57:57] sendMessage response: {"ok":true,"result":{"message_id":5245,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776110276,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-13 19:57:59] BOT HIT webhook request received
[2026-04-13 19:58:00] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 19:58:00] sendMessage response: {"ok":true,"result":{"message_id":5246,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776110280,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-13 19:58:19] BOT HIT webhook request received
[2026-04-13 19:58:20] sendMessage response: {"ok":true,"result":{"message_id":5248,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776110300,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-13 19:58:28] BOT HIT webhook request received
[2026-04-13 19:58:28] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-13 19:58:28] DOB verification blocked match=no
[2026-04-13 19:58:28] DOB verification active/general match=yes user_id=25 status=active
[2026-04-13 19:58:28] sendMessage response: {"ok":true,"result":{"message_id":5250,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776110308,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-13 19:59:20] BOT HIT webhook request received
[2026-04-13 19:59:20] sendMessage response: {"ok":true,"result":{"message_id":5252,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776110360,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-13 19:59:21] sendMessage response: {"ok":true,"result":{"message_id":5253,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776110361,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-13 20:00:21] BOT HIT webhook request received
[2026-04-13 20:00:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 20:00:22] sendMessage response: {"ok":true,"result":{"message_id":5254,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776110422,"text":"\ud83d\udcb8 FinoviaPay Transfer Services\n\nWelcome to FinoviaPay Transfer Services.\n\nPlease select one of the available transfer management options below.","entities":[{"offset":3,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc2 Transfer Management","callback_data":"transfer_management_menu"}],[{"text":"\ud83c\udd98 Support / Help","callback_data":"transfer_services_support_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-13 20:00:35] BOT HIT webhook request received
[2026-04-13 20:00:35] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 20:00:36] sendMessage response: {"ok":true,"result":{"message_id":5255,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776110436,"text":"\ud83d\udcc2 Transfer Management\n\nPlease select the transfer service you would like to manage.\n\nAvailable categories include International Transfers, SEPA Transfers, and Wallet Transfers.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf0d Int Transfer Management","callback_data":"int_transfer_management_menu"}],[{"text":"\ud83c\uddea\ud83c\uddfa Sepa Transfer Management","callback_data":"sepa_transfer_management_menu"}],[{"text":"\ud83d\udcf2 Wallet Transfer Management","callback_data":"wallet_transfer_management_menu"}],[{"text":"\u21a9\ufe0f Return to Transfer Services","callback_data":"transfer_services_menu"}]]}}}
[2026-04-13 20:01:20] BOT HIT webhook request received
[2026-04-13 20:01:20] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 20:01:22] sendMessage response: {"ok":true,"result":{"message_id":5256,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776110481,"text":"\ud83c\udf0d International Transfer Management\n\nInternational Transfer services are not enabled by default.\n\nBefore activation, you are required to complete a mandatory verification process, including:\n\u2022 Basic AML information\n\u2022 Identity document verification\n\u2022 Short video identity confirmation\n\nPlease choose one of the options below to proceed.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start Int Transfer Verification","callback_data":"int_transfer_start_verification"}],[{"text":"\ud83d\udcca Verification Status","callback_data":"int_transfer_verification_status"}],[{"text":"\ud83c\udd98 Int Transfer Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-13 20:02:16] BOT HIT webhook request received
[2026-04-13 20:02:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 20:02:17] sendMessage response: {"ok":true,"result":{"message_id":5257,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776110537,"text":"\ud83d\udcca Verification Status\n\nYour verification request has been submitted successfully and is currently awaiting compliance review.\n\nReference ID: ITV-20260408-CA9884\nCurrent Status: PENDING_REVIEW\nService Access: Not Enabled\nSubmitted On: 08 Apr 2026 14:01","entities":[{"offset":3,"length":19,"type":"bold"},{"offset":128,"length":13,"type":"bold"},{"offset":162,"length":15,"type":"bold"},{"offset":193,"length":15,"type":"bold"},{"offset":221,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start Int Transfer Verification","callback_data":"int_transfer_start_verification"}],[{"text":"\ud83d\udcca Verification Status","callback_data":"int_transfer_verification_status"}],[{"text":"\ud83c\udd98 Int Transfer Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-13 20:03:15] BOT HIT webhook request received
[2026-04-13 20:03:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 20:03:16] sendMessage response: {"ok":true,"result":{"message_id":5258,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776110596,"text":"\ud83c\udd98 International Transfer Help\n\nTo activate International Transfer services, you must first complete the required compliance verification.\n\nThis includes:\n\u2022 Basic AML information\n\u2022 Identity document verification\n\u2022 Short video confirmation\n\nImportant guidance:\n\u2022 Please provide accurate information only\n\u2022 Ensure your document images are clear and readable\n\u2022 Record your video in good lighting\n\u2022 Your face and document must be clearly visible\n\nYou may use the verification option to begin your request.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":140,"length":14,"type":"bold"},{"offset":240,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start Int Transfer Verification","callback_data":"int_transfer_start_verification"}],[{"text":"\ud83d\udcca Verification Status","callback_data":"int_transfer_verification_status"}],[{"text":"\ud83c\udd98 Int Transfer Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-13 20:04:04] BOT HIT webhook request received
[2026-04-13 20:04:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 20:04:05] sendMessage response: {"ok":true,"result":{"message_id":5259,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776110645,"text":"\ud83c\udd98 International Transfer Help\n\nTo activate International Transfer services, you must first complete the required compliance verification.\n\nThis includes:\n\u2022 Basic AML information\n\u2022 Identity document verification\n\u2022 Short video confirmation\n\nImportant guidance:\n\u2022 Please provide accurate information only\n\u2022 Ensure your document images are clear and readable\n\u2022 Record your video in good lighting\n\u2022 Your face and document must be clearly visible\n\nYou may use the verification option to begin your request.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":140,"length":14,"type":"bold"},{"offset":240,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start Int Transfer Verification","callback_data":"int_transfer_start_verification"}],[{"text":"\ud83d\udcca Verification Status","callback_data":"int_transfer_verification_status"}],[{"text":"\ud83c\udd98 Int Transfer Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-13 20:05:20] BOT HIT webhook request received
[2026-04-13 20:05:21] sendMessage response: {"ok":true,"result":{"message_id":5261,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776110721,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-13 20:05:22] BOT HIT webhook request received
[2026-04-13 20:05:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 20:05:23] sendMessage response: {"ok":true,"result":{"message_id":5262,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776110723,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-13 20:05:34] BOT HIT webhook request received
[2026-04-13 20:05:35] sendMessage response: {"ok":true,"result":{"message_id":5264,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776110735,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-13 20:05:38] BOT HIT webhook request received
[2026-04-13 20:05:38] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-13 20:05:38] DOB verification blocked match=no
[2026-04-13 20:05:38] DOB verification active/general match=yes user_id=25 status=active
[2026-04-13 20:05:39] sendMessage response: {"ok":true,"result":{"message_id":5266,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776110739,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-13 20:06:05] BOT HIT webhook request received
[2026-04-13 20:06:05] sendMessage response: {"ok":true,"result":{"message_id":5268,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776110765,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-13 20:06:06] sendMessage response: {"ok":true,"result":{"message_id":5269,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776110766,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-13 20:06:34] BOT HIT webhook request received
[2026-04-13 20:06:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 20:06:35] sendMessage response: {"ok":true,"result":{"message_id":5270,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776110795,"text":"\ud83d\udcb8 FinoviaPay Transfer Services\n\nWelcome to FinoviaPay Transfer Services.\n\nPlease select one of the available transfer management options below.","entities":[{"offset":3,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc2 Transfer Management","callback_data":"transfer_management_menu"}],[{"text":"\ud83c\udd98 Support / Help","callback_data":"transfer_services_support_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-13 20:06:40] BOT HIT webhook request received
[2026-04-13 20:06:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 20:06:41] sendMessage response: {"ok":true,"result":{"message_id":5271,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776110801,"text":"\ud83c\udd98 Transfer Services Help\n\nThis section provides support and guidance for International Transfer, SEPA Transfer, and Wallet Transfer services.\n\nFor International Transfer activation, please complete the required verification process first.\n\nFor direct banking assistance, you may also use the FinoviaPay Premium Support Centre from the main menu.","entities":[{"offset":3,"length":22,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc2 Transfer Management","callback_data":"transfer_management_menu"}],[{"text":"\u21a9\ufe0f Return to Transfer Services","callback_data":"transfer_services_menu"}]]}}}
[2026-04-13 20:08:04] BOT HIT webhook request received
[2026-04-13 20:08:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 20:08:05] sendMessage response: {"ok":true,"result":{"message_id":5272,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776110885,"text":"\ud83d\udcb8 FinoviaPay Transfer Services\n\nWelcome to FinoviaPay Transfer Services.\n\nPlease select one of the available transfer management options below.","entities":[{"offset":3,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc2 Transfer Management","callback_data":"transfer_management_menu"}],[{"text":"\ud83c\udd98 Support / Help","callback_data":"transfer_services_support_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-13 20:09:48] BOT HIT webhook request received
[2026-04-13 20:09:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 20:09:49] sendMessage response: {"ok":true,"result":{"message_id":5273,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776110989,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-13 20:10:42] BOT HIT webhook request received
[2026-04-13 20:10:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 20:10:42] sendMessage response: {"ok":true,"result":{"message_id":5274,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776111042,"text":"To create your support ticket, please enter your full name."}}
[2026-04-13 20:10:51] BOT HIT webhook request received
[2026-04-13 20:10:51] sendMessage response: {"ok":true,"result":{"message_id":5276,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776111051,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-04-13 20:11:03] BOT HIT webhook request received
[2026-04-13 20:11:03] sendMessage response: {"ok":true,"result":{"message_id":5278,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776111063,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-04-13 20:11:20] BOT HIT webhook request received
[2026-04-13 20:11:20] sendMessage response: {"ok":true,"result":{"message_id":5280,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776111080,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-04-13 20:12:23] BOT HIT webhook request received
[2026-04-13 20:12:23] sendMessage response: {"ok":true,"result":{"message_id":5282,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776111143,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-04-13 20:14:37] BOT HIT webhook request received
[2026-04-13 20:14:37] sendMessage response: {"ok":true,"result":{"message_id":5284,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776111277,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKTF0739BBF\nFull Name: Sadaf Hussain\nEmail: mzoohaaan@gmail.com\nContact Number: +923036814535\nSubject: International transfer\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":107,"length":19,"type":"email"},{"offset":143,"length":13,"type":"phone_number"}]}}
[2026-04-13 20:14:38] sendMessage response: {"ok":true,"result":{"message_id":5285,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776111278,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-13 20:17:23] BOT HIT webhook request received
[2026-04-13 20:17:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 20:17:24] sendMessage response: {"ok":true,"result":{"message_id":5286,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776111444,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-04-13 21:09:31] BOT HIT webhook request received
[2026-04-13 21:09:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 21:09:32] sendMessage response: {"ok":true,"result":{"message_id":5293,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776114572,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-13 21:09:53] BOT HIT webhook request received
[2026-04-13 21:09:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 21:09:54] sendMessage response: {"ok":true,"result":{"message_id":5294,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776114594,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-13 21:09:58] BOT HIT webhook request received
[2026-04-13 21:09:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 21:09:59] sendMessage response: {"ok":true,"result":{"message_id":5295,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776114599,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-13 21:19:30] BOT HIT webhook request received
[2026-04-13 21:19:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 21:19:31] sendMessage response: {"ok":true,"result":{"message_id":5300,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776115170,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-13 21:23:41] BOT HIT webhook request received
[2026-04-13 21:23:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 21:23:42] sendMessage response: {"ok":true,"result":{"message_id":5302,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776115422,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-13 21:30:12] BOT HIT webhook request received
[2026-04-13 21:30:13] sendMessage response: {"ok":true,"result":{"message_id":5305,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776115813,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-13 21:30:16] BOT HIT webhook request received
[2026-04-13 21:30:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 21:30:17] sendMessage response: {"ok":true,"result":{"message_id":5306,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776115817,"text":"\u2728 FinoviaPay New Customer Onboarding\n\nWelcome to the premium onboarding section. Please choose an option below to begin your account opening enquiry, review your registration status, or speak with our banking support team.","entities":[{"offset":2,"length":34,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfe6 Open a New Account","callback_data":"new_customer_open_account"}],[{"text":"\ud83d\udccb Check Registration Status","callback_data":"new_customer_check_registration_status"}],[{"text":"\ud83c\udf96\ufe0f Registration Assistance","callback_data":"new_customer_talk_to_support"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-13 21:30:23] BOT HIT webhook request received
[2026-04-13 21:30:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 21:30:24] sendMessage response: {"ok":true,"result":{"message_id":5307,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776115824,"text":"\ud83d\udccb FinoviaPay Registration Status\n\nReference ID\nFNP-REG-20260411-575127\n\nCurrent Status\nApproved\n\nSubmitted On\n11 Apr 2026 18:07\n\nYour application has been approved successfully. You may now await the next onboarding update from FinoviaPay.","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":35,"length":12,"type":"bold"},{"offset":73,"length":14,"type":"bold"},{"offset":98,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-13 21:30:42] BOT HIT webhook request received
[2026-04-13 21:30:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 21:30:43] sendMessage response: {"ok":true,"result":{"message_id":5308,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776115842,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-13 21:31:23] BOT HIT webhook request received
[2026-04-13 21:31:24] sendMessage response: {"ok":true,"result":{"message_id":5310,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776115884,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-13 21:33:44] BOT HIT webhook request received
[2026-04-13 21:33:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 21:33:45] sendMessage response: {"ok":true,"result":{"message_id":5313,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776116025,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-13 21:34:01] BOT HIT webhook request received
[2026-04-13 21:34:02] sendMessage response: {"ok":true,"result":{"message_id":5314,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776116042,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-13 21:34:55] BOT HIT webhook request received
[2026-04-13 21:34:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 21:34:56] sendMessage response: {"ok":true,"result":{"message_id":5315,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776116096,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-13 21:35:49] BOT HIT webhook request received
[2026-04-13 21:35:50] sendMessage response: {"ok":true,"result":{"message_id":5318,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776116149,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-13 21:35:51] BOT HIT webhook request received
[2026-04-13 21:35:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 21:35:52] sendMessage response: {"ok":true,"result":{"message_id":5319,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776116152,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-13 21:36:01] BOT HIT webhook request received
[2026-04-13 21:36:01] sendMessage response: {"ok":true,"result":{"message_id":5321,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776116161,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-13 21:36:07] BOT HIT webhook request received
[2026-04-13 21:36:07] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-13 21:36:07] DOB verification blocked match=no
[2026-04-13 21:36:07] DOB verification active/general match=yes user_id=5 status=active
[2026-04-13 21:36:07] sendMessage response: {"ok":true,"result":{"message_id":5323,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776116167,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-13 21:36:22] BOT HIT webhook request received
[2026-04-13 21:36:22] sendMessage response: {"ok":true,"result":{"message_id":5325,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776116182,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-13 21:36:23] sendMessage response: {"ok":true,"result":{"message_id":5326,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776116183,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":26,"type":"url"},{"offset":294,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-13 21:36:23] sendMessage response: {"ok":true,"result":{"message_id":5327,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776116183,"text":"\u26a0\ufe0f FinoviaPay Verification Notice\n\nA verification request is currently pending for your account.\n\nDepartment: AML, KYC Verification & Security Department\n\nRequired Verification Items:\n\u2022 Video Verification (Re-upload Required)\n\u2022 Proof of Address (Re-upload Required)\n\nPlease complete the requested verification through the secure upload option below.","reply_markup":{"inline_keyboard":[[{"text":"Open Verification Upload","callback_data":"kyc_open_request"}]]}}}
[2026-04-13 21:36:36] BOT HIT webhook request received
[2026-04-13 21:36:36] sendMessage response: {"ok":true,"result":{"message_id":5328,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776116196,"text":"FinoviaPay Verification Upload\n\nDepartment: AML, KYC Verification & Security Department\n\nRequired Verification Items:\n\u2022 Video Verification (Re-upload Required)\n\u2022 Proof of Address (Re-upload Required)\n\nPlease complete the required verification items one by one through this secure FinoviaPay Telegram support channel."}}
[2026-04-13 21:36:37] sendMessage response: {"ok":true,"result":{"message_id":5329,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776116197,"text":"Step 1 of 2\nVideo Verification Re-upload Required\n\nOfficer Comment:\nReulloap\n\nPlease record and upload a short video clearly showing your face for identity confirmation.\n\nMake sure the recording is clear, stable, and taken in a well-lit environment."}}
[2026-04-13 21:36:53] BOT HIT webhook request received
[2026-04-13 21:37:01] BOT HIT webhook request received
[2026-04-13 21:37:01] sendMessage response: {"ok":true,"result":{"message_id":5333,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776116221,"text":"\u2705 Video Verification has been received successfully.\n\nStep 1 of 2 has been completed successfully."}}
[2026-04-13 21:37:02] sendMessage response: {"ok":true,"result":{"message_id":5334,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776116221,"text":"Please proceed with the next verification step.\n\nStep 2 of 2\nProof of Address Re-upload Required\n\nOfficer Comment:\nWe need clearance\n\nPlease upload your proof of address document.\n\nAccepted examples include a utility bill, bank statement, or government-issued address letter."}}
[2026-04-13 21:37:07] BOT HIT webhook request received
[2026-04-13 21:37:08] sendMessage response: {"ok":true,"result":{"message_id":5336,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776116228,"text":"\u2705 Proof of Address has been received successfully.\n\nStep 2 of 2 has been completed successfully."}}
[2026-04-13 21:37:09] sendMessage response: {"ok":true,"result":{"message_id":5337,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776116228,"text":"\u2705 Verification Upload Completed\n\nYour requested verification documents have been successfully uploaded to the FinoviaPay system.\n\nVerification Reference ID: KYC-FP-000011\nDepartment: AML, KYC Verification & Security Department\n\nOur assigned officer will review your submitted files and will inform you as soon as possible regarding the outcome of your verification review."}}
[2026-04-13 21:38:23] BOT HIT webhook request received
[2026-04-13 21:38:23] sendMessage response: {"ok":true,"result":{"message_id":5339,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776116303,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-13 21:38:24] BOT HIT webhook request received
[2026-04-13 21:38:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 21:38:25] sendMessage response: {"ok":true,"result":{"message_id":5340,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776116305,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-13 21:38:42] BOT HIT webhook request received
[2026-04-13 21:38:42] sendMessage response: {"ok":true,"result":{"message_id":5342,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776116322,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-13 21:38:47] BOT HIT webhook request received
[2026-04-13 21:38:47] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-13 21:38:47] DOB verification blocked match=no
[2026-04-13 21:38:47] DOB verification active/general match=yes user_id=25 status=active
[2026-04-13 21:38:47] sendMessage response: {"ok":true,"result":{"message_id":5344,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776116327,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-13 21:38:52] BOT HIT webhook request received
[2026-04-13 21:38:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 21:38:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 21:38:53] sendMessage response: {"ok":true,"result":{"message_id":5345,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776116333,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-13 21:38:58] BOT HIT webhook request received
[2026-04-13 21:38:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 21:38:59] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 21:38:59] sendMessage response: {"ok":true,"result":{"message_id":5346,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776116339,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-13 21:39:01] BOT HIT webhook request received
[2026-04-13 21:39:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 21:39:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 21:39:03] sendMessage response: {"ok":true,"result":{"message_id":5347,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776116342,"text":"\ud83d\udcb3 My Physical Card\n\n\u250f\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2513\n\u2503  FINOVIAPAY DIGITAL BANKING   \u2503\n\u2503  VISA SIGNATURE               \u2503\n\u2503                                \u2503\n\u2503  \u2022\u2022\u2022\u2022  \u2022\u2022\u2022\u2022  \u2503\n\u2503                                \u2503\n\u2503  CARD HOLDER                   \u2503\n\u2503  ZSI AMAZON LOGISTICS LLC    \u2503\n\u2503                                \u2503\n\u2503  PLAN   GOLD \ud83e\ude99           \u2503\n\u2503  STATUS REQUIRED ADDITIONAL \u2503\n\u2503                                \u2503\n\u2503  REF FNP-CARD-260316-YWQNG6   \u2503\n\u2517\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u251b\nCard Holder\nZSI Amazon Logistics LLC\n\nCard Plan\nGold \ud83e\ude99\n\nCurrent Card Status\nRequired Additional Information\n\nDelivery Date\nNot Available Yet\n\nCard Shipped By\nNot Available Yet\n\nPlease select your card record below to review the complete banking details.","entities":[{"offset":3,"length":16,"type":"bold"},{"offset":21,"length":458,"type":"pre"},{"offset":480,"length":11,"type":"bold"},{"offset":518,"length":9,"type":"bold"},{"offset":537,"length":19,"type":"bold"},{"offset":590,"length":13,"type":"bold"},{"offset":623,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e Open Card Record 1","callback_data":"physical_card_view_2"}],[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}]]}}}
[2026-04-13 21:39:09] BOT HIT webhook request received
[2026-04-13 21:39:10] sendMessage response: {"ok":true,"result":{"message_id":5349,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776116350,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-13 21:39:10] sendMessage response: {"ok":true,"result":{"message_id":5350,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776116350,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-13 21:39:11] sendMessage response: {"ok":true,"result":{"message_id":5351,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776116351,"text":"\u26a0\ufe0f FinoviaPay Verification Notice\n\nA verification request is currently pending for your account.\n\nDepartment: AML, KYC Verification & Security Department\n\nRequired Verification Items:\n\u2022 Video Verification (Re-upload Required)\n\nPlease complete the requested verification through the secure upload option below.","reply_markup":{"inline_keyboard":[[{"text":"Open Verification Upload","callback_data":"kyc_open_request"}]]}}}
[2026-04-13 21:39:14] BOT HIT webhook request received
[2026-04-13 21:39:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 21:39:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 21:39:15] sendMessage response: {"ok":true,"result":{"message_id":5352,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776116355,"text":"\ud83c\udfe6 FinoviaPay Physical Card Details\n\n\u250f\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2513\n\u2503  FINOVIAPAY DIGITAL BANKING   \u2503\n\u2503  VISA SIGNATURE               \u2503\n\u2503                                \u2503\n\u2503  \u2022\u2022\u2022\u2022  \u2022\u2022\u2022\u2022  \u2503\n\u2503                                \u2503\n\u2503  CARD HOLDER                   \u2503\n\u2503  ZSI AMAZON LOGISTICS LLC    \u2503\n\u2503                                \u2503\n\u2503  PLAN   GOLD \ud83e\ude99           \u2503\n\u2503  STATUS REQUIRED ADDITIONAL \u2503\n\u2503                                \u2503\n\u2503  REF FNP-CARD-260316-YWQNG6   \u2503\n\u2517\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u251b\n\u256d\u2500 Card Profile\n\u251c Card Holder: ZSI Amazon Logistics LLC\n\u251c Card Plan: Gold \ud83e\ude99\n\u251c Card Type: Physical Card\n\u251c Last 4 Digits: 6467\n\u251c Status: Required Additional Information\n\u251c Delivery Date: Not Available Yet\n\u251c Shipped By: Not Available Yet\n\u251c Tracking Code: Not Available Yet\n\u2570 Reference Code: FNP-CARD-260316-YWQNG6\n\n\u256d\u2500 Delivery Address\n\u2570 Calle Mestre Bellver 44 0, Valencia, Espa\u00f1a, 46018\n\n\u256d\u2500 Required Additional Information\n\u2570 Dvsbs\n\n\u256d\u2500 Officer Comments\n\u2570 Gsgs\n\n\ud83d\udcac Need Assistance?\nIf you have any questions regarding your FinoviaPay card status, delivery progress, or required information, please contact our customer support team for professional assistance.","entities":[{"offset":3,"length":32,"type":"bold"},{"offset":37,"length":458,"type":"pre"},{"offset":499,"length":12,"type":"bold"},{"offset":514,"length":12,"type":"bold"},{"offset":554,"length":10,"type":"bold"},{"offset":575,"length":10,"type":"bold"},{"offset":602,"length":14,"type":"bold"},{"offset":624,"length":7,"type":"bold"},{"offset":666,"length":14,"type":"bold"},{"offset":701,"length":11,"type":"bold"},{"offset":733,"length":14,"type":"bold"},{"offset":768,"length":15,"type":"bold"},{"offset":811,"length":16,"type":"bold"},{"offset":885,"length":31,"type":"bold"},{"offset":929,"length":16,"type":"bold"},{"offset":957,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcac Contact Customer Support","callback_data":"physical_card_support"}]]}}}
[2026-04-13 21:39:23] BOT HIT webhook request received
[2026-04-13 21:39:24] sendMessage response: {"ok":true,"result":{"message_id":5353,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776116364,"text":"FinoviaPay Verification Upload\n\nDepartment: AML, KYC Verification & Security Department\n\nRequired Verification Items:\n\u2022 Video Verification (Re-upload Required)\n\nPlease complete the required verification items one by one through this secure FinoviaPay Telegram support channel."}}
[2026-04-13 21:39:24] sendMessage response: {"ok":true,"result":{"message_id":5354,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776116364,"text":"Step 1 of 1\nVideo Verification Re-upload Required\n\nOfficer Comment:\nAfter review, it was determined that the submitted recording does not meet our verification requirements. This decision has been made by Officer Mirza Sufyan (Officer ID: FNP-Mirza Sufyan).\n\nPlease record and upload a short video clearly showing your face for identity confirmation.\n\nMake sure the recording is clear, stable, and taken in a well-lit environment."}}
[2026-04-13 21:41:37] BOT HIT webhook request received
[2026-04-13 21:41:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 21:41:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 21:41:38] sendMessage response: {"ok":true,"result":{"message_id":5355,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776116498,"text":"\ud83d\udcb3 My Physical Card\n\n\u250f\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2513\n\u2503  FINOVIAPAY DIGITAL BANKING   \u2503\n\u2503  VISA SIGNATURE               \u2503\n\u2503                                \u2503\n\u2503  \u2022\u2022\u2022\u2022  \u2022\u2022\u2022\u2022  \u2503\n\u2503                                \u2503\n\u2503  CARD HOLDER                   \u2503\n\u2503  ZSI AMAZON LOGISTICS LLC    \u2503\n\u2503                                \u2503\n\u2503  PLAN   GOLD \ud83e\ude99           \u2503\n\u2503  STATUS APPROVED            \u2503\n\u2503                                \u2503\n\u2503  REF FNP-CARD-260316-YWQNG6   \u2503\n\u2517\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u251b\nCard Holder\nZSI Amazon Logistics LLC\n\nCard Plan\nGold \ud83e\ude99\n\nCurrent Card Status\nApproved\n\nDelivery Date\nNot Available Yet\n\nCard Shipped By\nNot Available Yet\n\nPlease select your card record below to review the complete banking details.","entities":[{"offset":3,"length":16,"type":"bold"},{"offset":21,"length":458,"type":"pre"},{"offset":480,"length":11,"type":"bold"},{"offset":518,"length":9,"type":"bold"},{"offset":537,"length":19,"type":"bold"},{"offset":567,"length":13,"type":"bold"},{"offset":600,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e Open Card Record 1","callback_data":"physical_card_view_2"}],[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}]]}}}
[2026-04-13 21:41:43] BOT HIT webhook request received
[2026-04-13 21:41:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 21:41:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 21:41:45] sendMessage response: {"ok":true,"result":{"message_id":5356,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776116505,"text":"\ud83c\udfe6 FinoviaPay Physical Card Details\n\n\u250f\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2513\n\u2503  FINOVIAPAY DIGITAL BANKING   \u2503\n\u2503  VISA SIGNATURE               \u2503\n\u2503                                \u2503\n\u2503  \u2022\u2022\u2022\u2022  \u2022\u2022\u2022\u2022  \u2503\n\u2503                                \u2503\n\u2503  CARD HOLDER                   \u2503\n\u2503  ZSI AMAZON LOGISTICS LLC    \u2503\n\u2503                                \u2503\n\u2503  PLAN   GOLD \ud83e\ude99           \u2503\n\u2503  STATUS APPROVED            \u2503\n\u2503                                \u2503\n\u2503  REF FNP-CARD-260316-YWQNG6   \u2503\n\u2517\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u251b\n\u256d\u2500 Card Profile\n\u251c Card Holder: ZSI Amazon Logistics LLC\n\u251c Card Plan: Gold \ud83e\ude99\n\u251c Card Type: Physical Card\n\u251c Last 4 Digits: 6467\n\u251c Status: Approved\n\u251c Delivery Date: Not Available Yet\n\u251c Shipped By: Not Available Yet\n\u251c Tracking Code: Not Available Yet\n\u2570 Reference Code: FNP-CARD-260316-YWQNG6\n\n\u256d\u2500 Delivery Address\n\u2570 Calle Mestre Bellver 44 0, Valencia, Espa\u00f1a, 46018\n\n\u256d\u2500 Officer Comments\n\u2570 Verification has been completed\n\n\ud83d\udcac Need Assistance?\nIf you have any questions regarding your FinoviaPay card status, delivery progress, or required information, please contact our customer support team for professional assistance.","entities":[{"offset":3,"length":32,"type":"bold"},{"offset":37,"length":458,"type":"pre"},{"offset":499,"length":12,"type":"bold"},{"offset":514,"length":12,"type":"bold"},{"offset":554,"length":10,"type":"bold"},{"offset":575,"length":10,"type":"bold"},{"offset":602,"length":14,"type":"bold"},{"offset":624,"length":7,"type":"bold"},{"offset":643,"length":14,"type":"bold"},{"offset":678,"length":11,"type":"bold"},{"offset":710,"length":14,"type":"bold"},{"offset":745,"length":15,"type":"bold"},{"offset":788,"length":16,"type":"bold"},{"offset":862,"length":16,"type":"bold"},{"offset":917,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcac Contact Customer Support","callback_data":"physical_card_support"}]]}}}
[2026-04-13 21:42:37] BOT HIT webhook request received
[2026-04-13 21:42:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 21:42:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 21:42:38] sendMessage response: {"ok":true,"result":{"message_id":5357,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776116558,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nSelected Card Type: Physical Card\n\nPlease select the issue category you are experiencing so we may guide your request to the appropriate card operations workflow.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":49,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Card Declined","callback_data":"ticket_issue_declined"},{"text":"Online Payment Failed","callback_data":"ticket_issue_online_failed"}],[{"text":"Card Not Activated","callback_data":"ticket_issue_not_activated"},{"text":"Card Blocked","callback_data":"ticket_issue_blocked"}],[{"text":"Other Issue","callback_data":"ticket_issue_other"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-13 21:42:42] BOT HIT webhook request received
[2026-04-13 21:42:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 21:42:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 21:42:43] sendMessage response: {"ok":true,"result":{"message_id":5358,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776116563,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nSelected Card Type: Physical Card\nSelected Issue: Other Issue\n\nPlease briefly describe the issue you are experiencing. Your message will be attached to a secure card services support ticket for review by our Card Operations Department.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":49,"length":13,"type":"bold"},{"offset":79,"length":11,"type":"bold"}]}}
[2026-04-13 21:42:47] BOT HIT webhook request received
[2026-04-13 21:42:47] sendMessage response: {"ok":true,"result":{"message_id":5360,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776116567,"text":"Your support ticket has been successfully created.\n\nTicket ID: FP-TK-72140\nDepartment: Card Operations Department\n\nYour request has been forwarded to the FinoviaPay Card Operations Department for review.\n\nOur support team will examine the information you provided and will respond to your ticket as soon as possible.\n\nIf additional information is required, you may be contacted by a FinoviaPay Support Officer.\n\nThank you for choosing FinoviaPay."}}
[2026-04-13 21:42:54] BOT HIT webhook request received
[2026-04-13 21:42:54] sendMessage response: {"ok":true,"result":{"message_id":5362,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776116574,"text":"\u2705 Video Verification has been received successfully.\n\nStep 1 of 1 has been completed successfully."}}
[2026-04-13 21:42:55] sendMessage response: {"ok":true,"result":{"message_id":5363,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776116575,"text":"\u2705 Verification Upload Completed\n\nYour requested verification documents have been successfully uploaded to the FinoviaPay system.\n\nVerification Reference ID: KYC-FP-000012\nDepartment: AML, KYC Verification & Security Department\n\nOur assigned officer will review your submitted files and will inform you as soon as possible regarding the outcome of your verification review."}}
[2026-04-13 21:51:23] BOT HIT webhook request received
[2026-04-13 21:51:23] sendMessage response: {"ok":true,"result":{"message_id":5366,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776117083,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-13 21:56:32] BOT HIT webhook request received
[2026-04-13 21:57:15] BOT HIT webhook request received
[2026-04-13 21:57:19] BOT HIT webhook request received
[2026-04-13 21:57:19] sendMessage response: {"ok":true,"result":{"message_id":5371,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776117439,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nPlease select one of the premium banking options below to continue securely.","entities":[{"offset":4,"length":45,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-13 21:57:21] BOT HIT webhook request received
[2026-04-13 21:57:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 21:57:22] sendMessage response: {"ok":true,"result":{"message_id":5372,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776117442,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-13 21:57:27] BOT HIT webhook request received
[2026-04-13 21:57:28] sendMessage response: {"ok":true,"result":{"message_id":5374,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776117448,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-13 21:57:35] BOT HIT webhook request received
[2026-04-13 21:57:35] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-13 21:57:35] DOB verification blocked match=no
[2026-04-13 21:57:35] DOB verification active/general match=yes user_id=5 status=active
[2026-04-13 21:57:35] sendMessage response: {"ok":true,"result":{"message_id":5376,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776117455,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-13 21:57:48] BOT HIT webhook request received
[2026-04-13 21:57:48] sendMessage response: {"ok":true,"result":{"message_id":5378,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776117468,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-13 21:57:49] sendMessage response: {"ok":true,"result":{"message_id":5379,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776117468,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":26,"type":"url"},{"offset":294,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-13 21:57:51] BOT HIT webhook request received
[2026-04-13 21:57:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 21:57:52] sendMessage response: {"ok":true,"result":{"message_id":5380,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776117472,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nYou currently have an active direct communication from an authorised FinoviaPay officer.\n\nReference\nFP-DM-000005\n\nDepartment\nAML, KYC Verification & Security Department\n\nOfficer\nMirza Sufyan\n\nTicket ID\nGold Debit Card Verification\n\nStatus\nOpen\n\nLast Update\n13 Apr 2026 17:57\n\nYou may review the conversation history or send your secure reply using the options below.","entities":[{"offset":3,"length":38,"type":"bold"},{"offset":133,"length":9,"type":"bold"},{"offset":157,"length":10,"type":"bold"},{"offset":213,"length":7,"type":"bold"},{"offset":235,"length":9,"type":"bold"},{"offset":275,"length":6,"type":"bold"},{"offset":288,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-04-13 21:57:54] BOT HIT webhook request received
[2026-04-13 21:57:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 21:57:55] sendMessage response: {"ok":true,"result":{"message_id":5381,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776117475,"text":"\u2709\ufe0f Reply to FinoviaPay Officer\n\nPlease type your message below. Your reply will be securely delivered to the assigned FinoviaPay department.\n\nReference: FP-DM-000005","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":142,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-04-13 21:58:02] BOT HIT webhook request received
[2026-04-13 22:10:39] BOT HIT webhook request received
[2026-04-13 22:10:40] sendMessage response: {"ok":true,"result":{"message_id":5384,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776118240,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-13 22:34:41] BOT HIT webhook request received
[2026-04-13 22:34:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-13 22:34:42] sendMessage response: {"ok":true,"result":{"message_id":5385,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776119682,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-04-14 08:02:57] BOT HIT webhook request received
[2026-04-14 08:02:57] sendMessage response: {"ok":true,"result":{"message_id":5387,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776153777,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-14 08:03:05] BOT HIT webhook request received
[2026-04-14 08:03:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-14 08:03:06] sendMessage response: {"ok":true,"result":{"message_id":5388,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776153786,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-14 08:03:26] BOT HIT webhook request received
[2026-04-14 08:03:27] sendMessage response: {"ok":true,"result":{"message_id":5390,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776153807,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-14 08:03:32] BOT HIT webhook request received
[2026-04-14 08:03:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-14 08:03:33] sendMessage response: {"ok":true,"result":{"message_id":5391,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776153813,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-14 08:03:36] BOT HIT webhook request received
[2026-04-14 08:03:36] sendMessage response: {"ok":true,"result":{"message_id":5392,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776153816,"text":"Welcome to Finoviapay Customer Support\n\nWelcome to the official FinoviaPay Digital Banking Support channel. This secure automated assistant allows verified customers to access support services, review transfer activity, submit verification documents, and connect with the relevant banking operations team.\n\nService Notice\nFinoviaPay continuously expands its digital banking services. Certain modules are currently under development and will be introduced progressively as they become available.\n\nCurrently Available Services\n\u2022 Latest Wallet Transfer Review\n\u2022 Wallet Transfer Support\n\u2022 KYC Identity Verification\n\u2022 Card Order Support\n\u2022 Account Status\n\u2022 Direct Support Agent Access\n\nUpcoming Banking Features\n\u2022 New Account Opening\n\u2022 Virtual Card Creation\n\u2022 Direct Wallet Transfer Initiation\n\u2022 Additional Digital Banking Services\n\u2022 Much More","entities":[{"offset":11,"length":27,"type":"bold"},{"offset":307,"length":14,"type":"bold"},{"offset":496,"length":28,"type":"bold"},{"offset":680,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-14 08:03:39] BOT HIT webhook request received
[2026-04-14 08:03:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-14 08:03:40] sendMessage response: {"ok":true,"result":{"message_id":5393,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776153820,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-14 08:03:57] BOT HIT webhook request received
[2026-04-14 08:03:57] sendMessage response: {"ok":true,"result":{"message_id":5395,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776153837,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-14 08:04:01] BOT HIT webhook request received
[2026-04-14 08:04:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-14 08:04:02] sendMessage response: {"ok":true,"result":{"message_id":5396,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776153842,"text":"\ud83d\udcdd Digital Banking Service Enablement Request\n\nPlease enter your full name exactly as it appears on your official banking or identity record.","entities":[{"offset":3,"length":42,"type":"bold"}]}}
[2026-04-14 08:04:11] BOT HIT webhook request received
[2026-04-14 08:04:11] sendMessage response: {"ok":true,"result":{"message_id":5398,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776153851,"text":"\ud83e\udeaa Select Document Type\n\nPlease choose the document you want to use for identity verification for this request.","entities":[{"offset":3,"length":20,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa National ID","callback_data":"ds_doc_type:NATIONAL_ID"},{"text":"\ud83d\udec2 Passport","callback_data":"ds_doc_type:PASSPORT"}],[{"text":"\ud83e\uddfe Driver License","callback_data":"ds_doc_type:DRIVER_LICENSE"},{"text":"\ud83d\udcc4 Other Document","callback_data":"ds_doc_type:OTHER"}],[{"text":"\u2b05\ufe0f Back","callback_data":"main_menu"}]]}}}
[2026-04-14 08:04:18] BOT HIT webhook request received
[2026-04-14 08:04:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-14 08:04:19] sendMessage response: {"ok":true,"result":{"message_id":5399,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776153859,"text":"\ud83d\udd10 Document Verification\n\nSelected document type: NATIONAL ID\n\nPlease enter your document number exactly as shown on the selected document.","entities":[{"offset":3,"length":21,"type":"bold"},{"offset":50,"length":11,"type":"bold"}]}}
[2026-04-14 08:04:37] BOT HIT webhook request received
[2026-04-14 08:04:38] sendMessage response: {"ok":true,"result":{"message_id":5401,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776153878,"text":"\ud83d\udcac Request Details\n\nPlease write your message for the banking officer.\n\nExample: I would like to request activation of my digital banking access. Please review my profile and let me know if any additional documents are required.","entities":[{"offset":3,"length":15,"type":"bold"}]}}
[2026-04-14 08:05:47] BOT HIT webhook request received
[2026-04-14 08:05:47] sendMessage response: {"ok":true,"result":{"message_id":5403,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776153947,"text":"\u2705 Enablement Request Submitted Successfully\n\nReference Number\nDSR-260414-2AF6C4\n\nCustomer Name\nAbdul Hanan\n\nYour digital banking service enablement request has been recorded successfully and forwarded for banking officer review.\n\nA customer service or banking operations officer may contact you and may request additional supporting documentation for identity verification and service activation review.","entities":[{"offset":2,"length":41,"type":"bold"},{"offset":45,"length":16,"type":"bold"},{"offset":81,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"contact_customer_service"}],[{"text":"\u2b05\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-14 10:40:49] BOT HIT webhook request received
[2026-04-14 10:40:49] sendMessage response: {"ok":true,"result":{"message_id":5405,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776163249,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-14 10:40:51] BOT HIT webhook request received
[2026-04-14 10:40:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-14 10:40:52] sendMessage response: {"ok":true,"result":{"message_id":5406,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776163251,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-14 10:41:05] BOT HIT webhook request received
[2026-04-14 10:41:06] sendMessage response: {"ok":true,"result":{"message_id":5408,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776163265,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-14 10:41:12] BOT HIT webhook request received
[2026-04-14 10:41:12] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-14 10:41:12] DOB verification blocked match=no
[2026-04-14 10:41:12] DOB verification active/general match=yes user_id=25 status=active
[2026-04-14 10:41:13] sendMessage response: {"ok":true,"result":{"message_id":5410,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776163272,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-14 10:41:37] BOT HIT webhook request received
[2026-04-14 10:41:37] sendMessage response: {"ok":true,"result":{"message_id":5412,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776163297,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-14 10:41:38] sendMessage response: {"ok":true,"result":{"message_id":5413,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776163298,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-14 10:41:41] BOT HIT webhook request received
[2026-04-14 10:41:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-14 10:41:42] sendMessage response: {"ok":true,"result":{"message_id":5414,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776163302,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nYou currently have an active direct communication from an authorised FinoviaPay officer.\n\nReference\nFP-DM-000007\n\nDepartment\nAML, KYC Verification & Security Department\n\nOfficer\nMirza Sufyan\n\nTicket ID\nGold Debit Card Verification\n\nStatus\nOpen\n\nLast Update\n13 Apr 2026 17:50\n\nYou may review the conversation history or send your secure reply using the options below.","entities":[{"offset":3,"length":38,"type":"bold"},{"offset":133,"length":9,"type":"bold"},{"offset":157,"length":10,"type":"bold"},{"offset":213,"length":7,"type":"bold"},{"offset":235,"length":9,"type":"bold"},{"offset":275,"length":6,"type":"bold"},{"offset":288,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-04-14 10:42:15] BOT HIT webhook request received
[2026-04-14 10:42:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-14 10:42:16] sendMessage response: {"ok":true,"result":{"message_id":5415,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776163335,"text":"\ud83d\udcc4 Active Direct Communication\n\nReference: FP-DM-000007\nDepartment: AML, KYC Verification & Security Department\nOfficer: Mirza Sufyan\nTicket ID: Gold Debit Card Verification\n\nRecent Messages\n\n\u2022 Officer \u2014 13 Apr 2026 17:50\nDear Customer,\n\nMy name is Mirza Sufyan, and I am contacting you from the AML, KYC Verification & Security Department, Finoviapay Head Office.\nOfficer ID: FNP-Mirza Sufyan\n\nWe would like to inform you that the address verification document you submitted has been reviewed, and it appears to be in Urdu language.\n\nFor compliance and verification purposes, we kindly ask if you have an English version of your address verification document available.\n\nIf yes, please share the English document through the Direct Communication section for further review and processing.\n\nYour cooperation in this matter will help us complete your verification process without delay.\n\nThank you for your cooperation.\n\nKind regards,\nMirza Sufyan\nAML, KYC Verification & Security Department\nFinoviapay Head Office\nOfficer ID: FNP-Mirza Sufyan","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":32,"length":10,"type":"bold"},{"offset":56,"length":11,"type":"bold"},{"offset":112,"length":8,"type":"bold"},{"offset":134,"length":10,"type":"bold"},{"offset":175,"length":15,"type":"bold"},{"offset":194,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-04-14 10:42:49] BOT HIT webhook request received
[2026-04-14 10:42:49] sendMessage response: {"ok":true,"result":{"message_id":5417,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776163369,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-14 10:44:56] BOT HIT webhook request received
[2026-04-14 10:44:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-14 10:44:57] sendMessage response: {"ok":true,"result":{"message_id":5418,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776163497,"text":"\u2709\ufe0f Reply to FinoviaPay Officer\n\nPlease type your message below. Your reply will be securely delivered to the assigned FinoviaPay department.\n\nReference: FP-DM-000007","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":142,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-04-14 10:45:15] BOT HIT webhook request received
[2026-04-14 10:46:17] BOT HIT webhook request received
[2026-04-14 10:46:18] sendMessage response: {"ok":true,"result":{"message_id":5422,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776163578,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-14 10:46:20] BOT HIT webhook request received
[2026-04-14 10:46:20] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-14 10:46:21] sendMessage response: {"ok":true,"result":{"message_id":5423,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776163581,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-14 10:46:34] BOT HIT webhook request received
[2026-04-14 10:46:35] sendMessage response: {"ok":true,"result":{"message_id":5425,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776163595,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-14 10:46:39] BOT HIT webhook request received
[2026-04-14 10:46:39] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-14 10:46:39] DOB verification blocked match=no
[2026-04-14 10:46:39] DOB verification active/general match=yes user_id=25 status=active
[2026-04-14 10:46:39] sendMessage response: {"ok":true,"result":{"message_id":5427,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776163599,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-14 10:47:31] BOT HIT webhook request received
[2026-04-14 10:47:31] sendMessage response: {"ok":true,"result":{"message_id":5429,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776163651,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-14 10:47:32] sendMessage response: {"ok":true,"result":{"message_id":5430,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776163652,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-14 10:47:35] BOT HIT webhook request received
[2026-04-14 10:47:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-14 10:47:36] sendMessage response: {"ok":true,"result":{"message_id":5431,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776163656,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nYou currently have an active direct communication from an authorised FinoviaPay officer.\n\nReference\nFP-DM-000007\n\nDepartment\nAML, KYC Verification & Security Department\n\nOfficer\nMirza Sufyan\n\nTicket ID\nGold Debit Card Verification\n\nStatus\nOpen\n\nLast Update\n13 Apr 2026 17:50\n\nYou may review the conversation history or send your secure reply using the options below.","entities":[{"offset":3,"length":38,"type":"bold"},{"offset":133,"length":9,"type":"bold"},{"offset":157,"length":10,"type":"bold"},{"offset":213,"length":7,"type":"bold"},{"offset":235,"length":9,"type":"bold"},{"offset":275,"length":6,"type":"bold"},{"offset":288,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-04-14 10:48:19] BOT HIT webhook request received
[2026-04-14 10:48:51] BOT HIT webhook request received
[2026-04-14 10:48:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-14 10:48:52] sendMessage response: {"ok":true,"result":{"message_id":5434,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776163732,"text":"\u2709\ufe0f Reply to FinoviaPay Officer\n\nPlease type your message below. Your reply will be securely delivered to the assigned FinoviaPay department.\n\nReference: FP-DM-000007","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":142,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-04-14 10:49:15] BOT HIT webhook request received
[2026-04-14 10:54:46] BOT HIT webhook request received
[2026-04-14 10:54:46] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-14 10:54:47] sendMessage response: {"ok":true,"result":{"message_id":5437,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776164087,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-04-14 11:54:01] BOT HIT webhook request received
[2026-04-14 11:54:22] BOT HIT webhook request received
[2026-04-14 11:54:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-14 11:54:23] sendMessage response: {"ok":true,"result":{"message_id":5448,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776167663,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-14 11:54:39] BOT HIT webhook request received
[2026-04-14 11:54:40] sendMessage response: {"ok":true,"result":{"message_id":5450,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776167680,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-14 11:54:41] BOT HIT webhook request received
[2026-04-14 11:54:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-14 11:54:42] sendMessage response: {"ok":true,"result":{"message_id":5451,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776167682,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-14 11:54:56] BOT HIT webhook request received
[2026-04-14 11:54:57] sendMessage response: {"ok":true,"result":{"message_id":5453,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776167697,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-14 11:55:00] BOT HIT webhook request received
[2026-04-14 11:55:00] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-14 11:55:00] DOB verification blocked match=no
[2026-04-14 11:55:00] DOB verification active/general match=yes user_id=25 status=active
[2026-04-14 11:55:01] sendMessage response: {"ok":true,"result":{"message_id":5455,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776167701,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-14 11:55:21] BOT HIT webhook request received
[2026-04-14 11:55:22] sendMessage response: {"ok":true,"result":{"message_id":5457,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776167722,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-14 11:55:22] sendMessage response: {"ok":true,"result":{"message_id":5458,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776167722,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-14 11:55:23] sendMessage response: {"ok":true,"result":{"message_id":5459,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776167723,"text":"\u26a0\ufe0f FinoviaPay Verification Notice\n\nA verification request is currently pending for your account.\n\nDepartment: AML, KYC Verification & Security Department\n\nRequired Verification Items:\n\u2022 Video Verification (Re-upload Required)\n\nPlease complete the requested verification through the secure upload option below.","reply_markup":{"inline_keyboard":[[{"text":"Open Verification Upload","callback_data":"kyc_open_request"}]]}}}
[2026-04-14 11:55:37] BOT HIT webhook request received
[2026-04-14 11:55:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-14 11:55:37] sendMessage response: {"ok":true,"result":{"message_id":5460,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776167737,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nYou currently have an active direct communication from an authorised FinoviaPay officer.\n\nReference\nFP-DM-000007\n\nDepartment\nAML, KYC Verification & Security Department\n\nOfficer\nMirza Sufyan\n\nTicket ID\nGold Debit Card Verification\n\nStatus\nOpen\n\nLast Update\n13 Apr 2026 17:50\n\nYou may review the conversation history or send your secure reply using the options below.","entities":[{"offset":3,"length":38,"type":"bold"},{"offset":133,"length":9,"type":"bold"},{"offset":157,"length":10,"type":"bold"},{"offset":213,"length":7,"type":"bold"},{"offset":235,"length":9,"type":"bold"},{"offset":275,"length":6,"type":"bold"},{"offset":288,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-04-14 11:57:51] BOT HIT webhook request received
[2026-04-14 11:57:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-14 11:57:52] sendMessage response: {"ok":true,"result":{"message_id":5461,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776167872,"text":"\u2709\ufe0f Reply to FinoviaPay Officer\n\nPlease type your message below. Your reply will be securely delivered to the assigned FinoviaPay department.\n\nReference: FP-DM-000007","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":142,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-04-14 11:58:00] BOT HIT webhook request received
[2026-04-14 11:58:01] sendMessage response: {"ok":true,"result":{"message_id":5463,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776167881,"text":"\u2705 Secure Reply Sent\n\nYour message has been securely delivered to the assigned FinoviaPay officer.\n\nYou may return to the direct communication section at any time to review this conversation.","entities":[{"offset":2,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-04-14 11:59:20] BOT HIT webhook request received
[2026-04-14 11:59:20] sendMessage response: {"ok":true,"result":{"message_id":5464,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776167960,"text":"FinoviaPay Verification Upload\n\nDepartment: AML, KYC Verification & Security Department\n\nRequired Verification Items:\n\u2022 Video Verification (Re-upload Required)\n\nPlease complete the required verification items one by one through this secure FinoviaPay Telegram support channel."}}
[2026-04-14 11:59:21] sendMessage response: {"ok":true,"result":{"message_id":5465,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776167961,"text":"Step 1 of 1\nVideo Verification Re-upload Required\n\nOfficer Comment:\nAfter review, it was determined that the submitted recording does not meet our verification requirements. This decision has been made by Officer Carlos Ramirez (Officer ID: FNP-CR-84721).\n\nPlease record and upload a short video clearly showing your face for identity confirmation.\n\nMake sure the recording is clear, stable, and taken in a well-lit environment."}}
[2026-04-14 12:03:42] BOT HIT webhook request received
[2026-04-14 12:03:43] sendMessage response: {"ok":true,"result":{"message_id":5467,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776168222,"text":"\u2705 Video Verification has been received successfully.\n\nStep 1 of 1 has been completed successfully."}}
[2026-04-14 12:03:43] sendMessage response: {"ok":true,"result":{"message_id":5468,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776168223,"text":"\u2705 Verification Upload Completed\n\nYour requested verification documents have been successfully uploaded to the FinoviaPay system.\n\nVerification Reference ID: KYC-FP-000012\nDepartment: AML, KYC Verification & Security Department\n\nOur assigned officer will review your submitted files and will inform you as soon as possible regarding the outcome of your verification review."}}
[2026-04-14 12:12:51] BOT HIT webhook request received
[2026-04-14 12:12:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-14 12:12:52] sendMessage response: {"ok":true,"result":{"message_id":5469,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776168772,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-04-14 12:57:17] BOT HIT webhook request received
[2026-04-14 18:22:06] BOT HIT webhook request received
[2026-04-14 18:22:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-14 18:22:07] sendMessage response: {"ok":true,"result":{"message_id":5482,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776190926,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-14 18:22:16] BOT HIT webhook request received
[2026-04-14 18:22:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-14 18:22:17] sendMessage response: {"ok":true,"result":{"message_id":5483,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776190937,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-14 18:56:52] BOT HIT webhook request received
[2026-04-14 18:56:53] sendMessage response: {"ok":true,"result":{"message_id":5485,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776193013,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-14 18:56:56] BOT HIT webhook request received
[2026-04-14 18:56:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-14 18:56:57] sendMessage response: {"ok":true,"result":{"message_id":5486,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776193017,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-14 18:57:09] BOT HIT webhook request received
[2026-04-14 18:57:10] sendMessage response: {"ok":true,"result":{"message_id":5488,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776193030,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-14 18:57:14] BOT HIT webhook request received
[2026-04-14 18:57:14] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-14 18:57:14] DOB verification blocked match=no
[2026-04-14 18:57:14] DOB verification active/general match=yes user_id=25 status=active
[2026-04-14 18:57:14] sendMessage response: {"ok":true,"result":{"message_id":5490,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776193034,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-14 18:57:51] BOT HIT webhook request received
[2026-04-14 18:57:52] sendMessage response: {"ok":true,"result":{"message_id":5492,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776193072,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-14 18:57:52] sendMessage response: {"ok":true,"result":{"message_id":5493,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776193072,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-14 18:58:04] BOT HIT webhook request received
[2026-04-14 18:58:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-14 18:58:05] sendMessage response: {"ok":true,"result":{"message_id":5494,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776193085,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-14 18:58:08] BOT HIT webhook request received
[2026-04-14 18:58:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-14 18:58:09] sendMessage response: {"ok":true,"result":{"message_id":5495,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776193089,"text":"To create your support ticket, please enter your full name."}}
[2026-04-14 18:58:16] BOT HIT webhook request received
[2026-04-14 18:58:17] sendMessage response: {"ok":true,"result":{"message_id":5497,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776193097,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-04-14 18:58:27] BOT HIT webhook request received
[2026-04-14 18:58:27] sendMessage response: {"ok":true,"result":{"message_id":5499,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776193107,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-04-14 18:58:42] BOT HIT webhook request received
[2026-04-14 18:58:42] sendMessage response: {"ok":true,"result":{"message_id":5501,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776193122,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-04-14 19:04:12] BOT HIT webhook request received
[2026-04-14 19:04:13] sendMessage response: {"ok":true,"result":{"message_id":5503,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776193453,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-04-14 19:04:21] BOT HIT webhook request received
[2026-04-14 19:04:21] sendMessage response: {"ok":true,"result":{"message_id":5505,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776193461,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKTB069284F\nFull Name: Sadaf Hussain\nEmail: mzoohaaan@gmail.com\nContact Number: +923036814535\nSubject: Account notification access Restoration request\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":107,"length":19,"type":"email"},{"offset":143,"length":13,"type":"phone_number"}]}}
[2026-04-14 19:04:22] sendMessage response: {"ok":true,"result":{"message_id":5506,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776193462,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-14 19:04:43] BOT HIT webhook request received
[2026-04-14 19:04:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-14 19:04:44] sendMessage response: {"ok":true,"result":{"message_id":5507,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776193484,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nYou currently have an active direct communication from an authorised FinoviaPay officer.\n\nReference\nFP-DM-000007\n\nDepartment\nAML, KYC Verification & Security Department\n\nOfficer\nCarlos Ramirez\n\nTicket ID\nGold Debit Card Verification\n\nStatus\nOpen\n\nLast Update\n14 Apr 2026 08:21\n\nYou may review the conversation history or send your secure reply using the options below.","entities":[{"offset":3,"length":38,"type":"bold"},{"offset":133,"length":9,"type":"bold"},{"offset":157,"length":10,"type":"bold"},{"offset":213,"length":7,"type":"bold"},{"offset":237,"length":9,"type":"bold"},{"offset":277,"length":6,"type":"bold"},{"offset":290,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-04-14 19:23:20] BOT HIT webhook request received
[2026-04-14 19:23:20] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-14 19:23:20] sendMessage response: {"ok":true,"result":{"message_id":5509,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776194600,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-14 19:29:20] BOT HIT webhook request received
[2026-04-14 19:29:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-14 19:29:21] sendMessage response: {"ok":true,"result":{"message_id":5510,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776194961,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-14 19:29:26] BOT HIT webhook request received
[2026-04-14 19:29:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-14 19:29:26] sendMessage response: {"ok":true,"result":{"message_id":5511,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776194966,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-14 19:41:52] BOT HIT webhook request received
[2026-04-14 19:41:52] sendMessage response: {"ok":true,"result":{"message_id":5513,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776195712,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-14 19:41:54] BOT HIT webhook request received
[2026-04-14 19:41:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-14 19:41:54] sendMessage response: {"ok":true,"result":{"message_id":5514,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776195714,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-14 19:42:00] BOT HIT webhook request received
[2026-04-14 19:42:00] sendMessage response: {"ok":true,"result":{"message_id":5516,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776195720,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-14 19:42:08] BOT HIT webhook request received
[2026-04-14 19:42:08] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-14 19:42:08] DOB verification blocked match=no
[2026-04-14 19:42:08] DOB verification active/general match=yes user_id=5 status=active
[2026-04-14 19:42:09] sendMessage response: {"ok":true,"result":{"message_id":5518,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776195728,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-14 19:42:20] BOT HIT webhook request received
[2026-04-14 19:42:21] sendMessage response: {"ok":true,"result":{"message_id":5520,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776195741,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-14 19:42:21] sendMessage response: {"ok":true,"result":{"message_id":5521,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776195741,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":26,"type":"url"},{"offset":294,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-14 22:22:10] BOT HIT webhook request received
[2026-04-14 22:22:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-14 22:22:11] sendMessage response: {"ok":true,"result":{"message_id":5524,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776205331,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-14 22:42:39] BOT HIT webhook request received
[2026-04-14 22:42:39] sendMessage response: {"ok":true,"result":{"message_id":5526,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776206559,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-14 22:42:41] BOT HIT webhook request received
[2026-04-14 22:42:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-14 22:42:42] sendMessage response: {"ok":true,"result":{"message_id":5527,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776206561,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-14 22:42:47] BOT HIT webhook request received
[2026-04-14 22:42:47] sendMessage response: {"ok":true,"result":{"message_id":5529,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776206567,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-14 22:42:52] BOT HIT webhook request received
[2026-04-14 22:42:52] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-14 22:42:52] DOB verification blocked match=no
[2026-04-14 22:42:52] DOB verification active/general match=yes user_id=5 status=active
[2026-04-14 22:42:53] sendMessage response: {"ok":true,"result":{"message_id":5531,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776206573,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-14 22:43:07] BOT HIT webhook request received
[2026-04-14 22:43:08] sendMessage response: {"ok":true,"result":{"message_id":5533,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776206587,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-14 22:43:08] sendMessage response: {"ok":true,"result":{"message_id":5534,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776206588,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":26,"type":"url"},{"offset":294,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-14 22:43:16] BOT HIT webhook request received
[2026-04-14 22:43:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-14 22:43:17] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: field \"inline_keyboard\" must be of type Array"}
[2026-04-14 22:43:39] BOT HIT webhook request received
[2026-04-14 22:43:40] sendMessage response: {"ok":true,"result":{"message_id":5535,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776206620,"text":"Welcome to the FinoviaPay Digital Wallet Transfer Assistance Center.\n\nPlease choose one of the options below to check your transfer status, report an issue, create a support ticket, or connect with a Wallet Transfer Support Officer.\n\nAll support options below are provided through our secure digital banking support system.","reply_markup":{"inline_keyboard":[[{"text":"Transfer Status","callback_data":"wt_status"},{"text":"Report Transfer Issue","callback_data":"wt_issue"}],[{"text":"Create Wallet Transfer Ticket","callback_data":"wt_ticket"},{"text":"Talk to Transfer Officer","callback_data":"wt_agent"}],[{"text":"Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-14 22:43:44] BOT HIT webhook request received
[2026-04-14 22:43:44] sendMessage response: {"ok":true,"result":{"message_id":5536,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776206624,"text":"FinoviaPay Wallet Transfer Ticket Creation\n\nPlease enter your Wallet Transfer Reference Number so that we may create a support ticket linked to the correct transaction."}}
[2026-04-14 22:43:50] BOT HIT webhook request received
[2026-04-14 22:44:16] BOT HIT webhook request received
[2026-04-14 22:44:49] BOT HIT webhook request received
[2026-04-14 22:44:49] sendMessage response: {"ok":true,"result":{"message_id":5538,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776206689,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-14 22:44:51] BOT HIT webhook request received
[2026-04-14 22:44:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-14 22:44:52] sendMessage response: {"ok":true,"result":{"message_id":5539,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776206692,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-14 22:44:57] BOT HIT webhook request received
[2026-04-14 22:44:58] sendMessage response: {"ok":true,"result":{"message_id":5541,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776206698,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-14 22:45:02] BOT HIT webhook request received
[2026-04-14 22:45:02] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-14 22:45:02] DOB verification blocked match=no
[2026-04-14 22:45:02] DOB verification active/general match=yes user_id=5 status=active
[2026-04-14 22:45:03] sendMessage response: {"ok":true,"result":{"message_id":5543,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776206703,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-14 22:45:17] BOT HIT webhook request received
[2026-04-14 22:45:18] sendMessage response: {"ok":true,"result":{"message_id":5545,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776206718,"text":"OTP does not match. Please check the code and try again.","reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-14 22:45:32] BOT HIT webhook request received
[2026-04-14 22:45:33] sendMessage response: {"ok":true,"result":{"message_id":5547,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776206733,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-14 22:45:33] sendMessage response: {"ok":true,"result":{"message_id":5548,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776206733,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":26,"type":"url"},{"offset":294,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-14 22:45:43] BOT HIT webhook request received
[2026-04-14 22:45:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-14 22:45:44] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: field \"inline_keyboard\" must be of type Array"}
[2026-04-14 22:52:06] BOT HIT webhook request received
[2026-04-14 22:52:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-14 22:52:07] sendMessage response: {"ok":true,"result":{"message_id":5549,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776207127,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-14 22:53:36] BOT HIT webhook request received
[2026-04-14 22:53:36] sendMessage response: {"ok":true,"result":{"message_id":5551,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776207216,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-14 22:53:39] BOT HIT webhook request received
[2026-04-14 22:53:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-14 22:53:40] sendMessage response: {"ok":true,"result":{"message_id":5552,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776207220,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-14 22:54:09] BOT HIT webhook request received
[2026-04-14 22:54:09] sendMessage response: {"ok":true,"result":{"message_id":5554,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776207249,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-14 22:54:34] BOT HIT webhook request received
[2026-04-14 22:54:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-14 22:54:35] sendMessage response: {"ok":true,"result":{"message_id":5555,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776207275,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-14 22:54:39] BOT HIT webhook request received
[2026-04-14 22:54:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-14 22:54:40] sendMessage response: {"ok":true,"result":{"message_id":5556,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776207280,"text":"To create your support ticket, please enter your full name."}}
[2026-04-14 22:54:52] BOT HIT webhook request received
[2026-04-14 22:54:53] sendMessage response: {"ok":true,"result":{"message_id":5558,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776207293,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-04-14 22:54:57] BOT HIT webhook request received
[2026-04-14 22:54:58] sendMessage response: {"ok":true,"result":{"message_id":5560,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776207298,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-04-14 22:55:14] BOT HIT webhook request received
[2026-04-14 22:55:15] sendMessage response: {"ok":true,"result":{"message_id":5562,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776207314,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-04-14 22:56:27] BOT HIT webhook request received
[2026-04-14 22:56:28] sendMessage response: {"ok":true,"result":{"message_id":5564,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776207387,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-04-14 22:56:38] BOT HIT webhook request received
[2026-04-14 22:56:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-14 22:56:38] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: field \"inline_keyboard\" must be of type Array"}
[2026-04-14 22:56:40] BOT HIT webhook request received
[2026-04-14 22:56:40] sendMessage response: {"ok":true,"result":{"message_id":5566,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776207400,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKT5964F827\nFull Name: Abdul Hanan\nEmail: abdhannanhussain@gmail.com\nContact Number: +923211293973\nSubject: Account notification access Restoration request\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":105,"length":26,"type":"email"},{"offset":148,"length":13,"type":"phone_number"}]}}
[2026-04-14 22:56:41] sendMessage response: {"ok":true,"result":{"message_id":5567,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776207401,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-14 22:56:43] BOT HIT webhook request received
[2026-04-14 22:56:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-14 22:56:44] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: field \"inline_keyboard\" must be of type Array"}
[2026-04-14 22:56:48] BOT HIT webhook request received
[2026-04-14 22:56:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-14 22:56:49] sendMessage response: {"ok":true,"result":{"message_id":5568,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776207409,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-04-14 22:57:01] BOT HIT webhook request received
[2026-04-14 22:57:02] sendMessage response: {"ok":true,"result":{"message_id":5570,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776207422,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-14 22:57:03] BOT HIT webhook request received
[2026-04-14 22:57:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-14 22:57:04] sendMessage response: {"ok":true,"result":{"message_id":5571,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776207424,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-14 22:57:10] BOT HIT webhook request received
[2026-04-14 22:57:10] sendMessage response: {"ok":true,"result":{"message_id":5573,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776207430,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-14 22:57:18] BOT HIT webhook request received
[2026-04-14 22:57:18] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-14 22:57:18] DOB verification blocked match=no
[2026-04-14 22:57:18] DOB verification active/general match=yes user_id=5 status=active
[2026-04-14 22:57:19] sendMessage response: {"ok":true,"result":{"message_id":5575,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776207439,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-14 22:57:32] BOT HIT webhook request received
[2026-04-14 22:57:33] sendMessage response: {"ok":true,"result":{"message_id":5577,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776207453,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-14 22:57:33] sendMessage response: {"ok":true,"result":{"message_id":5578,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776207453,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":26,"type":"url"},{"offset":294,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-14 22:57:38] BOT HIT webhook request received
[2026-04-14 22:57:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-14 22:57:39] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: field \"inline_keyboard\" must be of type Array"}
[2026-04-14 22:57:43] BOT HIT webhook request received
[2026-04-14 22:57:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-14 22:57:43] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: field \"inline_keyboard\" must be of type Array"}
[2026-04-14 23:03:14] BOT HIT webhook request received
[2026-04-14 23:03:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-14 23:03:15] sendMessage response: {"ok":true,"result":{"message_id":5579,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776207795,"text":"Testing"}}
[2026-04-14 23:03:36] BOT HIT webhook request received
[2026-04-14 23:03:36] sendMessage response: {"ok":true,"result":{"message_id":5580,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776207816,"text":"\ud83c\udfe6 FinoviaPay Latest Wallet Transfer Records\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nBelow are the latest wallet transfer transactions currently associated with your verified FinoviaPay account.\n\nPlease select any transfer reference button below to review the full transaction details.\n\n1. Transfer Reference\n\u2022 Ref: MWBB157A34\n\u2022 Date: 02 Apr 2026, 09:39\n\u2022 Amount: 50.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n2. Transfer Reference\n\u2022 Ref: MW9A7B6D8F\n\u2022 Date: 12 Dec 2025, 17:30\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \u2022 Cancelled\n\n3. Transfer Reference\n\u2022 Ref: MWF7E07D5B\n\u2022 Date: 12 Dec 2025, 17:25\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n4. Transfer Reference\n\u2022 Ref: MW1B87476B\n\u2022 Date: 12 Dec 2025, 17:16\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n5. Transfer Reference\n\u2022 Ref: MWC1C908CE\n\u2022 Date: 12 Dec 2025, 17:10\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved","entities":[{"offset":3,"length":41,"type":"bold"},{"offset":263,"length":21,"type":"bold"},{"offset":292,"length":10,"type":"bold"},{"offset":373,"length":21,"type":"bold"},{"offset":402,"length":10,"type":"bold"},{"offset":484,"length":21,"type":"bold"},{"offset":513,"length":10,"type":"bold"},{"offset":595,"length":21,"type":"bold"},{"offset":624,"length":10,"type":"bold"},{"offset":705,"length":21,"type":"bold"},{"offset":734,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd39 MWBB157A34","callback_data":"lwt_detail_124"}],[{"text":"\ud83d\udd39 MW9A7B6D8F","callback_data":"lwt_detail_91"}],[{"text":"\ud83d\udd39 MWF7E07D5B","callback_data":"lwt_detail_90"}],[{"text":"\ud83d\udd39 MW1B87476B","callback_data":"lwt_detail_89"}],[{"text":"\ud83d\udd39 MWC1C908CE","callback_data":"lwt_detail_88"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-14 23:03:38] BOT HIT webhook request received
[2026-04-14 23:03:39] sendMessage response: {"ok":true,"result":{"message_id":5581,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776207819,"text":"\ud83c\udfe6 FinoviaPay Wallet Transfer Details\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nTransfer Reference\nMWBB157A34\n\nTransfer Date\n02 Apr 2026, 09:39\n\nBeneficiary Name\nTest test test Teat estate twat\n\nBeneficiary Mobile\n+34611233\n\nTransfer Amount\n50.00 PKR\n\nCurrent Status\n\ud83d\udd12 Reserved\n\nStatus Note\nTransfer created and OTP verified\n\nIf you have any questions or concerns regarding this transfer, you may open the support options below.","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":54,"length":18,"type":"bold"},{"offset":85,"length":13,"type":"bold"},{"offset":119,"length":16,"type":"bold"},{"offset":169,"length":18,"type":"bold"},{"offset":199,"length":15,"type":"bold"},{"offset":226,"length":14,"type":"bold"},{"offset":254,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2753 Questions about this transfer","callback_data":"lwt_issue_menu_124"}],[{"text":"\u25c0\ufe0f Back to Latest Transfers","callback_data":"lwt_list"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-14 23:03:42] BOT HIT webhook request received
[2026-04-14 23:03:49] BOT HIT webhook request received
[2026-04-14 23:03:49] sendMessage response: {"ok":true,"result":{"message_id":5582,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776207829,"text":"\ud83c\udfe6 FinoviaPay Latest Wallet Transfer Records\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nBelow are the latest wallet transfer transactions currently associated with your verified FinoviaPay account.\n\nPlease select any transfer reference button below to review the full transaction details.\n\n1. Transfer Reference\n\u2022 Ref: MWBB157A34\n\u2022 Date: 02 Apr 2026, 09:39\n\u2022 Amount: 50.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n2. Transfer Reference\n\u2022 Ref: MW9A7B6D8F\n\u2022 Date: 12 Dec 2025, 17:30\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \u2022 Cancelled\n\n3. Transfer Reference\n\u2022 Ref: MWF7E07D5B\n\u2022 Date: 12 Dec 2025, 17:25\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n4. Transfer Reference\n\u2022 Ref: MW1B87476B\n\u2022 Date: 12 Dec 2025, 17:16\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n5. Transfer Reference\n\u2022 Ref: MWC1C908CE\n\u2022 Date: 12 Dec 2025, 17:10\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved","entities":[{"offset":3,"length":41,"type":"bold"},{"offset":263,"length":21,"type":"bold"},{"offset":292,"length":10,"type":"bold"},{"offset":373,"length":21,"type":"bold"},{"offset":402,"length":10,"type":"bold"},{"offset":484,"length":21,"type":"bold"},{"offset":513,"length":10,"type":"bold"},{"offset":595,"length":21,"type":"bold"},{"offset":624,"length":10,"type":"bold"},{"offset":705,"length":21,"type":"bold"},{"offset":734,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd39 MWBB157A34","callback_data":"lwt_detail_124"}],[{"text":"\ud83d\udd39 MW9A7B6D8F","callback_data":"lwt_detail_91"}],[{"text":"\ud83d\udd39 MWF7E07D5B","callback_data":"lwt_detail_90"}],[{"text":"\ud83d\udd39 MW1B87476B","callback_data":"lwt_detail_89"}],[{"text":"\ud83d\udd39 MWC1C908CE","callback_data":"lwt_detail_88"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-14 23:03:51] BOT HIT webhook request received
[2026-04-14 23:03:58] BOT HIT webhook request received
[2026-04-14 23:04:20] BOT HIT webhook request received
[2026-04-14 23:04:20] sendMessage response: {"ok":true,"result":{"message_id":5584,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776207860,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-15 08:04:42] BOT HIT webhook request received
[2026-04-15 08:04:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 08:04:42] sendMessage response: {"ok":true,"result":{"message_id":5585,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776240282,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-15 08:04:49] BOT HIT webhook request received
[2026-04-15 08:04:49] sendMessage response: {"ok":true,"result":{"message_id":5587,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776240289,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-15 08:04:59] BOT HIT webhook request received
[2026-04-15 08:04:59] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-15 08:04:59] DOB verification blocked match=no
[2026-04-15 08:04:59] DOB verification active/general match=yes user_id=5 status=active
[2026-04-15 08:05:00] sendMessage response: {"ok":true,"result":{"message_id":5589,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776240299,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-15 08:06:01] BOT HIT webhook request received
[2026-04-15 08:06:02] sendMessage response: {"ok":true,"result":{"message_id":5591,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776240362,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-15 08:06:02] sendMessage response: {"ok":true,"result":{"message_id":5592,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776240362,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":26,"type":"url"},{"offset":294,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-15 08:06:12] BOT HIT webhook request received
[2026-04-15 08:06:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 08:06:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 08:06:13] sendMessage response: {"ok":true,"result":{"message_id":5593,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776240373,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-15 08:06:29] BOT HIT webhook request received
[2026-04-15 08:06:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 08:06:30] sendMessage response: {"ok":true,"result":{"message_id":5594,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776240390,"text":"Testing"}}
[2026-04-15 08:06:36] BOT HIT webhook request received
[2026-04-15 08:06:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 08:06:36] sendMessage response: {"ok":true,"result":{"message_id":5595,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776240396,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-15 08:06:43] BOT HIT webhook request received
[2026-04-15 08:06:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 08:06:44] sendMessage response: {"ok":true,"result":{"message_id":5596,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776240403,"text":"\ud83e\udeaa Current Virtual Card\n\nCard Label\nVirtual Card\n\nCard Brand\nVisa\n\nMasked Card Number\n\u2022\u2022\u2022\u2022 \u2022\u2022\u2022\u2022 \u2022\u2022\u2022\u2022 4242\n\nExpiry Date\n12/2026\n\nCard Status\nAssigned\n\nReference Code\nFNP-VCARD-260318-FHE34Y","entities":[{"offset":3,"length":20,"type":"bold"},{"offset":25,"length":10,"type":"bold"},{"offset":50,"length":10,"type":"bold"},{"offset":67,"length":18,"type":"bold"},{"offset":107,"length":11,"type":"bold"},{"offset":128,"length":11,"type":"bold"},{"offset":150,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-15 08:06:53] BOT HIT webhook request received
[2026-04-15 08:06:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 08:06:54] sendMessage response: {"ok":true,"result":{"message_id":5597,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776240414,"text":"\u2699\ufe0f Manage Virtual Card\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-15 08:06:58] BOT HIT webhook request received
[2026-04-15 08:06:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 08:06:58] sendMessage response: {"ok":true,"result":{"message_id":5598,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776240418,"text":"\ud83e\udeaa Current Virtual Card\n\nCard Label\nVirtual Card\n\nCard Brand\nVisa\n\nMasked Card Number\n\u2022\u2022\u2022\u2022 \u2022\u2022\u2022\u2022 \u2022\u2022\u2022\u2022 4242\n\nExpiry Date\n12/2026\n\nCard Status\nAssigned\n\nReference Code\nFNP-VCARD-260318-FHE34Y","entities":[{"offset":3,"length":20,"type":"bold"},{"offset":25,"length":10,"type":"bold"},{"offset":50,"length":10,"type":"bold"},{"offset":67,"length":18,"type":"bold"},{"offset":107,"length":11,"type":"bold"},{"offset":128,"length":11,"type":"bold"},{"offset":150,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-15 08:07:02] BOT HIT webhook request received
[2026-04-15 08:07:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 08:07:02] sendMessage response: {"ok":true,"result":{"message_id":5599,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776240422,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-15 09:42:55] BOT HIT webhook request received
[2026-04-15 09:42:55] sendMessage response: {"ok":true,"result":{"message_id":5601,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776246175,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-15 09:42:56] BOT HIT webhook request received
[2026-04-15 09:42:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 09:42:57] sendMessage response: {"ok":true,"result":{"message_id":5602,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776246177,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-15 09:43:03] BOT HIT webhook request received
[2026-04-15 09:43:03] sendMessage response: {"ok":true,"result":{"message_id":5604,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776246183,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-15 09:43:09] BOT HIT webhook request received
[2026-04-15 09:43:09] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-15 09:43:09] DOB verification blocked match=no
[2026-04-15 09:43:09] DOB verification active/general match=yes user_id=5 status=active
[2026-04-15 09:43:10] sendMessage response: {"ok":true,"result":{"message_id":5606,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776246190,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-15 09:43:24] BOT HIT webhook request received
[2026-04-15 09:43:24] sendMessage response: {"ok":true,"result":{"message_id":5608,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776246204,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-15 09:43:25] sendMessage response: {"ok":true,"result":{"message_id":5609,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776246205,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":26,"type":"url"},{"offset":294,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-15 09:43:28] BOT HIT webhook request received
[2026-04-15 09:43:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 09:43:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 09:43:30] sendMessage response: {"ok":true,"result":{"message_id":5610,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776246210,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-15 09:44:34] BOT HIT webhook request received
[2026-04-15 09:44:35] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 09:44:35] sendMessage response: {"ok":true,"result":{"message_id":5611,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776246275,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-15 09:44:38] BOT HIT webhook request received
[2026-04-15 09:44:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 09:44:43] BOT HIT webhook request received
[2026-04-15 09:44:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 09:44:50] BOT HIT webhook request received
[2026-04-15 09:44:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 09:44:58] BOT HIT webhook request received
[2026-04-15 09:44:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 09:45:09] BOT HIT webhook request received
[2026-04-15 09:45:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 09:45:14] BOT HIT webhook request received
[2026-04-15 09:45:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 09:51:32] BOT HIT webhook request received
[2026-04-15 09:51:32] sendMessage response: {"ok":true,"result":{"message_id":5613,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776246692,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-15 10:43:30] BOT HIT webhook request received
[2026-04-15 10:43:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 10:43:31] sendMessage response: {"ok":true,"result":{"message_id":5622,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776249811,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-15 10:43:39] BOT HIT webhook request received
[2026-04-15 10:43:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 10:43:40] sendMessage response: {"ok":true,"result":{"message_id":5623,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776249820,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-15 10:47:45] BOT HIT webhook request received
[2026-04-15 10:47:46] sendMessage response: {"ok":true,"result":{"message_id":5625,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776250065,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-15 10:47:47] BOT HIT webhook request received
[2026-04-15 10:47:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 10:47:48] sendMessage response: {"ok":true,"result":{"message_id":5626,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776250068,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-15 10:48:02] BOT HIT webhook request received
[2026-04-15 10:48:03] sendMessage response: {"ok":true,"result":{"message_id":5628,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776250083,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-15 10:48:08] BOT HIT webhook request received
[2026-04-15 10:48:08] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-15 10:48:08] DOB verification blocked match=no
[2026-04-15 10:48:08] DOB verification active/general match=yes user_id=25 status=active
[2026-04-15 10:48:09] sendMessage response: {"ok":true,"result":{"message_id":5630,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776250089,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-15 10:48:30] BOT HIT webhook request received
[2026-04-15 10:48:31] sendMessage response: {"ok":true,"result":{"message_id":5632,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776250111,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-15 10:48:31] sendMessage response: {"ok":true,"result":{"message_id":5633,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776250111,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-15 10:49:09] BOT HIT webhook request received
[2026-04-15 10:49:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 10:49:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 10:49:10] sendMessage response: {"ok":true,"result":{"message_id":5634,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776250150,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-15 10:49:51] BOT HIT webhook request received
[2026-04-15 10:49:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 10:49:52] sendMessage response: {"ok":true,"result":{"message_id":5635,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776250192,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-15 10:50:25] BOT HIT webhook request received
[2026-04-15 10:50:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 10:50:26] sendMessage response: {"ok":true,"result":{"message_id":5636,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776250226,"text":"\u2795 Request a New Virtual Card\n\nBefore FinoviaPay can issue your virtual card, a valid European mobile number is required for secure 3D verification SMS authentication.\n\n\u2022 This verification requirement is completed only once.\n\u2022 Your number must include the full international country code.\n\u2022 Example accepted format: +34XXXXXXXXX\n\nPlease enter your European mobile number now to continue.","entities":[{"offset":2,"length":26,"type":"bold"},{"offset":315,"length":12,"type":"bold"}]}}
[2026-04-15 10:51:40] BOT HIT webhook request received
[2026-04-15 10:51:41] sendMessage response: {"ok":true,"result":{"message_id":5638,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776250301,"text":"\u2705 European Mobile Number Confirmed\n\nYour mobile number has been recorded successfully for secure 3D verification SMS authentication.\n\nPlease tap Request New Card again to continue. If a card has already been prepared for your account, it will be assigned automatically.","entities":[{"offset":2,"length":32,"type":"bold"},{"offset":145,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-15 10:53:43] BOT HIT webhook request received
[2026-04-15 10:53:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 10:53:44] sendMessage response: {"ok":true,"result":{"message_id":5639,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776250423,"text":"\ud83e\udeaa Current Virtual Card\n\nCard Label\nVirtual Card\n\nCard Brand\nVisa\n\nMasked Card Number\n\u2022\u2022\u2022\u2022 \u2022\u2022\u2022\u2022 \u2022\u2022\u2022\u2022 8198\n\nExpiry Date\n12/2023\n\nCard Status\nAssigned\n\nReference Code\nFNP-VCARD-260415-8JYHAY","entities":[{"offset":3,"length":20,"type":"bold"},{"offset":25,"length":10,"type":"bold"},{"offset":50,"length":10,"type":"bold"},{"offset":67,"length":18,"type":"bold"},{"offset":107,"length":11,"type":"bold"},{"offset":128,"length":11,"type":"bold"},{"offset":150,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-15 10:56:22] BOT HIT webhook request received
[2026-04-15 10:56:23] sendMessage response: {"ok":true,"result":{"message_id":5641,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776250583,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-15 10:56:25] BOT HIT webhook request received
[2026-04-15 10:56:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 10:56:26] sendMessage response: {"ok":true,"result":{"message_id":5642,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776250585,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-15 10:56:39] BOT HIT webhook request received
[2026-04-15 10:56:39] sendMessage response: {"ok":true,"result":{"message_id":5644,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776250599,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-15 10:56:41] BOT HIT webhook request received
[2026-04-15 10:56:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 10:56:42] sendMessage response: {"ok":true,"result":{"message_id":5645,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776250602,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-15 10:56:43] BOT HIT webhook request received
[2026-04-15 10:56:43] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-15 10:56:43] DOB verification blocked match=no
[2026-04-15 10:56:43] DOB verification active/general match=yes user_id=25 status=active
[2026-04-15 10:56:44] sendMessage response: {"ok":true,"result":{"message_id":5647,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776250604,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-15 10:56:44] BOT HIT webhook request received
[2026-04-15 10:56:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 10:56:45] sendMessage response: {"ok":true,"result":{"message_id":5648,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776250605,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-15 10:57:05] BOT HIT webhook request received
[2026-04-15 10:57:05] sendMessage response: {"ok":true,"result":{"message_id":5650,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776250625,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-15 10:57:06] sendMessage response: {"ok":true,"result":{"message_id":5651,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776250626,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-15 10:57:40] BOT HIT webhook request received
[2026-04-15 10:57:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 10:57:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 10:57:41] sendMessage response: {"ok":true,"result":{"message_id":5652,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776250661,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-15 10:58:14] BOT HIT webhook request received
[2026-04-15 10:58:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 10:58:15] sendMessage response: {"ok":true,"result":{"message_id":5653,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776250695,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-15 10:59:26] BOT HIT webhook request received
[2026-04-15 10:59:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 10:59:27] sendMessage response: {"ok":true,"result":{"message_id":5654,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776250767,"text":"\ud83e\udeaa Current Virtual Card\n\nNo active virtual card is currently assigned to your verified FinoviaPay account.\n\nPlease tap Request New Card to continue your secure virtual card request.","entities":[{"offset":3,"length":20,"type":"bold"},{"offset":119,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-15 10:59:34] BOT HIT webhook request received
[2026-04-15 10:59:35] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 10:59:35] sendMessage response: {"ok":true,"result":{"message_id":5655,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776250775,"text":"\ud83e\udeaa Current Virtual Card\n\nCard Label\nVirtual Card\n\nCard Brand\nVisa\n\nMasked Card Number\n\u2022\u2022\u2022\u2022 \u2022\u2022\u2022\u2022 \u2022\u2022\u2022\u2022 8198\n\nExpiry Date\n12/2030\n\nCard Status\nAssigned\n\nReference Code\nFNP-VCARD-260415-8JYHAY","entities":[{"offset":3,"length":20,"type":"bold"},{"offset":25,"length":10,"type":"bold"},{"offset":50,"length":10,"type":"bold"},{"offset":67,"length":18,"type":"bold"},{"offset":107,"length":11,"type":"bold"},{"offset":128,"length":11,"type":"bold"},{"offset":150,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-15 11:04:18] BOT HIT webhook request received
[2026-04-15 11:04:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 11:04:20] sendMessage response: {"ok":true,"result":{"message_id":5656,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776251060,"text":"\u2699\ufe0f Manage Virtual Card\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-15 11:06:46] BOT HIT webhook request received
[2026-04-15 11:06:46] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 11:06:46] sendMessage response: {"ok":true,"result":{"message_id":5658,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776251206,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-15 11:12:39] BOT HIT webhook request received
[2026-04-15 11:12:40] sendMessage response: {"ok":true,"result":{"message_id":5660,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776251560,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-15 11:12:41] BOT HIT webhook request received
[2026-04-15 11:12:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 11:12:42] sendMessage response: {"ok":true,"result":{"message_id":5661,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776251562,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-15 11:12:47] BOT HIT webhook request received
[2026-04-15 11:12:47] sendMessage response: {"ok":true,"result":{"message_id":5663,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776251567,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-15 11:12:53] BOT HIT webhook request received
[2026-04-15 11:12:53] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-15 11:12:53] DOB verification blocked match=no
[2026-04-15 11:12:53] DOB verification active/general match=yes user_id=5 status=active
[2026-04-15 11:12:53] sendMessage response: {"ok":true,"result":{"message_id":5665,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776251573,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-15 11:13:14] BOT HIT webhook request received
[2026-04-15 11:13:14] sendMessage response: {"ok":true,"result":{"message_id":5667,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776251594,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-15 11:13:15] sendMessage response: {"ok":true,"result":{"message_id":5668,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776251595,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":26,"type":"url"},{"offset":294,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-15 11:13:17] BOT HIT webhook request received
[2026-04-15 11:13:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 11:13:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 11:13:18] sendMessage response: {"ok":true,"result":{"message_id":5669,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776251598,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-15 11:13:37] BOT HIT webhook request received
[2026-04-15 11:13:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 11:13:38] sendMessage response: {"ok":true,"result":{"message_id":5670,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776251618,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-15 11:13:40] BOT HIT webhook request received
[2026-04-15 11:13:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 11:13:40] sendMessage response: {"ok":true,"result":{"message_id":5671,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776251620,"text":"\ud83e\udeaa Current Virtual Card\n\nCard Label\nVirtual Card\n\nCard Brand\nVisa\n\nMasked Card Number\n4723040110978198\n\nExpiry Date\n12/2026\n\nCard Status\nAssigned\n\nReference Code\nFNP-VCARD-260318-FHE34Y","entities":[{"offset":3,"length":20,"type":"bold"},{"offset":25,"length":10,"type":"bold"},{"offset":50,"length":10,"type":"bold"},{"offset":67,"length":18,"type":"bold"},{"offset":104,"length":11,"type":"bold"},{"offset":125,"length":11,"type":"bold"},{"offset":147,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-15 11:19:34] BOT HIT webhook request received
[2026-04-15 11:19:35] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 11:19:35] sendMessage response: {"ok":true,"result":{"message_id":5673,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776251975,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-15 11:21:41] BOT HIT webhook request received
[2026-04-15 11:21:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 11:21:42] sendMessage response: {"ok":true,"result":{"message_id":5675,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776252102,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-15 11:26:44] BOT HIT webhook request received
[2026-04-15 11:26:45] sendMessage response: {"ok":true,"result":{"message_id":5677,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776252405,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-15 11:26:49] BOT HIT webhook request received
[2026-04-15 11:26:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 11:26:50] sendMessage response: {"ok":true,"result":{"message_id":5678,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776252410,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-15 11:27:03] BOT HIT webhook request received
[2026-04-15 11:27:04] sendMessage response: {"ok":true,"result":{"message_id":5680,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776252424,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-15 11:27:09] BOT HIT webhook request received
[2026-04-15 11:27:09] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-15 11:27:09] DOB verification blocked match=no
[2026-04-15 11:27:09] DOB verification active/general match=yes user_id=25 status=active
[2026-04-15 11:27:10] sendMessage response: {"ok":true,"result":{"message_id":5682,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776252430,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-15 11:27:30] BOT HIT webhook request received
[2026-04-15 11:27:30] sendMessage response: {"ok":true,"result":{"message_id":5684,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776252450,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-15 11:27:31] sendMessage response: {"ok":true,"result":{"message_id":5685,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776252451,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-15 11:28:09] BOT HIT webhook request received
[2026-04-15 11:28:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 11:28:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 11:28:11] sendMessage response: {"ok":true,"result":{"message_id":5686,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776252490,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-15 11:28:14] BOT HIT webhook request received
[2026-04-15 11:28:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 11:28:15] sendMessage response: {"ok":true,"result":{"message_id":5687,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776252495,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-15 11:28:17] BOT HIT webhook request received
[2026-04-15 11:28:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 11:28:18] sendMessage response: {"ok":true,"result":{"message_id":5688,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776252498,"text":"\ud83e\udeaa Current Virtual Card\n\nNo active virtual card is currently assigned to your verified FinoviaPay account.\n\nPlease tap Request New Card to continue your secure virtual card request.","entities":[{"offset":3,"length":20,"type":"bold"},{"offset":119,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-15 11:30:54] BOT HIT webhook request received
[2026-04-15 11:30:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 11:30:55] sendMessage response: {"ok":true,"result":{"message_id":5690,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776252655,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-15 12:26:44] BOT HIT webhook request received
[2026-04-15 12:26:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 12:26:45] sendMessage response: {"ok":true,"result":{"message_id":5692,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776256005,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-15 13:26:10] BOT HIT webhook request received
[2026-04-15 13:26:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 13:26:11] sendMessage response: {"ok":true,"result":{"message_id":5701,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776259571,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-15 13:27:14] BOT HIT webhook request received
[2026-04-15 13:27:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 13:27:15] sendMessage response: {"ok":true,"result":{"message_id":5702,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776259635,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-15 13:29:06] BOT HIT webhook request received
[2026-04-15 13:29:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 13:29:07] sendMessage response: {"ok":true,"result":{"message_id":5703,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776259747,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-15 14:01:02] BOT HIT webhook request received
[2026-04-15 14:01:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 14:01:03] sendMessage response: {"ok":true,"result":{"message_id":5704,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776261663,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-15 14:01:21] BOT HIT webhook request received
[2026-04-15 14:01:22] BOT HIT webhook request received
[2026-04-15 14:01:24] BOT HIT webhook request received
[2026-04-15 14:01:25] sendMessage response: {"ok":true,"result":{"message_id":5708,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776261685,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-15 14:01:27] BOT HIT webhook request received
[2026-04-15 14:01:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 14:01:28] sendMessage response: {"ok":true,"result":{"message_id":5709,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776261688,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-15 14:01:46] BOT HIT webhook request received
[2026-04-15 14:01:46] sendMessage response: {"ok":true,"result":{"message_id":5711,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776261706,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-15 14:02:12] BOT HIT webhook request received
[2026-04-15 14:02:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 14:02:13] sendMessage response: {"ok":true,"result":{"message_id":5712,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776261733,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-15 14:02:16] BOT HIT webhook request received
[2026-04-15 14:02:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 14:02:17] sendMessage response: {"ok":true,"result":{"message_id":5713,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776261737,"text":"To create your support ticket, please enter your full name."}}
[2026-04-15 14:02:23] BOT HIT webhook request received
[2026-04-15 14:02:24] sendMessage response: {"ok":true,"result":{"message_id":5715,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776261743,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-04-15 14:02:28] BOT HIT webhook request received
[2026-04-15 14:02:28] sendMessage response: {"ok":true,"result":{"message_id":5717,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776261748,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-04-15 14:02:45] BOT HIT webhook request received
[2026-04-15 14:02:45] sendMessage response: {"ok":true,"result":{"message_id":5719,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776261765,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-04-15 14:03:03] BOT HIT webhook request received
[2026-04-15 14:03:04] sendMessage response: {"ok":true,"result":{"message_id":5721,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776261784,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-04-15 14:08:06] BOT HIT webhook request received
[2026-04-15 14:08:06] sendMessage response: {"ok":true,"result":{"message_id":5723,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776262086,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKT0A5E0D1D\nFull Name: Abdul Hanan\nEmail: abdhannanhussain@gmail.com\nContact Number: +923211293973\nSubject: Account Access problem\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":105,"length":26,"type":"email"},{"offset":148,"length":13,"type":"phone_number"}]}}
[2026-04-15 14:08:07] sendMessage response: {"ok":true,"result":{"message_id":5724,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776262087,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-15 16:29:59] BOT HIT webhook request received
[2026-04-15 16:29:59] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 16:30:00] sendMessage response: {"ok":true,"result":{"message_id":5727,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776270600,"text":"Thank you. Your confirmation has been recorded successfully.\n\nFinoviapay Security Monitoring"}}
[2026-04-15 16:32:40] BOT HIT webhook request received
[2026-04-15 16:32:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 16:32:41] sendMessage response: {"ok":true,"result":{"message_id":5729,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776270761,"text":"Thank you. Your report has been recorded and forwarded for review.\n\nIf this activity was unauthorized, our team may contact you shortly.\n\nFinoviapay Security Monitoring"}}
[2026-04-15 16:32:53] BOT HIT webhook request received
[2026-04-15 16:32:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 17:40:33] BOT HIT webhook request received
[2026-04-15 17:40:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 17:40:34] sendMessage response: {"ok":true,"result":{"message_id":5731,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776274834,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-15 17:41:52] BOT HIT webhook request received
[2026-04-15 17:41:53] sendMessage response: {"ok":true,"result":{"message_id":5733,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776274913,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-15 17:41:54] BOT HIT webhook request received
[2026-04-15 17:41:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 17:41:55] sendMessage response: {"ok":true,"result":{"message_id":5734,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776274915,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-15 17:42:14] BOT HIT webhook request received
[2026-04-15 17:42:14] sendMessage response: {"ok":true,"result":{"message_id":5736,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776274934,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-15 17:42:17] BOT HIT webhook request received
[2026-04-15 17:42:17] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-15 17:42:17] DOB verification blocked match=no
[2026-04-15 17:42:17] DOB verification active/general match=yes user_id=25 status=active
[2026-04-15 17:42:18] sendMessage response: {"ok":true,"result":{"message_id":5738,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776274938,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-15 17:42:39] BOT HIT webhook request received
[2026-04-15 17:42:39] sendMessage response: {"ok":true,"result":{"message_id":5740,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776274959,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-15 17:42:40] sendMessage response: {"ok":true,"result":{"message_id":5741,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776274960,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-15 17:42:40] sendMessage response: {"ok":true,"result":{"message_id":5742,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776274960,"text":"\u26a0\ufe0f FinoviaPay Verification Notice\n\nA verification request is currently pending for your account.\n\nDepartment: AML, KYC Verification & Security Department\n\nRequired Verification Items:\n\u2022 Proof of Address (Re-upload Required)\n\nPlease complete the requested verification through the secure upload option below.","reply_markup":{"inline_keyboard":[[{"text":"Open Verification Upload","callback_data":"kyc_open_request"}]]}}}
[2026-04-15 17:42:56] BOT HIT webhook request received
[2026-04-15 17:42:57] sendMessage response: {"ok":true,"result":{"message_id":5743,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776274977,"text":"FinoviaPay Verification Upload\n\nDepartment: AML, KYC Verification & Security Department\n\nRequired Verification Items:\n\u2022 Proof of Address (Re-upload Required)\n\nPlease complete the required verification items one by one through this secure FinoviaPay Telegram support channel."}}
[2026-04-15 17:42:57] sendMessage response: {"ok":true,"result":{"message_id":5744,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776274977,"text":"Step 1 of 1\nProof of Address Re-upload Required\n\nOfficer Comment:\nPlease upload English document\n\nPlease upload your proof of address document.\n\nAccepted examples include a utility bill, bank statement, or government-issued address letter."}}
[2026-04-15 17:43:44] BOT HIT webhook request received
[2026-04-15 17:43:45] sendMessage response: {"ok":true,"result":{"message_id":5746,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776275025,"text":"\u2705 Proof of Address has been received successfully.\n\nStep 1 of 1 has been completed successfully."}}
[2026-04-15 17:43:45] sendMessage response: {"ok":true,"result":{"message_id":5747,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776275025,"text":"\u2705 Verification Upload Completed\n\nYour requested verification documents have been successfully uploaded to the FinoviaPay system.\n\nVerification Reference ID: KYC-FP-000012\nDepartment: AML, KYC Verification & Security Department\n\nOur assigned officer will review your submitted files and will inform you as soon as possible regarding the outcome of your verification review."}}
[2026-04-15 17:45:05] BOT HIT webhook request received
[2026-04-15 17:45:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 17:45:06] sendMessage response: {"ok":true,"result":{"message_id":5748,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776275106,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-04-15 18:20:20] BOT HIT webhook request received
[2026-04-15 18:20:20] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 18:20:20] sendMessage response: {"ok":true,"result":{"message_id":5751,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776277220,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-15 20:13:53] BOT HIT webhook request received
[2026-04-15 20:13:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 20:13:54] sendMessage response: {"ok":true,"result":{"message_id":5754,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776284034,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-15 20:13:57] BOT HIT webhook request received
[2026-04-15 20:13:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 20:13:58] sendMessage response: {"ok":true,"result":{"message_id":5755,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776284038,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-15 20:35:20] BOT HIT webhook request received
[2026-04-15 20:35:21] sendMessage response: {"ok":true,"result":{"message_id":5757,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776285321,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-15 20:35:22] BOT HIT webhook request received
[2026-04-15 20:35:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 20:35:24] sendMessage response: {"ok":true,"result":{"message_id":5758,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776285323,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-15 20:35:26] BOT HIT webhook request received
[2026-04-15 20:35:26] sendMessage response: {"ok":true,"result":{"message_id":5760,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776285326,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-15 20:36:51] BOT HIT webhook request received
[2026-04-15 20:36:51] sendMessage response: {"ok":true,"result":{"message_id":5762,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776285411,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-15 20:36:53] BOT HIT webhook request received
[2026-04-15 20:36:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 20:36:53] sendMessage response: {"ok":true,"result":{"message_id":5763,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776285413,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-15 20:36:57] BOT HIT webhook request received
[2026-04-15 20:36:57] sendMessage response: {"ok":true,"result":{"message_id":5765,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776285417,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-15 20:37:07] BOT HIT webhook request received
[2026-04-15 20:37:07] DOB verification full matches=[{"id":"26","name":"Hsgdge Sgegdge","mobile":"+34111111117","dob":"2025-08-09","status":"active","block_reason_category":"none","account_number":"ES5089609113924139484715"}]
[2026-04-15 20:37:07] DOB verification blocked match=no
[2026-04-15 20:37:07] DOB verification active/general match=yes user_id=26 status=active
[2026-04-15 20:37:10] sendMessage response: {"ok":true,"result":{"message_id":5767,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776285430,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nk***********3@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":23,"type":"url"},{"offset":225,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-15 20:37:27] BOT HIT webhook request received
[2026-04-15 20:37:27] sendMessage response: {"ok":true,"result":{"message_id":5769,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776285447,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-15 20:37:28] sendMessage response: {"ok":true,"result":{"message_id":5770,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776285447,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nHsgdge Sgegdge\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nk***********3@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES5089609113924139484715\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":23,"type":"url"},{"offset":291,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-15 20:38:15] BOT HIT webhook request received
[2026-04-15 20:38:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 20:38:16] sendMessage response: {"ok":true,"result":{"message_id":5771,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776285496,"text":"\ud83d\udcb8 FinoviaPay Transfer Services\n\nWelcome to FinoviaPay Transfer Services.\n\nPlease select one of the available transfer management options below.","entities":[{"offset":3,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc2 Transfer Management","callback_data":"transfer_management_menu"}],[{"text":"\ud83c\udd98 Support / Help","callback_data":"transfer_services_support_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-15 20:38:18] BOT HIT webhook request received
[2026-04-15 20:38:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 20:38:19] sendMessage response: {"ok":true,"result":{"message_id":5772,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776285499,"text":"\ud83d\udcc2 Transfer Management\n\nPlease select the transfer service you would like to manage.\n\nAvailable categories include International Transfers, SEPA Transfers, and Wallet Transfers.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf0d Int Transfer Management","callback_data":"int_transfer_management_menu"}],[{"text":"\ud83c\uddea\ud83c\uddfa Sepa Transfer Management","callback_data":"sepa_transfer_management_menu"}],[{"text":"\ud83d\udcf2 Wallet Transfer Management","callback_data":"wallet_transfer_management_menu"}],[{"text":"\u21a9\ufe0f Return to Transfer Services","callback_data":"transfer_services_menu"}]]}}}
[2026-04-15 20:38:21] BOT HIT webhook request received
[2026-04-15 20:38:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 20:38:22] sendMessage response: {"ok":true,"result":{"message_id":5773,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776285502,"text":"\ud83c\udf0d International Transfer Management\n\nInternational Transfer services are not enabled by default.\n\nBefore activation, you are required to complete a mandatory verification process, including:\n\u2022 Basic AML information\n\u2022 Identity document verification\n\u2022 Short video identity confirmation\n\nPlease choose one of the options below to proceed.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start Int Transfer Verification","callback_data":"int_transfer_start_verification"}],[{"text":"\ud83d\udcca Verification Status","callback_data":"int_transfer_verification_status"}],[{"text":"\ud83c\udd98 Int Transfer Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-15 20:38:24] BOT HIT webhook request received
[2026-04-15 20:38:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 20:38:25] sendMessage response: {"ok":true,"result":{"message_id":5774,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776285505,"text":"\ud83c\udf0d International Transfer Service Activation\n\nThank you for your interest in activating International Transfer services with FinoviaPay.\n\nFor your security and to comply with international regulatory requirements, this service is not enabled by default.\n\nBefore activation, all customers are required to complete a mandatory verification process, which includes:\n\n\u2022 Basic AML information\n\u2022 Identity document verification\n\u2022 Short video identity confirmation\n\n\u23f1 Estimated completion time: 2\u20133 minutes\n\ud83d\udd52 Review time: 24\u201372 hours\n\nPlease choose an option below to proceed.","entities":[{"offset":3,"length":41,"type":"bold"},{"offset":460,"length":26,"type":"bold"},{"offset":502,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Continue Verification","callback_data":"int_transfer_continue_verification"}],[{"text":"\u274c Cancel","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-15 20:38:27] BOT HIT webhook request received
[2026-04-15 20:38:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 20:38:28] sendMessage response: {"ok":true,"result":{"message_id":5775,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776285508,"text":"Your International Transfer verification session has been cancelled.","reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start Int Transfer Verification","callback_data":"int_transfer_start_verification"}],[{"text":"\ud83d\udcca Verification Status","callback_data":"int_transfer_verification_status"}],[{"text":"\ud83c\udd98 Int Transfer Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-15 20:38:30] BOT HIT webhook request received
[2026-04-15 20:38:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 20:38:31] sendMessage response: {"ok":true,"result":{"message_id":5776,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776285511,"text":"\ud83d\udcc2 Transfer Management\n\nPlease select the transfer service you would like to manage.\n\nAvailable categories include International Transfers, SEPA Transfers, and Wallet Transfers.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf0d Int Transfer Management","callback_data":"int_transfer_management_menu"}],[{"text":"\ud83c\uddea\ud83c\uddfa Sepa Transfer Management","callback_data":"sepa_transfer_management_menu"}],[{"text":"\ud83d\udcf2 Wallet Transfer Management","callback_data":"wallet_transfer_management_menu"}],[{"text":"\u21a9\ufe0f Return to Transfer Services","callback_data":"transfer_services_menu"}]]}}}
[2026-04-15 21:15:47] BOT HIT webhook request received
[2026-04-15 21:15:48] sendMessage response: {"ok":true,"result":{"message_id":5778,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776287748,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-15 21:15:49] BOT HIT webhook request received
[2026-04-15 21:15:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 21:15:50] sendMessage response: {"ok":true,"result":{"message_id":5779,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776287750,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-15 21:15:53] BOT HIT webhook request received
[2026-04-15 21:15:53] sendMessage response: {"ok":true,"result":{"message_id":5781,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776287753,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-15 21:15:57] BOT HIT webhook request received
[2026-04-15 21:15:57] DOB verification full matches=[{"id":"26","name":"Hsgdge Sgegdge","mobile":"+34111111117","dob":"2025-08-09","status":"active","block_reason_category":"none","account_number":"ES5089609113924139484715"}]
[2026-04-15 21:15:57] DOB verification blocked match=no
[2026-04-15 21:15:57] DOB verification active/general match=yes user_id=26 status=active
[2026-04-15 21:15:58] sendMessage response: {"ok":true,"result":{"message_id":5783,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776287758,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nk***********3@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":23,"type":"url"},{"offset":225,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-15 21:16:16] BOT HIT webhook request received
[2026-04-15 21:16:16] sendMessage response: {"ok":true,"result":{"message_id":5785,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776287776,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-15 21:16:17] sendMessage response: {"ok":true,"result":{"message_id":5786,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776287777,"text":"\ud83d\udee1\ufe0f FinoviaPay Identity Verification Required\n\nDear Customer Hsgdge Sgegdge,\n\nWelcome to FinoviaPay protected Telegram banking services.\n\nBefore you can continue using transfers, card services, support tools, notifications, balance review, and other protected banking options, your KYC verification must be completed successfully in line with our customer protection and compliance standards.\n\nYour present verification status is shown below:\n\u2022 KYC Status: Not Submitted\n\nFor your account security, professional banking menu access is temporarily restricted until verification has been completed and approved by the authorized review team.\n\nPlease begin your KYC verification using the secure button below. Once your documents are submitted and approved, your full FinoviaPay banking menu will be activated automatically.\n\nThank you for choosing FinoviaPay.","entities":[{"offset":4,"length":41,"type":"bold"},{"offset":61,"length":14,"type":"bold"},{"offset":445,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start KYC Verification","callback_data":"start_kyc_verification"}]]}}}
[2026-04-15 21:26:29] BOT HIT webhook request received
[2026-04-15 21:26:29] sendMessage response: {"ok":true,"result":{"message_id":5788,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776288389,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-15 21:26:31] BOT HIT webhook request received
[2026-04-15 21:26:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 21:26:32] sendMessage response: {"ok":true,"result":{"message_id":5789,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776288392,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-15 21:26:35] BOT HIT webhook request received
[2026-04-15 21:26:35] sendMessage response: {"ok":true,"result":{"message_id":5791,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776288395,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-15 21:26:38] BOT HIT webhook request received
[2026-04-15 21:26:38] DOB verification full matches=[{"id":"26","name":"Hsgdge Sgegdge","mobile":"+34111111117","dob":"2025-08-09","status":"active","block_reason_category":"none","account_number":"ES5089609113924139484715"}]
[2026-04-15 21:26:38] DOB verification blocked match=no
[2026-04-15 21:26:38] DOB verification active/general match=yes user_id=26 status=active
[2026-04-15 21:26:39] sendMessage response: {"ok":true,"result":{"message_id":5793,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776288399,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nk***********3@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":23,"type":"url"},{"offset":225,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-15 21:26:53] BOT HIT webhook request received
[2026-04-15 21:26:54] sendMessage response: {"ok":true,"result":{"message_id":5795,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776288414,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-15 21:26:54] sendMessage response: {"ok":true,"result":{"message_id":5796,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776288414,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nHsgdge Sgegdge\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nk***********3@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES5089609113924139484715\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":23,"type":"url"},{"offset":291,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-15 21:27:11] BOT HIT webhook request received
[2026-04-15 21:27:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 21:27:12] sendMessage response: {"ok":true,"result":{"message_id":5797,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776288432,"text":"\ud83d\udcb8 FinoviaPay Transfer Services\n\nWelcome to FinoviaPay Transfer Services.\n\nPlease select one of the available transfer management options below.","entities":[{"offset":3,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc2 Transfer Management","callback_data":"transfer_management_menu"}],[{"text":"\ud83c\udd98 Support / Help","callback_data":"transfer_services_support_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-15 21:29:05] BOT HIT webhook request received
[2026-04-15 21:29:06] sendMessage response: {"ok":true,"result":{"message_id":5799,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776288546,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-15 21:29:07] BOT HIT webhook request received
[2026-04-15 21:29:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 21:29:08] sendMessage response: {"ok":true,"result":{"message_id":5800,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776288548,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-15 21:29:21] BOT HIT webhook request received
[2026-04-15 21:29:21] sendMessage response: {"ok":true,"result":{"message_id":5802,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776288561,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-15 21:29:25] BOT HIT webhook request received
[2026-04-15 21:29:25] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-15 21:29:25] DOB verification blocked match=no
[2026-04-15 21:29:25] DOB verification active/general match=yes user_id=25 status=active
[2026-04-15 21:29:26] sendMessage response: {"ok":true,"result":{"message_id":5804,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776288565,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-15 21:31:02] BOT HIT webhook request received
[2026-04-15 21:31:02] sendMessage response: {"ok":true,"result":{"message_id":5807,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776288662,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-15 21:31:03] BOT HIT webhook request received
[2026-04-15 21:31:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 21:31:04] sendMessage response: {"ok":true,"result":{"message_id":5808,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776288664,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-15 21:31:09] BOT HIT webhook request received
[2026-04-15 21:31:09] BOT HIT webhook request received
[2026-04-15 21:31:09] sendMessage response: {"ok":true,"result":{"message_id":5810,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776288669,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-15 21:31:09] sendMessage response: {"ok":true,"result":{"message_id":5811,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776288669,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-15 21:31:10] sendMessage response: {"ok":true,"result":{"message_id":5812,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776288670,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-15 21:31:11] BOT HIT webhook request received
[2026-04-15 21:31:11] DOB verification full matches=[{"id":"26","name":"Hsgdge Sgegdge","mobile":"+34111111117","dob":"2025-08-09","status":"active","block_reason_category":"none","account_number":"ES5089609113924139484715"}]
[2026-04-15 21:31:11] DOB verification blocked match=no
[2026-04-15 21:31:11] DOB verification active/general match=yes user_id=26 status=active
[2026-04-15 21:31:12] sendMessage response: {"ok":true,"result":{"message_id":5814,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776288671,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nk***********3@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":23,"type":"url"},{"offset":225,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-15 21:31:14] BOT HIT webhook request received
[2026-04-15 21:31:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 21:31:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 21:31:16] sendMessage response: {"ok":true,"result":{"message_id":5815,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776288676,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-15 21:31:19] BOT HIT webhook request received
[2026-04-15 21:31:20] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 21:31:20] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 21:31:21] sendMessage response: {"ok":true,"result":{"message_id":5816,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776288681,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-15 21:31:27] BOT HIT webhook request received
[2026-04-15 21:31:27] sendMessage response: {"ok":true,"result":{"message_id":5818,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776288687,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-15 21:31:28] sendMessage response: {"ok":true,"result":{"message_id":5819,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776288688,"text":"\ud83d\udee1\ufe0f Identity Verification Required\n\nDear Hsgdge Sgegdge,\n\nWelcome to FinoviaPay.\n\nIn order to maintain a secure banking environment and comply with international financial regulations, identity verification is required before full account access can be granted.\n\nThis process includes Know Your Customer (KYC) and Anti-Money Laundering (AML) checks, which are standard procedures followed by financial institutions to protect customers, prevent unauthorized activity, and support regulatory compliance.\n\nYour current verification status is shown below:\n\u2022 Verification Status: Not Submitted\n\nWhy this verification is required:\n\u2022 To confirm your identity and help protect your account\n\u2022 To prevent fraud, identity misuse, and suspicious activity\n\u2022 To support secure transactions and account protection measures\n\u2022 To comply with financial security, risk management, and regulatory requirements\n\nFor your security, access to certain account services is temporarily limited until your verification has been successfully completed and approved.\n\nPlease proceed with your verification using the secure option below. Once your verification is approved, access to eligible account services will be restored automatically.\n\nThank you for your cooperation.","entities":[{"offset":4,"length":30,"type":"bold"},{"offset":41,"length":14,"type":"bold"},{"offset":285,"length":24,"type":"bold"},{"offset":314,"length":27,"type":"bold"},{"offset":555,"length":20,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start KYC Verification","callback_data":"start_kyc_verification"}]]}}}
[2026-04-15 21:31:28] BOT HIT webhook request received
[2026-04-15 21:31:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 21:31:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 21:31:30] sendMessage response: {"ok":true,"result":{"message_id":5820,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776288690,"text":"\ud83d\udcb3 My Physical Card\n\nNo physical card order record is currently available for your verified FinoviaPay account.\n\nIf you would like to request a new card or need assistance, please select one of the service options below.","entities":[{"offset":3,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}]]}}}
[2026-04-15 21:32:10] BOT HIT webhook request received
[2026-04-15 21:32:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 21:32:11] sendMessage response: {"ok":true,"result":{"message_id":5821,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776288731,"text":"There is currently no pending verification request linked to your FinoviaPay account.\n\nIf you believe this is an error, please contact a FinoviaPay Support Officer."}}
[2026-04-15 21:32:12] BOT HIT webhook request received
[2026-04-15 21:32:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 21:32:13] sendMessage response: {"ok":true,"result":{"message_id":5822,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776288733,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-04-15 21:32:50] BOT HIT webhook request received
[2026-04-15 21:32:50] sendMessage response: {"ok":true,"result":{"message_id":5824,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776288770,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-15 21:32:52] BOT HIT webhook request received
[2026-04-15 21:32:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 21:32:54] sendMessage response: {"ok":true,"result":{"message_id":5825,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776288774,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-15 21:33:00] BOT HIT webhook request received
[2026-04-15 21:33:00] sendMessage response: {"ok":true,"result":{"message_id":5827,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776288780,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-15 21:33:05] BOT HIT webhook request received
[2026-04-15 21:33:05] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-15 21:33:05] DOB verification blocked match=no
[2026-04-15 21:33:05] DOB verification active/general match=yes user_id=5 status=active
[2026-04-15 21:33:06] sendMessage response: {"ok":true,"result":{"message_id":5829,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776288786,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-15 21:33:24] BOT HIT webhook request received
[2026-04-15 21:33:25] sendMessage response: {"ok":true,"result":{"message_id":5831,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776288805,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-15 21:33:25] sendMessage response: {"ok":true,"result":{"message_id":5832,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776288805,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":26,"type":"url"},{"offset":294,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-15 21:33:30] BOT HIT webhook request received
[2026-04-15 21:33:30] sendMessage response: {"ok":true,"result":{"message_id":5833,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776288810,"text":"Welcome to the FinoviaPay Digital Wallet Transfer Assistance Center.\n\nPlease choose one of the options below to check your transfer status, report an issue, create a support ticket, or connect with a Wallet Transfer Support Officer.\n\nAll support options below are provided through our secure digital banking support system.","reply_markup":{"inline_keyboard":[[{"text":"Transfer Status","callback_data":"wt_status"},{"text":"Report Transfer Issue","callback_data":"wt_issue"}],[{"text":"Create Wallet Transfer Ticket","callback_data":"wt_ticket"},{"text":"Talk to Transfer Officer","callback_data":"wt_agent"}],[{"text":"Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-15 21:33:35] BOT HIT webhook request received
[2026-04-15 21:33:44] BOT HIT webhook request received
[2026-04-15 21:52:05] BOT HIT webhook request received
[2026-04-15 21:52:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 21:52:06] sendMessage response: {"ok":true,"result":{"message_id":5835,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776289926,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-15 21:55:05] BOT HIT webhook request received
[2026-04-15 21:55:05] sendMessage response: {"ok":true,"result":{"message_id":5838,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776290105,"text":"\u26a0\ufe0f Unable to Process Request\n\nWe could not match your message to any active FinoviaPay service or ongoing request at this time.\n\nPlease use the available menu options or select the appropriate banking service before sending your message.","entities":[{"offset":3,"length":25,"type":"bold"}]}}
[2026-04-15 21:56:13] BOT HIT webhook request received
[2026-04-15 21:56:13] sendMessage response: {"ok":true,"result":{"message_id":5840,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776290173,"text":"\u26a0\ufe0f Unable to Process Request\n\nWe could not match your message to any active FinoviaPay service or ongoing request at this time.\n\nPlease use the available menu options or select the appropriate banking service before sending your message.","entities":[{"offset":3,"length":25,"type":"bold"}]}}
[2026-04-15 21:56:35] BOT HIT webhook request received
[2026-04-15 21:56:36] sendMessage response: {"ok":true,"result":{"message_id":5842,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776290196,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-15 21:56:37] BOT HIT webhook request received
[2026-04-15 21:56:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 21:56:38] sendMessage response: {"ok":true,"result":{"message_id":5843,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776290198,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-15 21:56:53] BOT HIT webhook request received
[2026-04-15 21:56:54] sendMessage response: {"ok":true,"result":{"message_id":5845,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776290214,"text":"The mobile number you entered could not be matched with our registered system records.\n\nPlease review your number carefully and try again.\n\nIf you would still like to speak with one of our banker officers, please select the option below.","reply_markup":{"inline_keyboard":[[{"text":"Try Again","callback_data":"retry_mobile"},{"text":"Talk to Banker Officer","callback_data":"talk_to_agent_unverified"}]]}}}
[2026-04-15 21:57:06] BOT HIT webhook request received
[2026-04-15 21:57:07] sendMessage response: {"ok":true,"result":{"message_id":5847,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776290227,"text":"\u26a0\ufe0f Unable to Process Request\n\nWe could not match your message to any active FinoviaPay service or ongoing request at this time.\n\nPlease use the available menu options or select the appropriate banking service before sending your message.","entities":[{"offset":3,"length":25,"type":"bold"}]}}
[2026-04-15 21:57:20] BOT HIT webhook request received
[2026-04-15 21:57:20] sendMessage response: {"ok":true,"result":{"message_id":5849,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776290240,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-15 21:57:21] BOT HIT webhook request received
[2026-04-15 21:57:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 21:57:22] sendMessage response: {"ok":true,"result":{"message_id":5850,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776290242,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-15 21:57:34] BOT HIT webhook request received
[2026-04-15 21:57:34] sendMessage response: {"ok":true,"result":{"message_id":5852,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776290254,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-15 21:57:57] BOT HIT webhook request received
[2026-04-15 21:57:57] DOB verification full matches=[{"id":"27","name":"Abdul Hanan","mobile":"+923211293973","dob":"2003-12-03","status":"active","block_reason_category":"none","account_number":"ES5838275311756567373229"}]
[2026-04-15 21:57:57] DOB verification blocked match=no
[2026-04-15 21:57:57] DOB verification active/general match=yes user_id=27 status=active
[2026-04-15 21:57:57] sendMessage response: {"ok":true,"result":{"message_id":5854,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776290277,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-15 21:58:37] BOT HIT webhook request received
[2026-04-15 21:58:37] sendMessage response: {"ok":true,"result":{"message_id":5856,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776290317,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-15 21:58:38] sendMessage response: {"ok":true,"result":{"message_id":5857,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776290317,"text":"\ud83d\udee1\ufe0f Identity Verification Required\n\nDear Abdul Hanan,\n\nWelcome to FinoviaPay.\n\nIn order to maintain a secure banking environment and comply with international financial regulations, identity verification is required before full account access can be granted.\n\nThis process includes Know Your Customer (KYC) and Anti-Money Laundering (AML) checks, which are standard procedures followed by financial institutions to protect customers, prevent unauthorized activity, and support regulatory compliance.\n\nYour current verification status is shown below:\n\u2022 Verification Status: Not Submitted\n\nWhy this verification is required:\n\u2022 To confirm your identity and help protect your account\n\u2022 To prevent fraud, identity misuse, and suspicious activity\n\u2022 To support secure transactions and account protection measures\n\u2022 To comply with financial security, risk management, and regulatory requirements\n\nFor your security, access to certain account services is temporarily limited until your verification has been successfully completed and approved.\n\nPlease proceed with your verification using the secure option below. Once your verification is approved, access to eligible account services will be restored automatically.\n\nThank you for your cooperation.","entities":[{"offset":4,"length":30,"type":"bold"},{"offset":41,"length":11,"type":"bold"},{"offset":282,"length":24,"type":"bold"},{"offset":311,"length":27,"type":"bold"},{"offset":552,"length":20,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start KYC Verification","callback_data":"start_kyc_verification"}]]}}}
[2026-04-15 21:59:53] BOT HIT webhook request received
[2026-04-15 21:59:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 21:59:54] sendMessage response: {"ok":true,"result":{"message_id":5858,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776290394,"text":"There is currently no pending verification request linked to your FinoviaPay account.\n\nIf you believe this is an error, please contact a FinoviaPay Support Officer."}}
[2026-04-15 22:00:08] BOT HIT webhook request received
[2026-04-15 22:00:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 22:00:09] sendMessage response: {"ok":true,"result":{"message_id":5859,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776290409,"text":"There is currently no pending verification request linked to your FinoviaPay account.\n\nIf you believe this is an error, please contact a FinoviaPay Support Officer."}}
[2026-04-15 22:00:36] BOT HIT webhook request received
[2026-04-15 22:00:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 22:00:37] sendMessage response: {"ok":true,"result":{"message_id":5860,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776290436,"text":"\ud83d\udee1\ufe0f Identity Verification Required\n\nDear Abdul Hanan,\n\nWelcome to FinoviaPay.\n\nIn order to maintain a secure banking environment and comply with international financial regulations, identity verification is required before full account access can be granted.\n\nThis process includes Know Your Customer (KYC) and Anti-Money Laundering (AML) checks, which are standard procedures followed by financial institutions to protect customers, prevent unauthorized activity, and support regulatory compliance.\n\nYour current verification status is shown below:\n\u2022 Verification Status: Not Submitted\n\nWhy this verification is required:\n\u2022 To confirm your identity and help protect your account\n\u2022 To prevent fraud, identity misuse, and suspicious activity\n\u2022 To support secure transactions and account protection measures\n\u2022 To comply with financial security, risk management, and regulatory requirements\n\nFor your security, access to certain account services is temporarily limited until your verification has been successfully completed and approved.\n\nPlease proceed with your verification using the secure option below. Once your verification is approved, access to eligible account services will be restored automatically.\n\nThank you for your cooperation.","entities":[{"offset":4,"length":30,"type":"bold"},{"offset":41,"length":11,"type":"bold"},{"offset":282,"length":24,"type":"bold"},{"offset":311,"length":27,"type":"bold"},{"offset":552,"length":20,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start KYC Verification","callback_data":"start_kyc_verification"}]]}}}
[2026-04-15 22:00:42] BOT HIT webhook request received
[2026-04-15 22:00:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 22:00:43] sendMessage response: {"ok":true,"result":{"message_id":5861,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776290443,"text":"There is currently no pending verification request linked to your FinoviaPay account.\n\nIf you believe this is an error, please contact a FinoviaPay Support Officer."}}
[2026-04-15 22:00:59] BOT HIT webhook request received
[2026-04-15 22:01:02] BOT HIT webhook request received
[2026-04-15 22:01:03] sendMessage response: {"ok":true,"result":{"message_id":5864,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776290463,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-15 22:01:09] BOT HIT webhook request received
[2026-04-15 22:01:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 22:01:10] sendMessage response: {"ok":true,"result":{"message_id":5865,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776290470,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-15 22:01:23] BOT HIT webhook request received
[2026-04-15 22:01:24] sendMessage response: {"ok":true,"result":{"message_id":5867,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776290484,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-15 22:01:38] BOT HIT webhook request received
[2026-04-15 22:01:38] DOB verification full matches=[{"id":"27","name":"Abdul Hanan","mobile":"+923211293973","dob":"2003-12-03","status":"active","block_reason_category":"none","account_number":"ES5838275311756567373229"}]
[2026-04-15 22:01:38] DOB verification blocked match=no
[2026-04-15 22:01:38] DOB verification active/general match=yes user_id=27 status=active
[2026-04-15 22:01:39] sendMessage response: {"ok":true,"result":{"message_id":5870,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776290498,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-15 22:02:20] BOT HIT webhook request received
[2026-04-15 22:02:20] sendMessage response: {"ok":true,"result":{"message_id":5872,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776290540,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-15 22:02:21] sendMessage response: {"ok":true,"result":{"message_id":5873,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776290541,"text":"\ud83d\udee1\ufe0f Identity Verification Required\n\nDear Abdul Hanan,\n\nWelcome to FinoviaPay.\n\nIn order to maintain a secure banking environment and comply with international financial regulations, identity verification is required before full account access can be granted.\n\nThis process includes Know Your Customer (KYC) and Anti-Money Laundering (AML) checks, which are standard procedures followed by financial institutions to protect customers, prevent unauthorized activity, and support regulatory compliance.\n\nYour current verification status is shown below:\n\u2022 Verification Status: Not Submitted\n\nWhy this verification is required:\n\u2022 To confirm your identity and help protect your account\n\u2022 To prevent fraud, identity misuse, and suspicious activity\n\u2022 To support secure transactions and account protection measures\n\u2022 To comply with financial security, risk management, and regulatory requirements\n\nFor your security, access to certain account services is temporarily limited until your verification has been successfully completed and approved.\n\nPlease proceed with your verification using the secure option below. Once your verification is approved, access to eligible account services will be restored automatically.\n\nThank you for your cooperation.","entities":[{"offset":4,"length":30,"type":"bold"},{"offset":41,"length":11,"type":"bold"},{"offset":282,"length":24,"type":"bold"},{"offset":311,"length":27,"type":"bold"},{"offset":552,"length":20,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start KYC Verification","callback_data":"start_kyc_verification"}]]}}}
[2026-04-15 22:02:24] BOT HIT webhook request received
[2026-04-15 22:02:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 22:02:25] sendMessage response: {"ok":true,"result":{"message_id":5874,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776290545,"text":"There is currently no pending verification request linked to your FinoviaPay account.\n\nIf you believe this is an error, please contact a FinoviaPay Support Officer."}}
[2026-04-15 22:06:17] BOT HIT webhook request received
[2026-04-15 22:06:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 22:06:18] sendMessage response: {"ok":true,"result":{"message_id":5876,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776290778,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-15 22:06:34] BOT HIT webhook request received
[2026-04-15 22:06:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 22:06:36] sendMessage response: {"ok":true,"result":{"message_id":5877,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776290796,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-15 22:08:46] BOT HIT webhook request received
[2026-04-15 22:08:46] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 22:08:47] sendMessage response: {"ok":true,"result":{"message_id":5879,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776290927,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-15 22:09:03] BOT HIT webhook request received
[2026-04-15 22:09:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 22:09:04] sendMessage response: {"ok":true,"result":{"message_id":5880,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776290944,"text":"\ud83c\udf96\ufe0f FinoviaPay Premium Support Centre\n\nPlease choose your preferred service channel below for banking assistance, priority guidance, or support ticket submission.","entities":[{"offset":4,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcac Live Support Desk","callback_data":"support_help_live_chat"}],[{"text":"\ud83c\udfab Open Support Ticket","callback_data":"support_help_create_ticket"}],[{"text":"\ud83d\udce9 General Banking Guidance","callback_data":"support_help_live_chat"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-15 22:09:19] BOT HIT webhook request received
[2026-04-15 22:09:20] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 22:09:20] sendMessage response: {"ok":true,"result":{"message_id":5881,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776290960,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-15 22:09:33] BOT HIT webhook request received
[2026-04-15 22:09:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 22:09:34] sendMessage response: {"ok":true,"result":{"message_id":5882,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776290974,"text":"To create your support ticket, please enter your full name."}}
[2026-04-15 22:09:43] BOT HIT webhook request received
[2026-04-15 22:09:43] sendMessage response: {"ok":true,"result":{"message_id":5884,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776290983,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-04-15 22:09:51] BOT HIT webhook request received
[2026-04-15 22:09:51] sendMessage response: {"ok":true,"result":{"message_id":5886,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776290991,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-04-15 22:10:02] BOT HIT webhook request received
[2026-04-15 22:10:02] sendMessage response: {"ok":true,"result":{"message_id":5888,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776291002,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-04-15 22:10:12] BOT HIT webhook request received
[2026-04-15 22:10:12] sendMessage response: {"ok":true,"result":{"message_id":5890,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776291012,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-04-15 22:10:20] BOT HIT webhook request received
[2026-04-15 22:10:20] sendMessage response: {"ok":true,"result":{"message_id":5892,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776291020,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-15 22:10:49] BOT HIT webhook request received
[2026-04-15 22:10:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 22:10:50] sendMessage response: {"ok":true,"result":{"message_id":5893,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776291050,"text":"\ud83c\udf96\ufe0f FinoviaPay Premium Support Centre\n\nPlease choose your preferred service channel below for banking assistance, priority guidance, or support ticket submission.","entities":[{"offset":4,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcac Live Support Desk","callback_data":"support_help_live_chat"}],[{"text":"\ud83c\udfab Open Support Ticket","callback_data":"support_help_create_ticket"}],[{"text":"\ud83d\udce9 General Banking Guidance","callback_data":"support_help_live_chat"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-15 22:10:54] BOT HIT webhook request received
[2026-04-15 22:10:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 22:10:55] sendMessage response: {"ok":true,"result":{"message_id":5894,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776291055,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-15 22:10:57] BOT HIT webhook request received
[2026-04-15 22:10:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 22:10:58] sendMessage response: {"ok":true,"result":{"message_id":5895,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776291058,"text":"To create your support ticket, please enter your full name."}}
[2026-04-15 22:11:08] BOT HIT webhook request received
[2026-04-15 22:11:25] BOT HIT webhook request received
[2026-04-15 22:11:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 22:11:26] sendMessage response: {"ok":true,"result":{"message_id":5898,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776291086,"text":"\ud83d\udee1\ufe0f Identity Verification Required\n\nDear Abdul Hanan,\n\nWelcome to FinoviaPay.\n\nIn order to maintain a secure banking environment and comply with international financial regulations, identity verification is required before full account access can be granted.\n\nThis process includes Know Your Customer (KYC) and Anti-Money Laundering (AML) checks, which are standard procedures followed by financial institutions to protect customers, prevent unauthorized activity, and support regulatory compliance.\n\nYour current verification status is shown below:\n\u2022 Verification Status: Not Submitted\n\nWhy this verification is required:\n\u2022 To confirm your identity and help protect your account\n\u2022 To prevent fraud, identity misuse, and suspicious activity\n\u2022 To support secure transactions and account protection measures\n\u2022 To comply with financial security, risk management, and regulatory requirements\n\nFor your security, access to certain account services is temporarily limited until your verification has been successfully completed and approved.\n\nPlease proceed with your verification using the secure option below. Once your verification is approved, access to eligible account services will be restored automatically.\n\nThank you for your cooperation.","entities":[{"offset":4,"length":30,"type":"bold"},{"offset":41,"length":11,"type":"bold"},{"offset":282,"length":24,"type":"bold"},{"offset":311,"length":27,"type":"bold"},{"offset":552,"length":20,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start KYC Verification","callback_data":"start_kyc_verification"}]]}}}
[2026-04-15 22:11:32] BOT HIT webhook request received
[2026-04-15 22:11:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 22:11:33] sendMessage response: {"ok":true,"result":{"message_id":5899,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776291093,"text":"There is currently no pending verification request linked to your FinoviaPay account.\n\nIf you believe this is an error, please contact a FinoviaPay Support Officer."}}
[2026-04-15 22:16:28] BOT HIT webhook request received
[2026-04-15 22:16:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 22:16:29] sendMessage response: {"ok":true,"result":{"message_id":5901,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776291389,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-15 22:17:50] BOT HIT webhook request received
[2026-04-15 22:18:02] BOT HIT webhook request received
[2026-04-15 22:18:02] sendMessage response: {"ok":true,"result":{"message_id":5905,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776291482,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKTE3D73CA8\nFull Name: Abdul Hanan\nEmail: abdhannanhussain@gmail.com\nContact Number: +923211293973\nSubject: Account Access problem\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":105,"length":26,"type":"email"},{"offset":148,"length":13,"type":"phone_number"}]}}
[2026-04-15 22:18:03] sendMessage response: {"ok":true,"result":{"message_id":5906,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776291483,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-15 22:26:17] BOT HIT webhook request received
[2026-04-15 22:26:17] sendMessage response: {"ok":true,"result":{"message_id":5908,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776291977,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-15 22:26:19] BOT HIT webhook request received
[2026-04-15 22:26:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 22:26:20] sendMessage response: {"ok":true,"result":{"message_id":5909,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776291980,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-15 22:26:31] BOT HIT webhook request received
[2026-04-15 22:26:32] sendMessage response: {"ok":true,"result":{"message_id":5911,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776291991,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-15 22:26:36] BOT HIT webhook request received
[2026-04-15 22:26:36] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-15 22:26:36] DOB verification blocked match=no
[2026-04-15 22:26:36] DOB verification active/general match=yes user_id=25 status=active
[2026-04-15 22:26:37] sendMessage response: {"ok":true,"result":{"message_id":5913,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776291997,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-15 22:26:57] BOT HIT webhook request received
[2026-04-15 22:26:57] sendMessage response: {"ok":true,"result":{"message_id":5915,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776292017,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-15 22:26:58] sendMessage response: {"ok":true,"result":{"message_id":5916,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776292017,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-15 22:27:01] BOT HIT webhook request received
[2026-04-15 22:27:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 22:27:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 22:27:02] sendMessage response: {"ok":true,"result":{"message_id":5917,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776292022,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-15 22:27:04] BOT HIT webhook request received
[2026-04-15 22:27:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 22:27:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 22:27:06] sendMessage response: {"ok":true,"result":{"message_id":5918,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776292026,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-15 22:27:27] BOT HIT webhook request received
[2026-04-15 22:27:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 22:27:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 22:27:28] sendMessage response: {"ok":true,"result":{"message_id":5919,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776292048,"text":"\ud83d\udcb3 My Physical Card\n\n\u250f\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2513\n\u2503  FINOVIAPAY DIGITAL BANKING   \u2503\n\u2503  VISA SIGNATURE               \u2503\n\u2503                                \u2503\n\u2503  \u2022\u2022\u2022\u2022  \u2022\u2022\u2022\u2022  \u2503\n\u2503                                \u2503\n\u2503  CARD HOLDER                   \u2503\n\u2503  SADAF HUSSAIN               \u2503\n\u2503                                \u2503\n\u2503  PLAN   GOLD \ud83e\ude99           \u2503\n\u2503  STATUS PENDING FOR APPROVAL\u2503\n\u2503                                \u2503\n\u2503  REF FNP-CARD-260415-869E2X   \u2503\n\u2517\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u251b\nCard Holder\nSadaf Hussain\n\nCard Plan\nGold \ud83e\ude99\n\nCurrent Card Status\nPending for Approval\n\nDelivery Date\nNot Available Yet\n\nCard Shipped By\nNot Available Yet\n\nPlease select your card record below to review the complete banking details.","entities":[{"offset":3,"length":16,"type":"bold"},{"offset":21,"length":458,"type":"pre"},{"offset":480,"length":11,"type":"bold"},{"offset":507,"length":9,"type":"bold"},{"offset":526,"length":19,"type":"bold"},{"offset":568,"length":13,"type":"bold"},{"offset":601,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e Open Card Record 1","callback_data":"physical_card_view_3"}],[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}]]}}}
[2026-04-15 22:28:38] BOT HIT webhook request received
[2026-04-15 22:28:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-15 22:28:39] sendMessage response: {"ok":true,"result":{"message_id":5920,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776292119,"text":"\ud83d\udcb0 FinoviaPay Balance Summary\n\n\ud83d\udc64 Account Holder\nSadaf Hussain\n\n\ud83c\udff7\ufe0f Account Number\nES3657436813998962749698\n\n\ud83d\udcb3 Available Balance\n25,188.18 EUR\n\nThis balance reflects the latest available amount currently recorded on your FinoviaPay profile.","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":34,"length":14,"type":"bold"},{"offset":68,"length":14,"type":"bold"},{"offset":112,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-16 11:46:01] BOT HIT webhook request received
[2026-04-16 11:46:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-16 11:46:02] sendMessage response: {"ok":true,"result":{"message_id":5923,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776339962,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-16 11:46:05] BOT HIT webhook request received
[2026-04-16 11:46:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-16 11:46:06] sendMessage response: {"ok":true,"result":{"message_id":5924,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776339966,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-16 12:29:29] BOT HIT webhook request received
[2026-04-16 12:29:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-16 12:29:30] sendMessage response: {"ok":true,"result":{"message_id":5928,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776342570,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-16 12:34:13] BOT HIT webhook request received
[2026-04-16 12:34:14] sendMessage response: {"ok":true,"result":{"message_id":5930,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776342854,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-16 12:34:15] BOT HIT webhook request received
[2026-04-16 12:34:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-16 12:34:16] sendMessage response: {"ok":true,"result":{"message_id":5931,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776342856,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-16 12:34:39] BOT HIT webhook request received
[2026-04-16 12:34:39] sendMessage response: {"ok":true,"result":{"message_id":5933,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776342879,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-16 12:34:44] BOT HIT webhook request received
[2026-04-16 12:34:44] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-16 12:34:44] DOB verification blocked match=no
[2026-04-16 12:34:44] DOB verification active/general match=yes user_id=25 status=active
[2026-04-16 12:34:44] sendMessage response: {"ok":true,"result":{"message_id":5935,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776342884,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-16 12:35:04] BOT HIT webhook request received
[2026-04-16 12:35:05] sendMessage response: {"ok":true,"result":{"message_id":5937,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776342905,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-16 12:35:05] sendMessage response: {"ok":true,"result":{"message_id":5938,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776342905,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-16 12:35:12] BOT HIT webhook request received
[2026-04-16 12:35:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-16 12:35:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-16 12:35:14] sendMessage response: {"ok":true,"result":{"message_id":5939,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776342914,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-16 12:35:17] BOT HIT webhook request received
[2026-04-16 12:35:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-16 12:35:18] sendMessage response: {"ok":true,"result":{"message_id":5940,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776342918,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-16 12:35:40] BOT HIT webhook request received
[2026-04-16 12:35:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-16 12:35:41] sendMessage response: {"ok":true,"result":{"message_id":5941,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776342941,"text":"\u2705 Virtual Card Request Accepted\n\nYour request has been registered successfully.\n\nAs soon as your card is prepared by our Card Operations Department, it will become available in the Current Card section.","entities":[{"offset":2,"length":29,"type":"bold"},{"offset":181,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-16 12:36:01] BOT HIT webhook request received
[2026-04-16 12:36:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-16 12:36:02] sendMessage response: {"ok":true,"result":{"message_id":5942,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776342962,"text":"\ud83e\udeaa Current Virtual Card\n\nNo active virtual card is currently assigned to your verified FinoviaPay account.\n\nPlease tap Request New Card to continue your secure virtual card request.","entities":[{"offset":3,"length":20,"type":"bold"},{"offset":119,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-16 12:36:09] BOT HIT webhook request received
[2026-04-16 12:36:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-16 12:36:10] sendMessage response: {"ok":true,"result":{"message_id":5943,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776342970,"text":"\u2705 Virtual Card Request Accepted\n\nYour request has been registered successfully.\n\nAs soon as your card is prepared by our Card Operations Department, it will become available in the Current Card section.","entities":[{"offset":2,"length":29,"type":"bold"},{"offset":181,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-16 12:36:17] BOT HIT webhook request received
[2026-04-16 12:36:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-16 12:36:29] BOT HIT webhook request received
[2026-04-16 12:36:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-16 12:36:30] sendMessage response: {"ok":true,"result":{"message_id":5944,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776342990,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-16 12:36:34] BOT HIT webhook request received
[2026-04-16 12:36:35] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-16 12:36:41] BOT HIT webhook request received
[2026-04-16 12:36:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-16 12:36:44] BOT HIT webhook request received
[2026-04-16 12:36:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-16 12:44:39] BOT HIT webhook request received
[2026-04-16 12:44:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-16 12:44:53] BOT HIT webhook request received
[2026-04-16 12:44:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-16 12:45:30] BOT HIT webhook request received
[2026-04-16 12:45:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-16 13:59:07] BOT HIT webhook request received
[2026-04-16 13:59:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-16 13:59:07] sendMessage response: {"ok":true,"result":{"message_id":5947,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776347947,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-16 16:07:23] BOT HIT webhook request received
[2026-04-16 16:07:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-16 16:07:24] sendMessage response: {"ok":true,"result":{"message_id":5948,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776355644,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-16 21:08:45] BOT HIT webhook request received
[2026-04-16 21:08:46] sendMessage response: {"ok":true,"result":{"message_id":5950,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776373726,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-16 21:08:48] BOT HIT webhook request received
[2026-04-16 21:08:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-16 21:08:49] sendMessage response: {"ok":true,"result":{"message_id":5951,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776373728,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-16 21:09:13] BOT HIT webhook request received
[2026-04-16 21:09:13] sendMessage response: {"ok":true,"result":{"message_id":5953,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776373753,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-16 21:09:17] BOT HIT webhook request received
[2026-04-16 21:09:17] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-16 21:09:17] DOB verification blocked match=no
[2026-04-16 21:09:17] DOB verification active/general match=yes user_id=25 status=active
[2026-04-16 21:09:18] sendMessage response: {"ok":true,"result":{"message_id":5955,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776373758,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-16 21:09:44] BOT HIT webhook request received
[2026-04-16 21:09:44] sendMessage response: {"ok":true,"result":{"message_id":5957,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776373784,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-16 21:09:45] sendMessage response: {"ok":true,"result":{"message_id":5958,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776373785,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-16 21:09:54] BOT HIT webhook request received
[2026-04-16 21:09:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-16 21:09:55] sendMessage response: {"ok":true,"result":{"message_id":5959,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776373795,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-16 21:10:08] BOT HIT webhook request received
[2026-04-16 21:10:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-16 21:10:09] sendMessage response: {"ok":true,"result":{"message_id":5960,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776373809,"text":"To create your support ticket, please enter your full name."}}
[2026-04-16 21:10:22] BOT HIT webhook request received
[2026-04-16 21:10:22] sendMessage response: {"ok":true,"result":{"message_id":5962,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776373822,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-04-16 21:10:34] BOT HIT webhook request received
[2026-04-16 21:10:35] sendMessage response: {"ok":true,"result":{"message_id":5964,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776373835,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-04-16 21:10:53] BOT HIT webhook request received
[2026-04-16 21:10:53] sendMessage response: {"ok":true,"result":{"message_id":5966,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776373853,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-04-16 21:14:24] BOT HIT webhook request received
[2026-04-16 21:14:26] sendMessage response: {"ok":true,"result":{"message_id":5968,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776374065,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-04-16 21:24:35] BOT HIT webhook request received
[2026-04-16 21:24:35] sendMessage response: {"ok":true,"result":{"message_id":5970,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776374675,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKT9FEDE904\nFull Name: Sadaf Hussain\nEmail: mzoohaaan@gmail.com\nContact Number: +923036814535\nSubject: Request to Delete Existing Virtual Card and Issue New Virtual Card\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":107,"length":19,"type":"email"},{"offset":143,"length":13,"type":"phone_number"}]}}
[2026-04-16 21:24:36] sendMessage response: {"ok":true,"result":{"message_id":5971,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776374676,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-16 21:24:57] BOT HIT webhook request received
[2026-04-16 21:24:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-16 21:24:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-16 21:24:58] sendMessage response: {"ok":true,"result":{"message_id":5972,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776374698,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-16 21:25:09] BOT HIT webhook request received
[2026-04-16 21:25:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-16 21:25:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-16 21:25:11] sendMessage response: {"ok":true,"result":{"message_id":5973,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776374711,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-16 21:25:17] BOT HIT webhook request received
[2026-04-16 21:25:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-16 21:25:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-16 21:25:19] sendMessage response: {"ok":true,"result":{"message_id":5974,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776374719,"text":"\ud83d\udcb3 My Physical Card\n\n\u250f\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2513\n\u2503  FINOVIAPAY DIGITAL BANKING   \u2503\n\u2503  VISA SIGNATURE               \u2503\n\u2503                                \u2503\n\u2503  \u2022\u2022\u2022\u2022  \u2022\u2022\u2022\u2022  \u2503\n\u2503                                \u2503\n\u2503  CARD HOLDER                   \u2503\n\u2503  SADAF HUSSAIN               \u2503\n\u2503                                \u2503\n\u2503  PLAN   GOLD \ud83e\ude99           \u2503\n\u2503  STATUS PENDING FOR APPROVAL\u2503\n\u2503                                \u2503\n\u2503  REF FNP-CARD-260415-869E2X   \u2503\n\u2517\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u251b\nCard Holder\nSadaf Hussain\n\nCard Plan\nGold \ud83e\ude99\n\nCurrent Card Status\nPending for Approval\n\nDelivery Date\nNot Available Yet\n\nCard Shipped By\nNot Available Yet\n\nPlease select your card record below to review the complete banking details.","entities":[{"offset":3,"length":16,"type":"bold"},{"offset":21,"length":458,"type":"pre"},{"offset":480,"length":11,"type":"bold"},{"offset":507,"length":9,"type":"bold"},{"offset":526,"length":19,"type":"bold"},{"offset":568,"length":13,"type":"bold"},{"offset":601,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e Open Card Record 1","callback_data":"physical_card_view_3"}],[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}]]}}}
[2026-04-16 21:25:32] BOT HIT webhook request received
[2026-04-16 21:25:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-16 21:25:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-16 21:25:33] sendMessage response: {"ok":true,"result":{"message_id":5975,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776374733,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-16 21:25:36] BOT HIT webhook request received
[2026-04-16 21:25:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-16 21:25:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-16 21:25:37] sendMessage response: {"ok":true,"result":{"message_id":5976,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776374737,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-16 21:25:39] BOT HIT webhook request received
[2026-04-16 21:25:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-16 21:25:40] sendMessage response: {"ok":true,"result":{"message_id":5977,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776374740,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-16 21:25:49] BOT HIT webhook request received
[2026-04-16 21:25:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-16 21:25:50] sendMessage response: {"ok":true,"result":{"message_id":5978,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776374749,"text":"\u2705 Virtual Card Request Accepted\n\nYour request has been registered successfully.\n\nAs soon as your card is prepared by our Card Operations Department, it will become available in the Current Card section.","entities":[{"offset":2,"length":29,"type":"bold"},{"offset":181,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-16 21:46:04] BOT HIT webhook request received
[2026-04-16 21:46:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-16 21:46:05] sendMessage response: {"ok":true,"result":{"message_id":5979,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776375965,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-16 21:46:26] BOT HIT webhook request received
[2026-04-16 21:46:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-16 21:46:42] BOT HIT webhook request received
[2026-04-16 21:46:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-16 21:47:30] BOT HIT webhook request received
[2026-04-16 21:47:31] sendMessage response: {"ok":true,"result":{"message_id":5981,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776376051,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-16 21:47:32] BOT HIT webhook request received
[2026-04-16 21:47:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-16 21:47:33] sendMessage response: {"ok":true,"result":{"message_id":5982,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776376053,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-16 21:47:47] BOT HIT webhook request received
[2026-04-16 21:47:47] sendMessage response: {"ok":true,"result":{"message_id":5984,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776376067,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-16 21:47:51] BOT HIT webhook request received
[2026-04-16 21:47:51] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-16 21:47:51] DOB verification blocked match=no
[2026-04-16 21:47:51] DOB verification active/general match=yes user_id=25 status=active
[2026-04-16 21:47:52] sendMessage response: {"ok":true,"result":{"message_id":5986,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776376072,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-16 21:48:14] BOT HIT webhook request received
[2026-04-16 21:48:14] sendMessage response: {"ok":true,"result":{"message_id":5988,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776376094,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-16 21:48:15] sendMessage response: {"ok":true,"result":{"message_id":5989,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776376095,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-16 21:48:20] BOT HIT webhook request received
[2026-04-16 21:48:20] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-16 21:48:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-16 21:48:21] sendMessage response: {"ok":true,"result":{"message_id":5990,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776376101,"text":"\ud83c\udfab My Support Tickets\n\nWelcome to your FinoviaPay support ticket history section.\n\nFrom this area, you may review your open tickets, closed tickets, and the current progress of your previously submitted customer support requests.\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udfe6 Open Tickets","callback_data":"my_tickets_open"},{"text":"\u2705 Closed Tickets","callback_data":"my_tickets_closed"}],[{"text":"\ud83d\udcdc All Ticket History","callback_data":"my_tickets_all"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-16 21:48:39] BOT HIT webhook request received
[2026-04-16 21:48:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-16 21:48:40] sendMessage response: {"ok":true,"result":{"message_id":5991,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776376120,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-16 21:48:43] BOT HIT webhook request received
[2026-04-16 21:48:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-16 21:48:44] sendMessage response: {"ok":true,"result":{"message_id":5992,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776376124,"text":"To create your support ticket, please enter your full name."}}
[2026-04-16 21:48:51] BOT HIT webhook request received
[2026-04-16 21:48:52] sendMessage response: {"ok":true,"result":{"message_id":5994,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776376132,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-04-16 21:48:58] BOT HIT webhook request received
[2026-04-16 21:48:59] sendMessage response: {"ok":true,"result":{"message_id":5996,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776376139,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-04-16 21:49:11] BOT HIT webhook request received
[2026-04-16 21:49:12] sendMessage response: {"ok":true,"result":{"message_id":5998,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776376152,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-04-16 21:49:22] BOT HIT webhook request received
[2026-04-16 21:49:22] sendMessage response: {"ok":true,"result":{"message_id":6000,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776376162,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-04-16 21:49:46] BOT HIT webhook request received
[2026-04-16 21:49:46] sendMessage response: {"ok":true,"result":{"message_id":6002,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776376186,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKTD5C21BBF\nFull Name: Sadaf Hussain\nEmail: mzoohaaan@gmail.com\nContact Number: +923036814535\nSubject: Account notification access Restoration request\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":107,"length":19,"type":"email"},{"offset":143,"length":13,"type":"phone_number"}]}}
[2026-04-16 21:49:47] sendMessage response: {"ok":true,"result":{"message_id":6003,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776376187,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-16 22:10:08] BOT HIT webhook request received
[2026-04-16 22:10:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-16 22:10:09] sendMessage response: {"ok":true,"result":{"message_id":6004,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776377409,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-04-17 10:24:45] BOT HIT webhook request received
[2026-04-17 10:24:45] sendMessage response: {"ok":true,"result":{"message_id":6006,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776421485,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-17 10:24:48] BOT HIT webhook request received
[2026-04-17 10:24:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 10:24:49] sendMessage response: {"ok":true,"result":{"message_id":6007,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776421489,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-17 10:25:00] BOT HIT webhook request received
[2026-04-17 10:25:01] sendMessage response: {"ok":true,"result":{"message_id":6009,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776421501,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-17 10:25:14] BOT HIT webhook request received
[2026-04-17 10:25:14] DOB verification full matches=[{"id":"27","name":"Abdul Hanan","mobile":"+923211293973","dob":"2003-12-03","status":"active","block_reason_category":"none","account_number":"ES5838275311756567373229"}]
[2026-04-17 10:25:14] DOB verification blocked match=no
[2026-04-17 10:25:14] DOB verification active/general match=yes user_id=27 status=active
[2026-04-17 10:25:14] sendMessage response: {"ok":true,"result":{"message_id":6011,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776421514,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-17 10:25:20] BOT HIT webhook request received
[2026-04-17 10:25:21] sendMessage response: {"ok":true,"result":{"message_id":6013,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776421520,"text":"OTP does not match. Please check the code and try again.","reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-17 10:25:49] BOT HIT webhook request received
[2026-04-17 10:25:49] sendMessage response: {"ok":true,"result":{"message_id":6015,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776421549,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-17 10:25:50] sendMessage response: {"ok":true,"result":{"message_id":6016,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776421550,"text":"\ud83d\udee1\ufe0f Identity Verification Required\n\nDear Abdul Hanan,\n\nWelcome to FinoviaPay.\n\nIn order to maintain a secure banking environment and comply with international financial regulations, identity verification is required before full account access can be granted.\n\nThis process includes Know Your Customer (KYC) and Anti-Money Laundering (AML) checks, which are standard procedures followed by financial institutions to protect customers, prevent unauthorized activity, and support regulatory compliance.\n\nYour current verification status is shown below:\n\u2022 Verification Status: Not Submitted\n\nWhy this verification is required:\n\u2022 To confirm your identity and help protect your account\n\u2022 To prevent fraud, identity misuse, and suspicious activity\n\u2022 To support secure transactions and account protection measures\n\u2022 To comply with financial security, risk management, and regulatory requirements\n\nFor your security, access to certain account services is temporarily limited until your verification has been successfully completed and approved.\n\nPlease proceed with your verification using the secure option below. Once your verification is approved, access to eligible account services will be restored automatically.\n\nThank you for your cooperation.","entities":[{"offset":4,"length":30,"type":"bold"},{"offset":41,"length":11,"type":"bold"},{"offset":282,"length":24,"type":"bold"},{"offset":311,"length":27,"type":"bold"},{"offset":552,"length":20,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start KYC Verification","callback_data":"start_kyc_verification"}]]}}}
[2026-04-17 10:25:52] BOT HIT webhook request received
[2026-04-17 10:25:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 10:25:53] sendMessage response: {"ok":true,"result":{"message_id":6017,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776421553,"text":"There is currently no pending verification request linked to your FinoviaPay account.\n\nIf you believe this is an error, please contact a FinoviaPay Support Officer."}}
[2026-04-17 10:29:17] BOT HIT webhook request received
[2026-04-17 10:29:17] sendMessage response: {"ok":true,"result":{"message_id":6019,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776421757,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-17 10:29:19] BOT HIT webhook request received
[2026-04-17 10:29:20] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 10:29:20] sendMessage response: {"ok":true,"result":{"message_id":6020,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776421760,"text":"\ud83c\udf96\ufe0f FinoviaPay Premium Support Centre\n\nPlease choose your preferred service channel below for banking assistance, priority guidance, or support ticket submission.","entities":[{"offset":4,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcac Live Support Desk","callback_data":"support_help_live_chat"}],[{"text":"\ud83c\udfab Open Support Ticket","callback_data":"support_help_create_ticket"}],[{"text":"\ud83d\udce9 General Banking Guidance","callback_data":"support_help_live_chat"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-17 10:29:24] BOT HIT webhook request received
[2026-04-17 10:29:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 10:29:25] sendMessage response: {"ok":true,"result":{"message_id":6021,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776421765,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-17 10:29:28] BOT HIT webhook request received
[2026-04-17 10:29:28] sendMessage response: {"ok":true,"result":{"message_id":6022,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776421768,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nPlease select one of the premium banking options below to continue securely.","entities":[{"offset":4,"length":45,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-17 10:29:32] BOT HIT webhook request received
[2026-04-17 10:29:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 10:29:33] sendMessage response: {"ok":true,"result":{"message_id":6023,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776421773,"text":"\ud83c\udf96\ufe0f FinoviaPay Premium Support Centre\n\nPlease choose your preferred service channel below for banking assistance, priority guidance, or support ticket submission.","entities":[{"offset":4,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcac Live Support Desk","callback_data":"support_help_live_chat"}],[{"text":"\ud83c\udfab Open Support Ticket","callback_data":"support_help_create_ticket"}],[{"text":"\ud83d\udce9 General Banking Guidance","callback_data":"support_help_live_chat"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-17 10:29:34] BOT HIT webhook request received
[2026-04-17 10:29:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 10:29:35] sendMessage response: {"ok":true,"result":{"message_id":6024,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776421775,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-17 10:29:37] BOT HIT webhook request received
[2026-04-17 10:29:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 10:29:38] sendMessage response: {"ok":true,"result":{"message_id":6025,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776421778,"text":"To create your support ticket, please enter your full name."}}
[2026-04-17 10:29:45] BOT HIT webhook request received
[2026-04-17 10:29:46] sendMessage response: {"ok":true,"result":{"message_id":6027,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776421785,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-04-17 10:29:53] BOT HIT webhook request received
[2026-04-17 10:29:53] sendMessage response: {"ok":true,"result":{"message_id":6029,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776421793,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-04-17 10:30:08] BOT HIT webhook request received
[2026-04-17 10:30:09] sendMessage response: {"ok":true,"result":{"message_id":6031,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776421808,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-04-17 10:30:19] BOT HIT webhook request received
[2026-04-17 10:30:19] sendMessage response: {"ok":true,"result":{"message_id":6033,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776421819,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-04-17 10:30:32] BOT HIT webhook request received
[2026-04-17 10:30:33] sendMessage response: {"ok":true,"result":{"message_id":6035,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776421833,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKT7E91FC82\nFull Name: Abdul Hanan\nEmail: abdhannanhussain@gmail.com\nContact Number: +923211293973\nSubject: Account Access or\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":105,"length":26,"type":"email"},{"offset":148,"length":13,"type":"phone_number"}]}}
[2026-04-17 10:30:33] sendMessage response: {"ok":true,"result":{"message_id":6036,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776421833,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-17 10:30:39] BOT HIT webhook request received
[2026-04-17 10:30:40] sendMessage response: {"ok":true,"result":{"message_id":6037,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776421840,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nPlease select one of the premium banking options below to continue securely.","entities":[{"offset":4,"length":45,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-17 10:30:42] BOT HIT webhook request received
[2026-04-17 10:30:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 10:30:43] sendMessage response: {"ok":true,"result":{"message_id":6038,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776421843,"text":"\ud83c\udf96\ufe0f FinoviaPay Premium Support Centre\n\nPlease choose your preferred service channel below for banking assistance, priority guidance, or support ticket submission.","entities":[{"offset":4,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcac Live Support Desk","callback_data":"support_help_live_chat"}],[{"text":"\ud83c\udfab Open Support Ticket","callback_data":"support_help_create_ticket"}],[{"text":"\ud83d\udce9 General Banking Guidance","callback_data":"support_help_live_chat"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-17 10:30:51] BOT HIT webhook request received
[2026-04-17 10:30:52] sendMessage response: {"ok":true,"result":{"message_id":6040,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776421852,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-17 10:30:53] BOT HIT webhook request received
[2026-04-17 10:30:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 10:30:54] sendMessage response: {"ok":true,"result":{"message_id":6041,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776421854,"text":"\ud83c\udf96\ufe0f FinoviaPay Premium Support Centre\n\nPlease choose your preferred service channel below for banking assistance, priority guidance, or support ticket submission.","entities":[{"offset":4,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcac Live Support Desk","callback_data":"support_help_live_chat"}],[{"text":"\ud83c\udfab Open Support Ticket","callback_data":"support_help_create_ticket"}],[{"text":"\ud83d\udce9 General Banking Guidance","callback_data":"support_help_live_chat"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-17 10:30:56] BOT HIT webhook request received
[2026-04-17 10:30:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 10:30:56] sendMessage response: {"ok":true,"result":{"message_id":6042,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776421856,"text":"To create your support ticket, please enter your full name."}}
[2026-04-17 10:31:02] BOT HIT webhook request received
[2026-04-17 10:31:02] sendMessage response: {"ok":true,"result":{"message_id":6044,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776421862,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-04-17 10:31:06] BOT HIT webhook request received
[2026-04-17 10:31:07] sendMessage response: {"ok":true,"result":{"message_id":6046,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776421867,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-04-17 10:31:16] BOT HIT webhook request received
[2026-04-17 10:31:17] sendMessage response: {"ok":true,"result":{"message_id":6048,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776421877,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-04-17 10:31:24] BOT HIT webhook request received
[2026-04-17 10:31:24] sendMessage response: {"ok":true,"result":{"message_id":6050,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776421884,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-04-17 10:31:42] BOT HIT webhook request received
[2026-04-17 10:31:43] sendMessage response: {"ok":true,"result":{"message_id":6052,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776421903,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKT4273321F\nFull Name: Abdul Hanan\nEmail: abdhannanhussain@gmail.com\nContact Number: +923211293973\nSubject: Account Access problem\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":105,"length":26,"type":"email"},{"offset":148,"length":13,"type":"phone_number"}]}}
[2026-04-17 10:31:43] sendMessage response: {"ok":true,"result":{"message_id":6053,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776421904,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-17 13:09:42] BOT HIT webhook request received
[2026-04-17 13:09:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 13:09:43] sendMessage response: {"ok":true,"result":{"message_id":6055,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776431383,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-17 13:20:24] BOT HIT webhook request received
[2026-04-17 13:20:25] sendMessage response: {"ok":true,"result":{"message_id":6057,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776432025,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-17 13:20:30] BOT HIT webhook request received
[2026-04-17 13:20:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 13:20:31] sendMessage response: {"ok":true,"result":{"message_id":6058,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776432031,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-17 13:20:42] BOT HIT webhook request received
[2026-04-17 13:20:43] sendMessage response: {"ok":true,"result":{"message_id":6060,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776432043,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-17 13:20:47] BOT HIT webhook request received
[2026-04-17 13:20:47] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-17 13:20:47] DOB verification blocked match=no
[2026-04-17 13:20:47] DOB verification active/general match=yes user_id=25 status=active
[2026-04-17 13:20:47] sendMessage response: {"ok":true,"result":{"message_id":6062,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776432047,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-17 13:21:09] BOT HIT webhook request received
[2026-04-17 13:21:09] sendMessage response: {"ok":true,"result":{"message_id":6064,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776432069,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-17 13:21:10] sendMessage response: {"ok":true,"result":{"message_id":6065,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776432070,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-17 13:21:30] BOT HIT webhook request received
[2026-04-17 13:21:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 13:21:31] sendMessage response: {"ok":true,"result":{"message_id":6066,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776432091,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nYou currently have an active direct communication from an authorised FinoviaPay officer.\n\nReference\nFP-DM-000007\n\nDepartment\nAML, KYC Verification & Security Department\n\nOfficer\nCarlos Ramirez\n\nTicket ID\nGold Debit Card Verification\n\nStatus\nOpen\n\nLast Update\n14 Apr 2026 08:21\n\nYou may review the conversation history or send your secure reply using the options below.","entities":[{"offset":3,"length":38,"type":"bold"},{"offset":133,"length":9,"type":"bold"},{"offset":157,"length":10,"type":"bold"},{"offset":213,"length":7,"type":"bold"},{"offset":237,"length":9,"type":"bold"},{"offset":277,"length":6,"type":"bold"},{"offset":290,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-04-17 13:22:11] BOT HIT webhook request received
[2026-04-17 13:22:12] sendMessage response: {"ok":true,"result":{"message_id":6067,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776432132,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nPlease select one of the premium banking options below to continue securely.","entities":[{"offset":4,"length":45,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-17 13:22:21] BOT HIT webhook request received
[2026-04-17 13:22:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 13:22:22] sendMessage response: {"ok":true,"result":{"message_id":6068,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776432142,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-17 13:23:05] BOT HIT webhook request received
[2026-04-17 13:23:05] sendMessage response: {"ok":true,"result":{"message_id":6070,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776432185,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-17 13:23:12] BOT HIT webhook request received
[2026-04-17 13:23:12] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-17 13:23:12] DOB verification blocked match=no
[2026-04-17 13:23:12] DOB verification active/general match=yes user_id=25 status=active
[2026-04-17 13:23:12] sendMessage response: {"ok":true,"result":{"message_id":6072,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776432192,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-17 13:24:05] BOT HIT webhook request received
[2026-04-17 13:24:06] sendMessage response: {"ok":true,"result":{"message_id":6074,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776432246,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-17 13:24:06] sendMessage response: {"ok":true,"result":{"message_id":6075,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776432246,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-17 13:24:14] BOT HIT webhook request received
[2026-04-17 13:24:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 13:24:15] sendMessage response: {"ok":true,"result":{"message_id":6076,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776432255,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-17 13:24:22] BOT HIT webhook request received
[2026-04-17 13:24:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 13:24:23] sendMessage response: {"ok":true,"result":{"message_id":6077,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776432263,"text":"To create your support ticket, please enter your full name."}}
[2026-04-17 13:24:29] BOT HIT webhook request received
[2026-04-17 13:24:30] sendMessage response: {"ok":true,"result":{"message_id":6079,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776432270,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-04-17 13:24:36] BOT HIT webhook request received
[2026-04-17 13:24:37] sendMessage response: {"ok":true,"result":{"message_id":6081,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776432277,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-04-17 13:24:49] BOT HIT webhook request received
[2026-04-17 13:24:50] sendMessage response: {"ok":true,"result":{"message_id":6083,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776432290,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-04-17 13:29:17] BOT HIT webhook request received
[2026-04-17 13:29:18] sendMessage response: {"ok":true,"result":{"message_id":6085,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776432558,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-04-17 13:33:07] BOT HIT webhook request received
[2026-04-17 13:33:08] sendMessage response: {"ok":true,"result":{"message_id":6087,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776432787,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKTC6750AAD\nFull Name: Sadaf Hussain\nEmail: mzoohaaan@gmail.com\nContact Number: +923036814535\nSubject: Reactivate Live Chat Support\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":107,"length":19,"type":"email"},{"offset":143,"length":13,"type":"phone_number"}]}}
[2026-04-17 13:33:08] sendMessage response: {"ok":true,"result":{"message_id":6088,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776432788,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-17 13:39:06] BOT HIT webhook request received
[2026-04-17 13:39:06] sendMessage response: {"ok":true,"result":{"message_id":6090,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776433146,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-17 13:39:09] BOT HIT webhook request received
[2026-04-17 13:39:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 13:39:10] sendMessage response: {"ok":true,"result":{"message_id":6091,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776433150,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-17 13:39:15] BOT HIT webhook request received
[2026-04-17 13:39:15] sendMessage response: {"ok":true,"result":{"message_id":6093,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776433155,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-17 13:39:19] BOT HIT webhook request received
[2026-04-17 13:39:19] DOB verification full matches=[{"id":"26","name":"Hsgdge Sgegdge","mobile":"+34111111117","dob":"2025-08-09","status":"active","block_reason_category":"none","account_number":"ES5089609113924139484715"}]
[2026-04-17 13:39:19] DOB verification blocked match=no
[2026-04-17 13:39:19] DOB verification active/general match=yes user_id=26 status=active
[2026-04-17 13:39:19] sendMessage response: {"ok":true,"result":{"message_id":6095,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776433159,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nk***********3@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":23,"type":"url"},{"offset":225,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-17 13:40:17] BOT HIT webhook request received
[2026-04-17 13:40:17] sendMessage response: {"ok":true,"result":{"message_id":6097,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776433217,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-17 13:40:18] sendMessage response: {"ok":true,"result":{"message_id":6098,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776433217,"text":"\ud83d\udee1\ufe0f Identity Verification Required\n\nDear Hsgdge Sgegdge,\n\nWelcome to FinoviaPay.\n\nIn order to maintain a secure banking environment and comply with international financial regulations, identity verification is required before full account access can be granted.\n\nThis process includes Know Your Customer (KYC) and Anti-Money Laundering (AML) checks, which are standard procedures followed by financial institutions to protect customers, prevent unauthorized activity, and support regulatory compliance.\n\nYour current verification status is shown below:\n\u2022 Verification Status: Not Submitted\n\nWhy this verification is required:\n\u2022 To confirm your identity and help protect your account\n\u2022 To prevent fraud, identity misuse, and suspicious activity\n\u2022 To support secure transactions and account protection measures\n\u2022 To comply with financial security, risk management, and regulatory requirements\n\nFor your security, access to certain account services is temporarily limited until your verification has been successfully completed and approved.\n\nPlease proceed with your verification using the secure option below. Once your verification is approved, access to eligible account services will be restored automatically.\n\nThank you for your cooperation.","entities":[{"offset":4,"length":30,"type":"bold"},{"offset":41,"length":14,"type":"bold"},{"offset":285,"length":24,"type":"bold"},{"offset":314,"length":27,"type":"bold"},{"offset":555,"length":20,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start KYC Verification","callback_data":"start_kyc_phase2_verification"}]]}}}
[2026-04-17 13:40:25] BOT HIT webhook request received
[2026-04-17 13:40:25] BOT HIT webhook request received
[2026-04-17 13:40:28] BOT HIT webhook request received
[2026-04-17 13:40:32] BOT HIT webhook request received
[2026-04-17 13:40:40] BOT HIT webhook request received
[2026-04-17 13:40:56] BOT HIT webhook request received
[2026-04-17 13:41:28] BOT HIT webhook request received
[2026-04-17 13:42:05] BOT HIT webhook request received
[2026-04-17 13:42:06] sendMessage response: {"ok":true,"result":{"message_id":6100,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776433325,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-17 13:42:32] BOT HIT webhook request received
[2026-04-17 13:42:33] sendMessage response: {"ok":true,"result":{"message_id":6101,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776433353,"text":"\ud83c\udf0d Step 1 of 12 \u2014 Resident Country\n\nPlease enter the name of your current country of residence exactly as it appears on your official records. This information is required for identity verification and compliance review.","entities":[{"offset":3,"length":31,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Verification","callback_data":"kyc_cancel"}]]}}}
[2026-04-17 13:42:33] BOT HIT webhook request received
[2026-04-17 13:42:33] sendMessage response: {"ok":true,"result":{"message_id":6102,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776433353,"text":"\ud83c\udf0d Step 1 of 12 \u2014 Resident Country\n\nPlease enter the name of your current country of residence exactly as it appears on your official records. This information is required for identity verification and compliance review.","entities":[{"offset":3,"length":31,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Verification","callback_data":"kyc_cancel"}]]}}}
[2026-04-17 13:42:34] BOT HIT webhook request received
[2026-04-17 13:42:34] answerCallbackQuery response: {"ok":false,"error_code":400,"description":"Bad Request: query is too old and response timeout expired or query ID is invalid"}
[2026-04-17 13:42:34] BOT HIT webhook request received
[2026-04-17 13:42:35] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 13:43:07] BOT HIT webhook request received
[2026-04-17 13:43:07] sendMessage response: {"ok":true,"result":{"message_id":6103,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776433387,"text":"Your verification session has been cancelled. You may start again whenever you are ready.","reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start KYC Verification","callback_data":"kyc_phase2_open_request"}]]}}}
[2026-04-17 13:43:21] BOT HIT webhook request received
[2026-04-17 13:43:21] sendMessage response: {"ok":true,"result":{"message_id":6105,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776433401,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-17 13:43:23] BOT HIT webhook request received
[2026-04-17 13:43:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 13:43:23] sendMessage response: {"ok":true,"result":{"message_id":6106,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776433403,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-17 13:43:28] BOT HIT webhook request received
[2026-04-17 13:43:29] sendMessage response: {"ok":true,"result":{"message_id":6108,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776433409,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-17 13:43:33] BOT HIT webhook request received
[2026-04-17 13:43:33] DOB verification full matches=[{"id":"26","name":"Hsgdge Sgegdge","mobile":"+34111111117","dob":"2025-08-09","status":"active","block_reason_category":"none","account_number":"ES5089609113924139484715"}]
[2026-04-17 13:43:33] DOB verification blocked match=no
[2026-04-17 13:43:33] DOB verification active/general match=yes user_id=26 status=active
[2026-04-17 13:43:34] sendMessage response: {"ok":true,"result":{"message_id":6110,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776433414,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nk***********3@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":23,"type":"url"},{"offset":225,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-17 13:43:48] BOT HIT webhook request received
[2026-04-17 13:43:48] sendMessage response: {"ok":true,"result":{"message_id":6112,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776433428,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-17 13:43:49] sendMessage response: {"ok":true,"result":{"message_id":6113,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776433429,"text":"\ud83d\udee1\ufe0f Identity Verification Required\n\nDear Hsgdge Sgegdge,\n\nWelcome to FinoviaPay.\n\nIn order to maintain a secure banking environment and comply with international financial regulations, identity verification is required before full account access can be granted.\n\nThis process includes Know Your Customer (KYC) and Anti-Money Laundering (AML) checks, which are standard procedures followed by financial institutions to protect customers, prevent unauthorized activity, and support regulatory compliance.\n\nYour current verification status is shown below:\n\u2022 Verification Status: Not Submitted\n\nWhy this verification is required:\n\u2022 To confirm your identity and help protect your account\n\u2022 To prevent fraud, identity misuse, and suspicious activity\n\u2022 To support secure transactions and account protection measures\n\u2022 To comply with financial security, risk management, and regulatory requirements\n\nFor your security, access to certain account services is temporarily limited until your verification has been successfully completed and approved.\n\nPlease proceed with your verification using the secure option below. Once your verification is approved, access to eligible account services will be restored automatically.\n\nThank you for your cooperation.","entities":[{"offset":4,"length":30,"type":"bold"},{"offset":41,"length":14,"type":"bold"},{"offset":285,"length":24,"type":"bold"},{"offset":314,"length":27,"type":"bold"},{"offset":555,"length":20,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start KYC Verification","callback_data":"start_kyc_phase2_verification"}]]}}}
[2026-04-17 13:43:51] BOT HIT webhook request received
[2026-04-17 13:43:51] BOT HIT webhook request received
[2026-04-17 13:43:53] BOT HIT webhook request received
[2026-04-17 13:43:58] BOT HIT webhook request received
[2026-04-17 13:44:06] BOT HIT webhook request received
[2026-04-17 13:44:22] BOT HIT webhook request received
[2026-04-17 13:44:54] BOT HIT webhook request received
[2026-04-17 13:45:58] BOT HIT webhook request received
[2026-04-17 13:48:35] BOT HIT webhook request received
[2026-04-17 13:48:36] sendMessage response: {"ok":true,"result":{"message_id":6114,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776433715,"text":"\ud83c\udf0d Step 1 of 12 \u2014 Resident Country\n\nPlease enter the name of your current country of residence exactly as it appears on your official records. This information is required for identity verification and compliance review.","entities":[{"offset":3,"length":31,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Verification","callback_data":"kyc_cancel"}]]}}}
[2026-04-17 13:48:44] BOT HIT webhook request received
[2026-04-17 13:48:44] sendMessage response: {"ok":true,"result":{"message_id":6116,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776433724,"text":"\ud83e\udeaa Step 2 of 12 \u2014 Select Document Type\n\nPlease select the identification document you wish to use for verification. Make sure the selected document is valid, official, and currently active.","entities":[{"offset":3,"length":35,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Passport","callback_data":"kyc_doc_passport"}],[{"text":"National ID Card","callback_data":"kyc_doc_national_id"}],[{"text":"Residence Permit","callback_data":"kyc_doc_residence_permit"}],[{"text":"Driving Licence","callback_data":"kyc_doc_driving_licence"}],[{"text":"\u274c Cancel Verification","callback_data":"kyc_cancel"}]]}}}
[2026-04-17 13:48:47] BOT HIT webhook request received
[2026-04-17 13:48:47] sendMessage response: {"ok":true,"result":{"message_id":6117,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776433727,"text":"\ud83d\udd22 Step 3 of 12 \u2014 Document Number\n\nPlease enter your document number exactly as shown on your selected identification document.","entities":[{"offset":3,"length":30,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Verification","callback_data":"kyc_cancel"}]]}}}
[2026-04-17 13:48:51] BOT HIT webhook request received
[2026-04-17 13:48:51] sendMessage response: {"ok":true,"result":{"message_id":6119,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776433731,"text":"\ud83d\udcc5 Step 4 of 12 \u2014 Document Issue Date\n\nPlease enter the issue date of your identification document in the following format:\n\nDD-MM-YYYY\n\nExample: 14-08-2021","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":125,"length":10,"type":"bold"},{"offset":146,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Verification","callback_data":"kyc_cancel"}]]}}}
[2026-04-17 13:49:01] BOT HIT webhook request received
[2026-04-17 13:49:02] sendMessage response: {"ok":true,"result":{"message_id":6121,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776433742,"text":"\ud83d\udcc6 Step 5 of 12 \u2014 Document Expiry Date\n\nPlease enter the expiry date of your identification document in the following format:\n\nDD-MM-YYYY\n\nYour document must be valid at the time of review.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":127,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Verification","callback_data":"kyc_cancel"}]]}}}
[2026-04-17 13:49:15] BOT HIT webhook request received
[2026-04-17 13:49:15] sendMessage response: {"ok":true,"result":{"message_id":6123,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776433755,"text":"Invalid date format. Please use the required format: DD-MM-YYYY"}}
[2026-04-17 13:49:32] BOT HIT webhook request received
[2026-04-17 13:49:33] sendMessage response: {"ok":true,"result":{"message_id":6125,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776433773,"text":"\ud83d\udc64 Step 6 of 12 \u2014 First Name\n\nPlease enter your first name exactly as it appears on your official identification document.","entities":[{"offset":3,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Verification","callback_data":"kyc_cancel"}]]}}}
[2026-04-17 13:49:40] BOT HIT webhook request received
[2026-04-17 13:49:41] sendMessage response: {"ok":true,"result":{"message_id":6127,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776433780,"text":"\ud83d\udc64 Step 7 of 12 \u2014 Last Name\n\nPlease enter your last name exactly as it appears on your official identification document.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Verification","callback_data":"kyc_cancel"}]]}}}
[2026-04-17 13:49:43] BOT HIT webhook request received
[2026-04-17 13:49:44] sendMessage response: {"ok":true,"result":{"message_id":6129,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776433783,"text":"\ud83c\udf82 Step 8 of 12 \u2014 Date of Birth\n\nPlease enter your date of birth exactly as shown on your official identification document.\n\nFormat: DD-MM-YYYY","entities":[{"offset":3,"length":28,"type":"bold"},{"offset":125,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Verification","callback_data":"kyc_cancel"}]]}}}
[2026-04-17 13:49:52] BOT HIT webhook request received
[2026-04-17 13:49:53] sendMessage response: {"ok":true,"result":{"message_id":6131,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776433793,"text":"\ud83d\udc68 Step 9 of 12 \u2014 Father's Name\n\nPlease enter your father's full name as recorded on your official or supporting records, where applicable.","entities":[{"offset":3,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Verification","callback_data":"kyc_cancel"}]]}}}
[2026-04-17 13:49:57] BOT HIT webhook request received
[2026-04-17 13:49:58] sendMessage response: {"ok":true,"result":{"message_id":6133,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776433798,"text":"\ud83d\udcde Step 10 of 12 \u2014 Contact Number\n\nPlease enter your active contact number, including country code where applicable. This number may be used for account security and verification-related communication.","entities":[{"offset":3,"length":30,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Verification","callback_data":"kyc_cancel"}]]}}}
[2026-04-17 13:50:10] BOT HIT webhook request received
[2026-04-17 13:50:11] sendMessage response: {"ok":true,"result":{"message_id":6135,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776433811,"text":"\ud83e\uddfe Step 11 of 12 \u2014 Review Personal Details\n\nPlease review your personal information carefully before proceeding. Incorrect or mismatched information may result in delays or rejection.\n\n\u2022 Resident Country: \u067e\u0627\u06a9\u0633\u062a\u0627\u0646\n\u2022 Document Type: National ID Card\n\u2022 Document Number: Xxxx\n\u2022 Issue Date: 14 Jan 2024\n\u2022 Expiry Date: 23 Jan 2026\n\u2022 First Name: Test\n\u2022 Last Name: Kyc\n\u2022 Date of Birth: 23 Jan 2026\n\u2022 Father's Name: Test\n\u2022 Contact Number: +923222","entities":[{"offset":3,"length":39,"type":"bold"},{"offset":187,"length":17,"type":"bold"},{"offset":215,"length":14,"type":"bold"},{"offset":249,"length":16,"type":"bold"},{"offset":273,"length":11,"type":"bold"},{"offset":299,"length":12,"type":"bold"},{"offset":326,"length":11,"type":"bold"},{"offset":345,"length":10,"type":"bold"},{"offset":362,"length":14,"type":"bold"},{"offset":391,"length":14,"type":"bold"},{"offset":413,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Confirm Personal Details","callback_data":"kyc_confirm_personal"}],[{"text":"\u270f\ufe0f Edit Information","callback_data":"kyc_edit_personal"}],[{"text":"\u274c Cancel Verification","callback_data":"kyc_cancel"}]]}}}
[2026-04-17 13:50:14] BOT HIT webhook request received
[2026-04-17 13:50:14] sendMessage response: {"ok":true,"result":{"message_id":6136,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776433814,"text":"\ud83c\udfe6 AML Information \u2014 Employment Status\n\nPlease select your current employment status. This information is required as part of routine financial compliance and customer due diligence.","entities":[{"offset":3,"length":35,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Employed","callback_data":"kyc_aml_employment_employed"}],[{"text":"Self-Employed","callback_data":"kyc_aml_employment_self_employed"}],[{"text":"Business Owner","callback_data":"kyc_aml_employment_business_owner"}],[{"text":"Student","callback_data":"kyc_aml_employment_student"}],[{"text":"Unemployed","callback_data":"kyc_aml_employment_unemployed"}],[{"text":"Retired","callback_data":"kyc_aml_employment_retired"}]]}}}
[2026-04-17 13:50:19] BOT HIT webhook request received
[2026-04-17 13:50:20] sendMessage response: {"ok":true,"result":{"message_id":6137,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776433819,"text":"\ud83d\udcb6 AML Information \u2014 Source of Funds\n\nPlease select your primary source of funds. This information is required to support routine anti-money laundering review.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Salary / Employment Income","callback_data":"kyc_aml_source_salary"}],[{"text":"Self-Employment Income","callback_data":"kyc_aml_source_self_employment"}],[{"text":"Business Revenue","callback_data":"kyc_aml_source_business_revenue"}],[{"text":"Savings","callback_data":"kyc_aml_source_savings"}],[{"text":"Family Support","callback_data":"kyc_aml_source_family_support"}],[{"text":"Pension","callback_data":"kyc_aml_source_pension"}],[{"text":"Investments","callback_data":"kyc_aml_source_investments"}],[{"text":"Other","callback_data":"kyc_aml_source_other"}]]}}}
[2026-04-17 13:50:25] BOT HIT webhook request received
[2026-04-17 13:50:26] sendMessage response: {"ok":true,"result":{"message_id":6138,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776433826,"text":"\ud83d\udcc8 AML Information \u2014 Estimated Monthly Activity\n\nPlease indicate your expected monthly account activity as accurately as possible.","entities":[{"offset":3,"length":44,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Below 1,000 EUR","callback_data":"kyc_aml_activity_below_1000"}],[{"text":"1,000 to 5,000 EUR","callback_data":"kyc_aml_activity_1000_5000"}],[{"text":"5,000 to 10,000 EUR","callback_data":"kyc_aml_activity_5000_10000"}],[{"text":"10,000 to 25,000 EUR","callback_data":"kyc_aml_activity_10000_25000"}],[{"text":"Above 25,000 EUR","callback_data":"kyc_aml_activity_above_25000"}]]}}}
[2026-04-17 13:50:29] BOT HIT webhook request received
[2026-04-17 13:50:29] sendMessage response: {"ok":true,"result":{"message_id":6139,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776433829,"text":"\ud83c\udfaf AML Information \u2014 Intended Account Purpose\n\nPlease select the main purpose for which you intend to use your account.","entities":[{"offset":3,"length":42,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Personal Use","callback_data":"kyc_aml_purpose_personal_use"}],[{"text":"Salary Payments","callback_data":"kyc_aml_purpose_salary_payments"}],[{"text":"Family Transfers","callback_data":"kyc_aml_purpose_family_transfers"}],[{"text":"Savings","callback_data":"kyc_aml_purpose_savings"}],[{"text":"Business Use","callback_data":"kyc_aml_purpose_business_use"}],[{"text":"Online Purchases","callback_data":"kyc_aml_purpose_online_purchases"}],[{"text":"Travel Expenses","callback_data":"kyc_aml_purpose_travel_expenses"}]]}}}
[2026-04-17 13:50:31] BOT HIT webhook request received
[2026-04-17 13:50:32] sendMessage response: {"ok":true,"result":{"message_id":6140,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776433832,"text":"\ud83d\ude4b AML Information \u2014 Acting on Your Own Behalf\n\nPlease confirm whether you are opening and using this account on your own behalf and not for an undisclosed third party.","entities":[{"offset":3,"length":43,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Yes","callback_data":"kyc_aml_own_yes"}],[{"text":"No","callback_data":"kyc_aml_own_no"}]]}}}
[2026-04-17 13:50:35] BOT HIT webhook request received
[2026-04-17 13:50:36] sendMessage response: {"ok":true,"result":{"message_id":6141,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776433836,"text":"\ud83c\udfdb\ufe0f AML Information \u2014 Politically Exposed Person (PEP)\n\nAre you, or any close family member or close associate, currently a politically exposed person (PEP) or a person entrusted with a prominent public function?","entities":[{"offset":4,"length":50,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Yes","callback_data":"kyc_aml_pep_yes"}],[{"text":"No","callback_data":"kyc_aml_pep_no"}]]}}}
[2026-04-17 13:50:44] BOT HIT webhook request received
[2026-04-17 13:50:44] sendMessage response: {"ok":true,"result":{"message_id":6142,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776433844,"text":"\ud83c\udf10 AML Information \u2014 Country of Tax Residence\n\nPlease enter your country of tax residence. This may be the same as your country of residence.","entities":[{"offset":3,"length":42,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Verification","callback_data":"kyc_cancel"}]]}}}
[2026-04-17 13:50:55] BOT HIT webhook request received
[2026-04-17 13:50:55] sendMessage response: {"ok":true,"result":{"message_id":6144,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776433855,"text":"\ud83d\udccb Review AML Information\n\nPlease review your compliance information carefully before proceeding to document upload.\n\n\u2022 Employment Status: employed\n\u2022 Source of Funds: salary\n\u2022 Monthly Activity: below 1000\n\u2022 Account Purpose: personal use\n\u2022 Acting on Own Behalf: no\n\u2022 PEP Status: no\n\u2022 Tax Residence: \u067e\u0627\u06a9\u0633\u062a\u0627\u0646","entities":[{"offset":3,"length":22,"type":"bold"},{"offset":120,"length":18,"type":"bold"},{"offset":150,"length":16,"type":"bold"},{"offset":176,"length":17,"type":"bold"},{"offset":207,"length":16,"type":"bold"},{"offset":239,"length":21,"type":"bold"},{"offset":266,"length":11,"type":"bold"},{"offset":283,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Confirm AML Information","callback_data":"kyc_confirm_aml"}],[{"text":"\u270f\ufe0f Edit AML Information","callback_data":"kyc_edit_aml"}],[{"text":"\u274c Cancel Verification","callback_data":"kyc_cancel"}]]}}}
[2026-04-17 13:50:58] BOT HIT webhook request received
[2026-04-17 13:50:59] sendMessage response: {"ok":true,"result":{"message_id":6145,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776433858,"text":"\ud83d\udce4 Document Upload \u2014 Front Side\n\nPlease upload a clear color image of the front or main information page of your selected identification document (National ID Card). All corners must be visible and the image must be readable, complete, and free from blur or glare.","entities":[{"offset":3,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Verification","callback_data":"kyc_cancel"}]]}}}
[2026-04-17 13:51:07] BOT HIT webhook request received
[2026-04-17 13:51:07] sendMessage response: {"ok":true,"result":{"message_id":6147,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776433867,"text":"We were unable to save your uploaded file at this time. Please try again with a clear image."}}
[2026-04-17 13:52:27] BOT HIT webhook request received
[2026-04-17 13:52:27] sendMessage response: {"ok":true,"result":{"message_id":6149,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776433947,"text":"We were unable to save your uploaded file at this time. Please try again with a clear image."}}
[2026-04-17 13:52:57] BOT HIT webhook request received
[2026-04-17 13:52:58] sendMessage response: {"ok":true,"result":{"message_id":6151,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776433978,"text":"We were unable to save your uploaded file at this time. Please try again with a clear image."}}
[2026-04-17 14:02:39] BOT HIT webhook request received
[2026-04-17 14:02:41] sendMessage response: {"ok":true,"result":{"message_id":6153,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776434561,"text":"\ud83d\udce4 Document Upload \u2014 Back Side\n\nPlease upload a clear color image of the back side of your identification document. Ensure all text is visible and the image is not cropped.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Verification","callback_data":"kyc_cancel"}]]}}}
[2026-04-17 14:02:45] BOT HIT webhook request received
[2026-04-17 14:02:47] sendMessage response: {"ok":true,"result":{"message_id":6155,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776434567,"text":"\ud83e\udd33 Document Upload \u2014 Selfie Photo\n\nPlease upload a clear live selfie photo of yourself. Your face must be fully visible, without heavy filters, face coverings, or unclear lighting.","entities":[{"offset":3,"length":30,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Verification","callback_data":"kyc_cancel"}]]}}}
[2026-04-17 14:02:52] BOT HIT webhook request received
[2026-04-17 14:02:55] sendMessage response: {"ok":true,"result":{"message_id":6157,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776434575,"text":"\ud83e\udeaa\ud83e\udd33 Document Upload \u2014 Selfie with Document\n\nPlease upload a clear photo of yourself holding your identification document. Your face and document details must be visible.","entities":[{"offset":5,"length":38,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Verification","callback_data":"kyc_cancel"}]]}}}
[2026-04-17 14:03:00] BOT HIT webhook request received
[2026-04-17 14:03:02] sendMessage response: {"ok":true,"result":{"message_id":6159,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776434582,"text":"\ud83c\udfe0 Document Upload \u2014 Proof of Address\n\nPlease upload a recent proof of address document issued within the last 90 days. Accepted examples may include a utility bill, bank statement, government letter, or residence certificate, where applicable.","entities":[{"offset":3,"length":34,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Verification","callback_data":"kyc_cancel"}]]}}}
[2026-04-17 14:03:08] BOT HIT webhook request received
[2026-04-17 14:03:10] sendMessage response: {"ok":true,"result":{"message_id":6161,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776434590,"text":"\ud83d\udcc1 Review Uploaded Documents\n\nPlease review the uploaded documents before submission:\n\n\u2022 Document Front: Uploaded\n\u2022 Selfie: Uploaded\n\u2022 Selfie With Document: Uploaded\n\u2022 Proof Of Address: Uploaded\n\u2022 Document Back: Uploaded","entities":[{"offset":3,"length":25,"type":"bold"},{"offset":89,"length":15,"type":"bold"},{"offset":116,"length":7,"type":"bold"},{"offset":135,"length":21,"type":"bold"},{"offset":168,"length":17,"type":"bold"},{"offset":197,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Submit Verification","callback_data":"kyc_submit_final"}],[{"text":"\ud83d\udd04 Re-upload Documents","callback_data":"kyc_edit_documents"}],[{"text":"\u274c Cancel Verification","callback_data":"kyc_cancel"}]]}}}
[2026-04-17 14:03:15] BOT HIT webhook request received
[2026-04-17 14:03:15] sendMessage response: {"ok":true,"result":{"message_id":6162,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776434595,"text":"\u2705 Verification Request Submitted\n\nDear Customer,\n\nYour identity verification request has been received successfully. Your submitted information and supporting documents are now under review by our authorized verification team.\n\nReference Code: FNP-KYC-260417-49D191BF\nStatus: Under Review\n\nPlease note that additional information or document re-submission may be requested if required during the review process.\n\nYou will be notified once the review has been completed.","entities":[{"offset":2,"length":30,"type":"bold"},{"offset":228,"length":15,"type":"bold"},{"offset":268,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e Check Verification Status","callback_data":"kyc_phase2_pending_status"}]]}}}
[2026-04-17 14:03:44] BOT HIT webhook request received
[2026-04-17 14:03:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 14:03:45] sendMessage response: {"ok":true,"result":{"message_id":6163,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776434625,"text":"\ud83d\udee1\ufe0f Verification Status\n\nReference Code: FNP-KYC-260417-49D191BF\nStatus: Under Review\n\nWe will notify you once the review has been completed or if additional information is required.","entities":[{"offset":4,"length":19,"type":"bold"},{"offset":25,"length":15,"type":"bold"},{"offset":65,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-17 14:03:47] BOT HIT webhook request received
[2026-04-17 14:03:48] sendMessage response: {"ok":true,"result":{"message_id":6164,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776434628,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nPlease select one of the premium banking options below to continue securely.","entities":[{"offset":4,"length":45,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-17 14:04:01] BOT HIT webhook request received
[2026-04-17 14:04:02] sendMessage response: {"ok":true,"result":{"message_id":6166,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776434641,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-17 14:04:03] BOT HIT webhook request received
[2026-04-17 14:04:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 14:04:04] sendMessage response: {"ok":true,"result":{"message_id":6167,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776434644,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-17 14:04:09] BOT HIT webhook request received
[2026-04-17 14:04:10] sendMessage response: {"ok":true,"result":{"message_id":6169,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776434650,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-17 14:04:16] BOT HIT webhook request received
[2026-04-17 14:04:16] DOB verification full matches=[{"id":"26","name":"Hsgdge Sgegdge","mobile":"+34111111117","dob":"2025-08-09","status":"active","block_reason_category":"none","account_number":"ES5089609113924139484715"}]
[2026-04-17 14:04:16] DOB verification blocked match=no
[2026-04-17 14:04:16] DOB verification active/general match=yes user_id=26 status=active
[2026-04-17 14:04:16] sendMessage response: {"ok":true,"result":{"message_id":6171,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776434656,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nk***********3@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":23,"type":"url"},{"offset":225,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-17 14:04:58] BOT HIT webhook request received
[2026-04-17 14:04:59] sendMessage response: {"ok":true,"result":{"message_id":6173,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776434698,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-17 14:04:59] sendMessage response: {"ok":true,"result":{"message_id":6174,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776434699,"text":"\ud83d\udee1\ufe0f Identity Verification Required\n\nDear Hsgdge Sgegdge,\n\nWelcome to FinoviaPay.\n\nIn order to maintain a secure banking environment and comply with international financial regulations, identity verification is required before full account access can be granted.\n\nThis process includes Know Your Customer (KYC) and Anti-Money Laundering (AML) checks, which are standard procedures followed by financial institutions to protect customers, prevent unauthorized activity, and support regulatory compliance.\n\nYour current verification status is shown below:\n\u2022 Verification Status: Pending Review\n\nWhy this verification is required:\n\u2022 To confirm your identity and help protect your account\n\u2022 To prevent fraud, identity misuse, and suspicious activity\n\u2022 To support secure transactions and account protection measures\n\u2022 To comply with financial security, risk management, and regulatory requirements\n\nFor your security, access to certain account services is temporarily limited until your verification has been successfully completed and approved.\n\nPlease proceed with your verification using the secure option below. Once your verification is approved, access to eligible account services will be restored automatically.\n\nThank you for your cooperation.","entities":[{"offset":4,"length":30,"type":"bold"},{"offset":41,"length":14,"type":"bold"},{"offset":285,"length":24,"type":"bold"},{"offset":314,"length":27,"type":"bold"},{"offset":555,"length":20,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start KYC Verification","callback_data":"start_kyc_phase2_verification"}]]}}}
[2026-04-17 14:05:08] BOT HIT webhook request received
[2026-04-17 14:05:09] sendMessage response: {"ok":true,"result":{"message_id":6175,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776434709,"text":"\ud83c\udf0d Step 1 of 12 \u2014 Resident Country\n\nPlease enter the name of your current country of residence exactly as it appears on your official records. This information is required for identity verification and compliance review.","entities":[{"offset":3,"length":31,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Verification","callback_data":"kyc_cancel"}]]}}}
[2026-04-17 14:14:14] BOT HIT webhook request received
[2026-04-17 14:14:14] sendMessage response: {"ok":true,"result":{"message_id":6177,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776435254,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-17 14:14:16] BOT HIT webhook request received
[2026-04-17 14:14:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 14:14:17] sendMessage response: {"ok":true,"result":{"message_id":6178,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776435256,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-17 14:14:23] BOT HIT webhook request received
[2026-04-17 14:14:23] sendMessage response: {"ok":true,"result":{"message_id":6180,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776435263,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-17 14:14:25] BOT HIT webhook request received
[2026-04-17 14:14:25] DOB verification full matches=[{"id":"26","name":"Hsgdge Sgegdge","mobile":"+34111111117","dob":"2025-08-09","status":"active","block_reason_category":"none","account_number":"ES5089609113924139484715"}]
[2026-04-17 14:14:25] DOB verification blocked match=no
[2026-04-17 14:14:25] DOB verification active/general match=yes user_id=26 status=active
[2026-04-17 14:14:26] sendMessage response: {"ok":true,"result":{"message_id":6182,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776435266,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nk***********3@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":23,"type":"url"},{"offset":225,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-17 14:14:40] BOT HIT webhook request received
[2026-04-17 14:14:41] sendMessage response: {"ok":true,"result":{"message_id":6184,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776435281,"text":"OTP does not match. Please check the code and try again.","reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-17 14:14:52] BOT HIT webhook request received
[2026-04-17 14:14:53] sendMessage response: {"ok":true,"result":{"message_id":6186,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776435293,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-17 14:14:53] sendMessage response: {"ok":true,"result":{"message_id":6187,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776435293,"text":"\ud83d\udee1\ufe0f Identity Verification In Review\n\nDear Hsgdge Sgegdge,\n\nYour identity verification request has already been received successfully and is currently under review by our authorized verification team.\n\nYour current verification status is shown below:\n\u2022 Verification Status: Pending Review\n\nAt this stage, no further action is required from you unless additional information or supporting documents are requested during the review process.\n\nFor your security, access to certain account services remains temporarily limited until the verification review has been completed.\n\nYou will be notified as soon as your verification status is updated.\n\nThank you for your patience and cooperation.","entities":[{"offset":4,"length":31,"type":"bold"},{"offset":42,"length":14,"type":"bold"},{"offset":252,"length":20,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd53 Verification Under Review","callback_data":"kyc_phase2_pending_status"}]]}}}
[2026-04-17 14:15:04] BOT HIT webhook request received
[2026-04-17 14:15:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 14:15:05] sendMessage response: {"ok":true,"result":{"message_id":6188,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776435305,"text":"\ud83d\udee1\ufe0f Verification Status\n\nReference Code: FNP-KYC-260417-545E7262\nStatus: Draft in Progress\n\nWe will notify you once the review has been completed or if additional information is required.","entities":[{"offset":4,"length":19,"type":"bold"},{"offset":25,"length":15,"type":"bold"},{"offset":65,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-17 14:59:52] BOT HIT webhook request received
[2026-04-17 14:59:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 14:59:53] sendMessage response: {"ok":true,"result":{"message_id":6189,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776437993,"text":"\ud83d\udee1\ufe0f Verification Status\n\nReference Code: FNP-KYC-260417-545E7262\nStatus: Draft in Progress\n\nWe will notify you once the review has been completed or if additional information is required.","entities":[{"offset":4,"length":19,"type":"bold"},{"offset":25,"length":15,"type":"bold"},{"offset":65,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-17 17:19:21] BOT HIT webhook request received
[2026-04-17 17:19:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 17:19:22] sendMessage response: {"ok":true,"result":{"message_id":6192,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776446362,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-17 17:24:12] BOT HIT webhook request received
[2026-04-17 17:24:12] sendMessage response: {"ok":true,"result":{"message_id":6195,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776446652,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-17 17:24:14] BOT HIT webhook request received
[2026-04-17 17:24:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 17:24:15] sendMessage response: {"ok":true,"result":{"message_id":6196,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776446654,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-17 17:24:20] BOT HIT webhook request received
[2026-04-17 17:24:20] sendMessage response: {"ok":true,"result":{"message_id":6198,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776446660,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-17 17:24:27] BOT HIT webhook request received
[2026-04-17 17:24:27] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-17 17:24:27] DOB verification blocked match=no
[2026-04-17 17:24:27] DOB verification active/general match=yes user_id=5 status=active
[2026-04-17 17:24:28] sendMessage response: {"ok":true,"result":{"message_id":6200,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776446668,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-17 17:24:46] BOT HIT webhook request received
[2026-04-17 17:24:46] sendMessage response: {"ok":true,"result":{"message_id":6202,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776446686,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-17 17:24:47] sendMessage response: {"ok":true,"result":{"message_id":6203,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776446687,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":26,"type":"url"},{"offset":294,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-17 17:24:49] BOT HIT webhook request received
[2026-04-17 17:24:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 17:24:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 17:24:51] sendMessage response: {"ok":true,"result":{"message_id":6204,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776446691,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-17 17:24:53] BOT HIT webhook request received
[2026-04-17 17:24:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 17:24:54] sendMessage response: {"ok":true,"result":{"message_id":6205,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776446694,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-17 17:24:58] BOT HIT webhook request received
[2026-04-17 17:24:59] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 17:24:59] sendMessage response: {"ok":true,"result":{"message_id":6206,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776446699,"text":"\ud83e\udeaa Current Virtual Card\n\nCard Label\nVirtual Card\n\nCard Brand\nVisa\n\nMasked Card Number\n4723040110978198\n\nExpiry Date\n12/2026\n\nCard Status\nAssigned\n\nReference Code\nFNP-VCARD-260318-FHE34Y","entities":[{"offset":3,"length":20,"type":"bold"},{"offset":25,"length":10,"type":"bold"},{"offset":50,"length":10,"type":"bold"},{"offset":67,"length":18,"type":"bold"},{"offset":104,"length":11,"type":"bold"},{"offset":125,"length":11,"type":"bold"},{"offset":147,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-17 17:25:04] BOT HIT webhook request received
[2026-04-17 17:25:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 17:25:05] sendMessage response: {"ok":true,"result":{"message_id":6207,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776446705,"text":"\u2699\ufe0f Manage Virtual Card\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-17 17:25:27] BOT HIT webhook request received
[2026-04-17 17:25:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 17:25:36] BOT HIT webhook request received
[2026-04-17 17:25:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 17:25:37] sendMessage response: {"ok":true,"result":{"message_id":6208,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776446737,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-17 17:25:39] BOT HIT webhook request received
[2026-04-17 17:25:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 17:25:54] BOT HIT webhook request received
[2026-04-17 17:25:55] sendMessage response: {"ok":true,"result":{"message_id":6210,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776446755,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-17 17:25:56] BOT HIT webhook request received
[2026-04-17 17:25:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 17:25:57] sendMessage response: {"ok":true,"result":{"message_id":6211,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776446757,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-17 17:26:03] BOT HIT webhook request received
[2026-04-17 17:26:03] sendMessage response: {"ok":true,"result":{"message_id":6213,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776446763,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-17 17:26:09] BOT HIT webhook request received
[2026-04-17 17:26:09] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-17 17:26:09] DOB verification blocked match=no
[2026-04-17 17:26:09] DOB verification active/general match=yes user_id=5 status=active
[2026-04-17 17:26:09] sendMessage response: {"ok":true,"result":{"message_id":6215,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776446769,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-17 17:26:25] BOT HIT webhook request received
[2026-04-17 17:26:26] sendMessage response: {"ok":true,"result":{"message_id":6217,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776446786,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-17 17:26:26] sendMessage response: {"ok":true,"result":{"message_id":6218,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776446786,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":26,"type":"url"},{"offset":294,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-17 17:26:30] BOT HIT webhook request received
[2026-04-17 17:26:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 17:26:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 17:26:31] sendMessage response: {"ok":true,"result":{"message_id":6219,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776446791,"text":"\ud83c\udfab My Support Tickets\n\nWelcome to your FinoviaPay support ticket history section.\n\nFrom this area, you may review your open tickets, closed tickets, and the current progress of your previously submitted customer support requests.\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udfe6 Open Tickets","callback_data":"my_tickets_open"},{"text":"\u2705 Closed Tickets","callback_data":"my_tickets_closed"}],[{"text":"\ud83d\udcdc All Ticket History","callback_data":"my_tickets_all"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-17 17:26:36] BOT HIT webhook request received
[2026-04-17 17:26:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 17:26:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 17:26:37] sendMessage response: {"ok":true,"result":{"message_id":6220,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776446797,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-17 17:27:08] BOT HIT webhook request received
[2026-04-17 17:27:08] sendMessage response: {"ok":true,"result":{"message_id":6222,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776446828,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-17 17:27:10] BOT HIT webhook request received
[2026-04-17 17:27:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 17:27:10] sendMessage response: {"ok":true,"result":{"message_id":6223,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776446830,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-17 17:27:15] BOT HIT webhook request received
[2026-04-17 17:27:16] sendMessage response: {"ok":true,"result":{"message_id":6225,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776446836,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-17 17:27:22] BOT HIT webhook request received
[2026-04-17 17:27:22] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-17 17:27:22] DOB verification blocked match=no
[2026-04-17 17:27:22] DOB verification active/general match=yes user_id=5 status=active
[2026-04-17 17:27:22] sendMessage response: {"ok":true,"result":{"message_id":6227,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776446842,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-17 17:27:34] BOT HIT webhook request received
[2026-04-17 17:27:34] sendMessage response: {"ok":true,"result":{"message_id":6229,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776446854,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-17 17:27:35] sendMessage response: {"ok":true,"result":{"message_id":6230,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776446855,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":26,"type":"url"},{"offset":294,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-17 17:27:46] BOT HIT webhook request received
[2026-04-17 17:27:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 17:27:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 17:27:48] sendMessage response: {"ok":true,"result":{"message_id":6231,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776446868,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-17 17:29:58] BOT HIT webhook request received
[2026-04-17 17:29:59] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 17:29:59] sendMessage response: {"ok":true,"result":{"message_id":6232,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776446999,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-17 17:30:35] BOT HIT webhook request received
[2026-04-17 17:30:35] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 17:30:36] sendMessage response: {"ok":true,"result":{"message_id":6233,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776447036,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-17 17:37:13] BOT HIT webhook request received
[2026-04-17 17:37:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 17:37:14] sendMessage response: {"ok":true,"result":{"message_id":6234,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776447433,"text":"Testing"}}
[2026-04-17 19:57:01] BOT HIT webhook request received
[2026-04-17 19:57:02] sendMessage response: {"ok":true,"result":{"message_id":6237,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776455821,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-17 19:57:04] BOT HIT webhook request received
[2026-04-17 19:57:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 19:57:05] sendMessage response: {"ok":true,"result":{"message_id":6238,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776455825,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-17 19:57:24] BOT HIT webhook request received
[2026-04-17 19:57:24] sendMessage response: {"ok":true,"result":{"message_id":6240,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776455844,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-17 19:57:29] BOT HIT webhook request received
[2026-04-17 19:57:29] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-17 19:57:29] DOB verification blocked match=no
[2026-04-17 19:57:29] DOB verification active/general match=yes user_id=25 status=active
[2026-04-17 19:57:30] sendMessage response: {"ok":true,"result":{"message_id":6242,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776455849,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-17 19:57:54] BOT HIT webhook request received
[2026-04-17 19:57:55] sendMessage response: {"ok":true,"result":{"message_id":6244,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776455875,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-17 19:57:55] sendMessage response: {"ok":true,"result":{"message_id":6245,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776455875,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-17 19:57:59] BOT HIT webhook request received
[2026-04-17 19:57:59] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 19:58:00] sendMessage response: {"ok":true,"result":{"message_id":6246,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776455880,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nYou currently have an active direct communication from an authorised FinoviaPay officer.\n\nReference\nFP-DM-000007\n\nDepartment\nCard Control Department\n\nOfficer\nKomal Haider\n\nTicket ID\nTKT9FEDE904\n\nStatus\nOpen\n\nLast Update\n17 Apr 2026 14:14\n\nYou may review the conversation history or send your secure reply using the options below.","entities":[{"offset":3,"length":38,"type":"bold"},{"offset":133,"length":9,"type":"bold"},{"offset":157,"length":10,"type":"bold"},{"offset":193,"length":7,"type":"bold"},{"offset":215,"length":9,"type":"bold"},{"offset":238,"length":6,"type":"bold"},{"offset":251,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-04-17 19:58:17] BOT HIT webhook request received
[2026-04-17 19:58:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 19:58:18] sendMessage response: {"ok":true,"result":{"message_id":6247,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776455898,"text":"\ud83d\udcc4 Active Direct Communication\n\nReference: FP-DM-000007\nDepartment: Card Control Department\nOfficer: Komal Haider\nTicket ID: TKT9FEDE904\n\nRecent Messages\n\n\u2022 Officer \u2014 13 Apr 2026 17:50\nDear Customer,\n\nMy name is Mirza Sufyan, and I am contacting you from the AML, KYC Verification & Security Department, Finoviapay Head Office.\nOfficer ID: FNP-Mirza Sufyan\n\nWe would like to inform you that the address verification document you submitted has been reviewed, and it appears to be in Urdu language.\n\nFor compliance and verification purposes, we kindly ask if you have an English version of your address verification document available.\n\nIf yes, please share the English document through the Direct Communication section for further review and processing.\n\nYour cooperation in this matter will help us complete your verification process without delay.\n\nThank you for your cooperation.\n\nKind regards,\nMirza Sufyan\nAML, KYC Verification & Security Department\nFinoviapay Head Office\nOfficer ID: FNP-Mirza Sufyan\n\n\u2022 You \u2014 14 Apr 2026 07:58\nYes i can provide English version document\n\n\u2022 Officer \u2014 14 Apr 2026 08:21\nDear Customer,\n\nThank you for your response.\n\nMy name is Carlos Ramirez, and I am contacting you from the KYC, AML & Security Verification Department.\nOfficer ID: FNP-CR-84721\n\nWe would like to inform you that within the next few hours, you will receive a notification regarding the required documentation.\n\nKindly review the notification carefully and upload the requested documents accordingly to proceed with your verification process.\n\nThank you for your cooperation.\n\nKind regards,\nCarlos Ramirez\nKYC, AML & Security Verification Department\nFinoviapay\nOfficer ID: FNP-CR-84721\n\n\u2022 Officer \u2014 17 Apr 2026 14:14\nDear Customer,\n\nWe hope you are doing well.\n\nThis is to inform you that your request has been received under Ticket ID: TKT9FEDE904, in which you requested the deletion of your Virtual Card ending in ****8198.\n\nMy name is Komal Haider (Officer ID: FNP-KH-58231), and I am contacting you from the FinoviaPay Headquarters, Card Control Department, regarding your request.\n\nBefore proceeding with the deletion process, we kindly request you to confirm the reason for closing your current Virtual Card. This step is required to ensure proper handling of your request in accordance with our internal security, compliance, and card management procedures.\n\nOnce we receive your confirmation, we will proceed accordingly and keep you informed throughout the process.\n\nWe appreciate your cooperation and thank you for choosing FinoviaPay.\n\nKind regards,\nKomal Haider\nOfficer ID: FNP-KH-58231\nCard Control Department\nFinoviaPay","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":32,"length":10,"type":"bold"},{"offset":56,"length":11,"type":"bold"},{"offset":92,"length":8,"type":"bold"},{"offset":114,"length":10,"type":"bold"},{"offset":138,"length":15,"type":"bold"},{"offset":157,"length":7,"type":"bold"},{"offset":1009,"length":3,"type":"bold"},{"offset":1079,"length":7,"type":"bold"},{"offset":1692,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-04-17 20:17:55] BOT HIT webhook request received
[2026-04-17 20:17:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 20:17:56] sendMessage response: {"ok":true,"result":{"message_id":6248,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776457076,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nYou currently have an active direct communication from an authorised FinoviaPay officer.\n\nReference\nFP-DM-000007\n\nDepartment\nCard Control Department\n\nOfficer\nKomal Haider\n\nTicket ID\nTKT9FEDE904\n\nStatus\nOpen\n\nLast Update\n17 Apr 2026 14:14\n\nYou may review the conversation history or send your secure reply using the options below.","entities":[{"offset":3,"length":38,"type":"bold"},{"offset":133,"length":9,"type":"bold"},{"offset":157,"length":10,"type":"bold"},{"offset":193,"length":7,"type":"bold"},{"offset":215,"length":9,"type":"bold"},{"offset":238,"length":6,"type":"bold"},{"offset":251,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-04-17 20:18:04] BOT HIT webhook request received
[2026-04-17 20:18:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 20:18:05] sendMessage response: {"ok":true,"result":{"message_id":6249,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776457085,"text":"\u2709\ufe0f Reply to FinoviaPay Officer\n\nPlease type your message below. Your reply will be securely delivered to the assigned FinoviaPay department.\n\nReference: FP-DM-000007","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":142,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-04-17 20:23:21] BOT HIT webhook request received
[2026-04-17 20:23:21] sendMessage response: {"ok":true,"result":{"message_id":6251,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776457401,"text":"\u2705 Secure Reply Sent\n\nYour message has been securely delivered to the assigned FinoviaPay officer.\n\nYou may return to the direct communication section at any time to review this conversation.","entities":[{"offset":2,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-04-17 21:38:36] BOT HIT webhook request received
[2026-04-17 21:38:36] sendMessage response: {"ok":true,"result":{"message_id":6253,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776461916,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-17 21:38:38] BOT HIT webhook request received
[2026-04-17 21:38:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 21:38:39] sendMessage response: {"ok":true,"result":{"message_id":6254,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776461919,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-17 21:38:52] BOT HIT webhook request received
[2026-04-17 21:38:53] sendMessage response: {"ok":true,"result":{"message_id":6256,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776461932,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-17 21:39:00] BOT HIT webhook request received
[2026-04-17 21:39:00] DOB verification full matches=[{"id":"27","name":"Abdul Hanan","mobile":"+923211293973","dob":"2003-12-03","status":"active","block_reason_category":"none","account_number":"ES5838275311756567373229"}]
[2026-04-17 21:39:00] DOB verification blocked match=no
[2026-04-17 21:39:00] DOB verification active/general match=yes user_id=27 status=active
[2026-04-17 21:39:00] sendMessage response: {"ok":true,"result":{"message_id":6258,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776461940,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-17 21:39:39] BOT HIT webhook request received
[2026-04-17 21:39:40] sendMessage response: {"ok":true,"result":{"message_id":6260,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776461980,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-17 21:39:41] sendMessage response: {"ok":true,"result":{"message_id":6261,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776461981,"text":"\ud83d\udee1\ufe0f Identity Verification Required\n\nDear Abdul Hanan,\n\nWelcome to FinoviaPay.\n\nIn order to maintain a secure banking environment and comply with international financial regulations, identity verification is required before full account access can be granted.\n\nThis process includes Know Your Customer (KYC) and Anti-Money Laundering (AML) checks, which are standard procedures followed by financial institutions to protect customers, prevent unauthorized activity, and support regulatory compliance.\n\nYour current verification status is shown below:\n\u2022 Verification Status: Not Submitted\n\nWhy this verification is required:\n\u2022 To confirm your identity and help protect your account\n\u2022 To prevent fraud, identity misuse, and suspicious activity\n\u2022 To support secure transactions and account protection measures\n\u2022 To comply with financial security, risk management, and regulatory requirements\n\nFor your security, access to certain account services is temporarily limited until your verification has been successfully completed and approved.\n\nPlease proceed with your verification using the secure option below. Once your verification is approved, access to eligible account services will be restored automatically.\n\nThank you for your cooperation.","entities":[{"offset":4,"length":30,"type":"bold"},{"offset":41,"length":11,"type":"bold"},{"offset":282,"length":24,"type":"bold"},{"offset":311,"length":27,"type":"bold"},{"offset":552,"length":20,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start KYC Verification","callback_data":"start_kyc_phase2_verification"}]]}}}
[2026-04-17 21:39:46] BOT HIT webhook request received
[2026-04-17 21:39:47] sendMessage response: {"ok":true,"result":{"message_id":6262,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776461986,"text":"\ud83c\udf0d Step 1 of 12 \u2014 Resident Country\n\nPlease enter the name of your current country of residence exactly as it appears on your official records. This information is required for identity verification and compliance review.","entities":[{"offset":3,"length":31,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Verification","callback_data":"kyc_cancel"}]]}}}
[2026-04-17 21:40:07] BOT HIT webhook request received
[2026-04-17 21:40:07] sendMessage response: {"ok":true,"result":{"message_id":6264,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776462007,"text":"\ud83e\udeaa Step 2 of 12 \u2014 Select Document Type\n\nPlease select the identification document you wish to use for verification. Make sure the selected document is valid, official, and currently active.","entities":[{"offset":3,"length":35,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Passport","callback_data":"kyc_doc_passport"}],[{"text":"National ID Card","callback_data":"kyc_doc_national_id"}],[{"text":"Residence Permit","callback_data":"kyc_doc_residence_permit"}],[{"text":"Driving Licence","callback_data":"kyc_doc_driving_licence"}],[{"text":"\u274c Cancel Verification","callback_data":"kyc_cancel"}]]}}}
[2026-04-17 21:40:17] BOT HIT webhook request received
[2026-04-17 21:40:18] sendMessage response: {"ok":true,"result":{"message_id":6265,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776462018,"text":"\ud83d\udd22 Step 3 of 12 \u2014 Document Number\n\nPlease enter your document number exactly as shown on your selected identification document.","entities":[{"offset":3,"length":30,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Verification","callback_data":"kyc_cancel"}]]}}}
[2026-04-17 21:40:32] BOT HIT webhook request received
[2026-04-17 21:40:33] sendMessage response: {"ok":true,"result":{"message_id":6267,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776462033,"text":"\ud83d\udcc5 Step 4 of 12 \u2014 Document Issue Date\n\nPlease enter the issue date of your identification document in the following format:\n\nDD-MM-YYYY\n\nExample: 14-08-2021","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":125,"length":10,"type":"bold"},{"offset":146,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Verification","callback_data":"kyc_cancel"}]]}}}
[2026-04-17 21:41:04] BOT HIT webhook request received
[2026-04-17 21:41:04] sendMessage response: {"ok":true,"result":{"message_id":6269,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776462064,"text":"\ud83d\udcc6 Step 5 of 12 \u2014 Document Expiry Date\n\nPlease enter the expiry date of your identification document in the following format:\n\nDD-MM-YYYY\n\nYour document must be valid at the time of review.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":127,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Verification","callback_data":"kyc_cancel"}]]}}}
[2026-04-17 21:41:28] BOT HIT webhook request received
[2026-04-17 21:41:28] sendMessage response: {"ok":true,"result":{"message_id":6271,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776462088,"text":"\ud83d\udc64 Step 6 of 12 \u2014 First Name\n\nPlease enter your first name exactly as it appears on your official identification document.","entities":[{"offset":3,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Verification","callback_data":"kyc_cancel"}]]}}}
[2026-04-17 21:43:03] BOT HIT webhook request received
[2026-04-17 21:43:03] sendMessage response: {"ok":true,"result":{"message_id":6273,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776462183,"text":"\ud83d\udc64 Step 7 of 12 \u2014 Last Name\n\nPlease enter your last name exactly as it appears on your official identification document.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Verification","callback_data":"kyc_cancel"}]]}}}
[2026-04-17 21:43:08] BOT HIT webhook request received
[2026-04-17 21:43:08] sendMessage response: {"ok":true,"result":{"message_id":6275,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776462188,"text":"\ud83c\udf82 Step 8 of 12 \u2014 Date of Birth\n\nPlease enter your date of birth exactly as shown on your official identification document.\n\nFormat: DD-MM-YYYY","entities":[{"offset":3,"length":28,"type":"bold"},{"offset":125,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Verification","callback_data":"kyc_cancel"}]]}}}
[2026-04-17 21:43:22] BOT HIT webhook request received
[2026-04-17 21:43:22] sendMessage response: {"ok":true,"result":{"message_id":6277,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776462202,"text":"\ud83d\udc68 Step 9 of 12 \u2014 Father's Name\n\nPlease enter your father's full name as recorded on your official or supporting records, where applicable.","entities":[{"offset":3,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Verification","callback_data":"kyc_cancel"}]]}}}
[2026-04-17 21:43:31] BOT HIT webhook request received
[2026-04-17 21:43:32] sendMessage response: {"ok":true,"result":{"message_id":6279,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776462211,"text":"\ud83d\udcde Step 10 of 12 \u2014 Contact Number\n\nPlease enter your active contact number, including country code where applicable. This number may be used for account security and verification-related communication.","entities":[{"offset":3,"length":30,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Verification","callback_data":"kyc_cancel"}]]}}}
[2026-04-17 21:43:55] BOT HIT webhook request received
[2026-04-17 21:43:55] sendMessage response: {"ok":true,"result":{"message_id":6281,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776462235,"text":"\ud83e\uddfe Step 11 of 12 \u2014 Review Personal Details\n\nPlease review your personal information carefully before proceeding. Incorrect or mismatched information may result in delays or rejection.\n\n\u2022 Resident Country: Pakistan\n\u2022 Document Type: National ID Card\n\u2022 Document Number: 3410134639621\n\u2022 Issue Date: 23 Apr 2024\n\u2022 Expiry Date: 23 Apr 2034\n\u2022 First Name: Abdul\n\u2022 Last Name: Hanan\n\u2022 Date of Birth: 03 Dec 2003\n\u2022 Father's Name: Ghulam Hussain\n\u2022 Contact Number: +923211293973","entities":[{"offset":3,"length":39,"type":"bold"},{"offset":187,"length":17,"type":"bold"},{"offset":216,"length":14,"type":"bold"},{"offset":250,"length":16,"type":"bold"},{"offset":283,"length":11,"type":"bold"},{"offset":309,"length":12,"type":"bold"},{"offset":336,"length":11,"type":"bold"},{"offset":356,"length":10,"type":"bold"},{"offset":375,"length":14,"type":"bold"},{"offset":404,"length":14,"type":"bold"},{"offset":436,"length":15,"type":"bold"},{"offset":452,"length":13,"type":"phone_number"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Confirm Personal Details","callback_data":"kyc_confirm_personal"}],[{"text":"\u270f\ufe0f Edit Information","callback_data":"kyc_edit_personal"}],[{"text":"\u274c Cancel Verification","callback_data":"kyc_cancel"}]]}}}
[2026-04-17 21:44:10] BOT HIT webhook request received
[2026-04-17 21:44:11] sendMessage response: {"ok":true,"result":{"message_id":6282,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776462251,"text":"\ud83c\udfe6 AML Information \u2014 Employment Status\n\nPlease select your current employment status. This information is required as part of routine financial compliance and customer due diligence.","entities":[{"offset":3,"length":35,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Employed","callback_data":"kyc_aml_employment_employed"}],[{"text":"Self-Employed","callback_data":"kyc_aml_employment_self_employed"}],[{"text":"Business Owner","callback_data":"kyc_aml_employment_business_owner"}],[{"text":"Student","callback_data":"kyc_aml_employment_student"}],[{"text":"Unemployed","callback_data":"kyc_aml_employment_unemployed"}],[{"text":"Retired","callback_data":"kyc_aml_employment_retired"}]]}}}
[2026-04-17 21:46:06] BOT HIT webhook request received
[2026-04-17 21:46:06] sendMessage response: {"ok":true,"result":{"message_id":6283,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776462366,"text":"\ud83d\udcb6 AML Information \u2014 Source of Funds\n\nPlease select your primary source of funds. This information is required to support routine anti-money laundering review.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Salary / Employment Income","callback_data":"kyc_aml_source_salary"}],[{"text":"Self-Employment Income","callback_data":"kyc_aml_source_self_employment"}],[{"text":"Business Revenue","callback_data":"kyc_aml_source_business_revenue"}],[{"text":"Savings","callback_data":"kyc_aml_source_savings"}],[{"text":"Family Support","callback_data":"kyc_aml_source_family_support"}],[{"text":"Pension","callback_data":"kyc_aml_source_pension"}],[{"text":"Investments","callback_data":"kyc_aml_source_investments"}],[{"text":"Other","callback_data":"kyc_aml_source_other"}]]}}}
[2026-04-17 21:47:06] BOT HIT webhook request received
[2026-04-17 21:47:07] sendMessage response: {"ok":true,"result":{"message_id":6284,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776462427,"text":"\ud83d\udcc8 AML Information \u2014 Estimated Monthly Activity\n\nPlease indicate your expected monthly account activity as accurately as possible.","entities":[{"offset":3,"length":44,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Below 1,000 EUR","callback_data":"kyc_aml_activity_below_1000"}],[{"text":"1,000 to 5,000 EUR","callback_data":"kyc_aml_activity_1000_5000"}],[{"text":"5,000 to 10,000 EUR","callback_data":"kyc_aml_activity_5000_10000"}],[{"text":"10,000 to 25,000 EUR","callback_data":"kyc_aml_activity_10000_25000"}],[{"text":"Above 25,000 EUR","callback_data":"kyc_aml_activity_above_25000"}]]}}}
[2026-04-17 21:47:16] BOT HIT webhook request received
[2026-04-17 21:47:17] sendMessage response: {"ok":true,"result":{"message_id":6285,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776462437,"text":"\ud83c\udfaf AML Information \u2014 Intended Account Purpose\n\nPlease select the main purpose for which you intend to use your account.","entities":[{"offset":3,"length":42,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Personal Use","callback_data":"kyc_aml_purpose_personal_use"}],[{"text":"Salary Payments","callback_data":"kyc_aml_purpose_salary_payments"}],[{"text":"Family Transfers","callback_data":"kyc_aml_purpose_family_transfers"}],[{"text":"Savings","callback_data":"kyc_aml_purpose_savings"}],[{"text":"Business Use","callback_data":"kyc_aml_purpose_business_use"}],[{"text":"Online Purchases","callback_data":"kyc_aml_purpose_online_purchases"}],[{"text":"Travel Expenses","callback_data":"kyc_aml_purpose_travel_expenses"}]]}}}
[2026-04-17 21:48:18] BOT HIT webhook request received
[2026-04-17 21:48:18] sendMessage response: {"ok":true,"result":{"message_id":6286,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776462498,"text":"\ud83d\ude4b AML Information \u2014 Acting on Your Own Behalf\n\nPlease confirm whether you are opening and using this account on your own behalf and not for an undisclosed third party.","entities":[{"offset":3,"length":43,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Yes","callback_data":"kyc_aml_own_yes"}],[{"text":"No","callback_data":"kyc_aml_own_no"}]]}}}
[2026-04-17 21:50:25] BOT HIT webhook request received
[2026-04-17 21:50:26] sendMessage response: {"ok":true,"result":{"message_id":6287,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776462626,"text":"\ud83c\udfdb\ufe0f AML Information \u2014 Politically Exposed Person (PEP)\n\nAre you, or any close family member or close associate, currently a politically exposed person (PEP) or a person entrusted with a prominent public function?","entities":[{"offset":4,"length":50,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Yes","callback_data":"kyc_aml_pep_yes"}],[{"text":"No","callback_data":"kyc_aml_pep_no"}]]}}}
[2026-04-17 21:51:18] BOT HIT webhook request received
[2026-04-17 21:51:18] sendMessage response: {"ok":true,"result":{"message_id":6288,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776462678,"text":"\ud83c\udf10 AML Information \u2014 Country of Tax Residence\n\nPlease enter your country of tax residence. This may be the same as your country of residence.","entities":[{"offset":3,"length":42,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Verification","callback_data":"kyc_cancel"}]]}}}
[2026-04-17 21:53:01] BOT HIT webhook request received
[2026-04-17 21:53:02] sendMessage response: {"ok":true,"result":{"message_id":6290,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776462782,"text":"\ud83d\udccb Review AML Information\n\nPlease review your compliance information carefully before proceeding to document upload.\n\n\u2022 Employment Status: self employed\n\u2022 Source of Funds: self employment\n\u2022 Monthly Activity: 1000 5000\n\u2022 Account Purpose: personal use\n\u2022 Acting on Own Behalf: yes\n\u2022 PEP Status: no\n\u2022 Tax Residence: Pakistan","entities":[{"offset":3,"length":22,"type":"bold"},{"offset":120,"length":18,"type":"bold"},{"offset":155,"length":16,"type":"bold"},{"offset":190,"length":17,"type":"bold"},{"offset":220,"length":16,"type":"bold"},{"offset":252,"length":21,"type":"bold"},{"offset":280,"length":11,"type":"bold"},{"offset":297,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Confirm AML Information","callback_data":"kyc_confirm_aml"}],[{"text":"\u270f\ufe0f Edit AML Information","callback_data":"kyc_edit_aml"}],[{"text":"\u274c Cancel Verification","callback_data":"kyc_cancel"}]]}}}
[2026-04-17 21:53:18] BOT HIT webhook request received
[2026-04-17 21:53:18] sendMessage response: {"ok":true,"result":{"message_id":6291,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776462798,"text":"\ud83d\udce4 Document Upload \u2014 Front Side\n\nPlease upload a clear color image of the front or main information page of your selected identification document (National ID Card). All corners must be visible and the image must be readable, complete, and free from blur or glare.","entities":[{"offset":3,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Verification","callback_data":"kyc_cancel"}]]}}}
[2026-04-17 21:53:47] BOT HIT webhook request received
[2026-04-17 21:53:50] sendMessage response: {"ok":true,"result":{"message_id":6293,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776462829,"text":"\ud83d\udce4 Document Upload \u2014 Back Side\n\nPlease upload a clear color image of the back side of your identification document. Ensure all text is visible and the image is not cropped.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Verification","callback_data":"kyc_cancel"}]]}}}
[2026-04-17 21:53:59] BOT HIT webhook request received
[2026-04-17 21:54:01] sendMessage response: {"ok":true,"result":{"message_id":6295,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776462841,"text":"\ud83e\udd33 Document Upload \u2014 Selfie Photo\n\nPlease upload a clear live selfie photo of yourself. Your face must be fully visible, without heavy filters, face coverings, or unclear lighting.","entities":[{"offset":3,"length":30,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Verification","callback_data":"kyc_cancel"}]]}}}
[2026-04-17 21:54:41] BOT HIT webhook request received
[2026-04-17 21:54:43] sendMessage response: {"ok":true,"result":{"message_id":6297,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776462883,"text":"\ud83e\udeaa\ud83e\udd33 Document Upload \u2014 Selfie with Document\n\nPlease upload a clear photo of yourself holding your identification document. Your face and document details must be visible.","entities":[{"offset":5,"length":38,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Verification","callback_data":"kyc_cancel"}]]}}}
[2026-04-17 22:04:54] BOT HIT webhook request received
[2026-04-17 22:04:54] sendMessage response: {"ok":true,"result":{"message_id":6299,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776463494,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-17 22:04:56] BOT HIT webhook request received
[2026-04-17 22:04:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 22:04:57] sendMessage response: {"ok":true,"result":{"message_id":6300,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776463496,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-17 22:05:07] BOT HIT webhook request received
[2026-04-17 22:05:07] sendMessage response: {"ok":true,"result":{"message_id":6302,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776463507,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-17 22:05:11] BOT HIT webhook request received
[2026-04-17 22:05:11] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-17 22:05:11] DOB verification blocked match=no
[2026-04-17 22:05:11] DOB verification active/general match=yes user_id=25 status=active
[2026-04-17 22:05:13] sendMessage response: {"ok":true,"result":{"message_id":6304,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776463513,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-17 22:05:34] BOT HIT webhook request received
[2026-04-17 22:05:35] sendMessage response: {"ok":true,"result":{"message_id":6306,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776463535,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-17 22:05:35] sendMessage response: {"ok":true,"result":{"message_id":6307,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776463535,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-17 22:05:45] BOT HIT webhook request received
[2026-04-17 22:05:45] sendMessage response: {"ok":true,"result":{"message_id":6308,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776463545,"text":"Welcome to the FinoviaPay Digital Wallet Transfer Assistance Center.\n\nPlease choose one of the options below to check your transfer status, report an issue, create a support ticket, or connect with a Wallet Transfer Support Officer.\n\nAll support options below are provided through our secure digital banking support system.","reply_markup":{"inline_keyboard":[[{"text":"Transfer Status","callback_data":"wt_status"},{"text":"Report Transfer Issue","callback_data":"wt_issue"}],[{"text":"Create Wallet Transfer Ticket","callback_data":"wt_ticket"},{"text":"Talk to Transfer Officer","callback_data":"wt_agent"}],[{"text":"Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-17 22:05:52] BOT HIT webhook request received
[2026-04-17 22:05:53] sendMessage response: {"ok":true,"result":{"message_id":6309,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776463553,"text":"FinoviaPay Wallet Transfer Status Check\n\nPlease enter your Wallet Transfer Reference Number so that we may retrieve the current status of your transaction from our secure processing system."}}
[2026-04-17 22:07:58] BOT HIT webhook request received
[2026-04-17 22:08:22] BOT HIT webhook request received
[2026-04-17 22:08:46] BOT HIT webhook request received
[2026-04-17 22:09:06] BOT HIT webhook request received
[2026-04-17 22:09:43] BOT HIT webhook request received
[2026-04-17 22:09:44] sendMessage response: {"ok":true,"result":{"message_id":6311,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776463784,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-17 22:09:45] BOT HIT webhook request received
[2026-04-17 22:09:46] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 22:09:46] sendMessage response: {"ok":true,"result":{"message_id":6312,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776463786,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-17 22:10:00] BOT HIT webhook request received
[2026-04-17 22:10:00] sendMessage response: {"ok":true,"result":{"message_id":6314,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776463800,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-17 22:10:06] BOT HIT webhook request received
[2026-04-17 22:10:06] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-17 22:10:06] DOB verification blocked match=no
[2026-04-17 22:10:06] DOB verification active/general match=yes user_id=25 status=active
[2026-04-17 22:10:07] sendMessage response: {"ok":true,"result":{"message_id":6316,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776463807,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-17 22:11:16] BOT HIT webhook request received
[2026-04-17 22:11:17] sendMessage response: {"ok":true,"result":{"message_id":6318,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776463876,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-17 22:11:17] sendMessage response: {"ok":true,"result":{"message_id":6319,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776463877,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-17 22:11:22] BOT HIT webhook request received
[2026-04-17 22:11:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 22:11:23] sendMessage response: {"ok":true,"result":{"message_id":6320,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776463883,"text":"\ud83d\udcb8 FinoviaPay Transfer Services\n\nWelcome to FinoviaPay Transfer Services.\n\nPlease select one of the available transfer management options below.","entities":[{"offset":3,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc2 Transfer Management","callback_data":"transfer_management_menu"}],[{"text":"\ud83c\udd98 Support / Help","callback_data":"transfer_services_support_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-17 22:11:29] BOT HIT webhook request received
[2026-04-17 22:11:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 22:11:29] sendMessage response: {"ok":true,"result":{"message_id":6321,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776463889,"text":"\ud83d\udcc2 Transfer Management\n\nPlease select the transfer service you would like to manage.\n\nAvailable categories include International Transfers, SEPA Transfers, and Wallet Transfers.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf0d Int Transfer Management","callback_data":"int_transfer_management_menu"}],[{"text":"\ud83c\uddea\ud83c\uddfa Sepa Transfer Management","callback_data":"sepa_transfer_management_menu"}],[{"text":"\ud83d\udcf2 Wallet Transfer Management","callback_data":"wallet_transfer_management_menu"}],[{"text":"\u21a9\ufe0f Return to Transfer Services","callback_data":"transfer_services_menu"}]]}}}
[2026-04-17 22:11:34] BOT HIT webhook request received
[2026-04-17 22:11:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 22:11:35] sendMessage response: {"ok":true,"result":{"message_id":6322,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776463894,"text":"\ud83c\udf0d International Transfer Management\n\nInternational Transfer services are not enabled by default.\n\nBefore activation, you are required to complete a mandatory verification process, including:\n\u2022 Basic AML information\n\u2022 Identity document verification\n\u2022 Short video identity confirmation\n\nPlease choose one of the options below to proceed.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start Int Transfer Verification","callback_data":"int_transfer_start_verification"}],[{"text":"\ud83d\udcca Verification Status","callback_data":"int_transfer_verification_status"}],[{"text":"\ud83c\udd98 Int Transfer Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-17 22:11:41] BOT HIT webhook request received
[2026-04-17 22:11:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 22:11:42] sendMessage response: {"ok":true,"result":{"message_id":6323,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776463902,"text":"\ud83d\udcca Verification Status\n\nYour verification request has been submitted successfully and is currently awaiting compliance review.\n\nReference ID: ITV-20260408-CA9884\nCurrent Status: PENDING_REVIEW\nService Access: Not Enabled\nSubmitted On: 08 Apr 2026 14:01","entities":[{"offset":3,"length":19,"type":"bold"},{"offset":128,"length":13,"type":"bold"},{"offset":162,"length":15,"type":"bold"},{"offset":193,"length":15,"type":"bold"},{"offset":221,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start Int Transfer Verification","callback_data":"int_transfer_start_verification"}],[{"text":"\ud83d\udcca Verification Status","callback_data":"int_transfer_verification_status"}],[{"text":"\ud83c\udd98 Int Transfer Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-17 22:12:55] BOT HIT webhook request received
[2026-04-17 22:12:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 22:12:56] sendMessage response: {"ok":true,"result":{"message_id":6324,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776463976,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-17 22:13:04] BOT HIT webhook request received
[2026-04-17 22:13:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-17 22:13:05] sendMessage response: {"ok":true,"result":{"message_id":6325,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776463985,"text":"To create your support ticket, please enter your full name."}}
[2026-04-17 22:13:11] BOT HIT webhook request received
[2026-04-17 22:13:12] sendMessage response: {"ok":true,"result":{"message_id":6327,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776463992,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-04-17 22:13:20] BOT HIT webhook request received
[2026-04-17 22:13:20] sendMessage response: {"ok":true,"result":{"message_id":6329,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776464000,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-04-17 22:13:31] BOT HIT webhook request received
[2026-04-17 22:13:32] sendMessage response: {"ok":true,"result":{"message_id":6331,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776464012,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-04-17 22:13:56] BOT HIT webhook request received
[2026-04-17 22:13:57] sendMessage response: {"ok":true,"result":{"message_id":6333,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776464036,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-04-17 22:18:25] BOT HIT webhook request received
[2026-04-17 22:18:26] sendMessage response: {"ok":true,"result":{"message_id":6335,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776464306,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKTB130FCC6\nFull Name: Sadaf Hussain\nEmail: mzoohaaan@gmail.com\nContact Number: +923036814535\nSubject: International transfer activation\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":107,"length":19,"type":"email"},{"offset":143,"length":13,"type":"phone_number"}]}}
[2026-04-17 22:18:27] sendMessage response: {"ok":true,"result":{"message_id":6336,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776464306,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-18 09:19:07] BOT HIT webhook request received
[2026-04-18 09:19:09] sendMessage response: {"ok":true,"result":{"message_id":6338,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776503949,"text":"\ud83c\udfe0 Document Upload \u2014 Proof of Address\n\nPlease upload a recent proof of address document issued within the last 90 days. Accepted examples may include a utility bill, bank statement, government letter, or residence certificate, where applicable.","entities":[{"offset":3,"length":34,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Verification","callback_data":"kyc_cancel"}]]}}}
[2026-04-18 12:21:06] BOT HIT webhook request received
[2026-04-18 12:21:06] sendMessage response: {"ok":true,"result":{"message_id":6340,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776514866,"text":"Please upload a clear image file to continue this verification step."}}
[2026-04-18 13:04:14] BOT HIT webhook request received
[2026-04-18 13:04:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-18 13:04:16] sendMessage response: {"ok":true,"result":{"message_id":6341,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776517455,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-18 13:04:18] BOT HIT webhook request received
[2026-04-18 13:04:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-18 13:04:19] sendMessage response: {"ok":true,"result":{"message_id":6342,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776517459,"text":"\ud83e\udeaa Current Virtual Card\n\nCard Label\nVirtual Card\n\nCard Brand\nVisa\n\nMasked Card Number\n4723040110978198\n\nExpiry Date\n12/2026\n\nCard Status\nAssigned\n\nReference Code\nFNP-VCARD-260318-FHE34Y","entities":[{"offset":3,"length":20,"type":"bold"},{"offset":25,"length":10,"type":"bold"},{"offset":50,"length":10,"type":"bold"},{"offset":67,"length":18,"type":"bold"},{"offset":104,"length":11,"type":"bold"},{"offset":125,"length":11,"type":"bold"},{"offset":147,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-18 13:04:25] BOT HIT webhook request received
[2026-04-18 13:04:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-18 13:04:26] sendMessage response: {"ok":true,"result":{"message_id":6343,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776517466,"text":"\u2699\ufe0f Manage Virtual Card\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-18 13:04:28] BOT HIT webhook request received
[2026-04-18 13:04:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-18 13:04:29] sendMessage response: {"ok":true,"result":{"message_id":6344,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776517469,"text":"\ud83e\udeaa Current Virtual Card\n\nCard Label\nVirtual Card\n\nCard Brand\nVisa\n\nMasked Card Number\n4723040110978198\n\nExpiry Date\n12/2026\n\nCard Status\nAssigned\n\nReference Code\nFNP-VCARD-260318-FHE34Y","entities":[{"offset":3,"length":20,"type":"bold"},{"offset":25,"length":10,"type":"bold"},{"offset":50,"length":10,"type":"bold"},{"offset":67,"length":18,"type":"bold"},{"offset":104,"length":11,"type":"bold"},{"offset":125,"length":11,"type":"bold"},{"offset":147,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-18 13:18:15] BOT HIT webhook request received
[2026-04-18 13:18:17] sendMessage response: {"ok":true,"result":{"message_id":6346,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776518297,"text":"\ud83d\udcc1 Review Uploaded Documents\n\nPlease review the uploaded documents before submission:\n\n\u2022 Document Front: Uploaded\n\u2022 Selfie: Uploaded\n\u2022 Selfie With Document: Uploaded\n\u2022 Proof Of Address: Uploaded\n\u2022 Document Back: Uploaded","entities":[{"offset":3,"length":25,"type":"bold"},{"offset":89,"length":15,"type":"bold"},{"offset":116,"length":7,"type":"bold"},{"offset":135,"length":21,"type":"bold"},{"offset":168,"length":17,"type":"bold"},{"offset":197,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Submit Verification","callback_data":"kyc_submit_final"}],[{"text":"\ud83d\udd04 Re-upload Documents","callback_data":"kyc_edit_documents"}],[{"text":"\u274c Cancel Verification","callback_data":"kyc_cancel"}]]}}}
[2026-04-18 13:19:07] BOT HIT webhook request received
[2026-04-18 13:19:07] sendMessage response: {"ok":true,"result":{"message_id":6347,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776518347,"text":"\u2705 Verification Request Submitted\n\nDear Customer,\n\nYour identity verification request has been received successfully. Your submitted information and supporting documents are now under review by our authorized verification team.\n\nReference Code: FNP-KYC-260417-B9B2CEBB\nStatus: Under Review\n\nPlease note that additional information or document re-submission may be requested if required during the review process.\n\nYou will be notified once the review has been completed.","entities":[{"offset":2,"length":30,"type":"bold"},{"offset":228,"length":15,"type":"bold"},{"offset":268,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e Check Verification Status","callback_data":"kyc_phase2_pending_status"}]]}}}
[2026-04-18 14:21:25] BOT HIT webhook request received
[2026-04-18 14:21:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-18 14:21:26] sendMessage response: {"ok":true,"result":{"message_id":6348,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776522086,"text":"\ud83d\udee1\ufe0f Verification Status\n\nReference Code: FNP-KYC-260417-B9B2CEBB\nStatus: Under Review\n\nWe will notify you once the review has been completed or if additional information is required.","entities":[{"offset":4,"length":19,"type":"bold"},{"offset":25,"length":15,"type":"bold"},{"offset":65,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-18 22:16:48] BOT HIT webhook request received
[2026-04-18 22:16:49] sendMessage response: {"ok":true,"result":{"message_id":6353,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776550609,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-18 22:16:51] BOT HIT webhook request received
[2026-04-18 22:16:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-18 22:16:52] sendMessage response: {"ok":true,"result":{"message_id":6354,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776550611,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-18 22:17:05] BOT HIT webhook request received
[2026-04-18 22:17:05] sendMessage response: {"ok":true,"result":{"message_id":6356,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776550625,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-18 22:17:11] BOT HIT webhook request received
[2026-04-18 22:17:11] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-18 22:17:11] DOB verification blocked match=no
[2026-04-18 22:17:11] DOB verification active/general match=yes user_id=25 status=active
[2026-04-18 22:17:11] sendMessage response: {"ok":true,"result":{"message_id":6358,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776550631,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-18 22:17:32] BOT HIT webhook request received
[2026-04-18 22:17:32] sendMessage response: {"ok":true,"result":{"message_id":6360,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776550652,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-18 22:17:32] sendMessage response: {"ok":true,"result":{"message_id":6361,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776550652,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-18 22:17:49] BOT HIT webhook request received
[2026-04-18 22:17:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-18 22:17:50] sendMessage response: {"ok":true,"result":{"message_id":6362,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776550670,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nYou currently have an active direct communication from an authorised FinoviaPay officer.\n\nReference\nFP-DM-000007\n\nDepartment\nCard Control Department\n\nOfficer\nKomal Haider\n\nTicket ID\nTKT9FEDE904\n\nStatus\nOpen\n\nLast Update\n17 Apr 2026 16:23\n\nYou may review the conversation history or send your secure reply using the options below.","entities":[{"offset":3,"length":38,"type":"bold"},{"offset":133,"length":9,"type":"bold"},{"offset":157,"length":10,"type":"bold"},{"offset":193,"length":7,"type":"bold"},{"offset":215,"length":9,"type":"bold"},{"offset":238,"length":6,"type":"bold"},{"offset":251,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-04-18 22:18:34] BOT HIT webhook request received
[2026-04-18 22:18:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-18 22:18:35] sendMessage response: {"ok":true,"result":{"message_id":6363,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776550715,"text":"\ud83d\udcc4 Active Direct Communication\n\nReference: FP-DM-000007\nDepartment: Card Control Department\nOfficer: Komal Haider\nTicket ID: TKT9FEDE904\n\nRecent Messages\n\n\u2022 Officer \u2014 13 Apr 2026 17:50\nDear Customer,\n\nMy name is Mirza Sufyan, and I am contacting you from the AML, KYC Verification & Security Department, Finoviapay Head Office.\nOfficer ID: FNP-Mirza Sufyan\n\nWe would like to inform you that the address verification document you submitted has been reviewed, and it appears to be in Urdu language.\n\nFor compliance and verification purposes, we kindly ask if you have an English version of your address verification document available.\n\nIf yes, please share the English document through the Direct Communication section for further review and processing.\n\nYour cooperation in this matter will help us complete your verification process without delay.\n\nThank you for your cooperation.\n\nKind regards,\nMirza Sufyan\nAML, KYC Verification & Security Department\nFinoviapay Head Office\nOfficer ID: FNP-Mirza Sufyan\n\n\u2022 You \u2014 14 Apr 2026 07:58\nYes i can provide English version document\n\n\u2022 Officer \u2014 14 Apr 2026 08:21\nDear Customer,\n\nThank you for your response.\n\nMy name is Carlos Ramirez, and I am contacting you from the KYC, AML & Security Verification Department.\nOfficer ID: FNP-CR-84721\n\nWe would like to inform you that within the next few hours, you will receive a notification regarding the required documentation.\n\nKindly review the notification carefully and upload the requested documents accordingly to proceed with your verification process.\n\nThank you for your cooperation.\n\nKind regards,\nCarlos Ramirez\nKYC, AML & Security Verification Department\nFinoviapay\nOfficer ID: FNP-CR-84721\n\n\u2022 Officer \u2014 17 Apr 2026 14:14\nDear Customer,\n\nWe hope you are doing well.\n\nThis is to inform you that your request has been received under Ticket ID: TKT9FEDE904, in which you requested the deletion of your Virtual Card ending in ****8198.\n\nMy name is Komal Haider (Officer ID: FNP-KH-58231), and I am contacting you from the FinoviaPay Headquarters, Card Control Department, regarding your request.\n\nBefore proceeding with the deletion process, we kindly request you to confirm the reason for closing your current Virtual Card. This step is required to ensure proper handling of your request in accordance with our internal security, compliance, and card management procedures.\n\nOnce we receive your confirmation, we will proceed accordingly and keep you informed throughout the process.\n\nWe appreciate your cooperation and thank you for choosing FinoviaPay.\n\nKind regards,\nKomal Haider\nOfficer ID: FNP-KH-58231\nCard Control Department\nFinoviaPay\n\n\u2022 You \u2014 17 Apr 2026 16:23\nDear komal haider,\n\nMai ye mojuda  Virtual Card ko band is liye karwana chahti hn \nKiyo ke mai isy kamyabi sy istimal kar liya hai.\n\nIski 50\u20ac limit jo ke bank ny testing use k liye muqarar ki thi wo mukamal jo chuki hai\n\nYehi wajah hai mai current Virtual Card ko band kr k aik naya Card hasil karna chahti hn\n\nThank you","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":32,"length":10,"type":"bold"},{"offset":56,"length":11,"type":"bold"},{"offset":92,"length":8,"type":"bold"},{"offset":114,"length":10,"type":"bold"},{"offset":138,"length":15,"type":"bold"},{"offset":157,"length":7,"type":"bold"},{"offset":1009,"length":3,"type":"bold"},{"offset":1079,"length":7,"type":"bold"},{"offset":1692,"length":7,"type":"bold"},{"offset":2641,"length":3,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-04-18 22:19:21] BOT HIT webhook request received
[2026-04-18 22:19:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-18 22:19:22] sendMessage response: {"ok":true,"result":{"message_id":6364,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776550762,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nYou currently have an active direct communication from an authorised FinoviaPay officer.\n\nReference\nFP-DM-000007\n\nDepartment\nCard Control Department\n\nOfficer\nKomal Haider\n\nTicket ID\nTKT9FEDE904\n\nStatus\nOpen\n\nLast Update\n17 Apr 2026 16:23\n\nYou may review the conversation history or send your secure reply using the options below.","entities":[{"offset":3,"length":38,"type":"bold"},{"offset":133,"length":9,"type":"bold"},{"offset":157,"length":10,"type":"bold"},{"offset":193,"length":7,"type":"bold"},{"offset":215,"length":9,"type":"bold"},{"offset":238,"length":6,"type":"bold"},{"offset":251,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-04-18 22:19:31] BOT HIT webhook request received
[2026-04-18 22:19:31] sendMessage response: {"ok":true,"result":{"message_id":6365,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776550771,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nPlease select one of the premium banking options below to continue securely.","entities":[{"offset":4,"length":45,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-18 22:21:09] BOT HIT webhook request received
[2026-04-18 22:21:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-18 22:21:10] sendMessage response: {"ok":true,"result":{"message_id":6366,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776550870,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-18 22:21:58] BOT HIT webhook request received
[2026-04-18 22:21:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-18 22:21:59] sendMessage response: {"ok":true,"result":{"message_id":6367,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776550919,"text":"To create your support ticket, please enter your full name."}}
[2026-04-18 22:22:07] BOT HIT webhook request received
[2026-04-18 22:22:07] sendMessage response: {"ok":true,"result":{"message_id":6369,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776550927,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-04-18 22:22:12] BOT HIT webhook request received
[2026-04-18 22:22:13] sendMessage response: {"ok":true,"result":{"message_id":6371,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776550933,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-04-18 22:22:22] BOT HIT webhook request received
[2026-04-18 22:22:23] sendMessage response: {"ok":true,"result":{"message_id":6373,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776550943,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-04-18 22:26:33] BOT HIT webhook request received
[2026-04-18 22:26:34] sendMessage response: {"ok":true,"result":{"message_id":6375,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776551193,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-04-18 22:27:36] BOT HIT webhook request received
[2026-04-18 22:27:37] sendMessage response: {"ok":true,"result":{"message_id":6377,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776551256,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKT52B3E21C\nFull Name: Sadaf Hussain\nEmail: mzoohaaan@gmail.com\nContact Number: +923036814535\nSubject: Update Needed on Virtual Card Request\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":107,"length":19,"type":"email"},{"offset":143,"length":13,"type":"phone_number"}]}}
[2026-04-18 22:27:38] sendMessage response: {"ok":true,"result":{"message_id":6378,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776551258,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-18 22:28:21] BOT HIT webhook request received
[2026-04-18 22:28:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-18 22:28:22] sendMessage response: {"ok":true,"result":{"message_id":6379,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776551302,"text":"\ud83d\udcb0 FinoviaPay Balance Summary\n\n\ud83d\udc64 Account Holder\nSadaf Hussain\n\n\ud83c\udff7\ufe0f Account Number\nES3657436813998962749698\n\n\ud83d\udcb3 Available Balance\n25,188.18 EUR\n\nThis balance reflects the latest available amount currently recorded on your FinoviaPay profile.","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":34,"length":14,"type":"bold"},{"offset":68,"length":14,"type":"bold"},{"offset":112,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-18 22:28:58] BOT HIT webhook request received
[2026-04-18 22:28:59] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-18 22:28:59] sendMessage response: {"ok":true,"result":{"message_id":6380,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776551339,"text":"\ud83d\udcb8 FinoviaPay Transfer Services\n\nWelcome to FinoviaPay Transfer Services.\n\nPlease select one of the available transfer management options below.","entities":[{"offset":3,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc2 Transfer Management","callback_data":"transfer_management_menu"}],[{"text":"\ud83c\udd98 Support / Help","callback_data":"transfer_services_support_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-18 22:29:09] BOT HIT webhook request received
[2026-04-18 22:29:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-18 22:29:10] sendMessage response: {"ok":true,"result":{"message_id":6381,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776551350,"text":"\ud83d\udcc2 Transfer Management\n\nPlease select the transfer service you would like to manage.\n\nAvailable categories include International Transfers, SEPA Transfers, and Wallet Transfers.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf0d Int Transfer Management","callback_data":"int_transfer_management_menu"}],[{"text":"\ud83c\uddea\ud83c\uddfa Sepa Transfer Management","callback_data":"sepa_transfer_management_menu"}],[{"text":"\ud83d\udcf2 Wallet Transfer Management","callback_data":"wallet_transfer_management_menu"}],[{"text":"\u21a9\ufe0f Return to Transfer Services","callback_data":"transfer_services_menu"}]]}}}
[2026-04-18 22:29:16] BOT HIT webhook request received
[2026-04-18 22:29:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-18 22:29:16] sendMessage response: {"ok":true,"result":{"message_id":6382,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776551356,"text":"\ud83c\udf0d International Transfer Management\n\nInternational Transfer services are not enabled by default.\n\nBefore activation, you are required to complete a mandatory verification process, including:\n\u2022 Basic AML information\n\u2022 Identity document verification\n\u2022 Short video identity confirmation\n\nPlease choose one of the options below to proceed.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start Int Transfer Verification","callback_data":"int_transfer_start_verification"}],[{"text":"\ud83d\udcca Verification Status","callback_data":"int_transfer_verification_status"}],[{"text":"\ud83c\udd98 Int Transfer Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-18 22:29:30] BOT HIT webhook request received
[2026-04-18 22:29:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-18 22:29:31] sendMessage response: {"ok":true,"result":{"message_id":6383,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776551371,"text":"\ud83c\udd98 International Transfer Help\n\nTo activate International Transfer services, you must first complete the required compliance verification.\n\nThis includes:\n\u2022 Basic AML information\n\u2022 Identity document verification\n\u2022 Short video confirmation\n\nImportant guidance:\n\u2022 Please provide accurate information only\n\u2022 Ensure your document images are clear and readable\n\u2022 Record your video in good lighting\n\u2022 Your face and document must be clearly visible\n\nYou may use the verification option to begin your request.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":140,"length":14,"type":"bold"},{"offset":240,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start Int Transfer Verification","callback_data":"int_transfer_start_verification"}],[{"text":"\ud83d\udcca Verification Status","callback_data":"int_transfer_verification_status"}],[{"text":"\ud83c\udd98 Int Transfer Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-18 22:29:45] BOT HIT webhook request received
[2026-04-18 22:29:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-18 22:29:46] sendMessage response: {"ok":true,"result":{"message_id":6384,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776551386,"text":"\ud83c\udd98 International Transfer Help\n\nTo activate International Transfer services, you must first complete the required compliance verification.\n\nThis includes:\n\u2022 Basic AML information\n\u2022 Identity document verification\n\u2022 Short video confirmation\n\nImportant guidance:\n\u2022 Please provide accurate information only\n\u2022 Ensure your document images are clear and readable\n\u2022 Record your video in good lighting\n\u2022 Your face and document must be clearly visible\n\nYou may use the verification option to begin your request.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":140,"length":14,"type":"bold"},{"offset":240,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start Int Transfer Verification","callback_data":"int_transfer_start_verification"}],[{"text":"\ud83d\udcca Verification Status","callback_data":"int_transfer_verification_status"}],[{"text":"\ud83c\udd98 Int Transfer Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-18 22:30:01] BOT HIT webhook request received
[2026-04-18 22:30:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-18 22:30:02] sendMessage response: {"ok":true,"result":{"message_id":6385,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776551402,"text":"\ud83d\udcb8 FinoviaPay Transfer Services\n\nWelcome to FinoviaPay Transfer Services.\n\nPlease select one of the available transfer management options below.","entities":[{"offset":3,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc2 Transfer Management","callback_data":"transfer_management_menu"}],[{"text":"\ud83c\udd98 Support / Help","callback_data":"transfer_services_support_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-18 22:30:06] BOT HIT webhook request received
[2026-04-18 22:30:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-18 22:30:07] sendMessage response: {"ok":true,"result":{"message_id":6386,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776551407,"text":"\ud83c\udd98 Transfer Services Help\n\nThis section provides support and guidance for International Transfer, SEPA Transfer, and Wallet Transfer services.\n\nFor International Transfer activation, please complete the required verification process first.\n\nFor direct banking assistance, you may also use the FinoviaPay Premium Support Centre from the main menu.","entities":[{"offset":3,"length":22,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc2 Transfer Management","callback_data":"transfer_management_menu"}],[{"text":"\u21a9\ufe0f Return to Transfer Services","callback_data":"transfer_services_menu"}]]}}}
[2026-04-18 22:30:21] BOT HIT webhook request received
[2026-04-18 22:30:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-18 22:30:22] sendMessage response: {"ok":true,"result":{"message_id":6387,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776551422,"text":"\ud83d\udcb8 FinoviaPay Transfer Services\n\nWelcome to FinoviaPay Transfer Services.\n\nPlease select one of the available transfer management options below.","entities":[{"offset":3,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc2 Transfer Management","callback_data":"transfer_management_menu"}],[{"text":"\ud83c\udd98 Support / Help","callback_data":"transfer_services_support_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-18 22:30:29] BOT HIT webhook request received
[2026-04-18 22:30:29] sendMessage response: {"ok":true,"result":{"message_id":6388,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776551429,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nPlease select one of the premium banking options below to continue securely.","entities":[{"offset":4,"length":45,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-18 22:30:47] BOT HIT webhook request received
[2026-04-18 22:30:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-18 22:30:48] sendMessage response: {"ok":true,"result":{"message_id":6389,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776551448,"text":"\ud83c\udf96\ufe0f FinoviaPay Premium Support Centre\n\nPlease choose your preferred service channel below for banking assistance, priority guidance, or support ticket submission.","entities":[{"offset":4,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcac Live Support Desk","callback_data":"support_help_live_chat"}],[{"text":"\ud83c\udfab Open Support Ticket","callback_data":"support_help_create_ticket"}],[{"text":"\ud83d\udce9 General Banking Guidance","callback_data":"support_help_live_chat"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-19 10:49:32] BOT HIT webhook request received
[2026-04-19 10:49:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-19 10:49:33] sendMessage response: {"ok":true,"result":{"message_id":6391,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776595773,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-19 10:55:34] BOT HIT webhook request received
[2026-04-19 10:55:35] sendMessage response: {"ok":true,"result":{"message_id":6393,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776596134,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-19 10:55:36] BOT HIT webhook request received
[2026-04-19 10:55:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-19 10:55:37] sendMessage response: {"ok":true,"result":{"message_id":6394,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776596137,"text":"\ud83c\udf96\ufe0f FinoviaPay Premium Support Centre\n\nPlease choose your preferred service channel below for banking assistance, priority guidance, or support ticket submission.","entities":[{"offset":4,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcac Live Support Desk","callback_data":"support_help_live_chat"}],[{"text":"\ud83c\udfab Open Support Ticket","callback_data":"support_help_create_ticket"}],[{"text":"\ud83d\udce9 General Banking Guidance","callback_data":"support_help_live_chat"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-19 10:55:45] BOT HIT webhook request received
[2026-04-19 10:55:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-19 10:55:46] sendMessage response: {"ok":true,"result":{"message_id":6395,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776596146,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-19 10:55:49] BOT HIT webhook request received
[2026-04-19 10:55:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-19 10:55:50] sendMessage response: {"ok":true,"result":{"message_id":6396,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776596150,"text":"To create your support ticket, please enter your full name."}}
[2026-04-19 11:06:15] BOT HIT webhook request received
[2026-04-19 11:06:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-19 11:06:16] sendMessage response: {"ok":true,"result":{"message_id":6398,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776596776,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-19 15:38:36] BOT HIT webhook request received
[2026-04-19 15:38:36] sendMessage response: {"ok":true,"result":{"message_id":6402,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776613116,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-19 15:38:38] BOT HIT webhook request received
[2026-04-19 15:38:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-19 15:38:39] sendMessage response: {"ok":true,"result":{"message_id":6403,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776613119,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-19 15:38:50] BOT HIT webhook request received
[2026-04-19 15:38:51] sendMessage response: {"ok":true,"result":{"message_id":6405,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776613131,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-19 15:38:56] BOT HIT webhook request received
[2026-04-19 15:38:56] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-19 15:38:56] DOB verification blocked match=no
[2026-04-19 15:38:56] DOB verification active/general match=yes user_id=25 status=active
[2026-04-19 15:38:56] sendMessage response: {"ok":true,"result":{"message_id":6407,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776613136,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-19 15:39:24] BOT HIT webhook request received
[2026-04-19 15:39:25] sendMessage response: {"ok":true,"result":{"message_id":6409,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776613165,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-19 15:39:25] sendMessage response: {"ok":true,"result":{"message_id":6410,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776613165,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-19 15:39:32] BOT HIT webhook request received
[2026-04-19 15:39:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-19 15:39:33] sendMessage response: {"ok":true,"result":{"message_id":6411,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776613173,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nYou currently have an active direct communication from an authorised FinoviaPay officer.\n\nReference\nFP-DM-000007\n\nDepartment\nCard Control Department\n\nOfficer\nKomal Haider\n\nTicket ID\nTKT9FEDE904\n\nStatus\nOpen\n\nLast Update\n19 Apr 2026 10:34\n\nYou may review the conversation history or send your secure reply using the options below.","entities":[{"offset":3,"length":38,"type":"bold"},{"offset":133,"length":9,"type":"bold"},{"offset":157,"length":10,"type":"bold"},{"offset":193,"length":7,"type":"bold"},{"offset":215,"length":9,"type":"bold"},{"offset":238,"length":6,"type":"bold"},{"offset":251,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-04-19 15:39:54] BOT HIT webhook request received
[2026-04-19 15:39:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-19 15:39:55] sendMessage response: {"ok":true,"result":{"message_id":6412,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776613195,"text":"\ud83d\udcc4 Active Direct Communication\n\nReference: FP-DM-000007\nDepartment: Card Control Department\nOfficer: Komal Haider\nTicket ID: TKT9FEDE904\n\nRecent Messages\n\n\u2022 Officer \u2014 13 Apr 2026 17:50\nDear Customer,\n\nMy name is Mirza Sufyan, and I am contacting you from the AML, KYC Verification & Security Department, Finoviapay Head Office.\nOfficer ID: FNP-Mirza Sufyan\n\nWe would like to inform you that the address verification document you submitted has been reviewed, and it appears to be in Urdu language.\n\nFor compliance and verification purposes, we kindly ask if you have an English version of your address verification document available.\n\nIf yes, please share the English document through the Direct Communication section for further review and processing.\n\nYour cooperation in this matter will help us complete your verification process without delay.\n\nThank you for your cooperation.\n\nKind regards,\nMirza Sufyan\nAML, KYC Verification & Security Department\nFinoviapay Head Office\nOfficer ID: FNP-Mirza Sufyan\n\n\u2022 You \u2014 14 Apr 2026 07:58\nYes i can provide English version document\n\n\u2022 Officer \u2014 14 Apr 2026 08:21\nDear Customer,\n\nThank you for your response.\n\nMy name is Carlos Ramirez, and I am contacting you from the KYC, AML & Security Verification Department.\nOfficer ID: FNP-CR-84721\n\nWe would like to inform you that within the next few hours, you will receive a notification regarding the required documentation.\n\nKindly review the notification carefully and upload the requested documents accordingly to proceed with your verification process.\n\nThank you for your cooperation.\n\nKind regards,\nCarlos Ramirez\nKYC, AML & Security Verification Department\nFinoviapay\nOfficer ID: FNP-CR-84721\n\n\u2022 Officer \u2014 17 Apr 2026 14:14\nDear Customer,\n\nWe hope you are doing well.\n\nThis is to inform you that your request has been received under Ticket ID: TKT9FEDE904, in which you requested the deletion of your Virtual Card ending in ****8198.\n\nMy name is Komal Haider (Officer ID: FNP-KH-58231), and I am contacting you from the FinoviaPay Headquarters, Card Control Department, regarding your request.\n\nBefore proceeding with the deletion process, we kindly request you to confirm the reason for closing your current Virtual Card. This step is required to ensure proper handling of your request in accordance with our internal security, compliance, and card management procedures.\n\nOnce we receive your confirmation, we will proceed accordingly and keep you informed throughout the process.\n\nWe appreciate your cooperation and thank you for choosing FinoviaPay.\n\nKind regards,\nKomal Haider\nOfficer ID: FNP-KH-58231\nCard Control Department\nFinoviaPay\n\n\u2022 You \u2014 17 Apr 2026 16:23\nDear komal haider,\n\nMai ye mojuda  Virtual Card ko band is liye karwana chahti hn \nKiyo ke mai isy kamyabi sy istimal kar liya hai.\n\nIski 50\u20ac limit jo ke bank ny testing use k liye muqarar ki thi wo mukamal jo chuki hai\n\nYehi wajah hai mai current Virtual Card ko band kr k aik naya Card hasil karna chahti hn\n\nThank you\n\n\u2022 Officer \u2014 19 Apr 2026 10:33\nDear Customer,\n\nKindly confirm karein ke kya aap apna Virtual Card permanently delete karwana chahti hain, ya phir aap same card ko continue rakhna chahti hain.\n\nAap ki confirmation ke baad hi hum aap ki request par further process kar sakein ge.\n\nKind regards,\nKomal Haider\nOfficer ID: FNP-KH-58231\nCard Control Department\nFinoviaPay\n\n\u2022 Officer \u2014 19 Apr 2026 10:34\nDear Customer,\n\nKindly confirm karein ke kya aap Urdu communication ke sath comfortable hain, ya aap English mein communication prefer karein gi.\n\nAap ki preference ke mutabiq hum aap ke sath further communication continue karein ge.\n\nKind regards,\nKomal Haider\nOfficer ID: FNP-KH-58231\nCard Control Department\nFinoviaPay","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":32,"length":10,"type":"bold"},{"offset":56,"length":11,"type":"bold"},{"offset":92,"length":8,"type":"bold"},{"offset":114,"length":10,"type":"bold"},{"offset":138,"length":15,"type":"bold"},{"offset":157,"length":7,"type":"bold"},{"offset":1009,"length":3,"type":"bold"},{"offset":1079,"length":7,"type":"bold"},{"offset":1692,"length":7,"type":"bold"},{"offset":2641,"length":3,"type":"bold"},{"offset":2989,"length":7,"type":"bold"},{"offset":3355,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-04-19 15:40:50] BOT HIT webhook request received
[2026-04-19 15:40:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-19 15:40:51] sendMessage response: {"ok":true,"result":{"message_id":6413,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776613251,"text":"\u2709\ufe0f Reply to FinoviaPay Officer\n\nPlease type your message below. Your reply will be securely delivered to the assigned FinoviaPay department.\n\nReference: FP-DM-000007","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":142,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-04-19 15:49:37] BOT HIT webhook request received
[2026-04-19 15:49:38] sendMessage response: {"ok":true,"result":{"message_id":6415,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776613778,"text":"\u2705 Secure Reply Sent\n\nYour message has been securely delivered to the assigned FinoviaPay officer.\n\nYou may return to the direct communication section at any time to review this conversation.","entities":[{"offset":2,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-04-19 15:49:44] BOT HIT webhook request received
[2026-04-19 15:49:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-19 15:49:45] sendMessage response: {"ok":true,"result":{"message_id":6416,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776613785,"text":"\ud83d\udcc4 Active Direct Communication\n\nReference: FP-DM-000007\nDepartment: Card Control Department\nOfficer: Komal Haider\nTicket ID: TKT9FEDE904\n\nRecent Messages\n\n\u2022 Officer \u2014 13 Apr 2026 17:50\nDear Customer,\n\nMy name is Mirza Sufyan, and I am contacting you from the AML, KYC Verification & Security Department, Finoviapay Head Office.\nOfficer ID: FNP-Mirza Sufyan\n\nWe would like to inform you that the address verification document you submitted has been reviewed, and it appears to be in Urdu language.\n\nFor compliance and verification purposes, we kindly ask if you have an English version of your address verification document available.\n\nIf yes, please share the English document through the Direct Communication section for further review and processing.\n\nYour cooperation in this matter will help us complete your verification process without delay.\n\nThank you for your cooperation.\n\nKind regards,\nMirza Sufyan\nAML, KYC Verification & Security Department\nFinoviapay Head Office\nOfficer ID: FNP-Mirza Sufyan\n\n\u2022 You \u2014 14 Apr 2026 07:58\nYes i can provide English version document\n\n\u2022 Officer \u2014 14 Apr 2026 08:21\nDear Customer,\n\nThank you for your response.\n\nMy name is Carlos Ramirez, and I am contacting you from the KYC, AML & Security Verification Department.\nOfficer ID: FNP-CR-84721\n\nWe would like to inform you that within the next few hours, you will receive a notification regarding the required documentation.\n\nKindly review the notification carefully and upload the requested documents accordingly to proceed with your verification process.\n\nThank you for your cooperation.\n\nKind regards,\nCarlos Ramirez\nKYC, AML & Security Verification Department\nFinoviapay\nOfficer ID: FNP-CR-84721\n\n\u2022 Officer \u2014 17 Apr 2026 14:14\nDear Customer,\n\nWe hope you are doing well.\n\nThis is to inform you that your request has been received under Ticket ID: TKT9FEDE904, in which you requested the deletion of your Virtual Card ending in ****8198.\n\nMy name is Komal Haider (Officer ID: FNP-KH-58231), and I am contacting you from the FinoviaPay Headquarters, Card Control Department, regarding your request.\n\nBefore proceeding with the deletion process, we kindly request you to confirm the reason for closing your current Virtual Card. This step is required to ensure proper handling of your request in accordance with our internal security, compliance, and card management procedures.\n\nOnce we receive your confirmation, we will proceed accordingly and keep you informed throughout the process.\n\nWe appreciate your cooperation and thank you for choosing FinoviaPay.\n\nKind regards,\nKomal Haider\nOfficer ID: FNP-KH-58231\nCard Control Department\nFinoviaPay\n\n\u2022 You \u2014 17 Apr 2026 16:23\nDear komal haider,\n\nMai ye mojuda  Virtual Card ko band is liye karwana chahti hn \nKiyo ke mai isy kamyabi sy istimal kar liya hai.\n\nIski 50\u20ac limit jo ke bank ny testing use k liye muqarar ki thi wo mukamal jo chuki hai\n\nYehi wajah hai mai current Virtual Card ko band kr k aik naya Card hasil karna chahti hn\n\nThank you\n\n\u2022 Officer \u2014 19 Apr 2026 10:33\nDear Customer,\n\nKindly confirm karein ke kya aap apna Virtual Card permanently delete karwana chahti hain, ya phir aap same card ko continue rakhna chahti hain.\n\nAap ki confirmation ke baad hi hum aap ki request par further process kar sakein ge.\n\nKind regards,\nKomal Haider\nOfficer ID: FNP-KH-58231\nCard Control Department\nFinoviaPay\n\n\u2022 Officer \u2014 19 Apr 2026 10:34\nDear Customer,\n\nKindly confirm karein ke kya aap Urdu communication ke sath comfortable hain, ya aap English mein communication prefer karein gi.\n\nAap ki preference ke mutabiq hum aap ke sath further communication continue karein ge.\n\nKind regards,\nKomal Haider\nOfficer ID: FNP-KH-58231\nCard Control Department\nFinoviaPay\n\n\u2022 You \u2014 19 Apr 2026 11:49\nDear komal haider \n\nMai apny Virtual Card ko deleted nai krwana chahti \nMai same apny same card ko continue rakhna chahti hn \n\nMera deleted kehny ka mtlb ye tha k Virtual Card par jo 50\u20ac ki limit di gai thi wo puri ho chuki thi main dubara sy same card ko continue krna chahti hn\n\nThank you.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":32,"length":10,"type":"bold"},{"offset":56,"length":11,"type":"bold"},{"offset":92,"length":8,"type":"bold"},{"offset":114,"length":10,"type":"bold"},{"offset":138,"length":15,"type":"bold"},{"offset":157,"length":7,"type":"bold"},{"offset":1009,"length":3,"type":"bold"},{"offset":1079,"length":7,"type":"bold"},{"offset":1692,"length":7,"type":"bold"},{"offset":2641,"length":3,"type":"bold"},{"offset":2989,"length":7,"type":"bold"},{"offset":3355,"length":7,"type":"bold"},{"offset":3708,"length":3,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-04-19 15:49:55] BOT HIT webhook request received
[2026-04-19 15:49:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-19 15:49:56] sendMessage response: {"ok":true,"result":{"message_id":6417,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776613796,"text":"\u2709\ufe0f Reply to FinoviaPay Officer\n\nPlease type your message below. Your reply will be securely delivered to the assigned FinoviaPay department.\n\nReference: FP-DM-000007","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":142,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-04-19 15:51:10] BOT HIT webhook request received
[2026-04-19 15:51:11] sendMessage response: {"ok":true,"result":{"message_id":6419,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776613871,"text":"\u2705 Secure Reply Sent\n\nYour message has been securely delivered to the assigned FinoviaPay officer.\n\nYou may return to the direct communication section at any time to review this conversation.","entities":[{"offset":2,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-04-19 15:53:28] BOT HIT webhook request received
[2026-04-19 15:53:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-19 15:53:29] sendMessage response: {"ok":true,"result":{"message_id":6420,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776614009,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-04-19 17:16:45] BOT HIT webhook request received
[2026-04-19 17:16:46] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-19 17:16:46] sendMessage response: {"ok":true,"result":{"message_id":6422,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776619006,"text":"\ud83d\udee1\ufe0f Verification Status\n\nReference Code: FNP-KYC-260417-B9B2CEBB\nStatus: Under Review\n\nWe will notify you once the review has been completed or if additional information is required.","entities":[{"offset":4,"length":19,"type":"bold"},{"offset":25,"length":15,"type":"bold"},{"offset":65,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-19 17:18:47] BOT HIT webhook request received
[2026-04-19 17:18:47] sendMessage response: {"ok":true,"result":{"message_id":6424,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776619127,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-19 17:18:49] BOT HIT webhook request received
[2026-04-19 17:18:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-19 17:18:50] sendMessage response: {"ok":true,"result":{"message_id":6425,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776619130,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-19 17:19:16] BOT HIT webhook request received
[2026-04-19 17:19:16] sendMessage response: {"ok":true,"result":{"message_id":6427,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776619156,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-19 17:19:19] BOT HIT webhook request received
[2026-04-19 17:19:19] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-19 17:19:19] DOB verification blocked match=no
[2026-04-19 17:19:19] DOB verification active/general match=yes user_id=25 status=active
[2026-04-19 17:19:20] sendMessage response: {"ok":true,"result":{"message_id":6429,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776619160,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-19 17:20:04] BOT HIT webhook request received
[2026-04-19 17:20:05] sendMessage response: {"ok":true,"result":{"message_id":6431,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776619205,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-19 17:20:05] sendMessage response: {"ok":true,"result":{"message_id":6432,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776619205,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-19 17:20:07] BOT HIT webhook request received
[2026-04-19 17:20:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-19 17:20:08] sendMessage response: {"ok":true,"result":{"message_id":6433,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776619208,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nYou currently have an active direct communication from an authorised FinoviaPay officer.\n\nReference\nFP-DM-000007\n\nDepartment\nCard Control Department\n\nOfficer\nKomal Haider\n\nTicket ID\nTKT9FEDE904\n\nStatus\nOpen\n\nLast Update\n19 Apr 2026 12:13\n\nYou may review the conversation history or send your secure reply using the options below.","entities":[{"offset":3,"length":38,"type":"bold"},{"offset":133,"length":9,"type":"bold"},{"offset":157,"length":10,"type":"bold"},{"offset":193,"length":7,"type":"bold"},{"offset":215,"length":9,"type":"bold"},{"offset":238,"length":6,"type":"bold"},{"offset":251,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-04-19 17:20:14] BOT HIT webhook request received
[2026-04-19 17:20:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-19 17:20:15] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: message is too long"}
[2026-04-19 17:20:30] BOT HIT webhook request received
[2026-04-19 17:20:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-19 17:20:31] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: message is too long"}
[2026-04-19 17:20:37] BOT HIT webhook request received
[2026-04-19 17:20:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-19 17:20:38] sendMessage response: {"ok":true,"result":{"message_id":6434,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776619238,"text":"\u2709\ufe0f Reply to FinoviaPay Officer\n\nPlease type your message below. Your reply will be securely delivered to the assigned FinoviaPay department.\n\nReference: FP-DM-000007","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":142,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-04-19 17:21:17] BOT HIT webhook request received
[2026-04-19 17:21:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-19 17:21:18] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: message is too long"}
[2026-04-19 17:21:34] BOT HIT webhook request received
[2026-04-19 17:21:35] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-19 17:21:36] sendMessage response: {"ok":true,"result":{"message_id":6435,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776619295,"text":"\u2709\ufe0f Reply to FinoviaPay Officer\n\nPlease type your message below. Your reply will be securely delivered to the assigned FinoviaPay department.\n\nReference: FP-DM-000007","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":142,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-04-19 17:23:09] BOT HIT webhook request received
[2026-04-19 17:23:10] sendMessage response: {"ok":true,"result":{"message_id":6437,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776619390,"text":"\u2705 Secure Reply Sent\n\nYour message has been securely delivered to the assigned FinoviaPay officer.\n\nYou may return to the direct communication section at any time to review this conversation.","entities":[{"offset":2,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-04-19 17:24:05] BOT HIT webhook request received
[2026-04-19 17:24:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-19 17:24:06] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: message is too long"}
[2026-04-20 04:26:15] BOT HIT webhook request received
[2026-04-20 04:26:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-20 04:26:16] sendMessage response: {"ok":true,"result":{"message_id":6438,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776659176,"text":"\ud83d\udee1\ufe0f Verification Status\n\nReference Code: FNP-KYC-260417-B9B2CEBB\nStatus: Under Review\n\nWe will notify you once the review has been completed or if additional information is required.","entities":[{"offset":4,"length":19,"type":"bold"},{"offset":25,"length":15,"type":"bold"},{"offset":65,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-20 11:56:21] BOT HIT webhook request received
[2026-04-20 11:56:22] sendMessage response: {"ok":true,"result":{"message_id":6440,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776686182,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-20 11:56:23] BOT HIT webhook request received
[2026-04-20 11:56:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-20 11:56:24] sendMessage response: {"ok":true,"result":{"message_id":6441,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776686184,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-20 11:56:37] BOT HIT webhook request received
[2026-04-20 11:56:38] sendMessage response: {"ok":true,"result":{"message_id":6443,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776686198,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-20 11:56:42] BOT HIT webhook request received
[2026-04-20 11:56:42] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-20 11:56:42] DOB verification blocked match=no
[2026-04-20 11:56:42] DOB verification active/general match=yes user_id=25 status=active
[2026-04-20 11:56:43] sendMessage response: {"ok":true,"result":{"message_id":6445,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776686203,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-20 11:57:21] BOT HIT webhook request received
[2026-04-20 11:57:22] sendMessage response: {"ok":true,"result":{"message_id":6447,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776686241,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-20 11:57:22] sendMessage response: {"ok":true,"result":{"message_id":6448,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776686242,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-20 11:57:27] BOT HIT webhook request received
[2026-04-20 11:57:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-20 11:57:27] sendMessage response: {"ok":true,"result":{"message_id":6449,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776686247,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nYou currently have an active direct communication from an authorised FinoviaPay officer.\n\nReference\nFP-DM-000007\n\nDepartment\nCard Control Department\n\nOfficer\nKomal Haider\n\nTicket ID\nTKT9FEDE904\n\nStatus\nOpen\n\nLast Update\n19 Apr 2026 13:23\n\nYou may review the conversation history or send your secure reply using the options below.","entities":[{"offset":3,"length":38,"type":"bold"},{"offset":133,"length":9,"type":"bold"},{"offset":157,"length":10,"type":"bold"},{"offset":193,"length":7,"type":"bold"},{"offset":215,"length":9,"type":"bold"},{"offset":238,"length":6,"type":"bold"},{"offset":251,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-04-20 11:57:37] BOT HIT webhook request received
[2026-04-20 11:57:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-20 11:57:37] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: message is too long"}
[2026-04-20 12:03:17] BOT HIT webhook request received
[2026-04-20 12:03:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-20 12:03:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-20 12:03:19] sendMessage response: {"ok":true,"result":{"message_id":6450,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776686599,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-20 12:03:30] BOT HIT webhook request received
[2026-04-20 12:03:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-20 12:03:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-20 12:03:31] sendMessage response: {"ok":true,"result":{"message_id":6451,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776686611,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-20 12:03:45] BOT HIT webhook request received
[2026-04-20 12:03:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-20 12:03:46] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-20 12:03:46] sendMessage response: {"ok":true,"result":{"message_id":6452,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776686626,"text":"\ud83d\udcb3 My Physical Card\n\n\u250f\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2513\n\u2503  FINOVIAPAY DIGITAL BANKING   \u2503\n\u2503  VISA SIGNATURE               \u2503\n\u2503                                \u2503\n\u2503  \u2022\u2022\u2022\u2022  \u2022\u2022\u2022\u2022  \u2503\n\u2503                                \u2503\n\u2503  CARD HOLDER                   \u2503\n\u2503  SADAF HUSSAIN               \u2503\n\u2503                                \u2503\n\u2503  PLAN   GOLD \ud83e\ude99           \u2503\n\u2503  STATUS PENDING FOR APPROVAL\u2503\n\u2503                                \u2503\n\u2503  REF FNP-CARD-260415-869E2X   \u2503\n\u2517\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u251b\nCard Holder\nSadaf Hussain\n\nCard Plan\nGold \ud83e\ude99\n\nCurrent Card Status\nPending for Approval\n\nDelivery Date\nNot Available Yet\n\nCard Shipped By\nNot Available Yet\n\nPlease select your card record below to review the complete banking details.","entities":[{"offset":3,"length":16,"type":"bold"},{"offset":21,"length":458,"type":"pre"},{"offset":480,"length":11,"type":"bold"},{"offset":507,"length":9,"type":"bold"},{"offset":526,"length":19,"type":"bold"},{"offset":568,"length":13,"type":"bold"},{"offset":601,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e Open Card Record 1","callback_data":"physical_card_view_3"}],[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}]]}}}
[2026-04-20 12:04:03] BOT HIT webhook request received
[2026-04-20 12:04:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-20 12:04:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-20 12:04:04] sendMessage response: {"ok":true,"result":{"message_id":6453,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776686644,"text":"\ud83c\udfe6 FinoviaPay Physical Card Details\n\n\u250f\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2513\n\u2503  FINOVIAPAY DIGITAL BANKING   \u2503\n\u2503  VISA SIGNATURE               \u2503\n\u2503                                \u2503\n\u2503  \u2022\u2022\u2022\u2022  \u2022\u2022\u2022\u2022  \u2503\n\u2503                                \u2503\n\u2503  CARD HOLDER                   \u2503\n\u2503  SADAF HUSSAIN               \u2503\n\u2503                                \u2503\n\u2503  PLAN   GOLD \ud83e\ude99           \u2503\n\u2503  STATUS PENDING FOR APPROVAL\u2503\n\u2503                                \u2503\n\u2503  REF FNP-CARD-260415-869E2X   \u2503\n\u2517\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u251b\n\u256d\u2500 Card Profile\n\u251c Card Holder: Sadaf Hussain\n\u251c Card Plan: Gold \ud83e\ude99\n\u251c Card Type: Physical Card\n\u251c Last 4 Digits: 5309\n\u251c Status: Pending for Approval\n\u251c Delivery Date: Not Available Yet\n\u251c Shipped By: Not Available Yet\n\u251c Tracking Code: Not available yet\n\u2570 Reference Code: FNP-CARD-260415-869E2X\n\n\u256d\u2500 Delivery Address\n\u2570 Popular nursery  St no 12 House no 1 Gujranwala, Gujranwala, Pakistan, 52240\n\n\u256d\u2500 Officer Comments\n\u2570 This verification has been carried out by Officer Mirza Sufyan (Banker Officer ID: FNP-Mirza Sufyan) as part of your account validation process.\n\n\ud83d\udcac Need Assistance?\nIf you have any questions regarding your FinoviaPay card status, delivery progress, or required information, please contact our customer support team for professional assistance.","entities":[{"offset":3,"length":32,"type":"bold"},{"offset":37,"length":458,"type":"pre"},{"offset":499,"length":12,"type":"bold"},{"offset":514,"length":12,"type":"bold"},{"offset":543,"length":10,"type":"bold"},{"offset":564,"length":10,"type":"bold"},{"offset":591,"length":14,"type":"bold"},{"offset":613,"length":7,"type":"bold"},{"offset":644,"length":14,"type":"bold"},{"offset":679,"length":11,"type":"bold"},{"offset":711,"length":14,"type":"bold"},{"offset":746,"length":15,"type":"bold"},{"offset":789,"length":16,"type":"bold"},{"offset":889,"length":16,"type":"bold"},{"offset":1057,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcac Contact Customer Support","callback_data":"physical_card_support"}]]}}}
[2026-04-20 12:15:00] BOT HIT webhook request received
[2026-04-20 12:15:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-20 12:15:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-20 12:15:01] sendMessage response: {"ok":true,"result":{"message_id":6454,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776687301,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nSelected Card Type: Physical Card\n\nPlease select the issue category you are experiencing so we may guide your request to the appropriate card operations workflow.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":49,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Card Declined","callback_data":"ticket_issue_declined"},{"text":"Online Payment Failed","callback_data":"ticket_issue_online_failed"}],[{"text":"Card Not Activated","callback_data":"ticket_issue_not_activated"},{"text":"Card Blocked","callback_data":"ticket_issue_blocked"}],[{"text":"Other Issue","callback_data":"ticket_issue_other"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-20 12:16:18] BOT HIT webhook request received
[2026-04-20 12:16:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-20 12:16:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-20 12:16:19] sendMessage response: {"ok":true,"result":{"message_id":6455,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776687379,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nSelected Card Type: Physical Card\nSelected Issue: Other Issue\n\nPlease briefly describe the issue you are experiencing. Your message will be attached to a secure card services support ticket for review by our Card Operations Department.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":49,"length":13,"type":"bold"},{"offset":79,"length":11,"type":"bold"}]}}
[2026-04-20 12:20:07] BOT HIT webhook request received
[2026-04-20 12:20:07] sendMessage response: {"ok":true,"result":{"message_id":6457,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776687607,"text":"Your support ticket has been successfully created.\n\nTicket ID: FP-TK-81180\nDepartment: Card Operations Department\n\nYour request has been forwarded to the FinoviaPay Card Operations Department for review.\n\nOur support team will examine the information you provided and will respond to your ticket as soon as possible.\n\nIf additional information is required, you may be contacted by a FinoviaPay Support Officer.\n\nThank you for choosing FinoviaPay."}}
[2026-04-20 12:20:57] BOT HIT webhook request received
[2026-04-20 18:01:20] BOT HIT webhook request received
[2026-04-20 18:01:20] sendMessage response: {"ok":true,"result":{"message_id":6461,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776708080,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-20 18:01:24] BOT HIT webhook request received
[2026-04-20 18:01:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-20 18:01:25] sendMessage response: {"ok":true,"result":{"message_id":6462,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776708085,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-20 18:01:39] BOT HIT webhook request received
[2026-04-20 18:01:40] sendMessage response: {"ok":true,"result":{"message_id":6464,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776708099,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-20 18:01:43] BOT HIT webhook request received
[2026-04-20 18:01:43] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-20 18:01:43] DOB verification blocked match=no
[2026-04-20 18:01:43] DOB verification active/general match=yes user_id=25 status=active
[2026-04-20 18:01:44] sendMessage response: {"ok":true,"result":{"message_id":6466,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776708104,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-20 18:02:15] BOT HIT webhook request received
[2026-04-20 18:02:16] sendMessage response: {"ok":true,"result":{"message_id":6468,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776708136,"text":"OTP does not match. Please check the code and try again.","reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-20 18:02:26] BOT HIT webhook request received
[2026-04-20 18:02:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-20 18:02:27] sendMessage response: {"ok":true,"result":{"message_id":6469,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776708147,"text":"\ud83d\udce7 New Verification Code Sent\n\nA new one-time verification code has been sent to:\nm*******n@gmail.com\n\nPlease enter the latest 6-digit OTP code to continue.","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":82,"length":19,"type":"url"},{"offset":82,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-20 18:02:52] BOT HIT webhook request received
[2026-04-20 18:02:53] sendMessage response: {"ok":true,"result":{"message_id":6471,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776708173,"text":"OTP does not match. Please check the code and try again.","reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-20 21:25:15] BOT HIT webhook request received
[2026-04-20 21:25:15] sendMessage response: {"ok":true,"result":{"message_id":6481,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776720315,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-20 21:25:17] BOT HIT webhook request received
[2026-04-20 21:25:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-20 21:25:18] sendMessage response: {"ok":true,"result":{"message_id":6482,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776720318,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-20 21:25:31] BOT HIT webhook request received
[2026-04-20 21:25:31] sendMessage response: {"ok":true,"result":{"message_id":6484,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776720331,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-20 21:25:35] BOT HIT webhook request received
[2026-04-20 21:25:35] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-20 21:25:35] DOB verification blocked match=no
[2026-04-20 21:25:35] DOB verification active/general match=yes user_id=25 status=active
[2026-04-20 21:25:35] sendMessage response: {"ok":true,"result":{"message_id":6486,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776720335,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-20 21:26:14] BOT HIT webhook request received
[2026-04-20 21:26:14] sendMessage response: {"ok":true,"result":{"message_id":6488,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776720374,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-20 21:26:15] sendMessage response: {"ok":true,"result":{"message_id":6489,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776720375,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-20 21:29:05] BOT HIT webhook request received
[2026-04-20 21:29:05] sendMessage response: {"ok":true,"result":{"message_id":6490,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776720545,"text":"Welcome to the FinoviaPay Digital Wallet Transfer Assistance Center.\n\nPlease choose one of the options below to check your transfer status, report an issue, create a support ticket, or connect with a Wallet Transfer Support Officer.\n\nAll support options below are provided through our secure digital banking support system.","reply_markup":{"inline_keyboard":[[{"text":"Transfer Status","callback_data":"wt_status"},{"text":"Report Transfer Issue","callback_data":"wt_issue"}],[{"text":"Create Wallet Transfer Ticket","callback_data":"wt_ticket"},{"text":"Talk to Transfer Officer","callback_data":"wt_agent"}],[{"text":"Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-20 21:29:50] BOT HIT webhook request received
[2026-04-20 21:29:51] sendMessage response: {"ok":true,"result":{"message_id":6491,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776720591,"text":"FinoviaPay Wallet Transfer Issue Reporting\n\nPlease enter your Wallet Transfer Reference Number so that we may review the transfer linked to your issue before proceeding further."}}
[2026-04-20 21:31:17] BOT HIT webhook request received
[2026-04-20 21:31:40] BOT HIT webhook request received
[2026-04-20 21:31:41] sendMessage response: {"ok":true,"result":{"message_id":6492,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776720701,"text":"Thank you for contacting FinoviaPay Wallet Transfer Support.\n\nYour request to speak with a Wallet Transfer Support Officer has been successfully submitted and registered in our secure support system.\n\nDepartment: Wallet Transfer Operations\nSupport Request Reference: #52\n\nPlease remain connected while we assign the next available officer from the Wallet Transfer Operations Department.\n\nOnce your assigned officer joins the conversation, you will receive a confirmation message with the officer\u2019s name, Banker Officer ID, and department details."}}
[2026-04-20 21:42:25] BOT HIT webhook request received
[2026-04-20 21:42:26] sendMessage response: {"ok":true,"result":{"message_id":6493,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776721346,"text":"FinoviaPay Wallet Transfer Status Check\n\nPlease enter your Wallet Transfer Reference Number so that we may retrieve the current status of your transaction from our secure processing system."}}
[2026-04-20 21:42:41] BOT HIT webhook request received
[2026-04-20 21:42:42] sendMessage response: {"ok":true,"result":{"message_id":6494,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776721362,"text":"FinoviaPay Wallet Transfer Ticket Creation\n\nPlease enter your Wallet Transfer Reference Number so that we may create a support ticket linked to the correct transaction."}}
[2026-04-20 21:43:02] BOT HIT webhook request received
[2026-04-20 21:43:20] BOT HIT webhook request received
[2026-04-20 21:43:35] BOT HIT webhook request received
[2026-04-20 21:47:12] BOT HIT webhook request received
[2026-04-20 21:47:13] sendMessage response: {"ok":true,"result":{"message_id":6496,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776721633,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-20 21:47:18] BOT HIT webhook request received
[2026-04-20 21:47:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-20 21:47:19] sendMessage response: {"ok":true,"result":{"message_id":6497,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776721639,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-20 21:47:42] BOT HIT webhook request received
[2026-04-20 21:47:42] sendMessage response: {"ok":true,"result":{"message_id":6499,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776721662,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-20 21:47:44] BOT HIT webhook request received
[2026-04-20 21:47:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-20 21:47:45] sendMessage response: {"ok":true,"result":{"message_id":6500,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776721665,"text":"\ud83c\udf96\ufe0f FinoviaPay Premium Support Centre\n\nPlease choose your preferred service channel below for banking assistance, priority guidance, or support ticket submission.","entities":[{"offset":4,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcac Live Support Desk","callback_data":"support_help_live_chat"}],[{"text":"\ud83c\udfab Open Support Ticket","callback_data":"support_help_create_ticket"}],[{"text":"\ud83d\udce9 General Banking Guidance","callback_data":"support_help_live_chat"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-20 21:49:57] BOT HIT webhook request received
[2026-04-20 21:49:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-20 21:49:58] sendMessage response: {"ok":true,"result":{"message_id":6501,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776721798,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-20 21:52:20] BOT HIT webhook request received
[2026-04-20 21:52:20] sendMessage response: {"ok":true,"result":{"message_id":6503,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776721940,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-20 21:52:22] BOT HIT webhook request received
[2026-04-20 21:52:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-20 21:52:23] sendMessage response: {"ok":true,"result":{"message_id":6504,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776721943,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-20 21:52:34] BOT HIT webhook request received
[2026-04-20 21:52:34] sendMessage response: {"ok":true,"result":{"message_id":6506,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776721954,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-20 21:52:37] BOT HIT webhook request received
[2026-04-20 21:52:37] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-20 21:52:37] DOB verification blocked match=no
[2026-04-20 21:52:37] DOB verification active/general match=yes user_id=25 status=active
[2026-04-20 21:52:37] sendMessage response: {"ok":true,"result":{"message_id":6508,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776721957,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-20 21:53:19] BOT HIT webhook request received
[2026-04-20 21:53:20] sendMessage response: {"ok":true,"result":{"message_id":6510,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776722000,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-20 21:53:20] sendMessage response: {"ok":true,"result":{"message_id":6511,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776722000,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-20 21:53:34] BOT HIT webhook request received
[2026-04-20 21:53:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-20 21:53:35] sendMessage response: {"ok":true,"result":{"message_id":6512,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776722015,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-20 21:55:17] BOT HIT webhook request received
[2026-04-20 21:55:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-20 21:55:18] sendMessage response: {"ok":true,"result":{"message_id":6513,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776722118,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nYou currently have an active direct communication from an authorised FinoviaPay officer.\n\nReference\nFP-DM-000007\n\nDepartment\nCard Control Department\n\nOfficer\nKomal Haider\n\nTicket ID\nFP-TK-81180\n\nStatus\nOpen\n\nLast Update\n20 Apr 2026 14:13\n\nYou may review the conversation history or send your secure reply using the options below.","entities":[{"offset":3,"length":38,"type":"bold"},{"offset":133,"length":9,"type":"bold"},{"offset":157,"length":10,"type":"bold"},{"offset":193,"length":7,"type":"bold"},{"offset":215,"length":9,"type":"bold"},{"offset":238,"length":6,"type":"bold"},{"offset":251,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-04-20 21:55:21] BOT HIT webhook request received
[2026-04-20 21:55:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-20 21:55:22] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: message is too long"}
[2026-04-20 21:55:44] BOT HIT webhook request received
[2026-04-20 21:55:45] sendMessage response: {"ok":true,"result":{"message_id":6514,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776722145,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nPlease select one of the premium banking options below to continue securely.","entities":[{"offset":4,"length":45,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-20 21:56:10] BOT HIT webhook request received
[2026-04-20 21:56:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-20 21:56:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-20 21:56:11] sendMessage response: {"ok":true,"result":{"message_id":6515,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776722171,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-20 21:56:20] BOT HIT webhook request received
[2026-04-20 21:56:20] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-20 21:56:21] sendMessage response: {"ok":true,"result":{"message_id":6516,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776722181,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-20 21:56:27] BOT HIT webhook request received
[2026-04-20 21:56:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-20 21:56:28] sendMessage response: {"ok":true,"result":{"message_id":6517,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776722187,"text":"\ud83e\udeaa Current Virtual Card\n\nNo active virtual card is currently assigned to your verified FinoviaPay account.\n\nPlease tap Request New Card to continue your secure virtual card request.","entities":[{"offset":3,"length":20,"type":"bold"},{"offset":119,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-20 21:56:34] BOT HIT webhook request received
[2026-04-20 21:56:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-20 21:56:35] sendMessage response: {"ok":true,"result":{"message_id":6518,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776722195,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-20 21:56:38] BOT HIT webhook request received
[2026-04-20 21:56:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-20 21:56:39] sendMessage response: {"ok":true,"result":{"message_id":6519,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776722199,"text":"\u2699\ufe0f Manage Virtual Card\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-20 21:56:45] BOT HIT webhook request received
[2026-04-20 21:56:46] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-20 21:57:58] BOT HIT webhook request received
[2026-04-20 21:57:59] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-20 21:57:59] sendMessage response: {"ok":true,"result":{"message_id":6520,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776722279,"text":"\ud83c\udf96\ufe0f FinoviaPay Premium Support Centre\n\nPlease choose your preferred service channel below for banking assistance, priority guidance, or support ticket submission.","entities":[{"offset":4,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcac Live Support Desk","callback_data":"support_help_live_chat"}],[{"text":"\ud83c\udfab Open Support Ticket","callback_data":"support_help_create_ticket"}],[{"text":"\ud83d\udce9 General Banking Guidance","callback_data":"support_help_live_chat"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-20 21:58:06] BOT HIT webhook request received
[2026-04-20 21:58:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-20 21:58:07] sendMessage response: {"ok":true,"result":{"message_id":6521,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776722287,"text":"To create your support ticket, please enter your full name."}}
[2026-04-21 04:07:47] BOT HIT webhook request received
[2026-04-21 04:07:47] sendMessage response: {"ok":true,"result":{"message_id":6523,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776744467,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-21 04:07:54] BOT HIT webhook request received
[2026-04-21 04:07:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-21 04:07:55] sendMessage response: {"ok":true,"result":{"message_id":6524,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776744475,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-21 04:08:09] BOT HIT webhook request received
[2026-04-21 04:08:10] sendMessage response: {"ok":true,"result":{"message_id":6526,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776744489,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-21 04:08:13] BOT HIT webhook request received
[2026-04-21 04:08:13] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-21 04:08:13] DOB verification blocked match=no
[2026-04-21 04:08:13] DOB verification active/general match=yes user_id=25 status=active
[2026-04-21 04:08:14] sendMessage response: {"ok":true,"result":{"message_id":6528,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776744494,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-21 04:08:44] BOT HIT webhook request received
[2026-04-21 04:08:44] sendMessage response: {"ok":true,"result":{"message_id":6530,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776744524,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-21 04:08:45] sendMessage response: {"ok":true,"result":{"message_id":6531,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776744524,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-21 04:08:50] BOT HIT webhook request received
[2026-04-21 04:08:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-21 04:08:51] sendMessage response: {"ok":true,"result":{"message_id":6532,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776744531,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nYou currently have an active direct communication from an authorised FinoviaPay officer.\n\nReference\nFP-DM-000007\n\nDepartment\nCard Control Department\n\nOfficer\nKomal Haider\n\nTicket ID\nFP-TK-81180\n\nStatus\nOpen\n\nLast Update\n20 Apr 2026 14:13\n\nYou may review the conversation history or send your secure reply using the options below.","entities":[{"offset":3,"length":38,"type":"bold"},{"offset":133,"length":9,"type":"bold"},{"offset":157,"length":10,"type":"bold"},{"offset":193,"length":7,"type":"bold"},{"offset":215,"length":9,"type":"bold"},{"offset":238,"length":6,"type":"bold"},{"offset":251,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-04-21 04:09:09] BOT HIT webhook request received
[2026-04-21 04:09:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-21 04:09:10] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: message is too long"}
[2026-04-21 04:18:49] BOT HIT webhook request received
[2026-04-21 04:18:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-21 04:18:50] sendMessage response: {"ok":true,"result":{"message_id":6533,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776745129,"text":"\u2709\ufe0f Reply to FinoviaPay Officer\n\nPlease type your message below. Your reply will be securely delivered to the assigned FinoviaPay department.\n\nReference: FP-DM-000007","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":142,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-04-21 04:19:19] BOT HIT webhook request received
[2026-04-21 04:19:20] sendMessage response: {"ok":true,"result":{"message_id":6535,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776745160,"text":"\u2705 Secure Reply Sent\n\nYour message has been securely delivered to the assigned FinoviaPay officer.\n\nYou may return to the direct communication section at any time to review this conversation.","entities":[{"offset":2,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-04-21 04:19:49] BOT HIT webhook request received
[2026-04-21 04:19:49] sendMessage response: {"ok":true,"result":{"message_id":6536,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776745189,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-21 04:19:57] BOT HIT webhook request received
[2026-04-21 04:19:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-21 04:19:58] sendMessage response: {"ok":true,"result":{"message_id":6537,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776745198,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-21 04:25:00] BOT HIT webhook request received
[2026-04-21 04:25:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-21 04:25:01] sendMessage response: {"ok":true,"result":{"message_id":6538,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776745501,"text":"To create your support ticket, please enter your full name."}}
[2026-04-21 04:25:08] BOT HIT webhook request received
[2026-04-21 04:25:08] sendMessage response: {"ok":true,"result":{"message_id":6540,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776745508,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-04-21 04:25:16] BOT HIT webhook request received
[2026-04-21 04:25:16] sendMessage response: {"ok":true,"result":{"message_id":6542,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776745516,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-04-21 04:25:30] BOT HIT webhook request received
[2026-04-21 04:25:31] sendMessage response: {"ok":true,"result":{"message_id":6544,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776745531,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-04-21 04:25:38] BOT HIT webhook request received
[2026-04-21 04:25:39] sendMessage response: {"ok":true,"result":{"message_id":6546,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776745538,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-04-21 04:26:03] BOT HIT webhook request received
[2026-04-21 04:26:03] sendMessage response: {"ok":true,"result":{"message_id":6548,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776745563,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKT75ED5574\nFull Name: Sadaf Hussain\nEmail: mzoohaaan@gmail.com\nContact Number: +923036814535\nSubject: Query Regarding Mobile Wallet Transfer Service Availability\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":107,"length":19,"type":"email"},{"offset":143,"length":13,"type":"phone_number"}]}}
[2026-04-21 04:26:04] sendMessage response: {"ok":true,"result":{"message_id":6549,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776745564,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-21 04:28:10] BOT HIT webhook request received
[2026-04-21 04:28:11] sendMessage response: {"ok":true,"result":{"message_id":6550,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776745691,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nPlease select one of the premium banking options below to continue securely.","entities":[{"offset":4,"length":45,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-21 04:32:00] BOT HIT webhook request received
[2026-04-21 04:32:00] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-21 04:32:01] sendMessage response: {"ok":true,"result":{"message_id":6551,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776745920,"text":"\ud83c\udf96\ufe0f FinoviaPay Premium Support Centre\n\nPlease choose your preferred service channel below for banking assistance, priority guidance, or support ticket submission.","entities":[{"offset":4,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcac Live Support Desk","callback_data":"support_help_live_chat"}],[{"text":"\ud83c\udfab Open Support Ticket","callback_data":"support_help_create_ticket"}],[{"text":"\ud83d\udce9 General Banking Guidance","callback_data":"support_help_live_chat"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-21 04:32:13] BOT HIT webhook request received
[2026-04-21 04:32:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-21 04:32:14] sendMessage response: {"ok":true,"result":{"message_id":6552,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776745934,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-21 04:32:26] BOT HIT webhook request received
[2026-04-21 04:32:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-21 04:32:27] sendMessage response: {"ok":true,"result":{"message_id":6553,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776745947,"text":"To create your support ticket, please enter your full name."}}
[2026-04-21 04:34:25] BOT HIT webhook request received
[2026-04-21 04:34:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-21 04:34:26] sendMessage response: {"ok":true,"result":{"message_id":6554,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776746066,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-04-21 10:52:14] BOT HIT webhook request received
[2026-04-21 10:52:15] sendMessage response: {"ok":true,"result":{"message_id":6556,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776768735,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-21 10:52:16] BOT HIT webhook request received
[2026-04-21 10:52:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-21 10:52:17] sendMessage response: {"ok":true,"result":{"message_id":6557,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776768737,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-21 10:52:32] BOT HIT webhook request received
[2026-04-21 10:52:33] sendMessage response: {"ok":true,"result":{"message_id":6559,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776768752,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-21 10:52:35] BOT HIT webhook request received
[2026-04-21 10:52:35] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-21 10:52:36] sendMessage response: {"ok":true,"result":{"message_id":6560,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776768756,"text":"\u2728 FinoviaPay New Customer Onboarding\n\nWelcome to the premium onboarding section. Please choose an option below to begin your account opening enquiry, review your registration status, or speak with our banking support team.","entities":[{"offset":2,"length":34,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfe6 Open a New Account","callback_data":"new_customer_open_account"}],[{"text":"\ud83d\udccb Check Registration Status","callback_data":"new_customer_check_registration_status"}],[{"text":"\ud83c\udf96\ufe0f Registration Assistance","callback_data":"new_customer_talk_to_support"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-21 10:52:41] BOT HIT webhook request received
[2026-04-21 10:52:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-21 10:52:42] sendMessage response: {"ok":true,"result":{"message_id":6561,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776768762,"text":"\ud83d\udccb FinoviaPay Registration Status\n\nReference ID\nFNP-REG-20260411-366508\n\nCurrent Status\nUnder review\n\nSubmitted On\n11 Apr 2026 17:59\n\nOur onboarding team will continue reviewing your application. Additional verification may be requested where necessary before final approval can be granted.","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":35,"length":12,"type":"bold"},{"offset":73,"length":14,"type":"bold"},{"offset":102,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-21 13:41:36] BOT HIT webhook request received
[2026-04-21 13:41:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-21 13:41:37] sendMessage response: {"ok":true,"result":{"message_id":6562,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776778897,"text":"\ud83d\udee1\ufe0f Verification Status\n\nReference Code: FNP-KYC-260417-B9B2CEBB\nStatus: Under Review\n\nWe will notify you once the review has been completed or if additional information is required.","entities":[{"offset":4,"length":19,"type":"bold"},{"offset":25,"length":15,"type":"bold"},{"offset":65,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-21 16:41:23] BOT HIT webhook request received
[2026-04-21 16:41:23] sendMessage response: {"ok":true,"result":{"message_id":6564,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776789683,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-21 16:41:27] BOT HIT webhook request received
[2026-04-21 16:41:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-21 16:41:28] sendMessage response: {"ok":true,"result":{"message_id":6565,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776789688,"text":"\u2728 FinoviaPay New Customer Onboarding\n\nWelcome to the premium onboarding section. Please choose an option below to begin your account opening enquiry, review your registration status, or speak with our banking support team.","entities":[{"offset":2,"length":34,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfe6 Open a New Account","callback_data":"new_customer_open_account"}],[{"text":"\ud83d\udccb Check Registration Status","callback_data":"new_customer_check_registration_status"}],[{"text":"\ud83c\udf96\ufe0f Registration Assistance","callback_data":"new_customer_talk_to_support"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-21 16:42:03] BOT HIT webhook request received
[2026-04-21 16:42:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-21 16:42:05] sendMessage response: {"ok":true,"result":{"message_id":6566,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776789724,"text":"\ud83d\udccb FinoviaPay Registration Status\n\nReference ID\nFNP-REG-20260411-366508\n\nCurrent Status\nUnder review\n\nSubmitted On\n11 Apr 2026 17:59\n\nOur onboarding team will continue reviewing your application. Additional verification may be requested where necessary before final approval can be granted.","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":35,"length":12,"type":"bold"},{"offset":73,"length":14,"type":"bold"},{"offset":102,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to New Customer Menu","callback_data":"new_customer_menu"}]]}}}
[2026-04-21 20:41:17] BOT HIT webhook request received
[2026-04-21 20:41:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-21 20:41:18] sendMessage response: {"ok":true,"result":{"message_id":6570,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776804078,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-21 21:05:08] BOT HIT webhook request received
[2026-04-21 21:05:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-21 21:05:09] sendMessage response: {"ok":true,"result":{"message_id":6571,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776805509,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-22 19:58:29] BOT HIT webhook request received
[2026-04-22 19:58:29] sendMessage response: {"ok":true,"result":{"message_id":6573,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776887909,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-22 19:58:54] BOT HIT webhook request received
[2026-04-22 19:58:54] sendMessage response: {"ok":true,"result":{"message_id":6574,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776887934,"text":"Your live support session with FinoviaPay Customer Support has now been completed and formally closed.\n\nThis support conversation was handled by:\n\nSupport Officer: FinoviaPay Support Officer\nBanker Officer ID: Not Available\nDepartment: Wallet Transfer Operations\n\nAccording to the assigned support officer, your request has been reviewed and the chat session has now been concluded.\n\nIf you require any further assistance regarding the same matter or a new request, you may contact FinoviaPay Customer Support again through the official support channel at any time.\n\nThank you for choosing FinoviaPay and for banking with us.\n\nPlease rate your support experience and, if required, request a chat transcript below.","reply_markup":{"inline_keyboard":[[{"text":"\u2b50 1","callback_data":"rate_chat_1"},{"text":"\u2b50 2","callback_data":"rate_chat_2"},{"text":"\u2b50 3","callback_data":"rate_chat_3"}],[{"text":"\u2b50 4","callback_data":"rate_chat_4"},{"text":"\u2b50 5","callback_data":"rate_chat_5"}],[{"text":"Send Chat Transcript","callback_data":"send_transcript"}]]}}}
[2026-04-22 19:58:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-22 19:58:55] sendMessage response: {"ok":true,"result":{"message_id":6575,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776887935,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-22 20:01:38] BOT HIT webhook request received
[2026-04-22 20:01:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-22 20:01:39] sendMessage response: {"ok":true,"result":{"message_id":6576,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776888099,"text":"Your chat transcript request has been successfully registered. However, no verified email address is currently available in our records for this support session."}}
[2026-04-22 20:02:00] BOT HIT webhook request received
[2026-04-22 20:02:01] sendMessage response: {"ok":true,"result":{"message_id":6578,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776888120,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-22 20:02:04] BOT HIT webhook request received
[2026-04-22 20:02:04] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-22 20:02:04] DOB verification blocked match=no
[2026-04-22 20:02:04] DOB verification active/general match=yes user_id=25 status=active
[2026-04-22 20:02:05] sendMessage response: {"ok":true,"result":{"message_id":6580,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776888125,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-22 20:02:30] BOT HIT webhook request received
[2026-04-22 20:02:30] sendMessage response: {"ok":true,"result":{"message_id":6582,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776888150,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-22 20:02:31] sendMessage response: {"ok":true,"result":{"message_id":6583,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776888150,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-22 20:02:42] BOT HIT webhook request received
[2026-04-22 20:02:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-22 20:02:42] sendMessage response: {"ok":true,"result":{"message_id":6584,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776888162,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nThere is currently no active direct communication assigned to your account.\n\nIf an authorised FinoviaPay officer contacts you, the conversation will appear here automatically.","entities":[{"offset":3,"length":38,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-04-22 20:06:23] BOT HIT webhook request received
[2026-04-22 20:06:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-22 20:06:24] sendMessage response: {"ok":true,"result":{"message_id":6585,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776888384,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-22 20:06:42] BOT HIT webhook request received
[2026-04-22 20:06:43] sendMessage response: {"ok":true,"result":{"message_id":6586,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776888403,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nPlease select one of the premium banking options below to continue securely.","entities":[{"offset":4,"length":45,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-22 20:06:47] BOT HIT webhook request received
[2026-04-22 20:06:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-22 20:06:48] sendMessage response: {"ok":true,"result":{"message_id":6587,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776888408,"text":"\ud83d\udcb0 FinoviaPay Balance Summary\n\n\ud83d\udc64 Account Holder\nSadaf Hussain\n\n\ud83c\udff7\ufe0f Account Number\nES3657436813998962749698\n\n\ud83d\udcb3 Available Balance\n25,188.18 EUR\n\nThis balance reflects the latest available amount currently recorded on your FinoviaPay profile.","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":34,"length":14,"type":"bold"},{"offset":68,"length":14,"type":"bold"},{"offset":112,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-22 20:07:11] BOT HIT webhook request received
[2026-04-22 20:07:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-22 20:07:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-22 20:07:12] sendMessage response: {"ok":true,"result":{"message_id":6588,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776888432,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-22 20:07:17] BOT HIT webhook request received
[2026-04-22 20:07:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-22 20:07:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-22 20:07:18] sendMessage response: {"ok":true,"result":{"message_id":6589,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776888438,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-22 20:07:21] BOT HIT webhook request received
[2026-04-22 20:07:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-22 20:07:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-22 20:07:23] sendMessage response: {"ok":true,"result":{"message_id":6590,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776888443,"text":"\ud83d\udcb3 My Physical Card\n\n\u250f\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2513\n\u2503  FINOVIAPAY DIGITAL BANKING   \u2503\n\u2503  VISA SIGNATURE               \u2503\n\u2503                                \u2503\n\u2503  \u2022\u2022\u2022\u2022  \u2022\u2022\u2022\u2022  \u2503\n\u2503                                \u2503\n\u2503  CARD HOLDER                   \u2503\n\u2503  SADAF HUSSAIN               \u2503\n\u2503                                \u2503\n\u2503  PLAN   GOLD \ud83e\ude99           \u2503\n\u2503  STATUS PENDING FOR APPROVAL\u2503\n\u2503                                \u2503\n\u2503  REF FNP-CARD-260415-869E2X   \u2503\n\u2517\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u251b\nCard Holder\nSadaf Hussain\n\nCard Plan\nGold \ud83e\ude99\n\nCurrent Card Status\nPending for Approval\n\nDelivery Date\nNot Available Yet\n\nCard Shipped By\nNot Available Yet\n\nPlease select your card record below to review the complete banking details.","entities":[{"offset":3,"length":16,"type":"bold"},{"offset":21,"length":458,"type":"pre"},{"offset":480,"length":11,"type":"bold"},{"offset":507,"length":9,"type":"bold"},{"offset":526,"length":19,"type":"bold"},{"offset":568,"length":13,"type":"bold"},{"offset":601,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e Open Card Record 1","callback_data":"physical_card_view_3"}],[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}]]}}}
[2026-04-22 21:02:26] BOT HIT webhook request received
[2026-04-22 21:02:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-22 21:02:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-22 21:02:29] sendMessage response: {"ok":true,"result":{"message_id":6591,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776891749,"text":"\ud83c\udfe6 FinoviaPay Physical Card Details\n\n\u250f\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2513\n\u2503  FINOVIAPAY DIGITAL BANKING   \u2503\n\u2503  VISA SIGNATURE               \u2503\n\u2503                                \u2503\n\u2503  \u2022\u2022\u2022\u2022  \u2022\u2022\u2022\u2022  \u2503\n\u2503                                \u2503\n\u2503  CARD HOLDER                   \u2503\n\u2503  SADAF HUSSAIN               \u2503\n\u2503                                \u2503\n\u2503  PLAN   GOLD \ud83e\ude99           \u2503\n\u2503  STATUS PENDING FOR APPROVAL\u2503\n\u2503                                \u2503\n\u2503  REF FNP-CARD-260415-869E2X   \u2503\n\u2517\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u251b\n\u256d\u2500 Card Profile\n\u251c Card Holder: Sadaf Hussain\n\u251c Card Plan: Gold \ud83e\ude99\n\u251c Card Type: Physical Card\n\u251c Last 4 Digits: 5309\n\u251c Status: Pending for Approval\n\u251c Delivery Date: Not Available Yet\n\u251c Shipped By: Not Available Yet\n\u251c Tracking Code: Not available yet\n\u2570 Reference Code: FNP-CARD-260415-869E2X\n\n\u256d\u2500 Delivery Address\n\u2570 Popular nursery  St no 12 House no 1 Gujranwala, Gujranwala, Pakistan, 52240\n\n\u256d\u2500 Officer Comments\n\u2570 This verification has been carried out by Officer Mirza Sufyan (Banker Officer ID: FNP-Mirza Sufyan) as part of your account validation process.\n\n\ud83d\udcac Need Assistance?\nIf you have any questions regarding your FinoviaPay card status, delivery progress, or required information, please contact our customer support team for professional assistance.","entities":[{"offset":3,"length":32,"type":"bold"},{"offset":37,"length":458,"type":"pre"},{"offset":499,"length":12,"type":"bold"},{"offset":514,"length":12,"type":"bold"},{"offset":543,"length":10,"type":"bold"},{"offset":564,"length":10,"type":"bold"},{"offset":591,"length":14,"type":"bold"},{"offset":613,"length":7,"type":"bold"},{"offset":644,"length":14,"type":"bold"},{"offset":679,"length":11,"type":"bold"},{"offset":711,"length":14,"type":"bold"},{"offset":746,"length":15,"type":"bold"},{"offset":789,"length":16,"type":"bold"},{"offset":889,"length":16,"type":"bold"},{"offset":1057,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcac Contact Customer Support","callback_data":"physical_card_support"}]]}}}
[2026-04-22 21:03:09] BOT HIT webhook request received
[2026-04-22 21:03:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-22 21:03:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-22 21:03:11] sendMessage response: {"ok":true,"result":{"message_id":6592,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776891791,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nSelected Card Type: Physical Card\n\nPlease select the issue category you are experiencing so we may guide your request to the appropriate card operations workflow.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":49,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Card Declined","callback_data":"ticket_issue_declined"},{"text":"Online Payment Failed","callback_data":"ticket_issue_online_failed"}],[{"text":"Card Not Activated","callback_data":"ticket_issue_not_activated"},{"text":"Card Blocked","callback_data":"ticket_issue_blocked"}],[{"text":"Other Issue","callback_data":"ticket_issue_other"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-22 21:03:16] BOT HIT webhook request received
[2026-04-22 21:03:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-22 21:03:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-22 21:03:17] sendMessage response: {"ok":true,"result":{"message_id":6593,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776891797,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nSelected Card Type: Physical Card\nSelected Issue: Other Issue\n\nPlease briefly describe the issue you are experiencing. Your message will be attached to a secure card services support ticket for review by our Card Operations Department.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":49,"length":13,"type":"bold"},{"offset":79,"length":11,"type":"bold"}]}}
[2026-04-22 21:08:32] BOT HIT webhook request received
[2026-04-22 21:08:32] sendMessage response: {"ok":true,"result":{"message_id":6595,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776892112,"text":"Your support ticket has been successfully created.\n\nTicket ID: FP-TK-95640\nDepartment: Card Operations Department\n\nYour request has been forwarded to the FinoviaPay Card Operations Department for review.\n\nOur support team will examine the information you provided and will respond to your ticket as soon as possible.\n\nIf additional information is required, you may be contacted by a FinoviaPay Support Officer.\n\nThank you for choosing FinoviaPay."}}
[2026-04-23 13:07:13] BOT HIT webhook request received
[2026-04-23 13:07:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-23 13:07:14] sendMessage response: {"ok":true,"result":{"message_id":6597,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1776949634,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-23 18:25:35] BOT HIT webhook request received
[2026-04-23 18:25:35] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-23 18:25:36] sendMessage response: {"ok":true,"result":{"message_id":6601,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1776968736,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-24 01:07:06] BOT HIT webhook request received
[2026-04-24 01:07:06] sendMessage response: {"ok":true,"result":{"message_id":6603,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776992826,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-24 01:07:08] BOT HIT webhook request received
[2026-04-24 01:07:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:07:09] sendMessage response: {"ok":true,"result":{"message_id":6604,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776992829,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-24 01:07:14] BOT HIT webhook request received
[2026-04-24 01:07:15] sendMessage response: {"ok":true,"result":{"message_id":6606,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776992835,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-24 01:07:21] BOT HIT webhook request received
[2026-04-24 01:07:21] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-24 01:07:21] DOB verification blocked match=no
[2026-04-24 01:07:21] DOB verification active/general match=yes user_id=5 status=active
[2026-04-24 01:07:22] sendMessage response: {"ok":true,"result":{"message_id":6608,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776992842,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 01:07:40] BOT HIT webhook request received
[2026-04-24 01:07:41] sendMessage response: {"ok":true,"result":{"message_id":6610,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776992861,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-24 01:07:41] sendMessage response: {"ok":true,"result":{"message_id":6611,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776992861,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":26,"type":"url"},{"offset":294,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-24 01:07:44] BOT HIT webhook request received
[2026-04-24 01:07:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:07:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:07:46] sendMessage response: {"ok":true,"result":{"message_id":6612,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776992866,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to the secure FinoviaPay card services section.\n\nPlease select the card service you would like to continue with. Once selected, our secure support flow will guide your request to the appropriate card operations process.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83e\udeaa Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udd10 One-Time Card","callback_data":"ticket_card_type_onetime"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 01:21:24] BOT HIT webhook request received
[2026-04-24 01:21:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:21:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:21:25] sendMessage response: {"ok":true,"result":{"message_id":6613,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776993685,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to your secure card services center. From here you can manage FinoviaPay physical and virtual card products through a protected banking menu.\n\nPlease select Card Management to continue.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":194,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Card Management","callback_data":"ticket_card_type_management"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 01:21:28] BOT HIT webhook request received
[2026-04-24 01:21:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:21:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:21:29] sendMessage response: {"ok":true,"result":{"message_id":6614,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776993689,"text":"\ud83c\udfe6 FinoviaPay Card Management\n\nManage your FinoviaPay cards from one secure place. You may review physical card services or continue to the virtual card banking panel.\n\nPlease select the card product you would like to manage.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83d\udcbb Virtual Card","callback_data":"ticket_card_type_virtual_menu"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-24 01:21:35] BOT HIT webhook request received
[2026-04-24 01:21:35] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:21:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:21:36] sendMessage response: {"ok":true,"result":{"message_id":6615,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776993696,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-24 01:21:38] BOT HIT webhook request received
[2026-04-24 01:21:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:21:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:21:39] sendMessage response: {"ok":true,"result":{"message_id":6616,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776993699,"text":"\ud83d\udcb3 My Physical Card\n\n\u250f\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2513\n\u2503  FINOVIAPAY DIGITAL BANKING   \u2503\n\u2503  VISA SIGNATURE               \u2503\n\u2503                                \u2503\n\u2503  \u2022\u2022\u2022\u2022  \u2022\u2022\u2022\u2022  \u2503\n\u2503                                \u2503\n\u2503  CARD HOLDER                   \u2503\n\u2503  ZSI AMAZON LOGISTICS LLC    \u2503\n\u2503                                \u2503\n\u2503  PLAN   GOLD \ud83e\ude99           \u2503\n\u2503  STATUS APPROVED            \u2503\n\u2503                                \u2503\n\u2503  REF FNP-CARD-260316-YWQNG6   \u2503\n\u2517\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u251b\nCard Holder\nZSI Amazon Logistics LLC\n\nCard Plan\nGold \ud83e\ude99\n\nCurrent Card Status\nApproved\n\nDelivery Date\nNot Available Yet\n\nCard Shipped By\nNot Available Yet\n\nPlease select your card record below to review the complete banking details.","entities":[{"offset":3,"length":16,"type":"bold"},{"offset":21,"length":458,"type":"pre"},{"offset":480,"length":11,"type":"bold"},{"offset":518,"length":9,"type":"bold"},{"offset":537,"length":19,"type":"bold"},{"offset":567,"length":13,"type":"bold"},{"offset":600,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e Open Card Record 1","callback_data":"physical_card_view_2"}],[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}]]}}}
[2026-04-24 01:21:43] BOT HIT webhook request received
[2026-04-24 01:21:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:21:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:21:44] sendMessage response: {"ok":true,"result":{"message_id":6617,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776993704,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-24 01:21:47] BOT HIT webhook request received
[2026-04-24 01:21:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:21:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:21:48] sendMessage response: {"ok":true,"result":{"message_id":6618,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776993708,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to your secure card services center. From here you can manage FinoviaPay physical and virtual card products through a protected banking menu.\n\nPlease select Card Management to continue.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":194,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Card Management","callback_data":"ticket_card_type_management"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 01:21:51] BOT HIT webhook request received
[2026-04-24 01:21:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:21:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:21:53] sendMessage response: {"ok":true,"result":{"message_id":6619,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776993713,"text":"\ud83c\udfe6 FinoviaPay Card Management\n\nManage your FinoviaPay cards from one secure place. You may review physical card services or continue to the virtual card banking panel.\n\nPlease select the card product you would like to manage.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83d\udcbb Virtual Card","callback_data":"ticket_card_type_virtual_menu"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-24 01:21:54] BOT HIT webhook request received
[2026-04-24 01:21:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:21:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:21:55] sendMessage response: {"ok":true,"result":{"message_id":6620,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776993715,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate, review and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou can generate a new virtual card, check your current card profile, review available limits, view transaction history, freeze or unfreeze the card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-24 01:21:58] BOT HIT webhook request received
[2026-04-24 01:21:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:22:02] BOT HIT webhook request received
[2026-04-24 01:22:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:22:03] sendMessage response: {"ok":true,"result":{"message_id":6621,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776993723,"text":"\ud83e\udeaa FinoviaPay Virtual Card Services\n\nWelcome to the secure FinoviaPay virtual card services section.\n\nPlease select one of the options below to continue.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Request New Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-24 01:22:07] BOT HIT webhook request received
[2026-04-24 01:22:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:22:08] sendMessage response: {"ok":true,"result":{"message_id":6622,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776993728,"text":"\ud83e\udeaa Current Virtual Card\n\nCard Label\nVirtual Card\n\nCard Brand\nVisa\n\nMasked Card Number\n4723040110978198\n\nExpiry Date\n12/2026\n\nCard Status\nAssigned\n\nReference Code\nFNP-VCARD-260318-FHE34Y","entities":[{"offset":3,"length":20,"type":"bold"},{"offset":25,"length":10,"type":"bold"},{"offset":50,"length":10,"type":"bold"},{"offset":67,"length":18,"type":"bold"},{"offset":104,"length":11,"type":"bold"},{"offset":125,"length":11,"type":"bold"},{"offset":147,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2699\ufe0f Manage Card","callback_data":"virtual_card_manage"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 01:22:11] BOT HIT webhook request received
[2026-04-24 01:22:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:22:12] sendMessage response: {"ok":true,"result":{"message_id":6623,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776993732,"text":"\u2699\ufe0f Manage Virtual Card\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa Current Card","callback_data":"virtual_card_current"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 01:24:26] BOT HIT webhook request received
[2026-04-24 01:24:26] sendMessage response: {"ok":true,"result":{"message_id":6625,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776993866,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-24 01:24:28] BOT HIT webhook request received
[2026-04-24 01:24:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:24:28] sendMessage response: {"ok":true,"result":{"message_id":6626,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776993868,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-24 01:24:36] BOT HIT webhook request received
[2026-04-24 01:24:37] sendMessage response: {"ok":true,"result":{"message_id":6628,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776993877,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-24 01:24:43] BOT HIT webhook request received
[2026-04-24 01:24:43] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-24 01:24:43] DOB verification blocked match=no
[2026-04-24 01:24:43] DOB verification active/general match=yes user_id=5 status=active
[2026-04-24 01:24:44] sendMessage response: {"ok":true,"result":{"message_id":6630,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776993884,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 01:24:58] BOT HIT webhook request received
[2026-04-24 01:24:58] sendMessage response: {"ok":true,"result":{"message_id":6632,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776993898,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-24 01:24:59] sendMessage response: {"ok":true,"result":{"message_id":6633,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776993899,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":26,"type":"url"},{"offset":294,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-24 01:25:01] BOT HIT webhook request received
[2026-04-24 01:25:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:25:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:25:03] sendMessage response: {"ok":true,"result":{"message_id":6634,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776993903,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to your secure card services center. From here you can manage FinoviaPay physical and virtual card products through a protected banking menu.\n\nPlease select Card Management to continue.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":194,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Card Management","callback_data":"ticket_card_type_management"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 01:25:25] BOT HIT webhook request received
[2026-04-24 01:25:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:25:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:25:27] sendMessage response: {"ok":true,"result":{"message_id":6635,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776993926,"text":"\ud83c\udfe6 FinoviaPay Card Management\n\nManage your FinoviaPay cards from one secure place. You may review physical card services or continue to the virtual card banking panel.\n\nPlease select the card product you would like to manage.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83d\udcbb Virtual Card","callback_data":"ticket_card_type_virtual_menu"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-24 01:25:28] BOT HIT webhook request received
[2026-04-24 01:25:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:25:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:25:30] sendMessage response: {"ok":true,"result":{"message_id":6636,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776993930,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate, review and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou can generate a new virtual card, check your current card profile, review available limits, view transaction history, freeze or unfreeze the card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-24 01:25:32] BOT HIT webhook request received
[2026-04-24 01:25:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:25:33] sendMessage response: {"ok":true,"result":{"message_id":6637,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776993933,"text":"\ud83d\udee0 Manage Current Virtual Card\n\nUse this secure panel to review your card information, available limit, transaction history, freeze/unfreeze status, limit settings, or request support from Card Operations.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"virtual_card_my_card"}],[{"text":"\ud83d\uddd1 Delete Current Card","callback_data":"virtual_card_delete_current"}],[{"text":"\u2744\ufe0f Freeze / Unfreeze Card","callback_data":"virtual_card_freeze_unfreeze"}],[{"text":"\ud83d\udcca Card Limit","callback_data":"virtual_card_limit"}],[{"text":"\ud83c\udd98 Help / Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 01:25:35] BOT HIT webhook request received
[2026-04-24 01:25:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:25:36] sendMessage response: {"ok":true,"result":{"message_id":6638,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776993936,"text":"\ud83d\udcb3 My Card\n\nSelect the information you would like to review for your current FinoviaPay virtual card.","entities":[{"offset":3,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2139\ufe0f Card Info","callback_data":"virtual_card_info"}],[{"text":"\ud83d\udcb6 Available Limit","callback_data":"virtual_card_available_limit"}],[{"text":"\ud83d\udcdc Transaction History","callback_data":"virtual_card_transaction_history"}],[{"text":"\u21a9\ufe0f Back to Manage Current Card","callback_data":"virtual_card_manage_current"}]]}}}
[2026-04-24 01:25:39] BOT HIT webhook request received
[2026-04-24 01:25:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:25:40] sendMessage response: {"ok":true,"result":{"message_id":6639,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776993940,"text":"\ud83d\udcb3 My Virtual Card\n\nCard Label\nVirtual Card\n\nCard Brand\nVisa\n\nMasked Card Number\n4723040110978198\n\nExpiry Date\n12/2026\n\nCard Status\nActive\n\nAvailable Limit\nNot Available Yet\n\nReference Code\nFNP-VCARD-260318-FHE34Y","entities":[{"offset":3,"length":15,"type":"bold"},{"offset":20,"length":10,"type":"bold"},{"offset":45,"length":10,"type":"bold"},{"offset":62,"length":18,"type":"bold"},{"offset":99,"length":11,"type":"bold"},{"offset":120,"length":11,"type":"bold"},{"offset":140,"length":15,"type":"bold"},{"offset":175,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb6 Available Limit","callback_data":"virtual_card_available_limit"}],[{"text":"\ud83d\udcdc Transaction History","callback_data":"virtual_card_transaction_history"}],[{"text":"\u21a9\ufe0f Back to My Card","callback_data":"virtual_card_my_card"}]]}}}
[2026-04-24 01:25:55] BOT HIT webhook request received
[2026-04-24 01:25:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:25:56] sendMessage response: {"ok":true,"result":{"message_id":6640,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776993956,"text":"\ud83d\udcb6 Virtual Card Available Limit\n\nAvailable Limit\nNot Available Yet\n\nPer Transaction Limit\nNot Available Yet\n\nDaily Limit\nNot Available Yet\n\nMonthly Limit\nNot Available Yet\n\nFor security reasons, card limits may be reviewed and adjusted by the FinoviaPay Card Operations Department.","entities":[{"offset":3,"length":28,"type":"bold"},{"offset":33,"length":15,"type":"bold"},{"offset":68,"length":21,"type":"bold"},{"offset":109,"length":11,"type":"bold"},{"offset":140,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udd98 Request Limit Review","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Manage Current Card","callback_data":"virtual_card_manage_current"}]]}}}
[2026-04-24 01:26:09] BOT HIT webhook request received
[2026-04-24 01:26:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:26:13] BOT HIT webhook request received
[2026-04-24 01:26:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:26:14] sendMessage response: {"ok":true,"result":{"message_id":6641,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776993974,"text":"\ud83d\udee0 Manage Current Virtual Card\n\nUse this secure panel to review your card information, available limit, transaction history, freeze/unfreeze status, limit settings, or request support from Card Operations.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"virtual_card_my_card"}],[{"text":"\ud83d\uddd1 Delete Current Card","callback_data":"virtual_card_delete_current"}],[{"text":"\u2744\ufe0f Freeze / Unfreeze Card","callback_data":"virtual_card_freeze_unfreeze"}],[{"text":"\ud83d\udcca Card Limit","callback_data":"virtual_card_limit"}],[{"text":"\ud83c\udd98 Help / Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 01:26:17] BOT HIT webhook request received
[2026-04-24 01:26:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:26:18] sendMessage response: {"ok":true,"result":{"message_id":6642,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776993978,"text":"\ud83d\uddd1 Delete Current Virtual Card\n\nFor security reasons, deleting a virtual card will remove it from your active card panel and may require a new card request before future use.\n\nPlease confirm only if you want to continue.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Confirm Delete Current Card","callback_data":"virtual_card_delete_confirm"}],[{"text":"\u21a9\ufe0f Cancel","callback_data":"virtual_card_manage_current"}]]}}}
[2026-04-24 01:26:20] BOT HIT webhook request received
[2026-04-24 01:26:20] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:26:21] sendMessage response: {"ok":true,"result":{"message_id":6643,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776993981,"text":"\u2705 Virtual Card Removal Request\n\nYour current virtual card has been removed from active use. You may create a new virtual card request from the Virtual Card menu.","entities":[{"offset":2,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 01:26:30] BOT HIT webhook request received
[2026-04-24 01:26:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:26:30] sendMessage response: {"ok":true,"result":{"message_id":6644,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776993990,"text":"\u2705 Virtual Card Request Accepted\n\nYour request has been registered successfully.\n\nAs soon as your card is prepared by our Card Operations Department, it will become available in the Manage Current Card section.","entities":[{"offset":2,"length":29,"type":"bold"},{"offset":181,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 01:26:47] BOT HIT webhook request received
[2026-04-24 01:26:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:26:48] sendMessage response: {"ok":true,"result":{"message_id":6645,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776994008,"text":"\ud83d\udee0 Manage Current Virtual Card\n\nUse this secure panel to review your card information, available limit, transaction history, freeze/unfreeze status, limit settings, or request support from Card Operations.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"virtual_card_my_card"}],[{"text":"\ud83d\uddd1 Delete Current Card","callback_data":"virtual_card_delete_current"}],[{"text":"\u2744\ufe0f Freeze / Unfreeze Card","callback_data":"virtual_card_freeze_unfreeze"}],[{"text":"\ud83d\udcca Card Limit","callback_data":"virtual_card_limit"}],[{"text":"\ud83c\udd98 Help / Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 01:26:50] BOT HIT webhook request received
[2026-04-24 01:26:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:26:51] sendMessage response: {"ok":true,"result":{"message_id":6646,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776994011,"text":"\ud83d\udcb3 My Card\n\nSelect the information you would like to review for your current FinoviaPay virtual card.","entities":[{"offset":3,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2139\ufe0f Card Info","callback_data":"virtual_card_info"}],[{"text":"\ud83d\udcb6 Available Limit","callback_data":"virtual_card_available_limit"}],[{"text":"\ud83d\udcdc Transaction History","callback_data":"virtual_card_transaction_history"}],[{"text":"\u21a9\ufe0f Back to Manage Current Card","callback_data":"virtual_card_manage_current"}]]}}}
[2026-04-24 01:26:52] BOT HIT webhook request received
[2026-04-24 01:26:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:26:53] sendMessage response: {"ok":true,"result":{"message_id":6647,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776994013,"text":"\ud83d\udcb3 My Virtual Card\n\nNo active virtual card is currently assigned to your verified FinoviaPay account.\n\nPlease tap Create a New Virtual Card to continue your secure virtual card request.","entities":[{"offset":3,"length":15,"type":"bold"},{"offset":114,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 01:27:01] BOT HIT webhook request received
[2026-04-24 01:27:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:27:02] sendMessage response: {"ok":true,"result":{"message_id":6648,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776994022,"text":"\u2705 Virtual Card Request Accepted\n\nYour request has been registered successfully.\n\nAs soon as your card is prepared by our Card Operations Department, it will become available in the Manage Current Card section.","entities":[{"offset":2,"length":29,"type":"bold"},{"offset":181,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 01:32:41] BOT HIT webhook request received
[2026-04-24 01:32:42] sendMessage response: {"ok":true,"result":{"message_id":6650,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776994361,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-24 01:32:43] BOT HIT webhook request received
[2026-04-24 01:32:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:32:44] sendMessage response: {"ok":true,"result":{"message_id":6651,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776994364,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-24 01:32:49] BOT HIT webhook request received
[2026-04-24 01:32:50] sendMessage response: {"ok":true,"result":{"message_id":6653,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776994370,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-24 01:32:56] BOT HIT webhook request received
[2026-04-24 01:32:56] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-24 01:32:56] DOB verification blocked match=no
[2026-04-24 01:32:56] DOB verification active/general match=yes user_id=5 status=active
[2026-04-24 01:32:57] sendMessage response: {"ok":true,"result":{"message_id":6655,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776994377,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 01:33:11] BOT HIT webhook request received
[2026-04-24 01:33:12] sendMessage response: {"ok":true,"result":{"message_id":6657,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776994392,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-24 01:33:12] sendMessage response: {"ok":true,"result":{"message_id":6658,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776994392,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":26,"type":"url"},{"offset":294,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-24 01:33:15] BOT HIT webhook request received
[2026-04-24 01:33:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:33:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:33:16] sendMessage response: {"ok":true,"result":{"message_id":6659,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776994396,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to your secure card services center. From here you can manage FinoviaPay physical and virtual card products through a protected banking menu.\n\nPlease select Card Management to continue.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":194,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Card Management","callback_data":"ticket_card_type_management"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 01:33:17] BOT HIT webhook request received
[2026-04-24 01:33:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:33:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:33:19] sendMessage response: {"ok":true,"result":{"message_id":6660,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776994399,"text":"\ud83c\udfe6 FinoviaPay Card Management\n\nManage your FinoviaPay cards from one secure place. You may review physical card services or continue to the virtual card banking panel.\n\nPlease select the card product you would like to manage.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83d\udcbb Virtual Card","callback_data":"ticket_card_type_virtual_menu"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-24 01:33:22] BOT HIT webhook request received
[2026-04-24 01:33:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:33:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:33:23] sendMessage response: {"ok":true,"result":{"message_id":6661,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776994403,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate, review and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou can generate a new virtual card, check your current card profile, review available limits, view transaction history, freeze or unfreeze the card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-24 01:33:26] BOT HIT webhook request received
[2026-04-24 01:33:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:33:27] sendMessage response: {"ok":true,"result":{"message_id":6662,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776994407,"text":"\ud83d\udee0 Manage Current Virtual Card\n\nUse this secure panel to review your card information, available limit, transaction history, freeze/unfreeze status, limit settings, or request support from Card Operations.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"virtual_card_my_card"}],[{"text":"\ud83d\uddd1 Delete Current Card","callback_data":"virtual_card_delete_current"}],[{"text":"\u2744\ufe0f Freeze / Unfreeze Card","callback_data":"virtual_card_freeze_unfreeze"}],[{"text":"\ud83d\udcca Card Limit","callback_data":"virtual_card_limit"}],[{"text":"\ud83c\udd98 Help / Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 01:33:29] BOT HIT webhook request received
[2026-04-24 01:33:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:33:30] sendMessage response: {"ok":true,"result":{"message_id":6663,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776994410,"text":"\ud83d\udcb3 My Card\n\nSelect the information you would like to review for your current FinoviaPay virtual card.","entities":[{"offset":3,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2139\ufe0f Card Info","callback_data":"virtual_card_info"}],[{"text":"\ud83d\udcb6 Available Limit","callback_data":"virtual_card_available_limit"}],[{"text":"\ud83d\udcdc Transaction History","callback_data":"virtual_card_transaction_history"}],[{"text":"\u21a9\ufe0f Back to Manage Current Card","callback_data":"virtual_card_manage_current"}]]}}}
[2026-04-24 01:33:33] BOT HIT webhook request received
[2026-04-24 01:33:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:33:34] sendMessage response: {"ok":true,"result":{"message_id":6664,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776994414,"text":"\ud83d\udee0 Manage Current Virtual Card\n\nUse this secure panel to review your card information, available limit, transaction history, freeze/unfreeze status, limit settings, or request support from Card Operations.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"virtual_card_my_card"}],[{"text":"\ud83d\uddd1 Delete Current Card","callback_data":"virtual_card_delete_current"}],[{"text":"\u2744\ufe0f Freeze / Unfreeze Card","callback_data":"virtual_card_freeze_unfreeze"}],[{"text":"\ud83d\udcca Card Limit","callback_data":"virtual_card_limit"}],[{"text":"\ud83c\udd98 Help / Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 01:33:38] BOT HIT webhook request received
[2026-04-24 01:33:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:33:39] sendMessage response: {"ok":true,"result":{"message_id":6665,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776994419,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou may request a new virtual card, review your current card, check available limits, view transaction history, freeze/unfreeze your card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-24 01:33:40] BOT HIT webhook request received
[2026-04-24 01:33:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:33:41] sendMessage response: {"ok":true,"result":{"message_id":6666,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776994421,"text":"\u23f3 Virtual Card Request Already Pending\n\nYour previous virtual card request is currently Pending for Approval.\n\nRequest Reference\nFNP-VC-260318-TUA2LT2T\n\nPlease wait for the Card Operations Department to complete the review.","entities":[{"offset":2,"length":36,"type":"bold"},{"offset":88,"length":20,"type":"bold"},{"offset":111,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 01:39:16] BOT HIT webhook request received
[2026-04-24 01:39:16] sendMessage response: {"ok":true,"result":{"message_id":6668,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776994756,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-24 01:39:18] BOT HIT webhook request received
[2026-04-24 01:39:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:39:19] sendMessage response: {"ok":true,"result":{"message_id":6669,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776994758,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-24 01:39:24] BOT HIT webhook request received
[2026-04-24 01:39:24] sendMessage response: {"ok":true,"result":{"message_id":6671,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776994764,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-24 01:39:31] BOT HIT webhook request received
[2026-04-24 01:39:31] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-24 01:39:31] DOB verification blocked match=no
[2026-04-24 01:39:31] DOB verification active/general match=yes user_id=5 status=active
[2026-04-24 01:39:31] sendMessage response: {"ok":true,"result":{"message_id":6673,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776994771,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 01:39:46] BOT HIT webhook request received
[2026-04-24 01:39:46] sendMessage response: {"ok":true,"result":{"message_id":6675,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776994786,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-24 01:39:47] sendMessage response: {"ok":true,"result":{"message_id":6676,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776994787,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":26,"type":"url"},{"offset":294,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-24 01:39:49] BOT HIT webhook request received
[2026-04-24 01:39:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:39:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:39:50] sendMessage response: {"ok":true,"result":{"message_id":6677,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776994790,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to your secure card services center. From here you can manage FinoviaPay physical and virtual card products through a protected banking menu.\n\nPlease select Card Management to continue.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":194,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Card Management","callback_data":"ticket_card_type_management"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 01:39:52] BOT HIT webhook request received
[2026-04-24 01:39:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:39:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:39:53] sendMessage response: {"ok":true,"result":{"message_id":6678,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776994793,"text":"\ud83c\udfe6 FinoviaPay Card Management\n\nManage your FinoviaPay cards from one secure place. You may review physical card services or continue to the virtual card banking panel.\n\nPlease select the card product you would like to manage.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83d\udcbb Virtual Card","callback_data":"ticket_card_type_virtual_menu"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-24 01:39:55] BOT HIT webhook request received
[2026-04-24 01:39:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:39:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:39:56] sendMessage response: {"ok":true,"result":{"message_id":6679,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776994796,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate, review and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou can generate a new virtual card, check your current card profile, review available limits, view transaction history, freeze or unfreeze the card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-24 01:40:00] BOT HIT webhook request received
[2026-04-24 01:40:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:40:01] sendMessage response: {"ok":true,"result":{"message_id":6680,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776994801,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou may request a new virtual card, review your current card, check available limits, view transaction history, freeze/unfreeze your card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udeab New Request Disabled (Pending Review)","callback_data":"virtual_card_pending_review"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-24 01:40:10] BOT HIT webhook request received
[2026-04-24 01:40:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:40:11] sendMessage response: {"ok":true,"result":{"message_id":6681,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776994811,"text":"\u23f3 FinoviaPay Virtual Card Request\n\nDear Valued Customer,\n\nYour request for a new Virtual Card is currently under review by our Card Operations Department.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\ud83d\udccc Request Status: Pending Approval\n\ud83d\udd10 Reference ID: FNP-VC-260318-TUA2LT2T\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nOur team is carefully reviewing your request to ensure compliance with security and usage policies.\n\n\u23f1 Estimated Processing Time:\nWithin 24 to 48 hours\n\n\u26a0\ufe0f Important:\n\u2022 You cannot submit another request while this one is under review\n\u2022 You will be notified instantly once your card is approved\n\nIf you need assistance, please contact our support team.\n\nThank you for choosing FinoviaPay.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nFinoviaPay Card Operations\nWorldwide Digital Banking","entities":[{"offset":2,"length":31,"type":"bold"},{"offset":183,"length":15,"type":"bold"},{"offset":219,"length":13,"type":"bold"},{"offset":384,"length":26,"type":"bold"},{"offset":437,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee0 Manage My Card","callback_data":"virtual_card_manage_current"}],[{"text":"\ud83d\udce9 Contact Support","callback_data":"virtual_card_support"}],[{"text":"\ud83d\udd19 Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 01:57:49] BOT HIT webhook request received
[2026-04-24 01:57:50] sendMessage response: {"ok":true,"result":{"message_id":6683,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776995870,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-24 01:57:51] BOT HIT webhook request received
[2026-04-24 01:57:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:57:52] sendMessage response: {"ok":true,"result":{"message_id":6684,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776995872,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-24 01:57:58] BOT HIT webhook request received
[2026-04-24 01:57:58] sendMessage response: {"ok":true,"result":{"message_id":6686,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776995878,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-24 01:58:05] BOT HIT webhook request received
[2026-04-24 01:58:05] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-24 01:58:05] DOB verification blocked match=no
[2026-04-24 01:58:05] DOB verification active/general match=yes user_id=5 status=active
[2026-04-24 01:58:06] sendMessage response: {"ok":true,"result":{"message_id":6688,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776995886,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 01:58:20] BOT HIT webhook request received
[2026-04-24 01:58:20] sendMessage response: {"ok":true,"result":{"message_id":6690,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776995900,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-24 01:58:21] sendMessage response: {"ok":true,"result":{"message_id":6691,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776995901,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":26,"type":"url"},{"offset":294,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-24 01:58:23] BOT HIT webhook request received
[2026-04-24 01:58:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:58:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:58:24] sendMessage response: {"ok":true,"result":{"message_id":6692,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776995904,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to your secure card services center. From here you can manage FinoviaPay physical and virtual card products through a protected banking menu.\n\nPlease select Card Management to continue.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":194,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Card Management","callback_data":"ticket_card_type_management"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 01:58:26] BOT HIT webhook request received
[2026-04-24 01:58:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:58:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:58:27] sendMessage response: {"ok":true,"result":{"message_id":6693,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776995907,"text":"\ud83c\udfe6 FinoviaPay Card Management\n\nManage your FinoviaPay cards from one secure place. You may review physical card services or continue to the virtual card banking panel.\n\nPlease select the card product you would like to manage.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83d\udcbb Virtual Card","callback_data":"ticket_card_type_virtual_menu"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-24 01:58:29] BOT HIT webhook request received
[2026-04-24 01:58:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:58:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:58:30] sendMessage response: {"ok":true,"result":{"message_id":6694,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776995910,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate, review and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou can generate a new virtual card, check your current card profile, review available limits, view transaction history, freeze or unfreeze the card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-24 01:58:33] BOT HIT webhook request received
[2026-04-24 01:58:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:58:34] sendMessage response: {"ok":true,"result":{"message_id":6695,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776995914,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou may request a new virtual card, review your current card, check available limits, view transaction history, freeze/unfreeze your card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-24 01:58:38] BOT HIT webhook request received
[2026-04-24 01:58:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:58:39] sendMessage response: {"ok":true,"result":{"message_id":6696,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776995919,"text":"\u2795 Create a New Virtual Card\n\nFinoviaPay virtual cards are issued through a secure Card Operations review process.\n\nBefore you continue\n\u2022 A valid European mobile number is required for secure 3D verification.\n\u2022 Your request may be reviewed by the Card Operations Department.\n\u2022 Card limits and availability are assigned after approval.\n\u2022 You must use the card only for lawful, verified, and approved online payments.\n\nTap Continue to start your virtual card request.","entities":[{"offset":2,"length":25,"type":"bold"},{"offset":115,"length":19,"type":"bold"},{"offset":420,"length":8,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Continue","callback_data":"virtual_card_create_start"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 01:58:44] BOT HIT webhook request received
[2026-04-24 01:58:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:58:44] sendMessage response: {"ok":true,"result":{"message_id":6697,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776995924,"text":"\ud83d\udcf2 European Mobile Number Required\n\nPlease enter your European mobile number for secure 3D verification SMS authentication.\n\nRequired format\n+34XXXXXXXXX\n\nYour number must include the full international country code.","entities":[{"offset":3,"length":31,"type":"bold"},{"offset":125,"length":15,"type":"bold"}]}}
[2026-04-24 01:58:51] BOT HIT webhook request received
[2026-04-24 01:59:15] BOT HIT webhook request received
[2026-04-24 01:59:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:59:16] sendMessage response: {"ok":true,"result":{"message_id":6699,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776995956,"text":"\u2795 Create a New Virtual Card\n\nFinoviaPay virtual cards are issued through a secure Card Operations review process.\n\nBefore you continue\n\u2022 A valid European mobile number is required for secure 3D verification.\n\u2022 Your request may be reviewed by the Card Operations Department.\n\u2022 Card limits and availability are assigned after approval.\n\u2022 You must use the card only for lawful, verified, and approved online payments.\n\nTap Continue to start your virtual card request.","entities":[{"offset":2,"length":25,"type":"bold"},{"offset":115,"length":19,"type":"bold"},{"offset":420,"length":8,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Continue","callback_data":"virtual_card_create_start"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 01:59:18] BOT HIT webhook request received
[2026-04-24 01:59:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 01:59:19] sendMessage response: {"ok":true,"result":{"message_id":6700,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776995959,"text":"\ud83d\udcf2 European Mobile Number Required\n\nPlease enter your European mobile number for secure 3D verification SMS authentication.\n\nRequired format\n+34XXXXXXXXX\n\nYour number must include the full international country code.","entities":[{"offset":3,"length":31,"type":"bold"},{"offset":125,"length":15,"type":"bold"}]}}
[2026-04-24 02:00:33] BOT HIT webhook request received
[2026-04-24 02:03:52] BOT HIT webhook request received
[2026-04-24 02:03:53] sendMessage response: {"ok":true,"result":{"message_id":6703,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776996233,"text":"\u2705 European Mobile Number Confirmed\n\n\ud83d\udcca Expected Weekly Card Usage\n\nHow many times do you expect to use your virtual card per week?\n\nExample: 3 to 5 times per week","entities":[{"offset":2,"length":32,"type":"bold"},{"offset":39,"length":26,"type":"bold"},{"offset":141,"length":21,"type":"bold"}]}}
[2026-04-24 02:04:05] BOT HIT webhook request received
[2026-04-24 02:04:05] sendMessage response: {"ok":true,"result":{"message_id":6705,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776996245,"text":"\ud83d\udcb6 Expected Average Transaction Amount\n\nPlease enter the average amount you expect to spend per transaction.\n\nExample: EUR 25 or \u20ac50","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":119,"length":6,"type":"bold"},{"offset":129,"length":3,"type":"bold"}]}}
[2026-04-24 02:04:13] BOT HIT webhook request received
[2026-04-24 02:04:13] sendMessage response: {"ok":true,"result":{"message_id":6707,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776996253,"text":"\ud83c\udf0d Expected Usage Region / Currency\n\nPlease tell us where you expect to use the card and in which currency.\n\nExample: Spain, online shopping, EUR","entities":[{"offset":3,"length":32,"type":"bold"},{"offset":118,"length":27,"type":"bold"}]}}
[2026-04-24 02:04:20] BOT HIT webhook request received
[2026-04-24 02:04:21] sendMessage response: {"ok":true,"result":{"message_id":6709,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776996261,"text":"\u26a0\ufe0f Virtual Card Request Failed\n\nWe were unable to submit your virtual card request at this time. Please try again later or contact Card Support.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udd98 Help / Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 02:10:42] BOT HIT webhook request received
[2026-04-24 02:10:43] sendMessage response: {"ok":true,"result":{"message_id":6711,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776996643,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-24 02:10:45] BOT HIT webhook request received
[2026-04-24 02:10:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 02:10:46] sendMessage response: {"ok":true,"result":{"message_id":6712,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776996646,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-24 02:10:56] BOT HIT webhook request received
[2026-04-24 02:10:56] sendMessage response: {"ok":true,"result":{"message_id":6714,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776996656,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-24 02:11:04] BOT HIT webhook request received
[2026-04-24 02:11:04] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-24 02:11:04] DOB verification blocked match=no
[2026-04-24 02:11:04] DOB verification active/general match=yes user_id=5 status=active
[2026-04-24 02:11:04] sendMessage response: {"ok":true,"result":{"message_id":6716,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776996664,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 02:11:19] BOT HIT webhook request received
[2026-04-24 02:11:19] sendMessage response: {"ok":true,"result":{"message_id":6718,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776996679,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-24 02:11:21] sendMessage response: {"ok":true,"result":{"message_id":6719,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776996681,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":26,"type":"url"},{"offset":294,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-24 02:11:23] BOT HIT webhook request received
[2026-04-24 02:11:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 02:11:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 02:11:24] sendMessage response: {"ok":true,"result":{"message_id":6720,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776996684,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to your secure card services center. From here you can manage FinoviaPay physical and virtual card products through a protected banking menu.\n\nPlease select Card Management to continue.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":194,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Card Management","callback_data":"ticket_card_type_management"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 02:11:26] BOT HIT webhook request received
[2026-04-24 02:11:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 02:11:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 02:11:27] sendMessage response: {"ok":true,"result":{"message_id":6721,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776996687,"text":"\ud83c\udfe6 FinoviaPay Card Management\n\nManage your FinoviaPay cards from one secure place. You may review physical card services or continue to the virtual card banking panel.\n\nPlease select the card product you would like to manage.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83d\udcbb Virtual Card","callback_data":"ticket_card_type_virtual_menu"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-24 02:11:28] BOT HIT webhook request received
[2026-04-24 02:11:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 02:11:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 02:11:30] sendMessage response: {"ok":true,"result":{"message_id":6722,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776996690,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate, review and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou can generate a new virtual card, check your current card profile, review available limits, view transaction history, freeze or unfreeze the card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-24 02:11:31] BOT HIT webhook request received
[2026-04-24 02:11:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 02:11:32] sendMessage response: {"ok":true,"result":{"message_id":6723,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776996692,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou may request a new virtual card, review your current card, check available limits, view transaction history, freeze/unfreeze your card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udeab New Request Disabled (Pending Review)","callback_data":"virtual_card_pending_review"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-24 02:11:39] BOT HIT webhook request received
[2026-04-24 02:11:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 02:11:40] sendMessage response: {"ok":true,"result":{"message_id":6724,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776996700,"text":"\ud83d\udee0 Manage Current Virtual Card\n\nUse this secure panel to review your card information, available limit, transaction history, freeze/unfreeze status, limit settings, or request support from Card Operations.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"virtual_card_my_card"}],[{"text":"\ud83d\uddd1 Delete Current Card","callback_data":"virtual_card_delete_current"}],[{"text":"\u2744\ufe0f Freeze / Unfreeze Card","callback_data":"virtual_card_freeze_unfreeze"}],[{"text":"\ud83d\udcca Card Limit","callback_data":"virtual_card_limit"}],[{"text":"\ud83c\udd98 Help / Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 02:11:43] BOT HIT webhook request received
[2026-04-24 02:11:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 02:11:44] sendMessage response: {"ok":true,"result":{"message_id":6725,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776996704,"text":"\ud83d\udcb3 My Card\n\nSelect the information you would like to review for your current FinoviaPay virtual card.","entities":[{"offset":3,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2139\ufe0f Card Info","callback_data":"virtual_card_info"}],[{"text":"\ud83d\udcb6 Available Limit","callback_data":"virtual_card_available_limit"}],[{"text":"\ud83d\udcdc Transaction History","callback_data":"virtual_card_transaction_history"}],[{"text":"\u21a9\ufe0f Back to Manage Current Card","callback_data":"virtual_card_manage_current"}]]}}}
[2026-04-24 02:11:46] BOT HIT webhook request received
[2026-04-24 02:11:46] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 02:11:47] sendMessage response: {"ok":true,"result":{"message_id":6726,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776996706,"text":"\ud83d\udcb3 My Virtual Card\n\nNo active virtual card is currently assigned to your verified FinoviaPay account.\n\nPlease tap Create a New Virtual Card to continue your secure virtual card request.","entities":[{"offset":3,"length":15,"type":"bold"},{"offset":114,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 02:11:56] BOT HIT webhook request received
[2026-04-24 02:11:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 02:11:57] sendMessage response: {"ok":true,"result":{"message_id":6727,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776996716,"text":"\u23f3 FinoviaPay Virtual Card Request\n\nDear Valued Customer,\n\nYour request for a new Virtual Card is currently under review by our Card Operations Department.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\ud83d\udccc Request Status: Pending Approval\n\ud83d\udd10 Reference ID: FNP-VC-260318-TUA2LT2T\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nOur team is carefully reviewing your request to ensure compliance with security and usage policies.\n\n\u23f1 Estimated Processing Time:\nWithin 24 to 48 hours\n\n\u26a0\ufe0f Important:\n\u2022 You cannot submit another request while this one is under review\n\u2022 You will be notified instantly once your card is approved\n\nIf you need assistance, please contact our support team.\n\nThank you for choosing FinoviaPay.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nFinoviaPay Card Operations\nWorldwide Digital Banking","entities":[{"offset":2,"length":31,"type":"bold"},{"offset":183,"length":15,"type":"bold"},{"offset":219,"length":13,"type":"bold"},{"offset":384,"length":26,"type":"bold"},{"offset":437,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee0 Manage My Card","callback_data":"virtual_card_manage_current"}],[{"text":"\ud83d\udce9 Contact Support","callback_data":"virtual_card_support"}],[{"text":"\ud83d\udd19 Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 02:12:08] BOT HIT webhook request received
[2026-04-24 02:12:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 02:12:09] sendMessage response: {"ok":true,"result":{"message_id":6728,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776996729,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou may request a new virtual card, review your current card, check available limits, view transaction history, freeze/unfreeze your card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udeab New Request Disabled (Pending Review)","callback_data":"virtual_card_pending_review"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-24 02:12:10] BOT HIT webhook request received
[2026-04-24 02:12:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 02:12:13] BOT HIT webhook request received
[2026-04-24 02:12:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 02:17:41] BOT HIT webhook request received
[2026-04-24 02:17:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 02:17:57] BOT HIT webhook request received
[2026-04-24 02:17:57] sendMessage response: {"ok":true,"result":{"message_id":6730,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776997077,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-24 02:17:59] BOT HIT webhook request received
[2026-04-24 02:18:00] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 02:18:00] sendMessage response: {"ok":true,"result":{"message_id":6731,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776997080,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-24 02:18:06] BOT HIT webhook request received
[2026-04-24 02:18:06] sendMessage response: {"ok":true,"result":{"message_id":6733,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776997086,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-24 02:18:12] BOT HIT webhook request received
[2026-04-24 02:18:12] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-24 02:18:12] DOB verification blocked match=no
[2026-04-24 02:18:12] DOB verification active/general match=yes user_id=5 status=active
[2026-04-24 02:18:12] sendMessage response: {"ok":true,"result":{"message_id":6735,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776997092,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 02:18:29] BOT HIT webhook request received
[2026-04-24 02:18:30] sendMessage response: {"ok":true,"result":{"message_id":6737,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776997110,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-24 02:18:30] sendMessage response: {"ok":true,"result":{"message_id":6738,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776997110,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":26,"type":"url"},{"offset":294,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-24 02:18:33] BOT HIT webhook request received
[2026-04-24 02:18:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 02:18:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 02:18:34] sendMessage response: {"ok":true,"result":{"message_id":6739,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776997114,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to your secure card services center. From here you can manage FinoviaPay physical and virtual card products through a protected banking menu.\n\nPlease select Card Management to continue.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":194,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Card Management","callback_data":"ticket_card_type_management"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 02:18:37] BOT HIT webhook request received
[2026-04-24 02:18:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 02:18:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 02:18:39] sendMessage response: {"ok":true,"result":{"message_id":6740,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776997119,"text":"\ud83c\udfe6 FinoviaPay Card Management\n\nManage your FinoviaPay cards from one secure place. You may review physical card services or continue to the virtual card banking panel.\n\nPlease select the card product you would like to manage.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83d\udcbb Virtual Card","callback_data":"ticket_card_type_virtual_menu"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-24 02:18:43] BOT HIT webhook request received
[2026-04-24 02:18:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 02:18:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 02:18:44] sendMessage response: {"ok":true,"result":{"message_id":6741,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776997124,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate, review and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou can generate a new virtual card, check your current card profile, review available limits, view transaction history, freeze or unfreeze the card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-24 02:18:47] BOT HIT webhook request received
[2026-04-24 02:18:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 02:18:48] sendMessage response: {"ok":true,"result":{"message_id":6742,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776997128,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou may request a new virtual card, review your current card, check available limits, view transaction history, freeze/unfreeze your card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-24 02:18:50] BOT HIT webhook request received
[2026-04-24 02:18:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 02:18:51] sendMessage response: {"ok":true,"result":{"message_id":6743,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776997131,"text":"\u2795 Create a New Virtual Card\n\nFinoviaPay virtual cards are issued through a secure Card Operations review process.\n\nBefore you continue\n\u2022 A valid European mobile number is required for secure 3D verification.\n\u2022 Your request may be reviewed by the Card Operations Department.\n\u2022 Card limits and availability are assigned after approval.\n\u2022 You must use the card only for lawful, verified, and approved online payments.\n\nTap Continue to start your virtual card request.","entities":[{"offset":2,"length":25,"type":"bold"},{"offset":115,"length":19,"type":"bold"},{"offset":420,"length":8,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Continue","callback_data":"virtual_card_create_start"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 02:18:53] BOT HIT webhook request received
[2026-04-24 02:18:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 02:18:54] sendMessage response: {"ok":true,"result":{"message_id":6744,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776997134,"text":"\ud83d\udcca Expected Weekly Card Usage\n\nHow many times do you expect to use your virtual card per week?\n\nExample: 3 to 5 times per week","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":105,"length":21,"type":"bold"}]}}
[2026-04-24 02:19:56] BOT HIT webhook request received
[2026-04-24 02:19:56] sendMessage response: {"ok":true,"result":{"message_id":6746,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776997196,"text":"\ud83d\udcb6 Expected Average Transaction Amount\n\nPlease enter the average amount you expect to spend per transaction.\n\nExample: EUR 25 or \u20ac50","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":119,"length":6,"type":"bold"},{"offset":129,"length":3,"type":"bold"}]}}
[2026-04-24 02:19:59] BOT HIT webhook request received
[2026-04-24 02:20:00] sendMessage response: {"ok":true,"result":{"message_id":6748,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776997200,"text":"\ud83c\udf0d Expected Usage Region / Currency\n\nPlease tell us where you expect to use the card and in which currency.\n\nExample: Spain, online shopping, EUR","entities":[{"offset":3,"length":32,"type":"bold"},{"offset":118,"length":27,"type":"bold"}]}}
[2026-04-24 02:20:02] BOT HIT webhook request received
[2026-04-24 02:20:03] sendMessage response: {"ok":true,"result":{"message_id":6750,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776997203,"text":"\u26a0\ufe0f Virtual Card Request Failed\n\nWe were unable to submit your virtual card request at this time. Please try again later or contact Card Support.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udd98 Help / Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 02:25:25] BOT HIT webhook request received
[2026-04-24 02:25:25] sendMessage response: {"ok":true,"result":{"message_id":6752,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776997525,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-24 02:25:27] BOT HIT webhook request received
[2026-04-24 02:25:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 02:25:28] sendMessage response: {"ok":true,"result":{"message_id":6753,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776997527,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-24 02:25:33] BOT HIT webhook request received
[2026-04-24 02:25:34] sendMessage response: {"ok":true,"result":{"message_id":6755,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776997533,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-24 02:25:42] BOT HIT webhook request received
[2026-04-24 02:25:42] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-24 02:25:42] DOB verification blocked match=no
[2026-04-24 02:25:42] DOB verification active/general match=yes user_id=5 status=active
[2026-04-24 02:25:43] sendMessage response: {"ok":true,"result":{"message_id":6757,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776997542,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 02:26:00] BOT HIT webhook request received
[2026-04-24 02:26:01] sendMessage response: {"ok":true,"result":{"message_id":6759,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776997560,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-24 02:26:01] sendMessage response: {"ok":true,"result":{"message_id":6760,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776997561,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":26,"type":"url"},{"offset":294,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-24 02:26:06] BOT HIT webhook request received
[2026-04-24 02:26:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 02:26:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 02:26:07] sendMessage response: {"ok":true,"result":{"message_id":6761,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776997567,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to your secure card services center. From here you can manage FinoviaPay physical and virtual card products through a protected banking menu.\n\nPlease select Card Management to continue.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":194,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Card Management","callback_data":"ticket_card_type_management"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 02:26:22] BOT HIT webhook request received
[2026-04-24 02:26:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 02:26:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 02:26:24] sendMessage response: {"ok":true,"result":{"message_id":6762,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776997584,"text":"\ud83c\udfe6 FinoviaPay Card Management\n\nManage your FinoviaPay cards from one secure place. You may review physical card services or continue to the virtual card banking panel.\n\nPlease select the card product you would like to manage.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83d\udcbb Virtual Card","callback_data":"ticket_card_type_virtual_menu"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-24 02:26:44] BOT HIT webhook request received
[2026-04-24 02:26:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 02:26:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 02:26:46] sendMessage response: {"ok":true,"result":{"message_id":6763,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776997606,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate, review and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou can generate a new virtual card, check your current card profile, review available limits, view transaction history, freeze or unfreeze the card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-24 02:26:47] BOT HIT webhook request received
[2026-04-24 02:26:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 02:26:48] sendMessage response: {"ok":true,"result":{"message_id":6764,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776997608,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou may request a new virtual card, review your current card, check available limits, view transaction history, freeze/unfreeze your card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-24 02:26:50] BOT HIT webhook request received
[2026-04-24 02:26:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 02:26:51] sendMessage response: {"ok":true,"result":{"message_id":6765,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776997611,"text":"\u2795 Create a New Virtual Card\n\nFinoviaPay virtual cards are issued through a secure Card Operations review process.\n\nBefore you continue\n\u2022 A valid European mobile number is required for secure 3D verification.\n\u2022 Your request may be reviewed by the Card Operations Department.\n\u2022 Card limits and availability are assigned after approval.\n\u2022 You must use the card only for lawful, verified, and approved online payments.\n\nTap Continue to start your virtual card request.","entities":[{"offset":2,"length":25,"type":"bold"},{"offset":115,"length":19,"type":"bold"},{"offset":420,"length":8,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Continue","callback_data":"virtual_card_create_start"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 02:26:53] BOT HIT webhook request received
[2026-04-24 02:26:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 02:26:54] sendMessage response: {"ok":true,"result":{"message_id":6766,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776997613,"text":"\ud83d\udcf2 European Mobile Number Required\n\nPlease enter your European mobile number for secure 3D verification SMS authentication.\n\nRequired format\n+34XXXXXXXXX\n\nYour number must include the full international country code.","entities":[{"offset":3,"length":31,"type":"bold"},{"offset":125,"length":15,"type":"bold"}]}}
[2026-04-24 02:27:00] BOT HIT webhook request received
[2026-04-24 02:27:00] sendMessage response: {"ok":true,"result":{"message_id":6768,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776997620,"text":"\ud83d\udcf2 Invalid Mobile Number Format\n\nPlease enter a valid European mobile number with the full country code.\n\nExample: +34XXXXXXXXX","entities":[{"offset":3,"length":28,"type":"bold"},{"offset":115,"length":12,"type":"bold"}]}}
[2026-04-24 02:27:07] BOT HIT webhook request received
[2026-04-24 02:27:07] sendMessage response: {"ok":true,"result":{"message_id":6770,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776997627,"text":"\u2705 European Mobile Number Confirmed\n\n\ud83d\udcca Expected Weekly Card Usage\n\nHow many times do you expect to use your virtual card per week?\n\nExample: 3 to 5 times per week","entities":[{"offset":2,"length":32,"type":"bold"},{"offset":39,"length":26,"type":"bold"},{"offset":141,"length":21,"type":"bold"}]}}
[2026-04-24 02:27:09] BOT HIT webhook request received
[2026-04-24 02:27:10] sendMessage response: {"ok":true,"result":{"message_id":6772,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776997630,"text":"\ud83d\udcb6 Expected Average Transaction Amount\n\nPlease enter the average amount you expect to spend per transaction.\n\nExample: EUR 25 or \u20ac50","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":119,"length":6,"type":"bold"},{"offset":129,"length":3,"type":"bold"}]}}
[2026-04-24 02:27:12] BOT HIT webhook request received
[2026-04-24 02:27:12] sendMessage response: {"ok":true,"result":{"message_id":6774,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776997632,"text":"\ud83c\udf0d Expected Usage Region / Currency\n\nPlease tell us where you expect to use the card and in which currency.\n\nExample: Spain, online shopping, EUR","entities":[{"offset":3,"length":32,"type":"bold"},{"offset":118,"length":27,"type":"bold"}]}}
[2026-04-24 02:27:15] BOT HIT webhook request received
[2026-04-24 02:27:16] sendMessage response: {"ok":true,"result":{"message_id":6776,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776997636,"text":"\u2705 FinoviaPay Virtual Card Request Submitted\n\nDear Valued Customer,\n\nYour request for a new Virtual Card has been successfully received and is currently under review by our Card Operations Department.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\ud83d\udccc Request Status: Pending Approval\n\ud83d\udd10 Reference ID: FNP-VC-260424-G5GQ3QDE\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nOur team is carefully reviewing your request to ensure compliance with security and usage policies.\n\n\u23f1 Estimated Processing Time:\nWithin 24 to 48 hours\n\n\u26a0\ufe0f Important:\n\u2022 You cannot submit another request while this one is under review\n\u2022 You will be notified instantly once your card is approved\n\nIf you need assistance, please contact our support team.\n\nThank you for choosing FinoviaPay.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nFinoviaPay Card Operations\nWorldwide Digital Banking","entities":[{"offset":2,"length":41,"type":"bold"},{"offset":228,"length":15,"type":"bold"},{"offset":264,"length":13,"type":"bold"},{"offset":429,"length":26,"type":"bold"},{"offset":482,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee0 Manage My Card","callback_data":"virtual_card_manage_current"}],[{"text":"\ud83d\udce9 Contact Support","callback_data":"virtual_card_support"}],[{"text":"\ud83d\udd19 Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 02:40:09] BOT HIT webhook request received
[2026-04-24 02:40:10] sendMessage response: {"ok":true,"result":{"message_id":6778,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776998410,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-24 02:40:12] BOT HIT webhook request received
[2026-04-24 02:40:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 02:40:13] sendMessage response: {"ok":true,"result":{"message_id":6779,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776998413,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-24 02:40:19] BOT HIT webhook request received
[2026-04-24 02:40:19] sendMessage response: {"ok":true,"result":{"message_id":6781,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776998419,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-24 02:40:25] BOT HIT webhook request received
[2026-04-24 02:40:25] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-24 02:40:25] DOB verification blocked match=no
[2026-04-24 02:40:25] DOB verification active/general match=yes user_id=5 status=active
[2026-04-24 02:40:25] sendMessage response: {"ok":true,"result":{"message_id":6783,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776998425,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 02:40:42] BOT HIT webhook request received
[2026-04-24 02:40:42] sendMessage response: {"ok":true,"result":{"message_id":6785,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776998442,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-24 02:40:43] sendMessage response: {"ok":true,"result":{"message_id":6786,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776998443,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":26,"type":"url"},{"offset":294,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-24 02:40:45] BOT HIT webhook request received
[2026-04-24 02:40:46] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 02:40:46] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 02:40:47] sendMessage response: {"ok":true,"result":{"message_id":6787,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776998447,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to your secure card services center. From here you can manage FinoviaPay physical and virtual card products through a protected banking menu.\n\nPlease select Card Management to continue.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":194,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Card Management","callback_data":"ticket_card_type_management"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 02:40:51] BOT HIT webhook request received
[2026-04-24 02:40:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 02:40:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 02:40:52] sendMessage response: {"ok":true,"result":{"message_id":6788,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776998452,"text":"\ud83c\udfe6 FinoviaPay Card Management\n\nManage your FinoviaPay cards from one secure place. You may review physical card services or continue to the virtual card banking panel.\n\nPlease select the card product you would like to manage.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83d\udcbb Virtual Card","callback_data":"ticket_card_type_virtual_menu"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-24 02:40:54] BOT HIT webhook request received
[2026-04-24 02:40:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 02:40:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 02:40:55] sendMessage response: {"ok":true,"result":{"message_id":6789,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776998455,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate, review and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou can generate a new virtual card, check your current card profile, review available limits, view transaction history, freeze or unfreeze the card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-24 02:40:56] BOT HIT webhook request received
[2026-04-24 02:40:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 02:40:57] sendMessage response: {"ok":true,"result":{"message_id":6790,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776998457,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou may request a new virtual card, review your current card, check available limits, view transaction history, freeze/unfreeze your card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-24 02:40:59] BOT HIT webhook request received
[2026-04-24 02:40:59] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 02:41:00] sendMessage response: {"ok":true,"result":{"message_id":6791,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776998460,"text":"\u2795 Create a New Virtual Card\n\nFinoviaPay virtual cards are issued through a secure Card Operations review process.\n\nBefore you continue\n\u2022 A valid European mobile number is required for secure 3D verification.\n\u2022 Your request may be reviewed by the Card Operations Department.\n\u2022 Card limits and availability are assigned after approval.\n\u2022 You must use the card only for lawful, verified, and approved online payments.\n\nTap Continue to start your virtual card request.","entities":[{"offset":2,"length":25,"type":"bold"},{"offset":115,"length":19,"type":"bold"},{"offset":420,"length":8,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Continue","callback_data":"virtual_card_create_start"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 02:41:02] BOT HIT webhook request received
[2026-04-24 02:41:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 02:41:03] sendMessage response: {"ok":true,"result":{"message_id":6792,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776998463,"text":"\ud83d\udcf2 European Mobile Number Required\n\nPlease enter your European mobile number for secure 3D verification SMS authentication.\n\nRequired format\n+34XXXXXXXXX\n\nYour number must include the full international country code.","entities":[{"offset":3,"length":31,"type":"bold"},{"offset":125,"length":15,"type":"bold"}]}}
[2026-04-24 02:41:08] BOT HIT webhook request received
[2026-04-24 02:41:09] sendMessage response: {"ok":true,"result":{"message_id":6794,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776998469,"text":"\ud83d\udcf2 Invalid Mobile Number Format\n\nPlease enter a valid European mobile number with the full country code.\n\nExample: +34XXXXXXXXX","entities":[{"offset":3,"length":28,"type":"bold"},{"offset":115,"length":12,"type":"bold"}]}}
[2026-04-24 02:41:15] BOT HIT webhook request received
[2026-04-24 02:41:15] sendMessage response: {"ok":true,"result":{"message_id":6796,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776998475,"text":"\u2705 European Mobile Number Confirmed\n\n\ud83d\udcca Expected Weekly Card Usage\n\nHow many times do you expect to use your virtual card per week?\n\nExample: 3 to 5 times per week","entities":[{"offset":2,"length":32,"type":"bold"},{"offset":39,"length":26,"type":"bold"},{"offset":141,"length":21,"type":"bold"}]}}
[2026-04-24 02:41:17] BOT HIT webhook request received
[2026-04-24 02:41:17] sendMessage response: {"ok":true,"result":{"message_id":6798,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776998477,"text":"\ud83d\udcb6 Expected Average Transaction Amount\n\nPlease enter the average amount you expect to spend per transaction.\n\nExample: EUR 25 or \u20ac50","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":119,"length":6,"type":"bold"},{"offset":129,"length":3,"type":"bold"}]}}
[2026-04-24 02:41:20] BOT HIT webhook request received
[2026-04-24 02:41:20] sendMessage response: {"ok":true,"result":{"message_id":6800,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776998480,"text":"\ud83c\udf0d Expected Usage Region / Currency\n\nPlease tell us where you expect to use the card and in which currency.\n\nExample: Spain, online shopping, EUR","entities":[{"offset":3,"length":32,"type":"bold"},{"offset":118,"length":27,"type":"bold"}]}}
[2026-04-24 02:41:23] BOT HIT webhook request received
[2026-04-24 02:41:23] sendMessage response: {"ok":true,"result":{"message_id":6802,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1776998483,"text":"\u2705 FinoviaPay Virtual Card Request Submitted\n\nDear Valued Customer,\n\nYour request for a new Virtual Card has been successfully received and is currently under review by our Card Operations Department.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\ud83d\udccc Request Status: Pending Approval\n\ud83d\udd10 Reference ID: FNP-VC-260424-TX4DXCW5\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nOur team is carefully reviewing your request to ensure compliance with security and usage policies.\n\n\u23f1 Estimated Processing Time:\nWithin 24 to 48 hours\n\n\u26a0\ufe0f Important:\n\u2022 You cannot submit another request while this one is under review\n\u2022 You will be notified instantly once your card is approved\n\nIf you need assistance, please contact our support team.\n\nThank you for choosing FinoviaPay.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nFinoviaPay Card Operations\nWorldwide Digital Banking","entities":[{"offset":2,"length":41,"type":"bold"},{"offset":228,"length":15,"type":"bold"},{"offset":264,"length":13,"type":"bold"},{"offset":429,"length":26,"type":"bold"},{"offset":482,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee0 Manage My Card","callback_data":"virtual_card_manage_current"}],[{"text":"\ud83d\udce9 Contact Support","callback_data":"virtual_card_support"}],[{"text":"\ud83d\udd19 Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 09:59:42] BOT HIT webhook request received
[2026-04-24 09:59:42] sendMessage response: {"ok":true,"result":{"message_id":6805,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777024782,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-24 09:59:44] BOT HIT webhook request received
[2026-04-24 09:59:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 09:59:45] sendMessage response: {"ok":true,"result":{"message_id":6806,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777024785,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-24 09:59:51] BOT HIT webhook request received
[2026-04-24 09:59:51] sendMessage response: {"ok":true,"result":{"message_id":6808,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777024791,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-24 09:59:56] BOT HIT webhook request received
[2026-04-24 09:59:56] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-24 09:59:56] DOB verification blocked match=no
[2026-04-24 09:59:56] DOB verification active/general match=yes user_id=5 status=active
[2026-04-24 09:59:57] sendMessage response: {"ok":true,"result":{"message_id":6810,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777024797,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 10:00:12] BOT HIT webhook request received
[2026-04-24 10:00:13] sendMessage response: {"ok":true,"result":{"message_id":6812,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777024813,"text":"OTP does not match. Please check the code and try again.","reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 10:00:27] BOT HIT webhook request received
[2026-04-24 10:00:28] sendMessage response: {"ok":true,"result":{"message_id":6814,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777024828,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-24 10:00:28] sendMessage response: {"ok":true,"result":{"message_id":6815,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777024828,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":26,"type":"url"},{"offset":294,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-24 10:00:30] BOT HIT webhook request received
[2026-04-24 10:00:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 10:00:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 10:00:32] sendMessage response: {"ok":true,"result":{"message_id":6816,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777024832,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to your secure card services center. From here you can manage FinoviaPay physical and virtual card products through a protected banking menu.\n\nPlease select Card Management to continue.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":194,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Card Management","callback_data":"ticket_card_type_management"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 10:00:33] BOT HIT webhook request received
[2026-04-24 10:00:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 10:00:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 10:00:35] sendMessage response: {"ok":true,"result":{"message_id":6817,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777024835,"text":"\ud83c\udfe6 FinoviaPay Card Management\n\nManage your FinoviaPay cards from one secure place. You may review physical card services or continue to the virtual card banking panel.\n\nPlease select the card product you would like to manage.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83d\udcbb Virtual Card","callback_data":"ticket_card_type_virtual_menu"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-24 10:00:37] BOT HIT webhook request received
[2026-04-24 10:00:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 10:00:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 10:00:38] sendMessage response: {"ok":true,"result":{"message_id":6818,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777024838,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate, review and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou can generate a new virtual card, check your current card profile, review available limits, view transaction history, freeze or unfreeze the card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-24 10:00:41] BOT HIT webhook request received
[2026-04-24 10:00:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 10:00:43] sendMessage response: {"ok":true,"result":{"message_id":6819,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777024842,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou may request a new virtual card, review your current card, check available limits, view transaction history, freeze/unfreeze your card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-24 10:00:45] BOT HIT webhook request received
[2026-04-24 10:00:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 10:00:46] sendMessage response: {"ok":true,"result":{"message_id":6820,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777024846,"text":"\u2795 Create a New Virtual Card\n\nFinoviaPay virtual cards are issued through a secure Card Operations review process.\n\nBefore you continue\n\u2022 A valid European mobile number is required for secure 3D verification.\n\u2022 Your request may be reviewed by the Card Operations Department.\n\u2022 Card limits and availability are assigned after approval.\n\u2022 You must use the card only for lawful, verified, and approved online payments.\n\nTap Continue to start your virtual card request.","entities":[{"offset":2,"length":25,"type":"bold"},{"offset":115,"length":19,"type":"bold"},{"offset":420,"length":8,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Continue","callback_data":"virtual_card_create_start"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 10:00:54] BOT HIT webhook request received
[2026-04-24 10:00:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 10:00:55] sendMessage response: {"ok":true,"result":{"message_id":6821,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777024855,"text":"\ud83d\udee0 Manage Current Virtual Card\n\nUse this secure panel to review your card information, available limit, transaction history, freeze/unfreeze status, limit settings, or request support from Card Operations.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"virtual_card_my_card"}],[{"text":"\ud83d\uddd1 Delete Current Card","callback_data":"virtual_card_delete_current"}],[{"text":"\u2744\ufe0f Freeze / Unfreeze Card","callback_data":"virtual_card_freeze_unfreeze"}],[{"text":"\ud83d\udcca Card Limit","callback_data":"virtual_card_limit"}],[{"text":"\ud83c\udd98 Help / Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 10:00:56] BOT HIT webhook request received
[2026-04-24 10:00:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 10:00:57] sendMessage response: {"ok":true,"result":{"message_id":6822,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777024857,"text":"\ud83d\udcb3 My Card\n\nSelect the information you would like to review for your current FinoviaPay virtual card.","entities":[{"offset":3,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2139\ufe0f Card Info","callback_data":"virtual_card_info"}],[{"text":"\ud83d\udcb6 Available Limit","callback_data":"virtual_card_available_limit"}],[{"text":"\ud83d\udcdc Transaction History","callback_data":"virtual_card_transaction_history"}],[{"text":"\u21a9\ufe0f Back to Manage Current Card","callback_data":"virtual_card_manage_current"}]]}}}
[2026-04-24 10:00:59] BOT HIT webhook request received
[2026-04-24 10:01:00] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 10:01:00] sendMessage response: {"ok":true,"result":{"message_id":6823,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777024860,"text":"\ud83d\udcb3 My Virtual Card\n\nNo active virtual card is currently assigned to your verified FinoviaPay account.\n\nPlease tap Create a New Virtual Card to continue your secure virtual card request.","entities":[{"offset":3,"length":15,"type":"bold"},{"offset":114,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 10:01:06] BOT HIT webhook request received
[2026-04-24 10:01:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 10:01:07] sendMessage response: {"ok":true,"result":{"message_id":6824,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777024867,"text":"\ud83d\udcb3 My Virtual Card\n\nNo active virtual card is currently assigned to your verified FinoviaPay account.\n\nPlease tap Create a New Virtual Card to continue your secure virtual card request.","entities":[{"offset":3,"length":15,"type":"bold"},{"offset":114,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 10:09:21] BOT HIT webhook request received
[2026-04-24 10:09:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 10:09:22] sendMessage response: {"ok":true,"result":{"message_id":6825,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777025362,"text":"\ud83d\udcb3 Virtual Card Already Assigned\n\nDear Valued Customer,\n\nOur system shows that a FinoviaPay Virtual Card is already assigned to your Telegram profile.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\ud83d\udcb3 Card: \u2022\u2022\u2022\u2022 2424\n\ud83d\udccc Status: Active\n\ud83d\udcb6 Available Limit: EUR 50.00\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nYou cannot create a new virtual card while an existing card is active or assigned to your account.\n\nPlease use Manage Current Card to review card information, limits, transaction history, freeze/unfreeze, or contact support.","entities":[{"offset":3,"length":29,"type":"bold"},{"offset":179,"length":5,"type":"bold"},{"offset":198,"length":7,"type":"bold"},{"offset":216,"length":16,"type":"bold"},{"offset":379,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 10:09:37] BOT HIT webhook request received
[2026-04-24 10:09:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 10:09:37] sendMessage response: {"ok":true,"result":{"message_id":6826,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777025377,"text":"\ud83d\udee0 Manage Current Virtual Card\n\nUse this secure panel to review your card information, available limit, transaction history, freeze/unfreeze status, limit settings, or request support from Card Operations.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"virtual_card_my_card"}],[{"text":"\ud83d\uddd1 Delete Current Card","callback_data":"virtual_card_delete_current"}],[{"text":"\u2744\ufe0f Freeze / Unfreeze Card","callback_data":"virtual_card_freeze_unfreeze"}],[{"text":"\ud83d\udcca Card Limit","callback_data":"virtual_card_limit"}],[{"text":"\ud83c\udd98 Help / Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 10:09:39] BOT HIT webhook request received
[2026-04-24 10:09:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 10:09:40] sendMessage response: {"ok":true,"result":{"message_id":6827,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777025380,"text":"\ud83d\udcb3 My Card\n\nSelect the information you would like to review for your current FinoviaPay virtual card.","entities":[{"offset":3,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2139\ufe0f Card Info","callback_data":"virtual_card_info"}],[{"text":"\ud83d\udcb6 Available Limit","callback_data":"virtual_card_available_limit"}],[{"text":"\ud83d\udcdc Transaction History","callback_data":"virtual_card_transaction_history"}],[{"text":"\u21a9\ufe0f Back to Manage Current Card","callback_data":"virtual_card_manage_current"}]]}}}
[2026-04-24 10:09:42] BOT HIT webhook request received
[2026-04-24 10:09:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 10:09:43] sendMessage response: {"ok":true,"result":{"message_id":6828,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777025383,"text":"\ud83d\udcb3 My Virtual Card\n\nCard Label\nVirtual Card\n\nCard Brand\nVisa\n\nMasked Card Number\n\u2022\u2022\u2022\u2022 \u2022\u2022\u2022\u2022 \u2022\u2022\u2022\u2022 2424\n\nExpiry Date\n12/2026\n\nCard Status\nActive\n\nAvailable Limit\nEUR 50.00\n\nReference Code\nFNP-CARD-260424-2A59EE2B","entities":[{"offset":3,"length":15,"type":"bold"},{"offset":20,"length":10,"type":"bold"},{"offset":45,"length":10,"type":"bold"},{"offset":62,"length":18,"type":"bold"},{"offset":102,"length":11,"type":"bold"},{"offset":123,"length":11,"type":"bold"},{"offset":143,"length":15,"type":"bold"},{"offset":170,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb6 Available Limit","callback_data":"virtual_card_available_limit"}],[{"text":"\ud83d\udcdc Transaction History","callback_data":"virtual_card_transaction_history"}],[{"text":"\u21a9\ufe0f Back to My Card","callback_data":"virtual_card_my_card"}]]}}}
[2026-04-24 10:09:54] BOT HIT webhook request received
[2026-04-24 10:09:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 10:09:55] sendMessage response: {"ok":true,"result":{"message_id":6829,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777025395,"text":"\ud83d\udcb6 Virtual Card Available Limit\n\nAvailable Limit\nEUR 50.00\n\nPer Transaction Limit\nNot Available Yet\n\nDaily Limit\nNot Available Yet\n\nMonthly Limit\nNot Available Yet\n\nFor security reasons, card limits may be reviewed and adjusted by the FinoviaPay Card Operations Department.","entities":[{"offset":3,"length":28,"type":"bold"},{"offset":33,"length":15,"type":"bold"},{"offset":60,"length":21,"type":"bold"},{"offset":101,"length":11,"type":"bold"},{"offset":132,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udd98 Request Limit Review","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Manage Current Card","callback_data":"virtual_card_manage_current"}]]}}}
[2026-04-24 10:10:14] BOT HIT webhook request received
[2026-04-24 10:10:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 10:10:15] sendMessage response: {"ok":true,"result":{"message_id":6830,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777025415,"text":"\ud83d\udcb3 My Card\n\nSelect the information you would like to review for your current FinoviaPay virtual card.","entities":[{"offset":3,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2139\ufe0f Card Info","callback_data":"virtual_card_info"}],[{"text":"\ud83d\udcb6 Available Limit","callback_data":"virtual_card_available_limit"}],[{"text":"\ud83d\udcdc Transaction History","callback_data":"virtual_card_transaction_history"}],[{"text":"\u21a9\ufe0f Back to Manage Current Card","callback_data":"virtual_card_manage_current"}]]}}}
[2026-04-24 10:10:19] BOT HIT webhook request received
[2026-04-24 10:10:20] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 10:10:21] sendMessage response: {"ok":true,"result":{"message_id":6831,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777025421,"text":"\ud83d\udee0 Manage Current Virtual Card\n\nUse this secure panel to review your card information, available limit, transaction history, freeze/unfreeze status, limit settings, or request support from Card Operations.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"virtual_card_my_card"}],[{"text":"\ud83d\uddd1 Delete Current Card","callback_data":"virtual_card_delete_current"}],[{"text":"\u2744\ufe0f Freeze / Unfreeze Card","callback_data":"virtual_card_freeze_unfreeze"}],[{"text":"\ud83d\udcca Card Limit","callback_data":"virtual_card_limit"}],[{"text":"\ud83c\udd98 Help / Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 10:10:24] BOT HIT webhook request received
[2026-04-24 10:10:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 10:10:25] sendMessage response: {"ok":true,"result":{"message_id":6832,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777025425,"text":"\ud83d\udcb6 Virtual Card Available Limit\n\nAvailable Limit\nEUR 50.00\n\nPer Transaction Limit\nNot Available Yet\n\nDaily Limit\nNot Available Yet\n\nMonthly Limit\nNot Available Yet\n\nFor security reasons, card limits may be reviewed and adjusted by the FinoviaPay Card Operations Department.","entities":[{"offset":3,"length":28,"type":"bold"},{"offset":33,"length":15,"type":"bold"},{"offset":60,"length":21,"type":"bold"},{"offset":101,"length":11,"type":"bold"},{"offset":132,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udd98 Request Limit Review","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Manage Current Card","callback_data":"virtual_card_manage_current"}]]}}}
[2026-04-24 10:10:30] BOT HIT webhook request received
[2026-04-24 10:10:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 10:10:31] sendMessage response: {"ok":true,"result":{"message_id":6833,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777025431,"text":"\ud83d\udee0 Manage Current Virtual Card\n\nUse this secure panel to review your card information, available limit, transaction history, freeze/unfreeze status, limit settings, or request support from Card Operations.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"virtual_card_my_card"}],[{"text":"\ud83d\uddd1 Delete Current Card","callback_data":"virtual_card_delete_current"}],[{"text":"\u2744\ufe0f Freeze / Unfreeze Card","callback_data":"virtual_card_freeze_unfreeze"}],[{"text":"\ud83d\udcca Card Limit","callback_data":"virtual_card_limit"}],[{"text":"\ud83c\udd98 Help / Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 10:11:21] BOT HIT webhook request received
[2026-04-24 10:11:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 10:11:22] sendMessage response: {"ok":true,"result":{"message_id":6834,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777025482,"text":"\ud83d\uddd1 Delete Current Virtual Card\n\nFor security reasons, deleting a virtual card will remove it from your active card panel and may require a new card request before future use.\n\nPlease confirm only if you want to continue.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Confirm Delete Current Card","callback_data":"virtual_card_delete_confirm"}],[{"text":"\u21a9\ufe0f Cancel","callback_data":"virtual_card_manage_current"}]]}}}
[2026-04-24 10:11:32] BOT HIT webhook request received
[2026-04-24 10:11:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 10:11:33] sendMessage response: {"ok":true,"result":{"message_id":6835,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777025493,"text":"\u2705 Virtual Card Removal Request\n\nYour current virtual card has been removed from active use. You may create a new virtual card request from the Virtual Card menu.","entities":[{"offset":2,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 10:11:35] BOT HIT webhook request received
[2026-04-24 10:11:35] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 10:11:36] sendMessage response: {"ok":true,"result":{"message_id":6836,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777025496,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou may request a new virtual card, review your current card, check available limits, view transaction history, freeze/unfreeze your card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-24 10:11:38] BOT HIT webhook request received
[2026-04-24 10:11:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 10:11:39] sendMessage response: {"ok":true,"result":{"message_id":6837,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777025499,"text":"\u2795 Create a New Virtual Card\n\nFinoviaPay virtual cards are issued through a secure Card Operations review process.\n\nBefore you continue\n\u2022 A valid European mobile number is required for secure 3D verification.\n\u2022 Your request may be reviewed by the Card Operations Department.\n\u2022 Card limits and availability are assigned after approval.\n\u2022 You must use the card only for lawful, verified, and approved online payments.\n\nTap Continue to start your virtual card request.","entities":[{"offset":2,"length":25,"type":"bold"},{"offset":115,"length":19,"type":"bold"},{"offset":420,"length":8,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Continue","callback_data":"virtual_card_create_start"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 10:11:40] BOT HIT webhook request received
[2026-04-24 10:11:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 10:11:41] sendMessage response: {"ok":true,"result":{"message_id":6838,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777025501,"text":"\ud83d\udcf2 European Mobile Number Required\n\nPlease enter your European mobile number for secure 3D verification SMS authentication.\n\nRequired format\n+34XXXXXXXXX\n\nYour number must include the full international country code.","entities":[{"offset":3,"length":31,"type":"bold"},{"offset":125,"length":15,"type":"bold"}]}}
[2026-04-24 10:11:51] BOT HIT webhook request received
[2026-04-24 10:11:51] sendMessage response: {"ok":true,"result":{"message_id":6840,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777025511,"text":"\u2705 European Mobile Number Confirmed\n\n\ud83d\udcca Expected Weekly Card Usage\n\nHow many times do you expect to use your virtual card per week?\n\nExample: 3 to 5 times per week","entities":[{"offset":2,"length":32,"type":"bold"},{"offset":39,"length":26,"type":"bold"},{"offset":141,"length":21,"type":"bold"}]}}
[2026-04-24 10:11:54] BOT HIT webhook request received
[2026-04-24 10:11:54] sendMessage response: {"ok":true,"result":{"message_id":6842,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777025514,"text":"\ud83d\udcb6 Expected Average Transaction Amount\n\nPlease enter the average amount you expect to spend per transaction.\n\nExample: EUR 25 or \u20ac50","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":119,"length":6,"type":"bold"},{"offset":129,"length":3,"type":"bold"}]}}
[2026-04-24 10:11:58] BOT HIT webhook request received
[2026-04-24 10:11:59] sendMessage response: {"ok":true,"result":{"message_id":6844,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777025519,"text":"\ud83c\udf0d Expected Usage Region / Currency\n\nPlease tell us where you expect to use the card and in which currency.\n\nExample: Spain, online shopping, EUR","entities":[{"offset":3,"length":32,"type":"bold"},{"offset":118,"length":27,"type":"bold"}]}}
[2026-04-24 10:12:04] BOT HIT webhook request received
[2026-04-24 10:12:04] sendMessage response: {"ok":true,"result":{"message_id":6846,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777025524,"text":"\u2705 FinoviaPay Virtual Card Request Submitted\n\nDear Valued Customer,\n\nYour request for a new Virtual Card has been successfully received and is currently under review by our Card Operations Department.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\ud83d\udccc Request Status: Pending Approval\n\ud83d\udd10 Reference ID: FNP-VC-260424-8P7W6BR9\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nOur team is carefully reviewing your request to ensure compliance with security and usage policies.\n\n\u23f1 Estimated Processing Time:\nWithin 24 to 48 hours\n\n\u26a0\ufe0f Important:\n\u2022 You cannot submit another request while this one is under review\n\u2022 You will be notified instantly once your card is approved\n\nIf you need assistance, please contact our support team.\n\nThank you for choosing FinoviaPay.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nFinoviaPay Card Operations\nWorldwide Digital Banking","entities":[{"offset":2,"length":41,"type":"bold"},{"offset":228,"length":15,"type":"bold"},{"offset":264,"length":13,"type":"bold"},{"offset":429,"length":26,"type":"bold"},{"offset":482,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee0 Manage My Card","callback_data":"virtual_card_manage_current"}],[{"text":"\ud83d\udce9 Contact Support","callback_data":"virtual_card_support"}],[{"text":"\ud83d\udd19 Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 10:12:28] BOT HIT webhook request received
[2026-04-24 10:12:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 10:12:29] sendMessage response: {"ok":true,"result":{"message_id":6847,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777025549,"text":"\ud83d\udee0 Manage Current Virtual Card\n\nUse this secure panel to review your card information, available limit, transaction history, freeze/unfreeze status, limit settings, or request support from Card Operations.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"virtual_card_my_card"}],[{"text":"\ud83d\uddd1 Delete Current Card","callback_data":"virtual_card_delete_current"}],[{"text":"\u2744\ufe0f Freeze / Unfreeze Card","callback_data":"virtual_card_freeze_unfreeze"}],[{"text":"\ud83d\udcca Card Limit","callback_data":"virtual_card_limit"}],[{"text":"\ud83c\udd98 Help / Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 10:12:31] BOT HIT webhook request received
[2026-04-24 10:12:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 10:12:32] sendMessage response: {"ok":true,"result":{"message_id":6848,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777025551,"text":"\ud83d\udcb3 My Card\n\nSelect the information you would like to review for your current FinoviaPay virtual card.","entities":[{"offset":3,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2139\ufe0f Card Info","callback_data":"virtual_card_info"}],[{"text":"\ud83d\udcb6 Available Limit","callback_data":"virtual_card_available_limit"}],[{"text":"\ud83d\udcdc Transaction History","callback_data":"virtual_card_transaction_history"}],[{"text":"\u21a9\ufe0f Back to Manage Current Card","callback_data":"virtual_card_manage_current"}]]}}}
[2026-04-24 10:12:35] BOT HIT webhook request received
[2026-04-24 10:12:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 10:12:36] sendMessage response: {"ok":true,"result":{"message_id":6849,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777025556,"text":"\ud83d\udcb3 My Virtual Card\n\nNo active virtual card is currently assigned to your verified FinoviaPay account.\n\nPlease tap Create a New Virtual Card to continue your secure virtual card request.","entities":[{"offset":3,"length":15,"type":"bold"},{"offset":114,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 12:27:18] BOT HIT webhook request received
[2026-04-24 12:27:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 12:27:19] sendMessage response: {"ok":true,"result":{"message_id":6854,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777033639,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-24 12:40:39] BOT HIT webhook request received
[2026-04-24 12:40:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 12:40:41] sendMessage response: {"ok":true,"result":{"message_id":6857,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777034441,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-24 12:42:37] BOT HIT webhook request received
[2026-04-24 12:42:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 12:42:38] sendMessage response: {"ok":true,"result":{"message_id":6858,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777034558,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-24 12:42:38] BOT HIT webhook request received
[2026-04-24 12:42:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 12:42:39] sendMessage response: {"ok":true,"result":{"message_id":6859,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777034559,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-24 12:42:43] BOT HIT webhook request received
[2026-04-24 12:42:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 12:42:44] sendMessage response: {"ok":true,"result":{"message_id":6860,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777034564,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-24 12:54:45] BOT HIT webhook request received
[2026-04-24 12:54:45] sendMessage response: {"ok":true,"result":{"message_id":6862,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777035285,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-24 12:54:48] BOT HIT webhook request received
[2026-04-24 12:54:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 12:54:50] sendMessage response: {"ok":true,"result":{"message_id":6863,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777035290,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-24 12:54:59] BOT HIT webhook request received
[2026-04-24 12:54:59] sendMessage response: {"ok":true,"result":{"message_id":6865,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777035299,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-24 12:55:02] BOT HIT webhook request received
[2026-04-24 12:55:02] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-24 12:55:02] DOB verification blocked match=no
[2026-04-24 12:55:02] DOB verification active/general match=yes user_id=25 status=active
[2026-04-24 12:55:03] sendMessage response: {"ok":true,"result":{"message_id":6867,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777035302,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 12:56:02] BOT HIT webhook request received
[2026-04-24 12:56:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 12:56:03] sendMessage response: {"ok":true,"result":{"message_id":6868,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777035363,"text":"\ud83d\udce7 New Verification Code Sent\n\nA new one-time verification code has been sent to:\nm*******n@gmail.com\n\nPlease enter the latest 6-digit OTP code to continue.","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":82,"length":19,"type":"url"},{"offset":82,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 12:59:19] BOT HIT webhook request received
[2026-04-24 12:59:20] sendMessage response: {"ok":true,"result":{"message_id":6870,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777035559,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-24 12:59:21] BOT HIT webhook request received
[2026-04-24 12:59:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 12:59:22] sendMessage response: {"ok":true,"result":{"message_id":6871,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777035562,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-24 12:59:35] BOT HIT webhook request received
[2026-04-24 12:59:35] sendMessage response: {"ok":true,"result":{"message_id":6873,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777035575,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-24 12:59:41] BOT HIT webhook request received
[2026-04-24 12:59:41] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-24 12:59:41] DOB verification blocked match=no
[2026-04-24 12:59:41] DOB verification active/general match=yes user_id=25 status=active
[2026-04-24 12:59:41] sendMessage response: {"ok":true,"result":{"message_id":6875,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777035581,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 13:01:16] BOT HIT webhook request received
[2026-04-24 13:01:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:01:18] sendMessage response: {"ok":true,"result":{"message_id":6876,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777035678,"text":"\ud83d\udce7 New Verification Code Sent\n\nA new one-time verification code has been sent to:\nm*******n@gmail.com\n\nPlease enter the latest 6-digit OTP code to continue.","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":82,"length":19,"type":"url"},{"offset":82,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 13:04:30] BOT HIT webhook request received
[2026-04-24 13:04:30] sendMessage response: {"ok":true,"result":{"message_id":6878,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777035870,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-24 13:04:34] BOT HIT webhook request received
[2026-04-24 13:04:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:04:35] sendMessage response: {"ok":true,"result":{"message_id":6879,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777035875,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-24 13:04:40] BOT HIT webhook request received
[2026-04-24 13:04:40] sendMessage response: {"ok":true,"result":{"message_id":6881,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777035880,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-24 13:04:44] BOT HIT webhook request received
[2026-04-24 13:04:44] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-24 13:04:44] DOB verification blocked match=no
[2026-04-24 13:04:44] DOB verification active/general match=yes user_id=5 status=active
[2026-04-24 13:04:45] sendMessage response: {"ok":true,"result":{"message_id":6883,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777035885,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 13:05:30] BOT HIT webhook request received
[2026-04-24 13:05:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:05:31] sendMessage response: {"ok":true,"result":{"message_id":6884,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777035931,"text":"\ud83d\udce7 New Verification Code Sent\n\nA new one-time verification code has been sent to:\na**************9@gmail.com\n\nPlease enter the latest 6-digit OTP code to continue.","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":82,"length":26,"type":"url"},{"offset":82,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 13:13:29] BOT HIT webhook request received
[2026-04-24 13:13:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:13:30] sendMessage response: {"ok":true,"result":{"message_id":6885,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777036410,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-24 13:15:13] BOT HIT webhook request received
[2026-04-24 13:15:13] sendMessage response: {"ok":true,"result":{"message_id":6887,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777036513,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-24 13:15:15] BOT HIT webhook request received
[2026-04-24 13:15:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:15:16] sendMessage response: {"ok":true,"result":{"message_id":6888,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777036516,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-24 13:15:20] BOT HIT webhook request received
[2026-04-24 13:15:21] sendMessage response: {"ok":true,"result":{"message_id":6890,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777036521,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-24 13:15:26] BOT HIT webhook request received
[2026-04-24 13:15:26] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-24 13:15:26] DOB verification blocked match=no
[2026-04-24 13:15:26] DOB verification active/general match=yes user_id=5 status=active
[2026-04-24 13:15:26] sendMessage response: {"ok":true,"result":{"message_id":6892,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777036526,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 13:15:55] BOT HIT webhook request received
[2026-04-24 13:15:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:15:56] sendMessage response: {"ok":true,"result":{"message_id":6893,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777036556,"text":"\ud83d\udce7 New Verification Code Sent\n\nA new one-time verification code has been sent to:\na**************9@gmail.com\n\nPlease enter the latest 6-digit OTP code to continue.","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":82,"length":26,"type":"url"},{"offset":82,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 13:17:22] BOT HIT webhook request received
[2026-04-24 13:17:23] sendMessage response: {"ok":true,"result":{"message_id":6895,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777036643,"text":"OTP does not match. Please check the code and try again.","reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 13:19:52] BOT HIT webhook request received
[2026-04-24 13:19:52] sendMessage response: {"ok":true,"result":{"message_id":6897,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777036792,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-24 13:19:54] BOT HIT webhook request received
[2026-04-24 13:19:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:19:56] sendMessage response: {"ok":true,"result":{"message_id":6898,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777036796,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-24 13:20:11] BOT HIT webhook request received
[2026-04-24 13:20:12] sendMessage response: {"ok":true,"result":{"message_id":6900,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777036812,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-24 13:20:21] BOT HIT webhook request received
[2026-04-24 13:20:21] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-24 13:20:21] DOB verification blocked match=no
[2026-04-24 13:20:21] DOB verification active/general match=yes user_id=25 status=active
[2026-04-24 13:20:22] sendMessage response: {"ok":true,"result":{"message_id":6902,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777036822,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 13:20:51] BOT HIT webhook request received
[2026-04-24 13:20:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:20:52] sendMessage response: {"ok":true,"result":{"message_id":6903,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777036852,"text":"\ud83d\udce7 New Verification Code Sent\n\nA new one-time verification code has been sent to:\na**************9@gmail.com\n\nPlease enter the latest 6-digit OTP code to continue.","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":82,"length":26,"type":"url"},{"offset":82,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 13:22:11] BOT HIT webhook request received
[2026-04-24 13:22:12] sendMessage response: {"ok":true,"result":{"message_id":6905,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777036932,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-24 13:22:13] BOT HIT webhook request received
[2026-04-24 13:22:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:22:14] sendMessage response: {"ok":true,"result":{"message_id":6906,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777036934,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-24 13:22:18] BOT HIT webhook request received
[2026-04-24 13:22:19] sendMessage response: {"ok":true,"result":{"message_id":6908,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777036939,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-24 13:22:25] BOT HIT webhook request received
[2026-04-24 13:22:25] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-24 13:22:25] DOB verification blocked match=no
[2026-04-24 13:22:25] DOB verification active/general match=yes user_id=5 status=active
[2026-04-24 13:22:26] sendMessage response: {"ok":true,"result":{"message_id":6910,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777036946,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 13:25:21] BOT HIT webhook request received
[2026-04-24 13:25:22] sendMessage response: {"ok":true,"result":{"message_id":6912,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777037122,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-24 13:25:25] BOT HIT webhook request received
[2026-04-24 13:25:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:25:26] sendMessage response: {"ok":true,"result":{"message_id":6913,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777037126,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-24 13:25:44] BOT HIT webhook request received
[2026-04-24 13:25:44] sendMessage response: {"ok":true,"result":{"message_id":6915,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777037144,"text":"The mobile number you entered could not be matched with our registered system records.\n\nPlease review your number carefully and try again.\n\nIf you would still like to speak with one of our banker officers, please select the option below.","reply_markup":{"inline_keyboard":[[{"text":"Try Again","callback_data":"retry_mobile"},{"text":"Talk to Banker Officer","callback_data":"talk_to_agent_unverified"}]]}}}
[2026-04-24 13:26:02] BOT HIT webhook request received
[2026-04-24 13:26:02] sendMessage response: {"ok":true,"result":{"message_id":6917,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777037162,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-24 13:26:04] BOT HIT webhook request received
[2026-04-24 13:26:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:26:04] sendMessage response: {"ok":true,"result":{"message_id":6918,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777037164,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-24 13:26:20] BOT HIT webhook request received
[2026-04-24 13:26:21] sendMessage response: {"ok":true,"result":{"message_id":6920,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777037181,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-24 13:26:58] BOT HIT webhook request received
[2026-04-24 13:26:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:26:59] sendMessage response: {"ok":true,"result":{"message_id":6922,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777037219,"text":"\ud83d\udce7 New Verification Code Sent\n\nA new one-time verification code has been sent to:\na**************9@gmail.com\n\nPlease enter the latest 6-digit OTP code to continue.","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":82,"length":26,"type":"url"},{"offset":82,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 13:26:59] BOT HIT webhook request received
[2026-04-24 13:26:59] DOB verification full matches=[{"id":"27","name":"Abdul Hanan","mobile":"+923211293973","dob":"2003-12-03","status":"active","block_reason_category":"none","account_number":"ES5838275311756567373229"}]
[2026-04-24 13:26:59] DOB verification blocked match=no
[2026-04-24 13:26:59] DOB verification active/general match=yes user_id=27 status=active
[2026-04-24 13:26:59] sendMessage response: {"ok":true,"result":{"message_id":6923,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777037219,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 13:27:47] BOT HIT webhook request received
[2026-04-24 13:27:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:27:48] sendMessage response: {"ok":true,"result":{"message_id":6924,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777037268,"text":"\ud83d\udce7 New Verification Code Sent\n\nA new one-time verification code has been sent to:\na**************n@gmail.com\n\nPlease enter the latest 6-digit OTP code to continue.","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":82,"length":26,"type":"url"},{"offset":82,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 13:30:05] BOT HIT webhook request received
[2026-04-24 13:30:05] sendMessage response: {"ok":true,"result":{"message_id":6926,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777037405,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-24 13:30:07] BOT HIT webhook request received
[2026-04-24 13:30:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:30:08] sendMessage response: {"ok":true,"result":{"message_id":6927,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777037408,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-24 13:30:16] BOT HIT webhook request received
[2026-04-24 13:30:17] sendMessage response: {"ok":true,"result":{"message_id":6929,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777037416,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-24 13:30:18] BOT HIT webhook request received
[2026-04-24 13:30:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:30:19] sendMessage response: {"ok":true,"result":{"message_id":6930,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777037419,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-24 13:30:20] BOT HIT webhook request received
[2026-04-24 13:30:20] sendMessage response: {"ok":true,"result":{"message_id":6932,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777037420,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-24 13:30:23] BOT HIT webhook request received
[2026-04-24 13:30:24] sendMessage response: {"ok":true,"result":{"message_id":6934,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777037424,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-24 13:30:29] BOT HIT webhook request received
[2026-04-24 13:30:29] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-24 13:30:29] DOB verification blocked match=no
[2026-04-24 13:30:29] DOB verification active/general match=yes user_id=5 status=active
[2026-04-24 13:30:30] sendMessage response: {"ok":true,"result":{"message_id":6936,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777037430,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 13:30:32] BOT HIT webhook request received
[2026-04-24 13:30:32] DOB verification full matches=[{"id":"27","name":"Abdul Hanan","mobile":"+923211293973","dob":"2003-12-03","status":"active","block_reason_category":"none","account_number":"ES5838275311756567373229"}]
[2026-04-24 13:30:32] DOB verification blocked match=no
[2026-04-24 13:30:32] DOB verification active/general match=yes user_id=27 status=active
[2026-04-24 13:30:33] sendMessage response: {"ok":true,"result":{"message_id":6938,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777037433,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 13:30:40] BOT HIT webhook request received
[2026-04-24 13:30:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:30:41] sendMessage response: {"ok":true,"result":{"message_id":6939,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777037441,"text":"\ud83d\udce7 New Verification Code Sent\n\nA new one-time verification code has been sent to:\na**************9@gmail.com\n\nPlease enter the latest 6-digit OTP code to continue.","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":82,"length":26,"type":"url"},{"offset":82,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 13:32:46] BOT HIT webhook request received
[2026-04-24 13:32:47] sendMessage response: {"ok":true,"result":{"message_id":6941,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777037566,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-24 13:32:48] BOT HIT webhook request received
[2026-04-24 13:32:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:32:49] sendMessage response: {"ok":true,"result":{"message_id":6942,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777037569,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-24 13:32:53] BOT HIT webhook request received
[2026-04-24 13:32:54] sendMessage response: {"ok":true,"result":{"message_id":6944,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777037573,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-24 13:32:58] BOT HIT webhook request received
[2026-04-24 13:32:58] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-24 13:32:58] DOB verification blocked match=no
[2026-04-24 13:32:58] DOB verification active/general match=yes user_id=5 status=active
[2026-04-24 13:32:59] sendMessage response: {"ok":true,"result":{"message_id":6946,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777037579,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 13:33:40] BOT HIT webhook request received
[2026-04-24 13:33:40] sendMessage response: {"ok":true,"result":{"message_id":6948,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777037620,"text":"OTP does not match. Please check the code and try again.","reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 13:40:14] BOT HIT webhook request received
[2026-04-24 13:40:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:40:18] sendMessage response: {"ok":true,"result":{"message_id":6949,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038018,"text":"\ud83d\udce7 New Verification Code Sent\n\nA new one-time verification code has been sent to:\na**************9@gmail.com\n\nPlease enter the latest 6-digit OTP code to continue.","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":82,"length":26,"type":"url"},{"offset":82,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 13:40:54] BOT HIT webhook request received
[2026-04-24 13:40:55] sendMessage response: {"ok":true,"result":{"message_id":6951,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038055,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-24 13:40:55] sendMessage response: {"ok":true,"result":{"message_id":6952,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038055,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":26,"type":"url"},{"offset":294,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-24 13:40:58] BOT HIT webhook request received
[2026-04-24 13:40:59] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:40:59] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:41:00] sendMessage response: {"ok":true,"result":{"message_id":6953,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038060,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to your secure card services center. From here you can manage FinoviaPay physical and virtual card products through a protected banking menu.\n\nPlease select Card Management to continue.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":194,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Card Management","callback_data":"ticket_card_type_management"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 13:41:04] BOT HIT webhook request received
[2026-04-24 13:41:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:41:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:41:05] sendMessage response: {"ok":true,"result":{"message_id":6954,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038065,"text":"\ud83c\udfe6 FinoviaPay Card Management\n\nManage your FinoviaPay cards from one secure place. You may review physical card services or continue to the virtual card banking panel.\n\nPlease select the card product you would like to manage.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83d\udcbb Virtual Card","callback_data":"ticket_card_type_virtual_menu"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-24 13:41:07] BOT HIT webhook request received
[2026-04-24 13:41:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:41:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:41:08] sendMessage response: {"ok":true,"result":{"message_id":6955,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038068,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-24 13:41:09] BOT HIT webhook request received
[2026-04-24 13:41:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:41:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:41:11] sendMessage response: {"ok":true,"result":{"message_id":6956,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038071,"text":"\ud83d\udcb3 My Physical Card\n\n\u250f\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2513\n\u2503  FINOVIAPAY DIGITAL BANKING   \u2503\n\u2503  VISA SIGNATURE               \u2503\n\u2503                                \u2503\n\u2503  \u2022\u2022\u2022\u2022  \u2022\u2022\u2022\u2022  \u2503\n\u2503                                \u2503\n\u2503  CARD HOLDER                   \u2503\n\u2503  ZSI AMAZON LOGISTICS LLC    \u2503\n\u2503                                \u2503\n\u2503  PLAN   GOLD \ud83e\ude99           \u2503\n\u2503  STATUS APPROVED            \u2503\n\u2503                                \u2503\n\u2503  REF FNP-CARD-260316-YWQNG6   \u2503\n\u2517\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u251b\nCard Holder\nZSI Amazon Logistics LLC\n\nCard Plan\nGold \ud83e\ude99\n\nCurrent Card Status\nApproved\n\nDelivery Date\nNot Available Yet\n\nCard Shipped By\nNot Available Yet\n\nPlease select your card record below to review the complete banking details.","entities":[{"offset":3,"length":16,"type":"bold"},{"offset":21,"length":458,"type":"pre"},{"offset":480,"length":11,"type":"bold"},{"offset":518,"length":9,"type":"bold"},{"offset":537,"length":19,"type":"bold"},{"offset":567,"length":13,"type":"bold"},{"offset":600,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e Open Card Record 1","callback_data":"physical_card_view_2"}],[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}]]}}}
[2026-04-24 13:41:16] BOT HIT webhook request received
[2026-04-24 13:41:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:41:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:41:17] sendMessage response: {"ok":true,"result":{"message_id":6957,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038077,"text":"\ud83c\udfe6 FinoviaPay Physical Card Details\n\n\u250f\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2513\n\u2503  FINOVIAPAY DIGITAL BANKING   \u2503\n\u2503  VISA SIGNATURE               \u2503\n\u2503                                \u2503\n\u2503  \u2022\u2022\u2022\u2022  \u2022\u2022\u2022\u2022  \u2503\n\u2503                                \u2503\n\u2503  CARD HOLDER                   \u2503\n\u2503  ZSI AMAZON LOGISTICS LLC    \u2503\n\u2503                                \u2503\n\u2503  PLAN   GOLD \ud83e\ude99           \u2503\n\u2503  STATUS APPROVED            \u2503\n\u2503                                \u2503\n\u2503  REF FNP-CARD-260316-YWQNG6   \u2503\n\u2517\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u251b\n\u256d\u2500 Card Profile\n\u251c Card Holder: ZSI Amazon Logistics LLC\n\u251c Card Plan: Gold \ud83e\ude99\n\u251c Card Type: Physical Card\n\u251c Last 4 Digits: 6467\n\u251c Status: Approved\n\u251c Delivery Date: Not Available Yet\n\u251c Shipped By: Not Available Yet\n\u251c Tracking Code: Not available yet\n\u2570 Reference Code: FNP-CARD-260316-YWQNG6\n\n\u256d\u2500 Delivery Address\n\u2570 Calle Mestre Bellver 44 0, Valencia, Espa\u00f1a, 46018\n\n\u256d\u2500 Officer Comments\n\u2570 Verification has been completed\n\n\ud83d\udcac Need Assistance?\nIf you have any questions regarding your FinoviaPay card status, delivery progress, or required information, please contact our customer support team for professional assistance.","entities":[{"offset":3,"length":32,"type":"bold"},{"offset":37,"length":458,"type":"pre"},{"offset":499,"length":12,"type":"bold"},{"offset":514,"length":12,"type":"bold"},{"offset":554,"length":10,"type":"bold"},{"offset":575,"length":10,"type":"bold"},{"offset":602,"length":14,"type":"bold"},{"offset":624,"length":7,"type":"bold"},{"offset":643,"length":14,"type":"bold"},{"offset":678,"length":11,"type":"bold"},{"offset":710,"length":14,"type":"bold"},{"offset":745,"length":15,"type":"bold"},{"offset":788,"length":16,"type":"bold"},{"offset":862,"length":16,"type":"bold"},{"offset":917,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcac Contact Customer Support","callback_data":"physical_card_support"}]]}}}
[2026-04-24 13:41:40] BOT HIT webhook request received
[2026-04-24 13:41:41] sendMessage response: {"ok":true,"result":{"message_id":6959,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038101,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-24 13:41:42] BOT HIT webhook request received
[2026-04-24 13:41:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:41:43] sendMessage response: {"ok":true,"result":{"message_id":6960,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038103,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-24 13:41:48] BOT HIT webhook request received
[2026-04-24 13:41:48] sendMessage response: {"ok":true,"result":{"message_id":6962,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038108,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-24 13:41:53] BOT HIT webhook request received
[2026-04-24 13:41:53] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-24 13:41:53] DOB verification blocked match=no
[2026-04-24 13:41:53] DOB verification active/general match=yes user_id=5 status=active
[2026-04-24 13:41:54] sendMessage response: {"ok":true,"result":{"message_id":6964,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038113,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 13:42:05] BOT HIT webhook request received
[2026-04-24 13:42:05] sendMessage response: {"ok":true,"result":{"message_id":6966,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038125,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-24 13:42:06] sendMessage response: {"ok":true,"result":{"message_id":6967,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038126,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":26,"type":"url"},{"offset":294,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-24 13:42:08] BOT HIT webhook request received
[2026-04-24 13:42:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:42:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:42:10] sendMessage response: {"ok":true,"result":{"message_id":6968,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038130,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to your secure card services center. From here you can manage FinoviaPay physical and virtual card products through a protected banking menu.\n\nPlease select Card Management to continue.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":194,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Card Management","callback_data":"ticket_card_type_management"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 13:42:11] BOT HIT webhook request received
[2026-04-24 13:42:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:42:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:42:13] sendMessage response: {"ok":true,"result":{"message_id":6969,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038133,"text":"\ud83c\udfe6 FinoviaPay Card Management\n\nManage your FinoviaPay cards from one secure place. You may review physical card services or continue to the virtual card banking panel.\n\nPlease select the card product you would like to manage.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83d\udcbb Virtual Card","callback_data":"ticket_card_type_virtual_menu"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-24 13:42:14] BOT HIT webhook request received
[2026-04-24 13:42:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:42:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:42:15] sendMessage response: {"ok":true,"result":{"message_id":6970,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038135,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate, review and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou can generate a new virtual card, check your current card profile, review available limits, view transaction history, freeze or unfreeze the card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-24 13:42:18] BOT HIT webhook request received
[2026-04-24 13:42:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:42:19] sendMessage response: {"ok":true,"result":{"message_id":6971,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038139,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou may request a new virtual card, review your current card, check available limits, view transaction history, freeze/unfreeze your card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-24 13:42:22] BOT HIT webhook request received
[2026-04-24 13:42:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:42:23] sendMessage response: {"ok":true,"result":{"message_id":6972,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038143,"text":"\u2795 Create a New Virtual Card\n\nFinoviaPay virtual cards are issued through a secure Card Operations review process.\n\nBefore you continue\n\u2022 A valid European mobile number is required for secure 3D verification.\n\u2022 Your request may be reviewed by the Card Operations Department.\n\u2022 Card limits and availability are assigned after approval.\n\u2022 You must use the card only for lawful, verified, and approved online payments.\n\nTap Continue to start your virtual card request.","entities":[{"offset":2,"length":25,"type":"bold"},{"offset":115,"length":19,"type":"bold"},{"offset":420,"length":8,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Continue","callback_data":"virtual_card_create_start"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 13:42:25] BOT HIT webhook request received
[2026-04-24 13:42:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:42:26] sendMessage response: {"ok":true,"result":{"message_id":6973,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038146,"text":"\ud83d\udcf2 European Mobile Number Required\n\nPlease enter your European mobile number for secure 3D verification SMS authentication.\n\nRequired format\n+34XXXXXXXXX\n\nYour number must include the full international country code.","entities":[{"offset":3,"length":31,"type":"bold"},{"offset":125,"length":15,"type":"bold"}]}}
[2026-04-24 13:42:33] BOT HIT webhook request received
[2026-04-24 13:42:34] sendMessage response: {"ok":true,"result":{"message_id":6975,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038154,"text":"\u2705 European Mobile Number Confirmed\n\n\ud83d\udcca Expected Weekly Card Usage\n\nHow many times do you expect to use your virtual card per week?\n\nExample: 3 to 5 times per week","entities":[{"offset":2,"length":32,"type":"bold"},{"offset":39,"length":26,"type":"bold"},{"offset":141,"length":21,"type":"bold"}]}}
[2026-04-24 13:42:35] BOT HIT webhook request received
[2026-04-24 13:42:36] sendMessage response: {"ok":true,"result":{"message_id":6977,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038156,"text":"\ud83d\udcb6 Expected Average Transaction Amount\n\nPlease enter the average amount you expect to spend per transaction.\n\nExample: EUR 25 or \u20ac50","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":119,"length":6,"type":"bold"},{"offset":129,"length":3,"type":"bold"}]}}
[2026-04-24 13:42:39] BOT HIT webhook request received
[2026-04-24 13:42:39] sendMessage response: {"ok":true,"result":{"message_id":6979,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038159,"text":"\ud83c\udf0d Expected Usage Region / Currency\n\nPlease tell us where you expect to use the card and in which currency.\n\nExample: Spain, online shopping, EUR","entities":[{"offset":3,"length":32,"type":"bold"},{"offset":118,"length":27,"type":"bold"}]}}
[2026-04-24 13:42:44] BOT HIT webhook request received
[2026-04-24 13:42:44] sendMessage response: {"ok":true,"result":{"message_id":6981,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038164,"text":"\u2705 FinoviaPay Virtual Card Request Submitted\n\nDear Valued Customer,\n\nYour request for a new Virtual Card has been successfully received and is currently under review by our Card Operations Department.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\ud83d\udccc Request Status: Pending Approval\n\ud83d\udd10 Reference ID: FNP-VC-260424-CQERWZ88\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nOur team is carefully reviewing your request to ensure compliance with security and usage policies.\n\n\u23f1 Estimated Processing Time:\nWithin 24 to 48 hours\n\n\u26a0\ufe0f Important:\n\u2022 You cannot submit another request while this one is under review\n\u2022 You will be notified instantly once your card is approved\n\nIf you need assistance, please contact our support team.\n\nThank you for choosing FinoviaPay.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nFinoviaPay Card Operations\nWorldwide Digital Banking","entities":[{"offset":2,"length":41,"type":"bold"},{"offset":228,"length":15,"type":"bold"},{"offset":264,"length":13,"type":"bold"},{"offset":429,"length":26,"type":"bold"},{"offset":482,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee0 Manage My Card","callback_data":"virtual_card_manage_current"}],[{"text":"\ud83d\udce9 Contact Support","callback_data":"virtual_card_support"}],[{"text":"\ud83d\udd19 Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 13:42:49] BOT HIT webhook request received
[2026-04-24 13:42:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:42:50] sendMessage response: {"ok":true,"result":{"message_id":6982,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038169,"text":"\ud83d\udee0 Manage Current Virtual Card\n\nUse this secure panel to review your card information, available limit, transaction history, freeze/unfreeze status, limit settings, or request support from Card Operations.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"virtual_card_my_card"}],[{"text":"\ud83d\uddd1 Delete Current Card","callback_data":"virtual_card_delete_current"}],[{"text":"\u2744\ufe0f Freeze / Unfreeze Card","callback_data":"virtual_card_freeze_unfreeze"}],[{"text":"\ud83d\udcca Card Limit","callback_data":"virtual_card_limit"}],[{"text":"\ud83c\udd98 Help / Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 13:42:54] BOT HIT webhook request received
[2026-04-24 13:42:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:42:55] sendMessage response: {"ok":true,"result":{"message_id":6983,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038175,"text":"\ud83d\udcb3 My Card\n\nSelect the information you would like to review for your current FinoviaPay virtual card.","entities":[{"offset":3,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2139\ufe0f Card Info","callback_data":"virtual_card_info"}],[{"text":"\ud83d\udcb6 Available Limit","callback_data":"virtual_card_available_limit"}],[{"text":"\ud83d\udcdc Transaction History","callback_data":"virtual_card_transaction_history"}],[{"text":"\u21a9\ufe0f Back to Manage Current Card","callback_data":"virtual_card_manage_current"}]]}}}
[2026-04-24 13:42:57] BOT HIT webhook request received
[2026-04-24 13:42:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:42:58] sendMessage response: {"ok":true,"result":{"message_id":6984,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038178,"text":"\ud83d\udcb3 My Virtual Card\n\nNo active virtual card is currently assigned to your verified FinoviaPay account.\n\nPlease tap Create a New Virtual Card to continue your secure virtual card request.","entities":[{"offset":3,"length":15,"type":"bold"},{"offset":114,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 13:43:00] BOT HIT webhook request received
[2026-04-24 13:43:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:43:01] sendMessage response: {"ok":true,"result":{"message_id":6985,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038181,"text":"\u2795 Create a New Virtual Card\n\nFinoviaPay virtual cards are issued through a secure Card Operations review process.\n\nBefore you continue\n\u2022 A valid European mobile number is required for secure 3D verification.\n\u2022 Your request may be reviewed by the Card Operations Department.\n\u2022 Card limits and availability are assigned after approval.\n\u2022 You must use the card only for lawful, verified, and approved online payments.\n\nTap Continue to start your virtual card request.","entities":[{"offset":2,"length":25,"type":"bold"},{"offset":115,"length":19,"type":"bold"},{"offset":420,"length":8,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Continue","callback_data":"virtual_card_create_start"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 13:43:03] BOT HIT webhook request received
[2026-04-24 13:43:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:43:04] sendMessage response: {"ok":true,"result":{"message_id":6986,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038184,"text":"\ud83d\udcf2 European Mobile Number Required\n\nPlease enter your European mobile number for secure 3D verification SMS authentication.\n\nRequired format\n+34XXXXXXXXX\n\nYour number must include the full international country code.","entities":[{"offset":3,"length":31,"type":"bold"},{"offset":125,"length":15,"type":"bold"}]}}
[2026-04-24 13:43:18] BOT HIT webhook request received
[2026-04-24 13:43:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:43:19] sendMessage response: {"ok":true,"result":{"message_id":6987,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038199,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou may request a new virtual card, review your current card, check available limits, view transaction history, freeze/unfreeze your card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-24 13:43:21] BOT HIT webhook request received
[2026-04-24 13:43:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:43:22] sendMessage response: {"ok":true,"result":{"message_id":6988,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038202,"text":"\ud83d\udee0 Manage Current Virtual Card\n\nUse this secure panel to review your card information, available limit, transaction history, freeze/unfreeze status, limit settings, or request support from Card Operations.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"virtual_card_my_card"}],[{"text":"\ud83d\uddd1 Delete Current Card","callback_data":"virtual_card_delete_current"}],[{"text":"\u2744\ufe0f Freeze / Unfreeze Card","callback_data":"virtual_card_freeze_unfreeze"}],[{"text":"\ud83d\udcca Card Limit","callback_data":"virtual_card_limit"}],[{"text":"\ud83c\udd98 Help / Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 13:43:27] BOT HIT webhook request received
[2026-04-24 13:43:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:43:30] sendMessage response: {"ok":true,"result":{"message_id":6989,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038209,"text":"\ud83d\udcb3 My Card\n\nSelect the information you would like to review for your current FinoviaPay virtual card.","entities":[{"offset":3,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2139\ufe0f Card Info","callback_data":"virtual_card_info"}],[{"text":"\ud83d\udcb6 Available Limit","callback_data":"virtual_card_available_limit"}],[{"text":"\ud83d\udcdc Transaction History","callback_data":"virtual_card_transaction_history"}],[{"text":"\u21a9\ufe0f Back to Manage Current Card","callback_data":"virtual_card_manage_current"}]]}}}
[2026-04-24 13:43:32] BOT HIT webhook request received
[2026-04-24 13:43:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:43:33] sendMessage response: {"ok":true,"result":{"message_id":6990,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038213,"text":"\ud83d\udcb3 My Virtual Card\n\nNo active virtual card is currently assigned to your verified FinoviaPay account.\n\nPlease tap Create a New Virtual Card to continue your secure virtual card request.","entities":[{"offset":3,"length":15,"type":"bold"},{"offset":114,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 13:47:48] BOT HIT webhook request received
[2026-04-24 13:47:49] sendMessage response: {"ok":true,"result":{"message_id":6992,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038468,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-24 13:52:36] BOT HIT webhook request received
[2026-04-24 13:52:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:52:37] sendMessage response: {"ok":true,"result":{"message_id":6993,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038757,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-24 13:52:45] BOT HIT webhook request received
[2026-04-24 13:52:46] sendMessage response: {"ok":true,"result":{"message_id":6995,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038765,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-24 13:52:50] BOT HIT webhook request received
[2026-04-24 13:52:50] DOB verification full matches=[{"id":"5","name":"Muhammad Irfan","mobile":"+34123","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-24 13:52:50] DOB verification blocked match=no
[2026-04-24 13:52:50] DOB verification active/general match=yes user_id=5 status=active
[2026-04-24 13:52:51] sendMessage response: {"ok":true,"result":{"message_id":6997,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038771,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 13:53:05] BOT HIT webhook request received
[2026-04-24 13:53:06] sendMessage response: {"ok":true,"result":{"message_id":6999,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038786,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-24 13:53:06] sendMessage response: {"ok":true,"result":{"message_id":7000,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038786,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nMuhammad Irfan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":202,"length":19,"type":"bold"},{"offset":247,"length":14,"type":"bold"},{"offset":262,"length":26,"type":"url"},{"offset":294,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-24 13:53:08] BOT HIT webhook request received
[2026-04-24 13:53:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:53:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:53:09] sendMessage response: {"ok":true,"result":{"message_id":7001,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038789,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to your secure card services center. From here you can manage FinoviaPay physical and virtual card products through a protected banking menu.\n\nPlease select Card Management to continue.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":194,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Card Management","callback_data":"ticket_card_type_management"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 13:53:10] BOT HIT webhook request received
[2026-04-24 13:53:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:53:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:53:12] sendMessage response: {"ok":true,"result":{"message_id":7002,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038792,"text":"\ud83c\udfe6 FinoviaPay Card Management\n\nManage your FinoviaPay cards from one secure place. You may review physical card services or continue to the virtual card banking panel.\n\nPlease select the card product you would like to manage.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83d\udcbb Virtual Card","callback_data":"ticket_card_type_virtual_menu"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-24 13:53:13] BOT HIT webhook request received
[2026-04-24 13:53:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:53:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:53:15] sendMessage response: {"ok":true,"result":{"message_id":7003,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038795,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate, review and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou can generate a new virtual card, check your current card profile, review available limits, view transaction history, freeze or unfreeze the card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-24 13:53:16] BOT HIT webhook request received
[2026-04-24 13:53:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:53:17] sendMessage response: {"ok":true,"result":{"message_id":7004,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038797,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou may request a new virtual card, review your current card, check available limits, view transaction history, freeze/unfreeze your card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-24 13:53:20] BOT HIT webhook request received
[2026-04-24 13:53:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:53:21] sendMessage response: {"ok":true,"result":{"message_id":7005,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038801,"text":"\u2795 Create a New Virtual Card\n\nFinoviaPay virtual cards are issued through a secure Card Operations review process.\n\nBefore you continue\n\u2022 A valid European mobile number is required for secure 3D verification.\n\u2022 Your request may be reviewed by the Card Operations Department.\n\u2022 Card limits and availability are assigned after approval.\n\u2022 You must use the card only for lawful, verified, and approved online payments.\n\nTap Continue to start your virtual card request.","entities":[{"offset":2,"length":25,"type":"bold"},{"offset":115,"length":19,"type":"bold"},{"offset":420,"length":8,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Continue","callback_data":"virtual_card_create_start"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 13:53:24] BOT HIT webhook request received
[2026-04-24 13:53:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:53:25] sendMessage response: {"ok":true,"result":{"message_id":7006,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038805,"text":"\ud83d\udcf2 European Mobile Number Required\n\nPlease enter your European mobile number for secure 3D verification SMS authentication.\n\nRequired format\n+34XXXXXXXXX\n\nYour number must include the full international country code.","entities":[{"offset":3,"length":31,"type":"bold"},{"offset":125,"length":15,"type":"bold"}]}}
[2026-04-24 13:53:34] BOT HIT webhook request received
[2026-04-24 13:53:34] sendMessage response: {"ok":true,"result":{"message_id":7008,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038814,"text":"\ud83d\udcf2 Invalid Mobile Number Format\n\nPlease enter a valid European mobile number with the full country code.\n\nExample: +34XXXXXXXXX","entities":[{"offset":3,"length":28,"type":"bold"},{"offset":115,"length":12,"type":"bold"}]}}
[2026-04-24 13:53:40] BOT HIT webhook request received
[2026-04-24 13:53:41] sendMessage response: {"ok":true,"result":{"message_id":7010,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038821,"text":"\u2705 European Mobile Number Confirmed\n\n\ud83d\udcca Expected Weekly Card Usage\n\nHow many times do you expect to use your virtual card per week?\n\nExample: 3 to 5 times per week","entities":[{"offset":2,"length":32,"type":"bold"},{"offset":39,"length":26,"type":"bold"},{"offset":141,"length":21,"type":"bold"}]}}
[2026-04-24 13:53:42] BOT HIT webhook request received
[2026-04-24 13:53:43] sendMessage response: {"ok":true,"result":{"message_id":7012,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038823,"text":"\ud83d\udcb6 Expected Average Transaction Amount\n\nPlease enter the average amount you expect to spend per transaction.\n\nExample: EUR 25 or \u20ac50","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":119,"length":6,"type":"bold"},{"offset":129,"length":3,"type":"bold"}]}}
[2026-04-24 13:53:45] BOT HIT webhook request received
[2026-04-24 13:53:46] sendMessage response: {"ok":true,"result":{"message_id":7014,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038826,"text":"\ud83c\udf0d Expected Usage Region / Currency\n\nPlease tell us where you expect to use the card and in which currency.\n\nExample: Spain, online shopping, EUR","entities":[{"offset":3,"length":32,"type":"bold"},{"offset":118,"length":27,"type":"bold"}]}}
[2026-04-24 13:53:48] BOT HIT webhook request received
[2026-04-24 13:53:49] sendMessage response: {"ok":true,"result":{"message_id":7016,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038828,"text":"\u2705 FinoviaPay Virtual Card Request Submitted\n\nDear Valued Customer,\n\nYour request for a new Virtual Card has been successfully received and is currently under review by our Card Operations Department.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\ud83d\udccc Request Status: Pending Approval\n\ud83d\udd10 Reference ID: FNP-VC-260424-46JFU28T\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nOur team is carefully reviewing your request to ensure compliance with security and usage policies.\n\n\u23f1 Estimated Processing Time:\nWithin 24 to 48 hours\n\n\u26a0\ufe0f Important:\n\u2022 You cannot submit another request while this one is under review\n\u2022 You will be notified instantly once your card is approved\n\nIf you need assistance, please contact our support team.\n\nThank you for choosing FinoviaPay.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nFinoviaPay Card Operations\nWorldwide Digital Banking","entities":[{"offset":2,"length":41,"type":"bold"},{"offset":228,"length":15,"type":"bold"},{"offset":264,"length":13,"type":"bold"},{"offset":429,"length":26,"type":"bold"},{"offset":482,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee0 Manage My Card","callback_data":"virtual_card_manage_current"}],[{"text":"\ud83d\udce9 Contact Support","callback_data":"virtual_card_support"}],[{"text":"\ud83d\udd19 Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 13:53:53] BOT HIT webhook request received
[2026-04-24 13:53:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:53:54] sendMessage response: {"ok":true,"result":{"message_id":7017,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038834,"text":"\ud83d\udee0 Manage Current Virtual Card\n\nUse this secure panel to review your card information, available limit, transaction history, freeze/unfreeze status, limit settings, or request support from Card Operations.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"virtual_card_my_card"}],[{"text":"\ud83d\uddd1 Delete Current Card","callback_data":"virtual_card_delete_current"}],[{"text":"\u2744\ufe0f Freeze / Unfreeze Card","callback_data":"virtual_card_freeze_unfreeze"}],[{"text":"\ud83d\udcca Card Limit","callback_data":"virtual_card_limit"}],[{"text":"\ud83c\udd98 Help / Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 13:53:56] BOT HIT webhook request received
[2026-04-24 13:53:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:53:57] sendMessage response: {"ok":true,"result":{"message_id":7018,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038837,"text":"\ud83d\udcb3 My Card\n\nSelect the information you would like to review for your current FinoviaPay virtual card.","entities":[{"offset":3,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2139\ufe0f Card Info","callback_data":"virtual_card_info"}],[{"text":"\ud83d\udcb6 Available Limit","callback_data":"virtual_card_available_limit"}],[{"text":"\ud83d\udcdc Transaction History","callback_data":"virtual_card_transaction_history"}],[{"text":"\u21a9\ufe0f Back to Manage Current Card","callback_data":"virtual_card_manage_current"}]]}}}
[2026-04-24 13:54:29] BOT HIT webhook request received
[2026-04-24 13:54:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:54:30] sendMessage response: {"ok":true,"result":{"message_id":7019,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038870,"text":"\ud83d\udcb3 My Virtual Card\n\nNo active virtual card is currently assigned to your verified FinoviaPay account.\n\nPlease tap Create a New Virtual Card to continue your secure virtual card request.","entities":[{"offset":3,"length":15,"type":"bold"},{"offset":114,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 13:55:58] BOT HIT webhook request received
[2026-04-24 13:55:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:55:59] sendMessage response: {"ok":true,"result":{"message_id":7020,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777038959,"text":"\ud83d\udcb3 My Virtual Card\n\nNo active virtual card is currently assigned to your verified FinoviaPay account.\n\nPlease tap Create a New Virtual Card to continue your secure virtual card request.","entities":[{"offset":3,"length":15,"type":"bold"},{"offset":114,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 13:56:49] BOT HIT webhook request received
[2026-04-24 13:56:49] BOT HIT webhook request received
[2026-04-24 13:56:50] BOT HIT webhook request received
[2026-04-24 13:56:50] BOT HIT webhook request received
[2026-04-24 13:56:50] BOT HIT webhook request received
[2026-04-24 13:56:52] BOT HIT webhook request received
[2026-04-24 13:56:53] sendMessage response: {"ok":true,"result":{"message_id":7027,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777039012,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-24 13:56:56] BOT HIT webhook request received
[2026-04-24 13:56:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:56:57] sendMessage response: {"ok":true,"result":{"message_id":7028,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777039017,"text":"\ud83c\udf96\ufe0f FinoviaPay Premium Support Centre\n\nPlease choose your preferred service channel below for banking assistance, priority guidance, or support ticket submission.","entities":[{"offset":4,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcac Live Support Desk","callback_data":"support_help_live_chat"}],[{"text":"\ud83c\udfab Open Support Ticket","callback_data":"support_help_create_ticket"}],[{"text":"\ud83d\udce9 General Banking Guidance","callback_data":"support_help_live_chat"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 13:57:00] BOT HIT webhook request received
[2026-04-24 13:57:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:57:01] sendMessage response: {"ok":true,"result":{"message_id":7029,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777039021,"text":"To create your support ticket, please enter your full name."}}
[2026-04-24 13:57:06] BOT HIT webhook request received
[2026-04-24 13:57:06] sendMessage response: {"ok":true,"result":{"message_id":7031,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777039026,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-04-24 13:57:21] BOT HIT webhook request received
[2026-04-24 13:57:21] sendMessage response: {"ok":true,"result":{"message_id":7033,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777039041,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-24 13:57:23] BOT HIT webhook request received
[2026-04-24 13:57:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:57:24] sendMessage response: {"ok":true,"result":{"message_id":7034,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777039044,"text":"\ud83c\udf96\ufe0f FinoviaPay Premium Support Centre\n\nPlease choose your preferred service channel below for banking assistance, priority guidance, or support ticket submission.","entities":[{"offset":4,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcac Live Support Desk","callback_data":"support_help_live_chat"}],[{"text":"\ud83c\udfab Open Support Ticket","callback_data":"support_help_create_ticket"}],[{"text":"\ud83d\udce9 General Banking Guidance","callback_data":"support_help_live_chat"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 13:57:25] BOT HIT webhook request received
[2026-04-24 13:57:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 13:57:26] sendMessage response: {"ok":true,"result":{"message_id":7035,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777039046,"text":"To create your support ticket, please enter your full name."}}
[2026-04-24 13:57:32] BOT HIT webhook request received
[2026-04-24 13:57:32] sendMessage response: {"ok":true,"result":{"message_id":7037,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777039052,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-04-24 13:57:35] BOT HIT webhook request received
[2026-04-24 13:57:35] sendMessage response: {"ok":true,"result":{"message_id":7039,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777039055,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-04-24 13:57:47] BOT HIT webhook request received
[2026-04-24 13:57:47] sendMessage response: {"ok":true,"result":{"message_id":7041,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777039067,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-04-24 13:57:57] BOT HIT webhook request received
[2026-04-24 13:57:58] sendMessage response: {"ok":true,"result":{"message_id":7043,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777039078,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-04-24 13:58:31] BOT HIT webhook request received
[2026-04-24 13:58:31] sendMessage response: {"ok":true,"result":{"message_id":7045,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777039111,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKT90F98533\nFull Name: Abdul Hanan\nEmail: abdhannanhussain@gmail.com\nContact Number: +923211293973\nSubject: Account Access problem\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":105,"length":26,"type":"email"},{"offset":148,"length":13,"type":"phone_number"}]}}
[2026-04-24 13:58:32] sendMessage response: {"ok":true,"result":{"message_id":7046,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777039112,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 15:21:31] BOT HIT webhook request received
[2026-04-24 15:21:33] sendMessage response: {"ok":true,"result":{"message_id":7048,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777044093,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-24 15:21:35] BOT HIT webhook request received
[2026-04-24 15:21:35] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 15:21:36] sendMessage response: {"ok":true,"result":{"message_id":7049,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777044096,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-24 15:21:47] BOT HIT webhook request received
[2026-04-24 15:21:48] sendMessage response: {"ok":true,"result":{"message_id":7051,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777044108,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-24 15:21:52] BOT HIT webhook request received
[2026-04-24 15:21:52] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-24 15:21:52] DOB verification blocked match=no
[2026-04-24 15:21:52] DOB verification active/general match=yes user_id=25 status=active
[2026-04-24 15:21:52] sendMessage response: {"ok":true,"result":{"message_id":7053,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777044112,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 15:22:11] BOT HIT webhook request received
[2026-04-24 15:22:12] sendMessage response: {"ok":true,"result":{"message_id":7055,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777044132,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-24 15:22:12] sendMessage response: {"ok":true,"result":{"message_id":7056,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777044132,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-24 15:22:23] BOT HIT webhook request received
[2026-04-24 15:22:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 15:22:24] sendMessage response: {"ok":true,"result":{"message_id":7057,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777044144,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nYou currently have an active direct communication from an authorised FinoviaPay officer.\n\nReference\nFP-DM-000008\n\nDepartment\nCard Control Department\n\nOfficer\nKomal Haider\n\nStatus\nOpen\n\nLast Update\n24 Apr 2026 08:36\n\nYou may review the conversation history or send your secure reply using the options below.","entities":[{"offset":3,"length":38,"type":"bold"},{"offset":133,"length":9,"type":"bold"},{"offset":157,"length":10,"type":"bold"},{"offset":193,"length":7,"type":"bold"},{"offset":215,"length":6,"type":"bold"},{"offset":228,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 15:22:33] BOT HIT webhook request received
[2026-04-24 15:22:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 15:22:35] sendMessage response: {"ok":true,"result":{"message_id":7058,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777044154,"text":"\ud83d\udcc4 Active Direct Communication\n\nReference: FP-DM-000008\nDepartment: Card Control Department\nOfficer: Komal Haider\n\nRecent Messages\n\n\u2022 Officer \u2014 24 Apr 2026 08:36\nDear Customer,\n\nMy name is Komal Haider (Officer ID: FNP-KH-58231), aur main FinoviaPay Headquarters ke Card Control Department se aap se rabta kar rahi hun.\n\nUmeed hai aap khairiyat se hon.\n\nYeh inform kiya jata hai ke aap ka Physical Card (ending in ****5309) hamare office se courier company ki taraf se successfully pick-up kar liya gaya hai.\n\nNext 48 working hours ke andar aap ko system ki taraf se automatic notification receive ho jaye gi jisme aap ka tracking code hoga. Is tracking code ke zariye aap apne card ko live track kar sakte hain ke woh iss waqt kahan hai aur kab tak aap ko deliver ho jaye ga.\n\nAgar aap ko kisi bhi qisam ki madad darkar ho, to aap hum se rabta kar sakte hain.\n\nShukriya FinoviaPay par bharosa karne ka.\n\nKind regards,\nKomal Haider\nOfficer ID: FNP-KH-58231\nCard Control Department\nFinoviaPay","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":32,"length":10,"type":"bold"},{"offset":56,"length":11,"type":"bold"},{"offset":92,"length":8,"type":"bold"},{"offset":115,"length":15,"type":"bold"},{"offset":134,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-04-24 15:27:14] BOT HIT webhook request received
[2026-04-24 15:27:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 15:27:15] sendMessage response: {"ok":true,"result":{"message_id":7059,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777044435,"text":"\u2709\ufe0f Reply to FinoviaPay Officer\n\nPlease type your message below. Your reply will be securely delivered to the assigned FinoviaPay department.\n\nReference: FP-DM-000008","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":142,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-04-24 15:28:06] BOT HIT webhook request received
[2026-04-24 15:28:07] sendMessage response: {"ok":true,"result":{"message_id":7061,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777044487,"text":"\u2705 Secure Reply Sent\n\nYour message has been securely delivered to the assigned FinoviaPay officer.\n\nYou may return to the direct communication section at any time to review this conversation.","entities":[{"offset":2,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 15:49:20] BOT HIT webhook request received
[2026-04-24 15:49:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 15:49:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 15:49:22] sendMessage response: {"ok":true,"result":{"message_id":7062,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777045761,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to your secure card services center. From here you can manage FinoviaPay physical and virtual card products through a protected banking menu.\n\nPlease select Card Management to continue.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":194,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Card Management","callback_data":"ticket_card_type_management"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 15:49:30] BOT HIT webhook request received
[2026-04-24 15:49:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 15:49:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 15:49:32] sendMessage response: {"ok":true,"result":{"message_id":7063,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777045772,"text":"\ud83c\udfe6 FinoviaPay Card Management\n\nManage your FinoviaPay cards from one secure place. You may review physical card services or continue to the virtual card banking panel.\n\nPlease select the card product you would like to manage.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83d\udcbb Virtual Card","callback_data":"ticket_card_type_virtual_menu"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-24 15:49:53] BOT HIT webhook request received
[2026-04-24 15:49:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 15:49:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 15:49:55] sendMessage response: {"ok":true,"result":{"message_id":7064,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777045795,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate, review and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou can generate a new virtual card, check your current card profile, review available limits, view transaction history, freeze or unfreeze the card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-24 15:51:10] BOT HIT webhook request received
[2026-04-24 15:51:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 15:51:11] sendMessage response: {"ok":true,"result":{"message_id":7065,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777045871,"text":"\ud83d\udee0 Manage Current Virtual Card\n\nUse this secure panel to review your card information, available limit, transaction history, freeze/unfreeze status, limit settings, or request support from Card Operations.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"virtual_card_my_card"}],[{"text":"\ud83d\uddd1 Delete Current Card","callback_data":"virtual_card_delete_current"}],[{"text":"\u2744\ufe0f Freeze / Unfreeze Card","callback_data":"virtual_card_freeze_unfreeze"}],[{"text":"\ud83d\udcca Card Limit","callback_data":"virtual_card_limit"}],[{"text":"\ud83c\udd98 Help / Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 15:51:24] BOT HIT webhook request received
[2026-04-24 15:51:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 15:51:25] sendMessage response: {"ok":true,"result":{"message_id":7066,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777045885,"text":"\ud83d\udcb3 My Virtual Card\n\nNo active virtual card is currently assigned to your verified FinoviaPay account.\n\nPlease tap Create a New Virtual Card to continue your secure virtual card request.","entities":[{"offset":3,"length":15,"type":"bold"},{"offset":114,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 15:51:30] BOT HIT webhook request received
[2026-04-24 15:51:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 15:51:31] sendMessage response: {"ok":true,"result":{"message_id":7067,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777045891,"text":"\ud83d\udcb3 My Card\n\nSelect the information you would like to review for your current FinoviaPay virtual card.","entities":[{"offset":3,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2139\ufe0f Card Info","callback_data":"virtual_card_info"}],[{"text":"\ud83d\udcb6 Available Limit","callback_data":"virtual_card_available_limit"}],[{"text":"\ud83d\udcdc Transaction History","callback_data":"virtual_card_transaction_history"}],[{"text":"\u21a9\ufe0f Back to Manage Current Card","callback_data":"virtual_card_manage_current"}]]}}}
[2026-04-24 15:51:42] BOT HIT webhook request received
[2026-04-24 15:51:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 15:51:43] sendMessage response: {"ok":true,"result":{"message_id":7068,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777045903,"text":"\ud83d\udcb3 My Virtual Card\n\nNo active virtual card is currently assigned to your verified FinoviaPay account.\n\nPlease tap Create a New Virtual Card to continue your secure virtual card request.","entities":[{"offset":3,"length":15,"type":"bold"},{"offset":114,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 15:55:04] BOT HIT webhook request received
[2026-04-24 15:55:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 15:55:05] sendMessage response: {"ok":true,"result":{"message_id":7069,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777046105,"text":"\ud83d\udcc4 Active Direct Communication\n\nReference: FP-DM-000008\nDepartment: Card Control Department\nOfficer: Komal Haider\n\nRecent Messages\n\n\u2022 Officer \u2014 24 Apr 2026 08:36\nDear Customer,\n\nMy name is Komal Haider (Officer ID: FNP-KH-58231), aur main FinoviaPay Headquarters ke Card Control Department se aap se rabta kar rahi hun.\n\nUmeed hai aap khairiyat se hon.\n\nYeh inform kiya jata hai ke aap ka Physical Card (ending in ****5309) hamare office se courier company ki taraf se successfully pick-up kar liya gaya hai.\n\nNext 48 working hours ke andar aap ko system ki taraf se automatic notification receive ho jaye gi jisme aap ka tracking code hoga. Is tracking code ke zariye aap apne card ko live track kar sakte hain ke woh iss waqt kahan hai aur kab tak aap ko deliver ho jaye ga.\n\nAgar aap ko kisi bhi qisam ki madad darkar ho, to aap hum se rabta kar sakte hain.\n\nShukriya FinoviaPay par bharosa karne ka.\n\nKind regards,\nKomal Haider\nOfficer ID: FNP-KH-58231\nCard Control Department\nFinoviaPay\n\n\u2022 You \u2014 24 Apr 2026 11:28\nCard Delivery Timeline Inquiry \nRef: FP-DM-000008 \nOfficer: Komal Haider | ID: FNP-KH-58231 \n \nSalam, \n \nAapke message ke mutabiq mera Physical Card ending in **5309 courier company ki taraf se pick-up ho chuka hai. \n \nMujhe ye confirm karna hai \nShipment ke liye nikalne ke baad maximum kitne working days me card customer tak pohnch jata hai? \n \nShukriya","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":32,"length":10,"type":"bold"},{"offset":56,"length":11,"type":"bold"},{"offset":92,"length":8,"type":"bold"},{"offset":115,"length":15,"type":"bold"},{"offset":134,"length":7,"type":"bold"},{"offset":995,"length":3,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-04-24 15:57:08] BOT HIT webhook request received
[2026-04-24 15:57:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 15:57:09] sendMessage response: {"ok":true,"result":{"message_id":7070,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777046229,"text":"\u2709\ufe0f Reply to FinoviaPay Officer\n\nPlease type your message below. Your reply will be securely delivered to the assigned FinoviaPay department.\n\nReference: FP-DM-000008","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":142,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-04-24 15:58:10] BOT HIT webhook request received
[2026-04-24 15:58:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 15:58:11] sendMessage response: {"ok":true,"result":{"message_id":7071,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777046291,"text":"\ud83d\udcb3 My Virtual Card\n\nNo active virtual card is currently assigned to your verified FinoviaPay account.\n\nPlease tap Create a New Virtual Card to continue your secure virtual card request.","entities":[{"offset":3,"length":15,"type":"bold"},{"offset":114,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 16:10:21] BOT HIT webhook request received
[2026-04-24 16:10:21] sendMessage response: {"ok":true,"result":{"message_id":7073,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777047021,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-24 16:10:23] BOT HIT webhook request received
[2026-04-24 16:10:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 16:10:24] sendMessage response: {"ok":true,"result":{"message_id":7074,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777047023,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-24 16:10:36] BOT HIT webhook request received
[2026-04-24 16:10:37] sendMessage response: {"ok":true,"result":{"message_id":7076,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777047036,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-24 16:10:40] BOT HIT webhook request received
[2026-04-24 16:10:40] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-24 16:10:40] DOB verification blocked match=no
[2026-04-24 16:10:40] DOB verification active/general match=yes user_id=25 status=active
[2026-04-24 16:10:40] sendMessage response: {"ok":true,"result":{"message_id":7078,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777047040,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 16:11:05] BOT HIT webhook request received
[2026-04-24 16:11:06] sendMessage response: {"ok":true,"result":{"message_id":7080,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777047066,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-24 16:11:06] sendMessage response: {"ok":true,"result":{"message_id":7081,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777047066,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-24 16:11:11] BOT HIT webhook request received
[2026-04-24 16:11:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 16:11:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 16:11:12] sendMessage response: {"ok":true,"result":{"message_id":7082,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777047072,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to your secure card services center. From here you can manage FinoviaPay physical and virtual card products through a protected banking menu.\n\nPlease select Card Management to continue.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":194,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Card Management","callback_data":"ticket_card_type_management"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 16:11:15] BOT HIT webhook request received
[2026-04-24 16:11:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 16:11:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 16:11:16] sendMessage response: {"ok":true,"result":{"message_id":7083,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777047076,"text":"\ud83c\udfe6 FinoviaPay Card Management\n\nManage your FinoviaPay cards from one secure place. You may review physical card services or continue to the virtual card banking panel.\n\nPlease select the card product you would like to manage.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83d\udcbb Virtual Card","callback_data":"ticket_card_type_virtual_menu"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-24 16:11:18] BOT HIT webhook request received
[2026-04-24 16:11:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 16:11:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 16:11:20] sendMessage response: {"ok":true,"result":{"message_id":7084,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777047079,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate, review and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou can generate a new virtual card, check your current card profile, review available limits, view transaction history, freeze or unfreeze the card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-24 16:11:31] BOT HIT webhook request received
[2026-04-24 16:11:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 16:11:32] sendMessage response: {"ok":true,"result":{"message_id":7085,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777047092,"text":"\ud83d\udee0 Manage Current Virtual Card\n\nUse this secure panel to review your card information, available limit, transaction history, freeze/unfreeze status, limit settings, or request support from Card Operations.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"virtual_card_my_card"}],[{"text":"\ud83d\uddd1 Delete Current Card","callback_data":"virtual_card_delete_current"}],[{"text":"\u2744\ufe0f Freeze / Unfreeze Card","callback_data":"virtual_card_freeze_unfreeze"}],[{"text":"\ud83d\udcca Card Limit","callback_data":"virtual_card_limit"}],[{"text":"\ud83c\udd98 Help / Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 16:11:39] BOT HIT webhook request received
[2026-04-24 16:11:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 16:11:40] sendMessage response: {"ok":true,"result":{"message_id":7086,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777047100,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou may request a new virtual card, review your current card, check available limits, view transaction history, freeze/unfreeze your card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udeab New Request Disabled (Pending Review)","callback_data":"virtual_card_pending_review"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-24 16:20:04] BOT HIT webhook request received
[2026-04-24 16:20:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 16:20:05] sendMessage response: {"ok":true,"result":{"message_id":7087,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777047605,"text":"\ud83d\udcb3 My Virtual Card\n\nNo active virtual card is currently assigned to your verified FinoviaPay account.\n\nPlease tap Create a New Virtual Card to continue your secure virtual card request.","entities":[{"offset":3,"length":15,"type":"bold"},{"offset":114,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 16:20:13] BOT HIT webhook request received
[2026-04-24 16:20:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 16:20:15] sendMessage response: {"ok":true,"result":{"message_id":7088,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777047614,"text":"\u23f3 FinoviaPay Virtual Card Request\n\nDear Valued Customer,\n\nYour request for a new Virtual Card is currently under review by our Card Operations Department.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\ud83d\udccc Request Status: Pending Approval\n\ud83d\udd10 Reference ID: FNP-VC-260415-D2KTG5D8\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nOur team is carefully reviewing your request to ensure compliance with security and usage policies.\n\n\u23f1 Estimated Processing Time:\nWithin 24 to 48 hours\n\n\u26a0\ufe0f Important:\n\u2022 You cannot submit another request while this one is under review\n\u2022 You will be notified instantly once your card is approved\n\nIf you need assistance, please contact our support team.\n\nThank you for choosing FinoviaPay.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nFinoviaPay Card Operations\nWorldwide Digital Banking","entities":[{"offset":2,"length":31,"type":"bold"},{"offset":183,"length":15,"type":"bold"},{"offset":219,"length":13,"type":"bold"},{"offset":384,"length":26,"type":"bold"},{"offset":437,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee0 Manage My Card","callback_data":"virtual_card_manage_current"}],[{"text":"\ud83d\udce9 Contact Support","callback_data":"virtual_card_support"}],[{"text":"\ud83d\udd19 Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 16:20:44] BOT HIT webhook request received
[2026-04-24 16:20:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 16:20:45] sendMessage response: {"ok":true,"result":{"message_id":7089,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777047645,"text":"\ud83c\udd98 FinoviaPay Card Support\n\nPlease describe your Virtual Card issue in one message. Our Card Operations Support team will review your request and respond accordingly.","entities":[{"offset":3,"length":23,"type":"bold"}]}}
[2026-04-24 17:50:24] BOT HIT webhook request received
[2026-04-24 17:50:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 17:50:25] sendMessage response: {"ok":true,"result":{"message_id":7098,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777053025,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-24 17:50:29] BOT HIT webhook request received
[2026-04-24 17:50:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 17:50:30] sendMessage response: {"ok":true,"result":{"message_id":7099,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777053030,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-24 21:51:12] BOT HIT webhook request received
[2026-04-24 21:51:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 21:51:13] sendMessage response: {"ok":true,"result":{"message_id":7101,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777067472,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-24 21:51:25] BOT HIT webhook request received
[2026-04-24 21:51:26] sendMessage response: {"ok":true,"result":{"message_id":7103,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777067486,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-24 21:51:27] BOT HIT webhook request received
[2026-04-24 21:51:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 21:51:28] sendMessage response: {"ok":true,"result":{"message_id":7104,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777067488,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-24 21:51:33] BOT HIT webhook request received
[2026-04-24 21:51:33] sendMessage response: {"ok":true,"result":{"message_id":7106,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777067493,"text":"The mobile number you entered could not be matched with our registered system records.\n\nPlease review your number carefully and try again.\n\nIf you would still like to speak with one of our banker officers, please select the option below.","reply_markup":{"inline_keyboard":[[{"text":"Try Again","callback_data":"retry_mobile"},{"text":"Talk to Banker Officer","callback_data":"talk_to_agent_unverified"}]]}}}
[2026-04-24 21:51:37] BOT HIT webhook request received
[2026-04-24 21:51:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 21:51:38] sendMessage response: {"ok":true,"result":{"message_id":7107,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777067497,"text":"Please re-enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":106,"length":12,"type":"phone_number"}]}}
[2026-04-24 21:51:45] BOT HIT webhook request received
[2026-04-24 21:51:46] sendMessage response: {"ok":true,"result":{"message_id":7109,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777067506,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-24 21:51:50] BOT HIT webhook request received
[2026-04-24 21:51:50] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-24 21:51:50] DOB verification blocked match=no
[2026-04-24 21:51:50] DOB verification active/general match=yes user_id=5 status=active
[2026-04-24 21:51:51] sendMessage response: {"ok":true,"result":{"message_id":7111,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777067511,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 22:19:06] BOT HIT webhook request received
[2026-04-24 22:19:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 22:19:07] sendMessage response: {"ok":true,"result":{"message_id":7112,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777069147,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-24 22:19:15] BOT HIT webhook request received
[2026-04-24 22:19:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 22:19:17] sendMessage response: {"ok":true,"result":{"message_id":7113,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777069157,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-24 23:42:35] BOT HIT webhook request received
[2026-04-24 23:42:35] sendMessage response: {"ok":true,"result":{"message_id":7115,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777074155,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-24 23:42:37] BOT HIT webhook request received
[2026-04-24 23:42:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 23:42:38] sendMessage response: {"ok":true,"result":{"message_id":7116,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777074158,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-24 23:42:52] BOT HIT webhook request received
[2026-04-24 23:42:53] sendMessage response: {"ok":true,"result":{"message_id":7118,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777074173,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-24 23:42:56] BOT HIT webhook request received
[2026-04-24 23:42:56] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-24 23:42:56] DOB verification blocked match=no
[2026-04-24 23:42:56] DOB verification active/general match=yes user_id=25 status=active
[2026-04-24 23:42:57] sendMessage response: {"ok":true,"result":{"message_id":7120,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777074177,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 23:43:39] BOT HIT webhook request received
[2026-04-24 23:43:40] sendMessage response: {"ok":true,"result":{"message_id":7122,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777074219,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-24 23:43:40] sendMessage response: {"ok":true,"result":{"message_id":7123,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777074220,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-24 23:43:53] BOT HIT webhook request received
[2026-04-24 23:43:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 23:43:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 23:43:54] sendMessage response: {"ok":true,"result":{"message_id":7124,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777074234,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to your secure card services center. From here you can manage FinoviaPay physical and virtual card products through a protected banking menu.\n\nPlease select Card Management to continue.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":194,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Card Management","callback_data":"ticket_card_type_management"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-24 23:44:20] BOT HIT webhook request received
[2026-04-24 23:44:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 23:44:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 23:44:22] sendMessage response: {"ok":true,"result":{"message_id":7125,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777074261,"text":"\ud83c\udfe6 FinoviaPay Card Management\n\nManage your FinoviaPay cards from one secure place. You may review physical card services or continue to the virtual card banking panel.\n\nPlease select the card product you would like to manage.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83d\udcbb Virtual Card","callback_data":"ticket_card_type_virtual_menu"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-24 23:44:26] BOT HIT webhook request received
[2026-04-24 23:44:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 23:44:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 23:44:27] sendMessage response: {"ok":true,"result":{"message_id":7126,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777074267,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate, review and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou can generate a new virtual card, check your current card profile, review available limits, view transaction history, freeze or unfreeze the card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-24 23:45:03] BOT HIT webhook request received
[2026-04-24 23:45:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 23:45:04] sendMessage response: {"ok":true,"result":{"message_id":7127,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777074304,"text":"\ud83d\udee0 Manage Current Virtual Card\n\nUse this secure panel to review your card information, available limit, transaction history, freeze/unfreeze status, limit settings, or request support from Card Operations.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"virtual_card_my_card"}],[{"text":"\ud83d\uddd1 Delete Current Card","callback_data":"virtual_card_delete_current"}],[{"text":"\u2744\ufe0f Freeze / Unfreeze Card","callback_data":"virtual_card_freeze_unfreeze"}],[{"text":"\ud83d\udcca Card Limit","callback_data":"virtual_card_limit"}],[{"text":"\ud83c\udd98 Help / Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 23:45:39] BOT HIT webhook request received
[2026-04-24 23:45:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 23:45:40] sendMessage response: {"ok":true,"result":{"message_id":7128,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777074339,"text":"\ud83d\udcb3 My Virtual Card\n\nNo active virtual card is currently assigned to your verified FinoviaPay account.\n\nPlease tap Create a New Virtual Card to continue your secure virtual card request.","entities":[{"offset":3,"length":15,"type":"bold"},{"offset":114,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 23:47:45] BOT HIT webhook request received
[2026-04-24 23:47:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 23:47:46] sendMessage response: {"ok":true,"result":{"message_id":7129,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777074466,"text":"\ud83d\udcb3 My Virtual Card\n\nNo active virtual card is currently assigned to your verified FinoviaPay account.\n\nPlease tap Create a New Virtual Card to continue your secure virtual card request.","entities":[{"offset":3,"length":15,"type":"bold"},{"offset":114,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-24 23:55:20] BOT HIT webhook request received
[2026-04-24 23:55:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-24 23:55:21] sendMessage response: {"ok":true,"result":{"message_id":7131,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777074921,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-25 00:14:32] BOT HIT webhook request received
[2026-04-25 00:14:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:14:33] sendMessage response: {"ok":true,"result":{"message_id":7132,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777076073,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-04-25 00:25:04] BOT HIT webhook request received
[2026-04-25 00:25:04] sendMessage response: {"ok":true,"result":{"message_id":7134,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777076704,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-25 00:25:06] BOT HIT webhook request received
[2026-04-25 00:25:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:25:07] sendMessage response: {"ok":true,"result":{"message_id":7135,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777076707,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-25 00:26:15] BOT HIT webhook request received
[2026-04-25 00:26:15] sendMessage response: {"ok":true,"result":{"message_id":7137,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777076775,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-25 00:26:24] BOT HIT webhook request received
[2026-04-25 00:26:24] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-25 00:26:24] DOB verification blocked match=no
[2026-04-25 00:26:24] DOB verification active/general match=yes user_id=5 status=active
[2026-04-25 00:26:24] sendMessage response: {"ok":true,"result":{"message_id":7139,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777076784,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-25 00:26:45] BOT HIT webhook request received
[2026-04-25 00:26:46] sendMessage response: {"ok":true,"result":{"message_id":7141,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777076806,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-25 00:26:46] sendMessage response: {"ok":true,"result":{"message_id":7142,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777076806,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-25 00:27:06] BOT HIT webhook request received
[2026-04-25 00:27:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:27:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:27:08] sendMessage response: {"ok":true,"result":{"message_id":7143,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777076828,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to your secure card services center. From here you can manage FinoviaPay physical and virtual card products through a protected banking menu.\n\nPlease select Card Management to continue.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":194,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Card Management","callback_data":"ticket_card_type_management"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-25 00:27:09] BOT HIT webhook request received
[2026-04-25 00:27:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:27:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:27:10] sendMessage response: {"ok":true,"result":{"message_id":7144,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777076830,"text":"\ud83c\udfe6 FinoviaPay Card Management\n\nManage your FinoviaPay cards from one secure place. You may review physical card services or continue to the virtual card banking panel.\n\nPlease select the card product you would like to manage.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83d\udcbb Virtual Card","callback_data":"ticket_card_type_virtual_menu"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-25 00:27:13] BOT HIT webhook request received
[2026-04-25 00:27:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:27:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:27:14] sendMessage response: {"ok":true,"result":{"message_id":7145,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777076834,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-25 00:27:16] BOT HIT webhook request received
[2026-04-25 00:27:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:27:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:27:18] sendMessage response: {"ok":true,"result":{"message_id":7146,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777076838,"text":"\ud83d\udcb3 My Physical Card\n\n\u250f\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2513\n\u2503  FINOVIAPAY DIGITAL BANKING   \u2503\n\u2503  VISA SIGNATURE               \u2503\n\u2503                                \u2503\n\u2503  \u2022\u2022\u2022\u2022  \u2022\u2022\u2022\u2022  \u2503\n\u2503                                \u2503\n\u2503  CARD HOLDER                   \u2503\n\u2503  ZSI AMAZON LOGISTICS LLC    \u2503\n\u2503                                \u2503\n\u2503  PLAN   GOLD \ud83e\ude99           \u2503\n\u2503  STATUS APPROVED            \u2503\n\u2503                                \u2503\n\u2503  REF FNP-CARD-260316-YWQNG6   \u2503\n\u2517\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u251b\nCard Holder\nZSI Amazon Logistics LLC\n\nCard Plan\nGold \ud83e\ude99\n\nCurrent Card Status\nApproved\n\nDelivery Date\nNot Available Yet\n\nCard Shipped By\nNot Available Yet\n\nPlease select your card record below to review the complete banking details.","entities":[{"offset":3,"length":16,"type":"bold"},{"offset":21,"length":458,"type":"pre"},{"offset":480,"length":11,"type":"bold"},{"offset":518,"length":9,"type":"bold"},{"offset":537,"length":19,"type":"bold"},{"offset":567,"length":13,"type":"bold"},{"offset":600,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e Open Card Record 1","callback_data":"physical_card_view_2"}],[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}]]}}}
[2026-04-25 00:27:20] BOT HIT webhook request received
[2026-04-25 00:27:20] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:27:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:27:21] sendMessage response: {"ok":true,"result":{"message_id":7147,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777076841,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-25 00:27:23] BOT HIT webhook request received
[2026-04-25 00:27:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:27:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:27:24] sendMessage response: {"ok":true,"result":{"message_id":7148,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777076844,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to your secure card services center. From here you can manage FinoviaPay physical and virtual card products through a protected banking menu.\n\nPlease select Card Management to continue.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":194,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Card Management","callback_data":"ticket_card_type_management"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-25 00:27:26] BOT HIT webhook request received
[2026-04-25 00:27:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:27:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:27:27] sendMessage response: {"ok":true,"result":{"message_id":7149,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777076847,"text":"\ud83c\udfe6 FinoviaPay Card Management\n\nManage your FinoviaPay cards from one secure place. You may review physical card services or continue to the virtual card banking panel.\n\nPlease select the card product you would like to manage.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83d\udcbb Virtual Card","callback_data":"ticket_card_type_virtual_menu"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-25 00:27:28] BOT HIT webhook request received
[2026-04-25 00:27:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:27:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:27:30] sendMessage response: {"ok":true,"result":{"message_id":7150,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777076850,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate, review and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou can generate a new virtual card, check your current card profile, review available limits, view transaction history, freeze or unfreeze the card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-25 00:27:31] BOT HIT webhook request received
[2026-04-25 00:27:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:27:32] sendMessage response: {"ok":true,"result":{"message_id":7151,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777076852,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou may request a new virtual card, review your current card, check available limits, view transaction history, freeze/unfreeze your card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-25 00:27:35] BOT HIT webhook request received
[2026-04-25 00:27:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:27:36] sendMessage response: {"ok":true,"result":{"message_id":7152,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777076856,"text":"\u2795 Create a New Virtual Card\n\nFinoviaPay virtual cards are issued through a secure Card Operations review process.\n\nBefore you continue\n\u2022 A valid European mobile number is required for secure 3D verification.\n\u2022 Your request may be reviewed by the Card Operations Department.\n\u2022 Card limits and availability are assigned after approval.\n\u2022 You must use the card only for lawful, verified, and approved online payments.\n\nTap Continue to start your virtual card request.","entities":[{"offset":2,"length":25,"type":"bold"},{"offset":115,"length":19,"type":"bold"},{"offset":420,"length":8,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Continue","callback_data":"virtual_card_create_start"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-25 00:27:38] BOT HIT webhook request received
[2026-04-25 00:27:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:27:39] sendMessage response: {"ok":true,"result":{"message_id":7153,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777076858,"text":"\u2705 European Mobile Number Already Verified\n\nFor security, we will use your saved European mobile number ending with 3444 for 3D verification.\n\n\ud83d\udcca Expected Weekly Card Usage\n\nHow many times do you expect to use your virtual card per week?\n\nExample: 3 to 5 times per week","entities":[{"offset":2,"length":39,"type":"bold"},{"offset":115,"length":4,"type":"bold"},{"offset":145,"length":26,"type":"bold"},{"offset":247,"length":21,"type":"bold"}]}}
[2026-04-25 00:27:55] BOT HIT webhook request received
[2026-04-25 00:27:56] sendMessage response: {"ok":true,"result":{"message_id":7155,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777076876,"text":"\ud83d\udcb6 Expected Average Transaction Amount\n\nPlease enter the average amount you expect to spend per transaction.\n\nExample: EUR 25 or \u20ac50","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":119,"length":6,"type":"bold"},{"offset":129,"length":3,"type":"bold"}]}}
[2026-04-25 00:27:59] BOT HIT webhook request received
[2026-04-25 00:27:59] sendMessage response: {"ok":true,"result":{"message_id":7157,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777076879,"text":"\ud83c\udf0d Expected Usage Region / Currency\n\nPlease tell us where you expect to use the card and in which currency.\n\nExample: Spain, online shopping, EUR","entities":[{"offset":3,"length":32,"type":"bold"},{"offset":118,"length":27,"type":"bold"}]}}
[2026-04-25 00:28:03] BOT HIT webhook request received
[2026-04-25 00:28:03] sendMessage response: {"ok":true,"result":{"message_id":7159,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777076883,"text":"\u2705 FinoviaPay Virtual Card Request Submitted\n\nDear Valued Customer,\n\nYour request for a new Virtual Card has been successfully received and is currently under review by our Card Operations Department.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\ud83d\udccc Request Status: Pending Approval\n\ud83d\udd10 Reference ID: FNP-VC-260425-4NH58QNX\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nOur team is carefully reviewing your request to ensure compliance with security and usage policies.\n\n\u23f1 Estimated Processing Time:\nWithin 24 to 48 hours\n\n\u26a0\ufe0f Important:\n\u2022 You cannot submit another request while this one is under review\n\u2022 You will be notified instantly once your card is approved\n\nIf you need assistance, please contact our support team.\n\nThank you for choosing FinoviaPay.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nFinoviaPay Card Operations\nWorldwide Digital Banking","entities":[{"offset":2,"length":41,"type":"bold"},{"offset":228,"length":15,"type":"bold"},{"offset":264,"length":13,"type":"bold"},{"offset":429,"length":26,"type":"bold"},{"offset":482,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee0 Manage My Card","callback_data":"virtual_card_manage_current"}],[{"text":"\ud83d\udce9 Contact Support","callback_data":"virtual_card_support"}],[{"text":"\ud83d\udd19 Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-25 00:37:16] BOT HIT webhook request received
[2026-04-25 00:37:16] sendMessage response: {"ok":true,"result":{"message_id":7161,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777077436,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-25 00:37:36] BOT HIT webhook request received
[2026-04-25 00:37:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:37:36] sendMessage response: {"ok":true,"result":{"message_id":7162,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777077456,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-25 00:37:45] BOT HIT webhook request received
[2026-04-25 00:37:46] sendMessage response: {"ok":true,"result":{"message_id":7164,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777077466,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-25 00:37:51] BOT HIT webhook request received
[2026-04-25 00:37:51] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-25 00:37:51] DOB verification blocked match=no
[2026-04-25 00:37:51] DOB verification active/general match=yes user_id=5 status=active
[2026-04-25 00:37:52] sendMessage response: {"ok":true,"result":{"message_id":7166,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777077472,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-25 00:38:06] BOT HIT webhook request received
[2026-04-25 00:38:06] sendMessage response: {"ok":true,"result":{"message_id":7168,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777077486,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-25 00:38:07] sendMessage response: {"ok":true,"result":{"message_id":7169,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777077487,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-25 00:38:10] BOT HIT webhook request received
[2026-04-25 00:38:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:38:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:38:11] sendMessage response: {"ok":true,"result":{"message_id":7170,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777077491,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to your secure card services center. From here you can manage FinoviaPay physical and virtual card products through a protected banking menu.\n\nPlease select Card Management to continue.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":194,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Card Management","callback_data":"ticket_card_type_management"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-25 00:38:12] BOT HIT webhook request received
[2026-04-25 00:38:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:38:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:38:14] sendMessage response: {"ok":true,"result":{"message_id":7171,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777077494,"text":"\ud83c\udfe6 FinoviaPay Card Management\n\nManage your FinoviaPay cards from one secure place. You may review physical card services or continue to the virtual card banking panel.\n\nPlease select the card product you would like to manage.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83d\udcbb Virtual Card","callback_data":"ticket_card_type_virtual_menu"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-25 00:38:15] BOT HIT webhook request received
[2026-04-25 00:38:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:38:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:38:17] sendMessage response: {"ok":true,"result":{"message_id":7172,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777077497,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate, review and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou can generate a new virtual card, check your current card profile, review available limits, view transaction history, freeze or unfreeze the card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-25 00:38:19] BOT HIT webhook request received
[2026-04-25 00:38:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:38:20] sendMessage response: {"ok":true,"result":{"message_id":7173,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777077500,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou may request a new virtual card, review your current card, check available limits, view transaction history, freeze/unfreeze your card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-25 00:38:22] BOT HIT webhook request received
[2026-04-25 00:38:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:38:23] sendMessage response: {"ok":true,"result":{"message_id":7174,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777077503,"text":"\u2795 Create a New Virtual Card\n\nFinoviaPay virtual cards are issued through a secure Card Operations review process.\n\nBefore you continue\n\u2022 A valid European mobile number is required for secure 3D verification.\n\u2022 Your request may be reviewed by the Card Operations Department.\n\u2022 Card limits and availability are assigned after approval.\n\u2022 You must use the card only for lawful, verified, and approved online payments.\n\nTap Continue to start your virtual card request.","entities":[{"offset":2,"length":25,"type":"bold"},{"offset":115,"length":19,"type":"bold"},{"offset":420,"length":8,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Continue","callback_data":"virtual_card_create_start"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-25 00:38:25] BOT HIT webhook request received
[2026-04-25 00:38:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:38:26] sendMessage response: {"ok":true,"result":{"message_id":7175,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777077506,"text":"\u2705 European Mobile Number Already Verified\n\nFor security, we will use your saved European mobile number ending with 3444 for 3D verification.\n\n\ud83d\udcca Expected Weekly Card Usage\n\nHow many times do you expect to use your virtual card per week?\n\nExample: 3 to 5 times per week","entities":[{"offset":2,"length":39,"type":"bold"},{"offset":115,"length":4,"type":"bold"},{"offset":145,"length":26,"type":"bold"},{"offset":247,"length":21,"type":"bold"}]}}
[2026-04-25 00:38:31] BOT HIT webhook request received
[2026-04-25 00:38:31] sendMessage response: {"ok":true,"result":{"message_id":7177,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777077511,"text":"\ud83d\udcb6 Expected Average Transaction Amount\n\nPlease enter the average amount you expect to spend per transaction.\n\nExample: EUR 25 or \u20ac50","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":119,"length":6,"type":"bold"},{"offset":129,"length":3,"type":"bold"}]}}
[2026-04-25 00:38:38] BOT HIT webhook request received
[2026-04-25 00:38:38] sendMessage response: {"ok":true,"result":{"message_id":7179,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777077518,"text":"\ud83c\udf0d Expected Usage Region / Currency\n\nPlease tell us where you expect to use the card and in which currency.\n\nExample: Spain, online shopping, EUR","entities":[{"offset":3,"length":32,"type":"bold"},{"offset":118,"length":27,"type":"bold"}]}}
[2026-04-25 00:39:43] BOT HIT webhook request received
[2026-04-25 00:39:43] sendMessage response: {"ok":true,"result":{"message_id":7181,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777077583,"text":"\u2705 FinoviaPay Virtual Card Request Submitted\n\nDear Valued Customer,\n\nYour request for a new Virtual Card has been successfully received and is currently under review by our Card Operations Department.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\ud83d\udccc Request Status: Pending Approval\n\ud83d\udd10 Reference ID: FNP-VC-260425-S22SJEHL\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nOur team is carefully reviewing your request to ensure compliance with security and usage policies.\n\n\u23f1 Estimated Processing Time:\nWithin 24 to 48 hours\n\n\u26a0\ufe0f Important:\n\u2022 You cannot submit another request while this one is under review\n\u2022 You will be notified instantly once your card is approved\n\nIf you need assistance, please contact our support team.\n\nThank you for choosing FinoviaPay.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nFinoviaPay Card Operations\nWorldwide Digital Banking","entities":[{"offset":2,"length":41,"type":"bold"},{"offset":228,"length":15,"type":"bold"},{"offset":264,"length":13,"type":"bold"},{"offset":429,"length":26,"type":"bold"},{"offset":482,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee0 Manage My Card","callback_data":"virtual_card_manage_current"}],[{"text":"\ud83d\udce9 Contact Support","callback_data":"virtual_card_support"}],[{"text":"\ud83d\udd19 Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-25 00:41:25] BOT HIT webhook request received
[2026-04-25 00:41:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:41:26] sendMessage response: {"ok":true,"result":{"message_id":7183,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777077685,"text":"\ud83d\udee0 Manage Current Virtual Card\n\nUse this secure panel to review your card information, available limit, transaction history, freeze/unfreeze status, limit settings, or request support from Card Operations.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"virtual_card_my_card"}],[{"text":"\ud83d\uddd1 Delete Current Card","callback_data":"virtual_card_delete_current"}],[{"text":"\u2744\ufe0f Freeze / Unfreeze Card","callback_data":"virtual_card_freeze_unfreeze"}],[{"text":"\ud83d\udcca Card Limit","callback_data":"virtual_card_limit"}],[{"text":"\ud83c\udd98 Help / Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-25 00:41:29] BOT HIT webhook request received
[2026-04-25 00:41:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:41:30] sendMessage response: {"ok":true,"result":{"message_id":7184,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777077690,"text":"\ud83d\udcb3 My Card\n\nSelect the information you would like to review for your current FinoviaPay virtual card.","entities":[{"offset":3,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2139\ufe0f Card Info","callback_data":"virtual_card_info"}],[{"text":"\ud83d\udcb6 Available Limit","callback_data":"virtual_card_available_limit"}],[{"text":"\ud83d\udcdc Transaction History","callback_data":"virtual_card_transaction_history"}],[{"text":"\u21a9\ufe0f Back to Manage Current Card","callback_data":"virtual_card_manage_current"}]]}}}
[2026-04-25 00:41:32] BOT HIT webhook request received
[2026-04-25 00:41:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:41:33] sendMessage response: {"ok":true,"result":{"message_id":7185,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777077693,"text":"\ud83d\udcb3 My Virtual Card\n\nCard Label\nVirtual Card\n\nCard Brand\nVisa\n\nMasked Card Number\n\u2022\u2022\u2022\u2022 \u2022\u2022\u2022\u2022 \u2022\u2022\u2022\u2022 4242\n\nExpiry Date\n12/2028\n\nCard Status\nActive\n\nAvailable Limit\nEUR 50.00\n\nReference Code\nFNP-CARD-260425-4EC51520","entities":[{"offset":3,"length":15,"type":"bold"},{"offset":20,"length":10,"type":"bold"},{"offset":45,"length":10,"type":"bold"},{"offset":62,"length":18,"type":"bold"},{"offset":102,"length":11,"type":"bold"},{"offset":123,"length":11,"type":"bold"},{"offset":143,"length":15,"type":"bold"},{"offset":170,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb6 Available Limit","callback_data":"virtual_card_available_limit"}],[{"text":"\ud83d\udcdc Transaction History","callback_data":"virtual_card_transaction_history"}],[{"text":"\u21a9\ufe0f Back to My Card","callback_data":"virtual_card_my_card"}]]}}}
[2026-04-25 00:41:41] BOT HIT webhook request received
[2026-04-25 00:41:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:41:42] sendMessage response: {"ok":true,"result":{"message_id":7186,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777077702,"text":"\ud83d\udcb3 My Card\n\nSelect the information you would like to review for your current FinoviaPay virtual card.","entities":[{"offset":3,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2139\ufe0f Card Info","callback_data":"virtual_card_info"}],[{"text":"\ud83d\udcb6 Available Limit","callback_data":"virtual_card_available_limit"}],[{"text":"\ud83d\udcdc Transaction History","callback_data":"virtual_card_transaction_history"}],[{"text":"\u21a9\ufe0f Back to Manage Current Card","callback_data":"virtual_card_manage_current"}]]}}}
[2026-04-25 00:41:44] BOT HIT webhook request received
[2026-04-25 00:41:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:41:45] sendMessage response: {"ok":true,"result":{"message_id":7187,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777077705,"text":"\ud83d\udee0 Manage Current Virtual Card\n\nUse this secure panel to review your card information, available limit, transaction history, freeze/unfreeze status, limit settings, or request support from Card Operations.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"virtual_card_my_card"}],[{"text":"\ud83d\uddd1 Delete Current Card","callback_data":"virtual_card_delete_current"}],[{"text":"\u2744\ufe0f Freeze / Unfreeze Card","callback_data":"virtual_card_freeze_unfreeze"}],[{"text":"\ud83d\udcca Card Limit","callback_data":"virtual_card_limit"}],[{"text":"\ud83c\udd98 Help / Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-25 00:41:47] BOT HIT webhook request received
[2026-04-25 00:41:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:41:48] sendMessage response: {"ok":true,"result":{"message_id":7188,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777077708,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou may request a new virtual card, review your current card, check available limits, view transaction history, freeze/unfreeze your card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Card Already Assigned","callback_data":"virtual_card_info"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-25 00:41:52] BOT HIT webhook request received
[2026-04-25 00:41:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:41:53] sendMessage response: {"ok":true,"result":{"message_id":7189,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777077712,"text":"\ud83d\udcb3 My Virtual Card\n\nCard Label\nVirtual Card\n\nCard Brand\nVisa\n\nMasked Card Number\n\u2022\u2022\u2022\u2022 \u2022\u2022\u2022\u2022 \u2022\u2022\u2022\u2022 4242\n\nExpiry Date\n12/2028\n\nCard Status\nActive\n\nAvailable Limit\nEUR 50.00\n\nReference Code\nFNP-CARD-260425-4EC51520","entities":[{"offset":3,"length":15,"type":"bold"},{"offset":20,"length":10,"type":"bold"},{"offset":45,"length":10,"type":"bold"},{"offset":62,"length":18,"type":"bold"},{"offset":102,"length":11,"type":"bold"},{"offset":123,"length":11,"type":"bold"},{"offset":143,"length":15,"type":"bold"},{"offset":170,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb6 Available Limit","callback_data":"virtual_card_available_limit"}],[{"text":"\ud83d\udcdc Transaction History","callback_data":"virtual_card_transaction_history"}],[{"text":"\u21a9\ufe0f Back to My Card","callback_data":"virtual_card_my_card"}]]}}}
[2026-04-25 00:41:57] BOT HIT webhook request received
[2026-04-25 00:41:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:41:58] sendMessage response: {"ok":true,"result":{"message_id":7190,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777077718,"text":"\ud83d\udcb3 My Card\n\nSelect the information you would like to review for your current FinoviaPay virtual card.","entities":[{"offset":3,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2139\ufe0f Card Info","callback_data":"virtual_card_info"}],[{"text":"\ud83d\udcb6 Available Limit","callback_data":"virtual_card_available_limit"}],[{"text":"\ud83d\udcdc Transaction History","callback_data":"virtual_card_transaction_history"}],[{"text":"\u21a9\ufe0f Back to Manage Current Card","callback_data":"virtual_card_manage_current"}]]}}}
[2026-04-25 00:42:01] BOT HIT webhook request received
[2026-04-25 00:42:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:42:02] sendMessage response: {"ok":true,"result":{"message_id":7191,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777077722,"text":"\ud83d\udee0 Manage Current Virtual Card\n\nUse this secure panel to review your card information, available limit, transaction history, freeze/unfreeze status, limit settings, or request support from Card Operations.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"virtual_card_my_card"}],[{"text":"\ud83d\uddd1 Delete Current Card","callback_data":"virtual_card_delete_current"}],[{"text":"\u2744\ufe0f Freeze / Unfreeze Card","callback_data":"virtual_card_freeze_unfreeze"}],[{"text":"\ud83d\udcca Card Limit","callback_data":"virtual_card_limit"}],[{"text":"\ud83c\udd98 Help / Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-25 00:42:04] BOT HIT webhook request received
[2026-04-25 00:42:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:42:05] sendMessage response: {"ok":true,"result":{"message_id":7192,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777077725,"text":"\u2744\ufe0f Freeze / Unfreeze Virtual Card\n\nCurrent Status: Active\n\nDo you want to freeze your current virtual card now?","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":51,"length":6,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2744\ufe0f Freeze Card","callback_data":"virtual_card_toggle_status_frozen"}],[{"text":"\u21a9\ufe0f Back to Manage Current Card","callback_data":"virtual_card_manage_current"}]]}}}
[2026-04-25 00:42:07] BOT HIT webhook request received
[2026-04-25 00:42:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:42:08] sendMessage response: {"ok":true,"result":{"message_id":7193,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777077728,"text":"\u2705 Virtual Card Status Update\n\nYour virtual card status is now: Frozen / Blocked","entities":[{"offset":2,"length":26,"type":"bold"},{"offset":63,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"virtual_card_info"}],[{"text":"\u21a9\ufe0f Back to Manage Current Card","callback_data":"virtual_card_manage_current"}]]}}}
[2026-04-25 00:42:10] BOT HIT webhook request received
[2026-04-25 00:42:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:42:11] sendMessage response: {"ok":true,"result":{"message_id":7194,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777077731,"text":"\ud83d\udee0 Manage Current Virtual Card\n\nUse this secure panel to review your card information, available limit, transaction history, freeze/unfreeze status, limit settings, or request support from Card Operations.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"virtual_card_my_card"}],[{"text":"\ud83d\uddd1 Delete Current Card","callback_data":"virtual_card_delete_current"}],[{"text":"\u2744\ufe0f Freeze / Unfreeze Card","callback_data":"virtual_card_freeze_unfreeze"}],[{"text":"\ud83d\udcca Card Limit","callback_data":"virtual_card_limit"}],[{"text":"\ud83c\udd98 Help / Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-25 00:42:14] BOT HIT webhook request received
[2026-04-25 00:42:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:42:15] sendMessage response: {"ok":true,"result":{"message_id":7195,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777077735,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou may request a new virtual card, review your current card, check available limits, view transaction history, freeze/unfreeze your card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Card Already Assigned","callback_data":"virtual_card_info"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-25 00:42:17] BOT HIT webhook request received
[2026-04-25 00:42:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:42:22] BOT HIT webhook request received
[2026-04-25 00:42:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:42:29] BOT HIT webhook request received
[2026-04-25 00:42:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:42:30] sendMessage response: {"ok":true,"result":{"message_id":7196,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777077750,"text":"\ud83d\udee0 Manage Current Virtual Card\n\nUse this secure panel to review your card information, available limit, transaction history, freeze/unfreeze status, limit settings, or request support from Card Operations.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"virtual_card_my_card"}],[{"text":"\ud83d\uddd1 Delete Current Card","callback_data":"virtual_card_delete_current"}],[{"text":"\u2744\ufe0f Freeze / Unfreeze Card","callback_data":"virtual_card_freeze_unfreeze"}],[{"text":"\ud83d\udcca Card Limit","callback_data":"virtual_card_limit"}],[{"text":"\ud83c\udd98 Help / Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-25 00:42:33] BOT HIT webhook request received
[2026-04-25 00:42:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:42:34] sendMessage response: {"ok":true,"result":{"message_id":7197,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777077754,"text":"\ud83d\udcb3 My Card\n\nSelect the information you would like to review for your current FinoviaPay virtual card.","entities":[{"offset":3,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2139\ufe0f Card Info","callback_data":"virtual_card_info"}],[{"text":"\ud83d\udcb6 Available Limit","callback_data":"virtual_card_available_limit"}],[{"text":"\ud83d\udcdc Transaction History","callback_data":"virtual_card_transaction_history"}],[{"text":"\u21a9\ufe0f Back to Manage Current Card","callback_data":"virtual_card_manage_current"}]]}}}
[2026-04-25 00:42:38] BOT HIT webhook request received
[2026-04-25 00:42:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:42:39] sendMessage response: {"ok":true,"result":{"message_id":7198,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777077759,"text":"\ud83d\udcb3 My Virtual Card\n\nCard Label\nVirtual Card\n\nCard Brand\nVisa\n\nMasked Card Number\n\u2022\u2022\u2022\u2022 \u2022\u2022\u2022\u2022 \u2022\u2022\u2022\u2022 4242\n\nExpiry Date\n12/2028\n\nCard Status\nFrozen\n\nAvailable Limit\nEUR 50.00\n\nReference Code\nFNP-CARD-260425-4EC51520","entities":[{"offset":3,"length":15,"type":"bold"},{"offset":20,"length":10,"type":"bold"},{"offset":45,"length":10,"type":"bold"},{"offset":62,"length":18,"type":"bold"},{"offset":102,"length":11,"type":"bold"},{"offset":123,"length":11,"type":"bold"},{"offset":143,"length":15,"type":"bold"},{"offset":170,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb6 Available Limit","callback_data":"virtual_card_available_limit"}],[{"text":"\ud83d\udcdc Transaction History","callback_data":"virtual_card_transaction_history"}],[{"text":"\u21a9\ufe0f Back to My Card","callback_data":"virtual_card_my_card"}]]}}}
[2026-04-25 00:42:48] BOT HIT webhook request received
[2026-04-25 00:42:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:42:49] sendMessage response: {"ok":true,"result":{"message_id":7199,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777077769,"text":"\ud83d\udcb6 Virtual Card Available Limit\n\nAvailable Limit\nEUR 50.00\n\nPer Transaction Limit\nNot Available Yet\n\nDaily Limit\nNot Available Yet\n\nMonthly Limit\nNot Available Yet\n\nFor security reasons, card limits may be reviewed and adjusted by the FinoviaPay Card Operations Department.","entities":[{"offset":3,"length":28,"type":"bold"},{"offset":33,"length":15,"type":"bold"},{"offset":60,"length":21,"type":"bold"},{"offset":101,"length":11,"type":"bold"},{"offset":132,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udd98 Request Limit Review","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Manage Current Card","callback_data":"virtual_card_manage_current"}]]}}}
[2026-04-25 00:42:53] BOT HIT webhook request received
[2026-04-25 00:42:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:42:54] sendMessage response: {"ok":true,"result":{"message_id":7200,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777077774,"text":"\ud83d\udee0 Manage Current Virtual Card\n\nUse this secure panel to review your card information, available limit, transaction history, freeze/unfreeze status, limit settings, or request support from Card Operations.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"virtual_card_my_card"}],[{"text":"\ud83d\uddd1 Delete Current Card","callback_data":"virtual_card_delete_current"}],[{"text":"\u2744\ufe0f Freeze / Unfreeze Card","callback_data":"virtual_card_freeze_unfreeze"}],[{"text":"\ud83d\udcca Card Limit","callback_data":"virtual_card_limit"}],[{"text":"\ud83c\udd98 Help / Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-25 00:42:56] BOT HIT webhook request received
[2026-04-25 00:42:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:42:57] sendMessage response: {"ok":true,"result":{"message_id":7201,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777077777,"text":"\ud83d\uddd1 Delete Current Virtual Card\n\nFor security reasons, deleting a virtual card will remove it from your active card panel and may require a new card request before future use.\n\nPlease confirm only if you want to continue.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Confirm Delete Current Card","callback_data":"virtual_card_delete_confirm"}],[{"text":"\u21a9\ufe0f Cancel","callback_data":"virtual_card_manage_current"}]]}}}
[2026-04-25 00:42:58] BOT HIT webhook request received
[2026-04-25 00:42:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:42:59] sendMessage response: {"ok":true,"result":{"message_id":7202,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777077779,"text":"\u2705 Virtual Card Removal Request\n\nYour current virtual card has been removed from active use. You may create a new virtual card request from the Virtual Card menu.","entities":[{"offset":2,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-25 00:43:01] BOT HIT webhook request received
[2026-04-25 00:43:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:43:02] sendMessage response: {"ok":true,"result":{"message_id":7203,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777077782,"text":"\u2795 Create a New Virtual Card\n\nFinoviaPay virtual cards are issued through a secure Card Operations review process.\n\nBefore you continue\n\u2022 A valid European mobile number is required for secure 3D verification.\n\u2022 Your request may be reviewed by the Card Operations Department.\n\u2022 Card limits and availability are assigned after approval.\n\u2022 You must use the card only for lawful, verified, and approved online payments.\n\nTap Continue to start your virtual card request.","entities":[{"offset":2,"length":25,"type":"bold"},{"offset":115,"length":19,"type":"bold"},{"offset":420,"length":8,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Continue","callback_data":"virtual_card_create_start"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-25 00:43:03] BOT HIT webhook request received
[2026-04-25 00:43:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:43:04] sendMessage response: {"ok":true,"result":{"message_id":7204,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777077784,"text":"\u2705 European Mobile Number Already Verified\n\nFor security, we will use your saved European mobile number ending with 3444 for 3D verification.\n\n\ud83d\udcca Expected Weekly Card Usage\n\nHow many times do you expect to use your virtual card per week?\n\nExample: 3 to 5 times per week","entities":[{"offset":2,"length":39,"type":"bold"},{"offset":115,"length":4,"type":"bold"},{"offset":145,"length":26,"type":"bold"},{"offset":247,"length":21,"type":"bold"}]}}
[2026-04-25 00:43:07] BOT HIT webhook request received
[2026-04-25 00:43:08] sendMessage response: {"ok":true,"result":{"message_id":7206,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777077788,"text":"\ud83d\udcb6 Expected Average Transaction Amount\n\nPlease enter the average amount you expect to spend per transaction.\n\nExample: EUR 25 or \u20ac50","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":119,"length":6,"type":"bold"},{"offset":129,"length":3,"type":"bold"}]}}
[2026-04-25 00:43:11] BOT HIT webhook request received
[2026-04-25 00:43:11] sendMessage response: {"ok":true,"result":{"message_id":7208,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777077791,"text":"\ud83c\udf0d Expected Usage Region / Currency\n\nPlease tell us where you expect to use the card and in which currency.\n\nExample: Spain, online shopping, EUR","entities":[{"offset":3,"length":32,"type":"bold"},{"offset":118,"length":27,"type":"bold"}]}}
[2026-04-25 00:43:13] BOT HIT webhook request received
[2026-04-25 00:43:14] sendMessage response: {"ok":true,"result":{"message_id":7210,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777077794,"text":"\u2705 FinoviaPay Virtual Card Request Submitted\n\nDear Valued Customer,\n\nYour request for a new Virtual Card has been successfully received and is currently under review by our Card Operations Department.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\ud83d\udccc Request Status: Pending Approval\n\ud83d\udd10 Reference ID: FNP-VC-260425-GDFZ3HDY\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nOur team is carefully reviewing your request to ensure compliance with security and usage policies.\n\n\u23f1 Estimated Processing Time:\nWithin 24 to 48 hours\n\n\u26a0\ufe0f Important:\n\u2022 You cannot submit another request while this one is under review\n\u2022 You will be notified instantly once your card is approved\n\nIf you need assistance, please contact our support team.\n\nThank you for choosing FinoviaPay.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nFinoviaPay Card Operations\nWorldwide Digital Banking","entities":[{"offset":2,"length":41,"type":"bold"},{"offset":228,"length":15,"type":"bold"},{"offset":264,"length":13,"type":"bold"},{"offset":429,"length":26,"type":"bold"},{"offset":482,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee0 Manage My Card","callback_data":"virtual_card_manage_current"}],[{"text":"\ud83d\udce9 Contact Support","callback_data":"virtual_card_support"}],[{"text":"\ud83d\udd19 Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-25 00:43:18] BOT HIT webhook request received
[2026-04-25 00:43:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:43:19] sendMessage response: {"ok":true,"result":{"message_id":7211,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777077799,"text":"\ud83d\udee0 Manage Current Virtual Card\n\nUse this secure panel to review your card information, available limit, transaction history, freeze/unfreeze status, limit settings, or request support from Card Operations.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"virtual_card_my_card"}],[{"text":"\ud83d\uddd1 Delete Current Card","callback_data":"virtual_card_delete_current"}],[{"text":"\u2744\ufe0f Freeze / Unfreeze Card","callback_data":"virtual_card_freeze_unfreeze"}],[{"text":"\ud83d\udcca Card Limit","callback_data":"virtual_card_limit"}],[{"text":"\ud83c\udd98 Help / Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-25 00:43:21] BOT HIT webhook request received
[2026-04-25 00:43:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:43:22] sendMessage response: {"ok":true,"result":{"message_id":7212,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777077802,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou may request a new virtual card, review your current card, check available limits, view transaction history, freeze/unfreeze your card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-25 00:43:24] BOT HIT webhook request received
[2026-04-25 00:43:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:43:25] sendMessage response: {"ok":true,"result":{"message_id":7213,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777077804,"text":"\u2795 Create a New Virtual Card\n\nFinoviaPay virtual cards are issued through a secure Card Operations review process.\n\nBefore you continue\n\u2022 A valid European mobile number is required for secure 3D verification.\n\u2022 Your request may be reviewed by the Card Operations Department.\n\u2022 Card limits and availability are assigned after approval.\n\u2022 You must use the card only for lawful, verified, and approved online payments.\n\nTap Continue to start your virtual card request.","entities":[{"offset":2,"length":25,"type":"bold"},{"offset":115,"length":19,"type":"bold"},{"offset":420,"length":8,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Continue","callback_data":"virtual_card_create_start"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-25 00:43:26] BOT HIT webhook request received
[2026-04-25 00:43:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:43:27] sendMessage response: {"ok":true,"result":{"message_id":7214,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777077807,"text":"\u2705 European Mobile Number Already Verified\n\nFor security, we will use your saved European mobile number ending with 3444 for 3D verification.\n\n\ud83d\udcca Expected Weekly Card Usage\n\nHow many times do you expect to use your virtual card per week?\n\nExample: 3 to 5 times per week","entities":[{"offset":2,"length":39,"type":"bold"},{"offset":115,"length":4,"type":"bold"},{"offset":145,"length":26,"type":"bold"},{"offset":247,"length":21,"type":"bold"}]}}
[2026-04-25 00:58:08] BOT HIT webhook request received
[2026-04-25 00:58:09] sendMessage response: {"ok":true,"result":{"message_id":7216,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777078689,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-25 00:58:10] BOT HIT webhook request received
[2026-04-25 00:58:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:58:11] sendMessage response: {"ok":true,"result":{"message_id":7217,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777078691,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-25 00:58:22] BOT HIT webhook request received
[2026-04-25 00:58:23] sendMessage response: {"ok":true,"result":{"message_id":7219,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777078703,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-25 00:58:27] BOT HIT webhook request received
[2026-04-25 00:58:27] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-25 00:58:27] DOB verification blocked match=no
[2026-04-25 00:58:27] DOB verification active/general match=yes user_id=5 status=active
[2026-04-25 00:58:28] sendMessage response: {"ok":true,"result":{"message_id":7221,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777078708,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-25 00:58:44] BOT HIT webhook request received
[2026-04-25 00:58:44] sendMessage response: {"ok":true,"result":{"message_id":7223,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777078724,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-25 00:58:45] sendMessage response: {"ok":true,"result":{"message_id":7224,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777078725,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-25 00:58:49] BOT HIT webhook request received
[2026-04-25 00:58:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:58:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:58:50] sendMessage response: {"ok":true,"result":{"message_id":7225,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777078730,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to your secure card services center. From here you can manage FinoviaPay physical and virtual card products through a protected banking menu.\n\nPlease select Card Management to continue.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":194,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Card Management","callback_data":"ticket_card_type_management"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-25 00:58:52] BOT HIT webhook request received
[2026-04-25 00:58:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:58:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:58:53] sendMessage response: {"ok":true,"result":{"message_id":7226,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777078733,"text":"\ud83c\udfe6 FinoviaPay Card Management\n\nManage your FinoviaPay cards from one secure place. You may review physical card services or continue to the virtual card banking panel.\n\nPlease select the card product you would like to manage.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83d\udcbb Virtual Card","callback_data":"ticket_card_type_virtual_menu"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-25 00:58:55] BOT HIT webhook request received
[2026-04-25 00:58:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:58:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:58:56] sendMessage response: {"ok":true,"result":{"message_id":7227,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777078736,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate, review and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou can generate a new virtual card, check your current card profile, review available limits, view transaction history, freeze or unfreeze the card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-25 00:58:57] BOT HIT webhook request received
[2026-04-25 00:58:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:58:58] sendMessage response: {"ok":true,"result":{"message_id":7228,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777078738,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou may request a new virtual card, review your current card, check available limits, view transaction history, freeze/unfreeze your card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-25 00:59:04] BOT HIT webhook request received
[2026-04-25 00:59:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:59:05] sendMessage response: {"ok":true,"result":{"message_id":7229,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777078745,"text":"\u2795 Create a New Virtual Card\n\nFinoviaPay virtual cards are issued through a secure Card Operations review process.\n\nBefore you continue\n\u2022 A valid European mobile number is required for secure 3D verification.\n\u2022 Your request may be reviewed by the Card Operations Department.\n\u2022 Card limits and availability are assigned after approval.\n\u2022 You must use the card only for lawful, verified, and approved online payments.\n\nTap Continue to start your virtual card request.","entities":[{"offset":2,"length":25,"type":"bold"},{"offset":115,"length":19,"type":"bold"},{"offset":420,"length":8,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Continue","callback_data":"virtual_card_create_start"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-25 00:59:08] BOT HIT webhook request received
[2026-04-25 00:59:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 00:59:09] sendMessage response: {"ok":true,"result":{"message_id":7230,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777078749,"text":"\u2705 European Mobile Number Already Verified\n\nFor security, we will use your saved European mobile number ending with 3444 for 3D verification.\n\n\ud83d\udcca Expected Weekly Card Usage\n\nHow many times do you expect to use your virtual card per week?\n\nExample: 3 to 5 times per week","entities":[{"offset":2,"length":39,"type":"bold"},{"offset":115,"length":4,"type":"bold"},{"offset":145,"length":26,"type":"bold"},{"offset":247,"length":21,"type":"bold"}]}}
[2026-04-25 00:59:14] BOT HIT webhook request received
[2026-04-25 00:59:14] sendMessage response: {"ok":true,"result":{"message_id":7232,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777078754,"text":"\ud83d\udcb6 Expected Average Transaction Amount\n\nPlease enter the average amount you expect to spend per transaction.\n\nExample: EUR 25 or \u20ac50","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":119,"length":6,"type":"bold"},{"offset":129,"length":3,"type":"bold"}]}}
[2026-04-25 00:59:17] BOT HIT webhook request received
[2026-04-25 00:59:17] sendMessage response: {"ok":true,"result":{"message_id":7234,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777078757,"text":"\ud83c\udf0d Expected Usage Region / Currency\n\nPlease tell us where you expect to use the card and in which currency.\n\nExample: Spain, online shopping, EUR","entities":[{"offset":3,"length":32,"type":"bold"},{"offset":118,"length":27,"type":"bold"}]}}
[2026-04-25 01:05:16] BOT HIT webhook request received
[2026-04-25 01:05:16] sendMessage response: {"ok":true,"result":{"message_id":7236,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777079116,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-25 01:05:17] BOT HIT webhook request received
[2026-04-25 01:05:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:05:18] sendMessage response: {"ok":true,"result":{"message_id":7237,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777079118,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-25 01:05:26] BOT HIT webhook request received
[2026-04-25 01:05:26] sendMessage response: {"ok":true,"result":{"message_id":7239,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777079126,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-25 01:05:31] BOT HIT webhook request received
[2026-04-25 01:05:31] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-25 01:05:31] DOB verification blocked match=no
[2026-04-25 01:05:31] DOB verification active/general match=yes user_id=5 status=active
[2026-04-25 01:05:32] sendMessage response: {"ok":true,"result":{"message_id":7241,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777079132,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-25 01:05:46] BOT HIT webhook request received
[2026-04-25 01:05:47] sendMessage response: {"ok":true,"result":{"message_id":7243,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777079146,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-25 01:05:47] sendMessage response: {"ok":true,"result":{"message_id":7244,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777079147,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-25 01:05:49] BOT HIT webhook request received
[2026-04-25 01:05:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:05:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:05:50] sendMessage response: {"ok":true,"result":{"message_id":7245,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777079150,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to your secure card services center. From here you can manage FinoviaPay physical and virtual card products through a protected banking menu.\n\nPlease select Card Management to continue.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":194,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Card Management","callback_data":"ticket_card_type_management"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-25 01:05:52] BOT HIT webhook request received
[2026-04-25 01:05:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:05:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:05:53] sendMessage response: {"ok":true,"result":{"message_id":7246,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777079153,"text":"\ud83c\udfe6 FinoviaPay Card Management\n\nManage your FinoviaPay cards from one secure place. You may review physical card services or continue to the virtual card banking panel.\n\nPlease select the card product you would like to manage.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83d\udcbb Virtual Card","callback_data":"ticket_card_type_virtual_menu"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-25 01:05:54] BOT HIT webhook request received
[2026-04-25 01:05:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:05:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:05:56] sendMessage response: {"ok":true,"result":{"message_id":7247,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777079156,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate, review and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou can generate a new virtual card, check your current card profile, review available limits, view transaction history, freeze or unfreeze the card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-25 01:05:57] BOT HIT webhook request received
[2026-04-25 01:05:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:05:58] sendMessage response: {"ok":true,"result":{"message_id":7248,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777079158,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou may request a new virtual card, review your current card, check available limits, view transaction history, freeze/unfreeze your card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-25 01:06:06] BOT HIT webhook request received
[2026-04-25 01:06:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:06:07] sendMessage response: {"ok":true,"result":{"message_id":7249,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777079167,"text":"\u2795 Create a New Virtual Card\n\nFinoviaPay virtual cards are issued through a secure Card Operations review process.\n\nBefore you continue\n\u2022 A valid European mobile number is required for secure 3D verification.\n\u2022 Your request may be reviewed by the Card Operations Department.\n\u2022 Card limits and availability are assigned after approval.\n\u2022 You must use the card only for lawful, verified, and approved online payments.\n\nTap Continue to start your virtual card request.","entities":[{"offset":2,"length":25,"type":"bold"},{"offset":115,"length":19,"type":"bold"},{"offset":420,"length":8,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Continue","callback_data":"virtual_card_create_start"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-25 01:06:09] BOT HIT webhook request received
[2026-04-25 01:06:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:06:09] sendMessage response: {"ok":true,"result":{"message_id":7250,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777079169,"text":"\u2705 European Mobile Number Already Verified\n\nFor security, we will use your saved European mobile number ending with 3444 for 3D verification.\n\n\ud83d\udcca Expected Weekly Card Usage\n\nHow many times do you expect to use your virtual card per week?\n\nExample: 3 to 5 times per week","entities":[{"offset":2,"length":39,"type":"bold"},{"offset":115,"length":4,"type":"bold"},{"offset":145,"length":26,"type":"bold"},{"offset":247,"length":21,"type":"bold"}]}}
[2026-04-25 01:06:13] BOT HIT webhook request received
[2026-04-25 01:06:13] sendMessage response: {"ok":true,"result":{"message_id":7252,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777079173,"text":"\ud83d\udcb6 Expected Average Transaction Amount\n\nPlease enter the average amount you expect to spend per transaction.\n\nExample: EUR 25 or \u20ac50","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":119,"length":6,"type":"bold"},{"offset":129,"length":3,"type":"bold"}]}}
[2026-04-25 01:06:16] BOT HIT webhook request received
[2026-04-25 01:06:16] sendMessage response: {"ok":true,"result":{"message_id":7254,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777079176,"text":"\ud83c\udf0d Expected Usage Region\n\nPlease select the main region where you expect to use your FinoviaPay Virtual Card.\n\nThis helps Card Operations review your request correctly.","entities":[{"offset":3,"length":21,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf0f Asia","callback_data":"vc_region_asia"}],[{"text":"\ud83c\uddea\ud83c\uddfa Europe","callback_data":"vc_region_europe"}],[{"text":"\ud83c\udf0e America","callback_data":"vc_region_america"}],[{"text":"\ud83c\udf10 Other","callback_data":"vc_region_other"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-25 01:06:19] BOT HIT webhook request received
[2026-04-25 01:06:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:06:20] sendMessage response: {"ok":true,"result":{"message_id":7255,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777079180,"text":"\ud83d\udcb1 Local Currency Selection\n\nPlease select the main currency you expect to use for your virtual card transactions.\n\nIf your currency is not listed, select Others and type the currency name or code.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":155,"length":6,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\uddf5\ud83c\uddf0 RS / PKR","callback_data":"vc_currency_pkr"}],[{"text":"\ud83c\uddea\ud83c\uddfa EURO / EUR","callback_data":"vc_currency_eur"}],[{"text":"\ud83c\uddfa\ud83c\uddf8 DOLLAR / USD","callback_data":"vc_currency_usd"}],[{"text":"\ud83c\udde8\ud83c\udde6 CANADIAN DOLLAR / CAD","callback_data":"vc_currency_cad"}],[{"text":"\ud83c\udf10 OTHERS","callback_data":"vc_currency_other"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-25 01:06:24] BOT HIT webhook request received
[2026-04-25 01:06:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:06:29] BOT HIT webhook request received
[2026-04-25 01:06:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:06:39] BOT HIT webhook request received
[2026-04-25 01:06:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:06:41] BOT HIT webhook request received
[2026-04-25 01:06:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:06:43] BOT HIT webhook request received
[2026-04-25 01:06:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:06:44] BOT HIT webhook request received
[2026-04-25 01:06:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:10:10] BOT HIT webhook request received
[2026-04-25 01:10:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:10:17] sendMessage response: {"ok":true,"result":{"message_id":7256,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777079417,"text":"\u2705 FinoviaPay Virtual Card Request Submitted\n\nDear Valued Customer,\n\nYour request for a new Virtual Card has been successfully received and is currently under review by our Card Operations Department.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\ud83d\udccc Request Status: Pending Approval\n\ud83d\udd10 Reference ID: FNP-VC-260425-WPN9CDZV\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nOur team is carefully reviewing your request to ensure compliance with security and usage policies.\n\n\u23f1 Estimated Processing Time:\nWithin 24 to 48 hours\n\n\u26a0\ufe0f Important:\n\u2022 You cannot submit another request while this one is under review\n\u2022 You will be notified instantly once your card is approved\n\nIf you need assistance, please contact our support team.\n\nThank you for choosing FinoviaPay.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nFinoviaPay Card Operations\nWorldwide Digital Banking","entities":[{"offset":2,"length":41,"type":"bold"},{"offset":228,"length":15,"type":"bold"},{"offset":264,"length":13,"type":"bold"},{"offset":429,"length":26,"type":"bold"},{"offset":482,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee0 Manage My Card","callback_data":"virtual_card_manage_current"}],[{"text":"\ud83d\udce9 Contact Support","callback_data":"virtual_card_support"}],[{"text":"\ud83d\udd19 Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-25 01:10:30] BOT HIT webhook request received
[2026-04-25 01:10:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:10:31] sendMessage response: {"ok":true,"result":{"message_id":7257,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777079431,"text":"\ud83d\udee0 Manage Current Virtual Card\n\nUse this secure panel to review your card information, available limit, transaction history, freeze/unfreeze status, limit settings, or request support from Card Operations.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"virtual_card_my_card"}],[{"text":"\ud83d\uddd1 Delete Current Card","callback_data":"virtual_card_delete_current"}],[{"text":"\u2744\ufe0f Freeze / Unfreeze Card","callback_data":"virtual_card_freeze_unfreeze"}],[{"text":"\ud83d\udcca Card Limit","callback_data":"virtual_card_limit"}],[{"text":"\ud83c\udd98 Help / Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-25 01:10:33] BOT HIT webhook request received
[2026-04-25 01:10:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:10:34] sendMessage response: {"ok":true,"result":{"message_id":7258,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777079434,"text":"\ud83d\udcb3 My Card\n\nSelect the information you would like to review for your current FinoviaPay virtual card.","entities":[{"offset":3,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2139\ufe0f Card Info","callback_data":"virtual_card_info"}],[{"text":"\ud83d\udcb6 Available Limit","callback_data":"virtual_card_available_limit"}],[{"text":"\ud83d\udcdc Transaction History","callback_data":"virtual_card_transaction_history"}],[{"text":"\u21a9\ufe0f Back to Manage Current Card","callback_data":"virtual_card_manage_current"}]]}}}
[2026-04-25 01:10:38] BOT HIT webhook request received
[2026-04-25 01:10:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:10:39] sendMessage response: {"ok":true,"result":{"message_id":7259,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777079439,"text":"\ud83d\udcb3 My Virtual Card\n\nNo active virtual card is currently assigned to your verified FinoviaPay account.\n\nPlease tap Create a New Virtual Card to continue your secure virtual card request.","entities":[{"offset":3,"length":15,"type":"bold"},{"offset":114,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-25 01:10:57] BOT HIT webhook request received
[2026-04-25 01:10:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:10:58] sendMessage response: {"ok":true,"result":{"message_id":7260,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777079458,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou may request a new virtual card, review your current card, check available limits, view transaction history, freeze/unfreeze your card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-25 01:11:02] BOT HIT webhook request received
[2026-04-25 01:11:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:11:03] sendMessage response: {"ok":true,"result":{"message_id":7261,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777079463,"text":"\u2795 Create a New Virtual Card\n\nFinoviaPay virtual cards are issued through a secure Card Operations review process.\n\nBefore you continue\n\u2022 A valid European mobile number is required for secure 3D verification.\n\u2022 Your request may be reviewed by the Card Operations Department.\n\u2022 Card limits and availability are assigned after approval.\n\u2022 You must use the card only for lawful, verified, and approved online payments.\n\nTap Continue to start your virtual card request.","entities":[{"offset":2,"length":25,"type":"bold"},{"offset":115,"length":19,"type":"bold"},{"offset":420,"length":8,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Continue","callback_data":"virtual_card_create_start"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-25 01:11:06] BOT HIT webhook request received
[2026-04-25 01:11:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:11:07] sendMessage response: {"ok":true,"result":{"message_id":7262,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777079467,"text":"\u2705 European Mobile Number Already Verified\n\nFor security, we will use your saved European mobile number ending with 3444 for 3D verification.\n\n\ud83d\udcca Expected Weekly Card Usage\n\nHow many times do you expect to use your virtual card per week?\n\nExample: 3 to 5 times per week","entities":[{"offset":2,"length":39,"type":"bold"},{"offset":115,"length":4,"type":"bold"},{"offset":145,"length":26,"type":"bold"},{"offset":247,"length":21,"type":"bold"}]}}
[2026-04-25 01:15:19] BOT HIT webhook request received
[2026-04-25 01:15:19] sendMessage response: {"ok":true,"result":{"message_id":7264,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777079719,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-25 01:15:21] BOT HIT webhook request received
[2026-04-25 01:15:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:15:22] sendMessage response: {"ok":true,"result":{"message_id":7265,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777079722,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-25 01:15:30] BOT HIT webhook request received
[2026-04-25 01:15:30] sendMessage response: {"ok":true,"result":{"message_id":7267,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777079730,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-25 01:15:35] BOT HIT webhook request received
[2026-04-25 01:15:35] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-25 01:15:35] DOB verification blocked match=no
[2026-04-25 01:15:35] DOB verification active/general match=yes user_id=5 status=active
[2026-04-25 01:15:36] sendMessage response: {"ok":true,"result":{"message_id":7269,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777079736,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-25 01:15:51] BOT HIT webhook request received
[2026-04-25 01:15:51] sendMessage response: {"ok":true,"result":{"message_id":7271,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777079751,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-25 01:15:52] sendMessage response: {"ok":true,"result":{"message_id":7272,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777079752,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-25 01:15:54] BOT HIT webhook request received
[2026-04-25 01:15:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:15:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:15:55] sendMessage response: {"ok":true,"result":{"message_id":7273,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777079755,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to your secure card services center. From here you can manage FinoviaPay physical and virtual card products through a protected banking menu.\n\nPlease select Card Management to continue.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":194,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Card Management","callback_data":"ticket_card_type_management"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-25 01:15:57] BOT HIT webhook request received
[2026-04-25 01:15:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:15:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:15:58] sendMessage response: {"ok":true,"result":{"message_id":7274,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777079758,"text":"\ud83c\udfe6 FinoviaPay Card Management\n\nManage your FinoviaPay cards from one secure place. You may review physical card services or continue to the virtual card banking panel.\n\nPlease select the card product you would like to manage.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83d\udcbb Virtual Card","callback_data":"ticket_card_type_virtual_menu"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-25 01:16:00] BOT HIT webhook request received
[2026-04-25 01:16:00] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:16:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:16:01] sendMessage response: {"ok":true,"result":{"message_id":7275,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777079761,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate, review and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou can generate a new virtual card, check your current card profile, review available limits, view transaction history, freeze or unfreeze the card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-25 01:16:03] BOT HIT webhook request received
[2026-04-25 01:16:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:16:04] sendMessage response: {"ok":true,"result":{"message_id":7276,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777079763,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou may request a new virtual card, review your current card, check available limits, view transaction history, freeze/unfreeze your card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-25 01:16:05] BOT HIT webhook request received
[2026-04-25 01:16:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:16:06] sendMessage response: {"ok":true,"result":{"message_id":7277,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777079766,"text":"\u2795 Create a New Virtual Card\n\nFinoviaPay virtual cards are issued through a secure Card Operations review process.\n\nBefore you continue\n\u2022 A valid European mobile number is required for secure 3D verification.\n\u2022 Your request may be reviewed by the Card Operations Department.\n\u2022 Card limits and availability are assigned after approval.\n\u2022 You must use the card only for lawful, verified, and approved online payments.\n\nTap Continue to start your virtual card request.","entities":[{"offset":2,"length":25,"type":"bold"},{"offset":115,"length":19,"type":"bold"},{"offset":420,"length":8,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Continue","callback_data":"virtual_card_create_start"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-25 01:16:19] BOT HIT webhook request received
[2026-04-25 01:16:20] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:16:20] sendMessage response: {"ok":true,"result":{"message_id":7278,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777079780,"text":"\u2705 European Mobile Number Already Verified\n\nFor security, we will use your saved European mobile number ending with 3444 for 3D verification.\n\n\ud83d\udcca Expected Weekly Card Usage\n\nHow many times do you expect to use your virtual card per week?\n\nExample: 3 to 5 times per week","entities":[{"offset":2,"length":39,"type":"bold"},{"offset":115,"length":4,"type":"bold"},{"offset":145,"length":26,"type":"bold"},{"offset":247,"length":21,"type":"bold"}]}}
[2026-04-25 01:16:26] BOT HIT webhook request received
[2026-04-25 01:16:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:16:27] sendMessage response: {"ok":true,"result":{"message_id":7279,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777079787,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou may request a new virtual card, review your current card, check available limits, view transaction history, freeze/unfreeze your card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-25 01:16:29] BOT HIT webhook request received
[2026-04-25 01:16:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:16:30] sendMessage response: {"ok":true,"result":{"message_id":7280,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777079790,"text":"\ud83d\udee0 Manage Current Virtual Card\n\nUse this secure panel to review your card information, available limit, transaction history, freeze/unfreeze status, limit settings, or request support from Card Operations.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"virtual_card_my_card"}],[{"text":"\ud83d\uddd1 Delete Current Card","callback_data":"virtual_card_delete_current"}],[{"text":"\u2744\ufe0f Freeze / Unfreeze Card","callback_data":"virtual_card_freeze_unfreeze"}],[{"text":"\ud83d\udcca Card Limit","callback_data":"virtual_card_limit"}],[{"text":"\ud83c\udd98 Help / Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-25 01:16:31] BOT HIT webhook request received
[2026-04-25 01:16:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:16:32] sendMessage response: {"ok":true,"result":{"message_id":7281,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777079792,"text":"\ud83d\udcb3 My Card\n\nSelect the information you would like to review for your current FinoviaPay virtual card.","entities":[{"offset":3,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2139\ufe0f Card Info","callback_data":"virtual_card_info"}],[{"text":"\ud83d\udcb6 Available Limit","callback_data":"virtual_card_available_limit"}],[{"text":"\ud83d\udcdc Transaction History","callback_data":"virtual_card_transaction_history"}],[{"text":"\u21a9\ufe0f Back to Manage Current Card","callback_data":"virtual_card_manage_current"}]]}}}
[2026-04-25 01:16:33] BOT HIT webhook request received
[2026-04-25 01:16:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:16:34] sendMessage response: {"ok":true,"result":{"message_id":7282,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777079794,"text":"\ud83d\udcb3 My Virtual Card\n\nNo active virtual card is currently assigned to your verified FinoviaPay account.\n\nPlease tap Create a New Virtual Card to continue your secure virtual card request.","entities":[{"offset":3,"length":15,"type":"bold"},{"offset":114,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-25 01:17:10] BOT HIT webhook request received
[2026-04-25 01:17:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:17:15] BOT HIT webhook request received
[2026-04-25 01:17:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:17:16] sendMessage response: {"ok":true,"result":{"message_id":7283,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777079836,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou may request a new virtual card, review your current card, check available limits, view transaction history, freeze/unfreeze your card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-25 01:17:19] BOT HIT webhook request received
[2026-04-25 01:17:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:17:23] BOT HIT webhook request received
[2026-04-25 01:17:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:17:24] sendMessage response: {"ok":true,"result":{"message_id":7284,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777079844,"text":"\u2795 Create a New Virtual Card\n\nFinoviaPay virtual cards are issued through a secure Card Operations review process.\n\nBefore you continue\n\u2022 A valid European mobile number is required for secure 3D verification.\n\u2022 Your request may be reviewed by the Card Operations Department.\n\u2022 Card limits and availability are assigned after approval.\n\u2022 You must use the card only for lawful, verified, and approved online payments.\n\nTap Continue to start your virtual card request.","entities":[{"offset":2,"length":25,"type":"bold"},{"offset":115,"length":19,"type":"bold"},{"offset":420,"length":8,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Continue","callback_data":"virtual_card_create_start"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-25 01:17:28] BOT HIT webhook request received
[2026-04-25 01:17:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:17:29] sendMessage response: {"ok":true,"result":{"message_id":7285,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777079848,"text":"\u2705 European Mobile Number Already Verified\n\nFor security, we will use your saved European mobile number ending with 3444 for 3D verification.\n\n\ud83d\udcca Expected Weekly Card Usage\n\nHow many times do you expect to use your virtual card per week?\n\nExample: 3 to 5 times per week","entities":[{"offset":2,"length":39,"type":"bold"},{"offset":115,"length":4,"type":"bold"},{"offset":145,"length":26,"type":"bold"},{"offset":247,"length":21,"type":"bold"}]}}
[2026-04-25 01:22:31] BOT HIT webhook request received
[2026-04-25 01:22:32] sendMessage response: {"ok":true,"result":{"message_id":7287,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777080151,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-25 01:22:32] BOT HIT webhook request received
[2026-04-25 01:22:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:22:33] sendMessage response: {"ok":true,"result":{"message_id":7288,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777080153,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-25 01:22:44] BOT HIT webhook request received
[2026-04-25 01:22:44] sendMessage response: {"ok":true,"result":{"message_id":7290,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777080164,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-25 01:22:49] BOT HIT webhook request received
[2026-04-25 01:22:49] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-25 01:22:49] DOB verification blocked match=no
[2026-04-25 01:22:49] DOB verification active/general match=yes user_id=5 status=active
[2026-04-25 01:22:49] sendMessage response: {"ok":true,"result":{"message_id":7292,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777080169,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-25 01:23:03] BOT HIT webhook request received
[2026-04-25 01:23:04] sendMessage response: {"ok":true,"result":{"message_id":7294,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777080183,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-25 01:23:04] sendMessage response: {"ok":true,"result":{"message_id":7295,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777080184,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-25 01:23:07] BOT HIT webhook request received
[2026-04-25 01:23:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:23:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:23:08] sendMessage response: {"ok":true,"result":{"message_id":7296,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777080188,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to your secure card services center. From here you can manage FinoviaPay physical and virtual card products through a protected banking menu.\n\nPlease select Card Management to continue.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":194,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Card Management","callback_data":"ticket_card_type_management"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-25 01:23:09] BOT HIT webhook request received
[2026-04-25 01:23:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:23:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:23:11] sendMessage response: {"ok":true,"result":{"message_id":7297,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777080191,"text":"\ud83c\udfe6 FinoviaPay Card Management\n\nManage your FinoviaPay cards from one secure place. You may review physical card services or continue to the virtual card banking panel.\n\nPlease select the card product you would like to manage.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83d\udcbb Virtual Card","callback_data":"ticket_card_type_virtual_menu"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-25 01:23:13] BOT HIT webhook request received
[2026-04-25 01:23:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:23:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:23:14] sendMessage response: {"ok":true,"result":{"message_id":7298,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777080194,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate, review and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou can generate a new virtual card, check your current card profile, review available limits, view transaction history, freeze or unfreeze the card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-25 01:23:15] BOT HIT webhook request received
[2026-04-25 01:23:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:23:16] sendMessage response: {"ok":true,"result":{"message_id":7299,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777080196,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou may request a new virtual card, review your current card, check available limits, view transaction history, freeze/unfreeze your card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udeab New Request Disabled (Pending Review)","callback_data":"virtual_card_pending_review"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-25 01:23:22] BOT HIT webhook request received
[2026-04-25 01:23:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:23:23] sendMessage response: {"ok":true,"result":{"message_id":7300,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777080203,"text":"\u23f3 FinoviaPay Virtual Card Request\n\nDear Valued Customer,\n\nYour request for a new Virtual Card is currently under review by our Card Operations Department.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\ud83d\udccc Request Status: Pending Approval\n\ud83d\udd10 Reference ID: FNP-VC-260425-WPN9CDZV\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nOur team is carefully reviewing your request to ensure compliance with security and usage policies.\n\n\u23f1 Estimated Processing Time:\nWithin 24 to 48 hours\n\n\u26a0\ufe0f Important:\n\u2022 You cannot submit another request while this one is under review\n\u2022 You will be notified instantly once your card is approved\n\nIf you need assistance, please contact our support team.\n\nThank you for choosing FinoviaPay.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nFinoviaPay Card Operations\nWorldwide Digital Banking","entities":[{"offset":2,"length":31,"type":"bold"},{"offset":183,"length":15,"type":"bold"},{"offset":219,"length":13,"type":"bold"},{"offset":384,"length":26,"type":"bold"},{"offset":437,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee0 Manage My Card","callback_data":"virtual_card_manage_current"}],[{"text":"\ud83d\udce9 Contact Support","callback_data":"virtual_card_support"}],[{"text":"\ud83d\udd19 Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-25 01:23:25] BOT HIT webhook request received
[2026-04-25 01:23:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:23:26] sendMessage response: {"ok":true,"result":{"message_id":7301,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777080206,"text":"\u23f3 FinoviaPay Virtual Card Request\n\nDear Valued Customer,\n\nYour request for a new Virtual Card is currently under review by our Card Operations Department.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\ud83d\udccc Request Status: Pending Approval\n\ud83d\udd10 Reference ID: FNP-VC-260425-WPN9CDZV\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nOur team is carefully reviewing your request to ensure compliance with security and usage policies.\n\n\u23f1 Estimated Processing Time:\nWithin 24 to 48 hours\n\n\u26a0\ufe0f Important:\n\u2022 You cannot submit another request while this one is under review\n\u2022 You will be notified instantly once your card is approved\n\nIf you need assistance, please contact our support team.\n\nThank you for choosing FinoviaPay.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nFinoviaPay Card Operations\nWorldwide Digital Banking","entities":[{"offset":2,"length":31,"type":"bold"},{"offset":183,"length":15,"type":"bold"},{"offset":219,"length":13,"type":"bold"},{"offset":384,"length":26,"type":"bold"},{"offset":437,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee0 Manage My Card","callback_data":"virtual_card_manage_current"}],[{"text":"\ud83d\udce9 Contact Support","callback_data":"virtual_card_support"}],[{"text":"\ud83d\udd19 Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-25 01:23:38] BOT HIT webhook request received
[2026-04-25 01:23:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:23:39] sendMessage response: {"ok":true,"result":{"message_id":7302,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777080219,"text":"\u23f3 FinoviaPay Virtual Card Request\n\nDear Valued Customer,\n\nYour request for a new Virtual Card is currently under review by our Card Operations Department.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\ud83d\udccc Request Status: Pending Approval\n\ud83d\udd10 Reference ID: FNP-VC-260425-WPN9CDZV\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nOur team is carefully reviewing your request to ensure compliance with security and usage policies.\n\n\u23f1 Estimated Processing Time:\nWithin 24 to 48 hours\n\n\u26a0\ufe0f Important:\n\u2022 You cannot submit another request while this one is under review\n\u2022 You will be notified instantly once your card is approved\n\nIf you need assistance, please contact our support team.\n\nThank you for choosing FinoviaPay.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nFinoviaPay Card Operations\nWorldwide Digital Banking","entities":[{"offset":2,"length":31,"type":"bold"},{"offset":183,"length":15,"type":"bold"},{"offset":219,"length":13,"type":"bold"},{"offset":384,"length":26,"type":"bold"},{"offset":437,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee0 Manage My Card","callback_data":"virtual_card_manage_current"}],[{"text":"\ud83d\udce9 Contact Support","callback_data":"virtual_card_support"}],[{"text":"\ud83d\udd19 Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-25 01:23:47] BOT HIT webhook request received
[2026-04-25 01:23:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:23:48] sendMessage response: {"ok":true,"result":{"message_id":7303,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777080228,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou may request a new virtual card, review your current card, check available limits, view transaction history, freeze/unfreeze your card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udeab New Request Disabled (Pending Review)","callback_data":"virtual_card_pending_review"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-25 01:23:53] BOT HIT webhook request received
[2026-04-25 01:23:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:23:53] sendMessage response: {"ok":true,"result":{"message_id":7304,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777080233,"text":"\u23f3 FinoviaPay Virtual Card Request\n\nDear Valued Customer,\n\nYour request for a new Virtual Card is currently under review by our Card Operations Department.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\ud83d\udccc Request Status: Pending Approval\n\ud83d\udd10 Reference ID: FNP-VC-260425-WPN9CDZV\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nOur team is carefully reviewing your request to ensure compliance with security and usage policies.\n\n\u23f1 Estimated Processing Time:\nWithin 24 to 48 hours\n\n\u26a0\ufe0f Important:\n\u2022 You cannot submit another request while this one is under review\n\u2022 You will be notified instantly once your card is approved\n\nIf you need assistance, please contact our support team.\n\nThank you for choosing FinoviaPay.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nFinoviaPay Card Operations\nWorldwide Digital Banking","entities":[{"offset":2,"length":31,"type":"bold"},{"offset":183,"length":15,"type":"bold"},{"offset":219,"length":13,"type":"bold"},{"offset":384,"length":26,"type":"bold"},{"offset":437,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee0 Manage My Card","callback_data":"virtual_card_manage_current"}],[{"text":"\ud83d\udce9 Contact Support","callback_data":"virtual_card_support"}],[{"text":"\ud83d\udd19 Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-25 01:25:30] BOT HIT webhook request received
[2026-04-25 01:25:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:25:31] sendMessage response: {"ok":true,"result":{"message_id":7305,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777080330,"text":"\ud83d\udee0 Manage Current Virtual Card\n\nUse this secure panel to review your card information, available limit, transaction history, freeze/unfreeze status, limit settings, or request support from Card Operations.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"virtual_card_my_card"}],[{"text":"\ud83d\uddd1 Delete Current Card","callback_data":"virtual_card_delete_current"}],[{"text":"\u2744\ufe0f Freeze / Unfreeze Card","callback_data":"virtual_card_freeze_unfreeze"}],[{"text":"\ud83d\udcca Card Limit","callback_data":"virtual_card_limit"}],[{"text":"\ud83c\udd98 Help / Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-25 01:25:32] BOT HIT webhook request received
[2026-04-25 01:25:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:25:33] sendMessage response: {"ok":true,"result":{"message_id":7306,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777080333,"text":"\ud83d\udcb3 My Card\n\nSelect the information you would like to review for your current FinoviaPay virtual card.","entities":[{"offset":3,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2139\ufe0f Card Info","callback_data":"virtual_card_info"}],[{"text":"\ud83d\udcb6 Available Limit","callback_data":"virtual_card_available_limit"}],[{"text":"\ud83d\udcdc Transaction History","callback_data":"virtual_card_transaction_history"}],[{"text":"\u21a9\ufe0f Back to Manage Current Card","callback_data":"virtual_card_manage_current"}]]}}}
[2026-04-25 01:25:36] BOT HIT webhook request received
[2026-04-25 01:25:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:25:37] sendMessage response: {"ok":true,"result":{"message_id":7307,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777080336,"text":"\ud83d\udcb3 My Virtual Card\n\nNo active virtual card is currently assigned to your verified FinoviaPay account.\n\nIf you would like to request a new virtual card, please return to the Virtual Card menu and select Create a New Virtual Card.","entities":[{"offset":3,"length":15,"type":"bold"},{"offset":202,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-25 01:25:39] BOT HIT webhook request received
[2026-04-25 01:25:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:25:39] sendMessage response: {"ok":true,"result":{"message_id":7308,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777080339,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou may request a new virtual card, review your current card, check available limits, view transaction history, freeze/unfreeze your card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-25 01:25:41] BOT HIT webhook request received
[2026-04-25 01:25:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:25:42] sendMessage response: {"ok":true,"result":{"message_id":7309,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777080342,"text":"\u2795 Create a New Virtual Card\n\nFinoviaPay virtual cards are issued through a secure Card Operations review process.\n\nBefore you continue\n\u2022 A valid European mobile number is required for secure 3D verification.\n\u2022 Your request may be reviewed by the Card Operations Department.\n\u2022 Card limits and availability are assigned after approval.\n\u2022 You must use the card only for lawful, verified, and approved online payments.\n\nTap Continue to start your virtual card request.","entities":[{"offset":2,"length":25,"type":"bold"},{"offset":115,"length":19,"type":"bold"},{"offset":420,"length":8,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Continue","callback_data":"virtual_card_create_start"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-25 01:25:43] BOT HIT webhook request received
[2026-04-25 01:25:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:25:44] sendMessage response: {"ok":true,"result":{"message_id":7310,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777080344,"text":"\u2705 European Mobile Number Already Verified\n\nFor security, we will use your saved European mobile number ending with 3444 for 3D verification.\n\n\ud83d\udcca Expected Weekly Card Usage\n\nHow many times do you expect to use your virtual card per week?\n\nExample: 3 to 5 times per week","entities":[{"offset":2,"length":39,"type":"bold"},{"offset":115,"length":4,"type":"bold"},{"offset":145,"length":26,"type":"bold"},{"offset":247,"length":21,"type":"bold"}]}}
[2026-04-25 01:25:47] BOT HIT webhook request received
[2026-04-25 01:25:48] sendMessage response: {"ok":true,"result":{"message_id":7312,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777080348,"text":"\ud83d\udcb6 Expected Average Transaction Amount\n\nPlease enter the average amount you expect to spend per transaction.\n\nExample: EUR 25 or \u20ac50","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":119,"length":6,"type":"bold"},{"offset":129,"length":3,"type":"bold"}]}}
[2026-04-25 01:25:50] BOT HIT webhook request received
[2026-04-25 01:25:51] sendMessage response: {"ok":true,"result":{"message_id":7314,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777080351,"text":"\ud83c\udf0d Expected Usage Region\n\nPlease select the main region where you expect to use your FinoviaPay Virtual Card.\n\nThis helps Card Operations review your request correctly.","entities":[{"offset":3,"length":21,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf0f Asia","callback_data":"vc_region_asia"}],[{"text":"\ud83c\uddea\ud83c\uddfa Europe","callback_data":"vc_region_europe"}],[{"text":"\ud83c\udf0e America","callback_data":"vc_region_america"}],[{"text":"\ud83c\udf10 Other","callback_data":"vc_region_other"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-25 01:25:53] BOT HIT webhook request received
[2026-04-25 01:25:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:25:54] sendMessage response: {"ok":true,"result":{"message_id":7315,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777080354,"text":"\ud83d\udcb1 Local Currency Selection\n\nPlease select the main currency you expect to use for your virtual card transactions.\n\nIf your currency is not listed, select Others and type the currency name or code.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":155,"length":6,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\uddf5\ud83c\uddf0 RS / PKR","callback_data":"vc_currency_pkr"}],[{"text":"\ud83c\uddea\ud83c\uddfa EURO / EUR","callback_data":"vc_currency_eur"}],[{"text":"\ud83c\uddfa\ud83c\uddf8 DOLLAR / USD","callback_data":"vc_currency_usd"}],[{"text":"\ud83c\udde8\ud83c\udde6 CANADIAN DOLLAR / CAD","callback_data":"vc_currency_cad"}],[{"text":"\ud83c\udf10 OTHERS","callback_data":"vc_currency_other"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-25 01:25:55] BOT HIT webhook request received
[2026-04-25 01:25:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:25:56] sendMessage response: {"ok":true,"result":{"message_id":7316,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777080356,"text":"\u2705 FinoviaPay Virtual Card Request Submitted\n\nDear Valued Customer,\n\nYour request for a new Virtual Card has been successfully received and is currently under review by our Card Operations Department.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\ud83d\udccc Request Status: Pending Approval\n\ud83d\udd10 Reference ID: FNP-VC-260425-26K6AY8M\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nOur team is carefully reviewing your request to ensure compliance with security and usage policies.\n\n\u23f1 Estimated Processing Time:\nWithin 24 to 48 hours\n\n\u26a0\ufe0f Important:\n\u2022 You cannot submit another request while this one is under review\n\u2022 You will be notified instantly once your card is approved\n\nIf you need assistance, please contact our support team.\n\nThank you for choosing FinoviaPay.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nFinoviaPay Card Operations\nWorldwide Digital Banking","entities":[{"offset":2,"length":41,"type":"bold"},{"offset":228,"length":15,"type":"bold"},{"offset":264,"length":13,"type":"bold"},{"offset":429,"length":26,"type":"bold"},{"offset":482,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee0 Manage My Card","callback_data":"virtual_card_manage_current"}],[{"text":"\ud83d\udce9 Contact Support","callback_data":"virtual_card_support"}],[{"text":"\ud83d\udd19 Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-25 01:27:47] BOT HIT webhook request received
[2026-04-25 01:27:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:27:48] sendMessage response: {"ok":true,"result":{"message_id":7318,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777080468,"text":"\ud83d\udee0 Manage Current Virtual Card\n\nUse this secure panel to review your card information, available limit, transaction history, freeze/unfreeze status, limit settings, or request support from Card Operations.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"virtual_card_my_card"}],[{"text":"\ud83d\uddd1 Delete Current Card","callback_data":"virtual_card_delete_current"}],[{"text":"\u2744\ufe0f Freeze / Unfreeze Card","callback_data":"virtual_card_freeze_unfreeze"}],[{"text":"\ud83d\udcca Card Limit","callback_data":"virtual_card_limit"}],[{"text":"\ud83c\udd98 Help / Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-25 01:27:50] BOT HIT webhook request received
[2026-04-25 01:27:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:27:51] sendMessage response: {"ok":true,"result":{"message_id":7319,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777080471,"text":"\ud83d\udcb3 My Card\n\nSelect the information you would like to review for your current FinoviaPay virtual card.","entities":[{"offset":3,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2139\ufe0f Card Info","callback_data":"virtual_card_info"}],[{"text":"\ud83d\udcb6 Available Limit","callback_data":"virtual_card_available_limit"}],[{"text":"\ud83d\udcdc Transaction History","callback_data":"virtual_card_transaction_history"}],[{"text":"\u21a9\ufe0f Back to Manage Current Card","callback_data":"virtual_card_manage_current"}]]}}}
[2026-04-25 01:27:52] BOT HIT webhook request received
[2026-04-25 01:27:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:27:53] sendMessage response: {"ok":true,"result":{"message_id":7320,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777080473,"text":"\ud83d\udcb3 My Virtual Card\n\nCard Label\nVirtual Card\n\nCard Brand\nVisa\n\nMasked Card Number\n\u2022\u2022\u2022\u2022 \u2022\u2022\u2022\u2022 \u2022\u2022\u2022\u2022 4242\n\nExpiry Date\n12/2028\n\nCard Status\nActive\n\nAvailable Limit\nPKR 50.00\n\nReference Code\nFNP-CARD-260425-8F9BEE73","entities":[{"offset":3,"length":15,"type":"bold"},{"offset":20,"length":10,"type":"bold"},{"offset":45,"length":10,"type":"bold"},{"offset":62,"length":18,"type":"bold"},{"offset":102,"length":11,"type":"bold"},{"offset":123,"length":11,"type":"bold"},{"offset":143,"length":15,"type":"bold"},{"offset":170,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb6 Available Limit","callback_data":"virtual_card_available_limit"}],[{"text":"\ud83d\udcdc Transaction History","callback_data":"virtual_card_transaction_history"}],[{"text":"\u21a9\ufe0f Back to My Card","callback_data":"virtual_card_my_card"}]]}}}
[2026-04-25 01:38:18] BOT HIT webhook request received
[2026-04-25 01:38:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 01:38:19] sendMessage response: {"ok":true,"result":{"message_id":7324,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777081099,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-25 03:20:40] BOT HIT webhook request received
[2026-04-25 03:20:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 03:20:41] sendMessage response: {"ok":true,"result":{"message_id":7325,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777087241,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-25 03:21:49] BOT HIT webhook request received
[2026-04-25 03:21:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 03:21:50] sendMessage response: {"ok":true,"result":{"message_id":7326,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777087310,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-25 03:22:24] BOT HIT webhook request received
[2026-04-25 03:22:25] sendMessage response: {"ok":true,"result":{"message_id":7328,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777087345,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-25 03:22:26] BOT HIT webhook request received
[2026-04-25 03:22:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 03:22:27] sendMessage response: {"ok":true,"result":{"message_id":7329,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777087347,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-25 03:22:42] BOT HIT webhook request received
[2026-04-25 03:22:43] sendMessage response: {"ok":true,"result":{"message_id":7331,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777087363,"text":"The mobile number you entered could not be matched with our registered system records.\n\nPlease review your number carefully and try again.\n\nIf you would still like to speak with one of our banker officers, please select the option below.","reply_markup":{"inline_keyboard":[[{"text":"Try Again","callback_data":"retry_mobile"},{"text":"Talk to Banker Officer","callback_data":"talk_to_agent_unverified"}]]}}}
[2026-04-25 03:23:28] BOT HIT webhook request received
[2026-04-25 03:23:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 03:23:29] sendMessage response: {"ok":true,"result":{"message_id":7332,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777087409,"text":"Please re-enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":106,"length":12,"type":"phone_number"}]}}
[2026-04-25 03:23:35] BOT HIT webhook request received
[2026-04-25 03:23:35] sendMessage response: {"ok":true,"result":{"message_id":7334,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777087415,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-25 03:23:43] BOT HIT webhook request received
[2026-04-25 03:23:43] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-25 03:23:43] DOB verification blocked match=no
[2026-04-25 03:23:43] DOB verification active/general match=yes user_id=25 status=active
[2026-04-25 03:23:43] sendMessage response: {"ok":true,"result":{"message_id":7336,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777087423,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-25 03:24:08] BOT HIT webhook request received
[2026-04-25 03:24:09] sendMessage response: {"ok":true,"result":{"message_id":7338,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777087449,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-25 03:24:09] sendMessage response: {"ok":true,"result":{"message_id":7339,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777087449,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-25 03:24:15] BOT HIT webhook request received
[2026-04-25 03:24:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 03:24:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 03:24:17] sendMessage response: {"ok":true,"result":{"message_id":7340,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777087457,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to your secure card services center. From here you can manage FinoviaPay physical and virtual card products through a protected banking menu.\n\nPlease select Card Management to continue.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":194,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Card Management","callback_data":"ticket_card_type_management"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-25 03:24:19] BOT HIT webhook request received
[2026-04-25 03:24:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 03:24:20] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 03:24:21] sendMessage response: {"ok":true,"result":{"message_id":7341,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777087460,"text":"\ud83c\udfe6 FinoviaPay Card Management\n\nManage your FinoviaPay cards from one secure place. You may review physical card services or continue to the virtual card banking panel.\n\nPlease select the card product you would like to manage.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83d\udcbb Virtual Card","callback_data":"ticket_card_type_virtual_menu"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-25 03:24:26] BOT HIT webhook request received
[2026-04-25 03:24:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 03:24:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 03:24:29] sendMessage response: {"ok":true,"result":{"message_id":7342,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777087469,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate, review and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou can generate a new virtual card, check your current card profile, review available limits, view transaction history, freeze or unfreeze the card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-25 03:24:49] BOT HIT webhook request received
[2026-04-25 03:24:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 03:24:50] sendMessage response: {"ok":true,"result":{"message_id":7343,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777087490,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou may request a new virtual card, review your current card, check available limits, view transaction history, freeze/unfreeze your card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-25 03:25:17] BOT HIT webhook request received
[2026-04-25 03:25:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 03:25:19] sendMessage response: {"ok":true,"result":{"message_id":7344,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777087519,"text":"\u2795 Create a New Virtual Card\n\nFinoviaPay virtual cards are issued through a secure Card Operations review process.\n\nBefore you continue\n\u2022 A valid European mobile number is required for secure 3D verification.\n\u2022 Your request may be reviewed by the Card Operations Department.\n\u2022 Card limits and availability are assigned after approval.\n\u2022 You must use the card only for lawful, verified, and approved online payments.\n\nTap Continue to start your virtual card request.","entities":[{"offset":2,"length":25,"type":"bold"},{"offset":115,"length":19,"type":"bold"},{"offset":420,"length":8,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Continue","callback_data":"virtual_card_create_start"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-25 03:26:01] BOT HIT webhook request received
[2026-04-25 03:26:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 03:26:02] sendMessage response: {"ok":true,"result":{"message_id":7345,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777087562,"text":"\u2705 European Mobile Number Already Verified\n\nFor security, we will use your saved European mobile number ending with 3260 for 3D verification.\n\n\ud83d\udcca Expected Weekly Card Usage\n\nHow many times do you expect to use your virtual card per week?\n\nExample: 3 to 5 times per week","entities":[{"offset":2,"length":39,"type":"bold"},{"offset":115,"length":4,"type":"bold"},{"offset":145,"length":26,"type":"bold"},{"offset":247,"length":21,"type":"bold"}]}}
[2026-04-25 03:30:50] BOT HIT webhook request received
[2026-04-25 03:30:51] sendMessage response: {"ok":true,"result":{"message_id":7347,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777087851,"text":"\ud83d\udcb6 Expected Average Transaction Amount\n\nPlease enter the average amount you expect to spend per transaction.\n\nExample: EUR 25 or \u20ac50","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":119,"length":6,"type":"bold"},{"offset":129,"length":3,"type":"bold"}]}}
[2026-04-25 03:31:33] BOT HIT webhook request received
[2026-04-25 03:31:33] sendMessage response: {"ok":true,"result":{"message_id":7349,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777087893,"text":"\ud83c\udf0d Expected Usage Region\n\nPlease select the main region where you expect to use your FinoviaPay Virtual Card.\n\nThis helps Card Operations review your request correctly.","entities":[{"offset":3,"length":21,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf0f Asia","callback_data":"vc_region_asia"}],[{"text":"\ud83c\uddea\ud83c\uddfa Europe","callback_data":"vc_region_europe"}],[{"text":"\ud83c\udf0e America","callback_data":"vc_region_america"}],[{"text":"\ud83c\udf10 Other","callback_data":"vc_region_other"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-25 03:32:46] BOT HIT webhook request received
[2026-04-25 03:32:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 03:32:47] sendMessage response: {"ok":true,"result":{"message_id":7350,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777087967,"text":"\ud83d\udcb1 Local Currency Selection\n\nPlease select the main currency you expect to use for your virtual card transactions.\n\nIf your currency is not listed, select Others and type the currency name or code.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":155,"length":6,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\uddf5\ud83c\uddf0 RS / PKR","callback_data":"vc_currency_pkr"}],[{"text":"\ud83c\uddea\ud83c\uddfa EURO / EUR","callback_data":"vc_currency_eur"}],[{"text":"\ud83c\uddfa\ud83c\uddf8 DOLLAR / USD","callback_data":"vc_currency_usd"}],[{"text":"\ud83c\udde8\ud83c\udde6 CANADIAN DOLLAR / CAD","callback_data":"vc_currency_cad"}],[{"text":"\ud83c\udf10 OTHERS","callback_data":"vc_currency_other"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-25 03:33:39] BOT HIT webhook request received
[2026-04-25 03:33:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 03:33:40] sendMessage response: {"ok":true,"result":{"message_id":7351,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777088020,"text":"\u2705 FinoviaPay Virtual Card Request Submitted\n\nDear Valued Customer,\n\nYour request for a new Virtual Card has been successfully received and is currently under review by our Card Operations Department.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\ud83d\udccc Request Status: Pending Approval\n\ud83d\udd10 Reference ID: FNP-VC-260425-AZU9HGZT\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nOur team is carefully reviewing your request to ensure compliance with security and usage policies.\n\n\u23f1 Estimated Processing Time:\nWithin 24 to 48 hours\n\n\u26a0\ufe0f Important:\n\u2022 You cannot submit another request while this one is under review\n\u2022 You will be notified instantly once your card is approved\n\nIf you need assistance, please contact our support team.\n\nThank you for choosing FinoviaPay.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nFinoviaPay Card Operations\nWorldwide Digital Banking","entities":[{"offset":2,"length":41,"type":"bold"},{"offset":228,"length":15,"type":"bold"},{"offset":264,"length":13,"type":"bold"},{"offset":429,"length":26,"type":"bold"},{"offset":482,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee0 Manage My Card","callback_data":"virtual_card_manage_current"}],[{"text":"\ud83d\udce9 Contact Support","callback_data":"virtual_card_support"}],[{"text":"\ud83d\udd19 Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-25 03:35:26] BOT HIT webhook request received
[2026-04-25 03:35:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 03:35:27] sendMessage response: {"ok":true,"result":{"message_id":7352,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777088127,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou may request a new virtual card, review your current card, check available limits, view transaction history, freeze/unfreeze your card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udeab New Request Disabled (Pending Review)","callback_data":"virtual_card_pending_review"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-25 03:36:39] BOT HIT webhook request received
[2026-04-25 03:36:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 03:36:50] BOT HIT webhook request received
[2026-04-25 03:36:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 03:36:59] BOT HIT webhook request received
[2026-04-25 03:36:59] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 06:51:00] BOT HIT webhook request received
[2026-04-25 06:51:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 06:51:01] sendMessage response: {"ok":true,"result":{"message_id":7358,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777099861,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-25 07:02:26] BOT HIT webhook request received
[2026-04-25 07:02:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 07:02:27] sendMessage response: {"ok":true,"result":{"message_id":7363,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777100547,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-25 07:38:04] BOT HIT webhook request received
[2026-04-25 07:38:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 07:38:05] sendMessage response: {"ok":true,"result":{"message_id":7368,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777102685,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-25 07:45:47] BOT HIT webhook request received
[2026-04-25 07:45:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 07:45:47] sendMessage response: {"ok":true,"result":{"message_id":7373,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777103147,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-25 08:31:59] BOT HIT webhook request received
[2026-04-25 08:32:00] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 08:32:00] sendMessage response: {"ok":true,"result":{"message_id":7378,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777105920,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-25 10:38:45] BOT HIT webhook request received
[2026-04-25 10:38:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 10:38:46] sendMessage response: {"ok":true,"result":{"message_id":7379,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777113527,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-25 10:38:50] BOT HIT webhook request received
[2026-04-25 10:38:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 10:38:51] sendMessage response: {"ok":true,"result":{"message_id":7380,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777113531,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-25 10:38:54] BOT HIT webhook request received
[2026-04-25 10:38:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 10:38:55] sendMessage response: {"ok":true,"result":{"message_id":7381,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777113536,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-25 10:38:57] BOT HIT webhook request received
[2026-04-25 10:38:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 10:38:58] sendMessage response: {"ok":true,"result":{"message_id":7382,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777113539,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-25 10:39:01] BOT HIT webhook request received
[2026-04-25 10:39:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 10:39:02] sendMessage response: {"ok":true,"result":{"message_id":7383,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777113543,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-25 10:39:49] BOT HIT webhook request received
[2026-04-25 10:39:49] sendMessage response: {"ok":true,"result":{"message_id":7385,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777113590,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-25 10:39:51] BOT HIT webhook request received
[2026-04-25 10:39:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 10:39:52] sendMessage response: {"ok":true,"result":{"message_id":7386,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777113593,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-25 10:40:02] BOT HIT webhook request received
[2026-04-25 10:40:03] sendMessage response: {"ok":true,"result":{"message_id":7388,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777113604,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-25 10:40:14] BOT HIT webhook request received
[2026-04-25 10:40:14] DOB verification full matches=[{"id":"27","name":"Abdul Hanan","mobile":"+923211293973","dob":"2003-12-03","status":"active","block_reason_category":"none","account_number":"ES5838275311756567373229"}]
[2026-04-25 10:40:14] DOB verification blocked match=no
[2026-04-25 10:40:14] DOB verification active/general match=yes user_id=27 status=active
[2026-04-25 10:40:20] sendMessage response: {"ok":true,"result":{"message_id":7390,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777113620,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-25 10:40:39] BOT HIT webhook request received
[2026-04-25 10:40:39] sendMessage response: {"ok":true,"result":{"message_id":7392,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777113640,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-25 10:40:40] sendMessage response: {"ok":true,"result":{"message_id":7393,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777113641,"text":"\ud83d\udee1\ufe0f Identity Verification In Review\n\nDear Abdul Hanan,\n\nYour identity verification request has already been received successfully and is currently under review by our authorized verification team.\n\nYour current verification status is shown below:\n\u2022 Verification Status: Pending Review\n\nAt this stage, no further action is required from you unless additional information or supporting documents are requested during the review process.\n\nFor your security, access to certain account services remains temporarily limited until the verification review has been completed.\n\nYou will be notified as soon as your verification status is updated.\n\nThank you for your patience and cooperation.","entities":[{"offset":4,"length":31,"type":"bold"},{"offset":42,"length":11,"type":"bold"},{"offset":249,"length":20,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd53 Verification Under Review","callback_data":"kyc_phase2_pending_status"}]]}}}
[2026-04-25 10:41:56] BOT HIT webhook request received
[2026-04-25 10:41:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-25 10:41:57] sendMessage response: {"ok":true,"result":{"message_id":7394,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777113718,"text":"\ud83d\udee1\ufe0f Verification Status\n\nReference Code: FNP-KYC-260417-B9B2CEBB\nStatus: Under Review\n\nWe will notify you once the review has been completed or if additional information is required.","entities":[{"offset":4,"length":19,"type":"bold"},{"offset":25,"length":15,"type":"bold"},{"offset":65,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-26 03:20:42] BOT HIT webhook request received
[2026-04-26 03:20:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 03:20:43] sendMessage response: {"ok":true,"result":{"message_id":7397,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777173643,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-26 07:10:36] BOT HIT webhook request received
[2026-04-26 07:10:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 07:10:37] sendMessage response: {"ok":true,"result":{"message_id":7399,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777187437,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-26 10:01:48] BOT HIT webhook request received
[2026-04-26 10:01:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 10:01:49] sendMessage response: {"ok":true,"result":{"message_id":7402,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777197709,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-26 10:02:07] BOT HIT webhook request received
[2026-04-26 10:02:32] BOT HIT webhook request received
[2026-04-26 10:02:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 10:09:50] BOT HIT webhook request received
[2026-04-26 10:09:51] sendMessage response: {"ok":true,"result":{"message_id":7405,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777198191,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-26 10:09:52] BOT HIT webhook request received
[2026-04-26 10:09:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 10:09:53] sendMessage response: {"ok":true,"result":{"message_id":7406,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777198193,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-26 10:10:14] BOT HIT webhook request received
[2026-04-26 10:10:15] sendMessage response: {"ok":true,"result":{"message_id":7408,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777198215,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-26 10:10:19] BOT HIT webhook request received
[2026-04-26 10:10:19] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-26 10:10:19] DOB verification blocked match=no
[2026-04-26 10:10:19] DOB verification active/general match=yes user_id=25 status=active
[2026-04-26 10:10:22] sendMessage response: {"ok":true,"result":{"message_id":7410,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777198221,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-26 10:10:42] BOT HIT webhook request received
[2026-04-26 10:10:42] sendMessage response: {"ok":true,"result":{"message_id":7412,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777198242,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-26 10:10:43] sendMessage response: {"ok":true,"result":{"message_id":7413,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777198242,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-26 10:10:54] BOT HIT webhook request received
[2026-04-26 10:10:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 10:10:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 10:10:56] sendMessage response: {"ok":true,"result":{"message_id":7414,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777198255,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to your secure card services center. From here you can manage FinoviaPay physical and virtual card products through a protected banking menu.\n\nPlease select Card Management to continue.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":194,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Card Management","callback_data":"ticket_card_type_management"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-26 10:11:01] BOT HIT webhook request received
[2026-04-26 10:11:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 10:11:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 10:11:02] sendMessage response: {"ok":true,"result":{"message_id":7415,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777198262,"text":"\ud83c\udfe6 FinoviaPay Card Management\n\nManage your FinoviaPay cards from one secure place. You may review physical card services or continue to the virtual card banking panel.\n\nPlease select the card product you would like to manage.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83d\udcbb Virtual Card","callback_data":"ticket_card_type_virtual_menu"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-26 10:11:06] BOT HIT webhook request received
[2026-04-26 10:11:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 10:11:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 10:11:08] sendMessage response: {"ok":true,"result":{"message_id":7416,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777198268,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate, review and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou can generate a new virtual card, check your current card profile, review available limits, view transaction history, freeze or unfreeze the card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-26 10:11:18] BOT HIT webhook request received
[2026-04-26 10:11:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 10:11:19] sendMessage response: {"ok":true,"result":{"message_id":7417,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777198279,"text":"\ud83d\udee0 Manage Current Virtual Card\n\nUse this secure panel to review your card information, available limit, transaction history, freeze/unfreeze status, limit settings, or request support from Card Operations.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"virtual_card_my_card"}],[{"text":"\ud83d\uddd1 Delete Current Card","callback_data":"virtual_card_delete_current"}],[{"text":"\u2744\ufe0f Freeze / Unfreeze Card","callback_data":"virtual_card_freeze_unfreeze"}],[{"text":"\ud83d\udcca Card Limit","callback_data":"virtual_card_limit"}],[{"text":"\ud83c\udd98 Help / Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-26 10:11:35] BOT HIT webhook request received
[2026-04-26 10:11:35] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 10:11:36] sendMessage response: {"ok":true,"result":{"message_id":7418,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777198296,"text":"\ud83d\udcb3 My Card\n\nSelect the information you would like to review for your current FinoviaPay virtual card.","entities":[{"offset":3,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2139\ufe0f Card Info","callback_data":"virtual_card_info"}],[{"text":"\ud83d\udcb6 Available Limit","callback_data":"virtual_card_available_limit"}],[{"text":"\ud83d\udcdc Transaction History","callback_data":"virtual_card_transaction_history"}],[{"text":"\u21a9\ufe0f Back to Manage Current Card","callback_data":"virtual_card_manage_current"}]]}}}
[2026-04-26 10:12:11] BOT HIT webhook request received
[2026-04-26 10:12:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 10:12:12] sendMessage response: {"ok":true,"result":{"message_id":7419,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777198332,"text":"\ud83d\udcb6 Virtual Card Available Limit\n\nAvailable Limit\nEUR 100.00\n\nPer Transaction Limit\nNot Available Yet\n\nDaily Limit\nNot Available Yet\n\nMonthly Limit\nNot Available Yet\n\nFor security reasons, card limits may be reviewed and adjusted by the FinoviaPay Card Operations Department.","entities":[{"offset":3,"length":28,"type":"bold"},{"offset":33,"length":15,"type":"bold"},{"offset":61,"length":21,"type":"bold"},{"offset":102,"length":11,"type":"bold"},{"offset":133,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udd98 Request Limit Review","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Manage Current Card","callback_data":"virtual_card_manage_current"}]]}}}
[2026-04-26 10:13:15] BOT HIT webhook request received
[2026-04-26 10:13:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 10:13:16] sendMessage response: {"ok":true,"result":{"message_id":7420,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777198396,"text":"\ud83c\udd98 FinoviaPay Card Support\n\nPlease describe your Virtual Card issue in one message. Our Card Operations Support team will review your request and respond accordingly.","entities":[{"offset":3,"length":23,"type":"bold"}]}}
[2026-04-26 10:15:04] BOT HIT webhook request received
[2026-04-26 10:15:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 10:15:05] sendMessage response: {"ok":true,"result":{"message_id":7421,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777198504,"text":"\ud83d\udcb3 My Virtual Card\n\nCard Label\nVirtual Card\n\nCard Brand\nVisa\n\nMasked Card Number\n\u2022\u2022\u2022\u2022 \u2022\u2022\u2022\u2022 \u2022\u2022\u2022\u2022 3563\n\nExpiry Date\n12/2030\n\nCard Status\nActive\n\nAvailable Limit\nEUR 100.00\n\nReference Code\nFNP-CARD-260426-26514C2A","entities":[{"offset":3,"length":15,"type":"bold"},{"offset":20,"length":10,"type":"bold"},{"offset":45,"length":10,"type":"bold"},{"offset":62,"length":18,"type":"bold"},{"offset":102,"length":11,"type":"bold"},{"offset":123,"length":11,"type":"bold"},{"offset":143,"length":15,"type":"bold"},{"offset":171,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb6 Available Limit","callback_data":"virtual_card_available_limit"}],[{"text":"\ud83d\udcdc Transaction History","callback_data":"virtual_card_transaction_history"}],[{"text":"\u21a9\ufe0f Back to My Card","callback_data":"virtual_card_my_card"}]]}}}
[2026-04-26 10:56:16] BOT HIT webhook request received
[2026-04-26 10:56:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 10:56:17] sendMessage response: {"ok":true,"result":{"message_id":7422,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777200977,"text":"\ud83d\udcb3 My Card\n\nSelect the information you would like to review for your current FinoviaPay virtual card.","entities":[{"offset":3,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2139\ufe0f Card Info","callback_data":"virtual_card_info"}],[{"text":"\ud83d\udcb6 Available Limit","callback_data":"virtual_card_available_limit"}],[{"text":"\ud83d\udcdc Transaction History","callback_data":"virtual_card_transaction_history"}],[{"text":"\u21a9\ufe0f Back to Manage Current Card","callback_data":"virtual_card_manage_current"}]]}}}
[2026-04-26 10:56:43] BOT HIT webhook request received
[2026-04-26 10:56:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 10:56:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 10:56:44] sendMessage response: {"ok":true,"result":{"message_id":7423,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777201004,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to your secure card services center. From here you can manage FinoviaPay physical and virtual card products through a protected banking menu.\n\nPlease select Card Management to continue.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":194,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Card Management","callback_data":"ticket_card_type_management"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-26 10:56:48] BOT HIT webhook request received
[2026-04-26 10:56:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 10:56:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 10:56:49] sendMessage response: {"ok":true,"result":{"message_id":7424,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777201009,"text":"\ud83c\udfe6 FinoviaPay Card Management\n\nManage your FinoviaPay cards from one secure place. You may review physical card services or continue to the virtual card banking panel.\n\nPlease select the card product you would like to manage.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83d\udcbb Virtual Card","callback_data":"ticket_card_type_virtual_menu"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-26 10:56:51] BOT HIT webhook request received
[2026-04-26 10:56:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 10:56:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 10:56:52] sendMessage response: {"ok":true,"result":{"message_id":7425,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777201012,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate, review and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou can generate a new virtual card, check your current card profile, review available limits, view transaction history, freeze or unfreeze the card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-26 10:56:56] BOT HIT webhook request received
[2026-04-26 10:56:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 10:56:57] sendMessage response: {"ok":true,"result":{"message_id":7426,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777201017,"text":"\ud83d\udee0 Manage Current Virtual Card\n\nUse this secure panel to review your card information, available limit, transaction history, freeze/unfreeze status, limit settings, or request support from Card Operations.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"virtual_card_my_card"}],[{"text":"\ud83d\uddd1 Delete Current Card","callback_data":"virtual_card_delete_current"}],[{"text":"\u2744\ufe0f Freeze / Unfreeze Card","callback_data":"virtual_card_freeze_unfreeze"}],[{"text":"\ud83d\udcca Card Limit","callback_data":"virtual_card_limit"}],[{"text":"\ud83c\udd98 Help / Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-26 10:57:01] BOT HIT webhook request received
[2026-04-26 10:57:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 10:57:01] sendMessage response: {"ok":true,"result":{"message_id":7427,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777201021,"text":"\ud83c\udd98 FinoviaPay Card Support\n\nPlease describe your Virtual Card issue in one message. Our Card Operations Support team will review your request and respond accordingly.","entities":[{"offset":3,"length":23,"type":"bold"}]}}
[2026-04-26 10:59:41] BOT HIT webhook request received
[2026-04-26 13:10:53] BOT HIT webhook request received
[2026-04-26 13:10:54] sendMessage response: {"ok":true,"result":{"message_id":7430,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777209054,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-26 13:10:59] BOT HIT webhook request received
[2026-04-26 13:11:00] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 13:11:00] sendMessage response: {"ok":true,"result":{"message_id":7431,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777209060,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-26 13:11:14] BOT HIT webhook request received
[2026-04-26 13:11:15] sendMessage response: {"ok":true,"result":{"message_id":7433,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777209075,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-26 13:11:18] BOT HIT webhook request received
[2026-04-26 13:11:18] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-26 13:11:18] DOB verification blocked match=no
[2026-04-26 13:11:18] DOB verification active/general match=yes user_id=25 status=active
[2026-04-26 13:11:18] sendMessage response: {"ok":true,"result":{"message_id":7435,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777209078,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-26 13:12:46] BOT HIT webhook request received
[2026-04-26 13:12:47] sendMessage response: {"ok":true,"result":{"message_id":7437,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777209167,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-26 13:12:47] sendMessage response: {"ok":true,"result":{"message_id":7438,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777209167,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-26 13:13:09] BOT HIT webhook request received
[2026-04-26 13:13:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 13:13:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 13:13:11] sendMessage response: {"ok":true,"result":{"message_id":7439,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777209191,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to your secure card services center. From here you can manage FinoviaPay physical and virtual card products through a protected banking menu.\n\nPlease select Card Management to continue.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":194,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Card Management","callback_data":"ticket_card_type_management"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-26 13:13:16] BOT HIT webhook request received
[2026-04-26 13:13:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 13:13:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 13:13:17] sendMessage response: {"ok":true,"result":{"message_id":7440,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777209197,"text":"\ud83c\udfe6 FinoviaPay Card Management\n\nManage your FinoviaPay cards from one secure place. You may review physical card services or continue to the virtual card banking panel.\n\nPlease select the card product you would like to manage.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83d\udcbb Virtual Card","callback_data":"ticket_card_type_virtual_menu"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-26 13:13:20] BOT HIT webhook request received
[2026-04-26 13:13:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 13:13:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 13:13:22] sendMessage response: {"ok":true,"result":{"message_id":7441,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777209202,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate, review and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou can generate a new virtual card, check your current card profile, review available limits, view transaction history, freeze or unfreeze the card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-26 13:13:34] BOT HIT webhook request received
[2026-04-26 13:13:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 13:13:35] sendMessage response: {"ok":true,"result":{"message_id":7442,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777209215,"text":"\ud83d\udee0 Manage Current Virtual Card\n\nUse this secure panel to review your card information, available limit, transaction history, freeze/unfreeze status, limit settings, or request support from Card Operations.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"virtual_card_my_card"}],[{"text":"\ud83d\uddd1 Delete Current Card","callback_data":"virtual_card_delete_current"}],[{"text":"\u2744\ufe0f Freeze / Unfreeze Card","callback_data":"virtual_card_freeze_unfreeze"}],[{"text":"\ud83d\udcca Card Limit","callback_data":"virtual_card_limit"}],[{"text":"\ud83c\udd98 Help / Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-26 13:13:38] BOT HIT webhook request received
[2026-04-26 13:13:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 13:13:39] sendMessage response: {"ok":true,"result":{"message_id":7443,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777209219,"text":"\ud83c\udd98 FinoviaPay Card Support\n\nPlease describe your Virtual Card issue in one message. Our Card Operations Support team will review your request and respond accordingly.","entities":[{"offset":3,"length":23,"type":"bold"}]}}
[2026-04-26 13:13:48] BOT HIT webhook request received
[2026-04-26 13:46:18] BOT HIT webhook request received
[2026-04-26 13:46:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 13:46:19] sendMessage response: {"ok":true,"result":{"message_id":7446,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777211179,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-26 14:29:33] BOT HIT webhook request received
[2026-04-26 14:29:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 14:29:34] sendMessage response: {"ok":true,"result":{"message_id":7448,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777213774,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-26 21:13:52] BOT HIT webhook request received
[2026-04-26 21:13:53] sendMessage response: {"ok":true,"result":{"message_id":7450,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777238033,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-26 21:13:54] BOT HIT webhook request received
[2026-04-26 21:13:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 21:13:55] sendMessage response: {"ok":true,"result":{"message_id":7451,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777238035,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-26 21:14:06] BOT HIT webhook request received
[2026-04-26 21:14:07] sendMessage response: {"ok":true,"result":{"message_id":7453,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777238047,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-26 21:14:10] BOT HIT webhook request received
[2026-04-26 21:14:10] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-26 21:14:10] DOB verification blocked match=no
[2026-04-26 21:14:10] DOB verification active/general match=yes user_id=25 status=active
[2026-04-26 21:14:11] sendMessage response: {"ok":true,"result":{"message_id":7455,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777238051,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-26 21:14:42] BOT HIT webhook request received
[2026-04-26 21:14:43] sendMessage response: {"ok":true,"result":{"message_id":7457,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777238083,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-26 21:14:43] sendMessage response: {"ok":true,"result":{"message_id":7458,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777238083,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-26 21:14:51] BOT HIT webhook request received
[2026-04-26 21:14:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 21:14:52] sendMessage response: {"ok":true,"result":{"message_id":7459,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777238091,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-26 21:19:10] BOT HIT webhook request received
[2026-04-26 21:19:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 21:19:11] sendMessage response: {"ok":true,"result":{"message_id":7460,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777238351,"text":"To create your support ticket, please enter your full name."}}
[2026-04-26 21:19:24] BOT HIT webhook request received
[2026-04-26 21:19:24] sendMessage response: {"ok":true,"result":{"message_id":7462,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777238364,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-04-26 21:19:31] BOT HIT webhook request received
[2026-04-26 21:19:31] sendMessage response: {"ok":true,"result":{"message_id":7464,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777238371,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-04-26 21:19:55] BOT HIT webhook request received
[2026-04-26 21:19:55] sendMessage response: {"ok":true,"result":{"message_id":7466,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777238395,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-04-26 21:20:47] BOT HIT webhook request received
[2026-04-26 21:20:47] sendMessage response: {"ok":true,"result":{"message_id":7468,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777238447,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-04-26 21:23:11] BOT HIT webhook request received
[2026-04-26 21:23:12] sendMessage response: {"ok":true,"result":{"message_id":7470,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777238591,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKT85C6238F\nFull Name: Sadaf Hussain\nEmail: mzoohaaan@gmail.com\nContact Number: +923036814535\nSubject: Electricity bill payment request Gapco\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":107,"length":19,"type":"email"},{"offset":143,"length":13,"type":"phone_number"}]}}
[2026-04-26 21:23:12] sendMessage response: {"ok":true,"result":{"message_id":7471,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777238592,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-26 21:50:10] BOT HIT webhook request received
[2026-04-26 21:50:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 21:50:11] sendMessage response: {"ok":true,"result":{"message_id":7473,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777240211,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-26 21:50:54] BOT HIT webhook request received
[2026-04-26 21:50:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 21:50:55] sendMessage response: {"ok":true,"result":{"message_id":7474,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777240255,"text":"\ud83d\udcb0 FinoviaPay Balance Summary\n\n\ud83d\udc64 Account Holder\nSadaf Hussain\n\n\ud83c\udff7\ufe0f Account Number\nES3657436813998962749698\n\n\ud83d\udcb3 Available Balance\n25,188.18 EUR\n\nThis balance reflects the latest available amount currently recorded on your FinoviaPay profile.","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":34,"length":14,"type":"bold"},{"offset":68,"length":14,"type":"bold"},{"offset":112,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-26 22:09:28] BOT HIT webhook request received
[2026-04-26 22:09:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 22:09:29] sendMessage response: {"ok":true,"result":{"message_id":7476,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777241369,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-26 22:09:57] BOT HIT webhook request received
[2026-04-26 22:09:57] sendMessage response: {"ok":true,"result":{"message_id":7477,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777241397,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nPlease select one of the premium banking options below to continue securely.","entities":[{"offset":4,"length":45,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-26 22:10:26] BOT HIT webhook request received
[2026-04-26 22:10:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 22:10:27] sendMessage response: {"ok":true,"result":{"message_id":7478,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777241427,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-26 22:10:31] BOT HIT webhook request received
[2026-04-26 22:10:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 22:10:31] sendMessage response: {"ok":true,"result":{"message_id":7479,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777241431,"text":"To create your support ticket, please enter your full name."}}
[2026-04-26 22:10:37] BOT HIT webhook request received
[2026-04-26 22:10:37] sendMessage response: {"ok":true,"result":{"message_id":7481,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777241437,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-04-26 22:10:44] BOT HIT webhook request received
[2026-04-26 22:10:44] sendMessage response: {"ok":true,"result":{"message_id":7483,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777241444,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-04-26 22:10:58] BOT HIT webhook request received
[2026-04-26 22:10:58] sendMessage response: {"ok":true,"result":{"message_id":7485,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777241458,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-04-26 22:11:21] BOT HIT webhook request received
[2026-04-26 22:11:22] sendMessage response: {"ok":true,"result":{"message_id":7487,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777241482,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-04-26 22:14:04] BOT HIT webhook request received
[2026-04-26 22:14:04] sendMessage response: {"ok":true,"result":{"message_id":7489,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777241644,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKT8805197A\nFull Name: Sadaf Hussain\nEmail: mzoohaaan@gmail.com\nContact Number: +923036814535\nSubject: Gapco bill payment request\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":107,"length":19,"type":"email"},{"offset":143,"length":13,"type":"phone_number"}]}}
[2026-04-26 22:14:05] sendMessage response: {"ok":true,"result":{"message_id":7490,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777241645,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-26 22:16:56] BOT HIT webhook request received
[2026-04-26 22:16:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 22:16:57] sendMessage response: {"ok":true,"result":{"message_id":7492,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777241817,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-26 22:26:43] BOT HIT webhook request received
[2026-04-26 22:26:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 22:26:44] sendMessage response: {"ok":true,"result":{"message_id":7494,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777242404,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-26 22:44:15] BOT HIT webhook request received
[2026-04-26 22:44:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 22:44:16] sendMessage response: {"ok":true,"result":{"message_id":7499,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777243456,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-26 22:49:41] BOT HIT webhook request received
[2026-04-26 22:49:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 22:49:42] sendMessage response: {"ok":true,"result":{"message_id":7500,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777243782,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-26 22:50:38] BOT HIT webhook request received
[2026-04-26 22:50:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 22:50:39] sendMessage response: {"ok":true,"result":{"message_id":7501,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777243839,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-04-26 22:55:56] BOT HIT webhook request received
[2026-04-26 22:55:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 22:55:57] sendMessage response: {"ok":true,"result":{"message_id":7502,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777244157,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-26 22:56:04] BOT HIT webhook request received
[2026-04-26 22:56:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-26 22:56:05] sendMessage response: {"ok":true,"result":{"message_id":7503,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777244165,"text":"\ud83d\udee1\ufe0f Verification Status\n\nReference Code: FNP-KYC-260417-B9B2CEBB\nStatus: Under Review\n\nWe will notify you once the review has been completed or if additional information is required.","entities":[{"offset":4,"length":19,"type":"bold"},{"offset":25,"length":15,"type":"bold"},{"offset":65,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-27 06:23:07] BOT HIT webhook request received
[2026-04-27 06:23:07] sendMessage response: {"ok":true,"result":{"message_id":7505,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":6691002492,"first_name":"Hadja Hazara","last_name":"Djibo","type":"private"},"date":1777270987,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-27 09:27:21] BOT HIT webhook request received
[2026-04-27 09:27:23] sendMessage response: {"ok":true,"result":{"message_id":7508,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777282043,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-27 09:27:24] BOT HIT webhook request received
[2026-04-27 09:27:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-27 09:27:25] sendMessage response: {"ok":true,"result":{"message_id":7509,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777282045,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-27 09:27:34] BOT HIT webhook request received
[2026-04-27 09:27:35] sendMessage response: {"ok":true,"result":{"message_id":7511,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777282055,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-27 09:27:41] BOT HIT webhook request received
[2026-04-27 09:27:41] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-27 09:27:41] DOB verification blocked match=no
[2026-04-27 09:27:41] DOB verification active/general match=yes user_id=5 status=active
[2026-04-27 09:27:43] sendMessage response: {"ok":true,"result":{"message_id":7513,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777282063,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-27 09:28:03] BOT HIT webhook request received
[2026-04-27 09:28:04] sendMessage response: {"ok":true,"result":{"message_id":7515,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777282083,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-27 09:28:04] sendMessage response: {"ok":true,"result":{"message_id":7516,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777282084,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-27 09:28:08] BOT HIT webhook request received
[2026-04-27 09:28:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-27 09:28:09] sendMessage response: {"ok":true,"result":{"message_id":7517,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777282089,"text":"Testing"}}
[2026-04-27 09:29:00] BOT HIT webhook request received
[2026-04-27 09:29:00] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-27 09:29:01] sendMessage response: {"ok":true,"result":{"message_id":7518,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777282140,"text":"\ud83d\udcb8 FinoviaPay Transfer Services\n\nWelcome to FinoviaPay Transfer Services.\n\nPlease select one of the available transfer management options below.","entities":[{"offset":3,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc2 Transfer Management","callback_data":"transfer_management_menu"}],[{"text":"\ud83c\udd98 Support / Help","callback_data":"transfer_services_support_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-27 09:29:02] BOT HIT webhook request received
[2026-04-27 09:29:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-27 09:29:03] sendMessage response: {"ok":true,"result":{"message_id":7519,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777282143,"text":"\ud83d\udcc2 Transfer Management\n\nPlease select the transfer service you would like to manage.\n\nAvailable categories include International Transfers, SEPA Transfers, and Wallet Transfers.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf0d Int Transfer Management","callback_data":"int_transfer_management_menu"}],[{"text":"\ud83c\uddea\ud83c\uddfa Sepa Transfer Management","callback_data":"sepa_transfer_management_menu"}],[{"text":"\ud83d\udcf2 Wallet Transfer Management","callback_data":"wallet_transfer_management_menu"}],[{"text":"\u21a9\ufe0f Return to Transfer Services","callback_data":"transfer_services_menu"}]]}}}
[2026-04-27 09:29:05] BOT HIT webhook request received
[2026-04-27 09:29:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-27 09:29:06] sendMessage response: {"ok":true,"result":{"message_id":7520,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777282146,"text":"\ud83c\udf0d International Transfer Management\n\nInternational Transfer services are not enabled by default.\n\nBefore activation, you are required to complete a mandatory verification process, including:\n\u2022 Basic AML information\n\u2022 Identity document verification\n\u2022 Short video identity confirmation\n\nPlease choose one of the options below to proceed.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start Int Transfer Verification","callback_data":"int_transfer_start_verification"}],[{"text":"\ud83d\udcca Verification Status","callback_data":"int_transfer_verification_status"}],[{"text":"\ud83c\udd98 Int Transfer Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-27 09:29:09] BOT HIT webhook request received
[2026-04-27 09:29:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-27 09:29:10] sendMessage response: {"ok":true,"result":{"message_id":7521,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777282150,"text":"\ud83c\udf0d International Transfer Service Activation\n\nThank you for your interest in activating International Transfer services with FinoviaPay.\n\nFor your security and to comply with international regulatory requirements, this service is not enabled by default.\n\nBefore activation, all customers are required to complete a mandatory verification process, which includes:\n\n\u2022 Basic AML information\n\u2022 Identity document verification\n\u2022 Short video identity confirmation\n\n\u23f1 Estimated completion time: 2\u20133 minutes\n\ud83d\udd52 Review time: 24\u201372 hours\n\nPlease choose an option below to proceed.","entities":[{"offset":3,"length":41,"type":"bold"},{"offset":460,"length":26,"type":"bold"},{"offset":502,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Continue Verification","callback_data":"int_transfer_continue_verification"}],[{"text":"\u274c Cancel","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-27 09:29:12] BOT HIT webhook request received
[2026-04-27 09:29:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-27 09:29:13] sendMessage response: {"ok":true,"result":{"message_id":7522,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777282153,"text":"\ud83d\udc64 Full Name\n\nPlease enter your full legal name exactly as it appears on your identification document.","entities":[{"offset":3,"length":9,"type":"bold"}]}}
[2026-04-27 09:29:16] BOT HIT webhook request received
[2026-04-27 09:29:16] sendMessage response: {"ok":true,"result":{"message_id":7524,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777282156,"text":"\ud83d\udcc5 Date of Birth\n\nPlease enter your date of birth in the following format:\n\nDD/MM/YYYY","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-04-27 09:29:26] BOT HIT webhook request received
[2026-04-27 09:29:27] sendMessage response: {"ok":true,"result":{"message_id":7526,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777282167,"text":"\ud83c\udf0d Country of Residence\n\nPlease enter your current country of residence.","entities":[{"offset":3,"length":20,"type":"bold"}]}}
[2026-04-27 09:29:29] BOT HIT webhook request received
[2026-04-27 09:29:29] sendMessage response: {"ok":true,"result":{"message_id":7528,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777282169,"text":"\ud83e\udeaa Nationality\n\nPlease specify your nationality as per your official identification.","entities":[{"offset":3,"length":11,"type":"bold"}]}}
[2026-04-27 09:29:31] BOT HIT webhook request received
[2026-04-27 09:29:32] sendMessage response: {"ok":true,"result":{"message_id":7530,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777282172,"text":"\ud83d\udcbc Occupation\n\nPlease provide your current occupation or employment status.","entities":[{"offset":3,"length":10,"type":"bold"}]}}
[2026-04-27 09:29:34] BOT HIT webhook request received
[2026-04-27 09:29:34] sendMessage response: {"ok":true,"result":{"message_id":7532,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777282174,"text":"\ud83d\udcb0 Source of Funds\n\nPlease specify the primary source of funds you intend to use for international transfers.\n\nExamples:\n\u2022 Salary / Employment Income\n\u2022 Business Income\n\u2022 Savings\n\u2022 Investments\n\u2022 Other (please specify)","entities":[{"offset":3,"length":15,"type":"bold"}]}}
[2026-04-27 09:29:36] BOT HIT webhook request received
[2026-04-27 09:29:36] sendMessage response: {"ok":true,"result":{"message_id":7534,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777282176,"text":"\ud83d\udcca Expected Monthly Transfer Volume\n\nPlease indicate your expected monthly transfer amount in EUR.\n\nExample: 500, 1000, 5000","entities":[{"offset":3,"length":32,"type":"bold"}]}}
[2026-04-27 09:29:38] BOT HIT webhook request received
[2026-04-27 09:29:39] sendMessage response: {"ok":true,"result":{"message_id":7536,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777282179,"text":"Please enter a valid expected monthly transfer amount in EUR. Example: 500 or 1000"}}
[2026-04-27 09:29:41] BOT HIT webhook request received
[2026-04-27 09:29:42] sendMessage response: {"ok":true,"result":{"message_id":7538,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777282182,"text":"\ud83c\udfaf Purpose of Transfers\n\nPlease specify the main purpose of your international transfers.\n\nExamples:\n\u2022 Family Support\n\u2022 Personal Transfers\n\u2022 Business Payments\n\u2022 Education Expenses\n\u2022 Medical Support","entities":[{"offset":3,"length":20,"type":"bold"}]}}
[2026-04-27 09:29:44] BOT HIT webhook request received
[2026-04-27 09:29:44] sendMessage response: {"ok":true,"result":{"message_id":7540,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777282184,"text":"\ud83e\udd1d Beneficiary Relationship\n\nPlease specify your relationship with the intended recipient(s).\n\nExamples:\n\u2022 Family Member\n\u2022 Personal Contact\n\u2022 Business Partner\n\u2022 Own Account","entities":[{"offset":3,"length":24,"type":"bold"}]}}
[2026-04-27 09:29:47] BOT HIT webhook request received
[2026-04-27 09:29:47] sendMessage response: {"ok":true,"result":{"message_id":7542,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777282187,"text":"\u2696\ufe0f Politically Exposed Person (PEP)\n\nAre you or any of your close associates a politically exposed person?","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Yes","callback_data":"int_transfer_pep_yes"},{"text":"No","callback_data":"int_transfer_pep_no"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-27 09:29:49] BOT HIT webhook request received
[2026-04-27 09:29:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-27 09:29:50] sendMessage response: {"ok":true,"result":{"message_id":7543,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777282190,"text":"\u26a0\ufe0f Third-Party Transactions\n\nAre you acting on behalf of another individual or entity for these transfers?","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Yes","callback_data":"int_transfer_third_party_yes"},{"text":"No","callback_data":"int_transfer_third_party_no"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-27 09:29:51] BOT HIT webhook request received
[2026-04-27 09:29:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-27 09:29:52] sendMessage response: {"ok":true,"result":{"message_id":7544,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777282192,"text":"\ud83d\udcdc Source of Funds Declaration\n\nDo you confirm that all funds used for international transfers are obtained from legal and verifiable sources?","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Yes","callback_data":"int_transfer_legal_funds_yes"},{"text":"No","callback_data":"int_transfer_legal_funds_no"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-27 09:30:03] BOT HIT webhook request received
[2026-04-27 09:30:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-27 09:30:04] sendMessage response: {"ok":true,"result":{"message_id":7545,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777282204,"text":"\ud83c\udf10 Transfer Experience\n\nHave you previously used international banking or remittance services?","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Yes","callback_data":"int_transfer_experience_yes"},{"text":"No","callback_data":"int_transfer_experience_no"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-27 09:30:06] BOT HIT webhook request received
[2026-04-27 09:30:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-27 09:30:07] sendMessage response: {"ok":true,"result":{"message_id":7546,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777282207,"text":"\ud83e\udeaa Identity Verification\n\nPlease select the type of identification document you would like to submit.\n\nEnsure that the document is valid and clearly visible.","entities":[{"offset":3,"length":21,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa National ID Card","callback_data":"int_transfer_doc_type_national_id_card"}],[{"text":"\ud83d\udcd8 Passport","callback_data":"int_transfer_doc_type_passport"}],[{"text":"\ud83c\udfe0 Residence Permit","callback_data":"int_transfer_doc_type_residence_permit"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-27 09:30:09] BOT HIT webhook request received
[2026-04-27 09:30:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-27 09:30:10] sendMessage response: {"ok":true,"result":{"message_id":7547,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777282210,"text":"\ud83d\udd22 Document Number\n\nPlease enter your identification document number exactly as shown on your document.","entities":[{"offset":3,"length":15,"type":"bold"}]}}
[2026-04-27 09:30:12] BOT HIT webhook request received
[2026-04-27 09:30:13] sendMessage response: {"ok":true,"result":{"message_id":7549,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777282212,"text":"\ud83d\udcf8 Document Upload \u2013 Front Side\n\nPlease upload a clear image of the front side of your identification document.\n\nEnsure:\n\u2022 All text is readable\n\u2022 No glare or blur\n\u2022 Full document is visible","entities":[{"offset":3,"length":28,"type":"bold"}]}}
[2026-04-27 09:30:23] BOT HIT webhook request received
[2026-04-27 09:30:25] sendMessage response: {"ok":true,"result":{"message_id":7551,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777282225,"text":"\ud83d\udcf8 Document Upload \u2013 Back Side\n\nPlease upload a clear image of the back side of your identification document.\n\nIf your document does not have a back side, you may upload the same document again for record purposes.","entities":[{"offset":3,"length":27,"type":"bold"}]}}
[2026-04-27 09:30:32] BOT HIT webhook request received
[2026-04-27 09:30:34] sendMessage response: {"ok":true,"result":{"message_id":7553,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777282234,"text":"\ud83e\udd33 Identity Confirmation\n\nPlease upload a selfie holding your identification document.\n\nThis step is optional but recommended to help speed up your verification process.","entities":[{"offset":3,"length":21,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u23ed\ufe0f Skip Selfie","callback_data":"int_transfer_skip_selfie"}],[{"text":"\u274c Cancel Verification","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-27 09:30:41] BOT HIT webhook request received
[2026-04-27 09:30:42] sendMessage response: {"ok":true,"result":{"message_id":7555,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777282242,"text":"\ud83c\udfa5 Video Verification Required\n\nPlease record and upload a short video for identity confirmation.\n\nInstructions:\n\u2022 Your face must be clearly visible\n\u2022 Do not wear sunglasses, cap, or face covering\n\u2022 Hold your identification document in your hand\n\u2022 Clearly state the following:\n\n\"My name is [Your Name], today\u2019s date is [DD/MM/YYYY], and I am submitting this verification for my FinoviaPay International Transfer activation.\"\n\nEnsure good lighting and a stable recording.\n\nThis step is mandatory for security verification.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":99,"length":13,"type":"bold"}]}}
[2026-04-27 09:31:00] BOT HIT webhook request received
[2026-04-27 09:31:03] sendMessage response: {"ok":true,"result":{"message_id":7557,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777282263,"text":"\ud83d\udcd1 Verification Summary\n\nPlease review your submitted information carefully:\n\n\u2022 Full Name: Gdhd\n\u2022 Date of Birth: 23/01/1990\n\u2022 Country of Residence: Hshs\n\u2022 Nationality: Shshs\n\u2022 Occupation: Hshshs\n\u2022 Source of Funds: Hshss\n\u2022 Expected Monthly Volume: 100.00 EUR\n\u2022 Transfer Purpose: Hdhdhs\n\u2022 Beneficiary Relationship: Hshdhs\n\u2022 Politically Exposed Person: NO\n\u2022 Third-Party Transactions: NO\n\u2022 Legal Funds Confirmed: YES\n\u2022 Prior Transfer Experience: YES\n\u2022 Document Type: National ID Card\n\u2022 Document Number: **dhdd\n\u2022 Document Front: Received\n\u2022 Document Back: Received\n\u2022 Selfie: Received\n\u2022 Video Verification: Received\n\n\u26a0\ufe0f Declaration: By proceeding, you confirm that all provided information is accurate and complete. Providing false or misleading information may result in the rejection of your request.","entities":[{"offset":3,"length":20,"type":"bold"},{"offset":80,"length":10,"type":"bold"},{"offset":98,"length":14,"type":"bold"},{"offset":126,"length":21,"type":"bold"},{"offset":155,"length":12,"type":"bold"},{"offset":176,"length":11,"type":"bold"},{"offset":197,"length":16,"type":"bold"},{"offset":222,"length":24,"type":"bold"},{"offset":260,"length":17,"type":"bold"},{"offset":287,"length":25,"type":"bold"},{"offset":322,"length":27,"type":"bold"},{"offset":355,"length":25,"type":"bold"},{"offset":386,"length":22,"type":"bold"},{"offset":415,"length":26,"type":"bold"},{"offset":448,"length":14,"type":"bold"},{"offset":482,"length":16,"type":"bold"},{"offset":508,"length":15,"type":"bold"},{"offset":535,"length":14,"type":"bold"},{"offset":561,"length":7,"type":"bold"},{"offset":580,"length":19,"type":"bold"},{"offset":613,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Submit Verification","callback_data":"int_transfer_submit_verification"}],[{"text":"\ud83d\udd04 Cancel and Restart","callback_data":"int_transfer_restart_verification"}],[{"text":"\u274c Cancel","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-27 09:31:05] BOT HIT webhook request received
[2026-04-27 09:31:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-27 09:31:06] sendMessage response: {"ok":true,"result":{"message_id":7558,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777282266,"text":"\u2705 Verification Submitted Successfully\n\nDear Customer,\n\nYour International Transfer verification request has been submitted successfully.\n\n\ud83d\udccc Reference ID: ITV-20260427-D9385C\n\ud83d\udcc5 Submission Date: 27/04/2026 09:31\n\nOur compliance team will review your request within 24\u201372 hours.\n\nA confirmation email has also been sent to your registered email address.\n\nYou will be notified once your verification has been completed.\n\n\u2014 FinoviaPay Compliance Department\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":35,"type":"bold"},{"offset":141,"length":13,"type":"bold"},{"offset":178,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcca Check Status","callback_data":"int_transfer_verification_status"}],[{"text":"\u2b05\ufe0f Back","callback_data":"int_transfer_management_menu"}]]}}}
[2026-04-27 09:32:19] BOT HIT webhook request received
[2026-04-27 09:32:20] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-27 09:32:20] sendMessage response: {"ok":true,"result":{"message_id":7560,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777282340,"text":"\ud83d\udcca Verification Status\n\nYour verification request has been approved successfully.\n\nReference ID: ITV-20260427-D9385C\nCurrent Status: APPROVED\nService Access: Enabled\nSubmitted On: 27 Apr 2026 05:31\n\nYou may now access International Transfer services through your FinoviaPay Telegram Banking Desk.","entities":[{"offset":3,"length":19,"type":"bold"},{"offset":83,"length":13,"type":"bold"},{"offset":117,"length":15,"type":"bold"},{"offset":142,"length":15,"type":"bold"},{"offset":166,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start Int Transfer Verification","callback_data":"int_transfer_start_verification"}],[{"text":"\ud83d\udcca Verification Status","callback_data":"int_transfer_verification_status"}],[{"text":"\ud83c\udd98 Int Transfer Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-27 09:32:29] BOT HIT webhook request received
[2026-04-27 09:32:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-27 09:32:30] sendMessage response: {"ok":true,"result":{"message_id":7561,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777282350,"text":"\ud83c\udf0d International Transfer Service Activation\n\nThank you for your interest in activating International Transfer services with FinoviaPay.\n\nFor your security and to comply with international regulatory requirements, this service is not enabled by default.\n\nBefore activation, all customers are required to complete a mandatory verification process, which includes:\n\n\u2022 Basic AML information\n\u2022 Identity document verification\n\u2022 Short video identity confirmation\n\n\u23f1 Estimated completion time: 2\u20133 minutes\n\ud83d\udd52 Review time: 24\u201372 hours\n\nPlease choose an option below to proceed.","entities":[{"offset":3,"length":41,"type":"bold"},{"offset":460,"length":26,"type":"bold"},{"offset":502,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Continue Verification","callback_data":"int_transfer_continue_verification"}],[{"text":"\u274c Cancel","callback_data":"int_transfer_cancel_verification"}]]}}}
[2026-04-27 09:32:38] BOT HIT webhook request received
[2026-04-27 09:32:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-27 09:32:39] sendMessage response: {"ok":true,"result":{"message_id":7562,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777282358,"text":"\ud83d\udc64 Full Name\n\nPlease enter your full legal name exactly as it appears on your identification document.","entities":[{"offset":3,"length":9,"type":"bold"}]}}
[2026-04-27 09:32:40] BOT HIT webhook request received
[2026-04-27 09:32:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-27 09:32:41] sendMessage response: {"ok":true,"result":{"message_id":7563,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777282361,"text":"Your International Transfer verification session has been cancelled.","reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start Int Transfer Verification","callback_data":"int_transfer_start_verification"}],[{"text":"\ud83d\udcca Verification Status","callback_data":"int_transfer_verification_status"}],[{"text":"\ud83c\udd98 Int Transfer Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-27 09:32:42] BOT HIT webhook request received
[2026-04-27 09:32:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-27 09:32:43] sendMessage response: {"ok":true,"result":{"message_id":7564,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777282363,"text":"\ud83d\udcc2 Transfer Management\n\nPlease select the transfer service you would like to manage.\n\nAvailable categories include International Transfers, SEPA Transfers, and Wallet Transfers.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf0d Int Transfer Management","callback_data":"int_transfer_management_menu"}],[{"text":"\ud83c\uddea\ud83c\uddfa Sepa Transfer Management","callback_data":"sepa_transfer_management_menu"}],[{"text":"\ud83d\udcf2 Wallet Transfer Management","callback_data":"wallet_transfer_management_menu"}],[{"text":"\u21a9\ufe0f Return to Transfer Services","callback_data":"transfer_services_menu"}]]}}}
[2026-04-27 09:32:45] BOT HIT webhook request received
[2026-04-27 09:32:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-27 09:32:46] sendMessage response: {"ok":true,"result":{"message_id":7565,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777282366,"text":"\ud83d\udcb8 FinoviaPay Transfer Services\n\nWelcome to FinoviaPay Transfer Services.\n\nPlease select one of the available transfer management options below.","entities":[{"offset":3,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc2 Transfer Management","callback_data":"transfer_management_menu"}],[{"text":"\ud83c\udd98 Support / Help","callback_data":"transfer_services_support_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-27 09:32:47] BOT HIT webhook request received
[2026-04-27 09:32:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-27 09:32:48] sendMessage response: {"ok":true,"result":{"message_id":7566,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777282368,"text":"\ud83d\udcc2 Transfer Management\n\nPlease select the transfer service you would like to manage.\n\nAvailable categories include International Transfers, SEPA Transfers, and Wallet Transfers.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf0d Int Transfer Management","callback_data":"int_transfer_management_menu"}],[{"text":"\ud83c\uddea\ud83c\uddfa Sepa Transfer Management","callback_data":"sepa_transfer_management_menu"}],[{"text":"\ud83d\udcf2 Wallet Transfer Management","callback_data":"wallet_transfer_management_menu"}],[{"text":"\u21a9\ufe0f Return to Transfer Services","callback_data":"transfer_services_menu"}]]}}}
[2026-04-27 09:32:50] BOT HIT webhook request received
[2026-04-27 09:32:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-27 09:32:51] sendMessage response: {"ok":true,"result":{"message_id":7567,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777282371,"text":"\ud83c\udf0d International Transfer Management\n\nYour International Transfer service is active on your FinoviaPay profile. Please select one of the available service options below.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf0d Make a Int Transfer","callback_data":"int_transfer_make_transfer"}],[{"text":"\ud83d\udcc8 Int Transfer Limit Management","callback_data":"int_transfer_limits"}],[{"text":"\ud83e\uddfe Int Transfer History","callback_data":"int_transfer_history"}],[{"text":"\ud83d\udce1 Int Transfer Status","callback_data":"int_transfer_status"}],[{"text":"\ud83c\udd98 Int Support / Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-27 09:32:54] BOT HIT webhook request received
[2026-04-27 09:32:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-27 09:32:55] sendMessage response: {"ok":true,"result":{"message_id":7568,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777282375,"text":"This menu section will be activated in the next development phase. Your verification foundation is ready.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf0d Make a Int Transfer","callback_data":"int_transfer_make_transfer"}],[{"text":"\ud83d\udcc8 Int Transfer Limit Management","callback_data":"int_transfer_limits"}],[{"text":"\ud83e\uddfe Int Transfer History","callback_data":"int_transfer_history"}],[{"text":"\ud83d\udce1 Int Transfer Status","callback_data":"int_transfer_status"}],[{"text":"\ud83c\udd98 Int Support / Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-27 09:32:58] BOT HIT webhook request received
[2026-04-27 09:32:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-27 09:32:59] sendMessage response: {"ok":true,"result":{"message_id":7569,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777282379,"text":"This menu section will be activated in the next development phase. Your verification foundation is ready.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf0d Make a Int Transfer","callback_data":"int_transfer_make_transfer"}],[{"text":"\ud83d\udcc8 Int Transfer Limit Management","callback_data":"int_transfer_limits"}],[{"text":"\ud83e\uddfe Int Transfer History","callback_data":"int_transfer_history"}],[{"text":"\ud83d\udce1 Int Transfer Status","callback_data":"int_transfer_status"}],[{"text":"\ud83c\udd98 Int Support / Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-27 09:33:21] BOT HIT webhook request received
[2026-04-27 09:33:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-27 09:33:21] sendMessage response: {"ok":true,"result":{"message_id":7570,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777282401,"text":"This menu section will be activated in the next development phase. Your verification foundation is ready.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf0d Make a Int Transfer","callback_data":"int_transfer_make_transfer"}],[{"text":"\ud83d\udcc8 Int Transfer Limit Management","callback_data":"int_transfer_limits"}],[{"text":"\ud83e\uddfe Int Transfer History","callback_data":"int_transfer_history"}],[{"text":"\ud83d\udce1 Int Transfer Status","callback_data":"int_transfer_status"}],[{"text":"\ud83c\udd98 Int Support / Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-27 09:33:36] BOT HIT webhook request received
[2026-04-27 09:33:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-27 09:33:37] sendMessage response: {"ok":true,"result":{"message_id":7571,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777282417,"text":"\ud83c\udd98 International Transfer Help\n\nTo activate International Transfer services, you must first complete the required compliance verification.\n\nThis includes:\n\u2022 Basic AML information\n\u2022 Identity document verification\n\u2022 Short video confirmation\n\nImportant guidance:\n\u2022 Please provide accurate information only\n\u2022 Ensure your document images are clear and readable\n\u2022 Record your video in good lighting\n\u2022 Your face and document must be clearly visible\n\nYou may use the verification option to begin your request.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":140,"length":14,"type":"bold"},{"offset":240,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start Int Transfer Verification","callback_data":"int_transfer_start_verification"}],[{"text":"\ud83d\udcca Verification Status","callback_data":"int_transfer_verification_status"}],[{"text":"\ud83c\udd98 Int Transfer Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-04-27 15:00:06] BOT HIT webhook request received
[2026-04-27 15:00:06] sendMessage response: {"ok":true,"result":{"message_id":7573,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777302006,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-27 15:00:10] BOT HIT webhook request received
[2026-04-27 15:00:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-27 15:00:11] sendMessage response: {"ok":true,"result":{"message_id":7574,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777302011,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-27 15:00:22] BOT HIT webhook request received
[2026-04-27 15:00:23] sendMessage response: {"ok":true,"result":{"message_id":7576,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777302023,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-27 15:00:35] BOT HIT webhook request received
[2026-04-27 15:00:35] DOB verification full matches=[{"id":"27","name":"Abdul Hanan","mobile":"+923211293973","dob":"2003-12-03","status":"active","block_reason_category":"none","account_number":"ES5838275311756567373229"}]
[2026-04-27 15:00:35] DOB verification blocked match=no
[2026-04-27 15:00:35] DOB verification active/general match=yes user_id=27 status=active
[2026-04-27 15:00:36] sendMessage response: {"ok":true,"result":{"message_id":7578,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777302036,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-27 15:01:02] BOT HIT webhook request received
[2026-04-27 15:01:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-27 15:01:03] sendMessage response: {"ok":true,"result":{"message_id":7579,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777302063,"text":"\ud83d\udce7 New Verification Code Sent\n\nA new one-time verification code has been sent to:\na**************n@gmail.com\n\nPlease enter the latest 6-digit OTP code to continue.","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":82,"length":26,"type":"url"},{"offset":82,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-27 15:01:24] BOT HIT webhook request received
[2026-04-27 15:01:24] sendMessage response: {"ok":true,"result":{"message_id":7581,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777302084,"text":"OTP does not match. Please check the code and try again.","reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-27 15:01:40] BOT HIT webhook request received
[2026-04-27 15:01:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-27 15:01:42] sendMessage response: {"ok":true,"result":{"message_id":7582,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777302101,"text":"\ud83d\udce7 New Verification Code Sent\n\nA new one-time verification code has been sent to:\na**************n@gmail.com\n\nPlease enter the latest 6-digit OTP code to continue.","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":82,"length":26,"type":"url"},{"offset":82,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-27 15:01:56] BOT HIT webhook request received
[2026-04-27 15:01:57] sendMessage response: {"ok":true,"result":{"message_id":7584,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777302117,"text":"OTP does not match. Please check the code and try again.","reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-27 15:02:39] BOT HIT webhook request received
[2026-04-27 15:02:39] sendMessage response: {"ok":true,"result":{"message_id":7586,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777302159,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-27 15:02:43] BOT HIT webhook request received
[2026-04-27 15:02:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-27 15:02:44] sendMessage response: {"ok":true,"result":{"message_id":7587,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777302164,"text":"\ud83c\udf96\ufe0f FinoviaPay Premium Support Centre\n\nPlease choose your preferred service channel below for banking assistance, priority guidance, or support ticket submission.","entities":[{"offset":4,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcac Live Support Desk","callback_data":"support_help_live_chat"}],[{"text":"\ud83c\udfab Open Support Ticket","callback_data":"support_help_create_ticket"}],[{"text":"\ud83d\udce9 General Banking Guidance","callback_data":"support_help_live_chat"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-27 15:02:46] BOT HIT webhook request received
[2026-04-27 15:02:46] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-27 15:02:47] sendMessage response: {"ok":true,"result":{"message_id":7588,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777302167,"text":"To create your support ticket, please enter your full name."}}
[2026-04-27 15:02:53] BOT HIT webhook request received
[2026-04-27 15:02:54] sendMessage response: {"ok":true,"result":{"message_id":7590,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777302174,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-04-27 15:02:59] BOT HIT webhook request received
[2026-04-27 15:02:59] sendMessage response: {"ok":true,"result":{"message_id":7592,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777302179,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-04-27 15:03:12] BOT HIT webhook request received
[2026-04-27 15:03:12] sendMessage response: {"ok":true,"result":{"message_id":7594,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777302192,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-04-27 15:03:23] BOT HIT webhook request received
[2026-04-27 15:03:23] sendMessage response: {"ok":true,"result":{"message_id":7596,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777302203,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-04-27 15:03:39] BOT HIT webhook request received
[2026-04-27 15:03:40] sendMessage response: {"ok":true,"result":{"message_id":7598,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777302220,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKT5B14BC63\nFull Name: Abdul Hanan\nEmail: abdhannanhussain@gmail.com\nContact Number: +923211293973\nSubject: Account Access problem\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":105,"length":26,"type":"email"},{"offset":148,"length":13,"type":"phone_number"}]}}
[2026-04-27 15:03:40] sendMessage response: {"ok":true,"result":{"message_id":7599,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777302220,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-27 15:22:11] BOT HIT webhook request received
[2026-04-27 15:22:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-27 15:22:12] sendMessage response: {"ok":true,"result":{"message_id":7606,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777303332,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-27 15:22:12] BOT HIT webhook request received
[2026-04-27 15:22:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-27 15:22:13] sendMessage response: {"ok":true,"result":{"message_id":7607,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777303333,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-27 16:17:18] BOT HIT webhook request received
[2026-04-27 16:17:18] sendMessage response: {"ok":true,"result":{"message_id":7610,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777306638,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-27 16:17:20] BOT HIT webhook request received
[2026-04-27 16:17:20] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-27 16:17:21] sendMessage response: {"ok":true,"result":{"message_id":7611,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777306640,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-27 16:17:41] BOT HIT webhook request received
[2026-04-27 16:17:41] sendMessage response: {"ok":true,"result":{"message_id":7613,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777306661,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-27 16:18:15] BOT HIT webhook request received
[2026-04-27 16:18:15] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-27 16:18:15] DOB verification blocked match=no
[2026-04-27 16:18:15] DOB verification active/general match=yes user_id=25 status=active
[2026-04-27 16:18:15] sendMessage response: {"ok":true,"result":{"message_id":7615,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777306695,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-27 16:18:44] BOT HIT webhook request received
[2026-04-27 16:18:44] sendMessage response: {"ok":true,"result":{"message_id":7617,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777306724,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-27 16:18:45] sendMessage response: {"ok":true,"result":{"message_id":7618,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777306725,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-27 16:18:50] BOT HIT webhook request received
[2026-04-27 16:18:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-27 16:18:51] sendMessage response: {"ok":true,"result":{"message_id":7619,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777306731,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nYou currently have an active direct communication from an authorised FinoviaPay officer.\n\nReference\nFP-DM-000008\n\nDepartment\nCustomer Service Help Desk\n\nOfficer\nAnanya Sharma\n\nTicket ID\nTKT85C6238F\n\nStatus\nOpen\n\nLast Update\n27 Apr 2026 11:26\n\nYou may review the conversation history or send your secure reply using the options below.","entities":[{"offset":3,"length":38,"type":"bold"},{"offset":133,"length":9,"type":"bold"},{"offset":157,"length":10,"type":"bold"},{"offset":196,"length":7,"type":"bold"},{"offset":219,"length":9,"type":"bold"},{"offset":242,"length":6,"type":"bold"},{"offset":255,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-04-27 16:19:06] BOT HIT webhook request received
[2026-04-27 16:19:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-27 16:19:07] sendMessage response: {"ok":true,"result":{"message_id":7620,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777306746,"text":"\ud83d\udcc4 Active Direct Communication\n\nReference: FP-DM-000008\nDepartment: Customer Service Help Desk\nOfficer: Ananya Sharma\nTicket ID: TKT85C6238F\n\nRecent Messages\n\n\u2022 Officer \u2014 24 Apr 2026 08:36\nDear Customer,\n\nMy name is Komal Haider (Officer ID: FNP-KH-58231), aur main FinoviaPay Headquarters ke Card Control Department se aap se rabta kar rahi hun.\n\nUmeed hai aap khairiyat se hon.\n\nYeh inform kiya jata hai ke aap ka Physical Card (ending in ****5309) hamare office se courier company ki taraf se successfully pick-up kar liya gaya hai.\n\nNext 48 working hours ke andar aap ko system ki taraf se automatic notification receive ho jaye gi jisme aap ka tracking code hoga. Is tracking code ke zariye aap apne card ko live track kar sakte hain ke woh iss waqt kahan hai aur kab tak aap ko deliver ho jaye ga.\n\nAgar aap ko kisi bhi qisam ki madad darkar ho, to aap hum se rabta kar sakte hain.\n\nShukriya FinoviaPay par bharosa karne ka.\n\nKind regards,\nKomal Haider\nOfficer ID: FNP-KH-58231\nCard Control Department\nFinoviaPay\n\n\u2022 You \u2014 24 Apr 2026 11:28\nCard Delivery Timeline Inquiry \nRef: FP-DM-000008 \nOfficer: Komal Haider | ID: FNP-KH-58231 \n \nSalam, \n \nAapke message ke mutabiq mera Physical Card ending in **5309 courier company ki taraf se pick-up ho chuka hai. \n \nMujhe ye confirm karna hai \nShipment ke liye nikalne ke baad maximum kitne working days me card customer tak pohnch jata hai? \n \nShukriya\n\n\u2022 Officer \u2014 25 Apr 2026 19:46\nDear Customer,\n\nMy name is Komal Haider (Officer ID: FNP-KH-58231), aur main FinoviaPay Headquarters ke Card Control Department se aap se rabta kar rahi hun.\n\nUmeed hai aap khairiyat se hon.\n\nMain aap ko inform karna chahti hun ke courier company aam tor par maximum 20 working days ke andar card customer ke hand over kar deti hai.\n\nJaise hi shipment transit mein hoti hai, aap ko tracking updates bhi milti rehti hain jisse aap delivery status check kar sakte hain.\n\nAgar aap ko kisi bhi qisam ki madad darkar ho, to aap hum se rabta kar sakte hain.\n\nShukriya FinoviaPay par bharosa karne ka.\n\nKind regards,\nKomal Haider\nOfficer ID: FNP-KH-58231\nCard Control Department\nFinoviaPay\n\n\u2022 Officer \u2014 27 Apr 2026 11:26\nSubject: Utility Payment Failed \u2013 Incorrect Reference Code (Ticket ID: TKT85C6238F)\n\nDear Valued Customer,\n\nMy name is Ananya Sharma (Officer ID: FNP-AS-78452), and I am contacting you from the FinoviaPay Customer Care Help Desk regarding your recent utility payment attempt under Ticket ID: TKT85C6238F.\n\nWe would like to inform you that your utility bill payment has unfortunately failed. According to the response received from Gujranwala Electric Power Company, the reference code provided was marked as incorrect or invalid.\n\nFor your understanding:\n\n- The reference code is a critical identifier used by the billing authority to locate and verify your bill details.\n- If the code does not match their records, the system automatically declines the transaction to prevent incorrect billing.\n\nRecommended Action:\n\n- Please carefully recheck the reference number on your original utility bill.\n- Ensure there are no typing errors, missing digits, or extra spaces.\n- Once verified, you may retry the payment using the correct reference code.\n\nIf the issue persists, we recommend contacting the utility provider directly or reaching out to our support team for further assistance.\n\nWe sincerely apologize for any inconvenience caused and appreciate your cooperation.\n\nKind regards,\nAnanya Sharma\nCustomer Care Help Desk\nFinoviaPay\nOfficer ID: FNP-AS-78452","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":32,"length":10,"type":"bold"},{"offset":56,"length":11,"type":"bold"},{"offset":95,"length":8,"type":"bold"},{"offset":118,"length":10,"type":"bold"},{"offset":142,"length":15,"type":"bold"},{"offset":161,"length":7,"type":"bold"},{"offset":1022,"length":3,"type":"bold"},{"offset":1406,"length":7,"type":"bold"},{"offset":2120,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-04-27 16:19:12] BOT HIT webhook request received
[2026-04-27 16:19:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-27 16:19:13] sendMessage response: {"ok":true,"result":{"message_id":7621,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777306753,"text":"\u2709\ufe0f Reply to FinoviaPay Officer\n\nPlease type your message below. Your reply will be securely delivered to the assigned FinoviaPay department.\n\nReference: FP-DM-000008","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":142,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-04-27 16:19:47] BOT HIT webhook request received
[2026-04-27 16:19:47] sendMessage response: {"ok":true,"result":{"message_id":7623,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777306787,"text":"\u2705 Secure Reply Sent\n\nYour message has been securely delivered to the assigned FinoviaPay officer.\n\nYou may return to the direct communication section at any time to review this conversation.","entities":[{"offset":2,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-04-27 16:23:39] BOT HIT webhook request received
[2026-04-27 16:23:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-27 16:23:40] sendMessage response: {"ok":true,"result":{"message_id":7624,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777307020,"text":"\ud83d\udcb0 FinoviaPay Balance Summary\n\n\ud83d\udc64 Account Holder\nSadaf Hussain\n\n\ud83c\udff7\ufe0f Account Number\nES3657436813998962749698\n\n\ud83d\udcb3 Available Balance\n25,188.18 EUR\n\nThis balance reflects the latest available amount currently recorded on your FinoviaPay profile.","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":34,"length":14,"type":"bold"},{"offset":68,"length":14,"type":"bold"},{"offset":112,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-27 17:30:18] BOT HIT webhook request received
[2026-04-27 17:30:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-27 17:30:18] sendMessage response: {"ok":true,"result":{"message_id":7625,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777311018,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-27 23:17:31] BOT HIT webhook request received
[2026-04-27 23:17:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-27 23:17:32] sendMessage response: {"ok":true,"result":{"message_id":7627,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777331852,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-27 23:46:55] BOT HIT webhook request received
[2026-04-27 23:46:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-27 23:46:56] sendMessage response: {"ok":true,"result":{"message_id":7629,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777333616,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-28 00:02:10] BOT HIT webhook request received
[2026-04-28 00:02:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 00:02:11] sendMessage response: {"ok":true,"result":{"message_id":7631,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777334531,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-28 00:02:52] BOT HIT webhook request received
[2026-04-28 00:02:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 00:02:53] sendMessage response: {"ok":true,"result":{"message_id":7632,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777334573,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-28 00:03:06] BOT HIT webhook request received
[2026-04-28 00:03:07] sendMessage response: {"ok":true,"result":{"message_id":7634,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777334587,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-28 00:03:16] BOT HIT webhook request received
[2026-04-28 00:03:16] DOB verification full matches=[{"id":"27","name":"Abdul Hanan","mobile":"+923211293973","dob":"2003-12-03","status":"active","block_reason_category":"none","account_number":"ES5838275311756567373229"}]
[2026-04-28 00:03:16] DOB verification blocked match=no
[2026-04-28 00:03:16] DOB verification active/general match=yes user_id=27 status=active
[2026-04-28 00:03:17] sendMessage response: {"ok":true,"result":{"message_id":7636,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777334597,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-28 00:03:45] BOT HIT webhook request received
[2026-04-28 00:03:45] sendMessage response: {"ok":true,"result":{"message_id":7638,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777334625,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-28 00:03:46] sendMessage response: {"ok":true,"result":{"message_id":7639,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777334626,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nAbdul Hanan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES5838275311756567373229\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":199,"length":19,"type":"bold"},{"offset":244,"length":14,"type":"bold"},{"offset":259,"length":26,"type":"url"},{"offset":291,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-28 00:03:56] BOT HIT webhook request received
[2026-04-28 00:03:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 00:03:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 00:03:57] sendMessage response: {"ok":true,"result":{"message_id":7640,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777334637,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to your secure card services center. From here you can manage FinoviaPay physical and virtual card products through a protected banking menu.\n\nPlease select Card Management to continue.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":194,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Card Management","callback_data":"ticket_card_type_management"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-28 00:04:07] BOT HIT webhook request received
[2026-04-28 00:04:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 00:04:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 00:04:09] sendMessage response: {"ok":true,"result":{"message_id":7641,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777334649,"text":"\ud83c\udfe6 FinoviaPay Card Management\n\nManage your FinoviaPay cards from one secure place. You may review physical card services or continue to the virtual card banking panel.\n\nPlease select the card product you would like to manage.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83d\udcbb Virtual Card","callback_data":"ticket_card_type_virtual_menu"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-28 00:04:15] BOT HIT webhook request received
[2026-04-28 00:04:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 00:04:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 00:04:17] sendMessage response: {"ok":true,"result":{"message_id":7642,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777334657,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate, review and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou can generate a new virtual card, check your current card profile, review available limits, view transaction history, freeze or unfreeze the card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-28 00:04:30] BOT HIT webhook request received
[2026-04-28 00:04:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 00:04:31] sendMessage response: {"ok":true,"result":{"message_id":7643,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777334671,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou may request a new virtual card, review your current card, check available limits, view transaction history, freeze/unfreeze your card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-28 00:04:49] BOT HIT webhook request received
[2026-04-28 00:04:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 00:04:50] sendMessage response: {"ok":true,"result":{"message_id":7644,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777334689,"text":"\u2795 Create a New Virtual Card\n\nFinoviaPay virtual cards are issued through a secure Card Operations review process.\n\nBefore you continue\n\u2022 A valid European mobile number is required for secure 3D verification.\n\u2022 Your request may be reviewed by the Card Operations Department.\n\u2022 Card limits and availability are assigned after approval.\n\u2022 You must use the card only for lawful, verified, and approved online payments.\n\nTap Continue to start your virtual card request.","entities":[{"offset":2,"length":25,"type":"bold"},{"offset":115,"length":19,"type":"bold"},{"offset":420,"length":8,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Continue","callback_data":"virtual_card_create_start"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-28 00:05:15] BOT HIT webhook request received
[2026-04-28 00:05:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 00:05:16] sendMessage response: {"ok":true,"result":{"message_id":7645,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777334716,"text":"\ud83d\udcf2 European Mobile Number Required\n\nPlease enter your European mobile number for secure 3D verification SMS authentication.\n\nRequired format\n+34XXXXXXXXX\n\nYour number must include the full international country code.","entities":[{"offset":3,"length":31,"type":"bold"},{"offset":125,"length":15,"type":"bold"}]}}
[2026-04-28 00:05:30] BOT HIT webhook request received
[2026-04-28 00:05:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 00:05:36] BOT HIT webhook request received
[2026-04-28 00:05:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 00:05:37] sendMessage response: {"ok":true,"result":{"message_id":7646,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777334737,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou may request a new virtual card, review your current card, check available limits, view transaction history, freeze/unfreeze your card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-28 00:05:39] BOT HIT webhook request received
[2026-04-28 00:05:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 00:05:49] BOT HIT webhook request received
[2026-04-28 00:05:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 00:05:55] BOT HIT webhook request received
[2026-04-28 00:05:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 00:06:03] BOT HIT webhook request received
[2026-04-28 00:06:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 00:06:16] BOT HIT webhook request received
[2026-04-28 00:06:17] sendMessage response: {"ok":true,"result":{"message_id":7648,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777334777,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-28 00:06:19] BOT HIT webhook request received
[2026-04-28 00:06:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 00:06:19] sendMessage response: {"ok":true,"result":{"message_id":7649,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777334779,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-28 00:06:32] BOT HIT webhook request received
[2026-04-28 00:06:33] sendMessage response: {"ok":true,"result":{"message_id":7651,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777334793,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-28 00:06:44] BOT HIT webhook request received
[2026-04-28 00:06:44] DOB verification full matches=[{"id":"27","name":"Abdul Hanan","mobile":"+923211293973","dob":"2003-12-03","status":"active","block_reason_category":"none","account_number":"ES5838275311756567373229"}]
[2026-04-28 00:06:44] DOB verification blocked match=no
[2026-04-28 00:06:44] DOB verification active/general match=yes user_id=27 status=active
[2026-04-28 00:06:45] sendMessage response: {"ok":true,"result":{"message_id":7653,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777334805,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-28 00:07:07] BOT HIT webhook request received
[2026-04-28 00:07:07] sendMessage response: {"ok":true,"result":{"message_id":7655,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777334827,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-28 00:07:08] sendMessage response: {"ok":true,"result":{"message_id":7656,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777334828,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nAbdul Hanan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES5838275311756567373229\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":199,"length":19,"type":"bold"},{"offset":244,"length":14,"type":"bold"},{"offset":259,"length":26,"type":"url"},{"offset":291,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-28 00:07:10] BOT HIT webhook request received
[2026-04-28 00:07:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 00:07:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 00:07:12] sendMessage response: {"ok":true,"result":{"message_id":7657,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777334832,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to your secure card services center. From here you can manage FinoviaPay physical and virtual card products through a protected banking menu.\n\nPlease select Card Management to continue.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":194,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Card Management","callback_data":"ticket_card_type_management"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-28 00:07:13] BOT HIT webhook request received
[2026-04-28 00:07:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 00:07:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 00:07:15] sendMessage response: {"ok":true,"result":{"message_id":7658,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777334835,"text":"\ud83c\udfe6 FinoviaPay Card Management\n\nManage your FinoviaPay cards from one secure place. You may review physical card services or continue to the virtual card banking panel.\n\nPlease select the card product you would like to manage.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83d\udcbb Virtual Card","callback_data":"ticket_card_type_virtual_menu"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-28 00:07:16] BOT HIT webhook request received
[2026-04-28 00:07:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 00:07:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 00:07:19] sendMessage response: {"ok":true,"result":{"message_id":7659,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777334838,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-28 00:07:23] BOT HIT webhook request received
[2026-04-28 00:07:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 00:07:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 00:07:24] sendMessage response: {"ok":true,"result":{"message_id":7660,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777334844,"text":"\ud83d\udce6 Order a New Physical Card\n\nThis section will allow customers to begin the secure request process for issuing a new FinoviaPay physical card, including eligibility checks, delivery preference selection, and operational review by our Card Operations Department.\n\nThis feature is currently under preparation and will be introduced shortly.\n\nPlease select another physical card service option or return to the previous menu.","entities":[{"offset":3,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-28 00:08:22] BOT HIT webhook request received
[2026-04-28 00:08:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 00:08:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 00:08:24] sendMessage response: {"ok":true,"result":{"message_id":7661,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777334904,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-28 00:08:28] BOT HIT webhook request received
[2026-04-28 00:08:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 00:08:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 00:08:29] sendMessage response: {"ok":true,"result":{"message_id":7662,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777334909,"text":"\ud83d\udcb3 My Physical Card\n\nNo physical card order record is currently available for your verified FinoviaPay account.\n\nIf you would like to request a new card or need assistance, please select one of the service options below.","entities":[{"offset":3,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}]]}}}
[2026-04-28 00:08:31] BOT HIT webhook request received
[2026-04-28 00:08:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 00:08:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 00:08:33] sendMessage response: {"ok":true,"result":{"message_id":7663,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777334913,"text":"\ud83d\udce6 Order a New Physical Card\n\nThis section will allow customers to begin the secure request process for issuing a new FinoviaPay physical card, including eligibility checks, delivery preference selection, and operational review by our Card Operations Department.\n\nThis feature is currently under preparation and will be introduced shortly.\n\nPlease select another physical card service option or return to the previous menu.","entities":[{"offset":3,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-28 00:08:35] BOT HIT webhook request received
[2026-04-28 00:08:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 00:08:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 00:08:37] sendMessage response: {"ok":true,"result":{"message_id":7664,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777334916,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-28 00:08:38] BOT HIT webhook request received
[2026-04-28 00:08:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 00:08:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 00:08:40] sendMessage response: {"ok":true,"result":{"message_id":7665,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777334920,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nSelected Card Type: Physical Card\n\nPlease select the issue category you are experiencing so we may guide your request to the appropriate card operations workflow.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":49,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Card Declined","callback_data":"ticket_issue_declined"},{"text":"Online Payment Failed","callback_data":"ticket_issue_online_failed"}],[{"text":"Card Not Activated","callback_data":"ticket_issue_not_activated"},{"text":"Card Blocked","callback_data":"ticket_issue_blocked"}],[{"text":"Other Issue","callback_data":"ticket_issue_other"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-04-28 00:08:46] BOT HIT webhook request received
[2026-04-28 00:08:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 00:08:47] sendMessage response: {"ok":true,"result":{"message_id":7666,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777334927,"text":"This service is currently not enabled for your account.\n\nPlease contact Customer Care for further assistance."}}
[2026-04-28 00:08:54] BOT HIT webhook request received
[2026-04-28 00:08:54] BOT HIT webhook request received
[2026-04-28 00:16:34] BOT HIT webhook request received
[2026-04-28 00:16:35] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 00:16:35] sendMessage response: {"ok":true,"result":{"message_id":7670,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777335395,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-28 00:24:14] BOT HIT webhook request received
[2026-04-28 00:24:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 00:24:15] sendMessage response: {"ok":true,"result":{"message_id":7672,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777335855,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-28 00:31:22] BOT HIT webhook request received
[2026-04-28 00:31:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 00:31:23] sendMessage response: {"ok":true,"result":{"message_id":7674,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777336283,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-28 01:47:15] BOT HIT webhook request received
[2026-04-28 01:47:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 01:47:16] sendMessage response: {"ok":true,"result":{"message_id":7676,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777340836,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-28 02:11:01] BOT HIT webhook request received
[2026-04-28 02:11:01] sendMessage response: {"ok":true,"result":{"message_id":7678,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777342261,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-28 02:11:03] BOT HIT webhook request received
[2026-04-28 02:11:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 02:11:04] sendMessage response: {"ok":true,"result":{"message_id":7679,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777342264,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-28 02:11:15] BOT HIT webhook request received
[2026-04-28 02:11:15] sendMessage response: {"ok":true,"result":{"message_id":7681,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777342275,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-28 02:11:31] BOT HIT webhook request received
[2026-04-28 02:11:31] DOB verification full matches=[{"id":"27","name":"Abdul Hanan","mobile":"+923211293973","dob":"2003-12-03","status":"active","block_reason_category":"none","account_number":"ES5838275311756567373229"}]
[2026-04-28 02:11:31] DOB verification blocked match=no
[2026-04-28 02:11:31] DOB verification active/general match=yes user_id=27 status=active
[2026-04-28 02:11:32] sendMessage response: {"ok":true,"result":{"message_id":7683,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777342292,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-28 02:11:54] BOT HIT webhook request received
[2026-04-28 02:11:55] sendMessage response: {"ok":true,"result":{"message_id":7685,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777342315,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-28 02:11:55] sendMessage response: {"ok":true,"result":{"message_id":7686,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777342315,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nAbdul Hanan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES5838275311756567373229\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":199,"length":19,"type":"bold"},{"offset":244,"length":14,"type":"bold"},{"offset":259,"length":26,"type":"url"},{"offset":291,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-28 04:04:17] BOT HIT webhook request received
[2026-04-28 04:04:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 04:04:17] sendMessage response: {"ok":true,"result":{"message_id":7687,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777349057,"text":"You have selected KYC Verification Support.\n\nPlease provide a brief explanation of your query, and our compliance support team will review your request.","entities":[{"offset":18,"length":24,"type":"bold"}]}}
[2026-04-28 04:05:32] BOT HIT webhook request received
[2026-04-28 04:05:32] sendMessage response: {"ok":true,"result":{"message_id":7689,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777349132,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-28 04:05:36] BOT HIT webhook request received
[2026-04-28 04:05:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 04:05:37] sendMessage response: {"ok":true,"result":{"message_id":7690,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777349136,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-28 04:05:52] BOT HIT webhook request received
[2026-04-28 04:05:52] sendMessage response: {"ok":true,"result":{"message_id":7692,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777349152,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-28 04:06:01] BOT HIT webhook request received
[2026-04-28 04:06:01] DOB verification full matches=[{"id":"27","name":"Abdul Hanan","mobile":"+923211293973","dob":"2003-12-03","status":"active","block_reason_category":"none","account_number":"ES5838275311756567373229"}]
[2026-04-28 04:06:01] DOB verification blocked match=no
[2026-04-28 04:06:01] DOB verification active/general match=yes user_id=27 status=active
[2026-04-28 04:06:02] sendMessage response: {"ok":true,"result":{"message_id":7694,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777349162,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-28 04:06:23] BOT HIT webhook request received
[2026-04-28 04:06:23] sendMessage response: {"ok":true,"result":{"message_id":7696,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777349183,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-28 04:06:24] sendMessage response: {"ok":true,"result":{"message_id":7697,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777349184,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nAbdul Hanan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES5838275311756567373229\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":199,"length":19,"type":"bold"},{"offset":244,"length":14,"type":"bold"},{"offset":259,"length":26,"type":"url"},{"offset":291,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-28 04:06:31] BOT HIT webhook request received
[2026-04-28 04:06:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 04:06:32] sendMessage response: {"ok":true,"result":{"message_id":7698,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777349192,"text":"\ud83d\udd14 My Notifications\n\nNo notification history is currently available for your verified FinoviaPay account.","entities":[{"offset":3,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-28 04:06:40] BOT HIT webhook request received
[2026-04-28 04:06:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 04:06:41] sendMessage response: {"ok":true,"result":{"message_id":7699,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777349201,"text":"You have selected Account Status Support.\n\nPlease send your request in detail for further review.","entities":[{"offset":18,"length":22,"type":"bold"}]}}
[2026-04-28 13:23:32] BOT HIT webhook request received
[2026-04-28 13:23:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 13:23:33] sendMessage response: {"ok":true,"result":{"message_id":7701,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777382613,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-28 13:26:28] BOT HIT webhook request received
[2026-04-28 13:26:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 13:26:29] sendMessage response: {"ok":true,"result":{"message_id":7703,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777382789,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-28 13:44:55] BOT HIT webhook request received
[2026-04-28 13:44:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 13:44:56] sendMessage response: {"ok":true,"result":{"message_id":7705,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777383896,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-28 14:14:42] BOT HIT webhook request received
[2026-04-28 14:14:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 14:14:43] sendMessage response: {"ok":true,"result":{"message_id":7714,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777385683,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-28 14:17:38] BOT HIT webhook request received
[2026-04-28 14:17:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 14:17:39] sendMessage response: {"ok":true,"result":{"message_id":7715,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777385859,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-28 14:18:16] BOT HIT webhook request received
[2026-04-28 14:18:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 14:18:17] sendMessage response: {"ok":true,"result":{"message_id":7716,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777385897,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-28 14:34:18] BOT HIT webhook request received
[2026-04-28 14:34:18] sendMessage response: {"ok":true,"result":{"message_id":7718,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777386858,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-28 14:34:30] BOT HIT webhook request received
[2026-04-28 14:34:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 14:34:30] sendMessage response: {"ok":true,"result":{"message_id":7719,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777386870,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-28 14:34:40] BOT HIT webhook request received
[2026-04-28 14:34:40] sendMessage response: {"ok":true,"result":{"message_id":7721,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777386880,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-28 14:34:47] BOT HIT webhook request received
[2026-04-28 14:34:47] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-28 14:34:47] DOB verification blocked match=no
[2026-04-28 14:34:47] DOB verification active/general match=yes user_id=5 status=active
[2026-04-28 14:34:47] sendMessage response: {"ok":true,"result":{"message_id":7723,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777386887,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-28 14:35:13] BOT HIT webhook request received
[2026-04-28 14:35:14] sendMessage response: {"ok":true,"result":{"message_id":7725,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777386914,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-28 14:35:14] sendMessage response: {"ok":true,"result":{"message_id":7726,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777386914,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-28 14:35:19] BOT HIT webhook request received
[2026-04-28 14:35:20] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 14:35:20] sendMessage response: {"ok":true,"result":{"message_id":7727,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777386920,"text":"\ud83d\udcb8 FinoviaPay Transfer Services\n\nWelcome to FinoviaPay Transfer Services.\n\nPlease select one of the available transfer management options below.","entities":[{"offset":3,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc2 Transfer Management","callback_data":"transfer_management_menu"}],[{"text":"\ud83c\udd98 Support / Help","callback_data":"transfer_services_support_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-28 14:35:22] BOT HIT webhook request received
[2026-04-28 14:35:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 14:35:23] sendMessage response: {"ok":true,"result":{"message_id":7728,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777386923,"text":"\ud83d\udcc2 Transfer Management\n\nPlease select the transfer service you would like to manage.\n\nAvailable categories include International Transfers, SEPA Transfers, and Wallet Transfers.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf0d Int Transfer Management","callback_data":"int_transfer_management_menu"}],[{"text":"\ud83c\uddea\ud83c\uddfa Sepa Transfer Management","callback_data":"sepa_transfer_management_menu"}],[{"text":"\ud83d\udcf2 Wallet Transfer Management","callback_data":"wallet_transfer_management_menu"}],[{"text":"\u21a9\ufe0f Return to Transfer Services","callback_data":"transfer_services_menu"}]]}}}
[2026-04-28 14:35:25] BOT HIT webhook request received
[2026-04-28 14:35:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 14:35:26] sendMessage response: {"ok":true,"result":{"message_id":7729,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777386926,"text":"\ud83d\udcf2 Wallet Transfer Management\n\nWallet Transfer management structure has been added successfully. The operational flow will be connected in the next implementation step.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2139\ufe0f Wallet Transfer Service Notice","callback_data":"wallet_transfer_service_notice"}],[{"text":"\u21a9\ufe0f Return to Transfer Management","callback_data":"transfer_management_menu"}]]}}}
[2026-04-28 14:35:41] BOT HIT webhook request received
[2026-04-28 14:35:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 14:35:42] sendMessage response: {"ok":true,"result":{"message_id":7730,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777386942,"text":"\u2139\ufe0f Service Notice\n\nThis transfer management section has been added to the menu structure successfully. Its full customer workflow will be connected in the next development step.","entities":[{"offset":3,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Transfer Management","callback_data":"transfer_management_menu"}]]}}}
[2026-04-28 14:51:00] BOT HIT webhook request received
[2026-04-28 14:51:01] sendMessage response: {"ok":true,"result":{"message_id":7732,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777387861,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-28 14:51:02] BOT HIT webhook request received
[2026-04-28 14:51:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 14:51:03] sendMessage response: {"ok":true,"result":{"message_id":7733,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777387863,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-28 14:51:10] BOT HIT webhook request received
[2026-04-28 14:51:10] sendMessage response: {"ok":true,"result":{"message_id":7735,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777387870,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-28 14:51:17] BOT HIT webhook request received
[2026-04-28 14:51:17] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-28 14:51:17] DOB verification blocked match=no
[2026-04-28 14:51:17] DOB verification active/general match=yes user_id=5 status=active
[2026-04-28 14:51:18] sendMessage response: {"ok":true,"result":{"message_id":7737,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777387878,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-28 14:51:33] BOT HIT webhook request received
[2026-04-28 14:51:33] sendMessage response: {"ok":true,"result":{"message_id":7739,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777387893,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-28 14:51:34] sendMessage response: {"ok":true,"result":{"message_id":7740,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777387894,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-28 14:51:39] BOT HIT webhook request received
[2026-04-28 14:51:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 14:51:40] sendMessage response: {"ok":true,"result":{"message_id":7741,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777387900,"text":"\ud83d\udcb8 FinoviaPay Transfer Services\n\nWelcome to FinoviaPay Transfer Services.\n\nPlease select one of the available transfer management options below.","entities":[{"offset":3,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc2 Transfer Management","callback_data":"transfer_management_menu"}],[{"text":"\ud83c\udd98 Support / Help","callback_data":"transfer_services_support_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-28 14:51:42] BOT HIT webhook request received
[2026-04-28 14:51:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 14:51:43] sendMessage response: {"ok":true,"result":{"message_id":7742,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777387903,"text":"\ud83d\udcc2 Transfer Management\n\nPlease select the transfer service you would like to manage.\n\nAvailable categories include International Transfers, SEPA Transfers, and Wallet Transfers.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf0d Int Transfer Management","callback_data":"int_transfer_management_menu"}],[{"text":"\ud83c\uddea\ud83c\uddfa Sepa Transfer Management","callback_data":"sepa_transfer_management_menu"}],[{"text":"\ud83d\udcf2 Wallet Transfer Management","callback_data":"wallet_transfer_management_menu"}],[{"text":"\u21a9\ufe0f Return to Transfer Services","callback_data":"transfer_services_menu"}]]}}}
[2026-04-28 14:51:45] BOT HIT webhook request received
[2026-04-28 14:51:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 14:51:46] sendMessage response: {"ok":true,"result":{"message_id":7743,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777387906,"text":"\ud83d\udcf2 Wallet Transfer Management\n\nWelcome to FinoviaPay Wallet Transfer Management.\n\nFrom this section you can create wallet transfer requests, review your transfer limits, check your wallet transfer history, track transfer status, and contact support for wallet-transfer related assistance.\n\nPlease select an option below.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Make a Wallet Transfer","callback_data":"wallet_make_transfer"}],[{"text":"\ud83d\udcca Wallet Transfer Limit Management","callback_data":"wallet_transfer_limits"}],[{"text":"\ud83d\udcdc Wallet Transfer History","callback_data":"wallet_transfer_history"}],[{"text":"\ud83d\udd0e Wallet Transfer Status","callback_data":"wallet_transfer_status"}],[{"text":"\ud83c\udd98 Wallet Transfer Support / Help","callback_data":"wallet_transfer_support_help"}],[{"text":"\u21a9\ufe0f Return to Transfer Management","callback_data":"transfer_management_menu"}]]}}}
[2026-04-28 14:51:51] BOT HIT webhook request received
[2026-04-28 14:51:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 14:51:52] sendMessage response: {"ok":true,"result":{"message_id":7744,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777387912,"text":"\ud83d\udcb3 Make a Wallet Transfer\n\nThis section will allow you to initiate a wallet transfer through your FinoviaPay Telegram Banking profile.\n\nThe operational transfer form will be connected in the next implementation step, including destination country, wallet provider, recipient details, amount review, fees, OTP confirmation, and final submission.","entities":[{"offset":3,"length":22,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Wallet Transfer Management","callback_data":"wallet_transfer_management_menu"}],[{"text":"\u21a9\ufe0f Return to Transfer Management","callback_data":"transfer_management_menu"}]]}}}
[2026-04-28 14:52:14] BOT HIT webhook request received
[2026-04-28 14:52:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 14:52:15] sendMessage response: {"ok":true,"result":{"message_id":7745,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777387935,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-28 15:13:24] BOT HIT webhook request received
[2026-04-28 15:13:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 15:13:25] sendMessage response: {"ok":true,"result":{"message_id":7747,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777389205,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-28 15:15:17] BOT HIT webhook request received
[2026-04-28 15:15:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 15:15:17] sendMessage response: {"ok":true,"result":{"message_id":7749,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777389317,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-28 15:32:26] BOT HIT webhook request received
[2026-04-28 15:32:27] sendMessage response: {"ok":true,"result":{"message_id":7751,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777390346,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-28 15:32:44] BOT HIT webhook request received
[2026-04-28 15:32:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 15:32:45] sendMessage response: {"ok":true,"result":{"message_id":7753,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777390365,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-28 15:33:28] BOT HIT webhook request received
[2026-04-28 15:33:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 15:33:29] sendMessage response: {"ok":true,"result":{"message_id":7754,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777390409,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-28 15:33:38] BOT HIT webhook request received
[2026-04-28 15:33:38] sendMessage response: {"ok":true,"result":{"message_id":7756,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777390418,"text":"The mobile number you entered could not be matched with our registered system records.\n\nPlease review your number carefully and try again.\n\nIf you would still like to speak with one of our banker officers, please select the option below.","reply_markup":{"inline_keyboard":[[{"text":"Try Again","callback_data":"retry_mobile"},{"text":"Talk to Banker Officer","callback_data":"talk_to_agent_unverified"}]]}}}
[2026-04-28 15:33:41] BOT HIT webhook request received
[2026-04-28 15:33:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 15:33:42] sendMessage response: {"ok":true,"result":{"message_id":7757,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777390422,"text":"Please re-enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":106,"length":12,"type":"phone_number"}]}}
[2026-04-28 15:33:54] BOT HIT webhook request received
[2026-04-28 15:33:55] sendMessage response: {"ok":true,"result":{"message_id":7759,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777390434,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-28 15:34:03] BOT HIT webhook request received
[2026-04-28 15:34:03] DOB verification full matches=[{"id":"27","name":"Abdul Hanan","mobile":"+923211293973","dob":"2003-12-03","status":"active","block_reason_category":"none","account_number":"ES5838275311756567373229"}]
[2026-04-28 15:34:03] DOB verification blocked match=no
[2026-04-28 15:34:03] DOB verification active/general match=yes user_id=27 status=active
[2026-04-28 15:34:04] sendMessage response: {"ok":true,"result":{"message_id":7761,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777390444,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-28 15:34:35] BOT HIT webhook request received
[2026-04-28 15:34:35] sendMessage response: {"ok":true,"result":{"message_id":7763,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777390475,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-28 15:34:36] sendMessage response: {"ok":true,"result":{"message_id":7764,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777390476,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nAbdul Hanan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES5838275311756567373229\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":199,"length":19,"type":"bold"},{"offset":244,"length":14,"type":"bold"},{"offset":259,"length":26,"type":"url"},{"offset":291,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-28 15:39:30] BOT HIT webhook request received
[2026-04-28 15:39:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 15:39:31] sendMessage response: {"ok":true,"result":{"message_id":7768,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777390771,"text":"\ud83d\udcc2 Transfer Management\n\nPlease select the transfer service you would like to manage.\n\nAvailable categories include International Transfers, SEPA Transfers, and Wallet Transfers.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf0d Int Transfer Management","callback_data":"int_transfer_management_menu"}],[{"text":"\ud83c\uddea\ud83c\uddfa Sepa Transfer Management","callback_data":"sepa_transfer_management_menu"}],[{"text":"\ud83d\udcf2 Wallet Transfer Management","callback_data":"wallet_transfer_management_menu"}],[{"text":"\u21a9\ufe0f Return to Transfer Services","callback_data":"transfer_services_menu"}]]}}}
[2026-04-28 15:39:32] BOT HIT webhook request received
[2026-04-28 15:39:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 15:39:33] sendMessage response: {"ok":true,"result":{"message_id":7769,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777390773,"text":"\ud83d\udcb8 FinoviaPay Transfer Services\n\nWelcome to FinoviaPay Transfer Services.\n\nPlease select one of the available transfer management options below.","entities":[{"offset":3,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc2 Transfer Management","callback_data":"transfer_management_menu"}],[{"text":"\ud83c\udd98 Support / Help","callback_data":"transfer_services_support_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-28 15:39:35] BOT HIT webhook request received
[2026-04-28 15:39:35] sendMessage response: {"ok":true,"result":{"message_id":7770,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777390775,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nPlease select one of the premium banking options below to continue securely.","entities":[{"offset":4,"length":45,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-28 15:39:37] BOT HIT webhook request received
[2026-04-28 15:39:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 15:39:38] sendMessage response: {"ok":true,"result":{"message_id":7771,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777390778,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-28 15:39:49] BOT HIT webhook request received
[2026-04-28 15:39:49] sendMessage response: {"ok":true,"result":{"message_id":7773,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777390789,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-28 15:39:54] BOT HIT webhook request received
[2026-04-28 15:39:54] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-28 15:39:54] DOB verification blocked match=no
[2026-04-28 15:39:54] DOB verification active/general match=yes user_id=5 status=active
[2026-04-28 15:39:55] sendMessage response: {"ok":true,"result":{"message_id":7775,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777390795,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-28 15:40:10] BOT HIT webhook request received
[2026-04-28 15:40:10] sendMessage response: {"ok":true,"result":{"message_id":7777,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777390810,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-28 15:40:11] sendMessage response: {"ok":true,"result":{"message_id":7778,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777390811,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-28 15:40:25] BOT HIT webhook request received
[2026-04-28 15:40:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 15:40:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 15:40:26] sendMessage response: {"ok":true,"result":{"message_id":7779,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777390826,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to your secure card services center. From here you can manage FinoviaPay physical and virtual card products through a protected banking menu.\n\nPlease select Card Management to continue.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":194,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Card Management","callback_data":"ticket_card_type_management"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-28 15:40:30] BOT HIT webhook request received
[2026-04-28 15:40:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 15:40:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 15:40:32] sendMessage response: {"ok":true,"result":{"message_id":7780,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777390832,"text":"\ud83c\udfe6 FinoviaPay Card Management\n\nManage your FinoviaPay cards from one secure place. You may review physical card services or continue to the virtual card banking panel.\n\nPlease select the card product you would like to manage.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83d\udcbb Virtual Card","callback_data":"ticket_card_type_virtual_menu"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-28 15:40:33] BOT HIT webhook request received
[2026-04-28 15:40:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 15:40:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 15:40:34] sendMessage response: {"ok":true,"result":{"message_id":7781,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777390834,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate, review and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou can generate a new virtual card, check your current card profile, review available limits, view transaction history, freeze or unfreeze the card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-28 15:40:36] BOT HIT webhook request received
[2026-04-28 15:40:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 15:40:37] sendMessage response: {"ok":true,"result":{"message_id":7782,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777390837,"text":"\ud83d\udee0 Manage Current Virtual Card\n\nUse this secure panel to review your card information, available limit, transaction history, freeze/unfreeze status, limit settings, or request support from Card Operations.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"virtual_card_my_card"}],[{"text":"\ud83d\uddd1 Delete Current Card","callback_data":"virtual_card_delete_current"}],[{"text":"\u2744\ufe0f Freeze / Unfreeze Card","callback_data":"virtual_card_freeze_unfreeze"}],[{"text":"\ud83d\udcca Card Limit","callback_data":"virtual_card_limit"}],[{"text":"\ud83c\udd98 Help / Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-28 15:40:39] BOT HIT webhook request received
[2026-04-28 15:40:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 15:40:40] sendMessage response: {"ok":true,"result":{"message_id":7783,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777390840,"text":"\ud83d\udcb3 My Card\n\nSelect the information you would like to review for your current FinoviaPay virtual card.","entities":[{"offset":3,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2139\ufe0f Card Info","callback_data":"virtual_card_info"}],[{"text":"\ud83d\udcb6 Available Limit","callback_data":"virtual_card_available_limit"}],[{"text":"\ud83d\udcdc Transaction History","callback_data":"virtual_card_transaction_history"}],[{"text":"\u21a9\ufe0f Back to Manage Current Card","callback_data":"virtual_card_manage_current"}]]}}}
[2026-04-28 15:40:45] BOT HIT webhook request received
[2026-04-28 15:40:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 15:40:46] sendMessage response: {"ok":true,"result":{"message_id":7784,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777390845,"text":"\ud83d\udcb3 My Virtual Card\n\nCard Label\nVirtual Card\n\nCard Brand\nVisa\n\nMasked Card Number\n\u2022\u2022\u2022\u2022 \u2022\u2022\u2022\u2022 \u2022\u2022\u2022\u2022 4242\n\nExpiry Date\n12/2028\n\nCard Status\nFrozen / Blocked\n\nAvailable Limit\nPKR 50.00\n\nReference Code\nFNP-CARD-260425-8F9BEE73","entities":[{"offset":3,"length":15,"type":"bold"},{"offset":20,"length":10,"type":"bold"},{"offset":45,"length":10,"type":"bold"},{"offset":62,"length":18,"type":"bold"},{"offset":102,"length":11,"type":"bold"},{"offset":123,"length":11,"type":"bold"},{"offset":153,"length":15,"type":"bold"},{"offset":180,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb6 Available Limit","callback_data":"virtual_card_available_limit"}],[{"text":"\ud83d\udcdc Transaction History","callback_data":"virtual_card_transaction_history"}],[{"text":"\u21a9\ufe0f Back to My Card","callback_data":"virtual_card_my_card"}]]}}}
[2026-04-28 15:40:49] BOT HIT webhook request received
[2026-04-28 15:40:51] BOT HIT webhook request received
[2026-04-28 15:40:56] BOT HIT webhook request received
[2026-04-28 15:41:02] BOT HIT webhook request received
[2026-04-28 15:41:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 15:41:03] sendMessage response: {"ok":true,"result":{"message_id":7788,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777390863,"text":"\ud83d\udcb3 My Card\n\nSelect the information you would like to review for your current FinoviaPay virtual card.","entities":[{"offset":3,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2139\ufe0f Card Info","callback_data":"virtual_card_info"}],[{"text":"\ud83d\udcb6 Available Limit","callback_data":"virtual_card_available_limit"}],[{"text":"\ud83d\udcdc Transaction History","callback_data":"virtual_card_transaction_history"}],[{"text":"\u21a9\ufe0f Back to Manage Current Card","callback_data":"virtual_card_manage_current"}]]}}}
[2026-04-28 15:41:07] BOT HIT webhook request received
[2026-04-28 15:41:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 15:41:08] sendMessage response: {"ok":true,"result":{"message_id":7789,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777390868,"text":"\ud83d\udee0 Manage Current Virtual Card\n\nUse this secure panel to review your card information, available limit, transaction history, freeze/unfreeze status, limit settings, or request support from Card Operations.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"virtual_card_my_card"}],[{"text":"\ud83d\uddd1 Delete Current Card","callback_data":"virtual_card_delete_current"}],[{"text":"\u2744\ufe0f Freeze / Unfreeze Card","callback_data":"virtual_card_freeze_unfreeze"}],[{"text":"\ud83d\udcca Card Limit","callback_data":"virtual_card_limit"}],[{"text":"\ud83c\udd98 Help / Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-28 15:41:09] BOT HIT webhook request received
[2026-04-28 15:41:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 15:41:10] sendMessage response: {"ok":true,"result":{"message_id":7790,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777390870,"text":"\u2744\ufe0f Freeze / Unfreeze Virtual Card\n\nCurrent Status: Frozen / Blocked\n\nDo you want to unfreeze your current virtual card now?","entities":[{"offset":3,"length":30,"type":"bold"},{"offset":51,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Unfreeze Card","callback_data":"virtual_card_toggle_status_active"}],[{"text":"\u21a9\ufe0f Back to Manage Current Card","callback_data":"virtual_card_manage_current"}]]}}}
[2026-04-28 15:41:12] BOT HIT webhook request received
[2026-04-28 15:41:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 15:41:13] sendMessage response: {"ok":true,"result":{"message_id":7791,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777390873,"text":"\u2705 Virtual Card Status Update\n\nYour virtual card status is now: Active","entities":[{"offset":2,"length":26,"type":"bold"},{"offset":63,"length":6,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"virtual_card_info"}],[{"text":"\u21a9\ufe0f Back to Manage Current Card","callback_data":"virtual_card_manage_current"}]]}}}
[2026-04-28 15:47:06] BOT HIT webhook request received
[2026-04-28 15:47:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 15:47:07] sendMessage response: {"ok":true,"result":{"message_id":7792,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777391227,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-28 15:51:00] BOT HIT webhook request received
[2026-04-28 16:08:00] BOT HIT webhook request received
[2026-04-28 16:08:01] sendMessage response: {"ok":true,"result":{"message_id":7795,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777392480,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-28 16:08:02] BOT HIT webhook request received
[2026-04-28 16:08:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 16:08:03] sendMessage response: {"ok":true,"result":{"message_id":7796,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777392483,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-28 16:08:14] BOT HIT webhook request received
[2026-04-28 16:08:15] sendMessage response: {"ok":true,"result":{"message_id":7798,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777392494,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-28 16:08:18] BOT HIT webhook request received
[2026-04-28 16:08:18] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-04-28 16:08:18] DOB verification blocked match=no
[2026-04-28 16:08:18] DOB verification active/general match=yes user_id=25 status=active
[2026-04-28 16:08:19] sendMessage response: {"ok":true,"result":{"message_id":7800,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777392499,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-28 16:08:40] BOT HIT webhook request received
[2026-04-28 16:08:40] sendMessage response: {"ok":true,"result":{"message_id":7802,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777392520,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-28 16:08:40] sendMessage response: {"ok":true,"result":{"message_id":7803,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777392520,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-28 16:08:53] BOT HIT webhook request received
[2026-04-28 16:08:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 16:08:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 16:08:54] sendMessage response: {"ok":true,"result":{"message_id":7804,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777392534,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to your secure card services center. From here you can manage FinoviaPay physical and virtual card products through a protected banking menu.\n\nPlease select Card Management to continue.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":194,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Card Management","callback_data":"ticket_card_type_management"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-28 16:08:57] BOT HIT webhook request received
[2026-04-28 16:08:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 16:08:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 16:08:58] sendMessage response: {"ok":true,"result":{"message_id":7805,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777392538,"text":"\ud83c\udfe6 FinoviaPay Card Management\n\nManage your FinoviaPay cards from one secure place. You may review physical card services or continue to the virtual card banking panel.\n\nPlease select the card product you would like to manage.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83d\udcbb Virtual Card","callback_data":"ticket_card_type_virtual_menu"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-28 16:09:00] BOT HIT webhook request received
[2026-04-28 16:09:00] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 16:09:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 16:09:02] sendMessage response: {"ok":true,"result":{"message_id":7806,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777392542,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate, review and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou can generate a new virtual card, check your current card profile, review available limits, view transaction history, freeze or unfreeze the card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-04-28 16:09:09] BOT HIT webhook request received
[2026-04-28 16:09:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 16:09:10] sendMessage response: {"ok":true,"result":{"message_id":7807,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777392550,"text":"\ud83d\udee0 Manage Current Virtual Card\n\nUse this secure panel to review your card information, available limit, transaction history, freeze/unfreeze status, limit settings, or request support from Card Operations.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"virtual_card_my_card"}],[{"text":"\ud83d\uddd1 Delete Current Card","callback_data":"virtual_card_delete_current"}],[{"text":"\u2744\ufe0f Freeze / Unfreeze Card","callback_data":"virtual_card_freeze_unfreeze"}],[{"text":"\ud83d\udcca Card Limit","callback_data":"virtual_card_limit"}],[{"text":"\ud83c\udd98 Help / Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-04-28 16:09:16] BOT HIT webhook request received
[2026-04-28 16:09:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 16:09:17] sendMessage response: {"ok":true,"result":{"message_id":7808,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777392557,"text":"\ud83c\udd98 FinoviaPay Card Support\n\nPlease describe your Virtual Card issue in one message. Our Card Operations Support team will review your request and respond accordingly.","entities":[{"offset":3,"length":23,"type":"bold"}]}}
[2026-04-28 16:12:13] BOT HIT webhook request received
[2026-04-28 16:12:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 16:12:14] sendMessage response: {"ok":true,"result":{"message_id":7809,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777392734,"text":"\ud83d\udcb3 My Card\n\nSelect the information you would like to review for your current FinoviaPay virtual card.","entities":[{"offset":3,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2139\ufe0f Card Info","callback_data":"virtual_card_info"}],[{"text":"\ud83d\udcb6 Available Limit","callback_data":"virtual_card_available_limit"}],[{"text":"\ud83d\udcdc Transaction History","callback_data":"virtual_card_transaction_history"}],[{"text":"\u21a9\ufe0f Back to Manage Current Card","callback_data":"virtual_card_manage_current"}]]}}}
[2026-04-28 16:12:18] BOT HIT webhook request received
[2026-04-28 16:12:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 16:12:19] sendMessage response: {"ok":true,"result":{"message_id":7810,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777392739,"text":"\ud83d\udcb3 My Virtual Card\n\nCard Label\nVirtual Card\n\nCard Brand\nVisa\n\nMasked Card Number\n\u2022\u2022\u2022\u2022 \u2022\u2022\u2022\u2022 \u2022\u2022\u2022\u2022 3563\n\nExpiry Date\n12/2030\n\nCard Status\nFrozen / Blocked\n\nAvailable Limit\nEUR 100.00\n\nReference Code\nFNP-CARD-260426-26514C2A","entities":[{"offset":3,"length":15,"type":"bold"},{"offset":20,"length":10,"type":"bold"},{"offset":45,"length":10,"type":"bold"},{"offset":62,"length":18,"type":"bold"},{"offset":102,"length":11,"type":"bold"},{"offset":123,"length":11,"type":"bold"},{"offset":153,"length":15,"type":"bold"},{"offset":181,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb6 Available Limit","callback_data":"virtual_card_available_limit"}],[{"text":"\ud83d\udcdc Transaction History","callback_data":"virtual_card_transaction_history"}],[{"text":"\u21a9\ufe0f Back to My Card","callback_data":"virtual_card_my_card"}]]}}}
[2026-04-28 16:13:00] BOT HIT webhook request received
[2026-04-28 16:13:00] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 16:13:01] sendMessage response: {"ok":true,"result":{"message_id":7811,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777392781,"text":"\ud83d\udcb3 My Card\n\nSelect the information you would like to review for your current FinoviaPay virtual card.","entities":[{"offset":3,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2139\ufe0f Card Info","callback_data":"virtual_card_info"}],[{"text":"\ud83d\udcb6 Available Limit","callback_data":"virtual_card_available_limit"}],[{"text":"\ud83d\udcdc Transaction History","callback_data":"virtual_card_transaction_history"}],[{"text":"\u21a9\ufe0f Back to Manage Current Card","callback_data":"virtual_card_manage_current"}]]}}}
[2026-04-28 16:13:07] BOT HIT webhook request received
[2026-04-28 16:13:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 16:13:08] sendMessage response: {"ok":true,"result":{"message_id":7812,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777392788,"text":"\ud83d\udcb0 FinoviaPay Balance Summary\n\n\ud83d\udc64 Account Holder\nSadaf Hussain\n\n\ud83c\udff7\ufe0f Account Number\nES3657436813998962749698\n\n\ud83d\udcb3 Available Balance\n24,188.18 EUR\n\nThis balance reflects the latest available amount currently recorded on your FinoviaPay profile.","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":34,"length":14,"type":"bold"},{"offset":68,"length":14,"type":"bold"},{"offset":112,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-28 16:49:52] BOT HIT webhook request received
[2026-04-28 16:49:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 16:49:53] sendMessage response: {"ok":true,"result":{"message_id":7813,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777394993,"text":"\ud83d\udcdc Virtual Card Transaction History\n\nNo recent virtual card transactions were found for your card.\n\nOnce your card is used, approved or declined transactions may appear in this section.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to My Card","callback_data":"virtual_card_my_card"}],[{"text":"\u21a9\ufe0f Back to Manage Current Card","callback_data":"virtual_card_manage_current"}]]}}}
[2026-04-28 16:50:36] BOT HIT webhook request received
[2026-04-28 16:50:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-28 16:50:37] sendMessage response: {"ok":true,"result":{"message_id":7814,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777395037,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-04-29 02:19:22] BOT HIT webhook request received
[2026-04-29 02:19:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-29 02:19:23] sendMessage response: {"ok":true,"result":{"message_id":7818,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777429163,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-29 07:44:57] BOT HIT webhook request received
[2026-04-29 07:44:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-29 07:44:58] sendMessage response: {"ok":true,"result":{"message_id":7820,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777448698,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-29 07:49:57] BOT HIT webhook request received
[2026-04-29 07:49:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-29 07:49:58] sendMessage response: {"ok":true,"result":{"message_id":7822,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777448997,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-29 08:14:12] BOT HIT webhook request received
[2026-04-29 08:14:13] sendMessage response: {"ok":true,"result":{"message_id":7824,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777450453,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-29 08:14:15] BOT HIT webhook request received
[2026-04-29 08:14:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-29 08:14:15] sendMessage response: {"ok":true,"result":{"message_id":7825,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777450455,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-29 08:14:29] BOT HIT webhook request received
[2026-04-29 08:14:30] sendMessage response: {"ok":true,"result":{"message_id":7827,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777450470,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-29 08:14:35] BOT HIT webhook request received
[2026-04-29 08:14:35] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-29 08:14:35] DOB verification blocked match=no
[2026-04-29 08:14:35] DOB verification active/general match=yes user_id=5 status=active
[2026-04-29 08:14:36] sendMessage response: {"ok":true,"result":{"message_id":7829,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777450476,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-29 08:14:57] BOT HIT webhook request received
[2026-04-29 08:14:57] sendMessage response: {"ok":true,"result":{"message_id":7831,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777450497,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-29 08:14:58] sendMessage response: {"ok":true,"result":{"message_id":7832,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777450498,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-29 08:15:04] BOT HIT webhook request received
[2026-04-29 08:15:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-29 08:15:05] sendMessage response: {"ok":true,"result":{"message_id":7833,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777450505,"text":"\ud83d\udcb0 FinoviaPay Balance Summary\n\n\ud83d\udc64 Account Holder\nZSI Amazon Logistics LLC\n\n\ud83c\udff7\ufe0f Account Number\nES1920800657713041201005\n\n\ud83d\udcb3 Available Balance\n329,158.31 EUR\n\nThis balance reflects the latest available amount currently recorded on your FinoviaPay profile.","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":34,"length":14,"type":"bold"},{"offset":79,"length":14,"type":"bold"},{"offset":123,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-29 08:18:47] BOT HIT webhook request received
[2026-04-29 08:18:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-29 08:18:48] sendMessage response: {"ok":true,"result":{"message_id":7834,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777450728,"text":"\ud83d\udcb0 FinoviaPay Balance Summary\n\n\ud83d\udc64 Account Holder\nZSI Amazon Logistics LLC\n\n\ud83c\udff7\ufe0f Account Number\nES1920800657713041201005\n\n\ud83d\udcb3 Available Balance\n304,158.31 EUR\n\nThis balance reflects the latest available amount currently recorded on your FinoviaPay profile.","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":34,"length":14,"type":"bold"},{"offset":79,"length":14,"type":"bold"},{"offset":123,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-29 10:01:54] BOT HIT webhook request received
[2026-04-29 10:01:55] sendMessage response: {"ok":true,"result":{"message_id":7836,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777456915,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-29 10:01:56] BOT HIT webhook request received
[2026-04-29 10:01:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-29 10:01:57] sendMessage response: {"ok":true,"result":{"message_id":7837,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777456917,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-29 10:02:08] BOT HIT webhook request received
[2026-04-29 10:02:08] sendMessage response: {"ok":true,"result":{"message_id":7839,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777456928,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-29 10:02:15] BOT HIT webhook request received
[2026-04-29 10:02:15] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-29 10:02:15] DOB verification blocked match=no
[2026-04-29 10:02:15] DOB verification active/general match=yes user_id=5 status=active
[2026-04-29 10:02:16] sendMessage response: {"ok":true,"result":{"message_id":7841,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777456936,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-29 10:02:37] BOT HIT webhook request received
[2026-04-29 10:02:37] sendMessage response: {"ok":true,"result":{"message_id":7843,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777456957,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-29 10:02:43] BOT HIT webhook request received
[2026-04-29 10:02:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-29 10:02:44] sendMessage response: {"ok":true,"result":{"message_id":7844,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777456964,"text":"\ud83c\udf96\ufe0f FinoviaPay Premium Support Centre\n\nPlease choose your preferred service channel below for banking assistance, priority guidance, or support ticket submission.","entities":[{"offset":4,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcac Live Support Desk","callback_data":"support_help_live_chat"}],[{"text":"\ud83c\udfab Open Support Ticket","callback_data":"support_help_create_ticket"}],[{"text":"\ud83d\udce9 General Banking Guidance","callback_data":"support_help_live_chat"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-29 10:02:44] BOT HIT webhook request received
[2026-04-29 10:02:45] sendMessage response: {"ok":true,"result":{"message_id":7846,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777456965,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-29 10:02:45] sendMessage response: {"ok":true,"result":{"message_id":7847,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777456965,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-29 10:02:47] BOT HIT webhook request received
[2026-04-29 10:03:03] BOT HIT webhook request received
[2026-04-29 10:03:04] answerCallbackQuery response: {"ok":false,"error_code":400,"description":"Bad Request: query is too old and response timeout expired or query ID is invalid"}
[2026-04-29 10:03:04] sendMessage response: {"ok":true,"result":{"message_id":7848,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777456984,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nPlease select one of the premium banking options below to continue securely.","entities":[{"offset":4,"length":45,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-29 10:03:05] sendMessage response: {"ok":true,"result":{"message_id":7849,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777456984,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-29 10:03:06] BOT HIT webhook request received
[2026-04-29 10:03:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-29 10:03:08] sendMessage response: {"ok":true,"result":{"message_id":7850,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777456987,"text":"To create your support ticket, please enter your full name."}}
[2026-04-29 10:03:12] BOT HIT webhook request received
[2026-04-29 10:03:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-29 10:03:13] sendMessage response: {"ok":true,"result":{"message_id":7851,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777456992,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-29 10:03:13] BOT HIT webhook request received
[2026-04-29 10:03:13] sendMessage response: {"ok":true,"result":{"message_id":7853,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777456993,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-04-29 10:03:17] BOT HIT webhook request received
[2026-04-29 10:03:18] sendMessage response: {"ok":true,"result":{"message_id":7855,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777456998,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-04-29 10:03:22] BOT HIT webhook request received
[2026-04-29 10:03:23] sendMessage response: {"ok":true,"result":{"message_id":7857,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777457003,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-29 10:03:26] BOT HIT webhook request received
[2026-04-29 10:03:26] sendMessage response: {"ok":true,"result":{"message_id":7859,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777457006,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-04-29 10:03:31] BOT HIT webhook request received
[2026-04-29 10:03:31] DOB verification full matches=[{"id":"27","name":"Abdul Hanan","mobile":"+923211293973","dob":"2003-12-03","status":"active","block_reason_category":"none","account_number":"ES5838275311756567373229"}]
[2026-04-29 10:03:31] DOB verification blocked match=no
[2026-04-29 10:03:31] DOB verification active/general match=yes user_id=27 status=active
[2026-04-29 10:03:31] sendMessage response: {"ok":true,"result":{"message_id":7861,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777457011,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-29 10:03:39] BOT HIT webhook request received
[2026-04-29 10:03:40] sendMessage response: {"ok":true,"result":{"message_id":7863,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777457019,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-04-29 10:03:53] BOT HIT webhook request received
[2026-04-29 10:03:54] sendMessage response: {"ok":true,"result":{"message_id":7865,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777457034,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-29 10:03:54] sendMessage response: {"ok":true,"result":{"message_id":7866,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777457034,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nAbdul Hanan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES5838275311756567373229\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":199,"length":19,"type":"bold"},{"offset":244,"length":14,"type":"bold"},{"offset":259,"length":26,"type":"url"},{"offset":291,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-29 10:04:11] BOT HIT webhook request received
[2026-04-29 10:04:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-29 10:04:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-29 10:04:12] sendMessage response: {"ok":true,"result":{"message_id":7867,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777457052,"text":"\ud83c\udfab My Support Tickets\n\nWelcome to your FinoviaPay support ticket history section.\n\nFrom this area, you may review your open tickets, closed tickets, and the current progress of your previously submitted customer support requests.\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udfe6 Open Tickets","callback_data":"my_tickets_open"},{"text":"\u2705 Closed Tickets","callback_data":"my_tickets_closed"}],[{"text":"\ud83d\udcdc All Ticket History","callback_data":"my_tickets_all"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-29 10:04:25] BOT HIT webhook request received
[2026-04-29 10:04:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-29 10:04:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-29 10:04:26] sendMessage response: {"ok":true,"result":{"message_id":7868,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777457066,"text":"\ud83c\udfab Open Support Tickets\n\nNo ticket records are currently available in this section for your verified FinoviaPay account.","entities":[{"offset":3,"length":20,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back","callback_data":"my_support_tickets"}]]}}}
[2026-04-29 10:04:37] BOT HIT webhook request received
[2026-04-29 10:04:37] sendMessage response: {"ok":true,"result":{"message_id":7870,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777457077,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKT36A1B4B2\nFull Name: Muhammad Irfan\nEmail: Irfan.muhammad22a@gmail.com\nContact Number: +34634753260\nSubject: Payment Receipt\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":108,"length":27,"type":"email"},{"offset":152,"length":12,"type":"phone_number"}]}}
[2026-04-29 10:04:38] sendMessage response: {"ok":true,"result":{"message_id":7871,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777457078,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-29 10:05:02] BOT HIT webhook request received
[2026-04-29 10:05:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-29 10:05:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-29 10:05:03] sendMessage response: {"ok":true,"result":{"message_id":7872,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777457103,"text":"\ud83c\udfab Closed Support Tickets\n\nNo ticket records are currently available in this section for your verified FinoviaPay account.","entities":[{"offset":3,"length":22,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back","callback_data":"my_support_tickets"}]]}}}
[2026-04-29 10:05:42] BOT HIT webhook request received
[2026-04-29 10:05:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-29 10:05:43] sendMessage response: {"ok":true,"result":{"message_id":7873,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777457143,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-29 10:05:56] BOT HIT webhook request received
[2026-04-29 10:05:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-29 10:05:57] sendMessage response: {"ok":true,"result":{"message_id":7874,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777457157,"text":"To create your support ticket, please enter your full name."}}
[2026-04-29 10:06:04] BOT HIT webhook request received
[2026-04-29 10:06:04] sendMessage response: {"ok":true,"result":{"message_id":7876,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777457164,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-04-29 10:06:09] BOT HIT webhook request received
[2026-04-29 10:06:09] sendMessage response: {"ok":true,"result":{"message_id":7878,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777457169,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-04-29 10:06:20] BOT HIT webhook request received
[2026-04-29 10:06:20] sendMessage response: {"ok":true,"result":{"message_id":7880,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777457180,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-04-29 10:07:13] BOT HIT webhook request received
[2026-04-29 10:07:14] sendMessage response: {"ok":true,"result":{"message_id":7882,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777457234,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-04-29 10:13:43] BOT HIT webhook request received
[2026-04-29 10:13:44] sendMessage response: {"ok":true,"result":{"message_id":7884,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777457624,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKT1198A0A5\nFull Name: Abdul Hanan\nEmail: abdhannanhussain@gmail.com\nContact Number: +923211293973\nSubject: New virtual card request\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":105,"length":26,"type":"email"},{"offset":148,"length":13,"type":"phone_number"}]}}
[2026-04-29 10:13:45] sendMessage response: {"ok":true,"result":{"message_id":7885,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777457625,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-29 10:45:20] BOT HIT webhook request received
[2026-04-29 10:45:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-29 10:45:21] sendMessage response: {"ok":true,"result":{"message_id":7887,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777459521,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-29 11:00:10] BOT HIT webhook request received
[2026-04-29 11:00:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-29 11:00:11] sendMessage response: {"ok":true,"result":{"message_id":7889,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777460411,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-30 04:25:09] BOT HIT webhook request received
[2026-04-30 04:25:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-30 04:25:10] sendMessage response: {"ok":true,"result":{"message_id":7893,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777523109,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-30 14:51:37] BOT HIT webhook request received
[2026-04-30 14:51:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-30 14:51:38] sendMessage response: {"ok":true,"result":{"message_id":7897,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777560698,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-30 14:51:48] BOT HIT webhook request received
[2026-04-30 14:51:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-30 14:51:49] sendMessage response: {"ok":true,"result":{"message_id":7898,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777560709,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-30 16:07:10] BOT HIT webhook request received
[2026-04-30 16:07:10] sendMessage response: {"ok":true,"result":{"message_id":7902,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777565230,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-30 16:07:12] BOT HIT webhook request received
[2026-04-30 16:07:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-30 16:07:13] sendMessage response: {"ok":true,"result":{"message_id":7903,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777565233,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-04-30 16:07:24] BOT HIT webhook request received
[2026-04-30 16:07:25] sendMessage response: {"ok":true,"result":{"message_id":7905,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777565245,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-04-30 16:07:30] BOT HIT webhook request received
[2026-04-30 16:07:30] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-04-30 16:07:30] DOB verification blocked match=no
[2026-04-30 16:07:30] DOB verification active/general match=yes user_id=5 status=active
[2026-04-30 16:07:31] sendMessage response: {"ok":true,"result":{"message_id":7907,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777565251,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-30 16:07:55] BOT HIT webhook request received
[2026-04-30 16:07:55] sendMessage response: {"ok":true,"result":{"message_id":7909,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777565275,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-04-30 16:07:56] sendMessage response: {"ok":true,"result":{"message_id":7910,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777565276,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-04-30 16:08:01] BOT HIT webhook request received
[2026-04-30 16:08:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-30 16:08:02] sendMessage response: {"ok":true,"result":{"message_id":7911,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777565282,"text":"\ud83d\udcca Recent Transactions\n\n\u2022 Reference: MWBB157A34\n  Amount: 55.49 EUR\n  Status: AMOUNT_RESERVED\n  Date: 02 Apr 2026 09:39\n\n\u2022 Reference: MW9A7B6D8F\n  Amount: 162.50 EUR\n  Status: CANCELLED\n  Date: 12 Dec 2025 17:30\n\n\u2022 Reference: MWF7E07D5B\n  Amount: 162.50 EUR\n  Status: AMOUNT_RESERVED\n  Date: 12 Dec 2025 17:25\n\n\u2022 Reference: MW1B87476B\n  Amount: 29.24 EUR\n  Status: AMOUNT_RESERVED\n  Date: 12 Dec 2025 17:16\n\n\u2022 Reference: MWC1C908CE\n  Amount: 29.24 EUR\n  Status: AMOUNT_RESERVED\n  Date: 12 Dec 2025 17:10","entities":[{"offset":3,"length":19,"type":"bold"},{"offset":26,"length":10,"type":"bold"},{"offset":50,"length":7,"type":"bold"},{"offset":70,"length":7,"type":"bold"},{"offset":96,"length":5,"type":"bold"},{"offset":123,"length":10,"type":"bold"},{"offset":147,"length":7,"type":"bold"},{"offset":168,"length":7,"type":"bold"},{"offset":188,"length":5,"type":"bold"},{"offset":215,"length":10,"type":"bold"},{"offset":239,"length":7,"type":"bold"},{"offset":260,"length":7,"type":"bold"},{"offset":286,"length":5,"type":"bold"},{"offset":313,"length":10,"type":"bold"},{"offset":337,"length":7,"type":"bold"},{"offset":357,"length":7,"type":"bold"},{"offset":383,"length":5,"type":"bold"},{"offset":410,"length":10,"type":"bold"},{"offset":434,"length":7,"type":"bold"},{"offset":454,"length":7,"type":"bold"},{"offset":480,"length":5,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-30 16:08:35] BOT HIT webhook request received
[2026-04-30 16:08:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-30 16:08:36] sendMessage response: {"ok":true,"result":{"message_id":7912,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777565316,"text":"\ud83d\udcb0 FinoviaPay Balance Summary\n\n\ud83d\udc64 Account Holder\nZSI Amazon Logistics LLC\n\n\ud83c\udff7\ufe0f Account Number\nES1920800657713041201005\n\n\ud83d\udcb3 Available Balance\n226,331.00 EUR\n\nThis balance reflects the latest available amount currently recorded on your FinoviaPay profile.","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":34,"length":14,"type":"bold"},{"offset":79,"length":14,"type":"bold"},{"offset":123,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-30 16:08:40] BOT HIT webhook request received
[2026-04-30 16:08:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-30 16:08:41] sendMessage response: {"ok":true,"result":{"message_id":7913,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777565321,"text":"\ud83d\udcca Recent Transactions\n\n\u2022 Reference: MWBB157A34\n  Amount: 55.49 EUR\n  Status: AMOUNT_RESERVED\n  Date: 02 Apr 2026 09:39\n\n\u2022 Reference: MW9A7B6D8F\n  Amount: 162.50 EUR\n  Status: CANCELLED\n  Date: 12 Dec 2025 17:30\n\n\u2022 Reference: MWF7E07D5B\n  Amount: 162.50 EUR\n  Status: AMOUNT_RESERVED\n  Date: 12 Dec 2025 17:25\n\n\u2022 Reference: MW1B87476B\n  Amount: 29.24 EUR\n  Status: AMOUNT_RESERVED\n  Date: 12 Dec 2025 17:16\n\n\u2022 Reference: MWC1C908CE\n  Amount: 29.24 EUR\n  Status: AMOUNT_RESERVED\n  Date: 12 Dec 2025 17:10","entities":[{"offset":3,"length":19,"type":"bold"},{"offset":26,"length":10,"type":"bold"},{"offset":50,"length":7,"type":"bold"},{"offset":70,"length":7,"type":"bold"},{"offset":96,"length":5,"type":"bold"},{"offset":123,"length":10,"type":"bold"},{"offset":147,"length":7,"type":"bold"},{"offset":168,"length":7,"type":"bold"},{"offset":188,"length":5,"type":"bold"},{"offset":215,"length":10,"type":"bold"},{"offset":239,"length":7,"type":"bold"},{"offset":260,"length":7,"type":"bold"},{"offset":286,"length":5,"type":"bold"},{"offset":313,"length":10,"type":"bold"},{"offset":337,"length":7,"type":"bold"},{"offset":357,"length":7,"type":"bold"},{"offset":383,"length":5,"type":"bold"},{"offset":410,"length":10,"type":"bold"},{"offset":434,"length":7,"type":"bold"},{"offset":454,"length":7,"type":"bold"},{"offset":480,"length":5,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-04-30 16:09:27] BOT HIT webhook request received
[2026-04-30 16:09:28] sendMessage response: {"ok":true,"result":{"message_id":7914,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777565368,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nPlease select one of the premium banking options below to continue securely.","entities":[{"offset":4,"length":45,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-04-30 16:18:30] BOT HIT webhook request received
[2026-04-30 17:05:25] BOT HIT webhook request received
[2026-04-30 17:05:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-30 17:05:26] sendMessage response: {"ok":true,"result":{"message_id":7920,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777568726,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-30 18:01:22] BOT HIT webhook request received
[2026-04-30 18:01:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-30 18:01:23] sendMessage response: {"ok":true,"result":{"message_id":7922,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777572083,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-30 18:14:13] BOT HIT webhook request received
[2026-04-30 18:14:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-30 18:14:14] sendMessage response: {"ok":true,"result":{"message_id":7924,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777572854,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-30 18:58:15] BOT HIT webhook request received
[2026-04-30 18:58:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-30 18:58:17] sendMessage response: {"ok":true,"result":{"message_id":7926,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777575497,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-30 20:32:46] BOT HIT webhook request received
[2026-04-30 20:32:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-30 20:32:47] sendMessage response: {"ok":true,"result":{"message_id":7928,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777581167,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-30 20:49:02] BOT HIT webhook request received
[2026-04-30 20:49:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-30 20:49:03] sendMessage response: {"ok":true,"result":{"message_id":7930,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777582143,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-30 20:49:04] BOT HIT webhook request received
[2026-04-30 20:49:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-30 20:49:05] sendMessage response: {"ok":true,"result":{"message_id":7931,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777582145,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-30 20:49:06] BOT HIT webhook request received
[2026-04-30 20:49:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-30 20:49:07] sendMessage response: {"ok":true,"result":{"message_id":7932,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777582147,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-30 20:49:08] BOT HIT webhook request received
[2026-04-30 20:49:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-30 20:49:09] sendMessage response: {"ok":true,"result":{"message_id":7933,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777582149,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-30 20:58:43] BOT HIT webhook request received
[2026-04-30 20:58:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-30 20:58:44] sendMessage response: {"ok":true,"result":{"message_id":7935,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777582724,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-30 21:36:32] BOT HIT webhook request received
[2026-04-30 21:36:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-30 21:36:33] sendMessage response: {"ok":true,"result":{"message_id":7937,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777584993,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-30 22:05:34] BOT HIT webhook request received
[2026-04-30 22:05:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-30 22:05:36] sendMessage response: {"ok":true,"result":{"message_id":7939,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777586736,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-04-30 22:16:00] BOT HIT webhook request received
[2026-04-30 22:16:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-04-30 22:16:01] sendMessage response: {"ok":true,"result":{"message_id":7941,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777587361,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-01 08:52:49] BOT HIT webhook request received
[2026-05-01 08:52:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 08:52:50] sendMessage response: {"ok":true,"result":{"message_id":7943,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777625570,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-01 09:11:57] BOT HIT webhook request received
[2026-05-01 09:11:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 09:11:58] sendMessage response: {"ok":true,"result":{"message_id":7945,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777626718,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-01 10:06:09] BOT HIT webhook request received
[2026-05-01 10:06:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 10:06:10] sendMessage response: {"ok":true,"result":{"message_id":7947,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777629970,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-01 13:51:26] BOT HIT webhook request received
[2026-05-01 13:51:26] sendMessage response: {"ok":true,"result":{"message_id":7949,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777643486,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-01 13:51:29] BOT HIT webhook request received
[2026-05-01 13:51:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 13:51:30] sendMessage response: {"ok":true,"result":{"message_id":7950,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777643490,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-01 13:51:40] BOT HIT webhook request received
[2026-05-01 13:51:41] sendMessage response: {"ok":true,"result":{"message_id":7952,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777643501,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-01 13:51:51] BOT HIT webhook request received
[2026-05-01 13:51:51] DOB verification full matches=[{"id":"27","name":"Abdul Hanan","mobile":"+923211293973","dob":"2003-12-03","status":"active","block_reason_category":"none","account_number":"ES5838275311756567373229"}]
[2026-05-01 13:51:51] DOB verification blocked match=no
[2026-05-01 13:51:51] DOB verification active/general match=yes user_id=27 status=active
[2026-05-01 13:51:51] sendMessage response: {"ok":true,"result":{"message_id":7954,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777643511,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-01 13:52:14] BOT HIT webhook request received
[2026-05-01 13:52:14] sendMessage response: {"ok":true,"result":{"message_id":7956,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777643534,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-01 13:52:15] sendMessage response: {"ok":true,"result":{"message_id":7957,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777643534,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nAbdul Hanan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES5838275311756567373229\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":199,"length":19,"type":"bold"},{"offset":244,"length":14,"type":"bold"},{"offset":259,"length":26,"type":"url"},{"offset":291,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-01 13:52:25] BOT HIT webhook request received
[2026-05-01 13:52:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 13:52:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 13:52:26] sendMessage response: {"ok":true,"result":{"message_id":7958,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777643546,"text":"\ud83c\udfab My Support Tickets\n\nWelcome to your FinoviaPay support ticket history section.\n\nFrom this area, you may review your open tickets, closed tickets, and the current progress of your previously submitted customer support requests.\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udfe6 Open Tickets","callback_data":"my_tickets_open"},{"text":"\u2705 Closed Tickets","callback_data":"my_tickets_closed"}],[{"text":"\ud83d\udcdc All Ticket History","callback_data":"my_tickets_all"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-01 13:52:28] BOT HIT webhook request received
[2026-05-01 13:52:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 13:52:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 13:52:30] sendMessage response: {"ok":true,"result":{"message_id":7959,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777643549,"text":"\ud83c\udfab Open Support Tickets\n\nNo ticket records are currently available in this section for your verified FinoviaPay account.","entities":[{"offset":3,"length":20,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back","callback_data":"my_support_tickets"}]]}}}
[2026-05-01 13:52:33] BOT HIT webhook request received
[2026-05-01 13:52:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 13:52:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 13:52:34] sendMessage response: {"ok":true,"result":{"message_id":7960,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777643554,"text":"\ud83c\udfab All Support Ticket History\n\nNo ticket records are currently available in this section for your verified FinoviaPay account.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back","callback_data":"my_support_tickets"}]]}}}
[2026-05-01 13:52:42] BOT HIT webhook request received
[2026-05-01 13:52:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 13:52:43] sendMessage response: {"ok":true,"result":{"message_id":7961,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777643563,"text":"\ud83d\udcb0 FinoviaPay Balance Summary\n\n\ud83d\udc64 Account Holder\nAbdul Hanan\n\n\ud83c\udff7\ufe0f Account Number\nES5838275311756567373229\n\n\ud83d\udcb3 Available Balance\n2,000.00 EUR\n\nThis balance reflects the latest available amount currently recorded on your FinoviaPay profile.","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":34,"length":14,"type":"bold"},{"offset":66,"length":14,"type":"bold"},{"offset":110,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-01 13:52:48] BOT HIT webhook request received
[2026-05-01 13:52:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 13:52:49] sendMessage response: {"ok":true,"result":{"message_id":7962,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777643569,"text":"\ud83d\udcca Recent Transactions\n\n\u2022 Reference: TRX69F475FC12DFC\n  Amount: -5,000.00 EUR\n  Status: COMPLETED\n  Date: 01 May 2026 09:44\n\n\u2022 Reference: TRX69F3CA316ABA4\n  Amount: 5,000.00 EUR\n  Status: COMPLETED\n  Date: 30 Apr 2026 21:31\n\n\u2022 Reference: TRX69F3C071141E9\n  Amount: -1,500.00 EUR\n  Status: COMPLETED\n  Date: 30 Apr 2026 20:49\n\n\u2022 Reference: TRX69F3BE87894F8\n  Amount: 2,500.00 EUR\n  Status: COMPLETED\n  Date: 30 Apr 2026 20:41\n\n\u2022 Reference: TRX69F2319D050CE\n  Amount: -5.00 EUR\n  Status: COMPLETED\n  Date: 29 Apr 2026 16:28","entities":[{"offset":3,"length":19,"type":"bold"},{"offset":26,"length":10,"type":"bold"},{"offset":56,"length":7,"type":"bold"},{"offset":80,"length":7,"type":"bold"},{"offset":100,"length":5,"type":"bold"},{"offset":127,"length":10,"type":"bold"},{"offset":157,"length":7,"type":"bold"},{"offset":180,"length":7,"type":"bold"},{"offset":200,"length":5,"type":"bold"},{"offset":227,"length":10,"type":"bold"},{"offset":257,"length":7,"type":"bold"},{"offset":281,"length":7,"type":"bold"},{"offset":301,"length":5,"type":"bold"},{"offset":328,"length":10,"type":"bold"},{"offset":358,"length":7,"type":"bold"},{"offset":381,"length":7,"type":"bold"},{"offset":401,"length":5,"type":"bold"},{"offset":428,"length":10,"type":"bold"},{"offset":458,"length":7,"type":"bold"},{"offset":478,"length":7,"type":"bold"},{"offset":498,"length":5,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-01 13:53:10] BOT HIT webhook request received
[2026-05-01 13:53:11] sendMessage response: {"ok":true,"result":{"message_id":7964,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777643591,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-01 14:01:18] BOT HIT webhook request received
[2026-05-01 14:01:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 14:01:21] sendMessage response: {"ok":true,"result":{"message_id":7965,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777644081,"text":"\ud83c\udf96\ufe0f FinoviaPay Premium Support Centre\n\nPlease choose your preferred service channel below for banking assistance, priority guidance, or support ticket submission.","entities":[{"offset":4,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcac Live Support Desk","callback_data":"support_help_live_chat"}],[{"text":"\ud83c\udfab Open Support Ticket","callback_data":"support_help_create_ticket"}],[{"text":"\ud83d\udce9 General Banking Guidance","callback_data":"support_help_live_chat"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-01 14:01:24] BOT HIT webhook request received
[2026-05-01 14:01:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 14:01:26] sendMessage response: {"ok":true,"result":{"message_id":7966,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777644086,"text":"To create your support ticket, please enter your full name."}}
[2026-05-01 14:01:31] BOT HIT webhook request received
[2026-05-01 14:01:31] sendMessage response: {"ok":true,"result":{"message_id":7968,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777644091,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-05-01 14:01:37] BOT HIT webhook request received
[2026-05-01 14:01:37] sendMessage response: {"ok":true,"result":{"message_id":7970,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777644097,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-05-01 14:01:47] BOT HIT webhook request received
[2026-05-01 14:01:47] sendMessage response: {"ok":true,"result":{"message_id":7972,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777644107,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-05-01 14:02:35] BOT HIT webhook request received
[2026-05-01 14:02:36] sendMessage response: {"ok":true,"result":{"message_id":7974,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777644155,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-05-01 14:02:38] BOT HIT webhook request received
[2026-05-01 14:02:39] sendMessage response: {"ok":true,"result":{"message_id":7976,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777644159,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKT6845D3C4\nFull Name: Abdul Hanan\nEmail: abdhannanhussain@gmail.com\nContact Number: +923211293973\nSubject: Request to isseu physical debit card\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":105,"length":26,"type":"email"},{"offset":148,"length":13,"type":"phone_number"}]}}
[2026-05-01 14:02:39] sendMessage response: {"ok":true,"result":{"message_id":7977,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777644159,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-01 15:10:44] BOT HIT webhook request received
[2026-05-01 15:10:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 15:10:45] sendMessage response: {"ok":true,"result":{"message_id":7979,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777648245,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-01 15:24:53] BOT HIT webhook request received
[2026-05-01 15:24:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 15:24:54] sendMessage response: {"ok":true,"result":{"message_id":7981,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777649094,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-01 16:10:50] BOT HIT webhook request received
[2026-05-01 16:10:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 16:10:51] sendMessage response: {"ok":true,"result":{"message_id":7983,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777651851,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-01 18:25:41] BOT HIT webhook request received
[2026-05-01 18:25:42] sendMessage response: {"ok":true,"result":{"message_id":7986,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777659942,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-01 18:25:43] BOT HIT webhook request received
[2026-05-01 18:25:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 18:25:44] sendMessage response: {"ok":true,"result":{"message_id":7987,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777659944,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-01 18:25:52] BOT HIT webhook request received
[2026-05-01 18:25:52] sendMessage response: {"ok":true,"result":{"message_id":7989,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777659952,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-01 18:25:57] BOT HIT webhook request received
[2026-05-01 18:25:57] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-05-01 18:25:57] DOB verification blocked match=no
[2026-05-01 18:25:57] DOB verification active/general match=yes user_id=5 status=active
[2026-05-01 18:25:58] sendMessage response: {"ok":true,"result":{"message_id":7991,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777659957,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-01 18:26:12] BOT HIT webhook request received
[2026-05-01 18:26:12] sendMessage response: {"ok":true,"result":{"message_id":7993,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777659972,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-01 18:26:13] sendMessage response: {"ok":true,"result":{"message_id":7994,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777659973,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-01 18:26:15] BOT HIT webhook request received
[2026-05-01 18:26:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 18:26:16] sendMessage response: {"ok":true,"result":{"message_id":7995,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777659976,"text":"For your security, your card has been temporarily blocked by our system. Kindly provide valid previous transaction receipts to complete verification and restore full access to your card."}}
[2026-05-01 19:46:23] BOT HIT webhook request received
[2026-05-01 19:46:23] sendMessage response: {"ok":true,"result":{"message_id":7998,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777664783,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-01 19:46:24] BOT HIT webhook request received
[2026-05-01 19:46:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 19:46:25] sendMessage response: {"ok":true,"result":{"message_id":7999,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777664785,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-01 19:47:54] BOT HIT webhook request received
[2026-05-01 19:47:54] sendMessage response: {"ok":true,"result":{"message_id":8001,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777664874,"text":"\ud83d\udd12 Digital Banking Service Access Restricted\n\nThank you for completing the mobile number verification step.\n\nWe wish to inform you that FinoviaPay Telegram Digital Banking Services are currently not activated for your customer profile.\n\nAs part of our internal banking security controls and controlled service activation process, access to protected digital banking features remains restricted until this service is formally enabled by an authorized FinoviaPay Customer Service or Banking Operations Officer.\n\nAt this stage, secure banking features cannot yet be accessed through this channel.\n\nTo proceed, please choose one of the service options below:\n\n\u2022 Speak with FinoviaPay Customer Service\nReceive direct assistance from a banking support officer regarding digital banking activation.\n\n\u2022 Submit a Digital Banking Service Enablement Request\nOpen a formal service activation request for officer review and approval.\n\nWe appreciate your understanding and thank you for choosing FinoviaPay.","entities":[{"offset":3,"length":41,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"talk_to_agent_unverified"}],[{"text":"\ud83d\udcdd Submit Enablement Request","callback_data":"open_digital_banking_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-01 19:48:20] BOT HIT webhook request received
[2026-05-01 19:48:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 19:48:21] sendMessage response: {"ok":true,"result":{"message_id":8002,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777664901,"text":"\ud83d\udcdd Digital Banking Service Enablement Request\n\nPlease enter your full name exactly as it appears on your official banking or identity record.","entities":[{"offset":3,"length":42,"type":"bold"}]}}
[2026-05-01 19:48:41] BOT HIT webhook request received
[2026-05-01 19:48:41] sendMessage response: {"ok":true,"result":{"message_id":8004,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777664921,"text":"\ud83e\udeaa Select Document Type\n\nPlease choose the document you want to use for identity verification for this request.","entities":[{"offset":3,"length":20,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83e\udeaa National ID","callback_data":"ds_doc_type:NATIONAL_ID"},{"text":"\ud83d\udec2 Passport","callback_data":"ds_doc_type:PASSPORT"}],[{"text":"\ud83e\uddfe Driver License","callback_data":"ds_doc_type:DRIVER_LICENSE"},{"text":"\ud83d\udcc4 Other Document","callback_data":"ds_doc_type:OTHER"}],[{"text":"\u2b05\ufe0f Back","callback_data":"main_menu"}]]}}}
[2026-05-01 19:48:44] BOT HIT webhook request received
[2026-05-01 19:48:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 19:48:45] sendMessage response: {"ok":true,"result":{"message_id":8005,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777664925,"text":"\ud83d\udd10 Document Verification\n\nSelected document type: NATIONAL ID\n\nPlease enter your document number exactly as shown on the selected document.","entities":[{"offset":3,"length":21,"type":"bold"},{"offset":50,"length":11,"type":"bold"}]}}
[2026-05-01 19:49:06] BOT HIT webhook request received
[2026-05-01 19:49:07] sendMessage response: {"ok":true,"result":{"message_id":8007,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777664947,"text":"\ud83d\udcac Request Details\n\nPlease write your message for the banking officer.\n\nExample: I would like to request activation of my digital banking access. Please review my profile and let me know if any additional documents are required.","entities":[{"offset":3,"length":15,"type":"bold"}]}}
[2026-05-01 19:49:28] BOT HIT webhook request received
[2026-05-01 19:49:28] sendMessage response: {"ok":true,"result":{"message_id":8009,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777664968,"text":"\u2705 Enablement Request Submitted Successfully\n\nReference Number\nDSR-260501-9B254C\n\nCustomer Name\nSumbal Hussain\n\nYour digital banking service enablement request has been recorded successfully and forwarded for banking officer review.\n\nA customer service or banking operations officer may contact you and may request additional supporting documentation for identity verification and service activation review.","entities":[{"offset":2,"length":41,"type":"bold"},{"offset":45,"length":16,"type":"bold"},{"offset":81,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak with Customer Service","callback_data":"contact_customer_service"}],[{"text":"\u2b05\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-01 19:50:09] BOT HIT webhook request received
[2026-05-01 19:50:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 19:50:10] sendMessage response: {"ok":true,"result":{"message_id":8010,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777665010,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-01 19:50:11] BOT HIT webhook request received
[2026-05-01 19:50:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 19:50:12] sendMessage response: {"ok":true,"result":{"message_id":8011,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777665012,"text":"To create your support ticket, please enter your full name."}}
[2026-05-01 19:50:23] BOT HIT webhook request received
[2026-05-01 19:50:23] sendMessage response: {"ok":true,"result":{"message_id":8013,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777665023,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-05-01 19:56:57] BOT HIT webhook request received
[2026-05-01 19:56:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 19:56:58] sendMessage response: {"ok":true,"result":{"message_id":8014,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777665418,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-01 19:57:51] BOT HIT webhook request received
[2026-05-01 19:57:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 19:57:52] sendMessage response: {"ok":true,"result":{"message_id":8015,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777665472,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-01 21:39:00] BOT HIT webhook request received
[2026-05-01 21:39:00] sendMessage response: {"ok":true,"result":{"message_id":8017,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777671540,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-01 21:39:02] BOT HIT webhook request received
[2026-05-01 21:39:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 21:39:03] sendMessage response: {"ok":true,"result":{"message_id":8018,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777671543,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-01 21:39:16] BOT HIT webhook request received
[2026-05-01 21:39:16] sendMessage response: {"ok":true,"result":{"message_id":8020,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777671556,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-01 21:39:24] BOT HIT webhook request received
[2026-05-01 21:39:24] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-05-01 21:39:24] DOB verification blocked match=no
[2026-05-01 21:39:24] DOB verification active/general match=yes user_id=25 status=active
[2026-05-01 21:39:25] sendMessage response: {"ok":true,"result":{"message_id":8022,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777671565,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-01 21:39:46] BOT HIT webhook request received
[2026-05-01 21:39:46] sendMessage response: {"ok":true,"result":{"message_id":8024,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777671586,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-01 21:39:47] sendMessage response: {"ok":true,"result":{"message_id":8025,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777671587,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-01 21:43:11] BOT HIT webhook request received
[2026-05-01 21:43:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 21:43:13] sendMessage response: {"ok":true,"result":{"message_id":8026,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777671793,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-01 21:43:16] BOT HIT webhook request received
[2026-05-01 21:43:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 21:43:18] sendMessage response: {"ok":true,"result":{"message_id":8027,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777671797,"text":"To create your support ticket, please enter your full name."}}
[2026-05-01 21:43:28] BOT HIT webhook request received
[2026-05-01 21:43:28] sendMessage response: {"ok":true,"result":{"message_id":8029,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777671808,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-05-01 21:43:37] BOT HIT webhook request received
[2026-05-01 21:43:38] sendMessage response: {"ok":true,"result":{"message_id":8031,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777671818,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-05-01 21:43:51] BOT HIT webhook request received
[2026-05-01 21:43:52] sendMessage response: {"ok":true,"result":{"message_id":8033,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777671832,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-05-01 21:45:16] BOT HIT webhook request received
[2026-05-01 21:45:17] sendMessage response: {"ok":true,"result":{"message_id":8035,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777671917,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-05-01 21:47:18] BOT HIT webhook request received
[2026-05-01 21:47:19] sendMessage response: {"ok":true,"result":{"message_id":8037,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777672039,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKT63FAEC7B\nFull Name: Sadaf Hussain\nEmail: mzoohaaan@gmail.com\nContact Number: +923036814535\nSubject: Card 3563 \u2013 Receipt Submission Query\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":107,"length":19,"type":"email"},{"offset":143,"length":13,"type":"phone_number"}]}}
[2026-05-01 21:47:20] sendMessage response: {"ok":true,"result":{"message_id":8038,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777672040,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-01 21:50:12] BOT HIT webhook request received
[2026-05-01 21:50:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 21:50:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 21:50:13] sendMessage response: {"ok":true,"result":{"message_id":8039,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777672213,"text":"\ud83c\udfab My Support Tickets\n\nWelcome to your FinoviaPay support ticket history section.\n\nFrom this area, you may review your open tickets, closed tickets, and the current progress of your previously submitted customer support requests.\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udfe6 Open Tickets","callback_data":"my_tickets_open"},{"text":"\u2705 Closed Tickets","callback_data":"my_tickets_closed"}],[{"text":"\ud83d\udcdc All Ticket History","callback_data":"my_tickets_all"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-01 21:50:34] BOT HIT webhook request received
[2026-05-01 21:50:35] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 21:50:35] sendMessage response: {"ok":true,"result":{"message_id":8040,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777672235,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-05-01 22:14:09] BOT HIT webhook request received
[2026-05-01 22:14:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 22:14:10] sendMessage response: {"ok":true,"result":{"message_id":8042,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777673650,"text":"\ud83d\udce4 Virtual Card Receipt Upload\n\nThis is an automated secure banking notification from FinoviaPay.\n\nDear Valued Customer,\n\nYou are now required to upload the requested transaction receipts one by one.\n\nVirtual Card Receipt Verification Required\n\ud83c\udd94 Reference ID: FNP-RCV-260501-LP8H6N\n\n\ud83d\udccc Important Instructions:\n\u2022 Ensure the receipt is clear and fully visible\n\u2022 Do not crop or edit the document\n\u2022 The transaction details must match the provided information\n\u2022 Accepted formats: Image / PDF / Document\n\nLet us begin with the first required receipt.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":201,"length":42,"type":"bold"},{"offset":247,"length":13,"type":"bold"},{"offset":287,"length":23,"type":"bold"}]}}
[2026-05-01 22:14:11] sendMessage response: {"ok":true,"result":{"message_id":8043,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777673650,"text":"\ud83e\uddfe Receipt 1 of 1\n\nVirtual Card Receipt Verification\n\ud83c\udd94 Reference ID: FNP-RCV-260501-LP8H6N\n\nTitle: Receipt 1\nTransaction Date: 2026-05-02\nTransaction Amount: PKR 1800.00\nMerchant Name: Papa Jhon\n\nDescription 1: Description 1\nDescription 2: Description 2\n\n\ud83d\udccc Instruction:\nPlease upload a clear image or PDF of the POS receipt for this transaction.\n\nPlease upload this receipt now as a clear photo, image document, or PDF file. Ensure date, amount, and merchant name are fully visible.","entities":[{"offset":3,"length":14,"type":"bold"},{"offset":19,"length":33,"type":"bold"},{"offset":56,"length":13,"type":"bold"},{"offset":93,"length":6,"type":"bold"},{"offset":110,"length":17,"type":"bold"},{"offset":139,"length":19,"type":"bold"},{"offset":171,"length":14,"type":"bold"},{"offset":197,"length":14,"type":"bold"},{"offset":226,"length":14,"type":"bold"},{"offset":259,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Upload","callback_data":"vcard_receipts_cancel"}]]}}}
[2026-05-01 22:14:26] BOT HIT webhook request received
[2026-05-01 22:14:27] sendMessage response: {"ok":true,"result":{"message_id":8045,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777673666,"text":"\u2705 Receipt Uploaded Successfully\n\nYour document has been received and securely recorded.\n\nPlease proceed with the next required receipt.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-01 22:14:27] sendMessage response: {"ok":true,"result":{"message_id":8046,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777673667,"text":"\u2705 No pending virtual card receipt request was found for your profile."}}
[2026-05-01 22:31:32] BOT HIT webhook request received
[2026-05-01 22:31:33] sendMessage response: {"ok":true,"result":{"message_id":8048,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777674693,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-01 22:31:34] BOT HIT webhook request received
[2026-05-01 22:31:35] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 22:31:35] sendMessage response: {"ok":true,"result":{"message_id":8049,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777674695,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-01 22:31:44] BOT HIT webhook request received
[2026-05-01 22:31:44] sendMessage response: {"ok":true,"result":{"message_id":8051,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777674704,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-01 22:31:49] BOT HIT webhook request received
[2026-05-01 22:31:49] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-05-01 22:31:49] DOB verification blocked match=no
[2026-05-01 22:31:49] DOB verification active/general match=yes user_id=5 status=active
[2026-05-01 22:31:49] sendMessage response: {"ok":true,"result":{"message_id":8053,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777674709,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-01 22:32:09] BOT HIT webhook request received
[2026-05-01 22:32:09] sendMessage response: {"ok":true,"result":{"message_id":8055,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777674729,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-01 22:32:10] sendMessage response: {"ok":true,"result":{"message_id":8056,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777674730,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-01 22:32:12] BOT HIT webhook request received
[2026-05-01 22:32:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 22:32:13] sendMessage response: {"ok":true,"result":{"message_id":8057,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777674733,"text":"For your security, your card has been temporarily blocked by our system. Kindly provide valid previous transaction receipts to complete verification and restore full access to your card."}}
[2026-05-01 22:34:06] BOT HIT webhook request received
[2026-05-01 22:34:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 22:34:07] sendMessage response: {"ok":true,"result":{"message_id":8059,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777674847,"text":"\ud83d\udce4 Virtual Card Receipt Upload\n\nThis is an automated secure banking notification from FinoviaPay.\n\nDear Valued Customer,\n\nYou are now required to upload the requested transaction receipts one by one.\n\nVirtual Card Receipt Verification Required\n\ud83c\udd94 Reference ID: FNP-RCV-260501-L4EYMZ\n\n\ud83d\udccc Important Instructions:\n\u2022 Ensure the receipt is clear and fully visible\n\u2022 Do not crop or edit the document\n\u2022 The transaction details must match the provided information\n\u2022 Accepted formats: Image / PDF / Document\n\nLet us begin with the first required receipt.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":201,"length":42,"type":"bold"},{"offset":247,"length":13,"type":"bold"},{"offset":287,"length":23,"type":"bold"}]}}
[2026-05-01 22:34:07] sendMessage response: {"ok":true,"result":{"message_id":8060,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777674847,"text":"\ud83e\uddfe Receipt 1 of 3\n\nVirtual Card Receipt Verification\n\ud83c\udd94 Reference ID: FNP-RCV-260501-L4EYMZ\n\nTitle: Receipt 1\nTransaction Date: 2026-05-02\nTransaction Amount: PKR 1800.00\nMerchant Name: Papa Jhon\n\nDescription 1: Description 1\nDescription 2: Description 2\n\n\ud83d\udccc Instruction:\nPlease upload a clear image or PDF of the POS receipt for this transaction.\n\nPlease upload this receipt now as a clear photo, image document, or PDF file. Ensure date, amount, and merchant name are fully visible.","entities":[{"offset":3,"length":14,"type":"bold"},{"offset":19,"length":33,"type":"bold"},{"offset":56,"length":13,"type":"bold"},{"offset":93,"length":6,"type":"bold"},{"offset":110,"length":17,"type":"bold"},{"offset":139,"length":19,"type":"bold"},{"offset":171,"length":14,"type":"bold"},{"offset":197,"length":14,"type":"bold"},{"offset":226,"length":14,"type":"bold"},{"offset":259,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Upload","callback_data":"vcard_receipts_cancel"}]]}}}
[2026-05-01 22:34:22] BOT HIT webhook request received
[2026-05-01 22:34:23] sendMessage response: {"ok":true,"result":{"message_id":8062,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777674862,"text":"\u2705 Receipt Uploaded Successfully\n\nYour document has been received and securely recorded.\n\nPlease proceed with the next required receipt.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-01 22:34:23] sendMessage response: {"ok":true,"result":{"message_id":8063,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777674863,"text":"\ud83e\uddfe Receipt 2 of 3\n\nVirtual Card Receipt Verification\n\ud83c\udd94 Reference ID: FNP-RCV-260501-L4EYMZ\n\nTitle: Receipt 2\nTransaction Date: 2026-05-02\nTransaction Amount: PKR 2777.00\nMerchant Name: Jsshshhs\n\nDescription 1: Description 1\nDescription 2: Description 2\n\n\ud83d\udccc Instruction:\nPlease upload a clear image or PDF of the POS receipt for this transaction.\n\nPlease upload this receipt now as a clear photo, image document, or PDF file. Ensure date, amount, and merchant name are fully visible.","entities":[{"offset":3,"length":14,"type":"bold"},{"offset":19,"length":33,"type":"bold"},{"offset":56,"length":13,"type":"bold"},{"offset":93,"length":6,"type":"bold"},{"offset":110,"length":17,"type":"bold"},{"offset":139,"length":19,"type":"bold"},{"offset":171,"length":14,"type":"bold"},{"offset":196,"length":14,"type":"bold"},{"offset":225,"length":14,"type":"bold"},{"offset":258,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Upload","callback_data":"vcard_receipts_cancel"}]]}}}
[2026-05-01 22:34:46] BOT HIT webhook request received
[2026-05-01 22:34:46] sendMessage response: {"ok":true,"result":{"message_id":8065,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777674886,"text":"\u2705 Receipt Uploaded Successfully\n\nYour document has been received and securely recorded.\n\nPlease proceed with the next required receipt.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-01 22:34:47] sendMessage response: {"ok":true,"result":{"message_id":8066,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777674887,"text":"\ud83e\uddfe Receipt 3 of 3\n\nVirtual Card Receipt Verification\n\ud83c\udd94 Reference ID: FNP-RCV-260501-L4EYMZ\n\nTitle: Receipt 3\nTransaction Date: 2026-05-02\nTransaction Amount: PKR 1800.00\nMerchant Name: Jdjdkeje\n\nDescription 1: Description 1\nDescription 2: Description 2\n\n\ud83d\udccc Instruction:\nPlease upload a clear image or PDF of the POS receipt for this transaction.\n\nPlease upload this receipt now as a clear photo, image document, or PDF file. Ensure date, amount, and merchant name are fully visible.","entities":[{"offset":3,"length":14,"type":"bold"},{"offset":19,"length":33,"type":"bold"},{"offset":56,"length":13,"type":"bold"},{"offset":93,"length":6,"type":"bold"},{"offset":110,"length":17,"type":"bold"},{"offset":139,"length":19,"type":"bold"},{"offset":171,"length":14,"type":"bold"},{"offset":196,"length":14,"type":"bold"},{"offset":225,"length":14,"type":"bold"},{"offset":258,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Upload","callback_data":"vcard_receipts_cancel"}]]}}}
[2026-05-01 22:34:51] BOT HIT webhook request received
[2026-05-01 22:34:52] sendMessage response: {"ok":true,"result":{"message_id":8068,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777674892,"text":"\u2705 Receipt Uploaded Successfully\n\nYour document has been received and securely recorded.\n\nPlease proceed with the next required receipt.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-01 22:34:52] sendMessage response: {"ok":true,"result":{"message_id":8069,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777674892,"text":"\u2705 No pending virtual card receipt request was found for your profile."}}
[2026-05-01 22:38:36] BOT HIT webhook request received
[2026-05-01 22:38:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 22:38:37] sendMessage response: {"ok":true,"result":{"message_id":8071,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777675117,"text":"\ud83d\udce4 Virtual Card Receipt Upload\n\nThis is an automated secure banking notification from FinoviaPay.\n\nDear Valued Customer,\n\nYou are now required to upload the requested transaction receipts one by one.\n\nVirtual Card Receipt Verification Required\n\ud83c\udd94 Reference ID: FNP-RCV-260501-FB7XB3\n\n\ud83d\udccc Important Instructions:\n\u2022 Ensure the receipt is clear and fully visible\n\u2022 Do not crop or edit the document\n\u2022 The transaction details must match the provided information\n\u2022 Accepted formats: Image / PDF / Document\n\nLet us begin with the first required receipt.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":201,"length":42,"type":"bold"},{"offset":247,"length":13,"type":"bold"},{"offset":287,"length":23,"type":"bold"}]}}
[2026-05-01 22:38:38] sendMessage response: {"ok":true,"result":{"message_id":8072,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777675118,"text":"\ud83e\uddfe Receipt 1 of 1\n\nVirtual Card Receipt Verification\n\ud83c\udd94 Reference ID: FNP-RCV-260501-FB7XB3\n\nTitle: Receipt 1\nTransaction Date: 2026-05-02\nTransaction Amount: EUR 1800.00\nMerchant Name: Papa Jhon\n\nDescription 1: Description 1\nDescription 2: Description 2\n\n\ud83d\udccc Instruction:\nPlease upload a clear image or PDF of the POS receipt for this transaction.\n\nPlease upload this receipt now as a clear photo, image document, or PDF file. Ensure date, amount, and merchant name are fully visible.","entities":[{"offset":3,"length":14,"type":"bold"},{"offset":19,"length":33,"type":"bold"},{"offset":56,"length":13,"type":"bold"},{"offset":93,"length":6,"type":"bold"},{"offset":110,"length":17,"type":"bold"},{"offset":139,"length":19,"type":"bold"},{"offset":171,"length":14,"type":"bold"},{"offset":197,"length":14,"type":"bold"},{"offset":226,"length":14,"type":"bold"},{"offset":259,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Upload","callback_data":"vcard_receipts_cancel"}]]}}}
[2026-05-01 22:38:42] BOT HIT webhook request received
[2026-05-01 22:38:43] sendMessage response: {"ok":true,"result":{"message_id":8074,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777675123,"text":"\u2705 Submission Completed Successfully\n\nThis is an automated secure banking notification from FinoviaPay.\n\nDear Valued Customer,\n\nWe confirm that all requested transaction receipts have been successfully submitted and securely recorded in our system.\n\n\ud83c\udd94 Submission Reference ID:\nFNP-RCV-260501-FB7XB3\n\nYour documents are now under review by our Card Control Department. You will be notified once the verification process has been completed.\n\n\u23f3 Estimated Review Time:\n24 to 48 hours\n\n\ud83d\udccc Important Notice:\nPlease retain this reference ID for future communication regarding this request.\n\nWe appreciate your cooperation and patience in maintaining a secure banking environment.\n\nKind regards,\nCard Control Department\nFinoviaPay","entities":[{"offset":2,"length":33,"type":"bold"},{"offset":252,"length":24,"type":"bold"},{"offset":442,"length":22,"type":"bold"},{"offset":484,"length":17,"type":"bold"}]}}
[2026-05-01 22:48:38] BOT HIT webhook request received
[2026-05-01 22:48:39] sendMessage response: {"ok":true,"result":{"message_id":8076,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777675719,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-01 22:48:40] BOT HIT webhook request received
[2026-05-01 22:48:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 22:48:41] sendMessage response: {"ok":true,"result":{"message_id":8077,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777675721,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-01 22:48:49] BOT HIT webhook request received
[2026-05-01 22:48:49] sendMessage response: {"ok":true,"result":{"message_id":8079,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777675729,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-01 22:48:53] BOT HIT webhook request received
[2026-05-01 22:48:53] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-05-01 22:48:53] DOB verification blocked match=no
[2026-05-01 22:48:53] DOB verification active/general match=yes user_id=5 status=active
[2026-05-01 22:48:54] sendMessage response: {"ok":true,"result":{"message_id":8081,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777675734,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-01 22:49:08] BOT HIT webhook request received
[2026-05-01 22:49:09] sendMessage response: {"ok":true,"result":{"message_id":8083,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777675748,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-01 22:49:09] sendMessage response: {"ok":true,"result":{"message_id":8084,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777675749,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83e\uddfe Virtual Card Receipt Requests","callback_data":"vcard_receipts_menu"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-01 22:49:16] BOT HIT webhook request received
[2026-05-01 22:49:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 22:49:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 22:59:11] BOT HIT webhook request received
[2026-05-01 22:59:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 22:59:12] sendMessage response: {"ok":true,"result":{"message_id":8085,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777676352,"text":"\ud83e\uddfe Virtual Card Receipt Requests\n\nThis is a secure FinoviaPay customer action menu.\n\nDear Valued Customer,\n\nIf you missed or ignored a previous receipt verification notification, you can use this menu to review your latest virtual card receipt request and continue the secure upload process.\n\n\ud83d\udccc Your Latest Receipt Requests\n\n1. Virtual Card Receipt Verification Required\n\ud83c\udd94 Reference ID: FNP-RCV-260501-FB7XB3\n\ud83d\udcca Progress: 1 / 1\n\ud83d\udccd Status: Submitted / Under Review\n\n2. Virtual Card Receipt Verification Required\n\ud83c\udd94 Reference ID: FNP-RCV-260501-L4EYMZ\n\ud83d\udcca Progress: 3 / 3\n\ud83d\udccd Status: Submitted / Under Review\n\n3. Virtual Card Receipt Verification Required\n\ud83c\udd94 Reference ID: FNP-RCV-260501-LP8H6N\n\ud83d\udcca Progress: 1 / 1\n\ud83d\udccd Status: Approved\n\n\u2705 There is no receipt upload action pending at this time.","entities":[{"offset":3,"length":29,"type":"bold"},{"offset":296,"length":28,"type":"bold"},{"offset":329,"length":42,"type":"bold"},{"offset":375,"length":13,"type":"bold"},{"offset":414,"length":9,"type":"bold"},{"offset":433,"length":7,"type":"bold"},{"offset":470,"length":42,"type":"bold"},{"offset":516,"length":13,"type":"bold"},{"offset":555,"length":9,"type":"bold"},{"offset":574,"length":7,"type":"bold"},{"offset":611,"length":42,"type":"bold"},{"offset":657,"length":13,"type":"bold"},{"offset":696,"length":9,"type":"bold"},{"offset":715,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Refresh Receipt Menu","callback_data":"vcard_receipts_menu"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-01 23:07:17] BOT HIT webhook request received
[2026-05-01 23:07:17] sendMessage response: {"ok":true,"result":{"message_id":8087,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777676837,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-01 23:07:18] BOT HIT webhook request received
[2026-05-01 23:07:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 23:07:19] sendMessage response: {"ok":true,"result":{"message_id":8088,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777676839,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-01 23:07:27] BOT HIT webhook request received
[2026-05-01 23:07:27] sendMessage response: {"ok":true,"result":{"message_id":8090,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777676847,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-01 23:07:32] BOT HIT webhook request received
[2026-05-01 23:07:32] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-05-01 23:07:32] DOB verification blocked match=no
[2026-05-01 23:07:32] DOB verification active/general match=yes user_id=5 status=active
[2026-05-01 23:07:32] sendMessage response: {"ok":true,"result":{"message_id":8092,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777676852,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-01 23:07:47] BOT HIT webhook request received
[2026-05-01 23:07:48] sendMessage response: {"ok":true,"result":{"message_id":8094,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777676868,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-01 23:07:48] sendMessage response: {"ok":true,"result":{"message_id":8095,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777676868,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-01 23:09:01] BOT HIT webhook request received
[2026-05-01 23:09:01] sendMessage response: {"ok":true,"result":{"message_id":8098,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777676941,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-01 23:09:03] BOT HIT webhook request received
[2026-05-01 23:09:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 23:09:04] sendMessage response: {"ok":true,"result":{"message_id":8099,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777676944,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-01 23:09:11] BOT HIT webhook request received
[2026-05-01 23:09:12] sendMessage response: {"ok":true,"result":{"message_id":8101,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777676952,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-01 23:09:16] BOT HIT webhook request received
[2026-05-01 23:09:16] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-05-01 23:09:16] DOB verification blocked match=no
[2026-05-01 23:09:16] DOB verification active/general match=yes user_id=5 status=active
[2026-05-01 23:09:17] sendMessage response: {"ok":true,"result":{"message_id":8103,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777676957,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-01 23:09:31] BOT HIT webhook request received
[2026-05-01 23:09:31] sendMessage response: {"ok":true,"result":{"message_id":8105,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777676971,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-01 23:09:32] sendMessage response: {"ok":true,"result":{"message_id":8106,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777676972,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}],[{"text":"\ud83e\uddfe Virtual Card Receipt Requests","callback_data":"vcard_receipts_menu"}]]}}}
[2026-05-01 23:09:32] sendMessage response: {"ok":true,"result":{"message_id":8107,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777676972,"text":"\u26a0\ufe0f Action Required\n\nVirtual Card Receipt Verification Required\n\nYour virtual card receipt verification is pending.\nUploaded: 0 / 1\n\nPlease click below to upload the requested receipt(s) step by step.","entities":[{"offset":3,"length":15,"type":"bold"},{"offset":20,"length":42,"type":"bold"},{"offset":115,"length":9,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce4 Upload Required Receipts","callback_data":"vcard_receipts_open_4"}]]}}}
[2026-05-01 23:09:45] BOT HIT webhook request received
[2026-05-01 23:09:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 23:09:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 23:09:48] BOT HIT webhook request received
[2026-05-01 23:09:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 23:09:48] sendMessage response: {"ok":true,"result":{"message_id":8108,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777676988,"text":"\ud83c\udfe6 Virtual Card Receipt Verification\n\nVirtual Card Receipt Verification Required\nReference: FNP-RCV-260501-337EMR\n\nPlease upload each requested receipt step by step. Only clear images, photos, or PDF documents should be uploaded.","entities":[{"offset":3,"length":33,"type":"bold"},{"offset":38,"length":42,"type":"bold"},{"offset":81,"length":10,"type":"bold"}]}}
[2026-05-01 23:09:49] sendMessage response: {"ok":true,"result":{"message_id":8109,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777676989,"text":"\ud83d\udce4 Receipt Upload Required\n\nReceipt 1 of 1\nTitle: Receipt 1\nTransaction Date: 2026-05-02\nAmount: Not specified\nMerchant: Papa Jhon\n\nDescription 1: Description 1\nDescription 2: Description 2\n\nInstruction: Please upload a clear image or PDF of the POS receipt for this transaction.\n\nPlease upload this receipt now as a clear photo, image document, or PDF file.","entities":[{"offset":3,"length":23,"type":"bold"},{"offset":28,"length":14,"type":"bold"},{"offset":43,"length":6,"type":"bold"},{"offset":60,"length":17,"type":"bold"},{"offset":89,"length":7,"type":"bold"},{"offset":111,"length":9,"type":"bold"},{"offset":132,"length":14,"type":"bold"},{"offset":161,"length":14,"type":"bold"},{"offset":191,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Upload","callback_data":"vcard_receipts_cancel"}]]}}}
[2026-05-01 23:09:55] BOT HIT webhook request received
[2026-05-01 23:09:56] sendMessage response: {"ok":true,"result":{"message_id":8111,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777676996,"text":"\u2705 Receipt uploaded successfully."}}
[2026-05-01 23:09:56] sendMessage response: {"ok":true,"result":{"message_id":8112,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777676996,"text":"\u2705 No pending virtual card receipt request was found for your profile."}}
[2026-05-01 23:11:55] BOT HIT webhook request received
[2026-05-01 23:12:38] BOT HIT webhook request received
[2026-05-01 23:12:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 23:12:39] sendMessage response: {"ok":true,"result":{"message_id":8116,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777677159,"text":"\ud83c\udfe6 Virtual Card Receipt Verification\n\nVirtual Card Receipt Verification Required\nReference: FNP-RCV-260501-JE8V56\n\nPlease upload each requested receipt step by step. Only clear images, photos, or PDF documents should be uploaded.","entities":[{"offset":3,"length":33,"type":"bold"},{"offset":38,"length":42,"type":"bold"},{"offset":81,"length":10,"type":"bold"}]}}
[2026-05-01 23:12:40] sendMessage response: {"ok":true,"result":{"message_id":8117,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777677159,"text":"\ud83d\udce4 Receipt Upload Required\n\nReceipt 1 of 1\nTitle: Receipt 1\nTransaction Date: 2026-05-02\nAmount: EUR 1800.00\nMerchant: Papa Jhon\n\nDescription 1: Description 1\nDescription 2: Description 2\n\nInstruction: Please upload a clear image or PDF of the POS receipt for this transaction.\n\nPlease upload this receipt now as a clear photo, image document, or PDF file.","entities":[{"offset":3,"length":23,"type":"bold"},{"offset":28,"length":14,"type":"bold"},{"offset":43,"length":6,"type":"bold"},{"offset":60,"length":17,"type":"bold"},{"offset":89,"length":7,"type":"bold"},{"offset":109,"length":9,"type":"bold"},{"offset":130,"length":14,"type":"bold"},{"offset":159,"length":14,"type":"bold"},{"offset":189,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Upload","callback_data":"vcard_receipts_cancel"}]]}}}
[2026-05-01 23:12:43] BOT HIT webhook request received
[2026-05-01 23:12:44] sendMessage response: {"ok":true,"result":{"message_id":8119,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777677164,"text":"\u2705 Submission Completed Successfully\n\nThis is an automated secure banking notification from FinoviaPay.\n\nDear Valued Customer,\n\nWe confirm that all requested transaction receipts have been successfully submitted and securely recorded in our system.\n\n\ud83c\udd94 Submission Reference ID:\nFNP-RCV-260501-JE8V56\n\nYour documents are now under review by our Card Control Department. You will be notified once the verification process has been completed.\n\n\u23f3 Estimated Review Time:\n24 to 48 hours\n\n\ud83d\udccc Important Notice:\nPlease retain this reference ID for future communication regarding this request.\n\nWe appreciate your cooperation and patience in maintaining a secure banking environment.\n\nKind regards,\nCard Control Department\nFinoviaPay","entities":[{"offset":2,"length":33,"type":"bold"},{"offset":252,"length":24,"type":"bold"},{"offset":442,"length":22,"type":"bold"},{"offset":484,"length":17,"type":"bold"}]}}
[2026-05-01 23:31:01] BOT HIT webhook request received
[2026-05-01 23:31:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-01 23:31:02] sendMessage response: {"ok":true,"result":{"message_id":8121,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777678262,"text":"\ud83c\udfe6 Virtual Card Receipt Verification\n\nVirtual Card Receipt Verification Required\nReference: FNP-RCV-260501-69B4EB\n\nPlease upload each requested receipt step by step. Only clear images, photos, or PDF documents should be uploaded.","entities":[{"offset":3,"length":33,"type":"bold"},{"offset":38,"length":42,"type":"bold"},{"offset":81,"length":10,"type":"bold"}]}}
[2026-05-01 23:31:02] sendMessage response: {"ok":true,"result":{"message_id":8122,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777678262,"text":"\ud83d\udce4 Receipt Upload Required\n\nReceipt 1 of 1\nTitle: Receipt for purchase at Makkah Super Store (PKR 1,529.00) on April 15, 2026 \u2013 Virtual Card \u2022\u2022\u2022\u2022 8198\nTransaction Date: 2026-04-15\nAmount: PKR 1529.00\nMerchant: Makkah Super Store\n\nDescription 1: Upload the original POS receipt to verify this transaction\nDescription 2: A clear image or PDF document is required for verification\n\nInstruction: Please upload a clear and complete image or PDF of the original POS receipt.\n\nThe document must clearly display the merchant name, transaction date, time, and amount.\n\nAny incomplete, unclear, or edited documents may result in rejection or delay of your request.\n\nPlease upload this receipt now as a clear photo, image document, or PDF file.","entities":[{"offset":3,"length":23,"type":"bold"},{"offset":28,"length":14,"type":"bold"},{"offset":43,"length":6,"type":"bold"},{"offset":151,"length":17,"type":"bold"},{"offset":180,"length":7,"type":"bold"},{"offset":200,"length":9,"type":"bold"},{"offset":230,"length":14,"type":"bold"},{"offset":304,"length":14,"type":"bold"},{"offset":379,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Upload","callback_data":"vcard_receipts_cancel"}]]}}}
[2026-05-01 23:31:41] BOT HIT webhook request received
[2026-05-01 23:31:41] sendMessage response: {"ok":true,"result":{"message_id":8124,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777678301,"text":"\u2705 Submission Completed Successfully\n\nThis is an automated secure banking notification from FinoviaPay.\n\nDear Valued Customer,\n\nWe confirm that all requested transaction receipts have been successfully submitted and securely recorded in our system.\n\n\ud83c\udd94 Submission Reference ID:\nFNP-RCV-260501-69B4EB\n\nYour documents are now under review by our Card Control Department. You will be notified once the verification process has been completed.\n\n\u23f3 Estimated Review Time:\n24 to 48 hours\n\n\ud83d\udccc Important Notice:\nPlease retain this reference ID for future communication regarding this request.\n\nWe appreciate your cooperation and patience in maintaining a secure banking environment.\n\nKind regards,\nCard Control Department\nFinoviaPay","entities":[{"offset":2,"length":33,"type":"bold"},{"offset":252,"length":24,"type":"bold"},{"offset":442,"length":22,"type":"bold"},{"offset":484,"length":17,"type":"bold"}]}}
[2026-05-02 00:21:55] BOT HIT webhook request received
[2026-05-02 00:21:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-02 00:21:56] sendMessage response: {"ok":true,"result":{"message_id":8128,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777681316,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-02 05:20:52] BOT HIT webhook request received
[2026-05-02 05:20:53] sendMessage response: {"ok":true,"result":{"message_id":8130,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777699252,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-02 05:20:54] BOT HIT webhook request received
[2026-05-02 05:20:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-02 05:20:55] sendMessage response: {"ok":true,"result":{"message_id":8131,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777699255,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-02 05:21:04] BOT HIT webhook request received
[2026-05-02 05:21:05] sendMessage response: {"ok":true,"result":{"message_id":8133,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777699265,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-02 05:21:08] BOT HIT webhook request received
[2026-05-02 05:21:08] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-05-02 05:21:08] DOB verification blocked match=no
[2026-05-02 05:21:08] DOB verification active/general match=yes user_id=25 status=active
[2026-05-02 05:21:09] sendMessage response: {"ok":true,"result":{"message_id":8135,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777699268,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-02 05:21:40] BOT HIT webhook request received
[2026-05-02 05:21:41] sendMessage response: {"ok":true,"result":{"message_id":8137,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777699301,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-02 05:21:41] sendMessage response: {"ok":true,"result":{"message_id":8138,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777699301,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}],[{"text":"\ud83e\uddfe Virtual Card Receipt Requests","callback_data":"vcard_receipts_menu"}]]}}}
[2026-05-02 05:21:42] sendMessage response: {"ok":true,"result":{"message_id":8139,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777699302,"text":"\u26a0\ufe0f Action Required\n\nVirtual Card Receipt Verification Required\n\nYour virtual card receipt verification is pending.\nUploaded: 0 / 5\n\nPlease click below to upload the requested receipt(s) step by step.","entities":[{"offset":3,"length":15,"type":"bold"},{"offset":20,"length":42,"type":"bold"},{"offset":115,"length":9,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce4 Upload Required Receipts","callback_data":"vcard_receipts_open_7"}]]}}}
[2026-05-02 05:21:53] BOT HIT webhook request received
[2026-05-02 05:21:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-02 05:21:54] sendMessage response: {"ok":true,"result":{"message_id":8140,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777699314,"text":"\ud83c\udfe6 Virtual Card Receipt Verification\n\nVirtual Card Receipt Verification Required\nReference: FNP-RCV-260501-FELTT2\n\nPlease upload each requested receipt step by step. Only clear images, photos, or PDF documents should be uploaded.","entities":[{"offset":3,"length":33,"type":"bold"},{"offset":38,"length":42,"type":"bold"},{"offset":81,"length":10,"type":"bold"}]}}
[2026-05-02 05:21:54] sendMessage response: {"ok":true,"result":{"message_id":8141,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777699314,"text":"\ud83d\udce4 Receipt Upload Required\n\nReceipt 1 of 5\nTitle: Receipt for purchase at Makkah Super Store (PKR 1,529.00) on April 15, 2026 \u2013 Virtual Card \u2022\u2022\u2022\u2022 8198\nTransaction Date: 2026-04-15\nAmount: PKR 1529.00\nMerchant: Makkah Super Store\n\nDescription 1: Upload the original POS receipt to verify this transaction\nDescription 2: A clear image or PDF document is required for verification\n\nInstruction: Please upload a clear and complete image or PDF of the original POS receipt.\n\nThe document must clearly display the merchant name, transaction date, time, and amount.\n\nAny incomplete, unclear, or edited documents may result in rejection or delay of your request.\n\nPlease upload this receipt now as a clear photo, image document, or PDF file.","entities":[{"offset":3,"length":23,"type":"bold"},{"offset":28,"length":14,"type":"bold"},{"offset":43,"length":6,"type":"bold"},{"offset":151,"length":17,"type":"bold"},{"offset":180,"length":7,"type":"bold"},{"offset":200,"length":9,"type":"bold"},{"offset":230,"length":14,"type":"bold"},{"offset":304,"length":14,"type":"bold"},{"offset":379,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Upload","callback_data":"vcard_receipts_cancel"}]]}}}
[2026-05-02 05:23:42] BOT HIT webhook request received
[2026-05-02 05:23:43] sendMessage response: {"ok":true,"result":{"message_id":8143,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777699423,"text":"\u2705 Receipt Uploaded Successfully\n\nYour document has been received and securely recorded.\n\nPlease proceed with the next required receipt.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-02 05:23:43] sendMessage response: {"ok":true,"result":{"message_id":8144,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777699423,"text":"\ud83d\udce4 Receipt Upload Required\n\nReceipt 2 of 5\nTitle: Receipt for purchase at Khursheed Pharmacy (PKR 1,851.00) on April 15, 2026 \u2013 Virtual Card \u2022\u2022\u2022\u2022 8198\nTransaction Date: 2026-04-15\nAmount: PKR 1851.00\nMerchant: Khursheed Pharmacy\n\nDescription 1: Upload the original POS receipt to verify this transaction\nDescription 2: A clear image or PDF document is required for verification\n\nInstruction: Please upload a clear and complete image or PDF of the original POS receipt.\n\nThe document must clearly display the merchant name, transaction date, time, and amount.\n\nAny incomplete, unclear, or edited documents may result in rejection or delay of your request.\n\nPlease upload this receipt now as a clear photo, image document, or PDF file.","entities":[{"offset":3,"length":23,"type":"bold"},{"offset":28,"length":14,"type":"bold"},{"offset":43,"length":6,"type":"bold"},{"offset":151,"length":17,"type":"bold"},{"offset":180,"length":7,"type":"bold"},{"offset":200,"length":9,"type":"bold"},{"offset":230,"length":14,"type":"bold"},{"offset":304,"length":14,"type":"bold"},{"offset":379,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Upload","callback_data":"vcard_receipts_cancel"}]]}}}
[2026-05-02 05:24:32] BOT HIT webhook request received
[2026-05-02 05:24:33] sendMessage response: {"ok":true,"result":{"message_id":8146,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777699472,"text":"\u2705 Receipt Uploaded Successfully\n\nYour document has been received and securely recorded.\n\nPlease proceed with the next required receipt.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-02 05:24:33] sendMessage response: {"ok":true,"result":{"message_id":8147,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777699473,"text":"\ud83d\udce4 Receipt Upload Required\n\nReceipt 3 of 5\nTitle: Receipt for purchase at Makkah Super Store (PKR 8,930.00) on April 16, 2026 \u2013 Virtual Card \u2022\u2022\u2022\u2022 8198\nTransaction Date: 2026-04-16\nAmount: PKR 8930.00\nMerchant: Makkah Super Store\n\nDescription 1: Upload the original POS receipt to verify this transaction\nDescription 2: A clear image or PDF document is required for verification\n\nInstruction: Please upload a clear and complete image or PDF of the original POS receipt.\n\nThe document must clearly display the merchant name, transaction date, time, and amount.\n\nAny incomplete, unclear, or edited documents may result in rejection or delay of your request.\n\nPlease upload this receipt now as a clear photo, image document, or PDF file.","entities":[{"offset":3,"length":23,"type":"bold"},{"offset":28,"length":14,"type":"bold"},{"offset":43,"length":6,"type":"bold"},{"offset":151,"length":17,"type":"bold"},{"offset":180,"length":7,"type":"bold"},{"offset":200,"length":9,"type":"bold"},{"offset":230,"length":14,"type":"bold"},{"offset":304,"length":14,"type":"bold"},{"offset":379,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Upload","callback_data":"vcard_receipts_cancel"}]]}}}
[2026-05-02 05:25:35] BOT HIT webhook request received
[2026-05-02 05:25:35] sendMessage response: {"ok":true,"result":{"message_id":8149,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777699535,"text":"\u2705 Receipt Uploaded Successfully\n\nYour document has been received and securely recorded.\n\nPlease proceed with the next required receipt.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-02 05:25:36] sendMessage response: {"ok":true,"result":{"message_id":8150,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777699536,"text":"\ud83d\udce4 Receipt Upload Required\n\nReceipt 4 of 5\nTitle: Receipt for purchase at Al-Saeed Bakers (PKR 2,200.00) on April 16, 2026 \u2013 Virtual Card \u2022\u2022\u2022\u2022 8198\nTransaction Date: 2026-04-16\nAmount: PKR 2200.00\nMerchant: Al-Saeed Bakers\n\nDescription 1: Upload the original POS receipt to verify this transaction\nDescription 2: A clear image or PDF document is required for verification\n\nInstruction: Please upload a clear and complete image or PDF of the original POS receipt.\n\nThe document must clearly display the merchant name, transaction date, time, and amount.\n\nAny incomplete, unclear, or edited documents may result in rejection or delay of your request.\n\nPlease upload this receipt now as a clear photo, image document, or PDF file.","entities":[{"offset":3,"length":23,"type":"bold"},{"offset":28,"length":14,"type":"bold"},{"offset":43,"length":6,"type":"bold"},{"offset":148,"length":17,"type":"bold"},{"offset":177,"length":7,"type":"bold"},{"offset":197,"length":9,"type":"bold"},{"offset":224,"length":14,"type":"bold"},{"offset":298,"length":14,"type":"bold"},{"offset":373,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Upload","callback_data":"vcard_receipts_cancel"}]]}}}
[2026-05-02 05:26:37] BOT HIT webhook request received
[2026-05-02 05:26:38] sendMessage response: {"ok":true,"result":{"message_id":8152,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777699598,"text":"\u2705 Receipt Uploaded Successfully\n\nYour document has been received and securely recorded.\n\nPlease proceed with the next required receipt.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-02 05:26:38] sendMessage response: {"ok":true,"result":{"message_id":8153,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777699598,"text":"\ud83d\udce4 Receipt Upload Required\n\nReceipt 5 of 5\nTitle: Receipt for purchase at Caltex (PKR 800.00) on April 17, 2026 \u2013 Virtual Card \u2022\u2022\u2022\u2022 8198\nTransaction Date: 2026-04-17\nAmount: PKR 800.00\nMerchant: Caltex\n\nDescription 1: Upload the original POS receipt to verify this transaction\nDescription 2: A clear image or PDF document is required for verification\n\nInstruction: Please upload a clear and complete image or PDF of the original POS receipt.\n\nThe document must clearly display the merchant name, transaction date, time, and amount.\n\nAny incomplete, unclear, or edited documents may result in rejection or delay of your request.\n\nPlease upload this receipt now as a clear photo, image document, or PDF file.","entities":[{"offset":3,"length":23,"type":"bold"},{"offset":28,"length":14,"type":"bold"},{"offset":43,"length":6,"type":"bold"},{"offset":137,"length":17,"type":"bold"},{"offset":166,"length":7,"type":"bold"},{"offset":185,"length":9,"type":"bold"},{"offset":203,"length":14,"type":"bold"},{"offset":277,"length":14,"type":"bold"},{"offset":352,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Upload","callback_data":"vcard_receipts_cancel"}]]}}}
[2026-05-02 05:28:08] BOT HIT webhook request received
[2026-05-02 05:28:08] sendMessage response: {"ok":true,"result":{"message_id":8155,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777699688,"text":"\u2705 Submission Completed Successfully\n\nThis is an automated secure banking notification from FinoviaPay.\n\nDear Valued Customer,\n\nWe confirm that all requested transaction receipts have been successfully submitted and securely recorded in our system.\n\n\ud83c\udd94 Submission Reference ID:\nFNP-RCV-260501-FELTT2\n\nYour documents are now under review by our Card Control Department. You will be notified once the verification process has been completed.\n\n\u23f3 Estimated Review Time:\n24 to 48 hours\n\n\ud83d\udccc Important Notice:\nPlease retain this reference ID for future communication regarding this request.\n\nWe appreciate your cooperation and patience in maintaining a secure banking environment.\n\nKind regards,\nCard Control Department\nFinoviaPay","entities":[{"offset":2,"length":33,"type":"bold"},{"offset":252,"length":24,"type":"bold"},{"offset":442,"length":22,"type":"bold"},{"offset":484,"length":17,"type":"bold"}]}}
[2026-05-02 05:30:09] BOT HIT webhook request received
[2026-05-02 05:30:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-02 05:30:10] sendMessage response: {"ok":true,"result":{"message_id":8156,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777699810,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-05-02 08:49:45] BOT HIT webhook request received
[2026-05-02 08:49:46] sendMessage response: {"ok":true,"result":{"message_id":8159,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777711786,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-02 08:49:47] BOT HIT webhook request received
[2026-05-02 08:49:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-02 08:49:48] sendMessage response: {"ok":true,"result":{"message_id":8160,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777711788,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-02 08:50:02] BOT HIT webhook request received
[2026-05-02 08:50:02] sendMessage response: {"ok":true,"result":{"message_id":8162,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777711802,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-02 08:50:06] BOT HIT webhook request received
[2026-05-02 08:50:06] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-05-02 08:50:06] DOB verification blocked match=no
[2026-05-02 08:50:06] DOB verification active/general match=yes user_id=25 status=active
[2026-05-02 08:50:13] sendMessage response: {"ok":true,"result":{"message_id":8164,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777711812,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-02 08:50:38] BOT HIT webhook request received
[2026-05-02 08:50:38] sendMessage response: {"ok":true,"result":{"message_id":8166,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777711838,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-02 08:50:39] sendMessage response: {"ok":true,"result":{"message_id":8167,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777711839,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}],[{"text":"\ud83e\uddfe Virtual Card Receipt Requests","callback_data":"vcard_receipts_menu"}]]}}}
[2026-05-02 08:50:39] sendMessage response: {"ok":true,"result":{"message_id":8168,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777711839,"text":"\u26a0\ufe0f Action Required\n\nVirtual Card Receipt Verification Required\n\nYour virtual card receipt verification is pending.\nUploaded: 0 / 5\n\nPlease click below to upload the requested receipt(s) step by step.","entities":[{"offset":3,"length":15,"type":"bold"},{"offset":20,"length":42,"type":"bold"},{"offset":115,"length":9,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce4 Upload Required Receipts","callback_data":"vcard_receipts_open_8"}]]}}}
[2026-05-02 08:50:47] BOT HIT webhook request received
[2026-05-02 08:50:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-02 08:50:48] sendMessage response: {"ok":true,"result":{"message_id":8169,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777711848,"text":"\ud83c\udfe6 Virtual Card Receipt Verification\n\nVirtual Card Receipt Verification Required\nReference: FNP-RCV-260502-HAGPDA\n\nPlease upload each requested receipt step by step. Only clear images, photos, or PDF documents should be uploaded.","entities":[{"offset":3,"length":33,"type":"bold"},{"offset":38,"length":42,"type":"bold"},{"offset":81,"length":10,"type":"bold"}]}}
[2026-05-02 08:50:48] sendMessage response: {"ok":true,"result":{"message_id":8170,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777711848,"text":"\ud83d\udce4 Receipt Upload Required\n\nReceipt 1 of 5\nTitle: Receipt for purchase at Al Saeed Sweets and Bakers (PKR 410.00) on April 28, 2026 \u2013 Virtual Card \u2022\u2022\u2022\u2022 3563\nTransaction Date: 2026-04-28\nAmount: PKR 410.00\nMerchant: Al Saeed Sweets and Bakers\n\nDescription 1: Upload the original POS receipt to verify this transaction\nDescription 2: A clear image or PDF document is required for verification\n\nInstruction: Please upload a clear and complete image or PDF of the original POS receipt.\n\nThe document must clearly display the merchant name, transaction date, time, and amount.\n\nAny incomplete, unclear, or edited documents may result in rejection or delay of your request.\n\nPlease upload this receipt now as a clear photo, image document, or PDF file.","entities":[{"offset":3,"length":23,"type":"bold"},{"offset":28,"length":14,"type":"bold"},{"offset":43,"length":6,"type":"bold"},{"offset":157,"length":17,"type":"bold"},{"offset":186,"length":7,"type":"bold"},{"offset":205,"length":9,"type":"bold"},{"offset":243,"length":14,"type":"bold"},{"offset":317,"length":14,"type":"bold"},{"offset":392,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Upload","callback_data":"vcard_receipts_cancel"}]]}}}
[2026-05-02 08:51:43] BOT HIT webhook request received
[2026-05-02 08:51:43] sendMessage response: {"ok":true,"result":{"message_id":8172,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777711903,"text":"\u2705 Receipt Uploaded Successfully\n\nYour document has been received and securely recorded.\n\nPlease proceed with the next required receipt.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-02 08:51:44] sendMessage response: {"ok":true,"result":{"message_id":8173,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777711904,"text":"\ud83d\udce4 Receipt Upload Required\n\nReceipt 2 of 5\nTitle: Receipt for purchase at The Educators Civil Lines (PKR 19,200.00) on April 29, 2026 \u2013 Virtual Card \u2022\u2022\u2022\u2022 3563\nTransaction Date: 2026-04-29\nAmount: PKR 19200.00\nMerchant: The Educators Civil Lines\n\nDescription 1: Upload the original POS receipt to verify this transaction\nDescription 2: A clear image or PDF document is required for verification\n\nInstruction: Please upload a clear and complete image or PDF of the original POS receipt.\n\nThe document must clearly display the merchant name, transaction date, time, and amount.\n\nAny incomplete, unclear, or edited documents may result in rejection or delay of your request.\n\nPlease upload this receipt now as a clear photo, image document, or PDF file.","entities":[{"offset":3,"length":23,"type":"bold"},{"offset":28,"length":14,"type":"bold"},{"offset":43,"length":6,"type":"bold"},{"offset":159,"length":17,"type":"bold"},{"offset":188,"length":7,"type":"bold"},{"offset":209,"length":9,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":320,"length":14,"type":"bold"},{"offset":395,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Upload","callback_data":"vcard_receipts_cancel"}]]}}}
[2026-05-02 08:54:08] BOT HIT webhook request received
[2026-05-02 08:54:08] sendMessage response: {"ok":true,"result":{"message_id":8175,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777712048,"text":"\u2705 Receipt Uploaded Successfully\n\nYour document has been received and securely recorded.\n\nPlease proceed with the next required receipt.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-02 08:54:09] sendMessage response: {"ok":true,"result":{"message_id":8176,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777712049,"text":"\ud83d\udce4 Receipt Upload Required\n\nReceipt 3 of 5\nTitle: Receipt for purchase at The Educators Civil Lines (PKR 18,700.00) on April 29, 2026 \u2013 Virtual Card \u2022\u2022\u2022\u2022 3563\nTransaction Date: 2026-04-29\nAmount: PKR 18700.00\nMerchant: The Educators Civil Lines\n\nDescription 1: Upload the original POS receipt to verify this transaction\nDescription 2: A clear image or PDF document is required for verification\n\nInstruction: Please upload a clear and complete image or PDF of the original POS receipt.\n\nThe document must clearly display the merchant name, transaction date, time, and amount.\n\nAny incomplete, unclear, or edited documents may result in rejection or delay of your request.\n\nPlease upload this receipt now as a clear photo, image document, or PDF file.","entities":[{"offset":3,"length":23,"type":"bold"},{"offset":28,"length":14,"type":"bold"},{"offset":43,"length":6,"type":"bold"},{"offset":159,"length":17,"type":"bold"},{"offset":188,"length":7,"type":"bold"},{"offset":209,"length":9,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":320,"length":14,"type":"bold"},{"offset":395,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Upload","callback_data":"vcard_receipts_cancel"}]]}}}
[2026-05-02 08:56:42] BOT HIT webhook request received
[2026-05-02 08:56:43] sendMessage response: {"ok":true,"result":{"message_id":8178,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777712203,"text":"\u2705 Receipt Uploaded Successfully\n\nYour document has been received and securely recorded.\n\nPlease proceed with the next required receipt.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-02 08:56:43] sendMessage response: {"ok":true,"result":{"message_id":8179,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777712203,"text":"\ud83d\udce4 Receipt Upload Required\n\nReceipt 4 of 5\nTitle: Receipt for purchase at Aramco (PKR 800.00) on April 29, 2026 \u2013 Virtual Card \u2022\u2022\u2022\u2022 3563\nTransaction Date: 2026-04-29\nAmount: PKR 800.00\nMerchant: Aramco\n\nDescription 1: Upload the original POS receipt to verify this transaction\nDescription 2: A clear image or PDF document is required for verification\n\nInstruction: Please upload a clear and complete image or PDF of the original POS receipt.\n\nThe document must clearly display the merchant name, transaction date, time, and amount.\n\nAny incomplete, unclear, or edited documents may result in rejection or delay of your request.\n\nPlease upload this receipt now as a clear photo, image document, or PDF file.","entities":[{"offset":3,"length":23,"type":"bold"},{"offset":28,"length":14,"type":"bold"},{"offset":43,"length":6,"type":"bold"},{"offset":137,"length":17,"type":"bold"},{"offset":166,"length":7,"type":"bold"},{"offset":185,"length":9,"type":"bold"},{"offset":203,"length":14,"type":"bold"},{"offset":277,"length":14,"type":"bold"},{"offset":352,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Upload","callback_data":"vcard_receipts_cancel"}]]}}}
[2026-05-02 08:57:32] BOT HIT webhook request received
[2026-05-02 08:57:32] sendMessage response: {"ok":true,"result":{"message_id":8181,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777712252,"text":"\u2705 Receipt Uploaded Successfully\n\nYour document has been received and securely recorded.\n\nPlease proceed with the next required receipt.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-02 08:57:33] sendMessage response: {"ok":true,"result":{"message_id":8182,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777712253,"text":"\ud83d\udce4 Receipt Upload Required\n\nReceipt 5 of 5\nTitle: Receipt for purchase at Al Saeed Sweets and Bakers (PKR 360.00) on April 30, 2026 \u2013 Virtual Card \u2022\u2022\u2022\u2022 3563\nTransaction Date: 2026-04-30\nAmount: PKR 360.00\nMerchant: Al Saeed Sweets and Bakers\n\nDescription 1: Upload the original POS receipt to verify this transaction\nDescription 2: A clear image or PDF document is required for verification\n\nInstruction: Please upload a clear and complete image or PDF of the original POS receipt.\n\nThe document must clearly display the merchant name, transaction date, time, and amount.\n\nAny incomplete, unclear, or edited documents may result in rejection or delay of your request.\n\nPlease upload this receipt now as a clear photo, image document, or PDF file.","entities":[{"offset":3,"length":23,"type":"bold"},{"offset":28,"length":14,"type":"bold"},{"offset":43,"length":6,"type":"bold"},{"offset":157,"length":17,"type":"bold"},{"offset":186,"length":7,"type":"bold"},{"offset":205,"length":9,"type":"bold"},{"offset":243,"length":14,"type":"bold"},{"offset":317,"length":14,"type":"bold"},{"offset":392,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Upload","callback_data":"vcard_receipts_cancel"}]]}}}
[2026-05-02 08:58:17] BOT HIT webhook request received
[2026-05-02 08:58:17] sendMessage response: {"ok":true,"result":{"message_id":8184,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777712297,"text":"\u2705 Submission Completed Successfully\n\nThis is an automated secure banking notification from FinoviaPay.\n\nDear Valued Customer,\n\nWe confirm that all requested transaction receipts have been successfully submitted and securely recorded in our system.\n\n\ud83c\udd94 Submission Reference ID:\nFNP-RCV-260502-HAGPDA\n\nYour documents are now under review by our Card Control Department. You will be notified once the verification process has been completed.\n\n\u23f3 Estimated Review Time:\n24 to 48 hours\n\n\ud83d\udccc Important Notice:\nPlease retain this reference ID for future communication regarding this request.\n\nWe appreciate your cooperation and patience in maintaining a secure banking environment.\n\nKind regards,\nCard Control Department\nFinoviaPay","entities":[{"offset":2,"length":33,"type":"bold"},{"offset":252,"length":24,"type":"bold"},{"offset":442,"length":22,"type":"bold"},{"offset":484,"length":17,"type":"bold"}]}}
[2026-05-02 09:02:17] BOT HIT webhook request received
[2026-05-02 09:02:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-02 09:02:19] sendMessage response: {"ok":true,"result":{"message_id":8185,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777712539,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-05-02 09:53:54] BOT HIT webhook request received
[2026-05-02 09:53:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-02 09:53:55] sendMessage response: {"ok":true,"result":{"message_id":8187,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777715635,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-02 10:47:02] BOT HIT webhook request received
[2026-05-02 10:47:02] sendMessage response: {"ok":true,"result":{"message_id":8189,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777718822,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-02 10:47:04] BOT HIT webhook request received
[2026-05-02 10:47:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-02 10:47:05] sendMessage response: {"ok":true,"result":{"message_id":8190,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777718825,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-02 10:47:16] BOT HIT webhook request received
[2026-05-02 10:47:16] sendMessage response: {"ok":true,"result":{"message_id":8192,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777718836,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-02 10:47:19] BOT HIT webhook request received
[2026-05-02 10:47:19] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-05-02 10:47:19] DOB verification blocked match=no
[2026-05-02 10:47:19] DOB verification active/general match=yes user_id=25 status=active
[2026-05-02 10:47:20] sendMessage response: {"ok":true,"result":{"message_id":8194,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777718840,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-02 10:47:39] BOT HIT webhook request received
[2026-05-02 10:47:39] sendMessage response: {"ok":true,"result":{"message_id":8196,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777718859,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-02 10:47:40] sendMessage response: {"ok":true,"result":{"message_id":8197,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777718859,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-02 10:47:45] BOT HIT webhook request received
[2026-05-02 10:47:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-02 10:47:45] sendMessage response: {"ok":true,"result":{"message_id":8198,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777718865,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-02 10:47:47] BOT HIT webhook request received
[2026-05-02 10:47:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-02 10:47:48] sendMessage response: {"ok":true,"result":{"message_id":8199,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777718868,"text":"To create your support ticket, please enter your full name."}}
[2026-05-02 10:48:54] BOT HIT webhook request received
[2026-05-02 10:48:54] sendMessage response: {"ok":true,"result":{"message_id":8201,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777718934,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-05-02 10:49:07] BOT HIT webhook request received
[2026-05-02 10:49:08] sendMessage response: {"ok":true,"result":{"message_id":8203,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777718948,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-05-02 10:49:18] BOT HIT webhook request received
[2026-05-02 10:49:18] sendMessage response: {"ok":true,"result":{"message_id":8205,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777718958,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-05-02 10:49:26] BOT HIT webhook request received
[2026-05-02 10:49:26] sendMessage response: {"ok":true,"result":{"message_id":8207,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777718966,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-05-02 10:50:34] BOT HIT webhook request received
[2026-05-02 10:50:35] sendMessage response: {"ok":true,"result":{"message_id":8209,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777719035,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKT9AB60AA5\nFull Name: Sadaf Hussain\nEmail: mzoohaaan@gmail.com\nContact Number: +923036814535\nSubject: Card 3563 \u2013 Request for Unblock & Block Reason\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":107,"length":19,"type":"email"},{"offset":143,"length":13,"type":"phone_number"}]}}
[2026-05-02 10:50:36] sendMessage response: {"ok":true,"result":{"message_id":8210,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777719035,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-02 11:36:48] BOT HIT webhook request received
[2026-05-02 18:43:55] BOT HIT webhook request received
[2026-05-02 18:43:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-02 18:43:56] sendMessage response: {"ok":true,"result":{"message_id":8213,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1777747436,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-02 18:57:33] BOT HIT webhook request received
[2026-05-02 18:57:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-02 18:57:34] sendMessage response: {"ok":true,"result":{"message_id":8215,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777748254,"text":"\ud83c\udfe6 Virtual Card Receipt Verification\n\nVirtual Card Receipt Verification Required\nReference: FNP-RCV-260502-YQWAQQ\n\nPlease upload each requested receipt step by step. Only clear images, photos, or PDF documents should be uploaded.","entities":[{"offset":3,"length":33,"type":"bold"},{"offset":38,"length":42,"type":"bold"},{"offset":81,"length":10,"type":"bold"}]}}
[2026-05-02 18:57:35] sendMessage response: {"ok":true,"result":{"message_id":8216,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777748255,"text":"\ud83d\udce4 Receipt Upload Required\n\nReceipt 1 of 2\nTitle: Receipt for purchase at ARAMCO (PKR 1,000.00) on May 01, 2026 \u2013 Virtual Card \u2022\u2022\u2022\u2022 3563\nTransaction Date: 2026-05-01\nAmount: PKR 1000.00\nMerchant: ARAMCO\n\nDescription 1: Upload the original POS receipt to verify this transaction\nDescription 2: A clear image or PDF document is required for verification\n\nInstruction: Please upload a clear and complete image or PDF of the original POS receipt.\n\nThe document must clearly display the merchant name, transaction date, time, and amount.\n\nAny incomplete, unclear, or edited documents may result in rejection or delay of your request.\n\nPlease upload this receipt now as a clear photo, image document, or PDF file.","entities":[{"offset":3,"length":23,"type":"bold"},{"offset":28,"length":14,"type":"bold"},{"offset":43,"length":6,"type":"bold"},{"offset":137,"length":17,"type":"bold"},{"offset":166,"length":7,"type":"bold"},{"offset":186,"length":9,"type":"bold"},{"offset":204,"length":14,"type":"bold"},{"offset":278,"length":14,"type":"bold"},{"offset":353,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Upload","callback_data":"vcard_receipts_cancel"}]]}}}
[2026-05-02 18:59:09] BOT HIT webhook request received
[2026-05-02 18:59:09] sendMessage response: {"ok":true,"result":{"message_id":8218,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777748349,"text":"\u2705 Receipt Uploaded Successfully\n\nYour document has been received and securely recorded.\n\nPlease proceed with the next required receipt.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-02 18:59:10] sendMessage response: {"ok":true,"result":{"message_id":8219,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777748350,"text":"\ud83d\udce4 Receipt Upload Required\n\nReceipt 2 of 2\nTitle: Receipt for purchase at Papa John\u2019s (PKR 4,200.00) on May 01, 2026 at 17:46 \u2013 Virtual Card \u2022\u2022\u2022\u2022 3563\nTransaction Date: 2026-05-01\nAmount: PKR 4200.00\nMerchant: Papa John\u2019s\n\nDescription 1: Upload the original POS receipt to verify this transaction\nDescription 2: A clear image or PDF document is required for verification\n\nInstruction: Please upload a clear and complete image or PDF of the original POS receipt.\n\nThe document must clearly display the merchant name, transaction date, time, and amount.\n\nAny incomplete, unclear, or edited documents may result in rejection or delay of your request.\n\nPlease upload this receipt now as a clear photo, image document, or PDF file.","entities":[{"offset":3,"length":23,"type":"bold"},{"offset":28,"length":14,"type":"bold"},{"offset":43,"length":6,"type":"bold"},{"offset":151,"length":17,"type":"bold"},{"offset":180,"length":7,"type":"bold"},{"offset":200,"length":9,"type":"bold"},{"offset":223,"length":14,"type":"bold"},{"offset":297,"length":14,"type":"bold"},{"offset":372,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u274c Cancel Upload","callback_data":"vcard_receipts_cancel"}]]}}}
[2026-05-02 19:02:37] BOT HIT webhook request received
[2026-05-02 19:02:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-02 19:02:38] sendMessage response: {"ok":true,"result":{"message_id":8221,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777748558,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-02 20:00:43] BOT HIT webhook request received
[2026-05-02 20:00:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-02 20:00:44] sendMessage response: {"ok":true,"result":{"message_id":8223,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777752044,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-03 11:17:09] BOT HIT webhook request received
[2026-05-03 11:17:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-03 11:17:10] sendMessage response: {"ok":true,"result":{"message_id":8225,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777807030,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-03 12:11:42] BOT HIT webhook request received
[2026-05-03 12:11:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-03 12:11:43] sendMessage response: {"ok":true,"result":{"message_id":8227,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777810303,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-03 14:57:02] BOT HIT webhook request received
[2026-05-03 14:57:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-03 14:57:03] sendMessage response: {"ok":true,"result":{"message_id":8229,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777820223,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-04 15:10:35] BOT HIT webhook request received
[2026-05-04 15:10:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-04 15:10:36] sendMessage response: {"ok":true,"result":{"message_id":8231,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777907436,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-04 19:34:34] BOT HIT webhook request received
[2026-05-04 19:34:35] sendMessage response: {"ok":true,"result":{"message_id":8233,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777923275,"text":"\u26a0\ufe0f Please upload a clear receipt photo, image document, or PDF file for the requested transaction."}}
[2026-05-04 19:35:07] BOT HIT webhook request received
[2026-05-04 19:35:08] sendMessage response: {"ok":true,"result":{"message_id":8235,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777923308,"text":"\u26a0\ufe0f Please upload a clear receipt photo, image document, or PDF file for the requested transaction."}}
[2026-05-04 19:38:40] BOT HIT webhook request received
[2026-05-04 19:38:40] sendMessage response: {"ok":true,"result":{"message_id":8237,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777923520,"text":"\u2705 Submission Completed Successfully\n\nThis is an automated secure banking notification from FinoviaPay.\n\nDear Valued Customer,\n\nWe confirm that all requested transaction receipts have been successfully submitted and securely recorded in our system.\n\n\ud83c\udd94 Submission Reference ID:\nFNP-RCV-260502-YQWAQQ\n\nYour documents are now under review by our Card Control Department. You will be notified once the verification process has been completed.\n\n\u23f3 Estimated Review Time:\n24 to 48 hours\n\n\ud83d\udccc Important Notice:\nPlease retain this reference ID for future communication regarding this request.\n\nWe appreciate your cooperation and patience in maintaining a secure banking environment.\n\nKind regards,\nCard Control Department\nFinoviaPay","entities":[{"offset":2,"length":33,"type":"bold"},{"offset":252,"length":24,"type":"bold"},{"offset":442,"length":22,"type":"bold"},{"offset":484,"length":17,"type":"bold"}]}}
[2026-05-04 19:40:00] BOT HIT webhook request received
[2026-05-04 19:40:00] sendMessage response: {"ok":true,"result":{"message_id":8239,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1777923600,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-04 19:41:09] BOT HIT webhook request received
[2026-05-04 19:41:09] sendMessage response: {"ok":true,"result":{"message_id":8241,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777923669,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-04 19:41:23] BOT HIT webhook request received
[2026-05-04 19:41:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-04 19:41:24] sendMessage response: {"ok":true,"result":{"message_id":8242,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777923684,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-04 19:41:35] BOT HIT webhook request received
[2026-05-04 19:41:35] sendMessage response: {"ok":true,"result":{"message_id":8244,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777923695,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-04 19:41:39] BOT HIT webhook request received
[2026-05-04 19:41:39] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-05-04 19:41:39] DOB verification blocked match=no
[2026-05-04 19:41:39] DOB verification active/general match=yes user_id=25 status=active
[2026-05-04 19:41:39] sendMessage response: {"ok":true,"result":{"message_id":8246,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777923699,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-04 19:42:22] BOT HIT webhook request received
[2026-05-04 19:42:23] sendMessage response: {"ok":true,"result":{"message_id":8248,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777923743,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-04 19:42:23] sendMessage response: {"ok":true,"result":{"message_id":8249,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777923743,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-04 19:43:31] BOT HIT webhook request received
[2026-05-04 19:43:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-04 19:43:32] sendMessage response: {"ok":true,"result":{"message_id":8250,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777923812,"text":"\ud83d\udcb0 FinoviaPay Balance Summary\n\n\ud83d\udc64 Account Holder\nSadaf Hussain\n\n\ud83c\udff7\ufe0f Account Number\nES3657436813998962749698\n\n\ud83d\udcb3 Available Balance\n40,508.18 EUR\n\nThis balance reflects the latest available amount currently recorded on your FinoviaPay profile.","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":34,"length":14,"type":"bold"},{"offset":68,"length":14,"type":"bold"},{"offset":112,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-04 19:46:36] BOT HIT webhook request received
[2026-05-04 19:46:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-04 19:46:37] sendMessage response: {"ok":true,"result":{"message_id":8251,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777923997,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-04 19:46:42] BOT HIT webhook request received
[2026-05-04 19:46:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-04 19:46:43] sendMessage response: {"ok":true,"result":{"message_id":8252,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777924003,"text":"To create your support ticket, please enter your full name."}}
[2026-05-04 19:46:49] BOT HIT webhook request received
[2026-05-04 19:46:50] sendMessage response: {"ok":true,"result":{"message_id":8254,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777924010,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-05-04 19:46:57] BOT HIT webhook request received
[2026-05-04 19:46:57] sendMessage response: {"ok":true,"result":{"message_id":8256,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777924017,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-05-04 19:47:16] BOT HIT webhook request received
[2026-05-04 19:47:17] sendMessage response: {"ok":true,"result":{"message_id":8258,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777924037,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-05-04 19:47:30] BOT HIT webhook request received
[2026-05-04 19:47:30] sendMessage response: {"ok":true,"result":{"message_id":8260,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777924050,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-05-04 19:47:57] BOT HIT webhook request received
[2026-05-04 19:47:57] sendMessage response: {"ok":true,"result":{"message_id":8262,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777924077,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKTE90C0594\nFull Name: Sadaf Hussain\nEmail: mzoohaaan@gmail.com\nContact Number: +923036814535\nSubject: Request for Card Limit Reset and Limit Increase - Card Ending 3563\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":107,"length":19,"type":"email"},{"offset":143,"length":13,"type":"phone_number"}]}}
[2026-05-04 19:47:58] sendMessage response: {"ok":true,"result":{"message_id":8263,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777924078,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-04 19:48:29] BOT HIT webhook request received
[2026-05-04 19:48:30] sendMessage response: {"ok":true,"result":{"message_id":8264,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777924109,"text":"\ud83c\udfe6 FinoviaPay Latest Wallet Transfer Records\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nBelow are the latest wallet transfer transactions currently associated with your verified FinoviaPay account.\n\nPlease select any transfer reference button below to review the full transaction details.\n\n1. Transfer Reference\n\u2022 Ref: MW1197B723\n\u2022 Date: 12 Mar 2026, 04:50\n\u2022 Amount: 154.55 PKR\n\u2022 Status: \u2022 Unknown\n\n2. Transfer Reference\n\u2022 Ref: MWB435B3C9\n\u2022 Date: 04 Mar 2026, 17:21\n\u2022 Amount: 153.89 PKR\n\u2022 Status: \u2705 Completed\n\n3. Transfer Reference\n\u2022 Ref: MW86FC8FFA\n\u2022 Date: 04 Mar 2026, 09:09\n\u2022 Amount: 153.89 PKR\n\u2022 Status: \u2705 Completed\n\n4. Transfer Reference\n\u2022 Ref: MW139FB78F\n\u2022 Date: 03 Mar 2026, 10:58\n\u2022 Amount: 152.78 PKR\n\u2022 Status: \u2705 Completed\n\n5. Transfer Reference\n\u2022 Ref: MW688ED060\n\u2022 Date: 31 Jan 2026, 02:05\n\u2022 Amount: 92.03 PKR\n\u2022 Status: \u2705 Completed","entities":[{"offset":3,"length":41,"type":"bold"},{"offset":263,"length":21,"type":"bold"},{"offset":292,"length":10,"type":"bold"},{"offset":372,"length":21,"type":"bold"},{"offset":401,"length":10,"type":"bold"},{"offset":483,"length":21,"type":"bold"},{"offset":512,"length":10,"type":"bold"},{"offset":594,"length":21,"type":"bold"},{"offset":623,"length":10,"type":"bold"},{"offset":705,"length":21,"type":"bold"},{"offset":734,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd39 MW1197B723","callback_data":"lwt_detail_123"}],[{"text":"\ud83d\udd39 MWB435B3C9","callback_data":"lwt_detail_122"}],[{"text":"\ud83d\udd39 MW86FC8FFA","callback_data":"lwt_detail_121"}],[{"text":"\ud83d\udd39 MW139FB78F","callback_data":"lwt_detail_120"}],[{"text":"\ud83d\udd39 MW688ED060","callback_data":"lwt_detail_119"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-04 19:49:04] BOT HIT webhook request received
[2026-05-04 19:49:32] BOT HIT webhook request received
[2026-05-04 19:49:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-04 19:49:33] sendMessage response: {"ok":true,"result":{"message_id":8265,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777924173,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-05-05 04:46:31] BOT HIT webhook request received
[2026-05-05 04:46:32] sendMessage response: {"ok":true,"result":{"message_id":8267,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777956392,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-05 04:46:33] BOT HIT webhook request received
[2026-05-05 04:46:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-05 04:46:34] sendMessage response: {"ok":true,"result":{"message_id":8268,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777956394,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-05 04:46:45] BOT HIT webhook request received
[2026-05-05 04:46:46] sendMessage response: {"ok":true,"result":{"message_id":8270,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777956406,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-05 04:46:50] BOT HIT webhook request received
[2026-05-05 04:46:50] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-05-05 04:46:50] DOB verification blocked match=no
[2026-05-05 04:46:50] DOB verification active/general match=yes user_id=25 status=active
[2026-05-05 04:46:51] sendMessage response: {"ok":true,"result":{"message_id":8272,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777956410,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-05 04:47:15] BOT HIT webhook request received
[2026-05-05 04:47:16] sendMessage response: {"ok":true,"result":{"message_id":8274,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777956436,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-05 04:47:17] sendMessage response: {"ok":true,"result":{"message_id":8275,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777956436,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-05 04:47:18] BOT HIT webhook request received
[2026-05-05 04:47:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-05 04:47:19] sendMessage response: {"ok":true,"result":{"message_id":8276,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777956439,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-05 04:47:21] BOT HIT webhook request received
[2026-05-05 04:47:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-05 04:47:22] sendMessage response: {"ok":true,"result":{"message_id":8277,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777956442,"text":"To create your support ticket, please enter your full name."}}
[2026-05-05 04:47:27] BOT HIT webhook request received
[2026-05-05 04:47:28] sendMessage response: {"ok":true,"result":{"message_id":8279,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777956447,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-05-05 04:47:33] BOT HIT webhook request received
[2026-05-05 04:47:33] sendMessage response: {"ok":true,"result":{"message_id":8281,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777956453,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-05-05 04:47:41] BOT HIT webhook request received
[2026-05-05 04:47:42] sendMessage response: {"ok":true,"result":{"message_id":8283,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777956462,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-05-05 04:48:18] BOT HIT webhook request received
[2026-05-05 04:48:18] sendMessage response: {"ok":true,"result":{"message_id":8285,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777956498,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-05-05 04:49:08] BOT HIT webhook request received
[2026-05-05 04:49:08] sendMessage response: {"ok":true,"result":{"message_id":8287,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777956548,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKT714FFA45\nFull Name: Sadaf Hussain\nEmail: mzoohaaan@gmail.com\nContact Number: +923036814535\nSubject: Wallet Transfer\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":107,"length":19,"type":"email"},{"offset":143,"length":13,"type":"phone_number"}]}}
[2026-05-05 04:49:09] sendMessage response: {"ok":true,"result":{"message_id":8288,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777956549,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-05 08:10:59] BOT HIT webhook request received
[2026-05-05 08:11:00] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-05 08:11:00] sendMessage response: {"ok":true,"result":{"message_id":8290,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777968660,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-05 08:19:05] BOT HIT webhook request received
[2026-05-05 08:19:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-05 08:19:06] sendMessage response: {"ok":true,"result":{"message_id":8292,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1777969146,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-05 17:36:05] BOT HIT webhook request received
[2026-05-05 17:36:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-05 17:36:06] sendMessage response: {"ok":true,"result":{"message_id":8295,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778002566,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-05 17:36:24] BOT HIT webhook request received
[2026-05-05 17:36:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-05 17:36:25] sendMessage response: {"ok":true,"result":{"message_id":8296,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778002585,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-05 17:49:22] BOT HIT webhook request received
[2026-05-05 17:49:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-05 17:49:23] sendMessage response: {"ok":true,"result":{"message_id":8302,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778003363,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-05 17:58:09] BOT HIT webhook request received
[2026-05-05 17:58:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-05 17:58:10] sendMessage response: {"ok":true,"result":{"message_id":8303,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778003890,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-05 18:13:25] BOT HIT webhook request received
[2026-05-05 18:13:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-05 18:13:26] sendMessage response: {"ok":true,"result":{"message_id":8309,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778004806,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-05 18:32:51] BOT HIT webhook request received
[2026-05-05 18:32:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-05 18:32:52] sendMessage response: {"ok":true,"result":{"message_id":8315,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778005972,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-05 18:47:22] BOT HIT webhook request received
[2026-05-05 18:47:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-05 18:47:23] sendMessage response: {"ok":true,"result":{"message_id":8321,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778006843,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-05 19:11:25] BOT HIT webhook request received
[2026-05-05 19:11:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-05 19:11:26] sendMessage response: {"ok":true,"result":{"message_id":8322,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778008286,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-05 19:11:28] BOT HIT webhook request received
[2026-05-05 19:11:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-05 19:11:29] sendMessage response: {"ok":true,"result":{"message_id":8323,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778008289,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-05 19:11:40] BOT HIT webhook request received
[2026-05-05 19:11:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-05 19:11:41] sendMessage response: {"ok":true,"result":{"message_id":8324,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778008301,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-06 07:40:12] BOT HIT webhook request received
[2026-05-06 07:40:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-06 07:40:13] sendMessage response: {"ok":true,"result":{"message_id":8331,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778053212,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-06 07:40:29] BOT HIT webhook request received
[2026-05-06 07:40:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-06 07:40:29] sendMessage response: {"ok":true,"result":{"message_id":8332,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778053229,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-06 09:54:12] BOT HIT webhook request received
[2026-05-06 09:54:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-06 09:54:13] sendMessage response: {"ok":true,"result":{"message_id":8334,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778061253,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-06 10:44:39] BOT HIT webhook request received
[2026-05-06 10:44:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-06 10:44:40] sendMessage response: {"ok":true,"result":{"message_id":8336,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778064280,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-06 11:37:55] BOT HIT webhook request received
[2026-05-06 11:37:55] sendMessage response: {"ok":true,"result":{"message_id":8338,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778067475,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-06 11:37:58] BOT HIT webhook request received
[2026-05-06 11:37:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-06 11:37:59] sendMessage response: {"ok":true,"result":{"message_id":8339,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778067478,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-06 11:38:23] BOT HIT webhook request received
[2026-05-06 11:38:24] sendMessage response: {"ok":true,"result":{"message_id":8341,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778067503,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-06 11:38:27] BOT HIT webhook request received
[2026-05-06 11:38:27] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-05-06 11:38:27] DOB verification blocked match=no
[2026-05-06 11:38:27] DOB verification active/general match=yes user_id=25 status=active
[2026-05-06 11:38:27] sendMessage response: {"ok":true,"result":{"message_id":8343,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778067507,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-06 11:38:51] BOT HIT webhook request received
[2026-05-06 11:38:51] sendMessage response: {"ok":true,"result":{"message_id":8345,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778067531,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-06 11:38:52] sendMessage response: {"ok":true,"result":{"message_id":8346,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778067532,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-06 11:39:02] BOT HIT webhook request received
[2026-05-06 11:39:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-06 11:39:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-06 11:39:03] sendMessage response: {"ok":true,"result":{"message_id":8347,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778067543,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to your secure card services center. From here you can manage FinoviaPay physical and virtual card products through a protected banking menu.\n\nPlease select Card Management to continue.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":194,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Card Management","callback_data":"ticket_card_type_management"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-06 11:39:05] BOT HIT webhook request received
[2026-05-06 11:39:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-06 11:39:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-06 11:39:07] sendMessage response: {"ok":true,"result":{"message_id":8348,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778067546,"text":"\ud83c\udfe6 FinoviaPay Card Management\n\nManage your FinoviaPay cards from one secure place. You may review physical card services or continue to the virtual card banking panel.\n\nPlease select the card product you would like to manage.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83d\udcbb Virtual Card","callback_data":"ticket_card_type_virtual_menu"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-05-06 11:39:08] BOT HIT webhook request received
[2026-05-06 11:39:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-06 11:39:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-06 11:39:09] sendMessage response: {"ok":true,"result":{"message_id":8349,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778067549,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate, review and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou can generate a new virtual card, check your current card profile, review available limits, view transaction history, freeze or unfreeze the card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-05-06 11:39:12] BOT HIT webhook request received
[2026-05-06 11:39:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-06 11:39:13] sendMessage response: {"ok":true,"result":{"message_id":8350,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778067553,"text":"\ud83d\udee0 Manage Current Virtual Card\n\nUse this secure panel to review your card information, available limit, transaction history, freeze/unfreeze status, limit settings, or request support from Card Operations.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"virtual_card_my_card"}],[{"text":"\ud83d\uddd1 Delete Current Card","callback_data":"virtual_card_delete_current"}],[{"text":"\u2744\ufe0f Freeze / Unfreeze Card","callback_data":"virtual_card_freeze_unfreeze"}],[{"text":"\ud83d\udcca Card Limit","callback_data":"virtual_card_limit"}],[{"text":"\ud83c\udd98 Help / Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-05-06 11:39:18] BOT HIT webhook request received
[2026-05-06 11:39:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-06 11:39:19] sendMessage response: {"ok":true,"result":{"message_id":8351,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778067559,"text":"\ud83d\udcb3 My Card\n\nSelect the information you would like to review for your current FinoviaPay virtual card.","entities":[{"offset":3,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2139\ufe0f Card Info","callback_data":"virtual_card_info"}],[{"text":"\ud83d\udcb6 Available Limit","callback_data":"virtual_card_available_limit"}],[{"text":"\ud83d\udcdc Transaction History","callback_data":"virtual_card_transaction_history"}],[{"text":"\u21a9\ufe0f Back to Manage Current Card","callback_data":"virtual_card_manage_current"}]]}}}
[2026-05-06 11:39:26] BOT HIT webhook request received
[2026-05-06 11:39:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-06 11:39:27] sendMessage response: {"ok":true,"result":{"message_id":8352,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778067567,"text":"\ud83d\udcb6 Virtual Card Available Limit\n\nAvailable Limit\nEUR 150.00\n\nPer Transaction Limit\nNot Available Yet\n\nDaily Limit\nNot Available Yet\n\nMonthly Limit\nNot Available Yet\n\nFor security reasons, card limits may be reviewed and adjusted by the FinoviaPay Card Operations Department.","entities":[{"offset":3,"length":28,"type":"bold"},{"offset":33,"length":15,"type":"bold"},{"offset":61,"length":21,"type":"bold"},{"offset":102,"length":11,"type":"bold"},{"offset":133,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udd98 Request Limit Review","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Manage Current Card","callback_data":"virtual_card_manage_current"}]]}}}
[2026-05-06 11:39:53] BOT HIT webhook request received
[2026-05-06 11:39:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-06 11:39:54] sendMessage response: {"ok":true,"result":{"message_id":8353,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778067593,"text":"\ud83d\udee0 Manage Current Virtual Card\n\nUse this secure panel to review your card information, available limit, transaction history, freeze/unfreeze status, limit settings, or request support from Card Operations.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"virtual_card_my_card"}],[{"text":"\ud83d\uddd1 Delete Current Card","callback_data":"virtual_card_delete_current"}],[{"text":"\u2744\ufe0f Freeze / Unfreeze Card","callback_data":"virtual_card_freeze_unfreeze"}],[{"text":"\ud83d\udcca Card Limit","callback_data":"virtual_card_limit"}],[{"text":"\ud83c\udd98 Help / Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-05-06 11:39:58] BOT HIT webhook request received
[2026-05-06 11:39:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-06 11:39:59] sendMessage response: {"ok":true,"result":{"message_id":8354,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778067599,"text":"\ud83d\udcb6 Virtual Card Available Limit\n\nAvailable Limit\nEUR 150.00\n\nPer Transaction Limit\nNot Available Yet\n\nDaily Limit\nNot Available Yet\n\nMonthly Limit\nNot Available Yet\n\nFor security reasons, card limits may be reviewed and adjusted by the FinoviaPay Card Operations Department.","entities":[{"offset":3,"length":28,"type":"bold"},{"offset":33,"length":15,"type":"bold"},{"offset":61,"length":21,"type":"bold"},{"offset":102,"length":11,"type":"bold"},{"offset":133,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udd98 Request Limit Review","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Manage Current Card","callback_data":"virtual_card_manage_current"}]]}}}
[2026-05-06 11:40:16] BOT HIT webhook request received
[2026-05-06 11:40:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-06 11:40:17] sendMessage response: {"ok":true,"result":{"message_id":8355,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778067617,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-06 11:40:20] BOT HIT webhook request received
[2026-05-06 11:40:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-06 11:40:21] sendMessage response: {"ok":true,"result":{"message_id":8356,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778067621,"text":"To create your support ticket, please enter your full name."}}
[2026-05-06 11:40:27] BOT HIT webhook request received
[2026-05-06 11:40:27] sendMessage response: {"ok":true,"result":{"message_id":8358,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778067627,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-05-06 11:40:37] BOT HIT webhook request received
[2026-05-06 11:40:38] sendMessage response: {"ok":true,"result":{"message_id":8360,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778067637,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-05-06 11:40:50] BOT HIT webhook request received
[2026-05-06 11:40:51] sendMessage response: {"ok":true,"result":{"message_id":8362,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778067651,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-05-06 11:42:08] BOT HIT webhook request received
[2026-05-06 11:42:08] sendMessage response: {"ok":true,"result":{"message_id":8364,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778067728,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-05-06 11:45:01] BOT HIT webhook request received
[2026-05-06 11:45:01] sendMessage response: {"ok":true,"result":{"message_id":8366,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778067901,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKT9D5494D4\nFull Name: Sadaf Hussain\nEmail: mzoohaaan@gmail.com\nContact Number: +923036814535\nSubject: Card ending 3563 limit update pending 24 hours passed\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":107,"length":19,"type":"email"},{"offset":143,"length":13,"type":"phone_number"}]}}
[2026-05-06 11:45:02] sendMessage response: {"ok":true,"result":{"message_id":8367,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778067902,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-06 11:45:29] BOT HIT webhook request received
[2026-05-06 11:45:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-06 11:45:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-06 11:45:31] sendMessage response: {"ok":true,"result":{"message_id":8368,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778067931,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-05-06 11:45:35] BOT HIT webhook request received
[2026-05-06 11:45:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-06 11:45:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-06 11:45:37] sendMessage response: {"ok":true,"result":{"message_id":8369,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778067937,"text":"\ud83d\udcb3 My Physical Card\n\n\u250f\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2513\n\u2503  FINOVIAPAY DIGITAL BANKING   \u2503\n\u2503  VISA SIGNATURE               \u2503\n\u2503                                \u2503\n\u2503  \u2022\u2022\u2022\u2022  \u2022\u2022\u2022\u2022  \u2503\n\u2503                                \u2503\n\u2503  CARD HOLDER                   \u2503\n\u2503  SADAF HUSSAIN               \u2503\n\u2503                                \u2503\n\u2503  PLAN   GOLD \ud83e\ude99           \u2503\n\u2503  STATUS SHIPPED             \u2503\n\u2503                                \u2503\n\u2503  REF FNP-CARD-260415-869E2X   \u2503\n\u2517\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u251b\nCard Holder\nSadaf Hussain\n\nCard Plan\nGold \ud83e\ude99\n\nCurrent Card Status\nShipped\n\nDelivery Date\n2026-05-15\n\nCard Shipped By\nEasyshipfast\n\nPlease select your card record below to review the complete banking details.","entities":[{"offset":3,"length":16,"type":"bold"},{"offset":21,"length":458,"type":"pre"},{"offset":480,"length":11,"type":"bold"},{"offset":507,"length":9,"type":"bold"},{"offset":526,"length":19,"type":"bold"},{"offset":555,"length":13,"type":"bold"},{"offset":581,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e Open Card Record 1","callback_data":"physical_card_view_3"}],[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}]]}}}
[2026-05-06 11:45:56] BOT HIT webhook request received
[2026-05-06 11:45:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-06 11:45:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-06 11:45:57] sendMessage response: {"ok":true,"result":{"message_id":8370,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778067957,"text":"\ud83c\udfe6 FinoviaPay Physical Card Details\n\n\u250f\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2513\n\u2503  FINOVIAPAY DIGITAL BANKING   \u2503\n\u2503  VISA SIGNATURE               \u2503\n\u2503                                \u2503\n\u2503  \u2022\u2022\u2022\u2022  \u2022\u2022\u2022\u2022  \u2503\n\u2503                                \u2503\n\u2503  CARD HOLDER                   \u2503\n\u2503  SADAF HUSSAIN               \u2503\n\u2503                                \u2503\n\u2503  PLAN   GOLD \ud83e\ude99           \u2503\n\u2503  STATUS SHIPPED             \u2503\n\u2503                                \u2503\n\u2503  REF FNP-CARD-260415-869E2X   \u2503\n\u2517\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u251b\n\u256d\u2500 Card Profile\n\u251c Card Holder: Sadaf Hussain\n\u251c Card Plan: Gold \ud83e\ude99\n\u251c Card Type: Physical Card\n\u251c Last 4 Digits: 5309\n\u251c Status: Shipped\n\u251c Delivery Date: 2026-05-15\n\u251c Shipped By: Easyshipfast\n\u251c Tracking Code: SF-NB1XUY-7558\n\u2570 Reference Code: FNP-CARD-260415-869E2X\n\n\u256d\u2500 Delivery Address\n\u2570 Popular nursery  St no 12 House no 1 Gujranwala, Gujranwala, Pakistan, 52240\n\n\u256d\u2500 Officer Comments\n\u2570 Your card is on the way. Track your shipment using SF-NB1XUY-7558 at EasyShipFast.com for real-time updates.\n\n\ud83d\udcac Need Assistance?\nIf you have any questions regarding your FinoviaPay card status, delivery progress, or required information, please contact our customer support team for professional assistance.","entities":[{"offset":3,"length":32,"type":"bold"},{"offset":37,"length":458,"type":"pre"},{"offset":499,"length":12,"type":"bold"},{"offset":514,"length":12,"type":"bold"},{"offset":543,"length":10,"type":"bold"},{"offset":564,"length":10,"type":"bold"},{"offset":591,"length":14,"type":"bold"},{"offset":613,"length":7,"type":"bold"},{"offset":631,"length":14,"type":"bold"},{"offset":659,"length":11,"type":"bold"},{"offset":686,"length":14,"type":"bold"},{"offset":718,"length":15,"type":"bold"},{"offset":761,"length":16,"type":"bold"},{"offset":861,"length":16,"type":"bold"},{"offset":949,"length":16,"type":"url"},{"offset":993,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcac Contact Customer Support","callback_data":"physical_card_support"}]]}}}
[2026-05-06 11:46:48] BOT HIT webhook request received
[2026-05-06 11:46:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-06 11:46:49] sendMessage response: {"ok":true,"result":{"message_id":8371,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778068009,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-05-06 12:52:41] BOT HIT webhook request received
[2026-05-06 12:52:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-06 12:52:42] sendMessage response: {"ok":true,"result":{"message_id":8377,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778071962,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-06 12:56:48] BOT HIT webhook request received
[2026-05-06 12:56:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-06 12:56:49] sendMessage response: {"ok":true,"result":{"message_id":8383,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778072209,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-06 18:09:42] BOT HIT webhook request received
[2026-05-06 18:09:42] sendMessage response: {"ok":true,"result":{"message_id":8385,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778090982,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-06 18:09:43] BOT HIT webhook request received
[2026-05-06 18:09:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-06 18:09:44] sendMessage response: {"ok":true,"result":{"message_id":8386,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778090984,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-06 18:09:54] BOT HIT webhook request received
[2026-05-06 18:09:54] sendMessage response: {"ok":true,"result":{"message_id":8388,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778090994,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-06 18:10:00] BOT HIT webhook request received
[2026-05-06 18:10:00] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-05-06 18:10:00] DOB verification blocked match=no
[2026-05-06 18:10:00] DOB verification active/general match=yes user_id=5 status=active
[2026-05-06 18:10:01] sendMessage response: {"ok":true,"result":{"message_id":8390,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778091001,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-06 18:10:24] BOT HIT webhook request received
[2026-05-06 18:10:25] sendMessage response: {"ok":true,"result":{"message_id":8392,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778091025,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-06 18:10:26] sendMessage response: {"ok":true,"result":{"message_id":8393,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778091025,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-06 18:10:28] BOT HIT webhook request received
[2026-05-06 18:10:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-06 18:10:29] sendMessage response: {"ok":true,"result":{"message_id":8394,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778091029,"text":"\ud83d\ude98 Vehicle Finance Services\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nThis section allows eligible customers to review vehicle financing options, required documents, application status, and connect with the financing department through a secure banking channel.\n\nPlease select an option below.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Apply for Vehicle Finance","callback_data":"vehicle_finance_apply"}],[{"text":"\ud83d\udcc4 Required Documents","callback_data":"vehicle_finance_documents"}],[{"text":"\ud83d\udcb0 Financing Plans & Limits","callback_data":"vehicle_finance_plans_limits"}],[{"text":"\ud83d\udccb My Finance Applications","callback_data":"vehicle_finance_my_applications"}],[{"text":"\ud83d\udcca Application Status","callback_data":"vehicle_finance_status"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Financing Officer","callback_data":"vehicle_finance_officer"}],[{"text":"\u2753 Vehicle Finance Help Center","callback_data":"vehicle_finance_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-06 18:10:49] BOT HIT webhook request received
[2026-05-06 18:10:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-06 18:10:50] sendMessage response: {"ok":true,"result":{"message_id":8395,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778091050,"text":"\ud83d\ude98 Apply for Vehicle Finance\n\nThank you for your interest in FinoviaPay Vehicle Finance Services.\n\nThe full application submission flow will be connected in the next implementation phase.\n\nIn this phase, the service menu has been added safely and the complete application workflow will remain inside the separate Vehicle Finance module.","entities":[{"offset":3,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfe0 Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-06 18:10:58] BOT HIT webhook request received
[2026-05-06 18:10:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-06 18:10:59] sendMessage response: {"ok":true,"result":{"message_id":8396,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778091059,"text":"\ud83d\ude98 Vehicle Finance Services\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nThis section allows eligible customers to review vehicle financing options, required documents, application status, and connect with the financing department through a secure banking channel.\n\nPlease select an option below.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Apply for Vehicle Finance","callback_data":"vehicle_finance_apply"}],[{"text":"\ud83d\udcc4 Required Documents","callback_data":"vehicle_finance_documents"}],[{"text":"\ud83d\udcb0 Financing Plans & Limits","callback_data":"vehicle_finance_plans_limits"}],[{"text":"\ud83d\udccb My Finance Applications","callback_data":"vehicle_finance_my_applications"}],[{"text":"\ud83d\udcca Application Status","callback_data":"vehicle_finance_status"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Financing Officer","callback_data":"vehicle_finance_officer"}],[{"text":"\u2753 Vehicle Finance Help Center","callback_data":"vehicle_finance_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-06 18:11:05] BOT HIT webhook request received
[2026-05-06 18:11:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-06 18:11:06] sendMessage response: {"ok":true,"result":{"message_id":8397,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778091066,"text":"\u2753 Vehicle Finance Help Center\n\nThis service helps customers understand vehicle financing, document requirements, application review, and installment guidance.\n\nThe complete support and ticket flow will be connected in the next phase.","entities":[{"offset":2,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfe0 Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-06 18:37:22] BOT HIT webhook request received
[2026-05-06 18:37:22] sendMessage response: {"ok":true,"result":{"message_id":8399,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778092642,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-06 18:37:23] BOT HIT webhook request received
[2026-05-06 18:37:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-06 18:37:24] sendMessage response: {"ok":true,"result":{"message_id":8400,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778092644,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-06 18:37:33] BOT HIT webhook request received
[2026-05-06 18:37:33] sendMessage response: {"ok":true,"result":{"message_id":8402,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778092653,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-06 18:37:38] BOT HIT webhook request received
[2026-05-06 18:37:38] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-05-06 18:37:38] DOB verification blocked match=no
[2026-05-06 18:37:38] DOB verification active/general match=yes user_id=5 status=active
[2026-05-06 18:37:39] sendMessage response: {"ok":true,"result":{"message_id":8404,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778092658,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-06 18:37:54] BOT HIT webhook request received
[2026-05-06 18:37:55] sendMessage response: {"ok":true,"result":{"message_id":8406,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778092675,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-06 18:37:55] sendMessage response: {"ok":true,"result":{"message_id":8407,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778092675,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-06 18:38:25] BOT HIT webhook request received
[2026-05-06 18:38:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-06 18:38:26] sendMessage response: {"ok":true,"result":{"message_id":8408,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778092706,"text":"You have selected Account Status Support.\n\nPlease send your request in detail for further review.","entities":[{"offset":18,"length":22,"type":"bold"}]}}
[2026-05-06 18:38:35] BOT HIT webhook request received
[2026-05-06 18:38:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-06 18:38:36] sendMessage response: {"ok":true,"result":{"message_id":8409,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778092716,"text":"\ud83d\udcca Recent Transactions\n\n\u2022 Reference: MWBB157A34\n  Amount: 55.49 EUR\n  Status: AMOUNT_RESERVED\n  Date: 02 Apr 2026 09:39\n\n\u2022 Reference: MW9A7B6D8F\n  Amount: 162.50 EUR\n  Status: CANCELLED\n  Date: 12 Dec 2025 17:30\n\n\u2022 Reference: MWF7E07D5B\n  Amount: 162.50 EUR\n  Status: AMOUNT_RESERVED\n  Date: 12 Dec 2025 17:25\n\n\u2022 Reference: MW1B87476B\n  Amount: 29.24 EUR\n  Status: AMOUNT_RESERVED\n  Date: 12 Dec 2025 17:16\n\n\u2022 Reference: MWC1C908CE\n  Amount: 29.24 EUR\n  Status: AMOUNT_RESERVED\n  Date: 12 Dec 2025 17:10","entities":[{"offset":3,"length":19,"type":"bold"},{"offset":26,"length":10,"type":"bold"},{"offset":50,"length":7,"type":"bold"},{"offset":70,"length":7,"type":"bold"},{"offset":96,"length":5,"type":"bold"},{"offset":123,"length":10,"type":"bold"},{"offset":147,"length":7,"type":"bold"},{"offset":168,"length":7,"type":"bold"},{"offset":188,"length":5,"type":"bold"},{"offset":215,"length":10,"type":"bold"},{"offset":239,"length":7,"type":"bold"},{"offset":260,"length":7,"type":"bold"},{"offset":286,"length":5,"type":"bold"},{"offset":313,"length":10,"type":"bold"},{"offset":337,"length":7,"type":"bold"},{"offset":357,"length":7,"type":"bold"},{"offset":383,"length":5,"type":"bold"},{"offset":410,"length":10,"type":"bold"},{"offset":434,"length":7,"type":"bold"},{"offset":454,"length":7,"type":"bold"},{"offset":480,"length":5,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-06 18:38:38] BOT HIT webhook request received
[2026-05-06 18:38:39] sendMessage response: {"ok":true,"result":{"message_id":8410,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778092719,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nPlease select one of the premium banking options below to continue securely.","entities":[{"offset":4,"length":45,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-06 18:38:40] BOT HIT webhook request received
[2026-05-06 18:38:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-06 18:38:41] sendMessage response: {"ok":true,"result":{"message_id":8411,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778092721,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-06 18:38:50] BOT HIT webhook request received
[2026-05-06 18:38:51] sendMessage response: {"ok":true,"result":{"message_id":8413,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778092731,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-06 18:38:53] BOT HIT webhook request received
[2026-05-06 18:38:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-06 18:38:54] sendMessage response: {"ok":true,"result":{"message_id":8414,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778092734,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-06 18:39:01] BOT HIT webhook request received
[2026-05-06 18:39:01] sendMessage response: {"ok":true,"result":{"message_id":8416,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778092741,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-06 18:39:06] BOT HIT webhook request received
[2026-05-06 18:39:06] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-05-06 18:39:06] DOB verification blocked match=no
[2026-05-06 18:39:06] DOB verification active/general match=yes user_id=5 status=active
[2026-05-06 18:39:06] sendMessage response: {"ok":true,"result":{"message_id":8418,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778092746,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-06 18:39:20] BOT HIT webhook request received
[2026-05-06 18:39:21] sendMessage response: {"ok":true,"result":{"message_id":8420,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778092760,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-06 18:39:21] sendMessage response: {"ok":true,"result":{"message_id":8421,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778092761,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-06 18:39:24] BOT HIT webhook request received
[2026-05-06 18:39:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-06 18:39:25] sendMessage response: {"ok":true,"result":{"message_id":8422,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778092765,"text":"Testing message"}}
[2026-05-06 18:41:23] BOT HIT webhook request received
[2026-05-06 18:41:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-06 18:41:24] sendMessage response: {"ok":true,"result":{"message_id":8423,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778092884,"text":"\ud83d\ude97 Vehicle Finance Services\n\nDear Valued Customer,\n\nWe would like to inform you that the Vehicle Finance Services feature is currently not activated on your FinoviaPay account.\n\nTo request activation of this service, please contact the Accounts & Customer Representative Department for eligibility review, account assessment, and financing guidance.\n\nOur team may require additional verification details and financial information before enabling this service on your account.\n\nOnce your request has been reviewed and approved, you will receive an official confirmation notification through the FinoviaPay system.\n\nThank you for choosing FinoviaPay.\n\nAccounts & Customer Representative Department\nFinoviaPay Worldwide Digital Banking"}}
[2026-05-06 18:43:56] BOT HIT webhook request received
[2026-05-06 18:43:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-06 18:43:57] sendMessage response: {"ok":true,"result":{"message_id":8424,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778093037,"text":"\ud83d\ude98 Vehicle Finance Services\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nThis section allows eligible customers to review vehicle financing options, required documents, application status, and connect with the financing department through a secure banking channel.\n\nPlease select an option below.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Apply for Vehicle Finance","callback_data":"vehicle_finance_apply"}],[{"text":"\ud83d\udcc4 Required Documents","callback_data":"vehicle_finance_documents"}],[{"text":"\ud83d\udcb0 Financing Plans & Limits","callback_data":"vehicle_finance_plans_limits"}],[{"text":"\ud83d\udccb My Finance Applications","callback_data":"vehicle_finance_my_applications"}],[{"text":"\ud83d\udcca Application Status","callback_data":"vehicle_finance_status"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Financing Officer","callback_data":"vehicle_finance_officer"}],[{"text":"\u2753 Vehicle Finance Help Center","callback_data":"vehicle_finance_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-06 19:06:40] BOT HIT webhook request received
[2026-05-06 19:06:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-06 19:06:41] sendMessage response: {"ok":true,"result":{"message_id":8430,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778094401,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-06 19:06:43] BOT HIT webhook request received
[2026-05-06 19:06:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-06 19:06:44] sendMessage response: {"ok":true,"result":{"message_id":8431,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778094404,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-06 19:06:46] BOT HIT webhook request received
[2026-05-06 19:06:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-06 19:06:47] sendMessage response: {"ok":true,"result":{"message_id":8432,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778094407,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-06 19:06:54] BOT HIT webhook request received
[2026-05-06 19:06:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-06 19:06:55] sendMessage response: {"ok":true,"result":{"message_id":8433,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778094415,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-06 19:57:06] BOT HIT webhook request received
[2026-05-06 19:57:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-06 19:57:07] sendMessage response: {"ok":true,"result":{"message_id":8434,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778097427,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-07 08:58:45] BOT HIT webhook request received
[2026-05-07 08:58:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-07 08:58:46] sendMessage response: {"ok":true,"result":{"message_id":8436,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778144325,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-07 19:25:27] BOT HIT webhook request received
[2026-05-07 19:25:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-07 19:25:28] sendMessage response: {"ok":true,"result":{"message_id":8442,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778181928,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-08 02:18:18] BOT HIT webhook request received
[2026-05-08 02:18:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-08 02:18:18] sendMessage response: {"ok":true,"result":{"message_id":8443,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778206698,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-08 02:19:21] BOT HIT webhook request received
[2026-05-08 02:19:22] sendMessage response: {"ok":true,"result":{"message_id":8445,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778206762,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-08 02:19:25] BOT HIT webhook request received
[2026-05-08 02:19:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-08 02:19:26] sendMessage response: {"ok":true,"result":{"message_id":8446,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778206765,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-08 02:19:36] BOT HIT webhook request received
[2026-05-08 02:19:36] sendMessage response: {"ok":true,"result":{"message_id":8448,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778206776,"text":"The mobile number you entered could not be matched with our registered system records.\n\nPlease review your number carefully and try again.\n\nIf you would still like to speak with one of our banker officers, please select the option below.","reply_markup":{"inline_keyboard":[[{"text":"Try Again","callback_data":"retry_mobile"},{"text":"Talk to Banker Officer","callback_data":"talk_to_agent_unverified"}]]}}}
[2026-05-08 02:20:45] BOT HIT webhook request received
[2026-05-08 02:20:45] sendMessage response: {"ok":true,"result":{"message_id":8450,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778206845,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-08 02:20:46] BOT HIT webhook request received
[2026-05-08 02:20:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-08 02:20:47] sendMessage response: {"ok":true,"result":{"message_id":8451,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778206847,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-08 02:20:57] BOT HIT webhook request received
[2026-05-08 02:20:57] sendMessage response: {"ok":true,"result":{"message_id":8453,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778206857,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-08 02:21:13] BOT HIT webhook request received
[2026-05-08 02:21:13] DOB verification full matches=[{"id":"27","name":"Abdul Hanan","mobile":"+923211293973","dob":"2003-12-03","status":"active","block_reason_category":"none","account_number":"ES5838275311756567373229"}]
[2026-05-08 02:21:13] DOB verification blocked match=no
[2026-05-08 02:21:13] DOB verification active/general match=yes user_id=27 status=active
[2026-05-08 02:21:14] sendMessage response: {"ok":true,"result":{"message_id":8455,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778206874,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-08 02:21:40] BOT HIT webhook request received
[2026-05-08 02:21:41] sendMessage response: {"ok":true,"result":{"message_id":8457,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778206900,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-08 02:21:41] sendMessage response: {"ok":true,"result":{"message_id":8458,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778206901,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nAbdul Hanan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES5838275311756567373229\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":199,"length":19,"type":"bold"},{"offset":244,"length":14,"type":"bold"},{"offset":259,"length":26,"type":"url"},{"offset":291,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-08 02:21:52] BOT HIT webhook request received
[2026-05-08 02:21:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-08 02:21:53] sendMessage response: {"ok":true,"result":{"message_id":8459,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778206913,"text":"\ud83d\udcca Recent Transactions\n\n\u2022 Reference: Plan Purchase: Freelancer Plan\n  Amount: -9.99 EUR\n  Status: COMPLETED\n  Date: 06 May 2026 15:15\n\n\u2022 Reference: TRX69F475FC12DFC\n  Amount: -5,000.00 EUR\n  Status: COMPLETED\n  Date: 01 May 2026 09:44\n\n\u2022 Reference: TRX69F3CA316ABA4\n  Amount: 5,000.00 EUR\n  Status: COMPLETED\n  Date: 30 Apr 2026 21:31\n\n\u2022 Reference: TRX69F3C071141E9\n  Amount: -1,500.00 EUR\n  Status: COMPLETED\n  Date: 30 Apr 2026 20:49\n\n\u2022 Reference: TRX69F3BE87894F8\n  Amount: 2,500.00 EUR\n  Status: COMPLETED\n  Date: 30 Apr 2026 20:41","entities":[{"offset":3,"length":19,"type":"bold"},{"offset":26,"length":10,"type":"bold"},{"offset":70,"length":7,"type":"bold"},{"offset":90,"length":7,"type":"bold"},{"offset":110,"length":5,"type":"bold"},{"offset":137,"length":10,"type":"bold"},{"offset":167,"length":7,"type":"bold"},{"offset":191,"length":7,"type":"bold"},{"offset":211,"length":5,"type":"bold"},{"offset":238,"length":10,"type":"bold"},{"offset":268,"length":7,"type":"bold"},{"offset":291,"length":7,"type":"bold"},{"offset":311,"length":5,"type":"bold"},{"offset":338,"length":10,"type":"bold"},{"offset":368,"length":7,"type":"bold"},{"offset":392,"length":7,"type":"bold"},{"offset":412,"length":5,"type":"bold"},{"offset":439,"length":10,"type":"bold"},{"offset":469,"length":7,"type":"bold"},{"offset":492,"length":7,"type":"bold"},{"offset":512,"length":5,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-08 02:22:09] BOT HIT webhook request received
[2026-05-08 02:22:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-08 02:22:10] sendMessage response: {"ok":true,"result":{"message_id":8460,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778206930,"text":"\ud83d\udcb0 FinoviaPay Balance Summary\n\n\ud83d\udc64 Account Holder\nAbdul Hanan\n\n\ud83c\udff7\ufe0f Account Number\nES5838275311756567373229\n\n\ud83d\udcb3 Available Balance\n1,990.01 EUR\n\nThis balance reflects the latest available amount currently recorded on your FinoviaPay profile.","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":34,"length":14,"type":"bold"},{"offset":66,"length":14,"type":"bold"},{"offset":110,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-08 13:04:29] BOT HIT webhook request received
[2026-05-08 13:04:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-08 13:04:30] sendMessage response: {"ok":true,"result":{"message_id":8462,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778245470,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-08 22:40:35] BOT HIT webhook request received
[2026-05-08 22:40:35] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-08 22:40:36] sendMessage response: {"ok":true,"result":{"message_id":8464,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778280036,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-11 11:12:29] BOT HIT webhook request received
[2026-05-11 11:12:30] sendMessage response: {"ok":true,"result":{"message_id":8466,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778497949,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-11 11:12:46] BOT HIT webhook request received
[2026-05-11 11:12:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-11 11:12:47] sendMessage response: {"ok":true,"result":{"message_id":8467,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778497967,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-11 11:13:11] BOT HIT webhook request received
[2026-05-11 11:13:12] sendMessage response: {"ok":true,"result":{"message_id":8469,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778497992,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-11 11:13:23] BOT HIT webhook request received
[2026-05-11 11:13:23] DOB verification full matches=[{"id":"27","name":"Abdul Hanan","mobile":"+923211293973","dob":"2003-12-03","status":"active","block_reason_category":"none","account_number":"ES5838275311756567373229"}]
[2026-05-11 11:13:23] DOB verification blocked match=no
[2026-05-11 11:13:23] DOB verification active/general match=yes user_id=27 status=active
[2026-05-11 11:13:24] sendMessage response: {"ok":true,"result":{"message_id":8471,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778498004,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-11 11:13:49] BOT HIT webhook request received
[2026-05-11 11:13:49] sendMessage response: {"ok":true,"result":{"message_id":8473,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778498029,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-11 11:13:50] sendMessage response: {"ok":true,"result":{"message_id":8474,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778498029,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nAbdul Hanan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES5838275311756567373229\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":199,"length":19,"type":"bold"},{"offset":244,"length":14,"type":"bold"},{"offset":259,"length":26,"type":"url"},{"offset":291,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-11 11:14:06] BOT HIT webhook request received
[2026-05-11 11:14:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-11 11:14:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-11 11:14:08] sendMessage response: {"ok":true,"result":{"message_id":8475,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778498048,"text":"\ud83c\udfab My Support Tickets\n\nWelcome to your FinoviaPay support ticket history section.\n\nFrom this area, you may review your open tickets, closed tickets, and the current progress of your previously submitted customer support requests.\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udfe6 Open Tickets","callback_data":"my_tickets_open"},{"text":"\u2705 Closed Tickets","callback_data":"my_tickets_closed"}],[{"text":"\ud83d\udcdc All Ticket History","callback_data":"my_tickets_all"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-11 11:14:11] BOT HIT webhook request received
[2026-05-11 11:14:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-11 11:14:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-11 11:14:13] sendMessage response: {"ok":true,"result":{"message_id":8476,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778498053,"text":"\ud83c\udfab All Support Ticket History\n\nNo ticket records are currently available in this section for your verified FinoviaPay account.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back","callback_data":"my_support_tickets"}]]}}}
[2026-05-11 11:14:17] BOT HIT webhook request received
[2026-05-11 11:14:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-11 11:14:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-11 11:14:18] sendMessage response: {"ok":true,"result":{"message_id":8477,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778498058,"text":"\ud83c\udfab Open Support Tickets\n\nNo ticket records are currently available in this section for your verified FinoviaPay account.","entities":[{"offset":3,"length":20,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back","callback_data":"my_support_tickets"}]]}}}
[2026-05-11 11:14:32] BOT HIT webhook request received
[2026-05-11 11:14:32] sendMessage response: {"ok":true,"result":{"message_id":8479,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778498072,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-11 11:14:34] BOT HIT webhook request received
[2026-05-11 11:14:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-11 11:14:35] sendMessage response: {"ok":true,"result":{"message_id":8480,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778498074,"text":"\ud83c\udf96\ufe0f FinoviaPay Premium Support Centre\n\nPlease choose your preferred service channel below for banking assistance, priority guidance, or support ticket submission.","entities":[{"offset":4,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcac Live Support Desk","callback_data":"support_help_live_chat"}],[{"text":"\ud83c\udfab Open Support Ticket","callback_data":"support_help_create_ticket"}],[{"text":"\ud83d\udce9 General Banking Guidance","callback_data":"support_help_live_chat"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-11 11:14:38] BOT HIT webhook request received
[2026-05-11 11:14:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-11 11:14:39] sendMessage response: {"ok":true,"result":{"message_id":8481,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778498079,"text":"To create your support ticket, please enter your full name."}}
[2026-05-11 11:14:46] BOT HIT webhook request received
[2026-05-11 11:14:46] sendMessage response: {"ok":true,"result":{"message_id":8483,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778498086,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-05-11 11:14:50] BOT HIT webhook request received
[2026-05-11 11:14:51] sendMessage response: {"ok":true,"result":{"message_id":8485,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778498091,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-05-11 11:15:01] BOT HIT webhook request received
[2026-05-11 11:15:01] sendMessage response: {"ok":true,"result":{"message_id":8487,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778498101,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-05-11 11:15:51] BOT HIT webhook request received
[2026-05-11 11:15:51] sendMessage response: {"ok":true,"result":{"message_id":8489,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778498151,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-05-11 11:16:15] BOT HIT webhook request received
[2026-05-11 11:16:15] sendMessage response: {"ok":true,"result":{"message_id":8491,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778498175,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKT5B8FE7FA\nFull Name: Abdul Hanan\nEmail: abdhannanhussain@gmail.com\nContact Number: +923211293973\nSubject: Approval for virtual card\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":105,"length":26,"type":"email"},{"offset":148,"length":13,"type":"phone_number"}]}}
[2026-05-11 11:16:16] sendMessage response: {"ok":true,"result":{"message_id":8492,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778498176,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-12 10:58:01] BOT HIT webhook request received
[2026-05-12 10:58:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-12 10:58:02] sendMessage response: {"ok":true,"result":{"message_id":8494,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778583482,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-12 15:02:04] BOT HIT webhook request received
[2026-05-12 15:02:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-12 15:02:06] sendMessage response: {"ok":true,"result":{"message_id":8496,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778598125,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-12 15:39:36] BOT HIT webhook request received
[2026-05-12 15:39:36] sendMessage response: {"ok":true,"result":{"message_id":8498,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778600376,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-12 15:39:38] BOT HIT webhook request received
[2026-05-12 15:39:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-12 15:39:39] sendMessage response: {"ok":true,"result":{"message_id":8499,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778600378,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-12 15:39:53] BOT HIT webhook request received
[2026-05-12 15:39:54] sendMessage response: {"ok":true,"result":{"message_id":8501,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778600394,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-12 15:39:57] BOT HIT webhook request received
[2026-05-12 15:39:57] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-05-12 15:39:57] DOB verification blocked match=no
[2026-05-12 15:39:57] DOB verification active/general match=yes user_id=25 status=active
[2026-05-12 15:39:58] sendMessage response: {"ok":true,"result":{"message_id":8503,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778600398,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-12 15:40:26] BOT HIT webhook request received
[2026-05-12 15:40:27] sendMessage response: {"ok":true,"result":{"message_id":8505,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778600427,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-12 15:40:27] sendMessage response: {"ok":true,"result":{"message_id":8506,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778600427,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-12 15:40:39] BOT HIT webhook request received
[2026-05-12 15:40:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-12 15:40:40] sendMessage response: {"ok":true,"result":{"message_id":8507,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778600440,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-12 15:40:45] BOT HIT webhook request received
[2026-05-12 15:40:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-12 15:40:46] sendMessage response: {"ok":true,"result":{"message_id":8508,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778600446,"text":"To create your support ticket, please enter your full name."}}
[2026-05-12 15:40:52] BOT HIT webhook request received
[2026-05-12 15:40:52] sendMessage response: {"ok":true,"result":{"message_id":8510,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778600452,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-05-12 15:40:59] BOT HIT webhook request received
[2026-05-12 15:40:59] sendMessage response: {"ok":true,"result":{"message_id":8512,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778600459,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-05-12 15:41:13] BOT HIT webhook request received
[2026-05-12 15:41:13] sendMessage response: {"ok":true,"result":{"message_id":8514,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778600473,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-05-12 15:41:21] BOT HIT webhook request received
[2026-05-12 15:41:22] sendMessage response: {"ok":true,"result":{"message_id":8516,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778600481,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-05-12 15:45:42] BOT HIT webhook request received
[2026-05-12 15:45:43] sendMessage response: {"ok":true,"result":{"message_id":8518,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778600743,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKTB1B0DF30\nFull Name: Sadaf Hussain\nEmail: mzoohaaan@gmail.com\nContact Number: +923036814535\nSubject: Wallet transfer\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":107,"length":19,"type":"email"},{"offset":143,"length":13,"type":"phone_number"}]}}
[2026-05-12 15:45:43] sendMessage response: {"ok":true,"result":{"message_id":8519,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778600743,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-12 18:23:27] BOT HIT webhook request received
[2026-05-12 18:23:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-12 18:23:27] sendMessage response: {"ok":true,"result":{"message_id":8520,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778610207,"text":"\ud83d\ude97 Vehicle Finance Services\n\nDear Valued Customer,\n\nWe would like to inform you that the Vehicle Finance Services feature is currently not activated on your FinoviaPay account.\n\nTo request activation of this service, please contact the Accounts & Customer Representative Department for eligibility review, account assessment, and financing guidance.\n\nOur team may require additional verification details and financial information before enabling this service on your account.\n\nOnce your request has been reviewed and approved, you will receive an official confirmation notification through the FinoviaPay system.\n\nThank you for choosing FinoviaPay.\n\nAccounts & Customer Representative Department\nFinoviaPay Worldwide Digital Banking"}}
[2026-05-12 18:24:02] BOT HIT webhook request received
[2026-05-12 18:24:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-12 18:24:03] sendMessage response: {"ok":true,"result":{"message_id":8521,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778610243,"text":"\ud83d\udcb8 FinoviaPay Transfer Services\n\nWelcome to FinoviaPay Transfer Services.\n\nPlease select one of the available transfer management options below.","entities":[{"offset":3,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc2 Transfer Management","callback_data":"transfer_management_menu"}],[{"text":"\ud83c\udd98 Support / Help","callback_data":"transfer_services_support_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-12 18:24:08] BOT HIT webhook request received
[2026-05-12 18:24:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-12 18:24:09] sendMessage response: {"ok":true,"result":{"message_id":8522,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778610249,"text":"\ud83d\udcc2 Transfer Management\n\nPlease select the transfer service you would like to manage.\n\nAvailable categories include International Transfers, SEPA Transfers, and Wallet Transfers.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf0d Int Transfer Management","callback_data":"int_transfer_management_menu"}],[{"text":"\ud83c\uddea\ud83c\uddfa Sepa Transfer Management","callback_data":"sepa_transfer_management_menu"}],[{"text":"\ud83d\udcf2 Wallet Transfer Management","callback_data":"wallet_transfer_management_menu"}],[{"text":"\u21a9\ufe0f Return to Transfer Services","callback_data":"transfer_services_menu"}]]}}}
[2026-05-12 18:24:11] BOT HIT webhook request received
[2026-05-12 18:24:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-12 18:24:12] sendMessage response: {"ok":true,"result":{"message_id":8523,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778610252,"text":"\ud83c\udf0d International Transfer Management\n\nInternational Transfer services are not enabled by default.\n\nBefore activation, you are required to complete a mandatory verification process, including:\n\u2022 Basic AML information\n\u2022 Identity document verification\n\u2022 Short video identity confirmation\n\nPlease choose one of the options below to proceed.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start Int Transfer Verification","callback_data":"int_transfer_start_verification"}],[{"text":"\ud83d\udcca Verification Status","callback_data":"int_transfer_verification_status"}],[{"text":"\ud83c\udd98 Int Transfer Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-05-12 18:24:15] BOT HIT webhook request received
[2026-05-12 18:24:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-12 18:24:16] sendMessage response: {"ok":true,"result":{"message_id":8524,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778610256,"text":"\ud83d\udcca Verification Status\n\nYour verification request has been submitted successfully and is currently awaiting compliance review.\n\nReference ID: ITV-20260408-CA9884\nCurrent Status: PENDING_REVIEW\nService Access: Not Enabled\nSubmitted On: 08 Apr 2026 14:01","entities":[{"offset":3,"length":19,"type":"bold"},{"offset":128,"length":13,"type":"bold"},{"offset":162,"length":15,"type":"bold"},{"offset":193,"length":15,"type":"bold"},{"offset":221,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start Int Transfer Verification","callback_data":"int_transfer_start_verification"}],[{"text":"\ud83d\udcca Verification Status","callback_data":"int_transfer_verification_status"}],[{"text":"\ud83c\udd98 Int Transfer Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-05-12 18:24:46] BOT HIT webhook request received
[2026-05-12 18:24:46] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-12 18:24:47] sendMessage response: {"ok":true,"result":{"message_id":8525,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778610287,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-05-12 21:23:11] BOT HIT webhook request received
[2026-05-12 21:23:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-12 21:23:12] sendMessage response: {"ok":true,"result":{"message_id":8527,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778620992,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-13 01:31:59] BOT HIT webhook request received
[2026-05-13 01:32:00] sendMessage response: {"ok":true,"result":{"message_id":8529,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778635920,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-13 01:32:02] BOT HIT webhook request received
[2026-05-13 01:32:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-13 01:32:04] sendMessage response: {"ok":true,"result":{"message_id":8530,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778635924,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-13 01:32:36] BOT HIT webhook request received
[2026-05-13 01:32:36] sendMessage response: {"ok":true,"result":{"message_id":8532,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778635956,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-13 01:32:44] BOT HIT webhook request received
[2026-05-13 01:32:44] DOB verification full matches=[{"id":"27","name":"Abdul Hanan","mobile":"+923211293973","dob":"2003-12-03","status":"active","block_reason_category":"none","account_number":"ES5838275311756567373229"}]
[2026-05-13 01:32:44] DOB verification blocked match=no
[2026-05-13 01:32:44] DOB verification active/general match=yes user_id=27 status=active
[2026-05-13 01:32:45] sendMessage response: {"ok":true,"result":{"message_id":8534,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778635965,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-13 01:33:22] BOT HIT webhook request received
[2026-05-13 01:33:22] sendMessage response: {"ok":true,"result":{"message_id":8536,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778636002,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-13 01:33:23] sendMessage response: {"ok":true,"result":{"message_id":8537,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778636003,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nAbdul Hanan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES5838275311756567373229\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":199,"length":19,"type":"bold"},{"offset":244,"length":14,"type":"bold"},{"offset":259,"length":26,"type":"url"},{"offset":291,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-13 18:53:25] BOT HIT webhook request received
[2026-05-13 18:53:25] sendMessage response: {"ok":true,"result":{"message_id":8539,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778698405,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-13 18:53:27] BOT HIT webhook request received
[2026-05-13 18:53:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-13 18:53:28] sendMessage response: {"ok":true,"result":{"message_id":8540,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778698407,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-13 18:53:36] BOT HIT webhook request received
[2026-05-13 18:53:37] sendMessage response: {"ok":true,"result":{"message_id":8542,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778698416,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-13 18:53:42] BOT HIT webhook request received
[2026-05-13 18:53:42] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-05-13 18:53:42] DOB verification blocked match=no
[2026-05-13 18:53:42] DOB verification active/general match=yes user_id=5 status=active
[2026-05-13 18:53:43] sendMessage response: {"ok":true,"result":{"message_id":8544,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778698422,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-13 18:54:47] BOT HIT webhook request received
[2026-05-13 18:54:48] sendMessage response: {"ok":true,"result":{"message_id":8546,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778698488,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-13 18:54:49] sendMessage response: {"ok":true,"result":{"message_id":8547,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778698489,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-13 18:54:51] BOT HIT webhook request received
[2026-05-13 18:54:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-13 18:54:52] sendMessage response: {"ok":true,"result":{"message_id":8548,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778698492,"text":"\ud83d\ude98 Vehicle Finance Services\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nThis section allows eligible customers to review vehicle financing options, required documents, application status, and connect with the financing department through a secure banking channel.\n\nPlease select an option below.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Apply for Vehicle Finance","callback_data":"vehicle_finance_apply"}],[{"text":"\ud83d\udcc4 Required Documents","callback_data":"vehicle_finance_documents"}],[{"text":"\ud83d\udcb0 Financing Plans & Limits","callback_data":"vehicle_finance_plans_limits"}],[{"text":"\ud83d\udccb My Finance Applications","callback_data":"vehicle_finance_my_applications"}],[{"text":"\ud83d\udcca Application Status","callback_data":"vehicle_finance_status"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Financing Officer","callback_data":"vehicle_finance_officer"}],[{"text":"\u2753 Vehicle Finance Help Center","callback_data":"vehicle_finance_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-13 18:54:55] BOT HIT webhook request received
[2026-05-13 18:54:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-13 18:54:56] sendMessage response: {"ok":true,"result":{"message_id":8549,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778698496,"text":"\ud83d\ude98 Apply for Vehicle Finance\n\nThank you for your interest in FinoviaPay Vehicle Finance Services.\n\nThe full application submission flow will be connected in the next implementation phase.\n\nIn this phase, the service menu has been added safely and the complete application workflow will remain inside the separate Vehicle Finance module.","entities":[{"offset":3,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfe0 Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-13 18:56:47] BOT HIT webhook request received
[2026-05-13 18:56:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-13 18:56:49] sendMessage response: {"ok":true,"result":{"message_id":8550,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778698609,"text":"Currently closed"}}
[2026-05-13 18:59:11] BOT HIT webhook request received
[2026-05-13 18:59:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-13 18:59:13] sendMessage response: {"ok":true,"result":{"message_id":8551,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778698753,"text":"\ud83d\udeab Vehicle Finance Services \u2013 Currently Closed\n\nDear Valued Customer,\n\nWe would like to inform you that the Vehicle Finance Services module is currently unavailable and temporarily closed for new applications and processing requests.\n\nOur technical and compliance teams are currently performing internal system maintenance, financing policy updates, and provider-side service optimizations to improve the overall customer experience.\n\nDuring this period:\n\nNew Vehicle Finance Applications are temporarily disabled\n\nExisting pending requests may experience delays\n\nEligibility checks and approval processing are paused\n\nCustomer dashboard access to this service may remain hidden or restricted\n\n\nWe apologize for any inconvenience caused and appreciate your patience and understanding.\n\nFor urgent assistance or additional information, please contact the Accounts & Customer Representative through your official support channel.\n\n\u2014 FinoviaPay Vehicle Finance Department"}}
[2026-05-13 22:28:27] BOT HIT webhook request received
[2026-05-13 22:28:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-13 22:28:28] sendMessage response: {"ok":true,"result":{"message_id":8552,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778711308,"text":"You have selected KYC Verification Support.\n\nPlease provide a brief explanation of your query, and our compliance support team will review your request.","entities":[{"offset":18,"length":24,"type":"bold"}]}}
[2026-05-13 22:28:46] BOT HIT webhook request received
[2026-05-13 22:28:46] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-13 22:28:47] sendMessage response: {"ok":true,"result":{"message_id":8553,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778711327,"text":"\ud83c\udf96\ufe0f FinoviaPay Premium Support Centre\n\nPlease choose your preferred service channel below for banking assistance, priority guidance, or support ticket submission.","entities":[{"offset":4,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcac Live Support Desk","callback_data":"support_help_live_chat"}],[{"text":"\ud83c\udfab Open Support Ticket","callback_data":"support_help_create_ticket"}],[{"text":"\ud83d\udce9 General Banking Guidance","callback_data":"support_help_live_chat"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-13 22:28:52] BOT HIT webhook request received
[2026-05-13 22:28:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-13 22:28:53] sendMessage response: {"ok":true,"result":{"message_id":8554,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1778711333,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-14 11:02:37] BOT HIT webhook request received
[2026-05-14 11:02:37] sendMessage response: {"ok":true,"result":{"message_id":8556,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778756557,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-14 11:02:38] BOT HIT webhook request received
[2026-05-14 11:02:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 11:02:39] sendMessage response: {"ok":true,"result":{"message_id":8557,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778756559,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-14 11:02:54] BOT HIT webhook request received
[2026-05-14 11:02:54] sendMessage response: {"ok":true,"result":{"message_id":8559,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778756574,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-14 11:03:01] BOT HIT webhook request received
[2026-05-14 11:03:01] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-05-14 11:03:01] DOB verification blocked match=no
[2026-05-14 11:03:01] DOB verification active/general match=yes user_id=25 status=active
[2026-05-14 11:03:01] sendMessage response: {"ok":true,"result":{"message_id":8561,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778756581,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-14 11:03:29] BOT HIT webhook request received
[2026-05-14 11:03:29] sendMessage response: {"ok":true,"result":{"message_id":8563,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778756609,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-14 11:03:30] sendMessage response: {"ok":true,"result":{"message_id":8564,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778756609,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-14 11:03:58] BOT HIT webhook request received
[2026-05-14 11:03:59] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 11:03:59] sendMessage response: {"ok":true,"result":{"message_id":8565,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778756639,"text":"\ud83d\udeab Vehicle Finance Services \u2013 Currently Closed\n\nDear Valued Customer,\n\nWe would like to inform you that the Vehicle Finance Services module is currently unavailable and temporarily closed for new applications and processing requests.\n\nOur technical and compliance teams are currently performing internal system maintenance, financing policy updates, and provider-side service optimizations to improve the overall customer experience.\n\nDuring this period:\n\nNew Vehicle Finance Applications are temporarily disabled\n\nExisting pending requests may experience delays\n\nEligibility checks and approval processing are paused\n\nCustomer dashboard access to this service may remain hidden or restricted\n\n\nWe apologize for any inconvenience caused and appreciate your patience and understanding.\n\nFor urgent assistance or additional information, please contact the Accounts & Customer Representative through your official support channel.\n\n\u2014 FinoviaPay Vehicle Finance Department"}}
[2026-05-14 11:05:31] BOT HIT webhook request received
[2026-05-14 11:05:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 11:05:32] sendMessage response: {"ok":true,"result":{"message_id":8566,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778756731,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-14 11:05:59] BOT HIT webhook request received
[2026-05-14 11:06:00] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 11:06:00] sendMessage response: {"ok":true,"result":{"message_id":8567,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778756760,"text":"To create your support ticket, please enter your full name."}}
[2026-05-14 11:06:09] BOT HIT webhook request received
[2026-05-14 11:06:10] sendMessage response: {"ok":true,"result":{"message_id":8569,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778756769,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-05-14 11:06:17] BOT HIT webhook request received
[2026-05-14 11:06:17] sendMessage response: {"ok":true,"result":{"message_id":8571,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778756777,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-05-14 11:06:30] BOT HIT webhook request received
[2026-05-14 11:06:31] sendMessage response: {"ok":true,"result":{"message_id":8573,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778756790,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-05-14 11:07:48] BOT HIT webhook request received
[2026-05-14 11:07:48] sendMessage response: {"ok":true,"result":{"message_id":8575,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778756868,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-05-14 11:15:04] BOT HIT webhook request received
[2026-05-14 11:15:04] sendMessage response: {"ok":true,"result":{"message_id":8577,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778757304,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKT88CDF195\nFull Name: Sadaf Hussain\nEmail: mzoohaaan@gmail.com\nContact Number: +923036814535\nSubject: Account Department \nVehicle Finance information\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":107,"length":19,"type":"email"},{"offset":143,"length":13,"type":"phone_number"}]}}
[2026-05-14 11:15:05] sendMessage response: {"ok":true,"result":{"message_id":8578,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778757305,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-14 11:35:47] BOT HIT webhook request received
[2026-05-14 11:35:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 11:35:48] sendMessage response: {"ok":true,"result":{"message_id":8581,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778758548,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-14 11:35:54] BOT HIT webhook request received
[2026-05-14 11:35:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 11:35:55] sendMessage response: {"ok":true,"result":{"message_id":8582,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778758555,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-14 20:20:11] BOT HIT webhook request received
[2026-05-14 20:20:12] sendMessage response: {"ok":true,"result":{"message_id":8584,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778790012,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-14 20:20:13] BOT HIT webhook request received
[2026-05-14 20:20:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 20:20:15] sendMessage response: {"ok":true,"result":{"message_id":8585,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778790015,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-14 20:20:23] BOT HIT webhook request received
[2026-05-14 20:20:23] sendMessage response: {"ok":true,"result":{"message_id":8587,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778790023,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-14 20:20:31] BOT HIT webhook request received
[2026-05-14 20:20:31] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-05-14 20:20:31] DOB verification blocked match=no
[2026-05-14 20:20:31] DOB verification active/general match=yes user_id=5 status=active
[2026-05-14 20:20:32] sendMessage response: {"ok":true,"result":{"message_id":8589,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778790032,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-14 20:29:12] BOT HIT webhook request received
[2026-05-14 20:29:15] sendMessage response: {"ok":true,"result":{"message_id":8591,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778790555,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-14 20:29:16] sendMessage response: {"ok":true,"result":{"message_id":8592,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778790556,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-14 20:29:19] BOT HIT webhook request received
[2026-05-14 20:29:20] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 20:29:21] sendMessage response: {"ok":true,"result":{"message_id":8593,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778790561,"text":"\ud83d\udeab Vehicle Finance Services \u2013 Currently Closed\n\nDear Valued Customer,\n\nWe would like to inform you that the Vehicle Finance Services module is currently unavailable and temporarily closed for new applications and processing requests.\n\nOur technical and compliance teams are currently performing internal system maintenance, financing policy updates, and provider-side service optimizations to improve the overall customer experience.\n\nDuring this period:\n\nNew Vehicle Finance Applications are temporarily disabled\n\nExisting pending requests may experience delays\n\nEligibility checks and approval processing are paused\n\nCustomer dashboard access to this service may remain hidden or restricted\n\n\nWe apologize for any inconvenience caused and appreciate your patience and understanding.\n\nFor urgent assistance or additional information, please contact the Accounts & Customer Representative through your official support channel.\n\n\u2014 FinoviaPay Vehicle Finance Department"}}
[2026-05-14 20:39:23] BOT HIT webhook request received
[2026-05-14 20:39:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 20:39:24] sendMessage response: {"ok":true,"result":{"message_id":8594,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778791164,"text":"\ud83d\ude98 Vehicle Finance Services\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nThis section allows eligible customers to review vehicle financing options, required documents, application status, and connect with the financing department through a secure banking channel.\n\nPlease select an option below.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Apply for Vehicle Finance","callback_data":"vehicle_finance_apply"}],[{"text":"\ud83d\udcc4 Required Documents","callback_data":"vehicle_finance_documents"}],[{"text":"\ud83d\udcb0 Financing Plans & Limits","callback_data":"vehicle_finance_plans_limits"}],[{"text":"\ud83d\udccb My Finance Applications","callback_data":"vehicle_finance_my_applications"}],[{"text":"\ud83d\udcca Application Status","callback_data":"vehicle_finance_status"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Financing Officer","callback_data":"vehicle_finance_officer"}],[{"text":"\u2753 Vehicle Finance Help Center","callback_data":"vehicle_finance_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-14 20:39:26] BOT HIT webhook request received
[2026-05-14 20:39:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 20:39:27] sendMessage response: {"ok":true,"result":{"message_id":8595,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778791167,"text":"\ud83d\ude98 Apply for Vehicle Finance\n\nThank you for your interest in FinoviaPay Vehicle Finance Services.\n\nThe full application submission flow will be connected in the next implementation phase.\n\nIn this phase, the service menu has been added safely and the complete application workflow will remain inside the separate Vehicle Finance module.","entities":[{"offset":3,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfe0 Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-14 20:45:39] BOT HIT webhook request received
[2026-05-14 20:45:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 20:45:40] sendMessage response: {"ok":true,"result":{"message_id":8596,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778791540,"text":"\u26a0\ufe0f Vehicle Finance Application module is missing.\n\nPlease contact technical support.","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfe0 Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-14 20:55:14] BOT HIT webhook request received
[2026-05-14 20:55:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 20:55:15] sendMessage response: {"ok":true,"result":{"message_id":8597,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778792115,"text":"\ud83d\ude98 Vehicle Finance Services\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nThis section allows eligible customers to review vehicle financing options, required documents, application status, and connect with the financing department through a secure banking channel.\n\nPlease select an option below.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Apply for Vehicle Finance","callback_data":"vehicle_finance_apply"}],[{"text":"\ud83d\udcc4 Required Documents","callback_data":"vehicle_finance_documents"}],[{"text":"\ud83d\udcb0 Financing Plans & Limits","callback_data":"vehicle_finance_plans_limits"}],[{"text":"\ud83d\udccb My Finance Applications","callback_data":"vehicle_finance_my_applications"}],[{"text":"\ud83d\udcca Application Status","callback_data":"vehicle_finance_status"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Financing Officer","callback_data":"vehicle_finance_officer"}],[{"text":"\u2753 Vehicle Finance Help Center","callback_data":"vehicle_finance_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-14 20:55:16] BOT HIT webhook request received
[2026-05-14 20:55:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 20:55:17] sendMessage response: {"ok":true,"result":{"message_id":8598,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778792117,"text":"\ud83d\ude98 Vehicle Finance Application\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nBefore starting your application, please carefully review the financing requirements below.\n\n\ud83d\udccb Basic Requirements\n\n\u2022 Valid Government Issued ID Card / Passport\n\u2022 Proof of Income or Employment\n\u2022 Active Mobile Number\n\u2022 Residential Address Verification\n\u2022 Minimum Down Payment Required\n\u2022 Two Witness / References Required\n\u2022 Additional Compliance Verification May Apply\n\u2022 Physical Verification May Be Required Depending on Region\n\n\u26a0\ufe0f Important Notice\n\nSubmission of an application does not guarantee approval. All applications are reviewed according to internal compliance and financing policies.\n\nBy continuing, you confirm that you can provide the required information, agree to verification procedures, and understand the financing conditions.\n\nCan you fulfil these requirements and continue your application?","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":177,"length":18,"type":"bold"},{"offset":511,"length":16,"type":"bold"}]}}
[2026-05-14 20:55:23] BOT HIT webhook request received
[2026-05-14 20:58:35] BOT HIT webhook request received
[2026-05-14 20:58:39] BOT HIT webhook request received
[2026-05-14 20:58:39] sendMessage response: {"ok":true,"result":{"message_id":8601,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778792319,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nPlease select one of the premium banking options below to continue securely.","entities":[{"offset":4,"length":45,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-14 20:58:48] BOT HIT webhook request received
[2026-05-14 20:59:08] BOT HIT webhook request received
[2026-05-14 20:59:09] sendMessage response: {"ok":true,"result":{"message_id":8604,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778792348,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-14 20:59:10] BOT HIT webhook request received
[2026-05-14 20:59:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 20:59:11] sendMessage response: {"ok":true,"result":{"message_id":8605,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778792351,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-14 20:59:19] BOT HIT webhook request received
[2026-05-14 20:59:20] sendMessage response: {"ok":true,"result":{"message_id":8607,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778792360,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-14 20:59:31] BOT HIT webhook request received
[2026-05-14 20:59:31] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-05-14 20:59:31] DOB verification blocked match=no
[2026-05-14 20:59:31] DOB verification active/general match=yes user_id=5 status=active
[2026-05-14 20:59:32] sendMessage response: {"ok":true,"result":{"message_id":8609,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778792372,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-14 20:59:49] BOT HIT webhook request received
[2026-05-14 20:59:50] sendMessage response: {"ok":true,"result":{"message_id":8611,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778792390,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-14 20:59:50] sendMessage response: {"ok":true,"result":{"message_id":8612,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778792390,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-14 20:59:56] BOT HIT webhook request received
[2026-05-14 20:59:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 20:59:57] sendMessage response: {"ok":true,"result":{"message_id":8613,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778792397,"text":"\ud83d\ude98 Vehicle Finance Services\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nThis section allows eligible customers to review vehicle financing options, required documents, application status, and connect with the financing department through a secure banking channel.\n\nPlease select an option below.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Apply for Vehicle Finance","callback_data":"vehicle_finance_apply"}],[{"text":"\ud83d\udcc4 Required Documents","callback_data":"vehicle_finance_documents"}],[{"text":"\ud83d\udcb0 Financing Plans & Limits","callback_data":"vehicle_finance_plans_limits"}],[{"text":"\ud83d\udccb My Finance Applications","callback_data":"vehicle_finance_my_applications"}],[{"text":"\ud83d\udcca Application Status","callback_data":"vehicle_finance_status"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Financing Officer","callback_data":"vehicle_finance_officer"}],[{"text":"\u2753 Vehicle Finance Help Center","callback_data":"vehicle_finance_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-14 20:59:59] BOT HIT webhook request received
[2026-05-14 21:00:00] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:00:00] sendMessage response: {"ok":true,"result":{"message_id":8614,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778792400,"text":"\ud83d\udcc4 Required Documents\n\nFor vehicle finance review, customers may be asked to provide:\n\n\u2022 Valid identity document\n\u2022 Proof of income or salary details\n\u2022 Recent bank statement\n\u2022 Selected showroom / vehicle details\n\u2022 Contact and residence information\n\nAdditional documents may be requested by the Financing Department during review.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfe0 Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-14 21:00:10] BOT HIT webhook request received
[2026-05-14 21:00:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:00:11] sendMessage response: {"ok":true,"result":{"message_id":8615,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778792411,"text":"\ud83d\udccb My Finance Applications\n\nNo vehicle finance application record is available in this phase.\n\nOnce the application flow is connected, your submitted requests and review history will appear here.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfe0 Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-14 21:00:18] BOT HIT webhook request received
[2026-05-14 21:00:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:00:19] sendMessage response: {"ok":true,"result":{"message_id":8616,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778792419,"text":"\ud83d\ude98 Vehicle Finance Application\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nBefore starting your application, please carefully review the financing requirements below.\n\n\ud83d\udccb Basic Requirements\n\n\u2022 Valid Government Issued ID Card / Passport\n\u2022 Proof of Income or Employment\n\u2022 Active Mobile Number\n\u2022 Residential Address Verification\n\u2022 Minimum Down Payment Required\n\u2022 Two Witness / References Required\n\u2022 Additional Compliance Verification May Apply\n\u2022 Physical Verification May Be Required Depending on Region\n\n\u26a0\ufe0f Important Notice\n\nSubmission of an application does not guarantee approval. All applications are reviewed according to internal compliance and financing policies.\n\nBy continuing, you confirm that you can provide the required information, agree to verification procedures, and understand the financing conditions.\n\nCan you fulfil these requirements and continue your application?","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":177,"length":18,"type":"bold"},{"offset":511,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Yes, Continue","callback_data":"vf_input_4pyFIFllcywgQ29udGludWU"}],[{"text":"\u274c Cancel Application","callback_data":"vf_input_4p2MIENhbmNlbCBBcHBsaWNhdGlvbg"}]]}}}
[2026-05-14 21:00:20] BOT HIT webhook request received
[2026-05-14 21:00:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:04:25] BOT HIT webhook request received
[2026-05-14 21:04:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:04:26] sendMessage response: {"ok":true,"result":{"message_id":8617,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778792666,"text":"\ud83d\ude97 Vehicle Type\n\nPlease select the type of vehicle you want to finance.","entities":[{"offset":3,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Car","callback_data":"vf_input_8J-amCBDYXI"},{"text":"\ud83d\udefb SUV","callback_data":"vf_input_8J-buyBTVVY"}],[{"text":"\ud83d\ude9a Commercial Vehicle","callback_data":"vf_input_8J-amiBDb21tZXJjaWFsIFZlaGljbGU"},{"text":"\ud83c\udfcd Motorcycle","callback_data":"vf_input_8J-PjSBNb3RvcmN5Y2xl"}],[{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-14 21:04:41] BOT HIT webhook request received
[2026-05-14 21:04:41] sendMessage response: {"ok":true,"result":{"message_id":8619,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778792681,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-14 21:04:42] BOT HIT webhook request received
[2026-05-14 21:04:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:04:43] sendMessage response: {"ok":true,"result":{"message_id":8620,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778792683,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-14 21:04:51] BOT HIT webhook request received
[2026-05-14 21:04:52] sendMessage response: {"ok":true,"result":{"message_id":8622,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778792692,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-14 21:04:56] BOT HIT webhook request received
[2026-05-14 21:04:56] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-05-14 21:04:56] DOB verification blocked match=no
[2026-05-14 21:04:56] DOB verification active/general match=yes user_id=5 status=active
[2026-05-14 21:04:57] sendMessage response: {"ok":true,"result":{"message_id":8624,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778792697,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-14 21:05:12] BOT HIT webhook request received
[2026-05-14 21:05:12] sendMessage response: {"ok":true,"result":{"message_id":8626,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778792712,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-14 21:05:13] sendMessage response: {"ok":true,"result":{"message_id":8627,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778792713,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-14 21:05:15] BOT HIT webhook request received
[2026-05-14 21:05:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:05:16] sendMessage response: {"ok":true,"result":{"message_id":8628,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778792716,"text":"\ud83d\ude98 Vehicle Finance Services\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nThis section allows eligible customers to review vehicle financing options, required documents, application status, and connect with the financing department through a secure banking channel.\n\nPlease select an option below.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Apply for Vehicle Finance","callback_data":"vehicle_finance_apply"}],[{"text":"\ud83d\udcc4 Required Documents","callback_data":"vehicle_finance_documents"}],[{"text":"\ud83d\udcb0 Financing Plans & Limits","callback_data":"vehicle_finance_plans_limits"}],[{"text":"\ud83d\udccb My Finance Applications","callback_data":"vehicle_finance_my_applications"}],[{"text":"\ud83d\udcca Application Status","callback_data":"vehicle_finance_status"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Financing Officer","callback_data":"vehicle_finance_officer"}],[{"text":"\u2753 Vehicle Finance Help Center","callback_data":"vehicle_finance_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-14 21:05:18] BOT HIT webhook request received
[2026-05-14 21:05:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:05:19] sendMessage response: {"ok":true,"result":{"message_id":8629,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778792719,"text":"\ud83d\ude98 Vehicle Finance Application\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nBefore starting your application, please carefully review the financing requirements below.\n\n\ud83d\udccb Basic Requirements\n\n\u2022 Valid Government Issued ID Card / Passport\n\u2022 Proof of Income or Employment\n\u2022 Active Mobile Number\n\u2022 Residential Address Verification\n\u2022 Minimum Down Payment Required\n\u2022 Two Witness / References Required\n\u2022 Additional Compliance Verification May Apply\n\u2022 Physical Verification May Be Required Depending on Region\n\n\u26a0\ufe0f Important Notice\n\nSubmission of an application does not guarantee approval. All applications are reviewed according to internal compliance and financing policies.\n\nBy continuing, you confirm that you can provide the required information, agree to verification procedures, and understand the financing conditions.\n\nCan you fulfil these requirements and continue your application?","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":177,"length":18,"type":"bold"},{"offset":511,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Yes, Continue","callback_data":"vf_input_4pyFIFllcywgQ29udGludWU"}],[{"text":"\u274c Cancel Application","callback_data":"vf_input_4p2MIENhbmNlbCBBcHBsaWNhdGlvbg"}]]}}}
[2026-05-14 21:05:21] BOT HIT webhook request received
[2026-05-14 21:05:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:05:21] sendMessage response: {"ok":true,"result":{"message_id":8630,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778792721,"text":"\ud83d\ude97 Vehicle Type\n\nPlease select the type of vehicle you want to finance.","entities":[{"offset":3,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Car","callback_data":"vf_input_8J-amCBDYXI"},{"text":"\ud83d\udefb SUV","callback_data":"vf_input_8J-buyBTVVY"}],[{"text":"\ud83d\ude9a Commercial Vehicle","callback_data":"vf_input_8J-amiBDb21tZXJjaWFsIFZlaGljbGU"},{"text":"\ud83c\udfcd Motorcycle","callback_data":"vf_input_8J-PjSBNb3RvcmN5Y2xl"}],[{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-14 21:05:24] BOT HIT webhook request received
[2026-05-14 21:05:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:05:24] sendMessage response: {"ok":true,"result":{"message_id":8631,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778792724,"text":"\ud83c\udff7 Vehicle Brand\n\nPlease enter the vehicle brand/company name.\n\nExample: Toyota, Honda, Suzuki, Kia","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-05-14 21:05:36] BOT HIT webhook request received
[2026-05-14 21:15:30] BOT HIT webhook request received
[2026-05-14 21:15:31] sendMessage response: {"ok":true,"result":{"message_id":8634,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793331,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-14 21:15:32] BOT HIT webhook request received
[2026-05-14 21:15:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:15:33] sendMessage response: {"ok":true,"result":{"message_id":8635,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793333,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-14 21:15:41] BOT HIT webhook request received
[2026-05-14 21:15:41] sendMessage response: {"ok":true,"result":{"message_id":8637,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793341,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-14 21:16:02] BOT HIT webhook request received
[2026-05-14 21:16:02] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-05-14 21:16:02] DOB verification blocked match=no
[2026-05-14 21:16:02] DOB verification active/general match=yes user_id=5 status=active
[2026-05-14 21:16:03] sendMessage response: {"ok":true,"result":{"message_id":8639,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793363,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-14 21:16:56] BOT HIT webhook request received
[2026-05-14 21:16:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:16:57] sendMessage response: {"ok":true,"result":{"message_id":8640,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793417,"text":"\ud83d\udce7 New Verification Code Sent\n\nA new one-time verification code has been sent to:\na**************9@gmail.com\n\nPlease enter the latest 6-digit OTP code to continue.","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":82,"length":26,"type":"url"},{"offset":82,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-14 21:17:12] BOT HIT webhook request received
[2026-05-14 21:17:12] sendMessage response: {"ok":true,"result":{"message_id":8642,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793432,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-14 21:17:13] sendMessage response: {"ok":true,"result":{"message_id":8643,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793433,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-14 21:17:15] BOT HIT webhook request received
[2026-05-14 21:17:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:17:16] sendMessage response: {"ok":true,"result":{"message_id":8644,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793436,"text":"\ud83d\ude98 Vehicle Finance Services\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nThis section allows eligible customers to review vehicle financing options, required documents, application status, and connect with the financing department through a secure banking channel.\n\nPlease select an option below.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Apply for Vehicle Finance","callback_data":"vehicle_finance_apply"}],[{"text":"\ud83d\udcc4 Required Documents","callback_data":"vehicle_finance_documents"}],[{"text":"\ud83d\udcb0 Financing Plans & Limits","callback_data":"vehicle_finance_plans_limits"}],[{"text":"\ud83d\udccb My Finance Applications","callback_data":"vehicle_finance_my_applications"}],[{"text":"\ud83d\udcca Application Status","callback_data":"vehicle_finance_status"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Financing Officer","callback_data":"vehicle_finance_officer"}],[{"text":"\u2753 Vehicle Finance Help Center","callback_data":"vehicle_finance_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-14 21:17:17] BOT HIT webhook request received
[2026-05-14 21:17:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:17:18] sendMessage response: {"ok":true,"result":{"message_id":8645,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793438,"text":"\ud83d\ude98 Vehicle Finance Application\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nBefore starting your application, please carefully review the financing requirements below.\n\n\ud83d\udccb Basic Requirements\n\n\u2022 Valid Government Issued ID Card / Passport\n\u2022 Proof of Income or Employment\n\u2022 Active Mobile Number\n\u2022 Residential Address Verification\n\u2022 Minimum Down Payment Required\n\u2022 Two Witness / References Required\n\u2022 Additional Compliance Verification May Apply\n\u2022 Physical Verification May Be Required Depending on Region\n\n\u26a0\ufe0f Important Notice\n\nSubmission of an application does not guarantee approval. All applications are reviewed according to internal compliance and financing policies.\n\nBy continuing, you confirm that you can provide the required information, agree to verification procedures, and understand the financing conditions.\n\nCan you fulfil these requirements and continue your application?","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":177,"length":18,"type":"bold"},{"offset":511,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Yes, Continue","callback_data":"vf_input_4pyFIFllcywgQ29udGludWU"}],[{"text":"\u274c Cancel Application","callback_data":"vf_input_4p2MIENhbmNlbCBBcHBsaWNhdGlvbg"}]]}}}
[2026-05-14 21:17:19] BOT HIT webhook request received
[2026-05-14 21:17:20] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:17:20] sendMessage response: {"ok":true,"result":{"message_id":8646,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793440,"text":"\ud83d\ude97 Vehicle Type\n\nPlease select the type of vehicle you want to finance.","entities":[{"offset":3,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Car","callback_data":"vf_input_8J-amCBDYXI"},{"text":"\ud83d\udefb SUV","callback_data":"vf_input_8J-buyBTVVY"}],[{"text":"\ud83d\ude9a Commercial Vehicle","callback_data":"vf_input_8J-amiBDb21tZXJjaWFsIFZlaGljbGU"},{"text":"\ud83c\udfcd Motorcycle","callback_data":"vf_input_8J-PjSBNb3RvcmN5Y2xl"}],[{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-14 21:17:21] BOT HIT webhook request received
[2026-05-14 21:17:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:17:22] sendMessage response: {"ok":true,"result":{"message_id":8647,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793442,"text":"\ud83c\udff7 Vehicle Brand\n\nPlease enter the vehicle brand/company name.\n\nExample: Toyota, Honda, Suzuki, Kia","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-05-14 21:17:28] BOT HIT webhook request received
[2026-05-14 21:17:28] sendMessage response: {"ok":true,"result":{"message_id":8649,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793448,"text":"\ud83d\ude98 Vehicle Model\n\nPlease enter the vehicle model.\n\nExample: Alto VXR, Civic RS, Corolla GLI","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-05-14 21:17:33] BOT HIT webhook request received
[2026-05-14 21:17:34] sendMessage response: {"ok":true,"result":{"message_id":8651,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793454,"text":"\u2699\ufe0f Transmission Type\n\nPlease select the transmission type.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Automatic","callback_data":"vf_input_QXV0b21hdGlj"},{"text":"Manual","callback_data":"vf_input_TWFudWFs"}]]}}}
[2026-05-14 21:17:36] BOT HIT webhook request received
[2026-05-14 21:17:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:17:37] sendMessage response: {"ok":true,"result":{"message_id":8652,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793457,"text":"\ud83d\ude97 Vehicle Condition\n\nPlease select vehicle condition.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Brand New","callback_data":"vf_input_QnJhbmQgTmV3"},{"text":"Used Vehicle","callback_data":"vf_input_VXNlZCBWZWhpY2xl"}]]}}}
[2026-05-14 21:17:39] BOT HIT webhook request received
[2026-05-14 21:17:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:17:40] sendMessage response: {"ok":true,"result":{"message_id":8653,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793460,"text":"\ud83d\udcb3 Down Payment Percentage\n\nVehicle financing requires a minimum down payment. Please select the percentage you can pay as a down payment.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"10%","callback_data":"vf_input_MTAl"},{"text":"20%","callback_data":"vf_input_MjAl"}],[{"text":"30%","callback_data":"vf_input_MzAl"},{"text":"40%","callback_data":"vf_input_NDAl"}],[{"text":"50%+","callback_data":"vf_input_NTAlKw"},{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-14 21:17:42] BOT HIT webhook request received
[2026-05-14 21:17:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:17:42] sendMessage response: {"ok":true,"result":{"message_id":8654,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793462,"text":"\ud83d\udcbc Down Payment Source\n\nPlease select the source of your down payment funds.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Salary Savings","callback_data":"vf_input_U2FsYXJ5IFNhdmluZ3M"},{"text":"Business Income","callback_data":"vf_input_QnVzaW5lc3MgSW5jb21l"}],[{"text":"Personal Savings","callback_data":"vf_input_UGVyc29uYWwgU2F2aW5ncw"},{"text":"Family Support","callback_data":"vf_input_RmFtaWx5IFN1cHBvcnQ"}],[{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-14 21:17:46] BOT HIT webhook request received
[2026-05-14 21:17:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:17:47] sendMessage response: {"ok":true,"result":{"message_id":8655,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793467,"text":"\ud83d\udcbc Employment Status\n\nPlease select your employment status.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Salaried Employee","callback_data":"vf_input_U2FsYXJpZWQgRW1wbG95ZWU"},{"text":"Business Owner","callback_data":"vf_input_QnVzaW5lc3MgT3duZXI"}],[{"text":"Self Employed","callback_data":"vf_input_U2VsZiBFbXBsb3llZA"},{"text":"Freelancer","callback_data":"vf_input_RnJlZWxhbmNlcg"}],[{"text":"Overseas Worker","callback_data":"vf_input_T3ZlcnNlYXMgV29ya2Vy"},{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-14 21:17:49] BOT HIT webhook request received
[2026-05-14 21:17:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:17:50] sendMessage response: {"ok":true,"result":{"message_id":8656,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793470,"text":"\ud83d\udcb0 Monthly Income\n\nPlease enter your approximate monthly income.","entities":[{"offset":3,"length":14,"type":"bold"}]}}
[2026-05-14 21:17:56] BOT HIT webhook request received
[2026-05-14 21:17:57] sendMessage response: {"ok":true,"result":{"message_id":8658,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793476,"text":"\ud83c\udfe2 Company / Business Name\n\nPlease enter your company or business name.","entities":[{"offset":3,"length":23,"type":"bold"}]}}
[2026-05-14 21:17:59] BOT HIT webhook request received
[2026-05-14 21:18:00] sendMessage response: {"ok":true,"result":{"message_id":8660,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793480,"text":"\u23f3 Employment Duration\n\nHow long have you been working in your current job/business?","entities":[{"offset":2,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Less than 6 Months","callback_data":"vf_input_TGVzcyB0aGFuIDYgTW9udGhz"},{"text":"6\u201312 Months","callback_data":"vf_input_NuKAkzEyIE1vbnRocw"}],[{"text":"1\u20133 Years","callback_data":"vf_input_MeKAkzMgWWVhcnM"},{"text":"3\u20135 Years","callback_data":"vf_input_M-KAkzUgWWVhcnM"}],[{"text":"5+ Years","callback_data":"vf_input_NSsgWWVhcnM"}]]}}}
[2026-05-14 21:18:03] BOT HIT webhook request received
[2026-05-14 21:18:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:18:04] sendMessage response: {"ok":true,"result":{"message_id":8661,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793484,"text":"\ud83c\udfe0 Residential Status\n\nPlease select your residential status.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Own House","callback_data":"vf_input_T3duIEhvdXNl"},{"text":"Rental Property","callback_data":"vf_input_UmVudGFsIFByb3BlcnR5"}],[{"text":"Family Residence","callback_data":"vf_input_RmFtaWx5IFJlc2lkZW5jZQ"},{"text":"Company Accommodation","callback_data":"vf_input_Q29tcGFueSBBY2NvbW1vZGF0aW9u"}]]}}}
[2026-05-14 21:18:07] BOT HIT webhook request received
[2026-05-14 21:18:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:18:08] sendMessage response: {"ok":true,"result":{"message_id":8662,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793488,"text":"\ud83d\udccd Residential Address\n\nPlease enter your complete residential address.","entities":[{"offset":3,"length":19,"type":"bold"}]}}
[2026-05-14 21:18:12] BOT HIT webhook request received
[2026-05-14 21:18:12] sendMessage response: {"ok":true,"result":{"message_id":8664,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793492,"text":"\ud83d\udc65 Witness / Reference Information\n\nVehicle finance applications require witness/reference information for verification and compliance purposes.\n\nOur Accounts & Verification Department may contact the provided references if required during application review.\n\nPlease enter Witness #1 first name.","entities":[{"offset":3,"length":31,"type":"bold"}]}}
[2026-05-14 21:18:19] BOT HIT webhook request received
[2026-05-14 21:24:09] BOT HIT webhook request received
[2026-05-14 21:24:09] sendMessage response: {"ok":true,"result":{"message_id":8667,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793849,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-14 21:24:11] BOT HIT webhook request received
[2026-05-14 21:24:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:24:12] sendMessage response: {"ok":true,"result":{"message_id":8668,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793852,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-14 21:24:22] BOT HIT webhook request received
[2026-05-14 21:24:23] sendMessage response: {"ok":true,"result":{"message_id":8670,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793863,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-14 21:24:33] BOT HIT webhook request received
[2026-05-14 21:24:33] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-05-14 21:24:33] DOB verification blocked match=no
[2026-05-14 21:24:33] DOB verification active/general match=yes user_id=5 status=active
[2026-05-14 21:24:34] sendMessage response: {"ok":true,"result":{"message_id":8672,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793873,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-14 21:24:54] BOT HIT webhook request received
[2026-05-14 21:24:55] sendMessage response: {"ok":true,"result":{"message_id":8674,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793895,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-14 21:24:55] sendMessage response: {"ok":true,"result":{"message_id":8675,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793895,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-14 21:24:57] BOT HIT webhook request received
[2026-05-14 21:24:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:24:58] sendMessage response: {"ok":true,"result":{"message_id":8676,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793898,"text":"\ud83d\ude98 Vehicle Finance Services\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nThis section allows eligible customers to review vehicle financing options, required documents, application status, and connect with the financing department through a secure banking channel.\n\nPlease select an option below.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Apply for Vehicle Finance","callback_data":"vehicle_finance_apply"}],[{"text":"\ud83d\udcc4 Required Documents","callback_data":"vehicle_finance_documents"}],[{"text":"\ud83d\udcb0 Financing Plans & Limits","callback_data":"vehicle_finance_plans_limits"}],[{"text":"\ud83d\udccb My Finance Applications","callback_data":"vehicle_finance_my_applications"}],[{"text":"\ud83d\udcca Application Status","callback_data":"vehicle_finance_status"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Financing Officer","callback_data":"vehicle_finance_officer"}],[{"text":"\u2753 Vehicle Finance Help Center","callback_data":"vehicle_finance_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-14 21:25:01] BOT HIT webhook request received
[2026-05-14 21:25:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:25:02] sendMessage response: {"ok":true,"result":{"message_id":8677,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793902,"text":"\ud83d\ude98 Vehicle Finance Application\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nBefore starting your application, please carefully review the financing requirements below.\n\n\ud83d\udccb Basic Requirements\n\n\u2022 Valid Government Issued ID Card / Passport\n\u2022 Proof of Income or Employment\n\u2022 Active Mobile Number\n\u2022 Residential Address Verification\n\u2022 Minimum Down Payment Required\n\u2022 Two Witness / References Required\n\u2022 Additional Compliance Verification May Apply\n\u2022 Physical Verification May Be Required Depending on Region\n\n\u26a0\ufe0f Important Notice\n\nSubmission of an application does not guarantee approval. All applications are reviewed according to internal compliance and financing policies.\n\nBy continuing, you confirm that you can provide the required information, agree to verification procedures, and understand the financing conditions.\n\nCan you fulfil these requirements and continue your application?","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":177,"length":18,"type":"bold"},{"offset":511,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Yes, Continue","callback_data":"vf_input_4pyFIFllcywgQ29udGludWU"}],[{"text":"\u274c Cancel Application","callback_data":"vf_input_4p2MIENhbmNlbCBBcHBsaWNhdGlvbg"}]]}}}
[2026-05-14 21:25:03] BOT HIT webhook request received
[2026-05-14 21:25:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:25:04] sendMessage response: {"ok":true,"result":{"message_id":8678,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793904,"text":"\ud83d\ude97 Vehicle Type\n\nPlease select the type of vehicle you want to finance.","entities":[{"offset":3,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Car","callback_data":"vf_input_8J-amCBDYXI"},{"text":"\ud83d\udefb SUV","callback_data":"vf_input_8J-buyBTVVY"}],[{"text":"\ud83d\ude9a Commercial Vehicle","callback_data":"vf_input_8J-amiBDb21tZXJjaWFsIFZlaGljbGU"},{"text":"\ud83c\udfcd Motorcycle","callback_data":"vf_input_8J-PjSBNb3RvcmN5Y2xl"}],[{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-14 21:25:05] BOT HIT webhook request received
[2026-05-14 21:25:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:25:06] sendMessage response: {"ok":true,"result":{"message_id":8679,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793906,"text":"\ud83c\udff7 Vehicle Brand\n\nPlease enter the vehicle brand/company name.\n\nExample: Toyota, Honda, Suzuki, Kia","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-05-14 21:25:10] BOT HIT webhook request received
[2026-05-14 21:25:11] sendMessage response: {"ok":true,"result":{"message_id":8681,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793911,"text":"\ud83d\ude98 Vehicle Model\n\nPlease enter the vehicle model.\n\nExample: Alto VXR, Civic RS, Corolla GLI","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-05-14 21:25:12] BOT HIT webhook request received
[2026-05-14 21:25:13] sendMessage response: {"ok":true,"result":{"message_id":8683,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793913,"text":"\u2699\ufe0f Transmission Type\n\nPlease select the transmission type.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Automatic","callback_data":"vf_input_QXV0b21hdGlj"},{"text":"Manual","callback_data":"vf_input_TWFudWFs"}]]}}}
[2026-05-14 21:25:14] BOT HIT webhook request received
[2026-05-14 21:25:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:25:15] sendMessage response: {"ok":true,"result":{"message_id":8684,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793915,"text":"\ud83d\ude97 Vehicle Condition\n\nPlease select vehicle condition.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Brand New","callback_data":"vf_input_QnJhbmQgTmV3"},{"text":"Used Vehicle","callback_data":"vf_input_VXNlZCBWZWhpY2xl"}]]}}}
[2026-05-14 21:25:16] BOT HIT webhook request received
[2026-05-14 21:25:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:25:17] sendMessage response: {"ok":true,"result":{"message_id":8685,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793917,"text":"\ud83d\udcb3 Down Payment Percentage\n\nVehicle financing requires a minimum down payment. Please select the percentage you can pay as a down payment.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"10%","callback_data":"vf_input_MTAl"},{"text":"20%","callback_data":"vf_input_MjAl"}],[{"text":"30%","callback_data":"vf_input_MzAl"},{"text":"40%","callback_data":"vf_input_NDAl"}],[{"text":"50%+","callback_data":"vf_input_NTAlKw"},{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-14 21:25:19] BOT HIT webhook request received
[2026-05-14 21:25:20] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:25:20] sendMessage response: {"ok":true,"result":{"message_id":8686,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793920,"text":"\ud83d\udcbc Down Payment Source\n\nPlease select the source of your down payment funds.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Salary Savings","callback_data":"vf_input_U2FsYXJ5IFNhdmluZ3M"},{"text":"Business Income","callback_data":"vf_input_QnVzaW5lc3MgSW5jb21l"}],[{"text":"Personal Savings","callback_data":"vf_input_UGVyc29uYWwgU2F2aW5ncw"},{"text":"Family Support","callback_data":"vf_input_RmFtaWx5IFN1cHBvcnQ"}],[{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-14 21:25:22] BOT HIT webhook request received
[2026-05-14 21:25:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:25:23] sendMessage response: {"ok":true,"result":{"message_id":8687,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793923,"text":"\ud83d\udcbc Employment Status\n\nPlease select your employment status.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Salaried Employee","callback_data":"vf_input_U2FsYXJpZWQgRW1wbG95ZWU"},{"text":"Business Owner","callback_data":"vf_input_QnVzaW5lc3MgT3duZXI"}],[{"text":"Self Employed","callback_data":"vf_input_U2VsZiBFbXBsb3llZA"},{"text":"Freelancer","callback_data":"vf_input_RnJlZWxhbmNlcg"}],[{"text":"Overseas Worker","callback_data":"vf_input_T3ZlcnNlYXMgV29ya2Vy"},{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-14 21:25:26] BOT HIT webhook request received
[2026-05-14 21:25:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:25:27] sendMessage response: {"ok":true,"result":{"message_id":8688,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793927,"text":"\ud83d\udcb0 Monthly Income\n\nPlease enter your approximate monthly income.","entities":[{"offset":3,"length":14,"type":"bold"}]}}
[2026-05-14 21:25:40] BOT HIT webhook request received
[2026-05-14 21:25:40] sendMessage response: {"ok":true,"result":{"message_id":8690,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793940,"text":"\ud83c\udfe2 Company / Business Name\n\nPlease enter your company or business name.","entities":[{"offset":3,"length":23,"type":"bold"}]}}
[2026-05-14 21:25:43] BOT HIT webhook request received
[2026-05-14 21:25:44] sendMessage response: {"ok":true,"result":{"message_id":8692,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793944,"text":"\u23f3 Employment Duration\n\nHow long have you been working in your current job/business?","entities":[{"offset":2,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Less than 6 Months","callback_data":"vf_input_TGVzcyB0aGFuIDYgTW9udGhz"},{"text":"6\u201312 Months","callback_data":"vf_input_NuKAkzEyIE1vbnRocw"}],[{"text":"1\u20133 Years","callback_data":"vf_input_MeKAkzMgWWVhcnM"},{"text":"3\u20135 Years","callback_data":"vf_input_M-KAkzUgWWVhcnM"}],[{"text":"5+ Years","callback_data":"vf_input_NSsgWWVhcnM"}]]}}}
[2026-05-14 21:25:45] BOT HIT webhook request received
[2026-05-14 21:25:46] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:25:46] sendMessage response: {"ok":true,"result":{"message_id":8693,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793946,"text":"\ud83c\udfe0 Residential Status\n\nPlease select your residential status.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Own House","callback_data":"vf_input_T3duIEhvdXNl"},{"text":"Rental Property","callback_data":"vf_input_UmVudGFsIFByb3BlcnR5"}],[{"text":"Family Residence","callback_data":"vf_input_RmFtaWx5IFJlc2lkZW5jZQ"},{"text":"Company Accommodation","callback_data":"vf_input_Q29tcGFueSBBY2NvbW1vZGF0aW9u"}]]}}}
[2026-05-14 21:25:50] BOT HIT webhook request received
[2026-05-14 21:25:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:25:51] sendMessage response: {"ok":true,"result":{"message_id":8694,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793951,"text":"\ud83d\udccd Residential Address\n\nPlease enter your complete residential address.","entities":[{"offset":3,"length":19,"type":"bold"}]}}
[2026-05-14 21:25:53] BOT HIT webhook request received
[2026-05-14 21:25:54] sendMessage response: {"ok":true,"result":{"message_id":8696,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793954,"text":"\ud83d\udc65 Witness / Reference Information\n\nVehicle finance applications require witness/reference information for verification and compliance purposes.\n\nOur Accounts & Verification Department may contact the provided references if required during application review.\n\nPlease enter Witness #1 first name.","entities":[{"offset":3,"length":31,"type":"bold"}]}}
[2026-05-14 21:25:56] BOT HIT webhook request received
[2026-05-14 21:25:56] sendMessage response: {"ok":true,"result":{"message_id":8698,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793956,"text":"\ud83d\udc64 Please enter Witness #1 last name."}}
[2026-05-14 21:26:01] BOT HIT webhook request received
[2026-05-14 21:26:01] sendMessage response: {"ok":true,"result":{"message_id":8700,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793961,"text":"\ud83e\udd1d Please enter relationship with Witness #1.\n\nExample: Brother, Friend, Cousin, Employer"}}
[2026-05-14 21:26:05] BOT HIT webhook request received
[2026-05-14 21:26:05] sendMessage response: {"ok":true,"result":{"message_id":8702,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793965,"text":"\ud83d\udcde Please enter Witness #1 contact number."}}
[2026-05-14 21:26:08] BOT HIT webhook request received
[2026-05-14 21:26:08] sendMessage response: {"ok":true,"result":{"message_id":8704,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793968,"text":"\ud83e\udeaa Please enter Witness #1 CNIC number."}}
[2026-05-14 21:26:11] BOT HIT webhook request received
[2026-05-14 21:26:12] sendMessage response: {"ok":true,"result":{"message_id":8706,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793972,"text":"\ud83d\udcc5 Please enter Witness #1 CNIC issue date.\n\nExample: DD/MM/YYYY"}}
[2026-05-14 21:26:14] BOT HIT webhook request received
[2026-05-14 21:26:14] sendMessage response: {"ok":true,"result":{"message_id":8708,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793974,"text":"\ud83d\udcc5 Please enter Witness #1 CNIC expiry date.\n\nExample: DD/MM/YYYY"}}
[2026-05-14 21:26:21] BOT HIT webhook request received
[2026-05-14 21:26:21] sendMessage response: {"ok":true,"result":{"message_id":8710,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793981,"text":"\ud83c\udf82 Please enter Witness #1 date of birth.\n\nExample: DD/MM/YYYY"}}
[2026-05-14 21:26:25] BOT HIT webhook request received
[2026-05-14 21:26:25] sendMessage response: {"ok":true,"result":{"message_id":8712,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793985,"text":"\ud83c\udfe0 Please enter Witness #1 complete residential address."}}
[2026-05-14 21:26:28] BOT HIT webhook request received
[2026-05-14 21:26:28] sendMessage response: {"ok":true,"result":{"message_id":8714,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793988,"text":"\ud83d\udc65 Witness #2 Information\n\nPlease enter Witness #2 first name.","entities":[{"offset":3,"length":22,"type":"bold"}]}}
[2026-05-14 21:26:30] BOT HIT webhook request received
[2026-05-14 21:26:30] sendMessage response: {"ok":true,"result":{"message_id":8716,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793990,"text":"\ud83d\udc64 Please enter Witness #2 last name."}}
[2026-05-14 21:26:32] BOT HIT webhook request received
[2026-05-14 21:26:32] sendMessage response: {"ok":true,"result":{"message_id":8718,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793992,"text":"\ud83e\udd1d Please enter relationship with Witness #2.\n\nExample: Brother, Friend, Cousin, Employer"}}
[2026-05-14 21:26:34] BOT HIT webhook request received
[2026-05-14 21:26:35] sendMessage response: {"ok":true,"result":{"message_id":8720,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793994,"text":"\ud83d\udcde Please enter Witness #2 contact number."}}
[2026-05-14 21:26:36] BOT HIT webhook request received
[2026-05-14 21:26:37] sendMessage response: {"ok":true,"result":{"message_id":8722,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793996,"text":"\ud83e\udeaa Please enter Witness #2 CNIC number."}}
[2026-05-14 21:26:38] BOT HIT webhook request received
[2026-05-14 21:26:39] sendMessage response: {"ok":true,"result":{"message_id":8724,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778793999,"text":"\ud83d\udcc5 Please enter Witness #2 CNIC issue date.\n\nExample: DD/MM/YYYY"}}
[2026-05-14 21:26:41] BOT HIT webhook request received
[2026-05-14 21:26:41] sendMessage response: {"ok":true,"result":{"message_id":8726,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794001,"text":"\ud83d\udcc5 Please enter Witness #2 CNIC expiry date.\n\nExample: DD/MM/YYYY"}}
[2026-05-14 21:26:43] BOT HIT webhook request received
[2026-05-14 21:26:44] sendMessage response: {"ok":true,"result":{"message_id":8728,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794004,"text":"\ud83c\udf82 Please enter Witness #2 date of birth.\n\nExample: DD/MM/YYYY"}}
[2026-05-14 21:26:45] BOT HIT webhook request received
[2026-05-14 21:26:45] sendMessage response: {"ok":true,"result":{"message_id":8730,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794005,"text":"\ud83c\udfe0 Please enter Witness #2 complete residential address."}}
[2026-05-14 21:26:47] BOT HIT webhook request received
[2026-05-14 21:26:48] sendMessage response: {"ok":true,"result":{"message_id":8732,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794008,"text":"\ud83d\udccb Vehicle Finance Application Review\n\n\ud83d\ude98 Vehicle Details\n\u2022 Vehicle Type: \ud83d\ude98 Car\n\u2022 Brand: Suc\n\u2022 Model: Hdhd\n\u2022 Transmission: Automatic\n\u2022 Condition: Brand New\n\n\ud83d\udcb3 Down Payment\n\u2022 Percentage: 30%\n\u2022 Source: Salary Savings\n\n\ud83d\udcbc Employment\n\u2022 Status: Business Owner\n\u2022 Monthly Income: 100\n\u2022 Company / Business: Gdhdgd\n\u2022 Duration: Less than 6 Months\n\n\ud83c\udfe0 Residence\n\u2022 Status: Own House\n\u2022 Address: Hdhdhdd\n\n\ud83d\udc65 Witness #1\n\u2022 Name: Shdhhdhs Hddhhdhd\n\u2022 Relationship: Shdhdhdh\n\u2022 Contact: Dhdhdhdh\n\u2022 CNIC: Dhdhdhdhd\n\u2022 CNIC Issue: Hdhdhdhd\n\u2022 CNIC Expiry: Dhdhhd\n\u2022 DOB: Hdhdhddh\n\u2022 Address: Hdhdhdhd\n\n\ud83d\udc65 Witness #2\n\u2022 Name: Dhdhdydyd Dhdhdhhd\n\u2022 Relationship: Hddhdhhd\n\u2022 Contact: Dhdhdhdh\n\u2022 CNIC: Hdhdhdhd\n\u2022 CNIC Issue: Hdhddhhd\n\u2022 CNIC Expiry: Hdhdhdhd\n\u2022 DOB: Dhdhdhdh\n\u2022 Address: Hdhdhdhdd\n\n\u26a0\ufe0f Please carefully review your information before submission. Incorrect or misleading information may result in application rejection or additional verification procedures.","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":42,"length":15,"type":"bold"},{"offset":161,"length":12,"type":"bold"},{"offset":221,"length":10,"type":"bold"},{"offset":343,"length":9,"type":"bold"},{"offset":396,"length":10,"type":"bold"},{"offset":581,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Submit Application","callback_data":"vf_input_4pyFIFN1Ym1pdCBBcHBsaWNhdGlvbg"}],[{"text":"\u274c Cancel Application","callback_data":"vf_input_4p2MIENhbmNlbCBBcHBsaWNhdGlvbg"}]]}}}
[2026-05-14 21:26:54] BOT HIT webhook request received
[2026-05-14 21:26:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:26:55] sendMessage response: {"ok":true,"result":{"message_id":8733,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794015,"text":"\u2705 Vehicle Finance Application Submitted Successfully\n\nDear Valued Customer,\n\nYour vehicle finance application has been successfully submitted to the FinoviaPay Accounts & Vehicle Finance Department for review and initial assessment.\n\n\ud83d\udccc Application ID: #1\n\n\ud83d\ude98 Applied Vehicle Details\n\u2022 Vehicle Type: \ud83d\ude98 Car\n\u2022 Brand: Suc\n\u2022 Model: Hdhd\n\u2022 Transmission: Automatic\n\n\ud83d\udccb Application Status:\nUnder Initial Review\n\n\ud83d\udcde Next Step\n\nOur Accounts & Vehicle Finance Department will review your selected vehicle and application details. After the initial review, our department may contact you for required supporting documents, income verification, witness confirmation, vehicle quotation/invoice, and additional compliance checks.\n\nPlease keep your registered mobile number active and ensure that the information provided in this application is accurate.\n\n\u23f3 Estimated Initial Review Time:\n2\u20135 Business Days\n\n\u26a0\ufe0f Important Notice\n\nSubmission of an application does not guarantee approval. Financing approval depends on internal verification, compliance checks, affordability assessment, and risk evaluation procedures.\n\nThank you for choosing FinoviaPay Vehicle Finance Services.","entities":[{"offset":2,"length":50,"type":"bold"},{"offset":237,"length":15,"type":"bold"},{"offset":260,"length":23,"type":"bold"},{"offset":364,"length":19,"type":"bold"},{"offset":409,"length":9,"type":"bold"},{"offset":844,"length":30,"type":"bold"},{"offset":897,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vf_input_8J-amCBWZWhpY2xlIEZpbmFuY2UgU2VydmljZXM"}]]}}}
[2026-05-14 21:27:11] BOT HIT webhook request received
[2026-05-14 21:27:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:27:16] BOT HIT webhook request received
[2026-05-14 21:27:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:27:31] BOT HIT webhook request received
[2026-05-14 21:27:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:27:32] sendMessage response: {"ok":true,"result":{"message_id":8734,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794052,"text":"\ud83d\udccb My Finance Applications\n\nNo vehicle finance application record is available in this phase.\n\nOnce the application flow is connected, your submitted requests and review history will appear here.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfe0 Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-14 21:36:47] BOT HIT webhook request received
[2026-05-14 21:36:47] sendMessage response: {"ok":true,"result":{"message_id":8736,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794607,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-14 21:36:49] BOT HIT webhook request received
[2026-05-14 21:36:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:36:50] sendMessage response: {"ok":true,"result":{"message_id":8737,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794609,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-14 21:36:57] BOT HIT webhook request received
[2026-05-14 21:36:58] sendMessage response: {"ok":true,"result":{"message_id":8739,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794618,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-14 21:37:08] BOT HIT webhook request received
[2026-05-14 21:37:08] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-05-14 21:37:08] DOB verification blocked match=no
[2026-05-14 21:37:08] DOB verification active/general match=yes user_id=5 status=active
[2026-05-14 21:37:09] sendMessage response: {"ok":true,"result":{"message_id":8741,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794628,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-14 21:37:27] BOT HIT webhook request received
[2026-05-14 21:37:27] sendMessage response: {"ok":true,"result":{"message_id":8743,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794647,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-14 21:37:28] sendMessage response: {"ok":true,"result":{"message_id":8744,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794647,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-14 21:37:30] BOT HIT webhook request received
[2026-05-14 21:37:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:37:31] sendMessage response: {"ok":true,"result":{"message_id":8745,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794650,"text":"\ud83d\ude98 Vehicle Finance Services\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nThis section allows eligible customers to review vehicle financing options, required documents, application status, and connect with the financing department through a secure banking channel.\n\nPlease select an option below.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Apply for Vehicle Finance","callback_data":"vehicle_finance_apply"}],[{"text":"\ud83d\udcc4 Required Documents","callback_data":"vehicle_finance_documents"}],[{"text":"\ud83d\udcb0 Financing Plans & Limits","callback_data":"vehicle_finance_plans_limits"}],[{"text":"\ud83d\udccb My Finance Applications","callback_data":"vehicle_finance_my_applications"}],[{"text":"\ud83d\udcca Application Status","callback_data":"vehicle_finance_status"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Financing Officer","callback_data":"vehicle_finance_officer"}],[{"text":"\u2753 Vehicle Finance Help Center","callback_data":"vehicle_finance_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-14 21:37:33] BOT HIT webhook request received
[2026-05-14 21:37:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:37:34] sendMessage response: {"ok":true,"result":{"message_id":8746,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794654,"text":"\ud83d\ude98 Vehicle Finance Application\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nBefore starting your application, please carefully review the financing requirements below.\n\n\ud83d\udccb Basic Requirements\n\n\u2022 Valid Government Issued ID Card / Passport\n\u2022 Proof of Income or Employment\n\u2022 Active Mobile Number\n\u2022 Residential Address Verification\n\u2022 Minimum Down Payment Required\n\u2022 Two Witness / References Required\n\u2022 Additional Compliance Verification May Apply\n\u2022 Physical Verification May Be Required Depending on Region\n\n\u26a0\ufe0f Important Notice\n\nSubmission of an application does not guarantee approval. All applications are reviewed according to internal compliance and financing policies.\n\nBy continuing, you confirm that you can provide the required information, agree to verification procedures, and understand the financing conditions.\n\nCan you fulfil these requirements and continue your application?","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":177,"length":18,"type":"bold"},{"offset":511,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Yes, Continue","callback_data":"vf_input_4pyFIFllcywgQ29udGludWU"}],[{"text":"\u274c Cancel Application","callback_data":"vf_input_4p2MIENhbmNlbCBBcHBsaWNhdGlvbg"}]]}}}
[2026-05-14 21:37:35] BOT HIT webhook request received
[2026-05-14 21:37:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:37:36] sendMessage response: {"ok":true,"result":{"message_id":8747,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794656,"text":"\ud83d\ude97 Vehicle Type\n\nPlease select the type of vehicle you want to finance.","entities":[{"offset":3,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Car","callback_data":"vf_input_8J-amCBDYXI"},{"text":"\ud83d\udefb SUV","callback_data":"vf_input_8J-buyBTVVY"}],[{"text":"\ud83d\ude9a Commercial Vehicle","callback_data":"vf_input_8J-amiBDb21tZXJjaWFsIFZlaGljbGU"},{"text":"\ud83c\udfcd Motorcycle","callback_data":"vf_input_8J-PjSBNb3RvcmN5Y2xl"}],[{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-14 21:37:38] BOT HIT webhook request received
[2026-05-14 21:37:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:37:39] sendMessage response: {"ok":true,"result":{"message_id":8748,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794659,"text":"\ud83c\udff7 Vehicle Brand\n\nPlease enter the vehicle brand/company name.\n\nExample: Toyota, Honda, Suzuki, Kia","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-05-14 21:37:45] BOT HIT webhook request received
[2026-05-14 21:37:46] sendMessage response: {"ok":true,"result":{"message_id":8750,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794666,"text":"\ud83d\ude98 Vehicle Model\n\nPlease enter the vehicle model.\n\nExample: Alto VXR, Civic RS, Corolla GLI","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-05-14 21:37:49] BOT HIT webhook request received
[2026-05-14 21:37:49] sendMessage response: {"ok":true,"result":{"message_id":8752,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794669,"text":"\u2699\ufe0f Transmission Type\n\nPlease select the transmission type.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Automatic","callback_data":"vf_input_QXV0b21hdGlj"},{"text":"Manual","callback_data":"vf_input_TWFudWFs"}]]}}}
[2026-05-14 21:37:50] BOT HIT webhook request received
[2026-05-14 21:37:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:37:51] sendMessage response: {"ok":true,"result":{"message_id":8753,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794671,"text":"\ud83d\ude97 Vehicle Condition\n\nPlease select vehicle condition.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Brand New","callback_data":"vf_input_QnJhbmQgTmV3"},{"text":"Used Vehicle","callback_data":"vf_input_VXNlZCBWZWhpY2xl"}]]}}}
[2026-05-14 21:37:53] BOT HIT webhook request received
[2026-05-14 21:37:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:37:53] sendMessage response: {"ok":true,"result":{"message_id":8754,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794673,"text":"\ud83d\udcb3 Down Payment Percentage\n\nVehicle financing requires a minimum down payment. Please select the percentage you can pay as a down payment.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"10%","callback_data":"vf_input_MTAl"},{"text":"20%","callback_data":"vf_input_MjAl"}],[{"text":"30%","callback_data":"vf_input_MzAl"},{"text":"40%","callback_data":"vf_input_NDAl"}],[{"text":"50%+","callback_data":"vf_input_NTAlKw"},{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-14 21:37:55] BOT HIT webhook request received
[2026-05-14 21:37:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:37:56] sendMessage response: {"ok":true,"result":{"message_id":8755,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794676,"text":"\ud83d\udcbc Down Payment Source\n\nPlease select the source of your down payment funds.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Salary Savings","callback_data":"vf_input_U2FsYXJ5IFNhdmluZ3M"},{"text":"Business Income","callback_data":"vf_input_QnVzaW5lc3MgSW5jb21l"}],[{"text":"Personal Savings","callback_data":"vf_input_UGVyc29uYWwgU2F2aW5ncw"},{"text":"Family Support","callback_data":"vf_input_RmFtaWx5IFN1cHBvcnQ"}],[{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-14 21:37:58] BOT HIT webhook request received
[2026-05-14 21:37:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:37:59] sendMessage response: {"ok":true,"result":{"message_id":8756,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794679,"text":"\ud83d\udcbc Employment Status\n\nPlease select your employment status.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Salaried Employee","callback_data":"vf_input_U2FsYXJpZWQgRW1wbG95ZWU"},{"text":"Business Owner","callback_data":"vf_input_QnVzaW5lc3MgT3duZXI"}],[{"text":"Self Employed","callback_data":"vf_input_U2VsZiBFbXBsb3llZA"},{"text":"Freelancer","callback_data":"vf_input_RnJlZWxhbmNlcg"}],[{"text":"Overseas Worker","callback_data":"vf_input_T3ZlcnNlYXMgV29ya2Vy"},{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-14 21:38:00] BOT HIT webhook request received
[2026-05-14 21:38:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:38:01] sendMessage response: {"ok":true,"result":{"message_id":8757,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794681,"text":"\ud83d\udcb0 Monthly Income\n\nPlease enter your approximate monthly income.","entities":[{"offset":3,"length":14,"type":"bold"}]}}
[2026-05-14 21:38:04] BOT HIT webhook request received
[2026-05-14 21:38:05] sendMessage response: {"ok":true,"result":{"message_id":8759,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794685,"text":"\ud83c\udfe2 Company / Business Name\n\nPlease enter your company or business name.","entities":[{"offset":3,"length":23,"type":"bold"}]}}
[2026-05-14 21:38:08] BOT HIT webhook request received
[2026-05-14 21:38:09] sendMessage response: {"ok":true,"result":{"message_id":8761,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794689,"text":"\u23f3 Employment Duration\n\nHow long have you been working in your current job/business?","entities":[{"offset":2,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Less than 6 Months","callback_data":"vf_input_TGVzcyB0aGFuIDYgTW9udGhz"},{"text":"6\u201312 Months","callback_data":"vf_input_NuKAkzEyIE1vbnRocw"}],[{"text":"1\u20133 Years","callback_data":"vf_input_MeKAkzMgWWVhcnM"},{"text":"3\u20135 Years","callback_data":"vf_input_M-KAkzUgWWVhcnM"}],[{"text":"5+ Years","callback_data":"vf_input_NSsgWWVhcnM"}]]}}}
[2026-05-14 21:38:10] BOT HIT webhook request received
[2026-05-14 21:38:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:38:11] sendMessage response: {"ok":true,"result":{"message_id":8762,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794691,"text":"\ud83c\udfe0 Residential Status\n\nPlease select your residential status.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Own House","callback_data":"vf_input_T3duIEhvdXNl"},{"text":"Rental Property","callback_data":"vf_input_UmVudGFsIFByb3BlcnR5"}],[{"text":"Family Residence","callback_data":"vf_input_RmFtaWx5IFJlc2lkZW5jZQ"},{"text":"Company Accommodation","callback_data":"vf_input_Q29tcGFueSBBY2NvbW1vZGF0aW9u"}]]}}}
[2026-05-14 21:38:13] BOT HIT webhook request received
[2026-05-14 21:38:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:38:14] sendMessage response: {"ok":true,"result":{"message_id":8763,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794694,"text":"\ud83d\udccd Residential Address\n\nPlease enter your complete residential address.","entities":[{"offset":3,"length":19,"type":"bold"}]}}
[2026-05-14 21:38:16] BOT HIT webhook request received
[2026-05-14 21:38:17] sendMessage response: {"ok":true,"result":{"message_id":8765,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794697,"text":"\ud83d\udc65 Witness / Reference Information\n\nVehicle finance applications require witness/reference information for verification and compliance purposes.\n\nOur Accounts & Verification Department may contact the provided references if required during application review.\n\nPlease enter Witness #1 first name.","entities":[{"offset":3,"length":31,"type":"bold"}]}}
[2026-05-14 21:38:20] BOT HIT webhook request received
[2026-05-14 21:38:21] sendMessage response: {"ok":true,"result":{"message_id":8767,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794701,"text":"\ud83d\udc64 Please enter Witness #1 last name."}}
[2026-05-14 21:38:22] BOT HIT webhook request received
[2026-05-14 21:38:23] sendMessage response: {"ok":true,"result":{"message_id":8769,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794703,"text":"\ud83e\udd1d Please enter relationship with Witness #1.\n\nExample: Brother, Friend, Cousin, Employer"}}
[2026-05-14 21:38:24] BOT HIT webhook request received
[2026-05-14 21:38:25] sendMessage response: {"ok":true,"result":{"message_id":8771,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794705,"text":"\ud83d\udcde Please enter Witness #1 contact number."}}
[2026-05-14 21:38:26] BOT HIT webhook request received
[2026-05-14 21:38:27] sendMessage response: {"ok":true,"result":{"message_id":8773,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794707,"text":"\ud83e\udeaa Please enter Witness #1 CNIC number."}}
[2026-05-14 21:38:28] BOT HIT webhook request received
[2026-05-14 21:38:28] sendMessage response: {"ok":true,"result":{"message_id":8775,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794708,"text":"\ud83d\udcc5 Please enter Witness #1 CNIC issue date.\n\nExample: DD/MM/YYYY"}}
[2026-05-14 21:38:30] BOT HIT webhook request received
[2026-05-14 21:38:30] sendMessage response: {"ok":true,"result":{"message_id":8777,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794710,"text":"\ud83d\udcc5 Please enter Witness #1 CNIC expiry date.\n\nExample: DD/MM/YYYY"}}
[2026-05-14 21:38:31] BOT HIT webhook request received
[2026-05-14 21:38:32] sendMessage response: {"ok":true,"result":{"message_id":8779,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794712,"text":"\ud83c\udf82 Please enter Witness #1 date of birth.\n\nExample: DD/MM/YYYY"}}
[2026-05-14 21:38:33] BOT HIT webhook request received
[2026-05-14 21:38:34] sendMessage response: {"ok":true,"result":{"message_id":8781,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794714,"text":"\ud83c\udfe0 Please enter Witness #1 complete residential address."}}
[2026-05-14 21:38:35] BOT HIT webhook request received
[2026-05-14 21:38:36] sendMessage response: {"ok":true,"result":{"message_id":8783,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794716,"text":"\ud83d\udc65 Witness #2 Information\n\nPlease enter Witness #2 first name.","entities":[{"offset":3,"length":22,"type":"bold"}]}}
[2026-05-14 21:38:37] BOT HIT webhook request received
[2026-05-14 21:38:37] sendMessage response: {"ok":true,"result":{"message_id":8785,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794717,"text":"\ud83d\udc64 Please enter Witness #2 last name."}}
[2026-05-14 21:38:39] BOT HIT webhook request received
[2026-05-14 21:38:39] sendMessage response: {"ok":true,"result":{"message_id":8787,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794719,"text":"\ud83e\udd1d Please enter relationship with Witness #2.\n\nExample: Brother, Friend, Cousin, Employer"}}
[2026-05-14 21:38:41] BOT HIT webhook request received
[2026-05-14 21:38:41] sendMessage response: {"ok":true,"result":{"message_id":8789,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794721,"text":"\ud83d\udcde Please enter Witness #2 contact number."}}
[2026-05-14 21:38:43] BOT HIT webhook request received
[2026-05-14 21:38:43] sendMessage response: {"ok":true,"result":{"message_id":8791,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794723,"text":"\ud83e\udeaa Please enter Witness #2 CNIC number."}}
[2026-05-14 21:38:45] BOT HIT webhook request received
[2026-05-14 21:38:45] sendMessage response: {"ok":true,"result":{"message_id":8793,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794725,"text":"\ud83d\udcc5 Please enter Witness #2 CNIC issue date.\n\nExample: DD/MM/YYYY"}}
[2026-05-14 21:38:46] BOT HIT webhook request received
[2026-05-14 21:38:47] sendMessage response: {"ok":true,"result":{"message_id":8795,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794727,"text":"\ud83d\udcc5 Please enter Witness #2 CNIC expiry date.\n\nExample: DD/MM/YYYY"}}
[2026-05-14 21:38:48] BOT HIT webhook request received
[2026-05-14 21:38:49] sendMessage response: {"ok":true,"result":{"message_id":8797,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794728,"text":"\ud83c\udf82 Please enter Witness #2 date of birth.\n\nExample: DD/MM/YYYY"}}
[2026-05-14 21:38:50] BOT HIT webhook request received
[2026-05-14 21:38:50] sendMessage response: {"ok":true,"result":{"message_id":8799,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794730,"text":"\ud83c\udfe0 Please enter Witness #2 complete residential address."}}
[2026-05-14 21:38:52] BOT HIT webhook request received
[2026-05-14 21:38:52] sendMessage response: {"ok":true,"result":{"message_id":8801,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794732,"text":"\ud83d\udccb Vehicle Finance Application Review\n\n\ud83d\ude98 Vehicle Details\n\u2022 Vehicle Type: \ud83d\ude98 Car\n\u2022 Brand: Suzuki\n\u2022 Model: Alto\n\u2022 Transmission: Automatic\n\u2022 Condition: Brand New\n\n\ud83d\udcb3 Down Payment\n\u2022 Percentage: 30%\n\u2022 Source: Salary Savings\n\n\ud83d\udcbc Employment\n\u2022 Status: Business Owner\n\u2022 Monthly Income: 10000\n\u2022 Company / Business: Zsi\n\u2022 Duration: Less than 6 Months\n\n\ud83c\udfe0 Residence\n\u2022 Status: Own House\n\u2022 Address: Hddhdhdhdhdhd\n\n\ud83d\udc65 Witness #1\n\u2022 Name: Hddhdhdjdjdjdj Sjsnsjd\n\u2022 Relationship: Dhhddhd\n\u2022 Contact: Dhdhdhdhhed\n\u2022 CNIC: Dbdhdhdhdh\n\u2022 CNIC Issue: Dbdhdhdhd\n\u2022 CNIC Expiry: Dhdhdhdhhe\n\u2022 DOB: Dhdhdhdhdhhe\n\u2022 Address: Dhdhdhdhdhdh\n\n\ud83d\udc65 Witness #2\n\u2022 Name: Dhdhdhdhhdhd Dhdhhddhdhe\n\u2022 Relationship: Dhdhdhdhhdhe\n\u2022 Contact: Dhdhddhee\n\u2022 CNIC: Dhdhdhehehhe\n\u2022 CNIC Issue: Dhdhdhehhe\n\u2022 CNIC Expiry: Dhdhdhdhhee\n\u2022 DOB: Dhdheheehhe\n\u2022 Address: Dhdhehehhe\n\n\u26a0\ufe0f Please carefully review your information before submission. Incorrect or misleading information may result in application rejection or additional verification procedures.","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":42,"length":15,"type":"bold"},{"offset":164,"length":12,"type":"bold"},{"offset":224,"length":10,"type":"bold"},{"offset":345,"length":9,"type":"bold"},{"offset":404,"length":10,"type":"bold"},{"offset":610,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Submit Application","callback_data":"vf_input_4pyFIFN1Ym1pdCBBcHBsaWNhdGlvbg"}],[{"text":"\u274c Cancel Application","callback_data":"vf_input_4p2MIENhbmNlbCBBcHBsaWNhdGlvbg"}]]}}}
[2026-05-14 21:38:55] BOT HIT webhook request received
[2026-05-14 21:38:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:38:56] Vehicle Finance email lookup skipped: SQLSTATE[42S22]: Column not found: 1054 Unknown column 'telegram_id' in 'WHERE'
[2026-05-14 21:38:56] Vehicle Finance submitted email skipped: customer email not found for chat_id=7851920105
[2026-05-14 21:38:56] sendMessage response: {"ok":true,"result":{"message_id":8802,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778794736,"text":"\u2705 Vehicle Finance Application Submitted Successfully\n\nDear Valued Customer,\n\nYour vehicle finance application has been successfully submitted to the FinoviaPay Accounts & Vehicle Finance Department for review and initial assessment.\n\n\ud83d\udccc Application ID: #2\n\n\ud83d\ude98 Applied Vehicle Details\n\u2022 Vehicle Type: \ud83d\ude98 Car\n\u2022 Brand: Suzuki\n\u2022 Model: Alto\n\u2022 Transmission: Automatic\n\n\ud83d\udccb Application Status:\nUnder Initial Review\n\n\ud83d\udcde Next Step\n\nOur Accounts & Vehicle Finance Department will review your selected vehicle and application details. After the initial review, our department may contact you for required supporting documents, income verification, witness confirmation, vehicle quotation/invoice, and additional compliance checks.\n\nPlease keep your registered mobile number active and ensure that the information provided in this application is accurate.\n\n\u23f3 Estimated Initial Review Time:\n2\u20135 Business Days\n\n\u26a0\ufe0f Important Notice\n\nSubmission of an application does not guarantee approval. Financing approval depends on internal verification, compliance checks, affordability assessment, and risk evaluation procedures.\n\nThank you for choosing FinoviaPay Vehicle Finance Services.","entities":[{"offset":2,"length":50,"type":"bold"},{"offset":237,"length":15,"type":"bold"},{"offset":260,"length":23,"type":"bold"},{"offset":367,"length":19,"type":"bold"},{"offset":412,"length":9,"type":"bold"},{"offset":847,"length":30,"type":"bold"},{"offset":900,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vf_input_8J-amCBWZWhpY2xlIEZpbmFuY2UgU2VydmljZXM"}]]}}}
[2026-05-14 21:45:24] BOT HIT webhook request received
[2026-05-14 21:45:25] sendMessage response: {"ok":true,"result":{"message_id":8804,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778795125,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-14 21:45:26] BOT HIT webhook request received
[2026-05-14 21:45:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:45:27] sendMessage response: {"ok":true,"result":{"message_id":8805,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778795127,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-14 21:45:35] BOT HIT webhook request received
[2026-05-14 21:45:35] sendMessage response: {"ok":true,"result":{"message_id":8807,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778795135,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-14 21:45:43] BOT HIT webhook request received
[2026-05-14 21:45:43] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-05-14 21:45:43] DOB verification blocked match=no
[2026-05-14 21:45:43] DOB verification active/general match=yes user_id=5 status=active
[2026-05-14 21:45:43] sendMessage response: {"ok":true,"result":{"message_id":8809,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778795143,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-14 21:45:58] BOT HIT webhook request received
[2026-05-14 21:45:58] sendMessage response: {"ok":true,"result":{"message_id":8811,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778795158,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-14 21:45:59] sendMessage response: {"ok":true,"result":{"message_id":8812,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778795159,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-14 21:46:01] BOT HIT webhook request received
[2026-05-14 21:46:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:46:02] sendMessage response: {"ok":true,"result":{"message_id":8813,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778795162,"text":"\ud83d\ude98 Vehicle Finance Services\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nThis section allows eligible customers to review vehicle financing options, required documents, application status, and connect with the financing department through a secure banking channel.\n\nPlease select an option below.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Apply for Vehicle Finance","callback_data":"vehicle_finance_apply"}],[{"text":"\ud83d\udcc4 Required Documents","callback_data":"vehicle_finance_documents"}],[{"text":"\ud83d\udcb0 Financing Plans & Limits","callback_data":"vehicle_finance_plans_limits"}],[{"text":"\ud83d\udccb My Finance Applications","callback_data":"vehicle_finance_my_applications"}],[{"text":"\ud83d\udcca Application Status","callback_data":"vehicle_finance_status"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Financing Officer","callback_data":"vehicle_finance_officer"}],[{"text":"\u2753 Vehicle Finance Help Center","callback_data":"vehicle_finance_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-14 21:46:04] BOT HIT webhook request received
[2026-05-14 21:46:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:46:05] sendMessage response: {"ok":true,"result":{"message_id":8814,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778795164,"text":"\ud83d\ude98 Vehicle Finance Application\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nBefore starting your application, please carefully review the financing requirements below.\n\n\ud83d\udccb Basic Requirements\n\n\u2022 Valid Government Issued ID Card / Passport\n\u2022 Proof of Income or Employment\n\u2022 Active Mobile Number\n\u2022 Residential Address Verification\n\u2022 Minimum Down Payment Required\n\u2022 Two Witness / References Required\n\u2022 Additional Compliance Verification May Apply\n\u2022 Physical Verification May Be Required Depending on Region\n\n\u26a0\ufe0f Important Notice\n\nSubmission of an application does not guarantee approval. All applications are reviewed according to internal compliance and financing policies.\n\nBy continuing, you confirm that you can provide the required information, agree to verification procedures, and understand the financing conditions.\n\nCan you fulfil these requirements and continue your application?","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":177,"length":18,"type":"bold"},{"offset":511,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Yes, Continue","callback_data":"vf_input_4pyFIFllcywgQ29udGludWU"}],[{"text":"\u274c Cancel Application","callback_data":"vf_input_4p2MIENhbmNlbCBBcHBsaWNhdGlvbg"}]]}}}
[2026-05-14 21:46:06] BOT HIT webhook request received
[2026-05-14 21:46:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:46:07] sendMessage response: {"ok":true,"result":{"message_id":8815,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778795167,"text":"\ud83d\ude97 Vehicle Type\n\nPlease select the type of vehicle you want to finance.","entities":[{"offset":3,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Car","callback_data":"vf_input_8J-amCBDYXI"},{"text":"\ud83d\udefb SUV","callback_data":"vf_input_8J-buyBTVVY"}],[{"text":"\ud83d\ude9a Commercial Vehicle","callback_data":"vf_input_8J-amiBDb21tZXJjaWFsIFZlaGljbGU"},{"text":"\ud83c\udfcd Motorcycle","callback_data":"vf_input_8J-PjSBNb3RvcmN5Y2xl"}],[{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-14 21:46:09] BOT HIT webhook request received
[2026-05-14 21:46:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:46:10] sendMessage response: {"ok":true,"result":{"message_id":8816,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778795170,"text":"\ud83c\udff7 Vehicle Brand\n\nPlease enter the vehicle brand/company name.\n\nExample: Toyota, Honda, Suzuki, Kia","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-05-14 21:46:13] BOT HIT webhook request received
[2026-05-14 21:46:13] sendMessage response: {"ok":true,"result":{"message_id":8818,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778795173,"text":"\ud83d\ude98 Vehicle Model\n\nPlease enter the vehicle model.\n\nExample: Alto VXR, Civic RS, Corolla GLI","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-05-14 21:46:14] BOT HIT webhook request received
[2026-05-14 21:46:15] sendMessage response: {"ok":true,"result":{"message_id":8820,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778795174,"text":"\u2699\ufe0f Transmission Type\n\nPlease select the transmission type.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Automatic","callback_data":"vf_input_QXV0b21hdGlj"},{"text":"Manual","callback_data":"vf_input_TWFudWFs"}]]}}}
[2026-05-14 21:46:15] BOT HIT webhook request received
[2026-05-14 21:46:16] sendMessage response: {"ok":true,"result":{"message_id":8822,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778795176,"text":"\ud83d\ude97 Vehicle Condition\n\nPlease select vehicle condition.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Brand New","callback_data":"vf_input_QnJhbmQgTmV3"},{"text":"Used Vehicle","callback_data":"vf_input_VXNlZCBWZWhpY2xl"}]]}}}
[2026-05-14 21:46:20] BOT HIT webhook request received
[2026-05-14 21:46:20] sendMessage response: {"ok":true,"result":{"message_id":8824,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778795180,"text":"\ud83d\udcb3 Down Payment Percentage\n\nVehicle financing requires a minimum down payment. Please select the percentage you can pay as a down payment.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"10%","callback_data":"vf_input_MTAl"},{"text":"20%","callback_data":"vf_input_MjAl"}],[{"text":"30%","callback_data":"vf_input_MzAl"},{"text":"40%","callback_data":"vf_input_NDAl"}],[{"text":"50%+","callback_data":"vf_input_NTAlKw"},{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-14 21:46:22] BOT HIT webhook request received
[2026-05-14 21:46:22] sendMessage response: {"ok":true,"result":{"message_id":8826,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778795182,"text":"\ud83d\udcbc Down Payment Source\n\nPlease select the source of your down payment funds.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Salary Savings","callback_data":"vf_input_U2FsYXJ5IFNhdmluZ3M"},{"text":"Business Income","callback_data":"vf_input_QnVzaW5lc3MgSW5jb21l"}],[{"text":"Personal Savings","callback_data":"vf_input_UGVyc29uYWwgU2F2aW5ncw"},{"text":"Family Support","callback_data":"vf_input_RmFtaWx5IFN1cHBvcnQ"}],[{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-14 21:46:23] BOT HIT webhook request received
[2026-05-14 21:46:24] sendMessage response: {"ok":true,"result":{"message_id":8828,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778795184,"text":"\ud83d\udcbc Employment Status\n\nPlease select your employment status.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Salaried Employee","callback_data":"vf_input_U2FsYXJpZWQgRW1wbG95ZWU"},{"text":"Business Owner","callback_data":"vf_input_QnVzaW5lc3MgT3duZXI"}],[{"text":"Self Employed","callback_data":"vf_input_U2VsZiBFbXBsb3llZA"},{"text":"Freelancer","callback_data":"vf_input_RnJlZWxhbmNlcg"}],[{"text":"Overseas Worker","callback_data":"vf_input_T3ZlcnNlYXMgV29ya2Vy"},{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-14 21:46:25] BOT HIT webhook request received
[2026-05-14 21:46:25] sendMessage response: {"ok":true,"result":{"message_id":8830,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778795185,"text":"\ud83d\udcb0 Monthly Income\n\nPlease enter your approximate monthly income.","entities":[{"offset":3,"length":14,"type":"bold"}]}}
[2026-05-14 21:46:26] BOT HIT webhook request received
[2026-05-14 21:46:27] sendMessage response: {"ok":true,"result":{"message_id":8832,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778795187,"text":"\ud83c\udfe2 Company / Business Name\n\nPlease enter your company or business name.","entities":[{"offset":3,"length":23,"type":"bold"}]}}
[2026-05-14 21:46:28] BOT HIT webhook request received
[2026-05-14 21:46:28] sendMessage response: {"ok":true,"result":{"message_id":8834,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778795188,"text":"\u23f3 Employment Duration\n\nHow long have you been working in your current job/business?","entities":[{"offset":2,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Less than 6 Months","callback_data":"vf_input_TGVzcyB0aGFuIDYgTW9udGhz"},{"text":"6\u201312 Months","callback_data":"vf_input_NuKAkzEyIE1vbnRocw"}],[{"text":"1\u20133 Years","callback_data":"vf_input_MeKAkzMgWWVhcnM"},{"text":"3\u20135 Years","callback_data":"vf_input_M-KAkzUgWWVhcnM"}],[{"text":"5+ Years","callback_data":"vf_input_NSsgWWVhcnM"}]]}}}
[2026-05-14 21:46:29] BOT HIT webhook request received
[2026-05-14 21:46:29] sendMessage response: {"ok":true,"result":{"message_id":8836,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778795189,"text":"\ud83c\udfe0 Residential Status\n\nPlease select your residential status.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Own House","callback_data":"vf_input_T3duIEhvdXNl"},{"text":"Rental Property","callback_data":"vf_input_UmVudGFsIFByb3BlcnR5"}],[{"text":"Family Residence","callback_data":"vf_input_RmFtaWx5IFJlc2lkZW5jZQ"},{"text":"Company Accommodation","callback_data":"vf_input_Q29tcGFueSBBY2NvbW1vZGF0aW9u"}]]}}}
[2026-05-14 21:46:30] BOT HIT webhook request received
[2026-05-14 21:46:31] sendMessage response: {"ok":true,"result":{"message_id":8838,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778795190,"text":"\ud83d\udccd Residential Address\n\nPlease enter your complete residential address.","entities":[{"offset":3,"length":19,"type":"bold"}]}}
[2026-05-14 21:46:31] BOT HIT webhook request received
[2026-05-14 21:46:32] sendMessage response: {"ok":true,"result":{"message_id":8840,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778795192,"text":"\ud83d\udc65 Witness / Reference Information\n\nVehicle finance applications require witness/reference information for verification and compliance purposes.\n\nOur Accounts & Verification Department may contact the provided references if required during application review.\n\nPlease enter Witness #1 first name.","entities":[{"offset":3,"length":31,"type":"bold"}]}}
[2026-05-14 21:46:32] BOT HIT webhook request received
[2026-05-14 21:46:33] sendMessage response: {"ok":true,"result":{"message_id":8842,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778795193,"text":"\ud83d\udc64 Please enter Witness #1 last name."}}
[2026-05-14 21:46:34] BOT HIT webhook request received
[2026-05-14 21:46:35] sendMessage response: {"ok":true,"result":{"message_id":8844,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778795195,"text":"\ud83e\udd1d Please enter relationship with Witness #1.\n\nExample: Brother, Friend, Cousin, Employer"}}
[2026-05-14 21:46:35] BOT HIT webhook request received
[2026-05-14 21:46:36] sendMessage response: {"ok":true,"result":{"message_id":8846,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778795196,"text":"\ud83d\udcde Please enter Witness #1 contact number."}}
[2026-05-14 21:46:37] BOT HIT webhook request received
[2026-05-14 21:46:37] sendMessage response: {"ok":true,"result":{"message_id":8848,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778795197,"text":"\ud83e\udeaa Please enter Witness #1 CNIC number."}}
[2026-05-14 21:46:38] BOT HIT webhook request received
[2026-05-14 21:46:39] sendMessage response: {"ok":true,"result":{"message_id":8850,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778795198,"text":"\ud83d\udcc5 Please enter Witness #1 CNIC issue date.\n\nExample: DD/MM/YYYY"}}
[2026-05-14 21:46:39] BOT HIT webhook request received
[2026-05-14 21:46:40] sendMessage response: {"ok":true,"result":{"message_id":8852,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778795200,"text":"\ud83d\udcc5 Please enter Witness #1 CNIC expiry date.\n\nExample: DD/MM/YYYY"}}
[2026-05-14 21:46:41] BOT HIT webhook request received
[2026-05-14 21:46:41] sendMessage response: {"ok":true,"result":{"message_id":8854,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778795201,"text":"\ud83c\udf82 Please enter Witness #1 date of birth.\n\nExample: DD/MM/YYYY"}}
[2026-05-14 21:46:42] BOT HIT webhook request received
[2026-05-14 21:46:43] sendMessage response: {"ok":true,"result":{"message_id":8856,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778795203,"text":"\ud83c\udfe0 Please enter Witness #1 complete residential address."}}
[2026-05-14 21:46:44] BOT HIT webhook request received
[2026-05-14 21:46:44] sendMessage response: {"ok":true,"result":{"message_id":8858,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778795204,"text":"\ud83d\udc65 Witness #2 Information\n\nPlease enter Witness #2 first name.","entities":[{"offset":3,"length":22,"type":"bold"}]}}
[2026-05-14 21:46:46] BOT HIT webhook request received
[2026-05-14 21:46:46] sendMessage response: {"ok":true,"result":{"message_id":8860,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778795206,"text":"\ud83d\udc64 Please enter Witness #2 last name."}}
[2026-05-14 21:46:47] BOT HIT webhook request received
[2026-05-14 21:46:48] sendMessage response: {"ok":true,"result":{"message_id":8862,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778795208,"text":"\ud83e\udd1d Please enter relationship with Witness #2.\n\nExample: Brother, Friend, Cousin, Employer"}}
[2026-05-14 21:46:51] BOT HIT webhook request received
[2026-05-14 21:46:52] sendMessage response: {"ok":true,"result":{"message_id":8864,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778795211,"text":"\ud83d\udcde Please enter Witness #2 contact number."}}
[2026-05-14 21:46:55] BOT HIT webhook request received
[2026-05-14 21:46:56] sendMessage response: {"ok":true,"result":{"message_id":8866,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778795215,"text":"\ud83e\udeaa Please enter Witness #2 CNIC number."}}
[2026-05-14 21:46:58] BOT HIT webhook request received
[2026-05-14 21:46:58] sendMessage response: {"ok":true,"result":{"message_id":8868,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778795218,"text":"\ud83d\udcc5 Please enter Witness #2 CNIC issue date.\n\nExample: DD/MM/YYYY"}}
[2026-05-14 21:47:01] BOT HIT webhook request received
[2026-05-14 21:47:01] sendMessage response: {"ok":true,"result":{"message_id":8870,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778795221,"text":"\ud83d\udcc5 Please enter Witness #2 CNIC expiry date.\n\nExample: DD/MM/YYYY"}}
[2026-05-14 21:47:03] BOT HIT webhook request received
[2026-05-14 21:47:04] sendMessage response: {"ok":true,"result":{"message_id":8872,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778795224,"text":"\ud83c\udf82 Please enter Witness #2 date of birth.\n\nExample: DD/MM/YYYY"}}
[2026-05-14 21:47:09] BOT HIT webhook request received
[2026-05-14 21:47:09] sendMessage response: {"ok":true,"result":{"message_id":8874,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778795229,"text":"\ud83c\udfe0 Please enter Witness #2 complete residential address."}}
[2026-05-14 21:47:11] BOT HIT webhook request received
[2026-05-14 21:47:11] sendMessage response: {"ok":true,"result":{"message_id":8876,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778795231,"text":"\ud83d\udccb Vehicle Finance Application Review\n\n\ud83d\ude98 Vehicle Details\n\u2022 Vehicle Type: \ud83d\ude98 Car\n\u2022 Brand: Dhhddvhd\n\u2022 Model: Dbdbdhhd\n\u2022 Transmission: Dbdbdbdhd\n\u2022 Condition: Dhdh\n\n\ud83d\udcb3 Down Payment\n\u2022 Percentage: Hddhhd\n\u2022 Source: Hdhdhd\n\n\ud83d\udcbc Employment\n\u2022 Status: Dhdhdhd\n\u2022 Monthly Income: Hdhdhdd\n\u2022 Company / Business: Dhdhd\n\u2022 Duration: Dbdhdh\n\n\ud83c\udfe0 Residence\n\u2022 Status: Dhdhd\n\u2022 Address: Dhdhdh\n\n\ud83d\udc65 Witness #1\n\u2022 Name: Dhdhdh Hdhdd\n\u2022 Relationship: Dhdhdhd\n\u2022 Contact: Dhdhd\n\u2022 CNIC: Dhdhdhd\n\u2022 CNIC Issue: Dhdhd\n\u2022 CNIC Expiry: Dhdh\n\u2022 DOB: Dhdhhd\n\u2022 Address: Hdhdhd\n\n\ud83d\udc65 Witness #2\n\u2022 Name: Dhdhdh Dhdhhd\n\u2022 Relationship: Dhdhdh\n\u2022 Contact: Dhdhdh\n\u2022 CNIC: Hddhhd\n\u2022 CNIC Issue: Hddhhd\n\u2022 CNIC Expiry: Hdhdhd\n\u2022 DOB: Dydhd\n\u2022 Address: Hddhdh\n\n\u26a0\ufe0f Please carefully review your information before submission. Incorrect or misleading information may result in application rejection or additional verification procedures.","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":42,"length":15,"type":"bold"},{"offset":165,"length":12,"type":"bold"},{"offset":220,"length":10,"type":"bold"},{"offset":326,"length":9,"type":"bold"},{"offset":374,"length":10,"type":"bold"},{"offset":539,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Submit Application","callback_data":"vf_input_4pyFIFN1Ym1pdCBBcHBsaWNhdGlvbg"}],[{"text":"\u274c Cancel Application","callback_data":"vf_input_4p2MIENhbmNlbCBBcHBsaWNhdGlvbg"}]]}}}
[2026-05-14 21:47:15] BOT HIT webhook request received
[2026-05-14 21:47:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-14 21:47:15] Vehicle Finance submitted email not found for chat_id=7851920105 user_id=0
[2026-05-14 21:47:15] Vehicle Finance submitted email skipped: customer email not found for chat_id=7851920105
[2026-05-14 21:47:16] sendMessage response: {"ok":true,"result":{"message_id":8877,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778795236,"text":"\u2705 Vehicle Finance Application Submitted Successfully\n\nDear Valued Customer,\n\nYour vehicle finance application has been successfully submitted to the FinoviaPay Accounts & Vehicle Finance Department for review and initial assessment.\n\n\ud83d\udccc Application ID: #3\n\n\ud83d\ude98 Applied Vehicle Details\n\u2022 Vehicle Type: \ud83d\ude98 Car\n\u2022 Brand: Dhhddvhd\n\u2022 Model: Dbdbdhhd\n\u2022 Transmission: Dbdbdbdhd\n\n\ud83d\udccb Application Status:\nUnder Initial Review\n\n\ud83d\udcde Next Step\n\nOur Accounts & Vehicle Finance Department will review your selected vehicle and application details. After the initial review, our department may contact you for required supporting documents, income verification, witness confirmation, vehicle quotation/invoice, and additional compliance checks.\n\nPlease keep your registered mobile number active and ensure that the information provided in this application is accurate.\n\n\u23f3 Estimated Initial Review Time:\n2\u20135 Business Days\n\n\u26a0\ufe0f Important Notice\n\nSubmission of an application does not guarantee approval. Financing approval depends on internal verification, compliance checks, affordability assessment, and risk evaluation procedures.\n\nThank you for choosing FinoviaPay Vehicle Finance Services.","entities":[{"offset":2,"length":50,"type":"bold"},{"offset":237,"length":15,"type":"bold"},{"offset":260,"length":23,"type":"bold"},{"offset":373,"length":19,"type":"bold"},{"offset":418,"length":9,"type":"bold"},{"offset":853,"length":30,"type":"bold"},{"offset":906,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vf_input_8J-amCBWZWhpY2xlIEZpbmFuY2UgU2VydmljZXM"}]]}}}
[2026-05-15 05:53:57] BOT HIT webhook request received
[2026-05-15 05:53:57] sendMessage response: {"ok":true,"result":{"message_id":8879,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778824437,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-15 05:53:59] BOT HIT webhook request received
[2026-05-15 05:53:59] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 05:54:00] sendMessage response: {"ok":true,"result":{"message_id":8880,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778824440,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-15 05:54:08] BOT HIT webhook request received
[2026-05-15 05:54:08] sendMessage response: {"ok":true,"result":{"message_id":8882,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778824448,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-15 05:54:13] BOT HIT webhook request received
[2026-05-15 05:54:13] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-05-15 05:54:13] DOB verification blocked match=no
[2026-05-15 05:54:13] DOB verification active/general match=yes user_id=5 status=active
[2026-05-15 05:54:13] sendMessage response: {"ok":true,"result":{"message_id":8884,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778824453,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-15 05:54:29] BOT HIT webhook request received
[2026-05-15 05:54:30] sendMessage response: {"ok":true,"result":{"message_id":8886,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778824470,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-15 05:54:30] sendMessage response: {"ok":true,"result":{"message_id":8887,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778824470,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-15 05:54:33] BOT HIT webhook request received
[2026-05-15 05:54:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 05:54:33] sendMessage response: {"ok":true,"result":{"message_id":8888,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778824473,"text":"\ud83d\ude98 Vehicle Finance Services\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nThis section allows eligible customers to review vehicle financing options, required documents, application status, and connect with the financing department through a secure banking channel.\n\nPlease select an option below.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Apply for Vehicle Finance","callback_data":"vehicle_finance_apply"}],[{"text":"\ud83d\udcc4 Required Documents","callback_data":"vehicle_finance_documents"}],[{"text":"\ud83d\udcb0 Financing Plans & Limits","callback_data":"vehicle_finance_plans_limits"}],[{"text":"\ud83d\udccb My Finance Applications","callback_data":"vehicle_finance_my_applications"}],[{"text":"\ud83d\udcca Application Status","callback_data":"vehicle_finance_status"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Financing Officer","callback_data":"vehicle_finance_officer"}],[{"text":"\u2753 Vehicle Finance Help Center","callback_data":"vehicle_finance_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-15 05:54:35] BOT HIT webhook request received
[2026-05-15 05:54:35] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 05:54:36] sendMessage response: {"ok":true,"result":{"message_id":8889,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778824476,"text":"\ud83d\ude98 Vehicle Finance Application\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nBefore starting your application, please carefully review the financing requirements below.\n\n\ud83d\udccb Basic Requirements\n\n\u2022 Valid Government Issued ID Card / Passport\n\u2022 Proof of Income or Employment\n\u2022 Active Mobile Number\n\u2022 Residential Address Verification\n\u2022 Minimum Down Payment Required\n\u2022 Two Witness / References Required\n\u2022 Additional Compliance Verification May Apply\n\u2022 Physical Verification May Be Required Depending on Region\n\n\u26a0\ufe0f Important Notice\n\nSubmission of an application does not guarantee approval. All applications are reviewed according to internal compliance and financing policies.\n\nBy continuing, you confirm that you can provide the required information, agree to verification procedures, and understand the financing conditions.\n\nCan you fulfil these requirements and continue your application?","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":177,"length":18,"type":"bold"},{"offset":511,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Yes, Continue","callback_data":"vf_input_4pyFIFllcywgQ29udGludWU"}],[{"text":"\u274c Cancel Application","callback_data":"vf_input_4p2MIENhbmNlbCBBcHBsaWNhdGlvbg"}]]}}}
[2026-05-15 05:54:37] BOT HIT webhook request received
[2026-05-15 05:54:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 05:54:38] sendMessage response: {"ok":true,"result":{"message_id":8890,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778824478,"text":"\ud83d\ude97 Vehicle Type\n\nPlease select the type of vehicle you want to finance.","entities":[{"offset":3,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Car","callback_data":"vf_input_8J-amCBDYXI"},{"text":"\ud83d\udefb SUV","callback_data":"vf_input_8J-buyBTVVY"}],[{"text":"\ud83d\ude9a Commercial Vehicle","callback_data":"vf_input_8J-amiBDb21tZXJjaWFsIFZlaGljbGU"},{"text":"\ud83c\udfcd Motorcycle","callback_data":"vf_input_8J-PjSBNb3RvcmN5Y2xl"}],[{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 05:54:39] BOT HIT webhook request received
[2026-05-15 05:54:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 05:54:40] sendMessage response: {"ok":true,"result":{"message_id":8891,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778824480,"text":"\ud83c\udff7 Vehicle Brand\n\nPlease enter the vehicle brand/company name.\n\nExample: Toyota, Honda, Suzuki, Kia","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-05-15 05:58:38] BOT HIT webhook request received
[2026-05-15 05:58:39] sendMessage response: {"ok":true,"result":{"message_id":8893,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778824719,"text":"\ud83d\ude98 Vehicle Model\n\nPlease enter the vehicle model.\n\nExample: Alto VXR, Civic RS, Corolla GLI","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-05-15 05:58:42] BOT HIT webhook request received
[2026-05-15 05:58:42] sendMessage response: {"ok":true,"result":{"message_id":8895,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778824722,"text":"\u2699\ufe0f Transmission Type\n\nPlease select the transmission type.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Automatic","callback_data":"vf_input_QXV0b21hdGlj"},{"text":"Manual","callback_data":"vf_input_TWFudWFs"}]]}}}
[2026-05-15 05:58:51] BOT HIT webhook request received
[2026-05-15 05:58:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 05:58:52] sendMessage response: {"ok":true,"result":{"message_id":8896,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778824732,"text":"\ud83d\ude97 Vehicle Condition\n\nPlease select vehicle condition.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Brand New","callback_data":"vf_input_QnJhbmQgTmV3"},{"text":"Used Vehicle","callback_data":"vf_input_VXNlZCBWZWhpY2xl"}]]}}}
[2026-05-15 05:58:54] BOT HIT webhook request received
[2026-05-15 05:58:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 05:58:55] sendMessage response: {"ok":true,"result":{"message_id":8897,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778824735,"text":"\ud83d\udcb3 Down Payment Percentage\n\nVehicle financing requires a minimum down payment. Please select the percentage you can pay as a down payment.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"10%","callback_data":"vf_input_MTAl"},{"text":"20%","callback_data":"vf_input_MjAl"}],[{"text":"30%","callback_data":"vf_input_MzAl"},{"text":"40%","callback_data":"vf_input_NDAl"}],[{"text":"50%+","callback_data":"vf_input_NTAlKw"},{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 05:59:05] BOT HIT webhook request received
[2026-05-15 05:59:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 05:59:06] sendMessage response: {"ok":true,"result":{"message_id":8898,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778824745,"text":"\ud83d\udcbc Down Payment Source\n\nPlease select the source of your down payment funds.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Salary Savings","callback_data":"vf_input_U2FsYXJ5IFNhdmluZ3M"},{"text":"Business Income","callback_data":"vf_input_QnVzaW5lc3MgSW5jb21l"}],[{"text":"Personal Savings","callback_data":"vf_input_UGVyc29uYWwgU2F2aW5ncw"},{"text":"Family Support","callback_data":"vf_input_RmFtaWx5IFN1cHBvcnQ"}],[{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 05:59:09] BOT HIT webhook request received
[2026-05-15 05:59:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 05:59:10] sendMessage response: {"ok":true,"result":{"message_id":8899,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778824750,"text":"\ud83d\udcbc Employment Status\n\nPlease select your employment status.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Salaried Employee","callback_data":"vf_input_U2FsYXJpZWQgRW1wbG95ZWU"},{"text":"Business Owner","callback_data":"vf_input_QnVzaW5lc3MgT3duZXI"}],[{"text":"Self Employed","callback_data":"vf_input_U2VsZiBFbXBsb3llZA"},{"text":"Freelancer","callback_data":"vf_input_RnJlZWxhbmNlcg"}],[{"text":"Overseas Worker","callback_data":"vf_input_T3ZlcnNlYXMgV29ya2Vy"},{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 05:59:12] BOT HIT webhook request received
[2026-05-15 05:59:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 05:59:13] sendMessage response: {"ok":true,"result":{"message_id":8900,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778824753,"text":"\ud83d\udcb0 Monthly Income\n\nPlease enter your approximate monthly income.","entities":[{"offset":3,"length":14,"type":"bold"}]}}
[2026-05-15 05:59:16] BOT HIT webhook request received
[2026-05-15 05:59:17] sendMessage response: {"ok":true,"result":{"message_id":8902,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778824757,"text":"\ud83c\udfe2 Company / Business Name\n\nPlease enter your company or business name.","entities":[{"offset":3,"length":23,"type":"bold"}]}}
[2026-05-15 05:59:21] BOT HIT webhook request received
[2026-05-15 05:59:22] sendMessage response: {"ok":true,"result":{"message_id":8904,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778824762,"text":"\u23f3 Employment Duration\n\nHow long have you been working in your current job/business?","entities":[{"offset":2,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Less than 6 Months","callback_data":"vf_input_TGVzcyB0aGFuIDYgTW9udGhz"},{"text":"6\u201312 Months","callback_data":"vf_input_NuKAkzEyIE1vbnRocw"}],[{"text":"1\u20133 Years","callback_data":"vf_input_MeKAkzMgWWVhcnM"},{"text":"3\u20135 Years","callback_data":"vf_input_M-KAkzUgWWVhcnM"}],[{"text":"5+ Years","callback_data":"vf_input_NSsgWWVhcnM"}]]}}}
[2026-05-15 05:59:24] BOT HIT webhook request received
[2026-05-15 05:59:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 05:59:24] sendMessage response: {"ok":true,"result":{"message_id":8905,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778824764,"text":"\ud83c\udfe0 Residential Status\n\nPlease select your residential status.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Own House","callback_data":"vf_input_T3duIEhvdXNl"},{"text":"Rental Property","callback_data":"vf_input_UmVudGFsIFByb3BlcnR5"}],[{"text":"Family Residence","callback_data":"vf_input_RmFtaWx5IFJlc2lkZW5jZQ"},{"text":"Company Accommodation","callback_data":"vf_input_Q29tcGFueSBBY2NvbW1vZGF0aW9u"}]]}}}
[2026-05-15 05:59:26] BOT HIT webhook request received
[2026-05-15 05:59:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 05:59:27] sendMessage response: {"ok":true,"result":{"message_id":8906,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778824767,"text":"\ud83d\udccd Residential Address\n\nPlease enter your complete residential address.","entities":[{"offset":3,"length":19,"type":"bold"}]}}
[2026-05-15 05:59:37] BOT HIT webhook request received
[2026-05-15 05:59:37] sendMessage response: {"ok":true,"result":{"message_id":8908,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778824777,"text":"\ud83d\udc65 Witness / Reference Information\n\nVehicle finance applications require witness/reference information for verification and compliance purposes.\n\nOur Accounts & Verification Department may contact the provided references if required during application review.\n\nPlease enter Witness #1 first name.","entities":[{"offset":3,"length":31,"type":"bold"}]}}
[2026-05-15 05:59:51] BOT HIT webhook request received
[2026-05-15 05:59:52] sendMessage response: {"ok":true,"result":{"message_id":8910,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778824792,"text":"\ud83d\udc64 Please enter Witness #1 last name."}}
[2026-05-15 05:59:59] BOT HIT webhook request received
[2026-05-15 05:59:59] sendMessage response: {"ok":true,"result":{"message_id":8912,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778824799,"text":"\ud83e\udd1d Please enter relationship with Witness #1.\n\nExample: Brother, Friend, Cousin, Employer"}}
[2026-05-15 06:00:04] BOT HIT webhook request received
[2026-05-15 06:00:05] sendMessage response: {"ok":true,"result":{"message_id":8914,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778824805,"text":"\ud83d\udcde Please enter Witness #1 contact number."}}
[2026-05-15 06:00:08] BOT HIT webhook request received
[2026-05-15 06:00:08] sendMessage response: {"ok":true,"result":{"message_id":8916,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778824808,"text":"\ud83e\udeaa Please enter Witness #1 CNIC number."}}
[2026-05-15 06:00:12] BOT HIT webhook request received
[2026-05-15 06:00:13] sendMessage response: {"ok":true,"result":{"message_id":8918,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778824813,"text":"\ud83d\udcc5 Please enter Witness #1 CNIC issue date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 06:00:16] BOT HIT webhook request received
[2026-05-15 06:00:17] sendMessage response: {"ok":true,"result":{"message_id":8920,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778824817,"text":"\ud83d\udcc5 Please enter Witness #1 CNIC expiry date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 06:00:18] BOT HIT webhook request received
[2026-05-15 06:00:19] sendMessage response: {"ok":true,"result":{"message_id":8922,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778824819,"text":"\ud83c\udf82 Please enter Witness #1 date of birth.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 06:00:21] BOT HIT webhook request received
[2026-05-15 06:00:21] sendMessage response: {"ok":true,"result":{"message_id":8924,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778824821,"text":"\ud83c\udfe0 Please enter Witness #1 complete residential address."}}
[2026-05-15 06:00:24] BOT HIT webhook request received
[2026-05-15 06:00:25] sendMessage response: {"ok":true,"result":{"message_id":8926,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778824825,"text":"\ud83d\udc65 Witness #2 Information\n\nPlease enter Witness #2 first name.","entities":[{"offset":3,"length":22,"type":"bold"}]}}
[2026-05-15 06:00:27] BOT HIT webhook request received
[2026-05-15 06:00:28] sendMessage response: {"ok":true,"result":{"message_id":8928,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778824828,"text":"\ud83d\udc64 Please enter Witness #2 last name."}}
[2026-05-15 06:00:29] BOT HIT webhook request received
[2026-05-15 06:00:30] sendMessage response: {"ok":true,"result":{"message_id":8930,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778824830,"text":"\ud83e\udd1d Please enter relationship with Witness #2.\n\nExample: Brother, Friend, Cousin, Employer"}}
[2026-05-15 06:00:31] BOT HIT webhook request received
[2026-05-15 06:00:32] sendMessage response: {"ok":true,"result":{"message_id":8932,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778824832,"text":"\ud83d\udcde Please enter Witness #2 contact number."}}
[2026-05-15 06:00:33] BOT HIT webhook request received
[2026-05-15 06:00:34] sendMessage response: {"ok":true,"result":{"message_id":8934,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778824834,"text":"\ud83e\udeaa Please enter Witness #2 CNIC number."}}
[2026-05-15 06:00:35] BOT HIT webhook request received
[2026-05-15 06:00:35] sendMessage response: {"ok":true,"result":{"message_id":8936,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778824835,"text":"\ud83d\udcc5 Please enter Witness #2 CNIC issue date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 06:00:49] BOT HIT webhook request received
[2026-05-15 06:00:49] sendMessage response: {"ok":true,"result":{"message_id":8938,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778824849,"text":"\ud83d\udcc5 Please enter Witness #2 CNIC expiry date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 06:00:55] BOT HIT webhook request received
[2026-05-15 06:00:55] sendMessage response: {"ok":true,"result":{"message_id":8940,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778824855,"text":"\ud83c\udf82 Please enter Witness #2 date of birth.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 06:00:59] BOT HIT webhook request received
[2026-05-15 06:01:00] sendMessage response: {"ok":true,"result":{"message_id":8942,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778824860,"text":"\ud83c\udfe0 Please enter Witness #2 complete residential address."}}
[2026-05-15 06:01:05] BOT HIT webhook request received
[2026-05-15 06:01:05] sendMessage response: {"ok":true,"result":{"message_id":8944,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778824865,"text":"\ud83d\udccb Vehicle Finance Application Review\n\n\ud83d\ude98 Vehicle Details\n\u2022 Vehicle Type: \ud83d\ude98 Car\n\u2022 Brand: Suzuki\n\u2022 Model: Alto\n\u2022 Transmission: Automatic\n\u2022 Condition: Brand New\n\n\ud83d\udcb3 Down Payment\n\u2022 Percentage: 30%\n\u2022 Source: Business Income\n\n\ud83d\udcbc Employment\n\u2022 Status: Business Owner\n\u2022 Monthly Income: 1000\n\u2022 Company / Business: Alcod\n\u2022 Duration: 6\u201312 Months\n\n\ud83c\udfe0 Residence\n\u2022 Status: Rental Property\n\u2022 Address: Paksi Gujranwala Gujranwala\n\n\ud83d\udc65 Witness #1\n\u2022 Name: Witness 1 Witness 1\n\u2022 Relationship: Em\n\u2022 Contact: Hsshsh\n\u2022 CNIC: 34101\n\u2022 CNIC Issue: 111111\n\u2022 CNIC Expiry: 1111\n\u2022 DOB: 1111\n\u2022 Address: Hdhddh\n\n\ud83d\udc65 Witness #2\n\u2022 Name: Ueeue Hddhehe\n\u2022 Relationship: Hddheh\n\u2022 Contact: Dhdhehe\n\u2022 CNIC: Hdhdhe\n\u2022 CNIC Issue: Ydeyey\n\u2022 CNIC Expiry: Ueehhd\n\u2022 DOB: Udhddh\n\u2022 Address: Eheheh\n\n\u26a0\ufe0f Please carefully review your information before submission. Incorrect or misleading information may result in application rejection or additional verification procedures.","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":42,"length":15,"type":"bold"},{"offset":164,"length":12,"type":"bold"},{"offset":225,"length":10,"type":"bold"},{"offset":340,"length":9,"type":"bold"},{"offset":419,"length":10,"type":"bold"},{"offset":584,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Submit Application","callback_data":"vf_input_4pyFIFN1Ym1pdCBBcHBsaWNhdGlvbg"}],[{"text":"\u274c Cancel Application","callback_data":"vf_input_4p2MIENhbmNlbCBBcHBsaWNhdGlvbg"}]]}}}
[2026-05-15 06:01:07] BOT HIT webhook request received
[2026-05-15 06:01:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 06:01:07] Vehicle Finance submitted email not found for chat_id=7851920105 user_id=0
[2026-05-15 06:01:07] Vehicle Finance submitted email skipped: customer email not found for chat_id=7851920105
[2026-05-15 06:01:07] Vehicle Finance Apply submit error: vfApplySubmittedMessage(): Argument #3 ($emailResult) must be of type array, bool given, called in /home/finoasgu/telebot.finoviapay.com/vehicle_finance_apply.php on line 801
[2026-05-15 06:01:08] sendMessage response: {"ok":true,"result":{"message_id":8945,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778824868,"text":"\u26a0\ufe0f Submission Error\n\nWe were unable to submit your vehicle finance application at this time. Please try again or contact support.","entities":[{"offset":3,"length":16,"type":"bold"}]}}
[2026-05-15 06:08:35] BOT HIT webhook request received
[2026-05-15 06:08:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 06:08:42] BOT HIT webhook request received
[2026-05-15 06:08:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 06:08:58] BOT HIT webhook request received
[2026-05-15 06:08:59] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 06:09:20] BOT HIT webhook request received
[2026-05-15 06:09:20] sendMessage response: {"ok":true,"result":{"message_id":8947,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778825360,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-15 06:09:21] BOT HIT webhook request received
[2026-05-15 06:09:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 06:09:22] sendMessage response: {"ok":true,"result":{"message_id":8948,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778825362,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-15 06:09:47] BOT HIT webhook request received
[2026-05-15 06:09:47] sendMessage response: {"ok":true,"result":{"message_id":8950,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778825387,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-15 06:10:08] BOT HIT webhook request received
[2026-05-15 06:10:08] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-05-15 06:10:08] DOB verification blocked match=no
[2026-05-15 06:10:08] DOB verification active/general match=yes user_id=5 status=active
[2026-05-15 06:10:15] sendMessage response: {"ok":true,"result":{"message_id":8952,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778825415,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-15 06:10:36] BOT HIT webhook request received
[2026-05-15 06:10:36] sendMessage response: {"ok":true,"result":{"message_id":8954,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778825436,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-15 06:10:37] sendMessage response: {"ok":true,"result":{"message_id":8955,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778825437,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-15 06:10:39] BOT HIT webhook request received
[2026-05-15 06:10:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 06:10:40] sendMessage response: {"ok":true,"result":{"message_id":8956,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778825440,"text":"\ud83d\ude98 Vehicle Finance Services\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nThis section allows eligible customers to review vehicle financing options, required documents, application status, and connect with the financing department through a secure banking channel.\n\nPlease select an option below.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Apply for Vehicle Finance","callback_data":"vehicle_finance_apply"}],[{"text":"\ud83d\udcc4 Required Documents","callback_data":"vehicle_finance_documents"}],[{"text":"\ud83d\udcb0 Financing Plans & Limits","callback_data":"vehicle_finance_plans_limits"}],[{"text":"\ud83d\udccb My Finance Applications","callback_data":"vehicle_finance_my_applications"}],[{"text":"\ud83d\udcca Application Status","callback_data":"vehicle_finance_status"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Financing Officer","callback_data":"vehicle_finance_officer"}],[{"text":"\u2753 Vehicle Finance Help Center","callback_data":"vehicle_finance_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-15 06:10:42] BOT HIT webhook request received
[2026-05-15 06:10:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 06:10:43] sendMessage response: {"ok":true,"result":{"message_id":8957,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778825443,"text":"\ud83d\ude98 Vehicle Finance Application\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nBefore starting your application, please carefully review the financing requirements below.\n\n\ud83d\udccb Basic Requirements\n\n\u2022 Valid Government Issued ID Card / Passport\n\u2022 Proof of Income or Employment\n\u2022 Active Mobile Number\n\u2022 Residential Address Verification\n\u2022 Minimum Down Payment Required\n\u2022 Two Witness / References Required\n\u2022 Additional Compliance Verification May Apply\n\u2022 Physical Verification May Be Required Depending on Region\n\n\u26a0\ufe0f Important Notice\n\nSubmission of an application does not guarantee approval. All applications are reviewed according to internal compliance and financing policies.\n\nBy continuing, you confirm that you can provide the required information, agree to verification procedures, and understand the financing conditions.\n\nCan you fulfil these requirements and continue your application?","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":177,"length":18,"type":"bold"},{"offset":511,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Yes, Continue","callback_data":"vf_input_4pyFIFllcywgQ29udGludWU"}],[{"text":"\u274c Cancel Application","callback_data":"vf_input_4p2MIENhbmNlbCBBcHBsaWNhdGlvbg"}]]}}}
[2026-05-15 06:10:45] BOT HIT webhook request received
[2026-05-15 06:10:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 06:10:46] sendMessage response: {"ok":true,"result":{"message_id":8958,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778825446,"text":"\ud83d\ude97 Vehicle Type\n\nPlease select the type of vehicle you want to finance.","entities":[{"offset":3,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Car","callback_data":"vf_input_8J-amCBDYXI"},{"text":"\ud83d\udefb SUV","callback_data":"vf_input_8J-buyBTVVY"}],[{"text":"\ud83d\ude9a Commercial Vehicle","callback_data":"vf_input_8J-amiBDb21tZXJjaWFsIFZlaGljbGU"},{"text":"\ud83c\udfcd Motorcycle","callback_data":"vf_input_8J-PjSBNb3RvcmN5Y2xl"}],[{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 06:10:47] BOT HIT webhook request received
[2026-05-15 06:10:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 06:10:48] sendMessage response: {"ok":true,"result":{"message_id":8959,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778825448,"text":"\ud83c\udff7 Vehicle Brand\n\nPlease enter the vehicle brand/company name.\n\nExample: Toyota, Honda, Suzuki, Kia","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-05-15 06:10:51] BOT HIT webhook request received
[2026-05-15 06:10:51] sendMessage response: {"ok":true,"result":{"message_id":8961,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778825451,"text":"\ud83d\ude98 Vehicle Model\n\nPlease enter the vehicle model.\n\nExample: Alto VXR, Civic RS, Corolla GLI","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-05-15 06:10:54] BOT HIT webhook request received
[2026-05-15 06:10:54] sendMessage response: {"ok":true,"result":{"message_id":8963,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778825454,"text":"\u2699\ufe0f Transmission Type\n\nPlease select the transmission type.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Automatic","callback_data":"vf_input_QXV0b21hdGlj"},{"text":"Manual","callback_data":"vf_input_TWFudWFs"}]]}}}
[2026-05-15 06:10:57] BOT HIT webhook request received
[2026-05-15 06:10:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 06:10:58] sendMessage response: {"ok":true,"result":{"message_id":8964,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778825458,"text":"\ud83d\ude97 Vehicle Condition\n\nPlease select vehicle condition.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Brand New","callback_data":"vf_input_QnJhbmQgTmV3"},{"text":"Used Vehicle","callback_data":"vf_input_VXNlZCBWZWhpY2xl"}]]}}}
[2026-05-15 06:11:02] BOT HIT webhook request received
[2026-05-15 06:11:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 06:11:02] sendMessage response: {"ok":true,"result":{"message_id":8965,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778825462,"text":"\ud83d\udcb3 Down Payment Percentage\n\nVehicle financing requires a minimum down payment. Please select the percentage you can pay as a down payment.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"10%","callback_data":"vf_input_MTAl"},{"text":"20%","callback_data":"vf_input_MjAl"}],[{"text":"30%","callback_data":"vf_input_MzAl"},{"text":"40%","callback_data":"vf_input_NDAl"}],[{"text":"50%+","callback_data":"vf_input_NTAlKw"},{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 06:11:04] BOT HIT webhook request received
[2026-05-15 06:11:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 06:11:05] sendMessage response: {"ok":true,"result":{"message_id":8966,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778825465,"text":"\ud83d\udcbc Down Payment Source\n\nPlease select the source of your down payment funds.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Salary Savings","callback_data":"vf_input_U2FsYXJ5IFNhdmluZ3M"},{"text":"Business Income","callback_data":"vf_input_QnVzaW5lc3MgSW5jb21l"}],[{"text":"Personal Savings","callback_data":"vf_input_UGVyc29uYWwgU2F2aW5ncw"},{"text":"Family Support","callback_data":"vf_input_RmFtaWx5IFN1cHBvcnQ"}],[{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 06:11:07] BOT HIT webhook request received
[2026-05-15 06:11:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 06:11:08] sendMessage response: {"ok":true,"result":{"message_id":8967,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778825468,"text":"\ud83d\udcbc Employment Status\n\nPlease select your employment status.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Salaried Employee","callback_data":"vf_input_U2FsYXJpZWQgRW1wbG95ZWU"},{"text":"Business Owner","callback_data":"vf_input_QnVzaW5lc3MgT3duZXI"}],[{"text":"Self Employed","callback_data":"vf_input_U2VsZiBFbXBsb3llZA"},{"text":"Freelancer","callback_data":"vf_input_RnJlZWxhbmNlcg"}],[{"text":"Overseas Worker","callback_data":"vf_input_T3ZlcnNlYXMgV29ya2Vy"},{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 06:11:11] BOT HIT webhook request received
[2026-05-15 06:11:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 06:11:12] sendMessage response: {"ok":true,"result":{"message_id":8968,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778825472,"text":"\ud83d\udcb0 Monthly Income\n\nPlease enter your approximate monthly income.","entities":[{"offset":3,"length":14,"type":"bold"}]}}
[2026-05-15 06:11:25] BOT HIT webhook request received
[2026-05-15 06:11:26] sendMessage response: {"ok":true,"result":{"message_id":8970,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778825486,"text":"\ud83c\udfe2 Company / Business Name\n\nPlease enter your company or business name.","entities":[{"offset":3,"length":23,"type":"bold"}]}}
[2026-05-15 06:11:34] BOT HIT webhook request received
[2026-05-15 06:11:34] sendMessage response: {"ok":true,"result":{"message_id":8972,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778825494,"text":"\u23f3 Employment Duration\n\nHow long have you been working in your current job/business?","entities":[{"offset":2,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Less than 6 Months","callback_data":"vf_input_TGVzcyB0aGFuIDYgTW9udGhz"},{"text":"6\u201312 Months","callback_data":"vf_input_NuKAkzEyIE1vbnRocw"}],[{"text":"1\u20133 Years","callback_data":"vf_input_MeKAkzMgWWVhcnM"},{"text":"3\u20135 Years","callback_data":"vf_input_M-KAkzUgWWVhcnM"}],[{"text":"5+ Years","callback_data":"vf_input_NSsgWWVhcnM"}]]}}}
[2026-05-15 06:11:40] BOT HIT webhook request received
[2026-05-15 06:11:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 06:11:41] sendMessage response: {"ok":true,"result":{"message_id":8973,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778825501,"text":"\ud83c\udfe0 Residential Status\n\nPlease select your residential status.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Own House","callback_data":"vf_input_T3duIEhvdXNl"},{"text":"Rental Property","callback_data":"vf_input_UmVudGFsIFByb3BlcnR5"}],[{"text":"Family Residence","callback_data":"vf_input_RmFtaWx5IFJlc2lkZW5jZQ"},{"text":"Company Accommodation","callback_data":"vf_input_Q29tcGFueSBBY2NvbW1vZGF0aW9u"}]]}}}
[2026-05-15 06:11:43] BOT HIT webhook request received
[2026-05-15 06:11:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 06:11:44] sendMessage response: {"ok":true,"result":{"message_id":8974,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778825504,"text":"\ud83d\udccd Residential Address\n\nPlease enter your complete residential address.","entities":[{"offset":3,"length":19,"type":"bold"}]}}
[2026-05-15 06:11:48] BOT HIT webhook request received
[2026-05-15 06:11:48] sendMessage response: {"ok":true,"result":{"message_id":8976,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778825508,"text":"\ud83d\udc65 Witness / Reference Information\n\nVehicle finance applications require witness/reference information for verification and compliance purposes.\n\nOur Accounts & Verification Department may contact the provided references if required during application review.\n\nPlease enter Witness #1 first name.","entities":[{"offset":3,"length":31,"type":"bold"}]}}
[2026-05-15 06:11:50] BOT HIT webhook request received
[2026-05-15 06:11:51] sendMessage response: {"ok":true,"result":{"message_id":8978,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778825511,"text":"\ud83d\udc64 Please enter Witness #1 last name."}}
[2026-05-15 06:11:58] BOT HIT webhook request received
[2026-05-15 06:11:58] sendMessage response: {"ok":true,"result":{"message_id":8980,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778825518,"text":"\ud83e\udd1d Please enter relationship with Witness #1.\n\nExample: Brother, Friend, Cousin, Employer"}}
[2026-05-15 06:12:12] BOT HIT webhook request received
[2026-05-15 06:12:12] sendMessage response: {"ok":true,"result":{"message_id":8982,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778825532,"text":"\ud83d\udcde Please enter Witness #1 contact number."}}
[2026-05-15 06:12:16] BOT HIT webhook request received
[2026-05-15 06:12:16] sendMessage response: {"ok":true,"result":{"message_id":8984,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778825536,"text":"\ud83e\udeaa Please enter Witness #1 CNIC number."}}
[2026-05-15 06:12:18] BOT HIT webhook request received
[2026-05-15 06:12:18] sendMessage response: {"ok":true,"result":{"message_id":8986,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778825538,"text":"\ud83d\udcc5 Please enter Witness #1 CNIC issue date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 06:12:20] BOT HIT webhook request received
[2026-05-15 06:12:20] sendMessage response: {"ok":true,"result":{"message_id":8988,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778825540,"text":"\ud83d\udcc5 Please enter Witness #1 CNIC expiry date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 06:12:22] BOT HIT webhook request received
[2026-05-15 06:12:22] sendMessage response: {"ok":true,"result":{"message_id":8990,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778825542,"text":"\ud83c\udf82 Please enter Witness #1 date of birth.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 06:12:25] BOT HIT webhook request received
[2026-05-15 06:12:26] sendMessage response: {"ok":true,"result":{"message_id":8992,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778825546,"text":"\ud83c\udfe0 Please enter Witness #1 complete residential address."}}
[2026-05-15 06:12:28] BOT HIT webhook request received
[2026-05-15 06:12:28] sendMessage response: {"ok":true,"result":{"message_id":8994,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778825548,"text":"\ud83d\udc65 Witness #2 Information\n\nPlease enter Witness #2 first name.","entities":[{"offset":3,"length":22,"type":"bold"}]}}
[2026-05-15 06:12:36] BOT HIT webhook request received
[2026-05-15 06:12:36] sendMessage response: {"ok":true,"result":{"message_id":8996,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778825556,"text":"\ud83d\udc64 Please enter Witness #2 last name."}}
[2026-05-15 06:12:38] BOT HIT webhook request received
[2026-05-15 06:12:39] sendMessage response: {"ok":true,"result":{"message_id":8998,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778825559,"text":"\ud83e\udd1d Please enter relationship with Witness #2.\n\nExample: Brother, Friend, Cousin, Employer"}}
[2026-05-15 06:12:41] BOT HIT webhook request received
[2026-05-15 06:12:41] sendMessage response: {"ok":true,"result":{"message_id":9000,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778825561,"text":"\ud83d\udcde Please enter Witness #2 contact number."}}
[2026-05-15 06:12:46] BOT HIT webhook request received
[2026-05-15 06:12:47] sendMessage response: {"ok":true,"result":{"message_id":9002,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778825567,"text":"\ud83e\udeaa Please enter Witness #2 CNIC number."}}
[2026-05-15 06:12:50] BOT HIT webhook request received
[2026-05-15 06:12:50] sendMessage response: {"ok":true,"result":{"message_id":9004,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778825570,"text":"\ud83d\udcc5 Please enter Witness #2 CNIC issue date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 06:12:53] BOT HIT webhook request received
[2026-05-15 06:12:54] sendMessage response: {"ok":true,"result":{"message_id":9006,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778825574,"text":"\ud83d\udcc5 Please enter Witness #2 CNIC expiry date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 06:12:56] BOT HIT webhook request received
[2026-05-15 06:12:57] sendMessage response: {"ok":true,"result":{"message_id":9008,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778825577,"text":"\ud83c\udf82 Please enter Witness #2 date of birth.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 06:12:59] BOT HIT webhook request received
[2026-05-15 06:12:59] sendMessage response: {"ok":true,"result":{"message_id":9010,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778825579,"text":"\ud83c\udfe0 Please enter Witness #2 complete residential address."}}
[2026-05-15 06:13:03] BOT HIT webhook request received
[2026-05-15 06:13:04] sendMessage response: {"ok":true,"result":{"message_id":9012,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778825584,"text":"\ud83d\udccb Vehicle Finance Application Review\n\n\ud83d\ude98 Vehicle Details\n\u2022 Vehicle Type: \ud83d\ude98 Car\n\u2022 Brand: Hdhdhd\n\u2022 Model: Dhdhhd\n\u2022 Transmission: Automatic\n\u2022 Condition: Brand New\n\n\ud83d\udcb3 Down Payment\n\u2022 Percentage: 30%\n\u2022 Source: Business Income\n\n\ud83d\udcbc Employment\n\u2022 Status: Business Owner\n\u2022 Monthly Income: 1000\n\u2022 Company / Business: Hdhddh\n\u2022 Duration: 6\u201312 Months\n\n\ud83c\udfe0 Residence\n\u2022 Status: Rental Property\n\u2022 Address: Ejejdjd\n\n\ud83d\udc65 Witness #1\n\u2022 Name: Djhdhd Djdjjd\n\u2022 Relationship: Hdhdhd\n\u2022 Contact: Dbdhdbd\n\u2022 CNIC: Dhdhdhdh\n\u2022 CNIC Issue: Dhdhdh\n\u2022 CNIC Expiry: Shehhs\n\u2022 DOB: Ehdhdh\n\u2022 Address: Dhdhhd\n\n\ud83d\udc65 Witness #2\n\u2022 Name: Hdhdhd Euehehe\n\u2022 Relationship: Ueeheh\n\u2022 Contact: Dhdhhd\n\u2022 CNIC: Ehdheh\n\u2022 CNIC Issue: Jdhddhhe\n\u2022 CNIC Expiry: Hddhdhhd\n\u2022 DOB: Dhhddhhe\n\u2022 Address: Dudhdheh\n\n\u26a0\ufe0f Please carefully review your information before submission. Incorrect or misleading information may result in application rejection or additional verification procedures.","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":42,"length":15,"type":"bold"},{"offset":166,"length":12,"type":"bold"},{"offset":227,"length":10,"type":"bold"},{"offset":343,"length":9,"type":"bold"},{"offset":402,"length":10,"type":"bold"},{"offset":573,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Submit Application","callback_data":"vf_input_4pyFIFN1Ym1pdCBBcHBsaWNhdGlvbg"}],[{"text":"\u274c Cancel Application","callback_data":"vf_input_4p2MIENhbmNlbCBBcHBsaWNhdGlvbg"}]]}}}
[2026-05-15 06:13:14] BOT HIT webhook request received
[2026-05-15 06:13:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 06:13:14] Vehicle Finance submitted email not found for chat_id=7851920105 user_id=0
[2026-05-15 06:13:14] Vehicle Finance submitted email skipped: customer email not found for chat_id=7851920105
[2026-05-15 06:13:14] Vehicle Finance Apply submit error: vfApplySubmittedMessage(): Argument #3 ($emailResult) must be of type array, bool given, called in /home/finoasgu/telebot.finoviapay.com/vehicle_finance_apply.php on line 849
[2026-05-15 06:13:15] sendMessage response: {"ok":true,"result":{"message_id":9013,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778825595,"text":"\u26a0\ufe0f Submission Error\n\nWe were unable to submit your vehicle finance application at this time.\n\nTechnical detail has been saved in system logs for review. Please try again or contact support.","entities":[{"offset":3,"length":16,"type":"bold"}]}}
[2026-05-15 08:58:52] BOT HIT webhook request received
[2026-05-15 08:58:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 09:00:14] BOT HIT webhook request received
[2026-05-15 09:00:14] sendMessage response: {"ok":true,"result":{"message_id":9015,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778835614,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-15 09:00:17] BOT HIT webhook request received
[2026-05-15 09:00:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 09:00:18] sendMessage response: {"ok":true,"result":{"message_id":9016,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778835618,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-15 09:00:26] BOT HIT webhook request received
[2026-05-15 09:00:27] sendMessage response: {"ok":true,"result":{"message_id":9018,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778835626,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-15 09:00:35] BOT HIT webhook request received
[2026-05-15 09:00:35] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-05-15 09:00:35] DOB verification blocked match=no
[2026-05-15 09:00:35] DOB verification active/general match=yes user_id=5 status=active
[2026-05-15 09:00:36] sendMessage response: {"ok":true,"result":{"message_id":9020,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778835636,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-15 09:01:03] BOT HIT webhook request received
[2026-05-15 09:01:03] sendMessage response: {"ok":true,"result":{"message_id":9022,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778835663,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-15 09:01:04] sendMessage response: {"ok":true,"result":{"message_id":9023,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778835664,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-15 09:01:07] BOT HIT webhook request received
[2026-05-15 09:01:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 09:01:08] sendMessage response: {"ok":true,"result":{"message_id":9024,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778835668,"text":"\ud83d\ude98 Vehicle Finance Services\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nThis section allows eligible customers to review vehicle financing options, required documents, application status, and connect with the financing department through a secure banking channel.\n\nPlease select an option below.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Apply for Vehicle Finance","callback_data":"vehicle_finance_apply"}],[{"text":"\ud83d\udcc4 Required Documents","callback_data":"vehicle_finance_documents"}],[{"text":"\ud83d\udcb0 Financing Plans & Limits","callback_data":"vehicle_finance_plans_limits"}],[{"text":"\ud83d\udccb My Finance Applications","callback_data":"vehicle_finance_my_applications"}],[{"text":"\ud83d\udcca Application Status","callback_data":"vehicle_finance_status"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Financing Officer","callback_data":"vehicle_finance_officer"}],[{"text":"\u2753 Vehicle Finance Help Center","callback_data":"vehicle_finance_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-15 09:01:10] BOT HIT webhook request received
[2026-05-15 09:01:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 09:01:11] sendMessage response: {"ok":true,"result":{"message_id":9025,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778835671,"text":"\ud83d\ude98 Vehicle Finance Application\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nBefore starting your application, please carefully review the financing requirements below.\n\n\ud83d\udccb Basic Requirements\n\n\u2022 Valid Government Issued ID Card / Passport\n\u2022 Proof of Income or Employment\n\u2022 Active Mobile Number\n\u2022 Residential Address Verification\n\u2022 Minimum Down Payment Required\n\u2022 Two Witness / References Required\n\u2022 Additional Compliance Verification May Apply\n\u2022 Physical Verification May Be Required Depending on Region\n\n\u26a0\ufe0f Important Notice\n\nSubmission of an application does not guarantee approval. All applications are reviewed according to internal compliance and financing policies.\n\nBy continuing, you confirm that you can provide the required information, agree to verification procedures, and understand the financing conditions.\n\nCan you fulfil these requirements and continue your application?","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":177,"length":18,"type":"bold"},{"offset":511,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Yes, Continue","callback_data":"vf_input_4pyFIFllcywgQ29udGludWU"}],[{"text":"\u274c Cancel Application","callback_data":"vf_input_4p2MIENhbmNlbCBBcHBsaWNhdGlvbg"}]]}}}
[2026-05-15 09:01:13] BOT HIT webhook request received
[2026-05-15 09:01:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 09:01:14] sendMessage response: {"ok":true,"result":{"message_id":9026,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778835674,"text":"\ud83d\ude97 Vehicle Type\n\nPlease select the type of vehicle you want to finance.","entities":[{"offset":3,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Car","callback_data":"vf_input_8J-amCBDYXI"},{"text":"\ud83d\udefb SUV","callback_data":"vf_input_8J-buyBTVVY"}],[{"text":"\ud83d\ude9a Commercial Vehicle","callback_data":"vf_input_8J-amiBDb21tZXJjaWFsIFZlaGljbGU"},{"text":"\ud83c\udfcd Motorcycle","callback_data":"vf_input_8J-PjSBNb3RvcmN5Y2xl"}],[{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 09:01:15] BOT HIT webhook request received
[2026-05-15 09:01:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 09:01:16] sendMessage response: {"ok":true,"result":{"message_id":9027,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778835676,"text":"\ud83c\udff7 Vehicle Brand\n\nPlease enter the vehicle brand/company name.\n\nExample: Toyota, Honda, Suzuki, Kia","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-05-15 09:01:20] BOT HIT webhook request received
[2026-05-15 09:01:21] sendMessage response: {"ok":true,"result":{"message_id":9029,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778835681,"text":"\ud83d\ude98 Vehicle Model\n\nPlease enter the vehicle model.\n\nExample: Alto VXR, Civic RS, Corolla GLI","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-05-15 09:01:24] BOT HIT webhook request received
[2026-05-15 09:01:25] sendMessage response: {"ok":true,"result":{"message_id":9031,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778835685,"text":"\u2699\ufe0f Transmission Type\n\nPlease select the transmission type.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Automatic","callback_data":"vf_input_QXV0b21hdGlj"},{"text":"Manual","callback_data":"vf_input_TWFudWFs"}]]}}}
[2026-05-15 09:01:28] BOT HIT webhook request received
[2026-05-15 09:01:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 09:01:29] sendMessage response: {"ok":true,"result":{"message_id":9032,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778835689,"text":"\ud83d\ude97 Vehicle Condition\n\nPlease select vehicle condition.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Brand New","callback_data":"vf_input_QnJhbmQgTmV3"},{"text":"Used Vehicle","callback_data":"vf_input_VXNlZCBWZWhpY2xl"}]]}}}
[2026-05-15 09:01:30] BOT HIT webhook request received
[2026-05-15 09:01:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 09:01:31] sendMessage response: {"ok":true,"result":{"message_id":9033,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778835691,"text":"\ud83d\udcb3 Down Payment Percentage\n\nVehicle financing requires a minimum down payment. Please select the percentage you can pay as a down payment.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"10%","callback_data":"vf_input_MTAl"},{"text":"20%","callback_data":"vf_input_MjAl"}],[{"text":"30%","callback_data":"vf_input_MzAl"},{"text":"40%","callback_data":"vf_input_NDAl"}],[{"text":"50%+","callback_data":"vf_input_NTAlKw"},{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 09:01:33] BOT HIT webhook request received
[2026-05-15 09:01:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 09:01:34] sendMessage response: {"ok":true,"result":{"message_id":9034,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778835694,"text":"\ud83d\udcbc Down Payment Source\n\nPlease select the source of your down payment funds.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Salary Savings","callback_data":"vf_input_U2FsYXJ5IFNhdmluZ3M"},{"text":"Business Income","callback_data":"vf_input_QnVzaW5lc3MgSW5jb21l"}],[{"text":"Personal Savings","callback_data":"vf_input_UGVyc29uYWwgU2F2aW5ncw"},{"text":"Family Support","callback_data":"vf_input_RmFtaWx5IFN1cHBvcnQ"}],[{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 09:01:36] BOT HIT webhook request received
[2026-05-15 09:01:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 09:01:37] sendMessage response: {"ok":true,"result":{"message_id":9035,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778835697,"text":"\ud83d\udcbc Employment Status\n\nPlease select your employment status.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Salaried Employee","callback_data":"vf_input_U2FsYXJpZWQgRW1wbG95ZWU"},{"text":"Business Owner","callback_data":"vf_input_QnVzaW5lc3MgT3duZXI"}],[{"text":"Self Employed","callback_data":"vf_input_U2VsZiBFbXBsb3llZA"},{"text":"Freelancer","callback_data":"vf_input_RnJlZWxhbmNlcg"}],[{"text":"Overseas Worker","callback_data":"vf_input_T3ZlcnNlYXMgV29ya2Vy"},{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 09:01:39] BOT HIT webhook request received
[2026-05-15 09:01:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 09:01:40] sendMessage response: {"ok":true,"result":{"message_id":9036,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778835700,"text":"\ud83d\udcb0 Monthly Income\n\nPlease enter your approximate monthly income.","entities":[{"offset":3,"length":14,"type":"bold"}]}}
[2026-05-15 09:01:44] BOT HIT webhook request received
[2026-05-15 09:01:44] sendMessage response: {"ok":true,"result":{"message_id":9038,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778835704,"text":"\ud83c\udfe2 Company / Business Name\n\nPlease enter your company or business name.","entities":[{"offset":3,"length":23,"type":"bold"}]}}
[2026-05-15 09:01:47] BOT HIT webhook request received
[2026-05-15 09:01:47] sendMessage response: {"ok":true,"result":{"message_id":9040,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778835707,"text":"\u23f3 Employment Duration\n\nHow long have you been working in your current job/business?","entities":[{"offset":2,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Less than 6 Months","callback_data":"vf_input_TGVzcyB0aGFuIDYgTW9udGhz"},{"text":"6\u201312 Months","callback_data":"vf_input_NuKAkzEyIE1vbnRocw"}],[{"text":"1\u20133 Years","callback_data":"vf_input_MeKAkzMgWWVhcnM"},{"text":"3\u20135 Years","callback_data":"vf_input_M-KAkzUgWWVhcnM"}],[{"text":"5+ Years","callback_data":"vf_input_NSsgWWVhcnM"}]]}}}
[2026-05-15 09:01:49] BOT HIT webhook request received
[2026-05-15 09:01:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 09:01:50] sendMessage response: {"ok":true,"result":{"message_id":9041,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778835710,"text":"\ud83c\udfe0 Residential Status\n\nPlease select your residential status.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Own House","callback_data":"vf_input_T3duIEhvdXNl"},{"text":"Rental Property","callback_data":"vf_input_UmVudGFsIFByb3BlcnR5"}],[{"text":"Family Residence","callback_data":"vf_input_RmFtaWx5IFJlc2lkZW5jZQ"},{"text":"Company Accommodation","callback_data":"vf_input_Q29tcGFueSBBY2NvbW1vZGF0aW9u"}]]}}}
[2026-05-15 09:01:52] BOT HIT webhook request received
[2026-05-15 09:01:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 09:01:53] sendMessage response: {"ok":true,"result":{"message_id":9042,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778835713,"text":"\ud83d\udccd Residential Address\n\nPlease enter your complete residential address.","entities":[{"offset":3,"length":19,"type":"bold"}]}}
[2026-05-15 09:01:55] BOT HIT webhook request received
[2026-05-15 09:01:55] sendMessage response: {"ok":true,"result":{"message_id":9044,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778835715,"text":"\ud83d\udc65 Witness / Reference Information\n\nVehicle finance applications require witness/reference information for verification and compliance purposes.\n\nOur Accounts & Verification Department may contact the provided references if required during application review.\n\nPlease enter Witness #1 first name.","entities":[{"offset":3,"length":31,"type":"bold"}]}}
[2026-05-15 09:01:57] BOT HIT webhook request received
[2026-05-15 09:01:58] sendMessage response: {"ok":true,"result":{"message_id":9046,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778835718,"text":"\ud83d\udc64 Please enter Witness #1 last name."}}
[2026-05-15 09:02:00] BOT HIT webhook request received
[2026-05-15 09:02:00] sendMessage response: {"ok":true,"result":{"message_id":9048,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778835720,"text":"\ud83e\udd1d Please enter relationship with Witness #1.\n\nExample: Brother, Friend, Cousin, Employer"}}
[2026-05-15 09:02:02] BOT HIT webhook request received
[2026-05-15 09:02:03] sendMessage response: {"ok":true,"result":{"message_id":9050,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778835723,"text":"\ud83d\udcde Please enter Witness #1 contact number."}}
[2026-05-15 09:02:04] BOT HIT webhook request received
[2026-05-15 09:02:05] sendMessage response: {"ok":true,"result":{"message_id":9052,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778835725,"text":"\ud83e\udeaa Please enter Witness #1 CNIC number."}}
[2026-05-15 09:02:06] BOT HIT webhook request received
[2026-05-15 09:02:07] sendMessage response: {"ok":true,"result":{"message_id":9054,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778835727,"text":"\ud83d\udcc5 Please enter Witness #1 CNIC issue date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 09:02:08] BOT HIT webhook request received
[2026-05-15 09:02:09] sendMessage response: {"ok":true,"result":{"message_id":9056,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778835729,"text":"\ud83d\udcc5 Please enter Witness #1 CNIC expiry date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 09:02:10] BOT HIT webhook request received
[2026-05-15 09:02:11] sendMessage response: {"ok":true,"result":{"message_id":9058,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778835731,"text":"\ud83c\udf82 Please enter Witness #1 date of birth.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 09:02:12] BOT HIT webhook request received
[2026-05-15 09:02:12] sendMessage response: {"ok":true,"result":{"message_id":9060,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778835732,"text":"\ud83c\udfe0 Please enter Witness #1 complete residential address."}}
[2026-05-15 09:02:14] BOT HIT webhook request received
[2026-05-15 09:02:14] sendMessage response: {"ok":true,"result":{"message_id":9062,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778835734,"text":"\ud83d\udc65 Witness #2 Information\n\nPlease enter Witness #2 first name.","entities":[{"offset":3,"length":22,"type":"bold"}]}}
[2026-05-15 09:02:16] BOT HIT webhook request received
[2026-05-15 09:02:17] sendMessage response: {"ok":true,"result":{"message_id":9064,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778835737,"text":"\ud83d\udc64 Please enter Witness #2 last name."}}
[2026-05-15 09:02:18] BOT HIT webhook request received
[2026-05-15 09:02:19] sendMessage response: {"ok":true,"result":{"message_id":9066,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778835739,"text":"\ud83e\udd1d Please enter relationship with Witness #2.\n\nExample: Brother, Friend, Cousin, Employer"}}
[2026-05-15 09:02:21] BOT HIT webhook request received
[2026-05-15 09:02:21] sendMessage response: {"ok":true,"result":{"message_id":9068,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778835741,"text":"\ud83d\udcde Please enter Witness #2 contact number."}}
[2026-05-15 09:02:22] BOT HIT webhook request received
[2026-05-15 09:02:23] sendMessage response: {"ok":true,"result":{"message_id":9070,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778835743,"text":"\ud83e\udeaa Please enter Witness #2 CNIC number."}}
[2026-05-15 09:02:24] BOT HIT webhook request received
[2026-05-15 09:02:25] sendMessage response: {"ok":true,"result":{"message_id":9072,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778835745,"text":"\ud83d\udcc5 Please enter Witness #2 CNIC issue date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 09:02:26] BOT HIT webhook request received
[2026-05-15 09:02:27] sendMessage response: {"ok":true,"result":{"message_id":9074,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778835747,"text":"\ud83d\udcc5 Please enter Witness #2 CNIC expiry date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 09:02:28] BOT HIT webhook request received
[2026-05-15 09:02:29] sendMessage response: {"ok":true,"result":{"message_id":9076,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778835749,"text":"\ud83c\udf82 Please enter Witness #2 date of birth.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 09:02:31] BOT HIT webhook request received
[2026-05-15 09:02:31] sendMessage response: {"ok":true,"result":{"message_id":9078,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778835751,"text":"\ud83c\udfe0 Please enter Witness #2 complete residential address."}}
[2026-05-15 09:02:33] BOT HIT webhook request received
[2026-05-15 09:02:33] sendMessage response: {"ok":true,"result":{"message_id":9080,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778835753,"text":"\ud83d\udccb Vehicle Finance Application Review\n\n\ud83d\ude98 Vehicle Details\n\u2022 Vehicle Type: \ud83d\ude98 Car\n\u2022 Brand: Dhhd\n\u2022 Model: Hdhdhd\n\u2022 Transmission: Automatic\n\u2022 Condition: Brand New\n\n\ud83d\udcb3 Down Payment\n\u2022 Percentage: 30%\n\u2022 Source: Business Income\n\n\ud83d\udcbc Employment\n\u2022 Status: Business Owner\n\u2022 Monthly Income: 10000\n\u2022 Company / Business: Hshshew\n\u2022 Duration: 6\u201312 Months\n\n\ud83c\udfe0 Residence\n\u2022 Status: Rental Property\n\u2022 Address: Hdhddhhd\n\n\ud83d\udc65 Witness #1\n\u2022 Name: Dhdhdhhd Hehehd\n\u2022 Relationship: Hddhdhd\n\u2022 Contact: Hdhddhd\n\u2022 CNIC: Hdhdhd\n\u2022 CNIC Issue: Hdhdhdhe\n\u2022 CNIC Expiry: Hdhdhe\n\u2022 DOB: Hdhdhe\n\u2022 Address: Hdhdhr\n\n\ud83d\udc65 Witness #2\n\u2022 Name: Hdhdhee Hdhddhd\n\u2022 Relationship: Dhdhdhhe\n\u2022 Contact: Dhhdhehe\n\u2022 CNIC: Hdhdhehe\n\u2022 CNIC Issue: Hdhdeheh\n\u2022 CNIC Expiry: Hdhdhee\n\u2022 DOB: Dhdhdhhe\n\u2022 Address: Dhdhhdd\n\n\u26a0\ufe0f Please carefully review your information before submission. Incorrect or misleading information may result in application rejection or additional verification procedures.","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":42,"length":15,"type":"bold"},{"offset":164,"length":12,"type":"bold"},{"offset":225,"length":10,"type":"bold"},{"offset":343,"length":9,"type":"bold"},{"offset":403,"length":10,"type":"bold"},{"offset":577,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Submit Application","callback_data":"vf_input_4pyFIFN1Ym1pdCBBcHBsaWNhdGlvbg"}],[{"text":"\u274c Cancel Application","callback_data":"vf_input_4p2MIENhbmNlbCBBcHBsaWNhdGlvbg"}]]}}}
[2026-05-15 09:02:34] BOT HIT webhook request received
[2026-05-15 09:02:35] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 09:02:35] Vehicle Finance submitted email not found for chat_id=7851920105 user_id=0
[2026-05-15 09:02:35] Vehicle Finance submitted email skipped: customer email not found for chat_id=7851920105
[2026-05-15 09:02:35] Vehicle Finance Apply submit error: vfApplySubmittedMessage(): Argument #3 ($emailResult) must be of type array, bool given, called in /home/finoasgu/telebot.finoviapay.com/vehicle_finance_apply.php on line 849
[2026-05-15 09:02:36] sendMessage response: {"ok":true,"result":{"message_id":9081,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778835755,"text":"\u26a0\ufe0f Submission Error\n\nWe were unable to submit your vehicle finance application at this time.\n\nTechnical detail has been saved in system logs for review. Please try again or contact support.","entities":[{"offset":3,"length":16,"type":"bold"}]}}
[2026-05-15 10:45:33] BOT HIT webhook request received
[2026-05-15 10:45:34] sendMessage response: {"ok":true,"result":{"message_id":9083,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778841934,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-15 10:45:35] BOT HIT webhook request received
[2026-05-15 10:45:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 10:45:36] sendMessage response: {"ok":true,"result":{"message_id":9084,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778841936,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-15 10:45:55] BOT HIT webhook request received
[2026-05-15 10:45:56] sendMessage response: {"ok":true,"result":{"message_id":9086,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778841956,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-15 10:46:00] BOT HIT webhook request received
[2026-05-15 10:46:00] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-05-15 10:46:00] DOB verification blocked match=no
[2026-05-15 10:46:00] DOB verification active/general match=yes user_id=25 status=active
[2026-05-15 10:46:01] sendMessage response: {"ok":true,"result":{"message_id":9088,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778841961,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-15 10:46:49] BOT HIT webhook request received
[2026-05-15 10:46:49] sendMessage response: {"ok":true,"result":{"message_id":9090,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778842009,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-15 10:46:50] sendMessage response: {"ok":true,"result":{"message_id":9091,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778842010,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-15 10:46:52] BOT HIT webhook request received
[2026-05-15 10:46:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 10:46:53] sendMessage response: {"ok":true,"result":{"message_id":9092,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778842013,"text":"\ud83d\udeab Vehicle Finance Services \u2013 Currently Closed\n\nDear Valued Customer,\n\nWe would like to inform you that the Vehicle Finance Services module is currently unavailable and temporarily closed for new applications and processing requests.\n\nOur technical and compliance teams are currently performing internal system maintenance, financing policy updates, and provider-side service optimizations to improve the overall customer experience.\n\nDuring this period:\n\nNew Vehicle Finance Applications are temporarily disabled\n\nExisting pending requests may experience delays\n\nEligibility checks and approval processing are paused\n\nCustomer dashboard access to this service may remain hidden or restricted\n\n\nWe apologize for any inconvenience caused and appreciate your patience and understanding.\n\nFor urgent assistance or additional information, please contact the Accounts & Customer Representative through your official support channel.\n\n\u2014 FinoviaPay Vehicle Finance Department"}}
[2026-05-15 11:43:41] BOT HIT webhook request received
[2026-05-15 11:43:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 12:42:15] BOT HIT webhook request received
[2026-05-15 12:42:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 12:42:16] sendMessage response: {"ok":true,"result":{"message_id":9093,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778848936,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-05-15 14:20:46] BOT HIT webhook request received
[2026-05-15 14:20:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 19:29:41] BOT HIT webhook request received
[2026-05-15 19:29:42] sendMessage response: {"ok":true,"result":{"message_id":9095,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778873382,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-15 19:29:43] BOT HIT webhook request received
[2026-05-15 19:29:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 19:29:44] sendMessage response: {"ok":true,"result":{"message_id":9096,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778873384,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-15 19:29:53] BOT HIT webhook request received
[2026-05-15 19:29:53] sendMessage response: {"ok":true,"result":{"message_id":9098,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778873393,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-15 19:29:57] BOT HIT webhook request received
[2026-05-15 19:29:57] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-05-15 19:29:57] DOB verification blocked match=no
[2026-05-15 19:29:57] DOB verification active/general match=yes user_id=5 status=active
[2026-05-15 19:29:58] sendMessage response: {"ok":true,"result":{"message_id":9100,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778873398,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-15 19:30:45] BOT HIT webhook request received
[2026-05-15 19:30:46] sendMessage response: {"ok":true,"result":{"message_id":9102,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778873445,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-15 19:30:46] sendMessage response: {"ok":true,"result":{"message_id":9103,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778873446,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-15 19:31:47] BOT HIT webhook request received
[2026-05-15 19:31:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 19:31:48] sendMessage response: {"ok":true,"result":{"message_id":9104,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778873508,"text":"\ud83d\ude98 Vehicle Finance Services\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nThis section allows eligible customers to review vehicle financing options, required documents, application status, and connect with the financing department through a secure banking channel.\n\nPlease select an option below.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Apply for Vehicle Finance","callback_data":"vehicle_finance_apply"}],[{"text":"\ud83d\udcc4 Required Documents","callback_data":"vehicle_finance_documents"}],[{"text":"\ud83d\udcb0 Financing Plans & Limits","callback_data":"vehicle_finance_plans_limits"}],[{"text":"\ud83d\udccb My Finance Applications","callback_data":"vehicle_finance_my_applications"}],[{"text":"\ud83d\udcca Application Status","callback_data":"vehicle_finance_status"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Financing Officer","callback_data":"vehicle_finance_officer"}],[{"text":"\u2753 Vehicle Finance Help Center","callback_data":"vehicle_finance_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-15 19:31:51] BOT HIT webhook request received
[2026-05-15 19:31:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 19:31:52] sendMessage response: {"ok":true,"result":{"message_id":9105,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778873512,"text":"\ud83d\ude98 Vehicle Finance Application\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nBefore starting your application, please carefully review the financing requirements below.\n\n\ud83d\udccb Basic Requirements\n\n\u2022 Valid Government Issued ID Card / Passport\n\u2022 Proof of Income or Employment\n\u2022 Active Mobile Number\n\u2022 Residential Address Verification\n\u2022 Minimum Down Payment Required\n\u2022 Two Witness / References Required\n\u2022 Additional Compliance Verification May Apply\n\u2022 Physical Verification May Be Required Depending on Region\n\n\u26a0\ufe0f Important Notice\n\nSubmission of an application does not guarantee approval. All applications are reviewed according to internal compliance and financing policies.\n\nBy continuing, you confirm that you can provide the required information, agree to verification procedures, and understand the financing conditions.\n\nCan you fulfil these requirements and continue your application?","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":177,"length":18,"type":"bold"},{"offset":511,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Yes, Continue","callback_data":"vf_input_4pyFIFllcywgQ29udGludWU"}],[{"text":"\u274c Cancel Application","callback_data":"vf_input_4p2MIENhbmNlbCBBcHBsaWNhdGlvbg"}]]}}}
[2026-05-15 19:31:53] BOT HIT webhook request received
[2026-05-15 19:31:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 19:31:54] sendMessage response: {"ok":true,"result":{"message_id":9106,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778873514,"text":"\ud83d\ude97 Vehicle Type\n\nPlease select the type of vehicle you want to finance.","entities":[{"offset":3,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Car","callback_data":"vf_input_8J-amCBDYXI"},{"text":"\ud83d\udefb SUV","callback_data":"vf_input_8J-buyBTVVY"}],[{"text":"\ud83d\ude9a Commercial Vehicle","callback_data":"vf_input_8J-amiBDb21tZXJjaWFsIFZlaGljbGU"},{"text":"\ud83c\udfcd Motorcycle","callback_data":"vf_input_8J-PjSBNb3RvcmN5Y2xl"}],[{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 19:31:56] BOT HIT webhook request received
[2026-05-15 19:31:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 19:31:57] sendMessage response: {"ok":true,"result":{"message_id":9107,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778873517,"text":"\ud83c\udff7 Vehicle Brand\n\nPlease enter the vehicle brand/company name.\n\nExample: Toyota, Honda, Suzuki, Kia","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-05-15 19:32:01] BOT HIT webhook request received
[2026-05-15 19:32:01] sendMessage response: {"ok":true,"result":{"message_id":9109,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778873521,"text":"\ud83d\ude98 Vehicle Model\n\nPlease enter the vehicle model.\n\nExample: Alto VXR, Civic RS, Corolla GLI","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-05-15 19:32:04] BOT HIT webhook request received
[2026-05-15 19:32:05] sendMessage response: {"ok":true,"result":{"message_id":9111,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778873525,"text":"\u2699\ufe0f Transmission Type\n\nPlease select the transmission type.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Automatic","callback_data":"vf_input_QXV0b21hdGlj"},{"text":"Manual","callback_data":"vf_input_TWFudWFs"}]]}}}
[2026-05-15 19:32:07] BOT HIT webhook request received
[2026-05-15 19:32:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 19:32:08] sendMessage response: {"ok":true,"result":{"message_id":9112,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778873527,"text":"\ud83d\ude97 Vehicle Condition\n\nPlease select vehicle condition.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Brand New","callback_data":"vf_input_QnJhbmQgTmV3"},{"text":"Used Vehicle","callback_data":"vf_input_VXNlZCBWZWhpY2xl"}]]}}}
[2026-05-15 19:32:09] BOT HIT webhook request received
[2026-05-15 19:32:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 19:32:10] sendMessage response: {"ok":true,"result":{"message_id":9113,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778873530,"text":"\ud83d\udcb3 Down Payment Percentage\n\nVehicle financing requires a minimum down payment. Please select the percentage you can pay as a down payment.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"10%","callback_data":"vf_input_MTAl"},{"text":"20%","callback_data":"vf_input_MjAl"}],[{"text":"30%","callback_data":"vf_input_MzAl"},{"text":"40%","callback_data":"vf_input_NDAl"}],[{"text":"50%+","callback_data":"vf_input_NTAlKw"},{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 19:32:11] BOT HIT webhook request received
[2026-05-15 19:32:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 19:32:12] sendMessage response: {"ok":true,"result":{"message_id":9114,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778873532,"text":"\ud83d\udcbc Down Payment Source\n\nPlease select the source of your down payment funds.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Salary Savings","callback_data":"vf_input_U2FsYXJ5IFNhdmluZ3M"},{"text":"Business Income","callback_data":"vf_input_QnVzaW5lc3MgSW5jb21l"}],[{"text":"Personal Savings","callback_data":"vf_input_UGVyc29uYWwgU2F2aW5ncw"},{"text":"Family Support","callback_data":"vf_input_RmFtaWx5IFN1cHBvcnQ"}],[{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 19:32:14] BOT HIT webhook request received
[2026-05-15 19:32:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 19:32:15] sendMessage response: {"ok":true,"result":{"message_id":9115,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778873535,"text":"\ud83d\udcbc Employment Status\n\nPlease select your employment status.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Salaried Employee","callback_data":"vf_input_U2FsYXJpZWQgRW1wbG95ZWU"},{"text":"Business Owner","callback_data":"vf_input_QnVzaW5lc3MgT3duZXI"}],[{"text":"Self Employed","callback_data":"vf_input_U2VsZiBFbXBsb3llZA"},{"text":"Freelancer","callback_data":"vf_input_RnJlZWxhbmNlcg"}],[{"text":"Overseas Worker","callback_data":"vf_input_T3ZlcnNlYXMgV29ya2Vy"},{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 19:32:17] BOT HIT webhook request received
[2026-05-15 19:32:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 19:32:18] sendMessage response: {"ok":true,"result":{"message_id":9116,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778873538,"text":"\ud83d\udcb0 Monthly Income\n\nPlease enter your approximate monthly income.","entities":[{"offset":3,"length":14,"type":"bold"}]}}
[2026-05-15 19:32:23] BOT HIT webhook request received
[2026-05-15 19:32:23] sendMessage response: {"ok":true,"result":{"message_id":9118,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778873543,"text":"\ud83c\udfe2 Company / Business Name\n\nPlease enter your company or business name.","entities":[{"offset":3,"length":23,"type":"bold"}]}}
[2026-05-15 19:32:32] BOT HIT webhook request received
[2026-05-15 19:32:32] sendMessage response: {"ok":true,"result":{"message_id":9120,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778873552,"text":"\u23f3 Employment Duration\n\nHow long have you been working in your current job/business?","entities":[{"offset":2,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Less than 6 Months","callback_data":"vf_input_TGVzcyB0aGFuIDYgTW9udGhz"},{"text":"6\u201312 Months","callback_data":"vf_input_NuKAkzEyIE1vbnRocw"}],[{"text":"1\u20133 Years","callback_data":"vf_input_MeKAkzMgWWVhcnM"},{"text":"3\u20135 Years","callback_data":"vf_input_M-KAkzUgWWVhcnM"}],[{"text":"5+ Years","callback_data":"vf_input_NSsgWWVhcnM"}]]}}}
[2026-05-15 19:32:34] BOT HIT webhook request received
[2026-05-15 19:32:35] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 19:32:35] sendMessage response: {"ok":true,"result":{"message_id":9121,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778873555,"text":"\ud83c\udfe0 Residential Status\n\nPlease select your residential status.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Own House","callback_data":"vf_input_T3duIEhvdXNl"},{"text":"Rental Property","callback_data":"vf_input_UmVudGFsIFByb3BlcnR5"}],[{"text":"Family Residence","callback_data":"vf_input_RmFtaWx5IFJlc2lkZW5jZQ"},{"text":"Company Accommodation","callback_data":"vf_input_Q29tcGFueSBBY2NvbW1vZGF0aW9u"}]]}}}
[2026-05-15 19:32:37] BOT HIT webhook request received
[2026-05-15 19:32:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 19:32:38] sendMessage response: {"ok":true,"result":{"message_id":9122,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778873558,"text":"\ud83d\udccd Residential Address\n\nPlease enter your complete residential address.","entities":[{"offset":3,"length":19,"type":"bold"}]}}
[2026-05-15 19:32:43] BOT HIT webhook request received
[2026-05-15 19:32:43] sendMessage response: {"ok":true,"result":{"message_id":9124,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778873563,"text":"\ud83d\udc65 Witness / Reference Information\n\nVehicle finance applications require witness/reference information for verification and compliance purposes.\n\nOur Accounts & Verification Department may contact the provided references if required during application review.\n\nPlease enter Witness #1 first name.","entities":[{"offset":3,"length":31,"type":"bold"}]}}
[2026-05-15 19:33:01] BOT HIT webhook request received
[2026-05-15 19:33:02] sendMessage response: {"ok":true,"result":{"message_id":9126,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778873582,"text":"\ud83d\udc64 Please enter Witness #1 last name."}}
[2026-05-15 19:33:04] BOT HIT webhook request received
[2026-05-15 19:33:05] sendMessage response: {"ok":true,"result":{"message_id":9128,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778873584,"text":"\ud83e\udd1d Please enter relationship with Witness #1.\n\nExample: Brother, Friend, Cousin, Employer"}}
[2026-05-15 19:33:07] BOT HIT webhook request received
[2026-05-15 19:33:07] sendMessage response: {"ok":true,"result":{"message_id":9130,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778873587,"text":"\ud83d\udcde Please enter Witness #1 contact number."}}
[2026-05-15 19:33:09] BOT HIT webhook request received
[2026-05-15 19:33:10] sendMessage response: {"ok":true,"result":{"message_id":9132,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778873590,"text":"\ud83e\udeaa Please enter Witness #1 CNIC number."}}
[2026-05-15 19:33:11] BOT HIT webhook request received
[2026-05-15 19:33:11] sendMessage response: {"ok":true,"result":{"message_id":9134,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778873591,"text":"\ud83d\udcc5 Please enter Witness #1 CNIC issue date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 19:33:13] BOT HIT webhook request received
[2026-05-15 19:33:13] sendMessage response: {"ok":true,"result":{"message_id":9136,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778873593,"text":"\ud83d\udcc5 Please enter Witness #1 CNIC expiry date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 19:33:14] BOT HIT webhook request received
[2026-05-15 19:33:15] sendMessage response: {"ok":true,"result":{"message_id":9138,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778873595,"text":"\ud83c\udf82 Please enter Witness #1 date of birth.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 19:33:16] BOT HIT webhook request received
[2026-05-15 19:33:17] sendMessage response: {"ok":true,"result":{"message_id":9140,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778873596,"text":"\ud83c\udfe0 Please enter Witness #1 complete residential address."}}
[2026-05-15 19:33:18] BOT HIT webhook request received
[2026-05-15 19:33:18] sendMessage response: {"ok":true,"result":{"message_id":9142,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778873598,"text":"\ud83d\udc65 Witness #2 Information\n\nPlease enter Witness #2 first name.","entities":[{"offset":3,"length":22,"type":"bold"}]}}
[2026-05-15 19:33:19] BOT HIT webhook request received
[2026-05-15 19:33:20] sendMessage response: {"ok":true,"result":{"message_id":9144,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778873600,"text":"\ud83d\udc64 Please enter Witness #2 last name."}}
[2026-05-15 19:33:21] BOT HIT webhook request received
[2026-05-15 19:33:22] sendMessage response: {"ok":true,"result":{"message_id":9146,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778873602,"text":"\ud83e\udd1d Please enter relationship with Witness #2.\n\nExample: Brother, Friend, Cousin, Employer"}}
[2026-05-15 19:33:23] BOT HIT webhook request received
[2026-05-15 19:33:23] sendMessage response: {"ok":true,"result":{"message_id":9148,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778873603,"text":"\ud83d\udcde Please enter Witness #2 contact number."}}
[2026-05-15 19:33:25] BOT HIT webhook request received
[2026-05-15 19:33:25] sendMessage response: {"ok":true,"result":{"message_id":9150,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778873605,"text":"\ud83e\udeaa Please enter Witness #2 CNIC number."}}
[2026-05-15 19:33:26] BOT HIT webhook request received
[2026-05-15 19:33:27] sendMessage response: {"ok":true,"result":{"message_id":9152,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778873607,"text":"\ud83d\udcc5 Please enter Witness #2 CNIC issue date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 19:33:28] BOT HIT webhook request received
[2026-05-15 19:33:28] sendMessage response: {"ok":true,"result":{"message_id":9154,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778873608,"text":"\ud83d\udcc5 Please enter Witness #2 CNIC expiry date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 19:33:29] BOT HIT webhook request received
[2026-05-15 19:33:30] sendMessage response: {"ok":true,"result":{"message_id":9156,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778873610,"text":"\ud83c\udf82 Please enter Witness #2 date of birth.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 19:33:31] BOT HIT webhook request received
[2026-05-15 19:33:32] sendMessage response: {"ok":true,"result":{"message_id":9158,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778873612,"text":"\ud83c\udfe0 Please enter Witness #2 complete residential address."}}
[2026-05-15 19:33:33] BOT HIT webhook request received
[2026-05-15 19:33:34] sendMessage response: {"ok":true,"result":{"message_id":9160,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778873614,"text":"\ud83d\udccb Vehicle Finance Application Review\n\n\ud83d\ude98 Vehicle Details\n\u2022 Vehicle Type: \ud83d\ude98 Car\n\u2022 Brand: Suzuki\n\u2022 Model: Alto\n\u2022 Transmission: Automatic\n\u2022 Condition: Brand New\n\n\ud83d\udcb3 Down Payment\n\u2022 Percentage: 30%\n\u2022 Source: Business Income\n\n\ud83d\udcbc Employment\n\u2022 Status: Business Owner\n\u2022 Monthly Income: 1000\n\u2022 Company / Business: Alcoded\n\u2022 Duration: 6\u201312 Months\n\n\ud83c\udfe0 Residence\n\u2022 Status: Rental Property\n\u2022 Address: Gujranwala\n\n\ud83d\udc65 Witness #1\n\u2022 Name: Witness 1 Witness 1\n\u2022 Relationship: Witness 1\n\u2022 Contact: Witness 1\n\u2022 CNIC: Witness 1\n\u2022 CNIC Issue: Witness 1\n\u2022 CNIC Expiry: Witness 1\n\u2022 DOB: Witness 1\n\u2022 Address: Witness 1\n\n\ud83d\udc65 Witness #2\n\u2022 Name: Witness 1 Witness 1\n\u2022 Relationship: Witness 1\n\u2022 Contact: Witness 1\n\u2022 CNIC: Witness 1\n\u2022 CNIC Issue: Witness 1\n\u2022 CNIC Expiry: Witness 1\n\u2022 DOB: Witness 1\n\u2022 Address: Witness 1\n\n\u26a0\ufe0f Please carefully review your information before submission. Incorrect or misleading information may result in application rejection or additional verification procedures.","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":42,"length":15,"type":"bold"},{"offset":164,"length":12,"type":"bold"},{"offset":225,"length":10,"type":"bold"},{"offset":342,"length":9,"type":"bold"},{"offset":404,"length":10,"type":"bold"},{"offset":599,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Submit Application","callback_data":"vf_input_4pyFIFN1Ym1pdCBBcHBsaWNhdGlvbg"}],[{"text":"\u274c Cancel Application","callback_data":"vf_input_4p2MIENhbmNlbCBBcHBsaWNhdGlvbg"}]]}}}
[2026-05-15 19:33:37] BOT HIT webhook request received
[2026-05-15 19:33:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 19:33:37] Vehicle Finance submitted email not found for chat_id=7851920105 user_id=0
[2026-05-15 19:33:37] Vehicle Finance submitted email skipped: customer email not found for chat_id=7851920105
[2026-05-15 19:33:37] Vehicle Finance Apply submit error: vfApplySubmittedMessage(): Argument #3 ($emailResult) must be of type array, bool given, called in /home/finoasgu/telebot.finoviapay.com/vehicle_finance_apply.php on line 969
[2026-05-15 19:33:38] sendMessage response: {"ok":true,"result":{"message_id":9161,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778873618,"text":"\u26a0\ufe0f Submission Error\n\nWe were unable to submit your vehicle finance application at this time.\n\nTechnical detail has been saved in system logs for review. Please try again or contact support.","entities":[{"offset":3,"length":16,"type":"bold"}]}}
[2026-05-15 19:43:59] BOT HIT webhook request received
[2026-05-15 19:44:00] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 19:44:13] BOT HIT webhook request received
[2026-05-15 19:44:14] sendMessage response: {"ok":true,"result":{"message_id":9163,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778874254,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-15 19:44:15] BOT HIT webhook request received
[2026-05-15 19:44:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 19:44:16] sendMessage response: {"ok":true,"result":{"message_id":9164,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778874256,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-15 19:44:24] BOT HIT webhook request received
[2026-05-15 19:44:24] sendMessage response: {"ok":true,"result":{"message_id":9166,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778874264,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-15 19:44:29] BOT HIT webhook request received
[2026-05-15 19:44:29] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-05-15 19:44:29] DOB verification blocked match=no
[2026-05-15 19:44:29] DOB verification active/general match=yes user_id=5 status=active
[2026-05-15 19:44:29] sendMessage response: {"ok":true,"result":{"message_id":9168,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778874269,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-15 19:48:00] BOT HIT webhook request received
[2026-05-15 19:48:00] sendMessage response: {"ok":true,"result":{"message_id":9170,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778874480,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-15 19:48:01] sendMessage response: {"ok":true,"result":{"message_id":9171,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778874481,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-15 19:49:42] BOT HIT webhook request received
[2026-05-15 19:49:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 19:49:43] sendMessage response: {"ok":true,"result":{"message_id":9172,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778874583,"text":"\ud83d\ude98 Vehicle Finance Services\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nThis section allows eligible customers to review vehicle financing options, required documents, application status, and connect with the financing department through a secure banking channel.\n\nPlease select an option below.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Apply for Vehicle Finance","callback_data":"vehicle_finance_apply"}],[{"text":"\ud83d\udcc4 Required Documents","callback_data":"vehicle_finance_documents"}],[{"text":"\ud83d\udcb0 Financing Plans & Limits","callback_data":"vehicle_finance_plans_limits"}],[{"text":"\ud83d\udccb My Finance Applications","callback_data":"vehicle_finance_my_applications"}],[{"text":"\ud83d\udcca Application Status","callback_data":"vehicle_finance_status"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Financing Officer","callback_data":"vehicle_finance_officer"}],[{"text":"\u2753 Vehicle Finance Help Center","callback_data":"vehicle_finance_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-15 19:49:51] BOT HIT webhook request received
[2026-05-15 19:49:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 19:49:52] sendMessage response: {"ok":true,"result":{"message_id":9173,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778874591,"text":"\ud83d\ude98 Vehicle Finance Application\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nBefore starting your application, please carefully review the financing requirements below.\n\n\ud83d\udccb Basic Requirements\n\n\u2022 Valid Government Issued ID Card / Passport\n\u2022 Proof of Income or Employment\n\u2022 Active Mobile Number\n\u2022 Residential Address Verification\n\u2022 Minimum Down Payment Required\n\u2022 Two Witness / References Required\n\u2022 Additional Compliance Verification May Apply\n\u2022 Physical Verification May Be Required Depending on Region\n\n\u26a0\ufe0f Important Notice\n\nSubmission of an application does not guarantee approval. All applications are reviewed according to internal compliance and financing policies.\n\nBy continuing, you confirm that you can provide the required information, agree to verification procedures, and understand the financing conditions.\n\nCan you fulfil these requirements and continue your application?","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":177,"length":18,"type":"bold"},{"offset":511,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Yes, Continue","callback_data":"vf_input_4pyFIFllcywgQ29udGludWU"}],[{"text":"\u274c Cancel Application","callback_data":"vf_input_4p2MIENhbmNlbCBBcHBsaWNhdGlvbg"}]]}}}
[2026-05-15 19:49:53] BOT HIT webhook request received
[2026-05-15 19:49:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 19:49:54] sendMessage response: {"ok":true,"result":{"message_id":9174,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778874594,"text":"\ud83d\ude97 Vehicle Type\n\nPlease select the type of vehicle you want to finance.","entities":[{"offset":3,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Car","callback_data":"vf_input_8J-amCBDYXI"},{"text":"\ud83d\udefb SUV","callback_data":"vf_input_8J-buyBTVVY"}],[{"text":"\ud83d\ude9a Commercial Vehicle","callback_data":"vf_input_8J-amiBDb21tZXJjaWFsIFZlaGljbGU"},{"text":"\ud83c\udfcd Motorcycle","callback_data":"vf_input_8J-PjSBNb3RvcmN5Y2xl"}],[{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 19:50:12] BOT HIT webhook request received
[2026-05-15 19:50:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 19:50:13] sendMessage response: {"ok":true,"result":{"message_id":9175,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778874613,"text":"\ud83c\udff7 Vehicle Brand\n\nPlease enter the vehicle brand/company name.\n\nExample: Toyota, Honda, Suzuki, Kia","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-05-15 19:50:20] BOT HIT webhook request received
[2026-05-15 19:50:21] sendMessage response: {"ok":true,"result":{"message_id":9177,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778874621,"text":"\ud83d\ude98 Vehicle Model\n\nPlease enter the vehicle model.\n\nExample: Alto VXR, Civic RS, Corolla GLI","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-05-15 19:50:23] BOT HIT webhook request received
[2026-05-15 19:50:24] sendMessage response: {"ok":true,"result":{"message_id":9179,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778874624,"text":"\u2699\ufe0f Transmission Type\n\nPlease select the transmission type.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Automatic","callback_data":"vf_input_QXV0b21hdGlj"},{"text":"Manual","callback_data":"vf_input_TWFudWFs"}]]}}}
[2026-05-15 19:50:28] BOT HIT webhook request received
[2026-05-15 19:50:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 19:50:29] sendMessage response: {"ok":true,"result":{"message_id":9180,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778874629,"text":"\ud83d\ude97 Vehicle Condition\n\nPlease select vehicle condition.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Brand New","callback_data":"vf_input_QnJhbmQgTmV3"},{"text":"Used Vehicle","callback_data":"vf_input_VXNlZCBWZWhpY2xl"}]]}}}
[2026-05-15 19:50:47] BOT HIT webhook request received
[2026-05-15 19:50:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 19:50:48] sendMessage response: {"ok":true,"result":{"message_id":9181,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778874648,"text":"\ud83d\udcb3 Down Payment Percentage\n\nVehicle financing requires a minimum down payment. Please select the percentage you can pay as a down payment.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"10%","callback_data":"vf_input_MTAl"},{"text":"20%","callback_data":"vf_input_MjAl"}],[{"text":"30%","callback_data":"vf_input_MzAl"},{"text":"40%","callback_data":"vf_input_NDAl"}],[{"text":"50%+","callback_data":"vf_input_NTAlKw"},{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 19:50:50] BOT HIT webhook request received
[2026-05-15 19:50:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 19:50:51] sendMessage response: {"ok":true,"result":{"message_id":9182,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778874651,"text":"\ud83d\udcbc Down Payment Source\n\nPlease select the source of your down payment funds.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Salary Savings","callback_data":"vf_input_U2FsYXJ5IFNhdmluZ3M"},{"text":"Business Income","callback_data":"vf_input_QnVzaW5lc3MgSW5jb21l"}],[{"text":"Personal Savings","callback_data":"vf_input_UGVyc29uYWwgU2F2aW5ncw"},{"text":"Family Support","callback_data":"vf_input_RmFtaWx5IFN1cHBvcnQ"}],[{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 19:50:53] BOT HIT webhook request received
[2026-05-15 19:50:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 19:50:54] sendMessage response: {"ok":true,"result":{"message_id":9183,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778874654,"text":"\ud83d\udcbc Employment Status\n\nPlease select your employment status.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Salaried Employee","callback_data":"vf_input_U2FsYXJpZWQgRW1wbG95ZWU"},{"text":"Business Owner","callback_data":"vf_input_QnVzaW5lc3MgT3duZXI"}],[{"text":"Self Employed","callback_data":"vf_input_U2VsZiBFbXBsb3llZA"},{"text":"Freelancer","callback_data":"vf_input_RnJlZWxhbmNlcg"}],[{"text":"Overseas Worker","callback_data":"vf_input_T3ZlcnNlYXMgV29ya2Vy"},{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 19:50:59] BOT HIT webhook request received
[2026-05-15 19:51:00] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 19:51:00] sendMessage response: {"ok":true,"result":{"message_id":9184,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778874660,"text":"\ud83d\udcb0 Monthly Income\n\nPlease enter your approximate monthly income.","entities":[{"offset":3,"length":14,"type":"bold"}]}}
[2026-05-15 19:51:06] BOT HIT webhook request received
[2026-05-15 19:51:06] sendMessage response: {"ok":true,"result":{"message_id":9186,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778874666,"text":"\ud83c\udfe2 Company / Business Name\n\nPlease enter your company or business name.","entities":[{"offset":3,"length":23,"type":"bold"}]}}
[2026-05-15 19:51:11] BOT HIT webhook request received
[2026-05-15 19:51:11] sendMessage response: {"ok":true,"result":{"message_id":9188,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778874671,"text":"\u23f3 Employment Duration\n\nHow long have you been working in your current job/business?","entities":[{"offset":2,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Less than 6 Months","callback_data":"vf_input_TGVzcyB0aGFuIDYgTW9udGhz"},{"text":"6\u201312 Months","callback_data":"vf_input_NuKAkzEyIE1vbnRocw"}],[{"text":"1\u20133 Years","callback_data":"vf_input_MeKAkzMgWWVhcnM"},{"text":"3\u20135 Years","callback_data":"vf_input_M-KAkzUgWWVhcnM"}],[{"text":"5+ Years","callback_data":"vf_input_NSsgWWVhcnM"}]]}}}
[2026-05-15 19:51:14] BOT HIT webhook request received
[2026-05-15 19:51:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 19:51:15] sendMessage response: {"ok":true,"result":{"message_id":9189,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778874674,"text":"\ud83c\udfe0 Residential Status\n\nPlease select your residential status.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Own House","callback_data":"vf_input_T3duIEhvdXNl"},{"text":"Rental Property","callback_data":"vf_input_UmVudGFsIFByb3BlcnR5"}],[{"text":"Family Residence","callback_data":"vf_input_RmFtaWx5IFJlc2lkZW5jZQ"},{"text":"Company Accommodation","callback_data":"vf_input_Q29tcGFueSBBY2NvbW1vZGF0aW9u"}]]}}}
[2026-05-15 19:51:16] BOT HIT webhook request received
[2026-05-15 19:51:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 19:51:17] sendMessage response: {"ok":true,"result":{"message_id":9190,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778874677,"text":"\ud83d\udccd Residential Address\n\nPlease enter your complete residential address.","entities":[{"offset":3,"length":19,"type":"bold"}]}}
[2026-05-15 19:51:19] BOT HIT webhook request received
[2026-05-15 19:51:20] sendMessage response: {"ok":true,"result":{"message_id":9192,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778874680,"text":"\ud83d\udc65 Witness / Reference Information\n\nVehicle finance applications require witness/reference information for verification and compliance purposes.\n\nOur Accounts & Verification Department may contact the provided references if required during application review.\n\nPlease enter Witness #1 first name.","entities":[{"offset":3,"length":31,"type":"bold"}]}}
[2026-05-15 19:51:22] BOT HIT webhook request received
[2026-05-15 19:51:23] sendMessage response: {"ok":true,"result":{"message_id":9194,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778874683,"text":"\ud83d\udc64 Please enter Witness #1 last name."}}
[2026-05-15 19:51:25] BOT HIT webhook request received
[2026-05-15 19:51:25] sendMessage response: {"ok":true,"result":{"message_id":9196,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778874685,"text":"\ud83e\udd1d Please enter relationship with Witness #1.\n\nExample: Brother, Friend, Cousin, Employer"}}
[2026-05-15 19:51:26] BOT HIT webhook request received
[2026-05-15 19:51:27] sendMessage response: {"ok":true,"result":{"message_id":9198,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778874687,"text":"\ud83d\udcde Please enter Witness #1 contact number."}}
[2026-05-15 19:51:28] BOT HIT webhook request received
[2026-05-15 19:51:29] sendMessage response: {"ok":true,"result":{"message_id":9200,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778874689,"text":"\ud83e\udeaa Please enter Witness #1 CNIC number."}}
[2026-05-15 19:51:31] BOT HIT webhook request received
[2026-05-15 19:51:32] sendMessage response: {"ok":true,"result":{"message_id":9202,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778874692,"text":"\ud83d\udcc5 Please enter Witness #1 CNIC issue date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 19:51:33] BOT HIT webhook request received
[2026-05-15 19:51:33] sendMessage response: {"ok":true,"result":{"message_id":9204,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778874693,"text":"\ud83d\udcc5 Please enter Witness #1 CNIC expiry date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 19:51:35] BOT HIT webhook request received
[2026-05-15 19:51:35] sendMessage response: {"ok":true,"result":{"message_id":9206,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778874695,"text":"\ud83c\udf82 Please enter Witness #1 date of birth.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 19:51:37] BOT HIT webhook request received
[2026-05-15 19:51:38] sendMessage response: {"ok":true,"result":{"message_id":9208,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778874698,"text":"\ud83c\udfe0 Please enter Witness #1 complete residential address."}}
[2026-05-15 19:51:39] BOT HIT webhook request received
[2026-05-15 19:51:40] sendMessage response: {"ok":true,"result":{"message_id":9210,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778874700,"text":"\ud83d\udc65 Witness #2 Information\n\nPlease enter Witness #2 first name.","entities":[{"offset":3,"length":22,"type":"bold"}]}}
[2026-05-15 19:51:41] BOT HIT webhook request received
[2026-05-15 19:51:42] sendMessage response: {"ok":true,"result":{"message_id":9212,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778874702,"text":"\ud83d\udc64 Please enter Witness #2 last name."}}
[2026-05-15 19:51:44] BOT HIT webhook request received
[2026-05-15 19:51:45] sendMessage response: {"ok":true,"result":{"message_id":9214,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778874705,"text":"\ud83e\udd1d Please enter relationship with Witness #2.\n\nExample: Brother, Friend, Cousin, Employer"}}
[2026-05-15 19:51:46] BOT HIT webhook request received
[2026-05-15 19:51:46] sendMessage response: {"ok":true,"result":{"message_id":9216,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778874706,"text":"\ud83d\udcde Please enter Witness #2 contact number."}}
[2026-05-15 19:51:48] BOT HIT webhook request received
[2026-05-15 19:51:48] sendMessage response: {"ok":true,"result":{"message_id":9218,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778874708,"text":"\ud83e\udeaa Please enter Witness #2 CNIC number."}}
[2026-05-15 19:51:49] BOT HIT webhook request received
[2026-05-15 19:51:50] sendMessage response: {"ok":true,"result":{"message_id":9220,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778874710,"text":"\ud83d\udcc5 Please enter Witness #2 CNIC issue date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 19:51:51] BOT HIT webhook request received
[2026-05-15 19:51:52] sendMessage response: {"ok":true,"result":{"message_id":9222,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778874712,"text":"\ud83d\udcc5 Please enter Witness #2 CNIC expiry date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 19:51:53] BOT HIT webhook request received
[2026-05-15 19:51:54] sendMessage response: {"ok":true,"result":{"message_id":9224,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778874714,"text":"\ud83c\udf82 Please enter Witness #2 date of birth.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 19:51:56] BOT HIT webhook request received
[2026-05-15 19:51:56] sendMessage response: {"ok":true,"result":{"message_id":9226,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778874716,"text":"\ud83c\udfe0 Please enter Witness #2 complete residential address."}}
[2026-05-15 19:51:57] BOT HIT webhook request received
[2026-05-15 19:51:58] sendMessage response: {"ok":true,"result":{"message_id":9228,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778874718,"text":"\ud83d\udccb Vehicle Finance Application Review\n\n\ud83d\ude98 Vehicle Details\n\u2022 Vehicle Type: \ud83d\ude98 Car\n\u2022 Brand: Suzuki\n\u2022 Model: Alto\n\u2022 Transmission: Automatic\n\u2022 Condition: Brand New\n\n\ud83d\udcb3 Down Payment\n\u2022 Percentage: 30%\n\u2022 Source: Business Income\n\n\ud83d\udcbc Employment\n\u2022 Status: Business Owner\n\u2022 Monthly Income: 10000\n\u2022 Company / Business: Alcoded\n\u2022 Duration: 6\u201312 Months\n\n\ud83c\udfe0 Residence\n\u2022 Status: Rental Property\n\u2022 Address: Hsshhs\n\n\ud83d\udc65 Witness #1\n\u2022 Name: Hshshshs Dhdhdh\n\u2022 Relationship: Dhdhdhd\n\u2022 Contact: Hdhdhd\n\u2022 CNIC: Uddhdhdh\n\u2022 CNIC Issue: Uddhhdhd\n\u2022 CNIC Expiry: Hddhhd\n\u2022 DOB: Yddyyd\n\u2022 Address: Dydyydd\n\n\ud83d\udc65 Witness #2\n\u2022 Name: Hddhhd Ueueehr\n\u2022 Relationship: Hdhdhdd\n\u2022 Contact: Hdhdhd\n\u2022 CNIC: Hui\n\u2022 CNIC Issue: Ifii\n\u2022 CNIC Expiry: Sgshhsh\n\u2022 DOB: Gdjddijd\n\u2022 Address: Kfkfjff\n\n\u26a0\ufe0f Please carefully review your information before submission. Incorrect or misleading information may result in application rejection or additional verification procedures.","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":42,"length":15,"type":"bold"},{"offset":164,"length":12,"type":"bold"},{"offset":225,"length":10,"type":"bold"},{"offset":343,"length":9,"type":"bold"},{"offset":401,"length":10,"type":"bold"},{"offset":577,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Submit Application","callback_data":"vf_input_4pyFIFN1Ym1pdCBBcHBsaWNhdGlvbg"}],[{"text":"\u274c Cancel Application","callback_data":"vf_input_4p2MIENhbmNlbCBBcHBsaWNhdGlvbg"}]]}}}
[2026-05-15 19:52:02] BOT HIT webhook request received
[2026-05-15 19:52:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 19:52:02] Vehicle Finance submitted email not found for chat_id=7851920105 user_id=0
[2026-05-15 19:52:02] Vehicle Finance submitted email skipped: customer email not found for chat_id=7851920105
[2026-05-15 19:52:03] sendMessage response: {"ok":true,"result":{"message_id":9229,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778874722,"text":"\u2705 Vehicle Finance Application Submitted Successfully\n\nDear Valued Customer,\n\nYour vehicle finance application has been successfully submitted to the FinoviaPay Accounts & Vehicle Finance Department for review and initial assessment.\n\n\ud83d\udccc Application Reference: VF-260515-25D5AE68\n\ud83c\udd94 Internal Application ID: #8\n\n\ud83d\ude98 Applied Vehicle Details\n\u2022 Vehicle Type: \ud83d\ude98 Car\n\u2022 Brand: Suzuki\n\u2022 Model: Alto\n\u2022 Transmission: Automatic\n\n\ud83d\udccb Application Status:\nUnder Initial Review\n\n\ud83d\udcde Next Step\n\nOur Accounts & Vehicle Finance Department will review your selected vehicle and application details. After the initial review, our department may contact you for required supporting documents, income verification, witness confirmation, vehicle quotation/invoice, and additional compliance checks.\n\nPlease keep your registered mobile number active and ensure that the information provided in this application is accurate.\n\n\u23f3 Estimated Initial Review Time:\n2\u20135 Business Days\n\n\u26a0\ufe0f Important Notice\n\nSubmission of an application does not guarantee approval. Financing approval depends on internal verification, compliance checks, affordability assessment, and risk evaluation procedures.\n\n\ud83d\udce7 Email Notification:\nEmail confirmation could not be sent automatically. Your application is still submitted successfully.\n\nThank you for choosing FinoviaPay Vehicle Finance Services.","entities":[{"offset":2,"length":50,"type":"bold"},{"offset":237,"length":22,"type":"bold"},{"offset":282,"length":24,"type":"bold"},{"offset":314,"length":23,"type":"bold"},{"offset":421,"length":19,"type":"bold"},{"offset":466,"length":9,"type":"bold"},{"offset":901,"length":30,"type":"bold"},{"offset":954,"length":16,"type":"bold"},{"offset":1164,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vf_input_8J-amCBWZWhpY2xlIEZpbmFuY2UgU2VydmljZXM"}]]}}}
[2026-05-15 20:01:56] BOT HIT webhook request received
[2026-05-15 20:01:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:03:11] BOT HIT webhook request received
[2026-05-15 20:03:11] sendMessage response: {"ok":true,"result":{"message_id":9231,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875391,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-15 20:03:13] BOT HIT webhook request received
[2026-05-15 20:03:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:03:14] sendMessage response: {"ok":true,"result":{"message_id":9232,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875393,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-15 20:03:22] BOT HIT webhook request received
[2026-05-15 20:03:22] sendMessage response: {"ok":true,"result":{"message_id":9234,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875402,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-15 20:03:26] BOT HIT webhook request received
[2026-05-15 20:03:26] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-05-15 20:03:26] DOB verification blocked match=no
[2026-05-15 20:03:26] DOB verification active/general match=yes user_id=5 status=active
[2026-05-15 20:03:26] sendMessage response: {"ok":true,"result":{"message_id":9236,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875406,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-15 20:03:43] BOT HIT webhook request received
[2026-05-15 20:03:43] sendMessage response: {"ok":true,"result":{"message_id":9238,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875423,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-15 20:03:44] sendMessage response: {"ok":true,"result":{"message_id":9239,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875424,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-15 20:03:46] BOT HIT webhook request received
[2026-05-15 20:03:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:03:47] sendMessage response: {"ok":true,"result":{"message_id":9240,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875427,"text":"\ud83d\ude98 Vehicle Finance Services\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nThis section allows eligible customers to review vehicle financing options, required documents, application status, and connect with the financing department through a secure banking channel.\n\nPlease select an option below.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Apply for Vehicle Finance","callback_data":"vehicle_finance_apply"}],[{"text":"\ud83d\udcc4 Required Documents","callback_data":"vehicle_finance_documents"}],[{"text":"\ud83d\udcb0 Financing Plans & Limits","callback_data":"vehicle_finance_plans_limits"}],[{"text":"\ud83d\udccb My Finance Applications","callback_data":"vehicle_finance_my_applications"}],[{"text":"\ud83d\udcca Application Status","callback_data":"vehicle_finance_status"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Financing Officer","callback_data":"vehicle_finance_officer"}],[{"text":"\u2753 Vehicle Finance Help Center","callback_data":"vehicle_finance_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-15 20:03:51] BOT HIT webhook request received
[2026-05-15 20:03:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:03:53] sendMessage response: {"ok":true,"result":{"message_id":9241,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875433,"text":"\ud83d\ude98 Vehicle Finance Application\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nBefore starting your application, please carefully review the financing requirements below.\n\n\ud83d\udccb Basic Requirements\n\n\u2022 Valid Government Issued ID Card / Passport\n\u2022 Proof of Income or Employment\n\u2022 Active Mobile Number\n\u2022 Residential Address Verification\n\u2022 Minimum Down Payment Required\n\u2022 Two Witness / References Required\n\u2022 Additional Compliance Verification May Apply\n\u2022 Physical Verification May Be Required Depending on Region\n\n\u26a0\ufe0f Important Notice\n\nSubmission of an application does not guarantee approval. All applications are reviewed according to internal compliance and financing policies.\n\nBy continuing, you confirm that you can provide the required information, agree to verification procedures, and understand the financing conditions.\n\nCan you fulfil these requirements and continue your application?","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":177,"length":18,"type":"bold"},{"offset":511,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Yes, Continue","callback_data":"vf_input_4pyFIFllcywgQ29udGludWU"}],[{"text":"\u274c Cancel Application","callback_data":"vf_input_4p2MIENhbmNlbCBBcHBsaWNhdGlvbg"}]]}}}
[2026-05-15 20:03:54] BOT HIT webhook request received
[2026-05-15 20:03:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:03:55] sendMessage response: {"ok":true,"result":{"message_id":9242,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875435,"text":"\ud83d\ude97 Vehicle Type\n\nPlease select the type of vehicle you want to finance.","entities":[{"offset":3,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Car","callback_data":"vf_input_8J-amCBDYXI"},{"text":"\ud83d\udefb SUV","callback_data":"vf_input_8J-buyBTVVY"}],[{"text":"\ud83d\ude9a Commercial Vehicle","callback_data":"vf_input_8J-amiBDb21tZXJjaWFsIFZlaGljbGU"},{"text":"\ud83c\udfcd Motorcycle","callback_data":"vf_input_8J-PjSBNb3RvcmN5Y2xl"}],[{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 20:04:00] BOT HIT webhook request received
[2026-05-15 20:04:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:04:02] sendMessage response: {"ok":true,"result":{"message_id":9243,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875442,"text":"\ud83c\udff7 Vehicle Brand\n\nPlease enter the vehicle brand/company name.\n\nExample: Toyota, Honda, Suzuki, Kia","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-05-15 20:04:16] BOT HIT webhook request received
[2026-05-15 20:04:17] sendMessage response: {"ok":true,"result":{"message_id":9245,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875457,"text":"\ud83d\ude98 Vehicle Model\n\nPlease enter the vehicle model.\n\nExample: Alto VXR, Civic RS, Corolla GLI","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-05-15 20:04:20] BOT HIT webhook request received
[2026-05-15 20:04:20] sendMessage response: {"ok":true,"result":{"message_id":9247,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875460,"text":"\u2699\ufe0f Transmission Type\n\nPlease select the transmission type.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Automatic","callback_data":"vf_input_QXV0b21hdGlj"},{"text":"Manual","callback_data":"vf_input_TWFudWFs"}]]}}}
[2026-05-15 20:04:22] BOT HIT webhook request received
[2026-05-15 20:04:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:04:23] sendMessage response: {"ok":true,"result":{"message_id":9248,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875463,"text":"\ud83d\ude97 Vehicle Condition\n\nPlease select vehicle condition.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Brand New","callback_data":"vf_input_QnJhbmQgTmV3"},{"text":"Used Vehicle","callback_data":"vf_input_VXNlZCBWZWhpY2xl"}]]}}}
[2026-05-15 20:04:24] BOT HIT webhook request received
[2026-05-15 20:04:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:04:25] sendMessage response: {"ok":true,"result":{"message_id":9249,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875465,"text":"\ud83d\udcb3 Down Payment Percentage\n\nVehicle financing requires a minimum down payment. Please select the percentage you can pay as a down payment.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"10%","callback_data":"vf_input_MTAl"},{"text":"20%","callback_data":"vf_input_MjAl"}],[{"text":"30%","callback_data":"vf_input_MzAl"},{"text":"40%","callback_data":"vf_input_NDAl"}],[{"text":"50%+","callback_data":"vf_input_NTAlKw"},{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 20:04:27] BOT HIT webhook request received
[2026-05-15 20:04:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:04:28] sendMessage response: {"ok":true,"result":{"message_id":9250,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875468,"text":"\ud83d\udcbc Down Payment Source\n\nPlease select the source of your down payment funds.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Salary Savings","callback_data":"vf_input_U2FsYXJ5IFNhdmluZ3M"},{"text":"Business Income","callback_data":"vf_input_QnVzaW5lc3MgSW5jb21l"}],[{"text":"Personal Savings","callback_data":"vf_input_UGVyc29uYWwgU2F2aW5ncw"},{"text":"Family Support","callback_data":"vf_input_RmFtaWx5IFN1cHBvcnQ"}],[{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 20:04:36] BOT HIT webhook request received
[2026-05-15 20:04:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:04:38] sendMessage response: {"ok":true,"result":{"message_id":9251,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875478,"text":"\ud83d\udcbc Employment Status\n\nPlease select your employment status.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Salaried Employee","callback_data":"vf_input_U2FsYXJpZWQgRW1wbG95ZWU"},{"text":"Business Owner","callback_data":"vf_input_QnVzaW5lc3MgT3duZXI"}],[{"text":"Self Employed","callback_data":"vf_input_U2VsZiBFbXBsb3llZA"},{"text":"Freelancer","callback_data":"vf_input_RnJlZWxhbmNlcg"}],[{"text":"Overseas Worker","callback_data":"vf_input_T3ZlcnNlYXMgV29ya2Vy"},{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 20:04:42] BOT HIT webhook request received
[2026-05-15 20:04:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:04:43] sendMessage response: {"ok":true,"result":{"message_id":9252,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875483,"text":"\ud83d\udcb0 Monthly Income\n\nPlease enter your approximate monthly income.","entities":[{"offset":3,"length":14,"type":"bold"}]}}
[2026-05-15 20:04:48] BOT HIT webhook request received
[2026-05-15 20:04:48] sendMessage response: {"ok":true,"result":{"message_id":9254,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875488,"text":"\ud83c\udfe2 Company / Business Name\n\nPlease enter your company or business name.","entities":[{"offset":3,"length":23,"type":"bold"}]}}
[2026-05-15 20:04:53] BOT HIT webhook request received
[2026-05-15 20:04:54] sendMessage response: {"ok":true,"result":{"message_id":9256,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875493,"text":"\u23f3 Employment Duration\n\nHow long have you been working in your current job/business?","entities":[{"offset":2,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Less than 6 Months","callback_data":"vf_input_TGVzcyB0aGFuIDYgTW9udGhz"},{"text":"6\u201312 Months","callback_data":"vf_input_NuKAkzEyIE1vbnRocw"}],[{"text":"1\u20133 Years","callback_data":"vf_input_MeKAkzMgWWVhcnM"},{"text":"3\u20135 Years","callback_data":"vf_input_M-KAkzUgWWVhcnM"}],[{"text":"5+ Years","callback_data":"vf_input_NSsgWWVhcnM"}]]}}}
[2026-05-15 20:04:55] BOT HIT webhook request received
[2026-05-15 20:04:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:04:56] sendMessage response: {"ok":true,"result":{"message_id":9257,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875496,"text":"\ud83c\udfe0 Residential Status\n\nPlease select your residential status.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Own House","callback_data":"vf_input_T3duIEhvdXNl"},{"text":"Rental Property","callback_data":"vf_input_UmVudGFsIFByb3BlcnR5"}],[{"text":"Family Residence","callback_data":"vf_input_RmFtaWx5IFJlc2lkZW5jZQ"},{"text":"Company Accommodation","callback_data":"vf_input_Q29tcGFueSBBY2NvbW1vZGF0aW9u"}]]}}}
[2026-05-15 20:04:58] BOT HIT webhook request received
[2026-05-15 20:04:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:04:59] sendMessage response: {"ok":true,"result":{"message_id":9258,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875499,"text":"\ud83d\udccd Residential Address\n\nPlease enter your complete residential address.","entities":[{"offset":3,"length":19,"type":"bold"}]}}
[2026-05-15 20:05:01] BOT HIT webhook request received
[2026-05-15 20:05:01] sendMessage response: {"ok":true,"result":{"message_id":9260,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875501,"text":"\ud83d\udc65 Witness / Reference Information\n\nVehicle finance applications require witness/reference information for verification and compliance purposes.\n\nOur Accounts & Verification Department may contact the provided references if required during application review.\n\nPlease enter Witness #1 first name.","entities":[{"offset":3,"length":31,"type":"bold"}]}}
[2026-05-15 20:05:03] BOT HIT webhook request received
[2026-05-15 20:05:03] sendMessage response: {"ok":true,"result":{"message_id":9262,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875503,"text":"\ud83d\udc64 Please enter Witness #1 last name."}}
[2026-05-15 20:05:05] BOT HIT webhook request received
[2026-05-15 20:05:05] sendMessage response: {"ok":true,"result":{"message_id":9264,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875505,"text":"\ud83e\udd1d Please enter relationship with Witness #1.\n\nExample: Brother, Friend, Cousin, Employer"}}
[2026-05-15 20:05:07] BOT HIT webhook request received
[2026-05-15 20:05:08] sendMessage response: {"ok":true,"result":{"message_id":9266,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875507,"text":"\ud83d\udcde Please enter Witness #1 contact number."}}
[2026-05-15 20:05:09] BOT HIT webhook request received
[2026-05-15 20:05:10] sendMessage response: {"ok":true,"result":{"message_id":9268,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875510,"text":"\ud83e\udeaa Please enter Witness #1 CNIC number."}}
[2026-05-15 20:05:11] BOT HIT webhook request received
[2026-05-15 20:05:11] sendMessage response: {"ok":true,"result":{"message_id":9270,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875511,"text":"\ud83d\udcc5 Please enter Witness #1 CNIC issue date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 20:05:13] BOT HIT webhook request received
[2026-05-15 20:05:13] sendMessage response: {"ok":true,"result":{"message_id":9272,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875513,"text":"\ud83d\udcc5 Please enter Witness #1 CNIC expiry date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 20:05:14] BOT HIT webhook request received
[2026-05-15 20:05:15] sendMessage response: {"ok":true,"result":{"message_id":9274,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875515,"text":"\ud83c\udf82 Please enter Witness #1 date of birth.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 20:05:16] BOT HIT webhook request received
[2026-05-15 20:05:17] sendMessage response: {"ok":true,"result":{"message_id":9276,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875516,"text":"\ud83c\udfe0 Please enter Witness #1 complete residential address."}}
[2026-05-15 20:05:18] BOT HIT webhook request received
[2026-05-15 20:05:18] sendMessage response: {"ok":true,"result":{"message_id":9278,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875518,"text":"\ud83d\udc65 Witness #2 Information\n\nPlease enter Witness #2 first name.","entities":[{"offset":3,"length":22,"type":"bold"}]}}
[2026-05-15 20:05:19] BOT HIT webhook request received
[2026-05-15 20:05:20] sendMessage response: {"ok":true,"result":{"message_id":9280,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875520,"text":"\ud83d\udc64 Please enter Witness #2 last name."}}
[2026-05-15 20:05:21] BOT HIT webhook request received
[2026-05-15 20:05:22] sendMessage response: {"ok":true,"result":{"message_id":9282,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875522,"text":"\ud83e\udd1d Please enter relationship with Witness #2.\n\nExample: Brother, Friend, Cousin, Employer"}}
[2026-05-15 20:05:23] BOT HIT webhook request received
[2026-05-15 20:05:24] sendMessage response: {"ok":true,"result":{"message_id":9284,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875524,"text":"\ud83d\udcde Please enter Witness #2 contact number."}}
[2026-05-15 20:05:25] BOT HIT webhook request received
[2026-05-15 20:05:25] sendMessage response: {"ok":true,"result":{"message_id":9286,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875525,"text":"\ud83e\udeaa Please enter Witness #2 CNIC number."}}
[2026-05-15 20:05:27] BOT HIT webhook request received
[2026-05-15 20:05:27] sendMessage response: {"ok":true,"result":{"message_id":9288,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875527,"text":"\ud83d\udcc5 Please enter Witness #2 CNIC issue date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 20:05:28] BOT HIT webhook request received
[2026-05-15 20:05:29] sendMessage response: {"ok":true,"result":{"message_id":9290,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875529,"text":"\ud83d\udcc5 Please enter Witness #2 CNIC expiry date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 20:05:30] BOT HIT webhook request received
[2026-05-15 20:05:31] sendMessage response: {"ok":true,"result":{"message_id":9292,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875531,"text":"\ud83c\udf82 Please enter Witness #2 date of birth.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 20:05:32] BOT HIT webhook request received
[2026-05-15 20:05:33] sendMessage response: {"ok":true,"result":{"message_id":9294,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875533,"text":"\ud83c\udfe0 Please enter Witness #2 complete residential address."}}
[2026-05-15 20:05:34] BOT HIT webhook request received
[2026-05-15 20:05:35] sendMessage response: {"ok":true,"result":{"message_id":9296,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875534,"text":"\ud83d\udccb Vehicle Finance Application Review\n\n\ud83d\ude98 Vehicle Details\n\u2022 Vehicle Type: \ud83d\ude98 Car\n\u2022 Brand: Suzuki\n\u2022 Model: Alto\n\u2022 Transmission: Automatic\n\u2022 Condition: Brand New\n\n\ud83d\udcb3 Down Payment\n\u2022 Percentage: 30%\n\u2022 Source: Business Income\n\n\ud83d\udcbc Employment\n\u2022 Status: Business Owner\n\u2022 Monthly Income: 1000\n\u2022 Company / Business: Alcoded\n\u2022 Duration: 6\u201312 Months\n\n\ud83c\udfe0 Residence\n\u2022 Status: Rental Property\n\u2022 Address: Bddbbs\n\n\ud83d\udc65 Witness #1\n\u2022 Name: Hdhdhd Ddhhdhd\n\u2022 Relationship: Dhdhdhd\n\u2022 Contact: Dhdhdhd\n\u2022 CNIC: Hddhhdhd\n\u2022 CNIC Issue: Hdhddhhdd\n\u2022 CNIC Expiry: Hdhddhhd\n\u2022 DOB: Dhhddhhd\n\u2022 Address: Udhddhhdd\n\n\ud83d\udc65 Witness #2\n\u2022 Name: Dudhdhdhd Dhdhdhdhd\n\u2022 Relationship: Dudhdhdh\n\u2022 Contact: Dudhdhd\n\u2022 CNIC: Dhdhdhdh\n\u2022 CNIC Issue: Udhddh\n\u2022 CNIC Expiry: Jdhdhdhd\n\u2022 DOB: Uddhhddh\n\u2022 Address: Hddhhdd\n\n\u26a0\ufe0f Please carefully review your information before submission. Incorrect or misleading information may result in application rejection or additional verification procedures.","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":42,"length":15,"type":"bold"},{"offset":164,"length":12,"type":"bold"},{"offset":225,"length":10,"type":"bold"},{"offset":342,"length":9,"type":"bold"},{"offset":400,"length":10,"type":"bold"},{"offset":583,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Submit Application","callback_data":"vf_input_4pyFIFN1Ym1pdCBBcHBsaWNhdGlvbg"}],[{"text":"\u274c Cancel Application","callback_data":"vf_input_4p2MIENhbmNlbCBBcHBsaWNhdGlvbg"}]]}}}
[2026-05-15 20:05:38] BOT HIT webhook request received
[2026-05-15 20:05:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:05:38] Vehicle Finance Apply submit error: Call to undefined function vfApplyFeatureLog()
[2026-05-15 20:05:38] sendMessage response: {"ok":true,"result":{"message_id":9297,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875538,"text":"\u26a0\ufe0f Submission Error\n\nWe were unable to submit your vehicle finance application at this time.\n\nTechnical detail has been saved in system logs for review. Please try again or contact support.","entities":[{"offset":3,"length":16,"type":"bold"}]}}
[2026-05-15 20:10:15] BOT HIT webhook request received
[2026-05-15 20:10:15] sendMessage response: {"ok":true,"result":{"message_id":9299,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875815,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-15 20:10:16] BOT HIT webhook request received
[2026-05-15 20:10:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:10:17] sendMessage response: {"ok":true,"result":{"message_id":9300,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875817,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-15 20:10:25] BOT HIT webhook request received
[2026-05-15 20:10:27] sendMessage response: {"ok":true,"result":{"message_id":9302,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875827,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-15 20:10:30] BOT HIT webhook request received
[2026-05-15 20:10:30] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-05-15 20:10:30] DOB verification blocked match=no
[2026-05-15 20:10:30] DOB verification active/general match=yes user_id=5 status=active
[2026-05-15 20:10:31] sendMessage response: {"ok":true,"result":{"message_id":9304,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875831,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-15 20:10:48] BOT HIT webhook request received
[2026-05-15 20:10:48] sendMessage response: {"ok":true,"result":{"message_id":9306,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875848,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-15 20:10:49] sendMessage response: {"ok":true,"result":{"message_id":9307,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875849,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-15 20:10:51] BOT HIT webhook request received
[2026-05-15 20:10:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:10:52] sendMessage response: {"ok":true,"result":{"message_id":9308,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875851,"text":"\ud83d\ude98 Vehicle Finance Services\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nThis section allows eligible customers to review vehicle financing options, required documents, application status, and connect with the financing department through a secure banking channel.\n\nPlease select an option below.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Apply for Vehicle Finance","callback_data":"vehicle_finance_apply"}],[{"text":"\ud83d\udcc4 Required Documents","callback_data":"vehicle_finance_documents"}],[{"text":"\ud83d\udcb0 Financing Plans & Limits","callback_data":"vehicle_finance_plans_limits"}],[{"text":"\ud83d\udccb My Finance Applications","callback_data":"vehicle_finance_my_applications"}],[{"text":"\ud83d\udcca Application Status","callback_data":"vehicle_finance_status"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Financing Officer","callback_data":"vehicle_finance_officer"}],[{"text":"\u2753 Vehicle Finance Help Center","callback_data":"vehicle_finance_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-15 20:11:01] BOT HIT webhook request received
[2026-05-15 20:11:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:11:02] sendMessage response: {"ok":true,"result":{"message_id":9309,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875862,"text":"\ud83d\ude98 Vehicle Finance Application\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nBefore starting your application, please carefully review the financing requirements below.\n\n\ud83d\udccb Basic Requirements\n\n\u2022 Valid Government Issued ID Card / Passport\n\u2022 Proof of Income or Employment\n\u2022 Active Mobile Number\n\u2022 Residential Address Verification\n\u2022 Minimum Down Payment Required\n\u2022 Two Witness / References Required\n\u2022 Additional Compliance Verification May Apply\n\u2022 Physical Verification May Be Required Depending on Region\n\n\u26a0\ufe0f Important Notice\n\nSubmission of an application does not guarantee approval. All applications are reviewed according to internal compliance and financing policies.\n\nBy continuing, you confirm that you can provide the required information, agree to verification procedures, and understand the financing conditions.\n\nCan you fulfil these requirements and continue your application?","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":177,"length":18,"type":"bold"},{"offset":511,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Yes, Continue","callback_data":"vf_input_4pyFIFllcywgQ29udGludWU"}],[{"text":"\u274c Cancel Application","callback_data":"vf_input_4p2MIENhbmNlbCBBcHBsaWNhdGlvbg"}]]}}}
[2026-05-15 20:11:03] BOT HIT webhook request received
[2026-05-15 20:11:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:11:04] sendMessage response: {"ok":true,"result":{"message_id":9310,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875864,"text":"\ud83d\ude97 Vehicle Type\n\nPlease select the type of vehicle you want to finance.","entities":[{"offset":3,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Car","callback_data":"vf_input_8J-amCBDYXI"},{"text":"\ud83d\udefb SUV","callback_data":"vf_input_8J-buyBTVVY"}],[{"text":"\ud83d\ude9a Commercial Vehicle","callback_data":"vf_input_8J-amiBDb21tZXJjaWFsIFZlaGljbGU"},{"text":"\ud83c\udfcd Motorcycle","callback_data":"vf_input_8J-PjSBNb3RvcmN5Y2xl"}],[{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 20:11:06] BOT HIT webhook request received
[2026-05-15 20:11:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:11:07] sendMessage response: {"ok":true,"result":{"message_id":9311,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875867,"text":"\ud83c\udff7 Vehicle Brand\n\nPlease enter the vehicle brand/company name.\n\nExample: Toyota, Honda, Suzuki, Kia","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-05-15 20:11:11] BOT HIT webhook request received
[2026-05-15 20:11:11] sendMessage response: {"ok":true,"result":{"message_id":9313,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875871,"text":"\ud83d\ude98 Vehicle Model\n\nPlease enter the vehicle model.\n\nExample: Alto VXR, Civic RS, Corolla GLI","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-05-15 20:11:13] BOT HIT webhook request received
[2026-05-15 20:11:14] sendMessage response: {"ok":true,"result":{"message_id":9315,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875874,"text":"\u2699\ufe0f Transmission Type\n\nPlease select the transmission type.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Automatic","callback_data":"vf_input_QXV0b21hdGlj"},{"text":"Manual","callback_data":"vf_input_TWFudWFs"}]]}}}
[2026-05-15 20:11:15] BOT HIT webhook request received
[2026-05-15 20:11:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:11:16] sendMessage response: {"ok":true,"result":{"message_id":9316,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875876,"text":"\ud83d\ude97 Vehicle Condition\n\nPlease select vehicle condition.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Brand New","callback_data":"vf_input_QnJhbmQgTmV3"},{"text":"Used Vehicle","callback_data":"vf_input_VXNlZCBWZWhpY2xl"}]]}}}
[2026-05-15 20:11:19] BOT HIT webhook request received
[2026-05-15 20:11:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:11:19] sendMessage response: {"ok":true,"result":{"message_id":9317,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875879,"text":"\ud83d\udcb3 Down Payment Percentage\n\nVehicle financing requires a minimum down payment. Please select the percentage you can pay as a down payment.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"10%","callback_data":"vf_input_MTAl"},{"text":"20%","callback_data":"vf_input_MjAl"}],[{"text":"30%","callback_data":"vf_input_MzAl"},{"text":"40%","callback_data":"vf_input_NDAl"}],[{"text":"50%+","callback_data":"vf_input_NTAlKw"},{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 20:11:21] BOT HIT webhook request received
[2026-05-15 20:11:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:11:22] sendMessage response: {"ok":true,"result":{"message_id":9318,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875882,"text":"\ud83d\udcbc Down Payment Source\n\nPlease select the source of your down payment funds.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Salary Savings","callback_data":"vf_input_U2FsYXJ5IFNhdmluZ3M"},{"text":"Business Income","callback_data":"vf_input_QnVzaW5lc3MgSW5jb21l"}],[{"text":"Personal Savings","callback_data":"vf_input_UGVyc29uYWwgU2F2aW5ncw"},{"text":"Family Support","callback_data":"vf_input_RmFtaWx5IFN1cHBvcnQ"}],[{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 20:11:25] BOT HIT webhook request received
[2026-05-15 20:11:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:11:26] sendMessage response: {"ok":true,"result":{"message_id":9319,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875886,"text":"\ud83d\udcbc Employment Status\n\nPlease select your employment status.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Salaried Employee","callback_data":"vf_input_U2FsYXJpZWQgRW1wbG95ZWU"},{"text":"Business Owner","callback_data":"vf_input_QnVzaW5lc3MgT3duZXI"}],[{"text":"Self Employed","callback_data":"vf_input_U2VsZiBFbXBsb3llZA"},{"text":"Freelancer","callback_data":"vf_input_RnJlZWxhbmNlcg"}],[{"text":"Overseas Worker","callback_data":"vf_input_T3ZlcnNlYXMgV29ya2Vy"},{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 20:11:28] BOT HIT webhook request received
[2026-05-15 20:11:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:11:29] sendMessage response: {"ok":true,"result":{"message_id":9320,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875888,"text":"\ud83d\udcb0 Monthly Income\n\nPlease enter your approximate monthly income.","entities":[{"offset":3,"length":14,"type":"bold"}]}}
[2026-05-15 20:11:33] BOT HIT webhook request received
[2026-05-15 20:11:34] sendMessage response: {"ok":true,"result":{"message_id":9322,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875894,"text":"\ud83c\udfe2 Company / Business Name\n\nPlease enter your company or business name.","entities":[{"offset":3,"length":23,"type":"bold"}]}}
[2026-05-15 20:11:40] BOT HIT webhook request received
[2026-05-15 20:11:41] sendMessage response: {"ok":true,"result":{"message_id":9324,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875900,"text":"\u23f3 Employment Duration\n\nHow long have you been working in your current job/business?","entities":[{"offset":2,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Less than 6 Months","callback_data":"vf_input_TGVzcyB0aGFuIDYgTW9udGhz"},{"text":"6\u201312 Months","callback_data":"vf_input_NuKAkzEyIE1vbnRocw"}],[{"text":"1\u20133 Years","callback_data":"vf_input_MeKAkzMgWWVhcnM"},{"text":"3\u20135 Years","callback_data":"vf_input_M-KAkzUgWWVhcnM"}],[{"text":"5+ Years","callback_data":"vf_input_NSsgWWVhcnM"}]]}}}
[2026-05-15 20:11:42] BOT HIT webhook request received
[2026-05-15 20:11:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:11:43] sendMessage response: {"ok":true,"result":{"message_id":9325,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875903,"text":"\ud83c\udfe0 Residential Status\n\nPlease select your residential status.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Own House","callback_data":"vf_input_T3duIEhvdXNl"},{"text":"Rental Property","callback_data":"vf_input_UmVudGFsIFByb3BlcnR5"}],[{"text":"Family Residence","callback_data":"vf_input_RmFtaWx5IFJlc2lkZW5jZQ"},{"text":"Company Accommodation","callback_data":"vf_input_Q29tcGFueSBBY2NvbW1vZGF0aW9u"}]]}}}
[2026-05-15 20:11:45] BOT HIT webhook request received
[2026-05-15 20:11:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:11:45] sendMessage response: {"ok":true,"result":{"message_id":9326,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875905,"text":"\ud83d\udccd Residential Address\n\nPlease enter your complete residential address.","entities":[{"offset":3,"length":19,"type":"bold"}]}}
[2026-05-15 20:11:48] BOT HIT webhook request received
[2026-05-15 20:11:48] sendMessage response: {"ok":true,"result":{"message_id":9328,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875908,"text":"\ud83d\udc65 Witness / Reference Information\n\nVehicle finance applications require witness/reference information for verification and compliance purposes.\n\nOur Accounts & Verification Department may contact the provided references if required during application review.\n\nPlease enter Witness #1 first name.","entities":[{"offset":3,"length":31,"type":"bold"}]}}
[2026-05-15 20:11:50] BOT HIT webhook request received
[2026-05-15 20:11:51] sendMessage response: {"ok":true,"result":{"message_id":9330,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875911,"text":"\ud83d\udc64 Please enter Witness #1 last name."}}
[2026-05-15 20:11:52] BOT HIT webhook request received
[2026-05-15 20:11:52] sendMessage response: {"ok":true,"result":{"message_id":9332,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875912,"text":"\ud83e\udd1d Please enter relationship with Witness #1.\n\nExample: Brother, Friend, Cousin, Employer"}}
[2026-05-15 20:11:55] BOT HIT webhook request received
[2026-05-15 20:11:55] sendMessage response: {"ok":true,"result":{"message_id":9334,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875915,"text":"\ud83d\udcde Please enter Witness #1 contact number."}}
[2026-05-15 20:11:56] BOT HIT webhook request received
[2026-05-15 20:11:57] sendMessage response: {"ok":true,"result":{"message_id":9336,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875917,"text":"\ud83e\udeaa Please enter Witness #1 CNIC number."}}
[2026-05-15 20:11:58] BOT HIT webhook request received
[2026-05-15 20:11:59] sendMessage response: {"ok":true,"result":{"message_id":9338,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875919,"text":"\ud83d\udcc5 Please enter Witness #1 CNIC issue date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 20:12:00] BOT HIT webhook request received
[2026-05-15 20:12:01] sendMessage response: {"ok":true,"result":{"message_id":9340,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875921,"text":"\ud83d\udcc5 Please enter Witness #1 CNIC expiry date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 20:12:02] BOT HIT webhook request received
[2026-05-15 20:12:03] sendMessage response: {"ok":true,"result":{"message_id":9342,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875923,"text":"\ud83c\udf82 Please enter Witness #1 date of birth.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 20:12:04] BOT HIT webhook request received
[2026-05-15 20:12:04] sendMessage response: {"ok":true,"result":{"message_id":9344,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875924,"text":"\ud83c\udfe0 Please enter Witness #1 complete residential address."}}
[2026-05-15 20:12:06] BOT HIT webhook request received
[2026-05-15 20:12:06] sendMessage response: {"ok":true,"result":{"message_id":9346,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875926,"text":"\ud83d\udc65 Witness #2 Information\n\nPlease enter Witness #2 first name.","entities":[{"offset":3,"length":22,"type":"bold"}]}}
[2026-05-15 20:12:08] BOT HIT webhook request received
[2026-05-15 20:12:08] sendMessage response: {"ok":true,"result":{"message_id":9348,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875928,"text":"\ud83d\udc64 Please enter Witness #2 last name."}}
[2026-05-15 20:12:10] BOT HIT webhook request received
[2026-05-15 20:12:10] sendMessage response: {"ok":true,"result":{"message_id":9350,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875930,"text":"\ud83e\udd1d Please enter relationship with Witness #2.\n\nExample: Brother, Friend, Cousin, Employer"}}
[2026-05-15 20:12:11] BOT HIT webhook request received
[2026-05-15 20:12:12] sendMessage response: {"ok":true,"result":{"message_id":9352,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875932,"text":"\ud83d\udcde Please enter Witness #2 contact number."}}
[2026-05-15 20:12:13] BOT HIT webhook request received
[2026-05-15 20:12:14] sendMessage response: {"ok":true,"result":{"message_id":9354,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875934,"text":"\ud83e\udeaa Please enter Witness #2 CNIC number."}}
[2026-05-15 20:12:16] BOT HIT webhook request received
[2026-05-15 20:12:17] sendMessage response: {"ok":true,"result":{"message_id":9356,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875937,"text":"\ud83d\udcc5 Please enter Witness #2 CNIC issue date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 20:12:19] BOT HIT webhook request received
[2026-05-15 20:12:19] sendMessage response: {"ok":true,"result":{"message_id":9358,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875939,"text":"\ud83d\udcc5 Please enter Witness #2 CNIC expiry date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 20:12:21] BOT HIT webhook request received
[2026-05-15 20:12:21] sendMessage response: {"ok":true,"result":{"message_id":9360,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875941,"text":"\ud83c\udf82 Please enter Witness #2 date of birth.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 20:12:26] BOT HIT webhook request received
[2026-05-15 20:12:26] sendMessage response: {"ok":true,"result":{"message_id":9362,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875946,"text":"\ud83c\udfe0 Please enter Witness #2 complete residential address."}}
[2026-05-15 20:12:29] BOT HIT webhook request received
[2026-05-15 20:12:29] sendMessage response: {"ok":true,"result":{"message_id":9364,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875949,"text":"\ud83d\udccb Vehicle Finance Application Review\n\n\ud83d\ude98 Vehicle Details\n\u2022 Vehicle Type: \ud83d\ude98 Car\n\u2022 Brand: Suzuki\n\u2022 Model: Alto\n\u2022 Transmission: Automatic\n\u2022 Condition: Brand New\n\n\ud83d\udcb3 Down Payment\n\u2022 Percentage: 30%\n\u2022 Source: Business Income\n\n\ud83d\udcbc Employment\n\u2022 Status: Business Owner\n\u2022 Monthly Income: 10000\n\u2022 Company / Business: Hdhddhhd\n\u2022 Duration: 6\u201312 Months\n\n\ud83c\udfe0 Residence\n\u2022 Status: Rental Property\n\u2022 Address: Dhdhdhdh\n\n\ud83d\udc65 Witness #1\n\u2022 Name: Hdhddhd Hddhdhd\n\u2022 Relationship: Hddhdhhd\n\u2022 Contact: Dhdhdhdh\n\u2022 CNIC: Dhhddhhd\n\u2022 CNIC Issue: Hddhdhd\n\u2022 CNIC Expiry: Hdhdhdd\n\u2022 DOB: Hdhdhd\n\u2022 Address: Dhdhdhhd\n\n\ud83d\udc65 Witness #2\n\u2022 Name: Hddhdh Hdhdhd\n\u2022 Relationship: Hdhdhd\n\u2022 Contact: Hddhdhd\n\u2022 CNIC: Hdhddhd\n\u2022 CNIC Issue: Dydhdhhd\n\u2022 CNIC Expiry: Dhdhhd\n\u2022 DOB: Hdhdhd\n\u2022 Address: Hdhdhd\n\n\u26a0\ufe0f Please carefully review your information before submission. Incorrect or misleading information may result in application rejection or additional verification procedures.","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":42,"length":15,"type":"bold"},{"offset":164,"length":12,"type":"bold"},{"offset":225,"length":10,"type":"bold"},{"offset":344,"length":9,"type":"bold"},{"offset":404,"length":10,"type":"bold"},{"offset":584,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Submit Application","callback_data":"vf_input_4pyFIFN1Ym1pdCBBcHBsaWNhdGlvbg"}],[{"text":"\u274c Cancel Application","callback_data":"vf_input_4p2MIENhbmNlbCBBcHBsaWNhdGlvbg"}]]}}}
[2026-05-15 20:12:30] BOT HIT webhook request received
[2026-05-15 20:12:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:12:31] Vehicle Finance Apply submit error: Call to undefined function vfApplyEnsureApplicationTableColumns()
[2026-05-15 20:12:31] sendMessage response: {"ok":true,"result":{"message_id":9365,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778875951,"text":"\u26a0\ufe0f Submission Error\n\nWe were unable to submit your vehicle finance application at this time.\n\nTechnical detail has been saved in system logs for review. Please try again or contact support.","entities":[{"offset":3,"length":16,"type":"bold"}]}}
[2026-05-15 20:19:58] BOT HIT webhook request received
[2026-05-15 20:19:58] sendMessage response: {"ok":true,"result":{"message_id":9367,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778876398,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-15 20:20:00] BOT HIT webhook request received
[2026-05-15 20:20:00] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:20:00] sendMessage response: {"ok":true,"result":{"message_id":9368,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778876400,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-15 20:20:10] BOT HIT webhook request received
[2026-05-15 20:20:10] sendMessage response: {"ok":true,"result":{"message_id":9370,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778876410,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-15 20:20:14] BOT HIT webhook request received
[2026-05-15 20:20:14] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-05-15 20:20:14] DOB verification blocked match=no
[2026-05-15 20:20:14] DOB verification active/general match=yes user_id=5 status=active
[2026-05-15 20:20:20] sendMessage response: {"ok":true,"result":{"message_id":9372,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778876420,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-15 20:20:42] BOT HIT webhook request received
[2026-05-15 20:20:42] sendMessage response: {"ok":true,"result":{"message_id":9374,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778876442,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-15 20:20:43] sendMessage response: {"ok":true,"result":{"message_id":9375,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778876443,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-15 20:20:51] BOT HIT webhook request received
[2026-05-15 20:20:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:20:52] sendMessage response: {"ok":true,"result":{"message_id":9376,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778876452,"text":"\ud83d\ude98 Vehicle Finance Services\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nThis section allows eligible customers to review vehicle financing options, required documents, application status, and connect with the financing department through a secure banking channel.\n\nPlease select an option below.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Apply for Vehicle Finance","callback_data":"vehicle_finance_apply"}],[{"text":"\ud83d\udcc4 Required Documents","callback_data":"vehicle_finance_documents"}],[{"text":"\ud83d\udcb0 Financing Plans & Limits","callback_data":"vehicle_finance_plans_limits"}],[{"text":"\ud83d\udccb My Finance Applications","callback_data":"vehicle_finance_my_applications"}],[{"text":"\ud83d\udcca Application Status","callback_data":"vehicle_finance_status"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Financing Officer","callback_data":"vehicle_finance_officer"}],[{"text":"\u2753 Vehicle Finance Help Center","callback_data":"vehicle_finance_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-15 20:21:04] BOT HIT webhook request received
[2026-05-15 20:21:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:21:05] sendMessage response: {"ok":true,"result":{"message_id":9377,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778876465,"text":"\ud83d\ude98 Vehicle Finance Application\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nBefore starting your application, please carefully review the financing requirements below.\n\n\ud83d\udccb Basic Requirements\n\n\u2022 Valid Government Issued ID Card / Passport\n\u2022 Proof of Income or Employment\n\u2022 Active Mobile Number\n\u2022 Residential Address Verification\n\u2022 Minimum Down Payment Required\n\u2022 Two Witness / References Required\n\u2022 Additional Compliance Verification May Apply\n\u2022 Physical Verification May Be Required Depending on Region\n\n\u26a0\ufe0f Important Notice\n\nSubmission of an application does not guarantee approval. All applications are reviewed according to internal compliance and financing policies.\n\nBy continuing, you confirm that you can provide the required information, agree to verification procedures, and understand the financing conditions.\n\nCan you fulfil these requirements and continue your application?","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":177,"length":18,"type":"bold"},{"offset":511,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Yes, Continue","callback_data":"vf_input_4pyFIFllcywgQ29udGludWU"}],[{"text":"\u274c Cancel Application","callback_data":"vf_input_4p2MIENhbmNlbCBBcHBsaWNhdGlvbg"}]]}}}
[2026-05-15 20:21:07] BOT HIT webhook request received
[2026-05-15 20:21:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:21:08] sendMessage response: {"ok":true,"result":{"message_id":9378,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778876468,"text":"\ud83d\ude97 Vehicle Type\n\nPlease select the type of vehicle you want to finance.","entities":[{"offset":3,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Car","callback_data":"vf_input_8J-amCBDYXI"},{"text":"\ud83d\udefb SUV","callback_data":"vf_input_8J-buyBTVVY"}],[{"text":"\ud83d\ude9a Commercial Vehicle","callback_data":"vf_input_8J-amiBDb21tZXJjaWFsIFZlaGljbGU"},{"text":"\ud83c\udfcd Motorcycle","callback_data":"vf_input_8J-PjSBNb3RvcmN5Y2xl"}],[{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 20:21:10] BOT HIT webhook request received
[2026-05-15 20:21:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:21:11] sendMessage response: {"ok":true,"result":{"message_id":9379,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778876471,"text":"\ud83c\udff7 Vehicle Brand\n\nPlease enter the vehicle brand/company name.\n\nExample: Toyota, Honda, Suzuki, Kia","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-05-15 20:21:14] BOT HIT webhook request received
[2026-05-15 20:21:15] sendMessage response: {"ok":true,"result":{"message_id":9381,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778876475,"text":"\ud83d\ude98 Vehicle Model\n\nPlease enter the vehicle model.\n\nExample: Alto VXR, Civic RS, Corolla GLI","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-05-15 20:21:16] BOT HIT webhook request received
[2026-05-15 20:21:17] sendMessage response: {"ok":true,"result":{"message_id":9383,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778876477,"text":"\u2699\ufe0f Transmission Type\n\nPlease select the transmission type.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Automatic","callback_data":"vf_input_QXV0b21hdGlj"},{"text":"Manual","callback_data":"vf_input_TWFudWFs"}]]}}}
[2026-05-15 20:21:18] BOT HIT webhook request received
[2026-05-15 20:21:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:21:19] sendMessage response: {"ok":true,"result":{"message_id":9384,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778876479,"text":"\ud83d\ude97 Vehicle Condition\n\nPlease select vehicle condition.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Brand New","callback_data":"vf_input_QnJhbmQgTmV3"},{"text":"Used Vehicle","callback_data":"vf_input_VXNlZCBWZWhpY2xl"}]]}}}
[2026-05-15 20:21:20] BOT HIT webhook request received
[2026-05-15 20:21:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:21:21] sendMessage response: {"ok":true,"result":{"message_id":9385,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778876481,"text":"\ud83d\udcb3 Down Payment Percentage\n\nVehicle financing requires a minimum down payment. Please select the percentage you can pay as a down payment.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"10%","callback_data":"vf_input_MTAl"},{"text":"20%","callback_data":"vf_input_MjAl"}],[{"text":"30%","callback_data":"vf_input_MzAl"},{"text":"40%","callback_data":"vf_input_NDAl"}],[{"text":"50%+","callback_data":"vf_input_NTAlKw"},{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 20:21:22] BOT HIT webhook request received
[2026-05-15 20:21:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:21:23] sendMessage response: {"ok":true,"result":{"message_id":9386,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778876483,"text":"\ud83d\udcbc Down Payment Source\n\nPlease select the source of your down payment funds.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Salary Savings","callback_data":"vf_input_U2FsYXJ5IFNhdmluZ3M"},{"text":"Business Income","callback_data":"vf_input_QnVzaW5lc3MgSW5jb21l"}],[{"text":"Personal Savings","callback_data":"vf_input_UGVyc29uYWwgU2F2aW5ncw"},{"text":"Family Support","callback_data":"vf_input_RmFtaWx5IFN1cHBvcnQ"}],[{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 20:21:25] BOT HIT webhook request received
[2026-05-15 20:21:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:21:25] sendMessage response: {"ok":true,"result":{"message_id":9387,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778876485,"text":"\ud83d\udcbc Employment Status\n\nPlease select your employment status.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Salaried Employee","callback_data":"vf_input_U2FsYXJpZWQgRW1wbG95ZWU"},{"text":"Business Owner","callback_data":"vf_input_QnVzaW5lc3MgT3duZXI"}],[{"text":"Self Employed","callback_data":"vf_input_U2VsZiBFbXBsb3llZA"},{"text":"Freelancer","callback_data":"vf_input_RnJlZWxhbmNlcg"}],[{"text":"Overseas Worker","callback_data":"vf_input_T3ZlcnNlYXMgV29ya2Vy"},{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 20:21:27] BOT HIT webhook request received
[2026-05-15 20:21:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:21:28] sendMessage response: {"ok":true,"result":{"message_id":9388,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778876488,"text":"\ud83d\udcb0 Monthly Income\n\nPlease enter your approximate monthly income.","entities":[{"offset":3,"length":14,"type":"bold"}]}}
[2026-05-15 20:21:34] BOT HIT webhook request received
[2026-05-15 20:21:34] sendMessage response: {"ok":true,"result":{"message_id":9390,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778876494,"text":"\ud83c\udfe2 Company / Business Name\n\nPlease enter your company or business name.","entities":[{"offset":3,"length":23,"type":"bold"}]}}
[2026-05-15 20:21:37] BOT HIT webhook request received
[2026-05-15 20:21:37] sendMessage response: {"ok":true,"result":{"message_id":9392,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778876497,"text":"\u23f3 Employment Duration\n\nHow long have you been working in your current job/business?","entities":[{"offset":2,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Less than 6 Months","callback_data":"vf_input_TGVzcyB0aGFuIDYgTW9udGhz"},{"text":"6\u201312 Months","callback_data":"vf_input_NuKAkzEyIE1vbnRocw"}],[{"text":"1\u20133 Years","callback_data":"vf_input_MeKAkzMgWWVhcnM"},{"text":"3\u20135 Years","callback_data":"vf_input_M-KAkzUgWWVhcnM"}],[{"text":"5+ Years","callback_data":"vf_input_NSsgWWVhcnM"}]]}}}
[2026-05-15 20:21:39] BOT HIT webhook request received
[2026-05-15 20:21:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:21:40] sendMessage response: {"ok":true,"result":{"message_id":9393,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778876500,"text":"\ud83c\udfe0 Residential Status\n\nPlease select your residential status.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Own House","callback_data":"vf_input_T3duIEhvdXNl"},{"text":"Rental Property","callback_data":"vf_input_UmVudGFsIFByb3BlcnR5"}],[{"text":"Family Residence","callback_data":"vf_input_RmFtaWx5IFJlc2lkZW5jZQ"},{"text":"Company Accommodation","callback_data":"vf_input_Q29tcGFueSBBY2NvbW1vZGF0aW9u"}]]}}}
[2026-05-15 20:21:42] BOT HIT webhook request received
[2026-05-15 20:21:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:21:43] sendMessage response: {"ok":true,"result":{"message_id":9394,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778876503,"text":"\ud83d\udccd Residential Address\n\nPlease enter your complete residential address.","entities":[{"offset":3,"length":19,"type":"bold"}]}}
[2026-05-15 20:21:45] BOT HIT webhook request received
[2026-05-15 20:21:46] sendMessage response: {"ok":true,"result":{"message_id":9396,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778876506,"text":"\ud83d\udc65 Witness / Reference Information\n\nVehicle finance applications require witness/reference information for verification and compliance purposes.\n\nOur Accounts & Verification Department may contact the provided references if required during application review.\n\nPlease enter Witness #1 first name.","entities":[{"offset":3,"length":31,"type":"bold"}]}}
[2026-05-15 20:21:49] BOT HIT webhook request received
[2026-05-15 20:21:49] sendMessage response: {"ok":true,"result":{"message_id":9398,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778876509,"text":"\ud83d\udc64 Please enter Witness #1 last name."}}
[2026-05-15 20:21:51] BOT HIT webhook request received
[2026-05-15 20:21:51] sendMessage response: {"ok":true,"result":{"message_id":9400,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778876511,"text":"\ud83e\udd1d Please enter relationship with Witness #1.\n\nExample: Brother, Friend, Cousin, Employer"}}
[2026-05-15 20:21:54] BOT HIT webhook request received
[2026-05-15 20:21:54] sendMessage response: {"ok":true,"result":{"message_id":9402,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778876514,"text":"\ud83d\udcde Please enter Witness #1 contact number."}}
[2026-05-15 20:21:56] BOT HIT webhook request received
[2026-05-15 20:21:57] sendMessage response: {"ok":true,"result":{"message_id":9404,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778876517,"text":"\ud83e\udeaa Please enter Witness #1 CNIC number."}}
[2026-05-15 20:21:59] BOT HIT webhook request received
[2026-05-15 20:21:59] sendMessage response: {"ok":true,"result":{"message_id":9406,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778876519,"text":"\ud83d\udcc5 Please enter Witness #1 CNIC issue date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 20:22:02] BOT HIT webhook request received
[2026-05-15 20:22:02] sendMessage response: {"ok":true,"result":{"message_id":9408,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778876522,"text":"\ud83d\udcc5 Please enter Witness #1 CNIC expiry date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 20:22:05] BOT HIT webhook request received
[2026-05-15 20:22:06] sendMessage response: {"ok":true,"result":{"message_id":9410,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778876526,"text":"\ud83c\udf82 Please enter Witness #1 date of birth.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 20:22:08] BOT HIT webhook request received
[2026-05-15 20:22:08] sendMessage response: {"ok":true,"result":{"message_id":9412,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778876528,"text":"\ud83c\udfe0 Please enter Witness #1 complete residential address."}}
[2026-05-15 20:22:10] BOT HIT webhook request received
[2026-05-15 20:22:10] sendMessage response: {"ok":true,"result":{"message_id":9414,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778876530,"text":"\ud83d\udc65 Witness #2 Information\n\nPlease enter Witness #2 first name.","entities":[{"offset":3,"length":22,"type":"bold"}]}}
[2026-05-15 20:22:12] BOT HIT webhook request received
[2026-05-15 20:22:12] sendMessage response: {"ok":true,"result":{"message_id":9416,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778876532,"text":"\ud83d\udc64 Please enter Witness #2 last name."}}
[2026-05-15 20:22:15] BOT HIT webhook request received
[2026-05-15 20:22:16] sendMessage response: {"ok":true,"result":{"message_id":9418,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778876536,"text":"\ud83e\udd1d Please enter relationship with Witness #2.\n\nExample: Brother, Friend, Cousin, Employer"}}
[2026-05-15 20:22:17] BOT HIT webhook request received
[2026-05-15 20:22:18] sendMessage response: {"ok":true,"result":{"message_id":9420,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778876538,"text":"\ud83d\udcde Please enter Witness #2 contact number."}}
[2026-05-15 20:22:20] BOT HIT webhook request received
[2026-05-15 20:22:20] sendMessage response: {"ok":true,"result":{"message_id":9422,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778876540,"text":"\ud83e\udeaa Please enter Witness #2 CNIC number."}}
[2026-05-15 20:22:22] BOT HIT webhook request received
[2026-05-15 20:22:22] sendMessage response: {"ok":true,"result":{"message_id":9424,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778876542,"text":"\ud83d\udcc5 Please enter Witness #2 CNIC issue date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 20:22:24] BOT HIT webhook request received
[2026-05-15 20:22:25] sendMessage response: {"ok":true,"result":{"message_id":9426,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778876545,"text":"\ud83d\udcc5 Please enter Witness #2 CNIC expiry date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 20:22:27] BOT HIT webhook request received
[2026-05-15 20:22:27] sendMessage response: {"ok":true,"result":{"message_id":9428,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778876547,"text":"\ud83c\udf82 Please enter Witness #2 date of birth.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 20:22:28] BOT HIT webhook request received
[2026-05-15 20:22:29] sendMessage response: {"ok":true,"result":{"message_id":9430,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778876549,"text":"\ud83c\udfe0 Please enter Witness #2 complete residential address."}}
[2026-05-15 20:22:31] BOT HIT webhook request received
[2026-05-15 20:22:31] sendMessage response: {"ok":true,"result":{"message_id":9432,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778876551,"text":"\ud83d\udccb Vehicle Finance Application Review\n\n\ud83d\ude98 Vehicle Details\n\u2022 Vehicle Type: \ud83d\ude98 Car\n\u2022 Brand: Ggg\n\u2022 Model: Hhh\n\u2022 Transmission: Automatic\n\u2022 Condition: Brand New\n\n\ud83d\udcb3 Down Payment\n\u2022 Percentage: 40%\n\u2022 Source: Family Support\n\n\ud83d\udcbc Employment\n\u2022 Status: Business Owner\n\u2022 Monthly Income: 7009\n\u2022 Company / Business: Hhhh\n\u2022 Duration: 6\u201312 Months\n\n\ud83c\udfe0 Residence\n\u2022 Status: Rental Property\n\u2022 Address: Hhhyyy\n\n\ud83d\udc65 Witness #1\n\u2022 Name: Yyyy Hyhy\n\u2022 Relationship: Yyyy\n\u2022 Contact: Yyyy\n\u2022 CNIC: Uyyy\n\u2022 CNIC Issue: Yyyy\n\u2022 CNIC Expiry: Yyy\n\u2022 DOB: Yhy\n\u2022 Address: Hhh\n\n\ud83d\udc65 Witness #2\n\u2022 Name: Yyy Yyy\n\u2022 Relationship: Yyyy\n\u2022 Contact: Yyyy\n\u2022 CNIC: Ghhg\n\u2022 CNIC Issue: Ggg\n\u2022 CNIC Expiry: Ggg\n\u2022 DOB: Yyy\n\u2022 Address: Hyyy\n\n\u26a0\ufe0f Please carefully review your information before submission. Incorrect or misleading information may result in application rejection or additional verification procedures.","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":42,"length":15,"type":"bold"},{"offset":160,"length":12,"type":"bold"},{"offset":220,"length":10,"type":"bold"},{"offset":334,"length":9,"type":"bold"},{"offset":392,"length":10,"type":"bold"},{"offset":539,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Submit Application","callback_data":"vf_input_4pyFIFN1Ym1pdCBBcHBsaWNhdGlvbg"}],[{"text":"\u274c Cancel Application","callback_data":"vf_input_4p2MIENhbmNlbCBBcHBsaWNhdGlvbg"}]]}}}
[2026-05-15 20:22:32] BOT HIT webhook request received
[2026-05-15 20:22:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:22:33] Vehicle Finance submitted email not found for chat_id=7851920105 user_id=0
[2026-05-15 20:22:33] Vehicle Finance submitted email skipped: customer email not found for chat_id=7851920105
[2026-05-15 20:22:33] sendMessage response: {"ok":true,"result":{"message_id":9433,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778876553,"text":"\u2705 Vehicle Finance Application Submitted Successfully\n\nDear Valued Customer,\n\nYour vehicle finance application has been successfully submitted to the FinoviaPay Accounts & Vehicle Finance Department for review and initial assessment.\n\n\ud83d\udccc Application Reference: VF-260515-3A0E60C2\n\ud83c\udd94 Internal Application ID: #9\n\n\ud83d\ude98 Applied Vehicle Details\n\u2022 Vehicle Type: \ud83d\ude98 Car\n\u2022 Brand: Ggg\n\u2022 Model: Hhh\n\u2022 Transmission: Automatic\n\n\ud83d\udccb Application Status:\nUnder Initial Review\n\n\ud83d\udcde Next Step\n\nOur Accounts & Vehicle Finance Department will review your selected vehicle and application details. After the initial review, our department may contact you for required supporting documents, income verification, witness confirmation, vehicle quotation/invoice, and additional compliance checks.\n\nPlease keep your registered mobile number active and ensure that the information provided in this application is accurate.\n\n\u23f3 Estimated Initial Review Time:\n2\u20135 Business Days\n\n\u26a0\ufe0f Important Notice\n\nSubmission of an application does not guarantee approval. Financing approval depends on internal verification, compliance checks, affordability assessment, and risk evaluation procedures.\n\n\ud83d\udce7 Email Notification:\nEmail confirmation could not be sent automatically. Your application is still submitted successfully.\n\nThank you for choosing FinoviaPay Vehicle Finance Services.","entities":[{"offset":2,"length":50,"type":"bold"},{"offset":237,"length":22,"type":"bold"},{"offset":282,"length":24,"type":"bold"},{"offset":314,"length":23,"type":"bold"},{"offset":417,"length":19,"type":"bold"},{"offset":462,"length":9,"type":"bold"},{"offset":897,"length":30,"type":"bold"},{"offset":950,"length":16,"type":"bold"},{"offset":1160,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vf_input_8J-amCBWZWhpY2xlIEZpbmFuY2UgU2VydmljZXM"}]]}}}
[2026-05-15 20:30:14] BOT HIT webhook request received
[2026-05-15 20:30:15] sendMessage response: {"ok":true,"result":{"message_id":9435,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877015,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-15 20:30:16] BOT HIT webhook request received
[2026-05-15 20:30:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:30:17] sendMessage response: {"ok":true,"result":{"message_id":9436,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877017,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-15 20:30:25] BOT HIT webhook request received
[2026-05-15 20:30:25] sendMessage response: {"ok":true,"result":{"message_id":9438,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877025,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-15 20:30:29] BOT HIT webhook request received
[2026-05-15 20:30:29] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-05-15 20:30:29] DOB verification blocked match=no
[2026-05-15 20:30:29] DOB verification active/general match=yes user_id=5 status=active
[2026-05-15 20:30:29] sendMessage response: {"ok":true,"result":{"message_id":9440,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877029,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-15 20:31:10] BOT HIT webhook request received
[2026-05-15 20:31:10] sendMessage response: {"ok":true,"result":{"message_id":9442,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877070,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-15 20:31:11] sendMessage response: {"ok":true,"result":{"message_id":9443,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877071,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-15 20:31:14] BOT HIT webhook request received
[2026-05-15 20:31:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:31:15] sendMessage response: {"ok":true,"result":{"message_id":9444,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877075,"text":"\ud83d\ude98 Vehicle Finance Services\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nThis section allows eligible customers to review vehicle financing options, required documents, application status, and connect with the financing department through a secure banking channel.\n\nPlease select an option below.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Apply for Vehicle Finance","callback_data":"vehicle_finance_apply"}],[{"text":"\ud83d\udcc4 Required Documents","callback_data":"vehicle_finance_documents"}],[{"text":"\ud83d\udcb0 Financing Plans & Limits","callback_data":"vehicle_finance_plans_limits"}],[{"text":"\ud83d\udccb My Finance Applications","callback_data":"vehicle_finance_my_applications"}],[{"text":"\ud83d\udcca Application Status","callback_data":"vehicle_finance_status"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Financing Officer","callback_data":"vehicle_finance_officer"}],[{"text":"\u2753 Vehicle Finance Help Center","callback_data":"vehicle_finance_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-15 20:31:16] BOT HIT webhook request received
[2026-05-15 20:31:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:31:17] sendMessage response: {"ok":true,"result":{"message_id":9445,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877077,"text":"\ud83d\ude98 Vehicle Finance Application\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nBefore starting your application, please carefully review the financing requirements below.\n\n\ud83d\udccb Basic Requirements\n\n\u2022 Valid Government Issued ID Card / Passport\n\u2022 Proof of Income or Employment\n\u2022 Active Mobile Number\n\u2022 Residential Address Verification\n\u2022 Minimum Down Payment Required\n\u2022 Two Witness / References Required\n\u2022 Additional Compliance Verification May Apply\n\u2022 Physical Verification May Be Required Depending on Region\n\n\u26a0\ufe0f Important Notice\n\nSubmission of an application does not guarantee approval. All applications are reviewed according to internal compliance and financing policies.\n\nBy continuing, you confirm that you can provide the required information, agree to verification procedures, and understand the financing conditions.\n\nCan you fulfil these requirements and continue your application?","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":177,"length":18,"type":"bold"},{"offset":511,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Yes, Continue","callback_data":"vf_input_4pyFIFllcywgQ29udGludWU"}],[{"text":"\u274c Cancel Application","callback_data":"vf_input_4p2MIENhbmNlbCBBcHBsaWNhdGlvbg"}]]}}}
[2026-05-15 20:31:19] BOT HIT webhook request received
[2026-05-15 20:31:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:31:20] sendMessage response: {"ok":true,"result":{"message_id":9446,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877080,"text":"\ud83d\ude97 Vehicle Type\n\nPlease select the type of vehicle you want to finance.","entities":[{"offset":3,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Car","callback_data":"vf_input_8J-amCBDYXI"},{"text":"\ud83d\udefb SUV","callback_data":"vf_input_8J-buyBTVVY"}],[{"text":"\ud83d\ude9a Commercial Vehicle","callback_data":"vf_input_8J-amiBDb21tZXJjaWFsIFZlaGljbGU"},{"text":"\ud83c\udfcd Motorcycle","callback_data":"vf_input_8J-PjSBNb3RvcmN5Y2xl"}],[{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 20:31:22] BOT HIT webhook request received
[2026-05-15 20:31:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:31:23] sendMessage response: {"ok":true,"result":{"message_id":9447,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877083,"text":"\ud83c\udff7 Vehicle Brand\n\nPlease enter the vehicle brand/company name.\n\nExample: Toyota, Honda, Suzuki, Kia","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-05-15 20:31:26] BOT HIT webhook request received
[2026-05-15 20:31:27] sendMessage response: {"ok":true,"result":{"message_id":9449,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877087,"text":"\ud83d\ude98 Vehicle Model\n\nPlease enter the vehicle model.\n\nExample: Alto VXR, Civic RS, Corolla GLI","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-05-15 20:31:29] BOT HIT webhook request received
[2026-05-15 20:31:30] sendMessage response: {"ok":true,"result":{"message_id":9451,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877090,"text":"\u2699\ufe0f Transmission Type\n\nPlease select the transmission type.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Automatic","callback_data":"vf_input_QXV0b21hdGlj"},{"text":"Manual","callback_data":"vf_input_TWFudWFs"}]]}}}
[2026-05-15 20:31:31] BOT HIT webhook request received
[2026-05-15 20:31:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:31:32] sendMessage response: {"ok":true,"result":{"message_id":9452,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877092,"text":"\ud83d\ude97 Vehicle Condition\n\nPlease select vehicle condition.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Brand New","callback_data":"vf_input_QnJhbmQgTmV3"},{"text":"Used Vehicle","callback_data":"vf_input_VXNlZCBWZWhpY2xl"}]]}}}
[2026-05-15 20:31:34] BOT HIT webhook request received
[2026-05-15 20:31:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:31:35] sendMessage response: {"ok":true,"result":{"message_id":9453,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877095,"text":"\ud83d\udcb3 Down Payment Percentage\n\nVehicle financing requires a minimum down payment. Please select the percentage you can pay as a down payment.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"10%","callback_data":"vf_input_MTAl"},{"text":"20%","callback_data":"vf_input_MjAl"}],[{"text":"30%","callback_data":"vf_input_MzAl"},{"text":"40%","callback_data":"vf_input_NDAl"}],[{"text":"50%+","callback_data":"vf_input_NTAlKw"},{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 20:31:37] BOT HIT webhook request received
[2026-05-15 20:31:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:31:38] sendMessage response: {"ok":true,"result":{"message_id":9454,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877098,"text":"\ud83d\udcbc Down Payment Source\n\nPlease select the source of your down payment funds.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Salary Savings","callback_data":"vf_input_U2FsYXJ5IFNhdmluZ3M"},{"text":"Business Income","callback_data":"vf_input_QnVzaW5lc3MgSW5jb21l"}],[{"text":"Personal Savings","callback_data":"vf_input_UGVyc29uYWwgU2F2aW5ncw"},{"text":"Family Support","callback_data":"vf_input_RmFtaWx5IFN1cHBvcnQ"}],[{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 20:31:39] BOT HIT webhook request received
[2026-05-15 20:31:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:31:40] sendMessage response: {"ok":true,"result":{"message_id":9455,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877100,"text":"\ud83d\udcbc Employment Status\n\nPlease select your employment status.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Salaried Employee","callback_data":"vf_input_U2FsYXJpZWQgRW1wbG95ZWU"},{"text":"Business Owner","callback_data":"vf_input_QnVzaW5lc3MgT3duZXI"}],[{"text":"Self Employed","callback_data":"vf_input_U2VsZiBFbXBsb3llZA"},{"text":"Freelancer","callback_data":"vf_input_RnJlZWxhbmNlcg"}],[{"text":"Overseas Worker","callback_data":"vf_input_T3ZlcnNlYXMgV29ya2Vy"},{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 20:31:48] BOT HIT webhook request received
[2026-05-15 20:31:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:31:49] sendMessage response: {"ok":true,"result":{"message_id":9456,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877109,"text":"\ud83d\udcb0 Monthly Income\n\nPlease enter your approximate monthly income.","entities":[{"offset":3,"length":14,"type":"bold"}]}}
[2026-05-15 20:31:53] BOT HIT webhook request received
[2026-05-15 20:31:54] sendMessage response: {"ok":true,"result":{"message_id":9458,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877114,"text":"\ud83c\udfe2 Company / Business Name\n\nPlease enter your company or business name.","entities":[{"offset":3,"length":23,"type":"bold"}]}}
[2026-05-15 20:31:56] BOT HIT webhook request received
[2026-05-15 20:31:57] sendMessage response: {"ok":true,"result":{"message_id":9460,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877117,"text":"\u23f3 Employment Duration\n\nHow long have you been working in your current job/business?","entities":[{"offset":2,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Less than 6 Months","callback_data":"vf_input_TGVzcyB0aGFuIDYgTW9udGhz"},{"text":"6\u201312 Months","callback_data":"vf_input_NuKAkzEyIE1vbnRocw"}],[{"text":"1\u20133 Years","callback_data":"vf_input_MeKAkzMgWWVhcnM"},{"text":"3\u20135 Years","callback_data":"vf_input_M-KAkzUgWWVhcnM"}],[{"text":"5+ Years","callback_data":"vf_input_NSsgWWVhcnM"}]]}}}
[2026-05-15 20:32:00] BOT HIT webhook request received
[2026-05-15 20:32:00] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:32:01] sendMessage response: {"ok":true,"result":{"message_id":9461,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877121,"text":"\ud83c\udfe0 Residential Status\n\nPlease select your residential status.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Own House","callback_data":"vf_input_T3duIEhvdXNl"},{"text":"Rental Property","callback_data":"vf_input_UmVudGFsIFByb3BlcnR5"}],[{"text":"Family Residence","callback_data":"vf_input_RmFtaWx5IFJlc2lkZW5jZQ"},{"text":"Company Accommodation","callback_data":"vf_input_Q29tcGFueSBBY2NvbW1vZGF0aW9u"}]]}}}
[2026-05-15 20:32:03] BOT HIT webhook request received
[2026-05-15 20:32:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:32:04] sendMessage response: {"ok":true,"result":{"message_id":9462,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877124,"text":"\ud83d\udccd Residential Address\n\nPlease enter your complete residential address.","entities":[{"offset":3,"length":19,"type":"bold"}]}}
[2026-05-15 20:32:07] BOT HIT webhook request received
[2026-05-15 20:32:08] sendMessage response: {"ok":true,"result":{"message_id":9464,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877128,"text":"\ud83d\udc65 Witness / Reference Information\n\nVehicle finance applications require witness/reference information for verification and compliance purposes.\n\nOur Accounts & Verification Department may contact the provided references if required during application review.\n\nPlease enter Witness #1 first name.","entities":[{"offset":3,"length":31,"type":"bold"}]}}
[2026-05-15 20:32:10] BOT HIT webhook request received
[2026-05-15 20:32:10] sendMessage response: {"ok":true,"result":{"message_id":9466,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877130,"text":"\ud83d\udc64 Please enter Witness #1 last name."}}
[2026-05-15 20:32:12] BOT HIT webhook request received
[2026-05-15 20:32:13] sendMessage response: {"ok":true,"result":{"message_id":9468,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877133,"text":"\ud83e\udd1d Please enter relationship with Witness #1.\n\nExample: Brother, Friend, Cousin, Employer"}}
[2026-05-15 20:32:14] BOT HIT webhook request received
[2026-05-15 20:32:15] sendMessage response: {"ok":true,"result":{"message_id":9470,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877135,"text":"\ud83d\udcde Please enter Witness #1 contact number."}}
[2026-05-15 20:32:16] BOT HIT webhook request received
[2026-05-15 20:32:17] sendMessage response: {"ok":true,"result":{"message_id":9472,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877137,"text":"\ud83e\udeaa Please enter Witness #1 CNIC number."}}
[2026-05-15 20:32:18] BOT HIT webhook request received
[2026-05-15 20:32:19] sendMessage response: {"ok":true,"result":{"message_id":9474,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877139,"text":"\ud83d\udcc5 Please enter Witness #1 CNIC issue date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 20:32:20] BOT HIT webhook request received
[2026-05-15 20:32:21] sendMessage response: {"ok":true,"result":{"message_id":9476,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877141,"text":"\ud83d\udcc5 Please enter Witness #1 CNIC expiry date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 20:32:22] BOT HIT webhook request received
[2026-05-15 20:32:23] sendMessage response: {"ok":true,"result":{"message_id":9478,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877143,"text":"\ud83c\udf82 Please enter Witness #1 date of birth.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 20:32:24] BOT HIT webhook request received
[2026-05-15 20:32:25] sendMessage response: {"ok":true,"result":{"message_id":9480,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877145,"text":"\ud83c\udfe0 Please enter Witness #1 complete residential address."}}
[2026-05-15 20:32:26] BOT HIT webhook request received
[2026-05-15 20:32:27] sendMessage response: {"ok":true,"result":{"message_id":9482,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877146,"text":"\ud83d\udc65 Witness #2 Information\n\nPlease enter Witness #2 first name.","entities":[{"offset":3,"length":22,"type":"bold"}]}}
[2026-05-15 20:32:28] BOT HIT webhook request received
[2026-05-15 20:32:29] sendMessage response: {"ok":true,"result":{"message_id":9484,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877148,"text":"\ud83d\udc64 Please enter Witness #2 last name."}}
[2026-05-15 20:32:30] BOT HIT webhook request received
[2026-05-15 20:32:30] sendMessage response: {"ok":true,"result":{"message_id":9486,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877150,"text":"\ud83e\udd1d Please enter relationship with Witness #2.\n\nExample: Brother, Friend, Cousin, Employer"}}
[2026-05-15 20:32:31] BOT HIT webhook request received
[2026-05-15 20:32:32] sendMessage response: {"ok":true,"result":{"message_id":9488,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877152,"text":"\ud83d\udcde Please enter Witness #2 contact number."}}
[2026-05-15 20:32:34] BOT HIT webhook request received
[2026-05-15 20:32:34] sendMessage response: {"ok":true,"result":{"message_id":9490,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877154,"text":"\ud83e\udeaa Please enter Witness #2 CNIC number."}}
[2026-05-15 20:32:35] BOT HIT webhook request received
[2026-05-15 20:32:36] sendMessage response: {"ok":true,"result":{"message_id":9492,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877156,"text":"\ud83d\udcc5 Please enter Witness #2 CNIC issue date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 20:32:37] BOT HIT webhook request received
[2026-05-15 20:32:38] sendMessage response: {"ok":true,"result":{"message_id":9494,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877158,"text":"\ud83d\udcc5 Please enter Witness #2 CNIC expiry date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 20:32:39] BOT HIT webhook request received
[2026-05-15 20:32:39] sendMessage response: {"ok":true,"result":{"message_id":9496,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877159,"text":"\ud83c\udf82 Please enter Witness #2 date of birth.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 20:32:40] BOT HIT webhook request received
[2026-05-15 20:32:41] sendMessage response: {"ok":true,"result":{"message_id":9498,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877161,"text":"\ud83c\udfe0 Please enter Witness #2 complete residential address."}}
[2026-05-15 20:32:42] BOT HIT webhook request received
[2026-05-15 20:32:42] sendMessage response: {"ok":true,"result":{"message_id":9500,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877162,"text":"\ud83d\udccb Vehicle Finance Application Review\n\n\ud83d\ude98 Vehicle Details\n\u2022 Vehicle Type: \ud83d\ude98 Car\n\u2022 Brand: Dgdgdg\n\u2022 Model: Dhdhhddhdhd\n\u2022 Transmission: Automatic\n\u2022 Condition: Brand New\n\n\ud83d\udcb3 Down Payment\n\u2022 Percentage: 40%\n\u2022 Source: Business Income\n\n\ud83d\udcbc Employment\n\u2022 Status: Business Owner\n\u2022 Monthly Income: 1000\n\u2022 Company / Business: Hdhdhdhd\n\u2022 Duration: 6\u201312 Months\n\n\ud83c\udfe0 Residence\n\u2022 Status: Rental Property\n\u2022 Address: Hddhdhehe\n\n\ud83d\udc65 Witness #1\n\u2022 Name: Hddhdhdhd Hdhdhdhdhd\n\u2022 Relationship: Hdhdhdhd\n\u2022 Contact: Hdhddhhd\n\u2022 CNIC: Uddhdhhd\n\u2022 CNIC Issue: Jdjdudud\n\u2022 CNIC Expiry: Jddhduudd\n\u2022 DOB: Hdhdhdhdd\n\u2022 Address: Uddhdhdhd\n\n\ud83d\udc65 Witness #2\n\u2022 Name: Udhddhhdhd Dhhddhhd\n\u2022 Relationship: Dudhdud\n\u2022 Contact: Djdhhdd\n\u2022 CNIC: Dhdhdhd\n\u2022 CNIC Issue: Jdhdhdd\n\u2022 CNIC Expiry: Jdhdhdhd\n\u2022 DOB: Dudhdhdh\n\u2022 Address: Udududud\n\n\u26a0\ufe0f Please carefully review your information before submission. Incorrect or misleading information may result in application rejection or additional verification procedures.","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":42,"length":15,"type":"bold"},{"offset":171,"length":12,"type":"bold"},{"offset":232,"length":10,"type":"bold"},{"offset":350,"length":9,"type":"bold"},{"offset":411,"length":10,"type":"bold"},{"offset":603,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Submit Application","callback_data":"vf_input_4pyFIFN1Ym1pdCBBcHBsaWNhdGlvbg"}],[{"text":"\u274c Cancel Application","callback_data":"vf_input_4p2MIENhbmNlbCBBcHBsaWNhdGlvbg"}]]}}}
[2026-05-15 20:32:45] BOT HIT webhook request received
[2026-05-15 20:32:46] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:32:46] Vehicle Finance Apply submit error: Call to undefined function vfApplyEnsureApplicationTableColumns()
[2026-05-15 20:32:46] sendMessage response: {"ok":true,"result":{"message_id":9501,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877166,"text":"\u26a0\ufe0f Submission Error\n\nWe were unable to submit your vehicle finance application at this time.\n\nTechnical detail has been saved in system logs for review. Please try again or contact support.","entities":[{"offset":3,"length":16,"type":"bold"}]}}
[2026-05-15 20:42:17] BOT HIT webhook request received
[2026-05-15 20:42:18] sendMessage response: {"ok":true,"result":{"message_id":9503,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877738,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-15 20:42:19] BOT HIT webhook request received
[2026-05-15 20:42:20] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:42:20] sendMessage response: {"ok":true,"result":{"message_id":9504,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877740,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-15 20:42:28] BOT HIT webhook request received
[2026-05-15 20:42:29] sendMessage response: {"ok":true,"result":{"message_id":9506,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877749,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-15 20:42:32] BOT HIT webhook request received
[2026-05-15 20:42:32] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-05-15 20:42:32] DOB verification blocked match=no
[2026-05-15 20:42:32] DOB verification active/general match=yes user_id=5 status=active
[2026-05-15 20:42:32] sendMessage response: {"ok":true,"result":{"message_id":9508,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877752,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-15 20:42:47] BOT HIT webhook request received
[2026-05-15 20:42:47] sendMessage response: {"ok":true,"result":{"message_id":9510,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877767,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-15 20:42:48] sendMessage response: {"ok":true,"result":{"message_id":9511,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877768,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-15 20:42:50] BOT HIT webhook request received
[2026-05-15 20:42:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:42:51] sendMessage response: {"ok":true,"result":{"message_id":9512,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877771,"text":"\ud83d\ude98 Vehicle Finance Services\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nThis section allows eligible customers to review vehicle financing options, required documents, application status, and connect with the financing department through a secure banking channel.\n\nPlease select an option below.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Apply for Vehicle Finance","callback_data":"vehicle_finance_apply"}],[{"text":"\ud83d\udcc4 Required Documents","callback_data":"vehicle_finance_documents"}],[{"text":"\ud83d\udcb0 Financing Plans & Limits","callback_data":"vehicle_finance_plans_limits"}],[{"text":"\ud83d\udccb My Finance Applications","callback_data":"vehicle_finance_my_applications"}],[{"text":"\ud83d\udcca Application Status","callback_data":"vehicle_finance_status"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Financing Officer","callback_data":"vehicle_finance_officer"}],[{"text":"\u2753 Vehicle Finance Help Center","callback_data":"vehicle_finance_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-15 20:42:53] BOT HIT webhook request received
[2026-05-15 20:42:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:42:54] sendMessage response: {"ok":true,"result":{"message_id":9513,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877773,"text":"\ud83d\ude98 Vehicle Finance Application\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nBefore starting your application, please carefully review the financing requirements below.\n\n\ud83d\udccb Basic Requirements\n\n\u2022 Valid Government Issued ID Card / Passport\n\u2022 Proof of Income or Employment\n\u2022 Active Mobile Number\n\u2022 Residential Address Verification\n\u2022 Minimum Down Payment Required\n\u2022 Two Witness / References Required\n\u2022 Additional Compliance Verification May Apply\n\u2022 Physical Verification May Be Required Depending on Region\n\n\u26a0\ufe0f Important Notice\n\nSubmission of an application does not guarantee approval. All applications are reviewed according to internal compliance and financing policies.\n\nBy continuing, you confirm that you can provide the required information, agree to verification procedures, and understand the financing conditions.\n\nCan you fulfil these requirements and continue your application?","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":177,"length":18,"type":"bold"},{"offset":511,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Yes, Continue","callback_data":"vf_input_4pyFIFllcywgQ29udGludWU"}],[{"text":"\u274c Cancel Application","callback_data":"vf_input_4p2MIENhbmNlbCBBcHBsaWNhdGlvbg"}]]}}}
[2026-05-15 20:42:55] BOT HIT webhook request received
[2026-05-15 20:42:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:42:56] sendMessage response: {"ok":true,"result":{"message_id":9514,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877776,"text":"\ud83d\ude97 Vehicle Type\n\nPlease select the type of vehicle you want to finance.","entities":[{"offset":3,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Car","callback_data":"vf_input_8J-amCBDYXI"},{"text":"\ud83d\udefb SUV","callback_data":"vf_input_8J-buyBTVVY"}],[{"text":"\ud83d\ude9a Commercial Vehicle","callback_data":"vf_input_8J-amiBDb21tZXJjaWFsIFZlaGljbGU"},{"text":"\ud83c\udfcd Motorcycle","callback_data":"vf_input_8J-PjSBNb3RvcmN5Y2xl"}],[{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 20:42:57] BOT HIT webhook request received
[2026-05-15 20:42:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:42:58] sendMessage response: {"ok":true,"result":{"message_id":9515,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877778,"text":"\ud83c\udff7 Vehicle Brand\n\nPlease enter the vehicle brand/company name.\n\nExample: Toyota, Honda, Suzuki, Kia","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-05-15 20:43:05] BOT HIT webhook request received
[2026-05-15 20:43:05] sendMessage response: {"ok":true,"result":{"message_id":9517,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877785,"text":"\ud83d\ude98 Vehicle Model\n\nPlease enter the vehicle model.\n\nExample: Alto VXR, Civic RS, Corolla GLI","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-05-15 20:43:08] BOT HIT webhook request received
[2026-05-15 20:43:08] sendMessage response: {"ok":true,"result":{"message_id":9519,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877788,"text":"\u2699\ufe0f Transmission Type\n\nPlease select the transmission type.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Automatic","callback_data":"vf_input_QXV0b21hdGlj"},{"text":"Manual","callback_data":"vf_input_TWFudWFs"}]]}}}
[2026-05-15 20:43:10] BOT HIT webhook request received
[2026-05-15 20:43:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:43:11] sendMessage response: {"ok":true,"result":{"message_id":9520,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877791,"text":"\ud83d\ude97 Vehicle Condition\n\nPlease select vehicle condition.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Brand New","callback_data":"vf_input_QnJhbmQgTmV3"},{"text":"Used Vehicle","callback_data":"vf_input_VXNlZCBWZWhpY2xl"}]]}}}
[2026-05-15 20:43:12] BOT HIT webhook request received
[2026-05-15 20:43:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:43:13] sendMessage response: {"ok":true,"result":{"message_id":9521,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877793,"text":"\ud83d\udcb3 Down Payment Percentage\n\nVehicle financing requires a minimum down payment. Please select the percentage you can pay as a down payment.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"10%","callback_data":"vf_input_MTAl"},{"text":"20%","callback_data":"vf_input_MjAl"}],[{"text":"30%","callback_data":"vf_input_MzAl"},{"text":"40%","callback_data":"vf_input_NDAl"}],[{"text":"50%+","callback_data":"vf_input_NTAlKw"},{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 20:43:15] BOT HIT webhook request received
[2026-05-15 20:43:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:43:16] sendMessage response: {"ok":true,"result":{"message_id":9522,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877796,"text":"\ud83d\udcbc Down Payment Source\n\nPlease select the source of your down payment funds.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Salary Savings","callback_data":"vf_input_U2FsYXJ5IFNhdmluZ3M"},{"text":"Business Income","callback_data":"vf_input_QnVzaW5lc3MgSW5jb21l"}],[{"text":"Personal Savings","callback_data":"vf_input_UGVyc29uYWwgU2F2aW5ncw"},{"text":"Family Support","callback_data":"vf_input_RmFtaWx5IFN1cHBvcnQ"}],[{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 20:43:19] BOT HIT webhook request received
[2026-05-15 20:43:20] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:43:20] sendMessage response: {"ok":true,"result":{"message_id":9523,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877800,"text":"\ud83d\udcbc Employment Status\n\nPlease select your employment status.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Salaried Employee","callback_data":"vf_input_U2FsYXJpZWQgRW1wbG95ZWU"},{"text":"Business Owner","callback_data":"vf_input_QnVzaW5lc3MgT3duZXI"}],[{"text":"Self Employed","callback_data":"vf_input_U2VsZiBFbXBsb3llZA"},{"text":"Freelancer","callback_data":"vf_input_RnJlZWxhbmNlcg"}],[{"text":"Overseas Worker","callback_data":"vf_input_T3ZlcnNlYXMgV29ya2Vy"},{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 20:43:22] BOT HIT webhook request received
[2026-05-15 20:43:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:43:23] sendMessage response: {"ok":true,"result":{"message_id":9524,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877803,"text":"\ud83d\udcb0 Monthly Income\n\nPlease enter your approximate monthly income.","entities":[{"offset":3,"length":14,"type":"bold"}]}}
[2026-05-15 20:43:27] BOT HIT webhook request received
[2026-05-15 20:43:27] sendMessage response: {"ok":true,"result":{"message_id":9526,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877807,"text":"\ud83c\udfe2 Company / Business Name\n\nPlease enter your company or business name.","entities":[{"offset":3,"length":23,"type":"bold"}]}}
[2026-05-15 20:43:32] BOT HIT webhook request received
[2026-05-15 20:43:32] sendMessage response: {"ok":true,"result":{"message_id":9528,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877812,"text":"\u23f3 Employment Duration\n\nHow long have you been working in your current job/business?","entities":[{"offset":2,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Less than 6 Months","callback_data":"vf_input_TGVzcyB0aGFuIDYgTW9udGhz"},{"text":"6\u201312 Months","callback_data":"vf_input_NuKAkzEyIE1vbnRocw"}],[{"text":"1\u20133 Years","callback_data":"vf_input_MeKAkzMgWWVhcnM"},{"text":"3\u20135 Years","callback_data":"vf_input_M-KAkzUgWWVhcnM"}],[{"text":"5+ Years","callback_data":"vf_input_NSsgWWVhcnM"}]]}}}
[2026-05-15 20:43:34] BOT HIT webhook request received
[2026-05-15 20:43:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:43:35] sendMessage response: {"ok":true,"result":{"message_id":9529,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877815,"text":"\ud83c\udfe0 Residential Status\n\nPlease select your residential status.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Own House","callback_data":"vf_input_T3duIEhvdXNl"},{"text":"Rental Property","callback_data":"vf_input_UmVudGFsIFByb3BlcnR5"}],[{"text":"Family Residence","callback_data":"vf_input_RmFtaWx5IFJlc2lkZW5jZQ"},{"text":"Company Accommodation","callback_data":"vf_input_Q29tcGFueSBBY2NvbW1vZGF0aW9u"}]]}}}
[2026-05-15 20:43:41] BOT HIT webhook request received
[2026-05-15 20:43:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:43:41] sendMessage response: {"ok":true,"result":{"message_id":9530,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877821,"text":"\ud83d\udccd Residential Address\n\nPlease enter your complete residential address.","entities":[{"offset":3,"length":19,"type":"bold"}]}}
[2026-05-15 20:43:44] BOT HIT webhook request received
[2026-05-15 20:43:45] sendMessage response: {"ok":true,"result":{"message_id":9532,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877824,"text":"\ud83d\udc65 Witness / Reference Information\n\nVehicle finance applications require witness/reference information for verification and compliance purposes.\n\nOur Accounts & Verification Department may contact the provided references if required during application review.\n\nPlease enter Witness #1 first name.","entities":[{"offset":3,"length":31,"type":"bold"}]}}
[2026-05-15 20:43:47] BOT HIT webhook request received
[2026-05-15 20:43:47] sendMessage response: {"ok":true,"result":{"message_id":9534,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877827,"text":"\ud83d\udc64 Please enter Witness #1 last name."}}
[2026-05-15 20:43:50] BOT HIT webhook request received
[2026-05-15 20:43:50] sendMessage response: {"ok":true,"result":{"message_id":9536,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877830,"text":"\ud83e\udd1d Please enter relationship with Witness #1.\n\nExample: Brother, Friend, Cousin, Employer"}}
[2026-05-15 20:43:52] BOT HIT webhook request received
[2026-05-15 20:43:52] sendMessage response: {"ok":true,"result":{"message_id":9538,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877832,"text":"\ud83d\udcde Please enter Witness #1 contact number."}}
[2026-05-15 20:43:53] BOT HIT webhook request received
[2026-05-15 20:43:54] sendMessage response: {"ok":true,"result":{"message_id":9540,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877834,"text":"\ud83e\udeaa Please enter Witness #1 CNIC number."}}
[2026-05-15 20:43:55] BOT HIT webhook request received
[2026-05-15 20:43:55] sendMessage response: {"ok":true,"result":{"message_id":9542,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877835,"text":"\ud83d\udcc5 Please enter Witness #1 CNIC issue date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 20:44:19] BOT HIT webhook request received
[2026-05-15 20:44:19] sendMessage response: {"ok":true,"result":{"message_id":9544,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877859,"text":"\ud83d\udcc5 Please enter Witness #1 CNIC expiry date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 20:44:28] BOT HIT webhook request received
[2026-05-15 20:44:28] sendMessage response: {"ok":true,"result":{"message_id":9546,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877868,"text":"\ud83c\udf82 Please enter Witness #1 date of birth.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 20:44:29] BOT HIT webhook request received
[2026-05-15 20:44:30] sendMessage response: {"ok":true,"result":{"message_id":9548,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877870,"text":"\ud83c\udfe0 Please enter Witness #1 complete residential address."}}
[2026-05-15 20:44:31] BOT HIT webhook request received
[2026-05-15 20:44:31] sendMessage response: {"ok":true,"result":{"message_id":9550,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877871,"text":"\ud83d\udc65 Witness #2 Information\n\nPlease enter Witness #2 first name.","entities":[{"offset":3,"length":22,"type":"bold"}]}}
[2026-05-15 20:44:32] BOT HIT webhook request received
[2026-05-15 20:44:32] sendMessage response: {"ok":true,"result":{"message_id":9552,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877872,"text":"\ud83d\udc64 Please enter Witness #2 last name."}}
[2026-05-15 20:44:33] BOT HIT webhook request received
[2026-05-15 20:44:34] sendMessage response: {"ok":true,"result":{"message_id":9554,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877874,"text":"\ud83e\udd1d Please enter relationship with Witness #2.\n\nExample: Brother, Friend, Cousin, Employer"}}
[2026-05-15 20:44:35] BOT HIT webhook request received
[2026-05-15 20:44:35] sendMessage response: {"ok":true,"result":{"message_id":9556,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877875,"text":"\ud83d\udcde Please enter Witness #2 contact number."}}
[2026-05-15 20:44:36] BOT HIT webhook request received
[2026-05-15 20:44:36] sendMessage response: {"ok":true,"result":{"message_id":9558,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877876,"text":"\ud83e\udeaa Please enter Witness #2 CNIC number."}}
[2026-05-15 20:44:37] BOT HIT webhook request received
[2026-05-15 20:44:37] sendMessage response: {"ok":true,"result":{"message_id":9560,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877877,"text":"\ud83d\udcc5 Please enter Witness #2 CNIC issue date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 20:44:38] BOT HIT webhook request received
[2026-05-15 20:44:39] sendMessage response: {"ok":true,"result":{"message_id":9562,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877879,"text":"\ud83d\udcc5 Please enter Witness #2 CNIC expiry date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 20:44:39] BOT HIT webhook request received
[2026-05-15 20:44:40] sendMessage response: {"ok":true,"result":{"message_id":9564,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877880,"text":"\ud83c\udf82 Please enter Witness #2 date of birth.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 20:44:41] BOT HIT webhook request received
[2026-05-15 20:44:41] sendMessage response: {"ok":true,"result":{"message_id":9566,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877881,"text":"\ud83c\udfe0 Please enter Witness #2 complete residential address."}}
[2026-05-15 20:44:43] BOT HIT webhook request received
[2026-05-15 20:44:44] sendMessage response: {"ok":true,"result":{"message_id":9568,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877884,"text":"\ud83d\udccb Vehicle Finance Application Review\n\n\ud83d\ude98 Vehicle Details\n\u2022 Vehicle Type: \ud83d\ude98 Car\n\u2022 Brand: Suzuki\n\u2022 Model: Alto\n\u2022 Transmission: Automatic\n\u2022 Condition: Brand New\n\n\ud83d\udcb3 Down Payment\n\u2022 Percentage: 40%\n\u2022 Source: Business Income\n\n\ud83d\udcbc Employment\n\u2022 Status: Business Owner\n\u2022 Monthly Income: 1000\n\u2022 Company / Business: Alcoded\n\u2022 Duration: 6\u201312 Months\n\n\ud83c\udfe0 Residence\n\u2022 Status: Rental Property\n\u2022 Address: Hshshd\n\n\ud83d\udc65 Witness #1\n\u2022 Name: Hshshdb Nsisushehd\n\u2022 Relationship: Kshsydduhd\n\u2022 Contact: Hsbdbdbd\n\u2022 CNIC: Jdhddhhd\n\u2022 CNIC Issue: 2ddd\n\u2022 CNIC Expiry: Hdhdhd\n\u2022 DOB: Dhdhdhdh\n\u2022 Address: Dhdhhd\n\n\ud83d\udc65 Witness #2\n\u2022 Name: Djdhdhd Djdhdhhd\n\u2022 Relationship: Djdhdhd\n\u2022 Contact: Dhdhdh\n\u2022 CNIC: Djdjjd\n\u2022 CNIC Issue: Djdhjd\n\u2022 CNIC Expiry: Djdjjdd\n\u2022 DOB: Djdhjdd\n\u2022 Address: Djdhjd\n\n\u26a0\ufe0f Please carefully review your information before submission. Incorrect or misleading information may result in application rejection or additional verification procedures.","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":42,"length":15,"type":"bold"},{"offset":164,"length":12,"type":"bold"},{"offset":225,"length":10,"type":"bold"},{"offset":342,"length":9,"type":"bold"},{"offset":400,"length":10,"type":"bold"},{"offset":581,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Submit Application","callback_data":"vf_input_4pyFIFN1Ym1pdCBBcHBsaWNhdGlvbg"}],[{"text":"\u274c Cancel Application","callback_data":"vf_input_4p2MIENhbmNlbCBBcHBsaWNhdGlvbg"}]]}}}
[2026-05-15 20:44:44] BOT HIT webhook request received
[2026-05-15 20:44:45] sendMessage response: {"ok":true,"result":{"message_id":9570,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877885,"text":"Please select \u2705 Submit Application to submit or \u274c Cancel Application to cancel.","entities":[{"offset":14,"length":20,"type":"bold"},{"offset":48,"length":20,"type":"bold"}]}}
[2026-05-15 20:44:49] BOT HIT webhook request received
[2026-05-15 20:44:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:44:50] Vehicle Finance Apply submit error: Call to undefined function vfApplyMaskEmail()
[2026-05-15 20:44:50] sendMessage response: {"ok":true,"result":{"message_id":9571,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778877890,"text":"\u26a0\ufe0f Submission Error\n\nWe were unable to submit your vehicle finance application at this time.\n\nTechnical detail has been saved in system logs for review. Please try again or contact support.","entities":[{"offset":3,"length":16,"type":"bold"}]}}
[2026-05-15 20:51:11] BOT HIT webhook request received
[2026-05-15 20:51:11] sendMessage response: {"ok":true,"result":{"message_id":9573,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778878271,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-15 20:51:13] BOT HIT webhook request received
[2026-05-15 20:51:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:51:14] sendMessage response: {"ok":true,"result":{"message_id":9574,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778878273,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-15 20:51:23] BOT HIT webhook request received
[2026-05-15 20:51:24] sendMessage response: {"ok":true,"result":{"message_id":9576,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778878284,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-15 20:51:27] BOT HIT webhook request received
[2026-05-15 20:51:27] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-05-15 20:51:27] DOB verification blocked match=no
[2026-05-15 20:51:27] DOB verification active/general match=yes user_id=5 status=active
[2026-05-15 20:51:27] sendMessage response: {"ok":true,"result":{"message_id":9578,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778878287,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-15 20:52:40] BOT HIT webhook request received
[2026-05-15 20:52:40] sendMessage response: {"ok":true,"result":{"message_id":9580,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778878360,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-15 20:52:41] sendMessage response: {"ok":true,"result":{"message_id":9581,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778878361,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-15 20:52:44] BOT HIT webhook request received
[2026-05-15 20:52:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:52:45] sendMessage response: {"ok":true,"result":{"message_id":9582,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778878365,"text":"\ud83d\ude98 Vehicle Finance Services\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nThis section allows eligible customers to review vehicle financing options, required documents, application status, and connect with the financing department through a secure banking channel.\n\nPlease select an option below.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Apply for Vehicle Finance","callback_data":"vehicle_finance_apply"}],[{"text":"\ud83d\udcc4 Required Documents","callback_data":"vehicle_finance_documents"}],[{"text":"\ud83d\udcb0 Financing Plans & Limits","callback_data":"vehicle_finance_plans_limits"}],[{"text":"\ud83d\udccb My Finance Applications","callback_data":"vehicle_finance_my_applications"}],[{"text":"\ud83d\udcca Application Status","callback_data":"vehicle_finance_status"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Financing Officer","callback_data":"vehicle_finance_officer"}],[{"text":"\u2753 Vehicle Finance Help Center","callback_data":"vehicle_finance_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-15 20:52:47] BOT HIT webhook request received
[2026-05-15 20:52:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:52:48] sendMessage response: {"ok":true,"result":{"message_id":9583,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778878368,"text":"\ud83d\ude98 Vehicle Finance Application\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nBefore starting your application, please carefully review the financing requirements below.\n\n\ud83d\udccb Basic Requirements\n\n\u2022 Valid Government Issued ID Card / Passport\n\u2022 Proof of Income or Employment\n\u2022 Active Mobile Number\n\u2022 Residential Address Verification\n\u2022 Minimum Down Payment Required\n\u2022 Two Witness / References Required\n\u2022 Additional Compliance Verification May Apply\n\u2022 Physical Verification May Be Required Depending on Region\n\n\u26a0\ufe0f Important Notice\n\nSubmission of an application does not guarantee approval. All applications are reviewed according to internal compliance and financing policies.\n\nBy continuing, you confirm that you can provide the required information, agree to verification procedures, and understand the financing conditions.\n\nCan you fulfil these requirements and continue your application?","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":177,"length":18,"type":"bold"},{"offset":511,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Yes, Continue","callback_data":"vf_input_4pyFIFllcywgQ29udGludWU"}],[{"text":"\u274c Cancel Application","callback_data":"vf_input_4p2MIENhbmNlbCBBcHBsaWNhdGlvbg"}]]}}}
[2026-05-15 20:52:51] BOT HIT webhook request received
[2026-05-15 20:52:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:52:52] sendMessage response: {"ok":true,"result":{"message_id":9584,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778878372,"text":"\ud83d\ude97 Vehicle Type\n\nPlease select the type of vehicle you want to finance.","entities":[{"offset":3,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Car","callback_data":"vf_input_8J-amCBDYXI"},{"text":"\ud83d\udefb SUV","callback_data":"vf_input_8J-buyBTVVY"}],[{"text":"\ud83d\ude9a Commercial Vehicle","callback_data":"vf_input_8J-amiBDb21tZXJjaWFsIFZlaGljbGU"},{"text":"\ud83c\udfcd Motorcycle","callback_data":"vf_input_8J-PjSBNb3RvcmN5Y2xl"}],[{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 20:52:54] BOT HIT webhook request received
[2026-05-15 20:52:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:52:55] sendMessage response: {"ok":true,"result":{"message_id":9585,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778878375,"text":"\ud83c\udff7 Vehicle Brand\n\nPlease enter the vehicle brand/company name.\n\nExample: Toyota, Honda, Suzuki, Kia","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-05-15 20:53:08] BOT HIT webhook request received
[2026-05-15 20:53:09] sendMessage response: {"ok":true,"result":{"message_id":9587,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778878389,"text":"\ud83d\ude98 Vehicle Model\n\nPlease enter the vehicle model.\n\nExample: Alto VXR, Civic RS, Corolla GLI","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-05-15 20:53:10] BOT HIT webhook request received
[2026-05-15 20:53:11] sendMessage response: {"ok":true,"result":{"message_id":9589,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778878391,"text":"\u2699\ufe0f Transmission Type\n\nPlease select the transmission type.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Automatic","callback_data":"vf_input_QXV0b21hdGlj"},{"text":"Manual","callback_data":"vf_input_TWFudWFs"}]]}}}
[2026-05-15 20:53:12] BOT HIT webhook request received
[2026-05-15 20:53:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:53:13] sendMessage response: {"ok":true,"result":{"message_id":9590,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778878393,"text":"\ud83d\ude97 Vehicle Condition\n\nPlease select vehicle condition.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Brand New","callback_data":"vf_input_QnJhbmQgTmV3"},{"text":"Used Vehicle","callback_data":"vf_input_VXNlZCBWZWhpY2xl"}]]}}}
[2026-05-15 20:53:15] BOT HIT webhook request received
[2026-05-15 20:53:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:53:16] sendMessage response: {"ok":true,"result":{"message_id":9591,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778878395,"text":"\ud83d\udcb3 Down Payment Percentage\n\nVehicle financing requires a minimum down payment. Please select the percentage you can pay as a down payment.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"10%","callback_data":"vf_input_MTAl"},{"text":"20%","callback_data":"vf_input_MjAl"}],[{"text":"30%","callback_data":"vf_input_MzAl"},{"text":"40%","callback_data":"vf_input_NDAl"}],[{"text":"50%+","callback_data":"vf_input_NTAlKw"},{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 20:53:17] BOT HIT webhook request received
[2026-05-15 20:53:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:53:18] sendMessage response: {"ok":true,"result":{"message_id":9592,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778878398,"text":"\ud83d\udcbc Down Payment Source\n\nPlease select the source of your down payment funds.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Salary Savings","callback_data":"vf_input_U2FsYXJ5IFNhdmluZ3M"},{"text":"Business Income","callback_data":"vf_input_QnVzaW5lc3MgSW5jb21l"}],[{"text":"Personal Savings","callback_data":"vf_input_UGVyc29uYWwgU2F2aW5ncw"},{"text":"Family Support","callback_data":"vf_input_RmFtaWx5IFN1cHBvcnQ"}],[{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 20:53:20] BOT HIT webhook request received
[2026-05-15 20:53:20] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:53:21] sendMessage response: {"ok":true,"result":{"message_id":9593,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778878401,"text":"\ud83d\udcbc Employment Status\n\nPlease select your employment status.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Salaried Employee","callback_data":"vf_input_U2FsYXJpZWQgRW1wbG95ZWU"},{"text":"Business Owner","callback_data":"vf_input_QnVzaW5lc3MgT3duZXI"}],[{"text":"Self Employed","callback_data":"vf_input_U2VsZiBFbXBsb3llZA"},{"text":"Freelancer","callback_data":"vf_input_RnJlZWxhbmNlcg"}],[{"text":"Overseas Worker","callback_data":"vf_input_T3ZlcnNlYXMgV29ya2Vy"},{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 20:53:22] BOT HIT webhook request received
[2026-05-15 20:53:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:53:23] sendMessage response: {"ok":true,"result":{"message_id":9594,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778878403,"text":"\ud83d\udcb0 Monthly Income\n\nPlease enter your approximate monthly income.","entities":[{"offset":3,"length":14,"type":"bold"}]}}
[2026-05-15 20:53:25] BOT HIT webhook request received
[2026-05-15 20:53:26] sendMessage response: {"ok":true,"result":{"message_id":9596,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778878406,"text":"\ud83c\udfe2 Company / Business Name\n\nPlease enter your company or business name.","entities":[{"offset":3,"length":23,"type":"bold"}]}}
[2026-05-15 20:53:27] BOT HIT webhook request received
[2026-05-15 20:53:27] sendMessage response: {"ok":true,"result":{"message_id":9598,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778878407,"text":"\u23f3 Employment Duration\n\nHow long have you been working in your current job/business?","entities":[{"offset":2,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Less than 6 Months","callback_data":"vf_input_TGVzcyB0aGFuIDYgTW9udGhz"},{"text":"6\u201312 Months","callback_data":"vf_input_NuKAkzEyIE1vbnRocw"}],[{"text":"1\u20133 Years","callback_data":"vf_input_MeKAkzMgWWVhcnM"},{"text":"3\u20135 Years","callback_data":"vf_input_M-KAkzUgWWVhcnM"}],[{"text":"5+ Years","callback_data":"vf_input_NSsgWWVhcnM"}]]}}}
[2026-05-15 20:53:30] BOT HIT webhook request received
[2026-05-15 20:53:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:53:31] sendMessage response: {"ok":true,"result":{"message_id":9599,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778878411,"text":"\ud83c\udfe0 Residential Status\n\nPlease select your residential status.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Own House","callback_data":"vf_input_T3duIEhvdXNl"},{"text":"Rental Property","callback_data":"vf_input_UmVudGFsIFByb3BlcnR5"}],[{"text":"Family Residence","callback_data":"vf_input_RmFtaWx5IFJlc2lkZW5jZQ"},{"text":"Company Accommodation","callback_data":"vf_input_Q29tcGFueSBBY2NvbW1vZGF0aW9u"}]]}}}
[2026-05-15 20:53:33] BOT HIT webhook request received
[2026-05-15 20:53:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:53:34] sendMessage response: {"ok":true,"result":{"message_id":9600,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778878414,"text":"\ud83d\udccd Residential Address\n\nPlease enter your complete residential address.","entities":[{"offset":3,"length":19,"type":"bold"}]}}
[2026-05-15 20:53:35] BOT HIT webhook request received
[2026-05-15 20:53:36] sendMessage response: {"ok":true,"result":{"message_id":9602,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778878416,"text":"\ud83d\udc65 Witness / Reference Information\n\nVehicle finance applications require witness/reference information for verification and compliance purposes.\n\nOur Accounts & Verification Department may contact the provided references if required during application review.\n\nPlease enter Witness #1 first name.","entities":[{"offset":3,"length":31,"type":"bold"}]}}
[2026-05-15 20:53:37] BOT HIT webhook request received
[2026-05-15 20:53:38] sendMessage response: {"ok":true,"result":{"message_id":9604,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778878418,"text":"\ud83d\udc64 Please enter Witness #1 last name."}}
[2026-05-15 20:53:39] BOT HIT webhook request received
[2026-05-15 20:53:39] sendMessage response: {"ok":true,"result":{"message_id":9606,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778878419,"text":"\ud83e\udd1d Please enter relationship with Witness #1.\n\nExample: Brother, Friend, Cousin, Employer"}}
[2026-05-15 20:53:40] BOT HIT webhook request received
[2026-05-15 20:53:41] sendMessage response: {"ok":true,"result":{"message_id":9608,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778878421,"text":"\ud83d\udcde Please enter Witness #1 contact number."}}
[2026-05-15 20:53:42] BOT HIT webhook request received
[2026-05-15 20:53:42] sendMessage response: {"ok":true,"result":{"message_id":9610,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778878422,"text":"\ud83e\udeaa Please enter Witness #1 CNIC number."}}
[2026-05-15 20:53:43] BOT HIT webhook request received
[2026-05-15 20:53:44] sendMessage response: {"ok":true,"result":{"message_id":9612,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778878424,"text":"\ud83d\udcc5 Please enter Witness #1 CNIC issue date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 20:53:45] BOT HIT webhook request received
[2026-05-15 20:53:46] sendMessage response: {"ok":true,"result":{"message_id":9614,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778878426,"text":"\ud83d\udcc5 Please enter Witness #1 CNIC expiry date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 20:53:47] BOT HIT webhook request received
[2026-05-15 20:53:48] sendMessage response: {"ok":true,"result":{"message_id":9616,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778878428,"text":"\ud83c\udf82 Please enter Witness #1 date of birth.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 20:53:49] BOT HIT webhook request received
[2026-05-15 20:53:50] sendMessage response: {"ok":true,"result":{"message_id":9618,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778878430,"text":"\ud83c\udfe0 Please enter Witness #1 complete residential address."}}
[2026-05-15 20:53:51] BOT HIT webhook request received
[2026-05-15 20:53:52] sendMessage response: {"ok":true,"result":{"message_id":9620,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778878432,"text":"\ud83d\udc65 Witness #2 Information\n\nPlease enter Witness #2 first name.","entities":[{"offset":3,"length":22,"type":"bold"}]}}
[2026-05-15 20:53:53] BOT HIT webhook request received
[2026-05-15 20:53:54] sendMessage response: {"ok":true,"result":{"message_id":9622,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778878434,"text":"\ud83d\udc64 Please enter Witness #2 last name."}}
[2026-05-15 20:53:55] BOT HIT webhook request received
[2026-05-15 20:53:56] sendMessage response: {"ok":true,"result":{"message_id":9624,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778878436,"text":"\ud83e\udd1d Please enter relationship with Witness #2.\n\nExample: Brother, Friend, Cousin, Employer"}}
[2026-05-15 20:53:57] BOT HIT webhook request received
[2026-05-15 20:53:57] sendMessage response: {"ok":true,"result":{"message_id":9626,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778878437,"text":"\ud83d\udcde Please enter Witness #2 contact number."}}
[2026-05-15 20:53:59] BOT HIT webhook request received
[2026-05-15 20:53:59] sendMessage response: {"ok":true,"result":{"message_id":9628,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778878439,"text":"\ud83e\udeaa Please enter Witness #2 CNIC number."}}
[2026-05-15 20:54:01] BOT HIT webhook request received
[2026-05-15 20:54:01] sendMessage response: {"ok":true,"result":{"message_id":9630,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778878441,"text":"\ud83d\udcc5 Please enter Witness #2 CNIC issue date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 20:54:02] BOT HIT webhook request received
[2026-05-15 20:54:03] sendMessage response: {"ok":true,"result":{"message_id":9632,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778878443,"text":"\ud83d\udcc5 Please enter Witness #2 CNIC expiry date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 20:54:04] BOT HIT webhook request received
[2026-05-15 20:54:05] sendMessage response: {"ok":true,"result":{"message_id":9634,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778878445,"text":"\ud83c\udf82 Please enter Witness #2 date of birth.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 20:54:06] BOT HIT webhook request received
[2026-05-15 20:54:07] sendMessage response: {"ok":true,"result":{"message_id":9636,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778878446,"text":"\ud83c\udfe0 Please enter Witness #2 complete residential address."}}
[2026-05-15 20:54:08] BOT HIT webhook request received
[2026-05-15 20:54:09] sendMessage response: {"ok":true,"result":{"message_id":9638,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778878448,"text":"\ud83d\udccb Vehicle Finance Application Review\n\n\ud83d\ude98 Vehicle Details\n\u2022 Vehicle Type: \ud83d\ude98 Car\n\u2022 Brand: Bddbd\n\u2022 Model: Dhdhdhd\n\u2022 Transmission: Automatic\n\u2022 Condition: Brand New\n\n\ud83d\udcb3 Down Payment\n\u2022 Percentage: 30%\n\u2022 Source: Business Income\n\n\ud83d\udcbc Employment\n\u2022 Status: Business Owner\n\u2022 Monthly Income: Herhdhd\n\u2022 Company / Business: Dhdhdhd\n\u2022 Duration: 3\u20135 Years\n\n\ud83c\udfe0 Residence\n\u2022 Status: Rental Property\n\u2022 Address: Hddhdhd\n\n\ud83d\udc65 Witness #1\n\u2022 Name: Dhdhdhdh Dhdhdhhd\n\u2022 Relationship: Dhdhhd\n\u2022 Contact: Dhdhdhd\n\u2022 CNIC: Dhdhhd\n\u2022 CNIC Issue: Djdjdur\n\u2022 CNIC Expiry: Rhrhrhr\n\u2022 DOB: Djdjdjdh\n\u2022 Address: Djdhduru\n\n\ud83d\udc65 Witness #2\n\u2022 Name: Irirruur Jrrjrjjr\n\u2022 Relationship: Hdhdhdhd\n\u2022 Contact: Dhdhdhrh\n\u2022 CNIC: Rurururu\n\u2022 CNIC Issue: Ururue\n\u2022 CNIC Expiry: Hrhrhr\n\u2022 DOB: Dhdhhdd\n\u2022 Address: Dhdhdhd\n\n\u26a0\ufe0f Please carefully review your information before submission. Incorrect or misleading information may result in application rejection or additional verification procedures.","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":42,"length":15,"type":"bold"},{"offset":166,"length":12,"type":"bold"},{"offset":227,"length":10,"type":"bold"},{"offset":345,"length":9,"type":"bold"},{"offset":404,"length":10,"type":"bold"},{"offset":583,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Submit Application","callback_data":"vf_input_4pyFIFN1Ym1pdCBBcHBsaWNhdGlvbg"}],[{"text":"\u274c Cancel Application","callback_data":"vf_input_4p2MIENhbmNlbCBBcHBsaWNhdGlvbg"}]]}}}
[2026-05-15 20:54:11] BOT HIT webhook request received
[2026-05-15 20:54:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 20:54:12] sendMessage response: {"ok":true,"result":{"message_id":9639,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778878452,"text":"\u2705 Vehicle Finance Application Submitted Successfully\n\nDear Valued Customer,\n\nYour vehicle finance application has been successfully submitted to the FinoviaPay Accounts & Vehicle Finance Department for review and initial assessment.\n\n\ud83d\udccc Application Reference: VF-260515-8287AC68\n\ud83c\udd94 Internal Application ID: #11\n\n\ud83d\ude98 Applied Vehicle Details\n\u2022 Vehicle Type: \ud83d\ude98 Car\n\u2022 Brand: Bddbd\n\u2022 Model: Dhdhdhd\n\u2022 Transmission: Automatic\n\n\ud83d\udccb Application Status:\nUnder Initial Review\n\n\ud83d\udcde Next Step\n\nOur Accounts & Vehicle Finance Department will review your selected vehicle and application details. After the initial review, our department may contact you for required supporting documents, income verification, witness confirmation, vehicle quotation/invoice, and additional compliance checks.\n\nPlease keep your registered mobile number active and ensure that the information provided in this application is accurate.\n\n\u23f3 Estimated Initial Review Time:\n2\u20135 Business Days\n\n\u26a0\ufe0f Important Notice\n\nSubmission of an application does not guarantee approval. Financing approval depends on internal verification, compliance checks, affordability assessment, and risk evaluation procedures.\n\n\ud83d\udce7 Email Notification:\nA confirmation email has been sent to aw**************@gmail.com.\n\nThank you for choosing FinoviaPay Vehicle Finance Services.","entities":[{"offset":2,"length":50,"type":"bold"},{"offset":237,"length":22,"type":"bold"},{"offset":282,"length":24,"type":"bold"},{"offset":315,"length":23,"type":"bold"},{"offset":424,"length":19,"type":"bold"},{"offset":469,"length":9,"type":"bold"},{"offset":904,"length":30,"type":"bold"},{"offset":957,"length":16,"type":"bold"},{"offset":1167,"length":19,"type":"bold"},{"offset":1225,"length":26,"type":"url"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vf_input_8J-amCBWZWhpY2xlIEZpbmFuY2UgU2VydmljZXM"}]]}}}
[2026-05-15 21:06:00] BOT HIT webhook request received
[2026-05-15 21:06:01] sendMessage response: {"ok":true,"result":{"message_id":9641,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778879161,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-15 21:06:02] BOT HIT webhook request received
[2026-05-15 21:06:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 21:06:03] sendMessage response: {"ok":true,"result":{"message_id":9642,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778879163,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-15 21:06:12] BOT HIT webhook request received
[2026-05-15 21:06:13] sendMessage response: {"ok":true,"result":{"message_id":9644,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778879173,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-15 21:06:16] BOT HIT webhook request received
[2026-05-15 21:06:16] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-05-15 21:06:16] DOB verification blocked match=no
[2026-05-15 21:06:16] DOB verification active/general match=yes user_id=5 status=active
[2026-05-15 21:06:17] sendMessage response: {"ok":true,"result":{"message_id":9646,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778879177,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-15 21:06:34] BOT HIT webhook request received
[2026-05-15 21:06:34] sendMessage response: {"ok":true,"result":{"message_id":9648,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778879194,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-15 21:06:35] sendMessage response: {"ok":true,"result":{"message_id":9649,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778879194,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-15 21:06:45] BOT HIT webhook request received
[2026-05-15 21:06:46] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 21:06:46] sendMessage response: {"ok":true,"result":{"message_id":9650,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778879206,"text":"\ud83d\ude98 Vehicle Finance Services\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nThis section allows eligible customers to review vehicle financing options, required documents, application status, and connect with the financing department through a secure banking channel.\n\nPlease select an option below.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Apply for Vehicle Finance","callback_data":"vehicle_finance_apply"}],[{"text":"\ud83d\udcc4 Required Documents","callback_data":"vehicle_finance_documents"}],[{"text":"\ud83d\udcb0 Financing Plans & Limits","callback_data":"vehicle_finance_plans_limits"}],[{"text":"\ud83d\udccb My Finance Applications","callback_data":"vehicle_finance_my_applications"}],[{"text":"\ud83d\udcca Application Status","callback_data":"vehicle_finance_status"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Financing Officer","callback_data":"vehicle_finance_officer"}],[{"text":"\u2753 Vehicle Finance Help Center","callback_data":"vehicle_finance_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-15 21:07:06] BOT HIT webhook request received
[2026-05-15 21:07:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 21:07:07] sendMessage response: {"ok":true,"result":{"message_id":9651,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778879227,"text":"\ud83d\ude98 Vehicle Finance Application\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nBefore starting your application, please carefully review the financing requirements below.\n\n\ud83d\udccb Basic Requirements\n\n\u2022 Valid Government Issued ID Card / Passport\n\u2022 Proof of Income or Employment\n\u2022 Active Mobile Number\n\u2022 Residential Address Verification\n\u2022 Minimum Down Payment Required\n\u2022 Two Witness / References Required\n\u2022 Additional Compliance Verification May Apply\n\u2022 Physical Verification May Be Required Depending on Region\n\n\u26a0\ufe0f Important Notice\n\nSubmission of an application does not guarantee approval. All applications are reviewed according to internal compliance and financing policies.\n\nBy continuing, you confirm that you can provide the required information, agree to verification procedures, and understand the financing conditions.\n\nCan you fulfil these requirements and continue your application?","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":177,"length":18,"type":"bold"},{"offset":511,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Yes, Continue","callback_data":"vf_input_4pyFIFllcywgQ29udGludWU"}],[{"text":"\u274c Cancel Application","callback_data":"vf_input_4p2MIENhbmNlbCBBcHBsaWNhdGlvbg"}]]}}}
[2026-05-15 21:07:08] BOT HIT webhook request received
[2026-05-15 21:07:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 21:07:09] sendMessage response: {"ok":true,"result":{"message_id":9652,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778879229,"text":"\ud83d\ude97 Vehicle Type\n\nPlease select the type of vehicle you want to finance.","entities":[{"offset":3,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Car","callback_data":"vf_input_8J-amCBDYXI"},{"text":"\ud83d\udefb SUV","callback_data":"vf_input_8J-buyBTVVY"}],[{"text":"\ud83d\ude9a Commercial Vehicle","callback_data":"vf_input_8J-amiBDb21tZXJjaWFsIFZlaGljbGU"},{"text":"\ud83c\udfcd Motorcycle","callback_data":"vf_input_8J-PjSBNb3RvcmN5Y2xl"}],[{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 21:07:11] BOT HIT webhook request received
[2026-05-15 21:07:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 21:07:12] sendMessage response: {"ok":true,"result":{"message_id":9653,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778879232,"text":"\ud83c\udff7 Vehicle Brand\n\nPlease enter the vehicle brand/company name.\n\nExample: Toyota, Honda, Suzuki, Kia","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-05-15 21:07:16] BOT HIT webhook request received
[2026-05-15 21:07:17] sendMessage response: {"ok":true,"result":{"message_id":9655,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778879237,"text":"\ud83d\ude98 Vehicle Model\n\nPlease enter the vehicle model.\n\nExample: Alto VXR, Civic RS, Corolla GLI","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-05-15 21:07:19] BOT HIT webhook request received
[2026-05-15 21:07:19] sendMessage response: {"ok":true,"result":{"message_id":9657,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778879239,"text":"\u2699\ufe0f Transmission Type\n\nPlease select the transmission type.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Automatic","callback_data":"vf_input_QXV0b21hdGlj"},{"text":"Manual","callback_data":"vf_input_TWFudWFs"}]]}}}
[2026-05-15 21:07:22] BOT HIT webhook request received
[2026-05-15 21:07:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 21:07:23] sendMessage response: {"ok":true,"result":{"message_id":9658,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778879243,"text":"\ud83d\ude97 Vehicle Condition\n\nPlease select vehicle condition.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Brand New","callback_data":"vf_input_QnJhbmQgTmV3"},{"text":"Used Vehicle","callback_data":"vf_input_VXNlZCBWZWhpY2xl"}]]}}}
[2026-05-15 21:07:24] BOT HIT webhook request received
[2026-05-15 21:07:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 21:07:25] sendMessage response: {"ok":true,"result":{"message_id":9659,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778879245,"text":"\ud83d\udcb3 Down Payment Percentage\n\nVehicle financing requires a minimum down payment. Please select the percentage you can pay as a down payment.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"10%","callback_data":"vf_input_MTAl"},{"text":"20%","callback_data":"vf_input_MjAl"}],[{"text":"30%","callback_data":"vf_input_MzAl"},{"text":"40%","callback_data":"vf_input_NDAl"}],[{"text":"50%+","callback_data":"vf_input_NTAlKw"},{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 21:07:27] BOT HIT webhook request received
[2026-05-15 21:07:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 21:07:28] sendMessage response: {"ok":true,"result":{"message_id":9660,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778879247,"text":"\ud83d\udcbc Down Payment Source\n\nPlease select the source of your down payment funds.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Salary Savings","callback_data":"vf_input_U2FsYXJ5IFNhdmluZ3M"},{"text":"Business Income","callback_data":"vf_input_QnVzaW5lc3MgSW5jb21l"}],[{"text":"Personal Savings","callback_data":"vf_input_UGVyc29uYWwgU2F2aW5ncw"},{"text":"Family Support","callback_data":"vf_input_RmFtaWx5IFN1cHBvcnQ"}],[{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 21:07:29] BOT HIT webhook request received
[2026-05-15 21:07:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 21:07:30] sendMessage response: {"ok":true,"result":{"message_id":9661,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778879250,"text":"\ud83d\udcbc Employment Status\n\nPlease select your employment status.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Salaried Employee","callback_data":"vf_input_U2FsYXJpZWQgRW1wbG95ZWU"},{"text":"Business Owner","callback_data":"vf_input_QnVzaW5lc3MgT3duZXI"}],[{"text":"Self Employed","callback_data":"vf_input_U2VsZiBFbXBsb3llZA"},{"text":"Freelancer","callback_data":"vf_input_RnJlZWxhbmNlcg"}],[{"text":"Overseas Worker","callback_data":"vf_input_T3ZlcnNlYXMgV29ya2Vy"},{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 21:07:32] BOT HIT webhook request received
[2026-05-15 21:07:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 21:07:33] sendMessage response: {"ok":true,"result":{"message_id":9662,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778879253,"text":"\ud83d\udcb0 Monthly Income\n\nPlease enter your approximate monthly income.","entities":[{"offset":3,"length":14,"type":"bold"}]}}
[2026-05-15 21:07:36] BOT HIT webhook request received
[2026-05-15 21:07:37] sendMessage response: {"ok":true,"result":{"message_id":9664,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778879257,"text":"\ud83c\udfe2 Company / Business Name\n\nPlease enter your company or business name.","entities":[{"offset":3,"length":23,"type":"bold"}]}}
[2026-05-15 21:07:39] BOT HIT webhook request received
[2026-05-15 21:07:40] sendMessage response: {"ok":true,"result":{"message_id":9666,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778879260,"text":"\u23f3 Employment Duration\n\nHow long have you been working in your current job/business?","entities":[{"offset":2,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Less than 6 Months","callback_data":"vf_input_TGVzcyB0aGFuIDYgTW9udGhz"},{"text":"6\u201312 Months","callback_data":"vf_input_NuKAkzEyIE1vbnRocw"}],[{"text":"1\u20133 Years","callback_data":"vf_input_MeKAkzMgWWVhcnM"},{"text":"3\u20135 Years","callback_data":"vf_input_M-KAkzUgWWVhcnM"}],[{"text":"5+ Years","callback_data":"vf_input_NSsgWWVhcnM"}]]}}}
[2026-05-15 21:07:42] BOT HIT webhook request received
[2026-05-15 21:07:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 21:07:43] sendMessage response: {"ok":true,"result":{"message_id":9667,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778879263,"text":"\ud83c\udfe0 Residential Status\n\nPlease select your residential status.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Own House","callback_data":"vf_input_T3duIEhvdXNl"},{"text":"Rental Property","callback_data":"vf_input_UmVudGFsIFByb3BlcnR5"}],[{"text":"Family Residence","callback_data":"vf_input_RmFtaWx5IFJlc2lkZW5jZQ"},{"text":"Company Accommodation","callback_data":"vf_input_Q29tcGFueSBBY2NvbW1vZGF0aW9u"}]]}}}
[2026-05-15 21:07:45] BOT HIT webhook request received
[2026-05-15 21:07:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 21:07:45] sendMessage response: {"ok":true,"result":{"message_id":9668,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778879265,"text":"\ud83d\udccd Residential Address\n\nPlease enter your complete residential address.","entities":[{"offset":3,"length":19,"type":"bold"}]}}
[2026-05-15 21:07:48] BOT HIT webhook request received
[2026-05-15 21:07:48] sendMessage response: {"ok":true,"result":{"message_id":9670,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778879268,"text":"\ud83d\udc65 Witness / Reference Information\n\nVehicle finance applications require witness/reference information for verification and compliance purposes.\n\nOur Accounts & Verification Department may contact the provided references if required during application review.\n\nPlease enter Witness #1 first name.","entities":[{"offset":3,"length":31,"type":"bold"}]}}
[2026-05-15 21:07:51] BOT HIT webhook request received
[2026-05-15 21:07:52] sendMessage response: {"ok":true,"result":{"message_id":9672,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778879272,"text":"\ud83d\udc64 Please enter Witness #1 last name."}}
[2026-05-15 21:07:52] BOT HIT webhook request received
[2026-05-15 21:07:53] sendMessage response: {"ok":true,"result":{"message_id":9674,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778879273,"text":"\ud83e\udd1d Please enter relationship with Witness #1.\n\nExample: Brother, Friend, Cousin, Employer"}}
[2026-05-15 21:07:54] BOT HIT webhook request received
[2026-05-15 21:07:55] sendMessage response: {"ok":true,"result":{"message_id":9676,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778879275,"text":"\ud83d\udcde Please enter Witness #1 contact number."}}
[2026-05-15 21:07:56] BOT HIT webhook request received
[2026-05-15 21:07:56] sendMessage response: {"ok":true,"result":{"message_id":9678,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778879276,"text":"\ud83e\udeaa Please enter Witness #1 CNIC number."}}
[2026-05-15 21:07:57] BOT HIT webhook request received
[2026-05-15 21:07:58] sendMessage response: {"ok":true,"result":{"message_id":9680,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778879278,"text":"\ud83d\udcc5 Please enter Witness #1 CNIC issue date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 21:07:59] BOT HIT webhook request received
[2026-05-15 21:08:00] sendMessage response: {"ok":true,"result":{"message_id":9682,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778879280,"text":"\ud83d\udcc5 Please enter Witness #1 CNIC expiry date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 21:08:01] BOT HIT webhook request received
[2026-05-15 21:08:01] sendMessage response: {"ok":true,"result":{"message_id":9684,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778879281,"text":"\ud83c\udf82 Please enter Witness #1 date of birth.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 21:08:03] BOT HIT webhook request received
[2026-05-15 21:08:04] sendMessage response: {"ok":true,"result":{"message_id":9686,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778879284,"text":"\ud83c\udfe0 Please enter Witness #1 complete residential address."}}
[2026-05-15 21:08:05] BOT HIT webhook request received
[2026-05-15 21:08:05] sendMessage response: {"ok":true,"result":{"message_id":9688,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778879285,"text":"\ud83d\udc65 Witness #2 Information\n\nPlease enter Witness #2 first name.","entities":[{"offset":3,"length":22,"type":"bold"}]}}
[2026-05-15 21:08:07] BOT HIT webhook request received
[2026-05-15 21:08:07] sendMessage response: {"ok":true,"result":{"message_id":9690,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778879287,"text":"\ud83d\udc64 Please enter Witness #2 last name."}}
[2026-05-15 21:08:09] BOT HIT webhook request received
[2026-05-15 21:08:10] sendMessage response: {"ok":true,"result":{"message_id":9692,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778879290,"text":"\ud83e\udd1d Please enter relationship with Witness #2.\n\nExample: Brother, Friend, Cousin, Employer"}}
[2026-05-15 21:08:11] BOT HIT webhook request received
[2026-05-15 21:08:12] sendMessage response: {"ok":true,"result":{"message_id":9694,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778879292,"text":"\ud83d\udcde Please enter Witness #2 contact number."}}
[2026-05-15 21:08:16] BOT HIT webhook request received
[2026-05-15 21:08:17] sendMessage response: {"ok":true,"result":{"message_id":9696,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778879296,"text":"\ud83e\udeaa Please enter Witness #2 CNIC number."}}
[2026-05-15 21:08:21] BOT HIT webhook request received
[2026-05-15 21:08:22] sendMessage response: {"ok":true,"result":{"message_id":9698,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778879302,"text":"\ud83d\udcc5 Please enter Witness #2 CNIC issue date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 21:08:28] BOT HIT webhook request received
[2026-05-15 21:08:28] sendMessage response: {"ok":true,"result":{"message_id":9700,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778879308,"text":"\ud83d\udcc5 Please enter Witness #2 CNIC expiry date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 21:08:30] BOT HIT webhook request received
[2026-05-15 21:08:31] sendMessage response: {"ok":true,"result":{"message_id":9702,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778879311,"text":"\ud83c\udf82 Please enter Witness #2 date of birth.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 21:08:35] BOT HIT webhook request received
[2026-05-15 21:08:35] sendMessage response: {"ok":true,"result":{"message_id":9704,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778879315,"text":"\ud83c\udfe0 Please enter Witness #2 complete residential address."}}
[2026-05-15 21:08:37] BOT HIT webhook request received
[2026-05-15 21:08:38] sendMessage response: {"ok":true,"result":{"message_id":9706,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778879318,"text":"\ud83d\udccb Vehicle Finance Application Review\n\n\ud83d\ude98 Vehicle Details\n\u2022 Vehicle Type: \ud83d\ude98 Car\n\u2022 Brand: Vdhdhd\n\u2022 Model: Hdhdhd\n\u2022 Transmission: Automatic\n\u2022 Condition: Brand New\n\n\ud83d\udcb3 Down Payment\n\u2022 Percentage: 40%\n\u2022 Source: Business Income\n\n\ud83d\udcbc Employment\n\u2022 Status: Business Owner\n\u2022 Monthly Income: 100\n\u2022 Company / Business: Djdjjd\n\u2022 Duration: 3\u20135 Years\n\n\ud83c\udfe0 Residence\n\u2022 Status: Rental Property\n\u2022 Address: Hdhdhdd\n\n\ud83d\udc65 Witness #1\n\u2022 Name: Hddhdhdyeh Euehdhd\n\u2022 Relationship: Dhdhdhd\n\u2022 Contact: Dhdhdh\n\u2022 CNIC: Dhdhehd\n\u2022 CNIC Issue: Hddhhd\n\u2022 CNIC Expiry: Hdudu\n\u2022 DOB: Uddhhd\n\u2022 Address: Hdhdhd\n\n\ud83d\udc65 Witness #2\n\u2022 Name: Hddhdh Dhdhdh\n\u2022 Relationship: Dhdhdh\n\u2022 Contact: Dhdhdh\n\u2022 CNIC: Dhdhhd\n\u2022 CNIC Issue: Dhdhdhd\n\u2022 CNIC Expiry: Hdhddh\n\u2022 DOB: Dhdhdh\n\u2022 Address: Dhdhhd\n\n\u26a0\ufe0f Please carefully review your information before submission. Incorrect or misleading information may result in application rejection or additional verification procedures.","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":42,"length":15,"type":"bold"},{"offset":166,"length":12,"type":"bold"},{"offset":227,"length":10,"type":"bold"},{"offset":340,"length":9,"type":"bold"},{"offset":399,"length":10,"type":"bold"},{"offset":573,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Submit Application","callback_data":"vf_input_4pyFIFN1Ym1pdCBBcHBsaWNhdGlvbg"}],[{"text":"\u274c Cancel Application","callback_data":"vf_input_4p2MIENhbmNlbCBBcHBsaWNhdGlvbg"}]]}}}
[2026-05-15 21:08:39] BOT HIT webhook request received
[2026-05-15 21:08:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 21:08:40] sendMessage response: {"ok":true,"result":{"message_id":9707,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778879320,"text":"\u26a0\ufe0f Application Already Submitted\n\nDear Valued Customer,\n\nOur records show that you already have an active Vehicle Finance application under review.\n\n\ud83d\udccc Application Reference: VF-260515-8287AC68\n\ud83d\udccb Status: Under Review\n\nYou cannot submit another Vehicle Finance application while your previous application is active.\n\nOur Accounts & Vehicle Finance Department will review your existing application and may contact you if additional documents or verification are required.","entities":[{"offset":3,"length":29,"type":"bold"},{"offset":152,"length":22,"type":"bold"},{"offset":197,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vf_input_8J-amCBWZWhpY2xlIEZpbmFuY2UgU2VydmljZXM"}]]}}}
[2026-05-15 21:20:03] BOT HIT webhook request received
[2026-05-15 21:20:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 21:20:04] sendMessage response: {"ok":true,"result":{"message_id":9708,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778880004,"text":"\u26a0\ufe0f Application Already Submitted\n\nDear Valued Customer,\n\nOur records show that you already have an active Vehicle Finance application under review.\n\n\ud83d\udccc Application Reference:\nVF-260515-8287AC68\n\ud83d\udccb Status: Under Review\n\nYou cannot submit another Vehicle Finance application while your previous application is active.\n\nOur Accounts & Vehicle Finance Department will review your existing application and may contact you if additional documents or verification are required.","entities":[{"offset":3,"length":29,"type":"bold"},{"offset":152,"length":22,"type":"bold"},{"offset":197,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vf_input_8J-amCBWZWhpY2xlIEZpbmFuY2UgU2VydmljZXM"}]]}}}
[2026-05-15 21:20:16] BOT HIT webhook request received
[2026-05-15 21:20:16] sendMessage response: {"ok":true,"result":{"message_id":9710,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778880016,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-15 21:20:18] BOT HIT webhook request received
[2026-05-15 21:20:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 21:20:19] sendMessage response: {"ok":true,"result":{"message_id":9711,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778880019,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-15 21:20:42] BOT HIT webhook request received
[2026-05-15 21:20:43] sendMessage response: {"ok":true,"result":{"message_id":9713,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778880043,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-15 21:20:46] BOT HIT webhook request received
[2026-05-15 21:20:46] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-05-15 21:20:46] DOB verification blocked match=no
[2026-05-15 21:20:46] DOB verification active/general match=yes user_id=5 status=active
[2026-05-15 21:20:47] sendMessage response: {"ok":true,"result":{"message_id":9715,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778880047,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-15 21:21:11] BOT HIT webhook request received
[2026-05-15 21:21:11] sendMessage response: {"ok":true,"result":{"message_id":9717,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778880071,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-15 21:21:12] sendMessage response: {"ok":true,"result":{"message_id":9718,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778880072,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-15 21:22:02] BOT HIT webhook request received
[2026-05-15 21:22:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 21:22:03] sendMessage response: {"ok":true,"result":{"message_id":9719,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778880123,"text":"\ud83d\ude98 Vehicle Finance Services\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nThis section allows eligible customers to review vehicle financing options, required documents, application status, and connect with the financing department through a secure banking channel.\n\nPlease select an option below.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Apply for Vehicle Finance","callback_data":"vehicle_finance_apply"}],[{"text":"\ud83d\udcc4 Required Documents","callback_data":"vehicle_finance_documents"}],[{"text":"\ud83d\udcb0 Financing Plans & Limits","callback_data":"vehicle_finance_plans_limits"}],[{"text":"\ud83d\udccb My Finance Applications","callback_data":"vehicle_finance_my_applications"}],[{"text":"\ud83d\udcca Application Status","callback_data":"vehicle_finance_status"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Financing Officer","callback_data":"vehicle_finance_officer"}],[{"text":"\u2753 Vehicle Finance Help Center","callback_data":"vehicle_finance_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-15 21:22:09] BOT HIT webhook request received
[2026-05-15 21:22:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 21:22:10] sendMessage response: {"ok":true,"result":{"message_id":9720,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778880130,"text":"\u26a0\ufe0f Application Already Submitted\n\nDear Valued Customer,\n\nOur records show that you already have an active Vehicle Finance application under review.\n\n\ud83d\udccc Application Reference:\nVF-260515-8287AC68\n\ud83d\udccb Status: Under Review\n\nYou cannot submit another Vehicle Finance application while your previous application is active.\n\nOur Accounts & Vehicle Finance Department will review your existing application and may contact you if additional documents or verification are required.","entities":[{"offset":3,"length":29,"type":"bold"},{"offset":152,"length":22,"type":"bold"},{"offset":197,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vf_input_8J-amCBWZWhpY2xlIEZpbmFuY2UgU2VydmljZXM"}]]}}}
[2026-05-15 21:25:06] BOT HIT webhook request received
[2026-05-15 21:25:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 21:25:10] BOT HIT webhook request received
[2026-05-15 21:25:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 21:25:11] sendMessage response: {"ok":true,"result":{"message_id":9721,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778880311,"text":"\ud83d\ude98 Vehicle Finance Application\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nBefore starting your application, please carefully review the financing requirements below.\n\n\ud83d\udccb Basic Requirements\n\n\u2022 Valid Government Issued ID Card / Passport\n\u2022 Proof of Income or Employment\n\u2022 Active Mobile Number\n\u2022 Residential Address Verification\n\u2022 Minimum Down Payment Required\n\u2022 Two Witness / References Required\n\u2022 Additional Compliance Verification May Apply\n\u2022 Physical Verification May Be Required Depending on Region\n\n\u26a0\ufe0f Important Notice\n\nSubmission of an application does not guarantee approval. All applications are reviewed according to internal compliance and financing policies.\n\nBy continuing, you confirm that you can provide the required information, agree to verification procedures, and understand the financing conditions.\n\nCan you fulfil these requirements and continue your application?","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":177,"length":18,"type":"bold"},{"offset":511,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Yes, Continue","callback_data":"vf_input_4pyFIFllcywgQ29udGludWU"}],[{"text":"\u274c Cancel Application","callback_data":"vf_input_4p2MIENhbmNlbCBBcHBsaWNhdGlvbg"}]]}}}
[2026-05-15 21:25:12] BOT HIT webhook request received
[2026-05-15 21:25:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 21:25:13] sendMessage response: {"ok":true,"result":{"message_id":9722,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778880313,"text":"\ud83d\ude97 Vehicle Type\n\nPlease select the type of vehicle you want to finance.","entities":[{"offset":3,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Car","callback_data":"vf_input_8J-amCBDYXI"},{"text":"\ud83d\udefb SUV","callback_data":"vf_input_8J-buyBTVVY"}],[{"text":"\ud83d\ude9a Commercial Vehicle","callback_data":"vf_input_8J-amiBDb21tZXJjaWFsIFZlaGljbGU"},{"text":"\ud83c\udfcd Motorcycle","callback_data":"vf_input_8J-PjSBNb3RvcmN5Y2xl"}],[{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 21:25:15] BOT HIT webhook request received
[2026-05-15 21:25:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 21:25:16] sendMessage response: {"ok":true,"result":{"message_id":9723,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778880316,"text":"\ud83c\udff7 Vehicle Brand\n\nPlease enter the vehicle brand/company name.\n\nExample: Toyota, Honda, Suzuki, Kia","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-05-15 21:25:23] BOT HIT webhook request received
[2026-05-15 21:25:23] sendMessage response: {"ok":true,"result":{"message_id":9725,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778880323,"text":"\ud83d\ude98 Vehicle Model\n\nPlease enter the vehicle model.\n\nExample: Alto VXR, Civic RS, Corolla GLI","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-05-15 21:25:26] BOT HIT webhook request received
[2026-05-15 21:25:27] sendMessage response: {"ok":true,"result":{"message_id":9727,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778880327,"text":"\u2699\ufe0f Transmission Type\n\nPlease select the transmission type.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Automatic","callback_data":"vf_input_QXV0b21hdGlj"},{"text":"Manual","callback_data":"vf_input_TWFudWFs"}]]}}}
[2026-05-15 21:25:29] BOT HIT webhook request received
[2026-05-15 21:25:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 21:25:30] sendMessage response: {"ok":true,"result":{"message_id":9728,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778880330,"text":"\ud83d\ude97 Vehicle Condition\n\nPlease select vehicle condition.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Brand New","callback_data":"vf_input_QnJhbmQgTmV3"},{"text":"Used Vehicle","callback_data":"vf_input_VXNlZCBWZWhpY2xl"}]]}}}
[2026-05-15 21:25:31] BOT HIT webhook request received
[2026-05-15 21:25:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 21:25:32] sendMessage response: {"ok":true,"result":{"message_id":9729,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778880332,"text":"\ud83d\udcb3 Down Payment Percentage\n\nVehicle financing requires a minimum down payment. Please select the percentage you can pay as a down payment.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"10%","callback_data":"vf_input_MTAl"},{"text":"20%","callback_data":"vf_input_MjAl"}],[{"text":"30%","callback_data":"vf_input_MzAl"},{"text":"40%","callback_data":"vf_input_NDAl"}],[{"text":"50%+","callback_data":"vf_input_NTAlKw"},{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 21:25:38] BOT HIT webhook request received
[2026-05-15 21:25:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 21:25:39] sendMessage response: {"ok":true,"result":{"message_id":9730,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778880338,"text":"\ud83d\udcbc Down Payment Source\n\nPlease select the source of your down payment funds.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Salary Savings","callback_data":"vf_input_U2FsYXJ5IFNhdmluZ3M"},{"text":"Business Income","callback_data":"vf_input_QnVzaW5lc3MgSW5jb21l"}],[{"text":"Personal Savings","callback_data":"vf_input_UGVyc29uYWwgU2F2aW5ncw"},{"text":"Family Support","callback_data":"vf_input_RmFtaWx5IFN1cHBvcnQ"}],[{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 21:25:40] BOT HIT webhook request received
[2026-05-15 21:25:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 21:25:41] sendMessage response: {"ok":true,"result":{"message_id":9731,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778880341,"text":"\ud83d\udcbc Employment Status\n\nPlease select your employment status.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Salaried Employee","callback_data":"vf_input_U2FsYXJpZWQgRW1wbG95ZWU"},{"text":"Business Owner","callback_data":"vf_input_QnVzaW5lc3MgT3duZXI"}],[{"text":"Self Employed","callback_data":"vf_input_U2VsZiBFbXBsb3llZA"},{"text":"Freelancer","callback_data":"vf_input_RnJlZWxhbmNlcg"}],[{"text":"Overseas Worker","callback_data":"vf_input_T3ZlcnNlYXMgV29ya2Vy"},{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-15 21:25:43] BOT HIT webhook request received
[2026-05-15 21:25:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 21:25:44] sendMessage response: {"ok":true,"result":{"message_id":9732,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778880344,"text":"\ud83d\udcb0 Monthly Income\n\nPlease enter your approximate monthly income.","entities":[{"offset":3,"length":14,"type":"bold"}]}}
[2026-05-15 21:25:50] BOT HIT webhook request received
[2026-05-15 21:25:50] sendMessage response: {"ok":true,"result":{"message_id":9734,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778880350,"text":"\ud83c\udfe2 Company / Business Name\n\nPlease enter your company or business name.","entities":[{"offset":3,"length":23,"type":"bold"}]}}
[2026-05-15 21:25:53] BOT HIT webhook request received
[2026-05-15 21:25:54] sendMessage response: {"ok":true,"result":{"message_id":9736,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778880353,"text":"\u23f3 Employment Duration\n\nHow long have you been working in your current job/business?","entities":[{"offset":2,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Less than 6 Months","callback_data":"vf_input_TGVzcyB0aGFuIDYgTW9udGhz"},{"text":"6\u201312 Months","callback_data":"vf_input_NuKAkzEyIE1vbnRocw"}],[{"text":"1\u20133 Years","callback_data":"vf_input_MeKAkzMgWWVhcnM"},{"text":"3\u20135 Years","callback_data":"vf_input_M-KAkzUgWWVhcnM"}],[{"text":"5+ Years","callback_data":"vf_input_NSsgWWVhcnM"}]]}}}
[2026-05-15 21:25:56] BOT HIT webhook request received
[2026-05-15 21:25:57] sendMessage response: {"ok":true,"result":{"message_id":9738,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778880357,"text":"\ud83c\udfe0 Residential Status\n\nPlease select your residential status.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Own House","callback_data":"vf_input_T3duIEhvdXNl"},{"text":"Rental Property","callback_data":"vf_input_UmVudGFsIFByb3BlcnR5"}],[{"text":"Family Residence","callback_data":"vf_input_RmFtaWx5IFJlc2lkZW5jZQ"},{"text":"Company Accommodation","callback_data":"vf_input_Q29tcGFueSBBY2NvbW1vZGF0aW9u"}]]}}}
[2026-05-15 21:25:59] BOT HIT webhook request received
[2026-05-15 21:25:59] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 21:26:00] sendMessage response: {"ok":true,"result":{"message_id":9739,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778880359,"text":"\ud83d\udccd Residential Address\n\nPlease enter your complete residential address.","entities":[{"offset":3,"length":19,"type":"bold"}]}}
[2026-05-15 21:26:02] BOT HIT webhook request received
[2026-05-15 21:26:02] sendMessage response: {"ok":true,"result":{"message_id":9741,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778880362,"text":"\ud83d\udc65 Witness / Reference Information\n\nVehicle finance applications require witness/reference information for verification and compliance purposes.\n\nOur Accounts & Verification Department may contact the provided references if required during application review.\n\nPlease enter Witness #1 first name.","entities":[{"offset":3,"length":31,"type":"bold"}]}}
[2026-05-15 21:26:04] BOT HIT webhook request received
[2026-05-15 21:26:05] sendMessage response: {"ok":true,"result":{"message_id":9743,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778880365,"text":"\ud83d\udc64 Please enter Witness #1 last name."}}
[2026-05-15 21:26:07] BOT HIT webhook request received
[2026-05-15 21:26:08] sendMessage response: {"ok":true,"result":{"message_id":9745,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778880368,"text":"\ud83e\udd1d Please enter relationship with Witness #1.\n\nExample: Brother, Friend, Cousin, Employer"}}
[2026-05-15 21:26:09] BOT HIT webhook request received
[2026-05-15 21:26:10] sendMessage response: {"ok":true,"result":{"message_id":9747,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778880369,"text":"\ud83d\udcde Please enter Witness #1 contact number."}}
[2026-05-15 21:26:11] BOT HIT webhook request received
[2026-05-15 21:26:12] sendMessage response: {"ok":true,"result":{"message_id":9749,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778880371,"text":"\ud83e\udeaa Please enter Witness #1 CNIC number."}}
[2026-05-15 21:26:13] BOT HIT webhook request received
[2026-05-15 21:26:13] sendMessage response: {"ok":true,"result":{"message_id":9751,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778880373,"text":"\ud83d\udcc5 Please enter Witness #1 CNIC issue date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 21:26:15] BOT HIT webhook request received
[2026-05-15 21:26:15] sendMessage response: {"ok":true,"result":{"message_id":9753,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778880375,"text":"\ud83d\udcc5 Please enter Witness #1 CNIC expiry date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 21:26:17] BOT HIT webhook request received
[2026-05-15 21:26:17] sendMessage response: {"ok":true,"result":{"message_id":9755,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778880377,"text":"\ud83c\udf82 Please enter Witness #1 date of birth.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 21:26:19] BOT HIT webhook request received
[2026-05-15 21:26:19] sendMessage response: {"ok":true,"result":{"message_id":9757,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778880379,"text":"\ud83c\udfe0 Please enter Witness #1 complete residential address."}}
[2026-05-15 21:26:21] BOT HIT webhook request received
[2026-05-15 21:26:22] sendMessage response: {"ok":true,"result":{"message_id":9759,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778880382,"text":"\ud83d\udc65 Witness #2 Information\n\nPlease enter Witness #2 first name.","entities":[{"offset":3,"length":22,"type":"bold"}]}}
[2026-05-15 21:26:24] BOT HIT webhook request received
[2026-05-15 21:26:25] sendMessage response: {"ok":true,"result":{"message_id":9761,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778880384,"text":"\ud83d\udc64 Please enter Witness #2 last name."}}
[2026-05-15 21:26:27] BOT HIT webhook request received
[2026-05-15 21:26:27] sendMessage response: {"ok":true,"result":{"message_id":9763,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778880387,"text":"\ud83e\udd1d Please enter relationship with Witness #2.\n\nExample: Brother, Friend, Cousin, Employer"}}
[2026-05-15 21:26:29] BOT HIT webhook request received
[2026-05-15 21:26:29] sendMessage response: {"ok":true,"result":{"message_id":9765,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778880389,"text":"\ud83d\udcde Please enter Witness #2 contact number."}}
[2026-05-15 21:26:31] BOT HIT webhook request received
[2026-05-15 21:26:31] sendMessage response: {"ok":true,"result":{"message_id":9767,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778880391,"text":"\ud83e\udeaa Please enter Witness #2 CNIC number."}}
[2026-05-15 21:26:33] BOT HIT webhook request received
[2026-05-15 21:26:33] sendMessage response: {"ok":true,"result":{"message_id":9769,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778880393,"text":"\ud83d\udcc5 Please enter Witness #2 CNIC issue date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 21:26:35] BOT HIT webhook request received
[2026-05-15 21:26:36] sendMessage response: {"ok":true,"result":{"message_id":9771,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778880396,"text":"\ud83d\udcc5 Please enter Witness #2 CNIC expiry date.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 21:26:37] BOT HIT webhook request received
[2026-05-15 21:26:38] sendMessage response: {"ok":true,"result":{"message_id":9773,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778880397,"text":"\ud83c\udf82 Please enter Witness #2 date of birth.\n\nExample: DD/MM/YYYY"}}
[2026-05-15 21:26:39] BOT HIT webhook request received
[2026-05-15 21:26:40] sendMessage response: {"ok":true,"result":{"message_id":9775,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778880399,"text":"\ud83c\udfe0 Please enter Witness #2 complete residential address."}}
[2026-05-15 21:26:41] BOT HIT webhook request received
[2026-05-15 21:26:42] sendMessage response: {"ok":true,"result":{"message_id":9777,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778880402,"text":"\ud83d\udccb Vehicle Finance Application Review\n\n\ud83d\ude98 Vehicle Details\n\u2022 Vehicle Type: \ud83d\ude98 Car\n\u2022 Brand: Suzuki\n\u2022 Model: Alto\n\u2022 Transmission: Automatic\n\u2022 Condition: Brand New\n\n\ud83d\udcb3 Down Payment\n\u2022 Percentage: 40%\n\u2022 Source: Business Income\n\n\ud83d\udcbc Employment\n\u2022 Status: Business Owner\n\u2022 Monthly Income: 100\n\u2022 Company / Business: Hddhdhhd\n\u2022 Duration: Dhdhdhdh\n\n\ud83c\udfe0 Residence\n\u2022 Status: Rental Property\n\u2022 Address: Hrdhdhr\n\n\ud83d\udc65 Witness #1\n\u2022 Name: Hddhdhdh Dhdhdhrh\n\u2022 Relationship: Hddhdhd\n\u2022 Contact: Dhdhdhd\n\u2022 CNIC: Dhdhdhd\n\u2022 CNIC Issue: Rhdhdhr\n\u2022 CNIC Expiry: Rhdhdhd\n\u2022 DOB: Rhrhrhr\n\u2022 Address: Hrrhrhr\n\n\ud83d\udc65 Witness #2\n\u2022 Name: Durhrhr Hrrrhrh\n\u2022 Relationship: Hrrhrhrh\n\u2022 Contact: Rhrhrhrh\n\u2022 CNIC: Hrrhrhr\n\u2022 CNIC Issue: Hrrhrhr\n\u2022 CNIC Expiry: Rhrhrhr\n\u2022 DOB: Hrrhhrr\n\u2022 Address: Hrrhrhr\n\n\u26a0\ufe0f Please carefully review your information before submission. Incorrect or misleading information may result in application rejection or additional verification procedures.","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":42,"length":15,"type":"bold"},{"offset":164,"length":12,"type":"bold"},{"offset":225,"length":10,"type":"bold"},{"offset":339,"length":9,"type":"bold"},{"offset":398,"length":10,"type":"bold"},{"offset":577,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Submit Application","callback_data":"vf_input_4pyFIFN1Ym1pdCBBcHBsaWNhdGlvbg"}],[{"text":"\u274c Cancel Application","callback_data":"vf_input_4p2MIENhbmNlbCBBcHBsaWNhdGlvbg"}]]}}}
[2026-05-15 21:26:45] BOT HIT webhook request received
[2026-05-15 21:26:46] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-15 21:26:47] sendMessage response: {"ok":true,"result":{"message_id":9778,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778880406,"text":"\u2705 Vehicle Finance Application Submitted Successfully\n\nDear Valued Customer,\n\nYour vehicle finance application has been successfully submitted to the FinoviaPay Accounts & Vehicle Finance Department for review and initial assessment.\n\n\ud83d\udccc Application Reference: VF-260515-D49FE1A7\n\ud83c\udd94 Internal Application ID: FNP-542078\n\n\ud83d\ude98 Applied Vehicle Details\n\u2022 Vehicle Type: \ud83d\ude98 Car\n\u2022 Brand: Suzuki\n\u2022 Model: Alto\n\u2022 Transmission: Automatic\n\n\ud83d\udccb Application Status:\nUnder Initial Review\n\n\ud83d\udcde Next Step\n\nOur Accounts & Vehicle Finance Department will review your selected vehicle and application details. After the initial review, our department may contact you for required supporting documents, income verification, witness confirmation, vehicle quotation/invoice, and additional compliance checks.\n\nPlease keep your registered mobile number active and ensure that the information provided in this application is accurate.\n\n\u23f3 Estimated Initial Review Time:\n2\u20135 Business Days\n\n\u26a0\ufe0f Important Notice\n\nSubmission of an application does not guarantee approval. Financing approval depends on internal verification, compliance checks, affordability assessment, and risk evaluation procedures.\n\n\ud83d\udce7 Email Notification:\nA confirmation email has been sent to aw**************@gmail.com.\n\nThank you for choosing FinoviaPay Vehicle Finance Services.","entities":[{"offset":2,"length":50,"type":"bold"},{"offset":237,"length":22,"type":"bold"},{"offset":282,"length":24,"type":"bold"},{"offset":322,"length":23,"type":"bold"},{"offset":429,"length":19,"type":"bold"},{"offset":474,"length":9,"type":"bold"},{"offset":909,"length":30,"type":"bold"},{"offset":962,"length":16,"type":"bold"},{"offset":1172,"length":19,"type":"bold"},{"offset":1230,"length":26,"type":"url"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vf_input_8J-amCBWZWhpY2xlIEZpbmFuY2UgU2VydmljZXM"}]]}}}
[2026-05-16 11:49:45] BOT HIT webhook request received
[2026-05-16 11:49:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-16 11:49:46] sendMessage response: {"ok":true,"result":{"message_id":9780,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778932186,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-16 12:58:51] BOT HIT webhook request received
[2026-05-16 12:58:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-16 12:58:52] sendMessage response: {"ok":true,"result":{"message_id":9783,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778936332,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-16 13:01:17] BOT HIT webhook request received
[2026-05-16 13:01:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-16 13:01:18] sendMessage response: {"ok":true,"result":{"message_id":9784,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778936478,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-16 13:05:29] BOT HIT webhook request received
[2026-05-16 13:05:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-16 13:05:30] sendMessage response: {"ok":true,"result":{"message_id":9786,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778936730,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-16 13:15:52] BOT HIT webhook request received
[2026-05-16 13:15:52] sendMessage response: {"ok":true,"result":{"message_id":9788,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778937352,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-16 13:15:54] BOT HIT webhook request received
[2026-05-16 13:15:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-16 13:15:55] sendMessage response: {"ok":true,"result":{"message_id":9789,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778937355,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-16 13:16:03] BOT HIT webhook request received
[2026-05-16 13:16:04] sendMessage response: {"ok":true,"result":{"message_id":9791,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778937363,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-16 13:16:07] BOT HIT webhook request received
[2026-05-16 13:16:07] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-05-16 13:16:07] DOB verification blocked match=no
[2026-05-16 13:16:07] DOB verification active/general match=yes user_id=25 status=active
[2026-05-16 13:16:08] sendMessage response: {"ok":true,"result":{"message_id":9793,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778937368,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-16 13:16:26] BOT HIT webhook request received
[2026-05-16 13:16:26] sendMessage response: {"ok":true,"result":{"message_id":9795,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778937386,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-16 13:16:27] sendMessage response: {"ok":true,"result":{"message_id":9796,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778937387,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-16 13:16:31] BOT HIT webhook request received
[2026-05-16 13:16:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-16 13:16:32] sendMessage response: {"ok":true,"result":{"message_id":9797,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778937392,"text":"\ud83d\ude98 Vehicle Finance Services\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nThis section allows eligible customers to review vehicle financing options, required documents, application status, and connect with the financing department through a secure banking channel.\n\nPlease select an option below.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Apply for Vehicle Finance","callback_data":"vehicle_finance_apply"}],[{"text":"\ud83d\udcc4 Required Documents","callback_data":"vehicle_finance_documents"}],[{"text":"\ud83d\udcb0 Financing Plans & Limits","callback_data":"vehicle_finance_plans_limits"}],[{"text":"\ud83d\udccb My Finance Applications","callback_data":"vehicle_finance_my_applications"}],[{"text":"\ud83d\udcca Application Status","callback_data":"vehicle_finance_status"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Financing Officer","callback_data":"vehicle_finance_officer"}],[{"text":"\u2753 Vehicle Finance Help Center","callback_data":"vehicle_finance_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-16 13:19:16] BOT HIT webhook request received
[2026-05-16 13:19:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-16 13:19:17] sendMessage response: {"ok":true,"result":{"message_id":9798,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778937557,"text":"\ud83d\ude98 Vehicle Finance Application\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nBefore starting your application, please carefully review the financing requirements below.\n\n\ud83d\udccb Basic Requirements\n\n\u2022 Valid Government Issued ID Card / Passport\n\u2022 Proof of Income or Employment\n\u2022 Active Mobile Number\n\u2022 Residential Address Verification\n\u2022 Minimum Down Payment Required\n\u2022 Two Witness / References Required\n\u2022 Additional Compliance Verification May Apply\n\u2022 Physical Verification May Be Required Depending on Region\n\n\u26a0\ufe0f Important Notice\n\nSubmission of an application does not guarantee approval. All applications are reviewed according to internal compliance and financing policies.\n\nBy continuing, you confirm that you can provide the required information, agree to verification procedures, and understand the financing conditions.\n\nCan you fulfil these requirements and continue your application?","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":177,"length":18,"type":"bold"},{"offset":511,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Yes, Continue","callback_data":"vf_input_4pyFIFllcywgQ29udGludWU"}],[{"text":"\u274c Cancel Application","callback_data":"vf_input_4p2MIENhbmNlbCBBcHBsaWNhdGlvbg"}]]}}}
[2026-05-16 13:21:31] BOT HIT webhook request received
[2026-05-16 13:21:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-16 13:21:32] sendMessage response: {"ok":true,"result":{"message_id":9799,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778937692,"text":"\ud83d\ude97 Vehicle Type\n\nPlease select the type of vehicle you want to finance.","entities":[{"offset":3,"length":12,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Car","callback_data":"vf_input_8J-amCBDYXI"},{"text":"\ud83d\udefb SUV","callback_data":"vf_input_8J-buyBTVVY"}],[{"text":"\ud83d\ude9a Commercial Vehicle","callback_data":"vf_input_8J-amiBDb21tZXJjaWFsIFZlaGljbGU"},{"text":"\ud83c\udfcd Motorcycle","callback_data":"vf_input_8J-PjSBNb3RvcmN5Y2xl"}],[{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-16 13:22:06] BOT HIT webhook request received
[2026-05-16 13:22:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-16 13:22:07] sendMessage response: {"ok":true,"result":{"message_id":9800,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778937727,"text":"\ud83c\udff7 Vehicle Brand\n\nPlease enter the vehicle brand/company name.\n\nExample: Toyota, Honda, Suzuki, Kia","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-05-16 13:27:17] BOT HIT webhook request received
[2026-05-16 13:27:17] sendMessage response: {"ok":true,"result":{"message_id":9802,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778938037,"text":"\ud83d\ude98 Vehicle Model\n\nPlease enter the vehicle model.\n\nExample: Alto VXR, Civic RS, Corolla GLI","entities":[{"offset":3,"length":13,"type":"bold"}]}}
[2026-05-16 13:32:05] BOT HIT webhook request received
[2026-05-16 13:32:05] sendMessage response: {"ok":true,"result":{"message_id":9804,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778938325,"text":"\u2699\ufe0f Transmission Type\n\nPlease select the transmission type.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Automatic","callback_data":"vf_input_QXV0b21hdGlj"},{"text":"Manual","callback_data":"vf_input_TWFudWFs"}]]}}}
[2026-05-16 13:32:11] BOT HIT webhook request received
[2026-05-16 13:32:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-16 13:32:13] sendMessage response: {"ok":true,"result":{"message_id":9805,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778938333,"text":"\ud83d\ude97 Vehicle Condition\n\nPlease select vehicle condition.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Brand New","callback_data":"vf_input_QnJhbmQgTmV3"},{"text":"Used Vehicle","callback_data":"vf_input_VXNlZCBWZWhpY2xl"}]]}}}
[2026-05-16 13:32:21] BOT HIT webhook request received
[2026-05-16 13:32:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-16 13:32:22] sendMessage response: {"ok":true,"result":{"message_id":9806,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778938342,"text":"\ud83d\udcb3 Down Payment Percentage\n\nVehicle financing requires a minimum down payment. Please select the percentage you can pay as a down payment.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"10%","callback_data":"vf_input_MTAl"},{"text":"20%","callback_data":"vf_input_MjAl"}],[{"text":"30%","callback_data":"vf_input_MzAl"},{"text":"40%","callback_data":"vf_input_NDAl"}],[{"text":"50%+","callback_data":"vf_input_NTAlKw"},{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-16 13:34:23] BOT HIT webhook request received
[2026-05-16 13:34:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-16 13:34:24] sendMessage response: {"ok":true,"result":{"message_id":9807,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778938464,"text":"\ud83d\udcbc Down Payment Source\n\nPlease select the source of your down payment funds.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Salary Savings","callback_data":"vf_input_U2FsYXJ5IFNhdmluZ3M"},{"text":"Business Income","callback_data":"vf_input_QnVzaW5lc3MgSW5jb21l"}],[{"text":"Personal Savings","callback_data":"vf_input_UGVyc29uYWwgU2F2aW5ncw"},{"text":"Family Support","callback_data":"vf_input_RmFtaWx5IFN1cHBvcnQ"}],[{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-16 13:35:11] BOT HIT webhook request received
[2026-05-16 13:35:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-16 13:35:12] sendMessage response: {"ok":true,"result":{"message_id":9808,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778938512,"text":"\ud83d\udcbc Employment Status\n\nPlease select your employment status.","entities":[{"offset":3,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Salaried Employee","callback_data":"vf_input_U2FsYXJpZWQgRW1wbG95ZWU"},{"text":"Business Owner","callback_data":"vf_input_QnVzaW5lc3MgT3duZXI"}],[{"text":"Self Employed","callback_data":"vf_input_U2VsZiBFbXBsb3llZA"},{"text":"Freelancer","callback_data":"vf_input_RnJlZWxhbmNlcg"}],[{"text":"Overseas Worker","callback_data":"vf_input_T3ZlcnNlYXMgV29ya2Vy"},{"text":"Other","callback_data":"vf_input_T3RoZXI"}]]}}}
[2026-05-16 13:36:02] BOT HIT webhook request received
[2026-05-16 13:36:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-16 13:36:03] sendMessage response: {"ok":true,"result":{"message_id":9809,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778938563,"text":"\ud83d\udcb0 Monthly Income\n\nPlease enter your approximate monthly income.","entities":[{"offset":3,"length":14,"type":"bold"}]}}
[2026-05-16 13:36:54] BOT HIT webhook request received
[2026-05-16 13:36:54] sendMessage response: {"ok":true,"result":{"message_id":9811,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778938614,"text":"\ud83c\udfe2 Company / Business Name\n\nPlease enter your company or business name.","entities":[{"offset":3,"length":23,"type":"bold"}]}}
[2026-05-16 13:37:37] BOT HIT webhook request received
[2026-05-16 13:37:37] sendMessage response: {"ok":true,"result":{"message_id":9813,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778938657,"text":"\u23f3 Employment Duration\n\nHow long have you been working in your current job/business?","entities":[{"offset":2,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Less than 6 Months","callback_data":"vf_input_TGVzcyB0aGFuIDYgTW9udGhz"},{"text":"6\u201312 Months","callback_data":"vf_input_NuKAkzEyIE1vbnRocw"}],[{"text":"1\u20133 Years","callback_data":"vf_input_MeKAkzMgWWVhcnM"},{"text":"3\u20135 Years","callback_data":"vf_input_M-KAkzUgWWVhcnM"}],[{"text":"5+ Years","callback_data":"vf_input_NSsgWWVhcnM"}]]}}}
[2026-05-16 13:39:02] BOT HIT webhook request received
[2026-05-16 13:39:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-16 13:39:03] sendMessage response: {"ok":true,"result":{"message_id":9814,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778938743,"text":"\ud83c\udfe0 Residential Status\n\nPlease select your residential status.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Own House","callback_data":"vf_input_T3duIEhvdXNl"},{"text":"Rental Property","callback_data":"vf_input_UmVudGFsIFByb3BlcnR5"}],[{"text":"Family Residence","callback_data":"vf_input_RmFtaWx5IFJlc2lkZW5jZQ"},{"text":"Company Accommodation","callback_data":"vf_input_Q29tcGFueSBBY2NvbW1vZGF0aW9u"}]]}}}
[2026-05-16 13:39:37] BOT HIT webhook request received
[2026-05-16 13:39:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-16 13:39:38] sendMessage response: {"ok":true,"result":{"message_id":9815,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778938778,"text":"\ud83d\udccd Residential Address\n\nPlease enter your complete residential address.","entities":[{"offset":3,"length":19,"type":"bold"}]}}
[2026-05-16 13:43:05] BOT HIT webhook request received
[2026-05-16 13:43:05] sendMessage response: {"ok":true,"result":{"message_id":9817,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778938985,"text":"\ud83d\udc65 Witness / Reference Information\n\nVehicle finance applications require witness/reference information for verification and compliance purposes.\n\nOur Accounts & Verification Department may contact the provided references if required during application review.\n\nPlease enter Witness #1 first name.","entities":[{"offset":3,"length":31,"type":"bold"}]}}
[2026-05-16 13:45:04] BOT HIT webhook request received
[2026-05-16 13:45:04] sendMessage response: {"ok":true,"result":{"message_id":9819,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778939104,"text":"\ud83d\udc64 Please enter Witness #1 last name."}}
[2026-05-16 13:45:25] BOT HIT webhook request received
[2026-05-16 13:45:25] sendMessage response: {"ok":true,"result":{"message_id":9821,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778939125,"text":"\ud83e\udd1d Please enter relationship with Witness #1.\n\nExample: Brother, Friend, Cousin, Employer"}}
[2026-05-16 13:45:43] BOT HIT webhook request received
[2026-05-16 13:45:44] sendMessage response: {"ok":true,"result":{"message_id":9823,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778939144,"text":"\ud83d\udcde Please enter Witness #1 contact number."}}
[2026-05-16 13:46:00] BOT HIT webhook request received
[2026-05-16 13:46:01] sendMessage response: {"ok":true,"result":{"message_id":9825,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778939161,"text":"\ud83e\udeaa Please enter Witness #1 CNIC number."}}
[2026-05-16 13:47:31] BOT HIT webhook request received
[2026-05-16 13:47:32] sendMessage response: {"ok":true,"result":{"message_id":9827,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778939252,"text":"\ud83d\udcc5 Please enter Witness #1 CNIC issue date.\n\nExample: DD/MM/YYYY"}}
[2026-05-16 13:50:27] BOT HIT webhook request received
[2026-05-16 13:50:28] sendMessage response: {"ok":true,"result":{"message_id":9829,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778939428,"text":"\ud83d\udcc5 Please enter Witness #1 CNIC expiry date.\n\nExample: DD/MM/YYYY"}}
[2026-05-16 13:50:52] BOT HIT webhook request received
[2026-05-16 13:50:52] sendMessage response: {"ok":true,"result":{"message_id":9831,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778939452,"text":"\ud83c\udf82 Please enter Witness #1 date of birth.\n\nExample: DD/MM/YYYY"}}
[2026-05-16 13:51:13] BOT HIT webhook request received
[2026-05-16 13:51:13] sendMessage response: {"ok":true,"result":{"message_id":9833,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778939473,"text":"\ud83c\udfe0 Please enter Witness #1 complete residential address."}}
[2026-05-16 13:52:05] BOT HIT webhook request received
[2026-05-16 13:52:06] sendMessage response: {"ok":true,"result":{"message_id":9835,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778939526,"text":"\ud83d\udc65 Witness #2 Information\n\nPlease enter Witness #2 first name.","entities":[{"offset":3,"length":22,"type":"bold"}]}}
[2026-05-16 13:55:48] BOT HIT webhook request received
[2026-05-16 13:55:48] sendMessage response: {"ok":true,"result":{"message_id":9837,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778939748,"text":"\ud83d\udc64 Please enter Witness #2 last name."}}
[2026-05-16 13:55:54] BOT HIT webhook request received
[2026-05-16 13:55:54] sendMessage response: {"ok":true,"result":{"message_id":9839,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778939754,"text":"\ud83e\udd1d Please enter relationship with Witness #2.\n\nExample: Brother, Friend, Cousin, Employer"}}
[2026-05-16 13:56:00] BOT HIT webhook request received
[2026-05-16 13:56:01] sendMessage response: {"ok":true,"result":{"message_id":9841,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778939760,"text":"\ud83d\udcde Please enter Witness #2 contact number."}}
[2026-05-16 13:56:28] BOT HIT webhook request received
[2026-05-16 13:56:29] sendMessage response: {"ok":true,"result":{"message_id":9843,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778939789,"text":"\ud83e\udeaa Please enter Witness #2 CNIC number."}}
[2026-05-16 13:56:56] BOT HIT webhook request received
[2026-05-16 13:56:57] sendMessage response: {"ok":true,"result":{"message_id":9845,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778939817,"text":"\ud83d\udcc5 Please enter Witness #2 CNIC issue date.\n\nExample: DD/MM/YYYY"}}
[2026-05-16 13:57:22] BOT HIT webhook request received
[2026-05-16 13:57:23] sendMessage response: {"ok":true,"result":{"message_id":9847,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778939843,"text":"\ud83d\udcc5 Please enter Witness #2 CNIC expiry date.\n\nExample: DD/MM/YYYY"}}
[2026-05-16 13:57:44] BOT HIT webhook request received
[2026-05-16 13:57:45] sendMessage response: {"ok":true,"result":{"message_id":9849,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778939865,"text":"\ud83c\udf82 Please enter Witness #2 date of birth.\n\nExample: DD/MM/YYYY"}}
[2026-05-16 13:58:33] BOT HIT webhook request received
[2026-05-16 13:58:33] sendMessage response: {"ok":true,"result":{"message_id":9851,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778939913,"text":"\ud83c\udfe0 Please enter Witness #2 complete residential address."}}
[2026-05-16 13:59:50] BOT HIT webhook request received
[2026-05-16 13:59:50] sendMessage response: {"ok":true,"result":{"message_id":9853,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778939990,"text":"\ud83d\udccb Vehicle Finance Application Review\n\n\ud83d\ude98 Vehicle Details\n\u2022 Vehicle Type: \ud83d\ude98 Car\n\u2022 Brand: Honda\n\u2022 Model: City i-VTEC\n\u2022 Transmission: Automatic\n\u2022 Condition: Brand New\n\n\ud83d\udcb3 Down Payment\n\u2022 Percentage: 30%\n\u2022 Source: Business Income\n\n\ud83d\udcbc Employment\n\u2022 Status: Other\n\u2022 Monthly Income: 10000\u20ac\n\u2022 Company / Business: ZSI Amazon Logistics\n\u2022 Duration: 1\u20133 Years\n\n\ud83c\udfe0 Residence\n\u2022 Status: Rental Property\n\u2022 Address: Popular nursery street number 12 house number 1 near jamia masjid muqaddas Gujranwala\n\n\ud83d\udc65 Witness #1\n\u2022 Name: Ghulam Hussain Hussain\n\u2022 Relationship: Father\n\u2022 Contact: 03034509529\n\u2022 CNIC: 34101-3820936-9\n\u2022 CNIC Issue: 29/01/2019\n\u2022 CNIC Expiry: 29/01/2029\n\u2022 DOB: 01/01/1969\n\u2022 Address: Street number 10 muhala ameer park gujranwala\n\n\ud83d\udc65 Witness #2\n\u2022 Name: Faisal Hussain\n\u2022 Relationship: Brother\n\u2022 Contact: +923221811631\n\u2022 CNIC: 34101-9566851-1\n\u2022 CNIC Issue: 07/01/2023\n\u2022 CNIC Expiry: 07/01/2033\n\u2022 DOB: 12/12/1988\n\u2022 Address: Link jinnah road street number 10 muhala ameer park gujranwala\n\n\u26a0\ufe0f Please carefully review your information before submission. Incorrect or misleading information may result in application rejection or additional verification procedures.","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":42,"length":15,"type":"bold"},{"offset":170,"length":12,"type":"bold"},{"offset":231,"length":10,"type":"bold"},{"offset":352,"length":9,"type":"bold"},{"offset":489,"length":10,"type":"bold"},{"offset":731,"length":10,"type":"bold"},{"offset":800,"length":13,"type":"phone_number"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Submit Application","callback_data":"vf_input_4pyFIFN1Ym1pdCBBcHBsaWNhdGlvbg"}],[{"text":"\u274c Cancel Application","callback_data":"vf_input_4p2MIENhbmNlbCBBcHBsaWNhdGlvbg"}]]}}}
[2026-05-16 14:00:20] BOT HIT webhook request received
[2026-05-16 14:00:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-16 14:00:22] sendMessage response: {"ok":true,"result":{"message_id":9854,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778940021,"text":"\u2705 Vehicle Finance Application Submitted Successfully\n\nDear Valued Customer,\n\nYour vehicle finance application has been successfully submitted to the FinoviaPay Accounts & Vehicle Finance Department for review and initial assessment.\n\n\ud83d\udccc Application Reference: VF-260516-A4A7A348\n\ud83c\udd94 Internal Application ID: FNP-198973\n\n\ud83d\ude98 Applied Vehicle Details\n\u2022 Vehicle Type: \ud83d\ude98 Car\n\u2022 Brand: Honda\n\u2022 Model: City i-VTEC\n\u2022 Transmission: Automatic\n\n\ud83d\udccb Application Status:\nUnder Initial Review\n\n\ud83d\udcde Next Step\n\nOur Accounts & Vehicle Finance Department will review your selected vehicle and application details. After the initial review, our department may contact you for required supporting documents, income verification, witness confirmation, vehicle quotation/invoice, and additional compliance checks.\n\nPlease keep your registered mobile number active and ensure that the information provided in this application is accurate.\n\n\u23f3 Estimated Initial Review Time:\n2\u20135 Business Days\n\n\u26a0\ufe0f Important Notice\n\nSubmission of an application does not guarantee approval. Financing approval depends on internal verification, compliance checks, affordability assessment, and risk evaluation procedures.\n\n\ud83d\udce7 Email Notification:\nA confirmation email has been sent to mz*******@gmail.com.\n\nThank you for choosing FinoviaPay Vehicle Finance Services.","entities":[{"offset":2,"length":50,"type":"bold"},{"offset":237,"length":22,"type":"bold"},{"offset":282,"length":24,"type":"bold"},{"offset":322,"length":23,"type":"bold"},{"offset":435,"length":19,"type":"bold"},{"offset":480,"length":9,"type":"bold"},{"offset":915,"length":30,"type":"bold"},{"offset":968,"length":16,"type":"bold"},{"offset":1178,"length":19,"type":"bold"},{"offset":1236,"length":19,"type":"url"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vf_input_8J-amCBWZWhpY2xlIEZpbmFuY2UgU2VydmljZXM"}]]}}}
[2026-05-16 14:38:38] BOT HIT webhook request received
[2026-05-16 14:38:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-16 14:38:39] sendMessage response: {"ok":true,"result":{"message_id":9857,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778942319,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-16 15:03:54] BOT HIT webhook request received
[2026-05-16 15:03:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-16 15:03:55] sendMessage response: {"ok":true,"result":{"message_id":9858,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778943835,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nYou currently have an active direct communication from an authorised FinoviaPay officer.\n\nReference\nFP-DM-000010\n\nDepartment\nAccounts & Customer Representative\n\nOfficer\nHabib Rajput\n\nTicket ID\nVF-260516-A4A7A348\n\nStatus\nOpen\n\nLast Update\n16 May 2026 10:32\n\nYou may review the conversation history or send your secure reply using the options below.","entities":[{"offset":3,"length":38,"type":"bold"},{"offset":133,"length":9,"type":"bold"},{"offset":157,"length":10,"type":"bold"},{"offset":204,"length":7,"type":"bold"},{"offset":226,"length":9,"type":"bold"},{"offset":256,"length":6,"type":"bold"},{"offset":269,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-05-16 15:04:04] BOT HIT webhook request received
[2026-05-16 15:04:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-16 15:04:05] sendMessage response: {"ok":true,"result":{"message_id":9859,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778943845,"text":"\ud83d\udcc4 Active Direct Communication\n\nReference: FP-DM-000010\nDepartment: Accounts & Customer Representative\nOfficer: Habib Rajput\nTicket ID: VF-260516-A4A7A348\n\nRecent Messages\n\n\u2022 Officer \u2014 16 May 2026 10:32\nDear Valued Customer,\n\nMy name is Habib Rajput, and my Officer ID is FNP-HB-U03638. I am contacting you from the FinoviaPay Accounts & Customer Representative Department regarding your Vehicle Finance Application.\n\nWe would like to inform you that your application has been successfully received under the following reference details:\n\nApplication Reference: VF-260516-A4A7A348\nVehicle: Honda City i-VTEC\n\nKindly confirm which Honda City i-VTEC Variant you would like to apply for so we may proceed with the next verification and processing stage of your finance application.\n\nAvailable variants may include:\n\u2022 Honda City 1.2L M/T\n\u2022 Honda City 1.2L CVT\n\u2022 Honda City Aspire 1.5L CVT\n\u2022 Honda City Aspire 1.5L M/T\n\nPlease reply with your selected variant name.\n\nKind regards,\nHabib Rajput\nAccounts & Customer Representative Department\nFinoviaPay\nOfficer ID: FNP-HB-U03638","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":32,"length":10,"type":"bold"},{"offset":56,"length":11,"type":"bold"},{"offset":103,"length":8,"type":"bold"},{"offset":125,"length":10,"type":"bold"},{"offset":156,"length":15,"type":"bold"},{"offset":175,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-05-16 15:04:45] BOT HIT webhook request received
[2026-05-16 15:04:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-16 15:04:46] sendMessage response: {"ok":true,"result":{"message_id":9860,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778943886,"text":"\u2709\ufe0f Reply to FinoviaPay Officer\n\nPlease type your message below. Your reply will be securely delivered to the assigned FinoviaPay department.\n\nReference: FP-DM-000010","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":142,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-05-16 15:05:25] BOT HIT webhook request received
[2026-05-16 15:05:25] sendMessage response: {"ok":true,"result":{"message_id":9862,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778943925,"text":"\u2705 Secure Reply Sent\n\nYour message has been securely delivered to the assigned FinoviaPay officer.\n\nYou may return to the direct communication section at any time to review this conversation.","entities":[{"offset":2,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-05-16 15:05:35] BOT HIT webhook request received
[2026-05-16 15:05:36] sendMessage response: {"ok":true,"result":{"message_id":9863,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778943936,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-16 15:05:38] BOT HIT webhook request received
[2026-05-16 15:05:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-16 15:05:39] sendMessage response: {"ok":true,"result":{"message_id":9864,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778943939,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-05-16 17:28:56] BOT HIT webhook request received
[2026-05-16 17:28:57] sendMessage response: {"ok":true,"result":{"message_id":9866,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778952537,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-16 17:28:58] BOT HIT webhook request received
[2026-05-16 17:28:59] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-16 17:28:59] sendMessage response: {"ok":true,"result":{"message_id":9867,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778952539,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-16 17:29:11] BOT HIT webhook request received
[2026-05-16 17:29:11] sendMessage response: {"ok":true,"result":{"message_id":9869,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778952551,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-16 17:29:15] BOT HIT webhook request received
[2026-05-16 17:29:15] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-05-16 17:29:15] DOB verification blocked match=no
[2026-05-16 17:29:15] DOB verification active/general match=yes user_id=25 status=active
[2026-05-16 17:29:15] sendMessage response: {"ok":true,"result":{"message_id":9871,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778952555,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-16 17:30:40] BOT HIT webhook request received
[2026-05-16 17:30:41] sendMessage response: {"ok":true,"result":{"message_id":9873,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778952641,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-16 17:30:41] sendMessage response: {"ok":true,"result":{"message_id":9874,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778952641,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-16 17:30:46] BOT HIT webhook request received
[2026-05-16 17:30:46] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-16 17:30:47] sendMessage response: {"ok":true,"result":{"message_id":9875,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778952647,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-16 17:30:49] BOT HIT webhook request received
[2026-05-16 17:30:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-16 17:30:49] sendMessage response: {"ok":true,"result":{"message_id":9876,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778952649,"text":"To create your support ticket, please enter your full name."}}
[2026-05-16 17:30:55] BOT HIT webhook request received
[2026-05-16 17:30:55] sendMessage response: {"ok":true,"result":{"message_id":9878,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778952655,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-05-16 17:31:04] BOT HIT webhook request received
[2026-05-16 17:31:05] sendMessage response: {"ok":true,"result":{"message_id":9880,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778952665,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-05-16 17:31:16] BOT HIT webhook request received
[2026-05-16 17:31:16] sendMessage response: {"ok":true,"result":{"message_id":9882,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778952676,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-05-16 17:33:06] BOT HIT webhook request received
[2026-05-16 17:33:07] sendMessage response: {"ok":true,"result":{"message_id":9884,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778952787,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-05-16 17:34:05] BOT HIT webhook request received
[2026-05-16 17:34:06] sendMessage response: {"ok":true,"result":{"message_id":9886,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778952846,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKTA4289C40\nFull Name: Sadaf Hussain\nEmail: mzoohaaan@gmail.com\nContact Number: +923036814535\nSubject: Parcel delivery update update request  SF-NB1XUY-7558\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":107,"length":19,"type":"email"},{"offset":143,"length":13,"type":"phone_number"}]}}
[2026-05-16 17:34:07] sendMessage response: {"ok":true,"result":{"message_id":9887,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778952846,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-16 17:34:10] BOT HIT webhook request received
[2026-05-16 17:34:11] sendMessage response: {"ok":true,"result":{"message_id":9888,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778952850,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nPlease select one of the premium banking options below to continue securely.","entities":[{"offset":4,"length":45,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-16 17:34:16] BOT HIT webhook request received
[2026-05-16 17:34:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-16 17:34:17] sendMessage response: {"ok":true,"result":{"message_id":9889,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778952857,"text":"\ud83d\ude98 Vehicle Finance Services\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nThis section allows eligible customers to review vehicle financing options, required documents, application status, and connect with the financing department through a secure banking channel.\n\nPlease select an option below.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Apply for Vehicle Finance","callback_data":"vehicle_finance_apply"}],[{"text":"\ud83d\udcc4 Required Documents","callback_data":"vehicle_finance_documents"}],[{"text":"\ud83d\udcb0 Financing Plans & Limits","callback_data":"vehicle_finance_plans_limits"}],[{"text":"\ud83d\udccb My Finance Applications","callback_data":"vehicle_finance_my_applications"}],[{"text":"\ud83d\udcca Application Status","callback_data":"vehicle_finance_status"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Financing Officer","callback_data":"vehicle_finance_officer"}],[{"text":"\u2753 Vehicle Finance Help Center","callback_data":"vehicle_finance_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-16 17:34:29] BOT HIT webhook request received
[2026-05-16 17:34:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-16 17:34:30] sendMessage response: {"ok":true,"result":{"message_id":9890,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778952870,"text":"\u26a0\ufe0f Application Already Submitted\n\nDear Valued Customer,\n\nOur records show that you already have an active Vehicle Finance application under review.\n\n\ud83d\udccc Application Reference:\nVF-260516-A4A7A348\n\ud83d\udccb Status: Under Review\n\nYou cannot submit another Vehicle Finance application while your previous application is active.\n\nOur Accounts & Vehicle Finance Department will review your existing application and may contact you if additional documents or verification are required.","entities":[{"offset":3,"length":29,"type":"bold"},{"offset":152,"length":22,"type":"bold"},{"offset":197,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vf_input_8J-amCBWZWhpY2xlIEZpbmFuY2UgU2VydmljZXM"}]]}}}
[2026-05-16 17:34:34] BOT HIT webhook request received
[2026-05-16 17:34:35] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-16 17:34:35] sendMessage response: {"ok":true,"result":{"message_id":9891,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778952875,"text":"\ud83d\udcc4 Required Documents\n\nFor vehicle finance review, customers may be asked to provide:\n\n\u2022 Valid identity document\n\u2022 Proof of income or salary details\n\u2022 Recent bank statement\n\u2022 Selected showroom / vehicle details\n\u2022 Contact and residence information\n\nAdditional documents may be requested by the Financing Department during review.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfe0 Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-16 17:35:16] BOT HIT webhook request received
[2026-05-16 17:35:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-16 17:35:17] sendMessage response: {"ok":true,"result":{"message_id":9892,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778952917,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-05-16 17:41:56] BOT HIT webhook request received
[2026-05-16 17:41:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-16 20:05:13] BOT HIT webhook request received
[2026-05-16 20:05:13] sendMessage response: {"ok":true,"result":{"message_id":9898,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778961913,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-16 20:05:14] BOT HIT webhook request received
[2026-05-16 20:05:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-16 20:05:15] sendMessage response: {"ok":true,"result":{"message_id":9899,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778961915,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-16 20:05:22] BOT HIT webhook request received
[2026-05-16 20:05:23] sendMessage response: {"ok":true,"result":{"message_id":9901,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778961923,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-16 20:05:27] BOT HIT webhook request received
[2026-05-16 20:05:27] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-05-16 20:05:27] DOB verification blocked match=no
[2026-05-16 20:05:27] DOB verification active/general match=yes user_id=5 status=active
[2026-05-16 20:05:28] sendMessage response: {"ok":true,"result":{"message_id":9903,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778961928,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-16 20:05:43] BOT HIT webhook request received
[2026-05-16 20:05:44] sendMessage response: {"ok":true,"result":{"message_id":9905,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778961944,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-16 20:05:44] sendMessage response: {"ok":true,"result":{"message_id":9906,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778961944,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-16 20:06:03] BOT HIT webhook request received
[2026-05-16 20:06:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-16 20:06:04] sendMessage response: {"ok":true,"result":{"message_id":9907,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778961964,"text":"\ud83d\ude98 Vehicle Finance Services\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nThis section allows eligible customers to review vehicle financing options, required documents, application status, and connect with the financing department through a secure banking channel.\n\nPlease select an option below.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Apply for Vehicle Finance","callback_data":"vehicle_finance_apply"}],[{"text":"\ud83d\udcc4 Required Documents","callback_data":"vehicle_finance_documents"}],[{"text":"\ud83d\udcb0 Financing Plans & Limits","callback_data":"vehicle_finance_plans_limits"}],[{"text":"\ud83d\udccb My Finance Applications","callback_data":"vehicle_finance_my_applications"}],[{"text":"\ud83d\udcca Application Status","callback_data":"vehicle_finance_status"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Financing Officer","callback_data":"vehicle_finance_officer"}],[{"text":"\u2753 Vehicle Finance Help Center","callback_data":"vehicle_finance_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-16 20:06:07] BOT HIT webhook request received
[2026-05-16 20:06:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-16 20:06:08] sendMessage response: {"ok":true,"result":{"message_id":9908,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778961968,"text":"\ud83d\udcc4 Required Documents\n\nFor vehicle finance review, customers may be asked to provide:\n\n\u2022 Valid identity document\n\u2022 Proof of income or salary details\n\u2022 Recent bank statement\n\u2022 Selected showroom / vehicle details\n\u2022 Contact and residence information\n\nAdditional documents may be requested by the Financing Department during review.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfe0 Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-16 20:06:11] BOT HIT webhook request received
[2026-05-16 20:06:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-16 20:06:12] sendMessage response: {"ok":true,"result":{"message_id":9909,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778961972,"text":"\ud83d\ude98 Vehicle Finance Services\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nThis section allows eligible customers to review vehicle financing options, required documents, application status, and connect with the financing department through a secure banking channel.\n\nPlease select an option below.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Apply for Vehicle Finance","callback_data":"vehicle_finance_apply"}],[{"text":"\ud83d\udcc4 Required Documents","callback_data":"vehicle_finance_documents"}],[{"text":"\ud83d\udcb0 Financing Plans & Limits","callback_data":"vehicle_finance_plans_limits"}],[{"text":"\ud83d\udccb My Finance Applications","callback_data":"vehicle_finance_my_applications"}],[{"text":"\ud83d\udcca Application Status","callback_data":"vehicle_finance_status"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Financing Officer","callback_data":"vehicle_finance_officer"}],[{"text":"\u2753 Vehicle Finance Help Center","callback_data":"vehicle_finance_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-16 20:06:13] BOT HIT webhook request received
[2026-05-16 20:06:14] sendMessage response: {"ok":true,"result":{"message_id":9910,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778961973,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nPlease select one of the premium banking options below to continue securely.","entities":[{"offset":4,"length":45,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-16 20:16:28] BOT HIT webhook request received
[2026-05-16 20:16:29] sendMessage response: {"ok":true,"result":{"message_id":9912,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778962589,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-16 20:18:30] BOT HIT webhook request received
[2026-05-16 20:18:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-16 20:18:31] sendMessage response: {"ok":true,"result":{"message_id":9913,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778962710,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-16 20:18:38] BOT HIT webhook request received
[2026-05-16 20:18:38] sendMessage response: {"ok":true,"result":{"message_id":9915,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778962718,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-16 20:18:41] BOT HIT webhook request received
[2026-05-16 20:18:41] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-05-16 20:18:41] DOB verification blocked match=no
[2026-05-16 20:18:41] DOB verification active/general match=yes user_id=5 status=active
[2026-05-16 20:18:42] sendMessage response: {"ok":true,"result":{"message_id":9917,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778962722,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-16 20:19:11] BOT HIT webhook request received
[2026-05-16 20:19:12] sendMessage response: {"ok":true,"result":{"message_id":9919,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778962752,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-16 20:19:12] sendMessage response: {"ok":true,"result":{"message_id":9920,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778962752,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}],[{"text":"\ud83d\udcc4 Vehicle Finance Required Documents","callback_data":"vf_required_documents"}]]}}}
[2026-05-16 20:19:18] BOT HIT webhook request received
[2026-05-16 20:19:18] sendMessage response: {"ok":true,"result":{"message_id":9921,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778962758,"text":"\ud83d\udcc4 Vehicle Finance Required Documents\n\nDear Valued Customer,\n\nOur Vehicle Finance Department has requested additional documents for your active application.\n\nPlease select a pending document request below and upload the requested document step by step.\n\nPending Documents: 7","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":273,"length":1,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce4 Hshss \u2014 Witness #1","callback_data":"vf_doc_open_2"}],[{"text":"\ud83d\udce4 Do 1 \u2014 Witness #1","callback_data":"vf_doc_open_3"}],[{"text":"\ud83d\udce4 Dbdjdbdd \u2014 Witness #2","callback_data":"vf_doc_open_4"}],[{"text":"\ud83d\udce4 Do 1 \u2014 Witness #1","callback_data":"vf_doc_open_5"}],[{"text":"\ud83d\udce4 Credit History \u2014 Witness #2","callback_data":"vf_doc_open_6"}],[{"text":"\ud83d\udce4 Credit History \u2014 Witness #1","callback_data":"vf_doc_open_7"}],[{"text":"\ud83d\udce4 Bdbdbd \u2014 Witness #2","callback_data":"vf_doc_open_8"}]]}}}
[2026-05-16 20:19:20] BOT HIT webhook request received
[2026-05-16 20:19:21] sendMessage response: {"ok":true,"result":{"message_id":9922,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778962761,"text":"\ud83d\udce4 Upload Required Document\n\n\ud83d\ude98 Application Reference\nVF-260515-D49FE1A7\n\n\ud83c\udd94 Internal Application ID\nFNP-542078\n\n\ud83d\udcc4 Document Required\nHshss\n\n\ud83d\udc64 Required For\nWitness #1 \u2014 Hddhdhdh Dhdhdhrh\n\nPlease upload the requested document now.\n\nAccepted formats: image, PDF, or document file.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":32,"length":21,"type":"bold"},{"offset":77,"length":23,"type":"bold"},{"offset":116,"length":17,"type":"bold"},{"offset":144,"length":12,"type":"bold"}]}}
[2026-05-16 20:19:27] BOT HIT webhook request received
[2026-05-16 20:19:28] sendMessage response: {"ok":true,"result":{"message_id":9924,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778962768,"text":"\u2705 Document Uploaded Successfully\n\nDear Valued Customer,\n\nYour requested Vehicle Finance document has been uploaded successfully.\n\n\ud83d\udcc4 Uploaded Document\nHshss\n\nYou still have 6 pending document request(s). Please continue uploading the remaining documents.","entities":[{"offset":2,"length":30,"type":"bold"},{"offset":133,"length":17,"type":"bold"},{"offset":173,"length":1,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Continue Required Documents","callback_data":"vf_required_documents"}]]}}}
[2026-05-16 20:19:36] BOT HIT webhook request received
[2026-05-16 20:19:36] sendMessage response: {"ok":true,"result":{"message_id":9925,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778962776,"text":"\ud83d\udcc4 Vehicle Finance Required Documents\n\nDear Valued Customer,\n\nOur Vehicle Finance Department has requested additional documents for your active application.\n\nPlease select a pending document request below and upload the requested document step by step.\n\nPending Documents: 6","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":273,"length":1,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce4 Do 1 \u2014 Witness #1","callback_data":"vf_doc_open_3"}],[{"text":"\ud83d\udce4 Dbdjdbdd \u2014 Witness #2","callback_data":"vf_doc_open_4"}],[{"text":"\ud83d\udce4 Do 1 \u2014 Witness #1","callback_data":"vf_doc_open_5"}],[{"text":"\ud83d\udce4 Credit History \u2014 Witness #2","callback_data":"vf_doc_open_6"}],[{"text":"\ud83d\udce4 Credit History \u2014 Witness #1","callback_data":"vf_doc_open_7"}],[{"text":"\ud83d\udce4 Bdbdbd \u2014 Witness #2","callback_data":"vf_doc_open_8"}]]}}}
[2026-05-16 20:19:40] BOT HIT webhook request received
[2026-05-16 20:19:40] sendMessage response: {"ok":true,"result":{"message_id":9926,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778962780,"text":"\ud83d\udce4 Upload Required Document\n\n\ud83d\ude98 Application Reference\nVF-260515-D49FE1A7\n\n\ud83c\udd94 Internal Application ID\nFNP-542078\n\n\ud83d\udcc4 Document Required\nDo 1\n\n\ud83d\udc64 Required For\nWitness #1 \u2014 Hddhdhdh Dhdhdhrh\n\n\ud83d\udcdd Instructions\nBdhdjddh\n\nPlease upload the requested document now.\n\nAccepted formats: image, PDF, or document file.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":32,"length":21,"type":"bold"},{"offset":77,"length":23,"type":"bold"},{"offset":116,"length":17,"type":"bold"},{"offset":143,"length":12,"type":"bold"},{"offset":191,"length":12,"type":"bold"}]}}
[2026-05-16 20:19:44] BOT HIT webhook request received
[2026-05-16 20:19:45] sendMessage response: {"ok":true,"result":{"message_id":9928,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778962785,"text":"\u2705 Document Uploaded Successfully\n\nDear Valued Customer,\n\nYour requested Vehicle Finance document has been uploaded successfully.\n\n\ud83d\udcc4 Uploaded Document\nDo 1\n\nYou still have 5 pending document request(s). Please continue uploading the remaining documents.","entities":[{"offset":2,"length":30,"type":"bold"},{"offset":133,"length":17,"type":"bold"},{"offset":172,"length":1,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Continue Required Documents","callback_data":"vf_required_documents"}]]}}}
[2026-05-16 20:19:46] BOT HIT webhook request received
[2026-05-16 20:19:47] sendMessage response: {"ok":true,"result":{"message_id":9929,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778962787,"text":"\ud83d\udcc4 Vehicle Finance Required Documents\n\nDear Valued Customer,\n\nOur Vehicle Finance Department has requested additional documents for your active application.\n\nPlease select a pending document request below and upload the requested document step by step.\n\nPending Documents: 5","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":273,"length":1,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce4 Dbdjdbdd \u2014 Witness #2","callback_data":"vf_doc_open_4"}],[{"text":"\ud83d\udce4 Do 1 \u2014 Witness #1","callback_data":"vf_doc_open_5"}],[{"text":"\ud83d\udce4 Credit History \u2014 Witness #2","callback_data":"vf_doc_open_6"}],[{"text":"\ud83d\udce4 Credit History \u2014 Witness #1","callback_data":"vf_doc_open_7"}],[{"text":"\ud83d\udce4 Bdbdbd \u2014 Witness #2","callback_data":"vf_doc_open_8"}]]}}}
[2026-05-16 20:19:48] BOT HIT webhook request received
[2026-05-16 20:19:49] sendMessage response: {"ok":true,"result":{"message_id":9930,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778962789,"text":"\ud83d\udce4 Upload Required Document\n\n\ud83d\ude98 Application Reference\nVF-260515-D49FE1A7\n\n\ud83c\udd94 Internal Application ID\nFNP-542078\n\n\ud83d\udcc4 Document Required\nDbdjdbdd\n\n\ud83d\udc64 Required For\nWitness #2 \u2014 Durhrhr Hrrrhrh\n\n\ud83d\udcdd Instructions\nDhdbd\n\nPlease upload the requested document now.\n\nAccepted formats: image, PDF, or document file.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":32,"length":21,"type":"bold"},{"offset":77,"length":23,"type":"bold"},{"offset":116,"length":17,"type":"bold"},{"offset":147,"length":12,"type":"bold"},{"offset":193,"length":12,"type":"bold"}]}}
[2026-05-16 20:19:52] BOT HIT webhook request received
[2026-05-16 20:19:53] sendMessage response: {"ok":true,"result":{"message_id":9932,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778962793,"text":"\u2705 Document Uploaded Successfully\n\nDear Valued Customer,\n\nYour requested Vehicle Finance document has been uploaded successfully.\n\n\ud83d\udcc4 Uploaded Document\nDbdjdbdd\n\nYou still have 4 pending document request(s). Please continue uploading the remaining documents.","entities":[{"offset":2,"length":30,"type":"bold"},{"offset":133,"length":17,"type":"bold"},{"offset":176,"length":1,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Continue Required Documents","callback_data":"vf_required_documents"}]]}}}
[2026-05-16 20:19:54] BOT HIT webhook request received
[2026-05-16 20:19:54] sendMessage response: {"ok":true,"result":{"message_id":9933,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778962794,"text":"\ud83d\udcc4 Vehicle Finance Required Documents\n\nDear Valued Customer,\n\nOur Vehicle Finance Department has requested additional documents for your active application.\n\nPlease select a pending document request below and upload the requested document step by step.\n\nPending Documents: 4","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":273,"length":1,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce4 Do 1 \u2014 Witness #1","callback_data":"vf_doc_open_5"}],[{"text":"\ud83d\udce4 Credit History \u2014 Witness #2","callback_data":"vf_doc_open_6"}],[{"text":"\ud83d\udce4 Credit History \u2014 Witness #1","callback_data":"vf_doc_open_7"}],[{"text":"\ud83d\udce4 Bdbdbd \u2014 Witness #2","callback_data":"vf_doc_open_8"}]]}}}
[2026-05-16 20:19:55] BOT HIT webhook request received
[2026-05-16 20:19:56] sendMessage response: {"ok":true,"result":{"message_id":9934,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778962796,"text":"\ud83d\udce4 Upload Required Document\n\n\ud83d\ude98 Application Reference\nVF-260515-D49FE1A7\n\n\ud83c\udd94 Internal Application ID\nFNP-542078\n\n\ud83d\udcc4 Document Required\nDo 1\n\n\ud83d\udc64 Required For\nWitness #1 \u2014 Hddhdhdh Dhdhdhrh\n\n\ud83d\udcdd Instructions\nDhdbdbdbd\n\nPlease upload the requested document now.\n\nAccepted formats: image, PDF, or document file.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":32,"length":21,"type":"bold"},{"offset":77,"length":23,"type":"bold"},{"offset":116,"length":17,"type":"bold"},{"offset":143,"length":12,"type":"bold"},{"offset":191,"length":12,"type":"bold"}]}}
[2026-05-16 20:19:59] BOT HIT webhook request received
[2026-05-16 20:20:00] sendMessage response: {"ok":true,"result":{"message_id":9936,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778962800,"text":"\u2705 Document Uploaded Successfully\n\nDear Valued Customer,\n\nYour requested Vehicle Finance document has been uploaded successfully.\n\n\ud83d\udcc4 Uploaded Document\nDo 1\n\nYou still have 3 pending document request(s). Please continue uploading the remaining documents.","entities":[{"offset":2,"length":30,"type":"bold"},{"offset":133,"length":17,"type":"bold"},{"offset":172,"length":1,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Continue Required Documents","callback_data":"vf_required_documents"}]]}}}
[2026-05-16 20:20:01] BOT HIT webhook request received
[2026-05-16 20:20:02] sendMessage response: {"ok":true,"result":{"message_id":9937,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778962801,"text":"\ud83d\udcc4 Vehicle Finance Required Documents\n\nDear Valued Customer,\n\nOur Vehicle Finance Department has requested additional documents for your active application.\n\nPlease select a pending document request below and upload the requested document step by step.\n\nPending Documents: 3","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":273,"length":1,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce4 Credit History \u2014 Witness #2","callback_data":"vf_doc_open_6"}],[{"text":"\ud83d\udce4 Credit History \u2014 Witness #1","callback_data":"vf_doc_open_7"}],[{"text":"\ud83d\udce4 Bdbdbd \u2014 Witness #2","callback_data":"vf_doc_open_8"}]]}}}
[2026-05-16 20:20:03] BOT HIT webhook request received
[2026-05-16 20:20:03] sendMessage response: {"ok":true,"result":{"message_id":9938,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778962803,"text":"\ud83d\udce4 Upload Required Document\n\n\ud83d\ude98 Application Reference\nVF-260515-D49FE1A7\n\n\ud83c\udd94 Internal Application ID\nFNP-542078\n\n\ud83d\udcc4 Document Required\nCredit History\n\n\ud83d\udc64 Required For\nWitness #2 \u2014 Durhrhr Hrrrhrh\n\n\ud83d\udcdd Instructions\nPlease Upload this document\n\nPlease upload the requested document now.\n\nAccepted formats: image, PDF, or document file.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":32,"length":21,"type":"bold"},{"offset":77,"length":23,"type":"bold"},{"offset":116,"length":17,"type":"bold"},{"offset":153,"length":12,"type":"bold"},{"offset":199,"length":12,"type":"bold"}]}}
[2026-05-16 20:20:07] BOT HIT webhook request received
[2026-05-16 20:20:08] sendMessage response: {"ok":true,"result":{"message_id":9940,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778962808,"text":"\u2705 Document Uploaded Successfully\n\nDear Valued Customer,\n\nYour requested Vehicle Finance document has been uploaded successfully.\n\n\ud83d\udcc4 Uploaded Document\nCredit History\n\nYou still have 2 pending document request(s). Please continue uploading the remaining documents.","entities":[{"offset":2,"length":30,"type":"bold"},{"offset":133,"length":17,"type":"bold"},{"offset":182,"length":1,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Continue Required Documents","callback_data":"vf_required_documents"}]]}}}
[2026-05-16 20:20:10] BOT HIT webhook request received
[2026-05-16 20:20:10] sendMessage response: {"ok":true,"result":{"message_id":9941,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778962810,"text":"\ud83d\udcc4 Vehicle Finance Required Documents\n\nDear Valued Customer,\n\nOur Vehicle Finance Department has requested additional documents for your active application.\n\nPlease select a pending document request below and upload the requested document step by step.\n\nPending Documents: 2","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":273,"length":1,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce4 Credit History \u2014 Witness #1","callback_data":"vf_doc_open_7"}],[{"text":"\ud83d\udce4 Bdbdbd \u2014 Witness #2","callback_data":"vf_doc_open_8"}]]}}}
[2026-05-16 20:20:12] BOT HIT webhook request received
[2026-05-16 20:20:13] sendMessage response: {"ok":true,"result":{"message_id":9942,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778962812,"text":"\ud83d\udce4 Upload Required Document\n\n\ud83d\ude98 Application Reference\nVF-260515-D49FE1A7\n\n\ud83c\udd94 Internal Application ID\nFNP-542078\n\n\ud83d\udcc4 Document Required\nCredit History\n\n\ud83d\udc64 Required For\nWitness #1 \u2014 Hddhdhdh Dhdhdhrh\n\n\ud83d\udcdd Instructions\nDhdhdhd\n\nPlease upload the requested document now.\n\nAccepted formats: image, PDF, or document file.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":32,"length":21,"type":"bold"},{"offset":77,"length":23,"type":"bold"},{"offset":116,"length":17,"type":"bold"},{"offset":153,"length":12,"type":"bold"},{"offset":201,"length":12,"type":"bold"}]}}
[2026-05-16 20:20:17] BOT HIT webhook request received
[2026-05-16 20:20:18] sendMessage response: {"ok":true,"result":{"message_id":9944,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778962818,"text":"\u2705 Document Uploaded Successfully\n\nDear Valued Customer,\n\nYour requested Vehicle Finance document has been uploaded successfully.\n\n\ud83d\udcc4 Uploaded Document\nCredit History\n\nYou still have 1 pending document request(s). Please continue uploading the remaining documents.","entities":[{"offset":2,"length":30,"type":"bold"},{"offset":133,"length":17,"type":"bold"},{"offset":182,"length":1,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Continue Required Documents","callback_data":"vf_required_documents"}]]}}}
[2026-05-16 20:20:19] BOT HIT webhook request received
[2026-05-16 20:20:20] sendMessage response: {"ok":true,"result":{"message_id":9945,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778962820,"text":"\ud83d\udcc4 Vehicle Finance Required Documents\n\nDear Valued Customer,\n\nOur Vehicle Finance Department has requested additional documents for your active application.\n\nPlease select a pending document request below and upload the requested document step by step.\n\nPending Documents: 1","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":273,"length":1,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce4 Bdbdbd \u2014 Witness #2","callback_data":"vf_doc_open_8"}]]}}}
[2026-05-16 20:20:21] BOT HIT webhook request received
[2026-05-16 20:20:21] sendMessage response: {"ok":true,"result":{"message_id":9946,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778962821,"text":"\ud83d\udce4 Upload Required Document\n\n\ud83d\ude98 Application Reference\nVF-260515-D49FE1A7\n\n\ud83c\udd94 Internal Application ID\nFNP-542078\n\n\ud83d\udcc4 Document Required\nBdbdbd\n\n\ud83d\udc64 Required For\nWitness #2 \u2014 Durhrhr Hrrrhrh\n\n\ud83d\udcdd Instructions\nDhdhdhdh\n\nPlease upload the requested document now.\n\nAccepted formats: image, PDF, or document file.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":32,"length":21,"type":"bold"},{"offset":77,"length":23,"type":"bold"},{"offset":116,"length":17,"type":"bold"},{"offset":145,"length":12,"type":"bold"},{"offset":191,"length":12,"type":"bold"}]}}
[2026-05-16 20:20:25] BOT HIT webhook request received
[2026-05-16 20:20:25] sendMessage response: {"ok":true,"result":{"message_id":9948,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778962825,"text":"\u2705 Document Uploaded Successfully\n\nDear Valued Customer,\n\nYour requested Vehicle Finance document has been uploaded successfully.\n\n\ud83d\udcc4 Uploaded Document\nBdbdbd\n\nAll pending Vehicle Finance document requests have been completed.\n\nOur Vehicle Finance Department will review the submitted documents and contact you if further verification is required.","entities":[{"offset":2,"length":30,"type":"bold"},{"offset":133,"length":17,"type":"bold"}]}}
[2026-05-17 00:47:19] BOT HIT webhook request received
[2026-05-17 00:47:20] sendMessage response: {"ok":true,"result":{"message_id":9952,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778978840,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-17 00:47:21] BOT HIT webhook request received
[2026-05-17 00:47:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-17 00:47:22] sendMessage response: {"ok":true,"result":{"message_id":9953,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778978842,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-17 00:47:30] BOT HIT webhook request received
[2026-05-17 00:47:30] sendMessage response: {"ok":true,"result":{"message_id":9955,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778978850,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-17 00:47:33] BOT HIT webhook request received
[2026-05-17 00:47:33] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-05-17 00:47:33] DOB verification blocked match=no
[2026-05-17 00:47:33] DOB verification active/general match=yes user_id=5 status=active
[2026-05-17 00:47:34] sendMessage response: {"ok":true,"result":{"message_id":9957,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778978854,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-17 00:47:59] BOT HIT webhook request received
[2026-05-17 00:47:59] sendMessage response: {"ok":true,"result":{"message_id":9959,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778978879,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-17 00:48:00] sendMessage response: {"ok":true,"result":{"message_id":9960,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778978880,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-17 00:48:34] BOT HIT webhook request received
[2026-05-17 00:48:35] sendMessage response: {"ok":true,"result":{"message_id":9962,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778978915,"text":"\ud83d\udce4 Upload Required Document\n\n\ud83d\ude98 Application Reference\nVF-260515-D49FE1A7\n\n\ud83c\udd94 Internal Application ID\nFNP-542078\n\n\ud83d\udcc4 Document Required\nCredit History\n\n\ud83d\udc64 Required For\nApplicant \u2014 ZSI Amazon Logistics LLC\n\n\ud83d\udcdd Instructions\nPlease upload the front side of your witness Mr. Faisal Hussain valid CNIC. Ensure all details are clearly visible and readable.\n\nPlease upload the requested document now.\n\nAccepted formats: image, PDF, or document file.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":32,"length":21,"type":"bold"},{"offset":77,"length":23,"type":"bold"},{"offset":116,"length":17,"type":"bold"},{"offset":153,"length":12,"type":"bold"},{"offset":207,"length":12,"type":"bold"}]}}
[2026-05-17 00:48:59] BOT HIT webhook request received
[2026-05-17 00:48:59] sendMessage response: {"ok":true,"result":{"message_id":9964,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778978939,"text":"\u26a0\ufe0f Invalid Upload\n\nPlease upload the requested document as an image, PDF, or document file.","entities":[{"offset":3,"length":14,"type":"bold"}]}}
[2026-05-17 00:49:02] BOT HIT webhook request received
[2026-05-17 00:49:02] sendMessage response: {"ok":true,"result":{"message_id":9966,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778978942,"text":"\u26a0\ufe0f Invalid Upload\n\nPlease upload the requested document as an image, PDF, or document file.","entities":[{"offset":3,"length":14,"type":"bold"}]}}
[2026-05-17 00:49:12] BOT HIT webhook request received
[2026-05-17 00:49:13] sendMessage response: {"ok":true,"result":{"message_id":9968,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778978952,"text":"\u26a0\ufe0f Invalid Upload\n\nPlease upload the requested document as an image, PDF, or document file.","entities":[{"offset":3,"length":14,"type":"bold"}]}}
[2026-05-17 00:49:18] BOT HIT webhook request received
[2026-05-17 00:49:19] sendMessage response: {"ok":true,"result":{"message_id":9970,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778978958,"text":"\u2705 Document Uploaded Successfully\n\nDear Valued Customer,\n\nYour requested Vehicle Finance document has been uploaded successfully.\n\n\ud83d\udcc4 Uploaded Document\nCredit History\n\nAll pending Vehicle Finance document requests have been completed.\n\nOur Vehicle Finance Department will review the submitted documents and contact you if further verification is required.","entities":[{"offset":2,"length":30,"type":"bold"},{"offset":133,"length":17,"type":"bold"}]}}
[2026-05-17 00:49:33] BOT HIT webhook request received
[2026-05-17 00:49:33] sendMessage response: {"ok":true,"result":{"message_id":9972,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778978973,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-17 00:49:35] BOT HIT webhook request received
[2026-05-17 00:49:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-17 00:49:36] sendMessage response: {"ok":true,"result":{"message_id":9973,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778978976,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-17 00:49:46] BOT HIT webhook request received
[2026-05-17 00:49:47] sendMessage response: {"ok":true,"result":{"message_id":9975,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778978987,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-17 00:49:50] BOT HIT webhook request received
[2026-05-17 00:49:50] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-05-17 00:49:50] DOB verification blocked match=no
[2026-05-17 00:49:50] DOB verification active/general match=yes user_id=5 status=active
[2026-05-17 00:49:51] sendMessage response: {"ok":true,"result":{"message_id":9977,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778978991,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-17 00:50:06] BOT HIT webhook request received
[2026-05-17 00:50:06] sendMessage response: {"ok":true,"result":{"message_id":9979,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778979006,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-17 00:50:07] sendMessage response: {"ok":true,"result":{"message_id":9980,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778979006,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-17 00:51:03] BOT HIT webhook request received
[2026-05-17 00:51:03] sendMessage response: {"ok":true,"result":{"message_id":9983,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778979063,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-17 00:51:05] BOT HIT webhook request received
[2026-05-17 00:51:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-17 00:51:06] sendMessage response: {"ok":true,"result":{"message_id":9984,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778979066,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-17 00:51:13] BOT HIT webhook request received
[2026-05-17 00:51:14] sendMessage response: {"ok":true,"result":{"message_id":9986,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778979074,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-17 00:51:20] BOT HIT webhook request received
[2026-05-17 00:51:20] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-05-17 00:51:20] DOB verification blocked match=no
[2026-05-17 00:51:20] DOB verification active/general match=yes user_id=5 status=active
[2026-05-17 00:51:20] sendMessage response: {"ok":true,"result":{"message_id":9988,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778979080,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-17 00:51:32] BOT HIT webhook request received
[2026-05-17 00:51:33] sendMessage response: {"ok":true,"result":{"message_id":9990,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778979093,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-17 00:51:33] sendMessage response: {"ok":true,"result":{"message_id":9991,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778979093,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}],[{"text":"\ud83d\udcc4 Vehicle Finance Required Documents","callback_data":"vf_required_documents"}]]}}}
[2026-05-17 00:51:35] BOT HIT webhook request received
[2026-05-17 00:51:36] sendMessage response: {"ok":true,"result":{"message_id":9992,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778979096,"text":"\ud83d\udcc4 Vehicle Finance Required Documents\n\nDear Valued Customer,\n\nOur Vehicle Finance Department has requested additional documents for your active application.\n\nPlease select a pending document request below and upload the requested document step by step.\n\nPending Documents: 1","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":273,"length":1,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce4 Credit History \u2014 Applicant","callback_data":"vf_doc_open_14"}]]}}}
[2026-05-17 00:51:38] BOT HIT webhook request received
[2026-05-17 00:51:39] sendMessage response: {"ok":true,"result":{"message_id":9993,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778979099,"text":"\ud83d\udce4 Upload Required Document\n\n\ud83d\ude98 Application Reference\nVF-260515-D49FE1A7\n\n\ud83c\udd94 Internal Application ID\nFNP-542078\n\n\ud83d\udcc4 Document Required\nCredit History\n\n\ud83d\udc64 Required For\nApplicant \u2014 ZSI Amazon Logistics LLC\n\n\ud83d\udcdd Instructions\nHdhdhddh\n\nPlease upload the requested document now.\n\nAccepted formats: image, PDF, or document file.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":32,"length":21,"type":"bold"},{"offset":77,"length":23,"type":"bold"},{"offset":116,"length":17,"type":"bold"},{"offset":153,"length":12,"type":"bold"},{"offset":207,"length":12,"type":"bold"}]}}
[2026-05-17 00:51:44] BOT HIT webhook request received
[2026-05-17 00:51:45] sendMessage response: {"ok":true,"result":{"message_id":9995,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1778979105,"text":"\u2705 Document Uploaded Successfully\n\nDear Valued Customer,\n\nYour requested Vehicle Finance document has been uploaded successfully.\n\n\ud83d\udcc4 Uploaded Document\nCredit History\n\nAll pending Vehicle Finance document requests have been completed.\n\nOur Vehicle Finance Department will review the submitted documents and contact you if further verification is required.","entities":[{"offset":2,"length":30,"type":"bold"},{"offset":133,"length":17,"type":"bold"}]}}
[2026-05-17 02:00:04] BOT HIT webhook request received
[2026-05-17 02:00:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-17 02:00:05] sendMessage response: {"ok":true,"result":{"message_id":9997,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778983205,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-17 02:11:53] BOT HIT webhook request received
[2026-05-17 02:11:53] sendMessage response: {"ok":true,"result":{"message_id":9999,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778983913,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-17 02:11:55] BOT HIT webhook request received
[2026-05-17 02:11:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-17 02:11:56] sendMessage response: {"ok":true,"result":{"message_id":10000,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778983915,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-17 02:12:08] BOT HIT webhook request received
[2026-05-17 02:12:09] sendMessage response: {"ok":true,"result":{"message_id":10002,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778983929,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-17 02:12:12] BOT HIT webhook request received
[2026-05-17 02:12:12] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-05-17 02:12:12] DOB verification blocked match=no
[2026-05-17 02:12:12] DOB verification active/general match=yes user_id=25 status=active
[2026-05-17 02:12:13] sendMessage response: {"ok":true,"result":{"message_id":10004,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778983933,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-17 02:12:39] BOT HIT webhook request received
[2026-05-17 02:12:59] sendMessage cURL error: Connection timed out after 20002 milliseconds
[2026-05-17 02:13:19] sendMessage cURL error: Connection timed out after 20002 milliseconds
[2026-05-17 02:14:37] BOT HIT webhook request received
[2026-05-17 02:14:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-17 02:14:38] sendMessage response: {"ok":true,"result":{"message_id":10006,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778984078,"text":"\ud83d\udce7 New Verification Code Sent\n\nA new one-time verification code has been sent to:\nm*******n@gmail.com\n\nPlease enter the latest 6-digit OTP code to continue.","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":82,"length":19,"type":"url"},{"offset":82,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-17 02:14:58] BOT HIT webhook request received
[2026-05-17 02:14:58] sendMessage response: {"ok":true,"result":{"message_id":10008,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778984098,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-17 02:14:59] sendMessage response: {"ok":true,"result":{"message_id":10009,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778984098,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}],[{"text":"\ud83d\udcc4 Vehicle Finance Required Documents","callback_data":"vf_required_documents"}]]}}}
[2026-05-17 02:15:10] BOT HIT webhook request received
[2026-05-17 02:15:11] sendMessage response: {"ok":true,"result":{"message_id":10010,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778984111,"text":"\ud83d\udcc4 Vehicle Finance Required Documents\n\nDear Valued Customer,\n\nOur Vehicle Finance Department has requested additional documents for your active application.\n\nPlease select a pending document request below and upload the requested document step by step.\n\nPending Documents: 4","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":273,"length":1,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce4 National Identity Card (CNIC) \u2013 Front \u2014 Witness #1","callback_data":"vf_doc_open_9"}],[{"text":"\ud83d\udce4 National Identity Card (CNIC) \u2013 Back \u2014 Witness #1","callback_data":"vf_doc_open_10"}],[{"text":"\ud83d\udce4 National Identity Card (CNIC) \u2013 Front \u2014 Witness #2","callback_data":"vf_doc_open_11"}],[{"text":"\ud83d\udce4 National Identity Card (CNIC) \u2013 Back \u2014 Applicant","callback_data":"vf_doc_open_12"}]]}}}
[2026-05-17 02:17:03] BOT HIT webhook request received
[2026-05-17 02:17:03] sendMessage response: {"ok":true,"result":{"message_id":10011,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778984223,"text":"\ud83d\udce4 Upload Required Document\n\n\ud83d\ude98 Application Reference\nVF-260516-A4A7A348\n\n\ud83c\udd94 Internal Application ID\nFNP-198973\n\n\ud83d\udcc4 Document Required\nNational Identity Card (CNIC) \u2013 Front\n\n\ud83d\udc64 Required For\nWitness #1 \u2014 Ghulam Hussain\n\n\ud83d\udcdd Instructions\nPlease upload the front side of your witness Mr. Ghulam Hussain valid CNIC. Ensure all details are clearly visible and readable.\n\nPlease upload the requested document now.\n\nAccepted formats: image, PDF, or document file.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":32,"length":21,"type":"bold"},{"offset":77,"length":23,"type":"bold"},{"offset":116,"length":17,"type":"bold"},{"offset":176,"length":12,"type":"bold"},{"offset":221,"length":12,"type":"bold"}]}}
[2026-05-17 02:17:26] BOT HIT webhook request received
[2026-05-17 02:17:27] sendMessage response: {"ok":true,"result":{"message_id":10013,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778984247,"text":"\u2705 Document Uploaded Successfully\n\nDear Valued Customer,\n\nYour requested Vehicle Finance document has been uploaded successfully.\n\n\ud83d\udcc4 Uploaded Document\nNational Identity Card (CNIC) \u2013 Front\n\nYou still have 3 pending document request(s). Please continue uploading the remaining documents.","entities":[{"offset":2,"length":30,"type":"bold"},{"offset":133,"length":17,"type":"bold"},{"offset":205,"length":1,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Continue Required Documents","callback_data":"vf_required_documents"}]]}}}
[2026-05-17 02:17:44] BOT HIT webhook request received
[2026-05-17 02:17:45] sendMessage response: {"ok":true,"result":{"message_id":10014,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778984264,"text":"\ud83d\udcc4 Vehicle Finance Required Documents\n\nDear Valued Customer,\n\nOur Vehicle Finance Department has requested additional documents for your active application.\n\nPlease select a pending document request below and upload the requested document step by step.\n\nPending Documents: 3","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":273,"length":1,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce4 National Identity Card (CNIC) \u2013 Back \u2014 Witness #1","callback_data":"vf_doc_open_10"}],[{"text":"\ud83d\udce4 National Identity Card (CNIC) \u2013 Front \u2014 Witness #2","callback_data":"vf_doc_open_11"}],[{"text":"\ud83d\udce4 National Identity Card (CNIC) \u2013 Back \u2014 Applicant","callback_data":"vf_doc_open_12"}]]}}}
[2026-05-17 02:17:47] BOT HIT webhook request received
[2026-05-17 02:17:48] sendMessage response: {"ok":true,"result":{"message_id":10015,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778984268,"text":"\ud83d\udce4 Upload Required Document\n\n\ud83d\ude98 Application Reference\nVF-260516-A4A7A348\n\n\ud83c\udd94 Internal Application ID\nFNP-198973\n\n\ud83d\udcc4 Document Required\nNational Identity Card (CNIC) \u2013 Back\n\n\ud83d\udc64 Required For\nWitness #1 \u2014 Ghulam Hussain\n\n\ud83d\udcdd Instructions\nPlease upload the back side of your witness Mr. Ghulam Hussain valid CNIC. Ensure all details are clearly visible and readable.\n\nPlease upload the requested document now.\n\nAccepted formats: image, PDF, or document file.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":32,"length":21,"type":"bold"},{"offset":77,"length":23,"type":"bold"},{"offset":116,"length":17,"type":"bold"},{"offset":175,"length":12,"type":"bold"},{"offset":220,"length":12,"type":"bold"}]}}
[2026-05-17 02:18:12] BOT HIT webhook request received
[2026-05-17 02:18:12] sendMessage response: {"ok":true,"result":{"message_id":10017,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778984292,"text":"\u2705 Document Uploaded Successfully\n\nDear Valued Customer,\n\nYour requested Vehicle Finance document has been uploaded successfully.\n\n\ud83d\udcc4 Uploaded Document\nNational Identity Card (CNIC) \u2013 Back\n\nYou still have 2 pending document request(s). Please continue uploading the remaining documents.","entities":[{"offset":2,"length":30,"type":"bold"},{"offset":133,"length":17,"type":"bold"},{"offset":204,"length":1,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Continue Required Documents","callback_data":"vf_required_documents"}]]}}}
[2026-05-17 02:18:16] BOT HIT webhook request received
[2026-05-17 02:18:17] sendMessage response: {"ok":true,"result":{"message_id":10018,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778984297,"text":"\ud83d\udcc4 Vehicle Finance Required Documents\n\nDear Valued Customer,\n\nOur Vehicle Finance Department has requested additional documents for your active application.\n\nPlease select a pending document request below and upload the requested document step by step.\n\nPending Documents: 2","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":273,"length":1,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce4 National Identity Card (CNIC) \u2013 Front \u2014 Witness #2","callback_data":"vf_doc_open_11"}],[{"text":"\ud83d\udce4 National Identity Card (CNIC) \u2013 Back \u2014 Applicant","callback_data":"vf_doc_open_12"}]]}}}
[2026-05-17 02:19:49] BOT HIT webhook request received
[2026-05-17 02:19:50] sendMessage response: {"ok":true,"result":{"message_id":10019,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778984390,"text":"\ud83d\udce4 Upload Required Document\n\n\ud83d\ude98 Application Reference\nVF-260516-A4A7A348\n\n\ud83c\udd94 Internal Application ID\nFNP-198973\n\n\ud83d\udcc4 Document Required\nNational Identity Card (CNIC) \u2013 Front\n\n\ud83d\udc64 Required For\nWitness #2 \u2014 Faisal Hussain\n\n\ud83d\udcdd Instructions\nPlease upload the front side of your witness Mr. Faisal Hussain valid CNIC. Ensure all details are clearly visible and readable.\n\nPlease upload the requested document now.\n\nAccepted formats: image, PDF, or document file.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":32,"length":21,"type":"bold"},{"offset":77,"length":23,"type":"bold"},{"offset":116,"length":17,"type":"bold"},{"offset":176,"length":12,"type":"bold"},{"offset":221,"length":12,"type":"bold"}]}}
[2026-05-17 02:20:06] BOT HIT webhook request received
[2026-05-17 02:20:07] sendMessage response: {"ok":true,"result":{"message_id":10021,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778984407,"text":"\u2705 Document Uploaded Successfully\n\nDear Valued Customer,\n\nYour requested Vehicle Finance document has been uploaded successfully.\n\n\ud83d\udcc4 Uploaded Document\nNational Identity Card (CNIC) \u2013 Front\n\nYou still have 1 pending document request(s). Please continue uploading the remaining documents.","entities":[{"offset":2,"length":30,"type":"bold"},{"offset":133,"length":17,"type":"bold"},{"offset":205,"length":1,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Continue Required Documents","callback_data":"vf_required_documents"}]]}}}
[2026-05-17 02:20:49] BOT HIT webhook request received
[2026-05-17 02:20:50] sendMessage response: {"ok":true,"result":{"message_id":10022,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778984449,"text":"\ud83d\udcc4 Vehicle Finance Required Documents\n\nDear Valued Customer,\n\nOur Vehicle Finance Department has requested additional documents for your active application.\n\nPlease select a pending document request below and upload the requested document step by step.\n\nPending Documents: 1","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":273,"length":1,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce4 National Identity Card (CNIC) \u2013 Back \u2014 Applicant","callback_data":"vf_doc_open_12"}]]}}}
[2026-05-17 02:20:55] BOT HIT webhook request received
[2026-05-17 02:20:55] sendMessage response: {"ok":true,"result":{"message_id":10023,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778984455,"text":"\ud83d\udce4 Upload Required Document\n\n\ud83d\ude98 Application Reference\nVF-260516-A4A7A348\n\n\ud83c\udd94 Internal Application ID\nFNP-198973\n\n\ud83d\udcc4 Document Required\nNational Identity Card (CNIC) \u2013 Back\n\n\ud83d\udc64 Required For\nApplicant \u2014 Sadaf Hussain\n\n\ud83d\udcdd Instructions\nPlease upload the back side of your witness Mr. Faisal Hussain valid CNIC. Ensure all details are clearly visible and readable.\n\nPlease upload the requested document now.\n\nAccepted formats: image, PDF, or document file.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":32,"length":21,"type":"bold"},{"offset":77,"length":23,"type":"bold"},{"offset":116,"length":17,"type":"bold"},{"offset":175,"length":12,"type":"bold"},{"offset":218,"length":12,"type":"bold"}]}}
[2026-05-17 02:22:47] BOT HIT webhook request received
[2026-05-17 02:22:47] sendMessage response: {"ok":true,"result":{"message_id":10025,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778984567,"text":"\u2705 Document Uploaded Successfully\n\nDear Valued Customer,\n\nYour requested Vehicle Finance document has been uploaded successfully.\n\n\ud83d\udcc4 Uploaded Document\nNational Identity Card (CNIC) \u2013 Back\n\nAll pending Vehicle Finance document requests have been completed.\n\nOur Vehicle Finance Department will review the submitted documents and contact you if further verification is required.","entities":[{"offset":2,"length":30,"type":"bold"},{"offset":133,"length":17,"type":"bold"}]}}
[2026-05-17 02:24:06] BOT HIT webhook request received
[2026-05-17 02:24:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-17 02:24:07] sendMessage response: {"ok":true,"result":{"message_id":10026,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778984647,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-05-17 06:21:16] BOT HIT webhook request received
[2026-05-17 06:21:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-17 06:21:17] sendMessage response: {"ok":true,"result":{"message_id":10030,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1778998877,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-17 10:30:51] BOT HIT webhook request received
[2026-05-17 10:30:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-17 10:30:52] sendMessage response: {"ok":true,"result":{"message_id":10032,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779013853,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-17 16:11:17] BOT HIT webhook request received
[2026-05-17 16:11:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-17 16:11:17] sendMessage response: {"ok":true,"result":{"message_id":10034,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779034277,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-18 04:44:57] BOT HIT webhook request received
[2026-05-18 04:44:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-18 04:44:58] sendMessage response: {"ok":true,"result":{"message_id":10036,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779079498,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-18 05:28:12] BOT HIT webhook request received
[2026-05-18 05:28:12] sendMessage response: {"ok":true,"result":{"message_id":10039,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779082092,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-18 05:28:14] BOT HIT webhook request received
[2026-05-18 05:28:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-18 05:28:15] sendMessage response: {"ok":true,"result":{"message_id":10040,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779082095,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-18 05:28:24] BOT HIT webhook request received
[2026-05-18 05:28:25] sendMessage response: {"ok":true,"result":{"message_id":10042,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779082105,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-18 05:28:28] BOT HIT webhook request received
[2026-05-18 05:28:28] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-05-18 05:28:28] DOB verification blocked match=no
[2026-05-18 05:28:28] DOB verification active/general match=yes user_id=25 status=active
[2026-05-18 05:28:29] sendMessage response: {"ok":true,"result":{"message_id":10044,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779082109,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-18 05:28:59] BOT HIT webhook request received
[2026-05-18 05:29:00] sendMessage response: {"ok":true,"result":{"message_id":10046,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779082140,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-18 05:29:00] sendMessage response: {"ok":true,"result":{"message_id":10047,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779082140,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}],[{"text":"\ud83d\udcc4 Vehicle Finance Required Documents","callback_data":"vf_required_documents"}]]}}}
[2026-05-18 05:29:37] BOT HIT webhook request received
[2026-05-18 05:29:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-18 05:29:38] sendMessage response: {"ok":true,"result":{"message_id":10048,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779082178,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nYou currently have an active direct communication from an authorised FinoviaPay officer.\n\nReference\nFP-DM-000010\n\nDepartment\nAccounts & Customer Representative\n\nOfficer\nHabib Rajput\n\nTicket ID\nVF-260516-A4A7A348\n\nStatus\nOpen\n\nLast Update\n18 May 2026 01:24\n\nYou may review the conversation history or send your secure reply using the options below.","entities":[{"offset":3,"length":38,"type":"bold"},{"offset":133,"length":9,"type":"bold"},{"offset":157,"length":10,"type":"bold"},{"offset":204,"length":7,"type":"bold"},{"offset":226,"length":9,"type":"bold"},{"offset":256,"length":6,"type":"bold"},{"offset":269,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-05-18 05:29:49] BOT HIT webhook request received
[2026-05-18 05:29:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-18 05:29:51] sendMessage response: {"ok":true,"result":{"message_id":10049,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779082190,"text":"\ud83d\udcc4 Active Direct Communication\n\nReference: FP-DM-000010\nDepartment: Accounts & Customer Representative\nOfficer: Habib Rajput\nTicket ID: VF-260516-A4A7A348\n\nRecent Messages\n\n\u2022 Officer \u2014 16 May 2026 10:32\nDear Valued Customer,\n\nMy name is Habib Rajput, and my Officer ID is FNP-HB-U03638. I am contacting you from the FinoviaPay Accounts & Customer Representative Department regarding your Vehicle Finance Application.\n\nWe would like to inform you that your application has been successfully received under the following reference details:\n\nApplication Reference: VF-260516-A4A7A348\nVehicle: Honda City i-VTEC\n\nKindly confirm which Honda City i-VTEC Variant you would like to apply for so we may proceed with the next verification and processing stage of your finance application.\n\nAvailable variants may include:\n\u2022 Honda City 1.2L M/T\n\u2022 Honda City 1.2L CVT\n\u2022 Honda City Aspire 1.5L CVT\n\u2022 Honda City Aspire 1.5L M/T\n\nPlease reply with your selected variant name.\n\nKind regards,\nHabib Rajput\nAccounts & Customer Representative Department\nFinoviaPay\nOfficer ID: FNP-HB-U03638\n\n\u2022 You \u2014 16 May 2026 11:05\n1.2L CVT\n\n\u2022 Officer \u2014 17 May 2026 01:27\nDear Valued Customer,\n\nMy name is Daniel Carter, and my Officer ID is FNP-DC-78421. I am contacting you from the FinoviaPay Accounts & Customer Representative Department regarding your ongoing vehicle finance application verification process.\n\nTo proceed with the next stage of your application assessment, we kindly request you to provide the following documents:\n\n\u2022 Your personal Credit Score & Credit History Certificate\n\u2022 Credit Score & Credit History Certificates of both witnesses\n\nPlease note that these certificates can be easily downloaded through the official TASDEEQ App.\n\nThese documents are required as part of our internal financial risk assessment, credit evaluation, and compliance verification procedures before final approval of the vehicle finance application.\n\nKindly ensure that all certificates are clear, complete, and recently generated before submission to avoid any delay in the verification process.\n\nOnce the required documents are submitted successfully, our verification team will continue the application review and update you regarding the next process stage.\n\nWe appreciate your cooperation and thank you for choosing FinoviaPay.\n\nKind regards,\nDaniel Carter\nAccounts & Customer Representative Department\nFinoviaPay\nOfficer ID: FNP-DC-78421\n\n\u2022 Officer \u2014 18 May 2026 01:24\nDear Valued Customer,\n\nMy name is Habib Rajput, and my Officer ID is FNP-HB-U03638. I am contacting you from the FinoviaPay Accounts & Customer Representative Department.\n\nWe would like to inform you that the current market rate of the Honda City 1.2LS is approximately PKR 4,937,000 as of Monday, 18 May 2026.\n\nKindly confirm your preferred finance tenure so that we may proceed with the installment plan calculation and prepare your vehicle finance quotation accordingly.\n\nAvailable financing tenure options:\n\n\u2022 12 Months\n\u2022 24 Months\n\u2022 36 Months\n\u2022 48 Months\n\u2022 60 Months\n\nOnce you confirm the desired repayment period, our Finance Department will provide you with the estimated monthly installment details, estimated down payment, and financing breakdown.\n\nKind regards,\nHabib Rajput\nAccounts & Customer Representative Department\nFinoviaPay\nOfficer ID: FNP-HB-U03638","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":32,"length":10,"type":"bold"},{"offset":56,"length":11,"type":"bold"},{"offset":103,"length":8,"type":"bold"},{"offset":125,"length":10,"type":"bold"},{"offset":156,"length":15,"type":"bold"},{"offset":175,"length":7,"type":"bold"},{"offset":1075,"length":3,"type":"bold"},{"offset":1111,"length":7,"type":"bold"},{"offset":2416,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-05-18 06:01:04] BOT HIT webhook request received
[2026-05-18 06:01:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-18 06:01:05] sendMessage response: {"ok":true,"result":{"message_id":10050,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779084065,"text":"\u2709\ufe0f Reply to FinoviaPay Officer\n\nPlease type your message below. Your reply will be securely delivered to the assigned FinoviaPay department.\n\nReference: FP-DM-000010","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":142,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-05-18 06:01:35] BOT HIT webhook request received
[2026-05-18 06:01:35] sendMessage response: {"ok":true,"result":{"message_id":10052,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779084095,"text":"\u2705 Secure Reply Sent\n\nYour message has been securely delivered to the assigned FinoviaPay officer.\n\nYou may return to the direct communication section at any time to review this conversation.","entities":[{"offset":2,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-05-18 06:01:43] BOT HIT webhook request received
[2026-05-18 06:01:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-18 06:01:44] sendMessage response: {"ok":true,"result":{"message_id":10053,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779084104,"text":"\ud83d\udcc4 Active Direct Communication\n\nReference: FP-DM-000010\nDepartment: Accounts & Customer Representative\nOfficer: Habib Rajput\nTicket ID: VF-260516-A4A7A348\n\nRecent Messages\n\n\u2022 Officer \u2014 16 May 2026 10:32\nDear Valued Customer,\n\nMy name is Habib Rajput, and my Officer ID is FNP-HB-U03638. I am contacting you from the FinoviaPay Accounts & Customer Representative Department regarding your Vehicle Finance Application.\n\nWe would like to inform you that your application has been successfully received under the following reference details:\n\nApplication Reference: VF-260516-A4A7A348\nVehicle: Honda City i-VTEC\n\nKindly confirm which Honda City i-VTEC Variant you would like to apply for so we may proceed with the next verification and processing stage of your finance application.\n\nAvailable variants may include:\n\u2022 Honda City 1.2L M/T\n\u2022 Honda City 1.2L CVT\n\u2022 Honda City Aspire 1.5L CVT\n\u2022 Honda City Aspire 1.5L M/T\n\nPlease reply with your selected variant name.\n\nKind regards,\nHabib Rajput\nAccounts & Customer Representative Department\nFinoviaPay\nOfficer ID: FNP-HB-U03638\n\n\u2022 You \u2014 16 May 2026 11:05\n1.2L CVT\n\n\u2022 Officer \u2014 17 May 2026 01:27\nDear Valued Customer,\n\nMy name is Daniel Carter, and my Officer ID is FNP-DC-78421. I am contacting you from the FinoviaPay Accounts & Customer Representative Department regarding your ongoing vehicle finance application verification process.\n\nTo proceed with the next stage of your application assessment, we kindly request you to provide the following documents:\n\n\u2022 Your personal Credit Score & Credit History Certificate\n\u2022 Credit Score & Credit History Certificates of both witnesses\n\nPlease note that these certificates can be easily downloaded through the official TASDEEQ App.\n\nThese documents are required as part of our internal financial risk assessment, credit evaluation, and compliance verification procedures before final approval of the vehicle finance application.\n\nKindly ensure that all certificates are clear, complete, and recently generated before submission to avoid any delay in the verification process.\n\nOnce the required documents are submitted successfully, our verification team will continue the application review and update you regarding the next process stage.\n\nWe appreciate your cooperation and thank you for choosing FinoviaPay.\n\nKind regards,\nDaniel Carter\nAccounts & Customer Representative Department\nFinoviaPay\nOfficer ID: FNP-DC-78421\n\n\u2022 Officer \u2014 18 May 2026 01:24\nDear Valued Customer,\n\nMy name is Habib Rajput, and my Officer ID is FNP-HB-U03638. I am contacting you from the FinoviaPay Accounts & Customer Representative Department.\n\nWe would like to inform you that the current market rate of the Honda City 1.2LS is approximately PKR 4,937,000 as of Monday, 18 May 2026.\n\nKindly confirm your preferred finance tenure so that we may proceed with the installment plan calculation and prepare your vehicle finance quotation accordingly.\n\nAvailable financing tenure options:\n\n\u2022 12 Months\n\u2022 24 Months\n\u2022 36 Months\n\u2022 48 Months\n\u2022 60 Months\n\nOnce you confirm the desired repayment period, our Finance Department will provide you with the estimated monthly installment details, estimated down payment, and financing breakdown.\n\nKind regards,\nHabib Rajput\nAccounts & Customer Representative Department\nFinoviaPay\nOfficer ID: FNP-HB-U03638\n\n\u2022 You \u2014 18 May 2026 02:01\nAll charts send krden","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":32,"length":10,"type":"bold"},{"offset":56,"length":11,"type":"bold"},{"offset":103,"length":8,"type":"bold"},{"offset":125,"length":10,"type":"bold"},{"offset":156,"length":15,"type":"bold"},{"offset":175,"length":7,"type":"bold"},{"offset":1075,"length":3,"type":"bold"},{"offset":1111,"length":7,"type":"bold"},{"offset":2416,"length":7,"type":"bold"},{"offset":3315,"length":3,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-05-18 06:10:42] BOT HIT webhook request received
[2026-05-18 06:10:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-18 06:10:43] sendMessage response: {"ok":true,"result":{"message_id":10056,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779084643,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-18 07:06:13] BOT HIT webhook request received
[2026-05-18 07:06:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-18 07:06:14] sendMessage response: {"ok":true,"result":{"message_id":10058,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779087973,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-18 07:06:31] BOT HIT webhook request received
[2026-05-18 07:06:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-18 07:06:32] sendMessage response: {"ok":true,"result":{"message_id":10059,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779087992,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nYou currently have an active direct communication from an authorised FinoviaPay officer.\n\nReference\nFP-DM-000010\n\nDepartment\nAccounts & Customer Representative\n\nOfficer\nHabib Rajput\n\nTicket ID\nVF-260516-A4A7A348\n\nStatus\nOpen\n\nLast Update\n18 May 2026 02:07\n\nYou may review the conversation history or send your secure reply using the options below.","entities":[{"offset":3,"length":38,"type":"bold"},{"offset":133,"length":9,"type":"bold"},{"offset":157,"length":10,"type":"bold"},{"offset":204,"length":7,"type":"bold"},{"offset":226,"length":9,"type":"bold"},{"offset":256,"length":6,"type":"bold"},{"offset":269,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-05-18 07:06:49] BOT HIT webhook request received
[2026-05-18 07:06:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-18 07:06:50] sendMessage response: {"ok":true,"result":{"message_id":10060,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779088010,"text":"\ud83d\udcc4 Active Direct Communication\n\nReference: FP-DM-000010\nDepartment: Accounts & Customer Representative\nOfficer: Habib Rajput\nTicket ID: VF-260516-A4A7A348\n\nRecent Messages\n\n\u2022 Officer \u2014 16 May 2026 10:32\nDear Valued Customer,\n\nMy name is Habib Rajput, and my Officer ID is FNP-HB-U03638. I am contacting you from the FinoviaPay Accounts & Customer Representative Department regarding your Vehicle Finance Application.\n\nWe would like to inform you that your application has been successfully received under the following reference details:\n\nApplication Reference: VF-260516-A4A7A348\nVehicle: Honda City i-VTEC\n\nKindly confirm which Honda City i-VTEC Variant you would like to apply for so we may proceed with the next verification and processing stage of your finance application.\n\nAvailable variants may include:\n\u2022 Honda City 1.2L M/T\n\u2022 Honda City 1.2L CVT\n\u2022 Honda City Aspire 1.5L CVT\n\u2022 Honda City Aspire 1.5L M/T\n\nPlease reply with your selected variant name.\n\nKind regards,\nHabib Rajput\nAccounts & Customer Representative Department\nFinoviaPay\nOfficer ID: FNP-HB-U03638\n\n\u2022 You \u2014 16 May 2026 11:05\n1.2L CVT\n\n\u2022 Officer \u2014 17 May 2026 01:27\nDear Valued Customer,\n\nMy name is Daniel Carter, and my Officer ID is FNP-DC-78421. I am contacting you from the FinoviaPay Accounts & Customer Representative Department regarding your ongoing vehicle finance application verification process.\n\nTo proceed with the next stage of your application assessment, we kindly request you to provide the following documents:\n\n\u2022 Your personal Credit Score & Credit History Certificate\n\u2022 Credit Score & Credit History Certificates of both witnesses\n\nPlease note that these certificates can be easily downloaded through the official TASDEEQ App.\n\nThese documents are required as part of our internal financial risk assessment, credit evaluation, and compliance verification procedures before final approval of the vehicle finance application.\n\nKindly ensure that all certificates are clear, complete, and recently generated before submission to avoid any delay in the verification process.\n\nOnce the required documents are submitted successfully, our verification team will continue the application review and update you regarding the next process stage.\n\nWe appreciate your cooperation and thank you for choosing FinoviaPay.\n\nKind regards,\nDaniel Carter\nAccounts & Customer Representative Department\nFinoviaPay\nOfficer ID: FNP-DC-78421\n\n\u2022 Officer \u2014 18 May 2026 01:24\nDear Valued Customer,\n\nMy name is Habib Rajput, and my Officer ID is FNP-HB-U03638. I am contacting you from the FinoviaPay Accounts & Customer Representative Department.\n\nWe would like to inform you that the current market rate of the Honda City 1.2LS is approximately PKR 4,937,000 as of Monday, 18 May 2026.\n\nKindly confirm your preferred finance tenure so that we may proceed with the installment plan calculation and prepare your vehicle finance quotation accordingly.\n\nAvailable financing tenure options:\n\n\u2022 12 Months\n\u2022 24 Months\n\u2022 36 Months\n\u2022 48 Months\n\u2022 60 Months\n\nOnce you confirm the desired repayment period, our Finance Department will provide you with the estimated monthly installment details, estimated down payment, and financing breakdown.\n\nKind regards,\nHabib Rajput\nAccounts & Customer Representative Department\nFinoviaPay\nOfficer ID: FNP-HB-U03638\n\n\u2022 You \u2014 18 May 2026 02:01\nAll charts send krden\n\n\u2022 Officer \u2014 18 May 2026 02:07\nThank you for your confirmation.\nAs per your request, your HONDA CITY 1.2LS finance installment plan notification has been successfully prepared and shared with you. \ud83d\ude98\n\nApplication Reference: VF-260516-A4A7A348\nInternal Application ID: FNP-198973\n\nFinoviaPay Accounts & Customer Representative Department","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":32,"length":10,"type":"bold"},{"offset":56,"length":11,"type":"bold"},{"offset":103,"length":8,"type":"bold"},{"offset":125,"length":10,"type":"bold"},{"offset":156,"length":15,"type":"bold"},{"offset":175,"length":7,"type":"bold"},{"offset":1075,"length":3,"type":"bold"},{"offset":1111,"length":7,"type":"bold"},{"offset":2416,"length":7,"type":"bold"},{"offset":3315,"length":3,"type":"bold"},{"offset":3364,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-05-18 07:07:03] BOT HIT webhook request received
[2026-05-18 07:07:11] BOT HIT webhook request received
[2026-05-18 07:07:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-18 07:07:12] sendMessage response: {"ok":true,"result":{"message_id":10062,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779088032,"text":"\u2709\ufe0f Reply to FinoviaPay Officer\n\nPlease type your message below. Your reply will be securely delivered to the assigned FinoviaPay department.\n\nReference: FP-DM-000010","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":142,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-05-18 07:07:17] BOT HIT webhook request received
[2026-05-18 07:07:18] sendMessage response: {"ok":true,"result":{"message_id":10064,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779088038,"text":"\u2705 Secure Reply Sent\n\nYour message has been securely delivered to the assigned FinoviaPay officer.\n\nYou may return to the direct communication section at any time to review this conversation.","entities":[{"offset":2,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-05-18 09:13:54] BOT HIT webhook request received
[2026-05-18 09:13:55] sendMessage response: {"ok":true,"result":{"message_id":10067,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1779095635,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-18 09:14:00] BOT HIT webhook request received
[2026-05-18 09:14:00] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-18 09:14:01] sendMessage response: {"ok":true,"result":{"message_id":10068,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1779095641,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-18 09:14:14] BOT HIT webhook request received
[2026-05-18 09:14:14] sendMessage response: {"ok":true,"result":{"message_id":10070,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1779095654,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-18 09:14:26] BOT HIT webhook request received
[2026-05-18 09:14:26] DOB verification full matches=[{"id":"27","name":"Abdul Hanan","mobile":"+923211293973","dob":"2003-12-03","status":"active","block_reason_category":"none","account_number":"ES5838275311756567373229"}]
[2026-05-18 09:14:26] DOB verification blocked match=no
[2026-05-18 09:14:26] DOB verification active/general match=yes user_id=27 status=active
[2026-05-18 09:14:27] sendMessage response: {"ok":true,"result":{"message_id":10072,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1779095667,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-18 09:14:47] BOT HIT webhook request received
[2026-05-18 09:14:47] sendMessage response: {"ok":true,"result":{"message_id":10074,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1779095687,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-18 09:14:48] sendMessage response: {"ok":true,"result":{"message_id":10075,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1779095687,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nAbdul Hanan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES5838275311756567373229\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":199,"length":19,"type":"bold"},{"offset":244,"length":14,"type":"bold"},{"offset":259,"length":26,"type":"url"},{"offset":291,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-18 09:15:07] BOT HIT webhook request received
[2026-05-18 09:15:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-18 09:15:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-18 09:15:08] sendMessage response: {"ok":true,"result":{"message_id":10076,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1779095708,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to your secure card services center. From here you can manage FinoviaPay physical and virtual card products through a protected banking menu.\n\nPlease select Card Management to continue.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":194,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Card Management","callback_data":"ticket_card_type_management"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-18 09:15:20] BOT HIT webhook request received
[2026-05-18 09:15:20] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-18 09:15:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-18 09:15:21] sendMessage response: {"ok":true,"result":{"message_id":10077,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1779095721,"text":"\ud83c\udfe6 FinoviaPay Card Management\n\nManage your FinoviaPay cards from one secure place. You may review physical card services or continue to the virtual card banking panel.\n\nPlease select the card product you would like to manage.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83d\udcbb Virtual Card","callback_data":"ticket_card_type_virtual_menu"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-05-18 09:15:26] BOT HIT webhook request received
[2026-05-18 09:15:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-18 09:15:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-18 09:15:27] sendMessage response: {"ok":true,"result":{"message_id":10078,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1779095727,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate, review and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou can generate a new virtual card, check your current card profile, review available limits, view transaction history, freeze or unfreeze the card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-05-18 09:15:31] BOT HIT webhook request received
[2026-05-18 09:15:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-18 09:15:32] sendMessage response: {"ok":true,"result":{"message_id":10079,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1779095732,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou may request a new virtual card, review your current card, check available limits, view transaction history, freeze/unfreeze your card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-05-18 09:15:45] BOT HIT webhook request received
[2026-05-18 09:15:46] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-18 09:15:46] sendMessage response: {"ok":true,"result":{"message_id":10080,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1779095746,"text":"\u2795 Create a New Virtual Card\n\nFinoviaPay virtual cards are issued through a secure Card Operations review process.\n\nBefore you continue\n\u2022 A valid European mobile number is required for secure 3D verification.\n\u2022 Your request may be reviewed by the Card Operations Department.\n\u2022 Card limits and availability are assigned after approval.\n\u2022 You must use the card only for lawful, verified, and approved online payments.\n\nTap Continue to start your virtual card request.","entities":[{"offset":2,"length":25,"type":"bold"},{"offset":115,"length":19,"type":"bold"},{"offset":420,"length":8,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Continue","callback_data":"virtual_card_create_start"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-05-18 09:15:49] BOT HIT webhook request received
[2026-05-18 09:15:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-18 09:15:50] sendMessage response: {"ok":true,"result":{"message_id":10081,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1779095750,"text":"\ud83d\udcf2 European Mobile Number Required\n\nPlease enter your European mobile number for secure 3D verification SMS authentication.\n\nRequired format\n+34XXXXXXXXX\n\nYour number must include the full international country code.","entities":[{"offset":3,"length":31,"type":"bold"},{"offset":125,"length":15,"type":"bold"}]}}
[2026-05-18 09:18:01] BOT HIT webhook request received
[2026-05-18 09:18:02] sendMessage response: {"ok":true,"result":{"message_id":10083,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1779095882,"text":"\u2705 European Mobile Number Confirmed\n\n\ud83d\udcca Expected Weekly Card Usage\n\nHow many times do you expect to use your virtual card per week?\n\nExample: 3 to 5 times per week","entities":[{"offset":2,"length":32,"type":"bold"},{"offset":39,"length":26,"type":"bold"},{"offset":141,"length":21,"type":"bold"}]}}
[2026-05-18 09:18:51] BOT HIT webhook request received
[2026-05-18 09:18:51] sendMessage response: {"ok":true,"result":{"message_id":10085,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1779095931,"text":"\ud83d\udcb6 Expected Average Transaction Amount\n\nPlease enter the average amount you expect to spend per transaction.\n\nExample: EUR 25 or \u20ac50","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":119,"length":6,"type":"bold"},{"offset":129,"length":3,"type":"bold"}]}}
[2026-05-18 09:19:42] BOT HIT webhook request received
[2026-05-18 09:19:43] sendMessage response: {"ok":true,"result":{"message_id":10087,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1779095983,"text":"\ud83c\udf0d Expected Usage Region\n\nPlease select the main region where you expect to use your FinoviaPay Virtual Card.\n\nThis helps Card Operations review your request correctly.","entities":[{"offset":3,"length":21,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf0f Asia","callback_data":"vc_region_asia"}],[{"text":"\ud83c\uddea\ud83c\uddfa Europe","callback_data":"vc_region_europe"}],[{"text":"\ud83c\udf0e America","callback_data":"vc_region_america"}],[{"text":"\ud83c\udf10 Other","callback_data":"vc_region_other"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-05-18 09:19:49] BOT HIT webhook request received
[2026-05-18 09:19:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-18 09:19:50] sendMessage response: {"ok":true,"result":{"message_id":10088,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1779095990,"text":"\ud83d\udcb1 Local Currency Selection\n\nPlease select the main currency you expect to use for your virtual card transactions.\n\nIf your currency is not listed, select Others and type the currency name or code.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":155,"length":6,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\uddf5\ud83c\uddf0 RS / PKR","callback_data":"vc_currency_pkr"}],[{"text":"\ud83c\uddea\ud83c\uddfa EURO / EUR","callback_data":"vc_currency_eur"}],[{"text":"\ud83c\uddfa\ud83c\uddf8 DOLLAR / USD","callback_data":"vc_currency_usd"}],[{"text":"\ud83c\udde8\ud83c\udde6 CANADIAN DOLLAR / CAD","callback_data":"vc_currency_cad"}],[{"text":"\ud83c\udf10 OTHERS","callback_data":"vc_currency_other"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-05-18 09:20:01] BOT HIT webhook request received
[2026-05-18 09:20:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-18 09:20:01] sendMessage response: {"ok":true,"result":{"message_id":10089,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1779096001,"text":"\u23f3 FinoviaPay Virtual Card Request\n\nDear Valued Customer,\n\nYour request for a new Virtual Card is currently under review by our Card Operations Department.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\ud83d\udccc Request Status: Pending Approval\n\ud83d\udd10 Reference ID: FNP-VC-260425-AZU9HGZT\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nOur team is carefully reviewing your request to ensure compliance with security and usage policies.\n\n\u23f1 Estimated Processing Time:\nWithin 24 to 48 hours\n\n\u26a0\ufe0f Important:\n\u2022 You cannot submit another request while this one is under review\n\u2022 You will be notified instantly once your card is approved\n\nIf you need assistance, please contact our support team.\n\nThank you for choosing FinoviaPay.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nFinoviaPay Card Operations\nWorldwide Digital Banking","entities":[{"offset":2,"length":31,"type":"bold"},{"offset":183,"length":15,"type":"bold"},{"offset":219,"length":13,"type":"bold"},{"offset":384,"length":26,"type":"bold"},{"offset":437,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee0 Manage My Card","callback_data":"virtual_card_manage_current"}],[{"text":"\ud83d\udce9 Contact Support","callback_data":"virtual_card_support"}],[{"text":"\ud83d\udd19 Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-05-18 10:38:10] BOT HIT webhook request received
[2026-05-18 10:38:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-18 10:38:11] sendMessage response: {"ok":true,"result":{"message_id":10090,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779100692,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nYou currently have an active direct communication from an authorised FinoviaPay officer.\n\nReference\nFP-DM-000010\n\nDepartment\nAccounts & Customer Representative\n\nOfficer\nHabib Rajput\n\nTicket ID\nVF-260516-A4A7A348\n\nStatus\nOpen\n\nLast Update\n18 May 2026 03:51\n\nYou may review the conversation history or send your secure reply using the options below.","entities":[{"offset":3,"length":38,"type":"bold"},{"offset":133,"length":9,"type":"bold"},{"offset":157,"length":10,"type":"bold"},{"offset":204,"length":7,"type":"bold"},{"offset":226,"length":9,"type":"bold"},{"offset":256,"length":6,"type":"bold"},{"offset":269,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-05-18 10:38:17] BOT HIT webhook request received
[2026-05-18 10:38:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-18 10:38:18] sendMessage response: {"ok":true,"result":{"message_id":10091,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779100698,"text":"\ud83d\udcc4 Active Direct Communication\n\nReference: FP-DM-000010\nDepartment: Accounts & Customer Representative\nOfficer: Habib Rajput\nTicket ID: VF-260516-A4A7A348\n\nRecent Messages\n\n\u2022 Officer \u2014 16 May 2026 10:32\nDear Valued Customer,\n\nMy name is Habib Rajput, and my Officer ID is FNP-HB-U03638. I am contacting you from the FinoviaPay Accounts & Customer Representative Department regarding your Vehicle Finance Application.\n\nWe would like to inform you that your application has been successfully received under the following reference details:\n\nApplication Reference: VF-260516-A4A7A348\nVehicle: Honda City i-VTEC\n\nKindly confirm which Honda City i-VTEC Variant you would like to apply for so we may proceed with the next verification and processing stage of your finance application.\n\nAvailable variants may include:\n\u2022 Honda City 1.2L M/T\n\u2022 Honda City 1.2L CVT\n\u2022 Honda City Aspire 1.5L CVT\n\u2022 Honda City Aspire 1.5L M/T\n\nPlease reply with your selected variant name.\n\nKind regards,\nHabib Rajput\nAccounts & Customer Representative Department\nFinoviaPay\nOfficer ID: FNP-HB-U03638\n\n\u2022 You \u2014 16 May 2026 11:05\n1.2L CVT\n\n\u2022 Officer \u2014 17 May 2026 01:27\nDear Valued Customer,\n\nMy name is Daniel Carter, and my Officer ID is FNP-DC-78421. I am contacting you from the FinoviaPay Accounts & Customer Representative Department regarding your ongoing vehicle finance application verification process.\n\nTo proceed with the next stage of your application assessment, we kindly request you to provide the following documents:\n\n\u2022 Your personal Credit Score & Credit History Certificate\n\u2022 Credit Score & Credit History Certificates of both witnesses\n\nPlease note that these certificates can be easily downloaded through the official TASDEEQ App.\n\nThese documents are required as part of our internal financial risk assessment, credit evaluation, and compliance verification procedures before final approval of the vehicle finance application.\n\nKindly ensure that all certificates are clear, complete, and recently generated before submission to avoid any delay in the verification process.\n\nOnce the required documents are submitted successfully, our verification team will continue the application review and update you regarding the next process stage.\n\nWe appreciate your cooperation and thank you for choosing FinoviaPay.\n\nKind regards,\nDaniel Carter\nAccounts & Customer Representative Department\nFinoviaPay\nOfficer ID: FNP-DC-78421\n\n\u2022 Officer \u2014 18 May 2026 01:24\nDear Valued Customer,\n\nMy name is Habib Rajput, and my Officer ID is FNP-HB-U03638. I am contacting you from the FinoviaPay Accounts & Customer Representative Department.\n\nWe would like to inform you that the current market rate of the Honda City 1.2LS is approximately PKR 4,937,000 as of Monday, 18 May 2026.\n\nKindly confirm your preferred finance tenure so that we may proceed with the installment plan calculation and prepare your vehicle finance quotation accordingly.\n\nAvailable financing tenure options:\n\n\u2022 12 Months\n\u2022 24 Months\n\u2022 36 Months\n\u2022 48 Months\n\u2022 60 Months\n\nOnce you confirm the desired repayment period, our Finance Department will provide you with the estimated monthly installment details, estimated down payment, and financing breakdown.\n\nKind regards,\nHabib Rajput\nAccounts & Customer Representative Department\nFinoviaPay\nOfficer ID: FNP-HB-U03638\n\n\u2022 You \u2014 18 May 2026 02:01\nAll charts send krden\n\n\u2022 Officer \u2014 18 May 2026 02:07\nThank you for your confirmation.\nAs per your request, your HONDA CITY 1.2LS finance installment plan notification has been successfully prepared and shared with you. \ud83d\ude98\n\nApplication Reference: VF-260516-A4A7A348\nInternal Application ID: FNP-198973\n\nFinoviaPay Accounts & Customer Representative Department\n\n\u2022 You \u2014 18 May 2026 03:07\n12 months\n\n\u2022 You \u2014 18 May 2026 03:07\n12 months\n\n\u2022 Officer \u2014 18 May 2026 03:51\nDear Valued Customer,\n\nThank you for your reply.\n\nWe have received your response successfully. Your draft/request is currently being prepared by our department, and we will update you very soon once the process is completed.\n\nThank you for your patience and cooperation.\n\nFinoviaPay Support Team","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":32,"length":10,"type":"bold"},{"offset":56,"length":11,"type":"bold"},{"offset":103,"length":8,"type":"bold"},{"offset":125,"length":10,"type":"bold"},{"offset":156,"length":15,"type":"bold"},{"offset":175,"length":7,"type":"bold"},{"offset":1075,"length":3,"type":"bold"},{"offset":1111,"length":7,"type":"bold"},{"offset":2416,"length":7,"type":"bold"},{"offset":3315,"length":3,"type":"bold"},{"offset":3364,"length":7,"type":"bold"},{"offset":3701,"length":3,"type":"bold"},{"offset":3738,"length":3,"type":"bold"},{"offset":3775,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-05-19 08:43:08] BOT HIT webhook request received
[2026-05-19 08:43:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-19 08:43:09] sendMessage response: {"ok":true,"result":{"message_id":10093,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779180189,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-19 13:18:29] BOT HIT webhook request received
[2026-05-19 13:18:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-19 13:18:30] sendMessage response: {"ok":true,"result":{"message_id":10095,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779196710,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-19 14:09:01] BOT HIT webhook request received
[2026-05-19 14:09:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-19 14:09:02] sendMessage response: {"ok":true,"result":{"message_id":10096,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779199742,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nYou currently have an active direct communication from an authorised FinoviaPay officer.\n\nReference\nFP-DM-000010\n\nDepartment\nAccounts & Customer Representative\n\nOfficer\nHabib Rajput\n\nTicket ID\nVF-260516-A4A7A348\n\nStatus\nOpen\n\nLast Update\n18 May 2026 03:51\n\nYou may review the conversation history or send your secure reply using the options below.","entities":[{"offset":3,"length":38,"type":"bold"},{"offset":133,"length":9,"type":"bold"},{"offset":157,"length":10,"type":"bold"},{"offset":204,"length":7,"type":"bold"},{"offset":226,"length":9,"type":"bold"},{"offset":256,"length":6,"type":"bold"},{"offset":269,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-05-19 14:09:11] BOT HIT webhook request received
[2026-05-19 14:09:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-19 14:09:12] sendMessage response: {"ok":true,"result":{"message_id":10097,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779199752,"text":"\ud83d\udcc4 Active Direct Communication\n\nReference: FP-DM-000010\nDepartment: Accounts & Customer Representative\nOfficer: Habib Rajput\nTicket ID: VF-260516-A4A7A348\n\nRecent Messages\n\n\u2022 Officer \u2014 16 May 2026 10:32\nDear Valued Customer,\n\nMy name is Habib Rajput, and my Officer ID is FNP-HB-U03638. I am contacting you from the FinoviaPay Accounts & Customer Representative Department regarding your Vehicle Finance Application.\n\nWe would like to inform you that your application has been successfully received under the following reference details:\n\nApplication Reference: VF-260516-A4A7A348\nVehicle: Honda City i-VTEC\n\nKindly confirm which Honda City i-VTEC Variant you would like to apply for so we may proceed with the next verification and processing stage of your finance application.\n\nAvailable variants may include:\n\u2022 Honda City 1.2L M/T\n\u2022 Honda City 1.2L CVT\n\u2022 Honda City Aspire 1.5L CVT\n\u2022 Honda City Aspire 1.5L M/T\n\nPlease reply with your selected variant name.\n\nKind regards,\nHabib Rajput\nAccounts & Customer Representative Department\nFinoviaPay\nOfficer ID: FNP-HB-U03638\n\n\u2022 You \u2014 16 May 2026 11:05\n1.2L CVT\n\n\u2022 Officer \u2014 17 May 2026 01:27\nDear Valued Customer,\n\nMy name is Daniel Carter, and my Officer ID is FNP-DC-78421. I am contacting you from the FinoviaPay Accounts & Customer Representative Department regarding your ongoing vehicle finance application verification process.\n\nTo proceed with the next stage of your application assessment, we kindly request you to provide the following documents:\n\n\u2022 Your personal Credit Score & Credit History Certificate\n\u2022 Credit Score & Credit History Certificates of both witnesses\n\nPlease note that these certificates can be easily downloaded through the official TASDEEQ App.\n\nThese documents are required as part of our internal financial risk assessment, credit evaluation, and compliance verification procedures before final approval of the vehicle finance application.\n\nKindly ensure that all certificates are clear, complete, and recently generated before submission to avoid any delay in the verification process.\n\nOnce the required documents are submitted successfully, our verification team will continue the application review and update you regarding the next process stage.\n\nWe appreciate your cooperation and thank you for choosing FinoviaPay.\n\nKind regards,\nDaniel Carter\nAccounts & Customer Representative Department\nFinoviaPay\nOfficer ID: FNP-DC-78421\n\n\u2022 Officer \u2014 18 May 2026 01:24\nDear Valued Customer,\n\nMy name is Habib Rajput, and my Officer ID is FNP-HB-U03638. I am contacting you from the FinoviaPay Accounts & Customer Representative Department.\n\nWe would like to inform you that the current market rate of the Honda City 1.2LS is approximately PKR 4,937,000 as of Monday, 18 May 2026.\n\nKindly confirm your preferred finance tenure so that we may proceed with the installment plan calculation and prepare your vehicle finance quotation accordingly.\n\nAvailable financing tenure options:\n\n\u2022 12 Months\n\u2022 24 Months\n\u2022 36 Months\n\u2022 48 Months\n\u2022 60 Months\n\nOnce you confirm the desired repayment period, our Finance Department will provide you with the estimated monthly installment details, estimated down payment, and financing breakdown.\n\nKind regards,\nHabib Rajput\nAccounts & Customer Representative Department\nFinoviaPay\nOfficer ID: FNP-HB-U03638\n\n\u2022 You \u2014 18 May 2026 02:01\nAll charts send krden\n\n\u2022 Officer \u2014 18 May 2026 02:07\nThank you for your confirmation.\nAs per your request, your HONDA CITY 1.2LS finance installment plan notification has been successfully prepared and shared with you. \ud83d\ude98\n\nApplication Reference: VF-260516-A4A7A348\nInternal Application ID: FNP-198973\n\nFinoviaPay Accounts & Customer Representative Department\n\n\u2022 You \u2014 18 May 2026 03:07\n12 months\n\n\u2022 You \u2014 18 May 2026 03:07\n12 months\n\n\u2022 Officer \u2014 18 May 2026 03:51\nDear Valued Customer,\n\nThank you for your reply.\n\nWe have received your response successfully. Your draft/request is currently being prepared by our department, and we will update you very soon once the process is completed.\n\nThank you for your patience and cooperation.\n\nFinoviaPay Support Team","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":32,"length":10,"type":"bold"},{"offset":56,"length":11,"type":"bold"},{"offset":103,"length":8,"type":"bold"},{"offset":125,"length":10,"type":"bold"},{"offset":156,"length":15,"type":"bold"},{"offset":175,"length":7,"type":"bold"},{"offset":1075,"length":3,"type":"bold"},{"offset":1111,"length":7,"type":"bold"},{"offset":2416,"length":7,"type":"bold"},{"offset":3315,"length":3,"type":"bold"},{"offset":3364,"length":7,"type":"bold"},{"offset":3701,"length":3,"type":"bold"},{"offset":3738,"length":3,"type":"bold"},{"offset":3775,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-05-19 14:44:29] BOT HIT webhook request received
[2026-05-19 14:44:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-19 14:44:30] sendMessage response: {"ok":true,"result":{"message_id":10099,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779201870,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-19 15:02:46] BOT HIT webhook request received
[2026-05-19 15:02:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-19 15:02:47] sendMessage response: {"ok":true,"result":{"message_id":10103,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779202967,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-19 15:02:57] BOT HIT webhook request received
[2026-05-19 15:02:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-19 15:02:58] sendMessage response: {"ok":true,"result":{"message_id":10104,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779202977,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-19 15:03:06] BOT HIT webhook request received
[2026-05-19 15:03:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-19 15:03:07] sendMessage response: {"ok":true,"result":{"message_id":10105,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779202987,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-19 15:14:25] BOT HIT webhook request received
[2026-05-19 15:14:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-19 15:14:26] sendMessage response: {"ok":true,"result":{"message_id":10107,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779203666,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-19 15:15:05] BOT HIT webhook request received
[2026-05-19 15:15:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-19 15:15:06] sendMessage response: {"ok":true,"result":{"message_id":10109,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779203706,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-19 15:23:06] BOT HIT webhook request received
[2026-05-19 15:23:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-19 15:23:07] sendMessage response: {"ok":true,"result":{"message_id":10111,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779204187,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-19 18:17:19] BOT HIT webhook request received
[2026-05-20 07:39:44] BOT HIT webhook request received
[2026-05-20 07:39:44] sendMessage response: {"ok":true,"result":{"message_id":10114,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779262784,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-20 07:39:45] BOT HIT webhook request received
[2026-05-20 07:39:46] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-20 07:39:46] sendMessage response: {"ok":true,"result":{"message_id":10115,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779262786,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-20 07:40:00] BOT HIT webhook request received
[2026-05-20 07:40:00] sendMessage response: {"ok":true,"result":{"message_id":10117,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779262800,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-20 07:40:03] BOT HIT webhook request received
[2026-05-20 07:40:03] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-05-20 07:40:03] DOB verification blocked match=no
[2026-05-20 07:40:03] DOB verification active/general match=yes user_id=25 status=active
[2026-05-20 07:40:04] sendMessage response: {"ok":true,"result":{"message_id":10119,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779262804,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-20 07:42:05] BOT HIT webhook request received
[2026-05-20 07:42:06] sendMessage response: {"ok":true,"result":{"message_id":10121,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779262926,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-20 07:42:07] sendMessage response: {"ok":true,"result":{"message_id":10122,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779262926,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}],[{"text":"\ud83d\udcc4 Vehicle Finance Required Documents","callback_data":"vf_required_documents"}]]}}}
[2026-05-20 07:42:09] BOT HIT webhook request received
[2026-05-20 07:42:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-20 07:42:10] sendMessage response: {"ok":true,"result":{"message_id":10123,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779262930,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nYou currently have an active direct communication from an authorised FinoviaPay officer.\n\nReference\nFP-DM-000010\n\nDepartment\nHelp Desk Support\n\nOfficer\nRanjeet Kaur\n\nTicket ID\nFinoviapay Vehicle Finance Cancelation Confirmation\n\nStatus\nOpen\n\nLast Update\n20 May 2026 03:25\n\nYou may review the conversation history or send your secure reply using the options below.","entities":[{"offset":3,"length":38,"type":"bold"},{"offset":133,"length":9,"type":"bold"},{"offset":157,"length":10,"type":"bold"},{"offset":187,"length":7,"type":"bold"},{"offset":209,"length":9,"type":"bold"},{"offset":272,"length":6,"type":"bold"},{"offset":285,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-05-20 07:42:18] BOT HIT webhook request received
[2026-05-20 07:42:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-20 07:42:19] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: message is too long"}
[2026-05-20 07:42:31] BOT HIT webhook request received
[2026-05-20 07:42:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-20 07:42:32] sendMessage response: {"ok":true,"result":{"message_id":10124,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779262952,"text":"\u2709\ufe0f Reply to FinoviaPay Officer\n\nPlease type your message below. Your reply will be securely delivered to the assigned FinoviaPay department.\n\nReference: FP-DM-000010","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":142,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-05-20 07:45:54] BOT HIT webhook request received
[2026-05-20 07:45:55] sendMessage response: {"ok":true,"result":{"message_id":10126,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779263155,"text":"\u2705 Secure Reply Sent\n\nYour message has been securely delivered to the assigned FinoviaPay officer.\n\nYou may return to the direct communication section at any time to review this conversation.","entities":[{"offset":2,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-05-20 12:47:49] BOT HIT webhook request received
[2026-05-20 12:47:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-20 12:47:50] sendMessage response: {"ok":true,"result":{"message_id":10129,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779281270,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-20 16:56:16] BOT HIT webhook request received
[2026-05-20 16:56:16] sendMessage response: {"ok":true,"result":{"message_id":10134,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779296176,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-20 16:56:19] BOT HIT webhook request received
[2026-05-20 16:56:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-20 16:56:20] sendMessage response: {"ok":true,"result":{"message_id":10135,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779296180,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-20 16:56:37] BOT HIT webhook request received
[2026-05-20 16:56:38] sendMessage response: {"ok":true,"result":{"message_id":10137,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779296198,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-20 16:56:42] BOT HIT webhook request received
[2026-05-20 16:56:42] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-05-20 16:56:42] DOB verification blocked match=no
[2026-05-20 16:56:42] DOB verification active/general match=yes user_id=25 status=active
[2026-05-20 16:56:43] sendMessage response: {"ok":true,"result":{"message_id":10139,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779296203,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-20 16:57:18] BOT HIT webhook request received
[2026-05-20 16:57:18] sendMessage response: {"ok":true,"result":{"message_id":10141,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779296238,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-20 16:57:19] sendMessage response: {"ok":true,"result":{"message_id":10142,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779296239,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}],[{"text":"\ud83d\udcc4 Vehicle Finance Required Documents","callback_data":"vf_required_documents"}]]}}}
[2026-05-20 16:57:24] BOT HIT webhook request received
[2026-05-20 16:57:24] sendMessage response: {"ok":true,"result":{"message_id":10143,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779296244,"text":"\ud83d\udcc4 Vehicle Finance Required Documents\n\nDear Valued Customer,\n\nOur Vehicle Finance Department has requested additional documents for your active application.\n\nPlease select a pending document request below and upload the requested document step by step.\n\nPending Documents: 21","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":273,"length":2,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce4 credit score and credit history certificate \u2014 Witness #1","callback_data":"vf_doc_open_15"}],[{"text":"\ud83d\udce4 credit score and credit history certificate \u2014 Witness #2","callback_data":"vf_doc_open_16"}],[{"text":"\ud83d\udce4 credit score and credit history certificate \u2014 Applicant","callback_data":"vf_doc_open_17"}],[{"text":"\ud83d\udce4 Applicant Credit History Certificate \u2014 Applicant","callback_data":"vf_doc_open_18"}],[{"text":"\ud83d\udce4 Business Partnership Document \u2014 Applicant","callback_data":"vf_doc_open_19"}],[{"text":"\ud83d\udce4 Selfie Picture \u2014 Applicant","callback_data":"vf_doc_open_20"}],[{"text":"\ud83d\udce4 Selfie with Agreement in Hand \u2014 Applicant","callback_data":"vf_doc_open_21"}],[{"text":"\ud83d\udce4 Applicant Address Verification \u2014 Applicant","callback_data":"vf_doc_open_22"}],[{"text":"\ud83d\udce4 Vehicle Finance Application Draft \u2014 Applicant","callback_data":"vf_doc_open_23"}],[{"text":"\ud83d\udce4 Witness Vehicle Finance Draft \u2014 Witness #1","callback_data":"vf_doc_open_24"}],[{"text":"\ud83d\udce4 Witness Agreement Draft \u2014 Witness #1","callback_data":"vf_doc_open_25"}],[{"text":"\ud83d\udce4 Witness Selfie \u2014 Witness #1","callback_data":"vf_doc_open_26"}],[{"text":"\ud83d\udce4 Witness Credit History Certificate \u2014 Witness #1","callback_data":"vf_doc_open_27"}],[{"text":"\ud83d\udce4 Selfie with Agreement in Hand \u2014 Witness #1","callback_data":"vf_doc_open_28"}],[{"text":"\ud83d\udce4 Witness Address Verification \u2014 Witness #1","callback_data":"vf_doc_open_29"}],[{"text":"\ud83d\udce4 Witness Address Verification \u2014 Witness #2","callback_data":"vf_doc_open_30"}],[{"text":"\ud83d\udce4 Selfie with Agreement in Hand \u2014 Witness #2","callback_data":"vf_doc_open_31"}],[{"text":"\ud83d\udce4 Witness Credit History Certificate \u2014 Witness #2","callback_data":"vf_doc_open_32"}],[{"text":"\ud83d\udce4 Witness Selfie \u2014 Witness #2","callback_data":"vf_doc_open_33"}],[{"text":"\ud83d\udce4 Witness Agreement Draft \u2014 Witness #2","callback_data":"vf_doc_open_34"}],[{"text":"\ud83d\udce4 Witness Vehicle Finance Draft \u2014 Witness #2","callback_data":"vf_doc_open_35"}]]}}}
[2026-05-20 16:57:45] BOT HIT webhook request received
[2026-05-20 16:57:45] sendMessage response: {"ok":true,"result":{"message_id":10144,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779296265,"text":"\ud83d\udce4 Upload Required Document\n\n\ud83d\ude98 Application Reference\nVF-260516-A4A7A348\n\n\ud83c\udd94 Internal Application ID\nFNP-198973\n\n\ud83d\udcc4 Document Required\ncredit score and credit history certificate\n\n\ud83d\udc64 Required For\nWitness #1 \u2014 Ghulam Hussain\n\n\ud83d\udcdd Instructions\nPlease upload the Credit Score & Credit History Certificate of your witness Mr. Ghulam Hussain for verification purposes.\n\nPlease upload the requested document now.\n\nAccepted formats: image, PDF, or document file.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":32,"length":21,"type":"bold"},{"offset":77,"length":23,"type":"bold"},{"offset":116,"length":17,"type":"bold"},{"offset":182,"length":12,"type":"bold"},{"offset":227,"length":12,"type":"bold"}]}}
[2026-05-20 16:58:25] BOT HIT webhook request received
[2026-05-20 16:58:26] sendMessage response: {"ok":true,"result":{"message_id":10146,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779296306,"text":"\u2705 Document Uploaded Successfully\n\nDear Valued Customer,\n\nYour requested Vehicle Finance document has been uploaded successfully.\n\n\ud83d\udcc4 Uploaded Document\ncredit score and credit history certificate\n\nYou still have 20 pending document request(s). Please continue uploading the remaining documents.","entities":[{"offset":2,"length":30,"type":"bold"},{"offset":133,"length":17,"type":"bold"},{"offset":211,"length":2,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Continue Required Documents","callback_data":"vf_required_documents"}]]}}}
[2026-05-20 16:58:30] BOT HIT webhook request received
[2026-05-20 16:58:30] sendMessage response: {"ok":true,"result":{"message_id":10147,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779296310,"text":"\ud83d\udcc4 Vehicle Finance Required Documents\n\nDear Valued Customer,\n\nOur Vehicle Finance Department has requested additional documents for your active application.\n\nPlease select a pending document request below and upload the requested document step by step.\n\nPending Documents: 20","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":273,"length":2,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce4 credit score and credit history certificate \u2014 Witness #2","callback_data":"vf_doc_open_16"}],[{"text":"\ud83d\udce4 credit score and credit history certificate \u2014 Applicant","callback_data":"vf_doc_open_17"}],[{"text":"\ud83d\udce4 Applicant Credit History Certificate \u2014 Applicant","callback_data":"vf_doc_open_18"}],[{"text":"\ud83d\udce4 Business Partnership Document \u2014 Applicant","callback_data":"vf_doc_open_19"}],[{"text":"\ud83d\udce4 Selfie Picture \u2014 Applicant","callback_data":"vf_doc_open_20"}],[{"text":"\ud83d\udce4 Selfie with Agreement in Hand \u2014 Applicant","callback_data":"vf_doc_open_21"}],[{"text":"\ud83d\udce4 Applicant Address Verification \u2014 Applicant","callback_data":"vf_doc_open_22"}],[{"text":"\ud83d\udce4 Vehicle Finance Application Draft \u2014 Applicant","callback_data":"vf_doc_open_23"}],[{"text":"\ud83d\udce4 Witness Vehicle Finance Draft \u2014 Witness #1","callback_data":"vf_doc_open_24"}],[{"text":"\ud83d\udce4 Witness Agreement Draft \u2014 Witness #1","callback_data":"vf_doc_open_25"}],[{"text":"\ud83d\udce4 Witness Selfie \u2014 Witness #1","callback_data":"vf_doc_open_26"}],[{"text":"\ud83d\udce4 Witness Credit History Certificate \u2014 Witness #1","callback_data":"vf_doc_open_27"}],[{"text":"\ud83d\udce4 Selfie with Agreement in Hand \u2014 Witness #1","callback_data":"vf_doc_open_28"}],[{"text":"\ud83d\udce4 Witness Address Verification \u2014 Witness #1","callback_data":"vf_doc_open_29"}],[{"text":"\ud83d\udce4 Witness Address Verification \u2014 Witness #2","callback_data":"vf_doc_open_30"}],[{"text":"\ud83d\udce4 Selfie with Agreement in Hand \u2014 Witness #2","callback_data":"vf_doc_open_31"}],[{"text":"\ud83d\udce4 Witness Credit History Certificate \u2014 Witness #2","callback_data":"vf_doc_open_32"}],[{"text":"\ud83d\udce4 Witness Selfie \u2014 Witness #2","callback_data":"vf_doc_open_33"}],[{"text":"\ud83d\udce4 Witness Agreement Draft \u2014 Witness #2","callback_data":"vf_doc_open_34"}],[{"text":"\ud83d\udce4 Witness Vehicle Finance Draft \u2014 Witness #2","callback_data":"vf_doc_open_35"}]]}}}
[2026-05-20 17:00:24] BOT HIT webhook request received
[2026-05-20 17:00:24] sendMessage response: {"ok":true,"result":{"message_id":10148,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779296424,"text":"\ud83d\udce4 Upload Required Document\n\n\ud83d\ude98 Application Reference\nVF-260516-A4A7A348\n\n\ud83c\udd94 Internal Application ID\nFNP-198973\n\n\ud83d\udcc4 Document Required\nApplicant Credit History Certificate\n\n\ud83d\udc64 Required For\nApplicant \u2014 Sadaf Hussain\n\n\ud83d\udcdd Instructions\nPlease upload a clear, valid, and officially issued Credit History Certificate for compliance and verification review purposes. Ensure that all information is fully visible and readable. Incomplete or unclear documents may result in verification delays.\n\nPlease upload the requested document now.\n\nAccepted formats: image, PDF, or document file.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":32,"length":21,"type":"bold"},{"offset":77,"length":23,"type":"bold"},{"offset":116,"length":17,"type":"bold"},{"offset":175,"length":12,"type":"bold"},{"offset":218,"length":12,"type":"bold"}]}}
[2026-05-20 17:00:39] BOT HIT webhook request received
[2026-05-20 17:00:39] sendMessage response: {"ok":true,"result":{"message_id":10150,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779296439,"text":"\u2705 Document Uploaded Successfully\n\nDear Valued Customer,\n\nYour requested Vehicle Finance document has been uploaded successfully.\n\n\ud83d\udcc4 Uploaded Document\nApplicant Credit History Certificate\n\nYou still have 19 pending document request(s). Please continue uploading the remaining documents.","entities":[{"offset":2,"length":30,"type":"bold"},{"offset":133,"length":17,"type":"bold"},{"offset":204,"length":2,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Continue Required Documents","callback_data":"vf_required_documents"}]]}}}
[2026-05-20 17:01:06] BOT HIT webhook request received
[2026-05-20 17:01:07] sendMessage response: {"ok":true,"result":{"message_id":10151,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779296467,"text":"\ud83d\udcc4 Vehicle Finance Required Documents\n\nDear Valued Customer,\n\nOur Vehicle Finance Department has requested additional documents for your active application.\n\nPlease select a pending document request below and upload the requested document step by step.\n\nPending Documents: 19","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":273,"length":2,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce4 credit score and credit history certificate \u2014 Witness #2","callback_data":"vf_doc_open_16"}],[{"text":"\ud83d\udce4 credit score and credit history certificate \u2014 Applicant","callback_data":"vf_doc_open_17"}],[{"text":"\ud83d\udce4 Business Partnership Document \u2014 Applicant","callback_data":"vf_doc_open_19"}],[{"text":"\ud83d\udce4 Selfie Picture \u2014 Applicant","callback_data":"vf_doc_open_20"}],[{"text":"\ud83d\udce4 Selfie with Agreement in Hand \u2014 Applicant","callback_data":"vf_doc_open_21"}],[{"text":"\ud83d\udce4 Applicant Address Verification \u2014 Applicant","callback_data":"vf_doc_open_22"}],[{"text":"\ud83d\udce4 Vehicle Finance Application Draft \u2014 Applicant","callback_data":"vf_doc_open_23"}],[{"text":"\ud83d\udce4 Witness Vehicle Finance Draft \u2014 Witness #1","callback_data":"vf_doc_open_24"}],[{"text":"\ud83d\udce4 Witness Agreement Draft \u2014 Witness #1","callback_data":"vf_doc_open_25"}],[{"text":"\ud83d\udce4 Witness Selfie \u2014 Witness #1","callback_data":"vf_doc_open_26"}],[{"text":"\ud83d\udce4 Witness Credit History Certificate \u2014 Witness #1","callback_data":"vf_doc_open_27"}],[{"text":"\ud83d\udce4 Selfie with Agreement in Hand \u2014 Witness #1","callback_data":"vf_doc_open_28"}],[{"text":"\ud83d\udce4 Witness Address Verification \u2014 Witness #1","callback_data":"vf_doc_open_29"}],[{"text":"\ud83d\udce4 Witness Address Verification \u2014 Witness #2","callback_data":"vf_doc_open_30"}],[{"text":"\ud83d\udce4 Selfie with Agreement in Hand \u2014 Witness #2","callback_data":"vf_doc_open_31"}],[{"text":"\ud83d\udce4 Witness Credit History Certificate \u2014 Witness #2","callback_data":"vf_doc_open_32"}],[{"text":"\ud83d\udce4 Witness Selfie \u2014 Witness #2","callback_data":"vf_doc_open_33"}],[{"text":"\ud83d\udce4 Witness Agreement Draft \u2014 Witness #2","callback_data":"vf_doc_open_34"}],[{"text":"\ud83d\udce4 Witness Vehicle Finance Draft \u2014 Witness #2","callback_data":"vf_doc_open_35"}]]}}}
[2026-05-20 17:02:12] BOT HIT webhook request received
[2026-05-20 17:02:12] sendMessage response: {"ok":true,"result":{"message_id":10152,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779296532,"text":"\ud83d\udce4 Upload Required Document\n\n\ud83d\ude98 Application Reference\nVF-260516-A4A7A348\n\n\ud83c\udd94 Internal Application ID\nFNP-198973\n\n\ud83d\udcc4 Document Required\ncredit score and credit history certificate\n\n\ud83d\udc64 Required For\nWitness #2 \u2014 Faisal Hussain\n\n\ud83d\udcdd Instructions\nPlease upload the Credit Score & Credit History Certificate of your witness Mr. Faisal Hussain for verification purposes.\n\nPlease upload the requested document now.\n\nAccepted formats: image, PDF, or document file.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":32,"length":21,"type":"bold"},{"offset":77,"length":23,"type":"bold"},{"offset":116,"length":17,"type":"bold"},{"offset":182,"length":12,"type":"bold"},{"offset":227,"length":12,"type":"bold"}]}}
[2026-05-20 17:02:30] BOT HIT webhook request received
[2026-05-20 17:02:31] sendMessage response: {"ok":true,"result":{"message_id":10153,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779296551,"text":"\ud83d\udce4 Upload Required Document\n\n\ud83d\ude98 Application Reference\nVF-260516-A4A7A348\n\n\ud83c\udd94 Internal Application ID\nFNP-198973\n\n\ud83d\udcc4 Document Required\ncredit score and credit history certificate\n\n\ud83d\udc64 Required For\nApplicant \u2014 Sadaf Hussain\n\n\ud83d\udcdd Instructions\nPlease upload your Credit Score & Credit History Certificate for verification purposes.\n\nPlease upload the requested document now.\n\nAccepted formats: image, PDF, or document file.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":32,"length":21,"type":"bold"},{"offset":77,"length":23,"type":"bold"},{"offset":116,"length":17,"type":"bold"},{"offset":182,"length":12,"type":"bold"},{"offset":225,"length":12,"type":"bold"}]}}
[2026-05-20 17:02:47] BOT HIT webhook request received
[2026-05-20 17:02:47] sendMessage response: {"ok":true,"result":{"message_id":10154,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779296567,"text":"\ud83d\udce4 Upload Required Document\n\n\ud83d\ude98 Application Reference\nVF-260516-A4A7A348\n\n\ud83c\udd94 Internal Application ID\nFNP-198973\n\n\ud83d\udcc4 Document Required\nBusiness Partnership Document\n\n\ud83d\udc64 Required For\nApplicant \u2014 Sadaf Hussain\n\n\ud83d\udcdd Instructions\nKindly upload the official Business Partnership Agreement or supporting partnership documentation for verification and financial compliance purposes. All pages must be complete, readable, and properly signed where applicable.\n\nPlease upload the requested document now.\n\nAccepted formats: image, PDF, or document file.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":32,"length":21,"type":"bold"},{"offset":77,"length":23,"type":"bold"},{"offset":116,"length":17,"type":"bold"},{"offset":168,"length":12,"type":"bold"},{"offset":211,"length":12,"type":"bold"}]}}
[2026-05-20 17:03:08] BOT HIT webhook request received
[2026-05-20 17:03:09] sendMessage response: {"ok":true,"result":{"message_id":10157,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779296589,"text":"\u2705 Document Uploaded Successfully\n\nDear Valued Customer,\n\nYour requested Vehicle Finance document has been uploaded successfully.\n\n\ud83d\udcc4 Uploaded Document\nBusiness Partnership Document\n\nYou still have 18 pending document request(s). Please continue uploading the remaining documents.","entities":[{"offset":2,"length":30,"type":"bold"},{"offset":133,"length":17,"type":"bold"},{"offset":197,"length":2,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Continue Required Documents","callback_data":"vf_required_documents"}]]}}}
[2026-05-20 17:03:09] BOT HIT webhook request received
[2026-05-20 17:05:25] BOT HIT webhook request received
[2026-05-20 17:05:26] sendMessage response: {"ok":true,"result":{"message_id":10160,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779296726,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-20 17:05:29] BOT HIT webhook request received
[2026-05-20 17:05:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-20 17:05:30] sendMessage response: {"ok":true,"result":{"message_id":10161,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779296729,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-20 17:05:40] BOT HIT webhook request received
[2026-05-20 17:05:41] sendMessage response: {"ok":true,"result":{"message_id":10163,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779296740,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-20 17:05:44] BOT HIT webhook request received
[2026-05-20 17:05:44] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-05-20 17:05:44] DOB verification blocked match=no
[2026-05-20 17:05:44] DOB verification active/general match=yes user_id=25 status=active
[2026-05-20 17:05:44] sendMessage response: {"ok":true,"result":{"message_id":10165,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779296744,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-20 17:06:33] BOT HIT webhook request received
[2026-05-20 17:06:34] sendMessage response: {"ok":true,"result":{"message_id":10167,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779296793,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-20 17:06:34] sendMessage response: {"ok":true,"result":{"message_id":10168,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779296794,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}],[{"text":"\ud83d\udcc4 Vehicle Finance Required Documents","callback_data":"vf_required_documents"}]]}}}
[2026-05-20 17:11:08] BOT HIT webhook request received
[2026-05-20 17:11:09] sendMessage response: {"ok":true,"result":{"message_id":10169,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779297069,"text":"\ud83d\udcc4 Vehicle Finance Required Documents\n\nDear Valued Customer,\n\nOur Vehicle Finance Department has requested additional documents for your active application.\n\nPlease select a pending document request below and upload the requested document step by step.\n\nPending Documents: 18","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":273,"length":2,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce4 credit score and credit history certificate \u2014 Witness #2","callback_data":"vf_doc_open_16"}],[{"text":"\ud83d\udce4 credit score and credit history certificate \u2014 Applicant","callback_data":"vf_doc_open_17"}],[{"text":"\ud83d\udce4 Selfie Picture \u2014 Applicant","callback_data":"vf_doc_open_20"}],[{"text":"\ud83d\udce4 Selfie with Agreement in Hand \u2014 Applicant","callback_data":"vf_doc_open_21"}],[{"text":"\ud83d\udce4 Applicant Address Verification \u2014 Applicant","callback_data":"vf_doc_open_22"}],[{"text":"\ud83d\udce4 Vehicle Finance Application Draft \u2014 Applicant","callback_data":"vf_doc_open_23"}],[{"text":"\ud83d\udce4 Witness Vehicle Finance Draft \u2014 Witness #1","callback_data":"vf_doc_open_24"}],[{"text":"\ud83d\udce4 Witness Agreement Draft \u2014 Witness #1","callback_data":"vf_doc_open_25"}],[{"text":"\ud83d\udce4 Witness Selfie \u2014 Witness #1","callback_data":"vf_doc_open_26"}],[{"text":"\ud83d\udce4 Witness Credit History Certificate \u2014 Witness #1","callback_data":"vf_doc_open_27"}],[{"text":"\ud83d\udce4 Selfie with Agreement in Hand \u2014 Witness #1","callback_data":"vf_doc_open_28"}],[{"text":"\ud83d\udce4 Witness Address Verification \u2014 Witness #1","callback_data":"vf_doc_open_29"}],[{"text":"\ud83d\udce4 Witness Address Verification \u2014 Witness #2","callback_data":"vf_doc_open_30"}],[{"text":"\ud83d\udce4 Selfie with Agreement in Hand \u2014 Witness #2","callback_data":"vf_doc_open_31"}],[{"text":"\ud83d\udce4 Witness Credit History Certificate \u2014 Witness #2","callback_data":"vf_doc_open_32"}],[{"text":"\ud83d\udce4 Witness Selfie \u2014 Witness #2","callback_data":"vf_doc_open_33"}],[{"text":"\ud83d\udce4 Witness Agreement Draft \u2014 Witness #2","callback_data":"vf_doc_open_34"}],[{"text":"\ud83d\udce4 Witness Vehicle Finance Draft \u2014 Witness #2","callback_data":"vf_doc_open_35"}]]}}}
[2026-05-20 17:13:28] BOT HIT webhook request received
[2026-05-20 17:13:28] sendMessage response: {"ok":true,"result":{"message_id":10170,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779297208,"text":"\ud83d\udce4 Upload Required Document\n\n\ud83d\ude98 Application Reference\nVF-260516-A4A7A348\n\n\ud83c\udd94 Internal Application ID\nFNP-198973\n\n\ud83d\udcc4 Document Required\ncredit score and credit history certificate\n\n\ud83d\udc64 Required For\nWitness #2 \u2014 Faisal Hussain\n\n\ud83d\udcdd Instructions\nPlease upload the Credit Score & Credit History Certificate of your witness Mr. Faisal Hussain for verification purposes.\n\nPlease upload the requested document now.\n\nAccepted formats: image, PDF, or document file.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":32,"length":21,"type":"bold"},{"offset":77,"length":23,"type":"bold"},{"offset":116,"length":17,"type":"bold"},{"offset":182,"length":12,"type":"bold"},{"offset":227,"length":12,"type":"bold"}]}}
[2026-05-20 17:16:05] BOT HIT webhook request received
[2026-05-20 17:16:06] sendMessage response: {"ok":true,"result":{"message_id":10172,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779297366,"text":"\u26a0\ufe0f Invalid Upload\n\nPlease upload the requested document as an image, PDF, or document file.","entities":[{"offset":3,"length":14,"type":"bold"}]}}
[2026-05-20 17:16:31] BOT HIT webhook request received
[2026-05-20 17:16:31] sendMessage response: {"ok":true,"result":{"message_id":10174,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779297391,"text":"\u26a0\ufe0f Invalid Upload\n\nPlease upload the requested document as an image, PDF, or document file.","entities":[{"offset":3,"length":14,"type":"bold"}]}}
[2026-05-20 17:16:46] BOT HIT webhook request received
[2026-05-20 17:16:47] sendMessage response: {"ok":true,"result":{"message_id":10176,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779297406,"text":"\u26a0\ufe0f Document request not found."}}
[2026-05-20 17:17:04] BOT HIT webhook request received
[2026-05-20 17:17:05] sendMessage response: {"ok":true,"result":{"message_id":10178,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779297425,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-20 17:17:06] BOT HIT webhook request received
[2026-05-20 17:17:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-20 17:17:07] sendMessage response: {"ok":true,"result":{"message_id":10179,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779297427,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-20 17:17:16] BOT HIT webhook request received
[2026-05-20 17:17:16] sendMessage response: {"ok":true,"result":{"message_id":10181,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779297436,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-20 17:17:19] BOT HIT webhook request received
[2026-05-20 17:17:19] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-05-20 17:17:19] DOB verification blocked match=no
[2026-05-20 17:17:19] DOB verification active/general match=yes user_id=25 status=active
[2026-05-20 17:17:20] sendMessage response: {"ok":true,"result":{"message_id":10183,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779297440,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-20 17:17:43] BOT HIT webhook request received
[2026-05-20 17:17:44] sendMessage response: {"ok":true,"result":{"message_id":10185,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779297464,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-20 17:17:44] sendMessage response: {"ok":true,"result":{"message_id":10186,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779297464,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}],[{"text":"\ud83d\udcc4 Vehicle Finance Required Documents","callback_data":"vf_required_documents"}]]}}}
[2026-05-20 17:17:46] BOT HIT webhook request received
[2026-05-20 17:17:47] sendMessage response: {"ok":true,"result":{"message_id":10187,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779297467,"text":"\ud83d\udcc4 Vehicle Finance Required Documents\n\nDear Valued Customer,\n\nOur Vehicle Finance Department has requested additional documents for your active application.\n\nPlease select a pending document request below and upload the requested document step by step.\n\nPending Documents: 16","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":273,"length":2,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce4 Selfie Picture \u2014 Applicant","callback_data":"vf_doc_open_20"}],[{"text":"\ud83d\udce4 Selfie with Agreement in Hand \u2014 Applicant","callback_data":"vf_doc_open_21"}],[{"text":"\ud83d\udce4 Applicant Address Verification \u2014 Applicant","callback_data":"vf_doc_open_22"}],[{"text":"\ud83d\udce4 Vehicle Finance Application Draft \u2014 Applicant","callback_data":"vf_doc_open_23"}],[{"text":"\ud83d\udce4 Witness Vehicle Finance Draft \u2014 Witness #1","callback_data":"vf_doc_open_24"}],[{"text":"\ud83d\udce4 Witness Agreement Draft \u2014 Witness #1","callback_data":"vf_doc_open_25"}],[{"text":"\ud83d\udce4 Witness Selfie \u2014 Witness #1","callback_data":"vf_doc_open_26"}],[{"text":"\ud83d\udce4 Witness Credit History Certificate \u2014 Witness #1","callback_data":"vf_doc_open_27"}],[{"text":"\ud83d\udce4 Selfie with Agreement in Hand \u2014 Witness #1","callback_data":"vf_doc_open_28"}],[{"text":"\ud83d\udce4 Witness Address Verification \u2014 Witness #1","callback_data":"vf_doc_open_29"}],[{"text":"\ud83d\udce4 Witness Address Verification \u2014 Witness #2","callback_data":"vf_doc_open_30"}],[{"text":"\ud83d\udce4 Selfie with Agreement in Hand \u2014 Witness #2","callback_data":"vf_doc_open_31"}],[{"text":"\ud83d\udce4 Witness Credit History Certificate \u2014 Witness #2","callback_data":"vf_doc_open_32"}],[{"text":"\ud83d\udce4 Witness Selfie \u2014 Witness #2","callback_data":"vf_doc_open_33"}],[{"text":"\ud83d\udce4 Witness Agreement Draft \u2014 Witness #2","callback_data":"vf_doc_open_34"}],[{"text":"\ud83d\udce4 Witness Vehicle Finance Draft \u2014 Witness #2","callback_data":"vf_doc_open_35"}]]}}}
[2026-05-20 17:18:31] BOT HIT webhook request received
[2026-05-20 17:18:31] sendMessage response: {"ok":true,"result":{"message_id":10188,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779297511,"text":"\ud83d\udce4 Upload Required Document\n\n\ud83d\ude98 Application Reference\nVF-260516-A4A7A348\n\n\ud83c\udd94 Internal Application ID\nFNP-198973\n\n\ud83d\udcc4 Document Required\nSelfie Picture\n\n\ud83d\udc64 Required For\nApplicant \u2014 Sadaf Hussain\n\n\ud83d\udcdd Instructions\nPlease upload a recent and clear selfie picture of the applicant. The face must be fully visible without filters, masks, or heavy editing to complete identity verification procedures.\n\nPlease upload the requested document now.\n\nAccepted formats: image, PDF, or document file.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":32,"length":21,"type":"bold"},{"offset":77,"length":23,"type":"bold"},{"offset":116,"length":17,"type":"bold"},{"offset":153,"length":12,"type":"bold"},{"offset":196,"length":12,"type":"bold"}]}}
[2026-05-20 17:18:51] BOT HIT webhook request received
[2026-05-20 17:18:51] sendMessage response: {"ok":true,"result":{"message_id":10190,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779297531,"text":"\u2705 Document Uploaded Successfully\n\nDear Valued Customer,\n\nYour requested Vehicle Finance document has been uploaded successfully.\n\n\ud83d\udcc4 Uploaded Document\nSelfie Picture\n\nYou still have 15 pending document request(s). Please continue uploading the remaining documents.","entities":[{"offset":2,"length":30,"type":"bold"},{"offset":133,"length":17,"type":"bold"},{"offset":182,"length":2,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Continue Required Documents","callback_data":"vf_required_documents"}]]}}}
[2026-05-20 17:18:53] BOT HIT webhook request received
[2026-05-20 17:18:54] sendMessage response: {"ok":true,"result":{"message_id":10191,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779297534,"text":"\ud83d\udcc4 Vehicle Finance Required Documents\n\nDear Valued Customer,\n\nOur Vehicle Finance Department has requested additional documents for your active application.\n\nPlease select a pending document request below and upload the requested document step by step.\n\nPending Documents: 15","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":273,"length":2,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce4 Selfie with Agreement in Hand \u2014 Applicant","callback_data":"vf_doc_open_21"}],[{"text":"\ud83d\udce4 Applicant Address Verification \u2014 Applicant","callback_data":"vf_doc_open_22"}],[{"text":"\ud83d\udce4 Vehicle Finance Application Draft \u2014 Applicant","callback_data":"vf_doc_open_23"}],[{"text":"\ud83d\udce4 Witness Vehicle Finance Draft \u2014 Witness #1","callback_data":"vf_doc_open_24"}],[{"text":"\ud83d\udce4 Witness Agreement Draft \u2014 Witness #1","callback_data":"vf_doc_open_25"}],[{"text":"\ud83d\udce4 Witness Selfie \u2014 Witness #1","callback_data":"vf_doc_open_26"}],[{"text":"\ud83d\udce4 Witness Credit History Certificate \u2014 Witness #1","callback_data":"vf_doc_open_27"}],[{"text":"\ud83d\udce4 Selfie with Agreement in Hand \u2014 Witness #1","callback_data":"vf_doc_open_28"}],[{"text":"\ud83d\udce4 Witness Address Verification \u2014 Witness #1","callback_data":"vf_doc_open_29"}],[{"text":"\ud83d\udce4 Witness Address Verification \u2014 Witness #2","callback_data":"vf_doc_open_30"}],[{"text":"\ud83d\udce4 Selfie with Agreement in Hand \u2014 Witness #2","callback_data":"vf_doc_open_31"}],[{"text":"\ud83d\udce4 Witness Credit History Certificate \u2014 Witness #2","callback_data":"vf_doc_open_32"}],[{"text":"\ud83d\udce4 Witness Selfie \u2014 Witness #2","callback_data":"vf_doc_open_33"}],[{"text":"\ud83d\udce4 Witness Agreement Draft \u2014 Witness #2","callback_data":"vf_doc_open_34"}],[{"text":"\ud83d\udce4 Witness Vehicle Finance Draft \u2014 Witness #2","callback_data":"vf_doc_open_35"}]]}}}
[2026-05-20 17:19:08] BOT HIT webhook request received
[2026-05-20 17:19:09] sendMessage response: {"ok":true,"result":{"message_id":10192,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779297549,"text":"\ud83d\udce4 Upload Required Document\n\n\ud83d\ude98 Application Reference\nVF-260516-A4A7A348\n\n\ud83c\udd94 Internal Application ID\nFNP-198973\n\n\ud83d\udcc4 Document Required\nSelfie with Agreement in Hand\n\n\ud83d\udc64 Required For\nApplicant \u2014 Sadaf Hussain\n\n\ud83d\udcdd Instructions\nPlease upload a clear selfie while holding the signed agreement document in hand. Ensure both the applicant\u2019s face and the agreement document are clearly visible in the image for manual verification review.\n\nPlease upload the requested document now.\n\nAccepted formats: image, PDF, or document file.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":32,"length":21,"type":"bold"},{"offset":77,"length":23,"type":"bold"},{"offset":116,"length":17,"type":"bold"},{"offset":168,"length":12,"type":"bold"},{"offset":211,"length":12,"type":"bold"}]}}
[2026-05-20 17:19:34] BOT HIT webhook request received
[2026-05-20 17:19:34] sendMessage response: {"ok":true,"result":{"message_id":10194,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779297574,"text":"\u2705 Document Uploaded Successfully\n\nDear Valued Customer,\n\nYour requested Vehicle Finance document has been uploaded successfully.\n\n\ud83d\udcc4 Uploaded Document\nSelfie with Agreement in Hand\n\nYou still have 14 pending document request(s). Please continue uploading the remaining documents.","entities":[{"offset":2,"length":30,"type":"bold"},{"offset":133,"length":17,"type":"bold"},{"offset":197,"length":2,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Continue Required Documents","callback_data":"vf_required_documents"}]]}}}
[2026-05-20 17:19:59] BOT HIT webhook request received
[2026-05-20 17:20:00] sendMessage response: {"ok":true,"result":{"message_id":10195,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779297600,"text":"\ud83d\udcc4 Vehicle Finance Required Documents\n\nDear Valued Customer,\n\nOur Vehicle Finance Department has requested additional documents for your active application.\n\nPlease select a pending document request below and upload the requested document step by step.\n\nPending Documents: 14","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":273,"length":2,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce4 Applicant Address Verification \u2014 Applicant","callback_data":"vf_doc_open_22"}],[{"text":"\ud83d\udce4 Vehicle Finance Application Draft \u2014 Applicant","callback_data":"vf_doc_open_23"}],[{"text":"\ud83d\udce4 Witness Vehicle Finance Draft \u2014 Witness #1","callback_data":"vf_doc_open_24"}],[{"text":"\ud83d\udce4 Witness Agreement Draft \u2014 Witness #1","callback_data":"vf_doc_open_25"}],[{"text":"\ud83d\udce4 Witness Selfie \u2014 Witness #1","callback_data":"vf_doc_open_26"}],[{"text":"\ud83d\udce4 Witness Credit History Certificate \u2014 Witness #1","callback_data":"vf_doc_open_27"}],[{"text":"\ud83d\udce4 Selfie with Agreement in Hand \u2014 Witness #1","callback_data":"vf_doc_open_28"}],[{"text":"\ud83d\udce4 Witness Address Verification \u2014 Witness #1","callback_data":"vf_doc_open_29"}],[{"text":"\ud83d\udce4 Witness Address Verification \u2014 Witness #2","callback_data":"vf_doc_open_30"}],[{"text":"\ud83d\udce4 Selfie with Agreement in Hand \u2014 Witness #2","callback_data":"vf_doc_open_31"}],[{"text":"\ud83d\udce4 Witness Credit History Certificate \u2014 Witness #2","callback_data":"vf_doc_open_32"}],[{"text":"\ud83d\udce4 Witness Selfie \u2014 Witness #2","callback_data":"vf_doc_open_33"}],[{"text":"\ud83d\udce4 Witness Agreement Draft \u2014 Witness #2","callback_data":"vf_doc_open_34"}],[{"text":"\ud83d\udce4 Witness Vehicle Finance Draft \u2014 Witness #2","callback_data":"vf_doc_open_35"}]]}}}
[2026-05-20 17:20:09] BOT HIT webhook request received
[2026-05-20 17:20:10] sendMessage response: {"ok":true,"result":{"message_id":10196,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779297610,"text":"\ud83d\udce4 Upload Required Document\n\n\ud83d\ude98 Application Reference\nVF-260516-A4A7A348\n\n\ud83c\udd94 Internal Application ID\nFNP-198973\n\n\ud83d\udcc4 Document Required\nApplicant Address Verification\n\n\ud83d\udc64 Required For\nApplicant \u2014 Sadaf Hussain\n\n\ud83d\udcdd Instructions\nPlease provide a clear and officially issued address verification document of the applicant. Ensure that the full name, address, and issue date are clearly visible for verification and compliance review.\n\nPlease upload the requested document now.\n\nAccepted formats: image, PDF, or document file.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":32,"length":21,"type":"bold"},{"offset":77,"length":23,"type":"bold"},{"offset":116,"length":17,"type":"bold"},{"offset":169,"length":12,"type":"bold"},{"offset":212,"length":12,"type":"bold"}]}}
[2026-05-20 17:20:27] BOT HIT webhook request received
[2026-05-20 17:20:27] sendMessage response: {"ok":true,"result":{"message_id":10198,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779297627,"text":"\u2705 Document Uploaded Successfully\n\nDear Valued Customer,\n\nYour requested Vehicle Finance document has been uploaded successfully.\n\n\ud83d\udcc4 Uploaded Document\nApplicant Address Verification\n\nYou still have 13 pending document request(s). Please continue uploading the remaining documents.","entities":[{"offset":2,"length":30,"type":"bold"},{"offset":133,"length":17,"type":"bold"},{"offset":198,"length":2,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Continue Required Documents","callback_data":"vf_required_documents"}]]}}}
[2026-05-20 17:20:30] BOT HIT webhook request received
[2026-05-20 17:20:31] sendMessage response: {"ok":true,"result":{"message_id":10199,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779297631,"text":"\ud83d\udcc4 Vehicle Finance Required Documents\n\nDear Valued Customer,\n\nOur Vehicle Finance Department has requested additional documents for your active application.\n\nPlease select a pending document request below and upload the requested document step by step.\n\nPending Documents: 13","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":273,"length":2,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce4 Vehicle Finance Application Draft \u2014 Applicant","callback_data":"vf_doc_open_23"}],[{"text":"\ud83d\udce4 Witness Vehicle Finance Draft \u2014 Witness #1","callback_data":"vf_doc_open_24"}],[{"text":"\ud83d\udce4 Witness Agreement Draft \u2014 Witness #1","callback_data":"vf_doc_open_25"}],[{"text":"\ud83d\udce4 Witness Selfie \u2014 Witness #1","callback_data":"vf_doc_open_26"}],[{"text":"\ud83d\udce4 Witness Credit History Certificate \u2014 Witness #1","callback_data":"vf_doc_open_27"}],[{"text":"\ud83d\udce4 Selfie with Agreement in Hand \u2014 Witness #1","callback_data":"vf_doc_open_28"}],[{"text":"\ud83d\udce4 Witness Address Verification \u2014 Witness #1","callback_data":"vf_doc_open_29"}],[{"text":"\ud83d\udce4 Witness Address Verification \u2014 Witness #2","callback_data":"vf_doc_open_30"}],[{"text":"\ud83d\udce4 Selfie with Agreement in Hand \u2014 Witness #2","callback_data":"vf_doc_open_31"}],[{"text":"\ud83d\udce4 Witness Credit History Certificate \u2014 Witness #2","callback_data":"vf_doc_open_32"}],[{"text":"\ud83d\udce4 Witness Selfie \u2014 Witness #2","callback_data":"vf_doc_open_33"}],[{"text":"\ud83d\udce4 Witness Agreement Draft \u2014 Witness #2","callback_data":"vf_doc_open_34"}],[{"text":"\ud83d\udce4 Witness Vehicle Finance Draft \u2014 Witness #2","callback_data":"vf_doc_open_35"}]]}}}
[2026-05-20 17:20:55] BOT HIT webhook request received
[2026-05-20 17:20:55] sendMessage response: {"ok":true,"result":{"message_id":10200,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779297655,"text":"\ud83d\udce4 Upload Required Document\n\n\ud83d\ude98 Application Reference\nVF-260516-A4A7A348\n\n\ud83c\udd94 Internal Application ID\nFNP-198973\n\n\ud83d\udcc4 Document Required\nVehicle Finance Application Draft\n\n\ud83d\udc64 Required For\nApplicant \u2014 Sadaf Hussain\n\n\ud83d\udcdd Instructions\nPlease upload the complete Vehicle Finance Application Draft provided by FinoviaPay. Ensure that all pages are clearly visible, properly signed where required, and free from edits or missing sections for verification and compliance review purposes.\n\nPlease upload the requested document now.\n\nAccepted formats: image, PDF, or document file.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":32,"length":21,"type":"bold"},{"offset":77,"length":23,"type":"bold"},{"offset":116,"length":17,"type":"bold"},{"offset":172,"length":12,"type":"bold"},{"offset":215,"length":12,"type":"bold"}]}}
[2026-05-20 17:22:27] BOT HIT webhook request received
[2026-05-20 17:22:28] sendMessage response: {"ok":true,"result":{"message_id":10202,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779297748,"text":"\u2705 Document Uploaded Successfully\n\nDear Valued Customer,\n\nYour requested Vehicle Finance document has been uploaded successfully.\n\n\ud83d\udcc4 Uploaded Document\nVehicle Finance Application Draft\n\nYou still have 12 pending document request(s). Please continue uploading the remaining documents.","entities":[{"offset":2,"length":30,"type":"bold"},{"offset":133,"length":17,"type":"bold"},{"offset":201,"length":2,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Continue Required Documents","callback_data":"vf_required_documents"}]]}}}
[2026-05-20 17:22:29] BOT HIT webhook request received
[2026-05-20 17:22:29] sendMessage response: {"ok":true,"result":{"message_id":10203,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779297749,"text":"\ud83d\udcc4 Vehicle Finance Required Documents\n\nDear Valued Customer,\n\nOur Vehicle Finance Department has requested additional documents for your active application.\n\nPlease select a pending document request below and upload the requested document step by step.\n\nPending Documents: 12","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":273,"length":2,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce4 Witness Vehicle Finance Draft \u2014 Witness #1","callback_data":"vf_doc_open_24"}],[{"text":"\ud83d\udce4 Witness Agreement Draft \u2014 Witness #1","callback_data":"vf_doc_open_25"}],[{"text":"\ud83d\udce4 Witness Selfie \u2014 Witness #1","callback_data":"vf_doc_open_26"}],[{"text":"\ud83d\udce4 Witness Credit History Certificate \u2014 Witness #1","callback_data":"vf_doc_open_27"}],[{"text":"\ud83d\udce4 Selfie with Agreement in Hand \u2014 Witness #1","callback_data":"vf_doc_open_28"}],[{"text":"\ud83d\udce4 Witness Address Verification \u2014 Witness #1","callback_data":"vf_doc_open_29"}],[{"text":"\ud83d\udce4 Witness Address Verification \u2014 Witness #2","callback_data":"vf_doc_open_30"}],[{"text":"\ud83d\udce4 Selfie with Agreement in Hand \u2014 Witness #2","callback_data":"vf_doc_open_31"}],[{"text":"\ud83d\udce4 Witness Credit History Certificate \u2014 Witness #2","callback_data":"vf_doc_open_32"}],[{"text":"\ud83d\udce4 Witness Selfie \u2014 Witness #2","callback_data":"vf_doc_open_33"}],[{"text":"\ud83d\udce4 Witness Agreement Draft \u2014 Witness #2","callback_data":"vf_doc_open_34"}],[{"text":"\ud83d\udce4 Witness Vehicle Finance Draft \u2014 Witness #2","callback_data":"vf_doc_open_35"}]]}}}
[2026-05-20 17:23:13] BOT HIT webhook request received
[2026-05-20 17:23:14] sendMessage response: {"ok":true,"result":{"message_id":10204,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779297794,"text":"\ud83d\udce4 Upload Required Document\n\n\ud83d\ude98 Application Reference\nVF-260516-A4A7A348\n\n\ud83c\udd94 Internal Application ID\nFNP-198973\n\n\ud83d\udcc4 Document Required\nWitness Vehicle Finance Draft\n\n\ud83d\udc64 Required For\nWitness #1 \u2014 Ghulam Hussain\n\n\ud83d\udcdd Instructions\nPlease upload the complete Witness Vehicle Finance Draft associated with the application verification process. Ensure that all pages are clear, properly signed where required, and fully readable for compliance and verification review purposes.\n\nPlease upload the requested document now.\n\nAccepted formats: image, PDF, or document file.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":32,"length":21,"type":"bold"},{"offset":77,"length":23,"type":"bold"},{"offset":116,"length":17,"type":"bold"},{"offset":168,"length":12,"type":"bold"},{"offset":213,"length":12,"type":"bold"}]}}
[2026-05-20 17:23:44] BOT HIT webhook request received
[2026-05-20 17:23:45] sendMessage response: {"ok":true,"result":{"message_id":10206,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779297825,"text":"\u2705 Document Uploaded Successfully\n\nDear Valued Customer,\n\nYour requested Vehicle Finance document has been uploaded successfully.\n\n\ud83d\udcc4 Uploaded Document\nWitness Vehicle Finance Draft\n\nYou still have 11 pending document request(s). Please continue uploading the remaining documents.","entities":[{"offset":2,"length":30,"type":"bold"},{"offset":133,"length":17,"type":"bold"},{"offset":197,"length":2,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Continue Required Documents","callback_data":"vf_required_documents"}]]}}}
[2026-05-20 17:23:46] BOT HIT webhook request received
[2026-05-20 17:23:47] sendMessage response: {"ok":true,"result":{"message_id":10207,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779297827,"text":"\ud83d\udcc4 Vehicle Finance Required Documents\n\nDear Valued Customer,\n\nOur Vehicle Finance Department has requested additional documents for your active application.\n\nPlease select a pending document request below and upload the requested document step by step.\n\nPending Documents: 11","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":273,"length":2,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce4 Witness Agreement Draft \u2014 Witness #1","callback_data":"vf_doc_open_25"}],[{"text":"\ud83d\udce4 Witness Selfie \u2014 Witness #1","callback_data":"vf_doc_open_26"}],[{"text":"\ud83d\udce4 Witness Credit History Certificate \u2014 Witness #1","callback_data":"vf_doc_open_27"}],[{"text":"\ud83d\udce4 Selfie with Agreement in Hand \u2014 Witness #1","callback_data":"vf_doc_open_28"}],[{"text":"\ud83d\udce4 Witness Address Verification \u2014 Witness #1","callback_data":"vf_doc_open_29"}],[{"text":"\ud83d\udce4 Witness Address Verification \u2014 Witness #2","callback_data":"vf_doc_open_30"}],[{"text":"\ud83d\udce4 Selfie with Agreement in Hand \u2014 Witness #2","callback_data":"vf_doc_open_31"}],[{"text":"\ud83d\udce4 Witness Credit History Certificate \u2014 Witness #2","callback_data":"vf_doc_open_32"}],[{"text":"\ud83d\udce4 Witness Selfie \u2014 Witness #2","callback_data":"vf_doc_open_33"}],[{"text":"\ud83d\udce4 Witness Agreement Draft \u2014 Witness #2","callback_data":"vf_doc_open_34"}],[{"text":"\ud83d\udce4 Witness Vehicle Finance Draft \u2014 Witness #2","callback_data":"vf_doc_open_35"}]]}}}
[2026-05-20 17:23:52] BOT HIT webhook request received
[2026-05-20 17:23:52] sendMessage response: {"ok":true,"result":{"message_id":10208,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779297832,"text":"\ud83d\udce4 Upload Required Document\n\n\ud83d\ude98 Application Reference\nVF-260516-A4A7A348\n\n\ud83c\udd94 Internal Application ID\nFNP-198973\n\n\ud83d\udcc4 Document Required\nWitness Agreement Draft\n\n\ud83d\udc64 Required For\nWitness #1 \u2014 Ghulam Hussain\n\n\ud83d\udcdd Instructions\nPlease upload the complete Witness Agreement Draft related to the Vehicle Finance application. Ensure that all pages are clear, readable, and properly signed where required for verification and compliance review purposes.\n\nPlease upload the requested document now.\n\nAccepted formats: image, PDF, or document file.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":32,"length":21,"type":"bold"},{"offset":77,"length":23,"type":"bold"},{"offset":116,"length":17,"type":"bold"},{"offset":162,"length":12,"type":"bold"},{"offset":207,"length":12,"type":"bold"}]}}
[2026-05-20 17:24:38] BOT HIT webhook request received
[2026-05-20 17:24:39] sendMessage response: {"ok":true,"result":{"message_id":10210,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779297879,"text":"\u2705 Document Uploaded Successfully\n\nDear Valued Customer,\n\nYour requested Vehicle Finance document has been uploaded successfully.\n\n\ud83d\udcc4 Uploaded Document\nWitness Agreement Draft\n\nYou still have 10 pending document request(s). Please continue uploading the remaining documents.","entities":[{"offset":2,"length":30,"type":"bold"},{"offset":133,"length":17,"type":"bold"},{"offset":191,"length":2,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Continue Required Documents","callback_data":"vf_required_documents"}]]}}}
[2026-05-20 17:24:40] BOT HIT webhook request received
[2026-05-20 17:24:41] sendMessage response: {"ok":true,"result":{"message_id":10211,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779297880,"text":"\ud83d\udcc4 Vehicle Finance Required Documents\n\nDear Valued Customer,\n\nOur Vehicle Finance Department has requested additional documents for your active application.\n\nPlease select a pending document request below and upload the requested document step by step.\n\nPending Documents: 10","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":273,"length":2,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce4 Witness Selfie \u2014 Witness #1","callback_data":"vf_doc_open_26"}],[{"text":"\ud83d\udce4 Witness Credit History Certificate \u2014 Witness #1","callback_data":"vf_doc_open_27"}],[{"text":"\ud83d\udce4 Selfie with Agreement in Hand \u2014 Witness #1","callback_data":"vf_doc_open_28"}],[{"text":"\ud83d\udce4 Witness Address Verification \u2014 Witness #1","callback_data":"vf_doc_open_29"}],[{"text":"\ud83d\udce4 Witness Address Verification \u2014 Witness #2","callback_data":"vf_doc_open_30"}],[{"text":"\ud83d\udce4 Selfie with Agreement in Hand \u2014 Witness #2","callback_data":"vf_doc_open_31"}],[{"text":"\ud83d\udce4 Witness Credit History Certificate \u2014 Witness #2","callback_data":"vf_doc_open_32"}],[{"text":"\ud83d\udce4 Witness Selfie \u2014 Witness #2","callback_data":"vf_doc_open_33"}],[{"text":"\ud83d\udce4 Witness Agreement Draft \u2014 Witness #2","callback_data":"vf_doc_open_34"}],[{"text":"\ud83d\udce4 Witness Vehicle Finance Draft \u2014 Witness #2","callback_data":"vf_doc_open_35"}]]}}}
[2026-05-20 17:24:44] BOT HIT webhook request received
[2026-05-20 17:24:44] sendMessage response: {"ok":true,"result":{"message_id":10212,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779297884,"text":"\ud83d\udce4 Upload Required Document\n\n\ud83d\ude98 Application Reference\nVF-260516-A4A7A348\n\n\ud83c\udd94 Internal Application ID\nFNP-198973\n\n\ud83d\udcc4 Document Required\nWitness Selfie\n\n\ud83d\udc64 Required For\nWitness #1 \u2014 Ghulam Hussain\n\n\ud83d\udcdd Instructions\nPlease upload a recent and clear selfie picture of the witness for identity verification purposes. The face must be fully visible without masks, filters, sunglasses, or heavy editing to complete the verification review successfully.\n\nPlease upload the requested document now.\n\nAccepted formats: image, PDF, or document file.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":32,"length":21,"type":"bold"},{"offset":77,"length":23,"type":"bold"},{"offset":116,"length":17,"type":"bold"},{"offset":153,"length":12,"type":"bold"},{"offset":198,"length":12,"type":"bold"}]}}
[2026-05-20 17:24:59] BOT HIT webhook request received
[2026-05-20 17:25:00] sendMessage response: {"ok":true,"result":{"message_id":10214,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779297900,"text":"\u2705 Document Uploaded Successfully\n\nDear Valued Customer,\n\nYour requested Vehicle Finance document has been uploaded successfully.\n\n\ud83d\udcc4 Uploaded Document\nWitness Selfie\n\nYou still have 9 pending document request(s). Please continue uploading the remaining documents.","entities":[{"offset":2,"length":30,"type":"bold"},{"offset":133,"length":17,"type":"bold"},{"offset":182,"length":1,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Continue Required Documents","callback_data":"vf_required_documents"}]]}}}
[2026-05-20 17:25:03] BOT HIT webhook request received
[2026-05-20 17:25:03] sendMessage response: {"ok":true,"result":{"message_id":10215,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779297903,"text":"\ud83d\udcc4 Vehicle Finance Required Documents\n\nDear Valued Customer,\n\nOur Vehicle Finance Department has requested additional documents for your active application.\n\nPlease select a pending document request below and upload the requested document step by step.\n\nPending Documents: 9","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":273,"length":1,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce4 Witness Credit History Certificate \u2014 Witness #1","callback_data":"vf_doc_open_27"}],[{"text":"\ud83d\udce4 Selfie with Agreement in Hand \u2014 Witness #1","callback_data":"vf_doc_open_28"}],[{"text":"\ud83d\udce4 Witness Address Verification \u2014 Witness #1","callback_data":"vf_doc_open_29"}],[{"text":"\ud83d\udce4 Witness Address Verification \u2014 Witness #2","callback_data":"vf_doc_open_30"}],[{"text":"\ud83d\udce4 Selfie with Agreement in Hand \u2014 Witness #2","callback_data":"vf_doc_open_31"}],[{"text":"\ud83d\udce4 Witness Credit History Certificate \u2014 Witness #2","callback_data":"vf_doc_open_32"}],[{"text":"\ud83d\udce4 Witness Selfie \u2014 Witness #2","callback_data":"vf_doc_open_33"}],[{"text":"\ud83d\udce4 Witness Agreement Draft \u2014 Witness #2","callback_data":"vf_doc_open_34"}],[{"text":"\ud83d\udce4 Witness Vehicle Finance Draft \u2014 Witness #2","callback_data":"vf_doc_open_35"}]]}}}
[2026-05-20 17:25:14] BOT HIT webhook request received
[2026-05-20 17:25:14] sendMessage response: {"ok":true,"result":{"message_id":10216,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779297914,"text":"\ud83d\udce4 Upload Required Document\n\n\ud83d\ude98 Application Reference\nVF-260516-A4A7A348\n\n\ud83c\udd94 Internal Application ID\nFNP-198973\n\n\ud83d\udcc4 Document Required\nWitness Credit History Certificate\n\n\ud83d\udc64 Required For\nWitness #1 \u2014 Ghulam Hussain\n\n\ud83d\udcdd Instructions\nPlease upload a valid Credit History Certificate of the witness for verification and financial compliance review. Ensure that the document is officially issued and all information is clearly readable.\n\nPlease upload the requested document now.\n\nAccepted formats: image, PDF, or document file.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":32,"length":21,"type":"bold"},{"offset":77,"length":23,"type":"bold"},{"offset":116,"length":17,"type":"bold"},{"offset":173,"length":12,"type":"bold"},{"offset":218,"length":12,"type":"bold"}]}}
[2026-05-20 17:25:23] BOT HIT webhook request received
[2026-05-20 17:25:23] sendMessage response: {"ok":true,"result":{"message_id":10218,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779297923,"text":"\u2705 Document Uploaded Successfully\n\nDear Valued Customer,\n\nYour requested Vehicle Finance document has been uploaded successfully.\n\n\ud83d\udcc4 Uploaded Document\nWitness Credit History Certificate\n\nYou still have 8 pending document request(s). Please continue uploading the remaining documents.","entities":[{"offset":2,"length":30,"type":"bold"},{"offset":133,"length":17,"type":"bold"},{"offset":202,"length":1,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Continue Required Documents","callback_data":"vf_required_documents"}]]}}}
[2026-05-20 17:25:27] BOT HIT webhook request received
[2026-05-20 17:25:27] sendMessage response: {"ok":true,"result":{"message_id":10219,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779297927,"text":"\ud83d\udcc4 Vehicle Finance Required Documents\n\nDear Valued Customer,\n\nOur Vehicle Finance Department has requested additional documents for your active application.\n\nPlease select a pending document request below and upload the requested document step by step.\n\nPending Documents: 8","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":273,"length":1,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce4 Selfie with Agreement in Hand \u2014 Witness #1","callback_data":"vf_doc_open_28"}],[{"text":"\ud83d\udce4 Witness Address Verification \u2014 Witness #1","callback_data":"vf_doc_open_29"}],[{"text":"\ud83d\udce4 Witness Address Verification \u2014 Witness #2","callback_data":"vf_doc_open_30"}],[{"text":"\ud83d\udce4 Selfie with Agreement in Hand \u2014 Witness #2","callback_data":"vf_doc_open_31"}],[{"text":"\ud83d\udce4 Witness Credit History Certificate \u2014 Witness #2","callback_data":"vf_doc_open_32"}],[{"text":"\ud83d\udce4 Witness Selfie \u2014 Witness #2","callback_data":"vf_doc_open_33"}],[{"text":"\ud83d\udce4 Witness Agreement Draft \u2014 Witness #2","callback_data":"vf_doc_open_34"}],[{"text":"\ud83d\udce4 Witness Vehicle Finance Draft \u2014 Witness #2","callback_data":"vf_doc_open_35"}]]}}}
[2026-05-20 17:25:32] BOT HIT webhook request received
[2026-05-20 17:25:32] sendMessage response: {"ok":true,"result":{"message_id":10220,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779297932,"text":"\ud83d\udce4 Upload Required Document\n\n\ud83d\ude98 Application Reference\nVF-260516-A4A7A348\n\n\ud83c\udd94 Internal Application ID\nFNP-198973\n\n\ud83d\udcc4 Document Required\nSelfie with Agreement in Hand\n\n\ud83d\udc64 Required For\nWitness #1 \u2014 Ghulam Hussain\n\n\ud83d\udcdd Instructions\nPlease upload a clear selfie while holding the signed agreement document in hand. Ensure both the applicant\u2019s face and the agreement document are clearly visible in the image for manual verification review.\n\nPlease upload the requested document now.\n\nAccepted formats: image, PDF, or document file.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":32,"length":21,"type":"bold"},{"offset":77,"length":23,"type":"bold"},{"offset":116,"length":17,"type":"bold"},{"offset":168,"length":12,"type":"bold"},{"offset":213,"length":12,"type":"bold"}]}}
[2026-05-20 17:25:51] BOT HIT webhook request received
[2026-05-20 17:25:52] sendMessage response: {"ok":true,"result":{"message_id":10222,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779297952,"text":"\u2705 Document Uploaded Successfully\n\nDear Valued Customer,\n\nYour requested Vehicle Finance document has been uploaded successfully.\n\n\ud83d\udcc4 Uploaded Document\nSelfie with Agreement in Hand\n\nYou still have 7 pending document request(s). Please continue uploading the remaining documents.","entities":[{"offset":2,"length":30,"type":"bold"},{"offset":133,"length":17,"type":"bold"},{"offset":197,"length":1,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Continue Required Documents","callback_data":"vf_required_documents"}]]}}}
[2026-05-20 17:25:53] BOT HIT webhook request received
[2026-05-20 17:25:54] sendMessage response: {"ok":true,"result":{"message_id":10223,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779297954,"text":"\ud83d\udcc4 Vehicle Finance Required Documents\n\nDear Valued Customer,\n\nOur Vehicle Finance Department has requested additional documents for your active application.\n\nPlease select a pending document request below and upload the requested document step by step.\n\nPending Documents: 7","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":273,"length":1,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce4 Witness Address Verification \u2014 Witness #1","callback_data":"vf_doc_open_29"}],[{"text":"\ud83d\udce4 Witness Address Verification \u2014 Witness #2","callback_data":"vf_doc_open_30"}],[{"text":"\ud83d\udce4 Selfie with Agreement in Hand \u2014 Witness #2","callback_data":"vf_doc_open_31"}],[{"text":"\ud83d\udce4 Witness Credit History Certificate \u2014 Witness #2","callback_data":"vf_doc_open_32"}],[{"text":"\ud83d\udce4 Witness Selfie \u2014 Witness #2","callback_data":"vf_doc_open_33"}],[{"text":"\ud83d\udce4 Witness Agreement Draft \u2014 Witness #2","callback_data":"vf_doc_open_34"}],[{"text":"\ud83d\udce4 Witness Vehicle Finance Draft \u2014 Witness #2","callback_data":"vf_doc_open_35"}]]}}}
[2026-05-20 17:26:04] BOT HIT webhook request received
[2026-05-20 17:26:05] sendMessage response: {"ok":true,"result":{"message_id":10224,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779297964,"text":"\ud83d\udce4 Upload Required Document\n\n\ud83d\ude98 Application Reference\nVF-260516-A4A7A348\n\n\ud83c\udd94 Internal Application ID\nFNP-198973\n\n\ud83d\udcc4 Document Required\nWitness Address Verification\n\n\ud83d\udc64 Required For\nWitness #1 \u2014 Ghulam Hussain\n\n\ud83d\udcdd Instructions\nPlease upload a clear and valid address verification document of the witness for compliance and identity verification purposes. Accepted documents may include a utility bill, bank statement, or government-issued address document issued within the last 3 months.\n\nPlease upload the requested document now.\n\nAccepted formats: image, PDF, or document file.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":32,"length":21,"type":"bold"},{"offset":77,"length":23,"type":"bold"},{"offset":116,"length":17,"type":"bold"},{"offset":167,"length":12,"type":"bold"},{"offset":212,"length":12,"type":"bold"}]}}
[2026-05-20 17:26:16] BOT HIT webhook request received
[2026-05-20 17:26:16] sendMessage response: {"ok":true,"result":{"message_id":10226,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779297976,"text":"\u2705 Document Uploaded Successfully\n\nDear Valued Customer,\n\nYour requested Vehicle Finance document has been uploaded successfully.\n\n\ud83d\udcc4 Uploaded Document\nWitness Address Verification\n\nYou still have 6 pending document request(s). Please continue uploading the remaining documents.","entities":[{"offset":2,"length":30,"type":"bold"},{"offset":133,"length":17,"type":"bold"},{"offset":196,"length":1,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Continue Required Documents","callback_data":"vf_required_documents"}]]}}}
[2026-05-20 17:26:18] BOT HIT webhook request received
[2026-05-20 17:26:18] sendMessage response: {"ok":true,"result":{"message_id":10227,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779297978,"text":"\ud83d\udcc4 Vehicle Finance Required Documents\n\nDear Valued Customer,\n\nOur Vehicle Finance Department has requested additional documents for your active application.\n\nPlease select a pending document request below and upload the requested document step by step.\n\nPending Documents: 6","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":273,"length":1,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce4 Witness Address Verification \u2014 Witness #2","callback_data":"vf_doc_open_30"}],[{"text":"\ud83d\udce4 Selfie with Agreement in Hand \u2014 Witness #2","callback_data":"vf_doc_open_31"}],[{"text":"\ud83d\udce4 Witness Credit History Certificate \u2014 Witness #2","callback_data":"vf_doc_open_32"}],[{"text":"\ud83d\udce4 Witness Selfie \u2014 Witness #2","callback_data":"vf_doc_open_33"}],[{"text":"\ud83d\udce4 Witness Agreement Draft \u2014 Witness #2","callback_data":"vf_doc_open_34"}],[{"text":"\ud83d\udce4 Witness Vehicle Finance Draft \u2014 Witness #2","callback_data":"vf_doc_open_35"}]]}}}
[2026-05-20 17:26:29] BOT HIT webhook request received
[2026-05-20 17:26:29] sendMessage response: {"ok":true,"result":{"message_id":10228,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779297989,"text":"\ud83d\udce4 Upload Required Document\n\n\ud83d\ude98 Application Reference\nVF-260516-A4A7A348\n\n\ud83c\udd94 Internal Application ID\nFNP-198973\n\n\ud83d\udcc4 Document Required\nWitness Address Verification\n\n\ud83d\udc64 Required For\nWitness #2 \u2014 Faisal Hussain\n\n\ud83d\udcdd Instructions\nPlease upload a clear and valid address verification document of the witness for compliance and identity verification purposes. Accepted documents may include a utility bill, bank statement, or government-issued address document issued within the last 3 months.\n\nPlease upload the requested document now.\n\nAccepted formats: image, PDF, or document file.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":32,"length":21,"type":"bold"},{"offset":77,"length":23,"type":"bold"},{"offset":116,"length":17,"type":"bold"},{"offset":167,"length":12,"type":"bold"},{"offset":212,"length":12,"type":"bold"}]}}
[2026-05-20 17:26:41] BOT HIT webhook request received
[2026-05-20 17:26:42] sendMessage response: {"ok":true,"result":{"message_id":10230,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779298002,"text":"\u2705 Document Uploaded Successfully\n\nDear Valued Customer,\n\nYour requested Vehicle Finance document has been uploaded successfully.\n\n\ud83d\udcc4 Uploaded Document\nWitness Address Verification\n\nYou still have 5 pending document request(s). Please continue uploading the remaining documents.","entities":[{"offset":2,"length":30,"type":"bold"},{"offset":133,"length":17,"type":"bold"},{"offset":196,"length":1,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Continue Required Documents","callback_data":"vf_required_documents"}]]}}}
[2026-05-20 17:26:44] BOT HIT webhook request received
[2026-05-20 17:26:45] sendMessage response: {"ok":true,"result":{"message_id":10231,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779298005,"text":"\ud83d\udcc4 Vehicle Finance Required Documents\n\nDear Valued Customer,\n\nOur Vehicle Finance Department has requested additional documents for your active application.\n\nPlease select a pending document request below and upload the requested document step by step.\n\nPending Documents: 5","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":273,"length":1,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce4 Selfie with Agreement in Hand \u2014 Witness #2","callback_data":"vf_doc_open_31"}],[{"text":"\ud83d\udce4 Witness Credit History Certificate \u2014 Witness #2","callback_data":"vf_doc_open_32"}],[{"text":"\ud83d\udce4 Witness Selfie \u2014 Witness #2","callback_data":"vf_doc_open_33"}],[{"text":"\ud83d\udce4 Witness Agreement Draft \u2014 Witness #2","callback_data":"vf_doc_open_34"}],[{"text":"\ud83d\udce4 Witness Vehicle Finance Draft \u2014 Witness #2","callback_data":"vf_doc_open_35"}]]}}}
[2026-05-20 17:26:48] BOT HIT webhook request received
[2026-05-20 17:26:49] sendMessage response: {"ok":true,"result":{"message_id":10232,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779298009,"text":"\ud83d\udce4 Upload Required Document\n\n\ud83d\ude98 Application Reference\nVF-260516-A4A7A348\n\n\ud83c\udd94 Internal Application ID\nFNP-198973\n\n\ud83d\udcc4 Document Required\nSelfie with Agreement in Hand\n\n\ud83d\udc64 Required For\nWitness #2 \u2014 Faisal Hussain\n\n\ud83d\udcdd Instructions\nPlease upload a clear selfie while holding the signed agreement document in hand. Ensure both the applicant\u2019s face and the agreement document are clearly visible in the image for manual verification review.\n\nPlease upload the requested document now.\n\nAccepted formats: image, PDF, or document file.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":32,"length":21,"type":"bold"},{"offset":77,"length":23,"type":"bold"},{"offset":116,"length":17,"type":"bold"},{"offset":168,"length":12,"type":"bold"},{"offset":213,"length":12,"type":"bold"}]}}
[2026-05-20 17:27:04] BOT HIT webhook request received
[2026-05-20 17:27:04] sendMessage response: {"ok":true,"result":{"message_id":10234,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779298024,"text":"\u2705 Document Uploaded Successfully\n\nDear Valued Customer,\n\nYour requested Vehicle Finance document has been uploaded successfully.\n\n\ud83d\udcc4 Uploaded Document\nSelfie with Agreement in Hand\n\nYou still have 4 pending document request(s). Please continue uploading the remaining documents.","entities":[{"offset":2,"length":30,"type":"bold"},{"offset":133,"length":17,"type":"bold"},{"offset":197,"length":1,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Continue Required Documents","callback_data":"vf_required_documents"}]]}}}
[2026-05-20 17:27:05] BOT HIT webhook request received
[2026-05-20 17:27:06] sendMessage response: {"ok":true,"result":{"message_id":10235,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779298026,"text":"\ud83d\udcc4 Vehicle Finance Required Documents\n\nDear Valued Customer,\n\nOur Vehicle Finance Department has requested additional documents for your active application.\n\nPlease select a pending document request below and upload the requested document step by step.\n\nPending Documents: 4","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":273,"length":1,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce4 Witness Credit History Certificate \u2014 Witness #2","callback_data":"vf_doc_open_32"}],[{"text":"\ud83d\udce4 Witness Selfie \u2014 Witness #2","callback_data":"vf_doc_open_33"}],[{"text":"\ud83d\udce4 Witness Agreement Draft \u2014 Witness #2","callback_data":"vf_doc_open_34"}],[{"text":"\ud83d\udce4 Witness Vehicle Finance Draft \u2014 Witness #2","callback_data":"vf_doc_open_35"}]]}}}
[2026-05-20 17:29:08] BOT HIT webhook request received
[2026-05-20 17:29:09] sendMessage response: {"ok":true,"result":{"message_id":10236,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779298149,"text":"\ud83d\udce4 Upload Required Document\n\n\ud83d\ude98 Application Reference\nVF-260516-A4A7A348\n\n\ud83c\udd94 Internal Application ID\nFNP-198973\n\n\ud83d\udcc4 Document Required\nWitness Credit History Certificate\n\n\ud83d\udc64 Required For\nWitness #2 \u2014 Faisal Hussain\n\n\ud83d\udcdd Instructions\nPlease upload a valid Credit History Certificate of the witness for verification and financial compliance review. Ensure that the document is officially issued and all information is clearly readable.\n\nPlease upload the requested document now.\n\nAccepted formats: image, PDF, or document file.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":32,"length":21,"type":"bold"},{"offset":77,"length":23,"type":"bold"},{"offset":116,"length":17,"type":"bold"},{"offset":173,"length":12,"type":"bold"},{"offset":218,"length":12,"type":"bold"}]}}
[2026-05-20 17:29:22] BOT HIT webhook request received
[2026-05-20 17:29:22] sendMessage response: {"ok":true,"result":{"message_id":10238,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779298162,"text":"\u2705 Document Uploaded Successfully\n\nDear Valued Customer,\n\nYour requested Vehicle Finance document has been uploaded successfully.\n\n\ud83d\udcc4 Uploaded Document\nWitness Credit History Certificate\n\nYou still have 3 pending document request(s). Please continue uploading the remaining documents.","entities":[{"offset":2,"length":30,"type":"bold"},{"offset":133,"length":17,"type":"bold"},{"offset":202,"length":1,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Continue Required Documents","callback_data":"vf_required_documents"}]]}}}
[2026-05-20 17:29:24] BOT HIT webhook request received
[2026-05-20 17:29:25] sendMessage response: {"ok":true,"result":{"message_id":10239,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779298165,"text":"\ud83d\udcc4 Vehicle Finance Required Documents\n\nDear Valued Customer,\n\nOur Vehicle Finance Department has requested additional documents for your active application.\n\nPlease select a pending document request below and upload the requested document step by step.\n\nPending Documents: 3","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":273,"length":1,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce4 Witness Selfie \u2014 Witness #2","callback_data":"vf_doc_open_33"}],[{"text":"\ud83d\udce4 Witness Agreement Draft \u2014 Witness #2","callback_data":"vf_doc_open_34"}],[{"text":"\ud83d\udce4 Witness Vehicle Finance Draft \u2014 Witness #2","callback_data":"vf_doc_open_35"}]]}}}
[2026-05-20 17:29:27] BOT HIT webhook request received
[2026-05-20 17:29:27] sendMessage response: {"ok":true,"result":{"message_id":10240,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779298167,"text":"\ud83d\udce4 Upload Required Document\n\n\ud83d\ude98 Application Reference\nVF-260516-A4A7A348\n\n\ud83c\udd94 Internal Application ID\nFNP-198973\n\n\ud83d\udcc4 Document Required\nWitness Selfie\n\n\ud83d\udc64 Required For\nWitness #2 \u2014 Faisal Hussain\n\n\ud83d\udcdd Instructions\nPlease upload a recent and clear selfie picture of the witness for identity verification purposes. The face must be fully visible without masks, filters, sunglasses, or heavy editing to complete the verification review successfully.\n\nPlease upload the requested document now.\n\nAccepted formats: image, PDF, or document file.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":32,"length":21,"type":"bold"},{"offset":77,"length":23,"type":"bold"},{"offset":116,"length":17,"type":"bold"},{"offset":153,"length":12,"type":"bold"},{"offset":198,"length":12,"type":"bold"}]}}
[2026-05-20 17:29:37] BOT HIT webhook request received
[2026-05-20 17:29:37] sendMessage response: {"ok":true,"result":{"message_id":10242,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779298177,"text":"\u2705 Document Uploaded Successfully\n\nDear Valued Customer,\n\nYour requested Vehicle Finance document has been uploaded successfully.\n\n\ud83d\udcc4 Uploaded Document\nWitness Selfie\n\nYou still have 2 pending document request(s). Please continue uploading the remaining documents.","entities":[{"offset":2,"length":30,"type":"bold"},{"offset":133,"length":17,"type":"bold"},{"offset":182,"length":1,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Continue Required Documents","callback_data":"vf_required_documents"}]]}}}
[2026-05-20 17:29:39] BOT HIT webhook request received
[2026-05-20 17:29:39] sendMessage response: {"ok":true,"result":{"message_id":10243,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779298179,"text":"\ud83d\udcc4 Vehicle Finance Required Documents\n\nDear Valued Customer,\n\nOur Vehicle Finance Department has requested additional documents for your active application.\n\nPlease select a pending document request below and upload the requested document step by step.\n\nPending Documents: 2","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":273,"length":1,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce4 Witness Agreement Draft \u2014 Witness #2","callback_data":"vf_doc_open_34"}],[{"text":"\ud83d\udce4 Witness Vehicle Finance Draft \u2014 Witness #2","callback_data":"vf_doc_open_35"}]]}}}
[2026-05-20 17:29:44] BOT HIT webhook request received
[2026-05-20 17:29:45] sendMessage response: {"ok":true,"result":{"message_id":10244,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779298185,"text":"\ud83d\udce4 Upload Required Document\n\n\ud83d\ude98 Application Reference\nVF-260516-A4A7A348\n\n\ud83c\udd94 Internal Application ID\nFNP-198973\n\n\ud83d\udcc4 Document Required\nWitness Agreement Draft\n\n\ud83d\udc64 Required For\nWitness #2 \u2014 Faisal Hussain\n\n\ud83d\udcdd Instructions\nPlease upload the complete Witness Agreement Draft related to the Vehicle Finance application. Ensure that all pages are clear, readable, and properly signed where required for verification and compliance review purposes.\n\nPlease upload the requested document now.\n\nAccepted formats: image, PDF, or document file.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":32,"length":21,"type":"bold"},{"offset":77,"length":23,"type":"bold"},{"offset":116,"length":17,"type":"bold"},{"offset":162,"length":12,"type":"bold"},{"offset":207,"length":12,"type":"bold"}]}}
[2026-05-20 17:30:06] BOT HIT webhook request received
[2026-05-20 17:30:07] sendMessage response: {"ok":true,"result":{"message_id":10246,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779298207,"text":"\u2705 Document Uploaded Successfully\n\nDear Valued Customer,\n\nYour requested Vehicle Finance document has been uploaded successfully.\n\n\ud83d\udcc4 Uploaded Document\nWitness Agreement Draft\n\nYou still have 1 pending document request(s). Please continue uploading the remaining documents.","entities":[{"offset":2,"length":30,"type":"bold"},{"offset":133,"length":17,"type":"bold"},{"offset":191,"length":1,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Continue Required Documents","callback_data":"vf_required_documents"}]]}}}
[2026-05-20 17:30:08] BOT HIT webhook request received
[2026-05-20 17:30:09] sendMessage response: {"ok":true,"result":{"message_id":10247,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779298208,"text":"\ud83d\udcc4 Vehicle Finance Required Documents\n\nDear Valued Customer,\n\nOur Vehicle Finance Department has requested additional documents for your active application.\n\nPlease select a pending document request below and upload the requested document step by step.\n\nPending Documents: 1","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":273,"length":1,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce4 Witness Vehicle Finance Draft \u2014 Witness #2","callback_data":"vf_doc_open_35"}]]}}}
[2026-05-20 17:30:26] BOT HIT webhook request received
[2026-05-20 17:30:26] sendMessage response: {"ok":true,"result":{"message_id":10248,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779298226,"text":"\ud83d\udce4 Upload Required Document\n\n\ud83d\ude98 Application Reference\nVF-260516-A4A7A348\n\n\ud83c\udd94 Internal Application ID\nFNP-198973\n\n\ud83d\udcc4 Document Required\nWitness Vehicle Finance Draft\n\n\ud83d\udc64 Required For\nWitness #2 \u2014 Faisal Hussain\n\n\ud83d\udcdd Instructions\nPlease upload the complete Witness Vehicle Finance Draft associated with the application verification process. Ensure that all pages are clear, properly signed where required, and fully readable for compliance and verification review purposes.\n\nPlease upload the requested document now.\n\nAccepted formats: image, PDF, or document file.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":32,"length":21,"type":"bold"},{"offset":77,"length":23,"type":"bold"},{"offset":116,"length":17,"type":"bold"},{"offset":168,"length":12,"type":"bold"},{"offset":213,"length":12,"type":"bold"}]}}
[2026-05-20 17:30:47] BOT HIT webhook request received
[2026-05-20 17:30:48] sendMessage response: {"ok":true,"result":{"message_id":10250,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779298248,"text":"\u2705 Document Uploaded Successfully\n\nDear Valued Customer,\n\nYour requested Vehicle Finance document has been uploaded successfully.\n\n\ud83d\udcc4 Uploaded Document\nWitness Vehicle Finance Draft\n\nAll pending Vehicle Finance document requests have been completed.\n\nOur Vehicle Finance Department will review the submitted documents and contact you if further verification is required.","entities":[{"offset":2,"length":30,"type":"bold"},{"offset":133,"length":17,"type":"bold"}]}}
[2026-05-20 17:43:17] BOT HIT webhook request received
[2026-05-20 17:43:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-20 17:43:18] sendMessage response: {"ok":true,"result":{"message_id":10252,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779298998,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-21 08:40:47] BOT HIT webhook request received
[2026-05-21 08:40:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-21 08:40:48] sendMessage response: {"ok":true,"result":{"message_id":10254,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779352848,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-21 10:01:36] BOT HIT webhook request received
[2026-05-21 10:01:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-21 10:01:37] sendMessage response: {"ok":true,"result":{"message_id":10256,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779357696,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-22 05:17:28] BOT HIT webhook request received
[2026-05-22 05:17:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-22 05:17:29] sendMessage response: {"ok":true,"result":{"message_id":10258,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779427049,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-22 06:05:59] BOT HIT webhook request received
[2026-05-22 06:06:00] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-22 06:06:00] sendMessage response: {"ok":true,"result":{"message_id":10260,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779429960,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-22 14:47:46] BOT HIT webhook request received
[2026-05-22 14:47:46] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-22 14:47:47] sendMessage response: {"ok":true,"result":{"message_id":10262,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779461266,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-22 15:38:18] BOT HIT webhook request received
[2026-05-22 15:38:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-22 15:38:19] sendMessage response: {"ok":true,"result":{"message_id":10264,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779464298,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-22 15:48:09] BOT HIT webhook request received
[2026-05-22 15:48:10] sendMessage response: {"ok":true,"result":{"message_id":10266,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779464890,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-22 15:48:12] BOT HIT webhook request received
[2026-05-22 15:48:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-22 15:48:13] sendMessage response: {"ok":true,"result":{"message_id":10267,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779464893,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-22 15:50:06] BOT HIT webhook request received
[2026-05-22 15:50:07] sendMessage response: {"ok":true,"result":{"message_id":10269,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779465007,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-22 15:50:12] BOT HIT webhook request received
[2026-05-22 15:50:12] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-05-22 15:50:12] DOB verification blocked match=no
[2026-05-22 15:50:12] DOB verification active/general match=yes user_id=25 status=active
[2026-05-22 15:50:18] sendMessage response: {"ok":true,"result":{"message_id":10271,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779465018,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-22 15:50:53] BOT HIT webhook request received
[2026-05-22 15:50:53] sendMessage response: {"ok":true,"result":{"message_id":10273,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779465053,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-22 15:50:54] sendMessage response: {"ok":true,"result":{"message_id":10274,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779465054,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-22 15:51:00] BOT HIT webhook request received
[2026-05-22 15:51:00] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-22 15:51:01] sendMessage response: {"ok":true,"result":{"message_id":10275,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779465061,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-22 15:52:03] BOT HIT webhook request received
[2026-05-22 15:52:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-22 15:52:04] sendMessage response: {"ok":true,"result":{"message_id":10276,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779465124,"text":"To create your support ticket, please enter your full name."}}
[2026-05-22 15:52:08] BOT HIT webhook request received
[2026-05-22 15:52:08] sendMessage response: {"ok":true,"result":{"message_id":10278,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779465128,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-05-22 15:52:18] BOT HIT webhook request received
[2026-05-22 15:52:18] sendMessage response: {"ok":true,"result":{"message_id":10280,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779465138,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-05-22 15:52:28] BOT HIT webhook request received
[2026-05-22 15:52:28] sendMessage response: {"ok":true,"result":{"message_id":10282,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779465148,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-05-22 15:53:48] BOT HIT webhook request received
[2026-05-22 15:53:49] sendMessage response: {"ok":true,"result":{"message_id":10284,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779465229,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-05-22 15:59:52] BOT HIT webhook request received
[2026-05-22 15:59:52] sendMessage response: {"ok":true,"result":{"message_id":10286,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779465592,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKTFDA4A481\nFull Name: Sadaf Hussain\nEmail: mzoohaaan@gmail.com\nContact Number: +923036814535\nSubject: Fiance Vehicle\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":107,"length":19,"type":"email"},{"offset":143,"length":13,"type":"phone_number"}]}}
[2026-05-22 15:59:53] sendMessage response: {"ok":true,"result":{"message_id":10287,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779465593,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-22 17:51:52] BOT HIT webhook request received
[2026-05-22 17:51:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-22 17:51:53] sendMessage response: {"ok":true,"result":{"message_id":10289,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779472313,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-22 18:18:43] BOT HIT webhook request received
[2026-05-22 18:18:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-22 18:18:44] sendMessage response: {"ok":true,"result":{"message_id":10291,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779473924,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-22 19:04:24] BOT HIT webhook request received
[2026-05-22 19:04:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-22 19:04:25] sendMessage response: {"ok":true,"result":{"message_id":10293,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779476665,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-22 21:49:43] BOT HIT webhook request received
[2026-05-22 21:49:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-22 21:49:44] sendMessage response: {"ok":true,"result":{"message_id":10294,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779486584,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-05-22 21:50:01] BOT HIT webhook request received
[2026-05-22 21:50:01] sendMessage response: {"ok":true,"result":{"message_id":10296,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779486601,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-22 21:50:03] BOT HIT webhook request received
[2026-05-22 21:50:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-22 21:50:03] sendMessage response: {"ok":true,"result":{"message_id":10297,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779486603,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-22 21:50:25] BOT HIT webhook request received
[2026-05-22 21:50:25] sendMessage response: {"ok":true,"result":{"message_id":10299,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779486625,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-22 21:50:30] BOT HIT webhook request received
[2026-05-22 21:50:30] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-05-22 21:50:30] DOB verification blocked match=no
[2026-05-22 21:50:30] DOB verification active/general match=yes user_id=25 status=active
[2026-05-22 21:50:31] sendMessage response: {"ok":true,"result":{"message_id":10301,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779486631,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-22 21:50:56] BOT HIT webhook request received
[2026-05-22 21:50:57] sendMessage response: {"ok":true,"result":{"message_id":10303,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779486657,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-22 21:50:57] sendMessage response: {"ok":true,"result":{"message_id":10304,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779486657,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-22 21:51:03] BOT HIT webhook request received
[2026-05-22 21:51:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-22 21:51:04] sendMessage response: {"ok":true,"result":{"message_id":10305,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779486664,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-22 21:51:06] BOT HIT webhook request received
[2026-05-22 21:51:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-22 21:51:07] sendMessage response: {"ok":true,"result":{"message_id":10306,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779486667,"text":"To create your support ticket, please enter your full name."}}
[2026-05-22 21:51:14] BOT HIT webhook request received
[2026-05-22 21:51:14] sendMessage response: {"ok":true,"result":{"message_id":10308,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779486674,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-05-22 21:51:20] BOT HIT webhook request received
[2026-05-22 21:51:21] sendMessage response: {"ok":true,"result":{"message_id":10310,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779486681,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-05-22 21:51:34] BOT HIT webhook request received
[2026-05-22 21:51:34] sendMessage response: {"ok":true,"result":{"message_id":10312,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779486694,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-05-22 22:06:41] BOT HIT webhook request received
[2026-05-22 22:06:41] sendMessage response: {"ok":true,"result":{"message_id":10314,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779487601,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-05-22 22:07:08] BOT HIT webhook request received
[2026-05-22 22:07:09] sendMessage response: {"ok":true,"result":{"message_id":10316,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779487629,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKT78232E25\nFull Name: Sadaf Hussain\nEmail: mzoohaaan@gmail.com\nContact Number: +923036814535\nSubject: Immediate Delivery Confirmation needed- Tracking SF-NB1XUY-7558\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":107,"length":19,"type":"email"},{"offset":143,"length":13,"type":"phone_number"}]}}
[2026-05-22 22:07:09] sendMessage response: {"ok":true,"result":{"message_id":10317,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779487629,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-22 22:07:35] BOT HIT webhook request received
[2026-05-22 22:07:35] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-22 22:07:36] sendMessage response: {"ok":true,"result":{"message_id":10318,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779487656,"text":"\ud83d\udcb0 FinoviaPay Balance Summary\n\n\ud83d\udc64 Account Holder\nSadaf Hussain\n\n\ud83c\udff7\ufe0f Account Number\nES3657436813998962749698\n\n\ud83d\udcb3 Available Balance\n86,508.18 EUR\n\nThis balance reflects the latest available amount currently recorded on your FinoviaPay profile.","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":34,"length":14,"type":"bold"},{"offset":68,"length":14,"type":"bold"},{"offset":112,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-22 22:07:44] BOT HIT webhook request received
[2026-05-22 22:07:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-22 22:07:45] sendMessage response: {"ok":true,"result":{"message_id":10319,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779487665,"text":"\ud83d\udcca Recent Transactions\n\n\u2022 Reference: MW1197B723\n  Amount: 165.27 EUR\n  Status: PENDING\n  Date: 12 Mar 2026 04:50\n\n\u2022 Reference: MWB435B3C9\n  Amount: 170.65 EUR\n  Status: COMPLETED\n  Date: 04 Mar 2026 17:21\n\n\u2022 Reference: MW86FC8FFA\n  Amount: 164.57 EUR\n  Status: COMPLETED\n  Date: 04 Mar 2026 09:09\n\n\u2022 Reference: MW139FB78F\n  Amount: 163.41 EUR\n  Status: COMPLETED\n  Date: 03 Mar 2026 10:58\n\n\u2022 Reference: MW688ED060\n  Amount: 99.62 EUR\n  Status: COMPLETED\n  Date: 31 Jan 2026 02:05","entities":[{"offset":3,"length":19,"type":"bold"},{"offset":26,"length":10,"type":"bold"},{"offset":50,"length":7,"type":"bold"},{"offset":71,"length":7,"type":"bold"},{"offset":89,"length":5,"type":"bold"},{"offset":116,"length":10,"type":"bold"},{"offset":140,"length":7,"type":"bold"},{"offset":161,"length":7,"type":"bold"},{"offset":181,"length":5,"type":"bold"},{"offset":208,"length":10,"type":"bold"},{"offset":232,"length":7,"type":"bold"},{"offset":253,"length":7,"type":"bold"},{"offset":273,"length":5,"type":"bold"},{"offset":300,"length":10,"type":"bold"},{"offset":324,"length":7,"type":"bold"},{"offset":345,"length":7,"type":"bold"},{"offset":365,"length":5,"type":"bold"},{"offset":392,"length":10,"type":"bold"},{"offset":416,"length":7,"type":"bold"},{"offset":436,"length":7,"type":"bold"},{"offset":456,"length":5,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-22 22:07:57] BOT HIT webhook request received
[2026-05-22 22:07:57] sendMessage response: {"ok":true,"result":{"message_id":10320,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779487677,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nPlease select one of the premium banking options below to continue securely.","entities":[{"offset":4,"length":45,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-22 22:08:06] BOT HIT webhook request received
[2026-05-22 22:08:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-22 22:08:07] sendMessage response: {"ok":true,"result":{"message_id":10321,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779487687,"text":"\ud83d\ude98 Vehicle Finance Services\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nThis section allows eligible customers to review vehicle financing options, required documents, application status, and connect with the financing department through a secure banking channel.\n\nPlease select an option below.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Apply for Vehicle Finance","callback_data":"vehicle_finance_apply"}],[{"text":"\ud83d\udcc4 Required Documents","callback_data":"vehicle_finance_documents"}],[{"text":"\ud83d\udcb0 Financing Plans & Limits","callback_data":"vehicle_finance_plans_limits"}],[{"text":"\ud83d\udccb My Finance Applications","callback_data":"vehicle_finance_my_applications"}],[{"text":"\ud83d\udcca Application Status","callback_data":"vehicle_finance_status"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Financing Officer","callback_data":"vehicle_finance_officer"}],[{"text":"\u2753 Vehicle Finance Help Center","callback_data":"vehicle_finance_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-22 22:08:17] BOT HIT webhook request received
[2026-05-22 22:08:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-22 22:08:18] sendMessage response: {"ok":true,"result":{"message_id":10322,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779487698,"text":"\ud83d\udccb My Finance Applications\n\nNo vehicle finance application record is available in this phase.\n\nOnce the application flow is connected, your submitted requests and review history will appear here.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfe0 Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-22 22:08:39] BOT HIT webhook request received
[2026-05-22 22:08:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-22 22:08:40] sendMessage response: {"ok":true,"result":{"message_id":10323,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779487720,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-05-24 06:55:45] BOT HIT webhook request received
[2026-05-24 06:55:46] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-24 06:55:46] sendMessage response: {"ok":true,"result":{"message_id":10327,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779605746,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-24 06:56:01] BOT HIT webhook request received
[2026-05-24 06:56:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-24 06:56:02] sendMessage response: {"ok":true,"result":{"message_id":10328,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779605762,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-24 09:05:46] BOT HIT webhook request received
[2026-05-24 09:05:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-24 09:05:47] sendMessage response: {"ok":true,"result":{"message_id":10329,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1779613547,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-24 16:27:03] BOT HIT webhook request received
[2026-05-24 16:27:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-24 16:27:04] sendMessage response: {"ok":true,"result":{"message_id":10331,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779640024,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-24 19:39:01] BOT HIT webhook request received
[2026-05-24 19:39:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-24 19:39:02] sendMessage response: {"ok":true,"result":{"message_id":10333,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779651542,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-25 09:02:33] BOT HIT webhook request received
[2026-05-25 09:02:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-25 09:02:34] sendMessage response: {"ok":true,"result":{"message_id":10335,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779699754,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-25 10:02:42] BOT HIT webhook request received
[2026-05-25 10:02:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-25 10:02:43] sendMessage response: {"ok":true,"result":{"message_id":10337,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779703363,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-27 07:47:04] BOT HIT webhook request received
[2026-05-27 07:47:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-27 07:47:05] sendMessage response: {"ok":true,"result":{"message_id":10339,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779868024,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-27 15:50:33] BOT HIT webhook request received
[2026-05-27 15:50:33] sendMessage response: {"ok":true,"result":{"message_id":10341,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1779897033,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-27 15:50:39] BOT HIT webhook request received
[2026-05-27 15:50:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-27 15:50:40] sendMessage response: {"ok":true,"result":{"message_id":10342,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1779897040,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-27 15:50:59] BOT HIT webhook request received
[2026-05-27 15:50:59] sendMessage response: {"ok":true,"result":{"message_id":10344,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1779897059,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-27 15:51:13] BOT HIT webhook request received
[2026-05-27 15:51:13] DOB verification full matches=[{"id":"27","name":"Abdul Hanan","mobile":"+923211293973","dob":"2003-12-03","status":"active","block_reason_category":"none","account_number":"ES5838275311756567373229"}]
[2026-05-27 15:51:13] DOB verification blocked match=no
[2026-05-27 15:51:13] DOB verification active/general match=yes user_id=27 status=active
[2026-05-27 15:51:14] sendMessage response: {"ok":true,"result":{"message_id":10346,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1779897074,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-27 15:51:36] BOT HIT webhook request received
[2026-05-27 15:51:36] sendMessage response: {"ok":true,"result":{"message_id":10348,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1779897096,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-27 15:51:37] sendMessage response: {"ok":true,"result":{"message_id":10349,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1779897097,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nAbdul Hanan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES5838275311756567373229\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":199,"length":19,"type":"bold"},{"offset":244,"length":14,"type":"bold"},{"offset":259,"length":26,"type":"url"},{"offset":291,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-27 15:51:48] BOT HIT webhook request received
[2026-05-27 15:51:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-27 15:51:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-27 15:51:49] sendMessage response: {"ok":true,"result":{"message_id":10350,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1779897109,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to your secure card services center. From here you can manage FinoviaPay physical and virtual card products through a protected banking menu.\n\nPlease select Card Management to continue.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":194,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Card Management","callback_data":"ticket_card_type_management"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-27 15:51:52] BOT HIT webhook request received
[2026-05-27 15:51:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-27 15:51:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-27 15:51:53] sendMessage response: {"ok":true,"result":{"message_id":10351,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1779897113,"text":"\ud83c\udfe6 FinoviaPay Card Management\n\nManage your FinoviaPay cards from one secure place. You may review physical card services or continue to the virtual card banking panel.\n\nPlease select the card product you would like to manage.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83d\udcbb Virtual Card","callback_data":"ticket_card_type_virtual_menu"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-05-27 15:52:03] BOT HIT webhook request received
[2026-05-27 15:52:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-27 15:52:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-27 15:52:04] sendMessage response: {"ok":true,"result":{"message_id":10352,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1779897124,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-05-27 15:52:08] BOT HIT webhook request received
[2026-05-27 15:52:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-27 15:52:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-27 15:52:09] sendMessage response: {"ok":true,"result":{"message_id":10353,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1779897129,"text":"\ud83d\udce6 Order a New Physical Card\n\nThis section will allow customers to begin the secure request process for issuing a new FinoviaPay physical card, including eligibility checks, delivery preference selection, and operational review by our Card Operations Department.\n\nThis feature is currently under preparation and will be introduced shortly.\n\nPlease select another physical card service option or return to the previous menu.","entities":[{"offset":3,"length":25,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-05-27 15:52:34] BOT HIT webhook request received
[2026-05-27 15:52:35] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-27 15:52:35] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-27 15:52:35] sendMessage response: {"ok":true,"result":{"message_id":10354,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1779897155,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate, review and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou can generate a new virtual card, check your current card profile, review available limits, view transaction history, freeze or unfreeze the card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-05-27 15:52:39] BOT HIT webhook request received
[2026-05-27 15:52:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-27 15:52:40] sendMessage response: {"ok":true,"result":{"message_id":10355,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1779897160,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou may request a new virtual card, review your current card, check available limits, view transaction history, freeze/unfreeze your card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udeab New Request Disabled (Pending Review)","callback_data":"virtual_card_pending_review"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-05-27 15:52:49] BOT HIT webhook request received
[2026-05-27 15:52:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-27 15:52:49] sendMessage response: {"ok":true,"result":{"message_id":10356,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1779897169,"text":"\u23f3 FinoviaPay Virtual Card Request\n\nDear Valued Customer,\n\nYour request for a new Virtual Card is currently under review by our Card Operations Department.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\ud83d\udccc Request Status: Pending Approval\n\ud83d\udd10 Reference ID: FNP-VC-260425-AZU9HGZT\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nOur team is carefully reviewing your request to ensure compliance with security and usage policies.\n\n\u23f1 Estimated Processing Time:\nWithin 24 to 48 hours\n\n\u26a0\ufe0f Important:\n\u2022 You cannot submit another request while this one is under review\n\u2022 You will be notified instantly once your card is approved\n\nIf you need assistance, please contact our support team.\n\nThank you for choosing FinoviaPay.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nFinoviaPay Card Operations\nWorldwide Digital Banking","entities":[{"offset":2,"length":31,"type":"bold"},{"offset":183,"length":15,"type":"bold"},{"offset":219,"length":13,"type":"bold"},{"offset":384,"length":26,"type":"bold"},{"offset":437,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee0 Manage My Card","callback_data":"virtual_card_manage_current"}],[{"text":"\ud83d\udce9 Contact Support","callback_data":"virtual_card_support"}],[{"text":"\ud83d\udd19 Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-05-27 15:52:56] BOT HIT webhook request received
[2026-05-27 15:52:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-27 15:52:57] sendMessage response: {"ok":true,"result":{"message_id":10357,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1779897177,"text":"\u23f3 FinoviaPay Virtual Card Request\n\nDear Valued Customer,\n\nYour request for a new Virtual Card is currently under review by our Card Operations Department.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\ud83d\udccc Request Status: Pending Approval\n\ud83d\udd10 Reference ID: FNP-VC-260425-AZU9HGZT\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nOur team is carefully reviewing your request to ensure compliance with security and usage policies.\n\n\u23f1 Estimated Processing Time:\nWithin 24 to 48 hours\n\n\u26a0\ufe0f Important:\n\u2022 You cannot submit another request while this one is under review\n\u2022 You will be notified instantly once your card is approved\n\nIf you need assistance, please contact our support team.\n\nThank you for choosing FinoviaPay.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nFinoviaPay Card Operations\nWorldwide Digital Banking","entities":[{"offset":2,"length":31,"type":"bold"},{"offset":183,"length":15,"type":"bold"},{"offset":219,"length":13,"type":"bold"},{"offset":384,"length":26,"type":"bold"},{"offset":437,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee0 Manage My Card","callback_data":"virtual_card_manage_current"}],[{"text":"\ud83d\udce9 Contact Support","callback_data":"virtual_card_support"}],[{"text":"\ud83d\udd19 Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-05-27 17:35:22] BOT HIT webhook request received
[2026-05-27 17:35:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-27 17:35:23] sendMessage response: {"ok":true,"result":{"message_id":10359,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779903322,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-28 11:48:26] BOT HIT webhook request received
[2026-05-28 11:48:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-28 16:22:57] BOT HIT webhook request received
[2026-05-28 16:22:58] sendMessage response: {"ok":true,"result":{"message_id":10361,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779985378,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-28 16:22:59] BOT HIT webhook request received
[2026-05-28 16:23:00] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-28 16:23:00] sendMessage response: {"ok":true,"result":{"message_id":10362,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779985380,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-28 16:23:12] BOT HIT webhook request received
[2026-05-28 16:23:12] sendMessage response: {"ok":true,"result":{"message_id":10364,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779985392,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-28 16:23:17] BOT HIT webhook request received
[2026-05-28 16:23:17] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-05-28 16:23:17] DOB verification blocked match=no
[2026-05-28 16:23:17] DOB verification active/general match=yes user_id=25 status=active
[2026-05-28 16:23:18] sendMessage response: {"ok":true,"result":{"message_id":10366,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779985398,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-28 16:23:40] BOT HIT webhook request received
[2026-05-28 16:23:40] sendMessage response: {"ok":true,"result":{"message_id":10368,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779985420,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-28 16:23:41] sendMessage response: {"ok":true,"result":{"message_id":10369,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779985421,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-28 16:23:51] BOT HIT webhook request received
[2026-05-28 16:23:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-28 16:23:52] sendMessage response: {"ok":true,"result":{"message_id":10370,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779985431,"text":"\ud83d\ude98 Vehicle Finance Services\n\nWelcome to FinoviaPay Vehicle Finance Services.\n\nThis section allows eligible customers to review vehicle financing options, required documents, application status, and connect with the financing department through a secure banking channel.\n\nPlease select an option below.","entities":[{"offset":3,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\ude98 Apply for Vehicle Finance","callback_data":"vehicle_finance_apply"}],[{"text":"\ud83d\udcc4 Required Documents","callback_data":"vehicle_finance_documents"}],[{"text":"\ud83d\udcb0 Financing Plans & Limits","callback_data":"vehicle_finance_plans_limits"}],[{"text":"\ud83d\udccb My Finance Applications","callback_data":"vehicle_finance_my_applications"}],[{"text":"\ud83d\udcca Application Status","callback_data":"vehicle_finance_status"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Talk to Financing Officer","callback_data":"vehicle_finance_officer"}],[{"text":"\u2753 Vehicle Finance Help Center","callback_data":"vehicle_finance_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-28 16:32:37] BOT HIT webhook request received
[2026-05-28 16:32:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-28 16:32:38] sendMessage response: {"ok":true,"result":{"message_id":10371,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779985958,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-28 16:32:41] BOT HIT webhook request received
[2026-05-28 16:32:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-28 16:32:42] sendMessage response: {"ok":true,"result":{"message_id":10372,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779985962,"text":"To create your support ticket, please enter your full name."}}
[2026-05-28 16:32:48] BOT HIT webhook request received
[2026-05-28 16:32:49] sendMessage response: {"ok":true,"result":{"message_id":10374,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779985968,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-05-28 16:32:57] BOT HIT webhook request received
[2026-05-28 16:32:57] sendMessage response: {"ok":true,"result":{"message_id":10376,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779985977,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-05-28 16:33:11] BOT HIT webhook request received
[2026-05-28 16:33:12] sendMessage response: {"ok":true,"result":{"message_id":10378,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779985991,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-05-28 16:33:34] BOT HIT webhook request received
[2026-05-28 16:33:34] sendMessage response: {"ok":true,"result":{"message_id":10380,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779986014,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-05-28 16:35:15] BOT HIT webhook request received
[2026-05-28 16:35:15] sendMessage response: {"ok":true,"result":{"message_id":10382,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779986115,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKTA056327D\nFull Name: Sadaf Hussain\nEmail: mzoohaaan@gmail.com\nContact Number: +923036814535\nSubject: Incomplete documents received\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":107,"length":19,"type":"email"},{"offset":143,"length":13,"type":"phone_number"}]}}
[2026-05-28 16:35:16] sendMessage response: {"ok":true,"result":{"message_id":10383,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779986115,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-28 16:38:33] BOT HIT webhook request received
[2026-05-28 16:38:34] sendMessage response: {"ok":true,"result":{"message_id":10384,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779986314,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nPlease select one of the premium banking options below to continue securely.","entities":[{"offset":4,"length":45,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-28 17:18:33] BOT HIT webhook request received
[2026-05-28 17:18:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-28 17:18:34] sendMessage response: {"ok":true,"result":{"message_id":10385,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779988714,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-28 17:19:40] BOT HIT webhook request received
[2026-05-28 17:19:40] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-28 17:19:41] sendMessage response: {"ok":true,"result":{"message_id":10386,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779988781,"text":"To create your support ticket, please enter your full name."}}
[2026-05-28 17:19:48] BOT HIT webhook request received
[2026-05-28 17:19:49] sendMessage response: {"ok":true,"result":{"message_id":10388,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779988789,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-05-28 17:19:59] BOT HIT webhook request received
[2026-05-28 17:20:00] sendMessage response: {"ok":true,"result":{"message_id":10390,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779988800,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-05-28 17:20:14] BOT HIT webhook request received
[2026-05-28 17:20:14] sendMessage response: {"ok":true,"result":{"message_id":10392,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779988814,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-05-28 17:20:56] BOT HIT webhook request received
[2026-05-28 17:20:57] sendMessage response: {"ok":true,"result":{"message_id":10394,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779988856,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-05-28 17:30:49] BOT HIT webhook request received
[2026-05-28 17:30:49] sendMessage response: {"ok":true,"result":{"message_id":10396,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779989449,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKT0961D4FA\nFull Name: Sadaf Hussain\nEmail: mzoohaaan@gmail.com\nContact Number: +923036814535\nSubject: Immediate Delivery Confirmation needed- Tracking SF-NB1XUY-7558\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":107,"length":19,"type":"email"},{"offset":143,"length":13,"type":"phone_number"}]}}
[2026-05-28 17:30:50] sendMessage response: {"ok":true,"result":{"message_id":10397,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779989450,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-28 17:31:08] BOT HIT webhook request received
[2026-05-28 17:31:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-28 17:31:09] sendMessage response: {"ok":true,"result":{"message_id":10398,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1779989468,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-05-30 10:38:02] BOT HIT webhook request received
[2026-05-30 10:38:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-30 10:38:03] sendMessage response: {"ok":true,"result":{"message_id":10401,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780137483,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-30 10:38:51] BOT HIT webhook request received
[2026-05-30 10:38:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-30 10:38:52] sendMessage response: {"ok":true,"result":{"message_id":10402,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780137532,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-30 15:36:44] BOT HIT webhook request received
[2026-05-31 07:05:37] BOT HIT webhook request received
[2026-05-31 07:05:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-31 07:05:38] sendMessage response: {"ok":true,"result":{"message_id":10404,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780211138,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-05-31 19:54:00] BOT HIT webhook request received
[2026-05-31 19:54:00] sendMessage response: {"ok":true,"result":{"message_id":10406,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780257240,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-05-31 19:54:02] BOT HIT webhook request received
[2026-05-31 19:54:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-31 19:54:03] sendMessage response: {"ok":true,"result":{"message_id":10407,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780257243,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-05-31 19:54:17] BOT HIT webhook request received
[2026-05-31 19:54:17] sendMessage response: {"ok":true,"result":{"message_id":10409,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780257257,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-05-31 19:54:22] BOT HIT webhook request received
[2026-05-31 19:54:22] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-05-31 19:54:22] DOB verification blocked match=no
[2026-05-31 19:54:22] DOB verification active/general match=yes user_id=25 status=active
[2026-05-31 19:54:22] sendMessage response: {"ok":true,"result":{"message_id":10411,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780257262,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-31 19:54:55] BOT HIT webhook request received
[2026-05-31 19:54:55] sendMessage response: {"ok":true,"result":{"message_id":10413,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780257295,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-05-31 19:54:56] sendMessage response: {"ok":true,"result":{"message_id":10414,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780257296,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-05-31 19:55:11] BOT HIT webhook request received
[2026-05-31 19:55:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-31 19:55:12] sendMessage response: {"ok":true,"result":{"message_id":10415,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780257311,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-31 19:55:13] BOT HIT webhook request received
[2026-05-31 19:55:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-31 19:55:14] sendMessage response: {"ok":true,"result":{"message_id":10416,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780257314,"text":"To create your support ticket, please enter your full name."}}
[2026-05-31 19:55:21] BOT HIT webhook request received
[2026-05-31 19:55:22] sendMessage response: {"ok":true,"result":{"message_id":10418,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780257322,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-05-31 19:55:30] BOT HIT webhook request received
[2026-05-31 19:55:30] sendMessage response: {"ok":true,"result":{"message_id":10420,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780257330,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-05-31 19:56:05] BOT HIT webhook request received
[2026-05-31 19:56:05] sendMessage response: {"ok":true,"result":{"message_id":10422,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780257365,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-05-31 19:56:44] BOT HIT webhook request received
[2026-05-31 19:56:44] sendMessage response: {"ok":true,"result":{"message_id":10424,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780257404,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-05-31 19:57:15] BOT HIT webhook request received
[2026-05-31 19:57:16] sendMessage response: {"ok":true,"result":{"message_id":10426,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780257436,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKTDAEED963\nFull Name: Sadaf Hussain\nEmail: mzoohaaan@gmail.com\nContact Number: +923036814535\nSubject: Submission of Signed Documents | Ref: VF-260516-AAA7A348\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":107,"length":19,"type":"email"},{"offset":143,"length":13,"type":"phone_number"}]}}
[2026-05-31 19:57:16] sendMessage response: {"ok":true,"result":{"message_id":10427,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780257436,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-31 19:58:23] BOT HIT webhook request received
[2026-05-31 19:58:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-31 19:58:24] sendMessage response: {"ok":true,"result":{"message_id":10428,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780257504,"text":"\ud83d\udcb0 FinoviaPay Balance Summary\n\n\ud83d\udc64 Account Holder\nSadaf Hussain\n\n\ud83c\udff7\ufe0f Account Number\nES3657436813998962749698\n\n\ud83d\udcb3 Available Balance\n84,598.18 EUR\n\nThis balance reflects the latest available amount currently recorded on your FinoviaPay profile.","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":34,"length":14,"type":"bold"},{"offset":68,"length":14,"type":"bold"},{"offset":112,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-05-31 19:58:49] BOT HIT webhook request received
[2026-05-31 19:58:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-05-31 19:58:50] sendMessage response: {"ok":true,"result":{"message_id":10429,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780257529,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-06-01 01:43:43] BOT HIT webhook request received
[2026-06-01 01:43:44] sendMessage response: {"ok":true,"result":{"message_id":10431,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780278224,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-06-01 01:43:46] BOT HIT webhook request received
[2026-06-01 01:43:46] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-01 01:43:47] sendMessage response: {"ok":true,"result":{"message_id":10432,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780278227,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-06-01 01:44:05] BOT HIT webhook request received
[2026-06-01 01:44:05] sendMessage response: {"ok":true,"result":{"message_id":10434,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780278245,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-06-01 01:44:11] BOT HIT webhook request received
[2026-06-01 01:44:11] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-06-01 01:44:11] DOB verification blocked match=no
[2026-06-01 01:44:11] DOB verification active/general match=yes user_id=25 status=active
[2026-06-01 01:44:12] sendMessage response: {"ok":true,"result":{"message_id":10436,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780278251,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-01 01:44:47] BOT HIT webhook request received
[2026-06-01 01:44:47] sendMessage response: {"ok":true,"result":{"message_id":10438,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780278287,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-06-01 01:44:48] sendMessage response: {"ok":true,"result":{"message_id":10439,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780278288,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-06-01 01:44:50] BOT HIT webhook request received
[2026-06-01 01:44:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-01 01:44:51] sendMessage response: {"ok":true,"result":{"message_id":10440,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780278291,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-01 01:44:53] BOT HIT webhook request received
[2026-06-01 01:44:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-01 01:44:54] sendMessage response: {"ok":true,"result":{"message_id":10441,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780278293,"text":"To create your support ticket, please enter your full name."}}
[2026-06-01 01:44:59] BOT HIT webhook request received
[2026-06-01 01:45:00] sendMessage response: {"ok":true,"result":{"message_id":10443,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780278300,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-06-01 01:45:08] BOT HIT webhook request received
[2026-06-01 01:45:09] sendMessage response: {"ok":true,"result":{"message_id":10445,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780278309,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-06-01 01:45:22] BOT HIT webhook request received
[2026-06-01 01:45:23] sendMessage response: {"ok":true,"result":{"message_id":10447,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780278323,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-06-01 01:50:52] BOT HIT webhook request received
[2026-06-01 01:50:52] sendMessage response: {"ok":true,"result":{"message_id":10449,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780278652,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-06-01 01:51:27] BOT HIT webhook request received
[2026-06-01 01:51:27] sendMessage response: {"ok":true,"result":{"message_id":10451,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780278687,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKT78EC9E92\nFull Name: Sadaf Hussain\nEmail: mzoohaaan@gmail.com\nContact Number: +923036814535\nSubject: Request to Unsuspend Virtual Card Ending 3563\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":107,"length":19,"type":"email"},{"offset":143,"length":13,"type":"phone_number"}]}}
[2026-06-01 01:51:28] sendMessage response: {"ok":true,"result":{"message_id":10452,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780278688,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-01 01:52:43] BOT HIT webhook request received
[2026-06-01 01:52:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-01 01:52:44] sendMessage response: {"ok":true,"result":{"message_id":10453,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780278764,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-06-01 08:22:47] BOT HIT webhook request received
[2026-06-01 08:22:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-01 08:22:48] sendMessage response: {"ok":true,"result":{"message_id":10455,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780302168,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-06-01 20:19:22] BOT HIT webhook request received
[2026-06-01 20:19:23] sendMessage response: {"ok":true,"result":{"message_id":10458,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780345163,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-06-01 20:19:24] BOT HIT webhook request received
[2026-06-01 20:19:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-01 20:19:25] sendMessage response: {"ok":true,"result":{"message_id":10459,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780345165,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-06-01 20:19:43] BOT HIT webhook request received
[2026-06-01 20:19:43] sendMessage response: {"ok":true,"result":{"message_id":10461,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780345183,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-06-01 20:19:47] BOT HIT webhook request received
[2026-06-01 20:19:47] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-06-01 20:19:47] DOB verification blocked match=no
[2026-06-01 20:19:47] DOB verification active/general match=yes user_id=25 status=active
[2026-06-01 20:19:48] sendMessage response: {"ok":true,"result":{"message_id":10463,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780345188,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-01 20:20:12] BOT HIT webhook request received
[2026-06-01 20:20:13] sendMessage response: {"ok":true,"result":{"message_id":10465,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780345212,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-06-01 20:20:13] sendMessage response: {"ok":true,"result":{"message_id":10466,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780345213,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}],[{"text":"\ud83d\udcc4 Vehicle Finance Required Documents","callback_data":"vf_required_documents"}]]}}}
[2026-06-01 20:20:33] BOT HIT webhook request received
[2026-06-01 20:20:34] sendMessage response: {"ok":true,"result":{"message_id":10467,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780345233,"text":"\ud83d\udcc4 Vehicle Finance Required Documents\n\nDear Valued Customer,\n\nOur Vehicle Finance Department has requested additional documents for your active application.\n\nPlease select a pending document request below and upload the requested document step by step.\n\nPending Documents: 2","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":273,"length":1,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce4 Approval Document Sadaf Hussain \u2014 Applicant","callback_data":"vf_doc_open_36"}],[{"text":"\ud83d\udce4 Witness approval Document \u2014 Applicant","callback_data":"vf_doc_open_37"}]]}}}
[2026-06-01 20:21:27] BOT HIT webhook request received
[2026-06-01 20:21:28] sendMessage response: {"ok":true,"result":{"message_id":10468,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780345288,"text":"\ud83d\udce4 Upload Required Document\n\n\ud83d\ude98 Application Reference\nVF-260516-A4A7A348\n\n\ud83c\udd94 Internal Application ID\nFNP-198973\n\n\ud83d\udcc4 Document Required\nApproval Document Sadaf Hussain\n\n\ud83d\udc64 Required For\nApplicant \u2014 Sadaf Hussain\n\n\ud83d\udcdd Instructions\nPlease upload a clear copy of the Approval Document duly signed by the Applicant and Witnesses.\n\nAfter successful verification of the submitted document, the next stage of your Vehicle Finance application will be processed.\n\nPlease upload the requested document now.\n\nAccepted formats: image, PDF, or document file.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":32,"length":21,"type":"bold"},{"offset":77,"length":23,"type":"bold"},{"offset":116,"length":17,"type":"bold"},{"offset":170,"length":12,"type":"bold"},{"offset":213,"length":12,"type":"bold"}]}}
[2026-06-01 20:26:45] BOT HIT webhook request received
[2026-06-01 20:26:46] sendMessage response: {"ok":true,"result":{"message_id":10470,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780345606,"text":"\u2705 Document Uploaded Successfully\n\nDear Valued Customer,\n\nYour requested Vehicle Finance document has been uploaded successfully.\n\n\ud83d\udcc4 Uploaded Document\nApproval Document Sadaf Hussain\n\nYou still have 1 pending document request(s). Please continue uploading the remaining documents.","entities":[{"offset":2,"length":30,"type":"bold"},{"offset":133,"length":17,"type":"bold"},{"offset":199,"length":1,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 Continue Required Documents","callback_data":"vf_required_documents"}]]}}}
[2026-06-01 20:26:50] BOT HIT webhook request received
[2026-06-01 20:26:51] sendMessage response: {"ok":true,"result":{"message_id":10471,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780345611,"text":"\ud83d\udcc4 Vehicle Finance Required Documents\n\nDear Valued Customer,\n\nOur Vehicle Finance Department has requested additional documents for your active application.\n\nPlease select a pending document request below and upload the requested document step by step.\n\nPending Documents: 1","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":273,"length":1,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce4 Witness approval Document \u2014 Applicant","callback_data":"vf_doc_open_37"}]]}}}
[2026-06-01 20:26:56] BOT HIT webhook request received
[2026-06-01 20:26:57] sendMessage response: {"ok":true,"result":{"message_id":10472,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780345617,"text":"\ud83d\udce4 Upload Required Document\n\n\ud83d\ude98 Application Reference\nVF-260516-A4A7A348\n\n\ud83c\udd94 Internal Application ID\nFNP-198973\n\n\ud83d\udcc4 Document Required\nWitness approval Document\n\n\ud83d\udc64 Required For\nApplicant \u2014 Sadaf Hussain\n\n\ud83d\udcdd Instructions\nPlease upload a clear copy of the Approval Document duly signed by the Applicant and Witnesses.\n\nAfter successful verification of the submitted document, the next stage of your Vehicle Finance application will be processed.\n\nPlease upload the requested document now.\n\nAccepted formats: image, PDF, or document file.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":32,"length":21,"type":"bold"},{"offset":77,"length":23,"type":"bold"},{"offset":116,"length":17,"type":"bold"},{"offset":164,"length":12,"type":"bold"},{"offset":207,"length":12,"type":"bold"}]}}
[2026-06-01 20:28:28] BOT HIT webhook request received
[2026-06-01 20:28:29] sendMessage response: {"ok":true,"result":{"message_id":10474,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780345708,"text":"\u2705 Document Uploaded Successfully\n\nDear Valued Customer,\n\nYour requested Vehicle Finance document has been uploaded successfully.\n\n\ud83d\udcc4 Uploaded Document\nWitness approval Document\n\nAll pending Vehicle Finance document requests have been completed.\n\nOur Vehicle Finance Department will review the submitted documents and contact you if further verification is required.","entities":[{"offset":2,"length":30,"type":"bold"},{"offset":133,"length":17,"type":"bold"}]}}
[2026-06-01 20:40:03] BOT HIT webhook request received
[2026-06-01 20:40:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-01 20:40:05] sendMessage response: {"ok":true,"result":{"message_id":10475,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780346405,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-06-01 21:47:56] BOT HIT webhook request received
[2026-06-01 21:47:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-01 21:47:57] sendMessage response: {"ok":true,"result":{"message_id":10477,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780350477,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-06-02 15:51:06] BOT HIT webhook request received
[2026-06-02 15:51:07] sendMessage response: {"ok":true,"result":{"message_id":10479,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780415467,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-06-02 15:51:08] BOT HIT webhook request received
[2026-06-02 15:51:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-02 15:51:09] sendMessage response: {"ok":true,"result":{"message_id":10480,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780415469,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-06-02 15:53:42] BOT HIT webhook request received
[2026-06-02 15:53:43] sendMessage response: {"ok":true,"result":{"message_id":10482,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780415623,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-06-02 15:53:46] BOT HIT webhook request received
[2026-06-02 15:53:46] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-06-02 15:53:46] DOB verification blocked match=no
[2026-06-02 15:53:46] DOB verification active/general match=yes user_id=25 status=active
[2026-06-02 15:53:47] sendMessage response: {"ok":true,"result":{"message_id":10484,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780415627,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-02 15:54:10] BOT HIT webhook request received
[2026-06-02 15:54:10] sendMessage response: {"ok":true,"result":{"message_id":10486,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780415650,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-06-02 15:54:11] sendMessage response: {"ok":true,"result":{"message_id":10487,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780415651,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-06-02 15:54:13] BOT HIT webhook request received
[2026-06-02 15:54:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-02 15:54:14] sendMessage response: {"ok":true,"result":{"message_id":10488,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780415654,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-02 15:54:16] BOT HIT webhook request received
[2026-06-02 15:54:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-02 15:54:17] sendMessage response: {"ok":true,"result":{"message_id":10489,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780415656,"text":"To create your support ticket, please enter your full name."}}
[2026-06-02 15:54:26] BOT HIT webhook request received
[2026-06-02 15:54:26] sendMessage response: {"ok":true,"result":{"message_id":10491,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780415666,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-06-02 15:54:31] BOT HIT webhook request received
[2026-06-02 15:54:32] sendMessage response: {"ok":true,"result":{"message_id":10493,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780415672,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-06-02 15:54:44] BOT HIT webhook request received
[2026-06-02 15:54:45] sendMessage response: {"ok":true,"result":{"message_id":10495,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780415685,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-06-02 15:54:57] BOT HIT webhook request received
[2026-06-02 15:54:57] sendMessage response: {"ok":true,"result":{"message_id":10497,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780415697,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-06-02 15:55:07] BOT HIT webhook request received
[2026-06-02 15:55:07] sendMessage response: {"ok":true,"result":{"message_id":10499,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780415707,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKT91D132C1\nFull Name: Sadaf Hussain\nEmail: mzoohaaan@gmail.com\nContact Number: +923036814535\nSubject: Re: VF-260516-A4A7A348 - Manual Thumb Verification\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":107,"length":19,"type":"email"},{"offset":143,"length":13,"type":"phone_number"}]}}
[2026-06-02 15:55:08] sendMessage response: {"ok":true,"result":{"message_id":10500,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780415708,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-02 16:00:14] BOT HIT webhook request received
[2026-06-02 16:00:14] sendMessage response: {"ok":true,"result":{"message_id":10501,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780416014,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nPlease select one of the premium banking options below to continue securely.","entities":[{"offset":4,"length":45,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-06-02 16:00:23] BOT HIT webhook request received
[2026-06-02 16:00:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-02 16:00:24] sendMessage response: {"ok":true,"result":{"message_id":10502,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780416024,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-02 16:00:26] BOT HIT webhook request received
[2026-06-02 16:00:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-02 16:00:27] sendMessage response: {"ok":true,"result":{"message_id":10503,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780416027,"text":"To create your support ticket, please enter your full name."}}
[2026-06-02 16:00:31] BOT HIT webhook request received
[2026-06-02 16:00:32] sendMessage response: {"ok":true,"result":{"message_id":10505,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780416031,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-06-02 16:01:04] BOT HIT webhook request received
[2026-06-02 16:01:05] sendMessage response: {"ok":true,"result":{"message_id":10507,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780416065,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-06-02 16:01:17] BOT HIT webhook request received
[2026-06-02 16:01:18] sendMessage response: {"ok":true,"result":{"message_id":10509,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780416077,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-06-02 16:06:33] BOT HIT webhook request received
[2026-06-02 16:06:33] sendMessage response: {"ok":true,"result":{"message_id":10511,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780416393,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-06-02 16:12:07] BOT HIT webhook request received
[2026-06-02 16:12:07] sendMessage response: {"ok":true,"result":{"message_id":10513,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780416727,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKT161BDDE2\nFull Name: Sadaf Hussain\nEmail: mzoohaaan@gmail.com\nContact Number: +923036814535\nSubject: Parcel Delivery Timeline \ntracking code:SF-NB1XUY-7558\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":107,"length":19,"type":"email"},{"offset":143,"length":13,"type":"phone_number"}]}}
[2026-06-02 16:12:08] sendMessage response: {"ok":true,"result":{"message_id":10514,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780416728,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-02 16:12:11] BOT HIT webhook request received
[2026-06-02 16:12:11] sendMessage response: {"ok":true,"result":{"message_id":10515,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780416731,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nPlease select one of the premium banking options below to continue securely.","entities":[{"offset":4,"length":45,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-06-02 16:12:20] BOT HIT webhook request received
[2026-06-02 16:12:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-02 16:12:21] sendMessage response: {"ok":true,"result":{"message_id":10516,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780416741,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-06-02 19:03:51] BOT HIT webhook request received
[2026-06-02 19:03:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-02 19:03:52] sendMessage response: {"ok":true,"result":{"message_id":10518,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780427032,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-06-03 18:58:07] BOT HIT webhook request received
[2026-06-03 18:58:08] sendMessage response: {"ok":true,"result":{"message_id":10520,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1780513088,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-06-03 18:58:10] BOT HIT webhook request received
[2026-06-03 18:58:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-03 18:58:11] sendMessage response: {"ok":true,"result":{"message_id":10521,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1780513091,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-06-03 18:58:25] BOT HIT webhook request received
[2026-06-03 18:58:25] sendMessage response: {"ok":true,"result":{"message_id":10523,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1780513105,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-06-03 18:58:40] BOT HIT webhook request received
[2026-06-03 18:58:40] DOB verification full matches=[{"id":"27","name":"Abdul Hanan","mobile":"+923211293973","dob":"2003-12-03","status":"active","block_reason_category":"none","account_number":"ES5838275311756567373229"}]
[2026-06-03 18:58:40] DOB verification blocked match=no
[2026-06-03 18:58:40] DOB verification active/general match=yes user_id=27 status=active
[2026-06-03 18:58:40] sendMessage response: {"ok":true,"result":{"message_id":10525,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1780513120,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-03 18:59:12] BOT HIT webhook request received
[2026-06-03 18:59:12] sendMessage response: {"ok":true,"result":{"message_id":10527,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1780513152,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-06-03 18:59:14] sendMessage response: {"ok":true,"result":{"message_id":10528,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1780513154,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nAbdul Hanan\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES5838275311756567373229\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":199,"length":19,"type":"bold"},{"offset":244,"length":14,"type":"bold"},{"offset":259,"length":26,"type":"url"},{"offset":291,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-06-03 18:59:24] BOT HIT webhook request received
[2026-06-03 18:59:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-03 18:59:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-03 18:59:26] sendMessage response: {"ok":true,"result":{"message_id":10529,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1780513166,"text":"\ud83c\udfab My Support Tickets\n\nWelcome to your FinoviaPay support ticket history section.\n\nFrom this area, you may review your open tickets, closed tickets, and the current progress of your previously submitted customer support requests.\n\nPlease select one of the professional options below to continue.","entities":[{"offset":3,"length":18,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udfe6 Open Tickets","callback_data":"my_tickets_open"},{"text":"\u2705 Closed Tickets","callback_data":"my_tickets_closed"}],[{"text":"\ud83d\udcdc All Ticket History","callback_data":"my_tickets_all"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-03 18:59:30] BOT HIT webhook request received
[2026-06-03 18:59:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-03 18:59:31] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-03 18:59:31] sendMessage response: {"ok":true,"result":{"message_id":10530,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1780513171,"text":"\ud83c\udfab Open Support Tickets\n\nNo ticket records are currently available in this section for your verified FinoviaPay account.","entities":[{"offset":3,"length":20,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back","callback_data":"my_support_tickets"}]]}}}
[2026-06-03 18:59:47] BOT HIT webhook request received
[2026-06-03 18:59:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-03 18:59:48] sendMessage response: {"ok":true,"result":{"message_id":10531,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1780513188,"text":"You have selected Account Status Support.\n\nPlease send your request in detail for further review.","entities":[{"offset":18,"length":22,"type":"bold"}]}}
[2026-06-03 19:00:06] BOT HIT webhook request received
[2026-06-03 19:00:07] sendMessage response: {"ok":true,"result":{"message_id":10533,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1780513207,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-06-03 19:00:12] BOT HIT webhook request received
[2026-06-03 19:00:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-03 19:00:12] sendMessage response: {"ok":true,"result":{"message_id":10534,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1780513212,"text":"\ud83c\udf96\ufe0f FinoviaPay Premium Support Centre\n\nPlease choose your preferred service channel below for banking assistance, priority guidance, or support ticket submission.","entities":[{"offset":4,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcac Live Support Desk","callback_data":"support_help_live_chat"}],[{"text":"\ud83c\udfab Open Support Ticket","callback_data":"support_help_create_ticket"}],[{"text":"\ud83d\udce9 General Banking Guidance","callback_data":"support_help_live_chat"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-03 19:00:16] BOT HIT webhook request received
[2026-06-03 19:00:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-03 19:00:17] sendMessage response: {"ok":true,"result":{"message_id":10535,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1780513217,"text":"To create your support ticket, please enter your full name."}}
[2026-06-03 19:00:30] BOT HIT webhook request received
[2026-06-03 19:00:30] sendMessage response: {"ok":true,"result":{"message_id":10537,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1780513230,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-06-03 19:00:41] BOT HIT webhook request received
[2026-06-03 19:00:41] sendMessage response: {"ok":true,"result":{"message_id":10539,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1780513241,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-06-03 19:00:54] BOT HIT webhook request received
[2026-06-03 19:00:55] sendMessage response: {"ok":true,"result":{"message_id":10541,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1780513255,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-06-03 19:05:22] BOT HIT webhook request received
[2026-06-03 19:05:22] sendMessage response: {"ok":true,"result":{"message_id":10543,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1780513522,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-06-03 19:06:36] BOT HIT webhook request received
[2026-06-03 19:06:37] sendMessage response: {"ok":true,"result":{"message_id":10545,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1780513597,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKTCC6A6115\nFull Name: Abdul Hanan\nEmail: Abdhannanhussain@gmail.com\nContact Number: +923211293973\nSubject: Request for pakistan region facilities and international transfer access\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":105,"length":26,"type":"email"},{"offset":148,"length":13,"type":"phone_number"}]}}
[2026-06-03 19:06:37] sendMessage response: {"ok":true,"result":{"message_id":10546,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1780513597,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-03 19:23:15] BOT HIT webhook request received
[2026-06-03 19:23:15] sendMessage response: {"ok":true,"result":{"message_id":10548,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780514595,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-06-03 19:23:21] BOT HIT webhook request received
[2026-06-03 19:23:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-03 19:23:22] sendMessage response: {"ok":true,"result":{"message_id":10549,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780514602,"text":"\ud83c\udf96\ufe0f FinoviaPay Premium Support Centre\n\nPlease choose your preferred service channel below for banking assistance, priority guidance, or support ticket submission.","entities":[{"offset":4,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcac Live Support Desk","callback_data":"support_help_live_chat"}],[{"text":"\ud83c\udfab Open Support Ticket","callback_data":"support_help_create_ticket"}],[{"text":"\ud83d\udce9 General Banking Guidance","callback_data":"support_help_live_chat"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-03 19:23:36] BOT HIT webhook request received
[2026-06-03 19:23:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-03 19:23:37] sendMessage response: {"ok":true,"result":{"message_id":10550,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780514617,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-03 19:23:47] BOT HIT webhook request received
[2026-06-03 19:23:47] sendMessage response: {"ok":true,"result":{"message_id":10551,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780514627,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nPlease select one of the premium banking options below to continue securely.","entities":[{"offset":4,"length":45,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-06-03 19:23:49] BOT HIT webhook request received
[2026-06-03 19:23:50] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-03 19:23:50] sendMessage response: {"ok":true,"result":{"message_id":10552,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780514630,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-06-03 19:24:06] BOT HIT webhook request received
[2026-06-03 19:24:07] sendMessage response: {"ok":true,"result":{"message_id":10554,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780514647,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-06-03 19:24:13] BOT HIT webhook request received
[2026-06-03 19:24:13] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-06-03 19:24:13] DOB verification blocked match=no
[2026-06-03 19:24:13] DOB verification active/general match=yes user_id=25 status=active
[2026-06-03 19:24:14] sendMessage response: {"ok":true,"result":{"message_id":10556,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780514654,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-03 19:24:35] BOT HIT webhook request received
[2026-06-03 19:24:35] sendMessage response: {"ok":true,"result":{"message_id":10558,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780514675,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-06-03 19:24:35] sendMessage response: {"ok":true,"result":{"message_id":10559,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780514675,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-06-03 19:24:53] BOT HIT webhook request received
[2026-06-03 19:24:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-03 19:24:53] sendMessage response: {"ok":true,"result":{"message_id":10560,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780514693,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-03 19:24:56] BOT HIT webhook request received
[2026-06-03 19:24:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-03 19:24:57] sendMessage response: {"ok":true,"result":{"message_id":10561,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780514696,"text":"To create your support ticket, please enter your full name."}}
[2026-06-03 19:25:02] BOT HIT webhook request received
[2026-06-03 19:25:02] sendMessage response: {"ok":true,"result":{"message_id":10563,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780514702,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-06-03 19:25:08] BOT HIT webhook request received
[2026-06-03 19:25:08] sendMessage response: {"ok":true,"result":{"message_id":10565,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780514708,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-06-03 19:25:20] BOT HIT webhook request received
[2026-06-03 19:25:21] sendMessage response: {"ok":true,"result":{"message_id":10567,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780514720,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-06-03 19:25:35] BOT HIT webhook request received
[2026-06-03 19:25:36] sendMessage response: {"ok":true,"result":{"message_id":10569,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780514736,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-06-03 19:31:01] BOT HIT webhook request received
[2026-06-03 19:31:01] sendMessage response: {"ok":true,"result":{"message_id":10571,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780515061,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKT614F09A6\nFull Name: Sadaf Hussain\nEmail: mzoohaaan@gmail.com\nContact Number: +923036814535\nSubject: Re: VF-260516-A4A7A348 - Manual Thumb Verification\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":107,"length":19,"type":"email"},{"offset":143,"length":13,"type":"phone_number"}]}}
[2026-06-03 19:31:02] sendMessage response: {"ok":true,"result":{"message_id":10572,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780515062,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-03 19:32:49] BOT HIT webhook request received
[2026-06-03 19:32:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-03 19:32:50] sendMessage response: {"ok":true,"result":{"message_id":10573,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780515170,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-03 19:32:52] BOT HIT webhook request received
[2026-06-03 19:32:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-03 19:32:53] sendMessage response: {"ok":true,"result":{"message_id":10574,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780515173,"text":"To create your support ticket, please enter your full name."}}
[2026-06-03 19:33:06] BOT HIT webhook request received
[2026-06-03 19:33:06] sendMessage response: {"ok":true,"result":{"message_id":10576,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780515186,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-06-03 19:33:10] BOT HIT webhook request received
[2026-06-03 19:33:10] sendMessage response: {"ok":true,"result":{"message_id":10578,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780515190,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-06-03 19:33:24] BOT HIT webhook request received
[2026-06-03 19:33:24] sendMessage response: {"ok":true,"result":{"message_id":10580,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780515204,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-06-03 19:33:36] BOT HIT webhook request received
[2026-06-03 19:33:37] sendMessage response: {"ok":true,"result":{"message_id":10582,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780515217,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-06-03 19:34:12] BOT HIT webhook request received
[2026-06-03 19:34:13] sendMessage response: {"ok":true,"result":{"message_id":10584,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780515253,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKT3EA8244C\nFull Name: Sadaf Hussain\nEmail: mzoohaaan@gmail.com\nContact Number: +923036814535\nSubject: Request to Unsuspend Virtual Card Ending 3563\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":107,"length":19,"type":"email"},{"offset":143,"length":13,"type":"phone_number"}]}}
[2026-06-03 19:34:13] sendMessage response: {"ok":true,"result":{"message_id":10585,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780515253,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-03 20:04:02] BOT HIT webhook request received
[2026-06-03 20:04:03] sendMessage response: {"ok":true,"result":{"message_id":10586,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780517043,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nPlease select one of the premium banking options below to continue securely.","entities":[{"offset":4,"length":45,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-06-03 20:04:46] BOT HIT webhook request received
[2026-06-03 20:04:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-03 20:04:47] sendMessage response: {"ok":true,"result":{"message_id":10587,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780517087,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-06-04 08:03:47] BOT HIT webhook request received
[2026-06-04 08:03:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-04 08:03:48] sendMessage response: {"ok":true,"result":{"message_id":10591,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780560228,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-06-04 08:04:26] BOT HIT webhook request received
[2026-06-04 08:04:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-04 08:04:26] sendMessage response: {"ok":true,"result":{"message_id":10592,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780560266,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-06-04 08:08:22] BOT HIT webhook request received
[2026-06-04 08:08:23] sendMessage response: {"ok":true,"result":{"message_id":10594,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780560503,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-06-04 08:08:28] BOT HIT webhook request received
[2026-06-04 08:08:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-04 08:08:29] sendMessage response: {"ok":true,"result":{"message_id":10595,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780560509,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-06-04 08:08:40] BOT HIT webhook request received
[2026-06-04 08:08:40] sendMessage response: {"ok":true,"result":{"message_id":10597,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780560520,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-06-04 08:08:43] BOT HIT webhook request received
[2026-06-04 08:08:43] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-06-04 08:08:43] DOB verification blocked match=no
[2026-06-04 08:08:43] DOB verification active/general match=yes user_id=25 status=active
[2026-06-04 08:08:44] sendMessage response: {"ok":true,"result":{"message_id":10599,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780560524,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-04 08:09:04] BOT HIT webhook request received
[2026-06-04 08:09:04] sendMessage response: {"ok":true,"result":{"message_id":10601,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780560544,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-06-04 08:09:05] sendMessage response: {"ok":true,"result":{"message_id":10602,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780560545,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}],[{"text":"\ud83d\udcc4 Vehicle Finance Required Documents","callback_data":"vf_required_documents"}]]}}}
[2026-06-04 08:09:07] BOT HIT webhook request received
[2026-06-04 08:09:08] sendMessage response: {"ok":true,"result":{"message_id":10603,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780560548,"text":"\ud83d\udcc4 Vehicle Finance Required Documents\n\nDear Valued Customer,\n\nOur Vehicle Finance Department has requested additional documents for your active application.\n\nPlease select a pending document request below and upload the requested document step by step.\n\nPending Documents: 1","entities":[{"offset":3,"length":34,"type":"bold"},{"offset":273,"length":1,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udce4 Witness approval Document \u2014 Applicant","callback_data":"vf_doc_open_38"}]]}}}
[2026-06-04 08:09:19] BOT HIT webhook request received
[2026-06-04 08:09:19] sendMessage response: {"ok":true,"result":{"message_id":10604,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780560559,"text":"\ud83d\udce4 Upload Required Document\n\n\ud83d\ude98 Application Reference\nVF-260516-A4A7A348\n\n\ud83c\udd94 Internal Application ID\nFNP-198973\n\n\ud83d\udcc4 Document Required\nWitness approval Document\n\n\ud83d\udc64 Required For\nApplicant \u2014 Sadaf Hussain\n\n\ud83d\udcdd Instructions\nPlease upload a clear copy of the Approval Document duly signed by the Applicant and Witnesses.\n\nAfter successful verification of the submitted document, the next stage of your Vehicle Finance application will be processed.\n\nPlease upload the requested document now.\n\nAccepted formats: image, PDF, or document file.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":32,"length":21,"type":"bold"},{"offset":77,"length":23,"type":"bold"},{"offset":116,"length":17,"type":"bold"},{"offset":164,"length":12,"type":"bold"},{"offset":207,"length":12,"type":"bold"}]}}
[2026-06-04 08:10:17] BOT HIT webhook request received
[2026-06-04 08:10:17] sendMessage response: {"ok":true,"result":{"message_id":10606,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780560617,"text":"\u2705 Document Uploaded Successfully\n\nDear Valued Customer,\n\nYour requested Vehicle Finance document has been uploaded successfully.\n\n\ud83d\udcc4 Uploaded Document\nWitness approval Document\n\nAll pending Vehicle Finance document requests have been completed.\n\nOur Vehicle Finance Department will review the submitted documents and contact you if further verification is required.","entities":[{"offset":2,"length":30,"type":"bold"},{"offset":133,"length":17,"type":"bold"}]}}
[2026-06-04 14:47:02] BOT HIT webhook request received
[2026-06-04 14:47:03] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-04 14:47:03] sendMessage response: {"ok":true,"result":{"message_id":10609,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780584423,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-06-04 17:39:22] BOT HIT webhook request received
[2026-06-04 17:39:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-04 17:39:23] sendMessage response: {"ok":true,"result":{"message_id":10612,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780594763,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-06-04 18:09:16] BOT HIT webhook request received
[2026-06-04 18:09:16] sendMessage response: {"ok":true,"result":{"message_id":10614,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780596556,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-06-04 18:09:17] BOT HIT webhook request received
[2026-06-04 18:09:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-04 18:09:19] sendMessage response: {"ok":true,"result":{"message_id":10615,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780596559,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-06-04 18:09:51] BOT HIT webhook request received
[2026-06-04 18:09:51] sendMessage response: {"ok":true,"result":{"message_id":10617,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780596591,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-06-04 18:09:54] BOT HIT webhook request received
[2026-06-04 18:09:54] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-06-04 18:09:54] DOB verification blocked match=no
[2026-06-04 18:09:54] DOB verification active/general match=yes user_id=25 status=active
[2026-06-04 18:09:55] sendMessage response: {"ok":true,"result":{"message_id":10619,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780596595,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-04 18:10:15] BOT HIT webhook request received
[2026-06-04 18:10:15] sendMessage response: {"ok":true,"result":{"message_id":10621,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780596615,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-06-04 18:10:16] sendMessage response: {"ok":true,"result":{"message_id":10622,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780596616,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-06-04 18:10:25] BOT HIT webhook request received
[2026-06-04 18:10:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-04 18:10:26] sendMessage response: {"ok":true,"result":{"message_id":10623,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780596626,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nYou currently have an active direct communication from an authorised FinoviaPay officer.\n\nReference\nFP-DM-000010\n\nDepartment\nFinance & Credit Department\n\nOfficer\nMarta Mart\u00ednez Juan\n\nTicket ID\nFinoviapay Vehicle Finance\n\nStatus\nOpen\n\nLast Update\n04 Jun 2026 12:13\n\nYou may review the conversation history or send your secure reply using the options below.","entities":[{"offset":3,"length":38,"type":"bold"},{"offset":133,"length":9,"type":"bold"},{"offset":157,"length":10,"type":"bold"},{"offset":197,"length":7,"type":"bold"},{"offset":226,"length":9,"type":"bold"},{"offset":264,"length":6,"type":"bold"},{"offset":277,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-06-04 18:10:29] BOT HIT webhook request received
[2026-06-04 18:10:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-04 18:10:30] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: message is too long"}
[2026-06-04 18:10:38] BOT HIT webhook request received
[2026-06-04 18:10:39] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-04 18:10:39] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: message is too long"}
[2026-06-04 18:10:49] BOT HIT webhook request received
[2026-06-04 18:10:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-04 18:10:50] sendMessage response: {"ok":true,"result":{"message_id":10624,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780596650,"text":"\u2709\ufe0f Reply to FinoviaPay Officer\n\nPlease type your message below. Your reply will be securely delivered to the assigned FinoviaPay department.\n\nReference: FP-DM-000010","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":142,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-06-04 18:11:22] BOT HIT webhook request received
[2026-06-04 18:11:23] sendMessage response: {"ok":true,"result":{"message_id":10626,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780596683,"text":"\u2705 Secure Reply Sent\n\nYour message has been securely delivered to the assigned FinoviaPay officer.\n\nYou may return to the direct communication section at any time to review this conversation.","entities":[{"offset":2,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-06-04 18:11:37] BOT HIT webhook request received
[2026-06-04 18:11:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-04 18:11:38] sendMessage response: {"ok":true,"result":{"message_id":10627,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780596698,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-04 18:11:41] BOT HIT webhook request received
[2026-06-04 18:11:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-04 18:11:41] sendMessage response: {"ok":true,"result":{"message_id":10628,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780596701,"text":"To create your support ticket, please enter your full name."}}
[2026-06-04 18:11:49] BOT HIT webhook request received
[2026-06-04 18:11:49] sendMessage response: {"ok":true,"result":{"message_id":10630,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780596709,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-06-04 18:11:56] BOT HIT webhook request received
[2026-06-04 18:11:57] sendMessage response: {"ok":true,"result":{"message_id":10632,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780596717,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-06-04 18:12:05] BOT HIT webhook request received
[2026-06-04 18:12:05] sendMessage response: {"ok":true,"result":{"message_id":10634,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780596725,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-06-04 18:23:17] BOT HIT webhook request received
[2026-06-04 18:23:17] sendMessage response: {"ok":true,"result":{"message_id":10636,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780597397,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-06-04 18:23:43] BOT HIT webhook request received
[2026-06-04 18:23:43] sendMessage response: {"ok":true,"result":{"message_id":10638,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780597423,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKTF7699644\nFull Name: Sadaf Hussain\nEmail: mzoohaaan@gmail.com\nContact Number: +923036814535\nSubject: Call Not Connected - Network Issue\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":107,"length":19,"type":"email"},{"offset":143,"length":13,"type":"phone_number"}]}}
[2026-06-04 18:23:44] sendMessage response: {"ok":true,"result":{"message_id":10639,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780597424,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-04 18:58:27] BOT HIT webhook request received
[2026-06-04 18:58:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-04 18:58:28] sendMessage response: {"ok":true,"result":{"message_id":10640,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780599508,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nYou currently have an active direct communication from an authorised FinoviaPay officer.\n\nReference\nFP-DM-000010\n\nDepartment\nFinance & Credit Department\n\nOfficer\nMarta Mart\u00ednez Juan\n\nTicket ID\nFinoviapay Vehicle Finance\n\nStatus\nOpen\n\nLast Update\n04 Jun 2026 14:11\n\nYou may review the conversation history or send your secure reply using the options below.","entities":[{"offset":3,"length":38,"type":"bold"},{"offset":133,"length":9,"type":"bold"},{"offset":157,"length":10,"type":"bold"},{"offset":197,"length":7,"type":"bold"},{"offset":226,"length":9,"type":"bold"},{"offset":264,"length":6,"type":"bold"},{"offset":277,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-06-05 21:21:21] BOT HIT webhook request received
[2026-06-05 21:21:22] sendMessage response: {"ok":true,"result":{"message_id":10642,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780694482,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-06-05 21:21:23] BOT HIT webhook request received
[2026-06-05 21:21:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-05 21:21:24] sendMessage response: {"ok":true,"result":{"message_id":10643,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780694484,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-06-05 21:21:41] BOT HIT webhook request received
[2026-06-05 21:21:42] sendMessage response: {"ok":true,"result":{"message_id":10645,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780694502,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-06-05 21:21:45] BOT HIT webhook request received
[2026-06-05 21:21:45] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-06-05 21:21:45] DOB verification blocked match=no
[2026-06-05 21:21:45] DOB verification active/general match=yes user_id=25 status=active
[2026-06-05 21:21:46] sendMessage response: {"ok":true,"result":{"message_id":10647,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780694506,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-05 21:22:08] BOT HIT webhook request received
[2026-06-05 21:22:09] sendMessage response: {"ok":true,"result":{"message_id":10649,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780694529,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-06-05 21:22:09] sendMessage response: {"ok":true,"result":{"message_id":10650,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780694529,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-06-05 21:22:16] BOT HIT webhook request received
[2026-06-05 21:22:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-05 21:22:17] sendMessage response: {"ok":true,"result":{"message_id":10651,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780694537,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-05 21:22:19] BOT HIT webhook request received
[2026-06-05 21:22:20] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-05 21:22:21] sendMessage response: {"ok":true,"result":{"message_id":10652,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780694540,"text":"To create your support ticket, please enter your full name."}}
[2026-06-05 21:22:27] BOT HIT webhook request received
[2026-06-05 21:22:28] sendMessage response: {"ok":true,"result":{"message_id":10654,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780694547,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-06-05 21:22:33] BOT HIT webhook request received
[2026-06-05 21:22:33] sendMessage response: {"ok":true,"result":{"message_id":10656,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780694553,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-06-05 21:22:44] BOT HIT webhook request received
[2026-06-05 21:22:45] sendMessage response: {"ok":true,"result":{"message_id":10658,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780694564,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-06-05 21:23:03] BOT HIT webhook request received
[2026-06-05 21:23:03] sendMessage response: {"ok":true,"result":{"message_id":10660,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780694583,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-06-05 21:23:40] BOT HIT webhook request received
[2026-06-05 21:23:40] sendMessage response: {"ok":true,"result":{"message_id":10662,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780694620,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKT653316C8\nFull Name: Sadaf Hussain\nEmail: mzoohaaan@gmail.com\nContact Number: +923036814535\nSubject: URGENT: Card Delivery Delay - TKT161BDDE2 - Exact Delivery Date Required\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":107,"length":19,"type":"email"},{"offset":143,"length":13,"type":"phone_number"}]}}
[2026-06-05 21:23:41] sendMessage response: {"ok":true,"result":{"message_id":10663,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780694621,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-06 13:15:14] BOT HIT webhook request received
[2026-06-06 13:15:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-06 13:15:15] sendMessage response: {"ok":true,"result":{"message_id":10666,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780751715,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-06-06 13:26:07] BOT HIT webhook request received
[2026-06-06 13:26:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-06 13:26:08] sendMessage response: {"ok":true,"result":{"message_id":10667,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780752367,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-06-06 13:26:24] BOT HIT webhook request received
[2026-06-06 13:26:24] sendMessage response: {"ok":true,"result":{"message_id":10669,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780752384,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-06-06 13:26:44] BOT HIT webhook request received
[2026-06-06 13:26:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-06 13:26:45] sendMessage response: {"ok":true,"result":{"message_id":10670,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780752405,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-06-06 13:26:56] BOT HIT webhook request received
[2026-06-06 13:26:57] sendMessage response: {"ok":true,"result":{"message_id":10672,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780752417,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-06-06 13:26:59] BOT HIT webhook request received
[2026-06-06 13:26:59] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-06-06 13:26:59] DOB verification blocked match=no
[2026-06-06 13:26:59] DOB verification active/general match=yes user_id=25 status=active
[2026-06-06 13:27:00] sendMessage response: {"ok":true,"result":{"message_id":10674,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780752420,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-06 13:27:17] BOT HIT webhook request received
[2026-06-06 13:27:17] sendMessage response: {"ok":true,"result":{"message_id":10676,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780752437,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-06-06 13:27:18] sendMessage response: {"ok":true,"result":{"message_id":10677,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780752438,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-06-06 13:27:26] BOT HIT webhook request received
[2026-06-06 13:27:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-06 13:27:27] sendMessage response: {"ok":true,"result":{"message_id":10678,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780752447,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nYou currently have an active direct communication from an authorised FinoviaPay officer.\n\nReference\nFP-DM-000010\n\nDepartment\nFinance & Credit Department\n\nOfficer\nMarta Mart\u00ednez Juan\n\nTicket ID\nFinoviapay Vehicle Finance\n\nStatus\nOpen\n\nLast Update\n06 Jun 2026 08:44\n\nYou may review the conversation history or send your secure reply using the options below.","entities":[{"offset":3,"length":38,"type":"bold"},{"offset":133,"length":9,"type":"bold"},{"offset":157,"length":10,"type":"bold"},{"offset":197,"length":7,"type":"bold"},{"offset":226,"length":9,"type":"bold"},{"offset":264,"length":6,"type":"bold"},{"offset":277,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-06-06 13:28:16] BOT HIT webhook request received
[2026-06-06 13:28:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-06 13:28:17] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: message is too long"}
[2026-06-06 13:34:28] BOT HIT webhook request received
[2026-06-06 13:34:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-06 13:34:29] sendMessage response: {"ok":true,"result":{"message_id":10679,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780752869,"text":"\u2709\ufe0f Reply to FinoviaPay Officer\n\nPlease type your message below. Your reply will be securely delivered to the assigned FinoviaPay department.\n\nReference: FP-DM-000010","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":142,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-06-06 13:34:50] BOT HIT webhook request received
[2026-06-06 13:34:51] sendMessage response: {"ok":true,"result":{"message_id":10681,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780752890,"text":"\u2705 Secure Reply Sent\n\nYour message has been securely delivered to the assigned FinoviaPay officer.\n\nYou may return to the direct communication section at any time to review this conversation.","entities":[{"offset":2,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-06-06 13:35:07] BOT HIT webhook request received
[2026-06-06 13:35:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-06 13:35:08] sendMessage response: {"ok":true,"result":{"message_id":10682,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780752908,"text":"\ud83d\udcb8 FinoviaPay Transfer Services\n\nWelcome to FinoviaPay Transfer Services.\n\nPlease select one of the available transfer management options below.","entities":[{"offset":3,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc2 Transfer Management","callback_data":"transfer_management_menu"}],[{"text":"\ud83c\udd98 Support / Help","callback_data":"transfer_services_support_help"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-06 13:35:13] BOT HIT webhook request received
[2026-06-06 13:35:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-06 13:35:14] sendMessage response: {"ok":true,"result":{"message_id":10683,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780752914,"text":"\ud83d\udcc2 Transfer Management\n\nPlease select the transfer service you would like to manage.\n\nAvailable categories include International Transfers, SEPA Transfers, and Wallet Transfers.","entities":[{"offset":3,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udf0d Int Transfer Management","callback_data":"int_transfer_management_menu"}],[{"text":"\ud83c\uddea\ud83c\uddfa Sepa Transfer Management","callback_data":"sepa_transfer_management_menu"}],[{"text":"\ud83d\udcf2 Wallet Transfer Management","callback_data":"wallet_transfer_management_menu"}],[{"text":"\u21a9\ufe0f Return to Transfer Services","callback_data":"transfer_services_menu"}]]}}}
[2026-06-06 13:35:20] BOT HIT webhook request received
[2026-06-06 13:35:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-06 13:35:21] sendMessage response: {"ok":true,"result":{"message_id":10684,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780752921,"text":"\ud83c\udf0d International Transfer Management\n\nInternational Transfer services are not enabled by default.\n\nBefore activation, you are required to complete a mandatory verification process, including:\n\u2022 Basic AML information\n\u2022 Identity document verification\n\u2022 Short video identity confirmation\n\nPlease choose one of the options below to proceed.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start Int Transfer Verification","callback_data":"int_transfer_start_verification"}],[{"text":"\ud83d\udcca Verification Status","callback_data":"int_transfer_verification_status"}],[{"text":"\ud83c\udd98 Int Transfer Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-06-06 13:35:25] BOT HIT webhook request received
[2026-06-06 13:35:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-06 13:35:26] sendMessage response: {"ok":true,"result":{"message_id":10685,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780752926,"text":"\ud83d\udcca Verification Status\n\nYour verification request has been submitted successfully and is currently awaiting compliance review.\n\nReference ID: ITV-20260408-CA9884\nCurrent Status: PENDING_REVIEW\nService Access: Not Enabled\nSubmitted On: 08 Apr 2026 14:01","entities":[{"offset":3,"length":19,"type":"bold"},{"offset":128,"length":13,"type":"bold"},{"offset":162,"length":15,"type":"bold"},{"offset":193,"length":15,"type":"bold"},{"offset":221,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Start Int Transfer Verification","callback_data":"int_transfer_start_verification"}],[{"text":"\ud83d\udcca Verification Status","callback_data":"int_transfer_verification_status"}],[{"text":"\ud83c\udd98 Int Transfer Help","callback_data":"int_transfer_help"}],[{"text":"\u2b05\ufe0f Back","callback_data":"transfer_management_menu"}]]}}}
[2026-06-06 13:36:03] BOT HIT webhook request received
[2026-06-06 13:36:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-06 13:36:04] sendMessage response: {"ok":true,"result":{"message_id":10686,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780752964,"text":"\ud83c\uddea\ud83c\uddfa SEPA Transfer Management\n\nSEPA Transfer service structure has been added successfully. The operational flow will be connected in the next implementation step.","entities":[{"offset":5,"length":24,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2139\ufe0f Sepa Transfer Service Notice","callback_data":"sepa_transfer_service_notice"}],[{"text":"\u21a9\ufe0f Return to Transfer Management","callback_data":"transfer_management_menu"}]]}}}
[2026-06-06 13:36:45] BOT HIT webhook request received
[2026-06-06 13:36:46] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-06 13:36:46] sendMessage response: {"ok":true,"result":{"message_id":10687,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780753006,"text":"\u2139\ufe0f Service Notice\n\nThis transfer management section has been added to the menu structure successfully. Its full customer workflow will be connected in the next development step.","entities":[{"offset":3,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Transfer Management","callback_data":"transfer_management_menu"}]]}}}
[2026-06-06 13:37:09] BOT HIT webhook request received
[2026-06-06 13:37:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-06 13:37:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-06 13:37:10] sendMessage response: {"ok":true,"result":{"message_id":10688,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780753030,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to your secure card services center. From here you can manage FinoviaPay physical and virtual card products through a protected banking menu.\n\nPlease select Card Management to continue.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":194,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Card Management","callback_data":"ticket_card_type_management"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-06 13:37:14] BOT HIT webhook request received
[2026-06-06 13:37:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-06 13:37:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-06 13:37:15] sendMessage response: {"ok":true,"result":{"message_id":10689,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780753035,"text":"\ud83c\udfe6 FinoviaPay Card Management\n\nManage your FinoviaPay cards from one secure place. You may review physical card services or continue to the virtual card banking panel.\n\nPlease select the card product you would like to manage.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83d\udcbb Virtual Card","callback_data":"ticket_card_type_virtual_menu"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-06-06 13:37:18] BOT HIT webhook request received
[2026-06-06 13:37:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-06 13:37:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-06 13:37:19] sendMessage response: {"ok":true,"result":{"message_id":10690,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780753039,"text":"\ud83d\udcb3 FinoviaPay Physical Card Services\n\nWelcome to the FinoviaPay physical card services menu.\n\nFrom this section, you may review your existing physical card information, request support regarding your physical card, or begin the secure process of requesting a new card.\n\nPlease select one of the professional service options below to continue.","entities":[{"offset":3,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"physical_card_my_card"}],[{"text":"\ud83d\udee0\ufe0f Card Support","callback_data":"physical_card_support"}],[{"text":"\ud83d\udce6 Order New Card","callback_data":"physical_card_order_new"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-06-06 13:37:22] BOT HIT webhook request received
[2026-06-06 13:37:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-06 13:37:23] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-06 13:37:24] sendMessage response: {"ok":true,"result":{"message_id":10691,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780753044,"text":"\ud83d\udcb3 My Physical Card\n\n\u250f\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2513\n\u2503  FINOVIAPAY DIGITAL BANKING   \u2503\n\u2503  VISA SIGNATURE               \u2503\n\u2503                                \u2503\n\u2503  \u2022\u2022\u2022\u2022  \u2022\u2022\u2022\u2022  \u2503\n\u2503                                \u2503\n\u2503  CARD HOLDER                   \u2503\n\u2503  SADAF HUSSAIN               \u2503\n\u2503                                \u2503\n\u2503  PLAN   GOLD \ud83e\ude99           \u2503\n\u2503  STATUS SHIPPED             \u2503\n\u2503                                \u2503\n\u2503  REF FNP-CARD-260415-869E2X   \u2503\n\u2517\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u251b\nCard Holder\nSadaf Hussain\n\nCard Plan\nGold \ud83e\ude99\n\nCurrent Card Status\nShipped\n\nDelivery Date\n2026-05-15\n\nCard Shipped By\nEasyshipfast\n\nPlease select your card record below to review the complete banking details.","entities":[{"offset":3,"length":16,"type":"bold"},{"offset":21,"length":458,"type":"pre"},{"offset":480,"length":11,"type":"bold"},{"offset":507,"length":9,"type":"bold"},{"offset":526,"length":19,"type":"bold"},{"offset":555,"length":13,"type":"bold"},{"offset":581,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd0e Open Card Record 1","callback_data":"physical_card_view_3"}],[{"text":"\u21a9\ufe0f Back to Physical Card Menu","callback_data":"ticket_card_type_physical"}]]}}}
[2026-06-06 13:37:35] BOT HIT webhook request received
[2026-06-06 13:37:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-06 13:37:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-06 13:37:37] sendMessage response: {"ok":true,"result":{"message_id":10692,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780753057,"text":"\ud83c\udfe6 FinoviaPay Physical Card Details\n\n\u250f\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2513\n\u2503  FINOVIAPAY DIGITAL BANKING   \u2503\n\u2503  VISA SIGNATURE               \u2503\n\u2503                                \u2503\n\u2503  \u2022\u2022\u2022\u2022  \u2022\u2022\u2022\u2022  \u2503\n\u2503                                \u2503\n\u2503  CARD HOLDER                   \u2503\n\u2503  SADAF HUSSAIN               \u2503\n\u2503                                \u2503\n\u2503  PLAN   GOLD \ud83e\ude99           \u2503\n\u2503  STATUS SHIPPED             \u2503\n\u2503                                \u2503\n\u2503  REF FNP-CARD-260415-869E2X   \u2503\n\u2517\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u251b\n\u256d\u2500 Card Profile\n\u251c Card Holder: Sadaf Hussain\n\u251c Card Plan: Gold \ud83e\ude99\n\u251c Card Type: Physical Card\n\u251c Last 4 Digits: 5309\n\u251c Status: Shipped\n\u251c Delivery Date: 2026-05-15\n\u251c Shipped By: Easyshipfast\n\u251c Tracking Code: SF-NB1XUY-7558\n\u2570 Reference Code: FNP-CARD-260415-869E2X\n\n\u256d\u2500 Delivery Address\n\u2570 Popular nursery  St no 12 House no 1 Gujranwala, Gujranwala, Pakistan, 52240\n\n\u256d\u2500 Officer Comments\n\u2570 Your card is on the way. Track your shipment using SF-NB1XUY-7558 at EasyShipFast.com for real-time updates.\n\n\ud83d\udcac Need Assistance?\nIf you have any questions regarding your FinoviaPay card status, delivery progress, or required information, please contact our customer support team for professional assistance.","entities":[{"offset":3,"length":32,"type":"bold"},{"offset":37,"length":458,"type":"pre"},{"offset":499,"length":12,"type":"bold"},{"offset":514,"length":12,"type":"bold"},{"offset":543,"length":10,"type":"bold"},{"offset":564,"length":10,"type":"bold"},{"offset":591,"length":14,"type":"bold"},{"offset":613,"length":7,"type":"bold"},{"offset":631,"length":14,"type":"bold"},{"offset":659,"length":11,"type":"bold"},{"offset":686,"length":14,"type":"bold"},{"offset":718,"length":15,"type":"bold"},{"offset":761,"length":16,"type":"bold"},{"offset":861,"length":16,"type":"bold"},{"offset":949,"length":16,"type":"url"},{"offset":993,"length":16,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcac Contact Customer Support","callback_data":"physical_card_support"}]]}}}
[2026-06-06 13:38:12] BOT HIT webhook request received
[2026-06-06 13:38:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-06 13:38:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-06 13:38:14] sendMessage response: {"ok":true,"result":{"message_id":10693,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780753094,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nSelected Card Type: Physical Card\n\nPlease select the issue category you are experiencing so we may guide your request to the appropriate card operations workflow.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":49,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"Card Declined","callback_data":"ticket_issue_declined"},{"text":"Online Payment Failed","callback_data":"ticket_issue_online_failed"}],[{"text":"Card Not Activated","callback_data":"ticket_issue_not_activated"},{"text":"Card Blocked","callback_data":"ticket_issue_blocked"}],[{"text":"Other Issue","callback_data":"ticket_issue_other"}],[{"text":"\u21a9\ufe0f Back to Card Services","callback_data":"card_order"}]]}}}
[2026-06-06 13:38:23] BOT HIT webhook request received
[2026-06-06 13:38:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-06 13:38:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-06 13:38:24] sendMessage response: {"ok":true,"result":{"message_id":10694,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780753104,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nSelected Card Type: Physical Card\nSelected Issue: Other Issue\n\nPlease briefly describe the issue you are experiencing. Your message will be attached to a secure card services support ticket for review by our Card Operations Department.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":49,"length":13,"type":"bold"},{"offset":79,"length":11,"type":"bold"}]}}
[2026-06-06 13:38:29] BOT HIT webhook request received
[2026-06-06 13:38:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-06 13:38:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-06 13:38:30] sendMessage response: {"ok":true,"result":{"message_id":10695,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780753110,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to your secure card services center. From here you can manage FinoviaPay physical and virtual card products through a protected banking menu.\n\nPlease select Card Management to continue.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":194,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Card Management","callback_data":"ticket_card_type_management"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-06 13:38:36] BOT HIT webhook request received
[2026-06-06 13:38:36] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-06 13:38:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-06 13:38:37] sendMessage response: {"ok":true,"result":{"message_id":10696,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780753117,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate, review and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou can generate a new virtual card, check your current card profile, review available limits, view transaction history, freeze or unfreeze the card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-06-06 13:39:36] BOT HIT webhook request received
[2026-06-06 13:39:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-06 13:39:37] sendMessage response: {"ok":true,"result":{"message_id":10697,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780753177,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-06-07 11:31:29] BOT HIT webhook request received
[2026-06-07 11:31:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-07 11:31:29] sendMessage response: {"ok":true,"result":{"message_id":10699,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780831889,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-06-09 00:11:39] BOT HIT webhook request received
[2026-06-09 00:11:39] sendMessage response: {"ok":true,"result":{"message_id":10701,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1780963899,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-06-09 00:11:42] BOT HIT webhook request received
[2026-06-09 00:11:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-09 00:11:43] sendMessage response: {"ok":true,"result":{"message_id":10702,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1780963902,"text":"\ud83c\udf96\ufe0f FinoviaPay Premium Support Centre\n\nPlease choose your preferred service channel below for banking assistance, priority guidance, or support ticket submission.","entities":[{"offset":4,"length":33,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcac Live Support Desk","callback_data":"support_help_live_chat"}],[{"text":"\ud83c\udfab Open Support Ticket","callback_data":"support_help_create_ticket"}],[{"text":"\ud83d\udce9 General Banking Guidance","callback_data":"support_help_live_chat"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-09 00:11:47] BOT HIT webhook request received
[2026-06-09 00:11:47] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-09 00:11:49] sendMessage response: {"ok":true,"result":{"message_id":10703,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1780963908,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-09 00:11:53] BOT HIT webhook request received
[2026-06-09 00:11:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-09 00:11:54] sendMessage response: {"ok":true,"result":{"message_id":10704,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1780963914,"text":"To create your support ticket, please enter your full name."}}
[2026-06-09 00:12:06] BOT HIT webhook request received
[2026-06-09 00:12:07] sendMessage response: {"ok":true,"result":{"message_id":10706,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1780963927,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-06-09 00:12:11] BOT HIT webhook request received
[2026-06-09 00:12:12] sendMessage response: {"ok":true,"result":{"message_id":10708,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1780963932,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-06-09 00:12:26] BOT HIT webhook request received
[2026-06-09 00:12:26] sendMessage response: {"ok":true,"result":{"message_id":10710,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1780963946,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-06-09 00:13:20] BOT HIT webhook request received
[2026-06-09 00:13:21] sendMessage response: {"ok":true,"result":{"message_id":10712,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1780964001,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-06-09 00:13:29] BOT HIT webhook request received
[2026-06-09 00:13:29] sendMessage response: {"ok":true,"result":{"message_id":10714,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1780964009,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKT1C984DE4\nFull Name: Andul Hanan\nEmail: Abdhannanhussain@gmail.com\nContact Number: +923211293973\nSubject: *Subject:* Urgent Follow-up: No Response on Ticket ID / Account Support - Pakistan User\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":105,"length":26,"type":"email"},{"offset":148,"length":13,"type":"phone_number"}]}}
[2026-06-09 00:13:30] sendMessage response: {"ok":true,"result":{"message_id":10715,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8663326764,"first_name":"Abdul","last_name":"Hanan","type":"private"},"date":1780964010,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-09 07:56:17] BOT HIT webhook request received
[2026-06-09 07:56:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-09 07:56:17] sendMessage response: {"ok":true,"result":{"message_id":10717,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1780991777,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-06-09 16:26:34] BOT HIT webhook request received
[2026-06-09 16:26:43] BOT HIT webhook request received
[2026-06-09 16:26:57] BOT HIT webhook request received
[2026-06-09 16:29:39] BOT HIT webhook request received
[2026-06-09 16:29:51] BOT HIT webhook request received
[2026-06-09 16:29:59] BOT HIT webhook request received
[2026-06-11 20:18:29] BOT HIT webhook request received
[2026-06-12 12:36:50] BOT HIT webhook request received
[2026-06-12 12:36:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-12 12:36:51] sendMessage response: {"ok":true,"result":{"message_id":10719,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781267811,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-06-12 18:42:19] BOT HIT webhook request received
[2026-06-13 07:52:06] BOT HIT webhook request received
[2026-06-14 00:31:09] BOT HIT webhook request received
[2026-06-14 00:31:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 00:31:10] sendMessage response: {"ok":true,"result":{"message_id":10722,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781397070,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-06-14 04:50:31] BOT HIT webhook request received
[2026-06-14 14:19:52] BOT HIT webhook request received
[2026-06-14 14:19:53] sendMessage response: {"ok":true,"result":{"message_id":10725,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781446793,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-06-14 14:19:55] BOT HIT webhook request received
[2026-06-14 14:19:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 14:19:56] sendMessage response: {"ok":true,"result":{"message_id":10726,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781446796,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-06-14 14:20:08] BOT HIT webhook request received
[2026-06-14 14:20:08] sendMessage response: {"ok":true,"result":{"message_id":10728,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781446808,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-06-14 14:20:15] BOT HIT webhook request received
[2026-06-14 14:20:15] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-06-14 14:20:15] DOB verification blocked match=no
[2026-06-14 14:20:15] DOB verification active/general match=yes user_id=25 status=active
[2026-06-14 14:20:15] sendMessage response: {"ok":true,"result":{"message_id":10730,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781446815,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-14 14:20:34] BOT HIT webhook request received
[2026-06-14 14:20:35] sendMessage response: {"ok":true,"result":{"message_id":10732,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781446835,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-06-14 14:20:35] sendMessage response: {"ok":true,"result":{"message_id":10733,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781446835,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-06-14 14:20:47] BOT HIT webhook request received
[2026-06-14 14:20:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 14:20:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 14:20:49] sendMessage response: {"ok":true,"result":{"message_id":10734,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781446848,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to your secure card services center. From here you can manage FinoviaPay physical and virtual card products through a protected banking menu.\n\nPlease select Card Management to continue.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":194,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Card Management","callback_data":"ticket_card_type_management"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-14 14:20:52] BOT HIT webhook request received
[2026-06-14 14:20:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 14:20:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 14:20:54] sendMessage response: {"ok":true,"result":{"message_id":10735,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781446854,"text":"\ud83c\udfe6 FinoviaPay Card Management\n\nManage your FinoviaPay cards from one secure place. You may review physical card services or continue to the virtual card banking panel.\n\nPlease select the card product you would like to manage.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83d\udcbb Virtual Card","callback_data":"ticket_card_type_virtual_menu"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-06-14 14:20:57] BOT HIT webhook request received
[2026-06-14 14:20:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 14:20:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 14:20:58] sendMessage response: {"ok":true,"result":{"message_id":10736,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781446858,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate, review and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou can generate a new virtual card, check your current card profile, review available limits, view transaction history, freeze or unfreeze the card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-06-14 14:21:43] BOT HIT webhook request received
[2026-06-14 14:21:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 14:21:44] sendMessage response: {"ok":true,"result":{"message_id":10737,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781446904,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou may request a new virtual card, review your current card, check available limits, view transaction history, freeze/unfreeze your card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Card Already Assigned","callback_data":"virtual_card_info"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-06-14 14:23:38] BOT HIT webhook request received
[2026-06-14 14:23:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 14:23:39] sendMessage response: {"ok":true,"result":{"message_id":10738,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781447019,"text":"\ud83d\udee0 Manage Current Virtual Card\n\nUse this secure panel to review your card information, available limit, transaction history, freeze/unfreeze status, limit settings, or request support from Card Operations.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"virtual_card_my_card"}],[{"text":"\ud83d\uddd1 Delete Current Card","callback_data":"virtual_card_delete_current"}],[{"text":"\u2744\ufe0f Freeze / Unfreeze Card","callback_data":"virtual_card_freeze_unfreeze"}],[{"text":"\ud83d\udcca Card Limit","callback_data":"virtual_card_limit"}],[{"text":"\ud83c\udd98 Help / Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-06-14 14:24:58] BOT HIT webhook request received
[2026-06-14 14:24:58] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 14:24:58] sendMessage response: {"ok":true,"result":{"message_id":10739,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781447098,"text":"\ud83d\uddd1 Delete Current Virtual Card\n\nFor security reasons, deleting a virtual card will remove it from your active card panel and may require a new card request before future use.\n\nPlease confirm only if you want to continue.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Confirm Delete Current Card","callback_data":"virtual_card_delete_confirm"}],[{"text":"\u21a9\ufe0f Cancel","callback_data":"virtual_card_manage_current"}]]}}}
[2026-06-14 14:25:11] BOT HIT webhook request received
[2026-06-14 14:25:12] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 14:25:12] sendMessage response: {"ok":true,"result":{"message_id":10740,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781447112,"text":"\u2705 Virtual Card Removal Request\n\nYour current virtual card has been removed from active use. You may create a new virtual card request from the Virtual Card menu.","entities":[{"offset":2,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-06-14 14:25:21] BOT HIT webhook request received
[2026-06-14 14:25:22] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 14:25:22] sendMessage response: {"ok":true,"result":{"message_id":10741,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781447122,"text":"\u23f3 FinoviaPay Virtual Card Request\n\nDear Valued Customer,\n\nYour request for a new Virtual Card is currently under review by our Card Operations Department.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\ud83d\udccc Request Status: Pending Approval\n\ud83d\udd10 Reference ID: FNP-VC-260425-AZU9HGZT\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nOur team is carefully reviewing your request to ensure compliance with security and usage policies.\n\n\u23f1 Estimated Processing Time:\nWithin 24 to 48 hours\n\n\u26a0\ufe0f Important:\n\u2022 You cannot submit another request while this one is under review\n\u2022 You will be notified instantly once your card is approved\n\nIf you need assistance, please contact our support team.\n\nThank you for choosing FinoviaPay.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nFinoviaPay Card Operations\nWorldwide Digital Banking","entities":[{"offset":2,"length":31,"type":"bold"},{"offset":183,"length":15,"type":"bold"},{"offset":219,"length":13,"type":"bold"},{"offset":384,"length":26,"type":"bold"},{"offset":437,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee0 Manage My Card","callback_data":"virtual_card_manage_current"}],[{"text":"\ud83d\udce9 Contact Support","callback_data":"virtual_card_support"}],[{"text":"\ud83d\udd19 Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-06-14 15:20:14] BOT HIT webhook request received
[2026-06-14 15:20:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 15:20:15] sendMessage response: {"ok":true,"result":{"message_id":10742,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781450415,"text":"\u23f3 FinoviaPay Virtual Card Request\n\nDear Valued Customer,\n\nYour request for a new Virtual Card is currently under review by our Card Operations Department.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\ud83d\udccc Request Status: Pending Approval\n\ud83d\udd10 Reference ID: FNP-VC-260425-AZU9HGZT\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nOur team is carefully reviewing your request to ensure compliance with security and usage policies.\n\n\u23f1 Estimated Processing Time:\nWithin 24 to 48 hours\n\n\u26a0\ufe0f Important:\n\u2022 You cannot submit another request while this one is under review\n\u2022 You will be notified instantly once your card is approved\n\nIf you need assistance, please contact our support team.\n\nThank you for choosing FinoviaPay.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nFinoviaPay Card Operations\nWorldwide Digital Banking","entities":[{"offset":2,"length":31,"type":"bold"},{"offset":183,"length":15,"type":"bold"},{"offset":219,"length":13,"type":"bold"},{"offset":384,"length":26,"type":"bold"},{"offset":437,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee0 Manage My Card","callback_data":"virtual_card_manage_current"}],[{"text":"\ud83d\udce9 Contact Support","callback_data":"virtual_card_support"}],[{"text":"\ud83d\udd19 Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-06-14 15:21:06] BOT HIT webhook request received
[2026-06-14 15:21:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 15:21:16] BOT HIT webhook request received
[2026-06-14 15:21:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 15:21:19] BOT HIT webhook request received
[2026-06-14 15:21:20] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 16:56:29] BOT HIT webhook request received
[2026-06-14 16:56:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 16:56:30] sendMessage response: {"ok":true,"result":{"message_id":10745,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781456189,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-06-14 17:21:49] BOT HIT webhook request received
[2026-06-14 17:21:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 17:22:21] BOT HIT webhook request received
[2026-06-14 17:22:22] sendMessage response: {"ok":true,"result":{"message_id":10747,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781457742,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-06-14 17:22:23] BOT HIT webhook request received
[2026-06-14 17:22:24] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 17:22:24] sendMessage response: {"ok":true,"result":{"message_id":10748,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781457744,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-06-14 17:22:36] BOT HIT webhook request received
[2026-06-14 17:22:39] sendMessage response: {"ok":true,"result":{"message_id":10750,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781457759,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-06-14 17:22:42] BOT HIT webhook request received
[2026-06-14 17:22:42] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-06-14 17:22:42] DOB verification blocked match=no
[2026-06-14 17:22:42] DOB verification active/general match=yes user_id=25 status=active
[2026-06-14 17:22:43] sendMessage response: {"ok":true,"result":{"message_id":10752,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781457763,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-14 17:23:26] BOT HIT webhook request received
[2026-06-14 17:23:26] sendMessage response: {"ok":true,"result":{"message_id":10754,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781457806,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-06-14 17:23:27] sendMessage response: {"ok":true,"result":{"message_id":10755,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781457807,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-06-14 17:23:31] BOT HIT webhook request received
[2026-06-14 17:23:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 17:23:32] sendMessage response: {"ok":true,"result":{"message_id":10756,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781457812,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-14 17:23:34] BOT HIT webhook request received
[2026-06-14 17:23:35] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 17:23:35] sendMessage response: {"ok":true,"result":{"message_id":10757,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781457815,"text":"To create your support ticket, please enter your full name."}}
[2026-06-14 17:23:40] BOT HIT webhook request received
[2026-06-14 17:23:41] sendMessage response: {"ok":true,"result":{"message_id":10759,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781457821,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-06-14 17:23:49] BOT HIT webhook request received
[2026-06-14 17:23:49] sendMessage response: {"ok":true,"result":{"message_id":10761,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781457829,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-06-14 17:24:02] BOT HIT webhook request received
[2026-06-14 17:24:02] sendMessage response: {"ok":true,"result":{"message_id":10763,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781457842,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-06-14 17:24:31] BOT HIT webhook request received
[2026-06-14 17:24:32] sendMessage response: {"ok":true,"result":{"message_id":10765,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781457872,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-06-14 17:24:52] BOT HIT webhook request received
[2026-06-14 17:24:52] sendMessage response: {"ok":true,"result":{"message_id":10767,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781457892,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKT60E892AB\nFull Name: Sadaf Hussain\nEmail: mzoohaaan@gmail.com\nContact Number: +923036814535\nSubject: Virtual Card exchange to wallet transfer balance\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":107,"length":19,"type":"email"},{"offset":143,"length":13,"type":"phone_number"}]}}
[2026-06-14 17:24:55] sendMessage response: {"ok":true,"result":{"message_id":10768,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781457895,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-14 17:25:12] BOT HIT webhook request received
[2026-06-14 17:25:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 17:25:13] sendMessage response: {"ok":true,"result":{"message_id":10769,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781457913,"text":"\ud83d\udcb0 FinoviaPay Balance Summary\n\n\ud83d\udc64 Account Holder\nSadaf Hussain\n\n\ud83c\udff7\ufe0f Account Number\nES3657436813998962749698\n\n\ud83d\udcb3 Available Balance\n34,598.18 EUR\n\nThis balance reflects the latest available amount currently recorded on your FinoviaPay profile.","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":34,"length":14,"type":"bold"},{"offset":68,"length":14,"type":"bold"},{"offset":112,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-14 17:25:26] BOT HIT webhook request received
[2026-06-14 17:25:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 17:25:27] sendMessage response: {"ok":true,"result":{"message_id":10770,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781457927,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-06-14 17:45:14] BOT HIT webhook request received
[2026-06-14 17:45:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 17:45:15] sendMessage response: {"ok":true,"result":{"message_id":10772,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781459115,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-06-14 18:00:51] BOT HIT webhook request received
[2026-06-14 18:00:52] sendMessage response: {"ok":true,"result":{"message_id":10775,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781460052,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-06-14 18:00:53] BOT HIT webhook request received
[2026-06-14 18:00:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 18:00:55] sendMessage response: {"ok":true,"result":{"message_id":10776,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781460055,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-06-14 18:01:07] BOT HIT webhook request received
[2026-06-14 18:01:08] sendMessage response: {"ok":true,"result":{"message_id":10778,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781460068,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-06-14 18:01:12] BOT HIT webhook request received
[2026-06-14 18:01:12] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-06-14 18:01:12] DOB verification blocked match=no
[2026-06-14 18:01:12] DOB verification active/general match=yes user_id=25 status=active
[2026-06-14 18:01:12] sendMessage response: {"ok":true,"result":{"message_id":10780,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781460072,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-14 18:01:37] BOT HIT webhook request received
[2026-06-14 18:01:38] sendMessage response: {"ok":true,"result":{"message_id":10782,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781460098,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-06-14 18:01:39] sendMessage response: {"ok":true,"result":{"message_id":10783,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781460098,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-06-14 18:01:40] BOT HIT webhook request received
[2026-06-14 18:01:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 18:01:41] sendMessage response: {"ok":true,"result":{"message_id":10784,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781460101,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nYou currently have an active direct communication from an authorised FinoviaPay officer.\n\nReference\nFP-DM-000010\n\nDepartment\nRemittance Department\n\nOfficer\nAhmed Raza\n\nTicket ID\nTKT60E892AB\n\nStatus\nOpen\n\nLast Update\n14 Jun 2026 13:57\n\nYou may review the conversation history or send your secure reply using the options below.","entities":[{"offset":3,"length":38,"type":"bold"},{"offset":133,"length":9,"type":"bold"},{"offset":157,"length":10,"type":"bold"},{"offset":191,"length":7,"type":"bold"},{"offset":211,"length":9,"type":"bold"},{"offset":234,"length":6,"type":"bold"},{"offset":247,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-06-14 18:01:57] BOT HIT webhook request received
[2026-06-14 18:01:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 18:01:58] sendMessage response: {"ok":true,"result":{"message_id":10785,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781460118,"text":"\u2709\ufe0f Reply to FinoviaPay Officer\n\nPlease type your message below. Your reply will be securely delivered to the assigned FinoviaPay department.\n\nReference: FP-DM-000010","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":142,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-06-14 18:02:30] BOT HIT webhook request received
[2026-06-14 18:02:30] sendMessage response: {"ok":true,"result":{"message_id":10787,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781460150,"text":"\u2705 Secure Reply Sent\n\nYour message has been securely delivered to the assigned FinoviaPay officer.\n\nYou may return to the direct communication section at any time to review this conversation.","entities":[{"offset":2,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-06-14 18:02:51] BOT HIT webhook request received
[2026-06-14 18:02:52] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 18:02:52] sendMessage response: {"ok":true,"result":{"message_id":10788,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781460172,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-06-14 18:41:04] BOT HIT webhook request received
[2026-06-14 18:41:04] sendMessage response: {"ok":true,"result":{"message_id":10791,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781462464,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-06-14 18:41:06] BOT HIT webhook request received
[2026-06-14 18:41:06] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 18:41:07] sendMessage response: {"ok":true,"result":{"message_id":10792,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781462467,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-06-14 18:41:21] BOT HIT webhook request received
[2026-06-14 18:41:22] sendMessage response: {"ok":true,"result":{"message_id":10794,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781462481,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-06-14 18:41:25] BOT HIT webhook request received
[2026-06-14 18:41:25] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-06-14 18:41:25] DOB verification blocked match=no
[2026-06-14 18:41:25] DOB verification active/general match=yes user_id=25 status=active
[2026-06-14 18:41:26] sendMessage response: {"ok":true,"result":{"message_id":10796,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781462486,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-14 18:41:50] BOT HIT webhook request received
[2026-06-14 18:41:51] sendMessage response: {"ok":true,"result":{"message_id":10798,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781462511,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-06-14 18:41:51] sendMessage response: {"ok":true,"result":{"message_id":10799,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781462511,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-06-14 18:41:53] BOT HIT webhook request received
[2026-06-14 18:41:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 18:41:54] sendMessage response: {"ok":true,"result":{"message_id":10800,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781462514,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nYou currently have an active direct communication from an authorised FinoviaPay officer.\n\nReference\nFP-DM-000010\n\nDepartment\nRemittance Department\n\nOfficer\nAhmed Raza\n\nTicket ID\nTKT60E892AB\n\nStatus\nOpen\n\nLast Update\n14 Jun 2026 14:36\n\nYou may review the conversation history or send your secure reply using the options below.","entities":[{"offset":3,"length":38,"type":"bold"},{"offset":133,"length":9,"type":"bold"},{"offset":157,"length":10,"type":"bold"},{"offset":191,"length":7,"type":"bold"},{"offset":211,"length":9,"type":"bold"},{"offset":234,"length":6,"type":"bold"},{"offset":247,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-06-14 18:42:43] BOT HIT webhook request received
[2026-06-14 18:42:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 18:42:44] sendMessage response: {"ok":true,"result":{"message_id":10801,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781462564,"text":"\u2709\ufe0f Reply to FinoviaPay Officer\n\nPlease type your message below. Your reply will be securely delivered to the assigned FinoviaPay department.\n\nReference: FP-DM-000010","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":142,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-06-14 18:42:50] BOT HIT webhook request received
[2026-06-14 18:42:51] sendMessage response: {"ok":true,"result":{"message_id":10803,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781462570,"text":"\u2705 Secure Reply Sent\n\nYour message has been securely delivered to the assigned FinoviaPay officer.\n\nYou may return to the direct communication section at any time to review this conversation.","entities":[{"offset":2,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-06-14 19:04:26] BOT HIT webhook request received
[2026-06-14 19:04:26] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 19:04:27] sendMessage response: {"ok":true,"result":{"message_id":10805,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781463867,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nYou currently have an active direct communication from an authorised FinoviaPay officer.\n\nReference\nFP-DM-000010\n\nDepartment\nRemittance Department\n\nOfficer\nAhmed Raza\n\nTicket ID\nTKT60E892AB\n\nStatus\nOpen\n\nLast Update\n14 Jun 2026 15:02\n\nYou may review the conversation history or send your secure reply using the options below.","entities":[{"offset":3,"length":38,"type":"bold"},{"offset":133,"length":9,"type":"bold"},{"offset":157,"length":10,"type":"bold"},{"offset":191,"length":7,"type":"bold"},{"offset":211,"length":9,"type":"bold"},{"offset":234,"length":6,"type":"bold"},{"offset":247,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-06-14 19:04:43] BOT HIT webhook request received
[2026-06-14 19:04:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 19:04:44] sendMessage response: {"ok":false,"error_code":400,"description":"Bad Request: message is too long"}
[2026-06-14 19:04:47] BOT HIT webhook request received
[2026-06-14 19:04:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 19:04:48] sendMessage response: {"ok":true,"result":{"message_id":10806,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781463888,"text":"\u2709\ufe0f Reply to FinoviaPay Officer\n\nPlease type your message below. Your reply will be securely delivered to the assigned FinoviaPay department.\n\nReference: FP-DM-000010","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":142,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-06-14 19:05:47] BOT HIT webhook request received
[2026-06-14 19:05:48] sendMessage response: {"ok":true,"result":{"message_id":10808,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781463948,"text":"\u2705 Secure Reply Sent\n\nYour message has been securely delivered to the assigned FinoviaPay officer.\n\nYou may return to the direct communication section at any time to review this conversation.","entities":[{"offset":2,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-06-14 19:06:28] BOT HIT webhook request received
[2026-06-14 19:06:30] sendMessage response: {"ok":true,"result":{"message_id":10810,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1781463990,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-06-14 19:06:32] BOT HIT webhook request received
[2026-06-14 19:06:32] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 19:06:33] sendMessage response: {"ok":true,"result":{"message_id":10811,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1781463993,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-06-14 19:06:41] BOT HIT webhook request received
[2026-06-14 19:06:41] sendMessage response: {"ok":true,"result":{"message_id":10813,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1781464001,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-06-14 19:06:45] BOT HIT webhook request received
[2026-06-14 19:06:45] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-06-14 19:06:45] DOB verification blocked match=no
[2026-06-14 19:06:45] DOB verification active/general match=yes user_id=5 status=active
[2026-06-14 19:06:45] sendMessage response: {"ok":true,"result":{"message_id":10815,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1781464005,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-14 19:07:11] BOT HIT webhook request received
[2026-06-14 19:07:11] sendMessage response: {"ok":true,"result":{"message_id":10817,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1781464031,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-06-14 19:07:12] sendMessage response: {"ok":true,"result":{"message_id":10818,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1781464032,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-06-14 19:07:18] BOT HIT webhook request received
[2026-06-14 19:07:18] sendMessage response: {"ok":true,"result":{"message_id":10819,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1781464038,"text":"\ud83c\udfe6 FinoviaPay Latest Wallet Transfer Records\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nBelow are the latest wallet transfer transactions currently associated with your verified FinoviaPay account.\n\nPlease select any transfer reference button below to review the full transaction details.\n\n1. Transfer Reference\n\u2022 Ref: MWBB157A34\n\u2022 Date: 02 Apr 2026, 09:39\n\u2022 Amount: 50.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n2. Transfer Reference\n\u2022 Ref: MW9A7B6D8F\n\u2022 Date: 12 Dec 2025, 17:30\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \u2022 Cancelled\n\n3. Transfer Reference\n\u2022 Ref: MWF7E07D5B\n\u2022 Date: 12 Dec 2025, 17:25\n\u2022 Amount: 151.91 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n4. Transfer Reference\n\u2022 Ref: MW1B87476B\n\u2022 Date: 12 Dec 2025, 17:16\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved\n\n5. Transfer Reference\n\u2022 Ref: MWC1C908CE\n\u2022 Date: 12 Dec 2025, 17:10\n\u2022 Amount: 25.00 PKR\n\u2022 Status: \ud83d\udd12 Reserved","entities":[{"offset":3,"length":41,"type":"bold"},{"offset":263,"length":21,"type":"bold"},{"offset":292,"length":10,"type":"bold"},{"offset":373,"length":21,"type":"bold"},{"offset":402,"length":10,"type":"bold"},{"offset":484,"length":21,"type":"bold"},{"offset":513,"length":10,"type":"bold"},{"offset":595,"length":21,"type":"bold"},{"offset":624,"length":10,"type":"bold"},{"offset":705,"length":21,"type":"bold"},{"offset":734,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd39 MWBB157A34","callback_data":"lwt_detail_124"}],[{"text":"\ud83d\udd39 MW9A7B6D8F","callback_data":"lwt_detail_91"}],[{"text":"\ud83d\udd39 MWF7E07D5B","callback_data":"lwt_detail_90"}],[{"text":"\ud83d\udd39 MW1B87476B","callback_data":"lwt_detail_89"}],[{"text":"\ud83d\udd39 MWC1C908CE","callback_data":"lwt_detail_88"}],[{"text":"\u21a9\ufe0f Return to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-14 19:07:22] BOT HIT webhook request received
[2026-06-14 19:46:32] BOT HIT webhook request received
[2026-06-14 19:46:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 19:46:33] sendMessage response: {"ok":true,"result":{"message_id":10821,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781466393,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nYou currently have an active direct communication from an authorised FinoviaPay officer.\n\nReference\nFP-DM-000010\n\nDepartment\nRemittance Department\n\nOfficer\nAhmed Raza\n\nTicket ID\nTKT60E892AB\n\nStatus\nOpen\n\nLast Update\n14 Jun 2026 15:44\n\nYou may review the conversation history or send your secure reply using the options below.","entities":[{"offset":3,"length":38,"type":"bold"},{"offset":133,"length":9,"type":"bold"},{"offset":157,"length":10,"type":"bold"},{"offset":191,"length":7,"type":"bold"},{"offset":211,"length":9,"type":"bold"},{"offset":234,"length":6,"type":"bold"},{"offset":247,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-06-14 19:47:48] BOT HIT webhook request received
[2026-06-14 19:47:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 19:47:49] sendMessage response: {"ok":true,"result":{"message_id":10822,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781466469,"text":"\u2709\ufe0f Reply to FinoviaPay Officer\n\nPlease type your message below. Your reply will be securely delivered to the assigned FinoviaPay department.\n\nReference: FP-DM-000010","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":142,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-06-14 19:49:52] BOT HIT webhook request received
[2026-06-14 19:49:53] sendMessage response: {"ok":true,"result":{"message_id":10824,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781466593,"text":"\u2705 Secure Reply Sent\n\nYour message has been securely delivered to the assigned FinoviaPay officer.\n\nYou may return to the direct communication section at any time to review this conversation.","entities":[{"offset":2,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-06-14 20:19:27] BOT HIT webhook request received
[2026-06-14 20:19:28] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 20:19:28] sendMessage response: {"ok":true,"result":{"message_id":10827,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781468368,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-06-14 20:42:09] BOT HIT webhook request received
[2026-06-14 20:42:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 20:42:10] sendMessage response: {"ok":true,"result":{"message_id":10830,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781469730,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-06-14 20:50:41] BOT HIT webhook request received
[2026-06-14 20:50:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 20:50:42] sendMessage response: {"ok":true,"result":{"message_id":10831,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781470242,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nYou currently have an active direct communication from an authorised FinoviaPay officer.\n\nReference\nFP-DM-000010\n\nDepartment\nRemittance Department\n\nOfficer\nAhmed Raza\n\nTicket ID\nTKT60E892AB\n\nStatus\nOpen\n\nLast Update\n14 Jun 2026 16:35\n\nYou may review the conversation history or send your secure reply using the options below.","entities":[{"offset":3,"length":38,"type":"bold"},{"offset":133,"length":9,"type":"bold"},{"offset":157,"length":10,"type":"bold"},{"offset":191,"length":7,"type":"bold"},{"offset":211,"length":9,"type":"bold"},{"offset":234,"length":6,"type":"bold"},{"offset":247,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-06-14 20:50:55] BOT HIT webhook request received
[2026-06-14 20:50:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 20:50:56] sendMessage response: {"ok":true,"result":{"message_id":10832,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781470256,"text":"\u2709\ufe0f Reply to FinoviaPay Officer\n\nPlease type your message below. Your reply will be securely delivered to the assigned FinoviaPay department.\n\nReference: FP-DM-000010","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":142,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-06-14 20:51:09] BOT HIT webhook request received
[2026-06-14 20:51:10] sendMessage response: {"ok":true,"result":{"message_id":10834,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781470270,"text":"\u2705 Secure Reply Sent\n\nYour message has been securely delivered to the assigned FinoviaPay officer.\n\nYou may return to the direct communication section at any time to review this conversation.","entities":[{"offset":2,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-06-14 20:51:24] BOT HIT webhook request received
[2026-06-14 20:51:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 20:51:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 20:51:25] sendMessage response: {"ok":true,"result":{"message_id":10835,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781470285,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to your secure card services center. From here you can manage FinoviaPay physical and virtual card products through a protected banking menu.\n\nPlease select Card Management to continue.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":194,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Card Management","callback_data":"ticket_card_type_management"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-14 20:51:28] BOT HIT webhook request received
[2026-06-14 20:51:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 20:51:29] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 20:51:30] sendMessage response: {"ok":true,"result":{"message_id":10836,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781470290,"text":"\ud83c\udfe6 FinoviaPay Card Management\n\nManage your FinoviaPay cards from one secure place. You may review physical card services or continue to the virtual card banking panel.\n\nPlease select the card product you would like to manage.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83d\udcbb Virtual Card","callback_data":"ticket_card_type_virtual_menu"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-06-14 20:51:32] BOT HIT webhook request received
[2026-06-14 20:51:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 20:51:33] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 20:51:34] sendMessage response: {"ok":true,"result":{"message_id":10837,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781470294,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate, review and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou can generate a new virtual card, check your current card profile, review available limits, view transaction history, freeze or unfreeze the card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-06-14 20:51:41] BOT HIT webhook request received
[2026-06-14 20:51:41] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 20:51:42] sendMessage response: {"ok":true,"result":{"message_id":10838,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781470302,"text":"\ud83d\udee0 Manage Current Virtual Card\n\nUse this secure panel to review your card information, available limit, transaction history, freeze/unfreeze status, limit settings, or request support from Card Operations.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"virtual_card_my_card"}],[{"text":"\ud83d\uddd1 Delete Current Card","callback_data":"virtual_card_delete_current"}],[{"text":"\u2744\ufe0f Freeze / Unfreeze Card","callback_data":"virtual_card_freeze_unfreeze"}],[{"text":"\ud83d\udcca Card Limit","callback_data":"virtual_card_limit"}],[{"text":"\ud83c\udd98 Help / Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-06-14 20:51:48] BOT HIT webhook request received
[2026-06-14 20:51:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 20:51:49] sendMessage response: {"ok":true,"result":{"message_id":10839,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781470309,"text":"\ud83d\udcb3 My Card\n\nSelect the information you would like to review for your current FinoviaPay virtual card.","entities":[{"offset":3,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2139\ufe0f Card Info","callback_data":"virtual_card_info"}],[{"text":"\ud83d\udcb6 Available Limit","callback_data":"virtual_card_available_limit"}],[{"text":"\ud83d\udcdc Transaction History","callback_data":"virtual_card_transaction_history"}],[{"text":"\u21a9\ufe0f Back to Manage Current Card","callback_data":"virtual_card_manage_current"}]]}}}
[2026-06-14 20:52:00] BOT HIT webhook request received
[2026-06-14 20:52:01] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 20:52:01] sendMessage response: {"ok":true,"result":{"message_id":10840,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781470321,"text":"\ud83d\udcb3 My Virtual Card\n\nCard Label\nVirtual Card\n\nCard Brand\nVisa\n\nMasked Card Number\n\u2022\u2022\u2022\u2022 \u2022\u2022\u2022\u2022 \u2022\u2022\u2022\u2022 7197\n\nExpiry Date\n12/2030\n\nCard Status\nActive\n\nAvailable Limit\nEUR 50.00\n\nReference Code\nFNP-CARD-260426-26514C2A","entities":[{"offset":3,"length":15,"type":"bold"},{"offset":20,"length":10,"type":"bold"},{"offset":45,"length":10,"type":"bold"},{"offset":62,"length":18,"type":"bold"},{"offset":102,"length":11,"type":"bold"},{"offset":123,"length":11,"type":"bold"},{"offset":143,"length":15,"type":"bold"},{"offset":170,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb6 Available Limit","callback_data":"virtual_card_available_limit"}],[{"text":"\ud83d\udcdc Transaction History","callback_data":"virtual_card_transaction_history"}],[{"text":"\u21a9\ufe0f Back to My Card","callback_data":"virtual_card_my_card"}]]}}}
[2026-06-14 20:52:15] BOT HIT webhook request received
[2026-06-14 20:52:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 20:52:16] sendMessage response: {"ok":true,"result":{"message_id":10841,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781470336,"text":"\ud83d\uddd1 Delete Current Virtual Card\n\nFor security reasons, deleting a virtual card will remove it from your active card panel and may require a new card request before future use.\n\nPlease confirm only if you want to continue.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Confirm Delete Current Card","callback_data":"virtual_card_delete_confirm"}],[{"text":"\u21a9\ufe0f Cancel","callback_data":"virtual_card_manage_current"}]]}}}
[2026-06-14 20:52:19] BOT HIT webhook request received
[2026-06-14 20:52:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 20:52:20] sendMessage response: {"ok":true,"result":{"message_id":10842,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781470340,"text":"\u2705 Virtual Card Removal Request\n\nYour current virtual card has been removed from active use. You may create a new virtual card request from the Virtual Card menu.","entities":[{"offset":2,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-06-14 20:52:26] BOT HIT webhook request received
[2026-06-14 20:52:27] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 20:52:27] sendMessage response: {"ok":true,"result":{"message_id":10843,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781470347,"text":"\u23f3 FinoviaPay Virtual Card Request\n\nDear Valued Customer,\n\nYour request for a new Virtual Card is currently under review by our Card Operations Department.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\ud83d\udccc Request Status: Pending Approval\n\ud83d\udd10 Reference ID: FNP-VC-260425-AZU9HGZT\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nOur team is carefully reviewing your request to ensure compliance with security and usage policies.\n\n\u23f1 Estimated Processing Time:\nWithin 24 to 48 hours\n\n\u26a0\ufe0f Important:\n\u2022 You cannot submit another request while this one is under review\n\u2022 You will be notified instantly once your card is approved\n\nIf you need assistance, please contact our support team.\n\nThank you for choosing FinoviaPay.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nFinoviaPay Card Operations\nWorldwide Digital Banking","entities":[{"offset":2,"length":31,"type":"bold"},{"offset":183,"length":15,"type":"bold"},{"offset":219,"length":13,"type":"bold"},{"offset":384,"length":26,"type":"bold"},{"offset":437,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee0 Manage My Card","callback_data":"virtual_card_manage_current"}],[{"text":"\ud83d\udce9 Contact Support","callback_data":"virtual_card_support"}],[{"text":"\ud83d\udd19 Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-06-14 20:53:13] BOT HIT webhook request received
[2026-06-14 20:53:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 20:53:15] sendMessage response: {"ok":true,"result":{"message_id":10844,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781470395,"text":"\ud83d\udcb0 FinoviaPay Balance Summary\n\n\ud83d\udc64 Account Holder\nSadaf Hussain\n\n\ud83c\udff7\ufe0f Account Number\nES3657436813998962749698\n\n\ud83d\udcb3 Available Balance\n32,539.94 EUR\n\nThis balance reflects the latest available amount currently recorded on your FinoviaPay profile.","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":34,"length":14,"type":"bold"},{"offset":68,"length":14,"type":"bold"},{"offset":112,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-14 20:53:28] BOT HIT webhook request received
[2026-06-14 20:53:28] sendMessage response: {"ok":true,"result":{"message_id":10845,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781470408,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nPlease select one of the premium banking options below to continue securely.","entities":[{"offset":4,"length":45,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-06-14 20:53:43] BOT HIT webhook request received
[2026-06-14 20:53:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 20:53:44] sendMessage response: {"ok":true,"result":{"message_id":10846,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781470424,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-06-14 20:59:37] BOT HIT webhook request received
[2026-06-14 20:59:37] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 20:59:38] sendMessage response: {"ok":true,"result":{"message_id":10849,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781470778,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-06-14 21:17:37] BOT HIT webhook request received
[2026-06-14 21:17:38] sendMessage response: {"ok":true,"result":{"message_id":10851,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781471858,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-06-14 21:18:51] BOT HIT webhook request received
[2026-06-14 21:18:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 21:18:52] sendMessage response: {"ok":true,"result":{"message_id":10852,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781471932,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-06-14 21:19:01] BOT HIT webhook request received
[2026-06-14 21:19:02] sendMessage response: {"ok":true,"result":{"message_id":10854,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781471942,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-06-14 21:19:06] BOT HIT webhook request received
[2026-06-14 21:19:06] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-06-14 21:19:06] DOB verification blocked match=no
[2026-06-14 21:19:06] DOB verification active/general match=yes user_id=25 status=active
[2026-06-14 21:19:06] sendMessage response: {"ok":true,"result":{"message_id":10856,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781471946,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-14 21:19:24] BOT HIT webhook request received
[2026-06-14 21:19:25] sendMessage response: {"ok":true,"result":{"message_id":10858,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781471965,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-06-14 21:19:25] sendMessage response: {"ok":true,"result":{"message_id":10859,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781471965,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-06-14 21:19:43] BOT HIT webhook request received
[2026-06-14 21:19:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 21:19:44] sendMessage response: {"ok":true,"result":{"message_id":10860,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781471984,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nYou currently have an active direct communication from an authorised FinoviaPay officer.\n\nReference\nFP-DM-000010\n\nDepartment\nRemittance Department\n\nOfficer\nAhmed Raza\n\nTicket ID\nTKT60E892AB\n\nStatus\nOpen\n\nLast Update\n14 Jun 2026 16:59\n\nYou may review the conversation history or send your secure reply using the options below.","entities":[{"offset":3,"length":38,"type":"bold"},{"offset":133,"length":9,"type":"bold"},{"offset":157,"length":10,"type":"bold"},{"offset":191,"length":7,"type":"bold"},{"offset":211,"length":9,"type":"bold"},{"offset":234,"length":6,"type":"bold"},{"offset":247,"length":11,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u2709\ufe0f Send Reply","callback_data":"secure_direct_reply"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-06-14 21:19:48] BOT HIT webhook request received
[2026-06-14 21:19:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 21:19:49] sendMessage response: {"ok":true,"result":{"message_id":10861,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781471989,"text":"\u2709\ufe0f Reply to FinoviaPay Officer\n\nPlease type your message below. Your reply will be securely delivered to the assigned FinoviaPay department.\n\nReference: FP-DM-000010","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":142,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Direct Communication","callback_data":"secure_direct_communication"}]]}}}
[2026-06-14 21:20:05] BOT HIT webhook request received
[2026-06-14 21:20:05] sendMessage response: {"ok":true,"result":{"message_id":10863,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781472005,"text":"\u2705 Secure Reply Sent\n\nYour message has been securely delivered to the assigned FinoviaPay officer.\n\nYou may return to the direct communication section at any time to review this conversation.","entities":[{"offset":2,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcc4 View Active Conversation","callback_data":"secure_direct_view"}],[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-06-14 21:20:12] BOT HIT webhook request received
[2026-06-14 21:20:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 21:20:13] sendMessage response: {"ok":true,"result":{"message_id":10864,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781472013,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-06-14 23:18:15] BOT HIT webhook request received
[2026-06-14 23:18:15] sendMessage response: {"ok":true,"result":{"message_id":10867,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1781479095,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-06-14 23:18:17] BOT HIT webhook request received
[2026-06-14 23:18:17] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 23:18:18] sendMessage response: {"ok":true,"result":{"message_id":10868,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1781479097,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-06-14 23:18:26] BOT HIT webhook request received
[2026-06-14 23:18:27] sendMessage response: {"ok":true,"result":{"message_id":10870,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1781479107,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-06-14 23:18:30] BOT HIT webhook request received
[2026-06-14 23:18:30] DOB verification full matches=[{"id":"5","name":"ZSI Amazon Logistics LLC","mobile":"+34634753260","dob":"2026-01-01","status":"active","block_reason_category":"kyc_unverified","account_number":"ES1920800657713041201005"}]
[2026-06-14 23:18:30] DOB verification blocked match=no
[2026-06-14 23:18:30] DOB verification active/general match=yes user_id=5 status=active
[2026-06-14 23:18:31] sendMessage response: {"ok":true,"result":{"message_id":10872,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1781479111,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\na**************9@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":26,"type":"url"},{"offset":225,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-14 23:18:51] BOT HIT webhook request received
[2026-06-14 23:18:51] sendMessage response: {"ok":true,"result":{"message_id":10874,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1781479131,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-06-14 23:18:52] sendMessage response: {"ok":true,"result":{"message_id":10875,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1781479132,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nZSI Amazon Logistics LLC\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\na**************9@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES1920800657713041201005\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":212,"length":19,"type":"bold"},{"offset":257,"length":14,"type":"bold"},{"offset":272,"length":26,"type":"url"},{"offset":304,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-06-14 23:18:55] BOT HIT webhook request received
[2026-06-14 23:18:56] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 23:18:56] sendMessage response: {"ok":true,"result":{"message_id":10876,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1781479136,"text":"For your security, your card has been temporarily blocked by our system. Kindly provide valid previous transaction receipts to complete verification and restore full access to your card."}}
[2026-06-14 23:20:07] BOT HIT webhook request received
[2026-06-14 23:20:07] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 23:20:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 23:20:08] sendMessage response: {"ok":true,"result":{"message_id":10877,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1781479208,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to your secure card services center. From here you can manage FinoviaPay physical and virtual card products through a protected banking menu.\n\nPlease select Card Management to continue.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":194,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Card Management","callback_data":"ticket_card_type_management"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-14 23:20:11] BOT HIT webhook request received
[2026-06-14 23:20:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 23:20:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 23:20:12] sendMessage response: {"ok":true,"result":{"message_id":10878,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1781479212,"text":"\ud83c\udfe6 FinoviaPay Card Management\n\nManage your FinoviaPay cards from one secure place. You may review physical card services or continue to the virtual card banking panel.\n\nPlease select the card product you would like to manage.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83d\udcbb Virtual Card","callback_data":"ticket_card_type_virtual_menu"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-06-14 23:20:13] BOT HIT webhook request received
[2026-06-14 23:20:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 23:20:14] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 23:20:15] sendMessage response: {"ok":true,"result":{"message_id":10879,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1781479214,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate, review and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou can generate a new virtual card, check your current card profile, review available limits, view transaction history, freeze or unfreeze the card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-06-14 23:20:17] BOT HIT webhook request received
[2026-06-14 23:20:18] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 23:20:18] sendMessage response: {"ok":true,"result":{"message_id":10880,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1781479218,"text":"\ud83d\udee0 Manage Current Virtual Card\n\nUse this secure panel to review your card information, available limit, transaction history, freeze/unfreeze status, limit settings, or request support from Card Operations.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"virtual_card_my_card"}],[{"text":"\ud83d\uddd1 Delete Current Card","callback_data":"virtual_card_delete_current"}],[{"text":"\u2744\ufe0f Freeze / Unfreeze Card","callback_data":"virtual_card_freeze_unfreeze"}],[{"text":"\ud83d\udcca Card Limit","callback_data":"virtual_card_limit"}],[{"text":"\ud83c\udd98 Help / Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-06-14 23:20:55] BOT HIT webhook request received
[2026-06-14 23:20:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 23:20:55] sendMessage response: {"ok":true,"result":{"message_id":10881,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1781479255,"text":"\ud83d\uddd1 Delete Current Virtual Card\n\nFor security reasons, deleting a virtual card will remove it from your active card panel and may require a new card request before future use.\n\nPlease confirm only if you want to continue.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2705 Confirm Delete Current Card","callback_data":"virtual_card_delete_confirm"}],[{"text":"\u21a9\ufe0f Cancel","callback_data":"virtual_card_manage_current"}]]}}}
[2026-06-14 23:20:57] BOT HIT webhook request received
[2026-06-14 23:20:57] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 23:20:58] sendMessage response: {"ok":true,"result":{"message_id":10882,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1781479258,"text":"\u2705 Virtual Card Removal Request\n\nYour current virtual card has been removed from active use. You may create a new virtual card request from the Virtual Card menu.","entities":[{"offset":2,"length":28,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"virtual_card_request_new"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-06-14 23:22:00] BOT HIT webhook request received
[2026-06-14 23:22:04] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-14 23:22:04] sendMessage response: {"ok":true,"result":{"message_id":10884,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":7851920105,"first_name":"Alone","last_name":"Mehar","username":"meharg21","type":"private"},"date":1781479324,"text":"\u23f3 FinoviaPay Virtual Card Request\n\nDear Valued Customer,\n\nYour request for a new Virtual Card is currently under review by our Card Operations Department.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\ud83d\udccc Request Status: Pending Approval\n\ud83d\udd10 Reference ID: FNP-VC-260425-26K6AY8M\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nOur team is carefully reviewing your request to ensure compliance with security and usage policies.\n\n\u23f1 Estimated Processing Time:\nWithin 24 to 48 hours\n\n\u26a0\ufe0f Important:\n\u2022 You cannot submit another request while this one is under review\n\u2022 You will be notified instantly once your card is approved\n\nIf you need assistance, please contact our support team.\n\nThank you for choosing FinoviaPay.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nFinoviaPay Card Operations\nWorldwide Digital Banking","entities":[{"offset":2,"length":31,"type":"bold"},{"offset":183,"length":15,"type":"bold"},{"offset":219,"length":13,"type":"bold"},{"offset":384,"length":26,"type":"bold"},{"offset":437,"length":10,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udee0 Manage My Card","callback_data":"virtual_card_manage_current"}],[{"text":"\ud83d\udce9 Contact Support","callback_data":"virtual_card_support"}],[{"text":"\ud83d\udd19 Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-06-14 23:25:12] BOT HIT webhook request received
[2026-06-14 23:25:15] BOT HIT webhook request received
[2026-06-15 01:35:09] BOT HIT webhook request received
[2026-06-15 01:35:09] sendMessage response: {"ok":true,"result":{"message_id":10890,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781487309,"text":"\u26a0\ufe0f Unable to Process Request\n\nWe could not match your message to any active FinoviaPay service or ongoing request at this time.\n\nPlease use the available menu options or select the appropriate banking service before sending your message.","entities":[{"offset":3,"length":25,"type":"bold"}]}}
[2026-06-15 01:43:09] BOT HIT webhook request received
[2026-06-15 01:43:11] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-15 01:43:13] sendMessage response: {"ok":true,"result":{"message_id":10891,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781487793,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nThere is currently no active direct communication assigned to your account.\n\nIf an authorised FinoviaPay officer contacts you, the conversation will appear here automatically.","entities":[{"offset":3,"length":38,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-06-15 01:43:47] BOT HIT webhook request received
[2026-06-15 01:43:48] sendMessage response: {"ok":true,"result":{"message_id":10893,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781487828,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-06-15 01:43:50] BOT HIT webhook request received
[2026-06-15 01:43:51] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-15 01:43:51] sendMessage response: {"ok":true,"result":{"message_id":10894,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781487831,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-06-15 01:44:05] BOT HIT webhook request received
[2026-06-15 01:44:06] sendMessage response: {"ok":true,"result":{"message_id":10896,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781487846,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-06-15 01:44:09] BOT HIT webhook request received
[2026-06-15 01:44:09] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-06-15 01:44:09] DOB verification blocked match=no
[2026-06-15 01:44:09] DOB verification active/general match=yes user_id=25 status=active
[2026-06-15 01:44:10] sendMessage response: {"ok":true,"result":{"message_id":10898,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781487850,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-15 01:44:37] BOT HIT webhook request received
[2026-06-15 01:44:37] sendMessage response: {"ok":true,"result":{"message_id":10900,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781487877,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-06-15 01:44:38] sendMessage response: {"ok":true,"result":{"message_id":10901,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781487878,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-06-15 01:44:44] BOT HIT webhook request received
[2026-06-15 01:44:44] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-15 01:44:45] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-15 01:44:45] sendMessage response: {"ok":true,"result":{"message_id":10902,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781487885,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to your secure card services center. From here you can manage FinoviaPay physical and virtual card products through a protected banking menu.\n\nPlease select Card Management to continue.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":194,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Card Management","callback_data":"ticket_card_type_management"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-15 01:44:47] BOT HIT webhook request received
[2026-06-15 01:44:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-15 01:44:49] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-15 01:44:50] sendMessage response: {"ok":true,"result":{"message_id":10903,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781487890,"text":"\ud83c\udfe6 FinoviaPay Card Management\n\nManage your FinoviaPay cards from one secure place. You may review physical card services or continue to the virtual card banking panel.\n\nPlease select the card product you would like to manage.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83d\udcbb Virtual Card","callback_data":"ticket_card_type_virtual_menu"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-06-15 01:44:53] BOT HIT webhook request received
[2026-06-15 01:44:54] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-15 01:44:55] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-15 01:44:56] sendMessage response: {"ok":true,"result":{"message_id":10904,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781487896,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate, review and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou can generate a new virtual card, check your current card profile, review available limits, view transaction history, freeze or unfreeze the card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-06-15 01:45:01] BOT HIT webhook request received
[2026-06-15 01:45:02] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-15 01:45:02] sendMessage response: {"ok":true,"result":{"message_id":10905,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781487902,"text":"\ud83d\udee0 Manage Current Virtual Card\n\nUse this secure panel to review your card information, available limit, transaction history, freeze/unfreeze status, limit settings, or request support from Card Operations.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"virtual_card_my_card"}],[{"text":"\ud83d\uddd1 Delete Current Card","callback_data":"virtual_card_delete_current"}],[{"text":"\u2744\ufe0f Freeze / Unfreeze Card","callback_data":"virtual_card_freeze_unfreeze"}],[{"text":"\ud83d\udcca Card Limit","callback_data":"virtual_card_limit"}],[{"text":"\ud83c\udd98 Help / Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-06-15 01:45:04] BOT HIT webhook request received
[2026-06-15 01:45:05] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-15 01:45:05] sendMessage response: {"ok":true,"result":{"message_id":10906,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781487905,"text":"\ud83d\udcb3 My Card\n\nSelect the information you would like to review for your current FinoviaPay virtual card.","entities":[{"offset":3,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2139\ufe0f Card Info","callback_data":"virtual_card_info"}],[{"text":"\ud83d\udcb6 Available Limit","callback_data":"virtual_card_available_limit"}],[{"text":"\ud83d\udcdc Transaction History","callback_data":"virtual_card_transaction_history"}],[{"text":"\u21a9\ufe0f Back to Manage Current Card","callback_data":"virtual_card_manage_current"}]]}}}
[2026-06-15 01:45:10] BOT HIT webhook request received
[2026-06-15 01:45:10] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-15 01:45:11] sendMessage response: {"ok":true,"result":{"message_id":10907,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781487911,"text":"\ud83d\udcb3 My Virtual Card\n\nCard Label\nVirtual Card\n\nCard Brand\nVisa\n\nMasked Card Number\n\u2022\u2022\u2022\u2022 \u2022\u2022\u2022\u2022 \u2022\u2022\u2022\u2022 7197\n\nExpiry Date\n12/2030\n\nCard Status\nActive\n\nAvailable Limit\nEUR 50.00\n\nReference Code\nFNP-CARD-260426-26514C2A","entities":[{"offset":3,"length":15,"type":"bold"},{"offset":20,"length":10,"type":"bold"},{"offset":45,"length":10,"type":"bold"},{"offset":62,"length":18,"type":"bold"},{"offset":102,"length":11,"type":"bold"},{"offset":123,"length":11,"type":"bold"},{"offset":143,"length":15,"type":"bold"},{"offset":170,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb6 Available Limit","callback_data":"virtual_card_available_limit"}],[{"text":"\ud83d\udcdc Transaction History","callback_data":"virtual_card_transaction_history"}],[{"text":"\u21a9\ufe0f Back to My Card","callback_data":"virtual_card_my_card"}]]}}}
[2026-06-15 01:45:41] BOT HIT webhook request received
[2026-06-15 01:45:42] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-15 01:45:42] sendMessage response: {"ok":true,"result":{"message_id":10908,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781487942,"text":"\ud83d\udcdc Virtual Card Transaction History\n\nNo recent virtual card transactions were found for your card.\n\nOnce your card is used, approved or declined transactions may appear in this section.","entities":[{"offset":3,"length":32,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to My Card","callback_data":"virtual_card_my_card"}],[{"text":"\u21a9\ufe0f Back to Manage Current Card","callback_data":"virtual_card_manage_current"}]]}}}
[2026-06-15 02:17:37] BOT HIT webhook request received
[2026-06-15 02:17:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-15 02:17:38] sendMessage response: {"ok":true,"result":{"message_id":10909,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781489858,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-15 02:17:43] BOT HIT webhook request received
[2026-06-15 02:17:43] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-15 02:17:44] sendMessage response: {"ok":true,"result":{"message_id":10910,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781489864,"text":"To create your support ticket, please enter your full name."}}
[2026-06-15 02:17:48] BOT HIT webhook request received
[2026-06-15 02:17:48] sendMessage response: {"ok":true,"result":{"message_id":10912,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781489868,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-06-15 02:17:58] BOT HIT webhook request received
[2026-06-15 02:17:59] sendMessage response: {"ok":true,"result":{"message_id":10914,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781489879,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-06-15 02:18:10] BOT HIT webhook request received
[2026-06-15 02:18:12] sendMessage response: {"ok":true,"result":{"message_id":10916,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781489891,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-06-15 02:20:38] BOT HIT webhook request received
[2026-06-15 02:20:39] sendMessage response: {"ok":true,"result":{"message_id":10918,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781490039,"text":"\ud83c\udfdb\ufe0f Welcome to FinoviaPay Premium Digital Banking\n\nWelcome to the official FinoviaPay Telegram Banking Desk, a secure customer service channel created to provide premium banking guidance, digital onboarding support, account assistance, and protected service access.\n\nPremium Banking Sections\n\u2022 Existing Customer Banking\n\u2022 New Customer Onboarding\n\u2022 Premium Support Centre\n\u2022 Blocked Account Recovery\n\nCustomer Notice\nSelected digital banking services may be activated progressively in line with internal review, operational readiness, and secure service rollout.\n\nPlease choose your preferred banking section below to proceed.","entities":[{"offset":4,"length":45,"type":"bold"},{"offset":75,"length":32,"type":"bold"},{"offset":267,"length":24,"type":"bold"},{"offset":399,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfdb\ufe0f Existing Customer Banking","callback_data":"existing_customer_menu"}],[{"text":"\u2728 New Customer Onboarding","callback_data":"new_customer_menu"}],[{"text":"\ud83c\udf96\ufe0f Premium Support Centre","callback_data":"support_help_menu"}],[{"text":"\ud83d\udee1\ufe0f Blocked Account Recovery","callback_data":"blocked_account_menu"}]]}}}
[2026-06-15 02:20:48] BOT HIT webhook request received
[2026-06-15 02:20:48] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-15 02:20:49] sendMessage response: {"ok":true,"result":{"message_id":10919,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781490049,"text":"For account identification, please enter your registered mobile number exactly as it appears on your Finoviapay profile.\n\nExample:\n+34600000000","entities":[{"offset":46,"length":24,"type":"bold"},{"offset":131,"length":12,"type":"phone_number"}]}}
[2026-06-15 02:21:02] BOT HIT webhook request received
[2026-06-15 02:21:04] sendMessage response: {"ok":true,"result":{"message_id":10921,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781490064,"text":"Thank you.\n\nNow please enter your Date of Birth for secure verification.\n\nAccepted format:\nYYYY-MM-DD\n\nExample:\n1996-08-12","entities":[{"offset":34,"length":13,"type":"bold"}]}}
[2026-06-15 02:21:08] BOT HIT webhook request received
[2026-06-15 02:21:08] DOB verification full matches=[{"id":"25","name":"Sadaf Hussain","mobile":"+923036814535","dob":"1997-01-01","status":"active","block_reason_category":"none","account_number":"ES3657436813998962749698"}]
[2026-06-15 02:21:08] DOB verification blocked match=no
[2026-06-15 02:21:08] DOB verification active/general match=yes user_id=25 status=active
[2026-06-15 02:21:09] sendMessage response: {"ok":true,"result":{"message_id":10923,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781490069,"text":"\ud83d\udce7 Email Verification Required\n\nFor your protection, FinoviaPay requires an additional email verification step before secure services can be used.\n\nA one-time verification code has been sent to your registered email address:\nm*******n@gmail.com\n\nPlease enter the 6-digit OTP code here to continue.\n\nIf you have not received the code, you may request a new one using the resend option.","entities":[{"offset":3,"length":27,"type":"bold"},{"offset":225,"length":19,"type":"url"},{"offset":225,"length":19,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udd04 Resend OTP","callback_data":"resend_email_otp"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-15 02:21:34] BOT HIT webhook request received
[2026-06-15 02:21:34] sendMessage response: {"ok":true,"result":{"message_id":10925,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781490094,"text":"\u2705 Email Verification Successful\n\nYour email verification has been completed successfully.\n\nYou may now continue using FinoviaPay protected Telegram banking services.","entities":[{"offset":2,"length":29,"type":"bold"}]}}
[2026-06-15 02:21:35] sendMessage response: {"ok":true,"result":{"message_id":10926,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781490095,"text":"\ud83c\udfe6 FinoviaPay Digital Banking Services\n\nWelcome back to our secure customer banking channel. Your identity and email verification have been completed successfully.\n\n\ud83d\udc64 Customer Name\nSadaf Hussain\n\n\ud83d\udee1\ufe0f Verification Status\nVerified & Protected\n\n\ud83d\udce7 Verified Email\nm*******n@gmail.com\n\n\ud83c\udff7\ufe0f Account Reference\nES3657436813998962749698\n\nPlease select one of the professional banking service options below to continue.","entities":[{"offset":3,"length":35,"type":"bold"},{"offset":168,"length":13,"type":"bold"},{"offset":201,"length":19,"type":"bold"},{"offset":246,"length":14,"type":"bold"},{"offset":261,"length":19,"type":"url"},{"offset":286,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb8 Transfer Services","callback_data":"transfer_services_menu"}],[{"text":"\ud83d\udcc4 Latest Transfers","callback_data":"latest_wallet_transfers"},{"text":"\ud83d\udcb8 Transfer Support","callback_data":"wallet_transfer"}],[{"text":"\ud83d\udee1\ufe0f KYC & Verification","callback_data":"kyc_verification"},{"text":"\ud83d\udcb3 Card Services","callback_data":"card_order"}],[{"text":"\ud83d\ude98 Vehicle Finance Services","callback_data":"vehicle_finance_services"}],[{"text":"\ud83c\udfab My Support Tickets","callback_data":"my_support_tickets"},{"text":"\ud83d\udd14 My Notifications","callback_data":"my_notifications"}],[{"text":"\ud83d\udd10 Secure Direct Communication","callback_data":"secure_direct_communication"}],[{"text":"\ud83d\udc68\u200d\ud83d\udcbc Speak to an Officer","callback_data":"talk_to_agent"}],[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"},{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\ud83d\udcca Account Review","callback_data":"account_status"},{"text":"\ud83d\udeaa Secure Exit","callback_data":"exit_session"}]]}}}
[2026-06-15 02:22:07] BOT HIT webhook request received
[2026-06-15 02:22:08] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-15 02:22:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-15 02:22:09] sendMessage response: {"ok":true,"result":{"message_id":10927,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781490129,"text":"\ud83d\udcb3 FinoviaPay Card Services\n\nWelcome to your secure card services center. From here you can manage FinoviaPay physical and virtual card products through a protected banking menu.\n\nPlease select Card Management to continue.","entities":[{"offset":3,"length":24,"type":"bold"},{"offset":194,"length":15,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Card Management","callback_data":"ticket_card_type_management"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-15 02:22:11] BOT HIT webhook request received
[2026-06-15 02:22:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-15 02:22:15] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-15 02:22:17] sendMessage response: {"ok":true,"result":{"message_id":10928,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781490137,"text":"\ud83c\udfe6 FinoviaPay Card Management\n\nManage your FinoviaPay cards from one secure place. You may review physical card services or continue to the virtual card banking panel.\n\nPlease select the card product you would like to manage.","entities":[{"offset":3,"length":26,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 Physical Card","callback_data":"ticket_card_type_physical"},{"text":"\ud83d\udcbb Virtual Card","callback_data":"ticket_card_type_virtual_menu"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-06-15 02:22:20] BOT HIT webhook request received
[2026-06-15 02:22:20] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-15 02:22:21] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-15 02:22:21] sendMessage response: {"ok":true,"result":{"message_id":10929,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781490141,"text":"\ud83d\udcbb FinoviaPay Virtual Card\n\nCreate, review and manage your FinoviaPay virtual card through a secure banking-style control panel.\n\nYou can generate a new virtual card, check your current card profile, review available limits, view transaction history, freeze or unfreeze the card, request a limit review, or contact card support.","entities":[{"offset":3,"length":23,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2795 Create a New Virtual Card","callback_data":"ticket_card_type_virtual"}],[{"text":"\ud83d\udee0 Manage Current Card","callback_data":"virtual_card_manage_current"}],[{"text":"\u21a9\ufe0f Back to Card Management","callback_data":"ticket_card_type_management"}]]}}}
[2026-06-15 02:22:24] BOT HIT webhook request received
[2026-06-15 02:22:25] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-15 02:22:25] sendMessage response: {"ok":true,"result":{"message_id":10930,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781490145,"text":"\ud83d\udee0 Manage Current Virtual Card\n\nUse this secure panel to review your card information, available limit, transaction history, freeze/unfreeze status, limit settings, or request support from Card Operations.","entities":[{"offset":3,"length":27,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb3 My Card","callback_data":"virtual_card_my_card"}],[{"text":"\ud83d\uddd1 Delete Current Card","callback_data":"virtual_card_delete_current"}],[{"text":"\u2744\ufe0f Freeze / Unfreeze Card","callback_data":"virtual_card_freeze_unfreeze"}],[{"text":"\ud83d\udcca Card Limit","callback_data":"virtual_card_limit"}],[{"text":"\ud83c\udd98 Help / Support","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Virtual Card Menu","callback_data":"ticket_card_type_virtual"}]]}}}
[2026-06-15 02:22:29] BOT HIT webhook request received
[2026-06-15 02:22:30] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-15 02:22:30] sendMessage response: {"ok":true,"result":{"message_id":10931,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781490150,"text":"\ud83d\udcb3 My Card\n\nSelect the information you would like to review for your current FinoviaPay virtual card.","entities":[{"offset":3,"length":7,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u2139\ufe0f Card Info","callback_data":"virtual_card_info"}],[{"text":"\ud83d\udcb6 Available Limit","callback_data":"virtual_card_available_limit"}],[{"text":"\ud83d\udcdc Transaction History","callback_data":"virtual_card_transaction_history"}],[{"text":"\u21a9\ufe0f Back to Manage Current Card","callback_data":"virtual_card_manage_current"}]]}}}
[2026-06-15 02:22:34] BOT HIT webhook request received
[2026-06-15 02:22:34] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-15 02:22:35] sendMessage response: {"ok":true,"result":{"message_id":10932,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781490154,"text":"\ud83d\udcb3 My Virtual Card\n\nCard Label\nVirtual Card\n\nCard Brand\nVisa\n\nMasked Card Number\n\u2022\u2022\u2022\u2022 \u2022\u2022\u2022\u2022 \u2022\u2022\u2022\u2022 7197\n\nExpiry Date\n12/2030\n\nCard Status\nActive\n\nAvailable Limit\nEUR 50.00\n\nReference Code\nFNP-CARD-260426-26514C2A","entities":[{"offset":3,"length":15,"type":"bold"},{"offset":20,"length":10,"type":"bold"},{"offset":45,"length":10,"type":"bold"},{"offset":62,"length":18,"type":"bold"},{"offset":102,"length":11,"type":"bold"},{"offset":123,"length":11,"type":"bold"},{"offset":143,"length":15,"type":"bold"},{"offset":170,"length":14,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb6 Available Limit","callback_data":"virtual_card_available_limit"}],[{"text":"\ud83d\udcdc Transaction History","callback_data":"virtual_card_transaction_history"}],[{"text":"\u21a9\ufe0f Back to My Card","callback_data":"virtual_card_my_card"}]]}}}
[2026-06-15 02:25:18] BOT HIT webhook request received
[2026-06-15 02:25:19] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-15 02:25:19] sendMessage response: {"ok":true,"result":{"message_id":10933,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781490319,"text":"\ud83d\udcb6 Virtual Card Available Limit\n\nAvailable Limit\nEUR 50.00\n\nPer Transaction Limit\nNot Available Yet\n\nDaily Limit\nNot Available Yet\n\nMonthly Limit\nNot Available Yet\n\nFor security reasons, card limits may be reviewed and adjusted by the FinoviaPay Card Operations Department.","entities":[{"offset":3,"length":28,"type":"bold"},{"offset":33,"length":15,"type":"bold"},{"offset":60,"length":21,"type":"bold"},{"offset":101,"length":11,"type":"bold"},{"offset":132,"length":13,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udd98 Request Limit Review","callback_data":"virtual_card_support"}],[{"text":"\u21a9\ufe0f Back to Manage Current Card","callback_data":"virtual_card_manage_current"}]]}}}
[2026-06-15 02:25:52] BOT HIT webhook request received
[2026-06-15 02:25:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-15 02:25:54] sendMessage response: {"ok":true,"result":{"message_id":10934,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781490354,"text":"\ud83d\udd10 FinoviaPay Secure Direct Communication\n\nThere is currently no active direct communication assigned to your account.\n\nIf an authorised FinoviaPay officer contacts you, the conversation will appear here automatically.","entities":[{"offset":3,"length":38,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Return to Banking Menu","callback_data":"main_menu"}]]}}}
[2026-06-15 02:26:08] BOT HIT webhook request received
[2026-06-15 02:26:09] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-15 02:26:09] sendMessage response: {"ok":true,"result":{"message_id":10935,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781490369,"text":"We sincerely apologize.\n\nAt this time, our support officers are currently busy and live chat is temporarily unavailable.\n\nPlease create a support ticket so that our team may review your request and respond accordingly.\n\nThank you for your patience and understanding.","reply_markup":{"inline_keyboard":[[{"text":"\ud83c\udfab Create Support Ticket","callback_data":"create_support_ticket"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-15 02:26:13] BOT HIT webhook request received
[2026-06-15 02:26:13] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-15 02:26:14] sendMessage response: {"ok":true,"result":{"message_id":10936,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781490374,"text":"To create your support ticket, please enter your full name."}}
[2026-06-15 02:26:17] BOT HIT webhook request received
[2026-06-15 02:26:18] sendMessage response: {"ok":true,"result":{"message_id":10938,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781490378,"text":"Thank you.\n\nPlease enter your email address so that we may send your support ticket confirmation."}}
[2026-06-15 02:26:33] BOT HIT webhook request received
[2026-06-15 02:26:34] sendMessage response: {"ok":true,"result":{"message_id":10940,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781490394,"text":"Thank you.\n\nPlease enter your contact number, including country code if available."}}
[2026-06-15 02:26:50] BOT HIT webhook request received
[2026-06-15 02:26:51] sendMessage response: {"ok":true,"result":{"message_id":10942,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781490411,"text":"Thank you.\n\nPlease enter the subject of your support request.\n\nExample:\n\u2022 Payment Issue\n\u2022 Account Access Problem\n\u2022 Transaction Delay"}}
[2026-06-15 02:27:10] BOT HIT webhook request received
[2026-06-15 02:27:12] sendMessage response: {"ok":true,"result":{"message_id":10944,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781490431,"text":"Thank you.\n\nPlease describe your issue in detail so that our support team can assist you effectively."}}
[2026-06-15 02:27:20] BOT HIT webhook request received
[2026-06-15 02:27:21] sendMessage response: {"ok":true,"result":{"message_id":10946,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781490440,"text":"Your support ticket has been created successfully.\n\nTicket ID: TKT2420B537\nFull Name: Sadaf Hussain\nEmail: mzoohaaan@gmail.com\nContact Number: +923036814535\nSubject: Virtual Card exchange to wallet transfer balance\n\nA confirmation email has been sent to your registered email address. Our support team will review your request and respond as soon as possible.","entities":[{"offset":107,"length":19,"type":"email"},{"offset":143,"length":13,"type":"phone_number"}]}}
[2026-06-15 02:27:21] sendMessage response: {"ok":true,"result":{"message_id":10947,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781490441,"text":"What would you like to do next?","reply_markup":{"inline_keyboard":[[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-15 02:27:53] BOT HIT webhook request received
[2026-06-15 02:27:53] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-15 02:27:54] sendMessage response: {"ok":true,"result":{"message_id":10948,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781490473,"text":"\ud83d\udcb0 FinoviaPay Balance Summary\n\n\ud83d\udc64 Account Holder\nSadaf Hussain\n\n\ud83c\udff7\ufe0f Account Number\nES3657436813998962749698\n\n\ud83d\udcb3 Available Balance\n32,539.94 EUR\n\nThis balance reflects the latest available amount currently recorded on your FinoviaPay profile.","entities":[{"offset":3,"length":26,"type":"bold"},{"offset":34,"length":14,"type":"bold"},{"offset":68,"length":14,"type":"bold"},{"offset":112,"length":17,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcca My Transactions","callback_data":"wallet_transactions"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-15 02:28:15] BOT HIT webhook request received
[2026-06-15 02:28:16] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-15 02:28:16] sendMessage response: {"ok":true,"result":{"message_id":10949,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781490496,"text":"\ud83d\udcca Recent Transactions\n\n\u2022 Reference: MW1197B723\n  Amount: 165.27 EUR\n  Status: PENDING\n  Date: 12 Mar 2026 04:50\n\n\u2022 Reference: MWB435B3C9\n  Amount: 170.65 EUR\n  Status: COMPLETED\n  Date: 04 Mar 2026 17:21\n\n\u2022 Reference: MW86FC8FFA\n  Amount: 164.57 EUR\n  Status: COMPLETED\n  Date: 04 Mar 2026 09:09\n\n\u2022 Reference: MW139FB78F\n  Amount: 163.41 EUR\n  Status: COMPLETED\n  Date: 03 Mar 2026 10:58\n\n\u2022 Reference: MW688ED060\n  Amount: 99.62 EUR\n  Status: COMPLETED\n  Date: 31 Jan 2026 02:05","entities":[{"offset":3,"length":19,"type":"bold"},{"offset":26,"length":10,"type":"bold"},{"offset":50,"length":7,"type":"bold"},{"offset":71,"length":7,"type":"bold"},{"offset":89,"length":5,"type":"bold"},{"offset":116,"length":10,"type":"bold"},{"offset":140,"length":7,"type":"bold"},{"offset":161,"length":7,"type":"bold"},{"offset":181,"length":5,"type":"bold"},{"offset":208,"length":10,"type":"bold"},{"offset":232,"length":7,"type":"bold"},{"offset":253,"length":7,"type":"bold"},{"offset":273,"length":5,"type":"bold"},{"offset":300,"length":10,"type":"bold"},{"offset":324,"length":7,"type":"bold"},{"offset":345,"length":7,"type":"bold"},{"offset":365,"length":5,"type":"bold"},{"offset":392,"length":10,"type":"bold"},{"offset":416,"length":7,"type":"bold"},{"offset":436,"length":7,"type":"bold"},{"offset":456,"length":5,"type":"bold"}],"reply_markup":{"inline_keyboard":[[{"text":"\ud83d\udcb0 Check Balance","callback_data":"wallet_balance"}],[{"text":"\u21a9\ufe0f Back to Main Menu","callback_data":"main_menu"}]]}}}
[2026-06-15 02:28:36] BOT HIT webhook request received
[2026-06-15 02:28:38] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-15 02:28:38] sendMessage response: {"ok":true,"result":{"message_id":10950,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781490518,"text":"You have now exited your Finoviapay Customer Support session and have been securely logged out.\n\nTo speak with us again at any time, simply enter /start and you may continue using our Telegram digital banking support services whenever required.\n\nThank you for choosing Finoviapay.","entities":[{"offset":146,"length":6,"type":"bot_command"}]}}
[2026-06-15 07:23:46] BOT HIT webhook request received
[2026-06-15 07:23:46] answerCallbackQuery response: {"ok":true,"result":true}
[2026-06-15 07:23:47] sendMessage response: {"ok":true,"result":{"message_id":10952,"from":{"id":8367895377,"is_bot":true,"first_name":"Finoviapay Support","username":"finoviapay_help_bot"},"chat":{"id":8697023311,"first_name":"Zonii","type":"private"},"date":1781508227,"text":"\u2705 Thank you. Your acknowledgement has been recorded successfully.\n\nThis notification has been marked as received and confirmed.\nFinoviaPay appreciates your cooperation.\n\n\u2014 FinoviaPay System Notification\nWorldwide Digital Internet Banking","entities":[{"offset":2,"length":63,"type":"bold"},{"offset":172,"length":30,"type":"bold"}]}}
[2026-06-15 08:10:37] BOT HIT webhook request received