'Selfie Verification', 'video_verification' => 'Video Verification', 'passport_image' => 'Passport Image', 'id_card_front' => 'ID Card Front', 'id_card_back' => 'ID Card Back', 'proof_of_address' => 'Proof of Address', 'source_of_funds' => 'Source of Funds Document', 'custom_document' => 'Additional Verification Document', ]; function vr_status_class(string $status): string { return match (strtolower($status)) { 'pending' => 'badge-pending', 'submitted' => 'badge-submitted', 'approved' => 'badge-approved', 'rejected' => 'badge-rejected', 'expired' => 'badge-expired', default => 'badge-default', }; } function vr_items_to_labels(?string $json, array $options): string { if (!$json) { return '-'; } $decoded = json_decode($json, true); if (!is_array($decoded) || empty($decoded)) { return '-'; } $labels = []; foreach ($decoded as $item) { $labels[] = $options[$item] ?? $item; } return implode(', ', $labels); } /* --------------------------- USER SEARCH / FETCH --------------------------- */ $userSearch = trim($_GET['user_search'] ?? ''); $users = []; try { if ($userSearch !== '') { $stmtUsers = $pdo->prepare(" SELECT id, name, email, mobile, account_number, kyc_status, kyc_verified FROM users WHERE name LIKE :search OR email LIKE :search OR mobile LIKE :search OR account_number LIKE :search ORDER BY id DESC LIMIT 50 "); $stmtUsers->execute([':search' => '%' . $userSearch . '%']); } else { $stmtUsers = $pdo->query(" SELECT id, name, email, mobile, account_number, kyc_status, kyc_verified FROM users ORDER BY id DESC LIMIT 30 "); } $users = $stmtUsers->fetchAll(PDO::FETCH_ASSOC); } catch (Throwable $e) { $error = 'Failed to load users: ' . $e->getMessage(); } /* --------------------------- CREATE REQUEST --------------------------- */ if ($_SERVER['REQUEST_METHOD'] === 'POST' && isset($_POST['create_request'])) { $user_id = (int)($_POST['user_id'] ?? 0); $department = trim($_POST['department'] ?? ''); $request_message = trim($_POST['request_message'] ?? ''); $ticket_id = trim($_POST['ticket_id'] ?? ''); $support_chat_id = trim($_POST['support_chat_id'] ?? ''); $selected_items = $_POST['requested_items'] ?? []; if ($user_id <= 0) { $error = 'Please select a valid user.'; } elseif ($department === '') { $error = 'Please enter the requesting department.'; } elseif (!is_array($selected_items) || empty($selected_items)) { $error = 'Please select at least one required verification item.'; } else { $validItems = []; foreach ($selected_items as $item) { if (isset($requestItemOptions[$item])) { $validItems[] = $item; } } if (empty($validItems)) { $error = 'Selected verification items are not valid.'; } else { try { $stmtUser = $pdo->prepare(" SELECT id, name FROM users WHERE id = :id LIMIT 1 "); $stmtUser->execute([':id' => $user_id]); $selectedUser = $stmtUser->fetch(PDO::FETCH_ASSOC); if (!$selectedUser) { $error = 'The selected user could not be found.'; } else { $primaryType = $validItems[0]; $requestTitle = 'Verification Required'; if (count($validItems) === 1) { $requestTitle = $requestItemOptions[$primaryType] . ' Required'; } else { $requestTitle = 'Multiple Verification Items Required'; } $requestedItemsJson = json_encode(array_values($validItems), JSON_UNESCAPED_UNICODE); $stmt = $pdo->prepare(" INSERT INTO kyc_verification_requests ( customer_telegram_id, user_id, customer_name, ticket_id, support_chat_id, department, request_type, request_title, request_message, requested_items, status, created_by_agent_id, created_at, updated_at ) VALUES ( NULL, :user_id, :customer_name, :ticket_id, :support_chat_id, :department, :request_type, :request_title, :request_message, :requested_items, 'pending', :created_by_agent_id, NOW(), NOW() ) "); $stmt->execute([ ':user_id' => $selectedUser['id'], ':customer_name' => $selectedUser['name'], ':ticket_id' => ($ticket_id !== '' ? $ticket_id : null), ':support_chat_id' => ($support_chat_id !== '' ? (int)$support_chat_id : null), ':department' => $department, ':request_type' => $primaryType, ':request_title' => $requestTitle, ':request_message' => ($request_message !== '' ? $request_message : null), ':requested_items' => $requestedItemsJson, ':created_by_agent_id' => $agent_id, ]); $success = 'Verification request created successfully for the selected user.'; } } catch (Throwable $e) { $error = 'Failed to create verification request: ' . $e->getMessage(); } } } } /* --------------------------- LOAD LATEST REQUESTS --------------------------- */ $latestRequests = []; try { $stmt = $pdo->query(" SELECT id, customer_telegram_id, user_id, customer_name, ticket_id, support_chat_id, department, request_type, request_title, request_message, requested_items, status, created_by_agent_id, created_at, updated_at FROM kyc_verification_requests ORDER BY id DESC LIMIT 50 "); $latestRequests = $stmt->fetchAll(PDO::FETCH_ASSOC); } catch (Throwable $e) { if ($error === '') { $error = 'Failed to load verification requests: ' . $e->getMessage(); } } ?> Verification Requests - FinoviaPay

FinoviaPay Verification Requests

Officer: | Create secure KYC / compliance / security verification requirements from the dashboard

Create Verification Request

Select a user from the banking users table, mark the required items, and create the pending verification request.

No users were found for the current search.
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The verification request will be linked to the selected user account. When the customer later identifies their account through Telegram, the pending verification request will be displayed automatically.

Latest Verification Requests

Recent KYC / security / compliance verification requests created from the dashboard.

Primary Type:
User ID
Customer Name
Department
Created At
Ticket ID
Support Chat ID
Requested Verification Items
No verification requests have been created yet.